Spectrum News: Local Stories Customer Service

Spectrum News: Local Stories Positive Reviews

I’m a former news anchor...I can’t tell you my delight that I found Spectrum 1. Well honestly it wasn’t that hard because every time I turn on the television that’s the first thing that comes on. I turn the television on to watch a program but I end up staying for Spectrum news. I’m impressed with everything about it.. it feels as comfortable as your favorite jeans and just as reliable… Especially in this day and age of conjecture an opinion, Spectrum 1 delivers the news clearly and without bias, just the way I like it… The entertainment packages are excellent.I also love the different reporters ,anchors and personalities… I’m here to stay . Thank you Spectrum news..HugedgVersion: 2.0.9

FINALLY.THANK YOU! Finally a much needed, long overdue update. I had assumed this app had just been forgotten about. I can’t tell you how great it is to be able to watch In The Papers and get my local NY1 News — especially when I have to travel for work. It’s the single reason I have kept paying for a Spectrum Cable subscription and was ready to just let it go and use streaming services instead. One bit of feedback... I’m surprised it wasn’t designed as being “dark mode.” Hmm. Especially on an iPad screen there’s just way too much white space. It’s an odd choice. So, please at least add the option for a dark mode toggle. With more and more OLED displays and overall majority of iOS users opting for Dark Mode, it just makes the most sense..NYCNYCNYCNYCVersion: 2.0.1

A very positive service for subscribersI like the news people and the weather people. Both divisions seem to be believable and honest and I have a sense that they are actually reporting rather than editorializing. I think this is a truly great service and I enjoy knowing that what I’m finding out about Ohio is at least reasonable and believable. I think all of the folksThat I have watched are enjoyable as well. They relate to me as a viewer and in many ways most of them seem to be talking directly to me which is a wonderful attribute.Big Kahuna 80Version: 2.0.13

Essential and almost perfect but for…I live in the Hudson Valley and work in NYC. My cable package rightfully includes Spectrum News 1 for the Hudson Valley as well as NY1. However, I am unable to (or cannot figure out how to) follow stories and read journalists from both channels on the app. I can even watch NY1 in the app. This would be really, really, really, nice given the massive overlap in essential coverage needs, from sports to transportation to state politics. So, please. And thank you..MattyRich845Version: 2.1

Please Fix Weird BugFor the most part this app works great. However, I am having a bug with the app and can't find anywhere to report it or solutions to fix it. When looking at the weather for one location, it does fantastic. When I look for a second location it shows me closures for the first location. That isn't helpful when looking at the second location as it's a completely different state. If someone could please fix this bug it would be 5 stars!.ToyNova3Version: 2.13.1

Weather radar needs fixingI mainly use this app to check the live weather, however the radar focus mostly tries to show you the future movement of storms rather than letting you rewind and see where the storms are coming from and the way they’ve been moving. It always starts with the live radar feed and jumps ahead and I wish it would let you rewind so you can make a better determination of where a storm is headed. The predictive radar it gives isn’t very accurate either. The old app was much better for radar..JokernojokinVersion: 2.0.26

Less usefulI was using the spectrum news site online regularly, until it changed a week or two ago. Working from home, I could have Spectrum News live on a device, iPad, and minimize it while checking my emails. This isn’t possible anymore, thus I’m going back to other news sources. Please change back, if possible. You’ll keep people using the app..DeborahBPVersion: 2.0.3

Miss the old appThis app has potential but I really miss the old News 13 app. This new app doesn’t have a good radar. They barely ever report on the weather. They will make one report at 6am and leave it up all day. I want hour by hour weather reports on whats going to happen throughout the day. The new weather radar glitches all the time. And not to mention they’re such a biased news network. They need to be reporting on the truth instead of what toilet paper Fauci uses. Fix your app and start doing the right thing..JillyGtheWalkingQueenVersion: 2.0.22

