U.S. Bank Access Online Mobile is designed for commercial card customers who want secure, anytime access to their U.S. Bank Corporate Travel, Purchasing, or One Card accounts.
NOTE: If you are a U.S. Bank customer with a personal or small-business account, please visit usbank.com/mobile to download our latest personal banking app.
U.S. Bank Access® Online Mobile is a secure, easy-to-use app that provides anytime access to your U.S. Bank Commercial Card accounts. Simply sign in with your U.S. Bank Access® Online organization name, user ID, and password to see your card status, activity, and much more.
Be sure to keep your app updated for more ways to manage your account.
ACCOUNT SUMMARY
• View the status of all of your accounts – open or closed. Includes your Purchasing Card, Corporate Card, Executive Card, One Card, Event Planner Card, and Managed Spend Card accounts.
• View your payment due date, available credit, and credit limit.
• View your account balances and account activity summary.
TRANSACTION HISTORY
• Access your transaction history for the last 90 days, up to your last 99 transactions.
• See all your payments and your purchase history in one place.
• View your detailed transaction list — by post date and amount -- on a single page. (Note: some transaction activities may not show on your account record immediately.)
CARD INFORMATION
• Enables you to safely view your card’s account number, security code and expiration date, so you can complete online purchases.
The Fine Print:
©2021 U.S. Bank National Association. All trademarks are the property of their respective owners.
The U.S. Bank Access Online mobile app is free to download. Your mobile carrier may charge access fees, depending upon your individual plan. Web access is needed to use Mobile app. Check with your carrier for specific fees and charges.
U.S. Bank is committed to protecting your privacy and security. Once you’ve entered your Organization Short Name you can view our privacy policy.
For More information about our Mobile services, or for assistance with Access Online please call 877-887-9260 (Toll free) or 701-461-2028 in the U.S. In Canada, call 877-332-7461 (Toll free) or 416-306-3630.
U.S. Bank Access® OnlineMobile Negative Reviews
Unclear Titling causes non-corporate customers to download wrong app - very poor naming of appsThe authors of this app do not tell you in the title that this version is for corporate customers/users. It cannot be used by regular bank customers for a regular US Bank account. Customers must download the other poorly titled US Bank app. It would be helpful if the US Bank management cared enough good customer service and carefully titled their apps so customers don't have to drill down into all their apps in the store to find the right app that meets their needs by creating useful, explanatory titles for the apps that tell the customers the target audience of the app. Examples of better app titles are:
US Bank online for regular customer accounts
US Bank online for business accounts
Ya think!.DistanceEdVersion: 7.5.0
Is bank appEvery time us bank updates redo the apps there is few things wrong some area that want you to type your phone number or some number ,ok I can see where you put numbers in but nothing it looks like blink line or no where to put your number in so I keep tapping in the area where I think that number goes after an hour of trying it pop up where I can put number in. I know it is not my cellphone because I tried with my son’s cellphone same thing. I give them a 2 stars..65DavidVersion: 7.10.0
Two major problems so farThis is my first time using this app on my iPad mini 4 that I just bought specifically to do online banking because it always screws up on my iPhone 7.
Right off the bat I found two major problems/inconveniences. One, it doesn’t rotate so that I can use my keyboard and two, it doesn’t give a total amount scheduled in bills so I have to continually add up the payments scheduled manually.
One shouldn’t have to rely on a laptop or larger technical apparatus these days to perform simple bill pay..Mary BaumannVersion: 7.5.0
Unreliable AppPeople, please be aware. This is the worst financial app in a way that you can’t even have access to your accounts for online banking and Most of the times during the day when I try to open the account it prompts “oops error our side, try again”!! Called their technical support and their representative acknowledged that they have lots of complains from customers and she just passes the complaints to developer. By the way this has been going on for months....SERIOUS*Version: 7.17.0
Why the constant please leave a reviewEvery time I attach a receipt to a transaction it ask for a review… well here you go US Bank. 1 star for asking every time I attach a receipt. Would have been 3 stars if it asked once a day everyday. But not when I have 60 transactions and I keep getting the annoying pop ups. UI is alright, design makes it a little difficult to segregate information from 1 transaction to the other..MunchfatdixVersion: 8.0.1
PoorThis app is misleading. The app has an option for registering online, but the answer from customer service, when called, because of registering problem, is that the app can access online only after registering the card first on a desktop with windows system. Also, Customer service quality survey option only disconnects the call without allowing for actual quality survey..Gsa gov cardVersion: 7.8.0
Pathetic TouchID performanceThe TouchID functionality is a joke in this app. It doesn’t work most of the time. The person in charge of the app development should get another job. I have used the USAA mobile app with TouchID for 2.5+ years and it hasn’t failed a SINGLE TIME. This pathetic excuse of TouchID functionality in the US Bank app needs to be disabled immediately to stop misleading it’s customers..ZombieGod2Version: 7.3.8
Lacks Basic functionality, have to use pen and paper to track stuffI have to use this app for work. I have two main complaints.
