DICE: Live Shows Customer Service

DICE: Live Shows Positive Reviews

Dice reviewI recently had the pleasure of using this fantastic app that completely transformed my concert-going experience. This app not only simplifies the ticket-buying process but also enhances the overall journey of attending live events. The user-friendly interface made navigating through various concerts and artists a breeze, providing a seamless and enjoyable browsing experience. What truly sets this app apart is its robust recommendation system, which not only considers my favorite artists but also suggests similar ones that I might enjoy. The ticket purchasing process is incredibly smooth, offering a variety of seating options and price ranges to cater to different preferences and budgets. Additionally, the app provides real-time updates on upcoming concerts, ensuring that I never miss out on a show by my favorite performers. The in-app integration of interactive seat maps and virtual views further assists in making informed decisions. I appreciate the attention to detail in the app’s design and functionality, making it an indispensable tool for any concert enthusiast. Overall, this app has become my go-to platform for securing tickets to my favorite concerts, elevating my live music experiences to new heights. Highly recommended for any music lover seeking a convenient and delightful way to access live events!.🐺😈🫵🏻Version: 4.130.0

Great app!!This app works flawlessly! Just read carefully and be aware that different promoters handle policies differently. If the event in non-refundable you can try to reach out to the group hosting the event and they will do their best to accommodate. Just be responsible and read carefully before you make a purchase. This app will work the way it’s being designed to. Never had issues on this app, in fact I love how they let you see all you past tickets so you can keep track of events. To finish it off the purchasing, invite a friend, send friend tickets, and return tickets (when available) is so easy to use!! Lastly the fact the tickets have a manual activation portion makes it much better and secure so you know your ticket is within your control. Thanks Dice keep up the updates and good work!! Just and idea: you should add venue photos/details to allow people to prep before going. In example the Brooklyn navy yard is a long cold walk before entering during winter season. A lot of first timers would appreciate it, and may keep them going to event more often. I don’t see any other apps doing that which would make this app even more of the GoTo app!!!!.Xavi2javiVersion: 4.86.0

Great customer service !!I stupidly purchased tickets to a concert before realizing as I went to put it into my calendar that I already had an event scheduled that day. I read through DICE’s terms prior to purchase and I knew that getting a refund probably wasn’t on the cards, but I was able to submit my request very easily and decided to give it a shot. Their representative Dan was incredibly kind and managed to get me a refund for my ticket. I found DICE to be very forgiving and easy to communicate with, and my experience (albeit short) with customer service was incredibly positive. I should note that this is my first time using DICE and the concert isn’t for another month and a half or so, but after this experience I’ll definitely be looking to use this app again!.SupremegamerVersion: 4.100.0

Would be good but…This app is setup to be good besides the fact that the waiting list feature is the biggest headache on the planet. trying to buy tickets for a concert right when they released i didn’t even see an option to buy them, only to join the waitlist, so i did. no clue what position im in, when is ever get them or anyrhing. months later i finally get a text saying they’re holding my ticket, but it just so happened to happen early in the morning, while i was asleep. so all i had to let me know that i had an HOUR to buy the tickets was ONE text. after missing the hour window to buy the ticket i had to RE ENTER into the waiting list. i am beyond upset, i’d be willing to pay up to 100 dollars for that ticket but instead i have to wait till some one wants to sell their 20 dollar ticket and though i was one of the first to get the option IM AT THE BACK OF THE LINE. this system is trash please give me my tickets..XenoMixEDMVersion: 4.36.0

Helped me out of a Dicey situationThe customer service people at Dice ( Daisy) is amazing. I was having an issue with tickets. She replied to my SOS asap. She helped me through my whole dilemma. I was able to get my tickets to get the matter resolved. I will most definitely be using the app again. The app is easy to transition it even shows me past shows. The waitlist is a great feature. In the age of bots and price gouging resellers. It’s very good to know you can rely on an app that isn’t going to cheat you. The waitlist allows you to be able to purchase sold out tickets for the same price it originally went on sale for. I just love a concert goer like myself I was amazed. 5 stars.Rasta loveVersion: 4.100.0

Wish every ticket app was like DiceThis app makes it so easy to buy tickets at an upfront price, which although is high sometimes, at least there aren’t hidden fees at checkout and you know what you’re paying. The fact that you can return your ticket to the wait list for someone else to buy is an amazing feature and makes it so seamless by just refunding your credit card as opposed to requiring you to submit your banking info like other apps. On top of all that their customer service is fantastic and they respond quickly and efficiently to any technical problems I’ve had in the past..Nomadd84Version: 4.60.0

Send to Friend BrokenFound a solution to the broken “send tickets to friend” problem. I assume Dice has no QA or product management team, since the app makes it nearly impossible to send tickets to a friend. If you have many contacts, your friend may not appear in the “has Dice” list (even if they do). And they won’t be able to see you either. And the “has Dice” list is often truncated about halfway through the alphabet. Solution: Go to your Account page in the Dice app (click the silhouette at bottom-right), then click the “share” icon at the top-right and send a text to your friend. Once they have accepted and “followed” you, you’ll get a notice in the app that lets you now follow them. They should then show up in the share list. Good luck..Ted BarnettVersion: 4.86.0

Support team is great!!!!This app is great. When they dive live showed tailored to you, they mean it! I contacted the team to see if I could propose to my better half at a show ( lala land green velvet) in Miami. They got back to asap but I asked these things just a day before the show. So I was late! But the staff stayed in contact with me and I also spoke with dj moonboots. Who’s couldn’t play both songs for my lady but he did play one! All in all she said yes and the staff at dice actually seems to care! It feel great to know that the people on the other end of these emails are actually people! I highly recommend this app!!!!.Opus FVersion: 4.45.0

