Square Point Of Sale (POS) Customer Service

Square Point of Sale (POS) Positive Reviews

I wish I could give 5 Negative stars!!Before iOS 11 was released Square was good. I had just couple issues here and there but nothing mayor. Then iOS 11 arrived and Square became the worst POS solution for small-medium business. Their hardware started to have a lot of issues, the Square stand, the chip reader and the printer stopped working all together. If you contact Square support for help they will blame Apple for all the failures of their own Square hardware. Everybody knows developers have access months in advance to test their apps and hardware before a new iOS get release to the general public. Now if you visit Square Seller Community to look for answers to fix this, all you see is hundred of complains from business owners. Square Product Managers just are giving temporary solution to deal with this, like ¨take out the iPad from the stand, reset the iPad, etc. Meanwhile Square timing could not be better to release their own and new POS system, at the same time pushing their new system through an email campaign to us, the same frustrated business owners who are waiting for more than two months for a final solution. It has costed us time, effort and a lot of money, we have had spend many hours trying to fix this on our own, we had to explain to our customer over and over why the transaction take forever to complete, all this time and hassle and still not an apology or a word from the leadership at Square to us. Maybe when a large number of their customer start switching to different POS solutions like Clover, they will realize they should treat their customers better..Sergio LAVersion: 4.77

Great app for small business, okay for friend to friendI absolutely love this app and I would recommend it to anyone who has a small business or more. It does a great job of organizing the transactions that take place throughout the business day, week, month, year, what have you, as well as helping to keep your books straight for tax purposes. The only thing I would complain about, and it is just due to my impatience, is the mere fact that the availability of funds from time of transaction to the time in which that money is accessible seems, to me, a little excessive. Now, yes. I understand that it’s electronic communication and banks have to talk with other banks to make sure the funds are transferred to the correct account from the correct account; so on and so forth but it just still seems to drag on. Especially when you’re in need of said funds immediately. This leads me to my last point with regard to the slow availability times. What is the point of an instant transfer if the money in which you will be transferring is tied up in limbo? Seems to me if it is only that easy to do an instant transfer in which you require a fee to use, why can we not access our incoming monies just as quickly considering a fee per transaction anyway. Well, there you have it. An honest review from a loyal and honest customer. Hope that it may help to improve the already seamless work flow SquareApp provides as well as to help a new comer decide whether this product is right for them!.Jmcgrath20Version: 5.52

I love Square Point Of Sale!We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it!.RozwitaVersion: 4.85

A BIG THANK TO YOUI just thought I would write this review, to let you know that you guys have been essential to my business. I have been with you for a very long time. I remember going into the Apple Store looking for a payment system. That was small not bulky because I traveled a lot I did shows all over the world And I remember when, this company was new hot on the press actually how I found out about you a merchant that was a customer for me and he told me I have these friends that just started this business. I’ll give you their website and that’s where my journey started with you. I have been with you exception, and I am a fixed energy and I will be with you forever. I was sitting here thinking, and I just felt that I really needed to tell you guys. You’ve grown in such a massive way you probably will never get this text but if it wasn’t for a friend of yours, that knew you guys were developing square. Never have known about you. I am so proud to know that I’ve been with you for this long. You are sensual to my business and I appreciate your growth. In your determination to help small businesses grow thank you again..Hey gorgeous youVersion: 6.67.1

AwesomeRunning a drywall and painting business . This app has been amazing . Never once , I repeat not one time have a had a payment issue and being able to accept Credit cards has changed the game . Not to mention my credit card payment clear the same day . I won’t lie , I seen reviews about people having issues getting their money but to be honest i feel it’s the competition paying for others to write bad reviews cause I’ve used this app for prob 3 years and never once had a single problem. The only issues I had was trying to log in on my tablet once and they reached right back out and got me in . 5 stars is not enough for how much this app has made me . For one I’ve got more work due to customers being able to pay with credit card .it looks super professional . If I had one single complaint it would be that I wish we could have the text we send customers when we invoice them show up under our number and not a 833 number. I always have to tell customers they will receive a text from 833 and that will be the invoice .! Which ain’t even that bad.NB DRYWALLVersion: 6.52.1

Signing Up, Easy as 1,2,3I started with another popular company, their requirement were three proofs of Identification which took two days for verification, once approved, took 3 days for payout. I tested the link to customer for payment, it showed the customer my full name and bank account number 🤯🤯🤯. I had to request access to their virtual terminal which I was denied because I did not have enough sales, I was told I could request it at a later date after I have more activity on the account. This was tooo much, I needed access NOW. So I did more research and found Clover and SquareUp, Clovers upfront fees were not in my budget so I tried SquareUp, oh my goodness, HAPPY, HAPPY, HAPPY what a BLESSING. I completed the signup, I was verified in minutes the virtual terminal is standard along with many other features. The main feature is I can use my iPhone for payment. Talk about a BLESSING!!! I am Tickled PINK with JOY!! Thank you SquareUp Thank you!!! Oh, almost forgot, I did a test purchase/payment of $1.00, the payout was the next day, I don’t really need to use the instant pay but if I need to it’s available!!!!!!.Fashion GurlVersion: 6.16.1

An excellent app and serviceTo begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers..Ranger152Version: 4.76

Holding my Monday for 90 days after they desactivate it for no reasonWe’re sorry to inform you that we’ve had to deactivate your account. Based on the information you provided about your business, we’re not able to support your business needs right now. You won’t be able to process payments with Square. Unfortunately, this decision is final. What will happen to my account balance? Any funds currently in your account balance will be held for a period of 90 days and released to you on April 16, 2023. They’ll be available in your bank account within 2 business days. Though each bank’s policies are different, funds are typically shown in your bank account 1 business day after they’ve been deposited. You’ll receive an email as soon as we’ve sent your funds to your bank. The release date and amount available for release are subject to change if you receive additional chargebacks after this notice. If you receive chargebacks on payments unrelated to these funds, there will be additional debits from your bank account..NIGHTMAR£Version: 6.8

Bad bad very bad worst customer service everI started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in court.DerrickmiaVersion: 5.41

Non-Existent Customer ServiceRecently signed up for Square and even ordered a Square card, only for my card to be suddenly removed and my account in a state of limbo due to a deactivation that I’ve received no notice for. When attempting to contact Square through multiple outlets such as phone/email (messaging was unavailable for my account), there was literally no way I could get in touch with a live agent regarding this issue. Everything is automated and you get no reply via email. Completely garbage service that I put in money for, and now I have no way of retrieving my funds from my account. Do not use until they actually put in a customer service team because clearly there isn’t one. This isn’t just a disgruntled user—I’ve again tried every method to get a response and in spite of this I have not received any communication whatsoever. - Edit: Recently received email communication from them after several weeks, and their customer service was great. Reverting to 4 stars because they seem to have redressed this issue..Davidh.wonVersion: 5.64

I love it!I have a small concession business and I was so surprised how many people come to sporting events without any cash in their pockets. I eventually got an iPhone and decided that I would try Square so that I could process credit cards. I am so blown away at how fast and easy it is to be able to take credit cards from my customers when they want to buy food from me. I think it also adds to my sales because some people would ordinarily not spend as much if they had to spend cash. One of the best things about it is it's affordability -no monthly fees and a very reasonable transaction charge. Set up was easy, the transactions run smoothly, and the day after my sales, I get an email telling me the amount of money that's been deposited into my account. What I DO want and am upset that square can’t deliver: the company name should be present on every printed generic report. I have 4 companies that I print daily sales reports for, and unless I write down the location, I’ll go nuts trying to figure it out later..BadGeorgieVersion: 5.69

