Hopper: Flights, Hotels & Cars Customer ServiceHopper

Hopper: Flights, Hotels & Cars Customer Service

Relax — booking travel just got easy.

Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer.

We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to date. That’s a saving of up to 40%.

Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, Delta Air Lines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more.

Search Flights & Hotels
Over a million flights, hotels, rental cars and cute bunnies.

Plan Less, Travel More
Instantly identify the cheapest dates with our calendar.

Buy, or Watch and Wait
Book flights or hotels straight away, or wait for a better price.

Get Notified
When it’s the best time to buy, our bunnies will let you know.

Book in App
Grab flights and hotels quickly, and securely, right in the app with a swipe.

Some of the other awesome things you can do with Hopper:

• Find the cheapest days to travel using our colour-coded calendar.
• Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions.
• Get information and tips about airports and hotels.
• Compare prices and amenities from hundreds of airlines and hotels around the world.
• Receive personalized recommendations about deals you might like based on previous trips and your budget.
• Save your bunny profile and payment details securely for even faster booking.
• Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection.
• Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans.

Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights and hotels.

So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip.

Hopper Love
• “The 10 Best Free Apps for Air Travel Junkies” - TIME
• "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ
• “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog
• “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure
• “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post

Say Hello to the Bunnies
• Facebook: https://www.facebook.com/hoppertravel
• Instagram: @hopper
• Twitter: @hopper
• Website: https://www.hopper.com

Hopper: Flights, Hotels & Cars App Comments & Reviews

Hopper: Flights, Hotels & Cars Positive Reviews

Best Flight/Hotel Finding App Ever <3I have to say truly and honestly this is one of the best comprehensive tools for looking at flights and hotels. I used it for my first solo flight to visit my long distance partner, and I’m definitely going to use it for the foreseeable future! The team at Hopper are really making one of the best flight tracking apps out there. I’ve tried using other sites like Kayak and Trivago but they usually redirect you to other sites and sometimes have pop ups that I just don’t enjoy dealing with. Hopper has given me no issues, they even offer flight/trip protections, and they include a lot of information of what your flight does/doesn’t include as well as what hotels offer for your stay - all they ask for when you buy is a really small tip that goes to the developers to keep the app as amazing as they do. All I could ask for is that they make the tip adjustable so you can tip more than they ask for (and even then they let you opt out of the tip, but for all their hard work I don’t ever want to). Highly recommend the app, and I hope the team who have developed and run it have nothing but success ahead of them. ☺️☺️☺️.Version: 6.74.1

Refund for Same day cancellationI waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it..Version: 6.69.0

Customer ServiceAfter my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***.Version: 6.29.0

Price Freeze is great but...I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs..Version: 6.22.1

Please Fix the Notification SpamHopper has a nice looking interface that’s easy to use. I’ve booked and completed my first flight with no problem last month and look forward to using Hopper again soon. I like to use the app to look up flight prices to many different places for future travel plans. However, it saved every search as a “Watched Trip.” The app’s notifications have just been crazy. I keep getting notifications like “Your flight to __ is now $__” It even notifies me of hotels at the places I’ve searched even though I’m not interested in booking a hotel. These hotel notifications are even more annoying because they’re always untrue. They advertise that a certain hotel in __ have gone down to $__/night and whenever I click on the notification, the price of that advertised hotel is NEVER what they said. Also, the red dot on the corner of the app in the Home Screen displaying how many notifications I have is always over 100+ everyday, though harmless but bothersome. I know I can always turn off notifications in my settings but I wished we can customize what kind of notifications we would like to get, plus please stop displaying 100+ notifications to get us to click on the app..Version: 6.73

Hopper support staff saved the day!!I’m booking a bucket list vacation to Sweden and one of the highlights of this trip is staying in the real IceHotel. I had been watching the room rates consistently go up until I finally pulled the plug and paid over $700 for a nonrefundable room. When the confirmation came back I realized I had booked the wrong night! 😱🥴😩. Immediately, I rmaoled Hopper support begging and pleading for help. Even though this error was totally 100% my fault, the support staff offered to help me out. They reached out to the IceHotel (for three days straight with an eight hour time difference) and advocated for me to be able to make an itinerary change. The support staff went out of their way trying to help me and also keeping me informed about what was going on. At the end of the day I was able to reschedule my booking for the proper night. Yay! 🤩❄️🥶☃️ The hopper support team really saved the day as this loss could have really screwed up the remainder of my trip. Shout out to Nicole, Miles, and Vanessa with Hopper support for going above and beyond for me! 🙃.Version: 7.3.0