Great app but overpriced ticketsDice is a great app for finding out about shows and events and getting suggestions, however I recently went to an event and found out that the ticket I purchased for anytime admission was sold at $20 more than a different company, for the exact same event and ticket type. Unfortunately the tickets I purchased were non-refundable, otherwise I would have bought through the othe company and end up saving some money. The other company was actually advertised and connected to the event itself, and so it was legitimate. I would use Dice to purchase tickets again, but first I’d make sure the price point would be comparable to other venders..Ciao77Version: 4.98.0

Lose Control of Your TicketThis app works well technically, but eventually you realize it all adds up to make it more difficult for you do what you want with your ticket. 2 reasons. 1) They stop allowing to transfer your ticket a couple hours before the event starts, so if you have to give it to someone last minute you’re screwed. 2) if you try to sell your ticket back to them, your ticket is locked up until the event starts, and you have no way to know if you have a chance of getting it sold or how many people are on the waiting list. Theres no easy way to take yourself off the waiting list for sellers. Their support is very good, thats the only reason I am giving them 3 stars..Pbradley3024Version: 4.41.0

Forced to download appUnfortunately an event I want to attend is utilizing this app for the ticket sales. I don’t appreciate being forced to download an app in order to see or utilize my tickets to this event. It would be greatly appreciated if the QR codes were available via the mobile site or through email. If there are issues with cellular service there is no way to screenshot QR codes well beforehand, because they are not available until two hours before the event. I just find it pretty inconvenient especially because one of the tickets is for my sister, who has issues with using technology in general, and she likes to print out her tickets. Otherwise the app works fine as of today..TheKarrotTopVersion: 4.165.0

Best gig app!!Probably one of the easiest apps for live show goers. I love the feature of sending a ticket to someone else incase you can’t make it to a planned show. Their customer service is so quick. They managed to help me sync my old account with an old phone number to my new one within a couple of hours for a future pending refund to a canceled show. Everyone who works for dice really wants to improve the quality of making it easier for ppl who use the app, it’s really refreshing to see that honestly. If you ever need help with the app just email them they’ll respond ASAP!!!.RothkodustVersion: 4.36.0

Love itI don’t usually take the time to review apps but I have so many positive things to say about this one. As an avid concert attendee this app makes it so easy to buy tickets at my local venue as well as sell tickets to other people if I don’t need them anymore. I love that once a show is sold out there is a waiting list so you can always return them to the waiting list for someone else to snag. I have worked with customer service twice and each time I have emailed them they have responded within minutes and resolve my issue on the first email..Gerb__13Version: 4.36.0

Great customer service experience!I was waitlisted for tickets, and because I was several time zones away, when I was notified more tickets were available, I missed the window to make a purchase by probably an hour. I emailed customer service using the contact page on the app and within 30 minutes, I received a message back and they escalated my wait status back to the top of the line. I honestly didn’t expect to hear back from them for days, if at all. Super impressed! And we ended up getting the tickets we wanted!!.EephussVersion: 4.87.0

Great customer service and great communication.Thank you! Thank you! Thank you! It’s very rare these days to find a company with splendor customer service. Dice has above and beyond great customer service. I emailed them with my concerns and explained my situation and circumstances and I received a quick reply in less than 24 hours. The reply came from an actual human not AI or general reply. To be specific the team members name is Angelo but I am sure the entire team is great! My issue was resolved and handles beyond my expectations. Thank you, Thank you, and Thank you! Dice is a cut above the rest!.GGCOTOUREVersion: 4.127.0

Great App for Upcoming EventsDICE makes it so easy to order tickets for events they are featuring. Was able to get a pair of tix no problem right when presale started. No hang ups or challenges. Their texting reminders 15 min before the event then when the sale started was super helpful so I could focus and get the tix I need right in the app. And when I needed to update my phone number to get these text reminders the day before, their support (Lily) was super helpful, efficient and friendly. I hope more of the shows I want to attend are through DICE..Seanmilligan31Version: 4.107.0

Great service and easy to use!This app makes buying tickets for your favorite artist a serious breeze. And it makes returning them so easy as well! I had a small technical issue with a return and so I messaged customer service and they replied within 24 hours and were able to completely assist me with my issue and even helped me understand what was happening, which was just a small glitch. Really enjoy the ease of this app and the layout is fun too. Great and personal customer service. Recommended!!.JdosedVersion: 4.58.0

Very helpful customer serviceWhile I was disappointed that the concert I bought tickets for had a date change making it so that I could no longer attend, I really appreciated the quick response and refund I got from Dice. As someone who lives in an entirely different country than where the concert was being held, I wasn’t sure how hard it would be to get a refund. But Dice made it super simple just by using email. I also appreciated that I received text that the date had changed or else I wouldn’t have even known..HappyamericanVersion: 3.17.4

Amazing!Dice is a total anomaly in the cutthroat world of concert ticket sales. Aside from being tuned into the coolest shows around, they offer a very fluid waiting list in which you can not only buy tickets but you can also try to sell tickets to concerts you are no longer able to attend. Their customer service is simply fantastic. I wish great success to them and I look forward seeing tons of live music through their platform. And we all know that live music is where it’s at!!! Warm wishes, Jai.JaiUttalVersion: 4.162.0

Awesome appI was a little skittish when i first downloaded this app to get tickets for the Brooklyn Mirage CityFox Transcend show. at first i was a little confused but as soon as i integrated my email and phone number with it, i was surprised at how seamlessly integrated it all was. i get messages in text, email and in the app so i never miss a presale or confirmation of tickets purchased. i also was able to transfer tickets to a friend and easily and quickly get a refund for another pair. it’s a great app. i trust it and love it..AntareezVersion: 4.88.0

