Fanatics: Shop NFL, NBA & MLB Customer Service

Fanatics: Shop NFL, NBA & MLB Positive Reviews

The best online casino available to Michiganders!I played Bet MGM for far to long! After mgm suspended my account for the 20th time over some sort of misunderstanding that they still haven’t explained to me, I decided to create an account with fanatics and I couldn’t thank mgm enough for ditching me! I’ve won more in 3 months than I won with mgm in 2 years! In fact if my boyfriend and I put all our winnings from mgm together fanatics would still beat out mgm with my account alone! They gave me my own personal customer service agent that’s wonderful and I can text him anytime I have a question or concern or run into anything at all, or even just want to say hi! He’s super fast with his responses and it feels like he truly cares about keeping me as a customer! MGM literally had me so upset so many times because it felt like I was just a small fish in a sea of much bigger more important fish! Whether I spend $1 in a day or $200 in a day fanatics customer service treats me like I’m the most important customer they have! They aren’t just awesome because it seems like I win a lot more but they are awesome for 100 other reasons as well. They have fan appreciation party’s and tailgate party’s for football fans, they make sure that each customer feels important and heard and every concern is addressed and you end up feeling validated and truly content with any issue that gets brought up. I urge everyone that is wasting time with other Casinos to stop now and give fanatics a try. The results will speak for themselves. I promise!!!.Fanfansarah🤑Version: 4.23.0

Honest bettingIt’s the only Sportsbook that goes above and beyond to make its customer happy, from the insane amount of boosts, the free games and giveaways that seamlessly sync from fanatics to fanatics Sportsbook there rewards (fancash) program is unmatched. The overall generosity u receive here for every bet, the weekly card game and prize drop ( that is actually winnable ) just yesterday the shuffle rewarded me 100 fantasy, no hoops no surveys no secret terms just pulled the 100 winner and just a few moments later bam 100 fancash. Personally it just feel good to see and feel the mutual relationship fanatics has with its customers. It may say fanatics Sportsbook but they seem to do their best to keep the Sportsbook in the middle unlike the other big sites whom play as it’s them and betting vs you fanatics just offers the platform to bet not picking sides and showing appreciation to its customers instead of seeing them as targets Honest sincerity, Patrick Fenyes.P-TriZZVersion: 4.43.0

Amazing App for Every Sports Fan!The Fanatics app, including the Sportsbook and Casino, delivers an outstanding all-around experience for sports fans. Everything is clean, fast, and well-designed, making it easy to switch between shopping for gear, placing bets, or enjoying casino games—all in one place. Fanatics App (Merch & Gear): The shopping side is top-tier. There’s an incredible selection of official merchandise across all major leagues and teams, and the app makes it easy to find exactly what you want. Checkout is smooth, tracking is clear, and the personalized team feed is a great touch. It really feels built for fans, not just shoppers. Fanatics Sportsbook: The sportsbook is intuitive and beginner-friendly while still offering plenty of depth for experienced users. Odds are competitive, player props are well organized, and live betting runs smoothly. I especially like how clean the layout is—no clutter, no confusion. Promotions and boosts are easy to understand and actually useful. Fanatics Casino: The casino side is a nice bonus. The games run smoothly, load quickly, and there’s a solid variety—from slots to table games. It integrates seamlessly with the rest of the app, so everything feels unified instead of tacked on. Overall: Fanatics has done an excellent job creating a premium, all-in-one sports ecosystem. Whether you’re shopping for official gear, placing a bet, or playing casino games, the experience is smooth, modern, and reliable. Definitely one of the better sports apps out right now. Highly recommended for any sports fan looking for convenience and quality in one app..Nina4nick45Version: 4.26.2

Fanatics honestly earns these 5⭐️ reviews!First off, in order to withdraw to any bank/PayPal/Venmo etc, (the name on the card must match the name on the casino account/ your ID) and must have already deposited cash from said card/bank account that you want to withdraw the cash to. Just FYI that goes for any online casino. But love the fan cash Friday chance for some decent money even though “you’re so close” usually is your prize lol but I’ve won some money from that and the daily spins. I just have never once won anything from the fan cash SHUFFLE, that daily game is horrible but the second chance sports betting is nice and a good variety of games to play ‘ I highly recommend!!..Rizz412Version: 4.28.0

