Hopper: Flights, Hotels & Cars Customer Service

We recently had a house fire and had no choice but to stay in hotels. With us being a family of 5 suites seem to suit us best and hopper came through every time with the lowest rate of all 3rd party hotel apps and sites. Rate do change constantly but that’s what makes it kinda fun. I find that 2AM I can get the lowest rate of the day , although that’s not always the case. Not only that but on top of fire car broke down and Hopper had great deals for a rental for the week. They are always posting cheap flights and housing or hotels for a vacation or in my case ended up finding an apartment to stay in short term till we got are ducks in a row for the next step of are journey. I have never had a problem with them personally or had to call because they made a mistake. Just be careful when booking rooms that your reading the details correctly or call hotel and double check if you’re unsure what a room type is. For example one time I booked us for a king suite. Thing separate king bedroom and sofa bed in living room….. and we walked in the room there was one king bed. What I should have clicked on was 1 bedroom king suite which had the separate bedroom and pull out couch for the kiddos in living room. All in all Thank you Hopper I couldn’t have found a better site to use in this time of need for my family.

I’ll start with the reasons for the loss of the star. 1. Sometimes the prediction of when to buy is not accurate. For instance, I was advised to wait for the price to drop to purchase a flight ticket but then when I was advised to “buy now” because the price wasn’t bound to drop, it ended up being $10 more than if I had booked when I was going to initially. A $10 difference isn’t a huge deal; it just felt a bit misleading. Similarly, sometimes the lowest available price shown for a flight is lower than the lowest actual lowest price available, which can be disappointing obviously. Lastly, and perhaps the most confusing for me is how the flight prices are color coded. Naturally one is inclined to think that red mean the flight cost will be most expensive; but I’ve come to learn than red (I think) actually means the cost of the flight is more expensive on that date than I guess it usually is to or from that airport. So in reality, a date color coded red could actually be more cost effective than a date color coded green if that date is usually pretty cheap on average. I haven’t been able to crack the algorithm, so I would just advise everyone to always check all dates regardless of the color coding. In my opinion, it would be most helpful to the buyer if the color coding represented a general price range. All in all, hopper does the leg work for me and saves me a bunch of time which is why despite the aforementioned, I think they still deserve 4.5 ⭐️.

Hopper does a great job of finding all flights available and but not so good at forecasting whether the prices will decline or increase. Let me explain. Hoppers forecasting should help you determine whether you should purchase the flight now, or wait. However, Hopper needs more filters to actually make this work for consumers. You see, when you check for flights and prices, the filter allows you to choose Direct Flight or One Layover. Let’s say I chose One Layover. I can further filter the layover time, but only in chunks of 4 hours. Unfortunately, when I was checking flights, many of the flights with One Layover of 4 hours or less were a total flight duration of 8+ hours, while other flights with One Layover were a total flight duration of only 5 hours. I really wanted a filter that allowed for total flight duration as I only wanted those shorter duration flights. Without more specific filters, Hoppers prediction of pricing is useless, as it’s prediction of lower or higher future pricing encompasses ALL those flights, rather than only the shorter duration ones I was interested in. Therefore I’d often find Hopper suggesting I wait to purchase my flight, but ultimately the shorter duration flights would increase in price while only the longer duration flights ( due to layovers close to 4 hrs) decreasing in price. Long story short, I couldn’t use Hoppers price prediction very effectively. If you filter for direct flights the the price prediction works nicely.

Updated review: Customer service has reached out and helped me with the issue I had about the voided transaction. I would suggest to any users out there that even if the flight prices are low and seem perfect, take an extra night to sleep on it and make sure your plans are set in stone because the travel industry in general has stricter policies for changes and cancellations. It’s not as forgiving as purchasing a product in the wrong size and returning. To the Hopper customer service team, thank you for reviewing my case. Previous review: I liked the Hopper app. It’s fast, intuitive, and user friendly. But here’s the thing - they offer a bunch of travel insurances and additional products after the initial flight booking. I noticed a problem & canceled my flight within an hour of making the booking and qualified for a voided transaction. The voided transaction email states the ‘charge will disappear as if it never happened’ but they also state in the fine print that their optional products are non-refundable. So of course my charge cleared and didn’t actually “void”, then I see a refund for only the flight and not the Hopper Tip, Flight Delay Booking Service, & Trip Insurance. So the voided transaction isn’t exactly true. Personally I will only ever book directly with the airline from now on. Less middle men to deal with and less fine print stress. I’m new to traveling so I figured I’d make some mistakes along the way, but this was easily the fastest way to lose $36. Maybe there should be some clarity on what actually qualifies for a voided transaction. Booking SRPAVM.

I am very aware of things seeming better than they appear. Plus I am a planner, and have trust issues. I first used this app when I wanted to book a cheap hotel for a weekend getaway with my friend. We got a nice hotel on hopper for a nice price too. I called the hotel after a few days to confirm our reservation, and the hotel informed us we didn’t have one. Before freaking out, I looked to see if other people had this problem, and I saw reviews with my same story, but noting that it ended up working out. I looked at hoppers terms, and they said that is normal, because they book usually closer to day-of in order to get the cheapest rate possible. We got to the hotel, and everything worked out (we even got in a few hours early). Most recently, I used hopper to book a plane because I had won $100 in one of their in-app raffles (I was also skeptical about the raffle, which also ended up legit). I was nervous about the flight since that has to be booked in advance, but I got my boarding pass via delta about a week after I booked, and my flights were all set. On my way home though, I had issues with delays and flight changes delta issued, and ended up having to call delta and change my flight home because my given layover was not feasible. Delta changed my flight, but not before charging me $258. I reached out to hopper about the travel insurance I booked which claimed to cover delays, and within a few hours they had gotten back to me saying they would fully refund my original ticket to my debit card, or if I prefer, my full ticket amount +$100 to my in-app wallet. It was so easy to get a hold of them, and their travel insurance was even better than I expected.

I have been using Hopper for over 6 years and when I started, it was one of my go-to apps. I loved how easy it was to navigate and purchase flights right in the app. Now, I can’t spend more than 2 minutes without wanting to pluck my eyes out. It is saturated with things popping up and offers to spin some stupid wheel or win some carrot points. It’s overstimulating to say the least. The interface used to be so easy and fun to navigate. Id spend an hour playing around with different trip ideas but these days I plug what I need and try to get off as soon as possible. 😠 Ux issues aside, the reason I gave it 4 stars and not 3 is because historically the app has been very accommodating to me. The customer service people are top tier and have always helped me out. Like the time I booked a flight in 2021 before the Delta strain of COVID was a thing and I needed to cancel. So Hopper employees helped me fight for my money so I could make use of it a year later. That’s really awesome and I will never forget it. 🤗 While it hasn’t been giving me the flight deals like it used to - and I now have a few other apps I use that seem to give me the same deals - Hopper is still one of the main search apps I use for travel planning. That said, I really hope they redesign it. I’m tired of being harangued by slot machines and carrot bucks and hotels I don’t even want 😠

I bought a price freeze for $90 but I never received an email confirmation for the price freeze nor does it show that the price freeze exists in the app like it usually does. I need to buy my ticket soon and I don’t want the money that I used to freeze the ticket to go to waste just because I’m unable to buy the flight through the price freeze. Also, the only way to contact hopper is through the booking and/or buy clicking on the price freeze, however what’s the solution to this if the price freeze isn’t displaying in the app. The money has already been debited from my account, I’m not happy with this at all. I’ve booked through Hopper several times and this is the first time this has happened. Hopper needs to provide an alternate solution to reach customer support instead of solely relying on the app because when the app glitches customers want to have the option to be able to speak with an actual person either via phone, email or chat but none of those options are available during the price freeze portion of the transaction. I do have the most up to date version of the app on both my phone as well as my iPad so I’ve ruled that out as a possible issue. Please help.

