Panera Bread Customer Service

Panera Bread Positive Reviews

Delivery and Rapid Pick Up ROCKS!I have definitely started eating more Panera since I’ve downloaded this app about a year ago. I use the rapid pick up often. It is nice to walk into the Panera that has a long line of people waiting to order, and I walk right by all of them to pick up my order that’s already been freshly prepared. And then I walk right by all of them again with my bag in hand, their faces showing confusion and jealousy. The app works for me most of the time, however, there have been some times where it acts clunky and malfunctions, such as giving me an error when I want to sign up for text updates on my delivery. And it is very frustrating when I want to order some food through the app, but it is not working and not available to use. Sometimes, if I kill the app and restart it, that alleviates the problem. Sometimes the app has been taken down for updates. They do provide a notification when they anticipate it will be ready to use again, which is nice. I love that the app is synced with Apple Pay. I also like that when I want to add a card payment, it can photograph the credit card so I don’t have to type in the numbers. I also like that all my Panera rewards are available to see during checkout. I can apply one to my order if I like or save for later. Overall, this app gets five stars from me. I really like using the Panera app on a regular basis. But I probably eat too much Panera, lol!.BigbadbrandiniVersion: 3.20.1

Good App but Can Be Buggy SometimesThis app is probably one of my favorite food ordering apps to use. The reason I’m giving it 4 stars and not 5 is that I wanted to draw the developers’ attention to specific bug. I placed an order for curbside pickup with the app, switched to another app, went back to Panera and hit the “I’m Here” button on the order confirmation page. Found out later that no notification was sent to the store — I made sure it was the correct location. Then when I looked back at the app the order confirmation page was gone —since I clicked I’m here and was presumably done with it— but the “I’m Here” button was still present at the top of the main landing page of the app. My guess here is that the confirmation page had timed out with no error thrown, and still acted normally when I clicked the button on it; hence, no notification was sent to the store and it didn’t sync up with the rest of the app which still showed the same button at the top of the main page. I apologize for the excessively elaborate description, but I wanted to give a clear picture to the developers working on it. Besides that the app has been great! :).Mac&Chz4lifeVersion: 4.24.2

Almost There...I absolutely love the Rapid Order pickup option. As someone with a short lunch break, I have little time for standing in line then waiting for my order. As someone who hates making phone calls to place orders, the no-human-contact aspect is wonderful! However, I've had several issues with inaccuracies in my orders, and I wish there was a way to send an email about them as well. It seems counterintuitive to create an app for people who obviously dislike placing order phone calls but to require a call to fix issues. To date I've paid for several items I didn't receive, and frankly I'll give up on going to Panera before I start making complaint calls every other order. Later update: I really wish they’d update the app to display the *closest* locations rather than the most frequent. Lunch is a busy time, and sending an order to a restaurant 50 miles away by accident is an expensive mistake I’ve made twice now. My fault, yes, but both times it was because I was in a hurry and the app defaulted to my last order location and I didn’t notice..Gab_InVersion: 4.4.1

It's okay, but two weird things in itThe app has improved since I first started using it. But I've encountered two weird things, one of which is rather annoying. The first is that when I arrive to pick up my order, which is usually curbside pickup, after I hit the "I'm Here" button, I see something that asks me to rate "the app." It's where I used to be asked to rate the order/ordering experience and I don't know if I'm still submitting feedback to the store I order from, or if this is actually submitting feedback about the app to the developers. The other thing, and this is the really annoying one, is that after I place an order it keeps asking me if I want text message updates. If I don't make a choice, it appears that it doesn't place my order. It looks like it only places the order once I tell it whether or not I want to be texted about the order. It just seems weird because I've already gone through Apple Pay to pay for the order, so I would think it would place the order as soon as I confirm payment..Apple-squireVersion: 4.43.1

Early morning flawI like this app a lot for ordering, and love that it works with car play. However, if you’re placing an order before the store opens, you have to schedule it as a future order to be ready 10 minutes after opening. That’s fine, but if the nice people are working they tend to open a few min early. When you place a future order, it doesn’t show up to be made until 10 min before. In my case, the store opens at 7am, but if they open at 6:57, they can’t see what bagels I ordered until 7, sometimes later. So the people who walk in and order at the counter get their food while I wait. Today they opened at 7, but my order didn’t show up until 7:02. Once they get the order it’s very quick. I realize it’s only a few minutes, but the store already opens later than I would prefer and I have to push time a little to stop. If I had those extra few minutes it would make a huge difference, and I would go more often. Even though I prefer Panera I end up going to Einsteins or McDonalds because of this..GrrrNicknamesVersion: 4.93.1

Best food ordering app everThe craze for restaurants nowadays seems to be ‘to go’ and ‘quick pickup’ apps. Many of them are so difficult to use, though, that you’re better off order in person and waiting the extra time. This is not the case for the Panera Bread app. The user experience is perfectly optimized to order your food as efficiently as possible. I did not need to sign in with a Panera account and I didn’t need to give any information to continue as a guest. I was able to pay with Apple Pay and didn’t have to give my name or email. I was able to customize my order, removing some ingredients and specifying extra or less of others. The Panera I was ordering from ran out of the bread for one of my sandwiches, but the app easily allowed me to pick a different bread and order the sandwich. I was incredibly impressed by the ease of use of this app. Using it was easily the best part of my day..Mamc424Version: 3.20.1