Mitch SmithYour entire news programming is miraculous in this day of contention and anger. You present the news and commentary on important things without the usual media biases which are characteristic of most of the other news media. Your programming is broad and varied, quite interesting, and educational. Your commentators are varied in age and ethnicity, real people. Thank you, and congratulations..OldLAmanVersion: 2.0.3

I love it!!I love this news station, app etc… This is the only local news that portrays the world in its “Real” life form. Diversity is an understatement!! When it comes to race, sex, size, shape and color… They got it covered. Other Television, news, radio stations should take notes from Spectrum news 1 because I LOVE what they are doing. Thank you!!!.Pajanimal fanVersion: iOS App 2.10

Awesome, but signs me out a lot :/I’m loving this news app, especially that I can watch the news live, as I only have the internet service, not a tv package. It’s a huge quality of life improvement, so thank you. However, the app signs me out twice every session, so about every 30-45 minutes, I have to hit sign in and my stream is interrupted. Once that’s fixed, this will easily get a 5* upgrade. Thanks again!.4LocoLokiVersion: 2.0.6

Doesn’t show the whole appI was so interested in this app, but now disappointed in it. The font is too big, you can’t make it smaller and the sections all overlap so you couldn’t read it. Also is the an app that you have to pay for after a trial period?.KathyzekeVersion: 2.1

Good daily reviewLike no other source. A quick read of news coverage that is not just east coast propaganda. I don’t care about only what American oligarchs want me to believe. I already know that. This tells me about things that are of interest to working Americans. Thanks for a great product..LC BuzzVersion: 2.26.1

Totally recommendI absolutely love not only this app, but the spectrum news team! Specifically in the Tampa Bay Area. This app allows you to do so many things, I’m sure I’m not even fully utilizing it and I still think it’s great. Weather and non-biased news is great and very accessible..NananathanVersion: 2.1

Great news channelI love spectrum news, I wake up at 5am with ybeth Brutal and the team every morning! It makes my day, just to hear a little bit of news gets me started. I know if I need an umbrella ☂, traffic and that slow downs. Gives me direction. Love the news team ❤️.Ladyshirl7Version: 2.0.21

Just the Facts, Thank you.I want News and nothing but News. Facts not biased opinions, not someone’s interpretation or polarized conclusions. Spectrum reports Facts so I can form my own “informed” opinion and educated conclusions. I don’t need a “Talking Head” to interpret a speech or sound bite I will get to see/hear live over and over..Teaser12Version: 2.20.1

Going to miss this app!I’m going to miss this app when it goes behind a paywall within the next few days. Spectrum’s sky high fees make this unaffordable, for many folks anyway. Spectrum and their advertisers will be missing a large potential audience that might otherwise see their content..ArnieBCVersion: 2.0.18

Weather photo upload needs improvementPrior versions allowed a one time entry of name and email. This version requires re entry of name and email every time a pic is uploaded. Plus, last name is a mandatory field. I don’t want my last name publicized. Please make last name optional! Re entering all data with every upload is a pain. Save first and and email fields per device..Sand keyVersion: 2.0.24

Really impressed so farGreat app for local news. I really like the detailed weather forecasts. Really has seemed very unbiased like it’s actual news I’m getting rather than bulls$&t from either side of the aisle. Hopefully that doesn’t change..Mattimclellan11Version: 2.20.1

Chuck HensonWe really miss Chuck Henson and his traffic report every morning. He has been a part of our getting to know the area with his excellent reporting and knowledge of the community. Please consider returning him to our lives as he is an important asset to our community. Robin Condon.Old retired puzzle pilotVersion: 2.12

I am in the future news and weather on my phoneIt’s really cool to have the weather and the news on my phone anytime I want it and only spectrum does this and the weather guy is a gas heat for all his energy. I think it’s pretty cool thank you John Zalenski ..Dudy l bugVersion: 2.20.1

