Square Point Of Sale (POS) Customer Service

Square Point of Sale (POS) Positive Reviews

I wish I could give 5 Negative stars!!Before iOS 11 was released Square was good. I had just couple issues here and there but nothing mayor. Then iOS 11 arrived and Square became the worst POS solution for small-medium business. Their hardware started to have a lot of issues, the Square stand, the chip reader and the printer stopped working all together. If you contact Square support for help they will blame Apple for all the failures of their own Square hardware. Everybody knows developers have access months in advance to test their apps and hardware before a new iOS get release to the general public. Now if you visit Square Seller Community to look for answers to fix this, all you see is hundred of complains from business owners. Square Product Managers just are giving temporary solution to deal with this, like ¨take out the iPad from the stand, reset the iPad, etc. Meanwhile Square timing could not be better to release their own and new POS system, at the same time pushing their new system through an email campaign to us, the same frustrated business owners who are waiting for more than two months for a final solution. It has costed us time, effort and a lot of money, we have had spend many hours trying to fix this on our own, we had to explain to our customer over and over why the transaction take forever to complete, all this time and hassle and still not an apology or a word from the leadership at Square to us. Maybe when a large number of their customer start switching to different POS solutions like Clover, they will realize they should treat their customers better..Sergio LAVersion: 4.77

Great app for small business, okay for friend to friendI absolutely love this app and I would recommend it to anyone who has a small business or more. It does a great job of organizing the transactions that take place throughout the business day, week, month, year, what have you, as well as helping to keep your books straight for tax purposes. The only thing I would complain about, and it is just due to my impatience, is the mere fact that the availability of funds from time of transaction to the time in which that money is accessible seems, to me, a little excessive. Now, yes. I understand that it’s electronic communication and banks have to talk with other banks to make sure the funds are transferred to the correct account from the correct account; so on and so forth but it just still seems to drag on. Especially when you’re in need of said funds immediately. This leads me to my last point with regard to the slow availability times. What is the point of an instant transfer if the money in which you will be transferring is tied up in limbo? Seems to me if it is only that easy to do an instant transfer in which you require a fee to use, why can we not access our incoming monies just as quickly considering a fee per transaction anyway. Well, there you have it. An honest review from a loyal and honest customer. Hope that it may help to improve the already seamless work flow SquareApp provides as well as to help a new comer decide whether this product is right for them!.Jmcgrath20Version: 5.52

I love Square Point Of Sale!We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it!.RozwitaVersion: 4.85

A BIG THANK TO YOUI just thought I would write this review, to let you know that you guys have been essential to my business. I have been with you for a very long time. I remember going into the Apple Store looking for a payment system. That was small not bulky because I traveled a lot I did shows all over the world And I remember when, this company was new hot on the press actually how I found out about you a merchant that was a customer for me and he told me I have these friends that just started this business. I’ll give you their website and that’s where my journey started with you. I have been with you exception, and I am a fixed energy and I will be with you forever. I was sitting here thinking, and I just felt that I really needed to tell you guys. You’ve grown in such a massive way you probably will never get this text but if it wasn’t for a friend of yours, that knew you guys were developing square. Never have known about you. I am so proud to know that I’ve been with you for this long. You are sensual to my business and I appreciate your growth. In your determination to help small businesses grow thank you again..Hey gorgeous youVersion: 6.67.1

AwesomeRunning a drywall and painting business . This app has been amazing . Never once , I repeat not one time have a had a payment issue and being able to accept Credit cards has changed the game . Not to mention my credit card payment clear the same day . I won’t lie , I seen reviews about people having issues getting their money but to be honest i feel it’s the competition paying for others to write bad reviews cause I’ve used this app for prob 3 years and never once had a single problem. The only issues I had was trying to log in on my tablet once and they reached right back out and got me in . 5 stars is not enough for how much this app has made me . For one I’ve got more work due to customers being able to pay with credit card .it looks super professional . If I had one single complaint it would be that I wish we could have the text we send customers when we invoice them show up under our number and not a 833 number. I always have to tell customers they will receive a text from 833 and that will be the invoice .! Which ain’t even that bad.NB DRYWALLVersion: 6.52.1

Signing Up, Easy as 1,2,3I started with another popular company, their requirement were three proofs of Identification which took two days for verification, once approved, took 3 days for payout. I tested the link to customer for payment, it showed the customer my full name and bank account number 🤯🤯🤯. I had to request access to their virtual terminal which I was denied because I did not have enough sales, I was told I could request it at a later date after I have more activity on the account. This was tooo much, I needed access NOW. So I did more research and found Clover and SquareUp, Clovers upfront fees were not in my budget so I tried SquareUp, oh my goodness, HAPPY, HAPPY, HAPPY what a BLESSING. I completed the signup, I was verified in minutes the virtual terminal is standard along with many other features. The main feature is I can use my iPhone for payment. Talk about a BLESSING!!! I am Tickled PINK with JOY!! Thank you SquareUp Thank you!!! Oh, almost forgot, I did a test purchase/payment of $1.00, the payout was the next day, I don’t really need to use the instant pay but if I need to it’s available!!!!!!.Fashion GurlVersion: 6.16.1

An excellent app and serviceTo begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers..Ranger152Version: 4.76

Holding my Monday for 90 days after they desactivate it for no reasonWe’re sorry to inform you that we’ve had to deactivate your account. Based on the information you provided about your business, we’re not able to support your business needs right now. You won’t be able to process payments with Square. Unfortunately, this decision is final. What will happen to my account balance? Any funds currently in your account balance will be held for a period of 90 days and released to you on April 16, 2023. They’ll be available in your bank account within 2 business days. Though each bank’s policies are different, funds are typically shown in your bank account 1 business day after they’ve been deposited. You’ll receive an email as soon as we’ve sent your funds to your bank. The release date and amount available for release are subject to change if you receive additional chargebacks after this notice. If you receive chargebacks on payments unrelated to these funds, there will be additional debits from your bank account..NIGHTMAR£Version: 6.8

Bad bad very bad worst customer service everI started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in court.DerrickmiaVersion: 5.41

Non-Existent Customer ServiceRecently signed up for Square and even ordered a Square card, only for my card to be suddenly removed and my account in a state of limbo due to a deactivation that I’ve received no notice for. When attempting to contact Square through multiple outlets such as phone/email (messaging was unavailable for my account), there was literally no way I could get in touch with a live agent regarding this issue. Everything is automated and you get no reply via email. Completely garbage service that I put in money for, and now I have no way of retrieving my funds from my account. Do not use until they actually put in a customer service team because clearly there isn’t one. This isn’t just a disgruntled user—I’ve again tried every method to get a response and in spite of this I have not received any communication whatsoever. - Edit: Recently received email communication from them after several weeks, and their customer service was great. Reverting to 4 stars because they seem to have redressed this issue..Davidh.wonVersion: 5.64

