CAVA | Order Online Customer Service

CAVA | Order Online Positive Reviews

A beautiful, intuitive, and inclusive new experienceI work in the digital product design and development space. I am a harsh critic on user experiences in my day-to-day apps. Never have I opened an app that recently had a new version released and been as pleasantly surprised as I was today when I went to order my lunch. (I was actually so happy with my experience that I tweeted about this as well.) The experience really speaks for itself — intuitive it is and it’s beautiful design and innovation for a mobile ordering app. I would like to call out how refreshing it is to see the inclusivity and integrity of a company shown through their user experience. The simple (and not hidden!) pop up to offer the user the option to either SHOW or HIDE calorie information is so inclusive of and sensitive to those with sensitivities around calorie counting. I know this is a simple feature in comparison to the rest of this unbelievable redesign, but I wanted to call that out as it does not go unnoticed! LOVE this update — congrats to the product team and all designers, developers, etc involved!.PBandJelly133Version: 3.0.1

Finally an ordering app easy to useI was pleasantly surprised when I placed my order today using this app. Usually, customizations are a hassle to communicate when placing food orders, but not here. I quickly learned that each of the selection buttons will toggle between options for that specific item. I.e. I initially chose the spicy chicken protein for my pita wrap. After reconsideration, I wanted to switch to the the grilled chicken with less bite to it. I pressed the grilled chicken button and instead of completely removing the spicy chicken, it read “1/2” over the grilled and “1/2” over the spicy. Perfect! Press the button again and it toggled to choose just the grilled chicken. It was the same with the sauces. Press it one time to get a single amount and twice to get extra. Very simple to use - a lot simpler than trying to understanding what I just attempted to describe. Enjoy!.MclairrrrVersion: 2.13.9

Basic and needs improvementThe apps layout is easy to understand and simple to use if your just looking to preorder your food. If your trying to manage your calorie intake and track the nutrition information then the app is basically useless for these two purposes. For starters the calorie estimates are off by a few hundred calories at the least. One of their standard meals (without ANY edits) comes out significantly higher in calories when the individual ingredients calories are added up separately. Also there is no sign of a meals nutrition information whats so ever. It would be nice to have a overview like the chick-fil-a app gives you of the calories, adjustments and overall information. This is either a relatively new app, this a work in progress, or cava is not putting in half the effort other companies are with the food ordering apps. Love the food and would love to eat it more but I’d need a reliable platform to change me from an occasional user to using it 3 to 4 times a week because accounting for their mistakes takes too much time..Dleo26Version: 3.0.8

WOW — Amazing UX from a UX EngineerAs a fellow user experience iOS engineer/designer this app blew me away. The app is very intuitive and easy to use. This is exactly what you want when you’re trying to order food. The animations really tie in with the flow of the app and serve the purpose of communicating the feedback back to the user as any great app should. Aside from all the great animations and transitions, the app does exactly what it should. It serves its purpose well—that is to make it as easy as possible for the user to order food and to get out of their way. Keep up this excellent work. It doesn’t go unnoticed. Some of us really really do appreciate truly great experiences..AvidcreatorVersion: 3.1.6

Good but could use improvementI love CAVA and the app is super convenient and useful. I would like to be able to do grains AND salad as well as add more dressings and can’t do that. I also wish I could change my pick up time after I submit it. I accidentally put in a time I couldn’t make and I couldn’t change the time or the order from pick up to delivery. Also their phones were down so if there was a way to add commentary to my order after I submit it and it can be flagged on some screen for them to see that would be really great. Other than these I can’t think of any fixes. Overall I’m pretty much almost completely satisfied with the app and I am completely satisfied with the restaurants I’ve been to!!.A+ but not A++Version: 3.7.1