Love my squareHad square now 3/4 yrs. now ! And love it !! Never any issues ! Way cheaper then the competitors out there and being payed right away help a lot !.Dirty Onion1Version: 4.76

OwnerI have been very happy with Square, highly recommend. The loan option and terms really helps through the slower times..Bistro BuzzVersion: 6.99

Good product but....It should be accepting debit cards for more than $100.00 I know we can’t tap or Apple Pay over $100.00 with the use of a debit card but the product should accept paiements over $100.00 by debit card by inserting the card in the slot like every other Paiement device. Witch would make this product perfect..Steph13a1cfVersion: 4.75

Device is not recognized by iPad or iPhoneI have been on the phone with Apple for almost an hour trying to get the square contactless reader to pair. Neither will recognize it. I have reinstalled the app on my iPad and iPhone, and nothing works. Until now, I have never had any problem with either the square or the app.. This is my busy season and I need my square!! Help! Thank you! Cheryl.InnerCrowsVersion: 5.22.3

If it ain’t broke don’t fix itWhat was wrong with light mode. Why would you make it all dark I can’t read my bookings the same anymore. Why did you change it there was nothing wrong before. Everything else it great. Just let me choose between light or dark mode..Roblox-YouTubeVersion: 7.9

Good but needs..So I really like the layout of this app it’s great and all but the thing is I don’t know how to actually figure out to do the tap to pay on my phone. I asked a guy that worked at an ice cream stand and he said you need a company and that he got a login for it I said how he said the square gave it to him? Like I need help!.Matthew The App TesterVersion: 7.8

VerificationCan you make it so you don’t have to be 18+ to verify yourself as when I went to be verified it said you must be 18+ to use accept credit card transactions or something like that.Yah it’s a pretty good gameVersion: 7.7

Juvie BitzEasy to use.Juvie BitzVersion: 7.0

Happy Vintage Seller!The Square POS has been a game changer for my small business. Using Square as a vintage seller has allowed me to level up my transactions and nearly double my show sales. Thanks so much!.Nova Luna VintageVersion: 6.96.1

EXCELLENTNot sure how I managed without it before..Farmers Market BizVersion: 6.96.1

Easy to useEasy to use and I’m loving it.AdoMactalVersion: 6.92.2

Invoice Filters need workWhy can I only select one at a time?.JDMCowboyVersion: 6.94.1

Best appThe best POS mobile app for small businesses.AnneyquaVersion: 6.86

Gets the job done, but constantly buggy and poor interfaceThis POS drives me nuts honestly. It’s like they add a new glitch every time they update to “fix” them. So unbelievably buggy ALL OF THE TIME. Half the time it doesn’t work how I want it to. Listing items on the site is a pain. And I’m constantly having to switch from computer to iPad to get the items live. Now that doesn’t even work. So I’m just stuck not being able to list items on a site through a service I pay for?? It’s ridiculous. If you want a site - shopify is probably better..NoooodjxhhwbaychcicenVersion: 6.92.2

It is SO GOODIt is a very good app but I cannot have my balance in my bank account cause it don’t have a CVV.Cactus coyoteVersion: 6.92

IssueI really like the Square payment app because of its great features and how convenient and easy it is to use. It works well for payments and makes transactions smooth overall. However, I wanted to bring to your attention a few issues. The app does not allow some cards to tap for payment for unknown reasons when using Tap to Pay on iPhone. One major issue is that the app sometimes freezes the iPhone screen completely — nothing can be opened or closed, and even the popup cannot be dismissed. The only solution is to do a hard restart of the phone. Apart from these issues, the app is very useful, and fixing these bugs would make it even better..Naveen Reddy kbVersion: 6.86.3

Owner OperatorVery easy system to use. Set up was easy. Would recommend this system to anyone who asks..RigswifeVersion: 6.86

Greatest device everThis really helps me in my small businesses and over the phone sales..Jams by JoyceVersion: 6.82.1

Craft fairWorked great at the craft fair this weekend. Really pleased with how the Square works..Alpine ApprovedVersion: 6.81.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.9

Square Point of Sale (POS) Negative Reviews

Terrible for small businesses/sole-proprietorsI downloaded square to be able to start accepting credit card payments, and in the very beginning they they were great however that soon changed. After my third sale they suspended my account and asked for more information in addition to what I had already provided. I immediately answered their questions and explained in detail what the nature of my business was (buying and reselling used items) and uploaded all the personal & financial documents they requested. Shortly afterwards I received a notification that they rejected my answers and will not be allowing me to transfer the funds I earned from my sales out of their app and told me my only option was to issue a refund to a customer who had already received and was in possession of the products I sold to him. I’m guessing from my experience that if you are an established business with large accounts I’m assuming you would have a better interaction with them, but if you are a smaller business that doesn’t do many sales and is just starting out, my advice would be to find another payment processor that wouldn’t mind working with a small business rather than square. As if small business owners don’t have enough to deal with, they will make the entire process of accepting debit/credit cards 10x more difficult than it needs to be by freezing the funds from your own sales and then will make you jump through endless hoops just to get access to your own money. 100% would NOT recommend!.Green veggieVersion: 6.7

Withholding my money for 90 days without explanationI know many people that use square and like it my experience wasn’t so good I got everything all set up no problem, took my first payment than after that I couldn’t transfer my money. I received a notification saying that I had more setup that needed to be done so I went through the 11 step set up questions/ info that they asked for shortly after that I received an email said that my setup was submitted successfully and it would take 2 days to review. 4 hours later (on a Sunday) I received an email saying that my account was deactivated with no explanation why, so I called them the next day to try to figure out why and all they could tell me is they couldn’t support my business. I did some research to see if anyone else had this issue and apparently it fairly common. So I called again the next day to try to get it figured out and get my money that they are holding and got the run around I ended up talking with someone in account services and she couldn’t tell my why it was deactivated, they only thing she would say is I could refund the payment and ask for a check from the customer (who requested payment by credit card) she repeated herself 4 times and than hung up the phone on me while I was asking her a question. I would recommend that NOBODY use square due to this customer service or lack of service now I have to wait 90 days to get paid when I was depending on this money to continue doing business.Colt-RVersion: 5.88

Don’t get this appWhen I signed up for square! They asked for information and I started using it… they charged my customer $500 and then they suspended my account and won’t give me my money! Because they need more information! Why take peoples money and charge them for your service and it’s been a month or longer and had no idea they charge my customer and won’t give me my money! I thought it didn’t go through and when they got there statements they was charged! So now they won’t give me my money until they finish their review on the information I gave them! If they needed more information they should of ask and I would happily have it to them! But why hold $500 dollars of my money owed to me! Seriously don’t get this app they will hold your money when they feel like doing a review of your account, and take your customers money and won’t give it to you! Square ask for the information before you let people use your app! Don’t wait until you feel like doing a review and take peoples money! Y’all don’t deserve a piece of a star! Guess us little people don’t matter! Bet you won’t hold a big businesses money! Just called again to customer support and I told them I want my money and no longer need their services and won’t to cancel my account! They still won’t give me my money even though I’m canceling square, all because for some reason they want to see my bank statement’s! Seems suspicious to me! If iam canceling my account! Why is it so important to see my bank statement and I ain’t even used square but a handful of times!.Jt3245Version: 5.89