I love it!I have a small concession business and I was so surprised how many people come to sporting events without any cash in their pockets. I eventually got an iPhone and decided that I would try Square so that I could process credit cards. I am so blown away at how fast and easy it is to be able to take credit cards from my customers when they want to buy food from me. I think it also adds to my sales because some people would ordinarily not spend as much if they had to spend cash. One of the best things about it is it's affordability -no monthly fees and a very reasonable transaction charge. Set up was easy, the transactions run smoothly, and the day after my sales, I get an email telling me the amount of money that's been deposited into my account. What I DO want and am upset that square can’t deliver: the company name should be present on every printed generic report. I have 4 companies that I print daily sales reports for, and unless I write down the location, I’ll go nuts trying to figure it out later..BadGeorgieVersion: 5.69

Love my squareHad square now 3/4 yrs. now ! And love it !! Never any issues ! Way cheaper then the competitors out there and being payed right away help a lot !.Dirty Onion1Version: 4.76

AmazingSo easy to use!.Paul102385Version: 6.54.1

Good product but....It should be accepting debit cards for more than $100.00 I know we can’t tap or Apple Pay over $100.00 with the use of a debit card but the product should accept paiements over $100.00 by debit card by inserting the card in the slot like every other Paiement device. Witch would make this product perfect..Steph13a1cfVersion: 4.75

Device is not recognized by iPad or iPhoneI have been on the phone with Apple for almost an hour trying to get the square contactless reader to pair. Neither will recognize it. I have reinstalled the app on my iPad and iPhone, and nothing works. Until now, I have never had any problem with either the square or the app.. This is my busy season and I need my square!! Help! Thank you! Cheryl.InnerCrowsVersion: 5.22.3

Bravo !Mondou que les bénévoles sont sympathiques !! Bravo à toute l’équipe !!.Passe-montaVersion: 6.52.1

Square doubled my businessI love square, my business involves delivering manufactures products and I am old school so payment is due when I show up with the products. This has made life so easy for my customers and I have seen a doubling in sales since I started with square..LisaguignardVersion: 6.50

UpdateEvery other day there is update 👎.Yogi vdfVersion: 6.52.1

Why ask for permission?Great app, now that you can use the iPhone to tap/pay… but why are you still forcing permission for microphone when it’s no longer needed? Would be 5 star when you fix this!.TORealtorVersion: 6.52.1

Not workingThe card reader will not work. 😞.EvalabVersion: 6.52

AmazingSquare has helped our business grow and collect payments. The invoicing system via sms is absolutely fantastic. Working to implement QR code ordering..LanrefloVersion: 6.50

Nice and convenientOverall a good and convenient product for a small business (I’m sure they have upscaling for larger). But, if you process returns regularly be prepared for your customers to be annoyed and to answer questions frequently as they have the longest time to issue credits that I’ve ever seen. 2-7 business days and from my experience, it will be 7 days. With bad timing your customer will wait 11 days before the credit is processed out of Square and they how ever long it takes the receiving financial institution to process it ( listed as another 2-7 business days). In other words your client may wait 3 weeks (20 days) for their credit..C00lit96Version: 6.50

Nice appVery good app, so helpful for my business.Riko971Version: 6.50

SquareSquare is an amazing app. It has changed the way we, as small business owners, are able to do business. The technology is excellent and the support is also wonderful. You can actually talk to someone when you run into issues! Can’t say enough good things..Mr.Music-LoverVersion: 6.50

It’s aightAs per my previous remark It’s aight 💣.BdabskibrittneyVersion: 6.49.2

2 year vendor reviewSquare is the best ever!!!.VietjrVersion: 6.49.1

A must for small businessSimply said square makes you more sales because your customers have more payment options. If you’re thinking about it just do it..DyeproVersion: 6.48

Grate systemSquare has make my life much easier, with the commodity to carry it on my phone , access to my money in the spot thank you !.RecklesspVersion: 6.47.1

Love square it’s a must have for businessJust as I mentioned I love it, it’s so easy to use and so helpful to have for your business, and you can split the income, business income and taxes plus can do payrolls as well! Like it’s the best! You can also get a business card for only business expenses and it transfers your income to you right away and it’s so nice to have!.LittleMsRunaVersion: 6.45.1

Been Having Many weird IssuesI love Square and am quite loyal to the brand as they expand features, but recently I’ve had issues constantly with connectivity, and general functions. I often have to connect my square stand’s reader via Bluetooth because it won’t connect wired in. Yesterday, I had a transaction with a gift card, and the remaining balance was to be paid via a debit card but the card option was greyed out. I had to cancel the transaction, split a payment, and charge the debit card first(m, and then use the gift card. I had just updated the app that morning or night before. Debit cards don’t tap VERY often and customers have to insert their card and use their pin on screen. Every time the tap doesn’t respond, I see that the card is a debit. It feels intentional. I’m assuming an insert costs us business owners more for transaction fees than just tapping. Despite the site saying I can use my zebra barcode printer, I haven’t been able to and that’s also frustrating with this app. Aaaaand we don’t have the full options of adding an item, like vendors, and stock tracking functions (and of course printing barcodes) And I’d love to be able to put in a custom amount and then later add what it was properly with a vendor, category, and cost. Or be able to use an e-gift card immediately after selling one but we can’t even see the gift card number anywhere. Aaaand have the option for exchanges for gift receipts because if you refund, you can’t recharge the original purchaser so the only option is a gift card, and an e-gift card is best (so again, we need to see the card info on our end) because the customer requires immediate access to email in order to do an exchange. Aaanad that’s my full review for now 😅.The Mini MakerspaceVersion: 6.46

Stopped workingI love this app. It decided to stop working on my iPad though, it never needed microphone access and now it does and it won’t work even with the stand and reader, pretty choked.Dustin SidoroffVersion: 6.46

I accept tap nowWith this app supporting using an iPhone as a terminal, it’s an awesome tool in the pocket..LumalayVersion: 6.44.2

Just easyAfter being with a traditional bank terminal for 8 years, I have to much regret for not choosing square from day 1..Gen31987Version: 6.44.1

AwesomeI downloaded this app because I wanted to start a snack business at school and im very surprised how easy the app is..BxkxkdlndndVersion: 6.44.1

Game Changer!While this option has been around for awhile, I’m a new user. It’s completely changed how we do business and it all been positive. Everything that square offers brings a new level of service to our customers..Smokey McSmokersonVersion: 6.42.1

User friendlyTell them to make a browser shortcut on the phone desktop for repeat customers.GuccicorkumVersion: 6.44.1

