Gopuff - Food & Drink Delivery Customer Service

Gopuff - Food & Drink Delivery Positive Reviews

Best app everGoPuff is literally my FAVORITE delivery service app. I’ve had it for a few years now and the growth I’ve seen is incredible. You can get virtually ANYTHING on this app ranging from random obscure beers to healthy snacks to skincare. If I forgot to pick something up at the store or am just feeling lazy, 9/10 GoPuff has what I need. It’s also insanely fast… items get delivered within 30 minutes. I’ve ordered from GoPuff probably 25 times at this point and I’ve only had an issue ONCE. The customer support immediately refunded my money- and my order ended up showing up 30 minutes later. Last month my boyfriend and I unfortunately got Covid, he doesn’t have health insurance so covid tests were $200 at all the clinics around us and the at-home tests were sold out…BUT OF COURSE GoPuff was there to save the day!! They were selling at-home covid tests for just $20 and were restocking them every day. I also love their Sip Program, they do deals with beer companies which allow you to “sample” different beers for just 5 cents a can. Obviously I always add a few 5 cent beers to my order and share with my friends when they come over. I could go on and on about how much I love this app!!.EmmagemaVersion: 4.0.4

Love it but app glitches latelyMy husband and I use goPuff regularly. We’ve been noticing some weird things with the app. The first was that one day we can order alcohol, the next we can’t, then it’s back, then it’s gone. Frustrating. What’s more frustrating, is putting something in your cart only to find once your ready to check out that it’s unavailable. It would be nice if there was a way to remove the item altogether, if it’s currently unavailable or adding a label that says it’s unavailable before somebody gets their hopes up. Another recent glitch with the app: my husband ordered some snacks yesterday, the app reported the driver being like 15 mins away for at least an hour, 2 hours later he called goPuff customer support to cancel the order but the app just had the driver in the same spot for hours and the driver never came. With my order today, it took an hour where as most orders are easily under 30 mins. The app showed the driver being right at my location so I thought it was about to arrive, I check the app again and there are further away and stay there for 30 mins or so. I go to cancel the order because obviously the app is messed up and I get a call from the driver. Alls well that ends well but please take a look at the app pleaseeeeee. I love this app but these glitches are beyond annoying. Thanks!!!!.Lexwalker222Version: 3.31.0

App needs a big change implemented, tired of awful serviceUsed to be a big fan of this app, but the quality is getting worse and worse as time goes by. that goes for the workers, the app itself, the drivers, customer service, AND delivery services? before the orders used to get here 15-20 mins after ordering, which was REALLY helpful as im someone whos lucky enough to go out and get things i need from stores. i currently have the worst food poisoning of my life, i havent eaten in 3 days, have not kept water for 2. i ordered nausea medicine, and clear soda because i genuinely CAN NOT get off of my knees. the order said it would be here in 20 mins, as SOON as i pressed order, it changed. to 2 HOURS. im sick NOW, not sick in two hours. im so close to bawling out of anger and desparation, i have NO ONE to get me any medicine nor take care of me, it was 10pm when i ordered, its currently about to be 11:30 and as time goes on the suggested time keeps changing. before it used to allow you to see which items are unavailable, now yall just take our money and leave the delivery at the door with 2 of 5 items we ordered, no information about ANYTHING. not able to contact driver directly, not able to get ANY kind of support or empathy from anyone who works there. so sick of getting treated like trash, when all i want is to FEEL BETTER.Pls do this recommendationVersion: 8.1.0

My go to spot for snacks/groceriesOf course just like any app or really anything in this world, nothing is perfect. GoPuff and everything it offers, the overall service? How could you really complain? The minimum cost to order is cheap, they offer so many deals and specials along with the Fam membership that gets you FREE delivery.. the delivery time is like 45-hour at most but usually it takes around 20 mins to get your order! Also my experience with other apps like Grubhub or Doordash, I usually always get something stolen from my order but never with GoPuff! I’ve ordered over 100 times by now literally and never got my order messed up & if i am missing something it’s because they sold out which they communicate that to you very well! They offer electronics, grooming items, pet stuff they pretty much are your local grocery store but they deliver right to your door. They close at 3am in my area and open at 7.. so you have 20 hours everyday to order whatever you want!!! You can’t complain about this app easy 10 out of 10 try it out maybe get a small order? You’ll be hooked though I promise!👌🏾.Prolifik-SnipesVersion: 3.20.5

Fantastic...until recentlyLove this app and have been a long time user, as well as telling everyone I know to download it. Have had a number of delivery driver issues but nothing beyond what you typically run into. Recently, I had an issue with a driver whose tracking location kept changing, marked my order as delivered and nothing was outside my door (no attempt to contact me was made) I contacted GoPuff support and they sent me another order with no issue. I'm pretty patient with this stuff so this was not anything to sweat for me and I was grateful for someone coming out again and delivering my stuff! However, since then gopuff has required me to meet in person and provide a pin to every driver. Right now I have covid and take locking down seriously and it is said my order isn't eligible for contactless delivery. I'm frustrated with this because contactless delivery is a huge plus of the app, I pay for a monthly membership with this app and am not able to access the full benefits that free users can enjoy, and I'm getting a feature taken away because of an issue with the driver, nothing that I could control. Questioning using this app any longer and just switching to UberEats or Doordash that have the same options without these issues..JSenn7Version: 9.36.0

Why only one ⭐️I give this app one ⭐️simply because most of the drivers do not actually deliver the order. They arrive somewhere close to your address then call you and ask you to come meet them. Secondly the instructions are written in delivery profile on how to contact me for me to be able to open the door. People have pulled and snatched on the lobby door like wild ape trying to escape the zoo. They have attitude issues. My order is always delayed. I mean every time I open the app it says delivery in 15 minutes or less. As soon as you place the order it’s an hour to two hours later before they’re anywhere near you. The only good this company has going for them is the customer service department. The main advertisement for GO PUFF is they’re going to deliver it in 15 minutes maybe 30. I’ve worked as a delivery person before. When I did I actually got out of the car and delivered the food or whatever was in the order to the HUMAN BEING. I did not call them when I was outside and have them come outside that defeats the purpose of them PAYING FOR DELIVERY!.MarkAnthoney GildersleeveVersion: 9.16.0

