SONIC Drive-In - Order Online Customer Service

SONIC Drive-In - Order Online Positive Reviews

HorribleThis app has some horrible bugs in it. I like the convenience of it WHEN IT WORKS! Half the time I can’t even order anything because it does “can’t order at this time” pop up screen and that’s 9/10 of the time I try to use it. I may go 2 weeks or longer before I am able to use it once and then it starts doing the can’t order thing again. I’ve called the customer support 3 times and they would always tell me they would call me back but then I would get no call back and no fixes. I also hate the fact that you can’t tip the waitress. We should be able to put in a waitress name at pickup with a tip amount so they get tipped. I used to work for sonic in highschool and that was what I lived off of because you don’t get paid very well paycheck wise. Your tips are what make your living and it isn’t fair to your employees to keep them from tips when it could be added in. I’m sure there is a smart wiz of a man or woman that could figure out how to include that in the app. I also would like to be able to pay directly from my debit card instead of my money being held hostage on the gift card that I can’t use but on the app. It would be nice to be able to use the electronic gift card at the sonic in person when the app is glitching and won’t let you use it. Otherwise it is really nice to use when in service and if you all could get the glitches completely fixed then I would give you a 5 star but until I can access the app whenever I want to order sonic then it’s going to be a 1!.HCastanedaVersion: 3.4.1

A couple of issues and a suggestions.The issue I am having lately is that when I try to order at a Sonic other than the one I normally order from, the location will change back to the one I normally use. The first time I didn’t notice it had changed until I was 27 miles from the one I normally use and already at the location I had changed to. Another issue is the stall number changing after being typed in. This has happened 3 separate times and I would have to either call or press the red button to have them bring my order to the correct stall. There needs to be an option to directly contact a manager. At my normal location, one of the employees has parked more than once either completely blocking the main entrance or where people have trouble getting around the car. This has happened several times and the last time they even had the ‘open’ light turned off, but someone answered when I had to call and cancel my order because the driveway was blocked by this same car. She hung up before I could ask for a refund or manager and when I tried to call back the call wouldn’t go through. I will no longer use that location..FaeMagickVersion: 4.21.0

Awkward Payment Options and No Prices.They accept Apple Pay and presumably other mobile payment, but you can’t pay with multiple gift cards or combine a gift card with Apple Pay. I don’t want to give out my card numbers. Apple Pay is infinitely more secure. I’ve read of people having their cards used across the country after giving them to Sonic’s app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can’t use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It’s just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn’t show prices in their app menu and cart as you add items..Frustrated, Incorporated.Version: 4.5.4

Manipulative appI like the deals. Honestly I never used to go to sonic but I do more now because of the all day happy hour thing and the random coupons. But I feel like they’re doing tricky things to get me to spend more money and really it’s just annoying me so that I probably won’t use the app anymore. Why on earth do I have to reload a card every time I want to pay? With other apps like the McDonald’s app you can just pay for what you order, but they make you reload your card with a minimum of $10 so that you’ll keep coming back. Nice try but I’m not doing that. Also it’s so annoying that you can’t see how much things cost until you check out, which takes forever to load. Want to know the price difference between a medium and large? Yeah, that’ll take 5 minutes of adding/ deleting things to your cart. I don’t know what kind of marketing strategy this is but it makes me buy less things because I get so frustrated having to do so much work to just change something from a medium to a large. They could take a few hints from the McDonald’s app for sure..Sar345Version: 3.4.11

It’s ok but needs improvementMy husband and I both have this app on our phones. My husband struggles every time because his app never has the featured items listed. We’ve both struggled with the order not being ready when we get there even though we picked the ASAP option. We still have to wait after we check in for it to be made. Not sure they know what ASAP means. Occasionally we arrive to pick up our preordered items and they don’t even HAVE the order but we’ve been charged for them. Also, our local store charges you for add on items you ordered but are out of. This happens a lot. I do like the convenience of being able to hand my kids the phone and they pick out what they want and put it in the “bag.” I like the “thought” of our meal being ordered already and being made while I’m on the way to pick it up…..just not really seeing this feature utilized. I would also like to be able to order from my phone app and my husband go pick it up except if I have my phone at home it says out of range to be able to check into a stall #. This is most inconvenient. This is why my husband got the app on his phone. But like I said, he struggles more with his because it never has the new featured items listed. Needs improvement, but thanks for trying..Je-nae-nae123Version: 4.7.0

Very unreliableThis app used to be the go to place. My kids and I were going to sonic once, twice, if not three times A DAY! The always 1/2 price drinks were a hit! We loved coming and trying new flavor combinations. I was apart of a sonic drink group on facebook!!!!! ( I know how lame that sounds ) We would pass up places like swig, 7brew, and many others to go to our local sonic!! Well……. They changed the always 1/2 price drinks to a reward, so that’s the only reward you can use and it only works some of the time. When it does work the whole app crashes and won’t let you order anything. What was $4 is now $10+. Now I understand the price difference if it’s not 1/2 off it’s just not and that’s cool. My problem is they advertised the app to be this way to order ahead, to get drinks for cheap, to pay with your phone. They have taken stalls out of their restaurants for more order ahead numbers. FOR THE APP TO NOT WORKKKKKKK. It’s frustrating right?? I’m very passionate about this. With all of that being said I love Sonic and will still continue to TRY and use the app….. just please Sonic or whoever made the app …. FIX IT !! Thanks for listening…. from a really really lame 26 year old mom :).Toriebug21Version: 5.66.0

Bad employees at sonicEmployees are extremely rude when you try to ask them if they got your order from the app. They just shut you down as soon as you mention the app and try to get rid of you. They don’t want to take any responsibility or help at all. They won’t even give you a number to call they just tell you to go away. The app charges you even if the order doesn’t go through. The app also sends it to different locations even if you have it set in your phone. Update: After not going to Sonic for a while or using the app I tried it again. I think it works well if your order is under $50. My problems have only come when my order was above that amount. I ordered slushees today through the app and the new bursting bubbles didn’t work for the 1/2 off so I called customer service and they were extremely polite and fixed my problem easily. It would be better if I didn’t have to call customer service every time I use the app, but at least they fix my problems and give me refunds when they mess up. I’m adding 2 stars because the girl who helped me today easily helped me fix my problem and I didn’t have to wait an hour on the phone to get it done..£ov€<3Version: 4.5.4

