DICE: Live Shows Customer ServiceDICE

DICE: Live Shows Customer Service

  1. DICE: Live Shows Customer Service
  2. DICE: Live Shows App Comments & Reviews (2024)
  3. DICE: Live Shows iPhone Images

Going out makes us feel good, and our personalised recommendations make it easy for you to enjoy more of the shows you love.

Download DICE to see what’s happening in your city.

Why DICE?

Discover live events tailored to your tastes.

Get tickets to shows in your city, and around the world.

Connect your Spotify or Apple Music to see suggestions based on your music library.

Follow your favourite artists and venues, and be the first to hear about new shows.

Invite friends, follow each other and get suggestions for shows you can enjoy together.

Save events for later, set reminders for when tickets go on sale, and check if tickets are running low.

Join the Waiting List for sold-out events to get your hands on tickets, or offer yours to the queue if you can no longer attend.

Send tickets to a friend if you have a spare, can’t make it or as a gift – because you’re nice like that.

If you have any questions, feelings, concerns, or just want to say hi – send an email to [email protected].

DICE: Live Shows App Comments & Reviews

DICE: Live Shows Positive Reviews

Dice reviewI recently had the pleasure of using this fantastic app that completely transformed my concert-going experience. This app not only simplifies the ticket-buying process but also enhances the overall journey of attending live events. The user-friendly interface made navigating through various concerts and artists a breeze, providing a seamless and enjoyable browsing experience. What truly sets this app apart is its robust recommendation system, which not only considers my favorite artists but also suggests similar ones that I might enjoy. The ticket purchasing process is incredibly smooth, offering a variety of seating options and price ranges to cater to different preferences and budgets. Additionally, the app provides real-time updates on upcoming concerts, ensuring that I never miss out on a show by my favorite performers. The in-app integration of interactive seat maps and virtual views further assists in making informed decisions. I appreciate the attention to detail in the app’s design and functionality, making it an indispensable tool for any concert enthusiast. Overall, this app has become my go-to platform for securing tickets to my favorite concerts, elevating my live music experiences to new heights. Highly recommended for any music lover seeking a convenient and delightful way to access live events!.Version: 4.130.0

Great app!!This app works flawlessly! Just read carefully and be aware that different promoters handle policies differently. If the event in non-refundable you can try to reach out to the group hosting the event and they will do their best to accommodate. Just be responsible and read carefully before you make a purchase. This app will work the way it’s being designed to. Never had issues on this app, in fact I love how they let you see all you past tickets so you can keep track of events. To finish it off the purchasing, invite a friend, send friend tickets, and return tickets (when available) is so easy to use!! Lastly the fact the tickets have a manual activation portion makes it much better and secure so you know your ticket is within your control. Thanks Dice keep up the updates and good work!! Just and idea: you should add venue photos/details to allow people to prep before going. In example the Brooklyn navy yard is a long cold walk before entering during winter season. A lot of first timers would appreciate it, and may keep them going to event more often. I don’t see any other apps doing that which would make this app even more of the GoTo app!!!!.Version: 4.86.0

Great customer service !!I stupidly purchased tickets to a concert before realizing as I went to put it into my calendar that I already had an event scheduled that day. I read through DICE’s terms prior to purchase and I knew that getting a refund probably wasn’t on the cards, but I was able to submit my request very easily and decided to give it a shot. Their representative Dan was incredibly kind and managed to get me a refund for my ticket. I found DICE to be very forgiving and easy to communicate with, and my experience (albeit short) with customer service was incredibly positive. I should note that this is my first time using DICE and the concert isn’t for another month and a half or so, but after this experience I’ll definitely be looking to use this app again!.Version: 4.100.0

Would be good but…This app is setup to be good besides the fact that the waiting list feature is the biggest headache on the planet. trying to buy tickets for a concert right when they released i didn’t even see an option to buy them, only to join the waitlist, so i did. no clue what position im in, when is ever get them or anyrhing. months later i finally get a text saying they’re holding my ticket, but it just so happened to happen early in the morning, while i was asleep. so all i had to let me know that i had an HOUR to buy the tickets was ONE text. after missing the hour window to buy the ticket i had to RE ENTER into the waiting list. i am beyond upset, i’d be willing to pay up to 100 dollars for that ticket but instead i have to wait till some one wants to sell their 20 dollar ticket and though i was one of the first to get the option IM AT THE BACK OF THE LINE. this system is trash please give me my tickets..Version: 4.36.0