Love the app but..The app is great for quick last minute or late night gets but there is one major flaw and why I CANNOT give it 5 stars. The customer support is lacking severely it comes across that everything that could go wrong even just asking a simple question is meat with just hostile answers back and little to no communication is there it’s just monotone I’m right your wrong answers. Maybe that’s how it’s designed to be but it’s just not as welcoming as other services when you have a simple question or wanna just make a quick complaint. Example my first interaction was over a leaky cup and melted frozen goods under-stably they wanted evidence of a mess I had already taken care of I understand that aspect being my fault but it was just meet with hostility. My most recent interaction was over a payment question and was meet with just usless info and hostility or what I perceived as hostility. Idk I just think if the app was a bit better declaiming info and working on the customer interaction I think the app would equate to a more rounded off experience the issues are minimal and just minor like mislabeling products ect but that’s the beauty of apps it allows for updates..Zan2004Version: 8.21.0

Customer service??I had an account for a while and used it here and there only when I needed groceries and couldn’t go out, the beginning of the month I used the 14 day free trial of Fam, forgot about it and deleted GoPuff because I no longer needed it. When it tried to charge me once the free trial was up, I contacted customer support because for one I no longer needed it, no longer had the app, and I also genuinely didn’t have the money. I contacted customer service to cancel it (couldn’t cancel through the app) and the person told me they couldn’t cancel it because it was “past due” even though it was 30 minutes after the subscription tried to charge me. I told them I no longer used it and they literally ARGUED with me on why I needed to keep it because I used it earlier in the month and got no delivery fee. They also said it was a “good deal” which I agree with, but there is no reason a customer support agent should be arguing with me about whether I should or should not keep a subscription I no longer use OR assuming I have the means to pay for a subscription. I ended the chat and started a new one and the next agent cancelled my subscription with no problem. Train these guys not to be like this..Coasta333Version: 4.17.0

In love....I love, love, love GoPuff!! The inventory on the app stays up to date with what items are available and it provides a wonderful tracking system. I receive my order SUPER FAST!!! Of course every city is different, but I live in Nashville, TN and the longest I have ever waited for my order was 30 minutes. Most of the time I receive my order 15-20 minutes. The driver always finds my house — I don’t get any phone calls asking for directions, or what my house looks like. And the driver comes to my door....unlike many good delivery companies where half the time I have to go meet them at their car. I love the flat (and cheap!) delivery fee. I love the selection of items, and I’ve noticed the variety expanding more and more. It’s great for snacking, needing grocery items, needing medicine when you are sick and can’t leave the house, last minute pet care needs, and ordering drinks and party supplies without any danger of someone driving while intoxicated. I really think GoPuff provides a great service! Only thing I would change, is making it easier to obtain rewards with their point system..MissdwvuVersion: 3.16.3

Literally hands down the best!GoPuff is literally the best delivery service I have ever used. I have not had not ONE bad experience with the company and I have literally ordered GoPuff in three different states! The deliveries are always so fast, packaged so neatly and the drivers always call me to let me know the order is here or has been left per the instructions. They were open during Christmas Eve, Christmas day and even New Year Eve. The driver called me after delivering my order like literally at midnight on the new year. I told her I was so worried about her and to get home safe with it being the holiday. The driver told me “ We had some late orders come in and I was the only driver. If I didn’t deliver them you all wouldn’t have gotten your orders and I didn’t want that to happen .” Like seriously! How considerate is that!!! The drivers are always so kind! I mean so polite and so nice! Like seriously! What is GoPuff paying them!!! In all seriousness I will go out my way to use this service . Please please don’t change a thing..BRBBTHYVersion: 3.30.0

They HIRE ANYBODY !The driver stole my order. I called the customer service line and the lady exact words were “okay you want a refund?” 🙂 no customer services skills what so ever. This was my first bad experience with them(literally always used this app!) and honestly i am never ordering again. The manager or whoever he was Called and said “oh your driver should be outside” after i waited 45 mins for an order to arrive. The driver steals my order (literally just hot chips and apple juice) you really think I am going to open my door to guy who takes hot chips? 🤨 how are we even safe? These people know our addresses. They literally hire anybody from third party company. Would not recommend at alllllllll!!!! Will be posting this on my social media! Because it’s 2021 and it’s a lot of crazy people in the world! We need to be safe! I’ll just stick with driving to the stores. Cancelled my FAM membership and all. ✌🏽got my full refund. It’s not even about the money, i really wanted my snacks 😭 omg..Dasani25Version: 3.25.2

I use this app all the timeI tried out this app just because it seemed convenient and I got the credit from inviting someone, but now I use this app at least twice a week 😅 It’s very useful to me as I struggle with PTSD, so it’s hard for me to leave the house or be around other people at times. If I forgot some ingredients for dinner, instead of having to go back out, they can get it to me in 20 mins no problem. They have a ton of variety in what they offer, I can order a fruit cup and a roll of toilet paper if I want and I think that’s awesome. The curated boxes are really nice too, I got the hot and sour one and I loved it. It’s super quick, the people who deliver for Gopuff are extremely nice and professional, and I love how the app is set up to make it easy to find what you want. I know the main demographic they’re trying to appeal to is stoners, but it’s also really amazing for people who struggle with mental illness. I recommend this app to everyone :).IlmeoliVersion: 3.20.3

Be careful/may lose some business!I had been using goPuff on and off for a good couple of months! I can admit they are pretty darn quick to deliver! But despite their quickness, them switching off the ability to pay with cash is very risky and may actually lose some business! I do happen to own a debit card, but let’s say there’s no money on it, but I happen to have cash, now what? They just lost business right there bc they won’t accept paper money! I know I gave this a 3 star review, as a matter of fact I would’ve gave it a full 5 star bc it’s service is... or was wonderful, but for every sentence I type, I’m removing a star! They claim it’s better and safer for their employees, and in a sense I can sorta see that, but I’m sorry, until they enable the ability to pay with cash again I may not use this service! Great service 👍🏼! Horrible decision making 👎🏼! Hear me out GoPuff! There are a lot of people out there who probably only paid in cash, now you just lot what seems like a small percentage, but is actually a big number of customers! Plz reconsider! Some people only use cash! Or proceed at your own risk..NdyfnsusVersion: 3.9.16

