Square Team Customer Service

Square Team Positive Reviews

StylistDakota Chappy’s is the best retail place to visit for cities and states around. People come from other states to visit her store and purchase her unique quality fashion products. She is an inventor, song writer, preformer, just a few of her many many talents. She has the best work team and teamwork. Her heart is to serve women in the fashion industry as well as in life. Her fashion inventions reflect that In every way. She is a beautiful, talented, entrepreneur whose presence in Minot makes it a much better place. She is full of ideas and talent on every level. Shop her store and when you leave you will never be the same. Her knowledge, warmth, kindness, and passion to see women be the best version of themselves possible and to be in alignment , body , mind, and soul brings customers back frequently. People love the atmosphere and the treatment and the value. It is always a wonderful experience to talk with Chappy Windsor..ComphyNumbVersion: 6.70

Edit - they fixed it… Long term team user suddenly disappointed in new updatesEdit to review- review and messages to square made mid day on a Thursday, they responded by Tuesday, heard our cries to repair it, it was fixed by Wednesday. ….. I have always liked the app. Simple and basic, perfect for my needs. I never was concerned with all the extras. I would have appreciated messaging (not as a paid add on, I’ll just have a group text for that instead of paying for it) but the other stuff crew users seem to have liked in the past. But I have to say…. My team can no longer just go to a tab to see their schedule. I manage 3 locations and the staff goes to each different location as needed. Not only is there a way to see all schedules at one time, via the check mark location select, but now the staff needs to literally select each location one by one to find where they are scheduled and when. There used to be up until a few days ago a way for them to just see their schedule and only their schedule. That is now gone. This is ridiculous. Also, as an employer, I have no way to see the whole day at once of who will be where. This was a terrible change on both of the mentioned issues. Please fix this asap. What you changed is terrible for employers and employees alike. If this stays this way it’s going to ruin the reason I have used this app the last 4 years for scheduling. I’m going to have to go back to sending pictures of a paper schedule to staff in the mean time..CpsharedVersion: 6.15

Decent app but could use improvements.The app seems to work as intended. It displays timecards in an easily readable fashion, accurately showing times clocked in and hours worked (regular, overtime, double time, and total). The timecards section also offers a feature to allow you to view your hours worked over a user-selected period of days. This helpful feature can also be found in the paystubs section. Here, paystubs are presented so that pertinent information is easily located with detailed breakdowns of pay and taxes found at the press of an arrow. The app also offers an option to download a PDF version of your paystubs. While these two sections seem to serve their purpose well, the scheduling part of the app leaves much to be desired. There are options to set your availability, but not by date, only day of the week. This leads to team members having to set availability week by week should they need to report availability accurately through the app. Additionally, there is no option to make yourself unavailable on a day or future date. That is to say, the scheduling aspect of the app could be improved by adding features to allow you to make yourself unavailable and to set your availability by date and not day of the week. I also think as a “team app”, the app should offer a messaging system for communicating with your team. There also seems to be no option to integrate your schedule with your Apple Calendar..500zenVersion: 2.1.3

I miss the old wayI liked when it had the buttons for the separate jobs on the screen right after you clocked in. Instead of the pop up screen where you have to push back button. It was a lot easier when I would take of driving and could quickly without looking click clock-in, driver, then boom I was done. Now I have the little tiny circle then the little tiny arrow back then clock-in again. Just a bit of a pain of repetition..Silly goof ballVersion: 6.4

A little bit buggyAs an employee using the app: Overall the features and use ability of the app far surpass any other I’ve used for other jobs. It’s simple, straightforward and easy to navigate. Over the last year or so the app has become glitchy and clunky. It went from asking me to log in every single time I opened the app (sometimes even asking for Face ID AND my password), to now for the last couple months it stopped asking me to log in at all. I have my settings set to ask for Face ID, but it doesn’t even ask for that, just indefinitely logged in and accessible to anyone who has my phone. It has also stopped sending me notifications. I used to get notifications if I forgot to clock in or out, for upcoming shifts, etc. but I no longer receive them. I’ve checked my settings both in the app and on my phone, turned them off and back on, and even gone as far as uninstalling and reinstalling bc the app, and still nothing. As a manager: It would be nice if the app had a messaging feature for managers to easily communicate with staff. ESPECIALLY if it were set up in a way that it could be set to notify employees of updates when they clock in rather than bombarding them during their time off. For availability and time off requests, for my staff that has varying availability, it would be extremely helpful if they could request partial days off as opposed to having to ask off for the entire day even if they would actually be available in the morning/evening rather than having to update their availability on a weekly basis. (I would submit these suggestions to the Seller community as well, but it tells me only the owner has authorization to do it when I try).SupashmoreVersion: 4.2

Good enough, but some frustratingly bad UI.There are a number of intuitive features in the app, and the layout is easy enough to navigate. My frustration comes from the “time off” option. When selecting dates for a time off request, the app only lets you choose from a calendar that cuts off halfway and doesn’t allow you to scroll down. Turning your device to its side only cuts off even more of the screen. Im honestly shocked this hasn’t been addressed, as it’s literally impossible to select any dates later in each month. This has been a huge inconvenience for me and my team for such a vital feature. This on top of frequent but brief outages of the app as a whole make it an annoyingly inconsistent experience, especially for an app designed to facilitate as much as it is..ThisNicknameSystemSucks00701Version: 6.9