Sonic. You’re going down hill.You advertise things on commercials and don’t fully give details, since I was a little kid I’ve always seen sonic commercials advertising what they are selling whether it was 25¢ corn dog day or half off price shakes after 7. Nowadays as I’m older what you say on your commercials are not what is actually at the store. You must first go on the app, place an order pay for the order then go to the store to get what you paid for. Why is it that we are so “technologically advanced” that we must use the app to even get discounts anymore. Where did the experience of walking to sonic with your friends on the special discount kind of day and get the same experience as you would on the app. I see no difference between the app and being in person. Fix the way you are running your business before people start to realize that apps aren’t always the way that people want to get food and the app itself shouldn’t be used as a way to get “discounts”. Go back to the way of going in person and getting the same deals!.GkkdkdmVersion: 5.45.21

To customer “ArlinJames”Wow…what an amazing review you wrote on Sept 17. Thank you for reminding us that we have the power to make our world what we want it to be. We can choose to be that customer who is impatient, annoyed, judgmental and unkind, or we can choose to be gracious, kind, understanding, and generous. Either way, we will make an impact on others, which can easily impact the next person(s) they interact with…and with that, a ripple effect has been put into motion. I am nowhere close to being perfect; I can be that rude customer who no one wants to deal with. I can be that person who pushes someone who is barely holding it together past their breaking point. I am grateful to have learned to keep things in perspective…most of the time. I am grateful to have learned how easy it really is to offer grace and kindness…most of the time. And I am grateful for second chances, because there are still so many times that I get it wrong. Thank you, ArlinJames, for writing such a powerful message and for doing so with great humility and kindness..SARMaeMaeVersion: 4.31.0

Such a good app but needs little improvementSonic app is one of my absolute favorite apps to use I actually use it on the daily as I look forward to my daily sonic trips! I find it tedious that there isn’t an option for “extra” when it comes to anything down from condiments to extra adds in drinks such as the nerds candy or real fruit options. I know that before you enter the stall number in the app you can press the button on the drive ins and ask for extra whatever when it comes to your mobile order but it would add a lot more ease to customers if they had that option themselves in the app. Saves us time especially if we are placing it ahead of time for pickup! Once again this app I would 100% recommend to friends and family in fact I have brought many people to the app! I’m talking to them everyone I have introduced to the sonic app agrees an extra or light option would be super convenient I hope you take this review into consideration as the ease of placing an order would increase tremendously! Thank you for doing what you have and making ordering from the sonic app super easy and a delight!.Taiton Kristopher AtkinsonVersion: 4.1.8

Horrible customer serviceI asked if this location has the app available because the app was saying unavailable at this location. Then I pressed the red button to ask and his attitude about the situation was very disrespectful. So I then saw an employee taking food to a stall and I asked the African American female. She explained to me that it should work but sometimes the system does go down but that should not be the case. She said can f I tried another stall it should work or order from the stall. I explained to her that I would not get the same discounts. So I changed stalls and she was correct. This issue needs to be handle. You will loose customers with that type of behavior being displayed at your business I was going to leave and go to another fast food restaurant like McDonald’s. This needs to be fixed and he was a young Caucasian employee taking the orders over the speaker. He needs a lower position. He might be spitting in peoples food I do not know with that kind of attitude and behavior needs to be examined..OfficiallybrownskinnedVersion: 4.3.4

App needs work!I liked the app before you changed it, now there are glitches galore first of all, the location seems to be randomly chosen for you! You can be sitting at the drive in, place an order on the app and as soon as you click pay, it tells you “OOPS YOU WENT TO THE WRONG LOCATION”! It’s smart enough to know where you are, just not smart enough to place the order at that location! And then the fun starts! The employees at the Sonic where you are at, claim there’s nothing they can do about it, they have nothing to do with the app and you will have to call the phone # in the app! Good luck finding that number, it’s there but it will take a lot of digging and clicking to find it! And then after arguing with the representative for the Sonic app for 15 or so minutes, and them trying to convince you to drive across town and pick up your order, they will reluctantly agree to refund your money, in 7-10 days of course! There are other glitches that I won’t get into but the biggest. To me is that you cannot add to your order once it is placed, stupid!.TtandentmanVersion: 5.39.7

So convenient and 1/2 priced drinks always through the app?I love that certain deals are only through the app thus encouraging use of it. You get half priced drinks always when ordering through the app. Meaning it’s happy hour any time. I mean that enough is a steal if a deal. What more could you ask for? In this day and age everyone has at least one or two apps on their phone that aren’t productive and they really don’t need…. I encourage you… even if you are out of storage, replace the non productive with the Sonic app because it won’t disappoint. Lastly, when you pull in to Sonic to pick up all you have to do is check in by putting the stall number (located in the bottom left hand corner of the screen above the red button you have to press to order) into the app and your name immediately pops up on the screen letting you know where Sonic is in regards to your order. (Received, paid, in the kitchen and on the way if I remember correctly or something along those lines).Mrscarlson0320Version: 4.14.3

The most useless app everSeems like a good idea, but here’s a national chain unable or unwilling to create an app that will actually allow you to order food. It constantly signs you out, and when it used to accept payment card info, it’d be lost when you went to pay for your order…but if you force-closed the app, then reopened it, your order was still there, and NOW your payment cards were shown. However, it couldn’t last…when I signed back in today, the app shows none of the cards I had previously saved, and (the icing on the cake) now it won’t save any new card I try to use…and even though I’ve got Apple Pay set up, the app doesn’t show it as an eligible payment option. Save yourself the trouble, and eat somewhere else, a place where they respect their customers enough to provide an app that actually works, and doesn’t waste 20 minutes of your lunch hour fooling around, only to find you can’t complete your order..Dr. Ken DavisVersion: 5.49.26

