DICE: Live Shows Customer Service

I recently had the pleasure of using this fantastic app that completely transformed my concert-going experience. This app not only simplifies the ticket-buying process but also enhances the overall journey of attending live events. The user-friendly interface made navigating through various concerts and artists a breeze, providing a seamless and enjoyable browsing experience. What truly sets this app apart is its robust recommendation system, which not only considers my favorite artists but also suggests similar ones that I might enjoy. The ticket purchasing process is incredibly smooth, offering a variety of seating options and price ranges to cater to different preferences and budgets. Additionally, the app provides real-time updates on upcoming concerts, ensuring that I never miss out on a show by my favorite performers. The in-app integration of interactive seat maps and virtual views further assists in making informed decisions. I appreciate the attention to detail in the app’s design and functionality, making it an indispensable tool for any concert enthusiast. Overall, this app has become my go-to platform for securing tickets to my favorite concerts, elevating my live music experiences to new heights. Highly recommended for any music lover seeking a convenient and delightful way to access live events!

This app works flawlessly! Just read carefully and be aware that different promoters handle policies differently. If the event in non-refundable you can try to reach out to the group hosting the event and they will do their best to accommodate. Just be responsible and read carefully before you make a purchase. This app will work the way it’s being designed to. Never had issues on this app, in fact I love how they let you see all you past tickets so you can keep track of events. To finish it off the purchasing, invite a friend, send friend tickets, and return tickets (when available) is so easy to use!! Lastly the fact the tickets have a manual activation portion makes it much better and secure so you know your ticket is within your control. Thanks Dice keep up the updates and good work!! Just and idea: you should add venue photos/details to allow people to prep before going. In example the Brooklyn navy yard is a long cold walk before entering during winter season. A lot of first timers would appreciate it, and may keep them going to event more often. I don’t see any other apps doing that which would make this app even more of the GoTo app!!!!

I waited until the Newport Folk Festival went on sale at 1 pm Feb, 1. I clicked maybe 10 seconds after the sale opened, and the app sat and spun for 45 seconds before it put me into the waiting list. I received a confirmation email @ 1:04 that I was on the waiting list. Gone that fast, the tickets were already on Stubhub @ 5xs the price. This app is no better than the others. The scalpers and bots rule. Update after response: I’d believe the response if it wasn’t for the fact that I know three other people who had the same experience. We all attempted to get the tickets at the moment they became available, only to be locked out until everything was sold out and then put into the waiting list. What’s infuriating is that tickets immediately became available on Stubhub at $700 apiece. My supposition, without evidence, is that the majority went to scalpers which begs the question of complicity with the company. I just hope the hearings over the Taylor swift ticket debacle, include all companies. I think that an honest attempt to resolve this issue would be a survey of NFF attendees who actually got tickets at cost vs secondary market.

Got 6 tickets for MMW. Right after purchasing 2 of them I realized it was the wrong venue. I called and inquired thought the website for help. Lost $150 because no one got back to me till this day. Space closing party on Monday was a total CAOS We waited 5 hours. Upon getting to the front the women manager/ boss said I can only go in alone. I said I’m with him. My friend. We both had tickets and waited for all this hours. She asked two of the other bouncers ( have you seen him for all this hours too? They respond no) then she said you can go in alone. (I’m a women, I do not go out to clubs alone), try to explained and told the truth . My friend kept moving just not to be in the same position for hours! With tickets!!! To what she responded, he needs to wait. Eventually he will get in. When???? After 10 hours?? Is that an amount of time reasonable to this lady for a client with tickets to wait and get in??? Everyone at the door at SPACE IS RUDE. Apparently I doesn’t matter that you have a tickets if you over sell the venue DICE. It’s no need for bouncers and managers to be rude at SPACE. IF A CLIENT DOES NOT WANT TO WAIT MORE THAN ONE HOUR TO GET IN WITH PURCHASED TICKET IN ANTICIPATION , THE CLIENT SHOULD BE ABLE TO REQUEST A REFUND. DICE IF YOU SAY YOU HAVE CUSTOMER SERVICE, HAVE THEM RESPOND TO THE CLIENTS IN NEED. I LIKE TO HAVE MY REFUND PLEASE. Thanks.

I stupidly purchased tickets to a concert before realizing as I went to put it into my calendar that I already had an event scheduled that day. I read through DICE’s terms prior to purchase and I knew that getting a refund probably wasn’t on the cards, but I was able to submit my request very easily and decided to give it a shot. Their representative Dan was incredibly kind and managed to get me a refund for my ticket. I found DICE to be very forgiving and easy to communicate with, and my experience (albeit short) with customer service was incredibly positive. I should note that this is my first time using DICE and the concert isn’t for another month and a half or so, but after this experience I’ll definitely be looking to use this app again!