I’m normally not the one to write reviews on apps but I felt the need to on Hopper. I recently purchased a price freeze on some upcoming airfare and wasn’t able to purchase the ticket before the expiration. I tried many attempts (dozens)and it kept saying there was a technical error and to chat with support. It gave the option to chat and I waited for a very long time with no response. I then exited out and tried to purchase again. Still same result. Time finally ran out and I missed out on my price freeze. It only cost $33 to freeze for 5 days, but the flights went up drastically causing me to miss the low price and decide to not take the trip. If they advertise to lock in a flight for a price they should honor it. Instead I was left with nothing and a charge of $33. Also not to mention there’s no way to contact support. The phone number and email aren’t be monitored and the chat support can’t be found anywhere within the app. All they provide are FAQS or articles on what to do. I would stay clear of Hopper. In my eyes they are crooks. Did absolutely nothing for me but steal my money. If I could give zero stars I would but I’m forced to give one. Stay clear. Good for monitoring flights and hotels but never spend money here unless you want to forfeit it. *******UPDATE******** Since my review, Hopper responded with an email stating they would like for me to provide them with a booking number for them to investigate. They attached a link to follow. When I went to provide the info asked for, I clicked on the link, it takes you to the same FAQS page with no way to reach support personal. They’re still thieves until I’m given a refund or opportunity to buy my price freeze. Stay clear!!!!

I’ve used Hopper to book 4 commuter flights from Southern California to Northern California and I plan to continue on a regular basis. So far everything has gone smoothly. The fares (that happen to be on my preferred airline) have been super affordable if I book around 2-3 months out. I occasionally drive and gas is more expensive for an 8 hour drive than flying on a 1.5 hour flight! super easy user interface (cute graphics too) and I appreciate the planting trees part. I feel compelled to comment on something I saw. A reviewer complained that their trip was screwed up by Hopper falsely advertising an apartment as a hotel. I don’t think its Hoppers fault (although I’ll bet they give you the compensation you request). Probably, If you had properly researched your booking you would have known it was an apartment. My point is that one has to be meticulous when arranging travel, especially international. If you’re not good at details (brilliant people often aren’t!) I suggest using an agent. It’s their job to do the leg work and you don’t have to pay them, they get their fee on the other end. Then, if any screw ups happen, you’ve got a human being to blame and not an algorithm!

I am so impressed with this app. I have received all the notifications advising me about the pricing of my flights. I am so pleased with the updates and info I got. Thanks. hopper. 😆

Thank you so much, and I’m glad to see my new grandson in Ontario you are the best site ever.

This app offers the lowest price for your flight as it compares them to other airlines and it also gives you options to decide for a cheaper flight on different dates! Awesome 👌🏼

I was charged by hopper for children’s seats selection and the airline does not charge for children’s seat selection because they must sit with family. When I emailed the airline and company and asked for a refund of $150 they refused to answer me back

I have been using this app to monitor flight costs and find the most affordable dates to fly. The results are great and the notifications of potential increases is a great feature. Great app for booking flights.

Update: Took 3 months, over 40 emails and a really bad review. But I finally got my refund. after having my email feed disconnected and practically giving up as my reservation was over 4 months ago, i updated my already terrible review to what you see below and then my feed was reopened. For some reason this time I was given more information and it seemed my issue was brought up to a high enough person and my review was alarming enough that I was issued a refund within the week. It should not be this hard to issue a clear refund. But I am happy to have finally received it, and hopper did reply to my reviews both here and in email which I appreciate greatly. This is one of those businesses that will do everything they can to take as much money from you as possible while making it look like they’re giving you incredible discounts. They will overcharge you for micropayments that you don’t realize exist until you pay them, and if you do avoid them you will have an impossible time receiving ANYTHING close to a refund if one single thing goes wrong, like I did. Use their calendar because it’s awesome to see fluctuations in prices ahead of time for tickets, hotels etc. and then make your actual purchases somewhere else. Use them and then leave. because they seriously take advantage of people and will take advantage of you if you don’t.

So my partner and I were recently on vacation in Europe. When we got to Rome, it turned out that the hotel we booked through the hopper app was actually an apartment building, and when we arrived it was closed for the day. Unable to get inside, we were left with no choice but to walk around hauling 100 lbs of luggage each until we found another hotel, which in total cost us more than 100 euros extra. We were under the impression that the hotel booked through hopper would be an actual hotel and not an apartment building. Because of this, we are convinced that this was false advertising. We have tried reaching out to them via the app, but there is no support phone number and no way to message them or get ahold of anybody without an active booking. The fact that you cannot contact them for a previous booking is totally absurd. Frustrated and disappointed about our experience in Rome, but granted we went to 11 different countries in Europe with almost all of the flights and hotels booked through Hopper. This was the only issue and we did end up saving a lot of money because of them, hence the 3 star rating. However the lack of customer service isn’t acceptable, I don’t recommend booking through them if you suspect you will need customer support at any point in your trip. Whether or not we receive a refund will determine if I use this app in the future.

New add on: I am seeing “oops that price is no longer available” constantly now and sudden price changes for both flights and hotels. I’m starting to lose trust in hopper as the misleading prices are sketchy. I love this app, I really do. They actually do find the best prices and I book through them all the time. But their customer service is terrible. There is no phone number and it can take them hours or even days to respond to a simple request. Today it’s a booking I just want to cancel. I even bought the “cancel for any reason” add on and yet my message sits and sits unanswered. There’s also a couple tricks to be aware of - like how price freeze says it gives you a discount. The discount is the amount you pay to freeze it that applies towards your balance, you don’t actually save any additional money. The VIP support add on costs extra and is not always even helpful. If the airline delays or cancels your flight then steps in and reschedules you hopper will tell you it’s “in the airline’s hands” even if you buy add ons to protect your trip. Research add ons carefully, once you’ve bought them all you’re no longer saving and may as well use a different site or app! TLDR, if you’re 100% confident in a trip or have days to wait to cancel it, definitely use this app because you actually will get the best prices. Just beware that customer service and be wary of the add ons.

I booked a flight months ago for a conference in Canada. Just a week ago (the conference is scheduled for TOMORROW), I received an email from Hopper that my flight had been changed and that I had to either accept or deny their refund. I received many emails with pre-automated text about this, but was confused as to if my flight was cancelled or just changed. I emailed back and forth with Hopper customer support trying to figure this out, because if there was an alternative flight plan I didn’t want to take a refund. Finally, after a few emails of (again) pre-automated emails with me specifically asking “is my flight cancelled” I received a call in the middle of the night from an actual real person at Hopper support. I didn’t answer because I was asleep, and the next morning I got an email explaining that the second leg of my flight was cancelled. I’m not sure why they couldn’t have just told me that in the original email. I was so confused as to what my flight status was, checking the airline’s website constantly which had no mention of a cancellation. I just took the refund but I now have to book a last minute train ride to my destination. This was such a frustrating experience and it happened a couple of days before my trip. I’ve had fine experiences with Hopper before, with no issue. But, it seems like if there’s ANYTHING wrong with your flight, Hoper customer support very slow and confusing to work with.

I have used Hopper for a couple years now and refer all my friends and family to the app when they are looking for a flight, the fact that it shows you prices for months out has always been a big plus for me but lately i have had nothing but issues with the app and like others have mentioned it is impossible to talk to an actual person. I got charged for a flight it said i booked when in actuality Hopper did not process it because of an error, i could not find a reliable number to call, had to reach out via an existing booking and of course it is not there because it did not exist. I ended up having to call my bank to dispute the charge, and i paid a little more to book thru the actual airline. A couple months has passed and i looked up a flight for my mother the other day (giving the site the benefit of the doubt because i had 1 issue since this whole time i used it), again i booked a flight, it told me there was an error and i needed to use another card, yet that card was charged as well as the one i replaced it with on the app. I don’t think i will be using or referring anyone else anytime soon as i would not want them to end up with the same headache. If there was an actual person to speak to for help it could solve the issue faster. I still gave the site a 3 star because i have flown ALOT via the app until recently.