Want to love it but...When it works, then great. But lately I can’t enter a pickup time. I have to keep exiting and reopening and reordering then deleting the previous order...what a mess. At this moment I have tried several times and can’t get my order in. Also, this app cost me 13 bucks of wasted money, which has never happened to me before. I’m used to apps that let you reorder. They always ask you where to pick up. This one didn’t. I placed a reorder and it never asked where to pick up from. Once I placed it I saw that it was a different city not nearby. Knowing I just lost 13 bucks I tried again planning to change the city. It turns out you can’t. I had to make a new order and try to remember everything all over again. What a pain..AshiyawolfVersion: 2.13.9

Experience at CavaIf culinary nirvana had a name, it would be Cava. From the moment you step inside, you're enveloped in an atmosphere of warmth and sophistication. The ambiance sets the stage for an unforgettable dining journey. Let's talk about the food. Each dish at Cava is a masterpiece, meticulously crafted to tantalize the taste buds. The flavors dance on your palate, leaving you craving more with every bite. Whether you're a fan of classic Mediterranean fare or seeking innovative twists on traditional dishes, Cava delivers beyond expectations. The service at Cava is impeccable. The staff is attentive, knowledgeable, and passionate about providing a memorable dining experience. From recommendations on pairings to accommodating dietary preferences, they go above and beyond to ensure your satisfaction. In conclusion, Cava is more than just a restaurant—it's an experience. From the exquisite cuisine to the impeccable service, every aspect is designed to leave a lasting impression. Whether you're celebrating a special occasion or simply craving a culinary adventure, Cava is a must-visit destination for food..Richard Price ReviewsVersion: 3.7.2

Finally clean food goodCava food like my wife cooks which is fantastic, she used to make food like this all the time but now that she’s back in the office at least I have cava lol. As a restaurant, the food is fantastic. It is good for you. Everyone loves cava, doctors, lawyers, police, people who are into Fitness, but also stoners literally everyone likes Cava that I work with, and the place is always packed, it’s also an amazing stock to get into, also the app is slam dunk. They are delivering what the market has been requesting for the past five years, and I wish them all the success of chipotle and beyond..The fatest NobleVersion: 3.7.11

Julián cooking and Mobina Richard on line #2Irvine barranca rockedI came in to pick up my three meals that I ordered three bowls and it turned out. I ordered them at the other location and but the manager or whoever was here her name was I’ll mobina and was the order and Julian was in the kitchen. They help me to correct the order they gave me the three bowls and they rock. They’re the awesome people, I wanna congratulate Mobina oh that’s gr what shou. She’s the best and I see she has She’s very computerized but . She help me with my computer order and got me what I needed. Yum Yum said no food for you. I’m serious. You’ll run Julian..Mordecai MarioVersion: 3.7.11

There’s no way to reorderThere is a function to reorder, and you’ll see the items in your cart, but there’s no way to modify them or even to check out. I had to go to the website to place my order. Also, the history of orders when I login via the website is different from the history in the app. They mentioned that in the description in the App Store, but that’s still pretty sloppy. I like their food but this ordering experience is awful. They should fire their software development team!.KaptainKarlVersion: 3.1.2

Unable to Remove ItemsIn using the current version today, I was unable to remove items from my order. I would tap remove, the three dots would oscillate and then go away with the order unchanged. After logging out, deleting the app, and logging in again, I was finally able to remove the items but it still took multiple attempts. I should note that the reason why I had items in my order to remove was because I could not figure out how to “back out” of building an item without losing my entire order and starting over from scratch other than to add the erroneous item to my order..JpsullivanVersion: 3.7.8

One of the best food apps!One of the best and easiest food apps on the market today! So easy to read thru and navigate, and pay! Also very cool that you can just walk in and they have a shelf ready with your order with your name on it so you can literally walk up, grab your bag, say thank you and go! The only thing I would like to app to have is to be able to save your favorite order so I don’t have to go thru the choices each time. But even with the choices, the process is so much quicker than ordering on other food apps. Thank you Cava!.Bosslady1993Version: 2.13.50