Continuous Improvement Project: 1) Allow order ahead for Drive ThruAllowing ordering ahead with the pickup location being drive thru would help optimize drive thru throughout, increase availability of order and pickup options, and increase customer satisfaction. I was in a unique position of not being able to leave my car due to a sleeping baby. I also had a gift card that was loaded on the Panera App. Because the Panera App lacks the ability to make a gift card payment from the app either inside or in the drive thru (another Continuous Improvement idea), I order the Rapid Pickup option, but then went into the Drive Thru to pickup. This both confused and bothered the employee, but thankfully his critical thinking skills allowed him to move his arms and legs to pickup up the sandwich from one section of the prep area to another. Fix this easy problem by allowing drive thru pickup as an online order option. It’s easy, is barely a couple line software update and a 30 standup meeting in the stores. The ROI is much higher then the LOE involved..Bj19878373Version: 4.4.1

Rapid pick up often prepared incorrectlyAs much as I love the food at Panera, my family is on the go and I almost always use the rapid pick up. I try to check the order before leaving but sometimes I’m in too big of a hurry. This sounds like a high number but I would say about 40% of the time something is incorrect with the order. It may be a condiment that I customize to leave off or sometimes they get the order completely wrong. Most of the time this happens with my breakfast sandwiches. My kids do not like cheese and sure enough it almost always comes with cheese even though I customized it not to. I live about 10 minutes away and I just don’t feel like going back up there which means a lot of times the food just goes to waste. It would be nice if somebody could double check the orders!.Eagamer24Version: 4.1.0

Decent app, but needs work to be greatThis app is a big step in the right direction, but I'm honestly surprised by all the super positive reviews for it. Yes, it works for the most part, but it's far from ideal. Note: I frequently use it for Rapid Pick-up orders, on an iPhone 7. It's cumbersome to peruse the lengthy menu. Search functionality would be helpful here. The "favorites" feature is helpful but not well-designed. You must click backward while placing an order to access your favorites, making it seem like you're exiting the order . Whose idea was that? Not a customer's, I suspect. Also, the app's connectivity is glitchy in ways that other on-the-go ordering apps aren't. It locks up frequently for no apparent reason, sometimes when switching from WiFi to cellular connection. But not always. In short, the app works and is far better than nothing. And the item customization options are very handy. But it's nothing stellar or even consistently smooth..LllucindaVersion: 3.18.0

Very buggy orderingThis app continues to be frustratingly buggy when trying to order. Just last night, I tried to do a delivery order. I chose my items, did add to cart, did checkout, and then it immediately went back to picking items from my order. First of all, there’s no court button, so I can’t access was already in the cart. I chose the items again and added the cart. It showed that were just two items, not four to indicate the previous attempt. I then attempted to checkout and it went back to starting a new order. Sadly, this is not a random occurrence. Problems like this happen all the time. It’s rare I can actually place an order in this app the first time. And sometimes it simply doesn’t take the item I selected, or it doesn’t allow me to change the side. And I don’t know why they refuse to have a cart button so I can actually see if something was added. I love Panera, but this is one of the worst casual restaurant apps out there..Spacetek7Version: 4.87.1

Was loving it but now can’t loginInitially I was absolutely loving this app I could order my food without standing in line, order to pick it up at my convenience, and more. That was until I did an update. After the update the first issue I had was it would say the restaurant was closed even though I would be right in the restaurant trying to place my order. Not only that but the restaurant didn’t close for at least 8 hours. Then another update came out so it did that update. Well after that update came out, I am now not able to login at all. I have been working with customer service on resetting passwords, being given passwords from customer support, deleting the cachet/history/cookies, uninstalling and reinstalling the app, trying from different devices, trying while on the Wi-Fi, tried someone else’s Wi-Fi, I’ve tried using my cell phone data, even after all that I still cannot login. So now the app has become pointless..CChamberlain4444Version: 4.61.0

ContactlessThere’s times where I would get it delivered to my house. I love there’s the option for it. I’ve honestly haven’t had any problems with my order being wrong or anything where I’m at, however I love contactless delivery. There’s no option for that, so I do type it clear as day in the delivery instructions. Ask I put is contactless delivery. Just leave at my front door and leave thank you. It’s on the ticket on the outside of the bag and everything. Well I don’t know what the miscommunication is, but it’s never followed. Now it could just simply be operator error cause, again, it’s on the ticket on the outside of the bag. It’s delivered through door dash and I’ve had it happen multiple times and I’m just like, read the freaking ticket. Other than the contactless delivery option, I’ve had no other issues with the app or the quality of food from the restaurant in my town..Can't add nameVersion: 4.82.1