AMAZING BUT so many technical difficulties all the time.This app is amazing… when it works correctly. This app has made it so much easier to pay ahead AND half price any time of the day to the point I can buy myself multiple a day or I even started buying my friends drinks. BUT there so many glitches. Like some days it will randomly not let me order because of “technical difficulties” that suddenly showed up when it was just working an hour ago. Or it’ll be like “you’re too far” when the sonic around me is literally 5 minutes away and to fix that you have to go back and press “change location” but click the same location you originally had it on. You have to press “change” even if you’re not changing the location bc then the app won’t let you pay. This never used to happen until about 2023 so I am confused. Also the old design was so cute and authentic and I feel like yall should go back to that. Anyways, it would be 5 stars if it wasn’t for the problems. Thanks for the great app!.TxmiiiVersion: 5.45.15

Great with the occasional blunderFor the most part, I like the app but don’t necessarily love it. I don’t see that’s it’s been any faster from start to finish when I arrive at Sonic. I do like the 1/2 drinks without having to pay attention to “Happy Hour”. To be honest, I would rarely go to Sonic for a drink when I can easily go into QT (Quick Trip) and get a drink for $1.09. I have started using Sonic again because of the 1/2 drinks. If this changes, I probably will once again quit going. Twice now, I have pulled up, selected “I’m here”, entered my stall number, recurved my confirmation that my order was being prepared, and 10 min later, I still didn’t have my drink (1 order), and drink & fried cheese for the other. When I alerted them, they said the notification that I was here didn’t come through. This happened at 2 different locations. On a third order,A message came across the screen that said something along the lines of “oops, something went wrong. Please press the red button”. When I did, they said that everything was fine and the order would be right out..Blueboo76Version: 4.1.3

Been having issues lately.Usually I’m pretty happy with the app. But lately I’ve been having difficulty getting it to let me order at the Sonic of my choice. I live at one end of town and my job is at the other end and we have a Sonic at both, so I would try to order at the further away one and it would sometimes refuse to let me saying it’s too far. It’s only a 20 minute drive at most! And I get off work at 10:00 pm a lot of times and it will say can’t take my order for a drink because they close at 11:00 pm? When I’m just two blocks away? What’s up with that? Does it really take them more than an hour to pour a coke? So then I’m stuck paying full price!!! Plus one more thing, a lot of times I would like to pick it up in the drive thru but the app doesn’t give me that option to say that’s where Im at and if the window person is new, then they don’t know what to do. Sure hope these two things could be fixed. Thank you..SpookyfriendVersion: 4.0.3

My review with a tip!I just learned about this app this morning and I was all Gung-Ho about using it because everything that you order off of the app is half off which is “fantastic” in my book especially because prices on everything has gone up ridiculously. Just thought I share this tip with you all just in case you have the same issues I ran into. I had a little bit of issues adding my card to the app. If you’re having the same issues as I did it might be because your email address, you have to use the same email address you use for your bank account. Hope this helps! If not they have a customer service number that you can talk to a real person that you can understand! Crazy Right? Although they did not solve this issue I did. Just a process of elimination, there only the customer service people not the tech people but the guy I talked to was “on it!” to make sure this issue was resolved..RealCythereaVersion: 4.28.0

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SONIC Drive-In - Order Online Negative Reviews

It’s okay.Honestly I order through the sonic app every time because it’s so easy. HOWEVER I go to sonic very often with friends and we all want to order at the same time but we can’t. The app won’t let multiple orders go through which I just don’t get because there are multiple people in the car. So ordering through the app is a hassle that way because we all do it. It makes for such a long wait time. Another thing is that we should be able to put multiple cards on the app or be able to have multiple payment options which would once again make life with friends so much easier. On my last note we should be able to tip on the app. I hardly have cash anymore and I want to tip these hard working people but I can’t. Most of my sonic trips are spontaneous so I don’t plan ahead to have cash. Plus sonic pays these poor people like dirt. They run the kitchen and car hop and make half minimum wage !? Are you joking? And most people don’t tip them. A year ago I didn’t even know I was supposed to tip these people because I didn’t see sonic as a restaurant but now knowing how much they pay people is ridiculous. PAY THEM MORE. And one last thing. I get sonic a lot and there are no perks with that. With how much I spend I would love a rewards system. Not just a “deal” like a you spend this much you get this much in return type of thing. Like a loyalty program to earn points or something. Would love that. The app is okay but once again there are issues that I would love to be addressed..Banana when shamanismVersion: 3.4.20

Really DisappointedI downloaded the app around 2 years ago and for the first year and 5 months it was excellent! The info saved properly, my order suggestions updated each time, it saved my favorite locations and I used it several times a week! Then it updated and kept kicking me out of the app. Every time I wanted to place a quick order I had to go through the whole ordeal of signing back in and waiting for the page to load. Then it would delete my card info so I’d spend more time entering that. It never saved my favorite location and kept trying to send me miles away and would make me re-enter the order all together when I finally had the correct location saved. But I love sonic and so I kept the app until this week. I work 10 hours a day and my lunch break is before 2pm occasionally I like to treat myself and coworkers to a happy hour beverage and would use the app. My card was deleted from the app (not by me!) and now the option to redownload it is not available I have to sign up for Apple Pay and use that. I’m done and may just give up sonic altogether and go to the gas station less frequently for their drinks. The hassle of trying to keep up with the app now is more effort than I’m willing to put in to just have drinks brought to my car and exchange pleasantries with the employees. 10/10 do NOT recommend the app it works until it doesn’t and when it doesn’t it is extremely frustrating and time consuming to deal with..HanannahaVersion: 5.43.17

The worstI pulled up at a sonic and tried to order through the window. They told me they were only taking orders through the app at the stall even though there was no sign. I downloaded the app on my phone and proceeded to choose my location and then and then put in my order. I tried to pay with a gift card but the total was more than the gift card. It didn’t even give me an option to pay the difference with my debit card but made me add the difference to the gift card with my debit card. I placed the order and then realized it had changed to location to a completely different city. The only option on the order screen was to call that restaurant. I called them to cancel the order and they told me I had to call the app. Then I had to find the number on the app and called the people who finally cancelled my order but told me they couldn’t put the difference back on my debit card, even though that’s where the money came from. The lady was very unhelpful and when I asked to speak to a supervisor was told that someone would have to call me back. I told her I had already been inconvenienced enough so no thank you. They didn’t try to make it right for me, wouldn’t let me speak to a supervisor and didn’t even offer to compensate me for the inconvenience. This app has some serious kinks to work out, along with the customer service. I used to love Sonic but will not be eating here anymore. I probably will just give the gift card away to someone else. Highly do not recommend. I would give no stars if I could..Ninjamom333Version: 4.24.1