Horrible experience. I was at the hotel I was checking into and I was on the cancel reservations page I booked the wrong hotel so I was trying to see what options I had like a return or transfer hotel or just accept the room I already paid for in full weeks in advanced and after one click of a button it was cancelled no double check no warning no undo no nothing no you will not get a refund no anything. Just immediately cancelled I then went into the hotel to see what they could do. They said nothing could be done due to the third party app. I then went inside and bought the same room so I had to double pay. Horrible system it literally says. To submit a cancellation request through the Hopper app, click on the trip details for the hotel reservation that you would like to cancel, and select "Cancel Reservation" and follow the prompts to begin the cancellation process. There was not any prompt or process for me it just immediately cancelled my room and gave me a cancellation email. I then submitted a request the same day for a dispute promptly said we will get back to you in 24 hours. it has now been 2 days with no answer. Oh also if u want them to actually help you need to pay another fee for “vip service” 9$ not much. I think this is a serious issue for user functionality it impacted me greatly and ruined my whole trip. If I could give zero stars I would but I can’t.

Booked same day reservation and went to the hotel to check in. Hotel tells me they do not have my reservation in the system. Spent one hour on the phone with customer services with a total of 50 minute wait time in between a 10 minute talk time with customer service. They end up telling me that they will have to cancel my reservation and I have the option for a refund or to book with another hotel. Obviously I opted for a refund. Had me on hold for another 15 min and said I will be receiving the refund in a few days. All the while my 8 month pregnant wife and 3 year old are waiting in the car exhausted. Ended up booking through Expedia in the hotel parking lot and 20 seconds later I walk in and the hotel tells me they have my reservation ready through Expedia. 20 second wait time through Expedia and checked in to hotel vs 1 hour and half wasted with hopper to end up not even getting any room. Called hopper back to complain about my terrible experience and ended up another 20 min wasted with them telling me that my order was still active and no refund was noted and since the policy states no refund for cancellations same one day prior to booking. That no refund can be issued. What a scam company. Will have to end up going through my credit card company to report this fraud. Absolutely ridiculous customer service and complete incompetence with this company. Deleted the app and will never look back at this terrible terrible company.

I paid for the Price Freeze, got the confirmation, came back 9 days later to book and saw the airline had moved my flight time by 2.5 hours. The price had increased more than $400 per ticket (I was purchasing 4 for my family.) Good thing I had a price freeze, right? Nope! Hopper wouldn’t allow me to book that flight any longer. I was given the option to look for other flights, all of which were massively inconvenient and more expensive, but I selected one to see what the total would be with the deposit I had already committed, and in doing so, they removed my option to get a refund on my price freeze deposit. I was now frozen in to a new flight which I was only trying to understand how much more it would cost. So now I’m paying $700 more for four tickets, because Hopper obligated me to commit to another flight when I was only trying to explore my options for my family. I tried to reach out to customer service, but they said they’d get back to me in 24 hrs. I really hope they can reconcile this, otherwise it’s an indictment of the suggestion they are looking out for their customers. Stay away from Hopper! Google Flights is a better, more honest option without the unfair handcuffs. Now our family plans which I had been saving every dollar to see a niece my kids and wife had never met, is fried in a single apps inability to recognize the human side of navigating traveling in these crazy days! So bummed. I thought Hopper would be better, or at least fair.

I have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check.

So me and my wife reserved a room in Vegas months ago. Got the confirmation, show up to the hotel and they say we have no room on file. We called hopper and said all they can do is refund the amount. We told them that was not possible due to all the rooms being so expensive cause a festival was going on. They said all they can do is get us a room for the same amount but that meant it would be a horrible hotel cause prices were so expensive even for the cheaper hotels. I had to fight with them for 5 hours with my pregnant wife in the car. We told them we wanted a room that was equal as nice to the one we had reserved in the first place and they said no cause it was too expensive so they wanted us to cover the rest of the cost which would have been 3 or 4 times the price. After us fighting with them till about 9 pm they finally decided to put us in the circus circus manor which is disgusting. There was a homeless man sleeping under the stairs inside the hotel entrance when we walked in and it’s super out dated. Defiantly the worst experience we’ve had in Vegas and it’s all cause of hoppers customer service . Hopper needs to understand they cannot make people wait over 5 hours in there car while they try to solve the situation. Hope they fix there customer service. I Will never use this app again. Alex and rocio the supervisor were the ones we spoke with. The hotel that we wanted to stay at even told us they always have these issues through hopper.

I waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it.

I recently booked an international trip to Greece through Hopper. I selected my flights, then paid the additional fees to select my seats for the 10+ hour flights because I have a medical condition and needed to ensure I had a suitable seat. I got a confirmation email of my purchase and my seats and thought nothing more of it. When I got to the gate for the second flight of my trip I realized that I had been assigned a middle seat for the 10+ hours instead of the window seat that I booked and paid for. Because it was a full flight there were no seats I could be moved to and I had to endure the trip in the middle seat. On the way back when checking in, I noticed I had also been assigned a middle seat for the long flight home. When I contacted the airline, they told me that the seat selection had never been paid to them by Hopper, and therefore my seats had never been “changed” on their end, so no compensation was available and to contact Hopper. When I contacted Hopper, I was told that my seat selection fees had already been refunded and there was nothing else they could do, and that I would have needed to change my seats through the airline. I never received any communication whatsoever that the seats I had purchased had not gone through or had been refunded, so I had no way of knowing that I needed to do this. After nearly an hour on the phone (and 21 total hours in a middle seat) I was offered only a $50 voucher for Hopper.

I tried to extend a stay with a hotel I booked and their customer service representative said that since my booking is non-refundable and non-changeable I couldn’t. They suggested I book a different room for the stay and told them what I don’t want to happen is to have to check out mid-day and check back in, which is what would happen if I booked the same hotel different times. So I tried talking to the hotel instead - their phone wasn’t working and the reservation number I got from hopper wasn’t working on their online reservation modifier. Customer service proceeded to give me 4 different confirmation numbers to try and none of them worked so at this time I am convinced they scammed me. I tried calling the hotel again but they were asking for a specific extension number to talk to someone and I can’t easily look up people while I’m in transit, nor do I feel like I have to do this to talk to a representative. 20 minutes later a different customer service rep deals with me and says I can’t change my reservation, I had to retell my issue and he won’t just cancel my reservation for me. I’ve told them multiple times I don’t even care about the refund at this point because it’s not worth my sanity. But the customer service continues to tell me things I already know and just kept extending the conversation without actually canceling the reservation. I do not recommend this app ever, the savings are negligible and the headache I got is not worth it.

This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline.

So I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request.

Booked my flight using the hopper app. Adult with infant in lap. For whatever reason when I tried to check in on the carriers app(american) it would not assign me a ticket for my infant in lap. I even tried going to the carriers self service kiosk to print out a paper ticket, since I did not have any baggage to check, it was all carry-on, and it kept telling me there was an error and to see the person at the counter and while I did arrive two hours early, the line to speak with the counterperson was so long that by the time I got up to the counter to discuss it with somebody, I had missed my flight. Even if I had gotten to the counterperson in time, it took more than 20 minutes for them to figure out why it would not print or assign a ticket for the in lap infant. They ended up having to remove the infant from their system and re-enter the entire thing in order for it to assign a ticket. The counterperson advised me that it was having an error due to the manner in which it was booked. Which would be via hopper. I paid extra for “cancel for any reason” which you can only do 3 hours prior, so too late do that. I also paid extra for delayed/canceled flight coverage which didn’t apply in my circumstance. So me and my infant son ended up sitting at an airport for 10 hours(12 if you include the 2 hours I arrived early) because we couldn’t get rebooked until then. Needless to say I wont be booking any in lap infant flights with hopper ever again.