ADHD friendly tip 😁Incorporating profile pictures can significantly enhance new employees’ integration and foster familiarity among coworkers. Profile photos help employees recognize and engage with colleagues across different teams, departments, and office locations. This visual connection facilitates smoother interactions in meetings, hallways, company events, and collaborative projects.  Additionally, having up-to-date profile photos allows organizations to feature new employees, those who have changed teams or offices, or even been promoted on the intranet. Seeing a new employee’s photo on the intranet, in an email, in the corporate directory, or as a meeting attendee, allows others to welcome them, introduce themselves, and offer their assistance in getting up to speed. .Boss BobbieVersion: 6.32

New update not goodI use this at my job to clock in/out and get paid. I used to be clearly see my time card, which had hours and tips for each day. They have since changed it and I can’t see it like I used to. I have having issues with my employer and getting all my money and I can’t see it how I used to be able to and it’s very frustrating. It would be really great if this could go back to how it was. It was so much easier and made it clearer when showing it to my boss. I hope they changed it. Otherwise the app is clear for the most part but it’s just very frustrating now. Bring the old version back..Dgch07Version: 6.16.3

It needs schedule improvementsIt’s an issue this app doesn’t offer to add your schedule to ICalendar or Microsoft Calendar. It’s inconvenient to have to create shift by shift specially nowadays that every platform and other point of sales offer this options except Square. I work in 3 different locations with square and it’s a pain to have to create shift by shift in my personal calendar to not get confused or miss work. Just for this reason giving 2 stars..Thais fehrVersion: 6.22

Super intuitive, easy to useWonderful app, definitely does everything it was designed for smoothly with incredibly well laid out pages. HOWEVER I also have to use Square Appointments and I wish that I did not have to switch back and forth a dozen times just to have the calendar and its tools. However, I understand that’s not what this app was designed for and otherwise deserves 5 stars. I just wish there was a way to enable the tools from other apps so I can just use this one and not have to switch back and forth..01632610&44Version: 1.3.2

GoodI like how mobile the app is. And how is easy to request time off through the app too…. My only problem with it is that you can’t just request a day off…. They require a reason.Marvin the ambassadorVersion: 7.3

Great when it worksOften the program doesn’t allow staff to clock in and our of shifts. The idea of this app is cool.Jessica NataliaVersion: 6.4

Clicking inSuper easy super fast. I love it.Grason.Version: 6.92

ExcellentTrès pertinent comme application, facile d’utilisation.ArnoleplusboVersion: 6.2

Recent improvements have really stepped it upFaster, more Functionality - great updates over the last 3 months.Laird70Version: 6.3

Chargement longTrès décevant beaucoup de bug de chargement et je dois souvent me reconnecter.Ninomalo1980Version: 6.3.1

MediocreOur team switched to this from the 7shifts version which was better IMO. Square doesn’t save the filters so you have to reset every time (to see all the staff on shift for example vs just your shift). It also doesn’t allow you to post your shift for grabs and only lets you trade with someone scheduled. No way to give away shifts or pass to someone not on the current schedule. Also don’t love the interface. Feels pretty rudimentary tbh..WhytelashVersion: 6.3

PiliExcelente servicio que me deja ver mis horas de mi trabajo..Portovelo cafeVersion: 6.2

GlitchI think it’s handy to be able to see the schedule for everyone on the app but this app always has glitches. Doesn’t let people log in, doesn’t load and you have to delete the app and re log in. Besides that it’s good.Prissy701Version: 6.2

Doesn’t sync with calendarGood, simple to use app. I wish it would sync with Apple calendar easily!.Lilo461Version: 2.1.3

No longer showing scheduleThis app worked great but with the latest update, seeing the schedule is no longer an option :(.Missing the good old days 23Version: 5.0.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.11

Square Team Negative Reviews

Updates are not ImprovementsWhy is there such a need among the tech community to constantly change a perfectly fine app? I’m convinced they are just keeping themselves busy and trying to justify their jobs. These changes are not needed. Just make a functional app that works and is not full of glitches and… leave it alone! Believe it or not people do not enjoy constantly having to get used to new changes or find their way around a redesigned app for no reason. We have lives! These apps are tools! We don’t want new “experiences”. We want reliability and ease of use. I’ve been using this Square Teams app for about 4 months. It worked fine. Today it was updated, unnecessarily. The “new redesigned home tab with updated clock-in experience” is crap. It no longer says “your next shift is” and instead just shows a HUGE date and time which, because it lacks a title almost looks as though it’s displaying the current time. This was initially confusing rather than informative and now that I know what it is, it actually just annoys me. The change was not a good one. The remaining info on the home screen is just less informative doubled up info that’s already available on the time sheets screen. The old home screen was easier to look at, simpler, more organized. Stop changing things for the sake of change. It’s obvious you are just keeping employees busy for no reason. Make a good app, and then leave it alone!.Dg-gdVersion: 6.1.2