Stop fixing what's not brokenBefore I was able to manage my items remotely from my phone. Now I just get a basic list which doesn't include all of my modifiers and none of my custom attributes. I have to have my laptop or chomebook nearby just to edit or add items. It's been a struggle and we've been with square since we opened our shop..Fishtire76Version: 6.43

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.9

Square Point of Sale (POS) Negative Reviews

Withholding my money for 90 days without explanationI know many people that use square and like it my experience wasn’t so good I got everything all set up no problem, took my first payment than after that I couldn’t transfer my money. I received a notification saying that I had more setup that needed to be done so I went through the 11 step set up questions/ info that they asked for shortly after that I received an email said that my setup was submitted successfully and it would take 2 days to review. 4 hours later (on a Sunday) I received an email saying that my account was deactivated with no explanation why, so I called them the next day to try to figure out why and all they could tell me is they couldn’t support my business. I did some research to see if anyone else had this issue and apparently it fairly common. So I called again the next day to try to get it figured out and get my money that they are holding and got the run around I ended up talking with someone in account services and she couldn’t tell my why it was deactivated, they only thing she would say is I could refund the payment and ask for a check from the customer (who requested payment by credit card) she repeated herself 4 times and than hung up the phone on me while I was asking her a question. I would recommend that NOBODY use square due to this customer service or lack of service now I have to wait 90 days to get paid when I was depending on this money to continue doing business.Colt-RVersion: 5.88

DeactivatedI am a young adult with kids. Bought a coffee concessions stand. I’ve been so excited to start a career for myself and my family. As most know starting out a business is a huge financial burden. My account was flagged and I’m confused why. I just will be selling coffee. I haven’t even sold anything at all though because we don't open until June 1st. I can’t even get ahold of a real person to try and get this fixed. Its been days and I got nothing. I had transferred $500 into the account of my own money to have my coffee roaster use that account when we buy our first batch. Now I can’t get that money back and I need it to purchase my goods. This is very frustrating. Im hoping they can get this fixed soon enough because we have a business to open and I already spent a large amount of our funds on the square equipment. I had so many people recommending square. If this isn’t fixed in a timely matter or at all I will 100% be recommending businesses not to use square. This can be a huge customer base considering most our business will be done at vender markets. Edit: I have talked with your social media account and go zero feedback. All I asked was what I could do to solve the problem. The only answer I got was “this decision is final!” I assure you I have done nothing wrong to provoke this issue. I will happily take my business to clover and recommend them to anyone and everyone! You guys are the only fraud there is..Nickname number1Version: 6.17

Horrible Customer ServiceI love love love the square app it’s easy to create invoices. The customers can see all the charges and details and pay easily as well. However, their computer system has locked my account twice now to check information for fraud. This would be a good feature except both times they have locked it on a weekend day and they won’t even discuss it with you until Mon-Fri and then you gotta wait another 48hrs for them to review the details. I travel for work transporting across the whole US. All of my customer payments are in my square account that’s how I fund my gas to drive to the next customer and eat etc. they locked my account and stranded me over 1,000 miles from home with another persons pet that I was transporting for 4 days. For 4 days I was stuck in a travel stop parking lot eating chips and listening to a Whitney pet because they were miserable and ready to get home. The customer luckily was understanding but that could have gotten me a horrible review cost me my reputation and or my business all together. After the first time I figured it wouldn’t happen again because I started making better invoices with extra customer information and guess what it’s Saturday I’m stuck in Ohio because I can’t get gas to make it down to Texas to get my next pick up…I message support and they won’t help tell me I gotta wait till Monday!!! Uh are you freaking serious…..4FukS8kVersion: 5.89

STOPStop using square immediately! They have changed their terms, and now a small business like mines is brought to its knees, because they flagged me as potential fraud, I am not fraud I am a plumber, I did a job for a regular client of 3 years, have been using square for years, without issue... Not today, The client paid as usual with the same card they have used for years, but square said it was fraud, are now holding my money and have gone into my actual bank account and removed the funds from the last payments from this card, draining my account completely and putting it into overdraft....WHY? Oh wait there is no customer service to answer that, hours and hours of phone calls to another country have netted me nothing, now they refuse to give me my first payment that started this, and have taken back the last payments made with that card, I talked to my client, they called their card services, and they said no problem on their end, and also no refund on their end. So square now has several thousand of my dollars, some of which they actually stole from me, and wont return...I dont even know what to do, And I have no idea how to get my money back, I cant even go do work because I have no money to put gas in service truck..they took it all... This is what happens when computers take over... You cant reason with a computer.. Now im broke.. And NOT a Fraud...IDSwasher74Version: 5.88.1

Could be good could be badI used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating!.John h6212Version: 5.21.1

My Money On Hold For 90 Days For No Reason !I got everything all set up no problem, took my first payment than after that I couldn't transfer my money. I received a notification saying that I had more setup that needed to be done so I went through the 11 step set up questions/ info that they asked for shortly after that I received an email said that my setup was submitted successfully and it would take 2 days to review. 4 hours later (on a Sunday) I received an email saying that my account was deactivated with no explanation why, so I called them the next day to try to figure out why and all they could tell me is they couldn't support my business. I did some research to see if anyone else had this issue and apparently it fairly common. So I called again the next day to try to get it figured out and get my money that they are holding and got the run around I ended up talking with someone in account services and she couldn't tell my why it was deactivated, they only thing she would say is I could refund the payment and ask for a check from the customer or cash. I would recommend that NOBODY use square due to this customer service or lack of service now I have to wait 90 days to get paid when I was depending on this money to continue doing my business. Please Don’t use unless you don’t mind Waiting 3 months 👎.John Lopez 1Version: 6.32

Just another greedy companyI’ve used square for a little over 2 years and have loved it! I told everyone about it, suggested it to everyone I knew opening small businesses. It really seemed like a “for the small guys” sort of company. That is until I got my husband to sign up and they claimed they randomly selected him for a review and held his money for his first job. The chat support was rude about it but he figured he’d wait it out. That was until the next day he got a “we need more information from you” notification claiming they needed a bunch of information, some of which didn’t even apply to his business. He called support who was extremely rude and disrespectful, raised their voice at him, talked over him and hung up on him. I was sitting next to my husband the entire time and he didn’t raise his voice or get rude with them once. So why was customer support so disrespectful? Now I’ve decided to shut my account down and he his but neither of us are able to 🤦🏻‍♀️ Edited to respond: My husband and I have both spoken to multiple customer service reps all equally as frustrating, but we both managed to deactivate our accounts. Complaints were addressed and we were told they’d be submitted but we’ve already moved on to a competitor who was more than happy to have us and mentioned they see a lot of your unhappy customers.MomdoingmomthingsVersion: 6.22

