The SONIC Drive-In app lets you order and pay with your phone, get rewards, find out about new items and offers, browse the menu, check nutritional information and more!
• Order Ahead and be first in line every time! Plus, get Happy Hour Any Time (1/2 Price Drinks & Slushes) when you order ahead through the app. Limited time only. See app for details.
• Get exclusive rewards you can redeem when you use Order Ahead.
• Find the closest SONIC Drive-In locations in your area and see their hours.
• Browse the menu. Check out what’s new and view nutritional info for each item.
SONIC Drive-In - Order Online Positive Reviews
Great Overall App*Update*
App has been working great for several months now! Only recommendation I have would be a points system of some sort to allow those who spend more to get extra value back. I think some points system where a point per dollar amount is established Along with the occasional deals and freebies that are pushed into the app would be great in my opinion. But that app as is has worked great for me last several months.
I loved this app. Worked incredible for a long time for me. The last about 3 months I have uninstalled and reinstalled this app several times. Nothing is allowing me to complete my order. The app works smoothly until I submit the order. The circle just keeps going around and it says “Order time out please try again.” I thought it may be something with just iOS Apple but just a couple weeks ago I was with a buddy who has a droid and we downloaded it on his phone to try and get the half price slushes and his got to the end like mine except it kept “refreshing cart” and would never place the order. I hope a lot of people are not experiencing this as it is a wonderful app when it works. For me however it has not let me place an order for months now. Please help sonic! I love coming through. But several times I’ve went somewhere else where the app is working for me..DmulaaVersion: 4.32.0
To customer “ArlinJames”Wow…what an amazing review you wrote on Sept 17. Thank you for reminding us that we have the power to make our world what we want it to be. We can choose to be that customer who is impatient, annoyed, judgmental and unkind, or we can choose to be gracious, kind, understanding, and generous. Either way, we will make an impact on others, which can easily impact the next person(s) they interact with…and with that, a ripple effect has been put into motion. I am nowhere close to being perfect; I can be that rude customer who no one wants to deal with. I can be that person who pushes someone who is barely holding it together past their breaking point. I am grateful to have learned to keep things in perspective…most of the time. I am grateful to have learned how easy it really is to offer grace and kindness…most of the time. And I am grateful for second chances, because there are still so many times that I get it wrong.
Thank you, ArlinJames, for writing such a powerful message and for doing so with great humility and kindness..SARMaeMaeVersion: 4.31.0
Awkward Payment Options and No Prices.They accept Apple Pay and presumably other mobile payment, but you can’t pay with multiple gift cards or combine a gift card with Apple Pay. I don’t want to give out my card numbers. Apple Pay is infinitely more secure. I’ve read of people having their cards used across the country after giving them to Sonic’s app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can’t use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It’s just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn’t show prices in their app menu and cart as you add items..Frustrated, Incorporated.Version: 4.5.4
Apple sign in not working: solution!Update: If you have this problem you can fix it by going to iPhone Settings and tap on your name > “Sign-in & Security” > “Sign in with Apple” > scroll to Sonic and tap “Stop Using Apple ID”. The next time you open the app the sign in should work. Just make sure you choose the same option you initally did when selecting to hide your email or not because if not it’ll give an error and you’ll have to repeat the steps above. Shout out to WingLust’s review for the solution!
Original: I set up a sonic account through Apple a few months ago and it was fine until yesterday. When I opened the app I was signed out and it keeps saying there is a problem with the request when I try signing back in. I restarted my phone, uninstalled & reinstalled the app and tried on the latest iOS 16 and the new iOS 17 and nothing helps. I’m trying to see past order history to figure out how much people owe me for some orders and now I have no way of seeing the info, very frustrating. I see the app was updated yesterday so I’m not sure if the issue is with the latest update or not but please fix. Also, unrelated, but it’s also pretty annoying that the prices don’t show until I’m checking out. I’d like to know what my total is as I add items to my bag because some people be out here living on a budget….DanielDanisVersion: 4.38.0
It’s ok but needs improvementMy husband and I both have this app on our phones. My husband struggles every time because his app never has the featured items listed. We’ve both struggled with the order not being ready when we get there even though we picked the ASAP option. We still have to wait after we check in for it to be made. Not sure they know what ASAP means. Occasionally we arrive to pick up our preordered items and they don’t even HAVE the order but we’ve been charged for them. Also, our local store charges you for add on items you ordered but are out of. This happens a lot. I do like the convenience of being able to hand my kids the phone and they pick out what they want and put it in the “bag.” I like the “thought” of our meal being ordered already and being made while I’m on the way to pick it up…..just not really seeing this feature utilized. I would also like to be able to order from my phone app and my husband go pick it up except if I have my phone at home it says out of range to be able to check into a stall #. This is most inconvenient. This is why my husband got the app on his phone. But like I said, he struggles more with his because it never has the new featured items listed. Needs improvement, but thanks for trying..Je-nae-nae123Version: 4.7.0
Bad employees at sonicEmployees are extremely rude when you try to ask them if they got your order from the app. They just shut you down as soon as you mention the app and try to get rid of you. They don’t want to take any responsibility or help at all. They won’t even give you a number to call they just tell you to go away. The app charges you even if the order doesn’t go through. The app also sends it to different locations even if you have it set in your phone.