Stop changing things.This app gets so much worse with each update that my entire workplace now uses “square-ify” as a verb for pointlessly ruining something that was once good. Please bring back the old “my hours” page. The new one is so convoluted for no reason. There was NO need to update it- it worked great before. It used to be so easy to use yet detailed and now it’s like a scavenger hunt to find anything because there are SO many pages that lead to other pages that lead right back to the same page I started on. It doesn’t even let me see how much money I’m making on individual days anymore so I have no idea how to keep track of my earnings. I click on a shift and it takes me back to the home page. It also shows two WILDLY different total tip amounts depending on if i’m looking at my hours or the home page?? Let me see the tip/hourly breakdown of individual days again. I genuinely have NO IDEA how much money I’m going to be making this week because of your “updates” and that is NOT okay. Stop fixing things that aren’t broken!! There is a whole famous saying about that!! “We understand your frustration” “we understand the importance of (insert function you ruined)” No, you don’t or you would actually fix it or bring back the way the app used to work. Accept that the new ideas/work that has been done recently is bad and needs to be fixed before you lose customers. There is not a single positive review for months since all the updates. Take that as a sign and do something about it. Don’t apologize to me unless you are going to fix it..Cgb1236Version: 6.17

Does not function as expected for leadership/managementGreat for staff to be able to see the upcoming schedule and easily clock in and out but that’s it. Even that has a limitation because it always defaults to people only seeing their own schedule which in our business is problematic because I constantly have to remind staff to select it so they can see everyone’s schedules. We operate as a team and they need to know who else is working. Since we first started paying and subscribing for Square payroll I’ve been frustrated with this app every single day. I can’t adjust a time card if it’s in the current pay period (only ones from the previous week.) it may just be me, but I also have not figured out how to adjust a clock in for a shift that is in progress so I have to constantly do other things to remind myself like set alarms. I can’t make the schedule from this app! Or adjust it. There was a separate “time card” app that I thought was supposed to operate more for leadership, but they eliminated that and consolidated into the Square Team app. We run a business that’s often at farmers markets and remote. It is very difficult for me to sit at a computer to adjust schedules time cards etc. I was really counting on the app to help our business run. We’re officially, but it almost feels like we’re just using the free version of payroll because I still have to carve out time to sit at the computer make extra notes and have a reminder app that separate from Square for all kinds of adjustments in hours. You also cannot adjust tips. You can’t really run payroll from the app due to these limitations in making adjustments. You could run a very straightforward payroll from the app, which is amazing I have to say! Maybe I could give it three stars but to felt better because of how frustrated I am all day long. Ha.GnatrockVersion: 6.3.3

Square Payroll: Predatory and No Cust ServiceBeware of square payroll. This company is predatory. During tax season of this year I asked for an independent contractor’s 1099 to be updated due to monies paid prior to using square payroll. Via email the customer service rep was responsive and helpful. I completed the excel spreadsheet as per their directions, then I received a $150 invoice from Square for “labor” even though the update amount was LESS THAN $200. When I called customer service and asked the square NOT submit this 1099 to IRS because my accountant would handle this contractor’s 1099–10 minutes after calling and sending an email—it was submitted. Now, my business has until Jan 31 to submit the amendment (at a cost to my business!). I have tried chat messages (for 1 hr), multiple calls to the payroll team, escalating it to a supervisor (the rep stated “no one will probably call you back”—and they were correct!), and many many emails. I have been shafted by this company and I will soon close my account and go with a more established payroll service like QuickBooks Payroll or ADP. They will woo you, wine and dine you to get you to sign up. Once you do…they will ghost you just like a date you met in the club. Avoid at all costs..GmLadyVersion: 2.2.2

Just installed, already noticed 3 issues.Started to make the switch from the Homebase app to this one for my employees, however, starting to doubt that we’ll be able to use this with all the bugs. Firstly, across the top, there’s a red bar multiple time during use of the app saying “connection, lost, retry in 5, 4, 3, 2, 1 seconds” then “connecting to square”. Secondly, when switching from one feature to another, the screen is white for several seconds before loading. (Despite being on Wi-Fi, and every other app working perfectly fine.) Lastly, despite the App Store description saying that there is a chat feature and the updates saying improvements have been made on this feature, we are unable to even find it anywhere on the app. The communication/chat feature is an absolute necessity. Most of us do not wish to share our personal cell phone numbers with our coworkers. Also it makes trading shifts would be extremely difficult because under normal circumstances, you would have a conversation with a coworker before requesting to trade shifts with them..S.Coop21Version: 6.2

Needs immediate improvement!Square is extremely helpful to clock in and out with my unconventional job. However—the sign in process is extremely irritating. I can always count on this app signing me out each time I work, either when I’m about to clock out—which doesn’t make sense since I am signed in & clocked in—or when I need to clock in for my shift. It will say “Account is Inactive” (which again, makes absolutely no sense), then it makes me manually type in my login, which makes me late to start my shift. To top it off, there is inconsistency with the next step. Every time I have to manually type in my login, it will take me to a screen with “My Business” and other stuff which has nothing to do with me. Additionally, I wish there was a way to delete my previous employer. I am really happy with the overall function of the app itself, as clocking and in out its easy and the hours are tracked down to the minute!.Kinda disappointing please fixVersion: 2.2.0

Free Version??This app is NOT worth $30 per month. I am currently in the process of trying to find a new app to use that is like our beloved Crew (so sad this got discontinued)- gold stars, able to see availability on the app (not just in some hard to get section ‘dashboard’ on the computer), everything was so easy access. I can see using Square Teams for a small business owner but not a GM just trying to manage one restaurant. I wish I could just access availability in app, post the schedule and message people. Thats ALL I need, not all the extras that this app provides. I can see how it would be nice to some but I quite frankly do not need it to run my store. A free version would be nice or even $5-$10 a month- I can do that- but $30?!?!? $360 a year?? Thats coming out of my paycheck just to communicate with my team. I would consider using Group Me but i just really liked the features Crew had. BRING CREW BACK!.Carli1027Version: 6.18