Makes life easier when caring for Special needsI take care of a young Lady with special needs I’m standing in line and waiting is very difficult for her. What she likes to eat out as he doesn’t have his money available things to do during the day. So daily our main excursion is to Panera. The option of ordering on our way there and being able to pick it up and sit down and eat it without waiting or lines is life changing. Your pick 2 gives her lack of eating problem a breeze as it’s hard to know what she wants and at least she will eat one of them. She normally eats both and it’s mainly the only food we can get her to eat daily. I wanted to thank you for making her and our life happier and something to look forward to daily. Donna Finn.DonnaFinnVersion: 4.49.0

Great when it worksThis version is maddening. I haven’t had an order yet (4-5 orders) where I haven’t received an “oops - try again later” message. When I’ve been able to get to the point of food in my cart, there appears to be no way to go back and add an Iran like a beverage. Or when I’m lucky enough to get to the beverage menu, something easy like ice tea is sometimes an option, sometimes not (that part has been an issue with the previous version of the app too). I’m writing this review today because I’ve spent ten minutes in the app trying to check out, but keep getting “oops” messages. Doesn’t matter whether I’m using WiFi or cellular. Very frustrating. When the app works, this process is absolutely genius and I love rapid pickup. I just wish they made sure the update worked first..Matt78908Version: 4.2.2

Delivery PageI love Panera. I’ve been going to Panera for a long, long time. I also love that Panera can deliver to my house! Super convenient when I’m in the mood for a Bacon Turkey Bravo or a blueberry scone. The app is easy to use and I love it...but I’d like to suggest one thing. When you’re on the app ordering for delivery and you’re on the page where you select when you’d like it to arrive, it should warn customers at that point that delivery is delayed because of high volume. My issue is that I’ve spent time ordering items and also customizing some of them, and when I go to pay it THEN says that they’re super busy and suggests a new delivery time. That suggestion should be before the order is placed so it saves time for the customer. Or even before you go to pay for it. Some kind of warning would be helpful. I know Panera is busy in the AM and that’s okay. I still love Panera!!.Nan67834Version: 4.35.1

The Rocklin StoreWe go to this store at least once a week. We always order the Fuji Apple salad. The last 2 months the new people making the salads have consistently skimped on the apples. It is our favorite part of the salad so we notice. Once I asked for more (since I only saw one apple chip on my salad) and she gave me dressing. I explained I needed more apples, not more dressing and she sighed and asked another EE to retrieve some from the back. Apparently she ran out and instead of getting some, she just shorted us. If it were an isolated event, I wouldn’t be spending all this time typing. This has happened several times in the past 8 weeks or so. If it isn’t the apple chips, it is the wrong size bowl of soup, no bread or a grilled cheese sandwich that wasn’t grilled. Please get it together Rocklin Panera-we don’t want to change stores..Nana and Papa to 6Version: 4.11.1

Don’t have a rewards programI want to get one thing out of the way. This is a great app and makes actually getting your order very easy and convenient. I have no complaints in that regard. That being said I don’t think they should implement a rewards program if the payoff is so insignificant. I believe it takes a total of 10 orders to earn a reward. This however is not my complaint. Why I believe they shouldn’t have a rewards program is because the “reward” is so minuscule there’s no real return on investment if you will. So if you spend $250 on the 10 orders, my reward is $1 off my next beverage? Something that already only costs them cents on the dollar? I’m fine with the app, I love Panera’s food. I ask that you simply remove rewards, or actually reward loyal customers..Jpbruno09Version: 4.2.2

Know your bread!When ordering online and making substitutions for a different type of bread, it would be helpful to know if you will be receiving only half of a sandwich versus a whole. We found this out the hard way. When ordering a kids turkey sandwich and substituting sourdough or loaf white bread for the default whole grain (which is served as a whole sandwich, i.e., cut in half so there are two parts) you will receive only a half sandwich. The sourdough and “loaf” white is only a half versus the classic white bread niche and default whole grain which appear to be whole sandwiches. Apparently, the size of the loaf of bread chosen determines whether you receive 2 parts or just one. While it may make sense from a portion size for children, it’s clearly not obvious, even for veterans of Panera. We made this mistake twice. Choose wisely so your little one is not disappointed..SGinvaVersion: 4.4.1

Order not correctI ordered a customized Greek salad and it was missing two of the items I requested. I also ordered soup and asked for croutons to be added on the side. I used the app to do this since my coworker was picking it up. She had to ask about since they didn’t put it out as ready and they told her they were out of croutons. Poor planning on their part to be at the busy Mosaic center on a Friday afternoon and be out of a staple item for salads. Very dissatisfied with this location and will consider going to the other location in the area from now on. Nothing was done to make it right and now I’m stuck with a salad of lettuce and onions because they didn’t add the other items or they were out. My colleague was only told about croutons, not the other toppings..JenjensterVersion: 4.12.0

Ooops Something Went WrongJust downloaded the update and after everything that I tried to do I received this error message at least once, most times multiple “Ooops something went wrong”. I had no problems with the previous version of the app. It took me 25 min to order 3 meals on the updated version of the app. When I went to checkout I realized that every time I had tried to add something to my order and received the oops message, it actually had added the item. So I now had 4 salads and 4 bowls of soup instead of just 1 of each. When I went to edit the quantity, oops message, 3 more times. Same thing when it came to checking out. This is no longer convenient and will think again before ordering using this app..KerlopVersion: 4.2.2