Loveeeee itI’ve always been a fan of Cava since it opened in my town. The food is always incredible quality and refreshing. They have however, cut down on portion sizes over the years. It definitely used to be more food in my bowl and it is noticeably less. I think before it was a great deal but now it’s on the pricier side for how much food they’re giving you. That is literally my only complaint though. The app is fool proof. So easy and quick to use. The graphics are great and the simplistic layout is just awesome. Love love love love Cava.Daniellerose515Version: 2.14.1

Ya’ll Messed UpThe app was a little janky to begin with but at least I was able to get an order in. Since the newest update, I do not know what ya’ll did to this app but you messed up. As soon as I click on an entree, none of the customization options pop up until I get to drinks and a pita side. Fix it please, I really used to like using this app for no contact pick up. I was able to place an order on Uber eats for delivery yesterday with no problems. For the past couple weeks I’ve tried to place pick up orders through this app, I’ve been disappointed. I never even write reviews for apps, that’s how disappointed I am in this update..IndianajonesroxVersion: 3.0.0

This App Design is so ThoughtfulI usually only write reviews to complain about major bugs and oversights, but not with this app! This app has such a beautiful design. I haven't seen something, let alone a companion app for a restaurant, appear this modern. From the bright color scheme and oversized buttons to the subtle haptics and easy navigation... I love everything about it. If I ever take-on app developing, I will definitely use this as inspiration for my design! Give those developers a bonus!! 🌟.TaylrbrwrVersion: 3.5.1

Liked the Old Version BetterI don’t like having half the ingredients ore filled. Would rather just build my own bowl like Chipotle does. Why does it have to be complicated? Just make a list and let me choose, instead of having to alter ingredients inside circles in a paragraph, that I can’t even tell what they are? I get what the intention was here, it does ‘look’ good but as someone who doesn’t order on a regular basis, the older version was much simpler and easier to use IMO..StealthSpy_007Version: 3.0.2

Allergen update - thank you for your replyThank-you for your reply about the allergen filtering feature of your app. It is helpful to quickly see what is safe. However, I am still unable to directly communicate allergens to the restraunt through the app. Also when ordering a kids meal the app makes you choose a drink to check out and the only options are dairy options which are one of our allergies. Other than this inconvience our child really loves your food! We want to use the app more since the line in our city is always out the door!.JBonduVersion: 3.3.0

Best salad optionsOne of the things I love best about cava is that I can choose spicy items for family members, and also choose from many flavorful choices for those that are unable to eat spicy foods. Normally I order for carry out. The app is so easy to use. I love that it tells you the amount of calories you’re adding to your salad. I find that the salad toppings are so delicious that I don’t need any salad dressing. Ingredients are always fresh and flavorful. The only drawback is that too often there’s inconsistency in the portion sizes of toppings. It often seems like a normal measure, but sometimes it feels like a teaspoon of a topping That said, I only know this, because I have ordered salads from there numerous numerous times. It is so good and good for you. Cava- find a way to be consistent!.SchnootziesVersion: 3.7.1

Good startThis is an overall decent app - I love the option to reorder my past meals and to see allergens. However, PLEASE make it so that I can see when my store has mobile ordering switched off. It’s frustrating and confusing to not know, as coverage in my area is spotty at times and I don’t know if it’s me or the app. I completely understand why some stores can’t always have it turned on right now, so this isn’t a complaint about that - it would just be nice to not waste time only to get a loading screen that never goes anywhere..Kr-92Version: 3.1.2

Different for no reasonThe app is pleasant to look at and does the job, but it feels clunky and unintuitive. Nothing is marked as “build your own” to the point that those options look like ridiculous menu items, such as a big bowl of rice for $10 or more. Also, there is no explanation of what the digital drive-thru is. Nothing is quite where you'd think it'd be, either. It's like they wanted to be different for the sake of it, not for a specific function or ease of use. The only reason I ever use this app is because I like the food that much..SamelnicomposerVersion: 3.7.1