I always tell my friends family and even strangers about hopper because they do have the lowest rates and cool ways to save money on rooms flights and rental cars! However, ever since the new year my app has been extremely difficult! Everything that it used to do it doesn’t do anymore! For example my carrot cash has not been adding up since December 31st and now my price freeze keeps giving me the contact support message! Being that I have been in a hotel since September 2022 hopper has been saving me a lot of money! But but the price freeze randomly not working and the carrot cash not working I’m back to paying regular price for my room! It’s very frustrating because I wasn’t prepared for this to happen and there’s no way to contact someone in support immediately! They take up to 48 hours to respond and once they respond it’s a generic response then they take another 24 hours to respond to the next message! I’m so upset at this point because I don’t know what else to do! I restarted my phone updated the app deleted and redownloaded the app and nothing is fixing the bugs! When I finally got a response from support in my email they didn’t help at all! You have to pay a extra fee to get a quicker response as well! I simply can not do that! I wish the app would work properly because I loved it sooo much last year! If these problems are fixed I will redo my review because I really did love this app!

I liked the app and it had good prices but I had booked a King room for my girlfriend’s birthday and our anniversary and we were assigned a 2 Queen room instead upon checkin and told that was all they had available and it was the fault of the 3rd party site (Hopper) that we had booked through and to contact them. I opened a ticket with Hopper through the app and then never heard anything back. I then had to email support/help but all they do is switch me from person to person with all of them saying they are contacting the hotel but that the hotel is unable to refund it. Then a support person even said the hotel told them they offered us a refund and we denied it, which never happened. I called the hotel to confirm and they just said the same thing that it was the fault of the site we booked through. A support person even said they had the conversions with the hotel recorded so I asked to hear them but they then transferred me to another support person instead who again said they would call the hotel. No one at Hopper will take responsibility or offer anything to make up for their mistake. I would be happy with an apology and some carrot cash but instead I’m having to write this review and will never use this app again or recommend it to anyone after this terrible support experience. Worst customer service experience I’ve ever had. So frustrating.

I have never booked with a more unorganized company before! So the last time I used this app my reservation was NEVER found. After driving 5 hours away from home my only option was to pay for the stay or go back home. On top of that, I didn’t hear from anybody until the next day. When I finally talked to someone they refund me with carrot cash and let me just say it is absolutely terrible. With the carrot cash supposedly i was suppose to be able to use it for my next booking. So again I tried to book using my carrot cash which didn’t happen. It turned into a price freeze. When I spoke to someone the next day of course, they told me to switch it and I would be about to all the carrot cash I have to pay for that stay. Ok, so how about my carrot cash expired before I even got a chance to find somewhere worth the money. So not only did I NOT get my money back, I was shorted on my carrot cash. So now the money that was refund for my price freeze which turned into carrot cash expired and now I’m just out of money. They don’t even give you the option to use your carrot cash towards price freeze which is absolutely ridiculous. If I have credit I should not have to pay for anything out of pocket. I have carrot cash now that I don’t even want to use because I never want to use this app again. If I could rate it a -0000 I absolutely would! No I am unable to give a price freeze confirmation because your stupid support staff told me to trade it in and I could use it another way BUT instead it expired.

Purchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person.

Awful awful awful. Not only did I get mocked twice by the customer service agents when sharing what happened, but hopper is just too good at scamming people into thinking they’re getting a good deal and then really they end up paying way more. This is the second time they’ve tricked me and I’m finally done with this app. I’ve been a loyal customer and this was my last straw. They mislabeled a car rental listing that I booked (i have screenshots and videos), so when I got to the car rental place they did not have the type of car I had booked, and the car rental company informed me that hopper had lied and not put all of the cars information on the rental listing. They sent the company an invoice stating that I booked an electric vehicle and I never did. I had to then book a $1700 last minute vehicle and Hopper is REFUSING to refund me for the original $440 I paid them for the car I never got. I spoke with the customer service representatives from 3 pm-10 pm, got hung up on countless times, was told Id be getting a refund and then told never mind, and was gaslit. They lied to me and blamed me despite me having proof of their scam. I should pursue legal action because I lost hundreds of dollars because of this, when such a large company could so easily refund me for the money I lost due to their fraudulent behavior. Its so easy to have good customer service, you can afford to do it Hopper, stop being awful to loyal customers.

I have used hopper for most all my travel plans. We just booked a big expensive trip from US to U.K. for 2024. We didn’t need fancy expensive/exchangeable tickets as the dates are very specific to the event we are travelling for. Unfortunately one of the 6 members travelling with us is now no longer able to attend. We purchased insurance through their recommended carrier - Xcover. We spoke directly to the airline as their policy is no name changes allowed (we will be taking someone else in the place of the cancelled ticket). The airline was not able to do a name change or refund per their policy but they did advise that the third party - in this case Hopper- would potentially be able to take it to their team support and be able to at least give us a credit etc as they will of course be able to resell this ticket we cancelled. Hopper refused and advised us to use the insurance. The insurance coverage has declined to cover the cost of the ticket as apparently the “reason” is not covered. It’s a shame in this day an age that they’re just going to take my money and sell the ticket over again… essentially double dipping. I would totally understand an administrative charge for their time etc but the entire cost of a ticket for March 24 is just wrong. Will never be using hopper again and will certainly not be recommending them. Will likely use the app to see when the prices are lowest and then just book direct with the carriers suggested.

I’ve used hopper to book several trips over the last 4 years. Prices are usually on par with what you’ll find on other travel sights. Don’t be fooled by the claim that they will hunt down the cheapest, best flights even if it’s with multiple airlines. I’ve found I can book two one at tickets with different airlines and not only get flight options that hopper doesn’t show available when I select round trip, but often times significantly cheaper than when I select round trip. What earns them on star is their terrible customer service. Do NOT pay for their VIP support - it’s a joke. Also, unlike with other sites you book through, if you have to cancel a flight and the airline gives you a credit instead of a refund, you don’t get the information to use the credit yourself. You have to try to rebook the flights and use the credits via hopper - which means a bunch of back and forth emails that often do not get responded too. I tried for over a week to rebook a flight and there would be days without a response from customer service and then a NEW person would contact me, ask me the same stupid questions all over, and then they would stop responding. This went on so long that one of my credits actually expired because of customer services slow replies…and I paid for the VIP support for these flights. If you are certain you’ll never need to rebook or cancel a flight, hopper can book your travel about as well as any other app or site. Outside of those two scenarios, use something or someone else.

I really wish I had read the reviews prior to this experience. I now know my situation went rather smoothly in comparison to some others, and I’m still dissatisfied I used this app to follow a flight and book a full trip including renting a car and hotel. I had been following the trip for at least 6 months and I booked it about 4 months in advanced. I really don’t feel like this app saved me any money and ultimately, it made the trip much more confusing. It was my first trip I booked and planned out myself, but it was to an area I’m familiar with, as I’ve visited family out there many times. Even still, I got no updates from the app regarding my upcoming trip, nor did I get any clear instructions on situations that were confusing to someone who’s traveling for the first time alone. I can’t imagine how stressful it would’ve been if I went somewhere I wasn’t familiar with. If anything, it was more annoying than anything, as well. I’m on vacation- something I rarely do- and I’m getting constant notifications about my next trip. Will not be booking any other trips through this as I genuinely did not feel like I saved money and if anything, I was more worried that I was being scammed than anything. The lack of updates regarding the trip I was about the be on made me question if I even had a trip at all. They also constantly ask you to spend more. If I said no to an upgrade when I booked it, every time I opened the app since it asked if I wanted that upgrade. Even if I saved money, it wasn’t worth it.

After a host canceled on us, or without confirming with the hotel condo or receiving a confirmation regarding cancellation (either on the host’s part or the hotel condo’s side), we were left out to dry by Hopper. After trying to apply the apparently now empty “Hopper Promise”, in that in the event we are unable to check in we should receive a refund or be comped a stay during a busy weekend in Las Vegas, we received zero help after being passed around through no less than at least 5 different representatives. Of course, each not having any notes regarding our case from the previous “service” rep, having us waste our time and theirs by repeating the same information (email, booking number, etc.). Little empathy was given to our situation, having to be on hold on various occasions and waiting to be called back. By this time, we gave up and ended up booking a much more expensive room, which we feel should be comped by Hopper, (a clearly profitable institution more than capable of footing the bill). Instead, maybe 2-3 hours later at least we get an email saying we will be refunded. However, we were originally booked a good deal at a 4 star property, and now relegated to a 2 star property but at a severe up charge. This is frustrating as I had never had a negative experience prior with Hopper. However, I will encourage all to consider a different app or to avoid 3rd party booking altogether given their lack of competence or ability to resolve a situation in the best interest of the end user.