Considering that here were a lot of people who couldn’t get to the Queen Herby Concert on Friday September 29th, I was surprised that there were no notifications about available tickets. I just wish that there would be a secondary notification that says you have five minutes remaining of ticket availability… Thanks Dice! PS - Some people are not used to the triple figure ticket prices for Standing Room Only Venue Concerts! Whenever you start a ticket sale, please send out a notification that tickets are selling at an unusually fast rate and interested parties should consider grabbing tickets as soon as possible. Also, when y’all raise price tiers you should give a day’s advance notification that said tier is rapidly approaching!

This app works well technically, but eventually you realize it all adds up to make it more difficult for you do what you want with your ticket. 2 reasons. 1) They stop allowing to transfer your ticket a couple hours before the event starts, so if you have to give it to someone last minute you’re screwed. 2) if you try to sell your ticket back to them, your ticket is locked up until the event starts, and you have no way to know if you have a chance of getting it sold or how many people are on the waiting list. Theres no easy way to take yourself off the waiting list for sellers. Their support is very good, thats the only reason I am giving them 3 stars.

The customer service people at Dice ( Daisy) is amazing. I was having an issue with tickets. She replied to my SOS asap. She helped me through my whole dilemma. I was able to get my tickets to get the matter resolved. I will most definitely be using the app again. The app is easy to transition it even shows me past shows. The waitlist is a great feature. In the age of bots and price gouging resellers. It’s very good to know you can rely on an app that isn’t going to cheat you. The waitlist allows you to be able to purchase sold out tickets for the same price it originally went on sale for. I just love a concert goer like myself I was amazed. 5 stars

This app makes it so easy to buy tickets at an upfront price, which although is high sometimes, at least there aren’t hidden fees at checkout and you know what you’re paying. The fact that you can return your ticket to the wait list for someone else to buy is an amazing feature and makes it so seamless by just refunding your credit card as opposed to requiring you to submit your banking info like other apps. On top of all that their customer service is fantastic and they respond quickly and efficiently to any technical problems I’ve had in the past.

I had an issue with a refund and reached out to the team at DICE FM. Honestly, they were incredible. Friendly, quick to respond, and genuinely helpful from start to finish. They made the whole process so smooth and stress-free, keeping me updated the entire time. It’s rare to find an app where the support team actually feels human, patient, and willing to go the extra mile — but DICE absolutely delivered. I got my refund without any hassle, and I’m even more confident using the app now. Huge thanks to the DICE team for turning a stressful situation into a great experience. Highly recommended! 👏✨

Dice is a great app for finding out about shows and events and getting suggestions, however I recently went to an event and found out that the ticket I purchased for anytime admission was sold at $20 more than a different company, for the exact same event and ticket type. Unfortunately the tickets I purchased were non-refundable, otherwise I would have bought through the othe company and end up saving some money. The other company was actually advertised and connected to the event itself, and so it was legitimate. I would use Dice to purchase tickets again, but first I’d make sure the price point would be comparable to other venders.

This app is great. When they dive live showed tailored to you, they mean it! I contacted the team to see if I could propose to my better half at a show ( lala land green velvet) in Miami. They got back to asap but I asked these things just a day before the show. So I was late! But the staff stayed in contact with me and I also spoke with dj moonboots. Who’s couldn’t play both songs for my lady but he did play one! All in all she said yes and the staff at dice actually seems to care! It feel great to know that the people on the other end of these emails are actually people! I highly recommend this app!!!!

Probably one of the easiest apps for live show goers. I love the feature of sending a ticket to someone else incase you can’t make it to a planned show. Their customer service is so quick. They managed to help me sync my old account with an old phone number to my new one within a couple of hours for a future pending refund to a canceled show. Everyone who works for dice really wants to improve the quality of making it easier for ppl who use the app, it’s really refreshing to see that honestly. If you ever need help with the app just email them they’ll respond ASAP!!!

They are the absolute best when it comes to customer service. I was in the waiting room for a show and they took me off the waiting list when I was asleep. I saw the policy where they prioritize you if you missed it when you got off the waitlist, so I emailed to make sure I was #1. They got back to me and moved me to the front, and I was able to get a ticked! But then I realized I could only buy one, when I needed 2, so I emailed again and they pushed me to the top of the waitlist again!! They were amazing, and I had a great time at the concert.

I don’t usually take the time to review apps but I have so many positive things to say about this one. As an avid concert attendee this app makes it so easy to buy tickets at my local venue as well as sell tickets to other people if I don’t need them anymore. I love that once a show is sold out there is a waiting list so you can always return them to the waiting list for someone else to snag. I have worked with customer service twice and each time I have emailed them they have responded within minutes and resolve my issue on the first email.

I recently started using this app for concerts. It’s very easy to use, provides good information about upcoming events, etc. Recently, I had a question about possibly getting a credit for a ticket because a person I was going with had a change of plans. I sent an email. Customer service responded very quickly with the procedure and how things would work if and when the concert sold out for listing of my ticket for possible resale. I was very pleased with their quick and detailed response.

Dice is the superior ticketing platform!! I have been using this wonderful app for a year or more and i have to say Dice is extremely helpful, supportive, and responsive to any questions you may have. They show you the prices upfront, no ridiculous service charges like the others *cough cough* you know who i mean. At the heart of Dice must be people who love and enjoy what music does to individuals and communities. They truly shine above the rest. I will choose this app every time as it brings back the fun in purchasing tickets again.

