Gopuff Driver Customer Service

Gopuff Driver Positive Reviews

GoPuff saved my income.It’s very disheartening to see people come on here and talk about GoPuff as a company and not their app. I’ve started gopuffing around the time the app was introduced. I’ve gopuffed many different warehouses and cities. I have had problems with managers at the warehouse and delivery drivers but never GoPuff as a company. I started working for them when I was 7 months pregnant as a 3rd job and they made my life so much easier that I could quit my other two jobs. I started in December 2021! I made $900 my first week. They set the bar very high and ofc that was my best week ever because it was Christmas. The app had its issues because it was still in beta. It wasn’t even in the App Store yet. A few years later after I had to take maternity leave for 6 months due to birthing complications. GoPuff changed so much. Their app continues to get better and better. It’s so much easier to operate the app now and to get the most out of GoPuff. I’m averaging $30 an hour. I live in a town where there are 3 colleges and I almost always get a tip over $3. GoPuff just keeps getting better and better. Thank you! Can’t wait to see where you guys are heading!.KaiPai420Version: v2.148.1

About their payI definitely agree they should be paying us way more the way we have to drive 8-10miles and only get $2.00 dollars or $3.00 dollars and nothing else is ridiculous and most of the people don’t even tip they should be required to tip I think because that’s how we make our money and the fact they don’t is crazy I don’t get why we only get the bare minimum but we are the ones putting miles on our cars and burning our gas up just to get nothing in return like that’s crazy it was all good in the beginning then as time went on it got worse and worse they taking the bonus each week away they don’t pay no money as it is base pay and customers don’t tip so in reality we loosing loosing for sure smh hopefully it changes or they won’t have anyone to drive and they won’t be able to make anything because no one’s going to keep working and or settling for the bare minimum that’s crazy!!!.CherizahVersion: v2.152.2

Awesome Company poor marketingI love driving and delivering for Go Puff and initially when I started last year, there was no problem getting shifts at my designated location. I don’t mind driving the other locations, however, with the inflation of gas prices, etc., it’s costing more financially. I’ve seen the company allow customers to blatantly rob them over and over, especially when we know that the person is making up several email addresses just to use the $25 coupon again as it should be one order with coupon per address. Why $25, should’ve given $10 or 10% off. All that money spent for the halftime show should’ve been skimmed down. Also, some of the locations of the warehouses were poorly executed and I do mean poorly. The areas they should’ve been placed, they weren’t and now they’re closing two of our four locations and transferring that flow of customers to each one of the two remaining! My city is the largest spread out in Florida! There should be one located in every section of town (NORTHSIDE/SOUTHSIDE/EASTSIDE/WESTSIDE - this one didn’t happen and should’ve/ DOWNTOWN/THE COUNTIES which we have plenty!.MrsLostPerfectionVersion: 2.95.0

Agree with other reviewsThe other reviewer is spot on …as soon as I get notified I click immediately and there’s nothing there ….best advice I can give is DONT even stress yourself out just show up and start working whenever you want because only difference is that you just won’t get subsidized pay trust me I seriously would stress myself out and it’s not worth it. My biggest issue is how they keep changing it so that is drivers are making less n less money first was 3.99 per order then to 3.50 per order then the weekly rewards are less than a dollar plus it’s a slap in the face for them to advise us to sign up with get upside app which you get 2-3 cents back but Gopuff gets paid every time someone who signed up under them uses app to get gas … other delivery services charge a 2.50 delivery fee with gas prices so high ….Gopuff corporation will be the reason why this company fails because they can’t keep drivers or warehouse workers plus how the heck can u not speak to anyone that’s crazy to me but I guess they don’t want a successful buisness.Lisae1986Version: 2.81.2

It’s time to Go Puffin’⭐⭐⭐⭐⭐ Embarking on a parcel driving journey with GoPuff is like discovering a new world of convenience and excitement! With the promise of delivering essential items in under 20 minutes, GoPuff offers a fresh, positive perspective on instant shopping. The streamlined process, featuring a single location pick-up area, eliminates the stress of company hopping and third-party deliveries. This efficient management strategy ensures a seamless experience, allowing you to focus on delivering top-notch performance through a single application. For those who are licensed and ready to embrace customer service, GoPuff presents a fantastic opportunity to make a difference, one delivery at a time. The demand for delivery services is ever-growing, and with GoPuff, you can relax, release your stress, and become the go-to delivery hero for those in need. Let your heart beat with the rhythm of the GoPuff driver’s application and watch your career soar to new heights!.CDawgsThoughtsVersion: v2.226.1

It’s OK, but a few things need to be fixedI started delivering for GoPuff about two months ago. I really like the concept of not having to shop for items or being pinged from restaurant to restaurant. But they need to make more blocks available during daytime hours, and give all drivers the hours they requested for a few reasons. One is that the location I drive for is not in the best part of Greensboro, NC. Another is that they have no problem sending us to neighborhoods that should be avoided after dark. In fact, this facility is located near 3 housing projects that are unsafe, even during the day. I do try to keep my acceptance rate at 50% or above, but there are certain streets I won’t deliver to because they’re unsafe. Most of the people who live in these areas are low or no-tippers. You’ll lose money on deliveries like these. If I have to wait for orders, then I would be better off on DoorDash, GrubHub or UberEats, where I can wait at home for a decent offer. I get to decide which neighborhoods I deliver to..VBass67Version: v2.167.2