Great but wish you could age restrict searchI do love the events on dice, however its a huge pain as someone who’s under 21. I cant restrict what i see to my age range, so instead i have to endlessly go through every single listing for the age restriction. I cant go to at least 50 percent of the events that are recommended to me. In my recommended feed, last time there was not a singular event that i was able to go to. This isnt a huge issue, especially since im obviously not the demographic here, but it is enough of an inconvenience as a user that i should at least let you know..5555MoMo5555Version: 4.15.0

Customer Service is 💯The ease of access is simple to use. I really enjoy having my tickets secured on this app and it makes it easy for you to sell your ticket back by putting your tickets on a waitlist for last minute deals since our original ticket was priced lower than on the day of the event. Customer service is fast and resolved my issues easily, in less than an hour after I sent them an email. On a sunday, no less! Needless to say, I’m happy with the app..Aste54Version: 4.57.0

User FriendlyI’m a first time user and downloaded the app to buy concert tickets. Unfortunately the event headliner pulled out the day of the even because of illness. I not only received an email from DICE but also a text offering me a partial or full refund (partial if I used the tickets to see the other two bands on the bill). I opted for the full refund. The entire process took less than an hour, the agent was friendly and helpful. No hoops to jump through, no stress, no drama..SumojohnVersion: 4.83.0

Easy and fun to use - the BEST customer serviceI have used DICE to purchase tickets for over a dozen shows in the last year or two and have had a positive experience every time. The app is so easy to use, they have a convenient way to give tickets back and get your money back if conflicts come up, and they suggest new shows in my area that are right up my alley (I have ended up going and finding new artists this way). My favorite thing about this app and team is the customer service. If you have a question or issue, they get back to you quickly, are accommodating of one-off situations that are within their control, and are always nice and professional. It makes dealing with other customer service departments that much more infuriating. Could not recommend this app more!.GubertttyVersion: 4.99.0

Support team is too cool thanks againBest support team, they even fix my relationship.Paulin plinterVersion: 4.184.0

Very very coolLiterally the best according to design and convenience app for concert’s i’ve ever used, very cool!!.2ratioheadVersion: 4.182.0

More artists need to use thisLove this app it’s the best because it’s affordable concerts and I don’t have to go completely broke to go and watch a great show keep it up dice I love you.TacoBlood99Version: 4.172.0

TrueQuality..JordanRochonVersion: 4.170.0

Not No DiceSadie’s show was perfect. Thanks Dice..ShartvilleVersion: 4.169.0

Worth it!When trying to get Stars tickets for a mid-sized local venue, I thought “oh, man, not another app!” But I wanted those tickets so I played along and I don’t regret it. I had a couple of challenges when purchasing tickets and it was so easy to communicate with dice (thanks, Brian!) and they were so reasonable. I’m following a few of my favourite bands on the app now, and hope to see more. It beats scouring the internet for shows. I’ll keep this one because it’s a platform for indie artists and smaller venues, and because they’re reasonable and easy to deal with..AvaDearVersion: 4.134.0

Good app, great service and an important business modelDice is a slightly different model than most ticketing platforms; this is on purpose to tickets fair, stop people from skimming profits off of fans and in my view is an amazing alternative to monopolies like Ticketmaster. All live music fans should want to support this. Additionally, the response time and service when I needed to make updates was quick, efficient and friendly. Great work!.Djaw57Version: 4.133.0

SlickI love the fact that this platform is designed to confound scalpers.JohndaycVersion: 4.130.0

Math no good99x2=198 They charged 199 Whoops.LiiimanVersion: 4.131.0

Easy to useAnd it isn’t Ticketmaster so yay..CaptfunpantsVersion: 4.129.0

Great customer serviceI had to return my tickets due to some commitments, and the customer support team solved my issue in less than 24 hours..Not_a_rapperVersion: 4.129.0

LOVE THIS APPGreat app for concert goers. Love it..LiamF FloydVersion: 4.118.0

Amazing Support TeamI impulsively purchased concert tickets without realizing the venue was age restricted. I reached out to Dice Support and they were extremely helpful and immediately refunded the ticket. Will 100% use the platform again, and hopefully, buy tickets that are not age restricted!.NotJamesHamiltonVersion: 4.117.0

Good trademarkI enjoyed dice fm..Anabolicbeatz/duplexvalentinVersion: 4.113.0

Top notch customer serviceVery helpful and responsive customer service. Responded quick, were very nice and polite, and help me solve my issue. Thanks again for all your help.Adriana CavarraVersion: 4.91.0

Swift and solved my issueAmazing team, the are very responsive and pretty fast and good at it, keep it up DICE 🦾.NunoiseVersion: 4.89.0

Easy to UseSimple and easy to navigate. Good customer service..ObieBryceVersion: 4.65.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.242.0

DICE: Live Shows Negative Reviews

Poor customer service, and fraudI had purchased concert tickets for a show this past Friday, but later realized that I would not be able to attend.I looked up the refund policies for DICE and saw that I could submit a refund request. I submitted my request and a representative named Stephanie told me that if I purchased tickets for another show within 24 hours they would refund me the purchase price of my initial tickets. I did just that, and advised Stephanie what I did, but several days later a different representative, Jon, contacted me and said they would not process any refund. I reasonably relied on what their representative Stephanie told me and purchased another ticket under false pretenses. That's not fair. If anyone else has had this happen to them, start posting on Reddit and any platform, and if there are enough of us we'll get the attention of an attorney to look into bringing a class action against DICE for these deceptive and fraudulent activities. They know that no one can chase them in court over one ticket, but if this happened to me it's definitely happened to thousands of other people. Companies that engage in deceptive or misleading acts like this should be held accountable. This is not a cool scene friendly company, they just want your money, and they are willing to lie to you to get it. If you can remove at least one company or group from your life that is willing to lie to you to make money, then that's worth it..Anthony MastroianniVersion: 4.43.0

