CAVA | Order Online Customer Service

CAVA | Order Online Positive Reviews

A beautiful, intuitive, and inclusive new experienceI work in the digital product design and development space. I am a harsh critic on user experiences in my day-to-day apps. Never have I opened an app that recently had a new version released and been as pleasantly surprised as I was today when I went to order my lunch. (I was actually so happy with my experience that I tweeted about this as well.) The experience really speaks for itself — intuitive it is and it’s beautiful design and innovation for a mobile ordering app. I would like to call out how refreshing it is to see the inclusivity and integrity of a company shown through their user experience. The simple (and not hidden!) pop up to offer the user the option to either SHOW or HIDE calorie information is so inclusive of and sensitive to those with sensitivities around calorie counting. I know this is a simple feature in comparison to the rest of this unbelievable redesign, but I wanted to call that out as it does not go unnoticed! LOVE this update — congrats to the product team and all designers, developers, etc involved!.PBandJelly133Version: 3.0.1

Finally an ordering app easy to useI was pleasantly surprised when I placed my order today using this app. Usually, customizations are a hassle to communicate when placing food orders, but not here. I quickly learned that each of the selection buttons will toggle between options for that specific item. I.e. I initially chose the spicy chicken protein for my pita wrap. After reconsideration, I wanted to switch to the the grilled chicken with less bite to it. I pressed the grilled chicken button and instead of completely removing the spicy chicken, it read “1/2” over the grilled and “1/2” over the spicy. Perfect! Press the button again and it toggled to choose just the grilled chicken. It was the same with the sauces. Press it one time to get a single amount and twice to get extra. Very simple to use - a lot simpler than trying to understanding what I just attempted to describe. Enjoy!.MclairrrrVersion: 2.13.9

Basic and needs improvementThe apps layout is easy to understand and simple to use if your just looking to preorder your food. If your trying to manage your calorie intake and track the nutrition information then the app is basically useless for these two purposes. For starters the calorie estimates are off by a few hundred calories at the least. One of their standard meals (without ANY edits) comes out significantly higher in calories when the individual ingredients calories are added up separately. Also there is no sign of a meals nutrition information whats so ever. It would be nice to have a overview like the chick-fil-a app gives you of the calories, adjustments and overall information. This is either a relatively new app, this a work in progress, or cava is not putting in half the effort other companies are with the food ordering apps. Love the food and would love to eat it more but I’d need a reliable platform to change me from an occasional user to using it 3 to 4 times a week because accounting for their mistakes takes too much time..Dleo26Version: 3.0.8

WOW — Amazing UX from a UX EngineerAs a fellow user experience iOS engineer/designer this app blew me away. The app is very intuitive and easy to use. This is exactly what you want when you’re trying to order food. The animations really tie in with the flow of the app and serve the purpose of communicating the feedback back to the user as any great app should. Aside from all the great animations and transitions, the app does exactly what it should. It serves its purpose well—that is to make it as easy as possible for the user to order food and to get out of their way. Keep up this excellent work. It doesn’t go unnoticed. Some of us really really do appreciate truly great experiences..AvidcreatorVersion: 3.1.6

Suspiciously too quickMade an order two minutes later I’m getting a text. It is ready. I thought it was kind of suspicious that it was done that quick. I tried thinking positively and maybe they have no customers at the time which is still possible, but when I went to pick up my order, I checked, and my food was cold and my pita. I went home since it is a bit hard to just look on top to see if everything‘s in there I barely had any chicken and I ordered double the chicken. seems like I got someone else’s order and they just put my label on the bowl. last thing every single time I order to pick up I’m either missing the pita or my utensils even if I could get my own utensils it is something I asked for in my order so I’m able to quickly pick up and go..Lil amy:)Version: 3.9.4

Good but could use improvementI love CAVA and the app is super convenient and useful. I would like to be able to do grains AND salad as well as add more dressings and can’t do that. I also wish I could change my pick up time after I submit it. I accidentally put in a time I couldn’t make and I couldn’t change the time or the order from pick up to delivery. Also their phones were down so if there was a way to add commentary to my order after I submit it and it can be flagged on some screen for them to see that would be really great. Other than these I can’t think of any fixes. Overall I’m pretty much almost completely satisfied with the app and I am completely satisfied with the restaurants I’ve been to!!.A+ but not A++Version: 3.7.1