Horrible experienceI have a baseball team I run and we wanted a way to process credit cards. We advertise for our sponsors and had a business want to use a corporate card. I sent in all kinds of verification information, got confirmation and then put through our first order with one of our major sponsors. I then get an email that the account is deactivated, Square took 3.5% and the only service we received was deactivating the account and froze the rest of our funds. In the meantime I’ve invested money to create banners and advertising so I’m out that money on top of creating a bad experience for our sponsor as well. Then I call an 800 number that puts you in a loop…. Press 1…does nothing, etc. You can’t actually talk to someone. So as of now Square has our sponsorship money, charged a fee to deactivate my account, cost me hundreds more in advertising cost now we’re out of pocket for and ruined our relationship with our sponsor. If they were to look me up on the drivers license I sent in or on broker check they would find I’m a Compliance Manager for a major bank in one of the heaviest regulated industries in the world. Now they have my personal information, bank account (which they already tested) and money that was to be used for our team that was taken from a business and this will impact a lot of players..Coach AlouVersion: 6.14.1

Worse Company I’ve Ever Came AcrossAt first, I was really starting to get excited about working with different companies to create a seamless process for both me and my customers. The ability to have multiple payment options and payment resources was awesome. However, since I’ve signed up I’ve been running into nothing but issues with Square. I have literally done nothing wrong at all! I have an official registered business with a business tax ID. I created an invoice for a service I provided to my guest and square is holding my funds after I’ve given literally everything they’ve asked me for. Without any explanation they’re holding my funds, suspended my account then deactivated after I’ve done everything they asked me to do. I’ve emailed numerous of times with no response and I called and the rep literally stated he doesn’t know why they deactivated my account what kind of professional business are you running Square? I trusted you guys with no only my personal and business information but as a platform to collect my funds for me and this is how you treat your customers? This is unheard of! Someone should be able to explain what’s going on and steps on how to resolve the problem if something else is required of me. Having your rep tell me idk and not receiving email responses back is not going to work!.Danielle DsVersion: 5.75

App Update Causing Issues, Features Still LackingNewest update has some nice features, but it is causing some issues. The first issue I’m coming across is that I am unable to add inventory to a new item I created. Keeps giving me an error and says to check my network connection, however, I am connected to our network so this should not be an issue. Item exists on our iPad (where I created it), but does not show up on our Square register, nor does it show up online. I also see that I no longer have the option to create a separate checkout link on an item. Please work through and address bugs / issues. In addition, one thing we would love to see is to be able to set a pricing structure on a single item. For example, if a customer purchases/orders Qty 1 of an item, they receive it at “X” price, but if they purchase Qty 12 or more, they get a price break and receive the item at “Y” price. Giving this review 2 stars due to bugs that need to be fixed, and due to features recently implemented that should have been implemented long ago. Also due to features that are not yet implemented that should be. This app is good overall, but lacking in features that allow for versatility in order to improve efficiency for businesses..Nicole_0011Version: 5.72

WORST CUSTOMER SERVICEMy account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE.MeggggggggaaaaannnVersion: 4.78.2

Took my money!I’ve been using Square for seven years, never had a problem with anything. I had a fraudulent charge attempted on my card after putting seven dollars worth of gas in my motorcycle, A scammer tried to draw 300 and square stopped it. I actually talked to a human, and they said they’d send me another card. The representative said they were putting a block on my account so I couldn’t lose any money, but that means you can’t contact the company either, if they block you on your card, that blocks you from corresponding with them as well. They wound up sending me three new cards and a new card to the criminal who tried to steal my money. Now, they have $500 of my money they’re holding and will not let me transfer it to my bank, nor will they let me use Apple Pay or speak with anyone. Worst customer service anywhere! Going on two weeks now and I need my money, $500 is a lot of money for a small business, do not get square for payments! Go anywhere but don’t go here, they will leave you stranded like they have me. Update; tried to use Apple Pay today thinking I could get some of my money, declined my $35 purchase and two minutes later there was a $100 fraudulent purchase attempted. I have no idea what’s going on with this company, but it’s definitely not reputable..Doug CanneyVersion: 5.67

OptometristI have been on Square for seven years. They are pretty efficient about depositing the funds daily into your account. One thing I absolutely hate is they have no US base customer service. Occasionally, if someone disputes a charge Square automatically takes the funds back without even giving you a chance to dispute the problem. Then it can take over three months for them to make a decision and possibly put the funds back into your account. This recently happened to me. After 3 months of waiting square said that the funds never should’ve been taken out of my account and that they were going to put them back into my bank account. They said it may take up to two business days to process. It has been over three days and they still have not deposited the funds into my account. After being on the phone and on hold for over an hour and a half talking to representatives in Guatemala with broken English, I got nowhere. They kept seeing they needed to talk to someone higher up. this led nowhere except for except for being hung up on. Square customer service is absolutely horrific. The mere fact that they outsource all of their customer service demonstrates they care nothing about their customers. They are putting profits over customer service..20/20DocVersion: 6.40.1

Fix itSo I read some reviews and looks like other people are having similar issues. I’ve used square before and I liked it so I started using square for a small side business with my Etsy so I could do in person orders and transactions. The first time I went to identify myself and my bank information I double checked it all and it told me I wasn’t able to be identified. I emailed them and didn’t hear anything back. I looked online and they gave me a bot/automated responses to talk to and then when I got a real person they copied and pasted exactly what I had already read online and told them I couldn’t do. And after an hour of waiting on slow responses they finally told me “Your last application to accept cards was not approved, square offers a limited number of application attempts this decisions is final. I know this is disappointing I wish there was something I could do.” I asked them since they didn’t have the ability could they connect me with someone who does and I never got a response. I applied 1 time, I put everything in correctly, and I asked them why it wasn’t approved and pretty much told me “I don’t know I can’t do anything.” I use square at another job and I love it, was super easy to set up and use and sign in on, but I can’t make my own account?.Ktcg01Version: 5.86

Beware Holds for 90 daysI got Square to be able to take credit cards where my Etsy shop couldn’t help me in making sales. I had a sale over $1,000 and they held my money (I was told for a period no less than 90 days) and they closed my account for no reason. I had submitted all the information about my sale and they said they could not support my store even though I had never had a problem before. I tried to contact costumer service to talk to someone to just get answers and the customer service is nonexistent. I called the number and was pretty much told to go f myself the lack of care they put into their customer service. Not even an explanation. I do these things all the time with Etsy, what was the problem doing it when Etsy is integrated with square? Not only did this screw up my sale, but now they have made my bank account negative by withdrawing money they have no right to take from me. They cancelled my account and the customer wanted their money back and I couldn’t even issue a refund so the customer did a chargeback with their bank. That’s not my fault at all but I’m being punished by square for bad company practices. I do not recommend square to anyone, especially if they are going to eventually have sales more than $1,000..Kyana567Version: 5.67