Great App for Sports, but….This app is fantastic for getting the latest jerseys and merch for your favorite sports team. Finding what you need is easy and all of the filters are very convenient. Also, the checkout process and choices of payment are a huge plus. But, alas, there are some drawbacks as well that do not by any means wreck the shopping experience but more just make it take longer than it should. First and my largest complaint is the login system. The app does not remember you being logged in for more than a day and it requires you to complete the “I’m not a robot” every time, very very annoying. This hinders my enjoyment when I am looking into what the status of an order is or checking my account. The second and last complaint I have currently is just more stabilization updates to the app. Other than that, like I said in the beginning of this review, it is a great app..Triche199Version: 3.5.12

App is too buggyI kept getting a message that “Uh oh, something went wrong.” As I type this review, I can’t see any of the words I’m typing, so there are a lot of issues with the app. However, I was successful in completing my purchase. Was available in the app as it is on the desktop site. I use the app more than the mobile or desktop site and noticed that you can only get free 2 day shipping through ShopRunner via the website. I will change my rating from 4 to 5 stars once ShopRunner becomes available via the mobile app..TeeCee81Version: 3.5.12

Thoughts on fanaticsI like shopping on fanatics. My only complaints about fanatics is shipping is absolutely a monstrosity there’s been times just took forever to get my items when I was wanting them for a certain sporting event and I had to go out to our local stores to buy something because the shipping was over a week late, which happened a few few times. And lots to mention pricing, you guys are a little bit high on your pricing. I know you give discount and cash but it’s like heart attack to earn cash just seriously I wouldn’t hate if you lowered your prices a little. Which of course I’m sure everybody would love that . Work on the shipping problems. !!.Muckdog44Version: 4.22.0

Pretty decent but missing some obvious featuresFour things: 1: would love to be able to save items to a wish list or ‘save for later’ feature 2: no ‘Share’ option to send an item to another person. Have to take and send a screenshot. 3: app constantly signs me out. I constantly have to sign back in. Very annoying and unnecessary. 4: poor consistency. For example, there are Jazz jerseys for sale (I’m a Utah Jazz fan) with players who never wore the jerseys the names are on. Example, Donovan Mitchell, Rudy Gobert, Bojan Bogdanovich were traded prior to the change to black/yellow unis, but some poor sucker can sure buy those guys’ jerseys in the new black/yellow set. Makes no sense. It’s a choice to be that unaware..AwstevensVersion: 3.5.12

GreatThis is a great app! My favorite one to use. I used other apps like FanDuel but the fact you give great promos and have the fancash build up per bet is the main reason I use this app. Thank you for being such a great app and standing out compared to the others. Also the fact yall void the player bet if a player gets injured is another big reason why I use this app over others. P.S. would be nice if you hooked me up with some FanCash since I did this review for yall. Would be great! Thank you.VFL15Version: 4.24.0

Refund policy scammersThis company won’t refund you the full amount for a purchased item if you use a gift card as part of the purchase. What does it matter where the original source of the money came from? It’s still real money so if somebody gives me a $50 gift card and I buy an item from Fanatics for $50 and it’s the wrong size or I don’t like it and I want to return it, my return amount is zero dollars because they don’t refund people for using a gift card. I will never ever use this company again and I will discourage anybody from using them..RG!!!!!!!!!Version: 4.38.0

Won’t let me login to the appI keep putting the email and password I use for my fanatics account and it keeps saying login failed I’m not putting in the wrong stuff so idk what to say this is the 5th time it’s happened to me with this app, and if you want to reset the password just in case they ask for the email and never send an email to reset the password which isn’t my problem but it’s a problem in general if someone actually forgot their password!.J4V_tw3EtyVersion: 3.5.12

Bogus to charge delivery fee then say it wont be delivered in that time frame, tell us firstIf delivery is going to be delayed why dont u tell someone that before they order not after. Your chargjnf me 8 bucks for shipping 3-7 days then say it probably will take longer. If i knew thay first i wouldnt have ordered it right now. If this doesnt arrive within a week im gonna return it and get my money back. That is terrible business to do that to people who are willing to spend their money with you right now. Then you wanna do that crap.RhillinoisVersion: 3.5.12

