Firehouse Subs Customer Service

Firehouse Subs Positive Reviews

Customer serviceUsually everyone here is friendly, however this particular day the manager is very snappy when I had to tell them that the app did not modify my sandwich online and I was letting them know before they made it then we ordered at 12:11 online and headed there and still waiting at 12:32 for our food , watching people come in door get their food few minutes after ordering at counter. No greeting or anything. Very unfriendly today. Also they didn’t put bbq sauce on sandwich and they told the new girl and she literally didn’t seem to care. Food is always good, but service needs to be worked on..Im1of2Version: 6.18.1

Great App Great Food with One Request pleaseEverything about this app makes it easy to order for pickup or delivery including the menu with pictures and descriptions. The only thing that is lacking is being able to add a gift card in to pay for my order. I love to use gift cards to pay for my meals. After purchasing a FireHouse Subs give card found out that if I want to use it, I’ll need to go in person to place my order. That’s not convenient!!!!! There’s usually quite a wait for whatever I order and being able to place an online order then go and pick it up is absolutely the Best way for me and my family to order but I can’t use a Firehouse Subs gift card to pay for it. Next time I’m standing in front of the gift card stand at my shopping store that gives 4X points I’ll have to choose another restaurant to spend my money with because I’m not going to waste time waiting when I never eat there at the restaurant.LisasfltVersion: 9.0.0

Love the subs.I’m not too happy that a lot of the time I don’t get my points recorded because either the person taking my order is new or they distract me from giving them my phone number & I don’t get credit & then they say they can’t give me credit! I totally agree with person’s earlier review about cashier should ask about this. This should be required in their training or is it just you don’t want people to get credit??? I have lost at least 5 credits because of this. This is not acceptable when you highly advertise this!!! The last time I ask them at the end of my order she said they no longer accepted where you go go on line & fix it. As I told her I haven’t been able to get to where you are suppose to be able to get credit anyway. I also can’t find where I have any free sandwich. This needs to be fixed so everybody has excess not only people who are text savvy. I have never had problems with any other app but yours. Thank you!.Ecpd188Version: 8.0.1

Good with StupidThe app in and of itself is user friendly. The overall experience of picking what I want on the sandwich is very straightforward. And it's easy to reorder previous purchases. Here's the stupid. I don't allow a lot of apps to send me notifications. So if I allow one, it's one from which I want information. Getting The notifications on THIS app is like going from Greenville, SC to Asheville, NC by way of Los Angeles, Ca. If I touch a notification in my feed, it opens the app.... which sends me to a website..... which prompts the Apple app store to open...... to the Firehouse Subs app store page..... which tells me to open the app. WAS THIS DESIGNED BY RUBE GOLDBERG!?!?! Talk About Taking The Long Way Around! That opened 3 apps...count it....1) Firehouse Subs, 2)Web browser, 3)App Store,....3 apps just to do 1 thing and I STILL have yet to see the notification. That's as stupid as asking for pickles on your sandwich and getting a long pickle spear on the side instead of sliced pickles ON the sandwich! Are you SERIOUS....!?!.RPJ KingdomVersion: 8.4.0

Firehouse Sub in NovatoFirst thing the ordering process in the app is so easy and if you’re like me I customize my orders all the time very easy to do in the app. When you pick up your sandwich your greeted by a very friendly and professional staff member that welcomes you to Firehouse Subs. Every sandwich they make is Fresh so you may be waiting for a few minutes which is fine with me as I prefer a fresh sandwich then one ready and stale. I’ve now made Firehouse Subs my sandwich and goodies, my go to in Novato for now on. Good to see a business that puts the customer first. Well done..😃 Signed Customer for life !!!!.Gregory FriVersion: 8.2.0

App and Stores not in syncBe aware that it is possible to order items on the app that are not actually available for purchase. I ordered one of the limited-time sandwiches on the app, but when I went to pick it up, I was told that the item was no longer available, and that I would have to order something else. There was no indication when I placed the order of any problem, and I was not contacted by the store when they received the order from the app. Then, when I asked for my money back since they couldn’t give me what I had ordered and paid for, I was told that the store couldn’t refund an order placed in the app. Firehouse needs to get their act together..BubbacephusVersion: 6.18.1

Firehouse app!I love the upgrade of the app i was told to write a review though and the text isn’t showing up on the screen as I’m typing . I’m typing blind .besides the point (please excuse any typos) the app works wonderfully compared to the last one I tried to use . the only complaint (besides not being able to see what I’m currently typing) is that there are no prices on the add on options when customizing my sandwich . I would like to see how much an extra add on would be . great overall otherwise !.DeviefishVersion: 6.15.1