I highly recommendI love GoPuff. It’s been one of my favorite ways to order food and late night groceries. They offer good incentives and discounts for promoting their app, and a lot of banks give cash back for using your card with them. I’ve saved over a hundred dollars ordering with GoPuff. And I always try to refer my friends. Also, their newest addition of hot items, like their pizza and tator tots, is a dinner go-to. They are super cheap and delicious, and stay hot until it reaches my door. Their packages for hot and cold items far exceed competitors. And I can always count on a driver being available for delivery- even late at night. Also, customer service representatives are super nice and understanding and they do what they can to fix a wrong order or compensate a missing or late item. I hope they continue to expand their delivery, so I can continue to use it when I visit home and travel to other smaller cities..Mary Ann Y.Version: 7.4.0

Great concept, many issuesI've been using gopuff for a few years now, and many aspects have gone downhill. First off, the ads to join fam are RELENTLESS. I've accidentally signed up and had to contact support twice now- there's a prompt you're forced to click through directly before checking out, and with a single misplaced tap you've been charged for a subscription. The delivery times are often great, but in the past few months I've had several orders take hours to arrive and customer support refuse to do anything about it. Not to mention the "multiple deliveries" addition. I've ordered frozen food that's arrived completely melted or thawed due to these prior multiple stops, and very frequently I'll see the driver on the map drive right by my house to do another delivery first. There's a pretty good selection of items, but for a company called "gopuff" they have an incredibly limited stock of vape juice/supplies/parts. Other items are often out of stock for weeks at a time. The minimum cart fee as well as the various other fees seem to change incredibly frequently. I swear I remember gopuff being 24hr, but relatively often over the past few months I'll go to place and order and they'll be closed- completely randomly. Lastly, the points reward system is a total joke. The amount of money you need to spend before you can redeem anything actually *useful* is just not worth it. Convenient in a pinch, or if you've got time to spare. Sad to see gopuff go downhill :(.Cassidy personVersion: 4.5.0

Fastest delivery guy and gal in town hands down!Gopuff always gets my order to me faster than Uber eats, Door dash, postmates, and more importantly they always get my order correct. I’ve never once had to call asking where my order is, nor have I had to call about missing items. If we held a race between the top 5 companies & include accuracy the Goouff would come in first place every time hands down I would guarantee it! They are transparent about what they have and what they don’t as the menu is always updated unlike the others, they have had the same low delivery fee since day one or you can pay for friends and Fam and get free delivery but no matter why you do everyone is treated the same. I love feeling like I’m not pressured into purchasing something and still get the same service as if I did. Thanks guys and gals you don’t get enough credit for what you do..Brit7512Version: 3.30.0

Go Puff!!!The first time I ordered from Go Puff they cancelled my order. They stated there were difficulties with payment but I was paying cash. I was confused and disappointed. I tried again and this time they called to verify order and they explain that I didn’t answer the phone the first time and that’s why it was cancel. With my second order I couldn’t use my coupon again because it was used on my cancel order. I didn’t like that however the second order ran smoothly and I received my snacks promptly. Go Puff needs an alternative to contact customer such as text messages or notifications. Sometimes you may miss a call but you may see a text message later. Also they don’t allow customers time to verify the order it was literally 2mins and it was cancel. With a text messages or notification they could continue the order and verification could happen at any time. Also they could proceed with the order like door dash... it was too many steps. Door dash all call if they can’t find where u live or something is out..Mrs. PeeteVersion: 3.7.6

Bye bye UberEats!!!FINALLY!!! It has arrived here in LA!! Oh boy, many will agree.. Uber is overpriced, GrubHub drivers steal food, Caviar is for the high-end, 7-Eleven app has only so many options and InstaCart is in a category of its own, not belonging in this conversation! There is not a single delivery platform that combines groceries, munchies, household items, and more.. and delivers within 20 minutes. DUDE.. NO… they’re not paying me! I only care to take this time because I literally just received my order within 15 minutes. They’re currently running a promo, as most new region launches offer, so TAKE ADVANTAGE FAST!! My $30 worth of junk food and toothpaste only costed me a FIXED DELIVERY FEE OF $1.95 (Not $8 because of a lack of drivers or high-demand) Pricing is ON POINT!! THERE IS NO UP-CHARGE!! If you walk into the store and physically see an item priced $1.75…. You can expect that same price listed on GoPuff. The only up-charge?? Is their $1.95 delivery fee which never changes. EVER! You guys!!! Im PUMPED and Im telling EVERYBODY!! You cant think of ANY platform that delivers within 20 minutes, lowest delivery fee, no up-charge on prices, very low minimum… AND AN INCREDIBLE CUSTOMER SERVICE TEAM THAT IS ACTUALLY FRIKKIN AVAILABLE, RESPONSIVE, and LOCAL!! They call you quickly if something is out of stock or to adjust orders, etc. Guys.. DO IT! Find me and tell me I was wrong!! You cant..MrmrkusVersion: 3.21.0

Fastest delivery I’ve ever experiencedI love this app! I’ve used it several times now. Mostly while I’m cleaning or cooking. A few times while not feeling well and ordering some sort of OTC medicine. Saves me a ton of time and hassle. I stay on tract with what I’m doing if I’m working from home, busy doing stuff around the house, or just not feeling well to go out. My order shows up almost immediately. Like 10-15 minutes. Honestly faster than if I were to go out myself to the store. I literally have no clue how it gets here so quickly. I feel like they’re sitting down the street with my random items waiting for me to place an order. Like I know she’s gonna order some of this. I’m ready for her 😂 I love it!! As a single mother working a million hours a week, at the office and also at home… this app can be a total life saver. Thank you!!!.I'll stick to other sitesVersion: 4.5.0