Update:
After not going to Sonic for a while or using the app I tried it again. I think it works well if your order is under $50. My problems have only come when my order was above that amount. I ordered slushees today through the app and the new bursting bubbles didn’t work for the 1/2 off so I called customer service and they were extremely polite and fixed my problem easily. It would be better if I didn’t have to call customer service every time I use the app, but at least they fix my problems and give me refunds when they mess up. I’m adding 2 stars because the girl who helped me today easily helped me fix my problem and I didn’t have to wait an hour on the phone to get it done..£ov€<3Version: 4.5.4
A couple of issues and a suggestions.The issue I am having lately is that when I try to order at a Sonic other than the one I normally order from, the location will change back to the one I normally use. The first time I didn’t notice it had changed until I was 27 miles from the one I normally use and already at the location I had changed to. Another issue is the stall number changing after being typed in. This has happened 3 separate times and I would have to either call or press the red button to have them bring my order to the correct stall. There needs to be an option to directly contact a manager. At my normal location, one of the employees has parked more than once either completely blocking the main entrance or where people have trouble getting around the car. This has happened several times and the last time they even had the ‘open’ light turned off, but someone answered when I had to call and cancel my order because the driveway was blocked by this same car. She hung up before I could ask for a refund or manager and when I tried to call back the call wouldn’t go through. I will no longer use that location..FaeMagickVersion: 4.21.0
Such a good app but needs little improvementSonic app is one of my absolute favorite apps to use I actually use it on the daily as I look forward to my daily sonic trips! I find it tedious that there isn’t an option for “extra” when it comes to anything down from condiments to extra adds in drinks such as the nerds candy or real fruit options. I know that before you enter the stall number in the app you can press the button on the drive ins and ask for extra whatever when it comes to your mobile order but it would add a lot more ease to customers if they had that option themselves in the app. Saves us time especially if we are placing it ahead of time for pickup! Once again this app I would 100% recommend to friends and family in fact I have brought many people to the app! I’m talking to them everyone I have introduced to the sonic app agrees an extra or light option would be super convenient I hope you take this review into consideration as the ease of placing an order would increase tremendously! Thank you for doing what you have and making ordering from the sonic app super easy and a delight!.Taiton Kristopher AtkinsonVersion: 4.1.8
Sign-in with Apple not working: solution!Update: after searching for a solution, I learned that if I went to settings, then tapped on my name, then on on my name, then on Password & Security, then on Sign in with Apple where I stopped using Apple to sign into the app. Next I went back to the app and chose Sign-in with Apple and it worked! I have my receipts and everything back!!!
Original:I get a message each time that “There was a problem with that request. Please try again later. “Since I joined with an Apple sign in, I’m stuck. I tried sending a message to support but have not yet heard back. Here’s the problem. I jumped through all the hoops to verify that I’m a teacher to qualify for teacher discounts. In addition I cannot setup a new account or I lose my history, points, and favorites. Along with that, there’s the problem that Sonic’s system responds that my email is already associated with an account and I need to login with that account. Please help! I’m really missing my half price Diet Cherry Limeade..WingLustVersion: 4.38.0
App needs work!I liked the app before you changed it, now there are glitches galore first of all, the location seems to be randomly chosen for you! You can be sitting at the drive in, place an order on the app and as soon as you click pay, it tells you “OOPS YOU WENT TO THE WRONG LOCATION”! It’s smart enough to know where you are, just not smart enough to place the order at that location! And then the fun starts! The employees at the Sonic where you are at, claim there’s nothing they can do about it, they have nothing to do with the app and you will have to call the phone # in the app! Good luck finding that number, it’s there but it will take a lot of digging and clicking to find it! And then after arguing with the representative for the Sonic app for 15 or so minutes, and them trying to convince you to drive across town and pick up your order, they will reluctantly agree to refund your money, in 7-10 days of course! There are other glitches that I won’t get into but the biggest. To me is that you cannot add to your order once it is placed, stupid!.TtandentmanVersion: 5.39.7
So convenient and 1/2 priced drinks always through the app?I love that certain deals are only through the app thus encouraging use of it. You get half priced drinks always when ordering through the app. Meaning it’s happy hour any time. I mean that enough is a steal if a deal. What more could you ask for? In this day and age everyone has at least one or two apps on their phone that aren’t productive and they really don’t need…. I encourage you… even if you are out of storage, replace the non productive with the Sonic app because it won’t disappoint. Lastly, when you pull in to Sonic to pick up all you have to do is check in by putting the stall number (located in the bottom left hand corner of the screen above the red button you have to press to order) into the app and your name immediately pops up on the screen letting you know where Sonic is in regards to your order. (Received, paid, in the kitchen and on the way if I remember correctly or something along those lines).Mrscarlson0320Version: 4.14.3
Been having issues lately.Usually I’m pretty happy with the app. But lately I’ve been having difficulty getting it to let me order at the Sonic of my choice. I live at one end of town and my job is at the other end and we have a Sonic at both, so I would try to order at the further away one and it would sometimes refuse to let me saying it’s too far. It’s only a 20 minute drive at most! And I get off work at 10:00 pm a lot of times and it will say can’t take my order for a drink because they close at 11:00 pm? When I’m just two blocks away? What’s up with that? Does it really take them more than an hour to pour a coke? So then I’m stuck paying full price!!! Plus one more thing, a lot of times I would like to pick it up in the drive thru but the app doesn’t give me that option to say that’s where Im at and if the window person is new, then they don’t know what to do. Sure hope these two things could be fixed. Thank you..SpookyfriendVersion: 4.0.3
Manipulative appI like the deals. Honestly I never used to go to sonic but I do more now because of the all day happy hour thing and the random coupons. But I feel like they’re doing tricky things to get me to spend more money and really it’s just annoying me so that I probably won’t use the app anymore. Why on earth do I have to reload a card every time I want to pay? With other apps like the McDonald’s app you can just pay for what you order, but they make you reload your card with a minimum of $10 so that you’ll keep coming back. Nice try but I’m not doing that. Also it’s so annoying that you can’t see how much things cost until you check out, which takes forever to load. Want to know the price difference between a medium and large? Yeah, that’ll take 5 minutes of adding/ deleting things to your cart. I don’t know what kind of marketing strategy this is but it makes me buy less things because I get so frustrated having to do so much work to just change something from a medium to a large. They could take a few hints from the McDonald’s app for sure..Sar345Version: 3.4.11
Great with the occasional blunderFor the most part, I like the app but don’t necessarily love it. I don’t see that’s it’s been any faster from start to finish when I arrive at Sonic. I do like the 1/2 drinks without having to pay attention to “Happy Hour”. To be honest, I would rarely go to Sonic for a drink when I can easily go into QT (Quick Trip) and get a drink for $1.09. I have started using Sonic again because of the 1/2 drinks. If this changes, I probably will once again quit going.