Great and Efficient, not perfectObviously, I have access to both of my favorite pastimes WWE mercy and Dallas Cowboys. The fact that it’s in one place makes my life easier. The app randomly closes in the middle of my purchase, and sometimes I even have to start all over. Errors occur every once in a while but it’s nothing to just go back in. I’ve gotten thousands of dollars worth of jerseys and merch, and I couldn’t be happier. Fanatics should drop an update simply optimizing the app though..Michael A. JonesVersion: 3.5.12

WellllIt’s getting annoying how every other teams NFL page seems to be working but the chargers never works. It’s always messed up, it looks different from the others. Like when you click on ANY other team it takes you to a page with featured boxes looks nice, and then when you click the Chargers team it just takes you to a list. When they fix this maybe I’ll start buying from them again.Mcook3739592:7Version: 3.5.12

Fanatics Sports CardsIt’s nice to see a company selling sports cards to collectors without inflating the price and gouging buyers like the manufacturer has been doing for the past year with their “Dutch” Auctions where you would have to pay 2 or 3 times as much as those cards would have cost pre-epidemic. I can’t wait for Fanatics to assume ownership of the Panini brand! Thank You FANATICS for making sports cards affordable again and helping young kids and avid collectors afford to buy them….Sports Cards GuyVersion: 3.5.12

Great Items, Poor Shipping PolicyWould’ve been 5 stars if not for the extra charges. Ordered some great jerseys and during the process I kept seeing a flyer for free shipping if over $99. Then when I went to finalize my $300 purchase got charged a $7.99 shipping fee and a $2.99 processing fee with no way to get out of it. Not a very nice scam to pull on someone. It’s not much I know, but just the way it happened just wasn’t cool. Know what I mean jelly bean?.Qcksilver505Version: 3.5.12

Worst customer serviceSpent 2 hours on the phone trying to figure out why my gift cards had a balance and then when I went to pay, there was a zero balance on there called three times to customer service. Keep getting hung up on with no solution on top of the frustration because nobody knew how to fix the problem, and no supervisor to speak to..Crazy GabbyVersion: 3.5.12

Where’s My FancashI’ve bought countless items from this app and I only seen fancash available to me just once. The app glitches and the payment declined. I immediately attempted to repurchase the item and the $12 fancash wasn’t available. I know I have a good amount of fancash that fanatics makes hard to impossible to collect. It will eventually turn me off this app if I can’t get this issue resolve..BrooklynLifeVersion: 3.5.12

An absolute trash appI’m blown away by how many positive reviews this app has. But notice most of them are older. More recent reviews are about how trash this app is. It is complete trash. The app is so unstable it’s not even funny. You go on there and chances are you are going to get a message that says something went wrong. I usually see it several times in on browsing session. What a joke..Csmith71611Version: 3.5.12

My favorite place for team apparelI love Fanatics whenever I’m shopping for myself or my family. Prices are great, especially the sales and so many choices for every team. I’ve only had to return one item and it was so easy. I was refunded immediately after they received the hoodie. I have been ordering from Fanatics for years without any problems. I highly recommend shopping at Fanatics for all your sporting apparel..Sharbear54Version: 3.5.12

PAZE Should be an option & sales for certain sizes!!!!I don’t understand why PAZE isn’t an option on the app but it is on the site. So if I wanna you PAZE I have to order thru the site miss out on my Free Shipping and my 5% FanCash. Also I don’t appreciate how items will be on sell in every size but my size that’s unacceptable. If one or multiple sizes are on sale, all should be on sell in my opinion as a loyal customer!!!!.Nino Tha DonVersion: 4.24.1

Buy from other sitesTerrible customer service, it’s tough to get in contact with an actual person , a lot of their products are not the best quality. There sizes seem to run different. If you need to return something you will be charged and it will be difficult. It is better to order from the brand directly..Bobwilliams34Version: 4.0.31