Love everything but the delivery time :/GoPuff just keeps getting better with its selection, everything (almost) is always stocked, the customer service is wonderful and the app is fabulous to use. The *only* bad thing is the delivery. Every time I use it, the predicted delivery time goes up and up- usually it starts out and by the time it’s delivered it’s 30-45 minutes later. This happens at various times of the day, and not when you’d expect they’d be busy. I wish they would project it later, especially since in my neighborhood (in Philly, their flagship) they don’t ring the bell so I’m waiting around with my phone for a call. It’s frustrating. Anyway, go GoPuff, I remember when it was a little startup by Philly students. Also I can’t say how much I appreciate that they offer condoms and the morning after pill in my city. It’s a bit of a laugh but it shows that GoPuff understands the real needs for safety in a student heavy city and isn’t afraid to put it out there. <3.AlliThayVersion: 3.9.14

Best for the lazy and luckyThey know their audience. They gave me a lighter with my first order. When it’s bad weather and the grocery store seems like a hike... it’s actually a pretty good deal. Compared to grocery store prices, of course it’s higher - but since they initially showed up in Chicago, GoPuff has only continued to improve. They’ve broadened their household needs product line, really the smartest thing they could do. The snacks and junk food sections are great and plentiful - the main issue with GoPuff is that they are ALWAYS out of one item on my lists. They also have some stuff that’s just not worth the price but when you’re desperate you’ll do it. Twice I’ve gotten stale items but I order pretty regularly... I’m pretty sure I’m one of their best customers, not kidding. When I lived in Lakeview delivery took ages, but now in Wicker Park they’re much quicker, like shockingly fast to deliver, so I think if you’re on the west side of the city then you’re near their warehouse and it is SO quick..CreevyCVersion: 3.7.0

Was good at first but now…I’ve been using this app since the 2020 during the pandemic and at first it was one of the main delivery services I used because they had a good variety of things you could mainly get if you were to go to the grocery store. And I liked to use it especially for little things like snacks and beverages. But now I barely have no use for it anymore because their items have become a bit overpriced, and almost all of my favorite snacks and drinks I usually buy are always out of stock! And it takes so long for them to come back in stock. I also don’t feel like there are many good deals anymore like price drops on items or getting a percentage off your order unless you spend a major amount of money or something. Until there’s a bit of a change in those areas, I don’t really think I’ll be using this app that much anymore..Sharon BondVersion: 4.13.0

Love my Fam membershipAs many of you know, If you sign up for the Fam membership with Go Puff you get nice perks. When I was placing my order I accidentally pressed the “join Fam” button again and that created a charge I already had paid for earlier this month of January 2022. I called customer service to notify them about my mistake and the charge I created and they were super fast and efficient at helping me reverse that (granted it takes 3-5 business days to go back but it’s totally ok), so I did the one question survey for my CSR because she was awesome. I want to put a disclaimer out here, grocery prices have gone up in FL so be understandable. Don’t compare the prices to your Mom and Pop’s store because they are bringing your stuff to your door. If you can’t afford it then don’t use this app. Best grocery delivery service in my area!!.Lavamp88Version: 3.31.0

Great during these timesThis app is great if you need somthing out of the blue. They will deliver within a half n hour while also the prices are marked up just as gas station prices. I’ve only had 2 encounters where I was u happy. 1. Them taking over 45 mins to deliver two items and forgot one item. Then I wasn’t allowed a refund smoothly. It was more like a credit for another item. . 2. Some of the delivery drivers are pricks. They’d stop in the middle of the road and cause traffic while getting out of their car to give me my items. I’m very unhappy about this. It’s unreasonable when there is parking available. But all else like I said, it’s very convenient if you wish not to head out of your home. If I can think of another down side, when I see the list of items, many items don’t show the nutritional label on the product. Just the picture of the product itself. This deterred me from purchasing many items due to my keto life style. But all n all a good application..My Nicka bVersion: 3.14.3

Best delivery serviceI’m located in Portland, OR and have been using GoPuff for over a year now and I’ve never had a bad experience with my orders, drivers or customer service. Compared to other delivery services (I won’t name names) that repeatedly let me down - I’m always happy to order with GoPuff because I know it always goes right. You can get just about anything on the app and the inventory stays up to date - I recently ordered something that they had just ran out of and they promptly texted me if I wanted to replace the item or take it off. I really appreciate how quickly and efficiently that communication was. The drivers are always so nice and one even told me out of all the delivery services they have worked for GoPuff has been their favorite - so that’s good to hear the company is doing something right for their employees! Thank you for always being consistent!.ShelbeeVersion: 3.20.1

This would go crazy in Canada5 stars because this looks like a blessed app. Uber eats for snacks? Say lesssss but if only this was in Québec. I got mad hype for no reason.How tf is Justin Leroy taken?Version: 3.10.2

Bring this to OntarioBring this to Ontario.C be sthgVersion: 3.24.0

Hassle free and on point serviceExcellent service and the app is user friendly.Dr SaifuddinVersion: 7.7.0

Highly recommend.I wish they serve NorCal as well..PapuRajuVersion: 3.29.0

The bestBest delivery service there is hands down.ShabadabooVersion: 3.9.13

Bring It To CanadaPlease Bring this to Canada.GhostNinja21Version: 3.9.17

BruhSearch lil Marco thanksgiving on YouTube.HdaushhshshdVersion: 3.9.11

Fatboy gangFatboy sse sent me here.AitisamVersion: 2.7.0

WinnipegWish it was in Winnipeg.ClaraxmendesVersion: 3.7.0

Why no go puff at my town?This seems like a good app nothing wrong yet I think? Just please come to my town so I can get munchies will I play games!😀.Canadakills1Version: 3.6.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.44.0