Not a fan. It can be great but there are issuesI originally downloaded the application years ago. It worked great for the longest time. I never misused the application. But one day I tried to log on and my account was banned for no reason. I reached out to them multiple times over the past two years which patience the honestly did not deserve. The customer service is very poor. They never gave me a reason of why or even an excuse to why they banned me. It is weird and ridiculous. I reached out to them this January of 2023 rising the issue one more time. It didn’t go well. They told me to make a new email and start a new account. So in short in my humble opinion they were being rude and giving me the roundabout and forget you attitude. If I was being a good customer and not doing anything wrong, then why do this and then tell me to just make a new email? I have enough passwords to keep up with. I don’t understand how they can’t “undo” their mess up. I like sonic and all, but honestly this pushed me to feel like I don’t matter, my business doesn’t matter, and I am not worth their time. I know good and well technology is rarely unfixable, it is all a program and it is very much input output and action. Honestly in this day and age, I can’t believe this amount of nonsense is still being made by companies. But thanks for the little time it did work for me and I will not be making a new email, thanks. Treat people like they matter please, especially when they are not in the wrong..EdgmonVersion: 4.32.0

Disappointing.I have used the app several times and it is a hit or miss. Very typical to have the payment options give errors or not allow a payment method to be added...even when it has been used previously. I have also had a fraud issue as the day after I made an app order, my card was used for another sonic app order in another state which caused me to have to get a new debit card and was inconvenient as I had to address all of my autopay account with other companies. On the incidents where I had to restart an order due to issues with the payment options, I lost my rewards because it indicated it was applied to a previous order....although that order was never placed because the app wouldn’t allow the payment option to be added. Finally, it is also hit or miss when you pick up at the restaurant. I have had to sit for 15-20 minutes after arriving and checking in for an order. I reach out to the staff from the stall and they say they are “working on it”. A couple times the food has come out cold in these situations...which means obviously they weren’t working on it, there was clearly on oversight issue. So, when it works, it okay...but I would say that is only about 40% of the time. I really like Sonic and I will continue to go, but they really need to get the app up to speed and the restaurant better at managing app orders. ***I very rarely have issues when I just go to the restaurant and order in person***.Hp1Version: 4.1.3

When the app works, it’s great….…..But when it doesn’t it causes a lot of issues. I have on precise location and etc for the app. However, sometimes when arriving to pick up my order the app won’t recognize that I am at the restaurant. Other times. The app will show that I paid and my card gets charged but when I arrive to the restaurant, the screen takes me back to check out to pay again and I have to use the button on the ordering kiosks to explain the situation. Last night, a common issue happened again. We arrived at the restaurant to pick up our order and the app didn’t have a check-in option. It defaulted back to the main screen as if no order had been placed. I had to explain that the app isn’t allowing me to check in. Also, I wish the app showed when items wasn’t in stock (like the banana milkshake for example). We waited about 30 minutes for our order on Wednesday evening and the employee had to come out to explain they was out of banana and asked me if I wanted to replace it with another shake. I did because the last time I opted not to my refund was never sent back to me for the missing shake. She made it super quick but that 30 minute wait was brutal. The app just seems to have a lot of issues that could use some updates. I was going to do the Christmas gift card deal but I honestly don’t trust the app enough to do it..05262012Version: 4.31.0

WORST. UPDATE. EVER.More unnecessary changes that do not make this app easier to use. Now every size of every drink is listed separately making the drinks menu extremely long so you have to scroll and scroll and scroll to find what you’re looking for. I didn’t count but apparently there are 61 choices. 61!!!!! I don’t think even the Cheesecake Factory’s menu is that long. The issues I previously described (see below) still exist. Prior review: This app was great so recent changes were a solution in search of a problem. You aren’t squashing bugs, you’re creating them. When I open the app I’m greeted by name and my favorite location is already shown (it has never changed). Yet I still have to select my favorite location every time in order to order. I used to be able to order half price drinks from the menu. Now I have to take extra steps to go to deals and I don’t know until I check out if the discount was applied. Often, when I arrive and enter my stall number, I get an error message “something went wrong. Your request couldn’t load. Please try again”. After several tries I give up and press the red button. Today I tried to order 1/2 price drinks but I kept getting a message saying that I hadn’t completed the requirements. I tried at least 5 times. I finally gave up and didn’t order anything. If it’s not one glitch it’s another. I love my Sonic but the app is now very frustrating..Lantana, FLVersion: 8.1.26

This app has a peculiar ability to ignore all user inputThis evening, I was trying to order and whenever I pressed checkout, it would alert me that the location I’ve selected was “far away” and despite it having precise access to my location, it kept giving me that prompt for a location that was 10 miles away, despite the fact that I was already at the desired sonic, I’ve never been to the far sonic in my life, and there were 4 sonics between them! And when I selected my desired sonic, it would load for 30-45 seconds and then give me the same prompt again when I wanted to checkout! It did that even after I tried to restart the app. It wasn’t an issue with my device, since it was the only app I had open, and I had an excellent 4 bars of service! I had to order without the app. This isn’t the only time the app has failed us. Once it said the order failed when I tried to log in to the stall, and so I placed an order again to use a discount and as it turns out, the order had went through! So I ended up having to pay for 2 orders! But even that’s not all the trouble I’ve had! Recently they rebranded the app, which changed the layout of everything, and made just getting the most basic order trivial. I truly despise this decrepit app, who not only wasted my time and money, but also feels like it’s been draining the sanity out of me trying to order the most simple items!.MyleeneBorenVersion: 5.52.7

The new update only causes problemsThe recent update that changed the apps layout has only made everything more aesthetically pleasing. Ever since this change there have been multiple issues every time I use the app which is semi frequent. Every time I load the app, I have to re-sign in which is inconvenient, it never did that before. Then occasionally it will say I’m too far away from the sonic that I’m sitting in the stall for(my location settings are fine). Another issue I’ve been having is when trying to check in for an order it tells me that there’s already an order in progress preventing me from checking into the stall from my app when there’s no other order from my device and I must check in with the red button and tell them I have a mobile order. Lastly and the most common, running into a “we’re having technical difficulties please try again later” message that pops up when trying to check out. This happens more often than not and I’ve tried closing out the app and restarting it and nothing helps and I always end up having to order at the stall which eliminates any deals I have within the app as well as any half priced items you can only get within the app. It’s more of a hassle to use the app now than it would be to pay full price for everything. What’s the point of even trying to use the app if it repeatedly fails?.BandfreakdontgafVersion: 5.45.23