I was waitlisted for tickets, and because I was several time zones away, when I was notified more tickets were available, I missed the window to make a purchase by probably an hour. I emailed customer service using the contact page on the app and within 30 minutes, I received a message back and they escalated my wait status back to the top of the line. I honestly didn’t expect to hear back from them for days, if at all. Super impressed! And we ended up getting the tickets we wanted!!

Thank you! Thank you! Thank you! It’s very rare these days to find a company with splendor customer service. Dice has above and beyond great customer service. I emailed them with my concerns and explained my situation and circumstances and I received a quick reply in less than 24 hours. The reply came from an actual human not AI or general reply. To be specific the team members name is Angelo but I am sure the entire team is great! My issue was resolved and handles beyond my expectations. Thank you, Thank you, and Thank you! Dice is a cut above the rest!

DICE makes it so easy to order tickets for events they are featuring. Was able to get a pair of tix no problem right when presale started. No hang ups or challenges. Their texting reminders 15 min before the event then when the sale started was super helpful so I could focus and get the tix I need right in the app. And when I needed to update my phone number to get these text reminders the day before, their support (Lily) was super helpful, efficient and friendly. I hope more of the shows I want to attend are through DICE.

This app is outstanding. Not only are they super honest and straightforward about costs, they want you to get to the show you want to go to and to expose you to stuff you might be interested in. They make the possession of tickets easy and it has never felt stressful, confusing, or hurried. I don’t find their promo banner notifications to be overboard or annoying. They help you resell if you need to. You can very easily waitlist yourself for a sold out show. Wish it was this easy in more settings. Get this app.

This app makes buying tickets for your favorite artist a serious breeze. And it makes returning them so easy as well! I had a small technical issue with a return and so I messaged customer service and they replied within 24 hours and were able to completely assist me with my issue and even helped me understand what was happening, which was just a small glitch. Really enjoy the ease of this app and the layout is fun too. Great and personal customer service. Recommended!!

I do love the events on dice, however its a huge pain as someone who’s under 21. I cant restrict what i see to my age range, so instead i have to endlessly go through every single listing for the age restriction. I cant go to at least 50 percent of the events that are recommended to me. In my recommended feed, last time there was not a singular event that i was able to go to. This isnt a huge issue, especially since im obviously not the demographic here, but it is enough of an inconvenience as a user that i should at least let you know.

Dice client connection error 2. Nothing will load

I enjoyed dice fm.

I love this app & wish every entertainer used it. Easy to resell, give tickets to a friend, and no surprise fees after showing the price.

Highly devoted team for all sorts of inquires! Had an issue with my tickets for an event, was resolved within minutes! ❤️ r

Dice is really good for preventing ticket scalping and keeping prices reasonable! However when an artist uses DICE, there are no alternative ways to get tickets. DICE requires the most up-to-date versions of phones and OSes, if there was a way for older phones to use DICE or even if an alternative email link 2 hours before a show could be arranged, it would be way more inclusive.

Truly loving this app for local shows in the Toronto area. Great acts at easy prices. The ticket resell process is perfect: waitlist to buy at face value = no predatory scalping. God bless Dice.

Much better option than TicketMaster. More artists should use this platform.

Fixed me up right quick.

More venues please! 🙌

Aside from the excellent user-friendly application itself, it also supports fairness and transparency. They tell you the price that you pay up front with no hidden fees, they have excellent customer service and they provide an effective way to sell your ticket in a way that doesn’t support price gouging. Support this app and those who made it. We need more of this type of thing. Highly recommended!

Best concert app out there. Hands down. Excellent UX design.

Best support team, they even fix my relationship

Literally the best according to design and convenience app for concert’s i’ve ever used, very cool!!

Love this app it’s the best because it’s affordable concerts and I don’t have to go completely broke to go and watch a great show keep it up dice I love you

Quality.

Sadie’s show was perfect. Thanks Dice.

I had purchased concert tickets for a show this past Friday, but later realized that I would not be able to attend.I looked up the refund policies for DICE and saw that I could submit a refund request. I submitted my request and a representative named Stephanie told me that if I purchased tickets for another show within 24 hours they would refund me the purchase price of my initial tickets. I did just that, and advised Stephanie what I did, but several days later a different representative, Jon, contacted me and said they would not process any refund. I reasonably relied on what their representative Stephanie told me and purchased another ticket under false pretenses. That's not fair. If anyone else has had this happen to them, start posting on Reddit and any platform, and if there are enough of us we'll get the attention of an attorney to look into bringing a class action against DICE for these deceptive and fraudulent activities. They know that no one can chase them in court over one ticket, but if this happened to me it's definitely happened to thousands of other people. Companies that engage in deceptive or misleading acts like this should be held accountable. This is not a cool scene friendly company, they just want your money, and they are willing to lie to you to get it. If you can remove at least one company or group from your life that is willing to lie to you to make money, then that's worth it.