Twice now, I have pulled up, selected “I’m here”, entered my stall number, recurved my confirmation that my order was being prepared, and 10 min later, I still didn’t have my drink (1 order), and drink & fried cheese for the other. When I alerted them, they said the notification that I was here didn’t come through. This happened at 2 different locations.
On a third order,A message came across the screen that said something along the lines of “oops, something went wrong. Please press the red button”. When I did, they said that everything was fine and the order would be right out..Blueboo76Version: 4.1.3
My review with a tip!I just learned about this app this morning and I was all Gung-Ho about using it because everything that you order off of the app is half off which is “fantastic” in my book especially because prices on everything has gone up ridiculously.
Just thought I share this tip with you all just in case you have the same issues I ran into. I had a little bit of issues adding my card to the app. If you’re having the same issues as I did it might be because your email address, you have to use the same email address you use for your bank account. Hope this helps! If not they have a customer service number that you can talk to a real person that you can understand! Crazy Right? Although they did not solve this issue I did. Just a process of elimination, there only the customer service people not the tech people but the guy I talked to was “on it!” to make sure this issue was resolved..RealCythereaVersion: 4.28.0
This app is trashThis app is completely pointless, I wanted to use it to be able to order ahead because my sonic is also trash and takes no lie 30 minutes to make 2 sodas and bring them out to me. (Even with 3 cars in the parking lot, but that’s totally beside the point, it would be nice to be able to give them a 30 minute heads up that I will be there). This app is so incredibly pointless at this point because I can go all the way ordering everything and when I go to place my order it says it cannot process Apple Pay. I put my card info in, says it’s declined. Funny, my credit card limit says otherwise but ok. So then I can’t even utilize the “half price all day!” Promo they give you through ordering through the app because again my sonic is incompetent and will not accommodate for their app having technical issues. It’s absolutely 100% pointless please fix these issues..Ksnizle9Version: 4.10.0
Would be 5 stars...1. ...if they started prepping your order as soon as you tapped “I’m Here” instead of waiting for your stall number. So I can have them start prepping before I get there so that it’s almost ready by the time I get there. Sometimes I get stuck at the stop light right next to my local Sonic and this would alleviate the trip time. This is functionality that the Chick-fil-A app has had for about 5 years now.
2. ...if they allowed you to combine gift cards to be on your “Sonic Card”. I have 3 separate gift cards but because not 1 of this is enough for my total order, I have to use 1 sonic card and then pay with my credit card for the rest. This is functionality that Starbucks has had for about 10 years now.
I love Sonic and their food. My wife worked there through high school and part of college. They just always seem behind the times when it comes to the conveniences of fast food and unfortunately their app falls into that same category.....Brandon_drums11Version: 4.1.1
App is good but could be betterI have used the app several times now. I appreciate the 1/2 price soda perk and the monthly coupons to try different meals. Please keep that going. Ordering is fairly easy but there are several issues that should be addressed.
First, there is no easy way to order drive thru. You have to put a number down but that isn’t always an option. Several stores in my area have stopped doing the car hoping. This means only drive-thru is available. I recommend an option to pick up an order in the drive-thru.
Second, there is no way to tell that what you are ordering isn’t available. You need to make it easier for business to communicate with app orderers when that is the case. Several times I’ve had to get something else or just get reimbursed. Not fun.
Finally, there are times when I’ve been totally ignored despite ordering ahead. Wait times of over 45 minutes for ice cream. What? There needs to be a way to ask for status if after 10 minutes or so you don’t see anyone (the button was not working). Maybe an indicator that estimates a time and when time is not met a person can provide a status like “sorry the ice cream machine just broke”. Or “we just have two people working here your patience is appreciated”.
That’s it. Fix those things and you’ll have a great app and a better business..Platinum-KidVersion: 4.26.0
Hate the update!!!!Before the update, however long ago that was, the app worked great. I could immediately get on it and know exactly the balance on my sonic card, and while I was in the drive-thru line I could reload it if I didn't have enough $ on it to cover my order. Since the update it does not maintain my balance. The balance it shows is always the amount after I reload the card, it doesn't deduct my transactions from the balance...the transactions are all listed in the transactions tab, but not deducted from the balance shown on the card page. This is very frustrating because I don't have time to sit there and try to figure up what my balance is based on the listed transactions, so when I go to pay for my order I find out that I do not have enough $ on my card and then have to either use a different form of payment or reload the card and then use it. VERY FRUSTRATING!!!! I just want to know my balance please..HogFan44Version: 3.0.1
No helpI added $20 dollars onto my app and now I’m not able to use the money. I get all the way to the check out after selecting the location and it won’t let me check out. I added the money around the 1st of October and called about it not working on the 10th. Went to try using the app again after being told I need to reset my password which has been done several time and still nothing. Called back in today the 25th a second time and still nothing has been resolved or looked into further. Was told on the phone today they would look into getting the issue resolved but had to look and make sure everything is getting fixed. So apparently I’m screwed out of the $20 I spent to use the app cause nothing has been looked into apparently. Way to treat a customer SONIC!!! Talk about customer service 15 days and still not able resolve the issue..J-bo82Version: 4.30.0
At first I loved this app....At first I loved this app. It was so convenient and easy to use. But since that is used in conjunction with the store, the app is only as good as the Sonic location you visit. I usually end up using it at least once a day, sometimes twice, for drinks. Which is why I loved the app...half price drinks all day if you order through the app.