Quick and Easy but...This app is great for transactions and selecting your products, but it lacks a few things. 1. The customer list is not available if you are not connected to the internet. You can still take payments but it records them as payment by “Square Customer” and does not attach their payment to the customer information. This is a problem when you import your transactions into another program like quickbooks. 2. When you download transactions to quickbooks the product information does not come through, only the category information. 3. It does not automatically reconnect to my iPhone personal hotspot when I use that as my internet connection. I have to go into settings and turn off WiFi and turn it back on several times. If they would just put the customer list on the device like they do the product list, it would be much better. Seems like a simple fix but for whatever reason they have not done it even though suggested many months ago. 4. There are also no normal transaction numbers. Instead of a regular number for each transaction it gives a long string is letters and numbers mixed with capital and lower case letters. A normal consecutive numbering system would be much nicer for accounting and for the customer..ShaggyfaceVersion: 5.35.1

“Ghost “PaymentsI have a customer that pay with debit card I got the payment the app was giving me a confirmation of the customer payment….. 2weeks later customer come back to pay “again” because he noticed that the payment was not reflected in his bank account. I check in my system and there was no payment found for this customer. Even in my bank account it doesn’t appear. I never NEVER check to confirm that all the payments are really in my bank. I been using square for 7 years and I don’t know that this can happen. Also I made invoices from month before the appointment (I got deposits) for the customers and at the time that customer come to pay I don’t see the invoice payment reflected in the transactions area. Also this can be inconvenient if I want to track ALL the payments received in the day. (Even the invoice is made it a month before, customer come at the appointment, and pay today the payment is not reflected in my payments received today). Please be careful with this app and track writing all the transactions. Customer service they don’t have idea in how to help me with this problems. I’m using the iPhone 12 Pro Max. Just for reference..Ms. IvetteVersion: 5.83

Small BusinessAt first I loved square my first transaction was great. Then the second. Then I decided hey I wanna do an instant transfer which almost all businesses and payment places allow. EXCEPT SQUARE!! If you don’t get 50-70 transactions you only have 1-2 business day transfers which takes forever sometimes even longer than that. You guys should really think about lowering that because not everybody is going to make that that quick. And I’m stuck using them cause the website I use is connected to them. It’s so frustrating like I’m a small business, just starting out I’m not making 50-70 transactions anytime soon. DO THEY LET YOU KNOW ANYWHERE?? Nope i had to contact support just to find out... no warnings nothing. Not even on they help page. So now I have to wait even though I NEED those funds. And I cant do anything about it. That’s horrible... atleast lower it to 10 transactions. 50-70 is insanely high for someone just starting out... we need those funds to help with our business and pay for shipping... hence why the customer pays for shipping. But if I cant access the funds for shipping how the heck am I suppose to pay for it. Make my customer wait 3 days for y’all to send me MY money. Ridiculous ... as soon as I do make enough Im switching to someone else for sure..Dalley52Version: 5.54

Where is my money???Square deactivated and reviewed my accountant multiple times without telling me and moved large amounts of money without notifying me and withheld money. I have to wait 90 days to get money that was supposed to be in my account over a month ago. I don’t know why square is clamping down so hard on small businesses but they’re really hurting a lot of small businesses and bringing them to their knees. They’re overly harsh when looking over a business and even though I provided all the information I could and I have a legitimate business with legitimate places they can find it they still banned my account and my money is still missing. My money was even missing before they had banned my account and they never told me where my money was or where it was going to go or when my account was under review and they reviewed it multiple times multiple days in a row .and I don’t recommend this for anyone with a small business. They have higher fee rates than other payment methods and they withhold your money for a lot longer. I don’t recommend this. The customer service is also not great they have a long wait time and they don’t really do anything to help you. Please don’t get square it’s not worth it..BruuuvvvVersion: 5.89

Worst customer service, glitchy appGo with PayPal instead. They may have a higher processing fee, but it’s worth it over Square’s nightmare of an experience. I wanted to use this for selling at a craft fair but could not get the card reader to accept card payments in the app (kept getting a glitch where a window would pop up asking me to order more hardware even though I had the hardware already). I emailed square, Facebook messaged them, and tried calling them. I also tried posting in the community message system but there was a glitch there too that didn’t allow you to ask questions. Go to their Wikipedia page, you’ll see that their phone system is fully automated (no live help). When dealing with people’s money, you should not make customer service so stressful and impossible to access. I can’t believe this company is so successful with how awful my experience was with them. If you don’t believe me, get your free card reader with square and PayPal and see which is easier to set up. No reason to only try Square and wait forever for it to fail. Update: their response to me on this public review is a lie. I did try contacting them. Eventually I got a generic response that my account was blocked by them. That’s it, no ability to contest it..WecfaVersion: 5.51

Withholding Money, No Access to Customer SupportAfter 2+yrs of business they randomly started withholding all of my money claiming I need to verify my identity. No notification, I just realized my bank account was not receiving my money. After digging through my square account, I finally realized Square was a withholding money because they wanted me to “verify” my account. After submitting the information they requested I waited another week. They then sent me a notification requesting more information, including access to my bank account to “verify” my balance and transaction history. I then submitted the information and was told I had to wait until it was reviewed and approved. I then tried calling customer support after I submitted the information. I went through several different prompt menus with no access to a representative until I repeatedly pushed zero. Once I finally spoke with a representative they just told me my account was under review. Why did you let me proceed with processing transactions for my customers only to withhold the transaction and not releasing it to my bank account? It has been several weeks since I processed these transactions, will you be paying me interest?.RC2283Version: 6.41.3

Never workedWhen I signed up for square the first thing it said to me was that i wouldn’t be able to accept payments? Which is the whole point of the app so why would this even be a thing? I tried everything on my own trying to figure why and how to fix this. I tried fixing my information thinking that i might have something in wrong. i thought that it might be my card swiper but when i logged in on another phone and tired there’s it was still the same problem. So finally i figure out how to contact square and talk to someone on the phone. The lady was so rude and couldn’t help me at all. I told her that I’d tried multiple times to edit my account information and she told me that since i had done that square won’t be able to fix the problem. To confirm i said so i won’t be able to ever use square and accept payments and she said that’s correct. I asked her if she could tell me why, or what i did that made my account do this and she couldn’t give me any explanation at all. When i got an email asking how my phone call was i told them this exact situation and said yes when it asked for a follow up call from someone else. It’s been three days and still no call. I won’t be using square ever again even if i could 🤣.JadaaaaabaddddaaaAaaVersion: 4.95