This app is great at blocking ticket inflation but the “return to waitlist” feature is so messed up sometimes. I asked about the feature for a sold out show and without consent the guy in customer service sold my ticket. I literally asked why it wasn’t available and now my ticket is GONE. I am not only furious but now don’t get to attend my show because I cannot afford the new ticket prices! This is not even the first issue I’ve had. I had tickets to a jai wolf show and a few hours before I had an an emergency and couldn’t make it. I went to send my friend the ticket but the send to a friend feature was disabled and I couldn’t return to the waitlist either. I emailed dice and never heard back. Given you can’t list tickets on StubHub or anything using this and the only wait to get a valid ticket it to use send to a friend, the ticket was lost and so was my money. Again, no one ever responded from dice. I was not happy. I urge major venues such as avant to stop using this app. It’s a scam. Thanks so much! *edit: I heard back from the people at dice about a week after the event (I couldn’t seem to get a response prior to the event so no resolution was had allowing me to still attend the event) and they credited my account. While I appreciate this I was very sad I couldn’t seem to get anyone to handle this prior to the event. Still really sad and disappointed about this.

I've used DICE before and had no issues with it until I had to request a refund for the Excision show that was rescheduled at the Brooklyn Mirage. When the show got rescheduled, I received an email to request a refund which I immediately did, well within the timeframe allotted, and got confirmation through the app that my refund was sent. My friend had sent me the ticket, so I had to wait for them to receive the refund to send to me. I waited around two weeks expecting the refund to come through, checking in with my friend but she did not get it, so I sent an email to DICE asking for an update. First, it took them two weeks to respond to my email. Second, when they did respond, they told me they never got my refund request, despite the app telling me that my request was sent. I sent them multiple screen recordings proving what the app was telling me. Support told me that their tech team looked into it and they could see that I started the refund process but that it was never finalized, so they could not refund me. There was simply no way for me to know that my refund request was not finalized other than the indication that the app gave me. A MAJOR bug in the app that I have to suffer for with no reconciliation. I would highly discourage anyone from using this as I could not even trust their customer support to fix this.

So I’ve used dice twice, and though I didn’t have an issue my first time, I definitely did my second time. My friends and I pulled up to an event but had to immediately leave due to police surrounding the entire area and transient people running at our car. We could not leave our car, we could not even park in a nearby area, it was very dangerous. My friend who was driving was so scared, every corner she’d turn there would be people RUNNING at our car. At one point we even had the helicopter spotlight on us and had to pull over. We had never been so terrified before, so we opted to leave the area. This of course happened before the event started but because it was within 24 hours their policy said we could not receive a refund. The response I received after I had explained the situation, felt auto generated. My friends and I TRULY feared for our lives which is the only reason we didn’t attend, and even then it didn’t seem to express the seriousness of the situation. It was entirely out of our control and we decided that night to keep our lives. My friends and I drove over an hour to attend this rave and we were extremely excited. It truly felt like we discarded $22 each to keep our lives that night.

I purchased tickets for an event on the day of, to which there was not any information about policy. I had cancelled the tickets and requested a refund because it was not the correct event and there was a technological error within the app to which I had no control. I showed up to the event because my tickets were never cancelled and I was already in the area that night. The line was still out in the cold 45 minutes plus after the event was advertised. The whole experience was very frustrating to say the least. The day after was when I finally received communications from customer service to which was unsatisfying. I was told that “ In no circumstances will a refund be issued within 24 hours of an event, in line with our Purchase Terms. Sorry to be the bearer of bad news!” If this was the case I should have been informed of the policy upon purchase of the tickets. Furthermore my case was not taken seriously. A combination of human error and tech difficulties made this possible. From how I see it, customers are not taken seriously and are brushed aside frequently which gives me no reason to continue business again after switching my event app to this one Im very unhappy and will be switching back to my previous vender.

I bought tickets to an event that I realized the morning of I could not attend. No problem, I thought, because the event had been sold out for months and had a waitlist going. I returned the tickets to resell at face value at 10 a.m. The app gave me a notification that they were listed and that I'd be notified when they sold. They supposedly never sold. The tickets were then returned to me before the event - but the app did not give me a notification telling me that they were returned. By the time I realized this, if was an hour before showtime and I tried to transfer them to a friend so they didn't go to waste, but the "cut off time" for ticket transfer had past. Why can't you transfer tickets anytime??? I went to a show last night and got there late - my friend was already in our seats but was able to transfer my ticket to me at the gate through the AXS app - and the band was already on stage! It seems like just another way for them to make money!! For GA shows, they can game how many people will attend based on returns and transfer cut offs, then release more tickets in the same way airlines game seat sales. I will avoid shows that use this app for sales in the future.