One I can’t see pending transactions.
Two the transactions delete after 99 and you don’t have them broken off by month so it’s just a huge running list which makes this app hard to use.
Update this thing into the modern era because this app is like driving a car with no Windows. You can’t get real-time insight or organized financial data so I have to track everything with a pen and paper..Eurostar1Version: 8.2.0
Stone-age technologyPretty frustrating to us this app. It doesn’t recognize userid password and won’t login. Same thing works on website (which still is inefficient to use). When the app works, the it would keep asking for password every time logging in, even though faceid is enabled. It’s irritating to see how in this seamless world, this app works as if in stone-age..PadeAkshayVersion: 7.29.0
“Upgrade” that made app unusableWe used the app to pay bills. The last 2 days we got a blank blue screen. After trying to fix it ourselves called support. No help. She claimed change was a month ago but we paid a bill a week ago. Blamed our I pad for being too old. A “minor bug fix” that destroyed the app for some device users is very poor coding..Tqjn50Version: 7.9.0
Worst bank app ever.If you are looking for heartache look no further, the US bank app is for you. The user interface for both their app and their main website is such a insult to navigate around, It’s like they tried to make it purposely difficult to pay your bills, even just finding your balance is a nightmare. If this was not my corporate card and I was forced to use it by my job, I would never in my entire life use US Bank.
US Bank if your reading this, I beg you to get all your crap together and then fix that crap.
Please and Thank you!
J..JGothartVersion: 7.17.0
So frustratingThis app is so frustrating. This is second time I have gotten a new phone and tried to log into the app. Well guess what? It wants a phone number. Enter my phone number. Guess what? It’s already being used. Yes! By me! Why can’t my app data transfer? Now I can’t log in..DuffysMomVersion: 7.25.0
Ridiculous App!This app worked ok till today when it quit letting me access my transactions. Useless US Bank “help” cannot figure out why I can log in with my PC but not with the App. All my software is up to date, nothing changed with my credit card details and no one has any solutions. Don’t waste your time!.Irritated 1234Version: 7.3.8
TrashThis app is no good. Tells me that ok locked out of my account. Then, when I call customer service, they tell me that I’m not locked out and should be working fine. Transfer me tech support but no help?? However, I have no problems going to their website. Just a bad app..Junk@$$appVersion: 7.28.0
Broken by 07/22 UpdateSince the update, entering the credentials for an account and clicking the login button just clears the password field and then does nothing without granting access to the account info. Previously a perfectly acceptable 3-4/5 app for a corporate account.Question910Version: 7.28.2
Almost usefulWill not let you approve transactions
Will not let you scan receipts, instead you have to take photos
Will not let you add comments..NgbnikVersion: 7.27.0
So sadThis is funny though, even the review feature won’t work. Online banking via website won’t work either. Good news! Bank by phone works, took no time, meanwhile the app is still trying to load. Changing banks today..Lynnmarie53Version: 7.3.5
New app is awful. Please bring back the previous versionNew app is awful.
1. Sometimes remembers previous login. Sometimes does not.
2. GUI does render correctly on an iPhone SE. I think the developers user larger smart phones and have not adequately tested legacy smart phones.