DeactivatedI’m a wedding photographer and I usually do all my payments through Venmo, PayPal, Google pay, or Apple Pay for the past 2 years. But 2 weeks ago I got to different clients that wanted to pay with their cards so I decided to make a square account and have them pay through that! It was super easy to set up and with in minutes I was able to have the customers pay through the square app via link I sent them! They both paid me and the total ended up being 1350 and I tried transferring it out after a few days but they deactivated my account and put a hold on my money for 90 days!!!!!!! I tried giving them all the information they needed to verify I am a real photographer but instead of trying to figure things out with me and see what’s going on they just send an email so your account is deactivated and this final and toWait 90 days for your money or refund it back it to the people you charged. This company is frustrating, you say you are great for small business but when I try using it for my small business you decide super quick that it’s “fraudulent” because I got paid by my clients???? I highly suggest using Venmo, Google pay, etc.. over this trash company..Brackston dutsonVersion: 5.64

Worse payment app DONT GET ITI applied for the square app and they said successful didn’t ask for any other verification but when a client sent two payments they would not let me transfer it to my account but they did charge the client..... they wanted all kinds of verification before I could deposit it into my account and when I went through with the process there system wasn’t saving my information.... so I tried to refun the client and before I clicked refund it said it would be refunded in one business day..... it’s been three business days and the client did not receive their money so I called square and now they are saying 7/14 business days.... not only that but they took out money from my bank account which was the first payment the client made but they never let the money go into my account.... THEY TOOK MONEY OUT OF MY ACCOUNT REAL FAST BUT WILL NOT REFUND THE CLIENT REAL FAST AND THE MONEY THEY TOOK OUT OF MY ACCOUNT NEVER WENT INTO MY ACCOUNT BECAUSE THEY WANTED MORE VERIFICATION BUT THERE SYSTEM WOULD NOT SAVE THE INFORMATION DO NOT USE THIS APP.... GET PAYPAL THEY WORK MICH FASTER PAYMENTS GO THROUGH INSTANT AND SO DOES REFUNDS AND THEY DONT WAIT FOR YOIU TO RECEIVE A PAYMENT AND THEN HOLD IT AND TAKE MONEY OUT OF YOUR ACCOUNT PAYPAL IS MUCH BETTER.... SQUARE AMD CASH APP IS HORRIBLE THEY WILL TAKE YOUR MONEY AND THIER CUSTOMER SERVICE IS HORRIBLE!!!!! Don’t get it !.Angie marksVersion: 5.27

Square Does not give back your moneyWe have dealt with Square now for about 5 years have had multiple good reviews but square decided to shut our account down and hold our $2000 of our money captive for somebody hacking our account and getting a card that we never knew nothing about we have never done or asked for they held money for 90 days very hard to communicate with anybody never calls back or emails they can’t remember that you called and spoke to another representative they tell you that you’ll get your money back in just two days and it goes on for 90 days right hand does not know what the left hand is doing at square too many people working from home. I will never recommend Square to anybody they do not care about their customers all they can do have you talk to people that speak foreign language that you cannot understand and we deal with all kinds of nationalities in our business again I will never use Square nor recommend them to anybody you’re much better off finding a company that processes your payments that will not hold your money and not give it back to you there are several companies out there that do what they do. Tuff Truck Towing.Dtruck63Version: 5.73

Fine... until something goes wrongThen you’re on your own. It’s actually impossible to get support fixing an issue at this time. There is no number or email address, or contact information of any kind available. You are asked to look through the FAQs and support threads. If what you need is not there, you “contact support,” which takes you through a process to “open a case,” after which someone will email you. The first page of this process, which asks for your location, has been broken for several weeks. There is no option on the screen for answering the question, so you’re unable to move on. I’ve been receiving an error message at login ever since I switched phones, so I am unable to get into the app at all. Meanwhile apologizing to all my clients for not being able to take cards currently. So I search through my old email records to find when I had successfully talked to Support once before, and send a message to that address explaining my situation, giving all the required details, asking for help. Their response is “you’ll have to open a new case.” Okay. I reply that the Paige for opening a case is broken. Over a week later, no reply. I can’t even believe how ridiculous this is..Royal Coffee MugVersion: 4.98

I don’t trust it with my money anymoreI have processed $2,400 with square. 4 separate transactions. Absolutely legitimate address of clients contact info and everything they ask for on the invoices. Each and EVERY SINGLE time I get paid they will not allow me to transfer MY money because they are doing a “periodic” review of my account. Customer service is a huge waste of time for a company that co tractors and business who work Mon-Sun rely on they’re hours are too limited. Chatting with them is also pointless as you will be essentially spammed with automated messages and it makes almost no sense for you to put in the time and effort to submit a well said and important question. At the moment for the 4th time I am seeing the money in my square balance unable to transfer and ya e been given the same automated response that I’ve received the last 3 times. I just don’t trust square and will discontinue using it. Hard earned money hat they keep for as long as they want with no reason as if they play important some part of your hard work and negotiations. It makes me so frustrated. Going to go back to accepting checks. Takes 1 day and it’s a smooth transaction. I recommend you using a different company..5tanialBVersion: 5.38

Square will hold your customers funds hostageI have had the absolute worst experience with square. I started using them for estimates and invoicing for my roofing company. Every single payment I have received has been held for several days. The last payment I received was for over $7k. They sent me an email saying they think it was a fraudulent charge and that I need to refund my customer to avoid a dispute. Needing to pay my guys and get those funds secured I refunded the customer so I could just go pick up a check. Square then tells me they are now placing a 2-7 day hold on the funds. Day 7 arrives and no funds have been refunded. I call customer support at they’re difficult to find 1800 number and eventually speak with a guy named “Tri”. I explained what’s going on and how this is all affecting my business and employees and he was as rude and disrespectful as could be. He tells me they now have 14 days to refund. I ask for a supervisor and he tells me there isn’t one then proceeds to hang up the phone on me saying my call wasn’t productive…. Do not trust square with your business funds they will only hinder you and leave you with no means of getting issues corrected.Don’t use squareVersion: 6.19.2

BE AWARE!!!I decided to try to use this company for my well established business. My daughter use to use it for her small business. She didn’t have any money in her bank account yet, it was a new business. I have my business for over 25 years, never had have any problems with any merchants I use. I signed up for square, and they told me I need submit some documentation and they get back to me in two days. At the same time they were very happy to let through two of my transactions (about $1000). After two days I received the email, that they deactivated my account, not able to support my business and they will hold my money for 3 (THREE) month, without further explanation. When I tried to call them (which wasn’t easy, they do everything that you are not able to talk to live person), THREE!!!! Representatives told me that “unfortunately they can’t provide me any information” and when I asked to talk to supervisor, they hang up on me. What rights this company has to let the transactions through before approving me and then holding my money for three months?????? Maybe attorney general office will help me to get an answer to this question..IamgiaVersion: 6.0