Love panera!I discovered Panera bread in Long Island NY about five or six years ago and I immediately loved the concept of a healthier more convenient way to eat instead of all the fast food places that have very poor options when you’re on the go. On the menu, the sandwiches and salads are made with fresh ingredients, they are average priced, they offer smoothies, and even yummy bakery treats if youd like. If your watching your caloric intake, Panera makes that convenient as well by listing all of the calories for every item on their menu. Panera also has an app that you can order from and pay ahead to expedite you picking up the food instead of waiting in line which I LOVE. I am ecstatic that we now have one in Dover Delaware!!!! Thank you for coming!.LowilliamsVersion: 3.16.1

Needs a feedback loopBeen using this app for years and love it. The app certainly has kept me going to Panera more than I would without because it’s so easy to order and get in and out quickly. Since Covid, I’ve loved the coffee subscription and will definitely continue, but I would like to pick up a second coffee some days and can’t redeem a second reward via the app. There is no way to provide feedback on an order after you’ve received it, they need to know when they got it wrong so they can fix it. Missing items are not ok and there’s no good way to provide that feedback. Please add this feature immediately! Otherwise a great app and I love how it pulls my closest location and saves my fave orders. Panera has gotten way more business from me over other chains because of this app..TitaCameroVersion: 4.29.1

Problem with ordering ahead on appThis review is solely based on the app, with ordering ahead, and the problem I have with it. It has occurred a couple times where I want to order something for pickup hours later in the day, but the app will send the order immediately to the store. For instance, I ordered dinner for my husband to pickup at 4pm on 2/2, and placed the order around 1pm so I wouldn’t forget. I received an email- which I didn’t see until later- at 1:26pm informing me the order was ready for pick up. To the developers: if you are providing an option to order ahead by hours or days, the bugs need to be worked out. It is unfair to the staff prepping food, the store this monetarily impacts, and the customer who would appreciate a fresh meal. Please do better this. This issue wastes other peoples time, and money..Apple is tarding hardVersion: 4.59.2

Ormond Beach StoreWe constantly have problems at this store. Mostly incompetence, and some rudeness. Getting the order wrong multiple times, missing items from the order. Inconvenient when going to drive thru then having to go into the store to rectify the issue. Employees not apologetic at all. Acted like you were inconveniencing them and they’re the ones who messed up the order. Called and left messages multiple times for a manager to call back. The employee answering the phone was playing gatekeeper; didn’t want to transfer me to a mgr. Tried to reach an area supervisor as well; no one returned my calls. I finally gave up. Very disappointed in the personnel in this store. What a shame because we really enjoy the food but the multiple negative experiences discourages us from visiting more frequently..Cool Breeze35Version: 4.10.0

Love Panera, quirky app in need of simplifyingI love Panera. I use this app multiple times a week. I do think there are some ways that they could streamline the ordering process, but for the most part, it does what it needs to. I do have 2 issues with the breakfast portion of the app. I often forget that it ends at 11, and I realize it at 10:45. So I go to order delivery or rapid pick up at 10:45, and it’s already no longer available in the app. Even when I try to order online, it tells me breakfast ends at 11... but it’s 10:45. Why can’t I order breakfast? Especially for delivery? This doesn’t make sense to me and is incredibly frustrating! My other issue is with some of the breakfast sandwiches. I can’t order a bacon, egg, and cheese on brioche and pick the option to switch to a bagel. I always have to call in the restaurant after I order to have them change it. After months of doing this, one of the employees finally was kind enough to tell me if I choose the bacon, egg, and cheese on ciabatta then I’ll be able to change it. AND THEY HAVE TO DO THIS TOO! WHY does this process have to be so complicated?!? Bottom line, there are some improvements that could be made. At the end of the day I love Panera and I’m grateful for an app to be able to order it through..AcamilleonVersion: 4.35.1

Problems with appAfter my order has arrived, I get an email asking me how my experience was and giving me a choice to enter a number of stars. If I select a rating, it goes straight to the app and then absolutely nothing happens. No place to leave a rating, or comments or anything. Further, if I go into my order history to see if I can access it there, there is no way to do that. Bottom line is this, something was missing from my order today and the only option I had to leave feedback was to call the store manager (which results in an obnoxious hold time). Why is there no way to leave a comment, email the store, contact the driver, anything to leave feedback. And why send an email asking for a rating if that goes nowhere either. This customer support and feedback process for online ordering needs work..Eom123Version: 4.26.2

Thanks for the Free CoffeeI have always enjoyed Panera but I am definitely there more often with the free coffee option through the summer! My one request would be to add a pay with app option in the drive thru like other apps have. Curbside is great but sometimes I like the spontaneous convenience of the drive thru and end up paying by cash or card. Scanning the app would make that so much easier! And I know I would have a visit counted towards my rewards. Same as some of the other reviewers, I would like to see better feedback and customization with the stores. I appreciate the cream when I ask for it but when you’re in a hurry or driving it would be better if it could already be in the cup. Thanks!.Abow1r1Version: 4.27.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.97.0