Great food. Terrible app experienceI eat Cava frequently, but if you could avoid ordering on the app I would. It’s beautifully designed, but it’s not very easy to use especially when you are taking multiple orders. It also lacks native apple gestures, for example, to delete something you can’t swipe like you would in others apps. Something that a first time app user would think to do. I commend a restaurant for trying to make a unique app experience. And it is unique, and beautiful. I just think it needs to be a little more functional..OTB NewbieVersion: 3.0.3

UnusableThe new app is unusable. Re-ordering a past order doesn’t work at all. Today when I tried, it just keeps dumping me to a screen asking if I wanted to re-order. The last time I tried to re-order it allowed me to do it but I found it incredibly difficult and unintuitive to tweak a past order before placing it. The interface is too focused on just looking cool and not nearly enough on clear simple usability. This app should be used as an example for how NOT to design an app..J23678Version: 3.0.0

Missing a few featuresIt has an overall aesthetically pleasing design and easy ordering process. Since I always customize my meals or even do build-your-own, I would love to be able to save my favorite items to make it quicker to order and know I didn’t forget to add a component (like forgetting harissa or feta). It would also be nice to add what model of car you have for pickup or license plate, just to make curbside orders easier if there are two black sedans or grey suvs, etc in the parking lot..SnockersVersion: 3.3.1

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CAVA | Order Online Negative Reviews

No birthday rewardThe food here is delicious and I get it often at work but recently I had a bad experience with the app. Several of my coworkers received a special reward on their birthday for a discount on their meal. I was excited as my birthday was coming up, and I worked that day, and I was excited to get Cava with my reward. Nonetheless, my birthday came and passed and I never received any reward on the app or an email for a coupon or anything. I have 100% created my profile and saved my birthday in the app. So I went into the Cava store to ask the lady working there if I have to have the app for a certain amount of time before I am eligible for a reward and she said no. So, according to the lady in the store, I should have received a reward, although I did it, so it seems like they give some customers rewards on their birthday and not others, which is very wrong. You should treat all your customers equally and offer the same reward. The lady in the store was very nice. She told me that I should have received a reward and she doesn’t know why I didn’t. She offered me a free cookie or a drink. I politely refused..Panama DadVersion: 3.6.0

Go back to the prior versionI’ve been using the Cava app since they first came on the scene. Gave them a lot of credit for creating an app that had the user experience in mind. Don’t know why they had to change it to something that’s not as well designed. First, before they would take you through each step of the build a bowl process. Now, you scroll through all the options at once and often have to go back and forth bc the images are smaller and move too quickly. Fixing it at each step is more appropriate so the user knows what to do at each step. Also, the nonsense at the top is hard to read. Lastly, the calorie counts across the app, the online ordering system (which uses the old UX and is grt) and the nutrition calc are all different so if you are counting calories and sticking to a calorie budget good luck w that. I think the issue is the algorithm for the rice. Bottom line, why mess w something that works. And if you want people to trust you, get the algorithms working..Lofty1LAVersion: 3.0.0

Do not likeI hate this app. And it’s no reflection on the food and service at cava, which is great. You cannot edit/modify ANY changes to your order once it’s placed (and if you try to call, their phones always go straight to their full voicemail, you won’t get anyone). There’s no room to write notes. If I’m placing an order on the app, it’s obviously carry out. So I feel like the sauces on the side should be automatic for app orders, or at least have an option to select that. I don’t want my food getting soggy by the dressing on my way back to work/home etc. The “order now” button is in a super inconvenient spot, which you will sometimes hit before you’re ready to. I’m pretty sure that’s designed on purpose though… but there really should be a “confirm” option, or at least an option to change the pickup time. I gave it A star (me making up something to justify the default star it automatically forces you to give) because going through the app to select your choices is easy. That’s all..ChilepleaseVersion: 3.7.1