Small business ownerJust started using this and my account was quickly deactivated for no reason. I’m upset because I’m a legitimate business, been in business since 1996, but I’m new to accepting credit card payments. First time I used it no problem. Next time there was an issue with the customers card. I swiped it multiple times with differing amounts because the customer didn’t know the monthly limit had been exceeded. Went through the process of sending all my personal information and bank records to have my account verified only to be informed by your “team” that my account was deactivated because of suspicious activity. I resent being accused of fraud and infuriated at your terms of service which even tho I proved I was legitimate any excuse works to deactivate my account. It’s cool I’ll continue growing without your services. Will not recommend square to anyone. By the way real fraudsters are still defrauding people probably using your app. So you know where you can stick your app and your decision to deactivate my account. Also I want all my information deleted from y’all files as well. Good day.ImAwesomelyEpicalVersion: 6.55

DevastatingThis company’s services will never get a penny from me ever again! When a company or individual takes a payment from someone else square gets their cut (cost of doing business). But when that clients customer wants to screw you over square not only makes YOU pay that fee back, that burden relies on you to provide proof that the transaction was in fact legit, you are guilty until proven innocent. EVEN IF THEY HAVE A SIGNATURE FROM THAT PERSON IT WILL NOT PROTECT YOU AND THEY WILL NOT FIGHT FOR YOU. The dispute platform does not let you upload photos or pictures like they ask you to and if you don’t get it done within the few days they ask you to YOU ARE SCREWED. And to top it off square makes YOU pay their fee back as well so not only does the original client screw over the company but square keeps their fee and makes you pay it back as well. No wonder they don’t care to put any effort into fighting your case, they get paid either way! DO NO NOT USE THIS SERVICE! If you do anyway you’ve been warned. I’m sure there will be more effort put into this negative review then there was trying to fight for money that I worked my tail off for and was taken advantage of by my client..Rjs houseVersion: 5.45.2

Terrible to do business with. They don’t protect you from scammersI’ve been a customer of square for my small business for years and usually disputes go in my favor wingmen customers try to pull a fast one and dispute transactions just because they feel like it even when they are satisfied with the product. The most recent transaction was over $400 and it was taken from me because the customer said that they had no knowledge of the payment even though they did. I work really hard on servicing my customers and I deserve conversation for that. Square refused to help me and their bank decided to side with the customer even though the customer is wrong and I had tons of proof that the customer received the product and picked up the product even photos of the product that was given to them. Square failed to protect me and for that I will be no longer working with square because they are loosing me money and not trying to help with this. I’m so disappointed in them and would never recommend them to anyone. All they do is take money and don’t help you keep the money you rightfully earned..CeCeWinVersion: 6.50

They Allowed Fraudulent Customer To Take Me Merchandise & MoneyWatch out for certain transactions someone in Africa bought my merchandise even signed for the delivery filed a claim with their bank and square gave this person and refund even after I provided all proof that they authorized the order even signed for the package. They claimed there was nothing they could do because the frauders bank sided with them despite the countless documents of proof I had. Once square takes money out your account u cannot even dispute it with your bank because of a contact they have where they have the right to take any amount of money out of your account fraud or not proof or not. I find it disgusting that they allow any fraudulent person to order your products file a claim then not only get your products but also make u repay them so u basically loose out twice and square won’t help u at all their only answer was seek legal help??? How do u take a person in a completely different country to court?? These things need to changed immediately people shouldn’t be able to scam u out of money and merchandise and u have proof and square sits back and does nothing❗️.Nubian0789Version: 5.29

DO NOT USE!!!!!I have put through a total of four small transactions over 3 days. Each one was on hold for at least a day and they suspended all transactions after the third and fourth transaction for no reason whatsoever. Sent me an email to attach years of information on a brand new business, which obviously doesn’t even exist yet. The email also said that if you need immediate access to the held funds to issue a refund and collect another form of payment, which is a LIE!!!!! Right after I did that, I received an email stating it takes 2-10 business days to post back to the customer (over a holiday weekend!!!!!😡😡😡😡😡). I cannot collect anymore money until they receive their money back and now I am unable to pay my rent and have irate customers, which I am going to permanently lose!!!!!! This service is HORRIBLE!!!!!! I didn’t mind the fees for what I thought would be a convenience for myself and my customers, but this has been nothing but a total nightmare!!!!! CALL THE BANKS, AUTHORIZE RELEASE OF THE FUNDS AND GIVE THE MONEY BACK NOW!!!!!!!! oh, and don’t bother with the “we understand this is frustrating” BS!!! It’s INSULTING..FroggydeanyVersion: 5.42

Frustrating serviceI dislike how unclear the app was, as a first time user. I take large transactions as a contractor, usually by check, however a client preferred paying by card, so I tried Square for the first time. I didn’t realize I needed to calculate and add the fees, so I issued a refund and took payment again. I didn’t realize I’d be charged for both transactions (that’s my mistake, entirely). I called for clarity and spent the next hour trying to get a human to answer my question about processing fees. After being told I’m not charged processing fees after issuing a refund (I think the woman helping me was having a difficult time understanding what I was trying to say), I was belittled and at a point even laughed at as she explained Square takes money, but the transaction is refunded… it seemed we strayed from my question and I was initially rather open to whatever the policy was, however after our conversation I’m not using Square again. I’d rather pay more for virtually any other service and not be spoken down to whilst seeking clarity. It is absolutely not worth using this app or this company’s services..Zephyr 360Version: 6.44.2

Square doesn’t support contractorsI had my account suspended in the middle of the night. I was frantic as a small business owner with contract workers who expected there earned pay the next day. After I spend an hour and a half gathering and sending in the documents requested 2 mins later my account is deactivated, and when I try to reach support no one available, no live chat, no response from emails, no call center after hours. Yet they can review all my bank records and legal documents in 2 minutes but can’t answer a phone. They are incredibly expensive and had no problem taking my fees. Yet they can’t take the time to review my invoices, bank statements and home depot receipts that in fact show I’m a contractor/painter. So I have to contact the property management groups I work for and cancel all my invoices, refund payments and apologize because I was stupid enough to use this app. Please don’t make my mistake, this has caused considerable damage to my business and reputation. If you’re a small business these people are not to be trusted, they can and will cripple your business. DO NOT USE THIS APP!!!!!!.JermarizaVersion: 6.1

