Fanatics: Shop NFL, NBA & MLB Customer Service

Fanatics: Shop NFL, NBA & MLB Positive Reviews

Won’t let me login to the appI keep putting the email and password I use for my fanatics account and it keeps saying login failed I’m not putting in the wrong stuff so idk what to say this is the 5th time it’s happened to me with this app, and if you want to reset the password just in case they ask for the email and never send an email to reset the password which isn’t my problem but it’s a problem in general if someone actually forgot their password!.J4V_tw3EtyVersion: 3.5.12

Great App for Sports, but….This app is fantastic for getting the latest jerseys and merch for your favorite sports team. Finding what you need is easy and all of the filters are very convenient. Also, the checkout process and choices of payment are a huge plus. But, alas, there are some drawbacks as well that do not by any means wreck the shopping experience but more just make it take longer than it should. First and my largest complaint is the login system. The app does not remember you being logged in for more than a day and it requires you to complete the “I’m not a robot” every time, very very annoying. This hinders my enjoyment when I am looking into what the status of an order is or checking my account. The second and last complaint I have currently is just more stabilization updates to the app. Other than that, like I said in the beginning of this review, it is a great app..Triche199Version: 3.5.12

Pretty decent but missing some obvious featuresFour things: 1: would love to be able to save items to a wish list or ‘save for later’ feature 2: no ‘Share’ option to send an item to another person. Have to take and send a screenshot. 3: app constantly signs me out. I constantly have to sign back in. Very annoying and unnecessary. 4: poor consistency. For example, there are Jazz jerseys for sale (I’m a Utah Jazz fan) with players who never wore the jerseys the names are on. Example, Donovan Mitchell, Rudy Gobert, Bojan Bogdanovich were traded prior to the change to black/yellow unis, but some poor sucker can sure buy those guys’ jerseys in the new black/yellow set. Makes no sense. It’s a choice to be that unaware..AwstevensVersion: 3.5.12

Bogus to charge delivery fee then say it wont be delivered in that time frame, tell us firstIf delivery is going to be delayed why dont u tell someone that before they order not after. Your chargjnf me 8 bucks for shipping 3-7 days then say it probably will take longer. If i knew thay first i wouldnt have ordered it right now. If this doesnt arrive within a week im gonna return it and get my money back. That is terrible business to do that to people who are willing to spend their money with you right now. Then you wanna do that crap.RhillinoisVersion: 3.5.12

WellllIt’s getting annoying how every other teams NFL page seems to be working but the chargers never works. It’s always messed up, it looks different from the others. Like when you click on ANY other team it takes you to a page with featured boxes looks nice, and then when you click the Chargers team it just takes you to a list. When they fix this maybe I’ll start buying from them again.Mcook3739592:7Version: 3.5.12

Fanatics Sports CardsIt’s nice to see a company selling sports cards to collectors without inflating the price and gouging buyers like the manufacturer has been doing for the past year with their “Dutch” Auctions where you would have to pay 2 or 3 times as much as those cards would have cost pre-epidemic. I can’t wait for Fanatics to assume ownership of the Panini brand! Thank You FANATICS for making sports cards affordable again and helping young kids and avid collectors afford to buy them….Sports Cards GuyVersion: 3.5.12

App is too buggyI kept getting a message that “Uh oh, something went wrong.” As I type this review, I can’t see any of the words I’m typing, so there are a lot of issues with the app. However, I was successful in completing my purchase. Was available in the app as it is on the desktop site. I use the app more than the mobile or desktop site and noticed that you can only get free 2 day shipping through ShopRunner via the website. I will change my rating from 4 to 5 stars once ShopRunner becomes available via the mobile app..TeeCee81Version: 3.5.12

An absolute trash appI’m blown away by how many positive reviews this app has. But notice most of them are older. More recent reviews are about how trash this app is. It is complete trash. The app is so unstable it’s not even funny. You go on there and chances are you are going to get a message that says something went wrong. I usually see it several times in on browsing session. What a joke..Csmith71611Version: 3.5.12

Great and Efficient, not perfectObviously, I have access to both of my favorite pastimes WWE mercy and Dallas Cowboys. The fact that it’s in one place makes my life easier. The app randomly closes in the middle of my purchase, and sometimes I even have to start all over. Errors occur every once in a while but it’s nothing to just go back in. I’ve gotten thousands of dollars worth of jerseys and merch, and I couldn’t be happier. Fanatics should drop an update simply optimizing the app though..Michael A. JonesVersion: 3.5.12