New scheduling is unfairTo change a schedule platform where you request hours and next day see none of those hours where granted is so unfair I can’t believe they doing this … I put in for 25 hours two weeks ago on Thursday at 12:45 and on Friday I seen I had no hours for next week ? I was like how I put in the hours yesterday, they said they changed it now you just request hours and they pick who gets them ? What?? So last week I put in 70 hours between two locations . Next day nothing .. how in world is that fair , then I get email cause I dropped a 3 hour shift at location where if you take longer than 10 minutes getting back they log you off .. I’m so over all these changes ,,, wish it never changed ,,.CreammnVersion: 2.94.0

More missions and better base payI like the delivery app because theres no food or restaurants but what needs to improve is the base pay and missions there’s not enough missions being given out especially at night. Where alcohol to more likely to be in the deliveries The base pay needs to improve getting paid $4 for 2 deliveries is insane . Example last night I worked Gopuff I accepted an order 2 deliveries for $8 it’s okay but then it added another order on top of it and guess how much it paid me for that extra order? The same $8 that’s unacceptable and needs to be changed immediately Also workers who have a streak going pass 10 should get an extra dollar or something.OoooterVersion: v2.236.1

It’s An Excellent PlatformI do like the overall configuration of the app. One feature that needs to be worked on more is the seamlessness aspect of exiting the app for the Map feature and app that is a little slow and unresponsive. I have an iPhone XR (2018 model). The driver’s license photos seem to upload fine without delay. But whenever it comes to passport photos and the cover booklet being confirmed, I always have to call the support hotline for confirmation of the manual photos I take with the phone’s camera and then wait for clearance. There was this one instance where it did not go through. I would like a feature update about that particular matter. Please..Partha57Version: 2.83.0

Not much differentSuch frustration not much a difference in this app and the last. Shifts don’t ever show up at the time they say they will be available, always have to rely on last minute shift drops at the most random times and support isn’t much help the best you will get is they can’t help how fast the shifts are gone . But I need them to look up why they don’t show up on the screen not the speed at which there gone there isn’t a chance to even see them. Other than that the app is good if your lucky to ever get a shift be aware keep your own record of your trips and tips hrs and rewards don’t rely on app to keep track of it . Best thing about it has to be the people working indoors they are always so helpful and a pleasure to work with..NeverthelessEyesVersion: 2.79.0

I do not notice a differenceI honestly do not notice a difference when compared to the prior app. I wish there was a way you could see all available shifts on one screen when they drop. Having to switch between locations is impossible. Also, when people drop shifts is there a way to show which location it was dropped? That would be a major help. Other than that the app is fine. I have iPhone 11 and it’s rarely crashed on me but it has signed me out while I’m not on my phone and/or using the app. I’ll get a Notification if dropped blocks and go to app and I have to sign in. That’s frustrating. Nothing in life is perfect but the app could be a little more User friendly as far as scheduling is concerned..Erin_leaVersion: 2.78.0

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Gopuff Driver Negative Reviews

HIGHLY DO NOT RECOMMEND!I worked for gopuff 2 months and here is what can i say about this company: 1: Their customer support is absolutely pointless and terrible. i had problems with the orders and every time when i was going to cancel them (because someone else picked it up, not because I didn’t want them) i had to text to the customer support agent in online chat and then they sent you to the other support through the call (but anyway at first you have to text them first) and there you also should wait until they decide CAN you cancel this or NOT 2: They pay you approximately 3$ for one delivery and if you get 3 or 4 deliveries, they pay you somewhere around 4-5$ (base pay) 4-5$ FOR 3-4 ADDRESSES, ARE YOU SERIOUS?! 3: I worked in Los Angeles and sometimes i delivered orders to Beverly Hills or somewhere to the mountains and everytime I lost my internet connection, so I took a picture and drove to area where i got connected and then marked orders “delivered” and they just deactivated my account, I wrote them and explained my situation, they just ignored me (it happened a few times) My stats is: Acceptance rate 100% Delivered on time 98.8% Completion rate 100% And 0% issues with the orders So they just deactivated me for absolutely no reason, I promise guys i will write the same review in each service where i can find you And I’m going to discuss it with my lawyer TERRIBLE COMPANY, DONT TRY TO WORK WITH THEM GUYS, DONT WASTE YOUR TIME!!!!.ChernoviilyaVersion: v2.154.0

Awful experience first dayI decided to try GoPuff out and they were running a promotion where if I completed 7 orders I would get $150 within the dates listed. There were no times listed but I was consistently checking the app while I was working and saw the mission was active in my list. While on my last delivery the mission got marked as incomplete. I chatted with support right away, they told me they would bring it to the higher up team as they see I completed my end, and that that team was still working and would contact me shortly. They never contacted me. Next day I contacted them again to be told the same thing. Third day I contacted them they told me I have to fill out an online form and that it would be resolved through email. I did what was told of me and provided screenshots of the mission in my history, my completed orders for that day, and all information. No response. I sent another email and they finally got back to me saying I did everything but the mission ended 6am that day. The mission was active until my last delivery in the app. The warehouse is not even open that early and those times were not listed in the mission. I responded and I sent them all the proof once again. Sent them follow up email. It has been a few weeks now and they responded today that I did not opt in to the mission(even though it’s still in my history). Awful app and employee care..TreleyneyVersion: v2.152.2