Almost perfect, 1 major flawEverything is as you expected and should be from a merch app, but the only major issue across their app and also on the website is no way to save items to like a wish list or even just favorites. Which is very frustrating. You see something you really want and you wanna come back to it later and there’s no way to really do that..GeorgeTrainVersion: 4.5.0

Love the Fanatics app!!! All of your fav teams merch in one easy to navigate platform.It’s not a ton different from the process you follow to order through their website. First time ya DL and order from the app they hook ya up with a $5 dollar reward to put toward ur purchase or save. Also, shipping is always free through the app. Thats enough of a good reason to dl their app entirely as it is!.HoeBinnesssss4shoVersion: 4.26.2

CouponsYou have some great deals, but I don’t like that for the sale you have to enter the coupon. It would be better if the coupon auto populated into the cart like other websites do. I had forgotten to enter it on larger cart once and had to call in, only to return the item and start my shopping over. The free shipping option is great: 3-7 days is often within 3 days. They use On Trac..I C U AS U RVersion: 4.25.0

Needs updateMy app will not allow me to add or remove anything from/to the cart. I get an error message every time no matter the item. Haven’t been able to purchase off the app in a couple weeks now. Another recommendation is to allow you to chose how much fan cash you use when making a purchase. Allow customers to build up a balance. Revert back to how the app previously was since it has been bad for sometime now..WAC1171117117117Version: 3.5.12

Coupons.I buy a lot of items from u guys and once in a blue moon I’ll get a coupon for like 20% off next order but doesn’t qualify for discount items and I don’t think that makes any sense, a coupon is obviously like a gift for being a good customer or buying rewards and there should be no restrictions on using it, I can understand not using multiple coupons but to restrict the coupon like that is just not good business for ur customers..PereDog66Version: 3.5.12

Seems like items I want are never in stockI downloaded this app a few months ago and I’ve been waiting for months for a few shirts to become readily available in my size, and they have not been restocked. They are shirts from Mitchell and Ness so it might be an issue with their stock because they seem to not be available on any platform for any website. Other than that pretty impressive library of sports items..Luke from PittsburghVersion: 4.2.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.43.0

Fanatics: Shop NFL, NBA & MLB Negative Reviews

Easier than shopping online, but highly manipulativeIf you’re using the app for purchasing, it is easier than using their website, but there isn’t much other reason to use this app. The sales that they are constantly pushing are highly manipulative because they are almost always offering 20-30% off but the things being advertised like popular jerseys are never included in the sale. It’s mostly dated apparel or jerseys of players on other teams now. The Free games aren’t even worth the time spent to play them. The Fanatics 5 Daily is a huge waste of time. $5 Fancash is the reward and the likelihood of winning is .5%. So you’ll win 1 out of every 200 attempts. If that’s not enough, the other free games are 5 to 10 times as difficult. You’re looking at winning 1 out of every 1,000 to 2,000 attempts. That is straight math, not hyperbole. The Super Bowl game odds are 1 in 62 million to win 25k or 1 in 31 million to win $25 Fancash. I’ll play the lottery for better odds. I understand it’s free to play, so you shouldn’t expect a lot, but to even be worth using my 10 minutes to play them I need a decent chance to justify that time. The bigger issue is that the games constantly crash so 10 minutes easily can become 20-30 minutes. In summary, use to purchase what you were planning to buy anyways, then go on your way. Just know that you aren’t getting a deal like they want you to think you are..AndrewR1789Version: 4.28.0

I was sent the wrong jersey after waiting months and my order was called instead of fixed.I ordered a Tua Tagovailoa Jersey right after the draft because I was so excited to get our teams new franchise QBs jersey. It said there would be a long wait and of course I understood that because there was a lot of people ordering them. I got an email 2 nights ago stating my order finally shipped. I was pumped! When the box came and I opened it I was shocked to see that they had sent me a Tom Brady (who every dolphins fan hates) jersey. I initially laughed it off as a mistake until I started dealing with their customer service. They told me there was nothing they could do and I would just have to submit another order but they were out of stock again and I wouldn’t get it until December- it’s August now. They then told me I better send back the jersey they sent me right away or they would charge me for that too. So after fanatics having my money for months they sent the wrong jersey, cancelled my original order, and threatened to charge me more if I didn’t send the wrong one back right away. But don’t worry they said they would give me free 3 day shipping to make up for it 🙄 which they are already giving everyone free on their website. I will never order from this company again and I doubt I’ll even get my refund for what I already spent. Just terrible..Ty SabVersion: 3.5.12

