LG ThinQ Customer Service

This app could be better. When I got my first appliance I had minor difficulties getting the app working. A little research fixed that problem. The issues I have deal with how much control is available and broken accessibility in the latest update. I have a dishwasher, front load washer, and dryer. When you set the remote to on, you can change the cycles on both the washer and dryer. On the washer, you can set the temperature and spin speed. But you can't set the extra rinse option. You can set the fresh care option. On the dryer, you can set the cycle but not much else. You can download custom cycles to all units. But the most important issue came with the recent update. I use Voiceover which is a screen reader built into the iPhone. It allows a blind person to use the iPhone independently. With this latest update the main screen doesn't read properly with Voiceover. When I swipe to my products I either get a click and no text or something similar to this. Washer {wnm5842}{mxhnfb5380} power off. Now while I can determine that I'm working with the washing machine, it never displayed this type of mess until the recent update. Before it would say Washer power off, or Washer standby without the extra letters and symbols. The reason I got Lg wifi appliances is because of the accessibility of the app. Please don't break it as I rely on the app to determine the status of my appliances. Also please enable complete controls for the appliances as it could be much easier for a blind person to control them from a smart devices vs having to use the touch screen on the actual appliance. I would give this app 4 stars if it weren't for the broken accessibility in this latest update.

It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from the app. I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads. Since this initial review, I have had lots of trouble with the app connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, the app tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through the app or called repeatedly over the past year but no response.

This review is specifically about using the app to monitor the filter status of mini split indoor units. The app allows you to see the status of the filter, but it does not notify you when the filter needs to be changed. You actually have to open the app and go to the section that has information about the filters so that is the first problem. The second problem is that the filter status resets automatically after the filter reaches 0%, which does not make any sense because if you have not changed the filter (because you didn’t know it had reached 0%… because the app did NOT notify you) why would it simply auto-reset and start over at 100%?? The third issue is that once you have cleaned the filters there is absolutely no way to reset the filter status in the app so you’re perennially stuck with an incorrect filter status because 1) the app did not notify you to clean the filter. 2) The app reset the filter status once the filter reached 0% even though you hadn’t cleaned the filter and 3) you cleaned the filter and there’s no way to reset the filter status to 100% so your filter status will always be incorrect. Please fix this or remove this function from the app.

Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!

It was like having a repair man right in the palm of your hands! Our LG refrigerator recently took a beating. My family and I were evacuated for 10 days due to the Oak fire here in Mariposa. 10 days without electricity and a fire almost engulfing your home. Just imagine what that does to a refrigerator full of food! I know all my neighbors and extended neighbors (who we just haven’t met yet!) know what I’m referring to! The smell and the mess! Our refrigerator has not been the same since! Never in the 4 yrs since buying it brand new, have we had any problems with it. But now? It currently just decided to warm itself! And no, it wasn’t in defrost mode! So I finally decided to give it one last try to download the ThinQ app and try and connect. After 5 hours (no joke! We have wonderful Wi-Fi up here in the mountains 🙄)I was finally able to connect and run the Smart Diagnostics! My only complaint is having to hit the Wi-Fi button on the display screen of the fridge a gazillion times! Other than that, 5 stars across the board!

Revised review - I can now turn my 2020 CX OLED TV ON!! Thank you. Remove advertising and speed up app launch and maybe 5 stars... Let me start with my biggest gripes about this app which I have used for 10 months. 1. Time to launch - FIRST you go to the LG splash screen where you then choose the ThinQ App, then wait for it to launch and tell you your television is disconnected from the WiFi network, or you are not connected to the same network. Time elapsed: 10-12 seconds on an iPhone 11. Typical launch time on my other audio-visual apps (TIDAL, YAMAHA, SoundHound, etc.), 1-2 seconds. 2. Either the TV (2020 CX OLED) has no network wake function (can you imagine on a $2K TV?), or the programmers haven't thought that people would like to use their apps to TURN THEIR TELEVISIONS ON. I would like to use the app to turn my television ON! 3. LG thinks that they can use this app as a marketing tool, so in addition to the long launch time, every now and then they splash some sales information up before you can use the app. The app is functional to do almost everything I need it to do other than what I have noted above.

Would like to make a special request from the developers for future update I recently bought this dual inverter AC Which I think is wonderful it eliminates the need to install a mini split 100% there is a feature called sleep mode which has a timer i found it super useful for super silent operation and energy efficiency however Many people like me have had the need and i've heard They would like it to have an option for no timer at all like a permanent sleep mode option or we could call it "UltraQuiet Mode" where the ac adjust fan speed compressor, according to cooling need to the point where it runs silent 40-44 db 24/7 i like to run my ac 24/7 because it saves energy keeping the house cooled while also not being intrusive and when the timer ends i need to re adjust temp and re enable sleep mode, PLEASE add a ultra quiet option or no timer for sleep mode pleaaaaseee and thank you!!! btw i love my dual inverter❤️❤️

Overall, this app has some deficiencies which could be improved, and until today, I would have rated it 3 stars - specifically, it would be nice if it cached information about my appliances (such and number of loads remaining until tub clean is required, etc.) to avoid having to access the cloud (slowly) to decide if or when I need to run tub clean. Similarly, stats about my washer and dryer usage are clunky to access and the display of the information seems straight out of the 1980 or 1990s. However today, I am unable to access any information about the washer when I press on it. For the dryer, I am able to. For the washer, it shows when it is on (standby) or off, but if I press on the washer the screen goes blank and then returns back to the main screen that displays all my devices. I hope this is a temporary bug, but I am unable to check any information on my washer at the moment. No error message is displayed. And I did try killing the app to clear it just in case. Update: washer info starter working again.

