Google Home Customer Service

Google Home Positive Reviews

Hit and missManually the switches work ok, connecting to the TV will only work some times. Chrome cast is a pain. I did a lot of work and is not paying off. I ask for a specific song and it only works on a single speaker, if I am using a group of speakers, google plays what ever it wants. I got three chrome cast and they were fine at first but after a few weeks voice commands to chrome cast stoped working on all three. Google says it doesn’t recognize that device, I reset to factory, start all over and nothing. I am getting board of this I am thinking of going back to apple TV. What a waste of money. I have 5 nest cams and they connect and disconnect constantly, that problem came after google took over. I am angry about that security problem. I tried everything to have the system recognize only my voice so people couldn’t open my garage or my front door, that does not work. I even had a google tech help me set that up, thats not safe, anyone who knows what I named the door can simply ask google loudly through my glass window or glass door and it opens anything. Google is not safe . I regret all the money spent on this worthless system..Saul661Version: 2.17.110

Fine - when it actually works - crashes too muchI just spent a long time writing a more detailed review before I was interrupted and had to start over. So long story short — for some reason, no Google apps for their own Google Chromecast have ever worked properly for iOS. There’s always been something. Both on Google Home, and the dedicated Chromecast App that preceded it. I can only get through casting half an episode from one of my paid subscription apps in my bedroom, before it inevitably starts to crash, as if it’s losing connection slowly (at 600mbps+) and then a full meltdown happens and I have to manually unplug the Chromecast device and force close the app to do a hard reset and get it to work again. I think I’ve only gotten through a full 45-60 minute episode a handful of times EVER. It is super annoying, and I bought the device and use Google’s own app for the convenience it is supposed to offer — not the constant headache that this app and the device guarantee. Please either fix this this unreliable mess, or allow people to get refunds to buy a device that works more reliably, like my FireTV stick on our main TV. We also have the option of just using our SmartTVs I guess, but are foolishly are trying to USE SOMETHING WE PURCHASED for the supposed performance and features — all of which are pointless if it can’t keep a connection to a flawless network that never has issues with any other devices or softwares. NEEDS A LOT OF WORK. Stop the crashing. Please. For the love of God..ThisKIDhereVersion: 3.27.104

LOL paranoid reviewerGoogle home arrived at the party later than Alexa. Sure, Alexa got there at 8 PM, but everyone knows that you don’t even get ready to go out until 10 PM because it’s just getting started. Google has the AI that everyone else wishes they had and this is their niche unlike Amazon-which I have no bone to pick with-which is pitching out of their league when to comes to software AND hardware. My only gripe is not yet able to change the ‘Hey Google’ command on each device. Now, about my review title, what a shameless effort by either a competitor-or more attempts by Russia to hack our brains. OMG, this thing could record my five-year-old and I had to take it back; it’s the devils work. Too funny. I’m not worried about Google and the home devices. That’s like screaming fire when everyone has already been evacuated. I’m more worried about The FBI, foreign hackers, and other unscrupulous government agencies, not just ours, who could’ve been listening to us for quite some time through our laptops, televisions, phone, etc. or basically anything Wi-Fi-enabled with microphone. Even Mark Zuckerberg-in quite a viewed photo- has tape over his laptops camera. So let’s see, the CEO of Facebook, where clueless people post their every move an idea, is paranoid about others spying on him and using his personal information for some gain. Yeah, let’s get worried about the one microphone we know could be listening-which would be moronically stupid-and ignore all the ones we take for granted.I'm ashamedVersion: 1.27.1208

Irksome, poorly designed (T-stat use only)Edited after a season's use. Just don't. An advance that is far worse, cumbersome and otherwise difficult to use. I would put the old t-stat back if I hadn't recycled it. Junk. Overall, feels a bit like an acquisition they now regret and will let die. Like others say, the app is cumbersome, slow, and awkward. Using this for an old-style Nest t-stat obtained from my electric utility. As an example of poorly thought-out operation (that is, privileging circuit design over utility) it took me longer to find out which device version it was than to put it on the wall. (A page of text would be much better than lots of fun bouncy graphics-we're installing things like thermostats, not playing). Yes the device is an improvement (and is the only reason this isn't a one-star review), but really, it's easier to set the thermostat manually if you are away than it is to do it here. Just more things to go wrong with no actual advance. PS I really, really dislike the lack of a sign out in this app. Update 3/23: Pleasantly surprised that it has operated more or less faultlessly since setup, so will add one star (now 3) as I add another device to a different furnace. Just my opinion, but the secret seems to be to keep it local only (don't attempt anything other than in home & on same network) and use a simple routine-the rest is just a problem in search of something to do aka unnecessary..Ttu101Version: 2.67.102

Beware The DownfallWhat once use to be a great app for smart-home users and enthusiasts is now quickly and quite steadily becoming a platform that is not so good. I’ve been an avid user of this platform for more years then I can account for, what once was a service that worked with a broad spectrum of devices both inexpensive and expensive is now becoming smaller and less accessible. Big companies that once held partnerships are now falling out with the company leaving many without features they once used and had. For example the company LG I use to be able to use Google assistant straight from my remote now is completely discontinued, I was already upset about it but as I was reading into other future projects and investments the more I kept reading and finding out it seems other premium products such as Sonos have also discontinued their Google assistant compatibility as well. The more I read on the more I’m seeing the emerging pattern of their products which once I held with a high level of reliability and compatibility with, is now becoming increasingly smaller and less reliable and less compatible with things that I once appreciated the company for. That being said the application is still good for device control isn’t bombarded with adds and hopefully not as strict as other companies but for now that’s a developing story..Zan2004Version: 3.33.273

Google doorbell cameraExcellent picture in day and night. Think the price is fair but if they could get the price down to $100 I’m not sure they’d be able to keep them in stock. The 2 way speaker works great I can hear people clearly even when they’re whispering about us having a doorbell camera. Lol. The camera runs off of the Google home app and install of camera and setup of app is very simple. Set up everyone in the home to work the app from their phone. Also has facial recognition in a sense. You can type the names of people that are viewed by camera and once you do and select that you know them the next time they’re seen on camera you get a smiley avatar along with there name. Camera isn’t backed up off sight but you can store All footage on your phone from the time it’s activated and go through it anytime you want or might need to if there’s a reason for the police to see the footage. Only thing I would improve is that I received the notifications when they were 10 to 15 yards from camera as opposed to 5 feet from camera.. If I lived in a bigger city I would have bought one that is monitored but I live in a very small town with a very low crime rate. Hope this helps anyone looking to purchase a doorbell camera.Jwagz00Version: 2.63.110

ALL lights turn off in home, not just specific roomI purchased 2 smart lights that are compatible with Google Assistant for lamps in my living room and really enjoyed the convenience and functionality. I decided to expand to 3 bedrooms and purchased 1 light for a lamp in each room. Each light is assigned a specific room name and source ( e.g, Bedroom, Lamp). The issue is sometimes it will turn on the lamp in a specific room as intended, but when I turn off (either with a general command like “OK Google, turn off light” or a specific command such as, “ OK Google, turn off lamp in bedroom”), it will turn ALL lights off throughout the entire home which is incredibly frustrating. It also does this on occasion when trying to turn on lights which is a real big problem when you have a child sleeping at night. I have read similar posts but I have not yet found a way to resolve this issue. Would be helpful if it only turned on/off all lights in the home when a command such as, “OK Google, turn on/off all lights in home” is given. Otherwise, any commands should be isolated to the room closest to which the command is given when a general command is used (“OK Google, turn off the lights”) or if a specific command is given, the lights and/or devices unique to that room should be the only ones impacted (“Ok Google, turn off the lights in the master bedroom” or, “OK Google, turn off the lamp in the master bedroom“). I really enjoy the functionality of the smart lights but they are not yet able to intuitively handle multiple rooms based on my experience. I’m hopeful Google programmers will be able to resolve..Vandygator2001Version: 2.32.111