No offersIn the world of mobile apps at restaurants I was disappointed to see firehouse subs little to no promotional offers running on the app. This also makes the point system in the app feel like it carries little to no weight. Mobile apps offer a speedy and convenient option for customers to order at the restaurant, but this app does not reward the dedicated consumer as much as the McDonald’s App or Wendy’s app. For that I give this app 3 stars. Functionality of the app is there, I can’t help but feel the app is a little slow when placing an order, doesn’t matter if you have full bars of 5GLTE or not, when you place the order it takes ~8-15seconds.AshoutydadVersion: 9.7.0

They made me love subs againI used to yearn for the sub sandwich of my youth with the wonderful bread and the plentiful fillings. Nothing compares until my Team Mobile app sent me to Firehouse for a Hook and Ladder. Now I have the app and getting deals that are hard to pass up. This particular Firehouse is especially friendly and patient, you can tell it’s locally owned and that’s a bonus. These sandwiches are the bomb, everything fresh and heaps of it. I’m branching out to meatball, pastrami and corned beef but my first love will always be the saucy Hook and Ladder. Thanks guys!.EggrollcreativeVersion: 11.2.0

Love the app, love the food, hate the new rewards…I had been saving up for a long time to get a catering platter… I have 46,000 points. I went there weekly, taking advantage of double points and everything just to redeem the highest reward tier. I’m currently at 46,000 points and was so close before they changed the rewards. Kind of killed my excitement and enjoyment. Still love the food but darn… Sure, I could’ve made more of an effort but I was already spending so much and the company decided to hurt me….Lee McElhattenVersion: 8.1.0

Promised a large sub combo by female managerI’ve contacted customer service twice because whomever is shift now is wakadoodle. I was disappointed dissatisfied with my order about a month ago. Contacted Customer Support and they referred it to the manager. I got a call out of the blue and she was very cordial seemed very concerned. She offered me a Large Sub Combo as a goodwill gesture to make up for my previous purchase. Now everyone is acting brand new because I am trying to redeem said offer. I have had dealings with the one young lady on shift and I need some paperwork for this!! I refuse to subject myself to her scrutiny! L. OCain.Cainy GalVersion: 9.0.0

Location changesOrdering in the App is pretty simple. However, the change of location method needs to be simplified. I ordered from the wrong location last time even though I had clicked on the correct link. The heart was highlighted for the correct location so I didn’t click on the location. I would have done the same thing this time had I not messed up before. If the heart of the desired location is highlighted, you shouldn’t need to click the location to add the order to the new location..CL123454321Version: 8.3.1

Not good…This app has many problems that should be MVP confirmed working 100% of the time. 1. You can click 15 times the pay button and get no user feedback. Is it working? Do I have a bad connection? Took me about 20 or so clicks before Apple Pay loaded. 2. Once order is placed, I click on the Directions button again, to no user feedback. Is there an error? Did it register my press? Who knows… The best part of my first experience, the sign up login worked great. Just needed email phone and name. Very simple to just get the app and order food. Apart from my previous two issues..StizoutVersion: 11.2.0

Awesome! One suggestion:Hey! I work at a different restaurant chain so I understand how it can be hard to understand “special instructions” that are written out by the customers. But for example: my mom likes having pickles on her sandwich, not on the side. And whilst recently I found I can select “chopped pickles” I’d rather be able just to type “pickles on the sandwich please!!”. Other than that, the app does what it is set out to do very well. Easy to navigate and intuitive interface!.Baylor I.Version: 9.2.1

Firehouse is my fav.How easy it is to order and personalize my food on the app! I also love how easy it is to order at the counter nice the employees are every single time I walk in! As well as being very satisfied with the amount of time it takes to make my order from ordering online or ordering at the counter! and I think it’s amazing that they donate to our fireman! and every single thing that I have eaten there so far, I think it’s amazing the amount of meat they put on sandwiches !.DeunovVersion: 8.0.1

Great employees!Hi, always use this location for my subs. Whether I eat alone while out working or bring my wife with me, we always enjoy the cleanliness and pleasant atmosphere at this. Our local Firehouse Subs location. Can’t say enough about the pleasant staff and if I call in advance to order a sub. They are always pleasant on the phone and the sub is ready when I get there. Kudos to the management team at this location. I’ve been coming here for many years now.👍.Doni KeeneVersion: 8.4.0