Helped me out of a Dicey situationThe customer service people at Dice ( Daisy) is amazing. I was having an issue with tickets. She replied to my SOS asap. She helped me through my whole dilemma. I was able to get my tickets to get the matter resolved. I will most definitely be using the app again. The app is easy to transition it even shows me past shows. The waitlist is a great feature. In the age of bots and price gouging resellers. It’s very good to know you can rely on an app that isn’t going to cheat you. The waitlist allows you to be able to purchase sold out tickets for the same price it originally went on sale for. I just love a concert goer like myself I was amazed. 5 stars.Version: 4.100.0

Wish every ticket app was like DiceThis app makes it so easy to buy tickets at an upfront price, which although is high sometimes, at least there aren’t hidden fees at checkout and you know what you’re paying. The fact that you can return your ticket to the wait list for someone else to buy is an amazing feature and makes it so seamless by just refunding your credit card as opposed to requiring you to submit your banking info like other apps. On top of all that their customer service is fantastic and they respond quickly and efficiently to any technical problems I’ve had in the past..Version: 4.60.0

Send to Friend BrokenFound a solution to the broken “send tickets to friend” problem. I assume Dice has no QA or product management team, since the app makes it nearly impossible to send tickets to a friend. If you have many contacts, your friend may not appear in the “has Dice” list (even if they do). And they won’t be able to see you either. And the “has Dice” list is often truncated about halfway through the alphabet. Solution: Go to your Account page in the Dice app (click the silhouette at bottom-right), then click the “share” icon at the top-right and send a text to your friend. Once they have accepted and “followed” you, you’ll get a notice in the app that lets you now follow them. They should then show up in the share list. Good luck..Version: 4.86.0

Support team is great!!!!This app is great. When they dive live showed tailored to you, they mean it! I contacted the team to see if I could propose to my better half at a show ( lala land green velvet) in Miami. They got back to asap but I asked these things just a day before the show. So I was late! But the staff stayed in contact with me and I also spoke with dj moonboots. Who’s couldn’t play both songs for my lady but he did play one! All in all she said yes and the staff at dice actually seems to care! It feel great to know that the people on the other end of these emails are actually people! I highly recommend this app!!!!.Version: 4.45.0

Great app but overpriced ticketsDice is a great app for finding out about shows and events and getting suggestions, however I recently went to an event and found out that the ticket I purchased for anytime admission was sold at $20 more than a different company, for the exact same event and ticket type. Unfortunately the tickets I purchased were non-refundable, otherwise I would have bought through the othe company and end up saving some money. The other company was actually advertised and connected to the event itself, and so it was legitimate. I would use Dice to purchase tickets again, but first I’d make sure the price point would be comparable to other venders..Version: 4.98.0

Lose Control of Your TicketThis app works well technically, but eventually you realize it all adds up to make it more difficult for you do what you want with your ticket. 2 reasons. 1) They stop allowing to transfer your ticket a couple hours before the event starts, so if you have to give it to someone last minute you’re screwed. 2) if you try to sell your ticket back to them, your ticket is locked up until the event starts, and you have no way to know if you have a chance of getting it sold or how many people are on the waiting list. Theres no easy way to take yourself off the waiting list for sellers. Their support is very good, thats the only reason I am giving them 3 stars..Version: 4.41.0

Best gig app!!Probably one of the easiest apps for live show goers. I love the feature of sending a ticket to someone else incase you can’t make it to a planned show. Their customer service is so quick. They managed to help me sync my old account with an old phone number to my new one within a couple of hours for a future pending refund to a canceled show. Everyone who works for dice really wants to improve the quality of making it easier for ppl who use the app, it’s really refreshing to see that honestly. If you ever need help with the app just email them they’ll respond ASAP!!!.Version: 4.36.0