WTH???ALSO (see previous review) … where are you (Google Home/ the App Store) getting the 4.5 star rating from ???? From the hundreds of reviews I’ve read through, they’re certainly not 5’s and most people are experiencing the same or similar issues that I have been. Is Google actually looking at these reviews? Are they reaching out to get input from the users on the app, especially the updated version? Am I missing something??? And reaching out to support is a waste. You don’t speak with an expert on the Google Home app, you speak to someone in India reading from a script!! So frustrating!!! Google is a multi billion dollar business and I understand that have and offer TONS of different services but as we move into a more automated, voice activated world, than I would think that figuring out from the people using the services what works and what doesn’t (not just, I don’t like the platform kind of complaints but actual technical issues with the connection between app/device/user) seems really important to having and improving those services, no? Just the thoughts of a consumer that’s really curious and frustrated and would love to continue to use the service but also feel like I shouldn’t be in a position to spend more time writing a review than enjoying the service..TSNTM24:7Version: 3.1.108

Feeling well and very secureI so in love the camera catch what i want and need with this system i should got a long time ago it secures of all i need and want and helps my depression and anxiety because i lives in a unsafe environment i have ring doorbell as well for outside protection someone tried to break into my home while my little girl was home i feel safe and secure and catch A individual boyfriend who live in my house was talking behind my back to family members that caused he’s evictions as well from my home which my daughter informed me because she was feeling very uncomfortable what he was doing behind our backs this been a while ago what he was doing in my house was inappropriate and disrespectful talking behind our back and deseeding me and others and The maintenance was entering in my home without my permission and no notice i overwhelmingly satisfied thank you google home you all so appreciate yeah I deserve an award and 10 plus stars god blessings y’all and staffing keep up the awesome work of keeping your commuters in community safe.Giaaa.giaaaVersion: 3.12.104

UI/UX terrible compare to NestI was just strongly encouraged to migrate from the Nest app to Google Home and while everything appears to work, the experience is a huge downgrade. The Nest app had a flow of devices with relevant content. For each thermostat, it showed the settings and current temp. I only had to click through to the device of I wanted to make changes. In Google, I have to select the category thermostats and then an individual device before I see any information. That's two additional clicks pet device instead of just being able to see it all at once. In Nest, I could invite anyone to join the home by entering their email address. It would send them an email invite with a link that would walk them through setting up their account. In Google, it simple tells me I can only add people with a Google account. I have to tell them to go setup an account on their own and then add them later. That is not a friendly experience. I can only see one camera at a time. In Nest, I could see them on a single page and then choose one to get a full page view. And finally, the color scheme is much more stark and less pleasing. This app is in every way worse than what I had with Nest. It works. But from a user experience standpoint, it is a huge disappointment..John CVersion: 2.16.124

Routines Need WorkThe overall app is solid, functions as it should. However, I am having great difficulty and frustration when it comes to the routines. There is only one routine option that allows for “non-voice starters” (aka times you choose to have something done like turning on a thermostat), which is the workday routine. I find it quite silly that even a custom routine category I created still cannot have more than one time slot (starter) where I don’t have to tell google to do it, but instead have it automatically done in the background. To add to my frustration, the one routine (workday) that does allow more than one time slot bugs out every time I try to add a time now. It will let me proceed to pick the time & action, but when it goes to save it cuts for a second and takes me back to the start of the routine—time and action unsaved. It sometimes allows me to do one or two after I’ve hard restarted my phone, but I’m unwilling to do that for every time slot I want to create. The app does work well otherwise, but I find that to be quite a silly feature. The entire point of having “starters” and automatic actions is so that I don’t have to tell google to tell my devices when to do..JordanThaBawssVersion: 2.67.106

I used to love it, but now…The last year to the Google assistant does not listen very well. She’s very hardheaded and stubborn. I asked it a question or give it a command and it seems as if it ignores me. Then I’ll ask a question and it’ll tell me it doesn’t know the answer, which I know you know the answer to 2+2 (just an example). I’ll ask a question and it doesn’t have an answer and then it’ll come back to me with a response. That is just like what I said, but one word different, that’s annoying. A lot of times when I ask it to repeat itself it’ll say nothing is playing at this time. I hate the way you all are doing the music now. It’s playing the same songs over and over. The other day it played the same two songs four times each until I turned it off. As well as the music I listen to when I first got the Google 5+ years ago it still plays over and over everyday. It doesn’t play any new music. That’s a big problem. I wish there was a way to reset it so that it can configure something different. Every day I hear the same songs as if they’re new but these songs are 5+ years old but yet they keep playing over and over like it’s brand new. I don’t like that. I can’t make phone calls to businesses that are not in my contact list. I used to be able to do that, and I dislike that you all went away with it feature. he asked me if I want to check my horoscope, and when I choose the options, they give me none of them comes back with any results; they used to. I really do like the Google and it really is neat. All my guests are amazed by it. It’s just the last couple years. There have been changes and they are not for the good. these changes are raising my blood pressure and on my nerves. I don’t want to be the crazy neighbor that’s always yelling OK Google. Please fix these bugs so I can enjoy you again. OK I’m done ranting..FhjjddgjkVersion: 3.7.103

Worst experience EVER!I spent $500 for a Nest gen 3 thermostat andGoogle Nest Home Hub Max. Then spent my whole weekend on top of all my spare time leading up to my weekend off trying to connect all my devices together. I was on the phone talking to one good specialist and another that called me back after a half hour then put me on hold for another hour. Seriously?!? If you are thinking about linking your nest hub to show a useful calendar such as your work calendar associated with a google email account, you better not waste your time and save your self a lot of aggravation and wait for a few years. The program engineers have it set up to be nothing but a frustrating mess making you wish you never spent so much money on an investment that caused you to do the same thing over and over expecting to get a different result. Not only by your own decision but, because the google support specialist tell you to do so until they figure out this issue is above their pay grade. It’s not their fault, it’s the programming engineers that created such a bad product. I cannot connect my nest thermostat to my google hub max using the same account. I have to switch between accounts to operate my smart home. This makes it a hassle. Google bought out Nest by the way. The fact that I cannot see my agenda for work on the google hub max is ridiculous. I cannot even connect my ring doorbell to my google nest hub max either. What a waist of $500 bucks, spare time for a week and whole weekend. You cannot even type in your user name and password anymore. This is what the nest thermostat app and website request but does not recognize your google credentials. They are both ran by the same company. The whole system has been released before it was ready to get in the game and be a competitor. Well you know what? Google you fell flat on your face with this one and are using my money to cushion your fall..Kiva.wiVersion: 2.14.510

Agree w/Hit or MissWhen I first started with Chromecast, it worked great that was back in 2018. since the support for Chromecast discontinued, I’ve had nothing but issues with my device(s). Now is 2024 of course my Chromecast comes and goes and plays when it wants to. I even bought the google tv Device that allows me to cast at my leisure. However, my leisure is not in sync with the casting device. Additionally, using Google Home app does not rectify the situation at times it even makes it worse, and I lose patience. I have had multiple Google speakers one in particular did not respond to my voice command, and even though it displayed on the Google Home app I still had issues with it still. Group did not work at all. I visually gave that particular speaker away. Of course it works fine at the new location. then I went onto purchase another speaker and since I have purchased that speaker three weeks ago, Google Assistant does not recognize anything I say and tells me to upload the Google Home app..Rob&BatVersion: 3.21.105

Rich home-system-management ecosystemGoogle Home is the best home-management ecosystem I’ve used (and I’ve used others). It makes integration with other systems generally very easy and useful. Today, in fact, I had some motorized screens installed and was able to easily integrate the screen system with Google Home and now all of my routines are richer b/c they involve the screens now too (in addition to the lights, music settings, thermostat I already had set up). I’m particularly a fan of the ability to include the google home speakers into multiple groups - allows so much more flexibility that other home systems which operate only on a one-to-one basis for speaker/group. I’m a total fan and will keep enriching my home ecosystem as we make improvements. One thing I’d like to see them improve is to “see” the state of the system more robustly. If someone else starts music on our home system and I later look at my already-opened Home app it doesn’t show music playing - I have to fully close the app and re-open, at which point it recognizes that music is playing..Biding my timeVersion: 2.67.106