3/23 - Now (4 Star) - Apparently the problem was my Spectrum WiFi Router. I purchased a mid priced Netgear Router and everything seems to work now. Neither LG or Spectrum Tech Services could identify what the problem was, although they were both supportive and tried their best. 03/19 - Still (1 Star) - not working. Talked to LG Tech Services. They blame it on my Spectrum WIFI Router. Talked to Spectrum who says no way since Apple AirPlay / Casting works every time. Check out all the poor ratings ThinQ gets. 😱 Gonna return this LG TV for a Samsung TV unless the LG People resolve the issue. 😀😀 Original Post: (1 Star) 😂😂ThinQ software can’t manage communications with my new LG IOS TV. The TV communicates on the 2.4Ghz band and my Apple and Windows machines all use the 5Ghz band. Tech services suggest I connect to the 2.4Ghz band when ever I want to use ThinQ. Since the newer WIFI routers automatically assign the connection channel that’s not possible. Besides that, who would want to switch between bands to use ThinQ anyway?? My 10 year old Printer and IRS drivers doesn’t have this problem. Come on LG.

LG ThinQ App has to be the least thought-out app I have ever used. Half the time it’s non responsive and to move to another part of the app I have to close it out and then get back in it. The only use I have for it is to let me know when the load of wash is done and needs to be put in the dyer, and when it’s dry when to hang it up. It’s almost as if it’s an after thought brought about by 12 year olds in the their basement. The worst part about it seems like a non-complaint except it’s not: after I spent considerable time figuring out how to connect the washer and dryer to the wi-fi so that I could use the ThinQ app; I had to issue an “invitation” to my husband so that he could also receive notifications about when either the washer or dryer was finished, etc. After the latest updates, because my husband had the audacity to open the app before me, the products were moved to him and I had to get an “invitation” so that I could have it the way it was before. Only of course, it’s not. I am listed as a user in “his” house. Like its 1955, and wives don’t own anything or make any decisions; they just have to use it and be grateful husbands can provide them the use of such work-saving tools. Remote start has never worked on this app. There is no way to delete notifications like there was before. I probably won’t be buying anymore LG products because this app is crap

It’s as if I have a laundry assistant! The LG washer let’s me load big loads; something I wasn’t able to do before. It lets me check on the progress of the wash. It informs me when a load is done. I don’t have to go and, perhaps repeatedly, check on the status. I can do as I want until I’m notified that the load of wash is complete. No more wasted time. No more oops! forgetting about an unimportant load. The washer determines how long the wash cycle needs to be without me guesstimating. That’s perfect. The cycles may be a longer duration but I know that the wash is done well; much better than I could do and it is a longer cycle due it’s EnergyStar rating. I love that in some small way I’m helping to conserve energy. I also save energy by using the highest spin level so that the load spends less time in the dryer; since the dryer involves a heating element it uses significantly more energy than the washer. I love all the ways I can customize laundry loads I.e. using cold water or selecting a level of dirtier than normal loads. I can also steam loads such as for bedding to kill dust mites, etc. Such a comfort. The quilts and comforters come out clean and sanitized. It also can generate reports on number of loads or energy used per month. It also alerts me when the washer needs to have the “Clean Tub” cycle run. The LG alerts to possible maintenance needs. I am so happy with this washer. Now I just wish two things: 1) that my hubby knew how to use the washer and 2) that I had the LG Dryer! Thanks, LG.

I have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments.

We bought a WiFi enabled LG range in March 2020 and I installed the app on my phone. Worked great, intuitive, no problem (and I love the stove itself.) It’s nice to get a notification, if you’re in another part of the house or outside, that the oven is preheated or the timer is done. Now in late October 2020 I’m forced to download the app update. Now I’m trying to clear the notification history, because at least with the previous app version, the range stops sending notifications at some point unless you clear notifications. With the previous app, the procedure for clearing notifications was intuitive. But with the new version, I can’t for the life of me figure out how to do it. Sure, I can create “rooms” for my many LG appliances (just kidding, I only have one). Never mind that a simple list of appliances would serve the same purpose. But a basic task like clearing notification history? Nope!

I think it’s irelevant the app I have not downloaded the app for my washer and dryer o my fridge o my tv I have thin q app but just to register my appliance and someone have access to my account and and they will turn on my tv o my washer with fill the water I complain with LG and send messages and get any response and once I again I complain bc my dryer I did manual everything and the setting was change and it’s annoying that the developers don’t realize that everything it’s smart but at one point can be control from outside when you don’t have the app to set up and you do everything manual and I do love my LG but I’m complain because I want the attention from the company o the developers to fixed the issue not for me but for everyone maybe the have the same problem, I do love the LG product but I’m annoyed with issues I hope you guys listen the customer and maybe do something thank you.

The only reason I gave it a 4 was because it had a lot of glitches to set it up, but now that we figured it out it’s awesome! My mom and I are on separate schedules, but in the past we would regularly bring our laundry in only to find it used. Then wait, wonder if it was done, go in, see it wasn’t, then go back. Then see it was free, but the other person wasn’t completely finished, etc., etc. Which I mean, that wasn’t awful. I have a lot of friends in other countries that do their whole family’s laundry every day by hand. Now with us being on the same account though, it has been soooo much smoother. As of right now, I checked to see if her laundry was still going and I seen that both things have been off for about an hour. So now I know they’re free. Much, much simpler! And I’ll get my notification in town that she is using the washer and I know that she should be done with it by the time I get home. Awesome invention. Thanks so much and now I’m going to go wash a comforter. ☺️

The app works well overall, however, I found it a bit difficult to add devices as for example my dryer and washer were purchased back in 2017 and I don’t remember the exact purchasing date of it. Some settings are hard to find such as changing the home name and the default nickname used is by the user’s email address name rather than their real name attached to their Apple or Google account (if you create an account with one of them) and then the nickname is used to make the house name. What could happen instead is the user could be prompted with what they would like their nickname to be when creating their account. As for the energy pricing options, there is only the option to use “Regional average rate” and “Custom” and neither of these options seem to have compatibility time of use rates (which is what my utility, SCE, uses) and instead the price is the same for every hour of the day.