Good but not there yetThere’s lots of things that could be fixed. Number one : why is the layout formatted so I can only see items at the bottom? It’s annoying to “side scroll” when all you had to do was list all the items on one page , ya know like a book? Or a website ? Then we could scroll down and select accordingly. Also there’s many options missing like the option for no ice in your drinks. I have dental work done and sensitive teeth , I don’t need or want ice. Now I have to call the store and make sure there’s no ice In my drink being delivered. Honestly McDonald’s app is soooo much easier and user friendly. It’s quick streamlined and makes sense. Take a page from their book on the app. Oh and you get rewards much much faster though them..Fallen angel9079Version: 3.7.17

Want to love it but...When it works, then great. But lately I can’t enter a pickup time. I have to keep exiting and reopening and reordering then deleting the previous order...what a mess. At this moment I have tried several times and can’t get my order in. Also, this app cost me 13 bucks of wasted money, which has never happened to me before. I’m used to apps that let you reorder. They always ask you where to pick up. This one didn’t. I placed a reorder and it never asked where to pick up from. Once I placed it I saw that it was a different city not nearby. Knowing I just lost 13 bucks I tried again planning to change the city. It turns out you can’t. I had to make a new order and try to remember everything all over again. What a pain..AshiyawolfVersion: 2.13.9

Experience at CavaIf culinary nirvana had a name, it would be Cava. From the moment you step inside, you're enveloped in an atmosphere of warmth and sophistication. The ambiance sets the stage for an unforgettable dining journey. Let's talk about the food. Each dish at Cava is a masterpiece, meticulously crafted to tantalize the taste buds. The flavors dance on your palate, leaving you craving more with every bite. Whether you're a fan of classic Mediterranean fare or seeking innovative twists on traditional dishes, Cava delivers beyond expectations. The service at Cava is impeccable. The staff is attentive, knowledgeable, and passionate about providing a memorable dining experience. From recommendations on pairings to accommodating dietary preferences, they go above and beyond to ensure your satisfaction. In conclusion, Cava is more than just a restaurant—it's an experience. From the exquisite cuisine to the impeccable service, every aspect is designed to leave a lasting impression. Whether you're celebrating a special occasion or simply craving a culinary adventure, Cava is a must-visit destination for food..Richard Price ReviewsVersion: 3.7.2

AmazingThe staff, the food! I don’t know which is more amazing! My order was ready when I got there, but my pita was missing so I waited patiently to the side until the man running the register had a free moment. I waited a little bit, but it was busy so no worries. He warmed my pita and gave me a free drink for my wait. I told him that was not necessary, but he insisted. I got the blueberry lavender lemonade. Delicious! Thank you sir! My bowl was beautiful! All the ingredients that I ordered were there and arranged perfectly. Definitely worth the wait. Thank you everyone working tonight for my amazing service and food!.AbhummelVersion: 3.9.5

I struggle through because I like the foodThe app is soooo slow to respond. It’s unintuitive in starting a new order and accessing favorites. Choosing ingredients is painful—sometimes you want extra of something. Adding rewards is also unintuitive. Makes you add the item to your cart first, and then apply the coupon. How about when I try to use the coupon, you add it to the cart? There are solutions here that a little user testing would reveal. Also, would like to see the feature Chipotle uses like “light/regular/extra” for an ingredient. I struggle through the app experience because I like the food. But sometimes it makes me want to just go order in person and wait longer..JboehmanVersion: 3.9.1

Finally clean food goodCava food like my wife cooks which is fantastic, she used to make food like this all the time but now that she’s back in the office at least I have cava lol. As a restaurant, the food is fantastic. It is good for you. Everyone loves cava, doctors, lawyers, police, people who are into Fitness, but also stoners literally everyone likes Cava that I work with, and the place is always packed, it’s also an amazing stock to get into, also the app is slam dunk. They are delivering what the market has been requesting for the past five years, and I wish them all the success of chipotle and beyond..The fatest NobleVersion: 3.7.11