Customer service is insanely terribleThis app is great at blocking ticket inflation but the “return to waitlist” feature is so messed up sometimes. I asked about the feature for a sold out show and without consent the guy in customer service sold my ticket. I literally asked why it wasn’t available and now my ticket is GONE. I am not only furious but now don’t get to attend my show because I cannot afford the new ticket prices! This is not even the first issue I’ve had. I had tickets to a jai wolf show and a few hours before I had an an emergency and couldn’t make it. I went to send my friend the ticket but the send to a friend feature was disabled and I couldn’t return to the waitlist either. I emailed dice and never heard back. Given you can’t list tickets on StubHub or anything using this and the only wait to get a valid ticket it to use send to a friend, the ticket was lost and so was my money. Again, no one ever responded from dice. I was not happy. I urge major venues such as avant to stop using this app. It’s a scam. Thanks so much! *edit: I heard back from the people at dice about a week after the event (I couldn’t seem to get a response prior to the event so no resolution was had allowing me to still attend the event) and they credited my account. While I appreciate this I was very sad I couldn’t seem to get anyone to handle this prior to the event. Still really sad and disappointed about this..I luv gymnasticsVersion: 4.39.0

Poor customer service, Lack of CommunicationI purchased tickets for an event on the day of, to which there was not any information about policy. I had cancelled the tickets and requested a refund because it was not the correct event and there was a technological error within the app to which I had no control. I showed up to the event because my tickets were never cancelled and I was already in the area that night. The line was still out in the cold 45 minutes plus after the event was advertised. The whole experience was very frustrating to say the least. The day after was when I finally received communications from customer service to which was unsatisfying. I was told that “ In no circumstances will a refund be issued within 24 hours of an event, in line with our Purchase Terms. Sorry to be the bearer of bad news!” If this was the case I should have been informed of the policy upon purchase of the tickets. Furthermore my case was not taken seriously. A combination of human error and tech difficulties made this possible. From how I see it, customers are not taken seriously and are brushed aside frequently which gives me no reason to continue business again after switching my event app to this one Im very unhappy and will be switching back to my previous vender..MondizznizzyVersion: 4.83.0

Scam AppI bought tickets to an event that I realized the morning of I could not attend. No problem, I thought, because the event had been sold out for months and had a waitlist going. I returned the tickets to resell at face value at 10 a.m. The app gave me a notification that they were listed and that I'd be notified when they sold. They supposedly never sold. The tickets were then returned to me before the event - but the app did not give me a notification telling me that they were returned. By the time I realized this, if was an hour before showtime and I tried to transfer them to a friend so they didn't go to waste, but the "cut off time" for ticket transfer had past. Why can't you transfer tickets anytime??? I went to a show last night and got there late - my friend was already in our seats but was able to transfer my ticket to me at the gate through the AXS app - and the band was already on stage! It seems like just another way for them to make money!! For GA shows, they can game how many people will attend based on returns and transfer cut offs, then release more tickets in the same way airlines game seat sales. I will avoid shows that use this app for sales in the future..Michelle W is awesome!Version: 4.30.0

Be careful about the terms and policiesI recently purchased tickets to a show on Halloween via this app in Santa Barbara CA because I figured it might be a little cheaper than paying at the door. When I got to the venue, the employees told me that I could either wait in the massive along with all the people without tickets to try and get in or bribe the security $20/person to get in and skip the line. Also, they were saying that other people without a ticket could do the same $20 bribe to get in. All the while, they were letting people in without tickets that were “regulars” to bypass the line entirely without tickets or bribe. What is the point of buying a ticket that doesn’t actually provide you with admission? I contacted support because I wanted a refund since I couldn’t even get into the event and today (2 1/2 weeks later) they responded saying they are only able to provide a refund if the event is canceled. Meaning they won’t refund you if you are unable to get into the event and are physically there trying to get in. Seems like pretty shady business practices to me and I plan to only use this app if the ticket is free on it from now on..Qdawg2Version: 4.176.0

TerribleI waited until the Newport Folk Festival went on sale at 1 pm Feb, 1. I clicked maybe 10 seconds after the sale opened, and the app sat and spun for 45 seconds before it put me into the waiting list. I received a confirmation email @ 1:04 that I was on the waiting list. Gone that fast, the tickets were already on Stubhub @ 5xs the price. This app is no better than the others. The scalpers and bots rule. Update after response: I’d believe the response if it wasn’t for the fact that I know three other people who had the same experience. We all attempted to get the tickets at the moment they became available, only to be locked out until everything was sold out and then put into the waiting list. What’s infuriating is that tickets immediately became available on Stubhub at $700 apiece. My supposition, without evidence, is that the majority went to scalpers which begs the question of complicity with the company. I just hope the hearings over the Taylor swift ticket debacle, include all companies. I think that an honest attempt to resolve this issue would be a survey of NFF attendees who actually got tickets at cost vs secondary market..PolywoggVersion: 4.82.0

Wasted Money. Terrible Customer Service :(I completely understand DICE’s refund policy, but there is a certain line that should be drawn when it comes to organizers that DICE chooses to work with. If you’re working with a venue, you need to realize that poor experiences from understaffing and irresponsible management is going to affect DICE’s reputation. After waiting 2 hours in the freezing cold (from 10:50PM until 12:15) on New Year’s Eve… for a NEW YEARS event, we weren’t allowed in until 15 minutes after the ball dropped. It was even longer for my friends and the line stretched around the block. There was ONE person on security and ONE bartender for an event of 200+ people. The venue was packed to the brim and I couldn’t even move. Mandatory coat check that we had to pay for on top of the ticket costs. We payed $70 each— $140 for our tickets. No refund or accountability from DICE support. This was a complete waste of money. I hope nobody ever has to deal with this again. I will never ever buy tickets through DICE in the future, so hopefully no bands I like ever use their services..AnachabacanoVersion: 4.125.0