Panera Bread Negative Reviews

Poorly designed app, up-to-date features missing..Whoever made this app an ‘editors choice’ either lacks knowledge or did not spend much time testing it. For example, when it comes to payment cards / gift cards connected to the app account, there is a ‘current balance’ but no account sheet showing purchase and resulting balance history. You need a sheet of paper to keep track of the accounting. Starbucks and Dunkin’ do that better. The GUI is cumbersome and looks convoluted and dated. ‘Profile Settings’ for example has 9 menu entries, e.g. ‘past orders’, ‘payment cards’ etc but you have to log into each of those settings separately. I kid you not: you click on ‘payment and gift cards’ and have to log in to check you balance. You go back and click on ‘past orders’ and you have to login again. You write down the charged amounts and go back to the ‘payment cards total’ and you have to login again. (I am an IT Project Manager and have seen my share of badly designed software, but this is way up there..) And even though a payment card is connected to the account, when I used it at the Panera Store register the total card balance was updated in the app, but the purchase was not listed - the person at the register suggested to go online and type in the receipt data and request to get it manually updated. Sorry you ‘editors choice’ award judges - other store apps are way ahead in user friendly design, speed, feature rich design and interactivity with smart devices..BayarndVersion: 4.85.1

Major difference between online experience and in store experienceThere’s a major disconnect between the experience in store and online with panera. In store you can customize your food however you want and you can use multiple rewards at the same time. Neither of these is a feature in the app or on the website. Want steak on the bbq flatbread instead of chicken? Can’t do it on the app, only roasted turkey is available to substitute. Want bacon on your Baja Mac and cheese? Can’t do it... they don’t have any customizable options for the Mac and cheeses... Have a dollar off a pick two and a dollar off a sandwich and a dollar off a soup you want to use? Sorry, can only do the dollar off the pick two. They won’t even let you use the dollar off a sandwich unless it’s not on a pick two! All of these things I can do in the store. There is no excuse for not being able to do these on the app or website. If they want to take away these options in store, ok I’ll accept that, as long as their customer experience is consistent between the store and online. Panera, aka Saint Louis Bread Co (as they should be calling themselves), is better than this and I’m extremely shocked at just how different these experiences are. I don’t know a single other restaurant or store that is so different like this..Typh3rJVersion: 4.1.0

App leaves a LOT to be desired...Easy to navigate but the features seem to stop there. While numerous other other restaurants that offer curbside pickup have found a way to make their app communicate across devices (i.e., place the order on one device such as an iPad and drive to the restaurant and click I’m Here on an iPhone), this app doesn’t appear to have that capability. One can certainly open the app on the iPhone but when I do the app doesn’t realize that I have an order to pick up and gives me the option to start a new order. Not what I want; I’d just like to pick up what I’ve already ordered. In days past I would at least get an email message with a button to click saying I’m Here. Not so with the last two orders places using the app. Email notifications using this app seem to be no longer available. What we have here is a recipe for dissatisfied customers. Count me as one of them. I don’t recall when I wrote the review above, but as of today (08 Jun 2022) the current version (4.46.2) still hasn’t fixed the problem I described . What I find most frustrating is that other food services (most notably one that specializes in chicken) figured out how to make this work years ago. Still a pain to use the Panera app..JfredfmfredVersion: 4.66.0

Good app exceptThe app does not give me credit towards my rewards. When you order in the app and your reward card is linked through the app, when you pickup your food at the store it doesn’t come with a receipt it only has a kitchen piece of paper on the bag. The app doesn’t give me reward credit for my order or my 5% cash back rewards I’m supposed to be receiving from my credit card company who’s partnered with Panera Bread. There is a way to get your missed rewards IF YOU HAVE A RECIEPT which PB DOES NOT provide when you order through the app. I’ve emailed customer service and they never responded. I’ve called and spoken to one customer service rep about a bad experience in the store. This is really ridiculous. The app is supposed to provide convenience but instead it’s just a major glitch. Now I have to stand in line and order to get my receipt so I don’t miss my rewards. I eat here atleast 4 times a week. Bad customer service. Management should be using the app and aware of these issues. This shouldn’t have to be brought to your attention through bad customer experiences. Bye bye Panera bread. Your customer service team needs supervision. I’m taking my business elsewhere. That’s a shame..Golfclasher2020Version: 4.75.0

Fine app - if you get your foodI’d been using this app for a while, loving the rewards and simplicity of the rapid pickup. However, today the order was not there when I got there. It was busy, so okay. I waited a half hour, periodically checking on my poor dog who was stuck out in the car. Finally I went to talk with someone at the register, and they didn’t show any record of my order. The lady told me to keep waiting (for an order they didn’t have?!) and acted like I was just being impatient. No one would look at the order confirmation I had, there was no offer to remake it, not even an apology for the trouble. The staff completely blew me off, and I had to just leave. This is inexcusable customer service. Update - I contacted Panera customer service and they did eventually refund, so I’ll add a star for that. The process to get that done was still a bit of a pain, though, and I’m reluctant to go back after such a terrible experience. My suggestion - the cafe needs visibility to track the app orders, and if the cafe is busy, there needs to be a way for that to be factored into the pickup time. The app isn’t worth anything if you don’t get what was ordered!.PharagillVersion: 4.12.0