Absolutely the worst for small businessWould you like your money at the end of the day? Maybe week? Well don’t expect that from this company. My first 4 days they help for review numerous deposits said they were flagged because they weren’t the normal payment I usually receive. I had only received 4 payments at that point! What are you comparing them to I asked they said the payments I received. So out of 4, 3 held and I still hadn’t received any money after 4 days so I decided to refund money to clients and guess what the clients haven’t received money in 8 days still days pending on my account to which the company square claim it doesn’t . I wish I could put screen shots on here!!!! Please please if you are a company depending on receiving your money in a timely no stress fashion this is in no way going to help you. You will be like me out 1000+ dollars and being told just wait…. Be careful that’s all I can say. Square I promise I will continue to warn people of your horrible customer service and the fact that you hold peoples money for whatever reason and cause much harm to small business.Small business bewareVersion: 6.18

App keeps crashingApp crashes after every transaction. Updated iPad now crashes for no good reason.Evantium7Version: 4.76

TapNo so happy ,I already have a dock to accept Visa cards,etc.Needs to accept debit over $100..Headsup420Version: 4.74.1

Zero Respect for PrivacyI do not use point of sale hardware from Square - I do however have an online Square store. While this app works great to keep an eye on online store transactions and receive notifications, the app will not allow you to access ANY features without: Bluetooth, Location, Local Network, and Microphone access permissions. I understand those permissions are required to interact with square hardware, as an online store — we don’t use square hardware. Guess we’ll have to stick to email notifications..TheAppReviewer2282Version: 6.40.1

Cant useUnable to use, when trying to create a account it tells you to update the app. App was just installed so it most currant version..Lovin14Version: 5.61

Utterly UnusableI was redirected to this joke from my equally useless Weebly app. Not only does the app have no editing tools for my website, my website doesn’t even show up anywhere in the app. I found it once after digging through four layers of menus … then the app crashed and I never saw that option again. Congrats Square! You took a quality website builder like Weebly and made the entire mobile service completely unusable. Well done!.Hannibal054Version: 6.56

Beware: Square’s Account Holds and Poor Support Could Disrupt & Kill Your BusinessI’m extremely disappointed with Square’s handling of my account. After using their services for my business, they suddenly deactivated my account without warning, claiming they couldn’t support my business needs. Even worse, they’re holding onto my funds for 90 days, which makes it impossible for me to access the money I need to fulfill services for customers who have already paid. This leaves both me and my customers in a difficult position, as they think their payments have been processed while I have no way to cover my costs or offer refunds. Square’s decision has disrupted my business operations, and this is not the first time in 2 - 3 years, matter of fact go check their PR on YouTube it’s disgusting, thier lack of transparency or flexibility in this situation feels unfair. If you’re a small business counting on quick access to funds, be cautious about using Square, they will hold your funds for no reason. This experience has cost me time, money, and customer trust. It has cost my friend his business last year, and now it cost me mine, I expected better support and flexibility from a payment processor..Moe the greatestVersion: 6.55.1

What a rip offIt’s supposed to deposit the money into your account but I have no idea where the money went to. It’s not in my account!.Red_mitsieVersion: 6.55.1

Poor SupportTheir support team is neither professional nor knowledgeable, and the app has numerous bugs. As a high-volume business, I do not recommend this app or their service at all. Error 404 - Not Found We couldn't find the page or resource you're looking for, or it might not exist..KmahyarVersion: 6.55

Lack of customer supportSquare deactivated my account without any reason and withheld my fund for 90 days and refused to tell me why after I gave them all the information they requested for. I even called them and they still wouldn’t tell me anything. Never using these guys again..Bobby mensahVersion: 6.54.2

Same problemMy square reader won’t connect to my phone, I just bought it today? I’m updating my iPhone to iOS 17.7 I’m not sure if that’s will fix it 😞😑.Blacko lakoVersion: 6.54.2

Square stole my moneySo before I added my bank account there was nothing in my balance and when I added it there was just -$386.76 wand to warn you of this scam.Go away appleVersion: 6.54.2

Doesn’t workStill doesn’t work.Sandal benderVersion: 6.54

Square accountEven after providing all the documents. Getting few transactions go through but my last payment of $1243 went to pending, again I provided with documents they have asked. I was literally frustrated because I have to ask my client if I can refund and get payment by another way. 😓.Vipul GrewalVersion: 6.53.1

New orders don’t show upWhenever I get new order, they don’t show up for many days. No matter what I try. Really dissatisfied.Amar31282Version: 6.52

They like to hold your money hostage.Because I had a big transaction of $12k they are holding my money for 3 business days until it clears. Then another 1-2 business days until it arrives into my bank. If you are in retail and trying to grow your business I would recommend dealing with a real bank. Full story coming to social media soon..Square failsVersion: 6.51.2

Dispute returnDon’t understand why take three months to return the discharging, having doubts of the methods your company will use the money for..NicknameWeylinVersion: 6.51

Bugs in the software and hardwareI have no idea why this app has 4.8 stars. Every single seller I’ve talked to hates their square. Mine disconnects every 3 transactions, and often just doesn’t connect at all. Recently, after having my square for only 4 months, its been telling me that i need to remove the card in order to start the transaction when there is no card in there to begin with. The new tap to pay on iphone is pretty sweet, but it sometimes rejects cards for seemingly no reason (there is 100% sufficient funds in the account). If there was an alternative, I’d be switching, but unfortunately other companies don’t have cheap readers like square does..Nathan100712Version: 6.51

Terrible customer serviceI went through the process of uploading my driver’s license and a selfie to confirm my identity. Despite this, my account was deactivated without any reason or explanation, and now my funds are being held for 90 days. This has been a disappointing experience..Dheerajkumar3221Version: 6.49.1

Square is big fraudTaking my money from me treating me as a criminal. Killing my business… when. They should help my business and protect me … Please do not do what I did and use this App for Your payment.HabashkalateVersion: 6.48

Ap is buggy for ipadI have never had such a bad experience with an ap for my ipad. Try uploading photos ;).Equest2Version: 6.48

Will hold your moneyThey will not verify anything when you sign up. Literally no documents required but when you start accepting payments they will hold your money and will keep asking you to provide confidential information in the name of verifying your business. My money has been on hold for 5 days now. Don’t fall into this trap. Worst customer service!.DazzzzzzzyyyVersion: 6.47.1

Stop prompting me to rate and write a review, I’m trying to process a sale!Another thirsty app looking for in app reviews !!.; how stupid is thatVersion: 6.43.1

No Privacy, limited amount of transactionsI refuse to sacrifice my privacy just to use this app. I'll stick with the desktop version, thanks but NO thanks! As a contractor, I'm baffled by the $50,000 limit on sending estimates/invoices. I've reached out to Square multiple times for clarification, but haven't received a satisfactory explanation. Other popular firms offer the same services without such restrictions, so I'm puzzled as to why Square imposes this limit..AdamYildizVersion: 6.42.1

Trash app, trash deviceBrand new reader died after 3 days. Used three different devices, troubleshooted every step Imaginable.KameHouse2077Version: 6.42.1

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