Unfortunately, lately my orders have gotten lost. They don’t show up on the board when I check in. Then they will disappear from the app long before I get my order causing me to worry I may never get it. So I end up still having to push the red button. Tell them my order. They have to find it, etc. And inevitably my order is often wrong. When I said something to the carhop about it being wrong she said that the order often don’t come over correctly from the app. I’m super disappointed and will probably go back to my normal drink place because of it..Blackjeans77Version: 4.1.3
Terrible Customer ServiceI used this app frequently. Several months ago I placed an order on the app. I arrived at the restaurant and checked in. I accidentally checked into stall 1 instead of stall 11. I notified an employee on site immediately. She assured me my order would be right out. 20 minutes later, I still hadn’t received my order. It had been given to another customer. I left empty handed and emailed corporate. After a few back and forths by email, they stopped responding. I was told my information was transferred elsewhere. A couple months went by, they weren’t replying to my emails anymore. I started a new complaint voicing my aggravation. I just wanted my refund. Finally, someone from Sonic emailed me from her personal email and asked for my home address. She sent me cash out of her own pocket to refund my order. While I greatly appreciated what she did, how embarrassing for Sonic as a company. They lost a daily customer..SarahSuperbVersion: 3.4.24
Doesn’t work since last updateI am a frequent flyer to Sonic it’s my go to for a drink. The app is the only way to get half price drinks and I love it. However after the last update I’ve been having issues and the location in my town says to call and I do but they do not help me. It’s now taking forever to load and then charges my card whilst loading. Then when I push check in after it FINALLY loads it says “ there was a problem with your payment, push the red button and a carhop will help you.” But it’s already charged my card. Then 15 mins later refunds that. This leads to me NOW having to pay full price and I’ve just not even gone back since this. Can y’all PLLLEEEAASSEE update the app to stop all of this. Mine is up to date and I’ve done nothing different. You see my account and how much I use the app. Please help me. Email me back about this..Ashley NKVersion: 4.4.4
Need to add a way to order floatsThe app has pretty much everything you might want, except a way to order order floats. I was driving an 86-year-old lady to an appointment and she wanted a float in the way home. Since there was no way to order it in the app and I didn’t have a card with me, I ordered a drink with no ice and a dish of ice cream. On arrival, I pushed the button and asked if they could put the ice cream in the soda and make it a float. After cutting me off three times, the (incredibly rude) young man said no. When he came out and I asked why not, his reply was that they’re not allowed to. When I said there was nowhere in the app to order one already made, he shrugged and said to order it in person next time. So, I got to walk over to the trash can, pour out half of her soda, drop the ice cream into her cup, then throw away the unneeded dish and lid. Completely absurd. Also, it might be a good time to add a button allowing you to undo the tip. $1 isn’t a lot, but why tip someone for bad service and an ugly attitude?.Phoenix AttolVersion: 5.40.8
FREE FOOD!Listen, I want my local Sonic to get paid. But you are crazy if you think I’m going to pay TWICE for my food.
I absolutely HATE THIS APP. 4/5 times I reload and try to use it (to actually PAY for my food) it doesn’t work. I can’t order at the stall and pay with the app, I can’t order from home and pay with the app. The only time it seems to work is by ordering at the drive thru.
Today’s saga ended with me (and my kids) sitting in my car for about 15 minutes after I was given my food, once again. The poor managers hands are tied because they can’t figure out how to get the money from the app, into their system. And let me tell you, if another Sonic employee comes up to me and tells me that I need to use a different form of payment for my order, AFTER I’ve already reloaded my card with $10, I’m gonna loose my mind!
YOU ALREADY HAVE MY MONEY, SONIC!!! I’M NOT PAYING YOU AGAIN!!!!!
And, to top it off, there is no way to use the full amount in your app. You always have to reload. Until they allow two forms of payment, you will NEVER get your full moneys worth out of this app.
Unless you like making Sonic managers so frustrated that their only option is to tell you to drive away without paying them. It’s not right. I don’t want them to get yelled at by customers anymore because of a problem that comes from corporate.
Fix the app, SONIC! Let me pay for my food using the money I’ve already given you..PinnerrrrrVersion: 3.4.3
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SONIC Drive-In - Order Online Negative Reviews
It’s okay.Honestly I order through the sonic app every time because it’s so easy. HOWEVER I go to sonic very often with friends and we all want to order at the same time but we can’t. The app won’t let multiple orders go through which I just don’t get because there are multiple people in the car. So ordering through the app is a hassle that way because we all do it. It makes for such a long wait time. Another thing is that we should be able to put multiple cards on the app or be able to have multiple payment options which would once again make life with friends so much easier. On my last note we should be able to tip on the app. I hardly have cash anymore and I want to tip these hard working people but I can’t. Most of my sonic trips are spontaneous so I don’t plan ahead to have cash. Plus sonic pays these poor people like dirt. They run the kitchen and car hop and make half minimum wage !? Are you joking? And most people don’t tip them. A year ago I didn’t even know I was supposed to tip these people because I didn’t see sonic as a restaurant but now knowing how much they pay people is ridiculous. PAY THEM MORE. And one last thing. I get sonic a lot and there are no perks with that. With how much I spend I would love a rewards system. Not just a “deal” like a you spend this much you get this much in return type of thing. Like a loyalty program to earn points or something. Would love that. The app is okay but once again there are issues that I would love to be addressed..Banana when shamanismVersion: 3.4.20
Disappointing.I have used the app several times and it is a hit or miss. Very typical to have the payment options give errors or not allow a payment method to be added...even when it has been used previously. I have also had a fraud issue as the day after I made an app order, my card was used for another sonic app order in another state which caused me to have to get a new debit card and was inconvenient as I had to address all of my autopay account with other companies. On the incidents where I had to restart an order due to issues with the payment options, I lost my rewards because it indicated it was applied to a previous order....although that order was never placed because the app wouldn’t allow the payment option to be added.