Good AppI’ve used Hopper for all my flights (and some hotels) this past year and I’ve never had any issue with it. It’s been great, I’ve found great deals, all has been well. Recently though, I had to change a flight and was a little frustrated initially going about it. The Hopper app said I needed to contact the airline and the airline said I needed to change it through the app. My ticket had a $0 flight change feature so I was a little flustered when the airline said it would be $50 to change my flight. Finding any contact information to speak with someone from Hopper was almost impossible BUT, I sent an email through the app to see what my flight cancellation options were and was in contact with someone through email almost immediately. They were so helpful! I explained that I was looking to change my flight instead of cancel it and even asked for prices on two possible dates to change it to, and they delivered. I paid a total of $0.98 difference in my ticket and got the change processed almost immediately. I’m really pleased with the Hopper app and I will continue to be a loyal customer for a long time..Version: 6.71.0

Helpful but lots of hidden feesI’ve been using hopper for years to simply track flight prices going up or down, which was great. However, my first time attempting to book through Hopper was disastrous. Hidden fees left and right, every screen has another fee that you meticulously have to disable or opt out of and if you aren’t paying close attention you’ll quickly find yourself paying more. Up til the end when you think you’re all set, there are two last items a $5 “tip” and a $25 “VIP Service” fee that are easy to miss. Moreover, this app will tell you a flight price has increased to get you to buy it then, but if you wait literally a couple hours a flight notification will come up saying “your trip to wherever is only X amount of dollars” and you just ended up paying more beforehand because they trick you into purchasing right then. Also their customer service has no actual employees unless you have a booking, you have to rely on FAQs for help. Not even a phone center, their phone number will take you to a message machine. Overall, great app to get some ideas of when prices will go down but I do not recommend purchasing on the app itself..Version: 7.2.0

Stressful Experience (Eventually resolved)I’m currently 20, so I had to reserve a hotel without 21+ requirements. Found a listing stating 18+ requirements and booked it, and also confirmed with front desk, who happened to also misinform me of their policy. Of course when I arrive after driving 6+ hours, I couldn’t get my room. I tried cancelling through the hopper app for hours starting around 8pm. Maybe server issues, try later. Website hopper provided showed no server issues. I have had no luck finding a way to contact their support at all. Only preset pages that just go in circles. Once it turned midnight, I couldn’t even view the cancellation button. My confirmation email said I can cancel for full refund until 6am, and now I’m up at 2am with no sign that I will get my refund. $180 down the drain. Update: I was able to reach support and eventually get my order refunded. The customer support agent was very helpful with finding a solution for me after my very long day. I feel like the app needs some fixes, especially regarding cancellations. Customer support was great, I just wish they were easier to contact and/or if there was a number for calling them.Version: 6.74.1

Updated review - Response during COVID19Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled. Original review below: I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me..Version: 6.29.0

SK in MontrealI am so impressed with this app. I have received all the notifications advising me about the pricing of my flights. I am so pleased with the updates and info I got. Thanks. hopper. 😆.Version: 3.6.9

HappyThank you so much, and I’m glad to see my new grandson in Ontario you are the best site ever..Version: 4.5.1

Pack your bags!This app offers the lowest price for your flight as it compares them to other airlines and it also gives you options to decide for a cheaper flight on different dates! Awesome 👌🏼.Version: 4.9.1

Rip offI was charged by hopper for children’s seats selection and the airline does not charge for children’s seat selection because they must sit with family. When I emailed the airline and company and asked for a refund of $150 they refused to answer me back.Version: 6.32.0

Didn’t work for meI was excited to save on airfare amidst all the glowing reviews. However Hopper told me to wait and then after the price increased it told me to buy. I should’ve gone with my gut. This was for a Toronto to Honolulu flight..Version: 4.1.1

Best App for BookingI have been using this app to monitor flight costs and find the most affordable dates to fly. The results are great and the notifications of potential increases is a great feature. Great app for booking flights..Version: 7.4.0

Great user interface with useful information at a glanceThe only issue is that sometimes the prices on the calendar view are better than the actual flights that are available. The price prediction info is helpful..Version: 6.25.0

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