THE WORST SIDE OF GOPUFFI've been working this app 2 years ago, it was amazing, 22 dollars an hour, bonus every week, fair tips and trips, so later on, GOPUFF got on everyone eyes, they started to screw up, they took the hours away, they took the 22 dollars, they took the bonus, adjustments, longer trips without tips, management in every facility think they are your boss cause they talk to you in whatever way and they don't give a Fk, they do the want people standing out of the building or inside, they took the chairs from facilities, the restrooms are locked, if your order got canceled you don't get paid basically you waste your time and gas, GOPUFF IS BEING STEALING ALL TIPS, I don't understand how a great company just became worse, plus for whatever reason your account can get cancelled or you kicked out from them, if they realize is not your fault there is no compensation, anyway gopuff drivers are not employees and gopuff make the rules and break them too, it's better having Uber than GOPUFF, at this time there is no way for this company to be as good as it was before, they don't want happy drivers is just disrespecting in every way to drivers, I'm talking based in my experience, I couldn't give 0 stars cause there is no way....... There is more stuff I was just quickly explained.... I wish they go back to the way they were before, they used to be the best and now is the worst and cheapest delivery company....Watdafaq07Version: v2.154.0

Terrible and demeaningThe fact that we sit here for hours as unpaid and unscheduled drivers is ridiculous. It can be 3 people waiting, yet the “scheduled” driver can get every single bin. Even when you are scheduled, you can’t earn wait pay because you get any order that pops, even if it’s a single order. The chat support threatens you when you actually are trying to get them to help by asking for “proof” of your license and insurance. Then after all that they still say that they CANNOT help you. Lastly the scheduling has to be the WORST, even though I am 100% on almost everything, the only shift they offer to give is 12am-2 out of ALL shifts. Go puff lets the same people accept shifts just to not see them at any facility. Lastly the pay should be a crime! 2.75 for one order that took me 15 mins to complete and the customer did not tip, plus the distance and mileage is always wrong. Whenever you try to explain that to support, they send you an automated email that denies everything and doesn’t even reply back. Please give more care to us as drivers, more consideration, more listening, better communication and lastly better compensation. I’m also a go puff subscriber so I’m sure that should not be an issue. Overall fix the app, pay attention to the needs of your drivers, and stop having your chat support threatening people because they need help. Thank you.DsriophgVersion: v2.209.1

Zero Critical Thinking SkillsGetting on was easy. I did the background check (keep that in mind) and got approved to make deliveries. One day they sent a bonus to make my first delivery. I did. Zero problems. I tried to sign on a couple days later to find my account deactivated. I learned via chat they needed to complete a background check?!!!? Huh? I already did that. I’ve never even had a speeding ticket in 30 years. GoPuff told me to contact Yardstick. I can’t. They say that they are done with me. GoPuff sends texts daily to say my information is incomplete but when I click it, it says the background check (that had already been done or I would not have been able to do any deliveries) needs more information. This has gone in circles for 2 months now. No one on the offshore chat is allowed to vary from their script and just says they are escalating to specialists. I am here to tell you, there is no one there that is a specialist on anything except not helping. They have now stopped responding to my emails that include all screenshots and chat transcripts but won’t stop texting me. Even saying my account is active and it’s not. The developer response is hilarious. You’re not responding to my emails and you’re not addressing the problem. Why would I email you again? Don’t try to get people to think you actually have support from this company.247TruthVersion: v2.236.0

New Driver.This is my second day. I work in a populated area in a large metro city. There are only a few drivers at my facility. There is a lot of waiting. A lot. My very first delivery I had to contact support. I contacted both chat and phone. I was asked to use the “having trouble” button in the app by the chat. When I asked for clarification, since no button existed, it took about 15 mins for the support to say they couldn’t find the button either. The phone support called the customer and was audibly sighing in with impatience and I could tell the customer was disabled and has difficulty speaking clearly. Holy, ableism. Where’s the compassion? You want to sustain customers, right? Im on 3 way phone with this person and I don’t want to be even slightly associated with them. It’s absolutely apparent that the delivery and customer support training is atrocious. Considering the area I’m covering, I’m surprised they even have customers when they’re service even to their drivers seems slapped together, disjointed and unprofessional. The two days I’ve been waiting for deliveries with about 50/50 tipping for going into the hills makes the pay (especially for unscheduled workdays) completely not worth it. I’m just going to continue this until more reputable delivery apps have some openings in my area. It’s an embarrassment to have to represent this brand..Tyra LynneVersion: 2.98.0

Don’t drive for Gopuff1. Gopuff has unfair prices for their drivers: they tempt their drivers to accept these unfair trip wages by giving them only a 30 second window to accept a trip offer, which is not enough time to do any research on if a trip will be lucrative or not. They will also not show you the customer’s tip until after you have dropped off the components so that you will accept bad trips. They want you to accept bad trips because then the company and the customer wins and only the driver loses out. 2. They have no support for their driver’s concerns, only the app whose chat functionality no longer works even if you have the fully updated version of the app and have cleared your app cache. This is on purpose because they do not want to hear the numerous complaints from their drivers. The email address they give you for support takes a full day to get back to you, does not understand your specific complaint and only gives stock answers, and spins all fault on Gopuff onto the driver themselves. No one at the actual Gopuff facility has any way to help a driver with a concern nor any phone numbers for support to give out. The only reason I am still willing to drive for Gopuff is because of the generosity of the customers who tip very well. If not for tips this gig would cost me money..Jujubean51Version: v2.160.2