I bought lifetime subscription to this TV remote and I think it works for some things but not channel changing. Volume ok and switch to other app but no channel up/down HELP Update #1 Developer contacted me via email with a quick response requesting phone settings and is working on correcting. This could/should be a wonderful addition as I have tried 4-5 different remote controllers only to find that LQ TV's only accept 1 device from typical remotes. Therefore, this is a game changer for me. All still works except channel up/down but they are working on my issue Second update-after 3 days no response but still hopeful. This is just what I need. Can be great for my TV Another update It has been a week and no further response from LG THIN Q. The only response has been them asking for my iPhone model which I responded iPhone 13. All I need is how to access or fix my phone app to change channels. IS ANYONE LISTENING ON THIS.???

I enjoy this app when it comes to notifying me that it’s been 20 wash cycles since I’ve cleaned my washer or it’s time to clean my lint trap in my dryer. Only problem I have I wish this app was more informative when it comes to the various cycles on both the washer & dryer & what they can - or can’t do. Both appliances have the STEAM cycles but the books that came with both appliances don’t really touch on HOW or WHEN to use these features. I’ve even checked on the LG website & had to “dig” for more information on these “neat little features”. Example - I have these 2 steam cycles on the washer - Sanitize & Allergiene (sp) - what’s the difference ? Well I did find out that Allergiene (sp) will kill dust mites in the pillows…not sure what Sanitize would do…I would assume it would kill dust mites as well, it uses steam too…right. Anyway this has worked WONDERS on my pillows LOVE, LOVE this feature I can’t say enough good things. That being said since I’ve figured out how this feature works, I will be so much more excited when I figure out how the other “50” different steam features work on both appliances. Thanks for an awesome product with the steam features on both. As far as the app goes, in my opinion, it should be more informative about each feature on the product along with HOW & WHEN to use it. I dont understand the “download” feature on both the washer & dryer. I do have them both connected to Wi-Fi feature - again I’m not real tech savvy just trying to figure out what my appliances can do for me.

Our washer and dryer, which we enjoy much, are in our basement and with four kids in the house especially it can sometimes be hard to hear the machines turn off or the chiming noise that they make when they are done. The app is helpful to keep track of what’s going on without a trip down to another level. From the notifications, I also like that I know when my husband is doing laundry and I’m away from the house. I’m not sure exactly when they got added, but I feel like the recipes that now appear in the app are just noise. I don’t need or want this app to be Pinterest. I don’t need it to waste any of my time or attention with recipes. I can potentially see why LG added for homes with more connected appliances, but even if when had connected kitchen appliances providing me with recipes isn’t what I would expect. LG please stick to what actually helps customers.

It’s great to get so much info about your lg appliances

Please fix!!! Tried deleting and reinstalling app but it won’t let me login anymore even after password reset!

I can no longer open the app after the latest update.

Works well

The new version doesn’t work keeps crashing. I don’t care about cool wallpapers etc it was working before you broke it.

A nice touch. Nice knowing when a load is done without having to go down two flights of stairs to see.

In essence this App does what it should, alert you when your wash is done. Also you can start your wash when you want to. I’m having a hard time hooking up the dryer App for some reason. I would like to have this one up and running too.

Pretty cool feature, worked great

Went with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely.

UPDATE: responding to the developer… The product only works over WiFi so that means location is always needed. Secondly, gps location is not needed to connect to devices on wireless, or scan for them. The device is already connected - the app just needs to find it on my LAN (other apps do this without location). I know if you’re scanning for wifi SSID’s you could get my location using a wifi AP database (so maybe are asking for location for legal reasons, not technical ones), but you don’t need to do that if I don’t want to scan for SSID’s. All I want to do is control one LG device… and it will not let me add any without location. Bad enough it forces you to signup, give them your email address, etc. Even wants your phone (optional at least on that one). But apparently location is a deal breaker - won’t work without it. There is absolutely no need for this app to know my gps coordinates to add a device (I run software teams - I know how it works). I know where I left my device, don’t need it to remember for me. And I don’t need value add services to control my devices. Deleted until LG gets a clue. I don’t care if this giant corporation says they “respect my privacy”. I’ve been in cybersecurity for near 20 years - and one thing I have learnt is that not one person at any large corporation cares one bit about your personal privacy. The privacy policies are mainly there to ensure they can’t be sued when they give your info to one of the hundreds of contractors they use.

This app is limited in its use for the appliances and is greedy to mine information from your device. This app doesn’t really control your appliances, but its main use is to notify you when a cycle is done. It’s not worth it for the trade off of why I think this app was really created for. It’s more efficient in getting your private information. It does more of that than actually giving you remote control over your appliances. If you’re using your mobile phone, this app will mine your contact information, your device information, your internet active, your personal data (such as first name, last name, date of birth, etc….), etc…. Much of this data this app mines is irrelevant to the operation of your appliances it’s set to manage. After agreeing to the terms of use and privacy policy consent, this app will have the right to pilfer through your personal information. Think twice about who you want to have your data and internet activity. Think about who they are selling it to. Why else would this app or company needs such data? Update: developer sends a response that they use this data for user verification. They don’t need my contacts in my phone for this. Everyone, review the user agreement. They are data mining us. It’s in the agreement. They don’t need this access to our phones or data to use an appliance or app like this. They are selling your information.

Finally, when I went to App Settings, Product Notifications I got more than just a blank screen. I was able to set the Oven Needs To Be Cleaned to Every Month. I did a total reinstall a few weeks ago but still got the blank screen. However, it worked this morning. Getting notifications like Oven is Pre-heated is very useful. Old Bad Review I was awoken this morning at 4:30 AM by a ThinQ notification that my oven needs cleaning! I cleaned the oven last week and I’m still getting notifications. I’m very happy with my LG induction range. I like getting notifications for the timer and the oven pre -heating, etc , but LG, please fix this app. I got another spurious early morning notification again that the Oven Needs To Be Cleaned today. LG support previously responded by telling me to turn off the oven notifications. However, you can only tell off ALL notificationsI. I responded to them with why don’t you just fix the bug? FINAL REVIEW After reinstalling the app, I was finally able to access the settings and change the notification that the Oven Needs To Be Cleaned message from weekly to monthly. LG should just remove this or let it be turned off completely. When I open the oven door I can clearly see if it needs to be cleaned. On a positive note, I really like my induction range.