First order; insane amount of mistakesUsually love Cava, downloaded the app and ordered a bowl with very few customizations. This was my first online order and was looking forward to picking up food before the location closed for the night. Took my meal with my name and label on it, got home, and the bowl is an entirely different order inside. The only like-elements were corn as a filling and yogurt as a sauce; 5/6 fillings, both proteins, and a sauce were different than I ordered and it was apparent a different order was slapped with my name. I paid extra for ingredients I didn’t receive, and this order contained a protein I’m allergic to and cheese that I can’t eat (lactose intolerant). Was so bummed since I couldn’t eat the bowl a& the location had closed, contacted the help/customer support line twice (with attached photos of the order receipt and bowl in same image) and support has never gotten back to me. Such a terrible representation for a company that preaches phenomenal representation. My usual and I now will not be going back..BroseppieVersion: 3.0.8

Awful update - bad UX designI used to be able to make an order quickly and know what I was ordering. This new update is frustrating. I don’t want to write a story with my order... it used to give info about what was in each option too and now we’ve got no info, no insight into how many choices before it charges extra (until you’ve clicked enough, but knowing how many you get informs the decision). And, the options/images are tiny. We were also unable to figure out how to add our names to each order. I understand why they would want to ‘streamline’ it like they did, but this took way longer to place our orders with than it should’ve. I’m sure we’ll eventually get used to using this interface, but it’s not an app we want to spend a lot of time using... it doesn’t serve the user any function in making it look nicer, it should be easy, fast, functional, intuitive, and informative. This was a frustrating and disappointing experience..Mr. SimilarVersion: 3.0.3

Excellent food, terrible app.When ordering food, the checkout tab frequently does not save changes. Items I delete will reappear, orders that are renamed will revert back to their default settings. I will select a valid time slot for pickup only for the app to tell me that slot has been filled...but then I literally pick the same exact time slot and suddenly no issues. But because I had to leave the checkout screen to reselect the same exact pickup time...yep, you guessed it, everything has to be redone, orders have to be re-edited or added or deleted because nothing was saved. And despite the fact that I have been using the app for several months, most of my order history during that time has been wiped. Cava is a great restaurant, but they need some serious help in developing apps. I don’t expect perfection, I just expect it to remember the data I inputted only 30 seconds ago and not dump everything just because I had to change tabs for a moment..KingRiegzVersion: 3.0.0

Charged without sending order to restaurant, customer service is no helpI placed an order with Apple Pay and, despite not being prompted, was apparently not logged into the app. When I arrived, the staff had no record of the order, even though I showed them the screen showing my order. I’m glad I took a screenshot of that page — when I signed in to report the problem to customer service, the order erased from the record (but not the $30+ charge on my card). When I reported this to their customer service (complete with the above photos), the Cava rep stated that they could “kindly confirm there was no order received from you,” despite me providing a screenshot of the order. All follow-up emails from me providing more information (which they requested) have since been ignored, and the fee has not been refunded. Overall, an awful customer service experience that was brought about by a glitchy app..Jerry D. BerryVersion: 3.0.3

It would be great if it actually worked…I’ve had this app downloaded for 4 months and have not once been able to successfully use it. For awhile, we’d get all the way to payment and then get an error asking us to try again. We’d do so and then it would tell us to just call the restaurant. Despite changing credit cards out and trying to shut down the app and restart we had this problem persist. Today I logged on, added my first meal to the bag, selected that I wanted to add another one, and then got stuck on a screen with with only drinks and sides displaying. Despite trying to exit back to the main menu, I’m stuck on a menu selector page with only some of the menu. This app is so buggy! It is costing your company money as we’ve had to change restaurants on many occasions when we don’t have time to walk in or access to a computer to order via website..DMcBybVersion: 3.1.3

Not responsive to order statusThe app performs well and has a nice UI. But most large chain mobile apps have all got that nailed down. Something that is severely lacking in CAVA’s app is a view of order status. After placing your order, there’s no way to view the status of your order. Their competitor, Chipotle, does have such feature. Both places have unusual delays. For example, me and a several people waited 45 minutes (no exaggeration) after our expected time. But that’s not an app problem. I don’t mind waiting if you just keep me informed and don’t give me inaccurate expectations. Allow stores to update progress of an order. My experience has given me a bad taste and I will probably refrain from ordering from CAVA for a while. Chains such as Chick-Fil-A and Panera are consistent and can be relied upon when it comes to their app..IOutrageousVersion: 3.7.3

