PayRange Customer Service

PayRange Positive Reviews

Very good technologyAs a software product designer by trade, the one very thing I look at before thinking of the next good idea, is how exactly the product or app will fulfill a need. How will this product be the solution to just plain dumb processes we have to deal with in every day life. Like when you rent in a downtown apartment and have a coin machine with dual ability to pay and make it work online. I’m SOLD. The product must improve their daily life somehow. If you find that need- the products like the Pay Range app that talks to your washer and dryer is ingenious actually. Not only don’t you have to run n get quarters all the time- you can just add $10/$20 bucks here and there to your account and pay for your laundry washing and dryer via the app. Gone are the days of QUARTERS. Score for me!!! I hate having to get quarters like I’d rather go to the dentist type level. So, this app saves me time, and that is very valuable to me, and instantly stifled that irritation and allows the option to avoid that disruption. That’s my review of Pay Range. It’s smart and the app works good, not one bug so far that I have seen :) and I have been using Pay Range for a few months now. A product like this is brilliant. I wish I would have thought of the idea. I love Pay Range makes laundry semi fun. LinkedIn/In/GinnyKeegan.WebGirl!Version: 6.3

Seems great minus one small but big flaw…I’ve seen a bunch of really bad reviews for the service which I think are probably valid. Thankfully I haven’t really run into any real issues with the machines that use this app on at our apartment except for one feature that I can’t seem to find, which had proven to be more than problematic a couple times which is; a stop or pause button that allows you to open the washer up at any time that it’s not completely full of water and remove something from the wash. I understand the technically whatever I put in the washer is on me, but I feel like if I realize that I shouldn’t have put something in a moment after I start the wash, I should be able to pause it and open it back up and take that something out. This time I realized that I had a pocket knife attached to the pocket of my jeans literally two seconds after I hit start, and there had been no water added. It will not allow me to open it then, nor any other time during the entire wash cycle which seems kind of archaic. I understand front loading washing machines can be more problematic when it comes to water spilling out of them but I know that my mom has a sensor on hers that will allow you to open the door any time but it’s not on a “full of water” wash cycle. Maybe this entire review is ridiculous because it has nothing to do with the service and more whether or not an actual machine has the feature. Anyways, that is my review and two cents on the service..Bscience9Version: 7.0.1

Game changer for apartment-livingI couldn’t rate this app high enough. Genius. Every complex and laundry facility should use this system! It has been a dream to not have to worry about quarters anymore! And the app provides the amount of time remaining on the cycle so you don’t have to remember to set your own timer and get bummed when you forgot to do that and have to go down and check it. You also don’t get bummed to go down and find there aren’t any machines available because the app will tell you if they are available before you even go check it out! To be honest, my husband and I were a little skeptical at first because our apartment complex didn’t tell us that there was going to be a new way to pay for laundry. We just went to wash clothes one day and there were new stickers on the machines leading us to this app. A little worried that someone just came in and put stickers on the machines to try to take advantage and get peoples money, we tried it out very cautiously. It’s not a scam afterall and turns out the complex just didn’t know about the changes either because they hire a company to take care of the laundry facilities and that company is the one that made the changes. So glad they did, though! It’s a serious game changer for apartment living!!.La.janeVersion: 6.3

Maybe do an update for this?I really love that you can easily add money to the app and pay through the app instead of the hassle of having to get quarters but there’s one thing that is causing this to be four stars instead of five. There are times when money is extremely tight and living pay check to pay check sometimes I can’t add money from my card but I do have quarters. So when I went to go do laundry I was extremely relieved that I had enough quarters but I only had enough quarters because there was a $1.25 in my PayRange account. The dryers are $1.75 and washing machines is $2.25 and I thought I could use the $1.25 and pay the rest in quarters but turns out you can’t because it’s not enough to pay the whole $2.25 but that’s frustrating because now I have a $1.25 stuck on the app that I can’t use unless I put more money in and it’s frustrating to know that I could’ve had that $1.25 in quarters instead of it being stuck on the app. Again I love how convenient the app is but I wish you could use the small change left over that isn’t enough to pay for a load on the app so you get all your money back for laundry and pay the rest out in quarters when times are tough and tight with money. Or even when you wanna use the rest to have $0 balance on the account instead of it being stuck till you add more money..MhKyleVersion: 6.4.3

This App is awesome!I’ve been using this app for the past year or so since they upgraded our vending machines at work which came with the ability to now use of PayRange. It was advertised on our new machines so I thought what the heck. What I like most about the App are you get to earn free purchases which makes it so worth it if you pretty much live off the machines at work like I do lol and reporting issues with transactions. Usually the machines detect vend faults and will automatically refund the money back, but if they don’t you can report the transaction and within minutes you get a response with your money refunded which is absolutely awesome. Without the App I’d need to fill out a vending refund slip and wait for the day they come to refill the machines to get it. Not only that I was just randomly gifted two purchases for 75% off any item which is why I’m here. I went to use one of them on a beverage but it glitched and charged me full price for the beverage without dispensing it. I reported the transaction and a couple minutes later I was refunded and tried it again and it worked perfectly. Decided to give them this review to show how thankful I am and to say thanks. 👍🏻.Still a Sabres fanVersion: 5.2.9

Hi! Please readSo I’m putting all stars so that this pops up first, they stole my money! I was using the app for a few weeks and today it told me I had a negative balance?? I figured there was Maby an error so I called the costumer support and the person who awnsered was really rude and wouldn’t awnser my questions. I kept trying to tell them that I get the money from my bank and put it in there and use it right away that there’s no way it should be negative and instead of listening and trying to help they yelled at me to not interrupt them and told me if I didn’t stop “being rude” they were going to deactivate my account for me. That is not okay, I just wanted to know if there was a way to fix it and then they instead tried to push the blame onto me and wouldn’t stop just telling me my transactions that I looked at and none were pending or saying negative on at all. I’m not using this app again, this was just horrible and I ended up having to use quarters instead which I don’t mind but what the actual heck? Please train your employees better and fix this issue.Summmmm19417Version: 6.8.1

Cheaper than Using Quarters and ResponsiveI switched to the app because my housemate said the first-time app use gave a special deal that made it cheaper. And then after I did it the first time, like most mobile payment apps, you realize how easy the process can be. Additionally, the intervals between when I had to do laundry again (2-4 weeks?) were long enough during the school semester that the app gave me discounts for washing and drying, so I enjoyed that it saved me money. The time that app alerts the washing/drying being finished is not accurate and knowing which machine corresponds to the one you select in the app would have been a bit confusing if wash/dry prices were the same, but I’ve only had two times where I needed to contact support. The first time was an accidental double charge which they refunded me and the second was after I moved out of the apartment that used Payrange and they returned the extra money in my account. Both times they responded within 2 days and they had no problems resolving these issues so I’m pretty pleased with their support team too..IzjwbfovpVersion: 5.2.9