Just okay.. There is a lot of room for improvement.TLDR[[ things that could be improved (simplier/intuitive menu, reorder/hide roommates devices that i don't want/need to see, so the ones i actually use aren't at the bottom) ]] this review started because i'm having to keep factory resetting my smart speaker so it shows up in my new office and not my bedroom at my old house) i've used this app with google products (speakers, mesh networks, chromecast, etc) for over a year now. I spend more time googling how to move devices/troubleshoot connection problems, etc than i would like. this is especially true since i moved into a new home with other users who have their own devices. i'm constantly paranoid about turning on my roommates lights off or on when they're sleeping because i can't hide their devices or even reorder them so they're bot at the top. the menu options are spread too thin, across too much menu. it's hard to find the function that i want, but you cam only do one or two things for a device in a certain menu. just put it all in one with a '...' for the less commonly needed functions. 😒😤.Chrispy SquidVersion: 2.37.107

Security system is pretty midWe got ADT security with 6 google home cameras. The performance of the app is sub-par to ring. You’ll get notified of someone at the door and click on the notification and it doesn’t open up or takes time to load where the person at the door is gone, or wherever. It seems to take way too long to check the cameras. You can’t go through and see recordings where something isn’t captured. No 24/7 footage review option that I can see. You can just scroll through the activity. Also there’s times where it doesn’t capture when someone or something was there. More often than not if it was an emergency, the cameras would not assist in learning about the situation. They’re only good for hopefully capturing whatever happens. Also if you have a notification and don’t clear it, say “person seen 20 minutes ago” if you see the notification pop up and click on it it takes you to the last notification, the newest one doesn’t show up and let you see it. Honestly would recommend getting a different security camera provider.YourCaptainSpeakingVersion: 3.16.104

Don’t waste your time and moneyGoogle home app worked ok for 8 months. It is somewhat clunky, like a prototype design. Starting in Sept of 2023, when reviewing prior video the app frequently and randomly crashes. This happens when using either my iPhone or iPad. I have not been able to use the app one day for more than 2 minutes before it crashes. Tech support is not helpful. Each time they ask me to do the same steps. It is now November and I get an email asking me for proof of my iPad and iPhone SW version and asking me to upload the latest GOOGLE HOME APP sw version. I can’t tell you how many times I have deleted the app and installed whatever is the latest available. Unfortunately I can “google” search and find way too many people having similar app crash issues. I suggested to their support to google search all the problems. I also have offer to have engineering contact me directly to help troubleshoot. What do i get, but another email asking me to ensure my software is the latest and to raise yet another feedback and include photos of the sw version. ARGH !.Google Home Crash and BurnVersion: 3.9.104

Could be better.Home mostly works but it still has lots of bugs. It stops playing streams at least once or twice a day. It looses connection to the internet. When I place a phone call, it thinks it is the first time I have used it, and reads me a boring script. It is difficult to manage notifications. A Reminder is easy to miss because it does not include an alarm sound. Although Google has access to my every word, they never seem to push software updates. It drives me crazy that it is not user configurable. If you speak to it it sometimes doesn’t respond, if you yell at it, two speakers respond. If you start a stream on one speaker, there is no way to add a new speaker when you move to a new room. There is no way to group lights and or speaker into a scene, So you have to turn them on one at a time or turn on all lights in a room. There are still limits to wireless switch and bulb configurations on the market. This is not Google’s fault but some smart rocker switches are incompatible with standard cover plates. There is no two gang switch yet. All wireless outlet units stick out of the wall and make the plug hit furniture, etc..BizadvizorVersion: 2.15.414

FantasticWhen I was a kid, I had a dream to have a voice assistant like they had in Start Trek. Finally I can have my wiki in my house without having to type on any keyboard. Awesome device and gadget for any age . The link with Spotify works very well . Enjoy and have fun !!!.SBoulangerVersion: 1.24.526

No hands onI bought google home and before the day was finished my daughter went out and got one for her own. The next day my neighbour / friends check mine out and they also went out and bought one. Since then I have purchased one more just for the bedroom. I use it for music, news and alarms. I also control my thermostat with it, I'm now looking at switches to control a few lights and the kettle for the morning tea or coffee. I must say also it sounds very good for the size. It's great to just ask it something without lifting a finger..MyrabarryVersion: 1.24.526

Google HomeLove it. The assistant is still learning as she often will tell you but she’ll get there. Good job google.ThephoenixwestVersion: 2.11.112

Google home is greatReally enjoy this app and I’m looking forward to any future features that may be added. I’ve already found many ways do use this with my Google home speaker..Bunky BrownVersion: 2.11.112

Nest Experience is awfulApparently Google Home would be an "upgrade." So I upgraded. No more video. It keeps telling me subscribe. When I try, it (rightfully) reminds me that I already am. A decision to drop one brand in favor of another has never been easier. Thank you, Google..Chris1999-iPhoneVersion: 4.3.51

Can’t activate on iOS13Google home devices won’t activate with iOS 13..Luke RativeVersion: 2.14.109

Better…I changed our camera from Nest to Google. There was no video for maybe the first day. Then, when there was video, it was shrunk to top left of screen and the rest of the screen was green. The camera and video are now working..Commander AnimationVersion: 4.12.53

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Google Home Negative Reviews

Why Have My Devices Been Going Offline With the Last Several Updates?After initially setting up Google home to my two new indoor/outdoor battery powered nest camera , I had a couple months of flawless performance from the app and my hardware. The last two months or so however, my single camera is gone off-line after a day or two of activity., With no video playback, either live or recorded. I found this inconsistency concerning so I bought a second camera, installed it along with the other camera after a factory reset on the original camera. From that point on either one or both of my cameras have failed for the same issue within one to three days, each time this happens I have to perform a factory reset on the cameras to get them to re-link to the home app, and then the issue repeats. At this point I have two cameras that I cannot rely on for security and I thought I should bring this to your attention. Online, I’m seeing quite a few people have similar issues., So I know this is not an isolated incident. Paying for a subscription that I can only rely on for one to three days of 24 hour surveillance and security doesn’t make a lot of sense to me, however, I have invested in quite a bit of hardware at this point. Is there a point of contact that I should be reaching out to to help myself and other people experiencing these problems? If we get this fixed, I’d be happy to give a six star review lol, but right now the overall performance of the hardware paired with the application is not consistent enough to warrant more than a one or two star rating….PygmyLlamaVersion: 3.41.50

Super clunkyThis app is so clunky. I got a Google Nest Mini in hopes of using it as an alarm clock and leaving my phone outside of my room. I discovered that while the app has an area that has a list of alarms I’ve set (buried deep in sub-menus), the only on-screen control is to delete the alarm—not deactivate it, but delete it entirely. In other words, the only way to set up alarms is to speak them out loud, and if you want to change it, you’ll have to speak a new one. They should take a note from Apple’s clock app and have a list I can easily edit and selectively activate. Google seems to think that people only want to interact with their devices by speaking. Well, I want to program my device on my phone screen. What is so hard about that? I decided to use the Routines function as a sort of alarm, which affords a bit more on-screen programming. Well, even here, routines cannot be deactivated unless you open the whole routine page. There should just be on/off switches on the whole list, where I can selectively turn off certain routines. You can’t even rearrange the order of the routines on the list, they’re alphabetical. Additionally, when setting what music I want to play when the routine starts, I think it’s ridiculous that you just type it into the text field and hope you get the correct song. You should be able to select a specific song or album, using the music service you have linked. So many things about this app are clunky, unintuitive, and not user-friendly. Google please, make this app have a better alarm clock functionality and I will keep it..LogseibVersion: 2.60.118

Multiple Issues…First of all, and most importantly their subscription is ridiculously priced and has even recently gone up. But the worst part about it is that you’re forced into a subscription if you want your cameras to record more than three hours of footage. Unless you sleep for only three hours at a time, this is completely useless. My car was actually stolen from my driveway in the middle of the night, but I didn’t get the recording footage because it erased after the three hour time period and before I woke up to review it. Live video streaming is completely useless. Whenever I get an alert on any of my cameras, it usually locks up or tells me to retry because a problem has occurred and doesn’t let me view it live, no matter how many times I hit refresh. The lag is so tremendous and 99% of the time, by the time I get the camera to work after an alert, the person or activity are gone and I have to wait for a time before it lets me review the video. The lag also prevents you from actually talking to someone through the camera most of the time, like they show in the commercials. It isn’t my Internet speed. I have high-speed Internet. The quality of my doorbell camera is so poor that sometimes it’s not even viewable. It’s blurry and glitchy most of the time. By the way, the lens is clean, before you ask. I spent a lot of money on cameras and I’m not happy with Google products right now. I’m currently looking for a different solution..JonmonsterVersion: 3.41.51