Plagued by issuesMy team moved to Square Team after they bought Crew. Feature and interface change is one thing, but Square Team app is downright unusable and plagued by bugs. As of the most recent update, the app repeatedly crashes, and I am unable to open it at all. I have deleted and reinstalled the app, and restarted my phone. Neither have made the app openable, and of course the tech support contact link is IN the app. Over two months of use, here are issues I and my team have experienced with this app thus far: -Glitches with clocking in. Sometimes the app clocks me out randomly, and sometimes the clock in button is greyed out and doesn’t work at all. -Inconsistencies between posted team schedule in the app and the “next shift” banner on the landing page of the app (above the clock in button). - notification banners appear blank. Unable to see any text in the pull-down banner. -notifications inconsistent, sometimes working and sometimes not. This is a major issue for my team, which needs to be able to instantly communicate for safety. Notifications have never, ever worked on my Apple Watch. -Sometimes the keyboard disappears in a chat, and the only way to be able to type again is to create a new chat. -As of 7/1/24, the app does not open on my phone at all. I’ve reached out to tech support before, with these detailed despicritons, and all they recommended was a boilerplate message to reinstall the app, ensure it is updated and connected to WiFi, etc. These issues are experienced by so many of my team members that it is clearly a developer-side failing. I highly suggest avoiding this app..SamisageniusVersion: 6.16.1

Still adjustingWe had crew app for our organization and have continued on using square. Our needs are mostly for communication so this app takes care of that need. We miss the feature of having the ability to put a picture in place of initials especially since we have employees with the same initials. (Maybe I just haven't figured out how to do that?) we miss the feature of being able to delete an entire conversation not just one message at a time. When our data transferred into square, old settings from crew came through. Old employee names, old conversations, previously deleted threads- took a bit of time to clean up. We were bought out at the new year and have a new company name which we had changed but the old name transferred through and I can't change it? We like the pin feature for messages..PjllaVersion: 6.17

Infuriating. Stop with the unnecessary updates. Fix your interface.This has to be the worst of the worst ever clock in/clock out for an employee. The amount of updates this app has, it’s different everytime. You guys are trying so hard to have a nice looking interface the app quits on me 5-7 times while trying to input my house for breaks. It’s seriously so frustrating. I have come back on in the morning and it doesn’t register my clicking of clock out- so I’ve had 15 times plus I’ve had clocked in for 24 hours. The app is so infuriating. To clock in I now have to click the button, the places, the title of job…that’s 9 times clicking to clock in including opening the app and hoping it 1) doesn’t have a new stupid update or 2) crash on me. I have no choice to use this app so can we please fix this damned issue. It’s been a year since I’ve started and have never had a positive experience once..AluravirginiaVersion: 6.3.3

Login IssuesThe login issues with this thing are insane. I will log in, and then only be logged-in to one section of the app. Like, I log in to the home screen, but dare I click on “schedule” and I have to log in AGAIN. I also have the issue where sometimes I try to log in, and when I click the “sign in” button, it will redirect me to google on my safari, with no way of actually signing in. It’s not just me, everyone at my job has issues with this thing. I can never clock in on time because I’m spending like, five minutes trying to log into the app while customers need to be served. It also signs you out pretty much anytime you click away from it, so the glitches are magnified because I have to deal with them every time I use the app, even if I was logged in 5 minutes prior. Other than that it’s a great app, but I find myself avoiding having to use it because it’s such a pain..WeplaydominOesVersion: 3.0.2

Works but doesn’t at the same timeThis app works in the way that when it loads, it displays what it needs to. There are a few bugs and issues I’d like to point out. 1. The schedule doesn’t load if you’ve had the app open in the background. You have to close it completely and reopen to actually load the schedule. Sometimes it doesn’t even load then. You then have to keep refreshing the page or close the app again to get it to load. 2. The schedule doesn’t load automatically with “all team members” even if I had selected it previously. I would like it to display everyone’s schedule if I set the filter to do so. 3. The clock in and clock out function occasionally bugs and doesn’t allow me to clock in or out but doesn’t tell me. This causes me to have to go in and edit time cards accordingly because I was definitely not at work for 24 hours straight. 4. The time off function sometimes bugs out and it’ll change the specific times I set to “all day”. Again making me have to go back and change something. What I like about the app though is it’s very user friendly when it works. The UI is simple and easy to navigate. If these problems get fixed, I can see it being much better..Fishy5456Version: 6.2

Rarely Works as it ShouldAs an employee, i’ve seen some horrible apps and this one isn’t the worst, but it’s one of them. You have to click on each button at least 5 times before it shows you what you need. Otherwise you’re getting a “Something went wrong please try again later”. Or a blank screen. Other times it doesn’t work at all. As someone who’s constantly checking their schedule and their hours, it’s extremely irritating that it almost never works as it should. For an app that updates all the time to “fix bugs” I find it disappointing that they aren’t really fixing anything. Wish I didn’t have to use this app, and if I ever become an employer you can bet your bottom dollar I will never use square. As a computer science major, this should be relatively simple to fix but obviously they just can’t figure it out or don’t care to..StevedougchadVersion: 6.9