3. Bill pay has added an extra, no-value ID step to making a payment. More clicks required to get something done.
Been thinking about returning to Bank of America so I can painlessly accomplish mobile banking..T michael bVersion: 7.9.0
ConfusingRename your app - this app has the correct logo on it, but is not for consumers. The other one I’m actually supposed to use has a different US bank logo I’ve never seen before leading me to question its legitimacy before I even download it..Joe4799995Version: 7.9.0
Hate This CardConstantly locks me out, doesn’t recognize my name, password, security questions. I don’t get billing information until it’s overdue. Why can every other banking institution get it right and you are just awful..Big country 1965$Version: 7.17.0
Still can’t save payment accountsIs this 2005? Bc this app seems to be stuck in it. Let me pay my account with an external account without entering the checking and routing EVERY time I need to pay (like EVERY other bank out there....).GregbcnjVersion: 7.10.0
New update, unable to log inDoes nothing when trying to log in. Cant get past log in screen. App was trash before, now worse as unusable.Barcle101Version: 7.28.2
Lousy user experienceCan’t get in, password reset, download latest version, new password still doesn’t work(no error though). Give me a break..Orts01Version: 7.29.0
UnreliableRandomly says my login is wrong, frequently says that app is not available, won’t let me use fingerprint to login, just not very reliable. Also limited ability to pay my mortgage..EthandudeVersion: 7.12.0
AwfulUS Bank consistently delivers the worst app and worst website in banking. They are clumsy, user hostile, brittle, and opaque. If this wasn’t my company’s card account, I would drop it in a second. Utterly awful..Rex on the RoadVersion: 7.25.0
The reviews say it all.After hours and hours of troubleshooting and bouncing between multiple support departments I’ve given up wasting my time. Website works fine - Ap is trash, uninstalled..Dbigs02Version: 7.13.0
Worst everWorst bank, terrible card, horrendous website and ap- the worst. Forced to use the card for work and absolutely hate it. When disputing a transaction you are told to MAIL OR FAX receipts. It’s literally Victorian..TrayLawCangVersion: 7.29.6
Just a customerI tried to download an app tp use on my iPad. What I got was jerked around on some kind of a corporate card thing. Fortunately my credit union app works. I’m moving all my money over there. Your lame IT just cost you a customer.
Paul Fleming.Gvff33$$**;Version: 7.12.0
Stop asking me to review your appEvery screen change you ask me to review the app. Even after clicking not now. Also your app isn’t great..DanS6Version: 7.28.0
Poorly Labeled AppsThere are at least 4 US Bank apps in the App Store. It’s very confusing to determine which app is the correct one to use. Why do you need so many? Citi, Chase and B of A don’t have this problem..Tom McEmrVersion: 7.14.0
LoginDon’t like app anymore it doesn’t hide password no matter if you click”hide”
Won’t use this app anymore.JackieH1Version: 8.6.0
UselessI don't know why these idiots bother updating this app since they never fix the problems, this app is a joke, I just hope us bank hires better bankers than they do app developers..OktohuntVersion: 7.3.5
Worthless online bankingTried all day, got no where. Changing banks, these people in my opinion are not able to help after 6 phone calls..Ozarks MosesVersion: 7.5.0
Worst banking appThis dumb app and bank make account online access seem harder than illegally crossing the US border or shoplifting in the West Coast. Customer service reps are very slow and unhelpful..Corporate PhoneVersion: 7.28.0
Buggy, clunky, difficult to useI want to make a payment. What bank credit car doesn’t want their money?
This one makes you jump through hoops to make a payment.
What should be simple to do isn’t simple. Why must this be so difficult?
I want to give you money and you want to make me work for it. If it were up to me, I would dump this account!.CaymengtVersion: 7.18.0
Needs updated will not loadNeeds updated will not load.Spectrumbf50Version: 7.20.0
Stuck at Licensing Agreement PageJust loaded the app on my iOS device running iOS version 14.4.2. I am stuck at the Licensing Agreement page. Very disappointed..MushurkaVersion: 7.19.0
Please alphabetize!Lists in the app (e.g. locations) are not alphabetized, and this makes it very cumbersome to find a location/country of interest..SlatabartfastVersion: 8.5.0
InputStop trying to get a survey on ease of use while I am trying to USE the app, might get better reviews..Capital one.Version: 7.17.0
IPad orientationThe app is fixed in portrait mode on iPad. Please update to support landscape mode. The iPad docked with the Magic Keyboard is not designed to work in portrait mode..Smk268Version: 8.7.0
Always logs me out, FaceID never worksThis app is garbage, it always logs me out of my account and will never US FaceID. It’s unintuitive and very poorly laid out.RtdeboVersion: 7.27.0
ZeroWould rate zero if that was an option..USBank0000Version: 8.0.1
SurveysWhy are you wasting my time while I’m trying to finish my reports.###%*€€€€Version: 7.29.5
This is my least favorite app in existenceEnough said.1 star was takenVersion: 8.3.0
Waste of technologySo stupid, you have to wait weeks for transactions to show up so you end up having to hold onto a pile of receipts anyway. Completely backwards..AllthenamesaretacketVersion: 8.1.0
Limited functionalityPlease add ability to add attachments to transactions.PsschellVersion: 7.9.0
Crashing since last IOS updateConsistently crashing since last update. Have deleted and reinstalled and will not open without crashing..Dm65422679Version: 7.20.0
Poor appCompare to expansify this app is poor, way too long to get the transactions so you need to keep the receipts waiting that the transaction come 😖.Fred SideVersion: 7.19.0
Why bother have it on Canadian App Store?The Canadian version of Access online is provided by TD bank but clearly it’s using this same system. But when I tried login here with my credentials it says not applicable..CnbobbyVersion: 7.5.0
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