Secret location errorI wanted to express how much of a bad night I had because of the “secret” location. The dice app showed two addresses and none of them were the ones of the event. It showed the last address of rash in bedstuy and the second address, the one the map showed, sent us to williamsburg between Bleecker and N4th. So we actually went to both places to find none of them were the venue. We spent 12 am in the cab. We couldn't find the place and our tickets weren't used. The response I got is that I should have checked on social media. Update: the response I received is that the location was sent to the email, and that is misleading because the email showed a first location that wasn’t the one for the event. And if you go to the dice app there where two addresses, and none of them were the ones for the event either. This event was a charity event for what happened in Rash last year, we were trying to help the place to get back to it’s feet. I even said that if a refund is not possible I’d be fine with credit for next events..Luis Herrera RVersion: 4.78.0

Frustrating, will not use againI downloaded Dice to check out what’s going on in another city while I’m away on vacation. As I finished browsing, I locked my phone and figured that was that. Last night, I got a reminder about the show I bought tickets to, which was interesting to me because I had not bought tickets. Checked it out, realized I accidentally authorized Apple Pay when I tried to lock my phone after browsing. I sent a refund request and explained the situation, since I don’t even know the artist I had a ticket to see, and was told that it’s “my responsibility to ensure my purchase is correct before completion.” Which made me laugh, because I had zero intention of purchasing anything or completing any order. Now that I’m out money I don’t have for a ticket I didn’t mean to buy to see an artist I don’t even know, I’m deleting my Dice account. It seemed like a promising way to find shows as I travel most of the time around the US for work, but they already have money I didn’t intend at all to give them, so I hope it’s worth it..XandeinerseitexVersion: 4.68.0

Charged $150 for ticket to an event that was free for entryA performance by an artist at the club Money Baby was marketed on this app for New Years Eve. The tickets sold for $150. My friend and I paid well in advance for this performance. Upon arrival, no one scanned the tickets, rather our IDs were checked and we were let in, no mention of tickets. So we asked multiple security guards and staff personnel when were the tickets going to be scanned, as we had already paid $150 for them yet my friend and I-as well as other guests were being let in for free. Multiple staff members said they had no clue about tickets while others claimed that it was because we were early and the club would be “reset” around 8pm (it was 7:30pm at the time), insinuating that everyone already inside would need to leave and reenter with a ticket. This, however, never happened as they continued letting guests in for free. This means we paid $150 for a “performance” which really turned out to be more of an appearance, yet the club itself never charged for entry..FirstreviewCiciVersion: 4.36.0

No refundsI recently made an accidental purchase (not knowing someone else had bought tickets for me) and I tried to explain this to customer service. They mention they are able to refund before the event begins, even if it’s the same day. I tried contacting customer service prior to the event and not only did they take forever responding but they stated they would notify me prior to the event starting. I waited and emailed a few more times with no response. The event passed and I had to email again (even requesting for the event manager or supervisor), only to be notified that I would not be able to get my money back. I requested a credit to compensate for the loss, considering I didn’t even activate my tickets, but they also negated that. Overall, the app is good to search for your favorite artists playing at local venues but the refund policy is a lie and customer service is lacking. Make sure you are purchasing correctly because they do not do refunds. This review is meant for those two things..NoirveloursVersion: 4.20.0

Absolute scamThe option to “refund” your tickets in the app is an absolute and complete scam designed to cheat you out of both your tickets and your money. Once you put your tickets up for “refund,” they may or may not sell to anyone else. What Dice doesn’t disclose is that they will make profit from the “refund,” and more importantly that the refund may not go through, and it if doesn’t, you have absolutely zero ability to transfer or sell your tickets. There is no option whatsoever to cancel the “refund.” There is also no option to transfer the tickets to someone else if the “refund” fails. That option is specifically grayed out in the app once the refund period is over Thus I was left with $260 of unsold tickets that I could neither use nor transfer. This Dice has wasted me an enormous sum of money with a scam feature designed to enrich their profits. Awful, awful scalping company designed around greed just like all the others..CaseypenkVersion: 4.29.0

NO REFUNDS- NO CUSTOMER SERVICEGot 6 tickets for MMW. Right after purchasing 2 of them I realized it was the wrong venue. I called and inquired thought the website for help. Lost $150 because no one got back to me till this day. Space closing party on Monday was a total CAOS We waited 5 hours. Upon getting to the front the women manager/ boss said I can only go in alone. I said I’m with him. My friend. We both had tickets and waited for all this hours. She asked two of the other bouncers ( have you seen him for all this hours too? They respond no) then she said you can go in alone. (I’m a women, I do not go out to clubs alone), try to explained and told the truth . My friend kept moving just not to be in the same position for hours! With tickets!!! To what she responded, he needs to wait. Eventually he will get in. When???? After 10 hours?? Is that an amount of time reasonable to this lady for a client with tickets to wait and get in??? Everyone at the door at SPACE IS RUDE. Apparently I doesn’t matter that you have a tickets if you over sell the venue DICE. It’s no need for bouncers and managers to be rude at SPACE. IF A CLIENT DOES NOT WANT TO WAIT MORE THAN ONE HOUR TO GET IN WITH PURCHASED TICKET IN ANTICIPATION , THE CLIENT SHOULD BE ABLE TO REQUEST A REFUND. DICE IF YOU SAY YOU HAVE CUSTOMER SERVICE, HAVE THEM RESPOND TO THE CLIENTS IN NEED. I LIKE TO HAVE MY REFUND PLEASE. Thanks..Bobber6Version: 4.136.0