One of the best food apps!One of the best and easiest food apps on the market today! So easy to read thru and navigate, and pay! Also very cool that you can just walk in and they have a shelf ready with your order with your name on it so you can literally walk up, grab your bag, say thank you and go! The only thing I would like to app to have is to be able to save your favorite order so I don’t have to go thru the choices each time. But even with the choices, the process is so much quicker than ordering on other food apps. Thank you Cava!.Bosslady1993Version: 2.13.50

Julián cooking and Mobina Richard on line #2Irvine barranca rockedI came in to pick up my three meals that I ordered three bowls and it turned out. I ordered them at the other location and but the manager or whoever was here her name was I’ll mobina and was the order and Julian was in the kitchen. They help me to correct the order they gave me the three bowls and they rock. They’re the awesome people, I wanna congratulate Mobina oh that’s gr what shou. She’s the best and I see she has She’s very computerized but . She help me with my computer order and got me what I needed. Yum Yum said no food for you. I’m serious. You’ll run Julian..Lyla ShafferVersion: 3.7.11

Unable to Remove ItemsIn using the current version today, I was unable to remove items from my order. I would tap remove, the three dots would oscillate and then go away with the order unchanged. After logging out, deleting the app, and logging in again, I was finally able to remove the items but it still took multiple attempts. I should note that the reason why I had items in my order to remove was because I could not figure out how to “back out” of building an item without losing my entire order and starting over from scratch other than to add the erroneous item to my order..JpsullivanVersion: 3.7.8

There’s no way to reorderThere is a function to reorder, and you’ll see the items in your cart, but there’s no way to modify them or even to check out. I had to go to the website to place my order. Also, the history of orders when I login via the website is different from the history in the app. They mentioned that in the description in the App Store, but that’s still pretty sloppy. I like their food but this ordering experience is awful. They should fire their software development team!.KaptainKarlVersion: 3.1.2

Great food, clunky appThe food is fresh and tasty, but most of my gripes and star rating is about the app. Ordering food is very clunky with horizontal scrolling through options vs vertical scroll. Customizing bowls is limited to the specific bowl you select and requires restarting. Example - pre saved greens and grains bowl, I wanted no rice and greens only, It required a rice/lentil option and I could not submit. Cancelled and selected salad bowl, filled it out and it said salad bowl not available at this location. Okay…then selected steak power bowl, removed everything and was able to add greens without grains. While some of this is localized to me, the app overall has a sub par user experience..Ep0ch9Version: 3.9.2

Remarkable Interface!After using apps like Five Guys, Chilis, and Chipotle, my bar for ordering food on apps was quite low. However, this app blew me away!! It's so intuitive, has a great workflow, and I love that it mentions sections you've skipped when looking at the bag. Also, having the sliding buttons for extra items like utensils was a great idea. If anything, changing the pickup time by tapping at the top can feel a bit un-intuitive after the rest of the app was so detailed and hand-holding..Meditative-SilenceVersion: 3.9.1

A few tweeks and it would be perfect!I am very picky about how I like my CAVA and the app doesn’t let me customize my order fully like I can do in person. I would love the ability to add more than 3 dip scoops and more than 2 scoops of toppings!! I can do this in person and yes pay more but I’m not able to do it on the app, so ordering ahead won’t give me exactly what I want, I have to choose wether I want taste or convenience. This is one of the few places I can eat and this functionality would mean a lot to someone like me. PLEASE DEV TEAM: consider making this update asap!!!! Thanks!.ManedesignerVersion: 3.7.25

Ya’ll Messed UpThe app was a little janky to begin with but at least I was able to get an order in. Since the newest update, I do not know what ya’ll did to this app but you messed up. As soon as I click on an entree, none of the customization options pop up until I get to drinks and a pita side. Fix it please, I really used to like using this app for no contact pick up. I was able to place an order on Uber eats for delivery yesterday with no problems. For the past couple weeks I’ve tried to place pick up orders through this app, I’ve been disappointed. I never even write reviews for apps, that’s how disappointed I am in this update..IndianajonesroxVersion: 3.0.0

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CAVA | Order Online Negative Reviews