Love itI don’t usually take the time to review apps but I have so many positive things to say about this one. As an avid concert attendee this app makes it so easy to buy tickets at my local venue as well as sell tickets to other people if I don’t need them anymore. I love that once a show is sold out there is a waiting list so you can always return them to the waiting list for someone else to snag. I have worked with customer service twice and each time I have emailed them they have responded within minutes and resolve my issue on the first email..Version: 4.36.0

Great customer service experience!I was waitlisted for tickets, and because I was several time zones away, when I was notified more tickets were available, I missed the window to make a purchase by probably an hour. I emailed customer service using the contact page on the app and within 30 minutes, I received a message back and they escalated my wait status back to the top of the line. I honestly didn’t expect to hear back from them for days, if at all. Super impressed! And we ended up getting the tickets we wanted!!.Version: 4.87.0

Great customer service and great communication.Thank you! Thank you! Thank you! It’s very rare these days to find a company with splendor customer service. Dice has above and beyond great customer service. I emailed them with my concerns and explained my situation and circumstances and I received a quick reply in less than 24 hours. The reply came from an actual human not AI or general reply. To be specific the team members name is Angelo but I am sure the entire team is great! My issue was resolved and handles beyond my expectations. Thank you, Thank you, and Thank you! Dice is a cut above the rest!.Version: 4.127.0

Great App for Upcoming EventsDICE makes it so easy to order tickets for events they are featuring. Was able to get a pair of tix no problem right when presale started. No hang ups or challenges. Their texting reminders 15 min before the event then when the sale started was super helpful so I could focus and get the tix I need right in the app. And when I needed to update my phone number to get these text reminders the day before, their support (Lily) was super helpful, efficient and friendly. I hope more of the shows I want to attend are through DICE..Version: 4.107.0

Great service and easy to use!This app makes buying tickets for your favorite artist a serious breeze. And it makes returning them so easy as well! I had a small technical issue with a return and so I messaged customer service and they replied within 24 hours and were able to completely assist me with my issue and even helped me understand what was happening, which was just a small glitch. Really enjoy the ease of this app and the layout is fun too. Great and personal customer service. Recommended!!.Version: 4.58.0

Very helpful customer serviceWhile I was disappointed that the concert I bought tickets for had a date change making it so that I could no longer attend, I really appreciated the quick response and refund I got from Dice. As someone who lives in an entirely different country than where the concert was being held, I wasn’t sure how hard it would be to get a refund. But Dice made it super simple just by using email. I also appreciated that I received text that the date had changed or else I wouldn’t have even known..Version: 3.17.4

Awesome appI was a little skittish when i first downloaded this app to get tickets for the Brooklyn Mirage CityFox Transcend show. at first i was a little confused but as soon as i integrated my email and phone number with it, i was surprised at how seamlessly integrated it all was. i get messages in text, email and in the app so i never miss a presale or confirmation of tickets purchased. i also was able to transfer tickets to a friend and easily and quickly get a refund for another pair. it’s a great app. i trust it and love it..Version: 4.88.0

Great but wish you could age restrict searchI do love the events on dice, however its a huge pain as someone who’s under 21. I cant restrict what i see to my age range, so instead i have to endlessly go through every single listing for the age restriction. I cant go to at least 50 percent of the events that are recommended to me. In my recommended feed, last time there was not a singular event that i was able to go to. This isnt a huge issue, especially since im obviously not the demographic here, but it is enough of an inconvenience as a user that i should at least let you know..Version: 4.15.0

Customer Service is 💯The ease of access is simple to use. I really enjoy having my tickets secured on this app and it makes it easy for you to sell your ticket back by putting your tickets on a waitlist for last minute deals since our original ticket was priced lower than on the day of the event. Customer service is fast and resolved my issues easily, in less than an hour after I sent them an email. On a sunday, no less! Needless to say, I’m happy with the app..Version: 4.57.0

User FriendlyI’m a first time user and downloaded the app to buy concert tickets. Unfortunately the event headliner pulled out the day of the even because of illness. I not only received an email from DICE but also a text offering me a partial or full refund (partial if I used the tickets to see the other two bands on the bill). I opted for the full refund. The entire process took less than an hour, the agent was friendly and helpful. No hoops to jump through, no stress, no drama..Version: 4.83.0