Gopuff - Food & Drink Delivery Negative Reviews

I PAID $40 FOR NOTHINGOrdered a couple of drinks(alcoholic) and the typical process is you receive a confirmation text, then a courtesy call from the driver that they’re on the way, and sometimes another call when they arrive outside because they have to personally hand them to you AND scan your ID since they’re handing over alcohol to you. You’d think because you’ve ordered plenty times before its be the same process, but no. I ordered some beer and was told they’d deliver my order by a certain time. No biggie, I can wait. But as the time was approaching and they was no heads up on the drivers end, I chose to open the app and track their distance. They were on the way it said. Waited and waited, even 20 minutes past the time they gave, and the driver was still “on the way”. I had no number to reach the driver. I had to just accept the cancellation of my order I emailed Gopuff about the entire situation only to be surprised by their response. In a condensed version they said: we asked the driver and you couldn’t provide an ID so the order was cancelled. I even have screen shots of my call logs and texts. I tried going back onto the app to see if there was another method to get help, and they disabled my account. Doesn’t seem like they care about referrals. I’ll start telling all the people I referred to begin deleting Gopuff from their phone. If you can’t take care of your customers, you don’t deserve new ones. So in short I was charged for nothing.MarcogaliciaVersion: 3.21.0

Worst app, worst customer service, and thief delivery peopleIf you want to have the absolute worst delivery experience of your life, please download! It took them four hours to “deliver” my items (ordered at 2 am arrived at 6:45am) and naturally I was no longer awake, so the delivery driver arrived and claimed he gave me the item and even received my pin when likely it was stolen by him. Recourse with the customer service chat box is so inane, you’ll lose brain cells. I was told to wait for over an hour to even ask what was going on (3:10am) and once I did, I wasn’t able to get a response in the chat box until 4:15 — again naturally already asleep. They closed the chat box on me and ended the refund process after 15 minutes even though they left me on read for over an hour. Then I try to get a refund when I wake up the next morning around 9am because obviously my items were never delivered or if they were they were immediately stolen because as we already established they were clearly fraudulent about receiving my pin and delivering in hand. This agent tells me they were delivered and I should be satisfied. Who in their right mind would be satisfied with a 4 hour late delivery when the Gopuff distribution center was 10 blocks away… just pure idiocy. Go to your local deli, go to a 24 hour grocery stores, opt for Uber Eats or DoorDash, this should be the absolute worst case option. I’d rather starve as I did last night then ever use this horrendous app again..KepahaVersion: 9.40.0

Useless customer support teamI was so excited to try this app for the first time. I don’t have a car and was hosting a housewarming for a few friends. I ordered several cases of cold beer as my friends were already starting to arrive. The delivery fee, other random fee, taxes, and tip made up 35% of my total. It was way too expensive but I was willing to pay it to enjoy cold beer in my new place. Delivery was fast and when I got the cases of beer, NONE of the cases were refrigerated. Every single item was non-refrigerated. We couldn’t even drink the beer because duh they had to be refrigerated for a long time. When I contacted customer support to let them know, the first thing they said was “one of my colleagues already told you we can’t refund” which was confusing since it was my FIRST time ever reaching out to Gopuff customer support. He realized this right away and then said they no longer offer refunds and that I “should have reported this order within 2 hours” because they have a new policy. Nowhere in my order confirmation emails or other Gopuff marketing emails does it say anything about this “new” policy. Also I’m a brand new customer, I’m clueless to your old AND new policy since this wasn’t stated in my order confirmation. The rep was unhelpful and came off super rude in the chat. This app is not it, I wouldn’t recommend anyone use it for ANYTHING. It’s too expensive and if you have an issue, customer support might tell you there’s nothing they can do!.AppUser83245Version: 8.16.0

Ton of glitchesOk so there’s been lots of glitches with this app! Like seriously! So when I first downloaded the app I placed my first order and everything was great. Then when I tried to place the second order it kept on showing there was an payment error. I contacted customer support apparently they can’t do anything about it. So I just wasted my Fam free trial and the other 2 $10 coupons. And customer support did not give me any compensation. There are also glitches on deals, such as a deal that’s $10 for 2 items but when you checkout it still shows the original price there is no discount. And the customer support still can’t do anything but tell me to wait. Lastly there’s couple of times when I placed my order and after I place my order it tells me a certain item is out. Like there’s no notification or message? I don’t even know how an item can be unavailable after I placed my order? And I didn’t realize until I got the order because there wasn’t any notification! Lastly this Fam subscription is really getting pricey it’s raised a lot. It’s $3.95 which is basically $4 for a delivery now if you don’t buy Fam. And Fam has increased to 7.99/month which is $8. The only reason I’m giving 2 star not a 1 start is because I like the rewards points function. You get free points everyday spinning the wheel and you can redeem items. And nothing went wrong with delivering..Aline.85Version: 8.18.2

Please Do Better GoPuffGoPuff is an excellent tool to help deliver your products in a fashionable manner. However, over the years the tug-a-war with their delivery drivers makes it extremely difficult to continue to ignore. GoPuff should hold their drivers accountable for each time they fail to properly deliver an order. The drivers need to keep in mind that this service requires them to deliver in front of the customers homes, unless otherwise specified. If you know you can’t do the job, please find one that accommodates your needs. Some of the drivers lack customer service skills and it often makes the experience less pleasurable. I have witnessed drivers first-hand steal items and claim it was delivered and never showed up to my home, however there are some drivers that do care. It’s frustrating having to contact support and complain about not receiving your order or a driver being rude. GoPuff, I’ve supported you all for years and would like to continue to use your platform but I would really appreciate if you would consider training your drivers on how to properly complete the task. I tip each time I receive an order that was completed successfully. I have also, myself, delivered for GoPuff, and ensured each customer received satisfaction. By the evidence of tips, and customer reviews. The drivers are a huge representation of the company and this should be considered by the team and handled accordingly..Miss.Precious-CargoVersion: 9.44.0

Convenient but glitchy. Terrible customer service.I’ve ordered from them many many times. All of a sudden when I try to order juul pods they don’t show up anymore. Tried calling support and one person told me they’re still available and to refresh my app whatever that means and another rep told me they’re out of stock in my warehouse but won’t tell me if and when they’ll be restocked. Plus if they were just out of stock they would still show up and say out of stock but they’re not even showing up. Also had an issue with my puff points. I accidentally selected a reward I don’t want and I’m unable to deselect it myself so I lost thousands of points at the push of a button. I’ve talked to 4-5 different reps who all day they’re going to return those puff points in 25-48 hours, 7-10 days, but it’s been well over that and they haven’t shown up. I can’t select another reward because that one is already selected and can’t be in selected. The customer service agents are no help? Barely speak English and don’t seem to know what they’re talking about. Get your act together and you could be a great app. You’re missing out on a lot of money for orders I want to place but the items are not showing up..TinderbellVersion: 8.0.0