No birthday rewardThe food here is delicious and I get it often at work but recently I had a bad experience with the app. Several of my coworkers received a special reward on their birthday for a discount on their meal. I was excited as my birthday was coming up, and I worked that day, and I was excited to get Cava with my reward. Nonetheless, my birthday came and passed and I never received any reward on the app or an email for a coupon or anything. I have 100% created my profile and saved my birthday in the app. So I went into the Cava store to ask the lady working there if I have to have the app for a certain amount of time before I am eligible for a reward and she said no. So, according to the lady in the store, I should have received a reward, although I did it, so it seems like they give some customers rewards on their birthday and not others, which is very wrong. You should treat all your customers equally and offer the same reward. The lady in the store was very nice. She told me that I should have received a reward and she doesn’t know why I didn’t. She offered me a free cookie or a drink. I politely refused..Panama DadVersion: 3.6.0

Go back to the prior versionI’ve been using the Cava app since they first came on the scene. Gave them a lot of credit for creating an app that had the user experience in mind. Don’t know why they had to change it to something that’s not as well designed. First, before they would take you through each step of the build a bowl process. Now, you scroll through all the options at once and often have to go back and forth bc the images are smaller and move too quickly. Fixing it at each step is more appropriate so the user knows what to do at each step. Also, the nonsense at the top is hard to read. Lastly, the calorie counts across the app, the online ordering system (which uses the old UX and is grt) and the nutrition calc are all different so if you are counting calories and sticking to a calorie budget good luck w that. I think the issue is the algorithm for the rice. Bottom line, why mess w something that works. And if you want people to trust you, get the algorithms working..Lofty1LAVersion: 3.0.0

Do not likeI hate this app. And it’s no reflection on the food and service at cava, which is great. You cannot edit/modify ANY changes to your order once it’s placed (and if you try to call, their phones always go straight to their full voicemail, you won’t get anyone). There’s no room to write notes. If I’m placing an order on the app, it’s obviously carry out. So I feel like the sauces on the side should be automatic for app orders, or at least have an option to select that. I don’t want my food getting soggy by the dressing on my way back to work/home etc. The “order now” button is in a super inconvenient spot, which you will sometimes hit before you’re ready to. I’m pretty sure that’s designed on purpose though… but there really should be a “confirm” option, or at least an option to change the pickup time. I gave it A star (me making up something to justify the default star it automatically forces you to give) because going through the app to select your choices is easy. That’s all..ChilepleaseVersion: 3.7.1

First order; insane amount of mistakesUsually love Cava, downloaded the app and ordered a bowl with very few customizations. This was my first online order and was looking forward to picking up food before the location closed for the night. Took my meal with my name and label on it, got home, and the bowl is an entirely different order inside. The only like-elements were corn as a filling and yogurt as a sauce; 5/6 fillings, both proteins, and a sauce were different than I ordered and it was apparent a different order was slapped with my name. I paid extra for ingredients I didn’t receive, and this order contained a protein I’m allergic to and cheese that I can’t eat (lactose intolerant). Was so bummed since I couldn’t eat the bowl a& the location had closed, contacted the help/customer support line twice (with attached photos of the order receipt and bowl in same image) and support has never gotten back to me. Such a terrible representation for a company that preaches phenomenal representation. My usual and I now will not be going back..BroseppieVersion: 3.0.8

Awful update - bad UX designI used to be able to make an order quickly and know what I was ordering. This new update is frustrating. I don’t want to write a story with my order... it used to give info about what was in each option too and now we’ve got no info, no insight into how many choices before it charges extra (until you’ve clicked enough, but knowing how many you get informs the decision). And, the options/images are tiny. We were also unable to figure out how to add our names to each order. I understand why they would want to ‘streamline’ it like they did, but this took way longer to place our orders with than it should’ve. I’m sure we’ll eventually get used to using this interface, but it’s not an app we want to spend a lot of time using... it doesn’t serve the user any function in making it look nicer, it should be easy, fast, functional, intuitive, and informative. This was a frustrating and disappointing experience..Mr. SimilarVersion: 3.0.3