Nest cameras on google home appThe old Nest app works so much better than the google home app for the cameras. Much easier to scroll through and find things that happen that don’t register as an event with the camera. The home app is very glitchy and freezes quite often. The old app you can scroll easily and pinpoint things way faster. Google won’t scroll in portrait mode on my phone. You can only do it with the small view on the screen. Anytime I zoom in while I have it in portrait mode and then try to swipe the screen to the right to see it it just automatically goes back to the last event it registered. So aggravating. There are none of these issues with the old nest app. Not to mention that with the newer cameras they basically gave the big middle finger to the original nest camera owners. Those cameras weren’t included in the home app to be able to use all the features. Google bought nest because of the original purchasers. Guess they don’t care about us. You would think if they weren’t going to support the old app they would have at least mimicked what the old app could do and then improved on it. They failed miserably in that attempt. I’ve never had to really use the google home app until now. We just got a floodlight camera as a Christmas gift. Now I basically have to use 2 apps to make things functional. I wish I could have the old camera on the floodlight. As one the wealthiest companies on the planet I would have expected way more from google. I know they can fix everything they just have to want to do it..FirmanjaxVersion: 3.10.103

Huge DisappointmentSo Google announced they are no longer supporting Dropcam cameras on the Nest app. So we had to replace/purchase new Nest cameras. First, the Nest cameras are way inferior to the Dropcam cameras. The clarity at the same setting is way superior for both daytime and nighttime for Dropcam. The Nest camera does not come close which is a huge disappointment. Also with replacing /purchasing the Nest cameras, Google no longer allows you to set up your cameras on the Nest app. It has to be done on Google Home. The Google Home app is absolutely worthless. How they thought they could make their own app better and absolutely waste a far superior app is beyond me. I am sure it was all about cost cutting and savings. There is absolutely no comparison at all to what you can do with the Nest app and so many things that you now can’t do with Google Home. I like to scroll through my feed and see what has happened during the day - can’t do that with Google Home. If you view your cameras on the computer you can not see events only the live view. Also in Nest on the computer, you could make time lapse and video clips. On Google Home none of this is available. None of this is new news and people have complained for a long time but it continues to fall on deaf ears at Google. Google Home is a poor app for security cameras. This is all part of their continued plans to eliminate the Nest app completely and make everyone switch over to Google Home - a far inferior app to Nest..BlueincaVersion: 2.67.106

What has happened to Google Home? Ugh!I have Google WiFi and a total of 9 devices, 3 Sneakers, 2 screen Hubs, 1 Max Hub, Chromecast, and a Doorbell. The doorbell was purchased 1 1/2 years ago around the time Gemini was introduced. This was the beginning of connectivity issues, inability to answer basic questions that the system could answer prior to the “update”, or play specific music requested, and serious frustration on the users part. For instance. I can ask a question, Google will take anywhere from 15-30 seconds to respond with “I’m Sorry, I don’t understand.” This has not become the standard response for pretty much all questions asked, with the exception of music. When I downloaded the app, I understood I was allowing Google access to my personal information to include, finances, purchases, contacts, browsing history, location, usage, and more. This shows a level of trust. The issues I reference are not mine along but millions of other Google users who also trust you. Please, share a fix on the existing products or share direct answers to questions on the viability of a fix in the near future. I have not found any articles where Google has addressed the issue with direct answers. I like my Google system, but we are moving close to 2-years with no real fix and my frustration levels are close to max. Please provide help! Thank you!.AbedffgVersion: 4.17.55

InconsistentFirst, why are there multiple reviews that say negative things, but show 5 stars? Anyway… I’ve used Google home since it was Nest; I started with nine Nest cameras in my house, and as they’ve slowly died, have replaced them with Google cameras and even added more. I’ve seen some improvements, such as the battery powered cameras, which are very useful. But also a lot of decline. My cameras are constantly offline or “saving battery power at the moment” (even the non-battery ones; I only have 3 battery ones and now about 10 corded cameras) aka I can’t see the videos clips with some frequency. And there are times it just doesn’t record: it will show a video of someone in the room, and then the next clip will be some time later with nobody there— it won’t show when or how the person left (or the opposite: show the clip starting with a person magically in the room, with nothing showing how they got there). And while the doorbell is a great concept, there’s such a delay with it that it can only be used retroactively to show that someone has been there, not actively to speak with the person through the doorbell. And yes, I do pay for the annual subscription to have a month of history. I also have 5 smoke/CO alarms, which I’m truly hoping will work if there is ever a need. I did install 5 non-smart smoke detectors as well just in case..ImagoatqVersion: 4.5.56

Re: homeDon’t like the constant spying and at times silly answers to questions that are so unrelated to each other. Sometimes my alarms don’t remind me my plans as planned although there may be two notifications for reminders. For example, I can ask about pasta and instead it tells me about an event that occurred in 1921. So we’d be so confused because the items are so unrelated. I’d ask again but it would again tell something very unrelated as though it was avoiding my question. Or keeps saying “I don’t understand” for basic questions like the meaning of something or addition multiplication that’s not even complex. It’s like I’m asking a newborn. And sometimes the same question it answered yesterday, today it may be different or it may say it doesn’t know & it’s funny as part of this review was already done like it knew all that already. Like what’s the weather, one day it could tell me something totally different about the history of something instead of it’s 30* 40% rain like it told yesterday or hours before. I have 2 of them and they can both answer differently. Initially it was more fun. Also even my links I added to play as my wake up playlist it’s been playing different things I never even listened to before a bunch of AI artists. It’s exhausting dealing with them. My child who used to love them now puts them on mute anytime he’s using the space..HomerevVersion: 4.0.55

Delusional reviewersNot sure why many of these reviewers give 5 stars, then go on to describe the myriad ways the app screws up in the most basic ways. One thing is for certain: Google does not intend to continue in the smart home space, that much is clear from their neglect of this and Assistant. The app is extremely buggy for even the most entry level features (e.g., through-home music via networked speakers, sound bars, and systems). The bugs are years old at this point, and yes my app is up to date. The last update literally removed access to one of the couple features left standing—interpret mode via Google Assistant. That move doesn’t even make sense for a variety of stupid reasons I won’t bore you with here. It’s just worth noting that the remaining inquiry to get translations (the word “translate” as opposed to “interpreter”) does not allow invocation of turn based translation without having to requery for each turn, and that doesn’t matter because it literally fails with a generic error message now 100% of the time without giving you any translation. Good work, boys! After years of this lunacy and insult, I’m being forced to exit early and re-equip my home to some other provider (not cheap!) before Google sunsets this for all, for good. This is your fair warning: Look elsewhere for your smart home needs. Unless you’re the simple sort who is still giddy at switching a single light bulb on with your voice (if that’s you, congratulations on the great grand kids—it’s 2025 btw), you will very quickly realize this is not here to stay, and not for anything remotely non trivial while it is here..JoTheRealOneVersion: 3.33.273

Unreliable AppThe Google Home app is fundamentally unreliable. Occasionally it will show activity from your cameras or doorbell without freezing, crashing, or getting stuck, but not often enough to have any confidence in the system. Perhaps the problem is poor connectivity with device? Or maybe local network congestion? Who knows? On the rare occasions when an error message is displayed, it is likely to be nonsensical: “Camera unreachable” or “video unavailable” on a camera that just caused an alert so is obviously online? These issues have been waxing and waning for at least three years. Probably there are constant pressures on the developers to provide more functionality with limited resources so the app is always wobbling on the edge of instability. As an entertainment system it’s just frustrating. For an app that’s trying to do automation and home security, it’s just unacceptable! I have had alerts that someone is at my doorbell and I open the app immediately only to wait for the camera. By the time it connects the person has given up and departed. Other times I’ve heard a car pull into my driveway so I answer the door in person. I greet my guest and invite them in. As we get seated, an alert chimes on my iPad: “There’s someone at the Front Porch doorbell”. Too late again!.JamorossVersion: 3.41.50