The app actually doesn’t workMy place of employment just switched over to square and while some of the features have been helpful (hours and tip breakdowns) the app literally only works like once a day maybe. I can’t ever view my schedule when I would like to because the app won’t load and I’m concerned if I don’t screenshot my schedule the once in a blue moon when I am able to see it that I won’t have any way of knowing my shifts when I actually need to. It seems like it should be a ridiculously easy problem to fix and yet- I’ve tried closing the app and opening it, I’ve tried deleting it and reinstalling I’ve tried on and off Wi-Fi and cellular data and been completely able to use all other apps on my phone and square is the only one that doesn’t work, it’s infuriating especially when I’m reliant on the app to know my schedule which changes every week.SarahC744Version: 6.9

No In-App SupportToday the schedule for this week disappeared. I can see LAST week’s and NEXT week’s schedules, but not this week. Other team members and the owner can see it, so this is not an issue with settings. I tried re-logging in. I tried reinstalling. Nothing worked. There’s ZERO in-app support for users and the support link here in the App Store directs to SquareUp online - where, after an hour going back and forth with a support agent, I was told they couldn’t help me because I’m not the business owner or an authorized representative. But they WILL email with the owner within 48 hours to troubleshoot via email the issue with MY app not loading this week’s schedule. So essentially, they offer no app support for employees and there’s no way for users to get assistance for this product. I gave it 2 stars because it worked at one point. iPhone SE 2016.WeightsAndMeasuresVersion: 4.1.1

A nightmareHasn’t fully worked since my boss and I fully transitioned to digital. Doesn’t let me log in. Error always popping up. Or it lets me log in and all the screens are blank. Won’t show me my schedule, my pay check: won’t let me clock in or out from my phone even tho my boss paid extra for the feature. Deleted it and redownloaded it, hasn’t fixed itself. My boss has to still manually clock me in and out. Every day for a week now it either stuck on a loading screen or a blank white screen. She paid extra for garbage. App doesn’t need any updated phone doesn’t need any updates. Idk how this app has such a high rating. My boss wishes she could get her money back since it won’t work for her main employee and she was just trying to make my life easier. It crashes every day, and doesn’t work. Do better square, people are trying to have faith in you..ScarletmarkiewiczVersion: 4.0.2

Has good features but the software needs workLogging into the app there are issues. My company recently was bought out by new company that uses square. Having been employed by my old company that used square teams for employees, when I try to log in to my new company using my same email, it defaults to my old employer (even though they have deactivated me as an employee). There is no option in the app to switch to my new employer. Therefor, I cannot clock in, log in to see my schedule, or look at my timesheets. Another thing is that when you go to log in with Apple keychain, there is a glitch with your password where it auto populates but you have to erase the last character and re-type it. This only happens in square teams app. Not a huge deal but still something that could be adjusted..Renee wordVersion: 5.1

Worse every updateHow does this app get worse every update? You took away the schedule tab and replaced it with "shifts" now you have to click that and then click into schedule (two clicks where it's used to be one). And you added a "team" tab. This tab isn't even functional. You click it and it shows your coworkers. Yet you can't click on them or do anything with it. Basically just a roster of your coworkers. Newsflash, we know our coworkers. I ask you put the schedule tab back on the bottom so it only takes ONE click to see your work schedule and remove the team tab because its useless. Seriously, did you guys hire a new team sometime last year because this app was amazing from May-July of last year and then has just kept getting worse!.Rubyt96Version: 6.11

Doesn’t seem to integrate schedules wellI only use this from the employee perspective but: This app is great when we were just using it for timecards, paystubs, etc. Ever since we started using square schedules as well, there have been so many issues accessing the schedule pages. It’s been almost a year that we’ve been using square schedules and it has consistently either not loaded the schedule screen or given the loading wheel. I’ve deleted and redownloaded, made sure I was up to date, and the best solution I’ve found is just to give up and try the next day. Recently I have been trying to access the “time off” feature and am unable. It’s very stressful not to have access to your schedule or to your time off requests/availability. This has been a consistent issue I hope gets addressed soon..Me9736714763Version: 6.5

Warning to Business Owners: Think Twice Before Using SquareI can’t recommend using Square for payment processing. While I can’t directly accuse them of wrongdoing, I lost over $1,500 due to a customer dispute — despite having provided full proof of completed work and accurate charges. Square withdrew the funds from my account without notifying me or giving me a chance to respond. No call, no email, no text. Just gone. This doesn’t even factor in their processing fees. I understand they claim to be following protocol, but enabling fraud or chargeback abuse while offering zero protection for service providers is not acceptable. Imagine if every dishonest client knew they could get work done and then dispute the charge — and the processor would take their side without question. It’s devastating and wrong. Businesses deserve better protection..JFCLEANZ LLCVersion: 6.69

Awful!I was a Crew App user until they were purchased by Square. Instead of keeping Crew (great app btw), users were made download Square Team and took down Crew, apparently integrating the systems. Square Teams has about half of the features Crew app and it sends notifications about half the time. Additionally, you can’t use this app on your desktop computer. I could use Crew on my work computer and communicate with my team without constantly having to pick up my cellphone 🙄🙄🙄. This has lead to decreased productivity for myself and my team. If i could give it NEGATIVE STARS, i would. We paid for Crew app subscription annually, but we will not be renewing any paid subscriptions on this terrible app. I am currently looking for a different means of company wide communication for our business 🤦‍♀️.Wanting...Version: 6.15