Messed up online orders alwaysI’m really getting frustrated with ordering from the Panera bread app for delivery. Just about every order ordered this way always has something wrong or messed up about my order. Sure you can call the store and they’ll promise a free pastry or something for the inconvenience, but it does nothing to stop the incorrect food items. I’m not talking about seriously customizing an order and that getting messed up, I’ll get to that in a minute. I’m talking basic food items on their menu such as a breakfast sandwich that you can get with scrambled egg, cheese, and bacon. Not adding or taking away anything from that menu item. It will still be wrong!! Today, for example, I ordered just that, and they never put bacon on my sandwich. Then at times where I do customize something, say a salad but I am adding more to the salad then what comes on it, I’ll pay for the extra items through the app but then will NEVER get those additions. I like their food. It’s good food. But I will no longer order delivery through their app. I will go some place else. I want what I want. I expect to receive what I order. You can’t deliver, I’ll go somewhere else..Messed up ordersVersion: 4.40.3

Mobile orders treated differently than in store ordersMy review is due to a long wait for food service. Why is that on the app review? Because the app caused the delay. My family and I came to Panera and sat at a table rather than use the kiosk. Part of that decision was the line for the kiosk, the other part was my four children not being able to wait while we order. Put in our two adult and four kid meals for eat-in service with a table number, ordered a dozen cookies, and added a tip. Total amount was just under $100. Our order confirmation showed a ONE HOUR wait. While we waited, we watched several families enter, order, eat, and leave. Come to find out that if the total is around $100, the APP delays placing the order for an hour, even if you are already in the store. That is the kind of app design that infuriates customers and calls to the manager. Quit setting your associates up for failure and add a logic that eat-in orders with a table number get expedited no matter the cost. TLDR: the app adds an hour to your order even if you are already seated..BigstaplerVersion: 4.57.0

Delivery and restaurant issueI ordered $30 worth of food today and wrong orders were delivered to my house. It was missing half of my orders and they sent me two stuff that I didn’t even order. What’s more frustrating is that the receipt on the bag clearly stated what I had ordered, but someone packed the wrong stuff in it. I called the restaurant and they had no idea what had happened. They claimed that they have no control over the Panera app, the delivery third party, and the app for refund. They were nice enough to offer me store credit but couldn’t refund me nor resend my orders to me. The restaurant, delivery, and app are all independent from each other which makes absolutely no sense....I had to drive to the restaurant to exchange the wrong order, thus defeating the whole purpose of online delivery and avoiding contact during covid. So, why didn’t I check the orders? Well, the Delivery is covid contactless delivery and the receipt clearly showed my orders, so I didn’t think to hail the delivery guy to retake my order. Overall, my Panera app online experience has been a huge inconvenience for me and I will not use nor order using this app again..User who paid $6.99Version: 4.34.1

Terrible App Ordering Experience & SupportThis is my first time ordering through the mobile app, and the last time. I used the mobile app pickup option, which is probably one of the worst ways to order Panera. I love Panera, but the app makes me never want to waste my time eating there again, as it is so difficult to navigate and go back to the Home page, and redeeming your rewards do not work. I ordered four items: all but one of which I had issues with. The frozen caramel coffee tasted very funny, and I ended up having to trash it. I paid for the chocolate cookie, but it was missing from my order. The French onion soup was supposed to be free, as I used my reward of a free soup after spending $10. It was not free, and I ended up spending an extra $8 out of pocket. I feel wronged. I will never use the Panera app again. I have contacted customer service, but they gave me the cookie cutter reply and did not bother to add my name into the copy & paste. It said “Again, we appreciate you sharing your thoughts with us, [guest name].” I will not go back for a long while after this experience..KawaiiSweetPotatoVersion: 4.61.0

Mobile OrderingI love ordering rapid pick up from the app. I usually order the same thing: You Pick Two with a salad and mac and cheese. Recently, the mac and cheese portion for You Pick Two default size changed to large. This is a comically large portion (think family size) for someone who is also getting a half portion of another menu item. The first time I came home with a bowl of mac and cheese larger than my face, I chalked it up to my mistake. Maybe I accidentally hit the wrong button. However, when it happened again I went back to the app and discovered that the default size is large despite other You Pick Two items defaulting to smaller sizes. For people who order frequently and click through without reading, this results in ordering more food and paying more than intended. Either this is a shady plan to make a few easy bucks off of unsuspecting customers or a terrible design flaw. Either way, someone needs to fix it. Since I would find no way to submit a complaint via customer care, I’m doing so in more public forum..SupershinyjoyceVersion: 3.20.1