My favorite place for team apparelI love Fanatics whenever I’m shopping for myself or my family. Prices are great, especially the sales and so many choices for every team. I’ve only had to return one item and it was so easy. I was refunded immediately after they received the hoodie. I have been ordering from Fanatics for years without any problems. I highly recommend shopping at Fanatics for all your sporting apparel..Sharbear54Version: 3.5.12

ONE SIMPLE REQUESTI love this app so much but would it be too much to ask to include an “add to wishlist” feature? This would be beyond helpful, considering it always having to go back through all the teams I like in NBA, NFL, NCAA BBALL AND NCAA football and attempting to locate all the items that I want to eventually purchase. This would make your app PERFECTION!!.TxaggiefanVersion: 3.5.12

Great Items, Poor Shipping PolicyWould’ve been 5 stars if not for the extra charges. Ordered some great jerseys and during the process I kept seeing a flyer for free shipping if over $99. Then when I went to finalize my $300 purchase got charged a $7.99 shipping fee and a $2.99 processing fee with no way to get out of it. Not a very nice scam to pull on someone. It’s not much I know, but just the way it happened just wasn’t cool. Know what I mean jelly bean?.Qcksilver505Version: 3.5.12

Needs updateMy app will not allow me to add or remove anything from/to the cart. I get an error message every time no matter the item. Haven’t been able to purchase off the app in a couple weeks now. Another recommendation is to allow you to chose how much fan cash you use when making a purchase. Allow customers to build up a balance. Revert back to how the app previously was since it has been bad for sometime now..WAC1171117117117Version: 3.5.12

Coupons.I buy a lot of items from u guys and once in a blue moon I’ll get a coupon for like 20% off next order but doesn’t qualify for discount items and I don’t think that makes any sense, a coupon is obviously like a gift for being a good customer or buying rewards and there should be no restrictions on using it, I can understand not using multiple coupons but to restrict the coupon like that is just not good business for ur customers..PereDog66Version: 3.5.12

PricingI get the whole inflation, supply chain, labor, etc thing but your prices have gotten so out of control it’s insane. How about we back off the 70% margins now that you are in the gambling game and give folks an opportunity who don’t have the resources an opportunity to buy your products and love on their teams a bit more? There’s an old saying that goes something like “you don’t take margin rate to the bank, you take margin dollars”..Whiteshoes123Version: 3.5.12

Add a back button from cartWould give it 5 stars if you can go back to your place in shopping after adding items to your cart. Once an item is added, you must redo your search and start from the beginning. Kinda annoying to have to wade through all the items again to see new stuff.Joekoz1977Version: 3.5.12

Great products! Great quality! Awesome selection!I’ve been ordering from Fanatics for 4yr + and have ordered a bunch of shirts and other apparel. I’ve never once been dissatisfied, most shirts are true to fit. The shipment gets to you quickly. You can’t beat it and after buying from Fanatics would be disappointed ordering from anyone else. Josh G..Jgriff28Version: 3.5.12

Good and BadsSome bugs and crashes here and there but I always end up getting what I want, love the app(site) but the app the fixing and improvements specially when searching for Jerseys Having to go the search bar and type to browse “international clubs jersey” and “NBA jerseys” It’s time consuming, fix it please.Nikefan+Version: 3.5.12

LOVE FANATICSI really love this app!!! Always have a sale of some sort and they ship things so quickly. Never have to worry about my information getting stolen. Totally confident in them. Only thing I would change is the fan cash. It shouldn’t expire so quickly LOL. Thanks fanatics for having the best stuff. Almost anything and everything!.MamaStarnes17Version: 3.5.12

Great app, 5 stars, 1 questionWHY IS IT IMPOSSIBLE TO SHARE ITEMS? You have missed out on so much business because I can’t share exactly what I want from the app to my wife when I have Christmas or birthday gift ideas! Give items a share button… please! Thank you. Otherwise, I love this app. It’s dang near perfect..Kcbrez009Version: 3.5.12

FavoritesOne thing that should be added is the ability to star something or save something for like quick access. but overall great just wish it had that option..CreemyazzVersion: 3.5.12

Get your team gearFanatics kills it. Doesn’t matter if I’m buying items for me or friends or family. I get my gear, or a gift for someone and always have the BEST selection available. Selection, shipping, and service are always great. My go to for anything sports I need..OmerVersion: 3.5.12

Updates Ruined A Great AppI’ve been using Fanatics for years. The app was great, but then they started making changes to it. Now it’s so frustrating to use. It’s full of bad links. The most frustrating part is your favorite teams shortcuts aren’t there anymore. Then when you enter your team in the search bar nothing happens. I won’t stop using the app, since I love ordering from Fanatics so much that I won’t let a terrible app stop me..Rene🏃🏻‍♂️Version: 3.5.12