Terrible NYE Experience and Extremely Poor Customer ServiceI purchased two tickets for a New Year's Eve party in London through Dice, with the event slated to begin at 9:30 pm as per their platform. However, upon arriving at the venue, there was no music or crowd. After waiting for over 10 minutes, my wife and I left, frustrated and disappointed. We even confirmed the correct address with the building neighbor, an international student center. In real-time, I reached out to Dice through their app's "Help Center," but received no reply until two days later. I requested a refund, as the service promised was not delivered. However, Dice insisted that their policy prohibited refunds and directed me to contact the event promoter. I emphasized that I, as the purchasing party, expected them to take responsibility, but their responses remained inflexible. Their suggestion to contact the event promoter is akin to Uber directing you to the driver for an issue, or TripAdvisor passing the buck to the tour guide – a practice these platforms avoid. Dice's lack of accountability and customer care led me to contact my bank for assistance, providing them with evidence and our communications. In summary, Dice's "Help Center" proved unhelpful, and their refusal to address the issue leaves much to be desired. Don't waste your money, especially for significant events like NYE. Explore alternative platforms with better support..MohaTavVersion: 4.126.0

DO NOT USE THIS APPRecently purchased 2 tickets to a local event. Apparently the venue updated the requirements for entry to needing a vaccine card. I didn’t have mine so the venue would not let me in. No where in the DICE app did it mention these requirements. They did however send me an email not even 5 hours before the event with these details in the fine print at the very bottom. I was not able to attend the show due to this and when I requested a refund, they denied me. They said since it was in the description in the email, there’s nothing they can do. I feel that is highly unprofessional as they should have sent me this info as soon as the venue changed their requirements as well as updated the description in the app. Not just send an email with it in the fine print not even 5 hours before the event. I won’t be using DICE for future events or ticket purchases and will recommend others not to use it as well..WindanwavesVersion: 4.29.0

Waitlist function is a scamWaitlist function does not work. Listed an extra ticket on the waitlist for a sold out event. Ticket went unsold for a high demand event while multiple people remained on the waitlist without opportunity to buy extra ticket. Dice cheats the buyer out of opportunity to sell or even gift ticket to those on the waitlist and cheats those who are on the waitlist out of the opportunity to attend a sold out event while extra tickets go unused. We even tested the function out. My husband had an extra ticket and listed it on the waitlist. I joined the waitlist. His ticket went unsold while I never moved off the waitlist. At the event he met several people who had friends also on the waitlist that were unable to get a ticket. Meanwhile the response below received by Dice doesn’t address the issue or rating. Nice check the box reply, Dice bot..Reviews939477382Version: 4.163.0

Great in Theory, but Poorly DesignedWhen I first heard about Dice, I thought it was an awesome concept. However, the app isnt nearly as functional as it should be if it wants to be a viable alternative to StubHub. I’ve tried to use Dice in two scenarios, both times it has failed me. The first time was 2 months ago when I tried to purchase tickets to a show. The app crashed so I was unable to buy. I ended up on the waitlist, which I can live with. The second time was 5 minutes ago; after two months, I was removed from the waitlist! However, I only had 20 MINUTES to buy my ticket or I lose it. Since I had been logged out recently, I didn’t get a notification so I missed my shot. What genius decided that someone should get twenty minutes to react when they’ve been on a waitlist for 60 days?! Terrible.Chrish102389Version: 4.96.0

The app doesn’t provide time sensitive support.The app requires real human support to deal with their constant bugs and the need to address issues during the events when you can’t access tickets. Anyone that has tried to reach their customer support knows the long wait times and then they don’t take responsibility when you miss out on an event due to their error. Their events constantly have incorrect information and when it’s costing you money and you request a refund they pretend it wasn’t error, even after you show them the screen shots. If you’re waiting for a specific show to go on sale on an advertised date, always check ahead of time. More than likely their app will release them early screwing real fans who waited for the published date..Fever is a bVersion: 4.176.0

Super buggy.If your tickets are going to sell out quick just don’t plan on getting any. App is terribly buggy for every purchase I’ve TRIED to make on it. Edit: I appreciate the response.. my problem (for feedback purposes) was that the buy tickets button never showed up and I was watching the countdown for a while until 0:00. Your app completely glitched out, went blank for 10 seconds and then just shoved me to the waitlist after those ten seconds. This has happened the past four times I’ve tried to purchase tickets in your app. It’s software related or server side I’m sure, but it doesn’t have a lot to do with the amount of tickets, or supply and demand. High speed connection on my end as well..Youre all jokersVersion: 4.82.0

Dice = Dicey and scammy 👎👎I was purchasing 2 tickets for the Brooklyn Mirage and I got the option to purchase my ticket through Dice and I made the mistake to go along with it because it claimed it was easy to transfer tickets securely. Well the day of the event came and I wanted to send the other ticket to a friend but the option to send ticket to friend was disabled. I had to lose the second ticket because I could not transfer it to my friend. Also I realised that the same tickets were being sold by Resident Advisor for significantly cheaper. So if you want to be scammed with higher prices and then potentially get locked out of transfer if your ticket then use Dice. For me never again and I am deleting the app after writing this review..AluxekinVersion: 4.25.0

Not worth the hassle of "the wait list feature"If you need to sell your ticket because you can't go anymore, you can't because of the wait list, if you buy two to transfer one to your friend, you can't because of the wait list. If you want to get a refund because you can't transfer or sell due to the wait list, you can't get that either. If you have Covid and don't want to attend an event, they don't refund you. Also, I spent hours trying to reach costumer service the day of an event and didn't hear anything back until it was too late (after the event). I will never be buying from DICE again. It isn't worth the hassle, other ticketing services are much more simple and convenient..EmmanbmVersion: 4.40.0