App needs lots of fixesAs of May 23rd, 2022 the app has been on “maintenance” for like 5 days. I hope they fix the major issues the app had like charging you for the fountain drinks even if you were an unlimited sip club member, or sending your order to random locations, or confirming your order is set only to send a “it might take longer” message that you need to accept or the workers won’t get your order. Honestly never had problems with my order, only problems with ordering. I also had to call several times to get my totals readjusted if I got charged for extra things or double-charged. Last time I called was for being charged for a drink, and the customer service girl gave me attitude after giving me a credit and said “you should always check your totals and not just pay if it’s incorrect”. - sorry if the app has glitches and it should theoretically run well so busy people can just order in 3 clicks and run to get their orders for their lunch break..Jean Michael CoronadoVersion: 4.65.0

Sip club rip offI signed up for the sip club free trial and I canceled it at the end of the two months. At least I thought I did and I ended up paying over half a year at $12 a month not knowing that I was still be in charged. I called and they said it was not refundable even though they could see I had not used it in six months. It’s just an another one of those scams to hope you forget about it and they keep charging your money is the love Panera and now I just hate even seeing this symbol and refuse to go back there after that they’ve lost a lifetime customer over something so stupid enjoy your $72. Lost a good lifetime customer over it and they lost way more than $72. It’s idiotic that they would choose to lose a good customer just so they could swindle 72 free bucks out of it for nothing. That’s not how you run a business putting rules that you know will screw people over with no way of helping resolve the situation. I hate Panera now even though it was delicious and It was one of my favorite places until this. May their schemes be cursed..Jawz1169Version: 4.94.5

Breakfast options on the app are ridiculous.I went to two Panera stores today after making purchases on the app, only to find that the breakfast soufflés, which my pregnant wife was wanting this morning, were sold out and they weren’t making any more. Never mind the fact that it was 9:00 am, and all the soufflés were marked as available on the app. Never mind the fact that I had to drive to both places to find out my money was wasted. And with the app purchases, money that was supposed to go elsewhere is now tied up in me waiting 7-10 business days for a refund. This is a terrible experience, and your app is at the heart of it. If you’re going to offer food items on the app that are limited in quantity, either update it to where people can actually see what’s at the bakery, update your store policy to keep bakery items available for the DURATION of the time you claim to sell them, or take them off and make them store exclusive. This should not happen, and I doubt I’m alone in this experience..J. E. SmockVersion: 4.89.1

InconsistentI enjoy Panera food. Panera service is another story. This app usually gives me no issues. The first time I used it for curbside pick up I got my order no problem. The second time I used it for the same purpose the food never came out. The app confirmed my arrival and stated the food would be out shortly and handed to me by staff at my car. Never happened. Had to go inside and get the food myself which was sitting on the counter. Wasted time and food is getting cold. Come to find out there is a separate email sent that you need to click on the “I’m here” tab to get your food sent out. Why isn’t that on the APP itself? The app can confirm you are there at the store but not tell the staff you are there? What a waste of time. Outside of the curbside debacle I have ordered in person pick up before and have been given the wrong order also. Even thought the correct order is on the receipt on the bag the food inside of it is not..Anidem619Version: 4.55.0

Lots of liesDon't be tricked by any of these "deals" that Panera advertises to try and get you to download the app. They say "get a free pastry with ANY order!" Then apparently my order doesn't qualify for the offer. How? The "unlimited sip club", which you have to pay for, is completely useless. You can choose from about 5 drinks and still have to pay for delivery unless you give them almost $150 upfront for annual. Orders have minimums, which doesn't make sense. I'm paying for delivery anyway, so I should be able to order however much I want. If you somehow find an actual good coupon, it actually works against you. Because the order minimums calculate based off pre-deals total. So no chance at "winning a free meal" or anything, still have to spend a certain amount to get any delivery. Also they charge a "convenience fee" ON TOP of a delivery fee. Which automatically makes me not want to shop here. If you like the food go ahead, but don't expect good deals like most food establishments app's have..Raven1082Version: 4.89.0

Terrible updateI don’t know why Panera felt they needed to “improve” their app. The old version worked perfectly and I never had a problem with an order. The first time I used this new version it wouldn’t let me remove the side, no matter how many times I tapped “no side.” The next time I used it, a week later, I customized my order specifying a half salad with no side. I checked it before checking out and it was correct, but on the next screen it showed a whole salad with a side! I had to remove that and start all over. A couple of days later I tried it again, and had a similar problem with my order changing itself. Eventually it was showing correctly, including my request for extra dressing. But when I picked up my order the “extra dressing” was not printed on my receipt, and there wasn’t extra in my bag, so I had to ask for it. I never had any of these problems before, and I used the old app at least 3 times a week - sometimes more..SuzyQ525Version: 4.1.0

Not the best experience....The salad and soup were perfect. The sandwiches were hard and dry (overcooked). The $4 cookie I ordered was not included in my order. I added a special note to my order asking to make sure and add butter to the bag...it was not included. When I arrived at the restaurant, I wasn’t greeted. Instead there were several employees talking (basically yelling) to each other about one of the employees dog that was outside parked in a car close to the door. One employee, not the owner, ran out to go see the dog....ignoring the customer. I had ordered the same sandwich yesterday and it was so delicious....hot and freshly prepared. When I arrived today to pick my order up off the shelf, it was not there, so it’s not like I was late and it was my fault the sandwiches were hard and dry. I was literally at Panera Bread within 10 minutes of placing the order. With my rapid pick up bag in hand, I wandered about looking for butter. No one asked me if I needed assistance. I walked up to the counter at the entry of the kitchen where the manager just happened to approach me. She showed me to the butter and was very nice. Before I left, I contemplated getting a baked item and the manager asked if I needed assistance. However, no other employee asked if I needed anything. I expect more from Panera Bread. It makes me sad to go to a place where good service and fresh food are expected and get cruddy service and bad food..Micki2929Version: 4.7.0