Some products workI’ve had square cash register for years and really love it. The square payroll is a problem and square team. If you deactivate your square payroll you cannot use your same business email to reactivate square payroll in the near future. What ends up happening is you have to create a whole new email address 😡that you cannot use throughout the square products and features and the end result is being forced to creat a new business with an email that you never used. And if you no longer want to use a feature, just don’t use it. But don’t deactivate it. It’s unfortunate that I have to seek a different payroll service outside of square. I hope they use this info to improve their product and it’s feature.This My SeasonVersion: 4.0.2

Pay is troublingLiterally have to wait for my tips for 1 week AFTER my paycheck the pay period is from November 3rd - 16th!! Hilarious when you technically have to wait TWO WEEKS for the bother half of my paycheck and the kicker here is that you don’t get a two day pay advance option either!!! The owner mentioned their beforehand and we’ve had our discourse here, yet this app has been having sooome real lows. Like charging people to be able to request time off on the app, (because charging the owner a monthly fee to grant their employees the ability to request time off is needed). All of these things need to be address, especially the paycheck situation as that could potentially cost me to be behind on important means such as rent, the electric bill, cell phone, etc…..The K 22Version: 6.26

Absolute garbage appI added my direct deposit info and finally got paid! But it’s super unclear how one actually gets their money transferred. And then I tried using the Split feature and add another account and now it not only deleted my first account but neither are there! It’s erroring claiming that it’s undefined and won’t allow me to get at least the original account added. So Square gets to hold on to the money I EARNED and make it impossible to get it in my account. There’s no support in the app so you’re basically screwed and the app gets to roll in your cash because why would they care about letting go of the money you earn?! I’m going to report to my employer and hopefully they will go back to paper checks or another system because this is a scam..Woodnymph79Version: 2.2.0

Nice app, when it loadsAll I want to do is clock in, but that's not possible unless the app can load. Each week, the number of times when it just won't load goes up. Some mornings I have to close and reopen it four or five times, and even uninstalling it isn't a guaranteed fix. Someone in management is cutting corners and I'm going to lobby for us to get a time clock with punch cards if they don't fix this soon. I did try making contact, but not surprisingly there is a crap AI interface, and when you can reach a human I hope you're not hard if hearing or that you have any trouble understanding accents. I'm not going to spend my time waiting on hold or asking the rep to repeat, and I see others also have problems which means it's not just me..OtherlleftVersion: 3.0.2

Very rude customer service.I just got my first job and my employers said I needed to download this app for schedule and pay. There was a hiccup with getting my paycheck to come through to Cashapp from the Square Team app. Alex was the representative I spoke to and immediately he was extremely rude. I explained to him what the issue was and he said, “Ok, I don’t know why you’re calling with this. I don’t know what the problem for you is.” Literally word for word. He did nothing to try and understand or offer any help whatsoever. He kept repeating that he didn’t know what to tell me. Super disrespectful and disappointing. I liked the app’s features but the total lack of customer service basically ruined it. Super upset and the problem hasn’t been resolved!.Kara4111Version: 6.35

Decent but frustratingWe used Crew until they were bought out and it was cheap, effective and never had issues. Now with us required to switch to Square Team we have had a ton of issues. Adding employees and managing employees accounts have been a pain. We used the photo schedule on crew and have tried to use the announcements on square team to do the same thing but the announcements have not been viewable the past week. Square Team has been contacted and was told we would get a response in 1-3 days but it has been a week with no response. It could be a nice app but they could make it less complex and add more customization that Crew offered.HdsehfxthgffVersion: 6.15

This is a terrible appSo never mind that when I tried to reach out to customer support, I was told they couldn’t answer my question on the chat, they told me to call their 800 number where I then attempted to verify my account for 12 minutes before I hung up. Coming from a more user friendly app, this one is awful- all of the basic functions we used on the previous platform have disappeared by switching to this app and half of my employees can’t even login since we switched (they were previously able to get in, but once this became our only team communication app, they can’t access anything). I wouldn’t recommend this app to anyone that actually needs to communicate with their employees..Greener 1256Version: 6.16.3

Not a useful toolWe had to switch from Crew (which also had issues, but at least it was usable for what we needed). The other day someone called in, and we needed to get someone to cover. I posted the shift 3 times and it disappeared every time I hit “post,” and finally showed up on the 4th attempt. Even then, it doesn’t give anyone any notification that we need help; the only way they would notice is if they just happen to be looking at the available shifts, but shockingly, none of our employees just sit around on their days off and watch the app in case we need help. I made an announcement as a work around, since it was the only way to actually reach anyone, and we were desperately busy and short handed. Once we got the shift covered, I tried to edit or delete the announcement, but I could do neither. Apparently they’re just there forever, which really clogs up the announcements and potentially buries important info. The inability to communicate effectively with our employees has us searching for a different app after only a few days of using it..Alexness457Version: 6.15

AWFUL- nonexistent customer support & missing $$$Story- I got a delinquent notice in the mail stating that my 2024 Q3 EIT (Local Earned Income Tax) has not been filed or paid. So after reaching out to square support over the phone 6 times and emailing 5 different people, NO ONE can help. They give me the run around and tell me it has been filed on their end. When I call the local tax bureau they confirm it has not. They refuse to contact the local tax bureau themselves, and have no tax professionals that I can speak to. So now I will have to pay this tax out of pocket plus fees in ADDITION to all EIT that has already been withdrawn from my payroll. At this point Square has taken my money and who knows where they sent it!!! Unbelievably frustrating..Sarahh6467Version: 6.33