In terms of monitoring a refrigerator, this app has a couple of missing features that take it from a really useful adjunct to the LG refrigerator down to a sort of nice to have provider of extra information. There are three useful things an app could do: show energy usage, monitor the current temperature, and monitor whether a door is open. This app does a good job on the energy usage but fails on the temperature and door monitoring. For door monitoring, it will keep track of how often the doors are opened over a day (which is handy for figuring how to reduce energy usage). Better would be to also show total door-open time. And while it will send an alert if a door has been open for longer than some threshold (like one minute), the real failing is that it won’t report the state of the door NOW, even after an alert has been sent. So there’s no direct way to tell if a door left open was closed after a couple of minutes or if it’s still open hours later with all the frozen foods melting. For temperature, all it says is that the refrigerator and/or freezer temps are “well maintained” which presumably means that over time the temperatures are staying close to the set points. But sometimes I’d really like to know what the actual temperature is RIGHT NOW; the app simply doesn’t provide that.

Why a multinational corporation, in the 21st century, would develop such an incredibly powerless app for what I can only guess is a half-baked attempt to put Smart in their product marketing and that is all. The potential in having an app like this that could do soooooo many things things and it is reduced to a counter to “remind you” to buy soap. Once can set up, start, end, or even view the dishwasher status unless it is physically turned on. And don’t even get me started on the actual machine’s capabilities, or lack there of because I was only dumb enough not to return it before the return window closed. The machine itself works like them all. Cleans most dishes, not all. You still need to pre wash and soak. But the fact I have to push start AND close the door in 4 seconds or I have to do it again is almost as if the machine was designed by a government agency determined to make the user experience as painful as possible. If you are so bad at buying soap then this is your app. If you want it to tell you when it’s done, it will do that, but every person needs the app and who’s turn is it to unload? Well, would be great if it could do that, but it can’t. A fairly simple task can’t be achieved because LG blocks that status of “done” from actioning any other event. That means you can’t trigger it to do what you want to do because they won’t let you. That is just a waste.

Dismal. 1% of use requires reboot of mini-split (power off AT ELECTRICAL PANEL, EG circuit breakers) to restore wifi connection. App hangs and must be cleared and restarted appropriately for 10% of use. For about 5% of use app hangs requiring a power off reboot of iPhone itself. When it does stay up and connect feature set is notably less than the wireless remote. EG you cannot turn off the light on the AC head — a requirement for bedroom use. Quite apparent nobody in IT at LG actually owns and uses the product using the app. Let us hope these guys don’t make avionics. I gave the app 1 star because it downloads and starts up. And now, there is more! LG just announced its privacy “Policy”. It’s not a policy it’s a requirement. There is no way to opt out of any of the things LG says they will do, which is to link everything they can find about you, presumably by invading your actual privacy anywhere and everywhere on the web, track you wherever you go and do anything they want with the data they find on you anywhere. AND, and, there is no way whatsoever to opt out of any of this appalling nonsense. I pray the European Union gets their teeth into these fellows and tears them up. I am planning to take this app off my iPhone and use only the unsinkable, unhackable, unabusable 100% private, infrared remote. I have lowered my rating to minus 10 stars. Draconian, Medieval, hysterically unbelievably insane “privacy” policy from LG IT.

If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me

The remote that came with my LG WebOS TV completely died for no reason, in the middle of watching a program, so I was forced to find a solution. The TV remote is now embedded in an IoT app that also connects with other smart devices in the home, even those not manufactured by LG. It’s a little wonky to synch up and set up, but once up and running, it seemed to work ok. The biggest issue is the app disconnects from the TV constantly, even with constant wifi signal. And then it freezes. Sometimes if you give it a minute, it will reconnect and work, but most of the time it just freezes up and you have to hard boot the app to restart it to get it to reconnect. Last nite, for no reason it all, it froze, stopped responding and wouldn't connect after closing and restarting the app numerous times. I even shut down and hard booted the phone. No response. Eventually I had to remove the TV from my app profile, close and restart the app, and then go thru a laborious process to re-add the device (TV only) and re-confirm with on-screen codes — TWICE before it worked. There’s also some weird and vague prompt abut synching the app that is apparently optional, although it looks like something you need to do. The app ONLY ever works if you select SKIP from that prompt/process. Some of the verbiage within the app also seems as if it was transliterated from another language to English, or written by AI or bots, because it does not read like natural language. When it works, it’s great, but overall very buggy and not a longterm fix. Buy yourself a new universal remote because the virtual app is not an ideal solution. Needs a LOT of work and bug fixes.

This is a little long, but it is a full description of chaos. We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order. All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on.

This is my very first ever review of an app, but I feel I have to do it. I’ve tried Customer Service and it’s horrible. We have a lot of LG products and we overall love the product, but their Wi-Fi connection is absolutely terrible. We purchased a top-of-the-line double oven LG studio when I first put it in the Wi-Fi seemed to work then it went away. It appears to never connect however on my router when I do a test, it says it has a strong signal, and it happens to be very close to the oven. I’ve called customer service and they walk you through the very start such as plug it in make sure it’s run in do this do that and you don’t have anyone with any really good technical expertise there so you end up doing the same thing over and over and it still doesn’t work I can’t get it to connect for nothing. I think it’s the app is stopping it or the way they have you connected it I also have a studio microwave that had the Wi-Fi icon illuminated for some time but now that’s went away totally but miraculously when we run that microwave sometimes I get an alert on my app so I don’t know if that’s something new or what it seems to have a mind of its own anyway stay away from this Wi-Fi connected products. I think there’s nothing but garbage until they get it refined or get people to understand how to make it work.