DeactivatedI am a young adult with kids. Bought a coffee concessions stand. I’ve been so excited to start a career for myself and my family. As most know starting out a business is a huge financial burden. My account was flagged and I’m confused why. I just will be selling coffee. I haven’t even sold anything at all though because we don't open until June 1st. I can’t even get ahold of a real person to try and get this fixed. Its been days and I got nothing. I had transferred $500 into the account of my own money to have my coffee roaster use that account when we buy our first batch. Now I can’t get that money back and I need it to purchase my goods. This is very frustrating. Im hoping they can get this fixed soon enough because we have a business to open and I already spent a large amount of our funds on the square equipment. I had so many people recommending square. If this isn’t fixed in a timely matter or at all I will 100% be recommending businesses not to use square. This can be a huge customer base considering most our business will be done at vender markets. Edit: I have talked with your social media account and go zero feedback. All I asked was what I could do to solve the problem. The only answer I got was “this decision is final!” I assure you I have done nothing wrong to provoke this issue. I will happily take my business to clover and recommend them to anyone and everyone! You guys are the only fraud there is..Nickname number1Version: 6.17

Disgusting, shameful service, don’t use square ever if you’re a small business.As a sole proprietor and small business owner of two successful business businesses, I’ve been in business combined close to two decades. Never once had a problem. never used any other credit card service other than Square and was completely faithful. Recently, out of the blue, I had a client reverse credit card charges three weeks after purchase. No warning, no call, no complaint, nothing. they sent me an email notification at like 2 o’clock in the morning on a Monday morning, which, of course I didn’t get until I got out of bed. It was informing me that they were about to rip this payment out of my business bank account. An $8000 sale. of course, I wanted to go to the bank to inquire about this and do something to cover this because, as a business, we have bills, and had bills out with checks written off this money. when I got to the bank at 9 AM when they opened, Square had already taken the money. Outside of business hours nothing I could do. Talk about a company screwing you. I had checks that bounced, incurred bank overdraft fees, and had my credit damaged as a result of this. I can’t even believe that this is legal. Of course, I fought it and provided a concrete solid case against the individual that reverse the charges. It didn’t matter they sided with the customer. so disgusting. They really should be ashamed of themselves. I’ve cancel my Square account for both of my businesses and will never use square and never use a business that uses square again. Shameful.Bbbbgggg9187456Version: 6.42.1

Choose another processing companyThis company had worked well for me in the past even though I had multiple issues with them. But this past week has been the absolute worst. Not only did they put a hold on my account and all of my funds due to me changing my bank account which I can do at my own discretion at any time but they did not contact me to ask if I made the changes before freezing my account nor did they inform me of these actions. When I went to use MY money to make a purchase it was declined and that is how I found out they put a hold on my account for “review”. I had to reach out to them to find out the issue and then once I verified that I made the changes MY funds were still held. I have since spoken to multiple representatives who have lied and misinformed me on multiple pieces of information. They have also refused to give me information that I requested about my account and the review. They have lied and told me there were no supervisors only for another representative to get in contact with a supervisor that is not supposed to exist. The last representative disconnected the call without answering a basic question about company feedback which I was told was the only reason a supervisor would contact me. I have informed them that the inconvenience I have been put through has put me in a financial emergency as this was never supposed to happen in the first place and it has been multiple days. One rep says it will take 1-2 business days. Another says 3-5. Neither of which I can afford especially considering there is a discrepancy on their behalf..Ms. Over itVersion: 6.2

Horrible Customer ServiceI love love love the square app it’s easy to create invoices. The customers can see all the charges and details and pay easily as well. However, their computer system has locked my account twice now to check information for fraud. This would be a good feature except both times they have locked it on a weekend day and they won’t even discuss it with you until Mon-Fri and then you gotta wait another 48hrs for them to review the details. I travel for work transporting across the whole US. All of my customer payments are in my square account that’s how I fund my gas to drive to the next customer and eat etc. they locked my account and stranded me over 1,000 miles from home with another persons pet that I was transporting for 4 days. For 4 days I was stuck in a travel stop parking lot eating chips and listening to a Whitney pet because they were miserable and ready to get home. The customer luckily was understanding but that could have gotten me a horrible review cost me my reputation and or my business all together. After the first time I figured it wouldn’t happen again because I started making better invoices with extra customer information and guess what it’s Saturday I’m stuck in Ohio because I can’t get gas to make it down to Texas to get my next pick up…I message support and they won’t help tell me I gotta wait till Monday!!! Uh are you freaking serious…..4FukS8kVersion: 5.89

STOPStop using square immediately! They have changed their terms, and now a small business like mines is brought to its knees, because they flagged me as potential fraud, I am not fraud I am a plumber, I did a job for a regular client of 3 years, have been using square for years, without issue... Not today, The client paid as usual with the same card they have used for years, but square said it was fraud, are now holding my money and have gone into my actual bank account and removed the funds from the last payments from this card, draining my account completely and putting it into overdraft....WHY? Oh wait there is no customer service to answer that, hours and hours of phone calls to another country have netted me nothing, now they refuse to give me my first payment that started this, and have taken back the last payments made with that card, I talked to my client, they called their card services, and they said no problem on their end, and also no refund on their end. So square now has several thousand of my dollars, some of which they actually stole from me, and wont return...I dont even know what to do, And I have no idea how to get my money back, I cant even go do work because I have no money to put gas in service truck..they took it all... This is what happens when computers take over... You cant reason with a computer.. Now im broke.. And NOT a Fraud...IDSwasher74Version: 5.88.1

Terrible for small business startupsIf you’re up, start a company and you just started going into business and you need to accept payment go somewhere else TLDR: they put policies in place that make it impossible for small businesses to get verified I have had square account since around the Covid days. Never had an issue with the company. I even charged my own credit cards to myself for testing purposes all of a sudden instead of taking payments through cash app and Zelle I offer invoices to my clients that rent cars for me and square decided to flag my account and ask for business verification. I sent them just about everything they could possibly need and they started asking questions about what my website is and how do I show my presence online with my business. I simply responded with that. The online platform I used to use went out of business and I decided to try this on my own And one of the folks I worked with asked if he can charge his credit card. I set up an invoice for him to pay and not only did they not take any of the information that I provided, and I mean, I provided the contract a text message between me and the Client business documents for my company as well as my drivers license and they turned around and said that it was not enough and proceeded to close my account and now they’re holding my fundsfor six months.AAMORELLVersion: 6.73

I don’t recommend, try finding alternative processing systemI have family members willing to pay for services because they want to support me and my business. My funds transfer was suspended because a suspicious transaction. I understand why so I called and explained I haven’t work due to pandemic but this is my first big gig since pandemic and I needed transaction to go through so I can complete the service this weekend which requires travel. The representative explained even if I talked to a supervisor, authorizing my transfer of funds to my bank would still go against policy (apparently square wants you to provide free services for family members or they want you to charge them through alternative methods ie cash app or PayPal) why have a payment service just to have to sign up through another one specifically to charge family members? The representative also said to advise my client to pay via bank... so you want me to force my client to pay up front with a bank card instead of paying with a credit card which they can then pay at their leisure? I get what they are trying to prevent but I explained my situation and even offered proof of my business, no go they said a sup will call but even if they called the sup won’t authorize transaction. So I lose out on business and the other 5 possible clients wanting the same service keep in mind if this was $100 wouldn’t care but the business is my income and they just made me lose $12k+ and a possible 60k income for the year. Closing this service for good and looking at alternative systems for my business..Rachelle A PhotographyVersion: 5.62