I recently purchased tickets to a show on Halloween via this app in Santa Barbara CA because I figured it might be a little cheaper than paying at the door. When I got to the venue, the employees told me that I could either wait in the massive along with all the people without tickets to try and get in or bribe the security $20/person to get in and skip the line. Also, they were saying that other people without a ticket could do the same $20 bribe to get in. All the while, they were letting people in without tickets that were “regulars” to bypass the line entirely without tickets or bribe. What is the point of buying a ticket that doesn’t actually provide you with admission? I contacted support because I wanted a refund since I couldn’t even get into the event and today (2 1/2 weeks later) they responded saying they are only able to provide a refund if the event is canceled. Meaning they won’t refund you if you are unable to get into the event and are physically there trying to get in. Seems like pretty shady business practices to me and I plan to only use this app if the ticket is free on it from now on.

Bought two tickets to a show that was listed to end at midnight. This was listed both on their app and on my email that included my tickets. It didn’t end at midnight and I never got to see the headliner (I had to leave because I had work very early the next morning). When expressing my frustrations on how I would have never purchased the tickets had I known how late the set would run, while inquiring about a refund, they refused because “set times can change”. Then they asked for proof that it said midnight but their app no longer showed the event info after the event had ended. So the only proof I had was through the Google email I was sent that showed the set time ending at midnight. They said it didn’t count because it was Google, not them. But Google doesn’t just make up set times. Google pulls event information from sources created or controlled by the business or event organizer. So I’m very confused about that. Just seems dishonest and wrong. I won’t be purchasing any tickets through this app again considering I can’t trust that their event info is correct.

I completely understand DICE’s refund policy, but there is a certain line that should be drawn when it comes to organizers that DICE chooses to work with. If you’re working with a venue, you need to realize that poor experiences from understaffing and irresponsible management is going to affect DICE’s reputation. After waiting 2 hours in the freezing cold (from 10:50PM until 12:15) on New Year’s Eve… for a NEW YEARS event, we weren’t allowed in until 15 minutes after the ball dropped. It was even longer for my friends and the line stretched around the block. There was ONE person on security and ONE bartender for an event of 200+ people. The venue was packed to the brim and I couldn’t even move. Mandatory coat check that we had to pay for on top of the ticket costs. We payed $70 each— $140 for our tickets. No refund or accountability from DICE support. This was a complete waste of money. I hope nobody ever has to deal with this again. I will never ever buy tickets through DICE in the future, so hopefully no bands I like ever use their services.

I wanted to express how much of a bad night I had because of the “secret” location. The dice app showed two addresses and none of them were the ones of the event. It showed the last address of rash in bedstuy and the second address, the one the map showed, sent us to williamsburg between Bleecker and N4th. So we actually went to both places to find none of them were the venue. We spent 12 am in the cab. We couldn't find the place and our tickets weren't used. The response I got is that I should have checked on social media. Update: the response I received is that the location was sent to the email, and that is misleading because the email showed a first location that wasn’t the one for the event. And if you go to the dice app there where two addresses, and none of them were the ones for the event either. This event was a charity event for what happened in Rash last year, we were trying to help the place to get back to it’s feet. I even said that if a refund is not possible I’d be fine with credit for next events.

I downloaded Dice to check out what’s going on in another city while I’m away on vacation. As I finished browsing, I locked my phone and figured that was that. Last night, I got a reminder about the show I bought tickets to, which was interesting to me because I had not bought tickets. Checked it out, realized I accidentally authorized Apple Pay when I tried to lock my phone after browsing. I sent a refund request and explained the situation, since I don’t even know the artist I had a ticket to see, and was told that it’s “my responsibility to ensure my purchase is correct before completion.” Which made me laugh, because I had zero intention of purchasing anything or completing any order. Now that I’m out money I don’t have for a ticket I didn’t mean to buy to see an artist I don’t even know, I’m deleting my Dice account. It seemed like a promising way to find shows as I travel most of the time around the US for work, but they already have money I didn’t intend at all to give them, so I hope it’s worth it.

This app is setup to be good besides the fact that the waiting list feature is the biggest headache on the planet. trying to buy tickets for a concert right when they released i didn’t even see an option to buy them, only to join the waitlist, so i did. no clue what position im in, when is ever get them or anyrhing. months later i finally get a text saying they’re holding my ticket, but it just so happened to happen early in the morning, while i was asleep. so all i had to let me know that i had an HOUR to buy the tickets was ONE text. after missing the hour window to buy the ticket i had to RE ENTER into the waiting list. i am beyond upset, i’d be willing to pay up to 100 dollars for that ticket but instead i have to wait till some one wants to sell their 20 dollar ticket and though i was one of the first to get the option IM AT THE BACK OF THE LINE. this system is trash please give me my tickets.

A performance by an artist at the club Money Baby was marketed on this app for New Years Eve. The tickets sold for $150. My friend and I paid well in advance for this performance. Upon arrival, no one scanned the tickets, rather our IDs were checked and we were let in, no mention of tickets. So we asked multiple security guards and staff personnel when were the tickets going to be scanned, as we had already paid $150 for them yet my friend and I-as well as other guests were being let in for free. Multiple staff members said they had no clue about tickets while others claimed that it was because we were early and the club would be “reset” around 8pm (it was 7:30pm at the time), insinuating that everyone already inside would need to leave and reenter with a ticket. This, however, never happened as they continued letting guests in for free. This means we paid $150 for a “performance” which really turned out to be more of an appearance, yet the club itself never charged for entry.