Awful appThe worst app to transition to after using the Crew app. Got bought out to this dinky app that does not let us do anything. I can’t add new members into the app because I get stuck at the step where it tells me to chose the permission they may have but then gives us no option but won’t let me move forward, I do not receive time off requests from our employees but neither does my manager which means the time off requests is going god knows where, and all of our information did NOT, in fact, get copied over like it said it would and I have to manually put in all of our old files from Crew. For such a big company, this is truly the biggest disappointment of an app. A total downgrade..Liz ☆Version: 6.13

Worse than uselessThis app is so buggy it’s impossible to use successfully. Sometimes the messages just… disappear. So my employees can be sending messages that are important and time sensitive and they just go into the ether. I can see the red notifications but when I click on the app, the messaging tab has vanished. It’s not even an option, despite the fact that my employees are clearly messaging. This app is garbage at the moment. Update: Now my entire team has vanished from the app. It broke for every single employee. I reached out for assistance through the app. Waited 24- 72 hours. Was told in a canned email to contact my manager. I AM my manager. I still can’t make my team or my messages appear..SelkieWitch13Version: 6.14

Needs more QoL FeaturesCould really use some more quality of life features. For instance, as many people have said, I really wish it had SOME way of saving the login information. Face/Touch ID would also be great. Also, it seems fairly inconsistent sometimes. For example, I have the big clock in button yet one of my coworkers does not. Besides those problems, it certainly does what it’s supposed to do. I still can’t help but feel like there could be more. It’s also shocking how little this app has been updated. I know you are still updating it (last update was two days ago as of writing this), so it’s shocking that you haven’t seen/responded to any of the reviews..ToasterBrainsVersion: 1.1.9

EMPLOYEES BEWARE!!!Heads up! If you are an employee of a business or company that uses square. I realized one day when looking at a paystub that my account had gotten hacked and someone put their banking info in place of mine. Contacted Square immediately, long story short when back and fourth with them for MONTHS trying to get my money back. Multiple representatives promised I would get my money, some basically said “tough luck, nothing we can do. I never got my money back for multiple shifts that I worked (a few hindered dollars) and most of the people I spoke with were absolutely awful. I tried for months with no luck, so I’m leaving this here so people know what a horrible company they are..Ashmariex0x0Version: 6.71

TerribleI honestly can’t stand this new square app. I appreciated the crew app which had 1000x more features. My organization is now looking to get a new provider and drop square. Square lacks what educational institutions and other apps have already integrated in their apps. They took off profile pics which is required for educational institutions near me and because we can’t have that that Alone is enough for us to leave. Birthday feature was also not necessary to take off especially when it helps with team morale and for office birthday parties. There were so many more features when it was the crew app! Bring back all the crew app features because square is garbage 🤮.DeeroxxVersion: 6.21

Incredibly buggyThis app is incredibly buggy with the inconvenient logging in process, to scrolling through the time cards and schedule. It gets stuck at the bottom if you scroll all the way to bottom of a schedule or any page for that matter. I have found myself constantly restarting the app and deleting it and reinstalling it and restarting my phone but all the buggy issues remain. I can’t even scroll through my current time card to see how much I’m making. It’s so frustrating. This app is ridiculously buggy and an inconvenience to use. If you’re going to push updates to fix minor issues, then start with these issues..Jonny_kpVersion: 2.2.5

Terrible for viewing scheduleThis is supposed to be a scheduling app…. And yet they made an update that makes it impossible for a team member to view their own schedule? The only way to view the schedule is to view the one with the entire staff which can be overwhelming. We are suddenly having issues with staff not showing up because they didn’t realize they were scheduled because it is not clear on the app. They made an update that added back the option to view your own schedule normally, then a day later it was gone again. My entire staff is complaining. Fix this immediately please. This shouldn’t have happened..Fix your app immediatelyVersion: 6.15

The app has too many bugsThe app has a great concept but I’ve had this app for about a year and half and all my fellow employees and bosses to include myself have an insane amount of bugs with the app. Especially around time for the app to update, it will bug out, not work properly, not load, not register not even be available to be accessed for like a solid 2 weeks prior to updating. It’s a hand app, I just wish for smoother updates and smoother transitions. I know this sounds like I’m complaining and it is simply because I don’t have the technological experience to try and add a solution to fox said issues..AndrewbringierVersion: 6.2

Great When It Actually WorksI really only use this app to clock in and out of my workplace. The functionality & layout of the app make sense, and when it works, it’s great. However, I find that I have issues clocking in/out at least a few days a week! My coworkers also have this issue. There was a period of a few weeks where none of us could clock in or out, we’d all just get an error message or it would load indefinitely. I see the square system around at so many businesses, so I’m deeply confused as to how they would allow so many tech issues to continue! Just fix it please!!.ThejennajetpackVersion: 4.0.2

Don’t like the changesThere were some changes that were made to the app. On the home screen. It is hard to read and different. I liked the other version better. It was in bold and very easy to see the most important things. Not sure why the app was changed. But I don’t like the home screen. All I go to is time cards to see how many hours I have to work. I wish you would change it back to how the home screen used to be. where it shows my hours for the pay period. and everything else that you changed. I am not happy with it..LuvthetropicsVersion: 6.4

SlowThis app is very slow to load and use. Do not enjoy using it.CPP*Version: 6.4