HARD PASS!!!!The only way I am willing to take a huge chance with the very sad few bucks I can use to potentially win, is if the app gives a glimpse of hope which they NEVER DO. The moral of the story is free games are free because the chances of getting anything are none to none; they said forget slim and just make sure it’s NOTHING 😳 If you want to win a bonus through the free FanCash game then YOU MUST DEPOSIT!!! This is by far the biggest proof that nothing in the world is free 😂 The developers maaaaaay respond to people but ONLY if you’re DEPOSITING into their casino just so they can snatch it from you and pass it off to those with true gambling issues. Do NOT go into this casino playing with money you can’t afford to lose because YOU WILL LOSE. If you land a bonus through shuffle, it’s most likely because you’re new to their casino. It’s a GetMoneyTactic!!! They give you that false bit of hope so you THINK you may be a lucky one but once you’re NEWBIE window fades away, you’re placed on a NeverHitBonuses list. I just get upset knowing it’s rigged..AmputeeMillzVersion: 4.26.3

Defective merchWell, since it’s a physical impossibility to write a review anywhere on the website, I’ll just do it here 😄 To say I’m displeased is an understatement. I purchased my new hat on Sept. 29th. Weirdly, never got a confirmation email that my order had been received, shipped or delivered - even though I have an account. But the order was received, shipped and delivered. Only issue is that when I opened the box, the hat has severe and blatantly obvious defects. For reference, it’s appears the hat was stitched together by someone who is blind, and used their feet to operate the sewing machine. I figured, no worries, I’m sure with MLB being the multi-hundred billion dollar business it is, I should be able to return/exchange it no problem. I will say, the process isn’t particularly difficult, but the fact that I have to pay a single red cent to send back something defective that YOU sent me is a little asinine. In what universe should I have to pay to send something back when it’s very clearly a quality issue on your end? Any clarification would be fantastic! 😁.Jkelty98Version: 3.5.12

Horrible corporate policiesFanatics MLB Shop has a very poor and unfair corporate refund policy. When you make an online purchase they immediately charge your credit card before shipping your product. In my case I ordered a unique fifty hat for my son’s birthday, which Fanatics shipped me the wrong size TWICE in one week. I followed their specific return instructions and received an email confirmation that they already processed my return and please allow 2-7 days for my bank to process the credit. THIS IS A LIE! They did not process the return. After numerous painstaking customer service calls, they proved to me that their back office payment team will wait the full 7 days before they really process your return!! Meanwhile like most Americans caught in this Trump economy nightmare, I cannot afford to charge another 3rd payment for my son’s birthday present without the refund!!.Michael GraysonVersion: 4.17.1

Hole in new shirt!Downloaded this app only to communicate with the company. Their website offers chat support but it is not available. I bought a shirt and when I pulled it down over my head my thumb went through the shirt. No, not too tight, large fit. If you buy anything from them customized by you, there is no returns, even for defective products. Don’t spend your money on this site. I was dissatisfied the moment the shirt tore. I have ordered twice from here, but my account showed no history of orders (trying to get order #) until I tried to process a return. Then it showed the orders with my shirt flagged as ineligible to return. If I do not get my money back it will be on to the NFL websites to complain about their partners. The NFL is complicit if they represent that fanatics products are NFL quality. Then on to the college football sites until fanatics gives me my money back..BUM 2Version: 3.5.12

Absolute garbageEvery time I go to purchase an order, it asks me to login to my account. When I do, it kicks me back out to my cart, where it asks me to login to my account again when I go to purchase. The app has always been bad, and then you get your hopes up when a new version comes out, and then it’s still trash. Update - if I could rate this app a Zero, I would. After my initial review, I got a reply link from the developer to communicate further. That link sends to an Invalid page. And the other link in the email response just sends me back to the app. In the meantime, I tried to order something else three separate times, and every time I hit Purchase, it deleted everything and said my cart was empty. Absolute garbage is an understatement at this point..Stork1969Version: 4.5.0