Easy and fun to use - the BEST customer serviceI have used DICE to purchase tickets for over a dozen shows in the last year or two and have had a positive experience every time. The app is so easy to use, they have a convenient way to give tickets back and get your money back if conflicts come up, and they suggest new shows in my area that are right up my alley (I have ended up going and finding new artists this way). My favorite thing about this app and team is the customer service. If you have a question or issue, they get back to you quickly, are accommodating of one-off situations that are within their control, and are always nice and professional. It makes dealing with other customer service departments that much more infuriating. Could not recommend this app more!.Version: 4.99.0

Can’t register. No SMS sentI am required to download the app to access tickets for which I had already paid. The venue required authentication via text without problem so this is a Dice defect. No contact info for Dice. FAQs not helpful. Will contact the venue for the assistance Dice should provide. FOLLOW UP Contacted Leah in customer service. Did not realize that clicking on the flag would access a drop down of country codes. That should be made an explicit instruction. Works fine now. Got my ticket..Version: 4.19.0

Great support team!!!I made an error when purchasing tickets for the first time. Error was completely my fault but I panicked as I normally do. I sent a few messages in and outside the app and feared I would never get a response. I was wrong. Within just a few minutes, a rep replied back stating that she saw my tickets and explained how their ticket process works. A very safe process I should say. Very helpful team and I look forward to using this app for future events with friends and family!!!!.Version: 3.18.2

SlickI love the fact that this platform is designed to confound scalpers.Version: 4.130.0

Math no good99x2=198 They charged 199 Whoops.Version: 4.131.0

Easy to useAnd it isn’t Ticketmaster so yay..Version: 4.129.0

Great customer serviceI had to return my tickets due to some commitments, and the customer support team solved my issue in less than 24 hours..Version: 4.129.0

LOVE THIS APPGreat app for concert goers. Love it..Version: 4.118.0

Amazing Support TeamI impulsively purchased concert tickets without realizing the venue was age restricted. I reached out to Dice Support and they were extremely helpful and immediately refunded the ticket. Will 100% use the platform again, and hopefully, buy tickets that are not age restricted!.Version: 4.117.0

Good trademarkI enjoyed dice fm..Version: 4.113.0

Top notch customer serviceVery helpful and responsive customer service. Responded quick, were very nice and polite, and help me solve my issue. Thanks again for all your help.Version: 4.91.0

Swift and solved my issueAmazing team, the are very responsive and pretty fast and good at it, keep it up DICE 🦾.Version: 4.89.0

Easy to UseSimple and easy to navigate. Good customer service..Version: 4.65.0

Great app and companyWorth the Download.Version: 4.36.0

Roll the dice!Big. Fan..Version: 4.17.1

5 star customer service!Very professional and quick to respond when I ran into a glitch. Thanks!.Version: 3.68.0

Easy and great to useFantastic app for online shows through the pandemic.Version: 3.44.0

Loves itVery cool app.Version: 3.28.4

PerfectApplication facile et agréable à utiliser L’aide est parfaite !.Version: 3.25.1

KillerBest app I’ve ever used for anything.Version: 3.21.0

StaffReally friendly staff (Chloe) and super quick to respond to any issues I had. Thanks!.Version: 3.19.1

The font is so nice to look at! so stylish!Great app!! easy.Version: 3.16.6

What an appI never knew how easy it was to book a gig, I love dice, never going back.Version: 3.16.3

AwesomeAwesome.Version: 3.5.0

Love diceAwesome app.Version: 3.2.1

GoodGood with space for improvements.Version: 3.4.1

Impressive - Very fastI was ready to hate this app, unsure why I needed to download an app as the only option for purchasing a concert ticket. But, I was quickly won-over! Really slick and stylish interface, easy to use, no processing or extra fees, and paid with Apple Pay / Touch ID in about 3 seconds. Really great work. I'll be pleased if more concerts are connect to this app. I don't even need a ticket in the mail, just a QR code on my phone. Well done..Version: 3.0.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.134.0


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