I love this app!!!!!!I live in an Aptmnt and to do laundry is always a drag. Having to find quarters or go pull cash out then get change 😒. My Friend’s Aptmnt uses Pay Range. That’s how I found out about it. She said nothing but great thing. I suggested it to the Manager at my Aptmnt, and what do you know a few weeks after we have it. I love the fact you can upload funds, it tells you when your wash/dry is almost complete. Easy to use. When you first sign up you are given a complementary washer or dry so that was cool. I had an issue once with it taking funds when I used my free wash. I emailed them they resolved it so quick and added my fund back instantly. Overall I am sooo happy with this app. Even better you can use it for other things like vending machines. Def recommend this! If you live in an Aptmnt and still use quarters, suggest this I promise you will love it. Oh and FYI in the event you have quarters you can still use them. I’ve had only enough funds on the app just for a wash then I used quarters to dry my load..NnessieVersion: 5.2

Never got refunds (updated 4/8/24)They do not refund you if the washing machines steal your money. I've sent requests for refund week ago and crickets! This app is terrible. The customer service is non existent. I have lost so much money on this app and they know you are trapped into having to use this app to do your freaking laundry. The app is so bad and glitchy, when you try to use the slider button, it takes many tries to get to connect to machine and thats when it sometimes takes the money but not start machine so you have to swipe again and it ends up charging you twice!! This is how I have lost so much money on this app! I have given up trying to get in contact with them to get refunds. Such a rip off!! But theres NOTHING you can do!! Update: So, the system went down today and I was actually able to get through to someone, I went online to search for phone number, they actually called back with the "leave your info and we'll call back", and they called back, I asked for and they gave me a refund. The app went back up pretty quick. Maybe new management or something as they seem more responsive now..VelveteenrabbittVersion: 7.0.4

Pretty coolThis is a great idea, eliminating the need to get quarters (+) for shared laundry rooms. This is installed at my building as well as my boyfriend’s place, so that’s a bonus! (+) Easy to reload $ (+) Tells you how much time is left and when the machine stops! So you can go home and return for it in a timely manner (+) There are two drawbacks, the first is just an inconvenience but the second is maddening. You must have a good phone/WiFi signal to use this app. Laundry rooms are typically located in an odd place, and at both locations I can use this app, going into the laundry room cuts off my phone service, One location much worse than the other. Find myself at the door waving it around, looking for the sweet spot where there’s service AND the machines are within range. Inconvenient (-) Biggest negative aspect is that sometimes the washer or dryer in question shows as “in use” on the app, when I’m looking right at it and it’s clearly empty and ready to go. I assume this is also a connectivity issue. Maddening! (-) Bottom line is that I’ll keep using it and hoping it works, but will always bring some quarters along too, just in case..Suzeque8Version: 5.2.8

Technology at its finest!I was a little hesitant at first signing up for this app, but it was one of the best decision I’ve ever made! I work night shift so going to the bank is a little more difficult for someone like me. I would sometimes have to drive all over town trying to collect enough quarters to do my laundry. Those days are over! In a matter of seconds... I can add money to my account and do my laundry. No more carrying quarters around and dropping them in the grass on my way to the laundry room. Pay Range and the company with blue tooth compatible washers and dryers have saved me a lot of time and headaches! Thank you for smart people in the world who come up with this stuff. I am very grateful! I’m a busy mom who works a lot and is always on the go. My time is valuable. Thank you for making life just a little bit easier..Scrubby2000Version: 5.3.2

OkThis app has been convenient for me because I hated going to get quarters and I wash at my apartment building’s laundry room. It’s not perfect by any means. They below satisfactory customer service. I’ve had to deal with them a few times and for the most part you are ok but then you get a robotic person who continues to email you the same reply over and over even though you’re asking them questions. Also, as someone else mentioned, I didn’t reload money to my count and suddenly I had over 10 dollars on my account. Turns out that they auto reload was turned on and that is something I never enabled. It must be something with their new update? Not sure because after using it for so long this has never happened. To me, that seems very shady and I don’t appreciate that happening. They have no idea if I’m going to use the app again so why did they enable that feature without asking? Luckily I noticed and turned it off but there are some people who only want to use it one time and will have to go through the trouble of contacting them to get their money back. They need to remove that from the app..Val0708Version: 6.1

Magically changing machinesIt’s happened enough times that I can’t write it off anymore, the app seems to have a built in “bug” to rip off customers. On many occasions, I’ll try to pay for a machine, and just at the moment I’m swiping up to pay, the app will “glitch” and switch my payment to another machine (ie im paying for machine 3, but mid swipe the app will change machine 3 to machine 4 and my payment gets wasted on the wrong machine). Always the machines it switches are a washer for a dryer or vice versa, it never happens that it switches a payment from one washer to a different washer (cause if it did that then I could just use the other washer I accidentally paid, instead of being forced to repay on a machine I need). Since the app has no option to take back a payment or move a payment to another machine, that money is lost (or for PayRange, gained). I have no doubt this bug occurs on purpose and the developers are making no effort to stop it. Still give it 3 stars for the convenience of not needing quarters. Just wish it wasn’t designed to essentially steal money..Alf!Version: 6.6

Minor Issues, but Overall Pretty GreatFirst off, I absolutely LOVE the fact that I don’t have to find quarters every time I need to do laundry anymore. Seriously, it’s almost a little sad how excited I was when I used this app for the first time. A couple of issues, though— it’s usually really hard me to get my phone to connect to the machines. I don’t think that’s the apps fault; I think my laundry room just has really bad reception. I usually have to walk out in the hall or over to the mailboxes to get my phone to connect to a machine. Another issue I have, which is really just a slight inconvenience, is that the load times on the app are incorrect. The wash time on the app is about 7 minutes longer than it is in real life & and the dry time is around 15 minutes shorter, so I can’t really depend on the app to know when my clothes are actually done. Apart from those two things, I still am really grateful that I have the option to pay for my laundry with my phone. Doing laundry is much more convenient, and for that, I thank you..EcwhitmanVersion: 5.2.6

Be AwareThis app has worked well for me for a while now. It’s reasonably convenient to use. I recently tried to use it and was informed by the app three times that my credit card information was outdated. My card wouldn’t work. This was absolutely not true. I used the same card the day before, and the day after. This was apparently an internally generated move by pay range to force you to update your credit card information. After three tries and being told that it was outdated, and the only option was to delete and re-enter, I reentered and was able to use it successfully. But…they sent these three “outdated card” attempts to my bank which came off looking like a fraud attempt. If you want customers to update their card info, please kindly say so!!! I consider this a crappy way to treat a customer!! Then to top it off, the email support AND “chat” support are robots! This kind of thing is a customer repellant! The app has worked well up to now. Please fix this! Thanks..TobfcxVersion: 7.0.0