Honestly only one downfallI love fanatics. Use it for all my fan gear. Only downside is shipping, sometimes even basic shipping is expensive. Along with this, they use FedEx. FedEx just is not it. They are slow, and I get we are in a pandemic, but, I had ordered something, it was in a neighboring town, I check the next day, it’s in a different state. FedEx is so bad, but fanatics is AMAZING.Finan3Version: 3.5.12

Ups and downsAlthough the fanatics has all the latest gear… it is soooo frustrating to logging into the app! It is a nightmare to “forget password” email never comes or when it is does it’s an hour later. By then, I have forgotten what I wanted as the cart does transfer over once I’ve logged on. I’d like to login so that I can get my points, but now it isn’t even worth it..Me$$$$$$$$$$Version: 4.0.23

Fix this app please!This app needs fixed I can’t access the app on my phone unless I’m using WIFI. I just started having this issue this week where I’ll launch the app using data and a pop up message appears saying “access denied”. There is no way I am the only person that is having this issue but the app definitely needs a patch!.HhbfcghVersion: 3.5.12

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Fanatics: Shop NFL, NBA & MLB Negative Reviews

I was sent the wrong jersey after waiting months and my order was called instead of fixed.I ordered a Tua Tagovailoa Jersey right after the draft because I was so excited to get our teams new franchise QBs jersey. It said there would be a long wait and of course I understood that because there was a lot of people ordering them. I got an email 2 nights ago stating my order finally shipped. I was pumped! When the box came and I opened it I was shocked to see that they had sent me a Tom Brady (who every dolphins fan hates) jersey. I initially laughed it off as a mistake until I started dealing with their customer service. They told me there was nothing they could do and I would just have to submit another order but they were out of stock again and I wouldn’t get it until December- it’s August now. They then told me I better send back the jersey they sent me right away or they would charge me for that too. So after fanatics having my money for months they sent the wrong jersey, cancelled my original order, and threatened to charge me more if I didn’t send the wrong one back right away. But don’t worry they said they would give me free 3 day shipping to make up for it 🙄 which they are already giving everyone free on their website. I will never order from this company again and I doubt I’ll even get my refund for what I already spent. Just terrible..Ty SabVersion: 3.5.12

Defective merchWell, since it’s a physical impossibility to write a review anywhere on the website, I’ll just do it here 😄 To say I’m displeased is an understatement. I purchased my new hat on Sept. 29th. Weirdly, never got a confirmation email that my order had been received, shipped or delivered - even though I have an account. But the order was received, shipped and delivered. Only issue is that when I opened the box, the hat has severe and blatantly obvious defects. For reference, it’s appears the hat was stitched together by someone who is blind, and used their feet to operate the sewing machine. I figured, no worries, I’m sure with MLB being the multi-hundred billion dollar business it is, I should be able to return/exchange it no problem. I will say, the process isn’t particularly difficult, but the fact that I have to pay a single red cent to send back something defective that YOU sent me is a little asinine. In what universe should I have to pay to send something back when it’s very clearly a quality issue on your end? Any clarification would be fantastic! 😁.Jkelty98Version: 3.5.12

Hole in new shirt!Downloaded this app only to communicate with the company. Their website offers chat support but it is not available. I bought a shirt and when I pulled it down over my head my thumb went through the shirt. No, not too tight, large fit. If you buy anything from them customized by you, there is no returns, even for defective products. Don’t spend your money on this site. I was dissatisfied the moment the shirt tore. I have ordered twice from here, but my account showed no history of orders (trying to get order #) until I tried to process a return. Then it showed the orders with my shirt flagged as ineligible to return. If I do not get my money back it will be on to the NFL websites to complain about their partners. The NFL is complicit if they represent that fanatics products are NFL quality. Then on to the college football sites until fanatics gives me my money back..BUM 2Version: 3.5.12

Latest update is terribleDON’T DOWNLOAD THIS APP!!! USE THE WEBSITE INSTEAD!!! When I first downloaded this app years ago, it was awesome and simple to use. But this latest update is TERRIBLE TERRIBLE TERRIBLE!!!!!! Whoever decided to change it from the original and put out this new update, should BE FIRED!!! The app constantly crashes while scrolling through, my favorite teams are no longer saved, constantly have to log back in with email and password, and saved items for later don’t get saved. I’ve ordered from this app for years, but since 2019 to now, it’s become an annoyance that I now rarely want to use. I hope they change it back to the old version. If it ain’t broke, then don’t try to fix it!.ScalTrojan96Version: 3.5.12