Excellent food, terrible app.When ordering food, the checkout tab frequently does not save changes. Items I delete will reappear, orders that are renamed will revert back to their default settings. I will select a valid time slot for pickup only for the app to tell me that slot has been filled...but then I literally pick the same exact time slot and suddenly no issues. But because I had to leave the checkout screen to reselect the same exact pickup time...yep, you guessed it, everything has to be redone, orders have to be re-edited or added or deleted because nothing was saved. And despite the fact that I have been using the app for several months, most of my order history during that time has been wiped. Cava is a great restaurant, but they need some serious help in developing apps. I don’t expect perfection, I just expect it to remember the data I inputted only 30 seconds ago and not dump everything just because I had to change tabs for a moment..KingRiegzVersion: 3.0.0

So close but lots of bugs and annoying featuresYes, it is beautiful, and visually intuitive only FOR THE PROCESS OF CREATING YOUR MEAL/BOWL. But finding your cart/bag? Knowing what to click when you're finished creating or editing a meal (bowl)? No. Not to mention, the annoying haptic feedback (buzz) not only every time you add an ingredient to your bowl, but also when you even touch the screen to scroll through meal options in the first place, even when something is NOT being added or even "clicked on" to modify-- basically this app buzzes almost no matter what you touch, without regard to whether you're selecting it. And adding a credit card causes a glitch-- I entered new card info and got an error message that it wasn't valid. I clicked to dismiss the message in order to fix it (the only option), and was kept in a perpetual loop of "loading" dots. Had to close the app and reopen it several times until I figured out the problem with my info. (My last name is hyphenated, the last name on my card is not-- bank removed the hyphen-- but when I entered the "name on card" it wasn't what they were looking for, even though it was the actual name on the card. That isn't Cava's fault per se, but again-- the whole app froze up when there was an error in entering cc info.) After all that, I finally went to place my order and it told me-- AFTER I had pressed to pay with my new card-- that I had to select a new time for pickup. Of course, because it had been 13 minutes trying to place literally a repeat order! Ugh. Really want to like this app but it feels so so clunky in practice..MmarambaVersion: 3.0.3

Charged without sending order to restaurant, customer service is no helpI placed an order with Apple Pay and, despite not being prompted, was apparently not logged into the app. When I arrived, the staff had no record of the order, even though I showed them the screen showing my order. I’m glad I took a screenshot of that page — when I signed in to report the problem to customer service, the order erased from the record (but not the $30+ charge on my card). When I reported this to their customer service (complete with the above photos), the Cava rep stated that they could “kindly confirm there was no order received from you,” despite me providing a screenshot of the order. All follow-up emails from me providing more information (which they requested) have since been ignored, and the fee has not been refunded. Overall, an awful customer service experience that was brought about by a glitchy app..Jerry D. BerryVersion: 3.0.3

Disappointed TodayFood always tastes delicious, however service was lacking. I placed an order for pickup. Firstly it was over 10 minutes late from the time estimated. Not such a big deal. But upon grabbing my order and checking it, the meal was missing SEVERAL of the ingredients I asked for. I waited an additional 5-6 minutes for someone to acknowledge me. When I informed her of the situation, she rudely responds “Whatever is missing, we don’t have,” and walks off. I then say that the app should know what’s available or not and inform the customer when placing the order. She ignored me. Did not offer to replace any of the missing items with something else or anything. I respectfully asked another employee if I could have some extra tzatziki for the missing feta and dressings, of which he did thankfully oblige. It was just an overall let down from the usual decent service we have received at other occasions..Sorry I went todayVersion: 3.9.5

App is TerribleThis app needs a lot of help. Quite often it doesn’t work at all. But then the user interface is not good. You start off with the splash screen that offers you the ability to add a previous order item which once you figure out that the clock icon means a previous order you’re good, but it’s not obvious that the clock means a previous order. However, if you get to the splash screen and instead hit the start new order button, the clock with your previous orders disappears, and you no longer have the ability to select previous orders. Let’s say you’re ordering for two people and one person wants a previous order and the other person doesn’t if you choose a previous order and it’s added to your bag you can’t now just start another menu item. You have to go to the bag first and then add another order to the bag. Why? Makes no sense..MackyMotoVersion: 3.9.8