Pricing increases without notifying app usersThis app is slightly great. You don’t need quarters to use it as if we lived in the ice age. However, the prices are increased without letting the users know. My understanding is that the app developer has no responsibility of letting its users know. Rather, each individual should reach out to their respective landlord. But, it would be helpful to let the user know somehow that the property manager increased the prices and decreased the time of washing/ drying.. ie: send a email, push notification , notification on the app, etc. My $1.75 is now only worth 30 minutes as opposed to the 60 minutes it provided beforehand, I wish the app could’ve told me. Their customer service is great. Responsive wise I had a response within 3 minutes for a refund as I thought it was an error ( but no one explained to me what was going on as far as time and pricing). Apparently, from the responses below this is something that is bothersome to many. I may have to revert to my ice age quarter method. Sigh..NanalieVersion: 6.5.1

Super convenient—when it worksI find this app really convenient and useful. It’s also very forgiving because for a long time there would be random machines that wouldn’t work and you wouldn’t know h til after you’d paid and waited for the load to go—getting refunds for those failed dispensations is so much easier than going to the office to get quarters back, especially in Covid times. However, on a frustrating number of occasions, the app won’t work. At all. It won’t register any of the machines that are in range, or it won’t even log me in. And as a personal problem, I don’t often pay with cash, so I don’t have quarters lying around, which means I can’t do laundry, which with my tight schedule is incredibly /in/convenient. If it didn’t have these random times where it didn’t work or even register my account exists, then I would give 5 stars..MsFishie97Version: 6.6

Great when it worksWhen everything works as intended, this app is great. But when there’s a problem, you’re left on your own troubleshooting (closing and reopening the app over and over to retry) for who knows how long until it works again. One common issue is after selecting a machine and sliding to authorize, it will connect via Bluetooth, but then timeout on the authorizing payment step. It’s especially frustrating since the app already makes you pre-load funds before you get to this step. Then the help chat is useless. There are pre-populated prompts which, when selected, populate pre-populated generic responses. If you try to type anything else, you get an error message. It would be better to just link to a FAQ page than to pretend to have a help chat bot. But it still gets three stars only for being slightly less frustrating than constantly going to the bank for quarters..John Version: 7.1.0

Great idea but needs improvementSo I really like this idea of not having to use quarters that is one of the things I love. There a few things though that could be improved. I had no issues when paying for the washing machine. You pick your washing selection and you pay no problem. Once I had to dry my clothes is where I had a little issue. They offer 2 minutes for .25 so you have continuously keep swiping to pay. I think they should have the options of 5 minute increments to pay. I usually like 30 minutes for dry and also when I swiped to pay another .25 cents the time clock on the app to notify you did not add the additional 2 minutes. So I had to go to the machine and see how much time I had left. One more thing you have to be really close to the machine so that can be an issue when the place gets crowded. I think for now I will still use quarters for the dryer..IliMacVersion: 6.7.4

If you sort reviews by “recent” it doesn’t look good, but the app can work better w good internetThis app can be a bit cranky, but can save time when it works. Keep in mind that you’ll need a good internet connection in addition to bluetooth on for the app to work properly. The cell service is very spotty in our basement laundry room, so I have to keep waving my phone around to get a good signal for data. Sometimes the app will log me out and it will take a few attempts to log back in successfully, and then find the available machines via bluetooth. It would be great if they had wifi in the laundry room to help with this. Moving on, it would be a good idea to have a laundry card as a backup when the app turns into a complete stress test..LJ EleviasVersion: 7.1.0

Refund Response TimeMy apartment has a laundry room that can be utilized by coin and PayRange payment methods. The actual washers and dryers (that are operated by a third party and not PayRange) are often out of order. I pay with PayRange because of the convenience (no change needed). Today, the dryer was paid into twice without operating. The money was debited from my PayRange account. I contacted PayRange by email about the issue and they responded and refunded my account within 3 hours of my request. I was happy with the response time from the agent - Leo T. - who refunded my account extremely quickly, especially considering it is a Saturday and during non-traditional work hours. PayRange does its part well! Now only if my apartment building could get better appliances ….Nick 816Version: 7.0.9

Wonderful ApplicationI am really glad my apartment complex converted the washers and dryers to PayRange. I was a homeowner with her own laundry equipment for many years. Then I got divorced and found myself living in an apartment again. For the first few months I either dragged my stuff out to a laundromat (hated that - why do I always find the one with the most annoying screaming children?) with a change machine or I scrounged quarters constantly. Pre-paying for laundry this way is fantastic! I have never had any trouble with the app. I also love being able to top off the dryer - it allows me to split loads since our dryer cycle is 63 minutes and most of stuff doesn’t take that long to dry! I was glad to see when my kids moved into their apartment this summer that they also have PayRange!.Indy VixenVersion: 5.3.2

Customer service came through for me!I am writing a review because I was happy with the care I received from customer service this morning. Last night, one of the machines I was using failed to start and I had to pay twice. It was a heavy duty front loader, so one of the more expensive machines. I emailed them last night and they got back to me this morning. Once I provided the details, they returned the money to my balance. If you ever have trouble like this, I recommend taking a screen shot of the offending machine. It helps them sort it for you. I do A LOT of laundry every week! I go through tons of sheets and blankets at work, and with COVID protocols I am washing a car load every weekend! Laundry costs have become a huge expense so I am grateful for the help I received today..ObsidiancatVersion: 6.5.2

Bad reviews are attributable to the facilityWe installed 36 of these in our resort and I am pretty familiar with the tech of it 1) you can top up your account for less than $10, they will charge 25 cents extra which is reasonable 2) some washers/dryers do not have capability to communicate the cycle time. So what you see on your app may not be accurate. Your cycle may finish sooner or later than predicted 3) the pricing and configuration is done by the facility owner, depending on cycles. Not by Payrange. 4) if the washer/dryer is not working, Payrange would not know it and still charge you. Facility needs to unplug the machine 5) when you top up your account, it says your credit never expires and you can use it in other facilities.Yavuzc123Version: 7.0.5

Swiping the amount always hangsI use the app to do laundry in my building. The washing machine works fine (because it’s one amount) , but it’s using the dryers that always, always causes problems. You need to swipe at 25 cent intervals, on my dryers that’s 8 min per swipe. I need around 50 minutes to dry, so multiple swipes are needed. The first 2-3 swipes are fine, but then the app hangs and spins, sometimes for 5 min while I wait to add more money to the machine. I have an iPhone 13, the dryers are brand new, and this isn’t operator error. I work for a software company. It would be great if I could just type in a dollar amount, or choose a “$1.25” button or something like that instead of incessantly swiping small amounts. Please rework the app to make using dryers easier. Otherwise, I like the app. Loading money is easy, as using quarters is archaic..Swanny2070Version: 6.7.4