Bad UX for great foodI work in the mobile software space for quick serve restaurants. This app is visually beautiful but functionally awful. Using icons for the ingredients is visually attractive but not intuitive as the icons are too small to decipher. There is no menu browse feature, the app dumps you right into ordering. The order history icon is not universally known (I work in software and I had to tap it to see what it really did).Account order history order detail page doesn’t show anything identifying about the order, not a name, order number, nothing an employee at Cava can use to ID my order when I walk into a noisy restaurant. In the effort to simplify the user experience, they cut too deep and left foundational features out of the app. Keep the beautiful graphics but bring us some better functionality please..Plus1golfVersion: 3.0.9

Worst Reward System EVERYou have to spend a certain amount of money before you can get only a discount on your birthday meal lol. The only “reward” you can get is $8 off your meal for 800 points. Also, if you don’t use your points in just a few months, they go away. It is already hard enough to even qualify for only $8 off your meal, so it’s only worth it you eat there every day or at least once a week. The food is also overpriced. You have to pay an extra $2.5 for half an avocado. That means you are not only paying the regular amount for a topping (included in total) but an extra $2.50. A WHOLE avocado doesn’t even cost that much. Last complaint, the food is not enough to fill you up for longer than a couple hours. If i’m paying $15, I should be full until the next day lol. Food tastes good tho, but I mean it has to be for it to be worth that price..Cathartley_Version: 3.7.4

There is no support if there is a problem with the appI have used this app a lot and like CAVA. I have never written a review before, but the app created all types of problems for me today. I made an order and received a confirmation in the app and my credit card was charged. I went to the store and they did not have the order. They were extremely rude and gave me an email address to contact. I strongly suggest that you don’t order using this app as there is no support if there is a problem. I did email them and the auto response did indicate that there is no phone number and that you should contact the store if there is a problem (and of course the store says that they can’t help and they give you an email). Again I like CAVA and have nothing but good things to say about their employees. But I strongly suggest that you don’t use this app and just order in store..CharlieCharlueVersion: 3.1.6

Good app, bad quality control. Order in store.The issue is not the app, it’s the quality control of the restaurants. I’ve been a loyal customer since 2020 and this year especially I have seen such a drop off in quality control. It gets annoying when it feels like half the time I go to Cava, I have to fill out a customer service ticket because they got my order wrong. In their defense, the customer service has always been pretty good and they’ve always made it right, but I don’t want to keep having to do that. I just want what I paid for. It’s easy to use and they have rewards program that I also like to use. The only issue comes from quality control itself and that’s why I just going in store and ordering so you can watch them put the bowl together in front of you..TheHOLLYWOODGVersion: 3.7.9

Editing an order is horrible.I can’t tell which lettuce is selected for example because everything is a tiny thumbnail now. This made ordering much harder than the previous app layout with “pages” of selections. You don’t get order confirmation in app anymore. Nor do you get a confirmation at the end before it charges you. You select the time slot in the beginning rather than at the end. So if you take too long to build an order in the slow navigation you lose your slot. Ugh. Put the classic layout back in as an accessibility option because I’m having a hard time with this. You also used to be able to name your entrees per person. Not anymore. No more labels as to who gets what food. You need to use the little thumbnails. Group orders are painful now..Shinaz9xVersion: 3.0.3