I don't know what they keep doing, but more than half the time, it shows just my dryer, not my washer or refrigerator, as powered off, though it's powered on and the remote start is on, rendering it useless for those in our house who are blind and can't read the screen. We get lots of excuses from LG, like maybe it's too far from a router, when there's a router directly below it, and when the laundry room door is open, as it always is when trying to use it, another router within the line of sight from the washer and dryer. The dryer is between the washer and one of the upstairs routers, and the washer doesn't have this problem. Though the alert isn't showing on the fridge because we tell it when we've changed the filters, the app keeps reminding me to change the air filter, making it so that blind users don't know when it's time to change it if they don't remember when it was changed last. They say that it's not a hardware issue, so it must be a software issue! If you are buying something that's supposedly connected to give somebody with a disability some more independence, beware, because it won't always work, leaving laundry to mold if a blind person lives alone, and all you'll get from LG are unfounded excuses!

They have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together. Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me. Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation.

The ThinQ app is easy to use and intuitive, however, the refrigerator diagnostic feature is laughable and worthless. I am not bashing LG; I am basing my review on actual facts as recently experienced with it. The issue: Our 3 year old, expensive double door LG refrigerator and freezer suddenly stopped cooling. The refrigerator’s display panel did not show any problems with the appliance even though it was not cooling and there was no sound coming from the compressor or the fan. After trying the troubleshooting steps as listed in the owner’s manual, I decided to try the app’s refrigerator diagnostic feature. Well, the list of components supposedly diagnosed by the app showed that the unit was “working normally”even though it wasn’t cooling or even running. I tried it a few times and got the same worthless results. My point is, the feature is nothing more than a worthless fluke that LG apparently includes in the app for whatever reason. My opinion is that I believe LG has to know that the feature doesn’t serve any purpose for diagnosing refrigerator problems. Therefore, I highly recommend that LG immediately remove the refrigerator diagnostic feature from the app.

Read the new privacy policy before accepting it. It is really intrusive, they collect and share your identification, password and NETWORK ACTIVITY! I am deleting this app ASAP. So I just received a response from LG telling me how they take my privacy very seriously and would I like to update my review. Well here is my update: Clearly, LG does not take my privacy as seriously as I do since their privacy agreement that YOU MUST AGREE TO states that they can use ANY of you personal information including your name, address, email, password, network activity etc. and share it with others. Again, before agreeing to use the app make sure you read the agreement and are OK with them distributing your information as described in the agreement. I think you will be surprised at how intrusive it is. Update: Yes they are still tracking everything you do, everything you search for, every website you visit. the canned developer response is that they take your privacy seriously and they need the data to deliver a good customer experience ( or something like that). why do they need to track my search history or the sites i visit for that?! Do not install this app unless you want to lose your internet privacy completely!

This absolutely useless app has set an all time record for me as the worst app I’ve ever had the misfortune of downloading. The instructions are extremely vague. Two hours of frustration just to connect to my WiFi. It says XXXX. It doesn’t explain what XXXX means. At first I thought it was exactly that, XXXX. Then I thought it was my routers password- nope. So I called and even the CS girl had no idea. She said it was the last 4 digits of the WiFi name. My WiFi is named OHara, so I tried Hara-nope. Finally figured out they it was last 4 of the lg WiFi name which is separate from your home wifi, another fact neither the manual nor the app explains. Once connected it took 4 tries to register it. So finally it’s registered. What a horrifically poorly designed product!!! The app is of zero value. In order to remote start it you have to press the remote start button on the stove itself. After you press that, it automatically turns back off after about 3 minutes. So in order to remote start it, your have to go home, press the remote start button and start it in less than 3 minutes - Useless. Zero mention of this in the app or manual either. Furthermore, when you remote start it, it makes you pick how long you want it on for. Once you start it, you can’t add more time. Once your time is up and it shuts off you can’t turn it back on. All the useless app says is “done”. What sounded like a really cool feature is so user unfriendly that it is far more bother than it is worth. Just do it the old fashioned way. The control panel is poorly make also. In order to press any feature you have to press a little to the left of the wording on the panel and you have to press really hard.

We have newer LG Fridge, Oven, Dishwasher, Washer, Dryer and love the appliances but this app has problems. It’s ok for monitoring them but when it comes to simple functions like CHANGING THE CLOCK on Washer and Dryer, forget it. The Oven lets you sync clock to phone and works, but not the W/D. No option to update at all. Firstly, WHY is there no option to automatically adjust for DST? Why is there no setting for Time Zone? Why can’t I manually set the clock on the app NOR the W/D either? I tried emailing support about this but got lame response first saying to toggle clock Off/On. That didn’t work. Eventually they just got to the point that they wanted to remove the device and re-add it. A joke to have to do that. I tried the chatbot about changing the time and it just came back and said “that feature is not supported “. This is one of several problems with the app. The other one that is annoying is it doesn’t keep up with changes. You turn a switch on or off. The appliance beeps and acknowledges the change but the app just spins and eventually stops spinning but the switch doesn’t change and now shows the opposite of what the appliance is set to. Great intentions here but poor execution.

I use it for my LG smart tower (washer/dryer) and most of the time, it doesn’t work. Even if I can verify that it’s connected to our Wi-Fi (which never has connection issues with anything else), it constantly tells me it’s not connected to Wi-Fi and I can’t control it from the app. For example, today I washed towels on normal cycle instead of the towel setting because I couldn’t get the washer to connect to the app. I turned the washer on and even tried to force it to connect by pressing the remote button on the washer itself but it just beeps and doesn’t connect. So, I had no choice but to choose between the few options provided on the washer itself. As soon as I started the normal cycle, it was connected to the app and showed me how long it had left. What’s the point of that? By the time it connects, I can no longer stop the machine and choose a different cycle because it freaks the washer out and wastes water. It’s really such a shame when you spend over 1000 dollars on a product for the handiness and convenience of the app the company advertises but the app hardly works correctly.