You know those crazy bad ads you’d get from downloading a free game? That’s this app. This booking app spams bull crap so much that it adds it by default and adds a donations without you knowing! For example, my tickets after tax were $184 but it attempted to charge in a bunch of fees and bill crap that amount to almost $300! It even tries to hide your total at the end at the bottom in tiny font. It’s awful, then you have to hit “no thanks” button for donations, Covid-19 insurance, travel insurance, change flights insurance, canceled flight insurance, seat insurance, premium support coverage. More down the rabbit hole, is all these “insurance” and “upgrades” options aren’t directly offered by hopper. They are individually contracted companies that has up to a minimum turn around time of 90 days for claims. The worst part about this app is that it sends notifications about adding “protection” after the purchase without a “no thanks” button. You literally have to force close the app to get rid of the spam offer. If you accidentally press any of these buttons it will quickly charge your card and there are NO REFUNDS. You know they are doing it on purpose when every little thing has a spam offer even right now to hiding the cost of the add ons thinking no one will notice. TLDR: Hopper tricks you into scam insurance offers even after purchase, NO REFUNDS for anything purchased, way more expensive than booking directly.

Hopper is providing terrible service through their app. I have an issue that is not directly addressed by their FAQ so I’m not able to get assistance due to their awful app design. I recommend thinking twice about using their booking service as your trip could be left in limbo without any ability to gain assistance. You’re better off using a service that has real solutions for issues their app has caused. The app’s help feature is designed to limit the amount of people that can request assistance from a live representative by only providing the option to trips that Hopper recognizes as booked. For all other concerns, the customer is limited to the FAQ section with no option to bring the issue up via email, phone call or chat. My particular issue is is not covered under the FAQ, and I have no way of identify what is happening with my booking. I attempted to book a trip but at the final step the app crashed and no booking is showing up on the app. Normally that wouldn’t be a problem, and I would just resubmit. However, I have received email confirmation from one of the flights listed in the booking. Now I am unsure of if my booking is completed or not. I don’t want to resubmit and be double booked and stuck with the charges. I attempted to reach out to Hopper for verification before taking the next step but due to their customer service avoidant design, I am stuck in limbo. Please reconsider booking with this app. If something unexpected happens with their system, they are prepared to screw you.

I booked a trip from Chicago to Alberta last year using hopper for two people, but the flights got canceled due to COVID-19. Hopper sent us an email that our deposit can be used as travel credits whenever we’re ready to book another trip. Our trip was a combination of 2 airlines: United Airlines for our outbound, and American Airlines on our return. On March 16, after several frustrating emails and messages back and forth, we could use our United Airlines credit to book a flight from OHare to Kahului. Even for that, we had to agree to book a flight for a much higher price that what was shown on their app. We still have our American Airlines credit left to be used. The last message I received from Hopper confirmed this, saying: "I would also like to confirm with you that your American Airlines credit is still open under the same booking confirmation ####" I now want to book a flight using my American Airlines credit. But, there is no record for this credit anymore on the Hopper app. In fact , there is no record of our six letter record locator on the American Airlines website either! Hopper has completely removed my American Airlines credit and replaced our the previous reservation information with info about our flight to Kahului. This is a so frustrating, and at this point we’re worried if hopper will ever give us our travel credit back. This is a completely dishonest business!

I purchased the price freeze for one of my flights on accident. I forgot that I had a prior flight credit directly through the airline which could not be used through hopper. When I went to see if it could be cancelled, there was no one (no customer service number or email) that I could contact. Because it is advertised as being refundable, I thought I could still receive a refund of my price freeze money before the 14 day freeze period if it was not used. Yet this refund only applied to them holding your money and giving it back to you on your purchase of a flight in 14 days!! It was difficult to find the options for help on hopper which could help me in this scenario since none of the options were a fit. I had to do much research online to find articles which basically said I couldn’t get a refund if I don’t buy a flight with hopper and if I don’t use it them in 14 days, I would loose it. This basically serves as a ball and chain which enslaves you to having to buy your ticket with hopper before 14 days or loosing your money. Feeling hustled, I ended up having to use the credit for another flight which the freeze was not purchased for, so basically the freeze did not cover this flight and couldn’t be transferred to that flight. It was just money I had to use but would not have had to use if this feature was clearer. If I knew what I know now, I would have NEVER used this feature. BEWARE OF USING THE FREEZE or PUT A FREEZE ON USING YOUR MONEY!

I started a flight watch more than 6 months prior to departure date. At that time the price prediction indicated that the tickets would drop in price almost $200 in the next 4 weeks. A savings of nearly $800 since I was buying 4 tickets. I happened to notice that the lowest fares increased by $20 about 3 weeks later because I was on the airline website, but I never got an alert on Hopper about the change. At that point I started investigating and discovered all the negative Hopper reviews. After that I purchased 4 tickets at the higher rate directly from the airline but continued my flight watch to see what would happen. A week later the date arrived in which the prediction indicated the price drop would occur but the prices were still higher than when I originally started the watch. The prediction then continued to indicate that I should wait to purchase for another 3 months because prices would drop by that time. The new date being just 2 months prior to departure. I have continued to watch the prices increase (again with no alerts) and the shorter, more desirable flights become no longer available. The first prediction was wrong by more than $200. Luckily I did not continue to wait and it only cost me an extra $80. When reading the reviews, I discovered complaints about fees, the price freeze, the price prediction, and refunds/credits. I am deleting this app and will never use it in the future.

I had a flight back to Hawaii from NYC, connecting flight from JFK to SFO, then to Maui and finally Honolulu. Hopper forgot to confirm my first flight and I had to pay almost $50 to get on the phone with them. When I finally got a hold of them there was nothing to do because the flight was full and the next flight they could offer was 5 days later. I was in the phone waiting for 45 min then they said it’s gonna be a long wait because they have to confirm the flight with the airlines so they were gonna call me back in 45min and they never called back. I called explain the issue again they said they will call back and they never did. Finally I called back and when they asked me to wait for their call I told them no until I get a solution. I was on the phone from 9pm till 7am my eyes were burning. At the end they told me the next flight it’s gonna be in 5 days I was gonna miss a lot of work and classes but I was desperate so I took it. They told me I was gonna a confirmation email and never did! It was a nightmare! Then I sent an email and said I wanted a refund and they said no can because I was late for the first flight there is nothing they can do then. My next email was reassuring I was there on time but they said they can only give me that one flight because in the system it looked like I took the next 2 flights. There is a lot more but I just had to get a new ticket directly with the airline. After almost 2 months I got my refund back for the whole return, but the experience was the worst. Never using this again.

Used this app twice and got good results the first time 2 years ago. Used recently and noticed a big difference. The customer service is bizarre. Apparently you have to pay more to get a different level of customer service. If you don’t, you just get a canned response and then nothing, even if you respond with questions. I paid $125 for a Price Freeze for a hotel, checking back every few days to see the rate. Then I noticed Hopper had a Deal Drop on the exact same hotel, same dates, but a much lower rate (about $45 per night less) than on my Price Freeze. I tried to ask if my Price Freeze would be applied if I booked under the Deal Drop but received no answer. I waited 3 days for an answer, not knowing how this would all work. Since Hopper didn’t respond, I went ahead and booked the hotel under the Deal Drop and sent another message to Hopper asking how it would affect my Price Freeze or what would happen. Canned response that they were working tirelessly to address my question and then nothing. Finally, weeks later and after my hotel stay, I received another canned response that they were so sorry but couldn’t refund the Price Freeze. I replied that I hadn’t asked for a refund, I wanted to understand how it worked under my particular circumstances. Nothing. So the Price Freeze was not applied toward the booking under the Deal Drop so although I got a better rate on the hotel, overall I paid even more because of the Price Freeze. I was never so happy to delete an app as I was with Hopper. Scammers.