Constant issues with the app, unethical companyNorfolk, Virginia: once again, there was a glitch in the app, making it impossible to settle alcohol or tobacco related orders. They gave me an order to run at quarter after four yesterday afternoon. The company knew about the issue at 2:30 yesterday afternoon. My order was 15 miles one direction. I get there, I’m unable to close it out because of a companywide system error. I take the order back to the warehouse and cancel it, and they kick me off of the schedule for refusing an order. Refusing an order that was impossible to close, an order that they directed me to take back to the warehouse. I reached out to customer support for a resolution. It took them three hours to respond to me. But, because I didn’t get back to them within 10 minutes of their response, they closed the case. Overall, I easily lost $150 last night. The general manager, who seems to agree with my issue, is too much of a coward to even discuss my case with them. I’ve been with this company for five years, have delivered over 21,000 orders, and every year they become more incompetent than the year before. I have two more shifts this week, two shifts next week, and I’m done. Good riddance to the most incompetent organization that I have ever dealt with..ChadK123Version: v2.209.1

Should be reported to the BBBI worked for go puff as a driver for almost a solid year. I always recommended them to everyone I could, I drove so much that I had regulars I looked forward to delivering to every week. It eventually got to the point where I was on a first name basis with all the workers in the warehouse and they told me to apply to work inside with them (which is a whole other thing) Fast forward to April where I received an email stating that I was “intoxicated while driving” without any further information, no questions for me, and no proof. And just like that, I was banned. Now one can imagine how infuriated I was to receive this email considering i have been sober for over a year now. No alcohol, no weed, no other drugs. Just good ol fashion pharmaceuticals, none of which prevented me from being able to operate a vehicle. I frantically reached out to them via email, chat, and even found a phone number to call them on (which is very difficult to find) and no one got back to me. Now I’ve heard some messed up stuff that’s happened to people who worked for go pufff in the past but I didn’t think they would do me dirty like THAT. I am furious. This company doesn’t care about its workers. They have showed me no grace on the subject. I figure accusing someone of such a serious thing, quickly resulting in termination is worthy of going to the BBB over, right? This company helped pay for a nice chunk of my bills while working for them and despite how they treated their workers a lot of the time, their availability and flexible scheduling is something that I did and still do need in my life. It’s unfortunate, really, that I am just a number to them cause I loved go puff. But they just care about money..Taryn nicolaiVersion: v2.219.2

The base pay it’s crazy lowI been doing gopuff for 2 years in Philadelphia. They basepay it’s crazy low . We only depend on tips and half of the custumers don’t give tip . Regardless of the matter let’s say I get 2 deliveries and the base pay it’s only $4 . Always the same or less . Another order I get 5 deliveries and the base pay was $4.51 for 5 deliveries. The same as if I was getting 2 orders . They system it’s bad . They definitely getting over on they drivers and that’s not good for the people that work hard to make sure y’all company stay working and running and they barely give promotions . Barely what can get worse than working on a holiday and u don’t even get a promotion smh . Definitely been working grubhub and doordash more often I make a lot more and they basepay at least add up . Gopuff need a class action lawsuit in Philadelphia any lawyers Reachout to me they deff getting over and we going to adress that . Y’all been warned this company need to get it together and the way they pay they drivers a lot of people complaining already and the next step it’s court . We work too hard ti get pay $1 for a 3 miles delivery average. Just crazy !!!.Misterhunter666Version: v2.135.0

Treat their employees poorlyThis company does not care about its drivers. I was terminated for reason unknown. Ive been communicating with their chat support everyday for 3 weeks now and everytime I ask for an explanation, they tell me the same thing , “ this issue will be sent to the higher up team because apparently it doesn’t say the reason for my termination”They don’t have a contact number just an email so they reach back to you whenever they want . I have yet to have heard from anyone about this ongoing situation. This company used to thrive and I used to talk so good about this company. Now you barely get paid minimum wage , every 6 months or so they reduce the wait pay , went from $0.22/min to like $0.15/min , there’s never any parking in this location so you have to park around the block or so and the reason that’s an concern is because if you aren’t at the facility within 2 minutes of accepting the order they give it to someone else . I live in a high traffic area , just going around the block takes an estimation of at least 4-5 min . These driver jobs don’t care about there workers anymore, just the money they’re collecting from customers..A person with experienceVersion: v2.197.0

App & customer “support” is the worstGet ready to be dizzy from all the circles customer support will send you in. I had an issue trying to change my location and my new location was disabled in the app so was unable to change myself. Notification said “contact Driver Support for assistance adding locations that are disabled”, so I did. To which they sent me a tutorial on how to change locations myself in the app. Upon further clarification that I cannot do that because it’s disabled they sent me a link—that takes me to a different version of the same thing. No other recourse or other communication options!! I tried five times explaining that this method will not work and they need to manually change or try something else but the chatbot just offers pleasant regrets and promises they will do their best to help… blah blah blah. More promises to “escalate to a team to follow up” but that only lead to yet more links and merry-go-round of the same useless “solutions”. There is no way to escalate things to a manager or god forbid a human on a phone to actually explain things so you feel understood. Total joke! Immediately deactivated and deleted..PharFromYou82Version: v2.226.1