Good app …. butThe app is good. It is intuitive and easy to use. I really like their subs and my family knows it so I had received gift cards from my family for my birthday or other occasions. I am very annoyed that they sell gift cards, but you cannot use them in the app. I have asked family members not to give me Firehouse Sub gift cards for that reason. Sorry Firehouse Sub but you are loosing business because my gift cards are for other places now because they allow the use of gift cards in their apps..RunningMagicVersion: 9.7.0

Awesome Food and ServiceHi Firehouse Employees. These guys are always friendly and the food is always a hit. As a restaurant owner for 30 years plus in the pizza+ business. Hard to complete with so much competition now in Subs. What are the things I especially noticed was your wheat bread? It has an awesome taste to a little hint of sweetness. My dad will be trying the new Cuban tonight for the first time. I’ll let you know how much she loves it. moving to Georgia soon hope to see you there..Unc tarheelsVersion: 9.2.1

App ordering is fast and easy.We love the Firehouse app. We use it a lot to order for pickup after church. It is fast and easy to use and the food is always ready at the time I select. The app remembers your orders so all you have to do is click “reorder” and select a pickup time. Very fast and easy. Plus, I can order a sandwich for my son who is away at college and it will be ready for him when he gets there. Awesome..ThompdawgVersion: 11.2.0

New App can be a little betterNeed a note section so I can put cut in halves. Little kids share a large sub. Need them separated for lunch. Nice they added cold meat and toasted bread option. Kids eat for lunch so don’t needed toasted or heated. Thanks for option but missing one more. Should make ordering at any order for future pick up. Went to look at menu late at night and couldn’t access it because all locations were closed. Other than that it’s been pretty easy.Dream4445Version: 6.15.1

Best subsI genuinely love your hook and ladder sub, I’ve now started trying all your signature subs and have yet to find a bad one. Only have the engineer and turkey bacon ranch left to try. The service is always great, your cause is awesome, come to think of it there’s not really a negative I can think of surrounding your company and it’s employees or service. Maybe if it was free! Haha jk firemen need all the help they can get! Keep it up and thank you guys!.Seanzie mVersion: 6.18.1

Disappearing pointsWith this new app, my points disappeared. Granted, I don’t go as often as I used to, but my points were always available. When a new location opened right around the corner, I was ecstatic. I decided to look at the menu through the app and I had to sign in. I had to enter my email address and it created an account. If I remember correctly, all we needed was a phone number. As a result, my accumulated points have disappeared. Bummer. Also, there needs to be a drop down link for the menu..&$@@"Version: 8.3.1

A step in the right directionI haven’t used this app in a long time, due to the fact that the old app sucked donkey Kong’s balls. It was bad. But with this redesign app. Things to be working better. App is a lot cleaner and easier to navigate. Needs dark mode though !!!😀. And thank you for allowing Apple Pay!! Very pleased with the app right now. Hopefully this stays going in the right direction..Colt3284Version: 6.15.1

Love it, But….I really appreciate the ease of use when it comes to ordering from this app. Especially when saving time of having to make an order at a location during lunch hours. But with that being said, the only thing I didn’t see or failed to see was a way to obtain a veterans discount. Might be overthinking it because it could be difficult to show proof on an app. But it would be nice. Otherwise, love the app!.M0TIV8INGVersion: 9.7.0

Better Than It Used To BeThe app is a lot better than it used to be. My only note is that I wish it integrated with the delivery apps as the app has far more customization options than ubereats or doordash. For example, I can’t add cajun mayo to my sandwich on the delivery apps, but I can on this app. However, my only option on this app is pickup. I understand that this is a fringe quality-of-life issue, but thought I’d raise attention to it..JasonAdams2014Version: 6.15.1

Love the app, Love Fire House Subs👍🏽I appreciate the option the app has for previous orders. It’s so easy for me to simply click on a previous order since I’m getting the same thing. Two steps! G job app developers. Good job, Firehouse for not being cheap and skimpy on the meat! Good job on consistency, good job supporting the firefighters! it does make a difference, that’s why you are still my #1 sub franchise..Sony MacVersion: 8.2.0

Best Sandwich App EverIf you’re lucky to live close to Firehouse Sandwich Shop this app us a must. The purchase points system in the app makes the app worth it. You can easily add and customize any sandwiches to your order, pick a time to pick up and pay. I made an order 5 minutes ago and by the time I hit the drive through it will be ready..C_M_F_SVersion: 8.0.0