Very practical however a long term waste of moneyThe practicality and convenience of the app is great. Especially last minute items like flour, water, toilet paper, etc. The amount of items the company has is impressive and it’s even great for last minute snacks. That is where the good ends, the prices are absolutely outrageous for starters. I’ve used go puff for around 4 years now and the drivers have gotten progressively worse, my last 3 orders were dropped somewhere random with pictures not showing the location and when I contact the drivers they typically ignore me. My last order was placed at the wrong apartment, and when I called the driver he just cussed at me and told me good luck. The other massive issue is the “rewards” system: you basically get points for every purchase, but the kicker is that these points end up hurting you more than helping you. For example, you spend 10K points for a measly $5 off, but when you use the $5 off an order it takes you below the order minimum and they tack on an extra $5 which cancels out the discount. It works like that for every “reward” they give you a dollar amount or percent off then turn around and charge you the difference anyway. It’s pathetic..Abs70Version: 8.12.0

False advertising/Complete waste of timeThis app is such a joke. With the false advertising shown for offering alcohol and everything else available to users, in reality it’s only offered to like 3 cities all throughout America. A complete waste of time signing up and giving away all my personal information for them to sell. They don’t even tell you where they are able to deliver to before signing up, you have to put in your address to find out. This app is a disgusting information leach. In order to sign up which is a waste of time because you’re not going to be able to buy alcohol anywhere anyway (unless you’re in the 3 major cities they deliver it to) you must give away all your personal info. Including phone number, email address, the right to see and download all your google account email addresses, see and download your exact date of birth, see and download your street address, see and download your personal phone numbers. After ALL of this, then the app will tell you if they’re able to deliver to you. Such a disgusting terrible app. I don’t see why this app would deserve anything more than 2 stars with such terrible lies it says. ALCOHOL IS IN THE NAME OF THIS APP! And it only delivers alcohol to 3 cities! What is this! Worst app ever!.OpenMindedManeVersion: 3.21.0

Way too slow, shoulda gone to 7-11I used to love GoPuff. My order would arrive in 15-25 min flat. But today I submitted an order for a few snacks at 3:30 with a delivery time of 3:56-4:18. These were snacks I could’ve bought 2 minutes away at the 7-11, but I was stuck in a meeting so I opted for delivery instead. The progress bar moved veeery slowly. Order didn’t even start getting packed until almost 4. Around 4:15, I thought about cancelling because I was losing the craving I had had for a specific snack, when I saw my order move to the delivery phase. But then I watched the driver move farther and farther away from my house. They must have been completing multiple deliveries, but there is nothing more disheartening than wanting something badly, waiting longer than you planned to for it, and then finally seeing it’s on its way to you only to watch it go in the total opposite direction. It’s now 5:26 and I saw the driver get somewhat close to me, then continue on in the opposite direction AGAIN. Moreover, my meeting ended at 4:30 so I could’ve just gone to 7-11 an hour ago, but the app will not let you cancel your order after the driver leaves. I will not be ordering from GoPuff again. It looks like 7-11 has a similar delivery service now anyway..Katie6368853257Version: 7.10.0

I used to love this app but its gone downhillAre used to use this app all the time as it was very quick for delivery and even offered discounts. If it didn’t get delivered in the time it said my last three orders have taken over an hour and a half with the last one taking 2 hours+ for two things of juice…. I contacted customer service to try to cancel my order so that I could just go through another app as I have a sick child at home and cannot leave to go get the juice. I chose priority delivery yet somehow it wasnt marked on their end so that meant I had to wait 2+ hours? I could have walked to the store and back in that amount of time… the best the customer service could do was give me a $5 credit (to my $35 order) that expires in 30 days… why would I ever want to use this app again when it consistently takes over an hour to be delivered and they don’t notify you when you order that it’s gonna take that long they tell you it will only take 20 minutes and then just keep pushing the time back until it’s been almost 2 hours and then they tell you you can’t cancel your order. So sad because I used to love this app but im better off using the 7/11 app at this point..AdpnwVersion: 9.1.0

So many problems now. Used to be great.Extremely rude customer service. Orders get forgotten. Drivers show up almost two hours late. Now, even though the checkout page has an option for “contact-less delivery, leave outside door,” they refuse to and argue with you. On more than one occasion, they have just left with my order without canceling it until I called customer service, and was told 3-5 day refund and that they’d figure out about the contactless delivery option, since it’s regional. It should be standard. Every other delivery app has this and I’ve never had problems. Not to mention their selection is insanely limited to begin with, and then over half of the items are consistently out of stock for days. And I mean regular groceries, not like hand sanitizer and toilet paper back in April 2020. They are also egregiously overpriced (paid $6 for a bottle of Tums expecting the usual size and got a miniature that came with EIGHT tums.” I paid the extra in the past because the sheer convenience made up for it. Now it’s like i’m paying for literally substandard products and twice their cost and awful customer service. Stick with instacart and postmates. GoPuff does not have their act together..KorrigenVersion: 3.16.0

Expired FoodI’ve been using goPuff for an entire year now, and I’m done. They have problems with delivering food at a reasonable time, hiring trustworthy people, and delivering food that isn’t expired. When you first place your order, the app will give you an estimate of when your food will arrive. Typically, the estimate is 30 minutes to an hour which is way too long for someone who lives downtown in a large city (meaning there should be more goPuff drivers available and near), but whatever. My problem is that they will keep changing the estimate when you check in on your order; it will go from 30 minutes to 45 minutes, and so forth. One time, I actually waited two hours for $15 worth of food. My final straw with this company came from receiving expired food. I’ve received expired food and stale items three of four times now, but I never complained. However, about two weeks ago, the last time I ever bought anything wrong them, I received food that was expired by an entire week and I let the company know. Two weeks later, they haven’t gotten back to me. No compensation, no apology, just silence. It’s pathetic, honestly. Take your money to DoorDash or UberEats, people..SecutesantanaVersion: 3.7.0