Photo Sending Needs ImprovementPhotos in the Square Team app don’t send if you leave the chat, so important messages get lost. Uploading photos is slow, which makes it hard to use in a busy workplace..Vic_ocamVersion: 6.96

Terrible Customer ServiceWe had been using crew for a few years before it was purchased by Square Team. Crew was great and we never had a single issue with it. Once Square Team took over the functionality started going downhill very quickly. Yesterday, every single one of our team members was deleted from the group. I spent an hour on the phone with customer service going around in circles and getting zero help. We will be terminating the use of this app and I do not recommend anybody else use it. It’s barely functional when it works and when there is a problem, there will be zero help available to you..JD34567Version: 6.23

Very Disappointed - BewareAfter the “Crew” app was bought/switched to square we were hopeful the multiple teams that utilize it would be satisfied. However, the functionality while similar is definitely less and the warning to any teams considering g using it is the customer service. We are completely down for a second time and they are absolutely 0 help. We will switch to a different platform. It is clear that square does it care about the communication app and their customer service reps show it with their complete disregard for timelines of help or general care at all. Do not trust this app for your company communication as they will let you down..Brett 81Version: 6.23

Terrible UpdateMost recent update makes it incredibly hard to see my own schedule when looking at which days I work. Needs to change back to how it was previously..B___01Version: 6.14

TeamUsed to let me clock in and out on app then all of a sudden does not amazing at first when it did but now can’t do anything on the app.Andycool 999Version: 6.17

I feel bad that my manager pays for thisApp won’t even open. That’s the bare requirement I’d think..SplattighettiVersion: 6.16.1

So many glitchesHorrible app. I used to believe in what square did but now they ship junk We’re on the west coast but all our time is read as east coast. Tells me at 7am I need to be at my shift which is 10pm pacific. Worst part is it asks you to specify your time zone… but doesn’t work anyway Schedule barely loads and a few other things it totally misses. You pay per employee who uses it and half my restaurant teams wants to be on slack. You know why? Cause it works. Square doesn’t. They got lazy and stopped shipping good products.Wandering molluskVersion: 6.12.1

Barely WorksWhile I adore the square app and even the website services they offer, the square teams app just barely works most of the time. I’m lucky if I can actually view my schedule at any given moment, let alone request shift swaps with co-workers or request days off. The group messaging service has also seemed to bug more in the last few weeks, and isn’t loading the most recent messages. It’s giving a log of all the older ones for some odd reason. I get error messages constantly when trying to access most features, usually telling me I’m not with my company any longer, or the app just saying it can’t load. Only thing it’s consistently good for at this point is punching in and out. I don’t understand why it’s not smoother running overall, just disappointed..Terra CorvidVersion: 6.10

Never LoadsWould be nice if I could actually see my schedule and timecards instead of a white screen. Had this problem forever and it’s never fixed..Ryland WVersion: 6.3

Individual tip trackingMy employer pools tips…I never know if getting fair share. Employees never know how much truly coming in. The raw amount should be shown in the employee’s daily /shift report. In my jurisdiction this practice may actually be illegal. Has your company researched whether you may be supporting an illegal practice?.Text Free FanVersion: 6.2

Square appConstantly crashes, can’t open schedule unless all other apps are closed, always isolate just one team member even when you change it to see all and “save changes”, always have to reset it. Super annoy tbh!.Wanna runVersion: 6.2

Slow and unreliableFix your app before adding more features; slow load times (If it even decides to load), random disconnections and logouts, and it’s a luck of a draw if you can even login most of the times..Delta123456Version: 6.2

ReviewCan’t see schedule not good.ScjmvmnxVersion: 6.1.2

Time offThe app is pretty slow when opening but that’s not the main problem. When trying to schedule time off I’m not able to scroll to the bottom of the calendar.Venerable WhiteVersion: 6.0

GlitchesToo many glitches that vary from time to time. For example when you save preferences in the app it wont stay set currently. There were several times where I had to re-download the app so that it would let me log in. Even if I have my user name and password save to log me in automatically I have to finagle with the password. I also keep getting a message on repeat pop up every time I log in, there should be the ability to select don’t show message again..Tinfoil crownVersion: 4.1.1

Unusable appThis app has all kind of problems, I can’t access it to check my schedule, it always asks me to input my password, even though I already saved it and turned on face id, which is also not working. Not user friendly. Could you please test the app on your phone and see if it works before releasing it?.HughVN96Version: 4.0.2

No goodNot working after update. Always issue after issue with square.Han.tVersion: 3.0.2

SuggestionsHave it sync to calendar. And to save log in info so you don’t have to enter it in every single time.K8ie85Version: 2.2.3

Frustrating and unhelpfulHad to re-enter my password 1000x, changed my password then deleted the app because it’s was so slow and wouldn’t load re-downloaded the app because I need it for work, re-entered my password and it asked me to change my password AGAIN! now I still can’t access my schedule ? Wouldn’t recommend.This stinks#puVersion: 2.2.0

Always crashesThis app is amazing when it works! Every few weeks I can’t use it for a week or so, it just gives me an error message saying that something went wrong on their end. Super convenient!.Shlee_03Version: 2.1.3

SO GLITCHY DOESNG WORKI CANT EVEN SEE MY SCHEDULE RIGHT NOW WHATS GHE POINT!! !!!!!.Ari-old-yellerVersion: 6.1.2

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