Don’t use GoPuff unless you’re DESPERATE.I’ve been using GoPuff since the beginning of 2025, and I have to say - worst experience with an app. Doesn’t matter how far away the drop off is, base pay is always $2.50 or less. Regardless of whether a customer tips or not, or whether the order is filled with cases of water or not. On top of that, GoPuff seems to enjoy limiting their drivers. I’m not the only one in Colorado affected by this either. GoPuff has an issue with keeping drivers from delivering “restricted products” (alcohol, tobacco, etc.) with no such explanation as to why. Only use this app if you’re desperate for money, since none of the work GoPuff provides is worth the amount they pay out. Don’t even get me started on the streak system either. They say it’s to “reward” drivers, yet in reality it’s made to punish the drivers who hold themselves to any sort of value. Reject an order because it’s not worth the money being paid, and you’re liable to be sitting for hours, watching other drivers come and go with orders while you’re sitting there. It’s GoPuff work around to the whole independent contractor business..RacHolBakVersion: v2.228.0

They don’t know what they are doingAfter completing my background check I thought I was able to start right away but no. They decided to run a second background check to delay things for me. Is this the kind of unorganized actions I should expect? What information do you think is going to change from one day to the next? Do you rub background checks every day or something? Nothing is going to change. But I guess this is how they do things by overlooking steps that were completed. I already been asked to provide my insurance information twice. Now a second background. I hope I don’t have to do double the work unless I’m getting double paid for doing one thing. I’m losing confidence in this company and I haven’t even started yet. I think I’m just going to not move forward as these are red flags that a company doesn’t know what they are doing. I’m afraid I won’t get paid for what I do. I believe I will spend more time in the courtroom trying to get paid the money they owe me than I spend making any money. My time is more valuable than this. I’m going to forget about this and delete the app..Joker Loco 562Version: v2.126.0

GoPuff Yourself, “Support”GoPuff underpaid me almost as many times as they paid me correctly. All the support inquiries in the world made no difference. Then, suddenly, they were no longer doing payroll and STRIPE was the new payroll. No apology and no explanation. I’m still owed over $1,300 out of about $9,000 total earnings. 15% of your earnings will magically stay in their pocket. This is a review of the app bc the app is where I clock in and out, the app tracks me for mileage and time, and the app literally has all the control over my success and earnings accuracy. The “scheduled hours” shifts are deceptive. You won’t be paid for those hours, even though they say you will. All in all, 2 stars, bc this is a 2/5 company that gives a 2/5 concern. They should’ve called it 2/5 and saved everyone a lot of trouble, especially people who thought GoPuff was just Marijuana delivery. I did. Btw every other driver I speak with, and the bevmo associates in the store, they all despise gopuff. Everyone. Missed earnings according to other drivers has been going on for at least a year..BangyerdeadVersion: 2.79.0

If you’re gonna lie to your drivers, what is the point in making it noticeable?I was about to redownload the app because I received a message saying gopuff could use some drivers in my area and looked closer at the preview pictures that are supposed to show different screenshots of how the app looks. Idk who was in charge or what the purpose of this is at all but the screenshot shows someone who made about $450 by working 4 of the days throughout the week, but the number doesn’t match the bar graph directly under it which shows the driver did not make $100 or more on any day. Each day money was made, it shows they didn’t even reach the $100 mark for the day. So to be clear, it shows 4 days were worked, each of those days the worker did not reach $100 earned for that work day according to the bar graph for the days of the week, then at the same time on the same screen it shows over $450 was made all together for the week. Now I’m no mathematician so perhaps I’m wrong, but I believe 100 multiplied by 4 is only $400..Johnnyg109209Version: v2.226.2

Class Action LawsuitThere needs to be a class action lawsuit brought against this company for theft. Underpaying divers, violating their rights as contractors, retaliation against those who stand up for themselves, long distance runs for no increase in pay or tip guarantee, weekly bonuses are unobtainable and not even worth trying. No gas subsidies or even a minimum wage. Driver support is outsourced to India and worthless. It’s a cash grab at the expense of drivers and when drivers figure it out or complain, they are let go and the process is repeats with the new driver. It usually takes a year or so to understand how bad you’re being screwed. They always treat new drivers fairly but as time goes on start to treat them like crap. They pay no payroll taxes for drivers, no fleet to buy, no vehicle maintenance, no commercial insurance, no gas, yet they still don’t want to pass any of those profits along to the people bringing them in. Contractors should be making almost double what a typical wage employee makes because of the extra overhead. Shame on you gopuff..DeltaOutlaw101Version: v2.122.0

MisleadingI applied for this app to earn extra money for essentials that I needed and whenever I did my application and I put in my stuff they did my background check and then they let me do one run and then cut me off completely, and then I was not allowed to do anything else I had did a delivery it was on actually Arrived early in good condition. I got a rating of a five star and they kept my money so I do not recommend any Gopuff app to anybody not even for pick up or delivery. Because there’s nobody to talk to there is no customer service and they have poor communication with clients and delivery drivers. They give most of the deliveries out to people that are not in the country and they allow them to have more than one account on more than one phone and whenever somebody has one thing on their driving record, it was a no drivers license and it was in 2222 and that was the only thing that showed up and they denied me after I already did one trip. So no I do not recommend this company for anybody..Btorres1980Version: v2.207.2

Driver support lacksThe app doesn’t work properly it does not let me push the slider over to start my work day. I don’t need to hear about deleting the app or being close to the facility because I did all of that the simple solution would be to have a dedicated customer service helpline for the drivers as well as the customers or train everyone to handle these issues as well. The frustration of having to email support and wait many hours for a reply only for them to tell you to do something that you already have done is a major problem. Been approved to work for 4 days now and still no joy in being able to work so as far as the pay and other work issues I haven’t even gotten to that part yet because I haven’t taken 1 trip yet. Please listen to the people that are out in the trenches not the people sitting behind desks directing on how THEY THINK things should go. And please do not send me a generic message telling me how sorry you are about my problems with the app simply fix it!.B Legendary CustomzVersion: 2.90.0