AwesomeSpectrum news is a role model for local news Chanel. I ‘m a French journalist living in New York and watch it everyday since I’ve arrived in 2013. Also anchormen and anchorwomen are professional diverses, and always look cool and relax . Serious but not too serious. Errol is my number one ;).Sarah mulderVersion: 2.23.1

Great Local NewsIf you’re looking for up-to-date and relevant local news then this is it for you. Because honestly, it matters more where construction is going on than what the president is doing..AgentshmalanVersion: 2.22

Spectrum is a ⭐️ News ChannelI find it import to have a Local News Channel on my phone in case I am away from home. I have been going back and forth on other News Channels and I picked Spectrum because it covers everything and I like all the News Castors!.DabbelletteVersion: 2.0.8

No longer worksThis used to be a good app. Since the latest update it no longer works. All I get is a message to turn off the proxy which is already off. Tried uninstalling and reinstalling but still doesn't work..One star wont sendVersion: 2.4

Weather not improved, news intrusiveI replaced the dark blue app with this one. Old one much better. Weather map now harder to read, couldn’t silence news even after I turned off my phone. I deleted app. Won’t use again.La BeckVersion: 2.0.23

Great improvementThe updated Spectrum app is great. Good variety, relevant, easy to read. Current weather at the top of the screen & time allocation to each story are super helpful. I don’t usually leave reviews but thought this update was worth it..10027 TeacherVersion: 2.0.2

Forced log offFirst I want to say that I love and appreciate the Spectrum news app, so I don’t want to come across as being over critical. I’m having a ton of issues being forced logged off and having to enter in my login information every few minutes. Getting hard to watch..Heimo from MOVersion: 2.0.16

Better than mostIt’s a decent news app. The two problems are: the sports section is not updated often enough, the same stories are there multiple days and some articles in the news section only lead to an advertisement for the app itself one can’t actually read the article...Prs999Version: 2.0.6

Mrs carpenterThis app is so clean and easy to navigate. I love the top with the weather information. I always loved to watch spectrum news in my area but now I can watch it where my parents live too which is great!.TvskatefoxVersion: 2.0

Loving it so farJust moved to Rochester from Long Island a month ago and love the news and Spectrum News 1 is my new go to for all of my media news needs. My mornings will be spent with The Spectrum news team..Middle Island loves ChrisVersion: 2.13

Great app - easy to navigate!!Being a new user to this app, I was highly impressed with the effective and easy-to-use interface. Highly recommend to keep up with News happening in major cities!.AubreeKSVersion: 2.0.1

Fantastic StationMy family and I don’t watch any other station for news and weather. Excellent news and weather coverage. Merry Christmas and Happy New Year The Wetherby’s.Butsie013Version: 2.16

Weather radarI’m sorry but the new weather radar is horrible. Why did you even have to change it? The rest of the app of fine. But what I use it for most is for the weather radar and I will have to find some other app to use now which is sad..RidleyAnnVersion: 2.0.24

Not nearly as good as the previous app.We do construction and the previous app allowed us to put in several addresses so we could watch our open jobs as storms came through. It plotted each one on the map. I would give this a 5 star review if we could do that..DeckgalcatVersion: 2.0.24

SnowBirdBeing a snowbird I actually like to see what is happening in the Tampa area through the spectrum news app. However when I must leave for border reasons. The app is shut down. Seems a little odd! I do get it but I wish you would take into consideration. We don’t want to leave, we have to. You want me to pay a small fee to keep the app well so be it. Or you could just let me read the news knowing I’ll be back and take spectrum again. So give me a reprieve of a date we agree upon and if I don’t make the return date. Then cut me off! I’ve been traveling back and forth for 12 years and I use spectrum for all those years. I think a little trust would be worth your time. I trusted you!.TwooftenVersion: 2.16

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Spectrum News: Local Stories Negative Reviews