More Than Awesome!!!A campground laundry facility uses this app for their washers and dryers. No more coins to lug around nor exchanging bills for change. I just downloaded the app, added money to my new acct., turned on Bluetooth, stood by the machines, matched the machine that I wanted to use, swiped across my screen to start, and then pressed start on the machine. The app will even show how much time is left on the machine(s) and send you a text when the machine(s) is done! Also, the app allows you to add a little more time to the dryer instead of paying full price before it completely finishes. The only downside is if you have leftover money in the acct and can’t find another machine that uses it. Otherwise, I can’t think of a downside!.WakarimasusanVersion: 5.3.2

It's sweetWhat else can I say?.MaryrawsonVersion: 4.1.2

Great app, great supportGreat support service for a specific demand. Thanks Leo T and Jen P!.Take the pain !Version: 7.0.9

Great customer serviceI was charged for an item while trying to purchase something, but did not receive my item. I sent customer service an email asking for a refund and received a response within less than two minutes and was refunded immediately. I have used this app a few times and, other than this one incident, I have never had any issues/there have never been any bugs..Lucus2000Version: 7.0.5

OkayI suspect it sometimes doubles charges you..Rum-inVersion: 7.0.9

Quite Practical!!Very impressed with PayRange Laundry App; especially the $0.25 payment selection for 5 minutes drying time for dryers.Courgarlicious81Version: 6.9.1

Amazing customer serviceThe customer service is amazing, they respond within 1-3 hours. Not only that just state your reason (I.E refund) and they will have it fixed fast. I recommend this to anyone that doesn't regularly carry a credit/debit card..HritutrldkdnrhVersion: 6.6.6

Big coke tingsThis app phat.L1TTLEDR4G0NVersion: 6.5.1

Great, but sketchy too.When ever I make a purchase from a vending machine it sends my full credit to the machine and then returns the unused money. I find this process to be a bit sketchy..Funnyman8991Version: 6.5.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.1.0

PayRange Negative Reviews

Useless App I Don’t know why they made this before was GoodThey just cancel all way of paying the washing machines!!🥲, now we are forced to use this app and I already see some flaws if I’m being realistic here! They pay you twice for what you just request once, and I already heard story from my neighbors how they can’t get there money back cause they just take it from our credit card. Now it hasn’t happen to me yet but I’m trying my best no to be the next victim 💀 so I just delete my credit card when I stop using it and if I need again for the next Laundry day I’ll add it back!!. But again useless app I think using the card was just way better cause you can just refill it by adding money and if you lost it you could just buy a new and refill it for the longterm. Honestly idk why they HATING on this refiller cards. I just see that this app is just gonna get so many calls of like where is money🤨 but they just gonna ignore cause it gonna be too much. Plus this points stink get $3 for free just pay out machines till 47 days until you get to 100 point like, only 47😀 shouldn’t it be long term since this “app” is gonna be use so much?. Also check out the 1 star reviews they are so many😭😭😭😂😂😂 At the end of the day I think this whole “app” is hilarious 😆 I can’t believe it exist if you plan to make this app do better🫵 that’s all hope this helps you and I can’t believe I wrote so much.❤️❤️❤️.THEPERSONWHOLIVESNEXtDoorVersion: 6.7.6

DO NOT DOWNLOAD THIS APPThis app is a scam and they steal your money! I needed to wash a mattress topper that would not fit in my washing machine at home, so I decided to go to a laundromat not far from me. When I went in there I was told that the only way I could pay was using this app. I was only washing the topper and did not plan to be a regular customer, but I downloaded the app with the mindset that I would only load the money I needed onto the pay app and then delete it. I loaded $10 and started washing my things. Before it was finished washing I noticed a $25 charge that I did not authorize and I was not told of any upfront $25 charge. They only way to reach them about problems you have is through email, which is incredible frustratingly. I emailed them, and they returned the $25, but charged it again not even 10 minutes later and still have not returned it 2 days later. Not only did they charge me more than they should have but their app and the machines are not properly connected. When I was drying my topper, the dryer kept stopping even though my app said I have 19 minutes left to drys my item. You were suppose to pay $1 for 24 minutes. I paid another dollar and it stopped before my time was up, only a few minutes later. AGAIN! And I had to ask the worker there to get it started again without being charged. It’s a complete scam and you cannot delete your card information once they have it. They are thieves, save yourself the headache..MommaMiaHurstVersion: 6.0.1

Worst app!I do not recommend this dumb app. It’s so stupid to do everything online I tried to use this for the 1st time and I couldn’t even get the washers to start I had to get quarters to start the washers. The customer service people kept denying my call. Then when my washers were finished one of them didn’t rinse my clothes and they were all wet. I was on a budget and I didn’t have enough money to get use another washer.I had to call customer service they said they were not able to start the machine either, all they said was that they were going to refund me my money and I should receive a check the mail within the next 15 days. Are you serious all I needed was to restart the machine and the manager from my building said he could not help me because he is not responsible for these washers. So who even is responsible for the washers need to do something about these washers because they didn’t even wash my clothes good this is the worst experience I’ve had and I will not use these washers again. The app is just a waste of time if the machines don’t work for washing or for the paying method then why don’t you something about it. Instead of just trying to give a refund that comes in 2 weeks. So if 1 or 1 quarters get stuck I’m suppost to call customer support for 50 cents? This is ridiculous. WORST WASHING MACHINES AND PAYING METHOD..Devi415Version: 6.6.2

Don't waste your time or money!I am one who does not write a review unless I feel it is worthy to do so. For starters, this app and its purpose seems like a wonderful idea if IT ACTUALLY DOES WHAT IT SAYS IT'S GOING TO DO! The instructions are extremely easy to understand and surely you can bet that you will not mess it up. As I added enough funds to my account to do my laundry, the app began the process of trying to locate the "PayRange" operated laundry machine. In doing so, it was able to locate the machine and show my prepaid balance availability. Here's where my patience started to run thin and my frustrations grew. The app would show all the available machines in the pay range. I selected the 2 CORRECT machines, swiped up for the payment process, app showed "connecting...", then "waiting for machine. Machine is in use" and prompting right back to the "Ready. Swipe up now" status. I repeated this process multiple times. I figured it was a misstep on my behalf the first time around . However, after attempting the process over and over I am almost certain I didn't make a mistake. I have checked my transaction history to only see my 'funds added' transaction was there. I don't know if it is a glitch in the app or a connection issue with the machine but I would rather stick with the old fashion "hard cash" transaction for laundry services. As stated before this app has a neat concept but IT SIMPLY DOES NOT COME THROUGH. I wasted my money loading it on my account which I'm most likely not going to get back. Simply put, Don't waste your time and stick to physical cash or coins!!!.YoimdopeVersion: 4.1.2