I have since given an edit on my review but originally gave hopper the worst review i could as i rented a car from a company that was not disclosed until the payment was made. the car rental place (in tampa) was a complete and utterly insane scam! they tried to steal my money and even tried to get more than $1000 extra from me on-site. it was at this time that it was best that the rental agreement was not signed. at first hopper was very reluctant to refund my money but after their careful review they did decide in my favour! and i never could blame them for what a private company did unless hopper were to side with them… but they did not! and i do appreciate hopper as i have used them 2x now and i will definitely consider using their app again. BUT I WILL NEVER RENT A CAR THROUGH THE HOPPER APP OF AN UNDISCLOSED RENTAL CAR COMPANY AGAIN! there are a lot of scummy tiny companies out there, let alone big corporations. I WILL BE STICKING TO ONLY WELL KNOW CAR RENTAL COMPANIES; BUT I AM VERY LIKELY TO USE THE HOPPER APP AGAIN! one thing about hopper that seemed like an issue but turned out not to be is HOPPER DOES NOT HAVE PHONE SUPPORT, but hopper did a great job with their email customer service. i have given a better rating than 1 STAR to edit it to 3 STARS and i plan to travel again this year so hopefully we can move it up to 4.

After my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***

I recently booked round trip flights from New York to Utah using hopper. I paid $1,200 per seat, which Hopper indicated was an average deal (very pricey). Well, my trip is in a few weeks and I need to change my outbound flight. Hopper does not offer live support and customer support is all via e-mail (no phone call, no live messenger). The response is slow and sloppy. I was passed from person to person, each telling me something different and offering different options. Finally someone gave me a clear answer and option and I asked them to change my flight. Well, that person ever changed anything and disappeared on me. So, I started the process over again and submitted a new request, radio silence. I’ve been at this all day trying to change my flight (which, if I ever manage to change it, they want to charge me for even though I am entitled to free changes and cancellation per my ticket). And, upon exploring other options, I found flights for $100. I even found the same flight Hopper offered me earlier in the day that I tried to take, cheaper and still available (I’m now being told that flights not available). So, i got ripped off. I can’t change my flight. And this is an absolute nightmare. I hate traveling. Book direct. Pay the extra few bucks. Hopper is not worth it. The stress and headaches and haste and fees just aren’t worth it. It’s like flying spirit. What a disaster.

I have used the hopper app twice and have even had other people try this app and after booking a room once I arrived at the location there has been some issues with the booking. The first time I got a room when I arrived at the location was told they had no rooms available. Then this last time I used the hopper app thinking it was a one time type of issue, I arrived at the location verifying before purchasing that there would be no issues after purchasing through the hopper app. Was told as long as I had everything when I come in to redeem the room I would just need to show Id. So after booking I came in the next day which was the day for check in. The hotel then came out and said that they didn’t want to accept my purchase from hopper because they would be loosing money and wanted me to pay for the room at walk in value which was an extra $400+ for the same reservation I had already purchased for on the hopper app. I contacted support about the issue they basically told me they couldn’t give me a refund and my only option would be to contact my bank which rapped back around to the fact that hopper refused to refund me because the hotel refund to refund them I was now out of $400+. I work hard for my money so for anyone who thinks they are getting a deal don’t go through this app they will quote u one price to then when you get there they will want you to pay more when you arrive. After try at that location my mom tried other locations in the area using the same app and ended up with the same issues. Wish I could give a 0 star rating that’s how bad it is.

I really wanted to like this app because the reviews seemed good. Unfortunately for me it was definitely too good to be true. I was looking to book a hotel in NY for me and my boyfriend to stay in while visiting family. I found a hotel in our budget we both liked and in the description it said to book the hotel and check in, guest must be 18+. This worked for us since we are both 18 years old. I made sure to read the fine print multiple times and even took screenshots to look back on in case I missed anything and the rules definitely stated it was an 18+ hotel. It wasn’t until after I had booked the hotel and spent almost $200 that a new set of rules showed up and said guest must be 21+ to check in. Understandably I was very confused and even checked the screenshots I had taken where it clearly said 18+. I called the helpline to cancel my reservation and they just kept transferring me to 3 different people before the final person told me I needed to go online or through the app to cancel. I was very frustrated and when I was finally able to cancel my reservation they told me I would now have to wait 3-10 business days to receive my money back but that it could possibly take up to 2 weeks. I am very disappointed with the customer service and very unimpressed with their manipulation tactics. This was definitely one of the most confusing and difficult third party companies i’ve used to book a reservation. Will not be booking with them again and I highly suggest you all to find a different source to book with. Hopper just isn’t worth it.

Been trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal.

Do not use this app. GO THRU THE AIRLINE!! I’ve been using Hopper for probably seven maybe more years. Today I booked a flight at 1:30 and have to cancel it and I am allowed a 24 hour cancellation window. I cannot cancel it through Hopper and I can’t get any help through Hopper. Flight cost is pending on my credit card which I believe is done by Hopper. Because of this the airlines have not issued the tickets yet, so I can’t cancel it through them either. Had I known that there was so little customer support through Hopper I would never have used the app. I’m not gonna pay an additional $33 to get support that should be provided. Hopper customer support for this type of thing says it takes 48 hours to handle a request and that’s too long because my 24 hour window will be closed. I won’t be using Hopper any longer. It makes me sad because it’s a great app if easy peasy but when it comes to problems they don’t have the ability to help solve them, unless you pay additional money and I assume that’s per booking. UPDATE: after many calls to the airlines and on hold with Hopper for 45 minutes I got a ticket from one of the airlines, but not from any of the others. And the airlines still could not solve my problem, because Hopper is a third-party app, and for some strange reason, the charges were to credit cards that were not mine. I was finally able to attempt cancellation on the Hopper app. I now have duplicated pending charges on my credit card. No reservations and no tickets. I believe the tickets were canceled. They better fall off or I will dispute it with my credit card.

I jumped onto the App Store just now to review this app because, while I haven’t used it to book a flight yet, I’m just so impressed with the fact that it shows you a calendar of when to book for the lowest price that I was going to give it five stars based on that alone. With other flight booking apps, there’s no way that I can see to know when prices are lowest so there’s no way that I can see to determine when I should book a flight to get the best price. Hopper shows you that critical piece of information that all the other sites seem to leave out. However, I always check an app’s reviews by switching from “most helpful” to the “most recent” reviews, since those tend to be less biased (I tend to think that, because they tend to be overwhelmingly favorable, the “most helpful” reviews are actually most helpful to the developer and to Apple, rather than to potential users of the app). And doing that for this app reveals an entirely different story then the one you’ll see if you leave the review sorting on “most helpful”. As of this writing, switching to “most recent“ reviews showed that the top 20 most recent reviews were one-star reviews from very unhappy people who have been waiting months or longer to receive refunds they are due from hopper, many without so much as an acknowledgment from hopper’s customer service team, let alone a solution. So I won’t be leaving a five star review after all. For my part, I love the app for telling me *when* I should book in order to get the best price. But anything beyond that I’d probably advise people to be very wary of, based on what I’ve read from other users.

Great innovative idea. Implementation is a scam. Misleading price baits and a totally non commercial company. Worst customer service! When you get one, they are MOST I’ll trained. Punchline - go use Expedia, Priceline or another proven commercial company. You’ll thank all the negative reviews here. When you buy a ticket here, you’re likely be scammed of fees and deceitful prices. Second, most impactful, would get no support for travel issues. Over weeks of cust support on email. Founder Fredric just aims at gaining market share by cheap price baits and tricks. Very lousy company overall - since it’s not a sustainable end to end platform you can rely. If not, he should fix it. Way to go! Been using for price check over years now until recently actually purchased ticket. Hopper is classic example of modern tech apps unfit to scale for real life purposes like ticketing. I don’t mind they botched up the tickets in a misleading way (costed over $250) which I could attribute to coding issues (but again it’s not an amateur industry you need to buy ticket from a stable reliable company). Their customer feedback cycle is over days and weeks and with limited channels like email only. It’s been over few months for my case with poor quality service professionals really. If i need tickets, I’d buy from Expedia or other proven scalable commercial ticketing outlets. Don’t fall into the jazzy glamor of Hopper. There won’t be no one on time to help on tickets.