Terrible ExperienceFanatics has the absolute worst customer support I have ever experienced. My rewards from the Sportsbook showed up as applied to my total at checkout, and then my card was charged the full amount as if I had no rewards. I know that it should have worked because it did on a previous order. I spent a week trying to get in contact with someone at fanatics who could help me, and all I got was canned responses that began to get repetitive and annoying. There is not a single person at Fanatics who is interested in helping you with a customer service issue. They just hope to give you enough vague and unhelpful responses that you give up..Ydarb4Version: 3.5.12

Crashes. All. The. TimeWhile the design of the site is good enough, the fact that it crashed on me several times within 10-15 min of usage, shows you don’t care about getting your products to your customers. And this isn’t the first time that I’ve had items in my cart, set to purchase, but because this app is such utter garbage, I will not be finishing the purchase. Provide a reliable app, pay your IT department to work on the weekends, whatever you need to do, but I’m sick of wasting my time trying to select items to purchase, only to have your app relentlessly crash..Yessir!!Version: 3.5.12

Love the store, hate the appI am an avid shopper on the website and was on the app for some time. Ever since the last major update (~3 months ago) this app has been completely useless. It resets every 30 seconds, sending you (in the middle of browsing categories, looking at a product, completing a transaction, etc.) back to the home page. It has been this way for months, with one update, two months afterwards, that did nothing to fix this issue. I hope one day I can edit this review to make it positive, because without this issue I’m sure I’d love it. For now, just stuck to the website, that generally works great..BenTheAlpacamanVersion: 3.5.12

Used to be amazing now just mehThis app used to be amazing, it felt like an app but then they started making changes and it started looking more and more like their website. They took away the sub categories and the options to filter to newest items in the search categories and it makes it harder to find what’s new. I also hate that if I want to order something I have to enter in all my info they should add a Face ID or Touch ID shortcut to make the checkout process faster. This app has so much potential they just need to get their priorities straight..Kano is goodVersion: 3.5.12

Constant Error MessageThis was my favorite sports apparel app. I’ve rocked with Fanatics for years. I’m so tired of receiving the “oops, something went wrong message.” Because the ability to save my favorite teams was removed years ago, each time the oops message appears I am forced to restart my shopping experience. Please let me customize my favorite teams again. I do not want to scroll through all of the colleges just to get to South Carolina. I hope the developers take these reviews into serious consideration. There are several submissions that reference the crash and the favorite team option..Gmck99Version: 3.5.12

Didn’t get my shirtI ordered two University of Washington football shirts one came the other one. Didn’t I want on Twitter multiple times and was told I would be help and it would be taken care of that was in December. I believe in any business you must have quality customer service no question this is not the case. I’ve asked for a refund a credit to my account and nothing has happened. We live in a society now we’re people don’t follow through. They say one thing and do another I challenge you to finish the job and give me my shirt or give me a credit thank you a very dissatisfied customer.Blues, brotherVersion: 3.5.12

Fix your appI’ve been buying products from this company for over 12 years now. Website is fantastic. This app has more bugs then an ant hill. Terrible coordination when you try to do things like go from adding something to your cart to continue if looking at products. Non stop in the middle of shopping it wants to say something went wrong then you press retry and it makes you restart everything. I’ve deleted and downloaded this app multiple times thinking that can be the fix and still no help. As a huge fan I’m very disappointed at the execution..CaesarFehlingsVersion: 3.5.12

Can’t get a break!!!If there is a sale, the price of shipping bring the total back to regular price if not more. Then when I add coupon it doesn’t work for certain items when it should apply to all.. Then if your allowed to use a coupon on a items (which your only allowed 1coupon with your order) the shipping bring you right back to regular price!!! So there is no such thing as a sale.. I shop this site all the time for my kids and I, but big business don’t care nor give back it seems. Fan reward points is little to none. I’m just venting and struggling like many in this pandemic to make Christmas good as I can...P2tymeVersion: 3.5.12

Please go back to the old version of the app!I agree with most ppl on here. I use to use this app all the time and order from it. It was easy and simple, with your favorite teams setup, items you favorited, etc. Now, all of those features are gone! You have to log into the app every time you use it. Rather you say keep me logged in or not. Your favorite teams are not saved anymore. You cannot favorite/like an item and go back and find it in your list later. I have to consistently add items to my cart so I can see them later. And a ton of times, the items do not stay in my cart. No longer user friendly!.Iphone XS Max email UserVersion: 3.5.12