Rewards program is worthless now.The new update making it cost 15,000 points ($225) for a free meal instead of the 10,000 points ($150) it used to cost before is the reason I’m only going to firehouse once a month now instead of weekly. It used to barely be worth it for the rewards problem but now it’s just worthless I’m going back to subway. I can get 2 subs BOGO deal for $10 and save $10 every time I eat there, Instead of spending $225 at firehouse for a $15 deal..Zack2003rVersion: 8.0.0

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Firehouse Subs Negative Reviews

Editing OrdersRecently, I place an order for pick up via the app. As soon as I click order I realized the pick up time was set up the following day at store open. Immediately, I tried to cancel the order through the app. There was no easy “cancel” option. The only way to cancel via the app was to fill out a support ticket and describe the issue. So I did that. Also, I went to the store and asked them if they could cancel it. But they said no. So I decided I’d let the support case attempt to amend the issue. Fast forward to the next day - I never received an email or phone call from support. So I tried to fill out another support application. I also tried calling the restaurant prior to open and again right at open. After they finally answered they said they were in progress of making it… So now I’m not sure whether I will ever get my $30 back since I won’t be able to pick up the order and the support case wasn’t resolved in a timely manner. Ugh.Jonm09Version: 6.18.1

App won’t let me inI “dine in” @ FH often. I stopped using app ages ago because of little/frustrating issues each time. I have to go to store anyway so why fool with a troublesome app. I always give my phone number to earn points, but never know if/when/# points. Today when placing my order they checked at the register and I have 20,000+ points. I and manager both tried to check via app,but it keeps saying update app (but not updating when clicking) and won’t let me in. PS…I LOVE HOOK&LADDER…best sub ever! ———-UPDATE App finally updated. It now seems to be working correctly. I think the problem was just very very slow updating. In fact, today I was able to use the app to redeem points in the restaurant for a free Hook & Ladder sub. There were no problems this time. If it continues to work as it did today I’ll be happy..JarhtmdVersion: 8.3.1

If the poor update wasn't enough, sneaky fees will rob you.I've been using this app since 2017, where it was much better. It had a better UI and a more engaging experience. A bit over a year ago it was updated to its current look, not only making it less appealing to the eye, but slowing it down, removing some features, and causing loads of technical problems. The cherry on the cake, however, is that when placing an order, they will automatically select to add a donation, without alerting you. If you don't notice the higher subtotal, you may be having your money swindled. This shouldn't be illegal. I attempted to back out of an order when I noticed, only for it to say there was an error and my order was finalized. I attempted to reach out for a partial refund but have been ghosted. The rewards program is decent, but do not use this app for ordering!.SedrathelimeVersion: 8.0.1

Took away my rewardI used my points to put a large sub on my account, spending 10 thousand points. I was told that when you add a reward to your account you would never lose it. Yet the “production team” removed my award because it too 15 thousand points for future purchases to get the same sandwich. I added the reward before the points increased by 5 thousand and they removed it and gave me back my points and they think that is a fair thing to do!! It is not!! Now I have to spend 5 thousand more points to get the same reward! Calls to offshore support were of no help because they could go was put in a ticket which I never received responses. I did receive responses to messages from within the the app but no one will fix it! Just be aware that they can and will remove awards from your account!.ZekezzVersion: 8.0.1

Okay App, when the store is taking ordersThe update has a few problems. Like the Spicy Cajun, where the app defaults into taking off the jalapeños and substituting in regular mayo for the spicy version. Complained about a couple orders till I dug through the customization screen to spot that. My biggest issue is reliability. There is only one Firehouse location locally, the next is fifty miles off. And this location is chronically not taking online orders. Don’t know if the online order system is that unreliable or the employees are unplugging it at the store. But I do know that often I miss out on time limited deals because the store is blacked out for the entire period they run, and unlike Subway there is no easy way to claim a deal when I can’t order via the app, or add an in person order to it..Nikas ZekevalVersion: 6.18.1

You have cheated meYour app no longer functions for me and when I complained about it I was told to delete the app and reinstall it. Now it appears my old review is gone also. Along with my 50,000 points that I had saved up. Do you guys need to mail me five coupons for free large subs or I will neverAnother penny at any of your restaurants. You should be ashamed for ripping off a veteran. Seems like with all the bad reviews I’m reading about your app that someone in your company would be concerned enough to fix the problem but it seems like a money grab and which you don’t want to honor your points. I think I’m gonna call a friend of mine who is an attorney to see about a class action lawsuit. I really hate con artists especially the ones that I have been a good customer for..God on a stickVersion: 8.0.1

