Hopper: Flights, Hotels & Cars Customer ServiceHopper

Hopper: Flights, Hotels & Cars Customer Service

The Hopper app has helped over 70 million travelers find and secure the best price on flights, hotels, homes and car rentals - each and every time they book their trips - saving its users an average of $65 per trip compared to other travel booking sites or apps.

Download Hopper today to claim your $30 welcome bonus!

Book Flights, Hotels, Homes & Rental Cars
Find over a million flights, hotels, homes, rental cars (and cute bunnies) - all in one app. Book your trip safely and securely, in just a couple taps and a swipe.

Always Get the Best Price
Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer.

Easily Find The Cheapest Travel Dates
Simply search your preferred destination and use Hopper’s color-coded deals calendar to easily find the cheapest travel dates for your trip.

Not Ready to Book Right Away?
Hopper lets you freeze the price, so that you never miss a travel deal. Take the time you need to finalize your plans, or wait for your next paycheque to come in - if the price goes up, you only pay the price you froze it at. But if the price goes down, you just pay the lower price.

Earn Rewards, Travel More
Earn Carrot Cash back every time you book with Hopper. Claim your rewards instantly & apply them towards any of your future trips.

Unlock Exclusive Discounts
Check out Hopper’s Deal Drops to gain bonus limited time discounts on top destinations that won’t be found anywhere else.

Travel with Confidence
Avoid fees and frustration! Make any trip flexible with Hopper’s Flexible Dates and Refundable Ticket Plans. Get instantly rebooked without extra costs if your flight is delayed or you miss a connection with Hopper’s Disruption Protection Plan. Travel stress free with 24/7 access to Hopper’s Customer Support.

Help the Planet, One Booking at a Time.
With every booking that occurs on Hopper, we pledge to plant 4 trees to offset the carbon footprint. To date, we’ve planted over 19 million trees.

Hopper has no ads, no spam, and no stress — just accurate predictions and travel deals.

So what are you waiting for? Start saving money with the bunny today. Download Hopper for free now, and let’s start planning your next trip!

Hopper Love
• “The 10 Best Free Apps for Air Travel Junkies” - TIME
• “The Most Downloaded OTA in the U.S. in 2021” - Apptopia
• “The app helps travelers find the cheapest flights, hotels and rental cars.” - The Points Guy
• “Compared to exact searches on Expedia, Kayak and Orbitz, we regularly found that the deal quoted on Hopper was the best” - Travel and Leisure
• “Hopper can be a better option than direct booking for those who need more flexibility.” - The Wall Street Journal
• “Find me a hotel on Hopper!” - The Late Late Show with James Corden
• “Travel Unicorn Hopper First Came for Expedia. Airbnb Is Next” - TechCrunch
• “Hopper is committed to offsetting the carbon emissions of every flight and hotel stay it sells.” - Forbes, The Top 100 Most Customer-Centric Companies of 2022

Say Hello to the Bunnies
Facebook: https://www.facebook.com/hoppertravel
Instagram: @hopper
Twitter: @hopper
Website: http://www.hopper.com

Have a question or some feedback? Give us a shout at [email protected] and our bunnies will get back to you.

Hopper: Flights, Hotels & Cars App Comments & Reviews

Hopper: Flights, Hotels & Cars Positive Reviews

Great small short term bookingI’ve used Hopper to book 4 commuter flights from Southern California to Northern California and I plan to continue on a regular basis. So far everything has gone smoothly. The fares (that happen to be on my preferred airline) have been super affordable if I book around 2-3 months out. I occasionally drive and gas is more expensive for an 8 hour drive than flying on a 1.5 hour flight! super easy user interface (cute graphics too) and I appreciate the planting trees part. I feel compelled to comment on something I saw. A reviewer complained that their trip was screwed up by Hopper falsely advertising an apartment as a hotel. I don’t think its Hoppers fault (although I’ll bet they give you the compensation you request). Probably, If you had properly researched your booking you would have known it was an apartment. My point is that one has to be meticulous when arranging travel, especially international. If you’re not good at details (brilliant people often aren’t!) I suggest using an agent. It’s their job to do the leg work and you don’t have to pay them, they get their fee on the other end. Then, if any screw ups happen, you’ve got a human being to blame and not an algorithm!.Version: 7.26.0