Great! (When it works)After dealing for years of having to retrieve quarters from the bank, stores, change machines at laundromats, etc, my building finally upgraded our washing and drying machines so we can pay through this app. And it's a lifesaver... about half of the time, because only about half the time (actually a little less) the app can not find the machines. So I have to keep reloading the screen to find the machines. Over and over again. Minutes will pass by. And then finally because I'm annoyed to the point of giving up or another resident shows up to the use the other machines and I don't want to look like some creepy guy just waiting around, I use the backup quarters I brought. This app should be saving me the headache about paying for laundry. Instead I dread if the app is going to work or not. It's cut down on my using quarter to half but I've still got to carry them with me when (and not if) the app doesn't discover the machines. What's worse is that it makes the process of washing and drying longer because of the amount of time spent trying to get the app going. And what can be done? I can't simply use another app because the machines where I live only use PayRange. If I could use something else I would delete this app immediately..RoninRunnerVersion: 6.0.1

Terrible, jams up machines, takes your moneyThis app is terrible because it’s ripe for costly user error. For instance, say a load costs $2.50 and you only have a $1.50 balance. You don’t notice your balance is low and you press “start” on the machine. The machine won’t turn on because there’s not enough funds and the app will now register the machine as “in use”, meaning you can’t use it until a technician comes out to reset the machine. And it took your $1.50. Scenario 2 (full balance in this scenario): You select “heavy” load on the machine ($2.75) and accidentally swipe the $2.50 option. The machine now says you need to add $.25. So you go to the app and try to swipe the “add $.25” option. The app will now indefinitely say “connecting”. The machine won’t turn on because there’s not enough funds and you can even downsize to a “regular” $2.50 load because the app now registers the machine as “in use” until the machine is reset. And it took your $2.50. It’s ridiculous that the app still sends the signal to the machine and takes your money even though there aren’t enough funds in the account to power the machine to begin with. It needs to recognize this before sending the signal, as well as give the user a “not enough funds” warning..Everry other name is taken!Version: 7.0.1

Nightmare to get this App to WorkWhen my building set this App up, I was THRILLED; No more hunting down quarters!! Then, I tried to use it. What a PAIN! It’s always a huge hassle to log in, find the machines, and get the app to connect to the machines. I’m sure this a building placement and lack of internet issue, but it’s infuriating. I have to log in in the lobby area, because it doesn’t work in the laundry room, and then set up a series of open doors and stand in a sweet spot between the machine and the open doors that lead to the lobby to even get the app to connect to the machines. The scanning device never works to find the machine manually, and I’ve never had all available machines show up together on the app even once. Half the time it says a machine is unavailable when it’s not being used at all. When you load money, there’s always a denomination difference when you’re at the end of the loaded amount, so you’re stuck with a quarter or two that you can’t get back or use unless you load more money on to the frustrating app. Honestly, quarter hunting was far more efficient..UrbanVVitchVersion: 5.2.7

Piece of garbage & worst customer serviceEvery single time of the 3 times I have used this app I have been charged twice. Then I end up having to reload more funds to complete my laundry when the original $10 should have been sufficient. I email them and sometimes they refund within a couple hours, sometimes the following day. Tonight (Thursday) the machine broke down with my clothes inside and the machine door locked. I call them and after waiting 15 min on the phone they connect me to a man overseas whom I could not understand, who tells me the machine was reported broken earlier and that I have to wait until Monday that they will be able to send a technician. I ask the guy on the phone why nobody labels the machine as broken and why the app took my payment when they knew it was broken. He tells me he doesn’t know. I ask to speak to his supervisor to get my clothes out of the machine and he tells me to call again tomorrow for that. Meanwhile the machine keeps flushing water on my clothes as it has for the past two hours. My clothes will be ruined if I wait until Monday. This is really frustrating!.Jvaldivi87Version: 5.2.3

Lousy service with this companyYeah, this company puts their washers and dryers out here in apartments for people to use. They’re supposed to be there for coins or for you to put your phones up against the washer and dryers. It’s a joke they can’t even come out in empty out the coin thing when people can’t even use the app because it glitches so bad, but they expect people to wait for weeks out of end because they can’t even come out and do their job and check and see why the coin thing is so jammed because why because it’s probably so full of quarters but they expect people to sit here and wait and wait and wait to do their laundry and they don’t even care that is wrong how they treat people that is not how you treat people when they call in and tell you that there’s a problem with a washer and dryer around here or anywhere when a customer calls they should be up most and treated with respect but they’re not. They’re treated like garbage and treated like trash, they’re texting everything make every excuse in the book not to do your job.Tammie judgeVersion: 7.0.3

Was great at first then it screwed me over.I really liked the idea and app at first. Then it started acting a little flaky. I like the fact that it will notify you when your machine is about to be finished but even that is not working correctly now. I started the machine and it was showing 28 minutes on the machine but the app is telling me I had 36 minutes until it was done. Right now I am trying to do two loads into machines right next to each other. I put my clothes in both machines added to liquid soap and started the first machine. When I went to start the second machine it was not listed as an available machine. Are use the app to contact the app people to let them know but contacting them simply send them an email and I got no response. So I was standing there with one washer going in the other one not with soap all of my clothes. In the future I just rather put coins in the machine and not get stuck like that. The app keeps telling me I have some special offers and discounts but when I try to use them I get the runaround. Still no response from the app administrators..JdswmmrVersion: 5.2.8

Scummy Business PracticeUnbelievable I have to create an account and load money into an app to wash my clothes. This app doesn’t even work, I have been trying to start a washer for quite some time now. The PayRange app let me sign up for an account then signed me out and gives me an error message that I cannot sign in - try again later I would rather deal with getting change than this. I also went through their chat bot which just tells you the machines are serviced through a contractor, even though there is no mechanical problem with the machines. I have time to write this review as I sit in the hotel laundry room and wait for this app to work (no luck after 40 mins so far). Don’t worry though, it was able to access my Bluetooth data, let me connect my Apple account and credit card. This is the first time I’ve seen such a convoluted process required to turn on a washer. The front desk doesn’t even have any way to manually override the machine. I will be inquiring with hotels about their laundry processes before booking moving forward. If this is something I have to deal with I’ll probably either go to a different hotel or be ready to go to a functioning laundromat. Even if I get this to work today I will be uninstalling this app never to be seen again. One last thing, no reason to have to load preselected amounts of money, absolute scum business practice to get a couple extra bucks out of you you’ll probably forget about. Why can’t you just charge me the price of the machine. Terrible, 1 star, would not recommend..TinyPineconesVersion: 7.1.0