Has its pros & cons. Lately mostly consAt first I really liked delivering for Gopuff. But lately it’s been very long waits to get a order and sometimes I wait a full hour and only get handed 1 delivery. And another thing that has been going on for almost a month is every time I get a notification that delivery blocks are available to schedule, I click on it at that very moment I get notified and it tells me there isn’t any available hours ?!? I emailed support over and over but get told the same thing. Update my app, delete it and reinstall etc. I did all of that and it still won’t allow me to schedule blocks. It’s very frustrating. Also, I really wish Gopuff would make it mandatory that a tip has to be made. Even if it’s $1.00. I had a few deliveries where I didn’t get anything for a tip but I waited almost a hour to get that delivery and completed the delivery. All for what? The $3.00 base pay. Please make it mandatory that there has to be a tip..Tiffy216Version: 2.86.0

Poor qualityI have been a driver for almost 2 years out of Boston! In those 2 years I have witnessed how fast the company has gone down hill. More than 20 people have come and gone from supervisors, shift leaders and packers. And it is always the drivers that get affected by this decisions. Not enough hours not paid correctly for the deliveries or bonuses or extra pay. The same thing for the actual employees tell me about the pay problems and how they feel that they aren’t appreciated by the company. I have written so many times to driver care and my managers have tried help me get my payment correctly but no luck . I have a collection of screenshots of email and text messages and finally I gave up and hope that at least I have a job until the end of this year!! Terrible support system with the new schedule!! Now you request the hours and end up with zero hours for weeks!!! Since when do independent contractors get told what hours to work?? Benefits are zero!!.NosmompiVersion: 2.91.1

The system!Since I have been here they’ve added more and more drivers and there are not enough hours available for us all to get even just one six hour shift. For example, I have not been able to pick up any hours for several weeks now even when blocking them out as quickly as my phone allows Because it won’t accept my attempt. The app is really sketchy and It’s often lost track of me and my progress and “clocks me” out for no good reason and there’s no alert or anything to let us know. It’s also frozen up on me for almost a whole shift and there’s no back up method in place to fall back on. Support was not helpful. I mean the job itself is okay but it is extremely frustrating and difficult to manage. If and when You do manage to pick up a shift that is. I realize that they are a new company and so I’m trying to stick it out with them but honestly, I probably won’t be able to..MysticalPoetessVersion: 2.79.0

FIND ANOTHER ON DEMAND JOBGoPuff has drastically changed over the years for drivers. While all other platforms are looking for ways to increase drivers’ pay, GoPuff constantly find ways to decrease how much drivers make. I went from making $800-$900/weekly between delivery blocks, bonuses, and other miscellaneous incentives but now driving the same hours I’m only averaging $300-$400/weekly (driving during peak times). As you can see from all the other reviews, no matter the complaint their representatives just copy and paste the same things. They refuse to let us know if a customer tips or not because they care more about making them money than letting us decide if a trip is worth the money. I would highly recommend finding another on-demand job as this one does not care about the earnings of their drivers and I guarantee when they reply to this it’ll just say they’ll relay the information instead of actually doing something because that’s all the do..Aang EzekielVersion: v2.164.0

Stay AwayLet me tell you, this company is going to be part of me losing my salvation . When I started 4+ years ago great gig. Made money hand over first. Now, it’s a joke. Keep in mind the following. GoPuff expects you to drive and be on your phone. If you do not accept the ride in their defined time table then it will reset your streak to zero. This mean regardless how many orders you have taken you will be immediately de-prioritized to the bottom of the queue and you will stay there until you get your streak back up. Even if it’s an app issue they don’t care. Also, they don’t post hours so you really have no guaranteed income. Call driver support? Nope they send you to chat. Sometimes chat will then have you call the number back. If there is an order issue that the root cause is the store, don’t matter that now goes on your record with them as a driver issue. Also, majority of the orders are now handled by Uber and DoorDash so you will probably have better luck with them..Gino SelnaVersion: v2.226.2

Drivers are taken advantage ofWe don’t have a decline button . They force you to deliver far to queens when we are located in queens . Example I delivered 21 bags and the last 3 after my schedule was done were in queens and I said give it to another driver , they suspended me and took the schedule away from me so I’m unable to book now! The company uses bully tactics on 1099 workers. We all have family’s to feed . Think about that u doing 21 deliveries in a day with no lunch break , gas differential nothing then your shift ends and the computer gives u 3 queens orders , and u get suspended for not taking them . Icing on the cake then they tried to penalize me again for 2 weeks for not working the day they said I’m suspended! Go puff is not working with us they are bullying us . And we’re making less and less money as time goes on. A 1099 worker should not be able to be forced to do anything or penalized if they don’t . There’s enough driver to let someone else take it ..Sho-outVersion: v2.124.0