We have now owned our LG washer/ dryer nearly a year and have struggled to overcome issues with the app and the ThinQ product. Unless your are a network technician I would suggest you move on to a more rugged and thoroughly test WiFi enabled product line. Issues like trying to get your washer and dryer to recognize your home network and stay connected plague us to this day. The app focuses more on trying to sell you consumable products like detergent etc then enabling you full control over your washer and dryer. On the latest iteration of the app they removed the ability to delete WiFi notifications of washer or dryer completed. If you think you can get help from LG customer service then think again. The overseas representatives have a worksheet process that they step through and if your issue is more complicated than they can resolve you may as well go consult your local clergy for a blessing on your machines in the hope of getting them to work. Would we buy a LG product again. O, we would not. We have scratched our plan to replace the fridge, oven, dishwasher and microwave with LG and decided to select a well known competitor to upgrade our kitchen. Sorry LG, you have lost me as a customer for all my future purchases.

This app does a fine job of letting you know the temperature of your LG fridge and freezer so long as you don’t mind it being completely inaccurate. I came home from vacation to a smelly, room temperature fridge/freezer (a 2 year old unit) yet both the app and the fridge door panel let me know the temps are 37 and 0 degrees respectively. In the app’s defense, I did get a text and email warning that something has gone wrong and I had better call for service. Not what you want to hear when you’re 2,500 miles from home. But since the app told me, and still does tell me, that my temps are perfectly fine, I wasn’t too concerned. I just ran a diagnostic thru the app and it let me know “Did not detect abnormal operation”. Tell that to my spoiled food. I had to throw away almost the entire contents and clean up the wet, gooey mess. A repair person is coming later in the week… so frustrating. I did give the app a generous 1 star for the only redeeming feature that does seem to work; the ability to alternate my large ice output from 3 balls per day to 6. The same ice maker incidentally, that had to be replaced about two months ago. Good grief, another poorly made appliance, and app, from a company I had high hopes for.

There is really nothing redeemable about this app. Bugs in critical features, unnecessary invasive prompting for location, inescapable ads on every screen (even pointless non-native language ads). Deceptive notification defaults which opt you into marketing notifications. Broken features include: Signup: Text input bug which clears the username/password field on app switch. This wouldn’t matter if they supported the native keychain API but forget copying and pasting from a password manager; you’ll have to use their website to create your account. Product Registration: Enjoy typing all of your information, including photographing and attempting to upload your receipt only to encounter API errors and failure on the last step of submission. Notifications: I’m using this app with an LG washer/dryer. Multiple members can be added to a household and appliance status/control can be shared but notifications are not assignable by household member. This results in every member of the household receiving a notification for every single event. Eventually all members of your household will disable notifications because of the endless stream of irrelevant alerts.

Imagine designing an app that works the first time you open it. You use it to remotely turn on your appliance, which for me is an AC. It works smoothly. You close the app on iPhone and it’s a background app. Later on, you want to turn the AC off. You go to the app icon, tap on it and it opens up. What you see is this animation right in the center of the screen that cycles through various icons such as an appliance symbol, a wifi symbol, and other symbols that are not rememberable as I write this review. You cannot use the app while this animation goes on. It’s meant to be a cute little sign that it’s loading. You wait, 15 seconds, 30 seconds, 2 mins… surely the “loading” will finish. Nope, it’s stuck in an infinite loop. Did your programmers forget to put in a break or forget how to use loops. So you have to force the app to close completely and then reopen it to use it. It has come to the point where when I need to use the app I open it, use it to turn on my appliance, force close it so when I open it when I need it I can use it in 5 seconds like a remote is meant to be used. LG, if you need a real programmer let me know.

After many many tries to connect to the washer and dryer it always fails. It makes it far enough to enter the password and get it on the right network and connect to the router, at which point it always fails. We are in a rural location with high-latency satellite internet. It’s possible it’s a latency issue, but we have multiple smart switches, smart outlets, a weather station and other IoT devices that connect. No amount of trying gets this app to connect with the LG machines. Jan 2023 update. Still one star. Stupidly they want you to change your password every three months as though my washing machine settings need to be more secure than my bank. Plus, numerous security experts say that frequent change requirements result in people choosing weaker passwords. Horribly old school. So I tried the Google sign in. That requires you to link the accounts. At the last step of that process, you have to hit the OK button and in about six tries that button never works. I have never encountered an app as bad as the LG Dumb Thinq app. Seriously LG, why even bother? I wish you would just build basic functions into your machines like time delay start.

Pretty much useless right from the beginning. I get notifications when timers expire on my cooker(s) - great! But I have ears and who in their right mind can abide the atrocious bleeping from the oven (or any of the “musical” chimes from LG equipment) itself that you need a buzz on your Apple Watch too! Emails sent to let you know there are reports on the diabolical state of my oven and that it’s in desperate need of cleaning (it’s not: I have eyes) contain links that don’t work on a desktop browser: open them on a hand held and it just opens the App Store. I ALREADY HAVE the damnable app installed! The fridge? Those reports are marginally of more use than those from the oven(s) and there’s nothing (thank heavens) for the almost $2000 cooktop I bought. Nor the dishwasher. Phew. The functions in this app are disorganised and way too much of a muchness without providing any real useful information. The UI/UX is as bad or worse than the “logic” on the control panels (for the dishwasher, fridge, cooktop, microwave, and oven, all LG) that I own. Whilst the equipment is robust, does a good job, and looks good, the software aspect is atrocious. “Don’t bother” and save 350MB on your handheld device is my advice.