It would be great if it actually worked…I’ve had this app downloaded for 4 months and have not once been able to successfully use it. For awhile, we’d get all the way to payment and then get an error asking us to try again. We’d do so and then it would tell us to just call the restaurant. Despite changing credit cards out and trying to shut down the app and restart we had this problem persist. Today I logged on, added my first meal to the bag, selected that I wanted to add another one, and then got stuck on a screen with with only drinks and sides displaying. Despite trying to exit back to the main menu, I’m stuck on a menu selector page with only some of the menu. This app is so buggy! It is costing your company money as we’ve had to change restaurants on many occasions when we don’t have time to walk in or access to a computer to order via website..Dmacb123Version: 3.1.3

Completely FakeBeen ordering from the app for awhile and while the UI isn’t the best and the app continues to seem clunky even when just trying to place a simple order I was willing to forgive that, but on top of the fact that on random days they just don’t have any pitas and are missing half of the ingredient menu, they even just assumed one time that they could give me the completely wrong order because I’m assuming they didn’t have the ingredients even though the app said they did?? It also doesn’t help that there is no support resource of any kind like with DoorDash to get a refund once you’ve been given something you didn’t pay for. Terrible interface, no communication platform and little to no competency on the part of cava with this app. If you want cava just use DoorDash like they’re already falsely doing by hiring DoorDash drivers to actually bring you the food..WrongFrysVersion: 3.9.1

Not responsive to order statusThe app performs well and has a nice UI. But most large chain mobile apps have all got that nailed down. Something that is severely lacking in CAVA’s app is a view of order status. After placing your order, there’s no way to view the status of your order. Their competitor, Chipotle, does have such feature. Both places have unusual delays. For example, me and a several people waited 45 minutes (no exaggeration) after our expected time. But that’s not an app problem. I don’t mind waiting if you just keep me informed and don’t give me inaccurate expectations. Allow stores to update progress of an order. My experience has given me a bad taste and I will probably refrain from ordering from CAVA for a while. Chains such as Chick-Fil-A and Panera are consistent and can be relied upon when it comes to their app..Julian.MadrigalVersion: 3.7.3

Bad UX for great foodI work in the mobile software space for quick serve restaurants. This app is visually beautiful but functionally awful. Using icons for the ingredients is visually attractive but not intuitive as the icons are too small to decipher. There is no menu browse feature, the app dumps you right into ordering. The order history icon is not universally known (I work in software and I had to tap it to see what it really did).Account order history order detail page doesn’t show anything identifying about the order, not a name, order number, nothing an employee at Cava can use to ID my order when I walk into a noisy restaurant. In the effort to simplify the user experience, they cut too deep and left foundational features out of the app. Keep the beautiful graphics but bring us some better functionality please..Plus1golfVersion: 3.0.9

Rewards System ScamTo the starting of 2024 I had downloaded the cava app. Everything was fine and worked very smoothly and I never had an issue when using it to order online. The reason why I’m leaving a one star review is because I had thousands of reward points saved, and I went to redeem them through cavas rewards program on the app and used some of the points, but not all of them and then they flagged my account shadow banned my account for no reason. I was unable to sign in to my account for the next couple of weeks and reached out to customer support to see if I could get my account back and I didn’t hear a response until 2 weeks later from messaging them. NICE JOB CUSTOMER SERVICE. They gave me my account back after not being able to access or use the cava app AT ALL. When I finally got my Account back all my reward points I had saved ..WhyEvenTriVersion: 3.7.12

There is no support if there is a problem with the appI have used this app a lot and like CAVA. I have never written a review before, but the app created all types of problems for me today. I made an order and received a confirmation in the app and my credit card was charged. I went to the store and they did not have the order. They were extremely rude and gave me an email address to contact. I strongly suggest that you don’t order using this app as there is no support if there is a problem. I did email them and the auto response did indicate that there is no phone number and that you should contact the store if there is a problem (and of course the store says that they can’t help and they give you an email). Again I like CAVA and have nothing but good things to say about their employees. But I strongly suggest that you don’t use this app and just order in store..CharlieCharlueVersion: 3.1.6

Not PleasedPlaced a to go order on app. Made 2 stops before arriving and still had to wait 30 minutes for my order. There were several other people waiting for their to go orders when I arrived as well and they were not happy either. Meanwhile other customers who walked in were being served with no wait. I would have been better off just coming in and going through the line but was trying to avoid having to bring kids in to wait. No one from the staff was rude but no one went out of their way to accommodate the several customers patiently waiting for their to go orders either or even apologize for the unexplained wait. Also did not care for the cleanliness of the store and how one individual kept going from the kitchen to the front and touching the trash can that kept getting in the way at the door into the kitchen..Annie IVVersion: 3.9.6