All around bad customer serviceI ordered two jerseys and received a date of June 30th on standard shipping. The order date was May 4th, 2023 normally I wouldn’t pay any mind, but when I check the status of my order on June14th, 2023 Fanatics is offering shipping in 2-3 days on items purchased on that day. Meanwhile my Order was push to a delivery date of July 11th, 2023. After contacting customer service their only answer was to pay more money to expedite. Instead of adjusting my order to 2-3 days like every new buyer is getting. I will not buy from this company ever again..GoodfellaszVersion: 3.5.12

Slow and unstableNavigating the app is extremely slow and the shopping cart will randomly empty, you will have to go back and look for the things you had previously added to the cart. I also don’t appreciate getting bombarded with free trials for programs after making a purchase, I think a significant amount of your customers will agree. It’s unfortunate that Fanatics doesn’t really have any competitors, they have no reason to improve when they have connections with every major sports association..Brett0nVersion: 3.5.12

Great App.. Horrible T shirt QualityOne of my favorite apps!! One stop shop for ALL sports. I love the fact I can combine all of my purchases and rewards across the board. BUT……. The quality of clothing, mainly t-shirts, is way below par. It’s like $5 shirt quality. But we have to pay $30 plus. Even the Adidas shirts are horrible. Also, Dear Fanatics, NOBODY WEARS 100% COTTON ANYMORE. Step it up with more Tri-blend choices, you already have the price right for them. And maybe get a red blooded American to use as a model. I’m tired of ordering 2 sizes too big and guessing with every purchase..Goin•PostalVersion: 3.5.12

Customer ServiceI was going to buy something with my fanatics credit card and when I picked that as my payment method it never gave me option to use my card so I called and tried asking the agent if he could help me to see if there is a problem with my fanatics credit card he had no idea what to do and he was talking over me if he would of let me explain and shut his mouth we could of rectified the problem I’m a very unhappy customer and will buy my team’s gear on another website you should train your employees to shut up and listen.Excustomer69Version: 3.5.12

Terrible AppThis has gotta be one of the worst apps I’ve ever used. The descriptions of the items is vague, several of the sizing guides are either hard to understand (CM) or not accurate. And when you place something in your cart, the system defaults to your cart to checkout…..and way down at the bottom in very small print is the “return to shopping” option. Guess they’re not interested in buying multiple items or that return to shopping option would be more visible..Violetfemme 7766Version: 3.5.12

Change it backThe app used to be perfect but now it has gone to hell. It used to be its own unique app where you could favorite teams and it would have unique pages for the cart and for each team. Now its just a mobile version of their site and the app is even worse because it crashes all the time and logs you out meaning you have to log into your account every time you use the app. It would be a five star if they just went back to the old app which was perfect.NolaprideVersion: 3.5.12

Low feature app… just use the websiteErrors out constantly, doesn’t retain any of your selected favorite teams even with login (the website does). You have to drill down in layers of menus but there is no back button so if you want to stay on a team but just navigate up to select a different category you are out of luck… starts you off at the top of the tree and you have to select your sport again. Lower than beginner level app dev. Better off just going to the website..FraktulzVersion: 3.5.12

Last big update ruined the appI’ve been shopping with Fanatics for years, and generally haven’t had issues with them. But when they rolled out a big update that totally reworked the app a number of months ago, it just destroyed the experience. It used to be really easy! But now they seem to have just made the app more like the website, with a poor layout, slow load times, and an inability to remember your favorite teams. It’s just a pain. I wish they would bring back the old app that worked really well..Broncoman27Version: 3.5.12

Navigation in app is badYou can’t go back or continue shopping after adding something to your cart it always freezes and says something went wrong the. You have to go all the way back to the main page. This app has been awful for a long time, you’d think they’d fix it by now. I like Fanatics and it’s such a big company you’d think they’d be able to make the app work better..Parkman66Version: 3.5.12

SaleI bought a signed item that wasn’t going to be delivered for about three months or so and paid full price. Those items are usually not discounted when they’re so exclusive. On the day that I got the email that the item was being shipped, the item showed up on here with a 25% discount. I hadn’t even received the item that I paid full price four months before and you’re putting it where it’s eligible for sale.. that’s not the way to do business.Shutter212621Version: 4.0.27

RefundI think the policy of not being able to get a refund or some type of credit for a personalized item should be changed! I ordered a men’s small personalized shirt and the size it came in was ridiculously small! I looked at the size chart but shirt that I’ve received definitely looks way smaller! The fact that I can’t even exchanged it for a bigger size is crazy. That small shirt is just gonna be dumped and wasted. Might as well reuse the material since it’s unworn and still new..D_stilloVersion: 3.5.12

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