Finally, it is also hit or miss when you pick up at the restaurant. I have had to sit for 15-20 minutes after arriving and checking in for an order. I reach out to the staff from the stall and they say they are “working on it”. A couple times the food has come out cold in these situations...which means obviously they weren’t working on it, there was clearly on oversight issue.
So, when it works, it okay...but I would say that is only about 40% of the time. I really like Sonic and I will continue to go, but they really need to get the app up to speed and the restaurant better at managing app orders.
***I very rarely have issues when I just go to the restaurant and order in person***.Hp1Version: 4.1.3
When the app works, it’s great….…..But when it doesn’t it causes a lot of issues. I have on precise location and etc for the app. However, sometimes when arriving to pick up my order the app won’t recognize that I am at the restaurant. Other times. The app will show that I paid and my card gets charged but when I arrive to the restaurant, the screen takes me back to check out to pay again and I have to use the button on the ordering kiosks to explain the situation. Last night, a common issue happened again. We arrived at the restaurant to pick up our order and the app didn’t have a check-in option. It defaulted back to the main screen as if no order had been placed. I had to explain that the app isn’t allowing me to check in. Also, I wish the app showed when items wasn’t in stock (like the banana milkshake for example). We waited about 30 minutes for our order on Wednesday evening and the employee had to come out to explain they was out of banana and asked me if I wanted to replace it with another shake. I did because the last time I opted not to my refund was never sent back to me for the missing shake. She made it super quick but that 30 minute wait was brutal. The app just seems to have a lot of issues that could use some updates.
I was going to do the Christmas gift card deal but I honestly don’t trust the app enough to do it..05262012Version: 4.31.0
Like the rewards. Wish gift cards were handled betterUpdating my review after the new app launch:
I’ve never had so many issues trying to use an app. The new design is pretty but the usability is terrible. Trying to find the right location is a pain, half the time the locations aren’t accepting mobile orders, and payments fail to process for no apparent reason. I had to uninstall and reinstall to get a recent update to work; now my gift cards don’t work. I called support; no resolution or follow up weeks later. I also have several GC sitting at $1 or less but can’t do anything because there’s no way to combine them or do partial payment (Panera’s new app does this so I know it’s definitely possible.) Probably done with Sonic for awhile.
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I really like the perks of using this app - rewards, Happy Hour pricing all the time, and the ability to order from the full menu in the app. I also like that you can load gift cards in the app to use as payment. I don’t like to pay via credit card for small balances, and rarely carry cash. The app used to allow you to merge gift card balances to make better use of dwindling gift balances. However, that was changed awhile back and now it’s really annoying to have gift balances that sit at under $1, waiting to be used. I wish they’d restore the ability to merge balances..Twinkletoes63Version: 5.40.8
Constant Logging InThe app itself is fine once you’re in it. It doesn’t show prices in the basket, which is annoying, but not a problem. HOWEVER, *every single time* I open the app, I have been “logged out of my account for my protection”, and have to click through the OK button on every single current promo, and click the OK button on the log out notice popup itself three times, before it will even let me log in again. If they want a login screen every time you open the app, fine, do that, but the “you’ve been logged out” and making me spam buttons for five minutes has literally driven me to close the app and order from elsewhere on more than one occasion. It’s Face ID compatible, why not just put one default Face ID login screen on open, WITHOUT making me click ok on a bunch of notices for things I never asked for anyway? “For my privacy” it’s MY APP on MY PHONE, if I wanted to be logged out every time I’d use an incognito browser. It’s a fast food app, not my bank, the security measures are far more annoying than anything else. Taco Bells app logs you out every time, but it gives you a login screen when you open the app, not tell you that they’ve logged you out. McDonald’s app keeps you logged in regardless. Sonic, please take some UI advice from better apps..Delta SkyeVersion: 4.20.2
The app is okThe app is ok for placing orders especially if you are like me and don’t want to wait, however, if some of your items are not available, then good luck with getting a refund for what you don’t get. I ordered a milkshake with a few other items, the milkshake machine was down, so they offered to give me something else or give me a refund. I took the refund, which I was expecting to be put back on my card. After a week and there was no refund, I reached out to the support team thru the app only to be told there was no record of the refund. They advised me to wait a few more days and if no refund reach out to the store manager. So today I went to the store and the manager advised me that unless the entire order was refunded, they would have given me cash, they have no way of
Refunding a partial order if you order thru the app, the can only refund cash at the store. I never got the cash and a refund was never put back on my card. The store manager did give me the milkshake, 23 days after the order was placed. So that issue was resolved.
A note to other users, if you don’t get your full order, because the milkshake machine is down, or they run out of something, you will get a cash refund unless they cancel the entire order, don’t expect the refund to be put back on your card, cause it’s not...FollowMyDream2016Version: 4.1.7
Can’t even access my acct/ unhelpful customer supportEDIT: Don’t get your hopes up for continued use! After speaking with Sonic customer support, it is clear they are contracting with a company and have zero control over the app. They don’t tell Sonic why accounts are deactivated, which is what has happened to mine. The deactivated accounts cannot be re-activated and I refuse to create another email account just for this ridiculous app.