Guys ! This app is a scam ! They take money and never get back for any changes ! Worst customer service ever. It’s been 3 days I have been trying to reach out to them to cancel my ticket and no reply! It’s such a shame that these apps promising of economical fare feeds on people’s hard earned money to fill their pockets. It’s the third day and still no reply from their customer service ! It just take a reply to answer ! What a shame I wasted my money booking through them ! Next time better to pay $50 and have full control of my booking.

I am absolutely disgusted by this apps customer service. The only way to contact them is through the in app chat that they take hours or sometimes days to answer. I had weather affecting my flight and was advised by my airline that I needed to contact hopper to change my flight for the next day and no one got back to be in time. If you ever have any issues regarding whether or your flight do not expect a response in time to help you. Will never book through them again.

Non existent. I understand Covid-19 causes delays in support but when your app doesn’t work to contact support for a whole day, and when it actually does work and you contact them at 7:00am in the morning and they say they will get back to you when they can and I’ve currently been waiting for more than 17 hours and haven’t been contacted back and my grace period for cancelling my flight is in 15 minutes that’s what is terrible service. They do not have a working phone number for support and they do not have a working email for support. The only support they provide is on the App that is, as I said non existent. If they do not fix my issues and honour my cancellation if I wish to do so then I will keep this review as a 1 star. Hopefully I get some kind of response...

Amazingly long answering times, if they answer at all, and they don’t address your queries. I strongly recommend to stay away from them, good luck if you have to cancel a trip

Booked a flight before Covid payed extra to have the no hassle refund option. Tried to cancel nothing happens. Contacted customer support many times. They sent an email 60 days ago saying they get into contact with me in 15 days. Still nothing no option to call.

No respond, i have cancelled my ticket on march 16 and still havent got any email back yet and no number to contact customer service can you please let me know if there is any progress in my refund. A-ZKS1NY is my conformation number

Booking Code: EIEZQK It’s unbelievable that the only way to get any sort of communication with anyone from this company is through the AppStore!!!!!! They don’t respond to any inquiries on their Social accounts! Have an awful chat option within the app and on top of that continue to scam customers of refunds!!!!! Disgusting. Do yourself a favour and never download and use this app. I’ve reported them to the BBB and plan to continue my fight to ensure people are not scammed by this company anymore.

With COVID my flights were cancelled and I have been tirelessly trying to contact someone at Hopper to refund me for my flights. You cannot contact anyone. They have deleted my flight booking history in their App and therefore I have not been able to chat with anyone at Hopper to get help resolving this issue. My flight was booked for a date in March and I still haven’t heard anything and it is now April. Seems like a scam. If anyone at Hopper reads this review please have your support team contact me and refund my trip this is unfair to everyone who trusted Hopper and not okay. Hopper should be updating their customers. THIS IS NOT OK. Confirmation code : MQCJYF

The comments on Social Media are horrible. The features do not outweigh the poor support or developer response. The UE is horrific. How did Apple allow this? Do not download and do not use. You will lose money!!!

I had to cancel a flight I booked with Hopper as a result of the Covid crisis. More than 100 days after cancelling, I’m still waiting for my credit. I tried to get assistance from Hopper but they don’t have any phone number or email you can contact. I will never use Hopper ever again.

If there is ever an issue there is no one to talk too. They ignore what you have to write in help messages. Do not use this!

Cancelled flight over a month ago and still nothing. Can’t contact anyone and absolutely no one to speak with. Terrible customer service. Who are these people that give 5 stars??

I had to cancel my trip to France due to Covid-19 and after 2 months they finally reimbursed me but for my return flight only for some reason. Ive sent multiple messages inquiring about this but I was only told to continue waiting. The flight date has come and gone and I haven’t heard back from them and its been almost a week since my last message. Brutal customer service experience

Terrible site to use to book a flight. After having to cancel due to COVID 19, I received an email saying the flight was successfully cancelled and “ As requested, your flight booking has now been canceled. We’re currently working with the airline on potential refunds or future travel credits. We’ll be in touch as soon as we can with the outcome!” This was a month ago and haven’t heard anything since! They have no customer service agents to talk to, everything is through the app which makes getting help impossible! DO NOT USE THIS APP! Should be taken down by apple!

If I could leave 0 stars I would. We booked a trip to Vancouver mid-January for a March 22 departure and of course with everything going on we figured we’d be accommodated re: cancelation and refund. We filled in the COVID cancellation form March 13 and have yet to hear back and of course they have no support desk and clearly don’t seem to leverage a support ticketing platform. There’s literally no way for us to contact them about our request. Will never book with Hopper again. Looking for someone to reach out to as ASAP. Update: Hopper has reached out to investigate but didn’t provide any contact info for me to reply to. The email came from a Noreply from Apple and the link to contact developer leads me to the same useless “help” page in Hopper. Hopper can you PLEASE provide me with an email address. Update: PLEASE look into the refund or credit for the cancellation that was processed. My airline indicated all communication regarding this has to go through hopper. Booking number: FYPZUW

I have been trying to reach the support team for almost a month. I have tried though email, phone, app message. None of them have a response! More importantly, I can’t even reach out to the airline directly to change my flight, as I booked with hopper. Hopper used another agency which called CTS fares (Canada) to book my ticket. So I called CTS fare Canada to see if they can help me, however, the said the same thing as the airline “we couldn’t touch your file, as you booked though hopper”. Fine, my ticket is expiring soon, I need to change my flight due to covid-19 situation. Really disappointed in the end! Never use hopper in my life again!

My Hopper Confirmation code is A-MK2G84. Please contact me via email as this information is confidential. My girlfriend booked our trip on this app to fly to Costa Rica on March 16 2020. We canceled the trip via the app on March 14 2020. We have not received our credit or refund back, despite your app indicating we should have received our credit or refund within 90 days. All we received was an email after we canceled the trip due to COVID. There is no way to contact Hopper customer support either. This is unacceptable. We deserve a refund or we will take legal action. Please reach out as soon as possible so we can solve this issue, since it is impossible for your customers to reach out to you.

My flight was cancelled due to the covid-19 situation. At first I was told by Hopper to contact the airline to get a refund. After calling the airline and waiting for HOURS they tell me Hopper is supposed to give me the refund. I contacted them 2 weeks ago and no one has gotten back to me. I find a form to cancel my flights on their website and try to fill it out but a section clearly states “ By submitting this form you are allowing Hopper the permission to cancel and process your booking for a refund or a credit. In the event that your booking is nonrefundable and credit is not possible, we will proceed to cancel your booking regardless and any value of the ticket(s) will be forfeit. “ So basically if they cannot refund it or credit it, you lose all the money you spent!! Unreal and extremely disappointing. Never ever will I recommend this app to anyone.

I understand that the circumstances made your work difficult. But I am disappointed to get no answer about my canceling my flight. You canceled it but never gave me the option to get a credit for a further flight. I tired to contact you again but the fact I don’t have a reservation anymore I can’t contact you! Yes please. My reservation number is KRORUM.

The deals are rather good, but with the whole covid 19 situation going on, they were NOT accommodating at all. First of all, impossible to communicate with. There was no one that got back to me until 3 weeks after. The situation got worst the time that I had my trip booked, so the common sense thing to do was not to go. My friends booked through Air Canada with the same exact flight and Air Canada gladly gave them credit for it (much more responsive), however, Hopper told me no. It’s Air Canada’s policy, which it was clearly not. They just want to keep their money. So in situations like these, it’s not worth it to book with Hopper. Clearly, they’re greedy and inconsiderate of their clients.