Being generous with 2 starsI was hesitant to try this app, but after getting tried of not having enough quarters to do an entire load, I decided to try it out. I put $25 (the most I was willing to risk losing if this was a scam) on and everything went good the first time I used it. Today, I had a pile of laundry to do, including bedding. I added an additional $100 to get me through what needed done today as well as the next month. All went OK the first two loads. I moved things to dryers and put on 3 more washers. When it was time to start moving things from the washers to dryers, suddenly I couldn’t log into my account. It kept prompting me to email support. I did so with no reply. I tried calling. Multiple times I had to hit a prompt that I wanted to talk to A PERSON and was given an estimated wait time of 4 minutes. 5 minutes later I was told to leave a voice message and they’d call me back. 20 minutes later no call back yet, I have 3 washers full of wet things needing to be dried (including blankets) more laundry to do and no quarters because the banks are closed and stores aren’t giving them out because of the “coin shortage”.....not to mention my budgeted laundry money is in this app I can’t get into. Edit: After 5 hours of not being able to use my account, I finally got an email stating my account had been suspended for “unusual activity” thus the reason I hadn’t been able to login. They apologized for the inconvenience and had unlocked my account (after I had already had to hang things to dry in our bathrooms)..AuMoViVersion: 6.4.1

THIS IS A SCAM DO NOT USEI tried used this app to pay for my laundry. Everything was going fine until I tried to deposit money into the app’s account it kept telling me my card was getting declined (which there was no way that could be the case since I had more than enough funds in my bank). The next thing I knew the app had charged my bank $100 and then immediately locked me out of my account. I have been emailing their customer service CONSTANTLY. Almost 3 times a day for the past week without a SINGLE RESPONSE. Pay Range please do the right thing and refund my money that was essentially stolen from me. I have never had such a horrible experience with any application the App store. The UI looks like it was designed by a 8 year old child using crayons and a piece of printer paper. The credit card “information entry page” is INCREDIBLY suspicious and the second they had my info my account was charged multiple times. I hope this review catches your attention since my 50 emails have not. I just want my $100 back please do the right thing..SamShemiVersion: 5.3.2

Buggy but still an improvement on keeping quartersBetter than keeping quarters around, but for such a simple app it’s quite buggy and annoying. First of all, every time you go to add money it defaults back to $25. I’ve only ever added $10 at a time. Changing it automatically back to $25 just feels scammy and it’s an extra annoying step. Next, you have to refresh or reload the app every time you go down to the laundry room. It can’t seem to realize that you’re the same user using the same machine and just auto connect to the dryer once you’re done with the washer. Lastly (this is probably a set up error on my landlords part) but the labels for different settings are confusingly labeled. Delicates for wash and delicates for dry are both just called “delicates”. If you click the wrong one, there’s no way to cancel or refund those funds and change to another setting. I’ve lost about $10 clicking the wrong setting..Cascadia FlatsVersion: 7.0.6

Predatory Practices - Forces you to pay even with a couponSo I‘m forced to use this app as my apartments don’t have in unit washers and dryers and the company took out the coin payment options recently. Instead they include a coupon, aka included with my rent so paid for, to use with this app. And this would be all fine and well except once you get down to about 5 uses left, your coupon will mysteriously disappear until you put money on your account. Then suddenly you have your coupon again! As I mentioned the coupon is included with rent so it’s already paid for/not really free, and it’s difficult to track how many uses you have left given they got rid of the counter. And it’s consistent over the past year since I started keeping track. This is deceptive and deliberately so given there used to be a counter so you could keep track and I‘ve not been able to use the rest of the coupon until after I put money on. This is deceptive and predatory..RZNexusVersion: 7.0.6

Too easy to double and triple chargeAll sorts of people need to be able to use this app because all sorts of people need to do laundry and this app is not designed for all sorts of people. This after design for people who are absolutely perfect. Most things that have to do with computers PCs apps, blah blah all that stuff, have a failsafe that asks “are you sure you want to do this?” This app does not have that. It’s far too easy to swipe too many times and get double and triple charged for the same load. My neighbor and I just got these machines and found out after much time that we had paid for the same load over and over again at the exact same time. Please update your app to notice when a customer is paying to run the machine multiple times at the exact same time,So that it will ask if you really want to be double charged when it knows that you’ve already paid the main fee? Thanks.Grateful Missouri SynnerVersion: 6.7.0

Continuous sign in errors and inability to cancel transactionsThis app works most of the time but on occasion it won’t even let me log into my account either on my wifi network or on cellular data, giving me sign in errors when all I’ve done is input my phone number. This is extremely frustrating as I use this app for laundry and I’ve paid for the wash cycle and now am unable to sign in to pay for the dryer. Furthermore, the sign in method is unconventional as it once it accepts your phone number, it texts you a link to sign in that opens up the app store instead of taking you to the app itself. Then, when you want to pay, the app will say swipe up to pay and back down to cancel the transaction, but it sometimes registers my side swipes to view other machines as a swipe up and deducts money from my account. Swiping down does not cancel the transaction and now I’ve paid for something I didn’t want. Fix these issues!.KokoquiVersion: 5.3.2

EhhhUnless if you KNOW where a machine is and you are going to use it regularly I’d find a different way to pay. I got it and put some money on it because I was staying for a long period of time at a hotel chain. Assuming when I got to my next stop at the same hotel chain, I could still use it. Unfortunately they don’t offer this service. Since then, I’ve stayed at a couple different hotels under the same hotel name and none of them offer this service. So when I try to contact the app to try and get a refund of funds, I could reach the President of the United States easier. At this point, I’m just out the money left on the app. Sadly. So just now, if you put some money on the app, just now you gonna hafta use it or consider it donated to the app developer. I will say it did work well while I was using it but since then I haven’t been able to use it anywhere..Aaron Sadler followerVersion: 7.0.6

Unnecessarily diffucltThe interface is very confusing. It is very easy to accidentally send money to the wrong machine because they do not lay out their user interface in a clear and simple way. There should be an undo button that lasts for 30 seconds after you pay in case you accidentally do it wrong. Also, the default price they set is 1.75 for a “super wash” whatever that is, even though the actual price per wash is 1.25. Its purposefully confusing and unclear and makes you spend more than you intend to. On top of that, once you start a machine it is impossible to stop it part way through, which causes a real problem when the wrong machine accidentally gets started. I’m interested in an app that works via bluetooth and gives notifications, etc. but this user interface is so confusing that it makes it difficult to use and easy to use up your money on the wrong machines/types of washes..Spongebob RockwizardVersion: 6.2