Do not use this service for your businessMy property maintenance firm does not do a lot of credit card transactions per year. I recently bought stock in square and decided to use their credit card services. Yesterday, a large customer of mine paid me over $12,000 in four separate invoices with his visa through Square. Square sent me an email that vaguely said I had violated their user agreement, without saying how, and stated that their review found transactions that were in acceptable without even bothering to tell me which ones. Square demanded that I refund the customer even though they had charged him the full purchase amount. This started at 11 pm last night. I replied back to the email they sent but I was sent an automated response that wouldn’t read reply emails through that channel. I logged into Square to get a customer service phone number only to see a message that my account had not been approved for telephone support. You cannot reach someone by phone at their office. I sent an email detailing the transactions and providing the customers contact number. After that I went digging online to see if anyone else had a similar problem with Square. What I found on the Better Business Bureau web site and other related sites was terrifying. Business owner after business owner detailed their horror stories of Square randomly rejecting transactions and even freezing funds for weeks and months a time. No one has been able to reach anyone by phone at Square and urgent emails are not being answered. I’m dropping Square as a credit card processor and never looking back..Griffis1969Version: 4.85.1

Could be good could be badI used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating!.John h6212Version: 5.21.1

My Money On Hold For 90 Days For No Reason !I got everything all set up no problem, took my first payment than after that I couldn't transfer my money. I received a notification saying that I had more setup that needed to be done so I went through the 11 step set up questions/ info that they asked for shortly after that I received an email said that my setup was submitted successfully and it would take 2 days to review. 4 hours later (on a Sunday) I received an email saying that my account was deactivated with no explanation why, so I called them the next day to try to figure out why and all they could tell me is they couldn't support my business. I did some research to see if anyone else had this issue and apparently it fairly common. So I called again the next day to try to get it figured out and get my money that they are holding and got the run around I ended up talking with someone in account services and she couldn't tell my why it was deactivated, they only thing she would say is I could refund the payment and ask for a check from the customer or cash. I would recommend that NOBODY use square due to this customer service or lack of service now I have to wait 90 days to get paid when I was depending on this money to continue doing my business. Please Don’t use unless you don’t mind Waiting 3 months 👎.John Lopez 1Version: 6.32

Just another greedy companyI’ve used square for a little over 2 years and have loved it! I told everyone about it, suggested it to everyone I knew opening small businesses. It really seemed like a “for the small guys” sort of company. That is until I got my husband to sign up and they claimed they randomly selected him for a review and held his money for his first job. The chat support was rude about it but he figured he’d wait it out. That was until the next day he got a “we need more information from you” notification claiming they needed a bunch of information, some of which didn’t even apply to his business. He called support who was extremely rude and disrespectful, raised their voice at him, talked over him and hung up on him. I was sitting next to my husband the entire time and he didn’t raise his voice or get rude with them once. So why was customer support so disrespectful? Now I’ve decided to shut my account down and he his but neither of us are able to 🤦🏻‍♀️ Edited to respond: My husband and I have both spoken to multiple customer service reps all equally as frustrating, but we both managed to deactivate our accounts. Complaints were addressed and we were told they’d be submitted but we’ve already moved on to a competitor who was more than happy to have us and mentioned they see a lot of your unhappy customers.MomdoingmomthingsVersion: 6.22

Inconsistent and poorly guidedSo square is pretty good overall. But there are some really frustrating things that to meare just unacceptable. At a recent trade show, when trying to activate tap to pay on the phone, it would just error out and say tray again later. I kept trying because I left my reader at home, and I needed it to work. Finally when I get back, I contacted square and find out it needs to be activated on the main persons phone on their account. Some thing they could have easily said in the app to make sure I didn’t waste time and possibly lose customers. Also, setting things up like printers etc is always more convoluted than necessary, and when logging back into an iPad to a register set up that hasn’t been used in a while, even if that printer and iPad combo has been used before, it needs to be set up again and it doesn’t always remember settings. I am hoping the new modes works better, but again, these are things that can be done better, especially about tap to pay. There is zero reason that they shouldn’t have a pop up or message stating what needs to happen to get it to work, especially since it seems to be a common complaint online and I am sure a lot of people are having it caused by a similar issue..BshsiznsbVersion: 6.79

Horrible experienceI have a baseball team I run and we wanted a way to process credit cards. We advertise for our sponsors and had a business want to use a corporate card. I sent in all kinds of verification information, got confirmation and then put through our first order with one of our major sponsors. I then get an email that the account is deactivated, Square took 3.5% and the only service we received was deactivating the account and froze the rest of our funds. In the meantime I’ve invested money to create banners and advertising so I’m out that money on top of creating a bad experience for our sponsor as well. Then I call an 800 number that puts you in a loop…. Press 1…does nothing, etc. You can’t actually talk to someone. So as of now Square has our sponsorship money, charged a fee to deactivate my account, cost me hundreds more in advertising cost now we’re out of pocket for and ruined our relationship with our sponsor. If they were to look me up on the drivers license I sent in or on broker check they would find I’m a Compliance Manager for a major bank in one of the heaviest regulated industries in the world. Now they have my personal information, bank account (which they already tested) and money that was to be used for our team that was taken from a business and this will impact a lot of players..Coach AlouVersion: 6.14.1

Square destroyed my lifeWith no warning square put a hold on my account not allowing money to transfer. Despite having a legitimate business tax ID ROC number employer identification number zero complaints of the ROC you’re better business bureau or any or any fraudulent activity made it impossible for me to access the money that I had ran on the card which is to reimburse me for materials I have already purchased on the job. Because I cannot access this money I am being pulled off of a remodel but I’ve been working on for months I’ve had an employee quit and I am going to lose well over $100,000 in commissions that I was supposed to get on this job. I provided the card holder‘s phone number and name to square in this audit or whatever you want to call it so they can call the customer and make sure that everything is on the up and up but still square wants to take more time to review because of this I have not been able to meet my deadline and potential he going to have to go out of business I gave a one star review because there was no option to give a zero star review. When this is all over I will be canceling my Square account it is unreasonable of square to hold the money with no warning. This is all after being temporarily disabled by a debilitating disease it was my best and only chance to get back on my feet. Under contract and an able to do what I had agreed. Will more than likely cost me all equity I have in this home over the last three years all in the final month of completing my obligations. Open till this point of my life I’ve never thought about suicide. Thanks alot square..I work lateVersion: 5.11.1

Worse Company I’ve Ever Came AcrossAt first, I was really starting to get excited about working with different companies to create a seamless process for both me and my customers. The ability to have multiple payment options and payment resources was awesome. However, since I’ve signed up I’ve been running into nothing but issues with Square. I have literally done nothing wrong at all! I have an official registered business with a business tax ID. I created an invoice for a service I provided to my guest and square is holding my funds after I’ve given literally everything they’ve asked me for. Without any explanation they’re holding my funds, suspended my account then deactivated after I’ve done everything they asked me to do. I’ve emailed numerous of times with no response and I called and the rep literally stated he doesn’t know why they deactivated my account what kind of professional business are you running Square? I trusted you guys with no only my personal and business information but as a platform to collect my funds for me and this is how you treat your customers? This is unheard of! Someone should be able to explain what’s going on and steps on how to resolve the problem if something else is required of me. Having your rep tell me idk and not receiving email responses back is not going to work!.Danielle DsVersion: 5.75

App Update Causing Issues, Features Still LackingNewest update has some nice features, but it is causing some issues. The first issue I’m coming across is that I am unable to add inventory to a new item I created. Keeps giving me an error and says to check my network connection, however, I am connected to our network so this should not be an issue. Item exists on our iPad (where I created it), but does not show up on our Square register, nor does it show up online. I also see that I no longer have the option to create a separate checkout link on an item. Please work through and address bugs / issues. In addition, one thing we would love to see is to be able to set a pricing structure on a single item. For example, if a customer purchases/orders Qty 1 of an item, they receive it at “X” price, but if they purchase Qty 12 or more, they get a price break and receive the item at “Y” price. Giving this review 2 stars due to bugs that need to be fixed, and due to features recently implemented that should have been implemented long ago. Also due to features that are not yet implemented that should be. This app is good overall, but lacking in features that allow for versatility in order to improve efficiency for businesses..Nicole_0011Version: 5.72