HTTP PROXY UNSUPPORTEDI just left a review and unfortunately couldn’t remember the error message I continue to receive whenever opening your App. Please help. I love Spectrum1 News. I receive all the notifications but unsuccessful at actually getting to read your news stories. Spectrum is my Cable/WiFi-Landline Phone Carrier as well. I have no issue in successfully connecting to Spectrum1 Weather; thank goodness. Is anyone able to advise me on fixing the issue I’m having? I deleted the App. Went to the App Store; downloaded again & I thought “Finally I’ll have my issue resolved”. Not !!! Thank you for any advice. At 70 I suppose I’m not quite as Tech Savvy. I have MS/Multiple Sclerosis, Widowed, unable to drive & spend all of my time at home other than Dr visits. I really like to keep up on the latest News. I don’t want to go to another News Station App. 😔 Hoping anyone can advise me. 🙏🏻.LadyBereness (SUDAN)Version: 2.9

UnbelievableI can’t believe that this is considered a “good enough” replacement to the spectrum news 13 app. “The new app has all of the same features as the old one” no it does not spectrum, I can no longer see the amazing radar that use to update every minute and was VERY accurate and VERY useful and VERY helpful! My job requires me going in and out of buildings often & traveling to different locations constantly and I would use the news 13 radar to see where the storms are to know what to expect when to expect it and what route to alter. NOT ANYMORE! The new radar is AWFUL and does not show you every minute, it is impossible to get it to show you anything useful.. this app IS in fact nice but only nice for news.. NOT local news/weather. I am giving this 1 star for the lack of radar support & for the FORCED change over without having a suitable replacement..Lazzy2332Version: 2.0.23

Push Notification BugWhenever I receive a Push Notification from the Spectrum News App about a breaking/developing story, I click on the notification to read the story, and 100% of the time I am directed to a page telling me to sign in for access to Spectrum News. Even though I am already signed in. I hit the back button within the app, and then I’m on the front page News. I can see the articles, because I’m already signed in. I then have to use the search function within the app to look for the article, and just hope I remember enough key words to find the article, which is not always accomplishable. I’m hoping that, one day, I will be able to click on a Spectrum News Push Notification and then immediately be taken to the associated article..NimafuVersion: 2.6

News stories often glitchI installed this app for news and weather. The weather function is great. The news leaves a lot to be desired. I often tap on a notification about a news story, only to have the app not load the story. It just takes me to the Home Screen of the app. It doesn’t even list the article in the app. This happens with brand new notifications. It’s frustrating to be offered a story by this news app, then not be able to access it or find it anywhere in the app. I guess I’ll find another app for news and turn off notifications for Spectrum’s app..Kodora👤Version: iOS App 2.10

IOS Incompatible APP -Ipad’s older than 4 years are not capable of updating IOS above 12.5, either renew the license for the previous version or make this app compatible. Our 2 units are brand new, however under the apple battery exchange program, the replaced units are built to the identical specifications of the units exchanged. Therefore allowing the IOS specificities to follow suit! Now that you know that, there are not many units with reduced IOS Capabilities going out to pasture, there is a need for older IOS platform apps. Apple does not exchange batteries, they exchange the unit to new, not refurbished, identical units, in the event that your theory is they will fade away after their 5 year life span!.FPinTXVersion: 2.0.11

Poor writing, poor journalismFor someone who holds a degree in journalism and worked professionally as a reporter, the story about Senator Vance’s address reeks of, well, it just reeks. While this story has many problems with bias, tone and structure, among the more glaring was really a pretty simple language issue. At the beginning of one of the earlier paragraphs in the piece, the reporter(s) claim(s) that Vance “sought” to “blame President Biden for…” he want seeking anything. He was making a declarative statement regarding what he views as a fundamental shortcoming of the president. Basics like this are covered in Journalism 101 classes across America. Perhaps you or your editors should take one..SconnyGuyVersion: 2.31