There is 1 star because at least one star is required. I’ve been using the app for most of the summer. There have been issues, but they were easily fixed. A few days ago I attempted to add money to my gift card to make a purchase (which is a whole different issue). It kicked me out of the app right as I confirmed the reload. I opened the app again and was asked to login. My email and password were not accepted. I attempted to reset my password several times, but I never received the email to do this. I even tried to login from a PC. When I emailed customer service, I included an outline of the steps I took. What did they do? They told me to do all those same steps as if they hadn’t read my email. Talk about not listening to your customers. What a waste of time. Many of the reviews on here are good- just wait and see. I will call them, but after reading some of the other reviews, I don’t expect to receive good or competent customer service..FefebelleVersion: 3.3.6
Very FrustratedI normally would say that I love the convenience behind the app since I tend to take awhile to figure out what I want to eat, but lately that doesn’t even matter. Over a month ago I started having an issue with app where it wouldn’t let me go to the checkout screen after selecting my order. The message, “Somethings Not Right. There was an error trying to create your order. Please try again.”, appears when I try to check out. And when I click ‘ok’ it sends me on a loop where I can’t get out unless I act quick and hit a back arrow. I’ve reached out to support with details, and was replied to with an email asking for more information. I gave them all the info I could along with a screenshot of the error message. It’s been a couple weeks now since I replied, and still haven’t received any word on how to fix this. I then sent them a new support message stating this situation and the fact that I am not being helped, but I’m sure that since I sent that out days ago, I shouldn’t expect any help at all. I don’t like giving negative feedback about something that usual works fine for me but this is ridiculous to have not only the problems I’m having, but to have all these other problems that other users clearly have. Does anyone in that company want to make this better? Guess not..Boo636fjmVersion: 4.10.0
DO NOT GET THIS APP!!!!!I ordered lunch via the app. I arrived for pickup and the car hop read off the receipt all ordered items thus indicating a complete order. However, when I get home we are missing 5 items. Got back in car to retrieve the missing food items only to he told 4 of the items they have been out of for quite some time. If you were out of the item why didn’t you say so when I picked up the order? You filled the bags. Did you not notice the items were not in your store to put in my bag?
Asked for a refund only to be told they can’t do that. I have to call their customer service #. I did only to be told no you have to get your money from the store. Called the store and again was told no you have to call the customer service #. Called again and was told same thing. Go to store. Asked to speak to a supervisor only to be told they were all in a meeting call back later. Called back 2x more only to be now they were all busy. Called again the next day in the am (a Saturday) only to be told all the supervisors were again in an all day meeting and to call back after 4:30pm. No one has returned emails or phone calls to discuss refunding me my money for items purchased and not received.
Absolutely the worst in customer service recovery. I will never ever do business with Sonic again..Tss1941Version: 4.0.3
No explanation for deactivated account, NO RESOLUTION!I went to log in to the app today and was told my account had been deactivated. I then called the customer support number in the app and they could give me no explanation as to why I could not access my account, no information as to what amount of money was left on my virtual gift card when my account was deactivated, and also no information as to when I would be refunded the remaining amount of money that was on my card when my account got deactivated.
What kind of customer support are you supposed to be when you have no remedy for this apparently wide-spread issue except to create a new account and hope for you money back?! What’s even the point of the app at all if something this simple can’t be easily fixed by calling the customer service number you provide to us?!
Needless to say, I have already deleted the app. It’s extremely frustrating as I loved the deals and ability to order ahead, but my account getting deactivated for no reason at all and customer service having no way to get it back up is beyond annoying. The app was basically the only reason I was going to Sonic restaurants so often lately, and now I won’t go nearly as much.
I suggest Sonic fix this issue quick, or I’m sure more customers will be just as frustrated as I am right now..Thundercats.are.goooVersion: 3.3.7
Made me buy a giftcard to pay...then declined that giftcardTL;DR This app just sold me a giftcard that was declined. Thats the only option it offers to pay and it doesn’t even work.
I was attempting to pay after waiting in line for an hour just to get a drink on a particularly hot day. I had recently come to the same sonic and payed 2.26 for a large slush. I had 3$ cash but this time it came up to be 3.74. No big deal. I had recently had my wallet with my bank card stolen which hadn’t posed an issue since 95% of places take apple pay so I didn’t think twice about not having it until I got to a stall and realized they only accept cash and debit OR you could use their app. I attempted to pay through the app. I had to buy a giftcard and pay with that. After buying a giftcard. The giftcard was declined. I reset the app, thinking it must take a second to hit the system. Declined again. Reset my phone. Declined again. At this point the server showed up with a small size of the drink I ordered a large of because he saw my payment wasn’t going through. I explained my situation and he let me go without paying because he could see I was doing everything right...very embarrassing and not beneficial to anyone but Sonic who sold me a 5$ giftcard I’ll apparently never be able to use. Next time. Ill just make sure to have cash..CosefVersion: 4.0.3
Rewards and AppI’ve been using app for years now and it’s seldom that I get rewards. I’m a minimum of 2-4x week customer and have submitted questions asking about the rewards program with no response. Last week I updated the app and have tried three days now to get the ‘Craving Something Discounted’ $1.99 Footlong Chili Cheese Coney but it doesn’t work . Pretty discouraging to think you’re getting semi rewarded for being a loyal customer to only be let down. Then being charged one price for a burger and extra if you add cheese only to find that the “Plain” Sonic Cheeseburger is the same price as the Sonic Cheeseburger $5.29 but you get all the condiments on it vs plain. Yet I can get a Quarter Pound Double Cheeseburger (with jr patties) for $3.49 or Super Sonic Double Cheeseburger (regular patty) is $7.19. I guess produce has really skyrocketed for there to be a $4 price difference. I just feel like maybe someone should be taking a closer look at price/cost of menu items and reevaluate vs having it appear misleading. Most times people don’t really look at the price differences on overall menu items ; myself included. However, after the last several days of irritation I began reviewing to really see these things I mentioned ..DaMomma74Version: 5.35.3