Loads between screens slowly. Says products are connected that aren’t. Difficult to understand at parts which is worsened by the fact it hardly works. Leaving you to figure out which piece of the broken app is not working correctly. It sends me notifications for my dryer and told me when my dryer is done drying and it’s current status and “dry type” although whenever i click on the icon for my dryer it says “product not connected to WiFi network connect product and try again” and it automatically backs me out of the screen, although it’s still remotely telling me information only possible through WiFi. It shows WiFi as connected on device. I’ve deleted and retried. The first time i attempted to connect app and dryer it got stuck in network connection period for 10-15 minutes, I restarted the app and it went mote smoothly although I still am unable to remotely control my dryer. I downloaded this app because my dryer does not fully dry blankets anyways, and constantly stops early because of an inaccurate sensor reading And I’m tired of getting up and restarting it jus to prevent having a damp blanket. My dryer is only a little over a year old.

I will never purchase an LG product again and if you’re smart, you’ll never purchase one to begin with! The company refused to service my brand new LG washing machine that gets stuck continually draining on the last 2-5 minutes of any given cycle. The machine has to be manually paused and unpaused to complete the cycle. My video of the recurring incident was also not accepted and I was very rudely hung up on by their one of their incompetent customer “support” reps. Now I’m stuck offloading these machines that are only just months old. There needs to be much tighter regulations on all of these con artist companies passing off subpar products at excessive prices that do now stand behind there garbage products. As for this app’s Smart Diagnosis feature, it’s nothing more than a tool for LG to back out of plainly visible problems with their products that are not detected by the ThinQ Smart Diagnosis tech. And “Developer Response” don’t even waste your time with a generic and useless response to me. Your sole purpose for any response is for damage control of the LG brand so other readers will think you actually care about your customers.

The appliances are awesome. When my fridge dies, I’ll definitely get an LG. However, as a software engineer, I must say that LGs app should focus on real world customer needs not cutesy things. This app could be so much more with a little customer analysis. Examples: 1) why does the microwave light turn OFF when I light the stove? It was on for a reason, there’s no justification for turning it off just so I have yo turn it back on again 2) we are connected to the internet. Why can’t you set my clock for me? 3) starting the fan when I light the gas stove? Nailed it. Good job. 4) not remembering that I DO NOT want that annoying video-game style jingle to play when the microwave ends and keep that setting after the power goes out? Bad 5) not allowing me to specify silent mode during appliance setup but making me dig through tons of settings to find it? Also bad 6) not allowing a access to spinet mode through the front panel? Even worse. I have to use the app for that? Why? 7) how about notifying me when the microwave is done after a long defrost cycle - I could be down doing laundry and would like a nudge. Do, in short, prioritize and build your backlog of features for your app based on how your customers will want to use it. This requires personas and use cases and actual customer interaction and research. I don’t see that having been done here due to these basic cases being missed.

This app worked flawless before they updated it to the new GUI. Now a couple of my appliances either show that I have time remaining when not running or it won’t connect. Beforehand it showed all times all statuses without any issues now even after three updates it still doesn’t work properly I’ve given up on even checking on it I just wait for to be notified when the wash or a cycle is done. Update. After two App updates still have the same issues as previous stated. Did a uninstall and reboot and reinstall. Nothing changes. UPDATE 3/25 with every update they break something else. Previous updates broke the smart diagnoses portion for the washer I have. Couldn’t even start it. Before that it all worked without issues. It had not worked for a year. My dryer still was fine. Now with latest update. Both washer and dryer smart diagnoses. No longer work. It’s ridiculous. I can start the wash and dryer remotely. Stop it etc. but smart diagnosis doesn’t work anymore and I don’t foresee it will anytime soon.

I have used this app for a couple of years. It was painful to set up initially, and glitches seem to be common. It only provides partial control for mini splits, but it was better than nothing. I could use the app remotely, which I appreciated. Today, I started the app to control my mini splits remotely, and nothing was there. There must’ve been an update that broke access to my account. I have no login information, and never remember logging in to begin with. But it’s been two years. I decided to start all over and set up a new home LG account using the app. When I go to register a device it says it already exists on my original Home account and a request is sent to allow me to approve access all of the devices under the new account. I have no idea where that request is sent, but I never get it and can therefore not access anything anymore. After four hours being transferred around through LG’s appliance centers, I still have no way to remedy this. There is no LG thinQ technical support! There is no link to assistance through the App Store either. What a PITA!

Must do iOS interface! What is wrong with you people?! I paid a lot of money for your top-of-the-line microwave, and no where did the sales information casually mention that there was no iOS interface. Unbelievable! The “Tag” logo is no longer printed on newest oven, but audio works fine and the diagnosis comes through. The fact that you use an audio connection rather than WiFi or Bluetooth is akin to using a telco dial-up modem from the early 70’s, but yet this is 2021! Also, you need to have a diagnosis of “Everything is working properly” instead of saying “Unable to find problem”. (Or is LG quality so poor that you always assume there is a problem?) Other than that, and the very weak light inside the cooking area and very small visual window, the Microwave is great! You seriously need to address the interior light. You need at least twice the lumens for such a dark interior finish. And why not LED?? (Also LED range lighting) Get with the current decade, please!

One selling point for the LG Dryer I bought was the ability connect to WiFi. It has never connected, will not connect although I have repeatedly followed all the setup instructions to the letter. Is this app keeping up to date with iOS updates? Probably not. It appears to be a marketing tool rather than a consumer aid. Clicking on the support link goes to a sales pitch for all the other fantastic products you sell. I’m not buying something else that won’t work if this is an example of how the company works. I need help, not more marketing propaganda. UPDATE: The reply to this submission was from. “no_reply” email instructing me to delete and reinstall the app. That didn’t do anything! There were instructions to contact via “Chat with LG” but no link or instructions on how to do this. There was a link to “update your review” so I’m back here putting more emphasis on the fact that the app is totally useless and so is the support. The consumer should not have to spend hours and hours of trial and error over multiple months to make a product work as advertised.

I’m unable to use App if the appliance turns off... you can’t turn back on and dry clothes for 10 minutes as an example. You have to go to the machine itself and turn on... so, you might as well hit the other buttons while you are there... I do like the app telling me how much time is left and when machines are finished they’re cycle...