Unable to get ahold of customer service for a previous hotel bookingSo my partner and I were recently on vacation in Europe. When we got to Rome, it turned out that the hotel we booked through the hopper app was actually an apartment building, and when we arrived it was closed for the day. Unable to get inside, we were left with no choice but to walk around hauling 100 lbs of luggage each until we found another hotel, which in total cost us more than 100 euros extra. We were under the impression that the hotel booked through hopper would be an actual hotel and not an apartment building. Because of this, we are convinced that this was false advertising. We have tried reaching out to them via the app, but there is no support phone number and no way to message them or get ahold of anybody without an active booking. The fact that you cannot contact them for a previous booking is totally absurd. Frustrated and disappointed about our experience in Rome, but granted we went to 11 different countries in Europe with almost all of the flights and hotels booked through Hopper. This was the only issue and we did end up saving a lot of money because of them, hence the 3 star rating. However the lack of customer service isn’t acceptable, I don’t recommend booking through them if you suspect you will need customer support at any point in your trip. Whether or not we receive a refund will determine if I use this app in the future..Version: 7.10.0

No customer serviceI have used Hopper for a couple years now and refer all my friends and family to the app when they are looking for a flight, the fact that it shows you prices for months out has always been a big plus for me but lately i have had nothing but issues with the app and like others have mentioned it is impossible to talk to an actual person. I got charged for a flight it said i booked when in actuality Hopper did not process it because of an error, i could not find a reliable number to call, had to reach out via an existing booking and of course it is not there because it did not exist. I ended up having to call my bank to dispute the charge, and i paid a little more to book thru the actual airline. A couple months has passed and i looked up a flight for my mother the other day (giving the site the benefit of the doubt because i had 1 issue since this whole time i used it), again i booked a flight, it told me there was an error and i needed to use another card, yet that card was charged as well as the one i replaced it with on the app. I don’t think i will be using or referring anyone else anytime soon as i would not want them to end up with the same headache. If there was an actual person to speak to for help it could solve the issue faster. I still gave the site a 3 star because i have flown ALOT via the app until recently..Version: 7.17.0

Refund for Same day cancellationI waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it..Version: 6.69.0

Customer ServiceAfter my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***.Version: 6.29.0

Best Flight/Hotel Finding App Ever <3I have to say truly and honestly this is one of the best comprehensive tools for looking at flights and hotels. I used it for my first solo flight to visit my long distance partner, and I’m definitely going to use it for the foreseeable future! The team at Hopper are really making one of the best flight tracking apps out there. I’ve tried using other sites like Kayak and Trivago but they usually redirect you to other sites and sometimes have pop ups that I just don’t enjoy dealing with. Hopper has given me no issues, they even offer flight/trip protections, and they include a lot of information of what your flight does/doesn’t include as well as what hotels offer for your stay - all they ask for when you buy is a really small tip that goes to the developers to keep the app as amazing as they do. All I could ask for is that they make the tip adjustable so you can tip more than they ask for (and even then they let you opt out of the tip, but for all their hard work I don’t ever want to). Highly recommend the app, and I hope the team who have developed and run it have nothing but success ahead of them. ☺️☺️☺️.Version: 6.74.1

Price Freeze is great but...I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs..Version: 6.22.1

Please Fix the Notification SpamHopper has a nice looking interface that’s easy to use. I’ve booked and completed my first flight with no problem last month and look forward to using Hopper again soon. I like to use the app to look up flight prices to many different places for future travel plans. However, it saved every search as a “Watched Trip.” The app’s notifications have just been crazy. I keep getting notifications like “Your flight to __ is now $__” It even notifies me of hotels at the places I’ve searched even though I’m not interested in booking a hotel. These hotel notifications are even more annoying because they’re always untrue. They advertise that a certain hotel in __ have gone down to $__/night and whenever I click on the notification, the price of that advertised hotel is NEVER what they said. Also, the red dot on the corner of the app in the Home Screen displaying how many notifications I have is always over 100+ everyday, though harmless but bothersome. I know I can always turn off notifications in my settings but I wished we can customize what kind of notifications we would like to get, plus please stop displaying 100+ notifications to get us to click on the app..Version: 6.73