Why no zero star rating? Unreliable server availability, useless help/customer service.If zero was an option, I’d rate it lower. Server connectivity unreliable at best to use funds added to account. Customer service documents call-in issues falsely and dies not origide resolution; rather knowingly documents your facts leadingbupnyomissuecas resolution. Managers mysteriously never available to escalate to and take allegedly 2-3 business days to contact you, I have never been contacted back by a manager after 4 separate unavailable escalations. Guess they just forgot… four different times., Representatives, when you miraculously get a human being (like seeing a unicorn), just reading from set call scripts. Not acknowledging actual issue being tons to them that needs to be addressed, do not apply common sense to calls, and have no working application knowledge on how their servers communicate to on-site installed devices. Are rude, condescending, and could care less about actually resolving the issue being reported. Just documenting something else to say it was resolved, even when they acknowledge and ‘empathize’ with your calling them. But know how to your refund money you paid into your account immediately. Something they must do quite often. Are quick to say it must be a physical machine issue, even when app reports clearly a server error, their server error, and demand that you call machine representatives to resolve their server error. Don’t waste your time using.,. Use any alternative payment method except this useless application and it could care less customer service representatives..NJ_noBSreviewerVersion: 6.7.0

Great concept with potential but UNinstallingThe customer service has been great. However, the apps overall functionality is terrible. Recognizing that part of the issue may be the app, part may be the equipment and part may be the owner of the property, the review is based solely on the app!!!! For every use I have encountered, the customer service has responded quickly and resolved issues and refunded promptly. But the actual app itself is infuriating! The timers are inaccurate. The available machines are inaccurate. I even gave up on the app and used quarters on a machine and the app still registered the machine as available. The security appears to be less than acceptable as my account mysteriously is depleted of money not only on days I’ve used the app but also on days that I have not accessed the app. It should not allow for you to continue to use funds for a machine that is already in use or swipe in error on a machine in use. There are much needed improvements on this app..LeahleolisaVersion: 5.2.8

DO NOT FUND ACCOUNT ABOVE NESSISARYThey will take your money if you do not spend it within 90 days. Nothing indicated this on the app. My landlord switched providers because payrange would not provide maintenance in a timely manner. I tried to refund my balance but they are holding it hostage due to a rule where after 90 days, they refuse to refund any money you do not spend. Even if the machines are gone at your apartment complex. I even tried finding more locally and nobody uses this service. Beware! If you are an owner of a complex, DO NOT USE THIS SERVICE. You have been warned! Also they have lottery tickets in the app and data mining. If you enter your email or phone number in the “marketplace” they will sell it and you will get spammed. Learn from my mistakes. Just use the quarters if you have to. This app is borderline malicious. I feel gross for ever having to give them my personal info. Oh and the support is all bots. No humans. I can’t get in touch with anyone..Spooky Dude SevenVersion: 6.7.4

A thoughtless failure of UX and technical designI’m honestly surprised by all the positive reviews this app has and wouldn’t be surprised if they were padded/faked for sales purposes. This app is a great case study on design failure. It has made life more complicated, embarrassing, and less convenient than quarters. Why? What do most tenant laundry services have in common? They’re located in the basement. What do basements have in common? Lack of cell service. Should one consider this extremely import real-world limitation when designing an app? Nah (says PayRange). So, using this app requires one to spend 15 minutes positioning themselves in the “sweet spot” halfway up their basememt staircase where there is both Bluetooth connectivity and a bar of service - even then, the system makes so many jumps across the network you have only a 10% chance of success per attempt. On cloudy days, forget about doing your laundry altogether. It’s frankly easier to run to the corner store to pick up some quarters. Here’s what’s really infuriating: the service is prepaid, so all the requirements to make this a progressive web app (one that does not require full internet connectivity to function) are there, but the engineering and design team don’t have the competence to pull it off. This app would be FINE if it used a caching system to scan a machine, run outside and confirm, and head back in to make a selection. This is NOT a matter of real-world limitations, but pure design and engineering failure, and not understanding the target market you’re selling to..Armitag3711Version: 5.2.8

There’s ALWAYS problems!The app would be helpful IF it didn’t glitch all the time when trying to use it, such as today. I applied money to my account which was posted immediately then once I went to start the machine after I loaded my clothes and laundry detergent the app wouldn’t read!!! I tried it multiple times and nothing. The app would say the machine was in use when in fact, it wasn’t. I deleted the app and redownloaded it to see if that could be the issue. Nope. I powered off my phone and rebooted it and still the app didn’t work, then I logged out and logged back in and NOTHING! I wrote an email to the company which was a joke. There was no real HELP to this huge inconvenience on a Saturday where an apartment full of people trying to wash their clothes - can’t. This wasn’t a first time issue either. Worst app and customer service..NotABenefitVersion: 7.1.0

Where’s the Apple Pay optionNot everybody has a credit card and the Apple Pay was convenient but it’s not on the app.Ave23451Version: 4.1.6

Where is the operators cash chartSince the update as an operator I can no longer see how much cash I’ve made and have to look via computer , pls bring that back !.Muness84Version: 5.2.8

False advertisementThis app sounds great but it shows apple pay as an option but when you download the app apple pay isnt there. Rip off. So mad..(:auto:)Version: 5.2.8

Took my moneyI deactivated my account because the app doesn't work really well. It has been 10 days and I haven't got my refund. The guy on the phone was rude and doesn't really know how to handle customer service. Don't waste time and money on this app..JakeJameeVersion: 5.2.7

Paid too muchI wish you could just enter a custom amount. I was forced to get this app to do laundry while on a vacation and I’ll never use it again. Too bad I had to load pre-set amounts so that extra money will never be used. What a rip off..Capt VVersion: 5.2.7

BuggyExtremely buggy and steals your money.NightStrike68Version: 5.2.7

SketchyGlitched out and wasted $2.Kalirae.mVersion: 5.2.7

Tricky bastardsWhy do I need spend more money than I need to buy a single chocolate bar?.JolojolVersion: 5.2.4

Effortless cashgrabA rip off and a cash grab, there will always be change in that wallet because the balance will never get to zero. default cash addition is $25 instead of the lesser $10 acailablr, calling it the “most popular” option, without informing you that there’s a cheaper option. You should also be able to add funds to the penny to transact. It’s a shame when you have no other choice at a hotel no doubt sharing in the easy profits, but they are making their shekels for sure. clever and gross..The Quare FellowVersion: 5.2.9

ScamThis app stole my money. Too many bugs. Do not risk buying this..The average j0eVersion: 5.2.9