Poor app from GoogleI use the Google Home app only because it is now the only way to interact with Google’s Nest cameras. The app barely works at all, however some of the problems may be in the server where the security camera video gets stored. To give an example of what is wrong with it, when you try to watch video that was recorded a minute or two or a day or two (or more) ago, the video routinely freezes. When you try to start the video again, you get a message that says, “cannot connect to this camera”. This is bizarre, because you should be connecting to their server, not to the camera per se. This happens nearly every time I try to view some of the captured security video. This is why I say it only barely works, however I suspect that this is a problem with the interaction between the phone app (this app) and their server. This is the kind of thing that Google would never in a million years be able to get working correctly. When this happens, on the second or third try the app (this app) caused the phone to reboot, requiring you to wait for several seconds and then log into your phone again. I have never seen another iOS app do this. Lastly, when I tried to query the app version number so I could compare it with the latest version on the App Store, I discovered that there is no means within the app to query the version number, and that it is not displayed in the iPhone Settings for the app, I.e., the place where you assign various permissions to the app. Thus, there is no way to even confirm whether the version is the latest version, or learn how many generations old it might be. This is absolutely unacceptable, but given that it is a Google app, it is not surprising to find something this stupid..TomDoesn'tHaveANickNameVersion: 3.19.101

Complete trash Nest controlThis app is impressively poorly designed. Do you want to control two thermostats at one once? You can’t. Do you want to control the temp with just one button click up or down? You can’t, you need to click on each thermostat device manually and then change it, then wait about 10 seconds on that screen because if you back out it won’t register the change, then you need to back out, then go into the other thermostat and change it. Do you want the thermostats to go into eco mode when you leave but when you come home go into comfort mode!? you can’t. You can only mandate presence sensing as a trigger for being away but not for being home. Makes sense. Oh actually, you can but you can only have it return to the previous temp it was at which would’ve been my sleep preset, not my comfort preset. Oh, and best of all, if you want to turn off automatic schedule changes where the app “learns” from you and then makes schedules and changes temps automatically, you can’t. It can’t be turned off. So enjoy constantly having to check and change the temp back to what you want. This app will not let you trigger ANY ACTION with anything other than an audio command “Hey Google”, so if you don’t have the Google device or don’t want to operate that way, you’re out of luck. Terribly shameful app..BelterEarthVersion: 3.20.102

Pure DisappointmentI am just disappointed at this point Google is a multi million company but yet they managed to make me hate a service and product like never before. Where should I start the app that hasn’t changed for years with many bugs or the product that also hasn’t changed with many bugs. The app is a horible experience it’s like I bought a cheap smart home device and only one person designed the app. I have a google nest thermostat now tell me why I have to open the app click on thermostat for it only to go into a loading loop click out of it go back to it and change the temperature JUST for it to change it back to its original state and then i have to keep fidiling with it until it decides to stay on the desire temputure next I have a google home mini 2 of them and a smrart display why when I speak to my smart display it answers from across the halway even tough i changed the sensetivity settings why does it have to think for 3 minutes straight when i say turn the __ lights off why does it do what it sposed to do after 3 minutes of thinking and then couple minutes after just screams something went wring try again later now i could keep going but i dont have the time just like i dont have to time to deal with a broken products that I spent my money on. Google youre a disgrace.JustJohnAVersion: 2.60.118

Horrible.The app is NOT user friendly. the help center is a joke. the talk help is an even bigger joke. if you click on some of the default question you “could” ask, some answer will be “i don’t understand”. how don’t you understand your own question. link devices is impossible to figure out. the help center just says to open setting. that’s all it ever says “open google home app and go to setting”. when setting doesn’t even let you do anything. the instructions for next step are super unclear. my google home wasn’t connected to wifi. google said to change it on the app. the app said to make sure in i’m on the same wifi. how can i be on the same wifi as my google home, if my google home isn’t connecting to wifi. then come to find out they meant go to the seething on your phone and change the wifi. so i did. change to wifi to my google home wifi (which isn’t really a wifi but i guess that’s how to access things??? idk). when i switches over now the app doesn’t work because it isn’t a real wifi connection. so i’m conclusion: i have a google speaker that can’t access wifi. a google home app that can’t access the speaker to change the wifi because it can’t connect to wifi. and when i try to “connect to the same wifi as the speaker” i can’t access the app. help center is a joke. the app is unintuitive. wouldn’t buy it for my enemy..X__candeVersion: 2.24.112

Slow and BuggyThe app has always been slow, but in the last few months, the notifications don’t work. They sometimes pop up, but then immediately disappear from the Lock Screen. If unlocked, the banner notification will pop up and stay indefinitely until it is manually dismissed, even though settings are set for the banner to dismiss itself. There are no longer previews in the notifications for cameras (note: the old Nest app still has camera image previews in notifications and works as designed. It’s also much better for reviewing 24/7 footage, and has always moved quickly as compared to Google Home). Another issue I have is the Smoke/Carbon Dioxide detector support. I purchased these pre-Google Home, and there is still no way for me to add them to Google Home. I still have to use Nest to monitor smoke/carbon alarms. Annoying and interesting since Google has owned Nest for a while now. There are blogs full of posts from people with the notification issues, and all say they have had a lot of trouble getting this issue acknowledged by Google. Fix these basic things, and this app is back to being slow and clunky, but would at least not make our monitoring products ineffective for timely monitoring..JKabc123Version: 3.13.105

A Step Backward in Smart Home IntegrationAs a long-time user of Nest cams, the transition to the Google Home app has been nothing short of disappointing. The integration has forced me to use an app that not only falls short in features compared to the original Nest app but also proves inadequate in its basic functionalities. Alerts vanish before I have the chance to view them, and when I attempt to access a camera display through an alert, I’m greeted with a black screen instead of the live feed I expected. Viewing cameras live, a previously seamless experience, has become a chore. Attempting to review the past 24-hour content feels like navigating through a labyrinth, devoid of the user-friendly interface we were accustomed to with the Nest app. It’s bewildering that Google decided to phase out an app that was clearly superior in favor of forcing users to adapt to an inferior, less intuitive platform. This transition feels like a step backward, undermining the very essence of what made Nest cams so appealing. Google, I urge you to consider the feedback from your loyal user base and work towards an app that not only matches but surpasses the functionality and ease of use that the Nest app provided. Until then, users like myself are left with a diminished experience that falls short of the standard we’ve come to expect..CajungunnerVersion: 3.15.104

Doesn’t work well with Google nest routersGoogle home always shows Google mesh routers to be offline when they are not. I have tried getting help, but the response from support is that it is a bug in the google home software. There is no way to communicate with anyone at google home who can fix the problem. This appears to be poorly written and poorly supported software. If anyone in the Google Home team would like to respond, that would be great, but it’s unlikely. Stay away from this app if you can. Update in response to developer’s comments: Suggestion to turn off IPV6 is a red herring (I don’t use it). Restarting and reconfiguring from scratch also does not work to fix this problem. If you read the google home forum messages, you will find many people have the same problem and have tried the same useless suggestions. The problem is recognized by support as a google home software issue, but I can not rule out google nest nest router firmware issues. After at least 4-5 months of complaints, nothing has been done to fix this. I would like to believe the suggestion that Google is “looking into it” but I a skeptical at this point. A number of Google forum members are starting to abandon google devices due to the poor response to this problem..LinusBGoodVersion: 2.56.107

Notifications too quiet and bad night visionThis is my last review. I have posted a few since the IOS 17 updates. Not satisfied with the response from Google regarding the quiet camera notifications. We’ve missed many important events since the update and since my original contact with Google. By events, I mean people coming to our house and packages being delivered etc. The camera sees the activity, it just doesn’t alert us with adequate sound. No solution has been given for the quiet notifications, no acknowledgment that it needs corrected. I haven’t even mentioned the bad night vision that occurred at 1:15 am several weeks ago, that has remained. Like other reviewers, I too, could enjoy full color video in low light at night, but not any more. In fact, I had to buy an illuminator to see clearly at night even with the camera in night vision mode. I was sent an invite to the public preview, but much to my amazement, I didn’t see anything that I hadn’t seen before. Wish you would just address the actual complaint: camera alerts that can’t be customized and nighttime video degradation. Although, the alert issue is critical. The illuminator helped the camera see effectively at night..SeriouslythoguysVersion: 3.7.103