Their support dont careTheir support just don’t care… It Took them more than a MONTH to get back to me with an unfavorable answer regarding a refund for a concert. I tried to see if it was possible to get a refund 10 days before the actual concert as there is a button to get a refund REGARDLESS if the read the entire policy on the subject. However, no answers on time to decide if I should still go or not… Money and time wasted. I would have made it if I knew no refund was possible. Why even give the possibility to ask for a refund. Dice do not refund. They don’t take any responsibility regarding this matter and their reactivity is unacceptable… and they don’t care either… last time I use their service.Concert enthusiast FRVersion: 4.105.0

The worst customer service and help line I’ve ever experienced.Had 4 tickets to Peggy gou @ sound nightclub in LA and purchased them through advanced presale, fast forward a month me and my friends are preparing to go to the show and my tickets are gone. I emailed the helpline and contacted dice numerous times as we were coming closer to the concert date. finally they email me once the event happened and not only did they lie and say that the even was canceled but that there was no way my tickets were recoverable, really over this Dice trynna pull fast ones on normal people. Peggy gou is having a second show tonight and all my friends are going but I wasn’t allowed to buy tickets because my money hadn’t refunded from the tickets..Sammy haweilehVersion: 4.36.0

The worstI purchased tickets through dice to an afterparty, the venue either oversold or was not prepared and we waited over 2 hours to get in. The dj we paid for left and by the time we got close to getting in it was 4:30 am and the event was ending. We left and I requested a refund. Dice left me waiting for weeks and then when they finally responded they refused to refund me. I opened a case with my credit card which is still open. In the meantime they blocked me so any event I want to go to that uses dice I can’t buy tickets to. They’re scammers and should be ashamed. There should be other options to buy tickets and they should be shut down. Absolutely horrible customer service and horrible people..SamschupzVersion: 4.28.1

False advertisingI purchased 4 tickets on Monday, October 24 to see the BAND Foreigner on October 30. However, I called the venue on Wednesday, October 26 to confirm what time the show will begin and was told it is not the band but a DJ named Foreigner. It was advertised it was the band with the logo and a picture of the band and listed some of their top songs. However, when we discovered it is a DJ performing Sunday October 30, we had no intention of attending and I made several requests for a refund starting on 10/26 until 10/30. I never received a reply so I submitted a dispute charge to my credit card company. A week later, on Nov 2, after the scheduled event I received an email reply stating sorry no refunds per our purchase terms. This is just a scam..Dani pickleballVersion: 4.72.0

Terrible updateBefore a recent update I loved this app but now I cant use it because my phone isn’t modern enough. So I have to spend a lot of money on a new phone if I want to continue using the app. Most comparable apps such as Ticketmaster and two professional sports teams I watch have apps that work fine on my old phone. Responding to the reply. The existing tickets are NOT visible on the old version on the app. When I click for my tickets I simply get a message asking me to update the app, which I have tried several times to do but I can’t. I’ve contacted Dice twice but received the same lengthy answer that was exactly the same each time word for word but doesn’t help with the app..SportsandmusicfanVersion: 4.47.0

App sucksFirst you have to sign up to get a code to buy a ticket online. Then I received all of their promotions but no code. My friend bought me the ticket instead but the only way for me to get the ticket from her is to download the app which I did. Then I have to add my friend on the app , then she sent me the tickets and I got it through my email and went I pressed view tickets, the dice app opens up and said cannot find tickets. Legit worst app and procedure to simply get a ticket. I get that its supposed to discourage people from reselling but its such an inconvenience. Now I had to message the support team to help me get my tickets. Wouldn’t recommend to anyone honestly. By far the worst ticket purchasing experience Ive ever had..BillzenburgVersion: 4.115.0

Forces you to use a smartphoneIt used to be that you didn't need a phone to go to a concert..Al45626643Version: 4.104.1

Tickets don’t workTickets don’t work and there is no way to contact support..Chris2837382Version: 4.98.0

BewareI got my tickets for a festival via the waitlist so when I decided I wasn’t gonna go anymore I trusted the app to sell it back for me… I put it back on the waiting list a week before the event because I knew a lot of people were still looking for tickets. Not only was it not sold, I couldn’t even give it to the buyer that I found on my own! Blatant scam don’t trust them to sell your ticket.Colin P7Version: 4.61.0

Absolute SCAMBought 2 tickets for Ellen Allien at NYC Nov 22. Show got canceled and postponed to March 18th. The button the return tickets DOES NOT work. Emailed them and no reply after a month now. No way to call or contact other than email. SCAAAAAAAM.ChezzymonkeyVersion: 4.34.0

Poor CSRI never write reviews, especially negative ones. But I’ve had the worst CSR experience with Dice. They blame the customer and take no accountability. And their only solution is to force you to pay more in order to correct the problem..CrabcrafterVersion: 4.28.1

Forced to downloadStop forcing people to download your app to view their tickets.PG514438Version: 4.21.0

Not workingDoesn’t show any event.S. AghamohseniVersion: 4.181.0

Terrible app10 steps to get tickets and still doesn’t work.Iaito1Version: 4.179.0

This app is SO BUGGYSo many bugs. It’s super fun when you get a chance to buy waitlist tickets but the app incorrectly flags things in your credit card info (e.g., expiry date) that don’t allow you to purchase. So you frantically switch between devices trying to find one that works and finally resort to setting up ApplePay with the exact same information. Almost as painful as the original purchase..SwHeKatVersion: 4.175.0