WORST CUSTOMER SERVICEMy account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE.MeggggggggaaaaannnVersion: 4.78.2

Took my money!I’ve been using Square for seven years, never had a problem with anything. I had a fraudulent charge attempted on my card after putting seven dollars worth of gas in my motorcycle, A scammer tried to draw 300 and square stopped it. I actually talked to a human, and they said they’d send me another card. The representative said they were putting a block on my account so I couldn’t lose any money, but that means you can’t contact the company either, if they block you on your card, that blocks you from corresponding with them as well. They wound up sending me three new cards and a new card to the criminal who tried to steal my money. Now, they have $500 of my money they’re holding and will not let me transfer it to my bank, nor will they let me use Apple Pay or speak with anyone. Worst customer service anywhere! Going on two weeks now and I need my money, $500 is a lot of money for a small business, do not get square for payments! Go anywhere but don’t go here, they will leave you stranded like they have me. Update; tried to use Apple Pay today thinking I could get some of my money, declined my $35 purchase and two minutes later there was a $100 fraudulent purchase attempted. I have no idea what’s going on with this company, but it’s definitely not reputable..Doug CanneyVersion: 5.67

OptometristI have been on Square for seven years. They are pretty efficient about depositing the funds daily into your account. One thing I absolutely hate is they have no US base customer service. Occasionally, if someone disputes a charge Square automatically takes the funds back without even giving you a chance to dispute the problem. Then it can take over three months for them to make a decision and possibly put the funds back into your account. This recently happened to me. After 3 months of waiting square said that the funds never should’ve been taken out of my account and that they were going to put them back into my bank account. They said it may take up to two business days to process. It has been over three days and they still have not deposited the funds into my account. After being on the phone and on hold for over an hour and a half talking to representatives in Guatemala with broken English, I got nowhere. They kept seeing they needed to talk to someone higher up. this led nowhere except for except for being hung up on. Square customer service is absolutely horrific. The mere fact that they outsource all of their customer service demonstrates they care nothing about their customers. They are putting profits over customer service..20/20DocVersion: 6.40.1

Was a loyal customer for years…I have used Square for my nonprofit since 2016, and then my crochet business since 2022. I decided to start another small business doing custom fitted jewelry in September of 2023, only to have it deactivated with no reason in Nov 2023. When I called to try and find out what was going on, they told me they would escalate to Account services. Not nice, not twice but 3 separate times I had account services contacted only for them to do absolutely nothing and say that the decision to close my account was final and it wouldn’t be reinstated. The first person said “it might be because of using the same email address to have two different accounts” nope wrong there. Then another for “potential fraudulent activity” nope try again. Third was after I had taken to social media to call out the company and gain insight from friends on other more reputable companies to work with. A Square rep on instagram reached out to see if they could look further. They didn’t look further than Account Services again. And then had the audacity to say that they “went further than any other agent” after spouting the EXACT SAME INFORMATION I had already been told and didn’t need to hear again! THEY REACHED OUT TO ME this last time. Not the other way around. They are holding my money HOSTAGE for “90 days” from deactivation. I’ve heard horror stories from others after they did this to me who have lost so much worse than I. But we shouldn’t be losing ANY money to them than we already are because of their fees! Once I find a better company, I will be shutting my other two businesses down from Square. For now, make sure to withdraw any money you make on a daily basis..KaotichevyVersion: 6.31

Worst CC Processor EverI honestly can not stress enough how terrible this app and site is. I will never use this site or app again. Nor will I recommend it to anyone, EVER! I signed up for square a few days ago to process my CC payments. The first time I manually entered a card, everything was fine. The next day I woke up and had an email from them that stated I needed to verify some information on my account in order to be able deposit money into my bank account. So I verified the information, submitted my bank statements, business information, ID, and passport info, as well as an invoice for the payment I took the previous night. All that information was verified by square and my account was back up and running within several hours. That same night I took another CC payment and entered it in manually again. It proceeded to tell me that my money could not be deposited because my account was under review again. Twice in one day, even after I submitted all the required documentation and was cleared. I then contact Square and a lady over the phone assured me that she was incredibly sorry and that my account was flagged by a separate department. She said that she would expedite the process and I should be cleared by the end of the day. A few hours later I was cleared again. I successfully deposited the money into my account, and I thought that everything was fine. Well a few hours later I received an email that my account was deactivated for no reason at all, after being cleared twice. So now I can no longer process CC payments at all. And I no longer have an account with Square. Worst App/Site Ever, if I could rate it 0 stars, I would..DrecrawVersion: 5.12

Fix itSo I read some reviews and looks like other people are having similar issues. I’ve used square before and I liked it so I started using square for a small side business with my Etsy so I could do in person orders and transactions. The first time I went to identify myself and my bank information I double checked it all and it told me I wasn’t able to be identified. I emailed them and didn’t hear anything back. I looked online and they gave me a bot/automated responses to talk to and then when I got a real person they copied and pasted exactly what I had already read online and told them I couldn’t do. And after an hour of waiting on slow responses they finally told me “Your last application to accept cards was not approved, square offers a limited number of application attempts this decisions is final. I know this is disappointing I wish there was something I could do.” I asked them since they didn’t have the ability could they connect me with someone who does and I never got a response. I applied 1 time, I put everything in correctly, and I asked them why it wasn’t approved and pretty much told me “I don’t know I can’t do anything.” I use square at another job and I love it, was super easy to set up and use and sign in on, but I can’t make my own account?.Ktcg01Version: 5.86

Consumers Please do your research!!!This company has went downhill. I loved this company before even all the the charges and interest taking out I still had very few issues then the past few years it worsened to the point of my website disappearing and my domain which is through them and they hosted my website for going on 6 years to gone and they have no clue but to say everything looks fine on their end lol. I can’t even believe this to be honest at this point I feel like I’m in the twilight zone. Then I went and read comments on Instagram and twitter and other platforms of people who have had the same situation happen to them and even money missing and squares responses are them sending a link to their square support team. I actually feel bad for the people who have to answer the phone. They have no clue how damaging the square company is and they just read from a script and say they are working with team members or team leaders to better assist lol Nothing and I mean Nothing gets fixed!!! Please do your research and go for another company please this mistake on their part has cost me in more ways then I can explain time money well-being like just don’t. If you are like I was and never had and issues with them and things were smooth sailing for years then I pray you stay blessed and things continue as are. For others if you start to have issues get out and find a different company before you loose everything. I know this company could care less for all the damage they have caused to each individual. This is so sad because it doesn’t have to be this way. Someone I’m this company has to care and should want to help and stand up for others. I can only imagine what more is to come if things went downhill this fast:(.Kassandra HVersion: 6.8.2

Beware Holds for 90 daysI got Square to be able to take credit cards where my Etsy shop couldn’t help me in making sales. I had a sale over $1,000 and they held my money (I was told for a period no less than 90 days) and they closed my account for no reason. I had submitted all the information about my sale and they said they could not support my store even though I had never had a problem before. I tried to contact costumer service to talk to someone to just get answers and the customer service is nonexistent. I called the number and was pretty much told to go f myself the lack of care they put into their customer service. Not even an explanation. I do these things all the time with Etsy, what was the problem doing it when Etsy is integrated with square? Not only did this screw up my sale, but now they have made my bank account negative by withdrawing money they have no right to take from me. They cancelled my account and the customer wanted their money back and I couldn’t even issue a refund so the customer did a chargeback with their bank. That’s not my fault at all but I’m being punished by square for bad company practices. I do not recommend square to anyone, especially if they are going to eventually have sales more than $1,000..Kyana567Version: 5.67

