Modmed Practice Customer Service

Modmed Practice Positive Reviews

So much potentialEMA is great for day to day patient visit. It’s horrible, absolutely horrible when it comes to results (biopsies, excisions and other procedures) followup. It’s hard to imagine how bad it is. We were misinformed prior to purchasing EMA reg it’s abilities to follow up results. The result log is so bad and poorly design that it takes an extra full time employee for each medical provider to simply keep up with it. We had another digital biopsy log before , very simple but so much better. I don’t think it would take EMA that much to improve their biopsy log. It’s such a shame because if EMA just improved the biopsy log , the software would be fantastic — there are so many cool things about this EMR. PLEASE CONSIDER WORKING ONTHAT PART OF SOFTWARE..DermgirlVersion: 5.16.4

QUIT “updating”At first I was impressed that you continued to change and improve this product. NOW the “improvements” are more of a hindrance- just STOP! For example I don’t need a huge green button to tell me it’s finalized and I have to wait 3 more seconds to proceed. You are supposed to make it better not worse..SarahSarbVersion: 6.1.6

Not perfect, but pretty goodIn the beginning, I hated EMA. Having to document all these things over again since it didn’t port over the old EHR records well (it gave pdfs but they were pretty useless), was absolutely painful and I wanted to switch back. As we’ve gotten used to it (I have a scribe), we’ve gotten more efficient. Yes, there is more documentation, but since I have quite a few complex ophthalmology patients, I’ve noticed an uptick in my per visit coding. We’ve finally been able to go fully paperless now, which was always a dream of mine! Sure it has some kinks, but what EHR doesn’t?.DR@jaVersion: 6.1.6

Excellent ProductNot sure why there are negative reviews. I have used several EMR systems over the course of 20 years. I recently switched to EMA, and couldn’t be happier. The system just works. Our workflow is easier, the notes make more sense and are laid out in a logical pattern. The path log is fantastic. Every update makes the program better and better. In the future, I would like to see better photo management. Otherwise, this is perhaps the best current Dermatology EMR system..DBMWSVersion: 5.22.4

Good product, no regretsWe have used EMA since 2016 and have no regrets. It works well for our dermatology practice. We use ModMed PM as well and feel the same about that product. Are there things I wish were different? Of course; but all in all, this has been an excellent solution for us..KKrietVersion: 5.26.3

OphthalmologyExcellent program and customer service. We’ve been with EMA since we opened four years ago and have been very happy with it. Our provider had experience with several other EHRs and said this was by far the best. Having a cloud-based platform saves us the expense and hassle of maintaining an on-site server..Conchita_MariaVersion: 5.18.2

Wonderful ProductWe have used this product for 5 years now. It has changed and updated and continues to improve. I love how quickly I am able complete an exam. It allows me to spend time with my patients and not with charts. For Optometry or Ophthalmology it is the BEST software out there! I own 4 locations. We all love it!.Legacy Eye BossVersion: 5.10.2

Love this EMR!I love EMA! I’m surprised by all the negative reviews. I have used EMA for my dermatology practice since 2013 and have not had any complaints. I feel it is very user friendly and I am very pleased with it. I tried to switch to another EMR and it was a nightmare. They couldn’t compare!.Cosmeticnurse1Version: 7.3.2

Stop updatingEMA team. No need for such constant updates. Most of the time the updates make things much worse and inefficient. Please. Stop. Updating. So. Often! Go back to how it was five years ago when it was at its best..JimmycorndadVersion: 5.23.4

Huge time saverIf you spend time up front building protocols and customizations you can document most visits in about 30 seconds. This truly is the best and most efficient EHR available..AdamHetzVersion: 5.19.2

Basically satisfiedWe have used the EMR for over 3 years and the Practice Management for over 2 years and have no regrets. Nothing is perfect, but this EMR and PM program integrate well with each other..An appreciative ger tovVersion: 5.18.2

OphthoGreat platform for ophthalmology. I wish they get clinicians’ feedback when going to a newer version. Maybe they do, maybe the wrong ones. Anyway, very happy end user..Grape12Version: 5.11.2

This EMR GIVES ME ANXIETYTo edit a paragraph you need to go through three channels. To find results you have to dig and prey for divine help. Logs are poor. Notes are too wordy. And coding is iffy. The diagnoses are incomplete for derm. It’s so so. Really giving me good reason to retire early..Tanzo147Version: 5.24.7