Terrible User ExperienceThe user experience (UX) is not intuitive. I wanted to custom order a bowl and the UX displays a selection of standard bowls (e.g., Lentil Avocado, Tahini Caesar, etc.) and be titled “salad”. I selected salad and it wasn’t clear what kind of greens were in the bowl. I then picked Greek salad and saw that some of the greens, toppings, etc were circled, indicating they were included. I didn’t want olives, so I touched the circle, thinking it would remove the olives. Guess what, it doubled the olives. I then saw I could delete items at the top of the screen. There are many other issues with UX, too. Updated comments to reflect v 3.3.0: You can now delete items from specific bowls. However, I think having to swipe left to right is an awkward UX when compared to something like Chipotle’s. I’ve upped my review to two stars..GebjeffVersion: 3.3.0

Update is horribleHad really enjoyed the previous version of the app as it was really simple and user- friendly. The latest update to the app is horrible. It’s like you knew all the features I liked and took them away. I liked the large menu icons that stayed circled as you selected so you could easily scroll up and down to verify what was selected-now it adds these tiny little icons in a dialogue list and I can hardly tell what they are to check my order as I go. I especially appreciated being able to add a name to each item, because it all looks pretty similar once the bowl arrives and may only be a difference of an item or two—-now we have no idea who’s is who’s. Where is the check mark for the free pita? Where is the plain kids meal? Not happy with this new update- if it’s not broken, don’t fix it!.Kimduff1Version: 3.0.0

The app itselfHi! I have eaten at your restaurant one other time. I set up the account and was able to order and everything was smooth. I logged back on today and used the original password. The app didn’t accept me. So I created a new password. But it took three tries to try to navigate through the system. It also just defaulted to 12:15 for my pickup. But it wasn’t its own step to put the time in. Like I had to scroll back up and recognize it and remember myself. It doesn’t let you do that on its own screen. I realize I’m not young, but I do use several apps. I just wanted you guys to know that I didn’t think it was very easy to nav agate. But I think your food is good, and I’m glad you guys are in Nashville. Thank you so much..Nonprofit LadyVersion: 3.7.9

Unfortunately UselessThis App would be fine if Cava could have some quality control at their locations. We’ve had missing parts of our order over 1/2 the time. Either missing toppings, no toppings, missing kids drinks, etc. On top of this, the food is rarely ready 15-30 minutes AFTER the designated pickup time. It is literally 20 minutes faster and much more accurate to just drive there and place the order in person. Today was the last straw- they forgot toppings, and remembered the milk, but I watched as they pulled it from a non- refrigerated bucket. I will not feed my child milk that doesn’t smell right after being pulled from a warm bucket. Get your stores in order before you plan your world domination by iphone hummus..Hughes Real ReviewsVersion: 3.7.8

If they tried to fail, they’ve succeededFor more than a year, there are have redesigns and fixes that seemed to have done little to improve this apps usefulness, or even its ability to function. Want to reorder your usual? Get ready for the app to reboot. Want to autofill your login credentials from a password manager? Good luck. Would you like an order flow and UI design that makes sense? Well, the best they can do is big, bright pictures….usefulness must be planned to launch in a future update. Want to reorder the same thing you had before, but at a different location? Tough luck. I used to eat at Cava 3-4 times a month. Now, I just avoid the hassle of having to religion and manually reenter the ingredient combo for every member of my family. Hopefully this changes soon, the food is delicious..Nathan836627485936Version: 3.0.9

No method for logging complaintsOrdered using the app as directed - requested delivery as they offered it and ended up getting my food 20 minutes later from a CAVA farther I didn’t order from with the doordasher (they route for you I guess?) calling me not once, but twice to tell me that my address was wrong, despite having the correct address everywhere I looked. Went to my doordash account to see if it’s logged there so I can’t complain to them. No history or record to check within the app, so I can’t report this anywhere else. Only way to complain is by EMAIL, which in 2022 delivery standards, is absolutely ancient. App needed to add a record of orders and an internal complaint system before launching. Only use pickup and save yourself the headache. Food’s still not here..TheonlyreviewivewrittenVersion: 3.1.4