Useless and deceptive appThis app purports to put you on a waitlist but actually does nothing. It might put you on mailing lists though..BzzzoneVersion: 4.173.0

Awful experienceFirstly it forces you to make an account, add a phone number and email to connect to the account. Why do I need to add a phone number if I have an email? Upon attempting to log in it’ll ask you for your phone number, then send an authentication email and ask for a code. My bank account doesn’t even ask for all that to log in. Relax and make it easier to use, I don’t want to make another account for something.BobfjjfskfjbzusbeiddjdVersion: 4.171.0

I wish I could give this 0 starsI do not ever want to download another app to get convert tickets. I would sooner find a printer and print physical copies of my tickets that waste precious space on my phone with another app that I’m just going to delete as soon as I am in the door. JUST EMAIL ME MY TICKETS, YOU MONSTERS..Jjjjjjjjjjjjjjjjj182&2Version: 4.170.0

Way too much hassleSo much rigmarole for a ticket app, my word..MeganjaynestormsVersion: 4.168.0

Do not purchase using this App.Business practices are not legitimate..Sister SyVersion: 4.167.0

Worst appToo much glich worst choice of app.AlmondodVersion: 4.162.0

No thanksNeedless app with way too many gratuitous and invasive notifications..NpofvjjjjdVersion: 4.159.0

Poor user onboardingThis app forces compliance in downloading the app instead of giving the user options to add tickets to their wallet, store tickets in their email, integrate with another app etc. I understand wanting to restrict bad actors in reselling or using tickets that aren’t theirs. I’m sure there are other ways to do this instead of forcing users to download the app and wait for an event to delete it. The apps forceful nature produces a poor user experience. Do better..ZarsismVersion: 4.159.0

Worst appLast year would not let me login in with the credentials I had just made, had to try so many times. Happened to my friend as well buying for the same event. This year Dice forced me to join Apple Pay just to buy tickets, which I did not want to do My most hated app for sure.AndnowIhavetomakeanicknameVersion: 4.156.0

Doesn’t work on my phone.Bought a ticket and app doesn’t work on my iphone 6…now what?.Mr.g123457Version: 4.156.0

Send ticket to a friend is super buggyI’ve been asked to delete and reinstall the app twice by CS to “fix” the fact that my friends names don’t show up when I try to transfer a ticket. It simply doesn’t work properly. Also, the point of release notes is so people can see what’s fixed. Doesn’t instil confidence that there are new releases every few days but zero details as to what has been “fixed” because the release notes are all the same. Lazy development leads to bad apps. Still not fixed. Takes a week to get a response back. Release notes are still inadequate..1000songssVersion: 4.143.0

Sorry…you’re not helpingWhile creating a platform that saves fans from paying insane amounts to see a show is commendable and I am 100% in support of this, I am extremely disappointed in how powerless a ticket buyer is if circumstances beyond his/her control prevent them from attending. Not being able to transfer tickets 2 hours before a show if say, your child gets ill or your babysitter flakes, or another urgent matter arises causes the fan to lose their money and miss the show (unless of course it’s sold out, but they do not all sell out). Moreover, if, as in my case, my partner and I both bought a pair of tickets to see Ladytron as an anniversary gift. Now we have two sets of tickets but cannot sell them, get a refund, or put them on the waitlist. We cannot afford to basically give away the cost of 2 tickets and must wait for the show to sell out and/or for the promoter to refund them. Kind of defeats the purpose, non? It's been a week since I've requested the refund and I'd love to buy some groceries with that $111.56 or maybe even spend it on Hinds tickets. But....MartabatesVersion: 4.142.0

Terrible appAs a person who goes to a lot of metal shows, this has to be the worst concert app ever. Tried to refund my show but they got back after the even ended and said whoops, we cant refund because show ended! Scam..Vic101247Version: 4.143.0

Waste of timeCan’t create an account, same error code appears over multiple attempts. can’t check out as a guest. support was useless. big waste of time.Rat_soupVersion: 4.142.0

Cannot log in to retrieve my ticketEvery time I try to log in, it takes me to sign up page. Please fix it..HhaaooVersion: 4.141.0

Application bugged an no access to supportI cannot update my email address from my account and the app is bugged I have no ways to send any email or support tickets..Pierre44444444Version: 4.140.0

DICE Premium = No DiceWas a great App, but now that they’re going to charge for “premium” features like Exclusive Gigs, pre-sale access, and cheaper tickets, they’re just Ticketmaster with a subscription fee..UottawaVersion: 4.139.0

Not greatIt’s unclear how to use - cannot find credit card info easily, clunky and ugly layout.Ban CanadaVersion: 4.134.0

Small shows need easy access to tickets not this!Please make tickets accessible earlier than a couple hours before the show. It’s not convenient needing to make sure you have data or wifi connection just to get into a concert. Please help people become less reliant on their phones not more. Thank you.Goldenhawk1988Version: 4.133.0

An App That Makes Me Hate ConcertsCongratulations! Your useless app that requires me to sign up my friends and family so I can transfer them tickets sounds a lot like a pyramid scam. And that’s what this app is. Such a waste and of time. You make Ticketmaster look like Gods..LorexsucksassVersion: 4.133.0

Dice sucksIf you’ve used it then you know that Dice sucks.Mr Midnite MoondogVersion: 4.130.0

Very confusing presale optionsRound 1 pre-sale started at 10AM, then page showed General Admission sale beginning at 12PM (Same price). By 12PM, the general admission section disappeared altogether. If the app wasn’t confusing, I would’ve just bought tickets during Round 1 instead of Round 2..VariedScript21Version: 4.129.0

Bad customer serviceHad a bad experience with customer service, will not be using this app again..=kans=Version: 4.117.0

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