OrthoNot perfect but I’ve been through four EMR by farThe best. Plus they’re constantly improving her if I could give it six stars I would..Knee fixerVersion: 5.11.6

FinancialsPractice Management software below par. Greatly lacking in the ability to generate the most rudimentary monthly end reports needed by all medical practices. Overpayments by patient secondary supplements are a financial nightmare to process. MIPS calculations by this software are NOT always per CMS specifications..TRD-AdminVersion: 5.12.4

DermatologyWe love EMA ! When it works, it great !.Affiliated DermVersion: 5.15.4

Best EHRThis is a specialty EHR that is the very best of its type. Product is fast; documentation is excellent and audit-proof, and requires almost no typing. Support is the best I have ever had or ever heard of from any company. Program is updated with features and fixes about every two weeks which is unheard of in EHR-dom. Keep up the great job!.AegorenbergVersion: 5.5.6

Don't let the negative reviews keep you from this fantastic earI have been using this system for over 3 yr now and it is wonderful. Very efficient and minimally glitchy. I don't work for them, but I am a very happy customer. Nothing else compares to it in the EMR arena for Derm..JEKSA73Version: 4.7.1

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Modmed Practice Negative Reviews

Words escape me…It is hard to put into words what a total time sink this EMR represents. Having worked with EMR’s since 2005 on multiple platform, I think the description that this is a “slow motion train wreck running into a dumpster fire” only partially captures the effect this software has on a providers efficiency. If you like wasting 1-2 hours per day babysitting software, this is the application for you. Don’t let the flashy marketing materials fool you, there is no substance. Not a day goes by without my wondering whether the software developers really have this much disrespect for a healthcare providers time. Prepare to memorize ICD-10, because you can no longer rely on your EMR to search for codes. Get a multi monitor system because you will need to have an ICD10 search site up on another monitor to move your day forward. (The developers of this software do not care to bother with providing Soundex search capability. ). If you write a prescription, do not expect the SIG and DISP to flow through to the med list - you have to enter that in different fields because the developers cannot figure out how to capture that in the med list. Expect hot-patches to fix the bugs in each release - the development process is broken. In short - do not waste your time, do not waste your money, do not risk your practice…. Consider other alternatives..BackengineerVersion: 6.3.6

The worst1 star only because 0 is not an option. Our practice has had ModMed for 16 weeks. It is the single worst decision we have ever made. We have had to hire multiple MAs to help with data entry, which is not a cost efficient trade. Everyone hates this. We are now data entry clerks, and patient care is no longer the focus. In just under 4 months, this single dumpster fire of software has killed any morale in our practice. Providers are actively seeking other jobs because of Mod Med. It adds hours to the day for the inefficient charting format. Taking work home or staying late is the new normal for my life. If you want every note to say the same meaningless thing, their templates are awesome. If you want your note to actually mean something, its absolutely terrible. To enter data in a personalized way, so that you can go back and read your notes to remember what happened or your thought process is painful. I sincerely hope this company goes bankrupt so that we can change to literally anything else. Nowhere in business is a more expensive, lower quality, less efficient “upgrade” described as a great idea. Run away from this system as fast as you can..Lrw1650Version: 5.25.7

Hate it1) it is nice to have eRx ability and ability to pull up patient information, which is the case for any EHR I think, but other than that this thing is horrible. I would give zero if I could. 2) things that are supposed to be “sticky” (pulled forward from prior notes, I.e. sutures you use every time, etc) DO NOT work. I use the same sutures 90% of the time and still have to scroll through a list and choose same thing over and over now nearly 10 years later). Likewise for surgery templates. When I first got this system, I typed up all of my surgery templates to be the way I wanted them and poof they were gone. 3) it is so slow. I often find myself wondering if I just didn’t hit the button on iPad hard enough because nothing is happening. 4) monthly fee is automatically withdrawn from bank. I got several notifications of travel expenses recently for in person training to the tune of several thousand dollars that was in the process of being withdrawn from my bank. I called and told them we’ve been using their system for several years and have not had any recent in person training and that this must be a mistake. I demanded to speak to someone, but was told that department didn’t take calls. They gave me a case number. I blocked these transfers from my bank and I have not heard a word from them now ~2 months later, but still get bills for these travel expenses for what must be someone else’s practice. 5) I could go on but I won’t..SSTs@3se7(Version: 7.2.1