Great app, except for promotional push notifications.Very impressed with the functionality if this app, particularly the ability to time the market for flights. This App allows you to gauge when to wait and when to buy flights depending on when the prices are going up or down. So it is Extremely useful for people on a budget trying to determine if they can afford a trip. However, push notifications are essential for being promptly notified When to buy i.e. when prices drop. Unfortunately this app offers no way to opt out of non-essential push notifications and retain the useful ones. They send notifications for “sales” to major hubs regularly. On a scale of absurdity these are not excessive but they still regularly wasting your time and the wording of the notifications sometimes is too close to suggestive that the flight ls you’ve saved have dripped in price when in reality it’s just a flight to Vegas. Were the developers/notifications composers to distinguish notifications for your saved flights more clearly from blatant attempts to generate traffic on the sight this app would be far more useful than it currently is; still useful but scrutinize every notification for direct reference to your interest or just turn off notifications and check it regularly..Version: 7.12.2

Hopper = has gone above and beyond what I was expecting!I literally started using Hopper because I had over heard a couple people talking about it but I couldn’t hear exactly what was said! So I figured it could hurt my situation! Worst case scenario I end up pay the same that I’m already paying, but that was not the case at all! I am saving every time I book a room and it’s almost always at least $25 buck if not more!!! Times are hard for everyone right now but because of the hopper app I have been able to keep my family and i from having to sleep on the streets! I couldn’t be more grateful for the massive savings I have received! This app has truly been a blessing in my life ! Thank you again to the designer/creator and the many customer service representative I have come in contact with while resolving any type of issue that I encountered!!!!! I recommend anyone who uses any type of reservation app for hotels , flights, rental cars or anything of that nature it is worth your while to take a look at the deals they offer you will not be disappointed!!!.Version: 7.26.0

Good AppI’ve used Hopper for all my flights (and some hotels) this past year and I’ve never had any issue with it. It’s been great, I’ve found great deals, all has been well. Recently though, I had to change a flight and was a little frustrated initially going about it. The Hopper app said I needed to contact the airline and the airline said I needed to change it through the app. My ticket had a $0 flight change feature so I was a little flustered when the airline said it would be $50 to change my flight. Finding any contact information to speak with someone from Hopper was almost impossible BUT, I sent an email through the app to see what my flight cancellation options were and was in contact with someone through email almost immediately. They were so helpful! I explained that I was looking to change my flight instead of cancel it and even asked for prices on two possible dates to change it to, and they delivered. I paid a total of $0.98 difference in my ticket and got the change processed almost immediately. I’m really pleased with the Hopper app and I will continue to be a loyal customer for a long time..Version: 6.71.0

Helpful but lots of hidden feesI’ve been using hopper for years to simply track flight prices going up or down, which was great. However, my first time attempting to book through Hopper was disastrous. Hidden fees left and right, every screen has another fee that you meticulously have to disable or opt out of and if you aren’t paying close attention you’ll quickly find yourself paying more. Up til the end when you think you’re all set, there are two last items a $5 “tip” and a $25 “VIP Service” fee that are easy to miss. Moreover, this app will tell you a flight price has increased to get you to buy it then, but if you wait literally a couple hours a flight notification will come up saying “your trip to wherever is only X amount of dollars” and you just ended up paying more beforehand because they trick you into purchasing right then. Also their customer service has no actual employees unless you have a booking, you have to rely on FAQs for help. Not even a phone center, their phone number will take you to a message machine. Overall, great app to get some ideas of when prices will go down but I do not recommend purchasing on the app itself..Version: 7.2.0

SK in MontrealI am so impressed with this app. I have received all the notifications advising me about the pricing of my flights. I am so pleased with the updates and info I got. Thanks. hopper. 😆.Version: 3.6.9

HappyThank you so much, and I’m glad to see my new grandson in Ontario you are the best site ever..Version: 4.5.1

Pack your bags!This app offers the lowest price for your flight as it compares them to other airlines and it also gives you options to decide for a cheaper flight on different dates! Awesome 👌🏼.Version: 4.9.1

Rip offI was charged by hopper for children’s seats selection and the airline does not charge for children’s seat selection because they must sit with family. When I emailed the airline and company and asked for a refund of $150 they refused to answer me back.Version: 6.32.0

Didn’t work for meI was excited to save on airfare amidst all the glowing reviews. However Hopper told me to wait and then after the price increased it told me to buy. I should’ve gone with my gut. This was for a Toronto to Honolulu flight..Version: 4.1.1

Best App for BookingI have been using this app to monitor flight costs and find the most affordable dates to fly. The results are great and the notifications of potential increases is a great feature. Great app for booking flights..Version: 7.4.0

Great user interface with useful information at a glanceThe only issue is that sometimes the prices on the calendar view are better than the actual flights that are available. The price prediction info is helpful..Version: 6.25.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.27.2


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