Quick and Easy but...This app is great for transactions and selecting your products, but it lacks a few things. 1. The customer list is not available if you are not connected to the internet. You can still take payments but it records them as payment by “Square Customer” and does not attach their payment to the customer information. This is a problem when you import your transactions into another program like quickbooks. 2. When you download transactions to quickbooks the product information does not come through, only the category information. 3. It does not automatically reconnect to my iPhone personal hotspot when I use that as my internet connection. I have to go into settings and turn off WiFi and turn it back on several times. If they would just put the customer list on the device like they do the product list, it would be much better. Seems like a simple fix but for whatever reason they have not done it even though suggested many months ago. 4. There are also no normal transaction numbers. Instead of a regular number for each transaction it gives a long string is letters and numbers mixed with capital and lower case letters. A normal consecutive numbering system would be much nicer for accounting and for the customer..ShaggyfaceVersion: 5.35.1

“Ghost “PaymentsI have a customer that pay with debit card I got the payment the app was giving me a confirmation of the customer payment….. 2weeks later customer come back to pay “again” because he noticed that the payment was not reflected in his bank account. I check in my system and there was no payment found for this customer. Even in my bank account it doesn’t appear. I never NEVER check to confirm that all the payments are really in my bank. I been using square for 7 years and I don’t know that this can happen. Also I made invoices from month before the appointment (I got deposits) for the customers and at the time that customer come to pay I don’t see the invoice payment reflected in the transactions area. Also this can be inconvenient if I want to track ALL the payments received in the day. (Even the invoice is made it a month before, customer come at the appointment, and pay today the payment is not reflected in my payments received today). Please be careful with this app and track writing all the transactions. Customer service they don’t have idea in how to help me with this problems. I’m using the iPhone 12 Pro Max. Just for reference..Ms. IvetteVersion: 5.83

Small BusinessAt first I loved square my first transaction was great. Then the second. Then I decided hey I wanna do an instant transfer which almost all businesses and payment places allow. EXCEPT SQUARE!! If you don’t get 50-70 transactions you only have 1-2 business day transfers which takes forever sometimes even longer than that. You guys should really think about lowering that because not everybody is going to make that that quick. And I’m stuck using them cause the website I use is connected to them. It’s so frustrating like I’m a small business, just starting out I’m not making 50-70 transactions anytime soon. DO THEY LET YOU KNOW ANYWHERE?? Nope i had to contact support just to find out... no warnings nothing. Not even on they help page. So now I have to wait even though I NEED those funds. And I cant do anything about it. That’s horrible... atleast lower it to 10 transactions. 50-70 is insanely high for someone just starting out... we need those funds to help with our business and pay for shipping... hence why the customer pays for shipping. But if I cant access the funds for shipping how the heck am I suppose to pay for it. Make my customer wait 3 days for y’all to send me MY money. Ridiculous ... as soon as I do make enough Im switching to someone else for sure..Dalley52Version: 5.54

Where is my money???Square deactivated and reviewed my accountant multiple times without telling me and moved large amounts of money without notifying me and withheld money. I have to wait 90 days to get money that was supposed to be in my account over a month ago. I don’t know why square is clamping down so hard on small businesses but they’re really hurting a lot of small businesses and bringing them to their knees. They’re overly harsh when looking over a business and even though I provided all the information I could and I have a legitimate business with legitimate places they can find it they still banned my account and my money is still missing. My money was even missing before they had banned my account and they never told me where my money was or where it was going to go or when my account was under review and they reviewed it multiple times multiple days in a row .and I don’t recommend this for anyone with a small business. They have higher fee rates than other payment methods and they withhold your money for a lot longer. I don’t recommend this. The customer service is also not great they have a long wait time and they don’t really do anything to help you. Please don’t get square it’s not worth it..BruuuvvvVersion: 5.89

Worst customer service, glitchy appGo with PayPal instead. They may have a higher processing fee, but it’s worth it over Square’s nightmare of an experience. I wanted to use this for selling at a craft fair but could not get the card reader to accept card payments in the app (kept getting a glitch where a window would pop up asking me to order more hardware even though I had the hardware already). I emailed square, Facebook messaged them, and tried calling them. I also tried posting in the community message system but there was a glitch there too that didn’t allow you to ask questions. Go to their Wikipedia page, you’ll see that their phone system is fully automated (no live help). When dealing with people’s money, you should not make customer service so stressful and impossible to access. I can’t believe this company is so successful with how awful my experience was with them. If you don’t believe me, get your free card reader with square and PayPal and see which is easier to set up. No reason to only try Square and wait forever for it to fail. Update: their response to me on this public review is a lie. I did try contacting them. Eventually I got a generic response that my account was blocked by them. That’s it, no ability to contest it..WecfaVersion: 5.51

Withholding Money, No Access to Customer SupportAfter 2+yrs of business they randomly started withholding all of my money claiming I need to verify my identity. No notification, I just realized my bank account was not receiving my money. After digging through my square account, I finally realized Square was a withholding money because they wanted me to “verify” my account. After submitting the information they requested I waited another week. They then sent me a notification requesting more information, including access to my bank account to “verify” my balance and transaction history. I then submitted the information and was told I had to wait until it was reviewed and approved. I then tried calling customer support after I submitted the information. I went through several different prompt menus with no access to a representative until I repeatedly pushed zero. Once I finally spoke with a representative they just told me my account was under review. Why did you let me proceed with processing transactions for my customers only to withhold the transaction and not releasing it to my bank account? It has been several weeks since I processed these transactions, will you be paying me interest?.RC2283Version: 6.41.3

Never workedWhen I signed up for square the first thing it said to me was that i wouldn’t be able to accept payments? Which is the whole point of the app so why would this even be a thing? I tried everything on my own trying to figure why and how to fix this. I tried fixing my information thinking that i might have something in wrong. i thought that it might be my card swiper but when i logged in on another phone and tired there’s it was still the same problem. So finally i figure out how to contact square and talk to someone on the phone. The lady was so rude and couldn’t help me at all. I told her that I’d tried multiple times to edit my account information and she told me that since i had done that square won’t be able to fix the problem. To confirm i said so i won’t be able to ever use square and accept payments and she said that’s correct. I asked her if she could tell me why, or what i did that made my account do this and she couldn’t give me any explanation at all. When i got an email asking how my phone call was i told them this exact situation and said yes when it asked for a follow up call from someone else. It’s been three days and still no call. I won’t be using square ever again even if i could 🤣.JadaaaaabaddddaaaAaaVersion: 4.95