Fraud Algorithm is Bad and y’all are like the Doobie Brothers!!!If you reload too frequently the fraud algorithm that was created for the app will deactivate your account. I reloaded two days in a row just $10 one day and $5 another day. I’m sorry I refuse to create another email just to use the app when the problem wasn’t mine. A message pops up and says, your account has been deactivated if you believe this was done in error please contact Sonic Support. After receiving this message I did contact support only to be told I needed to use a different email address and a new payment method. So this means I’d need to go to my credit union and ask for a new debit card then create a new email address. This is a known issue and has been for a while. What I fail to under stand is why I have to do all these extra things now. So how often is too often to reload, once a week? Once every other week? As of now I don’t see myself using this app ever again and have told friends and family that what I previously said about the app is wrong and don’t use it. If sonic doesn’t want my money, I’d much rather go spend $2 for a Soda at Chick-fil-A. Update: Never received my refund of about $10!!! App says under FAQ if account is deactivated then any money remaining will be refunded. Y’all are like the Doobie Brothers cause you took them money and ran. May not seem like a lot to some corporate big wigs but as a single mom whose also a teacher that’s about 3/8 of a tank of gas or two gallons of milk and two loaves of bread. Bunch of thieves..Alize86Version: 3.4.2

Constant Logging InThe app itself is fine once you’re in it. It doesn’t show prices in the basket, which is annoying, but not a problem. HOWEVER, *every single time* I open the app, I have been “logged out of my account for my protection”, and have to click through the OK button on every single current promo, and click the OK button on the log out notice popup itself three times, before it will even let me log in again. If they want a login screen every time you open the app, fine, do that, but the “you’ve been logged out” and making me spam buttons for five minutes has literally driven me to close the app and order from elsewhere on more than one occasion. It’s Face ID compatible, why not just put one default Face ID login screen on open, WITHOUT making me click ok on a bunch of notices for things I never asked for anyway? “For my privacy” it’s MY APP on MY PHONE, if I wanted to be logged out every time I’d use an incognito browser. It’s a fast food app, not my bank, the security measures are far more annoying than anything else. Taco Bells app logs you out every time, but it gives you a login screen when you open the app, not tell you that they’ve logged you out. McDonald’s app keeps you logged in regardless. Sonic, please take some UI advice from better apps..Delta SkyeVersion: 4.20.2

Maintenance ModeMy app has not been working for 3 days now. It comes up Maintenance Mode and it’s totally useless. I thought maybe it was just my phone but I know two others with this same problem. I think since it’s a problem with the app, the store ought to honor 1/2 price drinks upon request of app users but they are refusing. (They’ve done it several times in the past so I’m not sure what the problem is with doing it now...). This app seems to be down quite often. I really like this app when it works but this is getting quite frustrating. I have have sent emails but never get a direct answer. Update: I am done with this app and this restaurant. It seems the app is down more and more. I ordered a Route 44 the other day and the app would not let me check in. I pushed the red button and the car hop told me there was a problem- it was not showing where I had ordered anything on their end. I showed her the app and where it had already been subtracted from my bank account. She said there was nothing they could do and told me if I wanted a tea it would be $3. I told her it was already paid for. She said not on her end. She said the $1.57 would be put back on my card. Guess what? It’s not in a posting state any more and I paid for a drink I never got. This has happened too many times. Sonic is not customer friendly. I’ve deleted the app and will never go back. It was only $1.57 and this may seem trivial but it has added up over the years. I have lodged complaints with sonic and their ‘fix’ is to give a coupon for a free drink but it’s only free with a purchase!!! So I have to spend more money to get what was mine to begin with!.Va1961Version: 4.24.1

Can’t even access my acct/ unhelpful customer supportEDIT: Don’t get your hopes up for continued use! After speaking with Sonic customer support, it is clear they are contracting with a company and have zero control over the app. They don’t tell Sonic why accounts are deactivated, which is what has happened to mine. The deactivated accounts cannot be re-activated and I refuse to create another email account just for this ridiculous app. There is 1 star because at least one star is required. I’ve been using the app for most of the summer. There have been issues, but they were easily fixed. A few days ago I attempted to add money to my gift card to make a purchase (which is a whole different issue). It kicked me out of the app right as I confirmed the reload. I opened the app again and was asked to login. My email and password were not accepted. I attempted to reset my password several times, but I never received the email to do this. I even tried to login from a PC. When I emailed customer service, I included an outline of the steps I took. What did they do? They told me to do all those same steps as if they hadn’t read my email. Talk about not listening to your customers. What a waste of time. Many of the reviews on here are good- just wait and see. I will call them, but after reading some of the other reviews, I don’t expect to receive good or competent customer service..FefebelleVersion: 3.3.6

Keeps getting worseANOTHER UPDATE: Somehow this app keeps getting worse. Still having to randomly sign in for no reason and then this time all my payment information was gone. To top it off before I could checkout, an ad popped up and the only way to close it was to click through the ad for merchandise I’d never buy. I don’t understand how Sonic can keep getting universally bad reviews for this app and not go back to the original one. Boggles the mind. UPDATE: Now the payment methods are greyed out and don’t work. I’ve logged out and in, reinstalled it and everything else I can think to do. It keeps getting worse after having been very reliable and easy. —- I never write app reviews but this one merits it. What used to be one of the easiest to use apps in the world has become a shell of its former self. It no longer automatically recognizes the store I am at and I have ordered at the wrong place a couple of times. The layout is a big step back in user experience. It keeps logging me out and when I do happen to get to the point where I can place an order, something inevitably goes wrong. I go to Sonic about five times a week for drinks and used to love using the app. I’m getting to the point it’s such a hassle to use the app that it’s not worth going to Sonic. Too bad because the app used to be flawless.CantLiveWithoutMSecureVersion: 5.47.4