Terrible terrible Google productIf you ever have the misfortune of purchasing a nest product and are now forced to use this app, I pity your soul. When nest was acquired by Google, the seemed to believe their app (non-functional) should replace the much more feature rich and totally functional app (nest app). We now get to enjoy staring at a camera loading screen for several seconds, way past when we got the notification, and by the time the person or vehicle is gone, we get about a flash of who or what was there before losing image again. Get ready to be plagued with “Live Video Unavailable. The camera may be unreachable or saving battery.” Because that will be what you’ll get 90% of the time. I haven’t been able to stream more than 20-30 seconds without it erroring out with that. And the cherry on top, not just the streams are messed up, but the history too! It is so frustrating trying to find a little video from days ago without just giving up from the absolute horrific lag and instability. At times it feels like they’re just taking 4 second captures at a time, transcoding that snippet in the cloud, streaming that to the app, then beginning to transfer the next 4 seconds after the video is fully received from the app. Insanity..Nikko1000Version: 3.10.103

Home Mini volume changes randomlyI have Home Mini speakers in both of my young children’s rooms. I play calm, quiet sleep music all night for them. I specifically and deliberately set the volume to 40-50% depending on the playlist. For months, more and more frequently I’ll notice in the middle of the night (around midnight, weirdly) the volume on both of their speakers will completely randomly shoot up to 100%. I have no idea why it’s happening, but it’s the most infuriating quirk about these speakers. I noticed my youngest tends to wake up every single night around midnight, and this has got to be why. A while back I thought I fixed it setting Night Mode from 7p-7a supposedly limiting volume to 40%, yet just 15 min ago my child woke up so I went in and the speaker was ABSOLUTELY BLARING. My child is crying awake and now scared. I am so mad at this product. What kind of a weird glitch could this be? Almost seems intentional how routinely this happens. If it weren’t for my children’s sake I wouldn’t be so upset about it, but it’s like someone is intentionally making these speakers blare in the dead middle of the night. Unbelievable. Please make a setting that ACTUALLY prevents speakers from changing volume at night. PLEASE FIX THIS!.JtmeineckeVersion: 3.0.111

SO DISAPPOINTED- go back to the old Nest app!!!!This app is terrible. I have been a Nest customer for years. Forcing migration to this app is fine but the layout is absolutely awful. Forcing customers with older products into new products because of the lack in features from the old app to this one is seriously enough to make me want to invest in something else! I own a oldschool dropcam, a new battery cam, doorbell, thermostat, and thermostat sensor. I also subscribe to membership monthly for video history. I’m telling you I’m really disappointed in this app. You can’t view all cameras in one feed (have to click on one by one individually), you can’t access settings for doorbell (ie. bandwidth preference, alerts, etc), no ability to customize thermostat schedule, and on the old app once you click on the camera from the live feed (OF ALL CAMERAS AT ONCE), it displays screenshots of every motion/sound alert so you can easily scroll through the “events” for the day. If you have an old camera, you won’t be able to see history without clicking on a ton of buttons. Yet, I purchase the new battery cam and I CAN view history easily with a timeline feed?? I could go on about my disappointment in Google for the lack of care in this app compared to the old..Kjohnston4Version: 2.46.106

Totally screwed by support staff for this productMy experience with the support staff for google home and best over a simple power fluctuation in my home has resulted in almost a full day of fighting with google support staff to be taken care of while I do whatever they tell me on everything but their products while they avoid responsibility for how terrible the service is. I’ve never run into more disrespectful, deceitful support staff ever in my life - if you talk to Ray in the support chat, expect to be treated like he’s about to get fired and he knows it. He’s a disrespectful liar at best, and between him, Franz, Kimi (who walked off mid chat and never came back, leaving me to sit in silence with an active chat window for half an hour), and the person I spoke with the first night who did nothing but fight with me for an hour while they blame everyone *but* google for what is going wrong with my setup (guess what - it was Google’s fault all along), I’ve been robbed for a full day of terrible support, under Google’s horrific management. I deserve to be compensated for this, I have chats and time stamped evidence saved of what I’ve described, and I will not tolerate again the mortifyingly bad service from the chrome cast support team. Do not trust google to support you well, to be considerate of your time and frustration, or to be honest with you - these people are clearly liars who would rather milk the clock than work, and they’re prepared to lie to defend their laziness and disrespect of others. If you want a “smart home” from a company that will take care of you, go elsewhere. Off this edge of the map, there be monsters..NaaaaaaahVersion: 2.34.114

Absolutely glitching gadgetsAfter couple of years of using Googles Home gadgets I still trying to understand the way they work. Speakers - your Mac literally wouldn’t see them in Bluetooth list. And, you can buy as many as you can speakers from Google, link them on one sound system, but remember, you won’t be able to play the music from your iPhone/iPad/Mac on all of this speakers, but just only on one of them, which is stupid. Google Nest Hub - extremely slow “tablet”, after iPad you will feel seek of how slow this screen works. Don’t understand how it’s even possible to make such primitive tablets this time. Music in general - even after linking your Apple Music account you won’t be able to see the app on your Google Nest Hub, only the way you can play your music from Apple Music it’s just ask Hey Google… but no way to choose the album, playlist etc from your Apple Music using screen. So, typical Google - stupid, slow-working gadgets which are working in absolutely non-logical and not user-friendly way. Al I want to do - just grab all this Google Home gadgets scrap and bring it to the Googles front door. Just commit suicide from this sphere, and stop torturing people with your dumb illogical service and extremely glitching gadgets..Crazy Cabbage 21Version: 3.6.104

New Nest Doorbell BatteryIn a nutshell, not good, but then again it was released just yesterday. Most of the negative is with the video history and the lack of options to delete. If you look at something that was detected, there’s no way to delete that particular video from the screen where you watch it. The ONLY way to delete videos at this time is to delete all of them at one time, you cannot delete single videos. With Ring, and I have an app version that’s working fairly well and you can at least select which ones to delete. Also with Ring you could get a preview upon opening the app. With the new Nest doorbell, it just says the camera is “Idle” and you have to go to live view to see what is currently happening. So, Nest doorbell developers, this system needs some work. Also, the doorbell has a built in battery, so what happens in about 2-3 years when the battery gives out, can the battery be replaced or would I need to buy a new $180 doorbell ??? UPDATE 9/2/21: Returning the Nest doorbell battery. Tech support is worthless, the interaction with Google Home is terrible. and the lack of a replaceable battery just caps it off. Too bad, I expected better..Chrisq1234Version: 2.42.120

Doesn’t do what it needs. Completely ruins Google Fiber.Why don’t I have the most basic router configuration settings like port forwarding? The “port management” button here takes me to a screen that has nothing to do with what I actually want to do. It’s highly frustrating that I’m essentially being treated like a baby when we’re supposedly paying for top of the line internet service. Is there a way for me to bypass the Google Home app and just configure the network the way I want to? Do I really have to buy my own router and try to circumvent the nest equipment just to do stuff that ANY other ISP would have no problem with? Can I even do such a thing with Google Fiber? I don’t want to waste my money to try and find out on my own. These issues would be so simple to fix if Google just treated their paying customers like actual adults who know what they want to do with their home network. This is frankly shameful and makes me honestly want to recommend Comcast over Google Fiber to my friends, and that’s a really low bar. Please either update the google home app to have BASIC network configuration features, or give us back the old MyFiber portal which worked just fine and allowed me to do everything I wanted..TcreatureVersion: 3.16.104

HorribleAs with just about all of my nest products I’m mortified at how horrible this app performs. I’m so invested with nest at this point I feel stuck after buying a massive bundle package a year or so ago. They’re app crashes constantly and takes forever to load anything. They’re notifications would rather focus on shadows and bugs then the mail man or cars in my driveway. Their previews never load and instead I get a blank screen. While using the app or in between opening the app I am constantly logged out as is my wife on her phone. The quality of my WiFi doesn’t seem to matter but cameras are co stay my offline. The smoke detectors are constantly giving false smoke detections giving me a heart attack. They’re support is horrible and says use the google home app. Well that apps worse as you can’t open the app and see your cameras. You have to click on every camera to see it and it loads just as slowly and horribly as the nest app. I’m about to just throw it all in the trash and drop a bunch of money on a better product. You’d think a massive company like google would be on top of their tech and have something as sought after as this preforming like the public would expect it to do. So yourself a favor and look into other security options..Justin Boucher 123Version: 2.30.123