Why waitI totally agree with the fact of the iPad EMR is the way to go. It is here to stay. I also agree that the biopsy application is horribly flight. Yes it does take a full time for us to chase down these results. There’s so many steps to review and finalize test results and biopsy results that they can easily be overlooked. The information is so in bedded you have to look at many places to see the results and finalize them. It’s also not that easy if you want to take something out of the note or change something you already put in the note. EMA has been around long enough these things should be corrected right now. Either EMA doesn’t believe they’re a problem or they’re simply not gonna listen.What takes so longVersion: 5.22.4

MehMultiple issues. For one, we were never given in person training. Virtual training is not sufficient. Still struggling after almost 3 years with this to figure out how to use it to its so called potential. Search function for either diagnoses or patients is horrific. After a while, it slows down or the screen pauses, there’s a several second delay between you typing in something then words showing up, can’t even scroll without hickups. Have to uninstall and reinstall the app( but then you lose all your customizations) each time that happens, about once every few weeks. It’s not our internet…we’ve done ping tests. Too many clicks to get what you need. Look elsewhere..Don’t try thisVersion: 7.0.4

Do not choose EMAWe bought EMA within the last six months. It was a mistake. We were under the impression that it was engineered to think as a doctor would. It does not. We have the dermatologist edition and the ENT. The procedural portion contains more junk and certainly was not written by a surgeon or even by a physician who knew the standard format of operative reports. To tract biopsy reports is laborious. Your diagnostic choices are constricted and limited and often to find an appropriate diagnosis, you must guess what the programmer was thinking. Don’t believe any of the hype about this system. Continue your search for a better system..Canberra70Version: 5.20.1

HorribleHorrible does not begin to adequately describe what a disaster modernizing medicine is. The system is flat out terrible. Takes a million clicks to see a patient. The system is all about generating a bill but isn’t interested in the least about patient care or enabling doctors to see patients and quickly document their thoughts and the plan in an efficient matter. There are pre generated discussions that are all a disaster. Trying to look at previous visits quickly is a disaster and not easy. Everything about this system is bad..Honestreview101023Version: 6.3.3

Don’t do itWe were forced in to this abomination of an EMR. It has killed productivity, diminished the diagnostic integrity of our charts, and made the notes unreadable and devoid of useful information regarding the encounter. And let’s not forget to mention the fraud potential of using protocols and forgetting to delete orders and plans you did not perform or order. Because you cannot amend notes to correct errors. This system is horribly designed and grossly inefficient. Add on to all of that the complete disaster that is their install and go live plan..Epic Super UserVersion: 7.5.4

Use if you want to add hours to your dayI used to be done when I left the office, but since using ema, I now have hours of charting to complete after hours. It is so cumbersome to use. You are constantly waiting for the software. So much clicking. Constantly dealing with bugs in the software. Don’t make the mistake of signing up with them since it is very hard to change to another electronic medical system once they have sucked you in..Mimis$$Version: 5.25.7

Not Recommended for Eye SurgeonsThe platform has excellent potential but unfortunately falls flat on its face because of poor support and failure to address the needs of the average eye surgeon. In particular the sections necessary for the anterior segment surgeon to document properly, counsel and avoid litigation are woefully inadequate. Very cumbersome to use for an anterior segment surgeon performing cataract surgery and LASIK. A real pity because the ability to use the iPad and having everything stored in the Cloud is the right approach. Pity that the execution is so poor..KarmaGTRVersion: 5.15.5

Supposed to save you time and make you money, but costs you time and loses moneyWithin 4 months of “committing” to this platform, the monthly price escalated significantly, and we’ve seen a second increase since. Promised features like Rx via cellphone don’t work and no one cares. My partner pays for narcotics Rx, but surprise, never worked-and no one cares. Three groups here with 20 providers are soon to leap elsewhere..Betrayed, and no one caresVersion: 7.4.2

New updateThe new update is not good to say the least, way to much scrolling on desk top and ipad, go back to having tabs for conj, cornea, lens, disc, makes life easier for us scribes instead of scrolling or typing in our information every single time. For a doctor who sees more than 60 patient a day this update just does not work..One Sad ScribeVersion: 5.25.5

A Good Effort But FrustratingWhen it works it’s helpful, however periodically you will run into technical errors that have nothing to do with medicine. Support is limited and unpredictable causing your workload to build up as you attempt to troubleshoot through the problem. It’s a laudable effort to be sure, but not yet ready for prime time..Clasher6372Version: 6.1.8