Ordering was fine but…Going through the app to order was fine. Everything worked well and I was able to customize and change what I wanted. I paid out to the location and closed the app. About a minute after my roommate said that they also wanted food and so I went back to the app. I went to my order and selected the option to “Add to” the order. And added the sandwich and paid. I picked up my order with the assumption that the “Add to” option had changed my original order. It had not. I ended up getting my original order two times and the other sandwich. So in actuality the “Add to” button isn’t actually an add to order but more like another “Separate order”..CheesePl3zVersion: 6.18.1

Rewards Points don’t work on AppThis app used to be good until its recent update. Now, every single time I try to order through the app and redeem my rewards points for a free item, it still charges me at the checkout as if I didn’t redeem the rewards points. I have tried various ways and multiple different times over the last couple of months hoping it would be fixed by now and it still does this every time. Its very frustrating to have rewards points and not be able to redeem them on the app because I don’t always want to go in to order just to be able to redeem my rewards points. What is the point of having an app to order food ahead of time if you can’t use the rewards you’ve accumulated..IjustwanttousemyrewardsVersion: 6.18.1

Quality has really slippedMy Cuban had pork on one side, ham on the other, and the sandwich was sort of warm (and this goes for my wife's hook & ladder as well) but not as warm as we're used to. I asked for slaw on the side which wasn't done. This is not a 'one time' complaint - it's happened 2-3 times at Higley and twice at Market st. This time the lead at Higley (very nice and helpful but....,) said that the bread toasters weren't working well, and same for the meat 'steamers. That is lame. We've been spoiled by great subs for a lot of years but we're ready to pull the plug if it happens again (at least for these two locations). Shame -- the ingredients are still first rate, but preparation is barely 3 on a scale of 10..Papa LinusVersion: 9.0.0

IPhone 15As I watch 7 customers walk into the building wait in line and receive there food I am still playing tug of war with the app trying to submit a order for 2 sandwiches. With the prices I pay here I shouldn’t have to lift a finger for my food but instead your prices continue to go up and everything else continues to decline. Now I’m stuck waiting for my mobile order which already took me 10 minutes to submit now add another 10 minutes of waiting and I still have yet to receive my food cause they are busy with a line at the counter. Mobile apps are for speed and convenience! You have found a way to do the exact opposite.Xpb otsi gfFaeaVersion: 8.3.1

T-Mobile Tuesday offer does not workFirehouse subs has great tasting food but with the current inflation they have raised their prices so much that many people can no longer afford to eat there. Like $12 for a medium sub is just not very practical for many people unless they have a coupon like the T-Mobile offer. That’s why I was disappointed that the offer could not be uploaded and then I went into a store and they said that the codes are not working for anyone and they had no way to give me the free sub. I guess it is time to cross Firehouse subs off my list of places to eat. Probably also time to switch from T-Mobile over to Patriot mobile..LoudnCrazySteveVersion: 6.18.1

Poor customer service on issuesThey went through all these changes to make the app function better along with the point system. They offered a free sandwich to members for point issues, which on checkout it charged me still for the sandwich ! Luckily the store helped me out. Then they upped the points cost for their rewards and it was still trying to charge me for my sandwich and not letting me use my points for rewards. I’ve submitted a review and filed complaint with 0 response. Kinda lame, the food is great and staff rocks. This app has always been a hassle and hopefully they get it figured out, along with their customer service online..BadappforlifeVersion: 6.18.1

Changed Birthday Reward without notificationFirehouse used to send a birthday email and the free sub was available for 6 days. This year there was no email, and no birthday reward in the account. When I contacted customer service, I found out that it is now “the day before, during, or after”. Very disappointing policy change with no notice. I contacted them 3 days after my birthday about the issue, because I thought I still had time. I had wanted to go the day after, and had noticed it wasn’t there, but wasn’t able to contact support until the following day. I’ve always loved Firehouse but will not be going back now..CatangelsVersion: 8.3.1

Big issueSo this is for my father who doesn’t write reviews. He had a birthday free sub for his birthday like a week ago. The description on the app gave ZERO indication of any timer or use by date so he slotted it for today in our schedule. He opens the app before leaving and it’s gone whoosh vanished so he had to google it and then found out you only have 6 days to use it which is 1)extremely low(most places give 2 weeks) and 2)rather important to know to actually use your rewards on time so they’re not yanked back. He got a BOGO coupon for subway so we’re doing that today and getting 2 meals out of each cause it’s 12 inches vs like 8 for FS’s subs.Cheshire XaoranVersion: 8.0.1