Editing an order is horrible.I can’t tell which lettuce is selected for example because everything is a tiny thumbnail now. This made ordering much harder than the previous app layout with “pages” of selections. You don’t get order confirmation in app anymore. Nor do you get a confirmation at the end before it charges you. You select the time slot in the beginning rather than at the end. So if you take too long to build an order in the slow navigation you lose your slot. Ugh. Put the classic layout back in as an accessibility option because I’m having a hard time with this. You also used to be able to name your entrees per person. Not anymore. No more labels as to who gets what food. You need to use the little thumbnails. Group orders are painful now..Shinaz9xVersion: 3.0.3

Terrible User ExperienceThe user experience (UX) is not intuitive. I wanted to custom order a bowl and the UX displays a selection of standard bowls (e.g., Lentil Avocado, Tahini Caesar, etc.) and be titled “salad”. I selected salad and it wasn’t clear what kind of greens were in the bowl. I then picked Greek salad and saw that some of the greens, toppings, etc were circled, indicating they were included. I didn’t want olives, so I touched the circle, thinking it would remove the olives. Guess what, it doubled the olives. I then saw I could delete items at the top of the screen. There are many other issues with UX, too. Updated comments to reflect v 3.3.0: You can now delete items from specific bowls. However, I think having to swipe left to right is an awkward UX when compared to something like Chipotle’s. I’ve upped my review to two stars..GebjeffVersion: 3.3.0

Update is horribleHad really enjoyed the previous version of the app as it was really simple and user- friendly. The latest update to the app is horrible. It’s like you knew all the features I liked and took them away. I liked the large menu icons that stayed circled as you selected so you could easily scroll up and down to verify what was selected-now it adds these tiny little icons in a dialogue list and I can hardly tell what they are to check my order as I go. I especially appreciated being able to add a name to each item, because it all looks pretty similar once the bowl arrives and may only be a difference of an item or two—-now we have no idea who’s is who’s. Where is the check mark for the free pita? Where is the plain kids meal? Not happy with this new update- if it’s not broken, don’t fix it!.Kimduff1Version: 3.0.0

Unfortunately UselessThis App would be fine if Cava could have some quality control at their locations. We’ve had missing parts of our order over 1/2 the time. Either missing toppings, no toppings, missing kids drinks, etc. On top of this, the food is rarely ready 15-30 minutes AFTER the designated pickup time. It is literally 20 minutes faster and much more accurate to just drive there and place the order in person. Today was the last straw- they forgot toppings, and remembered the milk, but I watched as they pulled it from a non- refrigerated bucket. I will not feed my child milk that doesn’t smell right after being pulled from a warm bucket. Get your stores in order before you plan your world domination by iphone hummus..Hughes Real ReviewsVersion: 3.7.8

The app itselfHi! I have eaten at your restaurant one other time. I set up the account and was able to order and everything was smooth. I logged back on today and used the original password. The app didn’t accept me. So I created a new password. But it took three tries to try to navigate through the system. It also just defaulted to 12:15 for my pickup. But it wasn’t its own step to put the time in. Like I had to scroll back up and recognize it and remember myself. It doesn’t let you do that on its own screen. I realize I’m not young, but I do use several apps. I just wanted you guys to know that I didn’t think it was very easy to nav agate. But I think your food is good, and I’m glad you guys are in Nashville. Thank you so much..Nonprofit LadyVersion: 3.7.9

No way to enter receipt info to get missed pointsIf you have a restaurant that does not scan, or the app doesn’t work – – as happened to me – – there is no way in the app to enter the receipt information and have it add the points manually. Instead, you have to deal with emailing their very terrible customer service, who will demand the same information multiple times over email, because for whatever reason they don’t want to give you $11 worth of points and are too disorganized to see what’s already been submitted. One should be able to enter the order ID, store and date to pull up the receipt in the app and get points…like other stores do. Email is an absurdly old-fashioned way to deal with it. If I could give 0 stars for the aggravation, it would..CivProLawProfVersion: 3.7.13