Alcohol delivery revokedI noticed this past week I wasn’t getting any 21+ orders sent to me so I contact the number and they redirected me to the chat. In the chat they escalated my issue which was pointless bc all they kept a saying is that I somehow “failed to adhere to their responsible delivery guidelines, goodbye” I asked what did I fail to adhere and no one could answer this for me. When I called for the 3rd time someone mentioned finally, after I kept pushing for an answer, that most drivers have a certificate to deliver alcohol and that may be it since I don’t have one bc this was NEVER brought to my attention in 8 months that I’ve been delivering with them. I do not mind getting one of those. Not a big deal but please tell me if that’s the case so I can do so! I’m being treated like some kind of criminal with no explanation and no voice. This is beyond unethical and unprofessional. I have the right to know what’s going on with my account and I deserve a chance for my side of the story to be hear. It’s like they do not care about a thing I have to say and could care less to ease your worries. Like is it really so irrational to ask for an explanation?…. Go puff is not somewhere u can make so much money without the 21+ orders. How am I suppose to make a proper living this way? I’m willing to change my 1 star rating if this issue is fixed and I’m treated like an actual HUMAN BEING.DaaaxvvVersion: v2.207.1

FrustratingI was shown a Santa Rosa, CA location as well as a Petaluma, CA location. After experiencing intense incompetence from employees at the Santa Rosa BevMo go puff location, I drove all the way to the Petaluma location just to be told there is no Petaluma location? I wasted gas, money, and time traveling 30 minutes. Why have a location on the app if there is none in reality? Also why have GoPuff at BevMo if the BevMo employees are going to be rude, give delivery drivers dirty looks (I’m 7 months pregnant), as well as waste my time telling me the package should be in a designated bin, if it isn’t, then it’s not ready, have me wait an additional 45 minutes, then tell me “oh it’s been over there on the ground by the ice machine”. Told by employees to cancel the order, rude attitudes, and was told I wasn’t waiting 45 minutes or longer when 2 deliveries said I worked 2.90 hours! Why not partner with Safeway, target, or other major retailers?.Bluedream707Version: v2.152.2

It’s a trickWhen you first start, you’ll be approved for every hour you request. After two months, you will NOT be able to request hours because they won’t be approved. You can have a 100% acceptance, completion, and on-time delivery rate but you’ll never work another approved hour. I went from making a DECENT amount weekly (decent, not great), to making $80 a week with PERFECT METRICS. I bring up the metrics because they CLAIM the better the metrics, the better your chances are at getting hours. It’s a lie. I request up to 40 hours a week and don’t get approved for 1. You’ll wait hours for an order if you choose to deliver off schedule. I know drivers that are deactivating their driver profile just to work in their warehouse because the money is more consistent. This app is shameful because they don’t follow their own terms and conditions but you better. Support is iffy and there’s no number to call when there are issues..FckYouAppleForProlongingThis🙄Version: v2.213.0

Where do I start?After delivering for over a year I have complained about the low pay at least 2 dozen times $2.89 for 3 different deliveries 10 miles of driving “ one way” yet every time I’m told that they pay a fair wage. I get the same pre written response from support and told that my feedback will be forwarded to the appropriate department or I will get a response via email…. Not o e reply has been received. No one can explain how that is considered a fair wage. Gopuff will know if the customers are tipping but they do t let you know until after you completed the deliveries that you’re not getting tipped. Because no sane person would accept 80% of the deliveries if we knew the tip amount. Then randomly you’ll get $7 for 2 deliveries that are 5 miles away. It makes no sense, I have never had a Penny added to my pay. I’m told” you were shown what the pay was prior to accepting, you accepted that pay… it’s only going to get worse..FordhbdndjdVersion: v2.236.0

10 miles for $3.04 California LAIn this app, they won’t let you earn more than $19-20 plus tips. All orders, each order from $3 to $5. And for $5, you might have to deliver 2 orders. They don’t leave tips, probably because the delivery prices are slightly higher than in the store. So, the only option left is to work for Uber or Dardasha. I don’t recommend working with this company. California LA I think they are facing issues because they collaborate with Uber, as many orders are placed through Uber instead of the GoPuff app. So, perhaps it's worth changing the policy and simply opting out of their own delivery in favor of Uber. This way, they might avoid the negativity towards the company that drivers experience, as drivers often share their negative experiences with friends and family. Why bother with your own delivery when you can expand delivery with Uber or even with Dardash? This could mitigate negative feedback about being a bad company..Maxim BogiVersion: v2.172.0

The Worst Gig AppDo yourself a favor and stay as far away from this app as humanly possible it is the lowest paying gig app that I have ever used, and it has the least transparent pace structure that I have ever used as well. You will not know ahead of time whether any tip is being offered for your service at all. This will inevitably lead to you making somewhere between eight to $11 an hour for multiple hours of work, should you make the mistake of us of assuming that a reasonable tip will be included with the orders that you've accepted. Basically you're gambling on the Goodwill of the customers and this is a losing game. You will not win stick with DoorDash, GrubHub, Instacart and Uber eats if you're looking for delivery work because at least with these ones you'll know what kind of tip is being offered, and you'll know which order. Definitely rule out ahead of time go puff is a waste of time 99% of the time..Dan@MarlboroVersion: v2.236.1

Make sure orders are legit before passing on to driverPurpose of having a business that offer products to be delivered. It is the responsibility of the company to make sure all offers that’s going to be sent to independent contractor are already legit do not but that responsibility that it is part of their job when they are not an employee f that business the awareness and reminders needs to be for the company that is provided this service. When drivers deliver that all we doing is confirming any information given to you is accurate, that’s all and get the signature if it’s required scanning ID which is required but when it comes down to it, everything should be legit already before we even get involved because if y’all trying to make us be the one that’s our responsibility, then we should own the business but we don’t so don’t like I said I’m just giving you honest feedback.Who cares anout the nameVersion: v2.161.0