Unfortunately, as other reviewers have mentioned, “Downloaded” features and “Tag on” abilities are either limited of non-existing Canada or on iOS. It’s very disappointing when international companies selling products internationally artificially inhibit their products from working depending on the country, for no apparent reason.

Apple should ban this app! There is no need to know my location. What does my location have to do with changing the jet dry function on my dishwasher?

Why does the app need to know my precise location just to register a fridge? If at some point I need service, I can provide my address then and there

The app only works for smart diagnosis with IOS and not for the Tag On function, which is an integral feature of the washer. Super disappointed by this, as I had planned on using these featured.

Cannot download extra cycles for the washer dryer.

It took a while to get it connected to the washer and dryer originally although not much useful. After the recent update, the app forgot the equipment and cannot even “+ “ nor access the menu. LG software is garbage.

I can be standing right beside my tv and the app says it exists to turn on and off but it can’t find the device to do app logins or updates. I hate it.

Useless, unreliable, garbage excuse for an app. Just buy a replacement on Amazon if you lose/break the remote. This excuse for an app s just mediocre garbage indicative of a company that has no real ambition (LG).

Almost never connects, crashes, this is useless

They won’t let you set it up unless you enable your location. Why does my oven need to know my location.

The app needs to be able to add a Apple “shortcuts” so I can say hey siri turn on air conditioner or off or set temperature to 19 degrees

This app requires location to add new appliances. This goes against apples developer guidelines. I don’t want my location divulged to this app developer. Privacy please! Apple Guideline 5.1.5 - Legal - Privacy - Location Services Update: LG excise is that it needs location to search for wifi. Rest assured, location is only used to search for available networks when connecting your LG products over Wi-Fi. ^LG"

I’ll spare you from my personal data LG

I’ve tried to connect this app to the Internet to be able to pair my appliances but every time I try to says “check phones internet connection” even though I am connected to my 2.4 ghz wifi I’ve tried many different things even making another 2.4ghz network and nothing will work

App won’t open since last update

App won’t open since the latest update, please fix!!!

If I haven't used the app in a few hours, when I go back to it I can't make any changes until I quit the app and reopen it.

App opened and just kept looping thru product icons. Couldnt do anything

The app has always been laggy, slow and obviously not designed with iPads in mind, but at least it loaded. After the latest update, the app starts and immediately closes. Completely useless now. So (not) happy I spent the extra money for an appliance that has app integration.

Pls fix

I no longer see a way to delete old notifications (when washer & dryer have finished their cycles)since the update. PLEASE look into this!! I don’t need months of old notifications cluttering up the app! I can’t imagine why you wouldn’t allow us to delete these!?

Things I don’t like: 1. Intrusive: The app needs internet and location services to start up, as well as giving your birthdate to LG to get an account. 2. When setting up a washer, you need internet to start the app or add a device, then at the right time you need to flip network settings to connect to washer... then flip back to internet... it’s rarely clear what connection you need to be on I Would much prefer a Bluetooth option with just a temporary connection to adjust the washer, so that I can get functionality without having my device online.

Why would you create an app for a product and not support the features on IOS?? Millions of people use iOS and your excluding a huge market

I love the app but your can’t delete the notifications since the update

I think it was a mistake to upgrade from a good app that works well to this version where it is very very very slow

Tried installing multiple times on different devices. Doesn’t work.

No matter what I try I can’t get my dishwasher to connect after service repair. Deleted the old one and tried to connect a new unit and although it connects to the devices wifi, there is no option to move forward to the next step.

Since the recent big update the app keeps crashing and I can’t even add my laundry and dryer machines because I needed to erase them to make the app stopped crashing. I followed all LG’s online advice, nothing seems to be working for me to help me to add my two appliances on the app. - Depuis la récente mise à jour, l’application n’arrête pas de « crasher » et je ne peux plus ajouter des electros sur l’app parce que j’ai dû les supprimer pour aider l’application à fonctionner correctement. J’ai suivis tous les conseils de LG en ligne, rien ne fonctionne.

Why you do update before testing it!!

L’application ne fonctionne pas sur IOS L’ancienne version était bien meilleure

“Tag On” feature doesn’t work on iOS making the app essentially useless. Gave one star because zero star not possible.

The only thing i can do with this app is know when the laundry is done I would have liked to be able to turn the dryer back on without going back downstairs

Don’t really get the point of this app to control my SmartTV if I don’t even have the option to turn it on from the app

Private listing doesn’t work when screen locks or app runs in background

Just purchased a air conditioner. Happy with the unit so far... kinda early to really give a review. But what I’m reviewing is the Smarthinq app. I went through the set up and registered the unit fine. Connected it to my wifi perfectly fine. Went to use the app and it showed unit off when in fact it was running. Had no control options. Contacted LG via their live chat only to have my problem answered with.... there technical and engineers are working on the problem but at this time it the app doesn’t work with their air conditioners. Seems to me they shouldn’t be selling the product with this advertised wifi feature. Maybe get the app working before you put the feature on the box itself. Seems I bought a bogus selling feature. Not happy about that!

I just got off the phone with LG who state that they no longer support iOS!

Last update is nor even opening the app

Fix the app

Aucun moyen de faire reconnaître ma télévision sk9000. Aucun moyen de l’associer avec Google home. Vous devriez apporter des corrections. Ne me sert pas à grand chose.

Washer works great but don't expect the “downloadable” cycle to work in Canada. They sell the more expensive washers here in Canada - quite happily - but when I called customer support because the feature wouldn't download, they told me that feature doesn't work in Canada - LG hasn’t bothered to program the app to download cycles for the washers they sell here. They told me they were “working on it” in April 2018 ...4 months later and still nothing.

I don’t recall seeing different promotional materials for Canada and US LG is selling a product selling a capability is not writing it to its Canadian clientele this is unacceptable for a company like LG in ICU the Canadian government needs to step in her class action lawsuit needs to be launched