IrritatingIt might just be me, but… I’m replacing my nest camera generation 1 with a generation 2. I used to use the nest app, but this requires me to use the google home app. I merged them. I had to create a new gmail email since it won’t work with outlook like my old camera and app. Ok. I followed directions, got it set up. The app is not intuitive like the old app. I’ve had to search by touching unlabeled icons, or labeled icons that weren’t what I thought they’d be. AND, I can’t use the home & away feature and the schedule feature on the same device like I have for 8 years on the old one! I can’t seem to view the videos it recorded - it tells me to try later, I turn it off on the app, but the light is still on the device so I know it’s still recording. Creepy!! Google tells me to restart my iPhone. That worked! After the 5th time I realize that to use this camera with this app means my iPhone will be off resetting more than on. My nest app had a phone number set up to contact help, and the support was above and beyond then, but that was years ago last time I needed to call. I guess now it is just a Q&A page. Sigh. I had high hopes!.IlistentooVersion: 3.38.55

Constant WiFi problemsThe apps is on to something good but still has major connection and WiFi problems. I have kids and have them on a usage schedule through the Google Home app. I’m also using the google WiFi router as well. I constantly have issues where the WiFi will stop working for one of the computers or other device. The “pause” or “not pause” option (which is confusing anyways) always gets stuck or shows “paused” when it’s not or vice versa. This wouldn’t be a big deal if Covid didn’t have my kids schooling from home. I’ve stayed on top of updating the app but I still have problems. Another issue I have is connecting to 3rd party smart media. The interface is always confusing with too many options and flowcharts. Make it simple guys. I went to school for computer information systems and I get stuck sometimes, think about all those elderly folks, they probably have to hire someone to set up google products. Google has never been like Apple where it’s user interface is super easy to adapt to. The programmers need a separate user interface team for just about all of their software. You guys are good but you need some big changes..Cojak LamoneVersion: 2.27.109

Delay in Viewing Recorded EventsThe delay in viewing recorded events is unacceptable. When I try to retrieve a video from one of my outdoor battery cameras, I always get the message “video isn’t unavailable yet. Try again later”. Sometimes later can mean hours! This kind of defeats the purpose of having a security camera in the first place if you can’t retrieve video footage that your camera recorded! Sometimes the video is not available until the next day. Two other cameras do a better job. I’ve tried everything I can think of, resetting the camera to factory settings, rebooting the camera, re-charging it even when the app says it’s charged, deleting and re-installing the app, etc. Nothing fixes. I have plenty of bandwidth and WiFi signal is very strong throughout the area (checked that too). We pay a lot of money to Google for video storage, etc, the least we should expect is immediate access to video recording without having to do all of these things (…and only to find out that they still doesn’t fix the problem). Google (huge company) does not seem to care about consumer issues, as they have not reached out or responded to my inquiries. Very frustrating..Gort356Version: 4.13.57

Smartest computer company in the world with the dumbest app I’ve ever seenHey, I’ve got an idea let’s make an app to monitor home cameras, but anyone who has access to these cameras can change ownership of the cameras, and lock others out, no matter what there role in the household is. Seriously if you want anyone in your house to watch these cameras, or have access to them, they have admin level access, there is no other option. They are then able to delete everyone else’s access. It is beyond stupid and shortsighted. What are you guys thinking at google ?!? Hey, guess what if you want to change the password on your Wi-Fi net work you are now required to reprogram every single one of your cameras individually by powering it off at the actual camera and resetting it, which I still have yet to figure out how to do. I’m a novice with electronics, but this is the dumbest system I’ve ever seen that is two major stripes on the Google Home like I can’t imagine this thing being any worse than it is. Who the heck is running this app? It’s a good thing they bought 30% of AT&T because now the same security system I’ve always had is technologically being run into the ground by foolishness..ChucktownjermsVersion: 3.2.104

Google is ruining NEST :(I originally picked nest because I was avoiding ADT and any other huge companies for over charging us a service! I love that I open the Nest app and i can see everything from nest smartdoor, all cameras, thermostats and sensors. I was so happy with it for 5 years, but when google bought it, everything is changing. The Nest app is slower and now its saying there will be no future updates after April 8 of this year and also whenever I buy new cameras, it doesn’t show on Nest app anymore, only on google home app. Even the yearly price with Nest aware went up, this is so sad! Everything i used to love with Nest is all going away because of google. The sensors for the door and windows is now going to be non functional because google wants to sell us ADT service. We had it good and now it’s being ruined by google. I love the new camera google is adding, but that would have been great if that shows up on Nest App as well, we can continue using the nest app because most customers love the look and how easy it is to navigate, and pls dont remove our home sensors!!!!! We dont want ADT, if this all continues, im leaving Nest and switching to other companies similar to Nest..TmgllcVersion: 3.12.104

Frustrated!!!Chromecast was working completely fine until I did the last update. Now my phone is connected to wifi but the Chromecast won’t recognize ANY wifi within range...tried deleting the app, signing in and out...NOTHING WORKS.FloOwTappzVersion: 2.6.113

The new update made it so I can’t even connect to my chromecast.The new app doesn’t even find my chromecast anymore. What’s the point of redesigning an app if it then starts not working for your main product.KfdgbvcfVersion: 2.6.113

Doesn’t work with ios13Update your app, you cannot set-up anything since iOS 13..Ajm231Version: 2.14.109

Drops Bluetooth connectionI just purchased my google home. It drops connection with my iPhone X frequently. I did some research on internet and I found that it’s a common problem with iPhone for google home. It’s so frustrating. I can’t play songs with my iPhone. And they didn’t add iTunes. If it has iTunes I could play my playlists with that. I hope they will add itunes or do something else for iPhone users..Sahilbhatt6Version: 2.23.112

Cameras are trash nowEver since they migrated from the nest app (which worked great before google Got their hands on it) the cameras are now often offline even though they have great connection and are still running. Very difficult to get cameras working properly. The app is horrific as there is no preview anymore, you must click on the notification and open the app an then wait forever for it to load. Horrible product. Ruined my security system..Ryan out westVersion: 4.5.56

Speaker keeps telling me to log inMy speaker keeps telling me to log in. I’ve logged out, deleted the app, re installed the app, logged out and logged in then all above repeated several times. Stupid voice keeps telling me to log into the app. Just out of the blue one day and now I can’t access anything to do with the speaker. Conveniently there is no help options either during covid. Only get the run around from automated help engines... Angry customer.Sodoff79Version: 2.22.116

Nest migration over Google HomeBiggest mistake I’ve ever done was to migrate the Nest cameras (8 in total) over Google Home. Never had an issue with the cameras on the Nest account. After migration, none of the cameras works properly or at all. Lots of connection issues, live view, offline. Better Google has a fix on this otherwise I’ll dump all their platform to garbage. On top of all this, they made it impossible to migrate back to a platform that was actually working for many years. Very dissappointed!!.DanasivladVersion: 4.5.56

Never fing loadsYou force us to use this stupid app for our nest cameras, but the damn thing never loads in a timely manner (or at all like today). What the hell is the point in a subscription to see recorded footage, when the app refuses to actually load it to view it🤬 Dec 2025 Update: still happening. At this point there is one camera I can't even watch live feed on at all. It's still recording though and I can go back and look at earlier footage but nothing within the last 5 minutes is what matters the most, most of the time. It is insane that the fees keep going up for a service that is so unstable!!.WrillVersion: 4.5.56

Worst app EVER!Since migrating from the Nest app to Google Home app it takes several attempts over several minutes to connect to cameras on your account! This NEVER happened with the Nest app, you started the Nest app and within seconds you were connected to the cameras. NOW with the Google Home app it takes several attempts over several minutes to connect to cameras on your account! Terrible app to say the least!.Rate this app manVersion: 4.3.51

Poor performance compared to Nest appCamera feed is slow and unresponsive after migrating cameras from Nest to Google Home app..Indrakant SharmaVersion: 4.3.51