Your UberEats promotion failed; all your restaurants hate youYou basically set up all your stores to fail (and you’re losing customers) because you launched a promotion with UberEats KNOWING your stores are not in a position to handle the order load. What moron at your headquarters came up with this hair-brained, tone deaf, poorly thought out idea?Now all your poorly payed staff are getting yelled at while making 10$ an hour as you corporate idiots, who came up with this unattainable idea, are ordering 500$ steaks totally clueless about your actual company. Idiots. Panera food is great. Its NOT great when it takes 3 hours to get delivered. The moron who came up with this dumbas- idea probably makes $500,000...and should be fired. Idiots. All of you (except for the hardworkers who actually make the food) are idiots. Who’s getting the blame? It’s the low paid hardworkers. Fire the dimwit who came up with this unbelievably poorly thought out idea. Is there a number we can call to yell at that person? You know, so people know the right people to be mad at?.Calliope1975Version: 4.12.0

Very glitchy. Always a different problem.This is probably the most glitchy app I use. There is always a different issue each time I try to use it. Unfortunate that Panera has lost my money at least twice when I’ve attempted to order and come across issues that prevented me from ordering. Also just makes me less likely to use the app in the future when I know there’s often a problem. Come on, it’s worth investing the money for a decent app. One of the most frustrating issues is when you try to click something and the app just freezes. Another is that it prompted me to reset my password, it sends me an email to do so, and then when directed back to the app to change the password, when you click on the field to type in your password, the keyboard does not pop up and so there’s nothing else you can do. Also, why do I need to sign in every time I go to the app? Just keep me signed in..LindzfuzzVersion: 4.38.0

Not-so-rapid pickupThe app itself gets 5 stars for allowing extensive customization, but it turns out that local franchises can de-prioritize orders placed with the app. It only tells you this by delaying the pickup time, which is displayed AFTER payment. The local manager in Milford OH was very friendly and smiled as she told me she delayed my order by 30 minutes (I asked about it 25 minutes after placing the order, standing in the empty restaurant wondering where my food was). If I hadn't asked about it, it would have taken longer. *To the developers* when an "ASAP" order is delayed 30 minutes before they even start on it, please launch a pop-up notification in the app asking if I still want to place the order. That would have prevented an awful customer experience. Because of today's experience, the Milford OH location has lost my future business..BionicSoccerManVersion: 4.48.0

Cannot reset password through appTried several times to reset my pw so I can use this app and build up points. The pw reset came to my email and when I clicked on the link, it sent me to the app, but just the home page of the app, over and over. I even contacted customer service - had problems on the browser too. Several days later they sent a pw reset again, not seeming to understand that it’s a problem with their app. I couldn’t even try it out, because the reset link expired by the time I read my email. I responded and told them, but no one responded to me to help. That was two days ago. I tried to reset it on the app again, but now it’s not even sending a reset link at all. It’s a huge problem for the app if you can remember your old pw. I do think the app functions well besides that though. Customer service wasn’t great; they didn’t address the actual problem with the app at all..RamileseyVersion: 4.23.1

Bad customer serviceIf a customer is able to place an order and then that order cannot be fulfilled as requested the app or or a Panera representative should contact the customer and ask if a substitution is Ok ahead of time. Not finding out until driving 20 minutes to Panera on my way to an event is not acceptable and bad customer service. Also, you raised the number of visits needed to earn a reward unnecessarily. Also, I strongly dislike item specific rewards that are only good for “this” very specific coffee or sandwich because often for a dietary restriction I cannot consume that item so that possible reward is useless to me. And the way your app is designed does not allow for many types of substitutions like proteins for example. I eliminate an item but often cannot add an equal item without being charged for it. That is especially annoying when I want to substitute something I cannot eat..FlyinghoofsVersion: 4.83.0

Never used app but have been charged 9.99 every monthI hate these people ! I down ladder this for covid convenience s on me how they signed me up for “ coffee club” ( which I know I never signed up for as I don’t drink coffee!! Every month I’m charged 9.99 !! I contacted them via email after trying in vain to drop this on the app somewhere (?!!) no replay except the usual “ well get to you ASAP” Except they Nevef got to me ! Now I’m on month 7 (?) of payments so I have to go to my bank and stop this ( not sure if someone has hacked it or what but it’s not my charges ! I’m in Birmingham AL ! Only Panera close is summit ! I’m so angry at being ignored that I’ll never eat here again Just don’t download that app unles you want someone to hack you ! I’ve had to change all my paswirda etc I’ve just had my second “ email to reset my iassword ! After being hacked abs telling these people to shut down my account , apparently it’s back up again.MtnBrookieVersion: 4.49.1

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 4.97.0