Wildly OffensiveWhile as an MA I think there are many aspects of the actual visits that are really user friendly, but the fact that all patient diagrams have white skin is so offensive and infuriating. There is no option to change skin color to match that of the patient, all patient diagrams are white. I cannot believe no one thought this to be a problem..EmotzkoVersion: 5.26.4

Negative reviews about crashing are misleadingI have used this program for more than two years. Faster internet speed will nearly resolve crashing problems. Now since most of my patients are in the system my charting time is less than paper charting..GulfportmsVersion: 5.11.6

Terrible. F.We recently changed to the system, and I have never regretted anything more. This program is absolutely horrible and unnecessarily complicated. If you are considering this EMR, I would recommend anything else. Writing in crayon would be an improvement..NickOB3435Version: 5.24.6

Get your crap togetherModMed makes updates, and each update is not done well. it is very buggy. Disappointing. I am sure my practice paid a lot for it.MedStudent2016Version: 5.27.3

What happened?With the new update, everything has slowed down. In fact, I cannot finalize my notes without closing the app and restarting..HlbmdVersion: 5.25.5

Poor supportWorks well most of the time but when there is a glitch and you talk to support they think it’s all your fault or your settings and treat you poorly..Chris alsoVersion: 5.23.4

EMA is awfulEMA Simply awful EMA has given our practice no financial or clinical return for renting their software. Workflow is horrible Safety is awful No interoperability with other practices or physicians No HISP directories No drug formularies and prices per plan Content is infantile defaults There’s not a day that goes by where our physicians and staff don’t bemoan our use of modernizing medicines product and there’s no doubt we’d go back to paper charts if Federsl laws didn’t penalize us and leave this predatory company.S Fl DermVersion: 5.23.1

App consistently crashingThis app crashes more times than any other app I have used, the charting is ok but the stupid thing crashes at the most inconvenient times.Ofefefr098$Version: 5.10.2

Good and badGood: I like the format of the notes. It eprescribes reasonably easily. Bad: I have had several instances where input in exam does not equal output to the note. Some really serious things too where if not caught on review could be bad. In addition it crashes and errors a lot. Even the web based application this weekend won't pull up previous exams and have to close and relogin multiple times. It doesn't interface with anything or any other EMR. This is my biggest beef with all EMRs though. They don't play nice with each other. Switching to EPIC and couldn't be more excited. For a private practice may be adequate..S0UNDMAN 2132Version: 5.2.1

Even the update failsI cannot sign in at all on my iPad w/out updating BUT the update won’t load so I cannot use the iPad version at all now. Like someone else remarked, it gets worse every time they publish a ‘fix.’.DocjeannieVersion: 5.18.7

Home buttonGo back to when it was always in the same place.Deerslayer985Version: 6.2.4

Worst medical softwareTerrible software. I would never recommend anyone getting this software.BigfootrickVersion: 7.5.4

I loathe this appHave no choice bc I have to use at work, but this app is horrible. I rarely say this, but I truly hate it. Buggy, loses my data, not intuitive. Run away..Live2run11Version: 5.18.5

Do not buy!!Awful. We had revolution ehr before and so much better..Leanne08755Version: 5.26.3

LoginApp now requires login anytime the app is minimized. Please fix this because it wastes time..Aaa53636262Version: 5.22.6

Not the best EMRInflexible system with poor drug prescribing program. The EMR is slow and freezes up on a regular basis..ENTwestVersion: 5.21.3

Error 1005Keeps crashing on error 1005. Input does. Not save. Please fix!!!.MeckdermppsdVersion: 4.3.2

Worst EMR I have worked withVery inefficient. Constantly crashes, unable to chart on Sunday nights before the week begins due to updates (previous EMRs I worked with did updates on Friday night or Saturday night during low traffic, which made more sense for clinicians). Multiple steps to chart than are even necessary. No opportunity for chart note templates based on problem which would make charting much easier. I keep waiting for this EMR to get better...still waiting....KatyaggieVersion: 4.6.6

GARBAGEThis new update has completely ruined the exam portion on the exam. The new bubble bullets are HORRIBLE!!! it needs to go back to the way it was which made it much faster and more efficient. App constantly freezes or crashes. The only positive I have for this system is escribing..KianimalonsoVersion: 5.5.6

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