App doesn’t workI can’t get this app to work on my iPad. It opens up and there are no pictures of menu items or even words. Just a bunch of lines. If you tap on a lined area a picture of a sub will open but it’s like hunting on a blank screen for the right sandwich…and it’s never the right sandwich. I used to have the original and it worked fine. I’ve downloaded this over the last year multiple times and then deleted it as it won’t work. This is a brand new iPad so it’s isn’t the hardware. Like the subs, but we’ve had to order via DoorDash. Idk if Firehouse is aware this is a problem, so here’s hoping y'all fix this..PixiersVersion: 8.1.0

Awesome Subs but that’s about itI used to love this app and my local restaurant. But it’s been over a few months now and I still can’t order a chicken sub from my local restaurant because it keeps saying it’s unavailable. It is available but the app refuses to let me order it. Also last time I ate at the Traverse City, MI location my order for me and my girlfriend was wrong and I was forced to wait over 15 or possibly 20 minutes for a do over of my order and it was still wrong. I received no apologies or compensation, and was blamed for my order being wrong. The subs are fantastic don’t get me wrong but everything else is awful..Slice6667Version: 9.0.0

On line ordersI am very disappointed that so many special offers are only available if you place your order on line. I enjoy going to the restaurant and placing my order with real people. I would use Firehouse so much more if I could have the same specials as the ones announced in my app but find that they are not available to me. As a result I don’t go at all anymore. You obviously don’t really want my review as you require a nickname to submit it. I put in 12 different names, including my own name and it consistently said that name was in use and to try again..Wissore5Version: 8.3.1

Waste of time as they do not honor giving reward points!Joined Firehouse Subs yesterday and ate there. I sent picture of receipt and they said they could not read it. Again I sent a different picture that was completely readable. Again the they said they could not read it. I am a senior citizen in my seventies and I could clearly read it on my Apple phone. They again said they could not read another detail. I sent three more new photos. After sending six times and always rejected I am deleting my app! They lost a good customer over the years who will never eat their again..CNBC raterVersion: 8.2.0

GarbageThis app is absolutely the worse app I’ve ever downloaded!! What’s the point of tryin to place an order ahead of time when u can’t. I go in an half the time what I want to order don’t even show up in the menu but yes they still sell it an then when I finally have points to redeem I can’t even order in app as usual because how convenient the sub I wanna order isn’t sold at my location but yet it is!! This is a joke an the store location is slow hence y some people would rather order online an we can’t even do that. WHAT A JOKE!! Someone needs to fix this garbage.Jgurlw4Version: 8.2.0

RewardsAt least 3 months I’ve been waiting to see my rewards that me and my daughter have been collecting. And that’s at least 3 months of not seeing them which is unfortunate because we love Firehouses Subs. I may not be back until I can redeem my rewards that we’ve been working on. Other than that the updates have been great. Just wish we could redeem the points collected over this past year that I have not been able to see these last few months. Hope this can be worked out..LaidbackshadVersion: 6.15.1

App is slowEvery time I need to order I cringe at having to use the app because it’s extremely slow and freezes every time I use it. I other food apps and I have no issues only with this app. I go to the store and ask the employees if they’ve heard of the app having any issues with any other customers and unfortunately, they just stare at me dumbfounded or just blatantly don’t know anything to offer any assistance. I’m hoping this review will have IT look into the app a little further and the bugs that they seem to have. I have an iPhone 13..YagirlKat12Version: 10.0.1

It can’t get worse so please don’t tryYour app has gotten so bad lately. When I click favorite, I’m brought to the store and not my favorite order. Why? The store is my local store, and I don’t travel beyond my local area often, but I always have a favorite sub, and I hate, hate retyping my favorite sub order over and over and over again. “Favorite” should be favorite sub. How many times should I repeat this so you get the idea. It’s so hard to find things in the app. It shouldn’t have to be. I spent 20 years in the programming/app development world and this is awful..SimMomVersion: 9.7.0

Mystery fee added when ordering through appI noticed when ordering through the app there is always a $1.09 fee that gets added between the food price and the subtotal, but it is not shown what that fee is for or where it comes from. After submitting an inquiry through the app asking about it no one even bothered to respond. Decent app, easy to use, convenient and thus encourages further business that may not have been done without app but cannot rate it high due to invisible fees added to orders..St. RamificationVersion: 6.18.1

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