Worse payment app DONT GET ITI applied for the square app and they said successful didn’t ask for any other verification but when a client sent two payments they would not let me transfer it to my account but they did charge the client..... they wanted all kinds of verification before I could deposit it into my account and when I went through with the process there system wasn’t saving my information.... so I tried to refun the client and before I clicked refund it said it would be refunded in one business day..... it’s been three business days and the client did not receive their money so I called square and now they are saying 7/14 business days.... not only that but they took out money from my bank account which was the first payment the client made but they never let the money go into my account.... THEY TOOK MONEY OUT OF MY ACCOUNT REAL FAST BUT WILL NOT REFUND THE CLIENT REAL FAST AND THE MONEY THEY TOOK OUT OF MY ACCOUNT NEVER WENT INTO MY ACCOUNT BECAUSE THEY WANTED MORE VERIFICATION BUT THERE SYSTEM WOULD NOT SAVE THE INFORMATION DO NOT USE THIS APP.... GET PAYPAL THEY WORK MICH FASTER PAYMENTS GO THROUGH INSTANT AND SO DOES REFUNDS AND THEY DONT WAIT FOR YOIU TO RECEIVE A PAYMENT AND THEN HOLD IT AND TAKE MONEY OUT OF YOUR ACCOUNT PAYPAL IS MUCH BETTER.... SQUARE AMD CASH APP IS HORRIBLE THEY WILL TAKE YOUR MONEY AND THIER CUSTOMER SERVICE IS HORRIBLE!!!!! Don’t get it !.Angie marksVersion: 5.27

Their lack of security welcomes hackers to steal your deposits then they do nothing about itI used to love this app. I have been a loyal and very profitable customer of square for almost five years. I recently ran a transaction and realized the money was going to someone else’s account!! This was VERIFIED through square, I was never notified about any changes made to my account, someone taking every single square deposit FOR TEN MONTHS, but yet it was still verified. I have called the helpline over 50 times in four days desperately trying to get answers on how to solve this problem and crickets. I am constantly getting hung up on before I even speak to someone, getting the busy tone, or just given silence after I press “1” I have spoke to atleast 7 “humans” (bots?) and they have given ZERO INSIGHT on this entire situation. They just keep saying call the help line but the help line IS NOT REAL. THERE IS NO HELP LINE. NO ONE CARES. I am missing out on THOUSANDS OF DOLLARS BECAUSE OF THEIR LACK OF SECURITY AND NEGLIGENCE. I used this company since day one and never had a problem until 2021. I’m assuming this company was recently sold to someone who doesn’t care at all about their customers. Wouldn’t recommend this product to anyone and have already spread this story to every single person I know that uses this program (atleast 96 people so far) and they have all decided to ban this app all together because it is happening to MULTIPLE LONG TERM SQUARE CLIENTS. I’m assuming I’ll have to hire a lawyer to get my money off of this pathetic excuse for a company. The customer service is despicable and completely unacceptable. Skip square, get literally any other card reading product under the sun. It’s worth it..Wikachikana92Version: 5.79

DeactivatedI’m a wedding photographer and I usually do all my payments through Venmo, PayPal, Google pay, or Apple Pay for the past 2 years. But 2 weeks ago I got to different clients that wanted to pay with their cards so I decided to make a square account and have them pay through that! It was super easy to set up and with in minutes I was able to have the customers pay through the square app via link I sent them! They both paid me and the total ended up being 1350 and I tried transferring it out after a few days but they deactivated my account and put a hold on my money for 90 days!!!!!!! I tried giving them all the information they needed to verify I am a real photographer but instead of trying to figure things out with me and see what’s going on they just send an email so your account is deactivated and this final and toWait 90 days for your money or refund it back it to the people you charged. This company is frustrating, you say you are great for small business but when I try using it for my small business you decide super quick that it’s “fraudulent” because I got paid by my clients???? I highly suggest using Venmo, Google pay, etc.. over this trash company..Brackston dutsonVersion: 5.64

Fine... until something goes wrongThen you’re on your own. It’s actually impossible to get support fixing an issue at this time. There is no number or email address, or contact information of any kind available. You are asked to look through the FAQs and support threads. If what you need is not there, you “contact support,” which takes you through a process to “open a case,” after which someone will email you. The first page of this process, which asks for your location, has been broken for several weeks. There is no option on the screen for answering the question, so you’re unable to move on. I’ve been receiving an error message at login ever since I switched phones, so I am unable to get into the app at all. Meanwhile apologizing to all my clients for not being able to take cards currently. So I search through my old email records to find when I had successfully talked to Support once before, and send a message to that address explaining my situation, giving all the required details, asking for help. Their response is “you’ll have to open a new case.” Okay. I reply that the Paige for opening a case is broken. Over a week later, no reply. I can’t even believe how ridiculous this is..Royal Coffee MugVersion: 4.98

Square Does not give back your moneyWe have dealt with Square now for about 5 years have had multiple good reviews but square decided to shut our account down and hold our $2000 of our money captive for somebody hacking our account and getting a card that we never knew nothing about we have never done or asked for they held money for 90 days very hard to communicate with anybody never calls back or emails they can’t remember that you called and spoke to another representative they tell you that you’ll get your money back in just two days and it goes on for 90 days right hand does not know what the left hand is doing at square too many people working from home. I will never recommend Square to anybody they do not care about their customers all they can do have you talk to people that speak foreign language that you cannot understand and we deal with all kinds of nationalities in our business again I will never use Square nor recommend them to anybody you’re much better off finding a company that processes your payments that will not hold your money and not give it back to you there are several companies out there that do what they do. Tuff Truck Towing.Dtruck63Version: 5.73

App keeps crashingApp crashes after every transaction. Updated iPad now crashes for no good reason.Evantium7Version: 4.76

TapNo so happy ,I already have a dock to accept Visa cards,etc.Needs to accept debit over $100..Headsup420Version: 4.74.1

Beware: Square’s Account Holds and Poor Support Could Disrupt & Kill Your BusinessI’m extremely disappointed with Square’s handling of my account. After using their services for my business, they suddenly deactivated my account without warning, claiming they couldn’t support my business needs. Even worse, they’re holding onto my funds for 90 days, which makes it impossible for me to access the money I need to fulfill services for customers who have already paid. This leaves both me and my customers in a difficult position, as they think their payments have been processed while I have no way to cover my costs or offer refunds. Square’s decision has disrupted my business operations, and this is not the first time in 2 - 3 years, matter of fact go check their PR on YouTube it’s disgusting, thier lack of transparency or flexibility in this situation feels unfair. If you’re a small business counting on quick access to funds, be cautious about using Square, they will hold your funds for no reason. This experience has cost me time, money, and customer trust. It has cost my friend his business last year, and now it cost me mine, I expected better support and flexibility from a payment processor..Moe the greatestVersion: 6.55.1

Terrible CompanyDon’t use square. Did business with them for years, they halted a large payment, wouldn’t let me speak with a manager and accused me of stealing my customers card. Made my business look very bad. Employees are undertrained and rates are very high. Avoid at all costs..Ross MacdonaldVersion: 6.77

Constantly crashingI would love to use this app for selling and accepting payment but it is constantly lagging whenever I am in the middle of listing products. It’s frustrating to deal with, this seems like a high-end appt hat shoul be giving issues, I’m disappointed. Hope I don’t have any issues with processing payments..KkkkkiiiidddddVersion: 6.76.1

AttentionA few days ago Square out of the blue decided de-activate my account. What annoys me to the utmost is that they don’t give you a clue as for why they decided to close business with me ? I had been using them for years, nothing new under the sun as for the type of transactions… Bottom line don’t sign up with them, they are untrustworthy and can one day decide to close you down. Good luck for obtaining a reason from them. They simply de-bank you. Leaving you with a sentiment of being discriminated. Never use Square..WhigleyeVersion: 6.62.1

Missing depositDeposited just over $400 in sales today. Mind you, We have previously transferred our sales to this same bank account without issue but today after I did the same transfer but for a little bit more cash it absolutely disappeared, no history of this transaction l, got ahold of customer service and got absolutely no resolution just a case file number and told our accounts under review? Why is it under review? There has been absolutely no suspicious activity, No filed complaints (until now) but for some reason you guys put me under review. Once and only once this $400 is rightfully returned to my company we will be closing and shutting everything down between us and square and going with clover..Buisness_ownerVersion: 6.59