Latest update is terribleDON’T DOWNLOAD THIS APP!!! USE THE WEBSITE INSTEAD!!! When I first downloaded this app years ago, it was awesome and simple to use. But this latest update is TERRIBLE TERRIBLE TERRIBLE!!!!!! Whoever decided to change it from the original and put out this new update, should BE FIRED!!! The app constantly crashes while scrolling through, my favorite teams are no longer saved, constantly have to log back in with email and password, and saved items for later don’t get saved. I’ve ordered from this app for years, but since 2019 to now, it’s become an annoyance that I now rarely want to use. I hope they change it back to the old version. If it ain’t broke, then don’t try to fix it!.ScalTrojan96Version: 3.5.12

Joke of an appFanatics Sportsbook is a complete joke. They claimed I picked the wrong team (Steelers) when I didn’t, and when I asked for timestamps or proof, they flat-out refused to show anything. They just keep repeating the same robotic line: “our decision will stand.” It’s like arguing with a wall — zero accountability, zero transparency. I even told them the so-called “second account” they accused me of using belongs to my wife, and they still ignored it. Their “internal review” must be one person clicking a button saying denied. If you want to lose your bets to incompetence and arrogance, or support incompetence and stupidity, go ahead and use this app. Otherwise, do yourself a favor and stay away from Fanatics. Worst customer service I’ve ever dealt with..Iecech42Version: 4.24.0

Terrible ExperienceFanatics has the absolute worst customer support I have ever experienced. My rewards from the Sportsbook showed up as applied to my total at checkout, and then my card was charged the full amount as if I had no rewards. I know that it should have worked because it did on a previous order. I spent a week trying to get in contact with someone at fanatics who could help me, and all I got was canned responses that began to get repetitive and annoying. There is not a single person at Fanatics who is interested in helping you with a customer service issue. They just hope to give you enough vague and unhelpful responses that you give up..Ydarb4Version: 3.5.12

Crashes. All. The. TimeWhile the design of the site is good enough, the fact that it crashed on me several times within 10-15 min of usage, shows you don’t care about getting your products to your customers. And this isn’t the first time that I’ve had items in my cart, set to purchase, but because this app is such utter garbage, I will not be finishing the purchase. Provide a reliable app, pay your IT department to work on the weekends, whatever you need to do, but I’m sick of wasting my time trying to select items to purchase, only to have your app relentlessly crash..Yessir!!Version: 3.5.12

Took my fan cashWas trying to use fan cash to purchase a jersey. For some reason it wasn’t allowing me to use my Apple Pay to purchase the jersey so I reset the app and when I came back my fan cash had dropped tremendously. I called customer support and they tried to help me but they said nothing has went through and I would have seen an email. I was on the road to giving up and just biting the bullet and buying the jersey somewhere else but out of nowhere all of the fan cash came back and I was able to purchase the jersey. You almost had me there fanatics.HimidsVersion: 4.26.2

Love the store, hate the appI am an avid shopper on the website and was on the app for some time. Ever since the last major update (~3 months ago) this app has been completely useless. It resets every 30 seconds, sending you (in the middle of browsing categories, looking at a product, completing a transaction, etc.) back to the home page. It has been this way for months, with one update, two months afterwards, that did nothing to fix this issue. I hope one day I can edit this review to make it positive, because without this issue I’m sure I’d love it. For now, just stuck to the website, that generally works great..BenTheAlpacamanVersion: 3.5.12

Used to be amazing now just mehThis app used to be amazing, it felt like an app but then they started making changes and it started looking more and more like their website. They took away the sub categories and the options to filter to newest items in the search categories and it makes it harder to find what’s new. I also hate that if I want to order something I have to enter in all my info they should add a Face ID or Touch ID shortcut to make the checkout process faster. This app has so much potential they just need to get their priorities straight..Kano is goodVersion: 3.5.12