Where is My mommyI was introduced to this app from a coworker told me about it. I said you know what I’m a give it a try signed up and did the background track that all what was required started a few days ago and was able to do at least four orders then I decided to go off-line because I had to go handle some stuff When I try to go back to see how much I made. It tells me that my account been temporary deactivated because of my background check if that was the case, why allow me to do deliveries and make money now I feel like you’re robbing me from my labor. I’ve been trying to get in contact with support for the longest and no contact has been given. All I’ve been getting is the runaround so I hope I get a response off of this review and somebody fix it because next thing it’s not gonna be too pretty for this company breaking a lot of laws.Choc1995Version: v2.217.1

DriverIt’s very disappointing to contact a support team that can’t support. It’s too often the team says they need to escalate… the simple truth it doesn’t get resolved as seen in the other comment regarding missing trips because of being on another platform. I love the idea to not race all over town then to the customer. But the app and their reduced compensation rate is also an issue. Gas is about $4 a gallon. Yet, I have had several trips under $5. They say tips are calculated into that amount. But if the customer doesn’t tip. That means the company is using my gas to deliver their products. If they know a tip is calculated into that trip payment and we don’t receive a tip re/calculate the amount of payment. And If we decide we don’t want to accept and reject we get pushed to the end of the driver wait list..Just Puffed UpVersion: v2.217.1

Waist of TimeI signed up for Gopuff to see how it compared to the other apps that I’ve used for years. See if I could fill in any downtime. Sign up says you can drive while they approve your BG check. Not true. Got a message a few weeks later I was approved. There is a ridiculous hour long training. Skipped through completely and still passed the tests. Just common sense waist of time. Finally was bales to sign in and you have to be directly in front of the building. Tried so go live literally 10 ft away to see what the pay would be like, and said I’m too far away. I’m doing 3 other apps. Is anyone stopping what they are doing to wait at Gopuff facilities? Finally my phone notified me GoPuff had accessed my location in the background 61 times in 2 days when I’ve never even done a delivery. By far the worst delivery app. Deleted from my phone immediately..WhiteBoyCapitalVersion: 2.94.0

ReviewWhat I don’t like about it is you can never speak to anyone everything is through text they don’t give you reason for restricting you if you made a mistake or if something wasn’t your fault it’s not consistent with orders so you can’t make really good money and they don’t pay very well. You make more money in tips than you do in your actual delivering, if you even get tipped at all. Delivering alcohol and tobacco you will get a little bit more unless they take it from you for no reason and you don’t even get a warning as to who what when or why it’s just gone you can’t even fight to prove your innocence this app is weird I do it because I have a family to support but good luck it’s hit or miss with this app wish there was more communication somehow smh.Popcorn$pimpinVersion: v2.237.1

DeliveryThe app make you put the customer information in manually instead of scanning when you have a tobacco or alcohol delivery. And then the app does not allow you to complete the drop off after you manually put in all that information. You still have to wait to call customer support to call the client back and verify the drop off. Which will then take about 5 to 10 minutes, which would then jeopardize you for your next delivery if you had one. The app will tell you to drive to a better location with better signal to complete the drop off but even when you do drive to a better location with signal, nothing still doesn’t work This is a inconvenience for the delivery drivers and it’s not safe.1SECOVersion: v2.228.0

HIGHLY upsetHello, I am VERY upset right now. I received a “warning” email from you guys. This is the second “warning” email that I have received about me somehow “refusing” delivery offers when I haven’t been refusing any at all. In fact I’ll just be waiting for an offer on the offer screen and suddenly get “missed offer” messages when I hadn’t even received an offer at all. This happened to me about 4 times yesterday. Even the people at the delivery center said they were trying to assign me offers and couldn’t sometimes and they didn’t understand why. I should not be removed or penalized for something that clearly isn’t my fault. This is frustrating and I’d like it If something could be done about it before I completely lose access for something completely out of my control. It has to be some kind of bug in the system..Virtua8686Version: v2.130.0

Do not recommended for professionalsI first heard about GoPuff, when I visited a friend. Unfortunately, I do not recommend GoPuff. Especially, if you are doing it as an additional form of income. It adds unnecessary stress. I would suggest trying a different delivery service. The customer service if horrible. I am still awaiting responses for issues 3 weeks later. I keep automated messages stating that I have open inquiries regarding the same issue. Well yes because I have not received a response. There is no difference in pay and you don’t have to deal with hassle of IDs. Also you can make any mistakes. Even if you deliver the alcohol to the customer of the appropriate age and not showing visual intoxication, they will cancel your privileges. With GoPuff you are going to the same facility to pick up your deliveries. The location of my facility has a door bell. There is a note saying to ring the doorbell once. This is because they take more than 5 minutes to get to the door. One day the bell was rung more than once and the site manager yelled and even threatened people. It was raining outside and the pickers were not busy. A report was filed and nothing was done. This same site manager has her boyfriend siting at the facility for hours. It is a very hostile environment at this location. Very awkward. Also, after 10pm you will get the luxury of smelling weed. Which makes the wait time even longer. I’m not against it. Just don’t do it at work. The idea of GoPuff is different. However, the personnel they hire are either lazy or angry. If you’re a professional, I don’t suggest GoPuff. You are not a human. You are a number and any complaints you have will be ignored or you will be found liable in return..Slice app ripped me offVersion: v2.184.0

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