It’s all good until it isn’t!I loved the idea of ordering on the app and being able to pull in, pay, and have your order brought out. A little over a month ago there was a glitch with the app. I ordered before I arrived and during the order I had to reload because my balance was low. As I pulled into Sonic to select witch bay I was in it reloaded again! My total was $4.10, the first reload was $10 but they only took $4.01 off; then it reloaded for another $10 taking the remaining .09 of the total. So me know technology, I thought, it would either add the extra $10 to the sonic app or it wouldn’t post from my debit card. After 5 days the second reload for $10 posted but the balance did not reflect that in the sonic app. I sent a message through the app support team. They instructed me to contact the location for my refund. The located advised they had no knowledge of this type of technology and to call home office. I have called, emailed, called, emailed, called, called, called, called and called! Only for them to email me that my issue can not be resolved. I only wanted them to add the freakin $10 to the app since I’m doing business with them anyway and I understand how technology can fail
Us. I have receipts, bank statements and screenshots of transactions to support my complaint!! This is not acceptable!.MomNicoleVersion: 3.4.1
App deceptiveThe app continues to be deceptive as I stated in my last review. My last review apparently removed. They extended an offer to me and I drove 15 mins to take advantage of it. Arrived at sonic and it won’t let me submit the order in the app. Asked employee for help redeeming the offer and they refused to help. Said that the app stops working after a certain time, they’re not sure when. Anyway ultimately just drove back home. Customer service reached out offering to compensate me by sending the offers that expired due to the snafu, as well as my time. They acted very genuine and I was surprised to receive such a response. However, I’ve replied to their message asking for my account email address four times. Over a period of two months. Never a reply back. Don’t expect any good customer service for problems encountered. They’ve taken the “fit our mold and if not then oh well” attitude. Very anti-customer. Will update if anything changes, but even if it does, months isn’t an acceptable timeframe for rectification. Better late than never however. Will be a statement that tells me whether that was another snafu, or if they just regularly ignore customers… good luck and make sure you read all of the terms and conditions, etc..Josh_KYVersion: 4.31.0
App never works; employees are great thoTbh this app has NEVER worked for me. It’s unfortunate bc there are always good deals being offered (e.g. BOGO free entrees and/or half off drinks) for if you order thru the app, but whenever I have tried to order via this method, there’s always an error message that pops up saying they couldn’t process the order and to please try again.
While the service is great and food tastes awesome, part of the reason why I keep coming back is out of hope to be able to redeem a deal that has been offered. While friends have no problem redeeming their offers, I constantly have issues with being able to do anything with the app at all. It’s frustrating bc it seems like I’m missing out on what could be a few savings here and there when we need a quick bite to eat.
I’ve tried different methods of payment (3 to be exact) & the app and phone software are all up to date. So I’m not sure what else I can do to make this work. Today is probably the fifth or so time I’ve come by Sonic specifically with the intention of using the app, but to no avail. Gravely disappointed. Please don’t send offers to your customers if it’s difficult, if not impossible, to redeem such offers. It’s ridiculous..KarxenaVersion: 4.32.0
Limited Options for order customizationsOverall I like the app for its ability to order ahead and the 1/2 price drink and slush offer is really great. However, the app is very limited when it comes to order customizations for even simple things. Like, why can’t I order a cream slush through the app? There’s no drink option for cream slush, and there’s no option to add ice cream to a regular slush. I order cream slush frequently but since I can’t order through the app, I can’t order ahead when I want a cream slush. Lol
For someone who can’t eat bread, it’s weird that I can remove the bread from some burgers, but for others the option is locked and I can’t remove the bun. The option to remove the bun from the hot dog is also locked. These things should be unlocked for the customer to customize their order, especially if it’s something they can easily do when requested at the window. I also think it would be helpful to add an “order comments” section for special order requests that the app isn’t built to accommodate, like if a food item should be excluded from the order but the option is oddly locked for some reason. 🤔.MalenaemelyeVersion: 4.1.3
Have been wondering where you get this overall scoreAfter using the app constantly. I like using it every time I go to sonic as a form of order ahead. As useful as a mobile app this way is that is more targeted to the business for trying to have a utility like this. Big props for that. Unfortunately it falls to the bottom of user experience.
First to cover the how they have such a good rating, very simple, they redirect the bad reviews to their own system so they never make it here. After several reviews sent to their system I just got tired of this and spending a bit of extra time to submit the one that counts to me when downloading an app.
The user experience is just not enticing to spend some time in it. Navigation makes it feel like a website which to me totally defeats the purpose of a mobile app. The overall layout just doesn’t go along with the rest of iOS apps out there. Having to maneuver through all the different places your design likes to put all the sections in the app leaves a lot of room for improvement. Elements like that when it comes to consistency through out should not be taken lightly in my opinion..MusicFogHandlerVersion: 4.34.0
Good deals but deceitful payment system.The app offers a lot of great deals like half off all drinks all day BUT only if you order through the app. That’s not a big problem but it is when you’re forced to “load” money by buying Sonic gift cards in dominations of $10, $20, etc. So if you have a small order you’re forced to spend a minimum of $10. Sure, you’ll have what’s left over for the next transaction but when that time comes and you’re short a few cents? You’ll have to load another $10.
Ordering through the app itself is slow as it suffers from sluggish performance especially on the payment screens, particularly when you submit payments. This from an iPhone X and fast WiFi. When you use the app near the restaurant I’ve had the order screen completely disappear and without any order history screen or receipt I had to hope that the staff seen my order and wouldn’t ask me for me proof of purchase. Very annoying and discouraging.
Save yourself the trouble and hassle and just order in person rather than use this greedy and slow app. You’ll pay a little bit more without the savings but it’s worth it if you can avoid headaches cause by using this app..Moses D.Version: 3.4.3
I don’t understand the purpose, and neither do the car hopsWe mostly go to Sonic for the ability to create drinks, and have unique drinks modifications. I tried pre ordering drinks, but it didn’t have the modification options. Okay, fine. We won’t pre order drinks, we’ll just use the app to pay, since we had preloaded money. WRONG!! Even though the stall has the option to pay with the app after ordering, that isn’t actually an option. When the carhop arrived, they were incredibly unhelpful. There was no way to pay, and no suggestions were given on how to rectify the situation. In the carhop’s words “I don’t know why they have the app. We haven’t even been trained on it. There’s nothing we can do.” Okay, so we can’t order what we want on the app, we can’t pay with the app when we DO order what we want...so can we somehow get the money we preloaded onto the app back? Nope! Even though it’s technically a gift card, my money is stuck on the app.