Constant Error MessageThis was my favorite sports apparel app. I’ve rocked with Fanatics for years. I’m so tired of receiving the “oops, something went wrong message.” Because the ability to save my favorite teams was removed years ago, each time the oops message appears I am forced to restart my shopping experience. Please let me customize my favorite teams again. I do not want to scroll through all of the colleges just to get to South Carolina. I hope the developers take these reviews into serious consideration. There are several submissions that reference the crash and the favorite team option..Gmck99Version: 3.5.12

Utter garbageThis app is garbage. I would give it zero stars if allowed. I updated to the newest version. Afterwards I couldn’t log in. Made a request to change my password. The email to reset my password was never sent. It didn’t even go to my spam folder. I made this request 3x and the email to reset my password was never sent. Even after all of this I continued as a guest and Tried to make a purchase. I app send my credit card information was wrong. It wasn’t. I used two different credit cards and a debit card. It wouldn’t process neither one. Ridiculous. No longer a fan of Fanatics..ThissppisawfulVersion: 4.19.1

Didn’t get my shirtI ordered two University of Washington football shirts one came the other one. Didn’t I want on Twitter multiple times and was told I would be help and it would be taken care of that was in December. I believe in any business you must have quality customer service no question this is not the case. I’ve asked for a refund a credit to my account and nothing has happened. We live in a society now we’re people don’t follow through. They say one thing and do another I challenge you to finish the job and give me my shirt or give me a credit thank you a very dissatisfied customer.Blues, brotherVersion: 3.5.12

Fix your appI’ve been buying products from this company for over 12 years now. Website is fantastic. This app has more bugs then an ant hill. Terrible coordination when you try to do things like go from adding something to your cart to continue if looking at products. Non stop in the middle of shopping it wants to say something went wrong then you press retry and it makes you restart everything. I’ve deleted and downloaded this app multiple times thinking that can be the fix and still no help. As a huge fan I’m very disappointed at the execution..CaesarFehlingsVersion: 3.5.12

Can’t get a break!!!If there is a sale, the price of shipping bring the total back to regular price if not more. Then when I add coupon it doesn’t work for certain items when it should apply to all.. Then if your allowed to use a coupon on a items (which your only allowed 1coupon with your order) the shipping bring you right back to regular price!!! So there is no such thing as a sale.. I shop this site all the time for my kids and I, but big business don’t care nor give back it seems. Fan reward points is little to none. I’m just venting and struggling like many in this pandemic to make Christmas good as I can...P2tymeVersion: 3.5.12

Please go back to the old version of the app!I agree with most ppl on here. I use to use this app all the time and order from it. It was easy and simple, with your favorite teams setup, items you favorited, etc. Now, all of those features are gone! You have to log into the app every time you use it. Rather you say keep me logged in or not. Your favorite teams are not saved anymore. You cannot favorite/like an item and go back and find it in your list later. I have to consistently add items to my cart so I can see them later. And a ton of times, the items do not stay in my cart. No longer user friendly!.Iphone XS Max email UserVersion: 3.5.12

Bush LeagueI downloaded the app just to leave a review. I’ve had 4 or 5 transactions with Fanatics that went just fine. But I order a jersey on their website last week, and received an email from them yesterday saying, in part, the following: Hey Xxxxx, “We understand you're eager to receive your item(s) shown below, and we appreciate your patience. Our team is still actively working to process your shipment, and we will notify you via email as soon as we have more information.” It was supposed to ship 9/30. It’s a just a jersey. And it’s clear they have no idea where it is or why it didn’t ship. They’ll let me know ‘when they have more information’. There is no ‘more information’. Either you have it in stock and you can ship it, or you don’t have it in stock and you never should’ve sold it..Ironbee Sr.Version: 4.22.0

All around bad customer serviceI ordered two jerseys and received a date of June 30th on standard shipping. The order date was May 4th, 2023 normally I wouldn’t pay any mind, but when I check the status of my order on June14th, 2023 Fanatics is offering shipping in 2-3 days on items purchased on that day. Meanwhile my Order was push to a delivery date of July 11th, 2023. After contacting customer service their only answer was to pay more money to expedite. Instead of adjusting my order to 2-3 days like every new buyer is getting. I will not buy from this company ever again..GoodfellaszVersion: 3.5.12

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