Terrible serviceWhat use to be good service and app has very quickly gone done hill. Drivers don’t deliver to the correct address and policies that defies the purpose of the delivery. Tonight was the last straw. I’ve ordered cold medicine to be left at my door no problem. Tonight I needed to hand over my ID to scan before getting items. Turns out the changed their policy a few months back, which was like pulling teeth from customer service to find out. No warning or pop ups to tell you. Customer service said you ordered an “adult item” I didn’t order alcohol or cigarettes just some medicine you can pick up at the store with no ID. The customer service agent treated me like I was a child and here is $5 to keep using us. This was the last straw, I removed all my payment information, deleted my account and removed the app. What use to be a convient option for small items or not going out when your sick has turned into a hassle. Avoid like the plague!!!! I talked to my sister who tried to order a covid test it wouldn’t allow her to select no contact delivery for a covid test just saying it didn’t qualify. WTH!!!.CelenithilVersion: 9.35.0

Good till i was scammed out of $70There was a sale going on on tequila and they were offering half off even inexpensive bottles of tequila. So I ordered the clase azul which usually cost $120 and my order was on the way. Excited as I was I sat there on my phone and watched as this person got near my house and I was literally standing outside waiting and all of a sudden it was marked delivered. I never received the item and when I contacted customer support, they swore that this person got a signature and I showed my ID. They said the only way the bottle would get released is if the ID matched mine and the signature. I know this is a lie because I’ve had my girlfriend sign for a bottle before and show her ID. I swear to God on my life I never received that bottle. I never signed anything, and I never showed my ID. After contacting customer support twice they refused to give me a refund and they swore up and down that I presented my ID which I did not. I even referred people to it but now I just uninstalled because I’m not gonna get scammed out of $70 and then continue to use your app...YuhBoyScooterVersion: 9.35.0

From the best to the absolute worstI used gopuff from the first month they opened in Philly. I’m disabled and don’t have many options for getting food and household items, and gopuff had proven to be reliable, efficient, affordable, and friendly with incredible customer service. They pay drivers well and seem to take care of employees. But in the last few months, since they started the hot food delivery and expanded, the quality has gone to one star. Items are missing every time I order, the estimated wait time I use to judge whether I want to order or not is always way under the reality- orders take minimum of an hour to get to you, right now I’m currently 3 hours in. The drivers never follow instructions, my most recent one stole my pizza, the food is always cold, the coffee drinks spilled, customer service only says no when you ask for reasonable things. I’m so upset that such an incredible service has become this horrible. I was so happy to see their business thriving but I guess they don’t care about their customers anymore. I deleted my account..ChipotleggsVersion: 4.5.0

SketchyOrdered and got a call almost immediately telling me my order was on the way. 25 minutes pass and I check my app to see delivery status saying it’s already been delivered. I contact the GoPuff location nearby and am told another customer accidentally signed for my order and was told I should get mine in a few minutes. 15 minutes pass and I call back and I’m told there are no other drivers to deliver because they only have one and that he doesn’t know what’s going on with the driver. I get another phone call back from a different guy saying the driver got lost because his GPS wasn’t working and just returned to their warehouse and that he (guy on the phone) would be delivering to me personally. This was 10 minutes ago and I still have no received my order. I’ve been waiting for going on 50 minutes when it was supposed to be less than 15. I was subscribed the the “FAM” feature for $5.95/ month but just canceled that. Don’t waste your time with these losers, just go to the store yourself. The prices of the items are overpriced in the app anyway. That’s why they can afford a $1.95 flat fee..Justen WoodVersion: 3.9.12

Zero starsI put in my order and wait was about an hour. No big deal. An hour had passed and it still said it was being packed. This was weird as I only ordered a pint of ice cream and 2 bags of chips and it was 3 am. I called and wasn’t given any help other than being told my items were actually already packed but it would take an hour. Again this was weird as I already waited more than an hour from the time originally given for the delivery and the place they do the shipping from is literally up the street from my place. The guy on the phone sounded uninterested and at the end of the day I just canceled the order. This was the WORST experience I’ve ever had from delivery services and as much as I like rooting for the new guy and showing new businesses support GoPuff will not be receiving any support or orders from me ever again. All in all the 2 hours I waited and the additional hour they insisted I wait on was a complete waste of time and by the time I realized their negligence it was already too late to go to any store nearby. If zero stars were an option I’d choose it but unfortunately I’ll have to give 1 star.16Ki16Version: 3.9.2

Horrible ExperienceI’ve been using Gopuff for about a year now and there’s been a few bumps, but it was an otherwise reliable service. I have deleted my account today after having a driver steal my order and then I was disrespected by customer service who insinuated that I was being untruthful. For an almost $30 order, I was only offered LESS THAN HALF of that as a “courtesy” and told Gopuff reserves the right to refuse deliver 24 hours after the order has been placed…which makes no sense bc it’s been less than two hours since this all went down. I explained the situation and how the driver’s “proof” doesn’t make any sense. If the order was delivered to my door, why didn’t they take a photo of the ENTIRE order? Why did they take a closeup photo of ONE item? I tried explaining this to customer service and was told over and over that they “understood” why I was upset, but were siding with the driver. Never using this service again. If you want to be scammed and disrespected, this is the app for you. I hope this app crashes and burns. Extremely unprofessional..BadAtReviewsVersion: 5.1.0

WROST EVER!So I decided to order from go puff before i decided i was going to order from doordash because theyve got my order right n great customer service but i wanted snacks instead so i ordered go puff ! so im waiting for my order it was 20-32 min n it said delivered but i didnt get my order! so i called them they said theyll give me a reorder so i said okay the lady or whateva was extremely rude and said can u please come downstairs to get ur order with a mean tone but anyway I was okay with that, I went down there no body no where to be found ! Then I called them again they said it was a dude and he knocked but nobody answered! It seemed like I got scammed 😂😂🤷🏾‍♀️. And I’m only 14 years old just wanted sum snacks it wasn’t that hard and I know how to work it ive gotten DoorDash like I said up there and the good thing abt door dash is they take a picture of where your stuff is being placed and they have a map so u can see where ur driver is at and u can text and call them 😂😂. Anyway I hope I’ll be getting a refund in the 3-5 days 😭🤷🏾‍♀️ they said they would but u know how that goes 😂😂!.DabratdebVersion: 3.14.2