I recently made an accidental purchase (not knowing someone else had bought tickets for me) and I tried to explain this to customer service. They mention they are able to refund before the event begins, even if it’s the same day. I tried contacting customer service prior to the event and not only did they take forever responding but they stated they would notify me prior to the event starting. I waited and emailed a few more times with no response. The event passed and I had to email again (even requesting for the event manager or supervisor), only to be notified that I would not be able to get my money back. I requested a credit to compensate for the loss, considering I didn’t even activate my tickets, but they also negated that. Overall, the app is good to search for your favorite artists playing at local venues but the refund policy is a lie and customer service is lacking. Make sure you are purchasing correctly because they do not do refunds. This review is meant for those two things.

The option to “refund” your tickets in the app is an absolute and complete scam designed to cheat you out of both your tickets and your money. Once you put your tickets up for “refund,” they may or may not sell to anyone else. What Dice doesn’t disclose is that they will make profit from the “refund,” and more importantly that the refund may not go through, and it if doesn’t, you have absolutely zero ability to transfer or sell your tickets. There is no option whatsoever to cancel the “refund.” There is also no option to transfer the tickets to someone else if the “refund” fails. That option is specifically grayed out in the app once the refund period is over Thus I was left with $260 of unsold tickets that I could neither use nor transfer. This Dice has wasted me an enormous sum of money with a scam feature designed to enrich their profits. Awful, awful scalping company designed around greed just like all the others.

I purchased two tickets for a New Year's Eve party in London through Dice, with the event slated to begin at 9:30 pm as per their platform. However, upon arriving at the venue, there was no music or crowd. After waiting for over 10 minutes, my wife and I left, frustrated and disappointed. We even confirmed the correct address with the building neighbor, an international student center. In real-time, I reached out to Dice through their app's "Help Center," but received no reply until two days later. I requested a refund, as the service promised was not delivered. However, Dice insisted that their policy prohibited refunds and directed me to contact the event promoter. I emphasized that I, as the purchasing party, expected them to take responsibility, but their responses remained inflexible. Their suggestion to contact the event promoter is akin to Uber directing you to the driver for an issue, or TripAdvisor passing the buck to the tour guide – a practice these platforms avoid. Dice's lack of accountability and customer care led me to contact my bank for assistance, providing them with evidence and our communications. In summary, Dice's "Help Center" proved unhelpful, and their refusal to address the issue leaves much to be desired. Don't waste your money, especially for significant events like NYE. Explore alternative platforms with better support.

Recently purchased 2 tickets to a local event. Apparently the venue updated the requirements for entry to needing a vaccine card. I didn’t have mine so the venue would not let me in. No where in the DICE app did it mention these requirements. They did however send me an email not even 5 hours before the event with these details in the fine print at the very bottom. I was not able to attend the show due to this and when I requested a refund, they denied me. They said since it was in the description in the email, there’s nothing they can do. I feel that is highly unprofessional as they should have sent me this info as soon as the venue changed their requirements as well as updated the description in the app. Not just send an email with it in the fine print not even 5 hours before the event. I won’t be using DICE for future events or ticket purchases and will recommend others not to use it as well.

Found a solution to the broken “send tickets to friend” problem. I assume Dice has no QA or product management team, since the app makes it nearly impossible to send tickets to a friend. If you have many contacts, your friend may not appear in the “has Dice” list (even if they do). And they won’t be able to see you either. And the “has Dice” list is often truncated about halfway through the alphabet. Solution: Go to your Account page in the Dice app (click the silhouette at bottom-right), then click the “share” icon at the top-right and send a text to your friend. Once they have accepted and “followed” you, you’ll get a notice in the app that lets you now follow them. They should then show up in the share list. Good luck.

I would give zero stars if I could. I bought a ticket for Newport Folk Festival and was told that I had a fan protect , and easy resell guarantee. I thought I could go but could not, I did resell the day before but on the day of the event, I was told I had to claim in the DICE app after event began. Only to find that as a new user I made a mistake that would make reselling it impossible. So not only am I disappointed that I cannot go, now I’m out a lot of money, and have also disappointed someone else who bought from me and I cannot resell because despite immediately contacting customer service, nobody has responded from DICE. Not sure what stubhub will do with my “resell” but this app should have a warning… as should STUBHUB. Now stubhib (that endorses this platform on their site directions) is making me pay for the ticket I couldn’t transfer. This is one hundred percent a scam.

Unfortunately an event I want to attend is utilizing this app for the ticket sales. I don’t appreciate being forced to download an app in order to see or utilize my tickets to this event. It would be greatly appreciated if the QR codes were available via the mobile site or through email. If there are issues with cellular service there is no way to screenshot QR codes well beforehand, because they are not available until two hours before the event. I just find it pretty inconvenient especially because one of the tickets is for my sister, who has issues with using technology in general, and she likes to print out her tickets. Otherwise the app works fine as of today.