App update is horrible!Update Sep 2021. Still 1 star. There’s no option to order additional pitas again. So frustrating!!! Update but still 1 star. They did fix the side pita issue but the overall experience is still frustrating compared to previous versions. I have to go to checkout to review my order because the tiny pictures are annoying. Also it’s not easy to order sides, have to slide through many screens to get there. Previous review: The previous versions were great! The updated version is much more difficult to use. Plus you can no longer add the small pita to your bowl. Also you can’t order a regular pita in the sides any more. User experience with updated app is awful. Please fix the issues!.D123456$&@Version: 3.0.9

EhhhCould it be better? Yes. Just a tad more user friendly. I’m an old man from the greats alps and all I require is a bride. As well an old log cabin and old dog buster. I have been wandering the woods for a year in silence so we can better appreciate the sound of a whisper. I spent a year following a pack of wild dogs. After observing them from a distance for the course of 2 seasons the finally accepted me as one of their own. I became feral for a time and found myself becoming one with the wild dogs after my pack was killed off in a fierce battle between the lobos and timberwolves I returned to society. Licking my wounds and wondering is there more to this life? I think there is. The sign up process was pretty good..N1883pinoVersion: 3.7.2

Bad to worseThe old version was extremely difficult to re-order from a previous order, the new version says you can re-order from a previous order; however, in the new version that link does not work at all. When re-ordering in the old version, if one item was not available the app would say there was a problem with the order but it would not say what the problem was (i.e. a particular item was not available at that time). Then you had to restart the order from scratch. Fortunately that problem was eliminated; because you just can’t re-order what you had last time. (?!) Another new feature: The free pita is no longer an option? Hard to tell, maybe it will just come back next week..FiveSailVersion: 3.0.0

App from HellI feel like this app was designed to punish me. I had used it before and it worked marvelously. Today I tried four separate times to order the same meal. Every time I switch between apps, the app glitches and I need to wait. When it’s finally ready, it pretends like my order is recognized, but when I hit checkout, it goes blank again. I wait yet again, and have to re-log in with my email and password. When I get to checkout and hit add a bag, it cancels my order. When I skip that step, and just checkout, it says I have no order. I have no way of winning. This is the only way to order from this restaurant without entering the store, so I’m extremely disappointed..Biamus GoneoVersion: 2.14.1

Not User Friendly At AllLet me start by saying I absolutely love Cava’s food; however, this app is maddeningly and unnecessarily difficult to use. Of all the fast-casual restaurant apps I’ve used, this is easily the worst. Using teeny, tiny pictures of ingredients instead of ingredient lists and check boxes is just silly and pointless. Good luck trying to differentiate between 6 types of lettuce based on a circular picture 2mm in diameter. You never know what you’re going to get as a result! I don’t like Chopt’s food as much, but their app is 1,000x better. You can have pictures if you want, but you absolutely need to have lists with words and check boxes to customize an order. There is no need to reinvent the wheel here!.Hellojared2000Version: 3.0.9

Slow, Unreliable, Crashes ConstantlyThis app used to be very streamline before the overhaul. Now, the app crashes whenever the store I select happens to run out of appointment times. The app takes 30 seconds to load up when I open it. I think it's because it needs to fetch my order history or something, but it takes 1000 times longer than it did before. Less is more. This new design is awful. Awful. Awful. Pare it down. Maybe reduce the image quality or something, this app is just so dreadfully slow and I can hardly order. If I dare to order multiple bowls, the app stalls or just flat out crashes. Terrible as it is. -3/5 if possible..J.hopsVersion: 3.0.9

Like the food but…Cava as a restaurant I enjoy but their app is a headache. I was asked to place an order I spent 15 minutes fighting with the app because they said either the email or password is incorrect. Fine I reset the password sign in, put the order in the cart. Had to answer a phone call come back and not only was I signed out but received the sign in error again. Made a another account I received the sign in error twice and then I was graced to be allowed to sing and order. Honestly if this was for myself I would’ve quit deleted the app and eat somewhere else but this is for someone else.Arkady1972Version: 3.7.2

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