Maybe I was just unlucky?I like to idea of apps like this, but in execution, it was very poor. I placed an order and it did not come within the delivery window. I contacted support who assured me it was on its way. It did not show up in that delivery period. I contacted support again and they assured me the order was coming. An hour later, I contacted support for a third time and was finally told that two of my items were out of stuck, this they could not complete my order. But the app never communicated any of this. If they had let me know right away, I would have amended my order and replaced the out of stock items with in stock items, but I wasn’t given the chance. They refunded my order finally and issued me $15 in credit to use towards my next purchase, but I will not be ordering from this app or any service like it, this has completely scarred me from using grocery delivery services and I would much rather brave the cold and travel the three blocks to a grocery store than wait over two hours with support who don’t even know what’s going on..MmarymorVersion: 8.9.0

Unable to meet service needs and takes money out of my bank account!!When I was trying to complete my order on Gopuff it said that my order was still under the minimum of $8.95 even though it was clearly over the minimum. Therefore I was not able to place my order. So I decided to delete and re-download the app thinking it was some kind of glitch, but unfortunately I ended up running into the same problem. Since the app was failing to meet my needs I decided to call the customer service line which ended the call before I could even speak to a representative. I am very upset and would like a solution for my problem. Once again go puff has failed me. About a month ago and today they have charged my bank account even though I have not purchased anything. The last time I used the service was a while ago. I also never received a refund from a previous order when I did not receive everything I ordered. This is unacceptable and I will no longer be using this service. It is quite unreliable..JeukolVersion: 4.5.0

Fine enough, but be carefulI’ve been using this app for sometime now and usually the service is fine. This last order, there was a “network error” on the app and I ended up getting charged for 2 orders that the app said never went through. I called their help center told me it’d take 48 hours to get my money back. It’s been 5 days so I called again and was told that I’d have to call my bank to get the charges off my account. The bank said I’ll have to wait another 5 days to get my money back. Least to say this entire experience has been more frustrating than what it was worth. If you get that kind of error, be sure to wait a while before trying again and expect to be out of your money for up to 2 weeks. Especially since you can’t get anything off this app for less than 15 to 20 bucks minimum (with all the extra fees). I’ll be deleting my account and will be going to the store myself from now on. What a waste of my time, money, and energy..EgonmolinaVersion: 3.26.0

Been using goPuff for a bit less than a year now, will stop using in 2020.To start off with ive spent a lot of money on this app in the pass year. I’m a very lazy person who gets specific cravings at night and I don’t own a car so this was perfect for me. And since I work a job where I get a lot in cash tips, it was super convient for me to use this instead of trekking to the store even with the slight overcharge for everything. But now I feel like the quality of these things are going down and I can’t see myself using it anymore once my goPuff fam ends in January. The puff points which used to get you stuff like free ice cream or dog toys is now switched to getting you up to a 20% discount on your order. That was when I first knew I was no longer going be using this app anymore, as well as them no longer accepting cash in 2020. The fact that they accepted cash made them a preferred between my friends and I just because of the nature of our jobs. Now with all that I’d rather just walk the half mile to my nearest corner store and call it a day..MylerballonsVersion: 3.9.16

👎🏾I am a freshman in college and I thought this app was a great idea until I actually downloaded it. If this app was made for college students to buy snacks, the snacks on the app should be in bulk. What college student buys one to two bags of chips at a time? If we do that we would run out of food way too quick and would just have to order more in maybe a day or two. When I was ready to have some food items and other things delivered, I checked this app out and found myself disappointed that they only allow you to buy singular items for the most part. After I left this app, I found that Walmart has a delivery service, so I used that app instead because Walmart is a huge supermarket that has anything that anyone needs. It is a taxing $8 delivery, but I think it is very worth it if you buy enough snacks/groceries to last you months, or even an entire semester. I do however like the idea of gopuff offering items such as toiletries, household goods, etc; but Walmart does it better. I’d say if you are in college, or even anyone who wants to have items like these delivered, Walmart does it better..LapwirnfVersion: 3.7.0

Fun and timelyIt’s refreshing to have the convenience to get that ONE ITEM you forgot from your grocery list, or that late night snack craving and not have to put on pants. Orders are accurate, delivered faster than pizza (go ahead and get the ice cream, it’ll be aight), and really hit the spot when you need something now. Be warned, this is a premium service. Do not expect sale prices or coupons. That 1/2 gallon of milk will cost you six bucks, plus delivery, plus tip, plus taxes. So shop smart. But you will shop often as it is fun, easy to navigate, and oh-so very convenient. What you are paying for is convenience, and that comes at a premium. But it isn’t always convenient… When deliveries are late, there is no recourse. Support is a cyclical bot that just tells you to keep waiting. You never interact with an actual person, and you never get to find out why you’ve been waiting an hour and the order is still in the “being packed” stage. So I’d recommend avoid the app if you require immediacy..VattyVersion: 8.18.0

Go Puff and UberEats are horrible.See above. These are both horrible..BigfatmargVersion: 9.33.0

Card doesn’t workAccept Canadian cards please..Jj393Version: 3.28.1

What a wasteThe very reason I downloaded it was because of the offer “pintme” but it didn’t work. It showed it was invalid. A scam.I need money and jewelsVersion: 3.9.12

DisapointedDon't geo target me with ads offering free ice cream, only for me to find out I'm "Out if your delivery zone" in San Antonio. My hopes and dreams have been crushed.JrjrkrkkfkffpsmsnVersion: 3.9.2

Excited then disappointedI was stoked to download and try the app but after downloading it wouldn’t even get past entering a postal code and wouldn’t work at all.Bagels love my faceVersion: 2.10.0

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