Cameras never loadThis app is horrible. Ever since the switch from the Nest app, all my cameras say unavailable all the time. I usually get 1-2 seconds of visibility before the camera shows a black screen saying Unavailable. Changing phones, devices, resetting cameras…absolutely nothing works proving this is on Google’s end. Do yourself a favour and switch to a product that actually works like Wyze..WesterntragedyVersion: 4.3.51

Security cameras not fit for intended purposeYour product is marketed and sold as a home security solution. My Google Nest camera failed to alert me while a thief stole my property in full view, despite routinely alerting for irrelevant motion. A security device that cannot detect theft is not fit for its intended purpose. I expect immediate escalation, resolution, and compensation..SiniverisyysVersion: 3.39.54

USELESSNo support, no help, one big money scam.FortheallianceVersion: 3.38.55

Everything was fine but now it’s broken?All my devices are showing as offline when they’re not. This started happening after updating. What a mess..PeeleepeeloVersion: 2.56.107

Sucks BallzOptions that Google say are there are not..Squishy1970Version: 2.32.111

Poorly organizedIt’s difficult to navigate, setup and use. There are so many things to look at, but editing or changing anything is not intuitive or simple. very frustrating. I wish there was another option..XheatherjxVersion: 2.23.112

Had to move to this app for gen 4 thermostatPlease make the Nest app work with the new generation of devices. I have been using Nest since the start but will not be buying any more devices until this is resolved . I will have to look for an alternative. Google home app is horrendous!.More coffee plsVersion: 4.2.45

Linked devices showing offlineWhat’s going on with this app, linked devices are showing offline even though they are connected to internet and working fine, have reached to support multiple times they are saying leave a feedback on App Store and engineering team might fix in the next release, this is unacceptable from a company like Google, please fix the Home App ASAP.Sandhu1919Version: 2.56.107

Terrible for security camera’sUnfortunately forced to use this app. Nest app is much more reliable. The new Google camera’s will not work with the nest app. So had to switch everything to Google home. Constant issues with the cameras being offline. Always need to restart the app to connect to the cameras. Junk..SRT!$&^Version: 2.53.103

No support for Apple Music in CanadaDon’t bother buying a google home mini: despite what they said in December 2020, Canada still doesn’t have Apple Music support, making this device useless since you already have a phone..MkelliotmkVersion: 2.37.107

Nothing ever worksReally frustrated with google home products. They constantly have to be reset and the home hub video calls never work bc you you have to use a proprietorial app that no one has. Really disappointing..Disappointed w googleVersion: 2.36.113

InconsistentConstantly having issues connecting to it. Not simple or user friendly. Continually having to u plug and plug back in just to make it work. Wouldn’t recommend.KatL CrawfordVersion: 2.34.114

Disconnects from wifi And I can’t reconnect itI got my best mini about a month ago and it was great but it would disconnect from wifi and I had no clue how to reconnect it. I got it the it to connect couple times but it didn’t work soon after. I’ve tried everything to get the stupid thing to work again but I can only connect to the device by using its “wifi” and then it won’t recognize any other wifi signals to connect to. This is so frustrating because is was really helpful and now it’s useless..BbyodaVersion: 2.29.110

JunkIt’s a pain to set up. Requests all kind of permission to do nothing at the end. Junk..Da'nicknameVersion: 2.23.112

What a painTrying to navigate the best at and how it communicates with the Home app is a pain. And why did it ask me to sign in with a random non google email ? Ugh. PITA !!!.WtskmVersion: 2.22.116

Doesn’t stay connected for more than a dayI have to factory reset my devices each time I want to use them. I go to my living room and can’t stream anything, have to spend 15 minutes resetting it because it doesn’t successfully pair the first try. Same thing for the bedroom. I don’t understand why this is such a consistent issue but I’m about to just be done with them and find another casting device..TheycallmecharlotteVersion: 2.37.107

Stop asking me to give google everythingKeeps asking me to turn on wifi to setup my chromecast although the wifi is on.WolfskinShadeVersion: 2.14.109

Youtube on google homeWhy do i need to have youtube premium if i want google home to play songs from youtube?.Hasy.aliVersion: 2.6.113

Didn’t like itI downloaded this app to use chromecast. It worked for sometime but it’s not working anymore. So didn’t like it..KaurskVersion: 1.31.910

ThumbnailsThumbnails have disappeared in Live View. Anyone else ?.GroshposhVersion: 4.16.56

Routines?All my routines disappear and are inactive until i prompt a new one. Magically they come back till i save it? And then gone again. Absolutely useless Add to that, its impossible to update witi.NomdeplumesVersion: 4.15.55

Sucks.I don’t understand. Common phrase. I have two. Cannot discern what room I’m in to instruct. If I stand right over it and ask a question or set a timer etc. the other one picks it up. Not the one I want. All media alarms are now over. When I ask it to stop it thinks and then starts playing again. Absolutely hate it..HmmmmmmffffffVersion: 4.14.53

Full of bugs !Google Home is full of bugs; nothing ever works properly. It doesn't matter if the temperature in automation is set to Fahrenheit or Celsius. It won't understand when I play my playlists or shuffle. Then today, it announced no more automations..They took advantage of meVersion: 4.14.53

StuckI just downloaded this app and I can’t get it to connect to the Google doorbell.Stefan stoutVersion: 4.14.53

Complete failureMy doorbell camera is barely working. It’s not a reliable device at all. In the night time it is not working and then sometimes around 6am it starts working. I think google should upgrade that piece of trash because according to my experience you’re not good at it..Amberquiz 59Version: 4.13.57

Getting worseI’m now unable to call my home devices using my phone (which was a means of communication with my kids) and Google no longer always translates from French to English anymore (we are a bilingual family and it was one of our most used), often the speaker will not play the Spotify song/playlist asked for and many times when we ask a question, it responds by saying “I don’t alunderstand the question”. Lastly, sometimes the automations go off and sometimes they don’t, leaving everyone late and panicked..Techsavvy momVersion: 4.13.57

Does not workI’m trying to use my google home app but I can not even get to the Home Screen ..RitzynessVersion: 3.21.105

Don’t botherWe loved our Google Home for 2 yrs, recent updates have made it dumb robotic and annoying with irritating voices. The app is not intuitive and we hate it so much that are considering to just dump the whole thing which just annoys us, makes mistakes repeatedly. Please go back to the old Google..Nom1234556Version: 4.13.57

No Way To Go BackwardsMade the mistake of opting into Gemini Assistant but cannot seem to opt-out despite following the instructions provided by the Assistant itself. The Gemini integration is abhorrent; we have 55 smart devices on our Google Home and they have all gone awol since switching over. Every interaction with my smart devices/Assistant is infuriating. I just want to return to normal..StephilouloubelleVersion: 4.13.57

CameraI transferred my google doorbell camera from the nest app to google and it’s a disaster. My doorbell camera is always on delayed which was never the case when it was streaming through the Nest app. Half the time it doesn’t stream and it takes forever to open the camera. I would get an alert the someone is at the door after the person leaves my door. There is no option to transfer back to the nest app..Nixx29Version: 4.12.53

Manque des options. Not user friendly.C’est une app que je n’aime pas, qui manque des options pour résoudre les problèmes de connectivité des appareils google. Reconnais pas le commandes. Pensez à reconstruire l’app pour la rendre rapide, utile, sample mais versatile. L’intégration même de dispositifs google peut se rendre frustrante. la concurrence est beaucoup mieux, désolé..Manolo RoccoVersion: 4.12.53

Google Nest Camera interfaceThe Google nest camera interface, which is part of the Google Home is the worst app Google has produced so far. Nest was so convenient to use and built for the job. Google Home is a low cost cheap replica of the original nest app . Today, Google forces you to use their cheap version for new cameras..Vicky1967Version: 4.12.53

GlitchyIt doesn’t load about 50% of the time. I upgraded my phone and I saw an improvement but not much of one. I had the ring flood light at my last house and was very happy with that one. My husband bought the google home one this time because he had an android so I guess he thought it would be really compatible. But again, it only works 50% of the time. And it’s not as easy as swapping it out because they are hardwired and sealed to the side of the house. I would get the ring one next time instead. We even got a wifi extender thinking that maybe it was too far from the unit and that did not help any. Also I would like to note that the hardware was good. And when it does work, it is pretty good. With picture and audio. It must just be the software isn’t where it should be because it only works 50% of the time..Shelby19375Version: 4.12.53

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