The app is okThe app is ok for placing orders especially if you are like me and don’t want to wait, however, if some of your items are not available, then good luck with getting a refund for what you don’t get. I ordered a milkshake with a few other items, the milkshake machine was down, so they offered to give me something else or give me a refund. I took the refund, which I was expecting to be put back on my card. After a week and there was no refund, I reached out to the support team thru the app only to be told there was no record of the refund. They advised me to wait a few more days and if no refund reach out to the store manager. So today I went to the store and the manager advised me that unless the entire order was refunded, they would have given me cash, they have no way of Refunding a partial order if you order thru the app, the can only refund cash at the store. I never got the cash and a refund was never put back on my card. The store manager did give me the milkshake, 23 days after the order was placed. So that issue was resolved. A note to other users, if you don’t get your full order, because the milkshake machine is down, or they run out of something, you will get a cash refund unless they cancel the entire order, don’t expect the refund to be put back on your card, cause it’s not...FollowMyDream2016Version: 4.1.7

Very FrustratedI normally would say that I love the convenience behind the app since I tend to take awhile to figure out what I want to eat, but lately that doesn’t even matter. Over a month ago I started having an issue with app where it wouldn’t let me go to the checkout screen after selecting my order. The message, “Somethings Not Right. There was an error trying to create your order. Please try again.”, appears when I try to check out. And when I click ‘ok’ it sends me on a loop where I can’t get out unless I act quick and hit a back arrow. I’ve reached out to support with details, and was replied to with an email asking for more information. I gave them all the info I could along with a screenshot of the error message. It’s been a couple weeks now since I replied, and still haven’t received any word on how to fix this. I then sent them a new support message stating this situation and the fact that I am not being helped, but I’m sure that since I sent that out days ago, I shouldn’t expect any help at all. I don’t like giving negative feedback about something that usual works fine for me but this is ridiculous to have not only the problems I’m having, but to have all these other problems that other users clearly have. Does anyone in that company want to make this better? Guess not..Boo636fjmVersion: 4.10.0

The new format and legends things is a is awful.I don’t often leave reviews. I used to love the sonic app. Right now I’m seriously thinking of deleting it and ceasing to be a customer. Nothing against the local store. This is 100% about the app and the stupidity behind the whole thing. Now they have gamified the app and you have to be a “legend” to get half price drinks. It will apparently pop up and tell you to choose what tier. It does NOT make it clear that I was choosing for an entire year!!! WHY would anyone be expecting that question??? I don’t even remember the choice popping up. If so I thought it was just a coupon for a free snack, not a choice for a whole year. It needs a warning saying “if you choose this you can kiss half price drinks goodbye for the whole year.” And then their customer service will get snippy with you about it. The new design is just a dumb idea on your part sonic and I hope it fails and you remove the whole new design and put the app back to how it used to be a year or so ago before your redesigns stopped being user friendly. Or maybe model someplace like Wendy's in how they do their apps. Clearly they have a better designer. I'm glad your person was able to fix my choice I made in error, not knowing I was making it, but to tell me that it's what I chose and that it can only be fixed this one time so better get it right the next time...that is a policy that is going to be the downfall of your business. The customer is always right. Remember that. At this point I’m a very disgruntled sonic customer and the app better improve. Casey's is closer and by golly if I have to make my husband walk inside to get a (cheaper than happy hour) fountain drink instead of going to sonic then I will..Kim - WAHM PodcastVersion: 8.3.11

No more Happy Hour 1/2 Price DrinksI got this app a couple of years ago for the Happy Hour 1/2 price drinks. It used to work just fine. Drinks always were 1/2 price for Happy Hour. Now it’s a reward? You can only choose one reward per order. So either you get a reward on food or 1/2 price on a drink. If you look at the details on the reward for 1/2 price drink it says anytime you order online or in the app but if you choose a food reward it charges full price for the drink. And the app used to work all the time. The way it was intended to work. Easy to navigate and it made the whole experience so much better. Now it only works sometimes. It’s so frustrating when the app only works sometimes. Especially when you can’t tell if it’s going to work or not until you’ve made all your selections and drove to the location only to get the message that something went wrong when you try to checkout. Or get the message to try again then the same thing happens. After you’ve wasted all the time doing and redoing and redoing and redoing an order only to figure out that it isn’t going to work right plus no more Happy Hour - it isn’t worth coming to Sonic anymore. I can get a meal deal with a drink at a few other places for about the same price as a drink plus tip at Sonic..So Long SonicVersion: 5.64.5

Horrible serviceI placed my order on the app and checked-in at 10:03 pm. App showed my order should be ready at 10:09 and stall screen showed I was checked-in. At 10:12, I realized the stall screen no longer showed me checked-in and my order was processed on the app so I pressed th call button. The girl accidentally hung up on me but was delivering another order and came to see what I needed. I asked her about my order and that it was supposed to be ready and nothing in the screen, she said oh that’s means it’s coming…. At 10:21, I presses the call button again and asked them to cancel my order because I was annoyed that I had been waiting for nearly 20 minutes while other cars had come and gone since I got there. The woman tells me they’re just waiting on my tots. I said no cancel it, she can’t cancel it and says I have to cancel it. I said I don’t see where to cancel order, she comes outside and looks at my phone and can’t find it, I said it looks like the order was already processed as served. She says well your drink is ready (a coke -__-) we’re just waiting on your chili cheese tots. This is the SECOND time I’ve used the app to place an order and WAITED and NEVER got my food. It does not take 20 minutes to make some tots. I won’t be back. I will call corporate for a FULL refund..PokihgtddsrgvVersion: 5.47.4

DO NOT GET THIS APP!!!!!I ordered lunch via the app. I arrived for pickup and the car hop read off the receipt all ordered items thus indicating a complete order. However, when I get home we are missing 5 items. Got back in car to retrieve the missing food items only to he told 4 of the items they have been out of for quite some time. If you were out of the item why didn’t you say so when I picked up the order? You filled the bags. Did you not notice the items were not in your store to put in my bag? Asked for a refund only to be told they can’t do that. I have to call their customer service #. I did only to be told no you have to get your money from the store. Called the store and again was told no you have to call the customer service #. Called again and was told same thing. Go to store. Asked to speak to a supervisor only to be told they were all in a meeting call back later. Called back 2x more only to be now they were all busy. Called again the next day in the am (a Saturday) only to be told all the supervisors were again in an all day meeting and to call back after 4:30pm. No one has returned emails or phone calls to discuss refunding me my money for items purchased and not received. Absolutely the worst in customer service recovery. I will never ever do business with Sonic again..Tss1941Version: 4.0.3