If they tried to fail, they’ve succeededFor more than a year, there are have redesigns and fixes that seemed to have done little to improve this apps usefulness, or even its ability to function. Want to reorder your usual? Get ready for the app to reboot. Want to autofill your login credentials from a password manager? Good luck. Would you like an order flow and UI design that makes sense? Well, the best they can do is big, bright pictures….usefulness must be planned to launch in a future update. Want to reorder the same thing you had before, but at a different location? Tough luck. I used to eat at Cava 3-4 times a month. Now, I just avoid the hassle of having to religion and manually reenter the ingredient combo for every member of my family. Hopefully this changes soon, the food is delicious..Nathan836627485936Version: 3.0.9

No method for logging complaintsOrdered using the app as directed - requested delivery as they offered it and ended up getting my food 20 minutes later from a CAVA farther I didn’t order from with the doordasher (they route for you I guess?) calling me not once, but twice to tell me that my address was wrong, despite having the correct address everywhere I looked. Went to my doordash account to see if it’s logged there so I can’t complain to them. No history or record to check within the app, so I can’t report this anywhere else. Only way to complain is by EMAIL, which in 2022 delivery standards, is absolutely ancient. App needed to add a record of orders and an internal complaint system before launching. Only use pickup and save yourself the headache. Food’s still not here..TheonlyreviewivewrittenVersion: 3.1.4

Love the food, hate the appThis app is so slow that it takes me about five minutes to place an order. Hear me out. I know what I want, I’m pressing the buttons, but there is such a lag between every addition or subtraction from the cart that I’m just waiting for everything to constantly load. It’s not very intuitive for the user as I have to constantly come out of my current order to go add my previous favorites. Why is that not easily accessible from the ordering platform? Also, it’s super hard to find. Why isn’t under the Account at least? Please do better. It shouldn’t take longer to place the order than it does to prepare the food..Bluephire4Version: 3.9.2

App update is horrible!Update Sep 2021. Still 1 star. There’s no option to order additional pitas again. So frustrating!!! Update but still 1 star. They did fix the side pita issue but the overall experience is still frustrating compared to previous versions. I have to go to checkout to review my order because the tiny pictures are annoying. Also it’s not easy to order sides, have to slide through many screens to get there. Previous review: The previous versions were great! The updated version is much more difficult to use. Plus you can no longer add the small pita to your bowl. Also you can’t order a regular pita in the sides any more. User experience with updated app is awful. Please fix the issues!.D123456$&@Version: 3.0.9

EhhhCould it be better? Yes. Just a tad more user friendly. I’m an old man from the greats alps and all I require is a bride. As well an old log cabin and old dog buster. I have been wandering the woods for a year in silence so we can better appreciate the sound of a whisper. I spent a year following a pack of wild dogs. After observing them from a distance for the course of 2 seasons the finally accepted me as one of their own. I became feral for a time and found myself becoming one with the wild dogs after my pack was killed off in a fierce battle between the lobos and timberwolves I returned to society. Licking my wounds and wondering is there more to this life? I think there is. The sign up process was pretty good..Boop96$&Version: 3.7.2

Bad to worseThe old version was extremely difficult to re-order from a previous order, the new version says you can re-order from a previous order; however, in the new version that link does not work at all. When re-ordering in the old version, if one item was not available the app would say there was a problem with the order but it would not say what the problem was (i.e. a particular item was not available at that time). Then you had to restart the order from scratch. Fortunately that problem was eliminated; because you just can’t re-order what you had last time. (?!) Another new feature: The free pita is no longer an option? Hard to tell, maybe it will just come back next week..FiveSailVersion: 3.0.0

App from HellI feel like this app was designed to punish me. I had used it before and it worked marvelously. Today I tried four separate times to order the same meal. Every time I switch between apps, the app glitches and I need to wait. When it’s finally ready, it pretends like my order is recognized, but when I hit checkout, it goes blank again. I wait yet again, and have to re-log in with my email and password. When I get to checkout and hit add a bag, it cancels my order. When I skip that step, and just checkout, it says I have no order. I have no way of winning. This is the only way to order from this restaurant without entering the store, so I’m extremely disappointed..Biamus GoneoVersion: 2.14.1

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