The app is clearly not as good as Ticketmaster and I completely missed a show because I only have the app on my phone close to the concert date. No emails are sent showing the receipt of purchase for a ticket and no followup emails are sent leading up to the event. I will not be attending any shows held at the Treefort Music Hall venue because of the lack of updates when purchasing tickets through this app. [E] Their response to this to make sure notifications are always turned on for the app so prepare to be spammed for notifications daily if you have this app. Also, if they did send emails reminders for the show, I wouldn’t be writing this review in the first place… such a strange app and such a strange response back to this review.

Waitlist function does not work. Listed an extra ticket on the waitlist for a sold out event. Ticket went unsold for a high demand event while multiple people remained on the waitlist without opportunity to buy extra ticket. Dice cheats the buyer out of opportunity to sell or even gift ticket to those on the waitlist and cheats those who are on the waitlist out of the opportunity to attend a sold out event while extra tickets go unused. We even tested the function out. My husband had an extra ticket and listed it on the waitlist. I joined the waitlist. His ticket went unsold while I never moved off the waitlist. At the event he met several people who had friends also on the waitlist that were unable to get a ticket. Meanwhile the response below received by Dice doesn’t address the issue or rating. Nice check the box reply, Dice bot.

Deleting the app once this concert im going to is over. it feels obvious with the pure amount of data this app tracks and records that y’all sell it to 3rd parties for who knows what purpose because why do you guys really need access to my search history and app purchase history? financial info I understand because of the nature of the tickets themselves, but some of this it feels like you are just taking it because you can ans already are taking some stuff because you need it so why not all of it and the user can’t access their tickets without downloading this app. they don’t really spell that out for you before you buy them. isn’t until after that it’s really announced that “hey we want you to download our spyware so you can access the tickets you bought :p”

I would not recommend this ticketing company to ANYONE. The customer service has been awful: the first time I reached out, no one replied and my ticket was closed. The second time, I was told they’d reach out to the event organizer and when that person did not get back to them, they washed their hands. I’ve had to follow up a couple of times to get the event organizer information with no reply. Seems sus. It’s actually really sad that a company could be so greedy. When a concert time is changed, have some understanding that people that live an hour+ away from a venue might have to work late and would miss the first hour of the concert if they did try to attend. Huge flop and I’d rather pay the bigger companies who’ve refunded me for less in the past.

When I first heard about Dice, I thought it was an awesome concept. However, the app isnt nearly as functional as it should be if it wants to be a viable alternative to StubHub. I’ve tried to use Dice in two scenarios, both times it has failed me. The first time was 2 months ago when I tried to purchase tickets to a show. The app crashed so I was unable to buy. I ended up on the waitlist, which I can live with. The second time was 5 minutes ago; after two months, I was removed from the waitlist! However, I only had 20 MINUTES to buy my ticket or I lose it. Since I had been logged out recently, I didn’t get a notification so I missed my shot. What genius decided that someone should get twenty minutes to react when they’ve been on a waitlist for 60 days?! Terrible

The app requires real human support to deal with their constant bugs and the need to address issues during the events when you can’t access tickets. Anyone that has tried to reach their customer support knows the long wait times and then they don’t take responsibility when you miss out on an event due to their error. Their events constantly have incorrect information and when it’s costing you money and you request a refund they pretend it wasn’t error, even after you show them the screen shots. If you’re waiting for a specific show to go on sale on an advertised date, always check ahead of time. More than likely their app will release them early screwing real fans who waited for the published date.

I had a very disappointing experience with DICE. I purchased tickets through their platform. Unfortunately, the event was cancelled. More than two weeks later, I still haven’t received my refund. When I reached out, DICE kept pointing to their “Purchase Terms” and shifting responsibility to the event organizer, even though my transaction and payment were directly with DICE. Their own website states refunds should be processed within 5–10 business days of cancellation, yet that deadline has long passed. It feels unreasonable — and unfair — that customers are left waiting indefinitely while DICE continues to hold our money. The communication has been unhelpful, with no clear timeline or accountability offered. At the very least, DICE should take responsibility for refunding customers promptly, then resolve matters with organizers themselves. Instead, the burden is being placed on customers, which is unacceptable for a company that positions itself as a trusted ticketing platform. I can’t recommend DICE based on this experience and would urge others to be cautious when purchasing tickets through them.

First you have to sign up to get a code to buy a ticket online. Then I received all of their promotions but no code. My friend bought me the ticket instead but the only way for me to get the ticket from her is to download the app which I did. Then I have to add my friend on the app , then she sent me the tickets and I got it through my email and went I pressed view tickets, the dice app opens up and said cannot find tickets. Legit worst app and procedure to simply get a ticket. I get that its supposed to discourage people from reselling but its such an inconvenience. Now I had to message the support team to help me get my tickets. Wouldn’t recommend to anyone honestly. By far the worst ticket purchasing experience Ive ever had.

It used to be that you didn't need a phone to go to a concert.

Tickets don’t work and there is no way to contact support.