No explanation for deactivated account, NO RESOLUTION!I went to log in to the app today and was told my account had been deactivated. I then called the customer support number in the app and they could give me no explanation as to why I could not access my account, no information as to what amount of money was left on my virtual gift card when my account was deactivated, and also no information as to when I would be refunded the remaining amount of money that was on my card when my account got deactivated. What kind of customer support are you supposed to be when you have no remedy for this apparently wide-spread issue except to create a new account and hope for you money back?! What’s even the point of the app at all if something this simple can’t be easily fixed by calling the customer service number you provide to us?! Needless to say, I have already deleted the app. It’s extremely frustrating as I loved the deals and ability to order ahead, but my account getting deactivated for no reason at all and customer service having no way to get it back up is beyond annoying. The app was basically the only reason I was going to Sonic restaurants so often lately, and now I won’t go nearly as much. I suggest Sonic fix this issue quick, or I’m sure more customers will be just as frustrated as I am right now..Thundercats.are.goooVersion: 3.3.7

Error , issue , problem, etc.Words you’ll see a whole lot if you plan on using his app to order Sonic and utilize Happy Hour discount. It doesn’t want to make my card , it says error when I go to pay. Switch to another card , now they’re having “ technical issues “ I’m starting to actually think they do it on purpose so that people just pay full price since they’re already there or on the way . Because the app never ever works when I try to access any kind of reward/discount/offer . Another cool thing , I went there to use an offer on the mobile app for half off on an item , when I went to checkout , it says there’s an issue and they couldn’t place the order . So I close it out and restart , but my reward is now gone . Sonic themselves tell me they can’t do the order , and then take away the reward like I used it. Why offer these things if you don’t want people to use them . I drove 20 mins for Sonic to leave frustrated and hungry . Probably the last time for me. Especially since the time I came before that , a friend and I where left out at a booth waiting for our food for close to an hour - they seem to completely neglect anybody not in the drive thru . We could’ve went thru the drive thru 5 times waiting for our order.CFINK302Version: 5.42.17

Employees blamed me for their mistakeI went to my local sonic and used my app. It did not let me say I was at the stall so I drove up to one of the speakers and let them know I was there. My entire work break goes by and there is a woman beside me who orders 30+ drinks and gets all of them before I get my slush and two ice creams. I get the attention of an employee and told them I have been waiting 30 minutes for my items. They walked off and I finally got my items. They were melted and the employee said “we brought it out to stall 15 and you weren’t there” I told the employee I was not at stall 15 and informed two different employees, one over the speaker and one walking back and forth, that I was at a different stall. The employee proceeded to say “well you weren’t at stall 15” and walked off. No offer to remake the items or a refund. I contacted the manager to inform them of the situation and they never contacted me back. Horrible service on their part. I have not returned to sonic since and I do not think I ever will. Sonic has gone downhill over the years. They have hit rock bottom in terms of food quality and they have gone even further down in customer service. Relevant information: I work in the fast food industry and I understand the struggle but their behavior is unacceptable..FusgsnfkgenVersion: 5.58.6

Rewards and AppI’ve been using app for years now and it’s seldom that I get rewards. I’m a minimum of 2-4x week customer and have submitted questions asking about the rewards program with no response. Last week I updated the app and have tried three days now to get the ‘Craving Something Discounted’ $1.99 Footlong Chili Cheese Coney but it doesn’t work . Pretty discouraging to think you’re getting semi rewarded for being a loyal customer to only be let down. Then being charged one price for a burger and extra if you add cheese only to find that the “Plain” Sonic Cheeseburger is the same price as the Sonic Cheeseburger $5.29 but you get all the condiments on it vs plain. Yet I can get a Quarter Pound Double Cheeseburger (with jr patties) for $3.49 or Super Sonic Double Cheeseburger (regular patty) is $7.19. I guess produce has really skyrocketed for there to be a $4 price difference. I just feel like maybe someone should be taking a closer look at price/cost of menu items and reevaluate vs having it appear misleading. Most times people don’t really look at the price differences on overall menu items ; myself included. However, after the last several days of irritation I began reviewing to really see these things I mentioned ..DaMomma74Version: 5.35.3

Made me buy a giftcard to pay...then declined that giftcardTL;DR This app just sold me a giftcard that was declined. Thats the only option it offers to pay and it doesn’t even work. I was attempting to pay after waiting in line for an hour just to get a drink on a particularly hot day. I had recently come to the same sonic and payed 2.26 for a large slush. I had 3$ cash but this time it came up to be 3.74. No big deal. I had recently had my wallet with my bank card stolen which hadn’t posed an issue since 95% of places take apple pay so I didn’t think twice about not having it until I got to a stall and realized they only accept cash and debit OR you could use their app. I attempted to pay through the app. I had to buy a giftcard and pay with that. After buying a giftcard. The giftcard was declined. I reset the app, thinking it must take a second to hit the system. Declined again. Reset my phone. Declined again. At this point the server showed up with a small size of the drink I ordered a large of because he saw my payment wasn’t going through. I explained my situation and he let me go without paying because he could see I was doing everything right...very embarrassing and not beneficial to anyone but Sonic who sold me a 5$ giftcard I’ll apparently never be able to use. Next time. Ill just make sure to have cash..CosefVersion: 4.0.3

It’s all good until it isn’t!I loved the idea of ordering on the app and being able to pull in, pay, and have your order brought out. A little over a month ago there was a glitch with the app. I ordered before I arrived and during the order I had to reload because my balance was low. As I pulled into Sonic to select witch bay I was in it reloaded again! My total was $4.10, the first reload was $10 but they only took $4.01 off; then it reloaded for another $10 taking the remaining .09 of the total. So me know technology, I thought, it would either add the extra $10 to the sonic app or it wouldn’t post from my debit card. After 5 days the second reload for $10 posted but the balance did not reflect that in the sonic app. I sent a message through the app support team. They instructed me to contact the location for my refund. The located advised they had no knowledge of this type of technology and to call home office. I have called, emailed, called, emailed, called, called, called, called and called! Only for them to email me that my issue can not be resolved. I only wanted them to add the freakin $10 to the app since I’m doing business with them anyway and I understand how technology can fail Us. I have receipts, bank statements and screenshots of transactions to support my complaint!! This is not acceptable!.MomNicoleVersion: 3.4.1