Between the lack of training with the stores, the misleading options and payment methods, and the inability to modify orders or leave order comments, it just turned into a waste of money and multiple frustrating encounters with the company..AnnettaBeeVersion: 4.0.4
Gift Card Use is Very FrustratingI used to love this app HOWEVER I recently got several sonic gift cards for Christmas and decided I would just load them on to my app to make my life easier .... but then came to realize that you cannot combine your gift card balances! The Sonic app only allows you to check out with one gift card at a time. So for example my meal today cost $7.50 and I have two $5 sonic gift cards, however instead of being able to pay $10 in gift cards and have $3.50 left over, I can only pay with one gift card or the other and have to “reload” the gift card in order to cover my balance. This is extremely frustrating and makes it so that I will probably never be able to fully empty my cards without reloading. Just another way for them to make more money. Even Starbucks has a way on their app to transfer a balance from one gift card to another so that you can use the full balance of multiple gift cards combined! Sonic should definitely do that! If I would have known this was going to happen I would never have loaded my gift cards on to my app. So very frustrating..SneakyFlipFlopVersion: 3.4.24
App crashesI agree with the people with iPhones who have had trouble going through complete checkout on the app. I have always loved to use mine even with a limited menu on yet. I don’t know if it has something to do with the performance bug fixes on your app page that showed done a day ago or what. I spent an hour trying to order today’s special promo, the four piece mozzarella sticks for $.99. I kept trying and it wouldn’t let me go to check out, it just blanked out. I even deleted the app and spent all that time going back through and getting it again and having to redo all my information, and it still didn’t work. And I wasn’t only planning on getting one order of $.99 mozzarella sticks, I had 10 items in my order. It added up plus some employee at my local sonic missed out on a good tip. Although that was not their fault. I gave up. I don’t think I’m even going to try it again for quite a while. You can keep your mozzarella sticks, the rewards, your half-price drinks, and everything else on your menu. It’s not worth the hassle until you get this problem fixed..ArkykiddtooVersion: 4.3.3
No Security Whatsoever!I don’t normally write reviews for things but I feel like it’s my duty to inform the public when there is potential danger in something. Be VERY careful with this app. I got the app about 2 months ago because my aunt wanted to send me a gift card on it for my birthday. Since then, I’ve used it to make orders and get rewards because it is pretty convenient. However, today I got an email of a receipt saying I spent $82 on an order in Las Angelas.....I live in Alabama. Not only was it super easy for me to be hacked, but the size of the order and the location were not questioned by this app. From this info you can pretty well determine that there is nothing in this app to prevent fraud. I have since deleted my debit card from the app, but I shouldn’t have to do that out of fear of the terrible security Sonic has. And when I called customer service, they simply told me to change my password and contact my bank. That’s it. Not even an apology. I’m usually not the type of person to send food back because it’s not right, or to ask for the manager when I’m slightly inconvenienced, but this is no slight inconvenience. This is a problem that needs to be taken care of..Dkeller451Version: 3.4.20
Works ok until it does notI have used this app quite a bit. They have messed up orders, but I check there and they fix immediately. I would not have left a review until my last experience. I told some people about the 50 cent corn dog deal, and ordered dinner for my family on the way home from work. When I pick up the order, they gave me the drinks, but they are out of corn dogs. They then tell me they can’t give me a refund, and I have to go through the app. I then have to call and wait for twenty minutes until I get someone, then tell them my name number and read them an autogenerated email because I used Apple to log in. After 7-10 days I should get my refund.
I understand if this only affected me, or was a one off. I feel terrible for everyone else who tries to get corn dogs after me, but the WORST part was every single person I told had the exact same experience. How can stores not communicate with an app, and why can you not stop orders after a store is out? Also, why can’t a store just issue a refund? Thank you for making me make people I care about suffer through the same experience too..BeingfranknowVersion: 4.26.0
UselessDoesn’t have any info about how it works. Guess you have to be in the know which I wasn’t. Didn’t see any way to place an order or to pay with phone. Only thing I saw to do was buy their card hoping I could then place an order. Don’t see any point in letting them know where I am (slot drive thru or window) if I’m ordering when I’m already there. Maybe they have different mobile methods available at different locations??? I ended up giving them my credit card info to buy their stinky card with a minimum amount them was unable to purchase anything without going to the store first to ask because mid afternoon on a week day my local store never answered the phone. I’m sure I won’t be able to get a refund and I’m just plain frustrated. Maybe this is how they make money — channeling folks into buying useless cards????? Well I’ll go there and spend the full balance and NEVER GO BACK. NEVER EVER EVER NEVER. Which is too bad since I’m new to my area, the location is great, and the menu sounded delicious. No previous experience with Sonic and now I want nothing to do with them.
Short version is the app works great but doesn’t do anything useful..Catspaw10Version: 3.1.3
App updateI have enjoyed the sonic app for a long time now, but with this new update, I keep having to reset my password, find where I’m supposed to order and customize things, and I’ve never even been able to set up payment, which was seamless before. The only thing I’d like about this app is that it gives you a price for each item without having to go to the cart to see the price. When I do go to the cart and I try to go back, it takes me back to the main menu where I have to find the items all over again. It also doesn’t have the full menu. I was ordering two sonic blasts, and neither one, mainstays, or listed on the app. They were listed on the stall’s menu screen. Neither one of us could actually get what we wanted without ordering through the red button system. And unfortunately, there was too much noise in the store that order to even come out right. Of course, I also had to pay full price for my favorite drink. I hope the app improves. If not, I will have to find a new favorite drink spot..I’m frustrated3Version: 5.34.3
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Sonic