What a rip offIt’s supposed to deposit the money into your account but I have no idea where the money went to. It’s not in my account!.Red_mitsieVersion: 6.55.1

Zero Respect for PrivacyI do not use point of sale hardware from Square - I do however have an online Square store. While this app works great to keep an eye on online store transactions and receive notifications, the app will not allow you to access ANY features without: Bluetooth, Location, Local Network, and Microphone access permissions. I understand those permissions are required to interact with square hardware, as an online store — we don’t use square hardware. Guess we’ll have to stick to email notifications..TheAppReviewer2282Version: 6.40.1

Cant useUnable to use, when trying to create a account it tells you to update the app. App was just installed so it most currant version..Lovin14Version: 5.61

New Updates TerribleAll functionality has disappeared. Daily sales reports no longer visible. Can no longer scroll between months. Will be switching payment processing platforms if fixes not implemented soon..Ladybird8881Version: 7.9.1

Not worth itI just used this app for the first time. The customers bill was $248.60 and the transaction fee cost me $8.35. I will be deleting this app immediately because I will not be charged that kind of money on every transaction. To anybody that reads this, save your money, time and hassle and find a different and better service provider..Honestguy95Version: 7.8

LiarSquare is a liar..Aquaman369INCVersion: 7.6

ScamDo not trust this app under any circumstances. They only take your money and do not provide any proper service. They charge you for paid bots you never used and withdraw money from your account without permission, which is a form of theft and fraud. You can also use other apps that offer better security..Aqua man 369 incVersion: 7.6

Decline in performanceWOW When did Square get so glitchy??? The website constantly freezes and trying to. Hilda’s my new business web site has been a 72 hour NIGHTMARE so far. The app constantly shuts down as well, so I’m not sure what everyone is so happy about giving 4 star ratings???? No thank you!.Amm66666Version: 7.5

VolNe m’ont jamais redonner 811$ que j’avais en transfert avec eux. Quand on essaie de régler le problème c’est pas de leurs fautes et ne cherche pas de solution rien. Un message automatisé est envoyée….SxcvnbVersion: 7.2

Latest updateFails to process payments.Jeeper01caVersion: 7.0

Problem après mise à jourBonjour Après la mise à jour j ai rencontrée un problème d’encaissement de produit lorsque la quantité est avec virgule ( type float ). Je rajouterai 2 star à l’avis lorsque le problème est résolu.Slim awVersion: 7.0

Bug in appCouldn’t take payment as update to latest iOS kept popping. I don’t have space to do that. I cannot be barred from taking payment without warning. Switched to moneris go, that is a professional company. This seems like a bunch of people who don’t know what they’re doing..UfiejneveheVersion: 6.96.1

Payment disputeI am small business and most of my payments are done through Etransfer. I take some payment through square who are out of the country. Every time I took payment over a $1000 it would flag it even after providing all the proof I would get email to refund it. I already provided the services. I lose money because of this..Danish0608Version: 6.96.1

Will they ever get back to me??They say 1-2 business days.Ff BFF rn the ncgVersion: 6.94.1

OverratedVery bad service.PriyajijuVersion: 6.94.1

So disappointed with SquareWe’ve used Square in our shop for about 2.5 years, and honestly? It’s been a circus. Constant glitches, the software loves to boot you mid-transaction like it’s doing you a favour, and the customer service… absolutely atrocious. Every time we call, we get the same routine: gaslighting, finger-pointing, and the classic “have you tried buying new hardware from us?” as if the solution to their buggy system is for us to spend more money. It’s almost impressive how consistently unhelpful they are. Square might be publicly traded, but they operate like a company that only cares about shareholders and not the real people actually using their product. Mediocre service, rising costs, zero accountability. If you rely on your POS to run your business smoothly? Look elsewhere..StellrmelVersion: 6.86

Poor ServiceDeactivated my account permanently, can’t take card payments when I ordered a pos. Verified my account using my passport but would not verify. Customer service is so bad and would say they cannot do anything about it. Have an upcoming market and square keeps on having issues. Would not recommend!! I really hate this company!.Mi mi 11731Version: 6.84.2

Waste to timeFirst they deactivated my account and now they need my funds for 3 months and then they will release. I used this app for first time it was a worse experience i ever had don’t use this app..GorashaanVersion: 6.84.2

ON FIRE! Probably changing to CloverFurious! I run a business where I get business’ hooked up with technological solutions. I have over 50 clients that use squareup POS. And now MANY OF THEM who chose to use a standard printer are being screwed over. They can no longer print their reports from their ipads. You would think this not to be the biggest issue although most of these clients tends to be old and don’t own any other devices capable of rendering a desktop version of their website. Now I have to tell my clients that barely need printouts to buy a receipt printer for near $300CAD………. I won’t do that. The rule is easy “ONCE YOU PROVIDE IT, YOU CANNOT TAKE IT AWAY” if you do take it away you better be willing to take a hit as well. Regardless of if my clients have issues with the most recent update or not I will be leaving them. You only get 2 stars because you were decent for 10 years and in the last two years it’s just: “GIVE ME YOUR MONEY GIVE ME YOUR MONEY OR WE WILL MAKE IT HARD TO USE OUR SOFTWARE THAT YOU ONLY USED BECAUSE IT WAS EXTRA SIMPLE”. And for anyone that defends this behaviour keep in mind that they had to INTENTIONALLY go out of their way to make sure other printers don’t receive the right data in order to print. Go ahead square keep it up. You will continue to lose developers, clients and plenty of money. Blows my mind that a company that is dying to increase revenue keeps making moves that they think will pull in money but instead ruins the business’ owner and their clients experience at checkout. You’d make more money going back to 2018 when square wasn’t run by greed— as funny as that sounds. But go ahead square milk your customers so much that someone else does EXACTLY what you did and disturbs your market by being that brand that isn’t trying to force their solutions down your throat. (Hell I should of got my clients off this as soon as last year when then initiated fees for giftcards.. 2.5% + 30cents are you nuts? paying for the gift cards themselves was not enough for you greedy bas*****).Petryk21Version: 6.82.3

Tap problemDisgusting app… it betray you when you need it the most. Tap suddenly stops working..G4goldeeeVersion: 6.82.3

Horrible Customer ServiceI downloaded the app as it was recommended to me and immediately it was put under review and deactivated. When reaching out to customer support I was told there was no way to reapply and to maybe try another company. No explanation and no help. Just flat out rejection for no reason. I asked as to why it was deactivated upon JUST setting up and I was told they would create a help ticket to get some answers and see what they could do next. After a week of no communication I contacted them again and gave my reference code. Again they asked what the problem was and upon answering that I was told no further information will be given and promptly hung up on. Terrible service. I will take the first square customer support reps advice and take my business to Moneris.CWing007Version: 6.82.2

IPhone TapAdded customer then added amount, then the tap came up, then it disappeared and I couldn’t get the amount entered again as it wouldn’t come up. Very confusing to use..NettieFellyVersion: 6.82.2

I have missing moneyBad activities.(GamerBoy)Version: 6.82.1

Not recommendedNo help at all. Customer service staff doesn’t know anything and is not able to help you out. We made 20k transaction from my customer and have been waiting for 5 business days for it to be completed. We were informed that we needed to upload some documents. Why you just don’t send an email or inform us about it? Do we have to call for every single thing? In the meantime, they took their cut already which is $660. So why you’re still holding the money? This situation puts me in rush, disrupts my work and for sure my customer is unhappy and worried about her money! As soon as I get my money, will delete this app!.Deniz35GVersion: 6.82

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