Please FIX it!The newest revision of the app has some needed functionality: Displaying the pricing during selections is good Seems easier to use Aesthetics HOWEVER…. The GPS location is BUGGY! Sometimes you can’t even order from the app when you’re sitting in the stall because the app thinks you’re too far away… isn’t the point of the app to order ahead? Sometimes multiple force closes will help, sometimes it won’t. It it very irritating when you get to finally get to the checkout screen after getting through the location problems and the pay options are greyed out and unavailable. Force close and restart usually helps, but it’s a time waster. For heavy users like me, who stop at sonic multiple time per day, it is very off putting to order ahead then be notified that “HEY, you have been here more than once today, so while you’re sitting in the stall trying to get the app to work, push the button like we’ve done for the last FOUR DECADES to let us know that you TRIED to order ahead, but our APP is buggy and does not work properly!” AGAIN...What is this app for? App development needs some serious quality control and testing. Preferably BEFORE it is released..Donates FrequentlyVersion: 5.44.11

App deceptiveThe app continues to be deceptive as I stated in my last review. My last review apparently removed. They extended an offer to me and I drove 15 mins to take advantage of it. Arrived at sonic and it won’t let me submit the order in the app. Asked employee for help redeeming the offer and they refused to help. Said that the app stops working after a certain time, they’re not sure when. Anyway ultimately just drove back home. Customer service reached out offering to compensate me by sending the offers that expired due to the snafu, as well as my time. They acted very genuine and I was surprised to receive such a response. However, I’ve replied to their message asking for my account email address four times. Over a period of two months. Never a reply back. Don’t expect any good customer service for problems encountered. They’ve taken the “fit our mold and if not then oh well” attitude. Very anti-customer. Will update if anything changes, but even if it does, months isn’t an acceptable timeframe for rectification. Better late than never however. Will be a statement that tells me whether that was another snafu, or if they just regularly ignore customers… good luck and make sure you read all of the terms and conditions, etc..Josh_KYVersion: 4.31.0

One star for half price drinksDon’t typically make reviews but this app as really gone south. And irritated me the last few months. I’m not sure who the genius software engineer was that said “you know the old app is to easy, to simple. I could make it more complex and worse to use.” 👏 but congratulations cause you exceeded at that goal. The old app didn’t have any problems maybe a few here and there. But with the app to change everything it is nothing but an absolute headache. Old app looked at location auto changed location for you. New app nope gotta go in and change it yourself. It’ll tell you are far away but it does this even with the one you are at that say 0 miles away so just a cya feature there. Old app placed order hit pay went to take payment. New app you go to cart then ya go to checkout then a loading screen to calculate then asked for tip and payment then another load screen to take payment then finally your stall. Old one hit I’m here ask what stall hit good to go. New one tell you’re here have to hit the button to tell what stall you’re in about 4 times before it pops up. Just overall headache. But least haven’t taken away 1/2 prices drinks yet, only reason I’m still using it honestly..G-man412Version: 5.43.17

App never works; employees are great thoTbh this app has NEVER worked for me. It’s unfortunate bc there are always good deals being offered (e.g. BOGO free entrees and/or half off drinks) for if you order thru the app, but whenever I have tried to order via this method, there’s always an error message that pops up saying they couldn’t process the order and to please try again. While the service is great and food tastes awesome, part of the reason why I keep coming back is out of hope to be able to redeem a deal that has been offered. While friends have no problem redeeming their offers, I constantly have issues with being able to do anything with the app at all. It’s frustrating bc it seems like I’m missing out on what could be a few savings here and there when we need a quick bite to eat. I’ve tried different methods of payment (3 to be exact) & the app and phone software are all up to date. So I’m not sure what else I can do to make this work. Today is probably the fifth or so time I’ve come by Sonic specifically with the intention of using the app, but to no avail. Gravely disappointed. Please don’t send offers to your customers if it’s difficult, if not impossible, to redeem such offers. It’s ridiculous..KarxenaVersion: 4.32.0

Horrible Customer ServiceI am appalled at the customer service from sonic. I’ve been trying to rectify an issue I’ve been having for now going on three days. I have a gift card that is added into my app yet I am unable to use. I added money to the gift card also as originally I was told the issue was that my order was more than the total of the gift card. Even after doing that I still kept getting an error message when trying to pay. I then had to pay out of pocket for my order - so a $10 gift card has now cost me $25, and I still have not been able to access use to the gift card. When I called in each department passed the buck to the next department, only to finally be told that since I’ve tried logging in and out, updating the app, trying to process on the website, etc there is nothing else they can do they will have to escalate the issue to another team. When I mentioned how ridiculous this was that I still am unable to use this gift card and asked why they couldn’t do something like cancel it and reissue me a new one, I go no answer other than “we’ll pass this along”. I’m really disappointed in Sonic’s lack of care to rectify this issue..Mariah.deeVersion: 5.46.7

Limited Options for order customizationsOverall I like the app for its ability to order ahead and the 1/2 price drink and slush offer is really great. However, the app is very limited when it comes to order customizations for even simple things. Like, why can’t I order a cream slush through the app? There’s no drink option for cream slush, and there’s no option to add ice cream to a regular slush. I order cream slush frequently but since I can’t order through the app, I can’t order ahead when I want a cream slush. Lol For someone who can’t eat bread, it’s weird that I can remove the bread from some burgers, but for others the option is locked and I can’t remove the bun. The option to remove the bun from the hot dog is also locked. These things should be unlocked for the customer to customize their order, especially if it’s something they can easily do when requested at the window. I also think it would be helpful to add an “order comments” section for special order requests that the app isn’t built to accommodate, like if a food item should be excluded from the order but the option is oddly locked for some reason. 🤔.MalenaemelyeVersion: 4.1.3

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