Spectrum AppReally don’t care for the new Spectrum/Bat News 9 app that we were forced to update too. The Bay news 9 app alone was easy to navigate and never had issues while using it. Getting to our local weather was easy to access and see the map in a stationary position and or choose to see the Doppler Radar in action. This new app isn’t very user friendly, it’s confusing and over all plain. The work needed to be put towards having more anchors on the news so we don’t hear the same news stories over, and over and over daily. Thanks, but no thanks..-GodsGirl-Version: 2.0.24

Great App but I can’t loginThis is a great app that I love to use to keep up with local news but for the past few weeks I haven’t been able to login so I cannot view any content. I’ll get a notification, click on it to view, and when the app opens it asks me to sign in with my spectrum service logins. When I input my logins it says they’re invalid. (They’re not because I can log in to spectrum to pay my bill) I’ve spoken with spectrum customer service who are, as usual, incredibly unhelpful. They told me to delete the app and re download which I have done a few times and I still run into the issue. I’m not one to usually leave reviews but I’m not sure how else to let someone know that I’m having this issue and hope for a possible solution. I would really love to view the news again but I’m getting to the point where I’ll just have to use a different app- please help!.CareBereVersion: 2.0.20

One word..awfulI used to have the news 13 app for many years and I loved it. Then spectrum took over. I went into settings and adjusted my preferences to what news alerts I want to receive. That was 4 months ago. I have yet to receive an alert. Now when you want to read a story you have to sign in. Ridiculous. It’s bad enough that like every news channel out there 13 has become very biased but now I have to put up with signing in so I can be monitored. So me and my family have deleted the app from our phones. Done..Hungry in MelbourneVersion: 2.0.26

Horrible!Absolutely horrible, way to much to complain about, and not enough time to write. They want you to sign in every time just to use the app, lack luster weather page (for a news station that prides themselves on weather) that doesn’t even include wind speeds anymore like the old app did, no marine forecast, etc. Just a horrible app, but hey “it looks cool” and completely not worth the download. The old app was waaaaaay waaaaaay better! Don’t waste your time with this crap, the unreliable IPhone weather is better, and that’s saying something.RickHarrison81Version: 2.0.23

REALLY missing the old weather mapI live in the Tampa Bay Area, and my old Bay News 9 app was recently converted to this one. I frequently used the old app for the Klystron 9 weather map, as it was super precise and accurate… but this new weather map is SO choppy and hard to see when the rain is predicted to hit my specific area. PLEASE PLEASE integrate the old Bay News 9 weather map into this app!! This one is as useless as all the other weather maps available online..Lauren88888888Version: 2.0.24

The app will not work on Spectrum network?I have Spectrum for phone, TV, and internet but when I downloaded the new app, I get an error message that the HTTP Proxy is not supported. It tells me I must log off and open the app without being logged into my internet account. It’s a Spectrum app and it can’t work if I’m connected to Spectrum internet!? When I try to get support for their app, I get the run around and no one seems to be able to assist. I’m told to disconnect and the app will work so what’s the problem? I’ll keep the old app, never had an issue with it!!!.NoalaniVersion: 2.0.4

Please bring back the old Spectrum appThe app takes 90 seconds to 3 minutes to open on my iPad and takes longer on Galaxy S9. The weather radar takes forever to work the you have to work for 3 minutes until you can see the direction of the storm’s travel. The old Spectrum weather radar worked just fine in May 2021, but after being forced to download the new app in June 2021 I’m about ready to find a new weather app..Ssaint77Version: 2.0.24

No longer able to upgrade on older Apple products using iOS 12!Unfortunately....I get a message in my iPad Mini to upgrade to the new App. However, the upgrade fails because this device is not designed by Apple’s Planned Obsolescence Group, to upgrade to iOS 13. Perhaps your developers could address that issue. iPad works fine and really not planning to buy a new one right now. Guess I’ll use local TV station apps instead!!! Hope you figure out a solution..Dogman26Version: 2.0.6

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