Quel encombrement...Vraiment, une érosion constante des options pour payer. Maintenant que la machine à laver et à sécher de mon bloc acceptent l'application, il n'y a plus moyen de payer en argent comptant..Antoine de quelque partVersion: 7.1.0

No responseI added money to the app and it can’t sign in now I have been mailing them for months and no response from the pay range Worst services ever.Manik5555Version: 7.1.0

Duplicate billing - be carefulUnable to submit disputes - submit is disabled..BfjhchcifkebhsjsjVersion: 7.0.9

Seem very shady to me.After loading my app I have not found another RV Resort or Campground that it could be used on. I contacted Neil at PayRange and he promised me he would reimburse the $26.25 that is loaded on app but useless to me. He immediately asked me to leave a five star review. I decided to wait till money refunded. Over 6 month nothing but a runaround asking for everything from my home address to a different credit card number to my bank account numbers and information. Sorry but not providing anything but the credit card it was purchased with..KaaskopGMVersion: 7.0.9

Doesn’t recognize machinesI have been next to the machines on multiple occasions and it doesn’t recognize that there are machines. I have deleted and reinstalled the app multiple times and it still won’t work.Zendaya friendVersion: 7.0.8

UmmmNot a good start right off the hop, I got charged $68.88 as soon as I put my card on it!! And was not even money for the machines!!! No where did I read there was a charge for this app!! I’m Beto d upset!!!.$68.88 wastedVersion: 7.0.6

BugsLong loading time! After a while it doesn’t recognize the account and even re-login doesn’t work! I have to reinstall it to recognize my account!.HhhandbrkckVersion: 7.0.5

Refunds a pain, connecting to machines sucksI got this as an emergency thing to grab my son a water bottle after he forgot his. (Only machine in the area.) It would not connect even when standing right beside the machine and the refund system needs me to e-mail support to process. Overall a garbage system, avoid if possible..Dissapointed JessVersion: 7.0.5

Make more free vendsPlz.HallalmeatVersion: 7.0.4

Bad for operatorsThis app is good for consumers/users, but if you are an operator, the support is terrible. How about you let an operator call for support?? Even to change the price on your device is clunky and difficult..ManhasnonameVersion: 7.0.4

Zip code field not working“Please fix zip code and try again” in the CC field. Tried 10 times..Nahte_____Version: 7.0.1

Pay range appThis app is garbage. I keep trying to add funds. Every time I get an error message. I have contacted support twice, no response from them. Going to delete this app..Bottom daddyVersion: 7.0.1

More free stuffThis app tricked me into thinking that it was going to give me a coupon then I did the steps and it didn’t I don’t recommend this app it also doesn’t let me fund my account ONE STAR.Escalator4903Version: 6.9.1

Think twice about usingShady business practices focused on getting as much of your money as possible. Don’t fall for it..SpaceAboveVersion: 6.8.0

Swipe to pay doesn’t workHave to struggle with the button to pay.PeymayeshVersion: 6.7.6

My ReviewYou shouldn’t need a credit card, it’s quite dumb that you can’t use Apple Pay, or a regular checking account card debit is basically a checking card, and NOT a credit card. I will never use this app at all not once. Because there’s no payment option. I’m deleting this app..52736@theiebVersion: 6.7.6

Useless2023-02-04: Still waiting for my refund you thieves 2023-01-09: waiting for my credit Downloaded the app while at the hospital, added my card, enabled Bluetooth and stood in front of the machine pointing my phone like a moron to the machine … no machines found 🤦🏻‍♂️.VLPHVWEBVersion: 6.7.6

Its a scamDont buy it it wastes your time if you try it you can’t find a machine.DjmonkwyVersion: 6.7.5

Absolute trashNothing but horrible experiences. overpriced, the laundry machines are such poor quality. the washing machine covers laundry with lint and the dryer takes multiple cycles to fully dry a small load. frequent bugs that lead to overcharging. feel bad for anyone else stuck in an apartment that uses this system..Jacob194749274Version: 6.7.5

Terrible user experienceTerrible user experience, the slider doesn’t work sometimes for no reason, the tiles are moving/refreshing when trying to select a washing machine. I’d rather pay with coins.Bart_customerVersion: 6.7.5

Poor customer serviceMachine isn’t recognized by app anymore. I emailed to let the company know. Customer service sent me the same template email with irrelevant instructions, not once reading my email..Chris111121Version: 6.7.5

Don’t botherDoesn’t work, machine took the money and gave nothing back.Timmy SnackwellVersion: 6.7.3

Makes you pay multiple times in order for the washer to start.The past 2 months, every time I go to do my laundry I get double charged. PLUS I have emailed them 3 times, and twice reported through the app with no success. Such a bad service. Please look elsewhere for your shared pay laundry needs..Jenna JJ SmithVersion: 6.6.5

This service is the worstTo landlords thinking of getting this. It works only part of the time , and is not reliable! In theory it would be the perfect app for buildings and apartments cause who has change now a days especially durning a global pandemic . I wouldn’t recommend . Sorry PayRange but super disappointed.Boywonder8oVersion: 6.6.3

Never connectsI constantly have to restart my phone to get it to connect to the bluetooth. Takes 10 mins some times it’s so annoying !..vfVersion: 6.6.3

Inconvenient money grabApp tells you the laundry’s done when it’s not, wasting time going to the machine. can only put certain increments of cash on it instead of exact amounts so it’s holding my money hostage. trash app that’s a huge inconvenience, would never recommend..Lousy laundryVersion: 6.6.2

Can’t tag NFCI try to use the app with PayRange machines in different ferries even app show function but the machine NFC failed to my cell. Sometimes machines show cash only..Va7msnVersion: 6.6.2

Literally the worstI’ve never written a review for an app before but here we are. Extremely not user friendly - nothing made any sense trying to log in, add funds, create an account. It would send me a text to log in and the link would just be to download and open the app but not to log in. Somehow once logged in, it kept saying ID is missing and not optional when entering credit card info when there is no ID space?? Wasted half an hour trying to get this to work. I’m 25 and work in tech so this app is just a mess.Nees192837465Version: 6.6.2

EhThe new version sucks the older system/ style was way better.DhdhsjaoqVersion: 6.6.2

Terrible AppImpossible to get support when signed in through Apple. Does not detect machine directly in front of me. Definitely making $ off me through unused funds..RayaSpaterVersion: 6.6.2

This app never worksI have to basically do my laundry 3 times because the app never connects to the machines properly.AnnoyedlistenVersion: 6.5.1

Garbage appGarbage app. Never works. Stuck with laundry I can’t finish. Can’t call customer support of the app isn’t working. It isn’t easy to reload and rarely connects..RobynkVersion: 6.5.1

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