Bought 2 tickets for Ellen Allien at NYC Nov 22. Show got canceled and postponed to March 18th. The button the return tickets DOES NOT work. Emailed them and no reply after a month now. No way to call or contact other than email. SCAAAAAAAM

I never write reviews, especially negative ones. But I’ve had the worst CSR experience with Dice. They blame the customer and take no accountability. And their only solution is to force you to pay more in order to correct the problem.

I purchased a ticket for a show and the app didn’t even work to access the ticket. Don’t know why they don’t send to email like every other ticket provider. I requested a refund right after purchasing when I saw I couldn’t access it and all they said was my ticket was on wait list. Spread the word and avoid this app at all costs, they are scammers to the highest degree. I am gutted.

Had a bad experience with customer service, will not be using this app again.

I got my tickets for a festival via the waitlist so when I decided I wasn’t gonna go anymore I trusted the app to sell it back for me… I put it back on the waiting list a week before the event because I knew a lot of people were still looking for tickets. Not only was it not sold, I couldn’t even give it to the buyer that I found on my own! Blatant scam don’t trust them to sell your ticket

Stop forcing people to download your app to view their tickets

Can’t manually add information for a ticket transfer, can’t use an email address, friend or family or whoever has to be in your contact page or you have to have a connection on the app itself. Garbage. Opposite of user friendly. I’d have given it a zero if I was allowed.

I hate that I need to download an app for something that would work without one. Everyone else lets you use tickets from your email/photo. Completely unnecessary and inconvenient experience for customers.

The concert was cancelled in September and I have still not received the refund. Customer service has been very slow, takes no accountability, and places all responsibility on the customer while refusing to provide proof of purchase

I’ve signed up for wait list and DICE at constantly sending me unrelated notifications I never signed up for. The last notification I received was plugging social media type features of the app. Useless unethical tactics

Terrible customer support and zero accountability. My concert was rescheduled, and Dice’s own policy clearly says rescheduled events qualify for a full refund. Weeks later, I’m still waiting — their support barely replies, and when they finally did, they told me to contact another company for my refund. They have all the booking info yet refuse to handle it themselves. Shady business practices and dishonest behavior

Absolute dog excrement.

This app is useless. Just use the phone wallet. Waste of time and phone memory.

I hate that i can’t have access to my tickets without downloading and using an app. There are people who might need to print tickets - old-school, yes - but not everyone has access to smart phones, apps and so on. Also, not sure if this is Dice’s fault or the venue’s but the ticket said 7pm showtime. We arrived at the venue and there was a sign outside saying the opening act would be on at 8pm and the headliner at 9:15pm. Ugh. Serious problem in a venue with no AC during a heatwave.

I hate that I have to bring a phone to a concert.

A friend of mine got tickets for us through this app and sent my ticket to me through this app. The app wants me to register to access my ticket. But every time I try to register it gives me an error message. I have contacted their support team and no one has gotten back to me either. This has been going on for days. Currently I have no access to the ticket I paid for…

This app sucks. There’s no refund once you paid your money. This ticket price is outrageous as well.

The app is designed as though the average ticket buyer is a criminal, trying to sell a venue’s worth of tickets at an inflated price. Maybe I just don’t want to go to a show where the band has decided not to take the stage until 10.30pm on a school night. With Dice, I basically have to eat the ticket.

Doesn’t show any event

10 steps to get tickets and still doesn’t work

So many bugs. It’s super fun when you get a chance to buy waitlist tickets but the app incorrectly flags things in your credit card info (e.g., expiry date) that don’t allow you to purchase. So you frantically switch between devices trying to find one that works and finally resort to setting up ApplePay with the exact same information. Almost as painful as the original purchase.

This app purports to put you on a waitlist but actually does nothing. It might put you on mailing lists though.

Firstly it forces you to make an account, add a phone number and email to connect to the account. Why do I need to add a phone number if I have an email? Upon attempting to log in it’ll ask you for your phone number, then send an authentication email and ask for a code. My bank account doesn’t even ask for all that to log in. Relax and make it easier to use, I don’t want to make another account for something

I do not ever want to download another app to get convert tickets. I would sooner find a printer and print physical copies of my tickets that waste precious space on my phone with another app that I’m just going to delete as soon as I am in the door. JUST EMAIL ME MY TICKETS, YOU MONSTERS.

Needless app with way too many gratuitous and invasive notifications.

So much rigmarole for a ticket app, my word.

Business practices are not legitimate.

Too much glich worst choice of app

This app forces compliance in downloading the app instead of giving the user options to add tickets to their wallet, store tickets in their email, integrate with another app etc. I understand wanting to restrict bad actors in reselling or using tickets that aren’t theirs. I’m sure there are other ways to do this instead of forcing users to download the app and wait for an event to delete it. The apps forceful nature produces a poor user experience. Do better.

Last year would not let me login in with the credentials I had just made, had to try so many times. Happened to my friend as well buying for the same event. This year Dice forced me to join Apple Pay just to buy tickets, which I did not want to do My most hated app for sure

Bought a ticket and app doesn’t work on my iphone 6…now what?