I was excited to save on airfare amidst all the glowing reviews. However Hopper told me to wait and then after the price increased it told me to buy. I should’ve gone with my gut. This was for a Toronto to Honolulu flight.

The reviews are so fake, this so provides no customer service yet the only way the airline can do refunds or anything is through the third party. Don’t waste your time and money.

Make a booking and cancel. And there will be no refund even if u cancel before 100days. Just in Canada I spend 650$ just for travelling between Toronto and Vancouver. Return flight. There is no refund. Where is my 650$.

Website is constantly down and many other problems with website.

Why show flights that aren’t available anymore? I select flights they have displayed just for it to say “unavailable”. It’s incredibly frustrating … extremely unimpressed

I purchased tickets for end of the year, one day I get an email telling me that I have to select other flight because one of the flights were canceled. Long story short, they didn’t offer me a flight that met my needs and the only option was to ask for a refund they said. I asked for the refund and they say now that it will take 30-90 days, I have been trying to reach a manager or someone that can help me with the refund because of course I need to purchase new tickets and the tickets are going up as usual, but of course no answer at all just the same automated answer telling me it will take 30 to 90 days until I have my money back, this was your fault not my fault at all, I was asking to have another flight that Mets my requirements but I didn’t get any good offer. Now I need to find thousands of dollars to be able to purchase new tickets until one day they give my money back. It seems to be a Joke but unfortunately it is true 👎🏼

Expedia and cheapOair are way better than this app

App is great and all, but when you want to book your ticket it literally never works. I don’t get what the point is.

They charged me for a room but downgraded upon arrival.On escalation they took forever and stopped replying.Try to avoid hopper for any bookings

I booked room through hopper when i get to hotel . I was denied checkin because hopper didn’t pay them . I was already charged on my credit card . Help center doesn’t even reply . Never going to use this app again . Scam

We booked 3 tickets through hopper on WestJet. A month later we received an email from hopper that our flight has been advanced. We requested that our booking tbe moved back to a later flight through Hopper app as they request. After 20 days Hopper answered, acknowledging that our flight has been advanced butthat they can not do anything and we have to call WestJet. We called WestJet and they told us as we bought the tickets from Hopper and it is Hopper responsibility to help us. Also that if we booked directly with westjet, then westjet would have been able to help us. So we are left with 3 tickets with departures earlier than we booked and that we can not take. West jet suggested that we file a complaint against Hopper with Canada transportation agency. And this is where we are left now 🤷🏻‍♀️ Definitely last time to book with hopper 👎🏻👎🏻👎🏻 Adel

They showed in APP $ 375 CAD . When I booked ticket it charged me $ 440 . What the hell is these kind of cheating.

We booked a car rental through Hopper at Routes. Price was supposed to be all-included/final. When we arrived at Routes car rental in Tampa, Fla they said that they only accept a few car insurance companies and if we don’t have it we have to pay for their insurance, which bumped the price up 50%!!! We weren’t able to call Hopper and the staff at Routes shows zero empathy for our situation. We ended up going to Thrifty, paying 25% more and are buckling up for the road ahead to try to get a refund from Hopper for our original booking. Don’t trust the pricing on their website. And be careful with the discount car rental companies, especially Routes!

I did a hotel search for 3 people stay got to the hotel I was charged for the extra person even though I booked for 3 then when I write to Hopper they said we only do bookings of 2 so why can I search for 3 people…

I Booked a flight couple months ago. My booking was from YUL - Miami round trip on the Thursday 23march - Monday 27march. Out of no where they modified my return flight to Friday 31 march. 5 days of official flight. That modified booking made no sense, they expect me to stay at my own expense for 5 days like If i didnt have a job to go back to. Reaching is as pointless, they have no customer service even with their VIP program. We Paid an extra 35$ so we can get access to their 24/7 service. They havent got back to us at all after our initial conversation. Booking with them is a nightmare, I have 0 faith in their service and their flight they change it my flight 2 days before my trip. Hopper is to be avoided.

The worst app ever!!!! Be careful with trusting your travel plans with this app. They do not care about the customer at all and have cancelled my seat selection without confirmation making me be removed from my flight. I’m now stuck without a flight home and no where to stay last minute. They DONT CARE ABOUT YOU. They care about money and that is it Please don’t waste your time and money with this company!!! They are greedy and full of bad energy! Run away do not download and buy directly from the airlines I only hope that enough people will read these reviews, as there are many trying to save you from this evil company NEVER USE AND NEVER RECOMMEND I WILL BE WARNING ALL PEOPLE I KNOW ANYONE I MEET TRAVELING EVERYWHERE F*** Hopper, thanks for ruining my travels and adding more stress into my life.

This app/service is a scam!!! The worst booking app & customer service I’ve ever experienced! One of my family members was in the hospital for our trip and we couldn’t cancel just 1 ticket, had to cancel the entire booking! When you cancel, the credits have to be used for the same people, which is ridiculous! The airline cancelled & refunded one of the tickets & hopper refused to give any money or credits back to me! They just kept it! NEVER USE THIS SERVICE, all they want is your money and once they have it, they wipe their hands clean from you and continuously give you the run around.

Do not use this app to book your trip, they make mistake and you are not able to soeak to anyone on the phone, only email, new person everyday they lie to you, you have to explain everything again, no good french assistance

Is not available - the worst when there is an issue and are travelling shortly, incorrectly charged and freeze price does not work. This is the worst

I booked my flight from hopper in april 2020. The flight then got cancelled sdue to covid-19. Since then, I have been requesting for my refund and hopper is not responding me for a once. It has been more then a year. I would never recommend this app to anyone.

First booking for a flight was great. Second booking: rent a car, they call me 30 minutes before to tell me that they won’t have my car for today. Finaly got one 3h after, but they charge me double the price (+600$) because i wanted to add a driving. I cannot reach hoopers because they don’t have any phone number or e-mail and the app say that i need to talk to the company. I don’t recommand. UPDATE AFTER RESPOND FROM HOOPERS: I wrote them an e-mail and i messaged them with messenger as they ask me to do. No respond after a week. The only respond I got is here. UPDATE 1 mont later: I finally talk to somebody. They say that I need to talk to the company that rent me a car. A waste of my time. They don’t even bloc them from doing it again. I would put 0 star.

Do not use this app. I had a hellish experience. I originally booked a flight direct from Toronto to Victoria for $800. They then cancelled my flight and offered me a flight with a layover for the same money arriving 8 hours later (midnight). Had I not caught the email within 24hrs I would have been forced in to this flight change. They then proceeded to email me with unacceptable flight changes one daily for 4 days. There is no customer service hotline and when you ask them to call you they will not acknowledge. I eventually agreed to a flight, they failed to update the booking app itinerary and I missed my flight back. Waste of time, money and effort. Big no from me. Wouldn’t recommend to my worst enemy.

I had purchased my ticket with a cancellation option and a flex-date option. I had tried to change my flight twice due to the coronavirus and then I submitted a cancellation document to cancel my flight all together. They have not responded to any of my requests. Not only did I pay more for those options but they have not even given me an update as to when my claim will be processed. I had to book a completely different flight because I could not get a hold of the company to reschedule my flight.

It’s a shame that in this time of need Hopper had the perfect opportunity to prove their worth, value, and reputation, however have failed to do so. Amidst all this panic, new travel advisories and cancellations due to Covid-19 their customer service has been nonexistent. I understand the large influx of requests however they should have changed their customer service approach to adapt to the current situation. At this rate I have to make the decision whether to completely lose out on all the money i worked extremely hard to save up for of my booking or put my health at risk due to the lack of customer service. Many are coming out saying they are scheduled to fly today and still have not heard back from the company despite paying extra for the travelling insurance. Many are left stranded in foreign countries trying to get home. It’s really a shame. Extremely disappointed.

Atrocious customer service recently. I will be tweeting about this.