Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.
■ Discover the convenience of smart home appliances through the Home tab.
- Control your IoT home appliances from anywhere with our app.
- Get personalized recommendations for managing appliances based on usage history.
■ Experience ThinQ UP appliances that evolve with you.
- Customize the start and end melodies for different home appliances.
- Download new cycles for your washing machine, dryer, styler, and dishwasher.
■ Discover new ways to use your home appliances.
- Check out special laundry care techniques in the Discover tab.
■ Create smart routines to match your needs.
- Automatically turn on the lights and air purifier when it’s time to wake up.
- When you’re on vacation, automatically turn off products to save energy.
■ Monitor your energy consumption data quickly.
- Use Energy Monitoring to compare your power usage with your neighbors’.
- Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
- Use the Smart Diagnosis function to check your product’s status.
- Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Ask our AI-powered chatbot about ThinQ home appliances 24/7.
- Our chatbot provides answers tailored to your product’s situation and condition.
■ Conveniently reference LG home appliance manuals in one place.
- Access a range of content, including function descriptions and essential usage solutions for products.
※ Services and features may vary depending on your product model and your country or region of residence.
The following access permissions are necessary for the ThinQ app.
All the access permissions requested are optional access permission, so even if you do not allow them, you can still use the app except for the related services. (Including OS Request Permissions such as "Siri & Search", "Notification", "Background App Refresh", and "Cellular Data")
[Optional Access Permissions]
• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.
• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To use the AI oven Cooking Record feature.
• Photo, Media, File
- To use the smartphone's storage when downloading the information of the product to be connected
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To view photo/video on your smartphone on the TV.
• Media and Apple Music
- To view photo/video on your smartphone on the TV.
• Microphone
- To check product status via Smart Diagnosis
• Local Network
- To obtain the device connecting Wi-Fi info when adding devices
• Bluetooth
- To find and connect to nearby Bluetooth devices when adding a product to the app.
• HomeKit
- To add IoT-based products
• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.
LG ThinQ Positive Reviews
We need an app worthy of OLEDRevised review - I can now turn my 2020 CX OLED TV ON!! Thank you. Remove advertising and speed up app launch and maybe 5 stars...
Let me start with my biggest gripes about this app which I have used for 10 months. 1. Time to launch - FIRST you go to the LG splash screen where you then choose the ThinQ App, then wait for it to launch and tell you your television is disconnected from the WiFi network, or you are not connected to the same network. Time elapsed: 10-12 seconds on an iPhone 11. Typical launch time on my other audio-visual apps (TIDAL, YAMAHA, SoundHound, etc.), 1-2 seconds. 2. Either the TV (2020 CX OLED) has no network wake function (can you imagine on a $2K TV?), or the programmers haven't thought that people would like to use their apps to TURN THEIR TELEVISIONS ON. I would like to use the app to turn my television ON! 3. LG thinks that they can use this app as a marketing tool, so in addition to the long launch time, every now and then they splash some sales information up before you can use the app. The app is functional to do almost everything I need it to do other than what I have noted above..OldSchool007Version: 3.5.18011
Oven DOES NOT need cleaning!Finally, when I went to App Settings, Product Notifications I got more than just a blank screen. I was able to set the Oven Needs To Be Cleaned to Every Month. I did a total reinstall a few weeks ago but still got the blank screen. However, it worked this morning. Getting notifications like Oven is Pre-heated is very useful. Old Bad Review I was awoken this morning at 4:30 AM by a ThinQ notification that my oven needs cleaning! I cleaned the oven last week and I’m still getting notifications. I’m very happy with my LG induction range. I like getting notifications for the timer and the oven pre -heating, etc , but LG, please fix this app. I got another spurious early morning notification again that the Oven Needs To Be Cleaned today. LG support previously responded by telling me to turn off the oven notifications. However, you can only tell off ALL notificationsI. I responded to them with why don’t you just fix the bug?
FINAL REVIEW
After reinstalling the app, I was finally able to access the settings and change the notification that the Oven Needs To Be Cleaned message from weekly to monthly.
LG should just remove this or let it be turned off completely. When I open the oven door I can clearly see if it needs to be cleaned. On a positive note, I really like my induction range..BobbyFrancVersion: 3.5.1442
LG ThinQ app is a lifesaver.It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from the app. I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads.
Since this initial review, I have had lots of trouble with the app connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, the app tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through the app or called repeatedly over the past year but no response..ComputergoddessVersion: 3.6.13011
Can’t live without it!Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!.JaneinMadisonVersion: 3.5.1231
It’s okThey have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together.
Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me.
Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation..FloridaGator1CardVersion: 3.5.1232
Refrigerator Diagnostic Feature Is WorthlessThe ThinQ app is easy to use and intuitive, however, the refrigerator diagnostic feature is laughable and worthless. I am not bashing LG; I am basing my review on actual facts as recently experienced with it. The issue: Our 3 year old, expensive double door LG refrigerator and freezer suddenly stopped cooling. The refrigerator’s display panel did not show any problems with the appliance even though it was not cooling and there was no sound coming from the compressor or the fan. After trying the troubleshooting steps as listed in the owner’s manual, I decided to try the app’s refrigerator diagnostic feature. Well, the list of components supposedly diagnosed by the app showed that the unit was “working normally”even though it wasn’t cooling or even running. I tried it a few times and got the same worthless results. My point is, the feature is nothing more than a worthless fluke that LG apparently includes in the app for whatever reason. My opinion is that I believe LG has to know that the feature doesn’t serve any purpose for diagnosing refrigerator problems. Therefore, I highly recommend that LG immediately remove the refrigerator diagnostic feature from the app..Boondock51Version: 4.1.23020
Hard to connect but when it did…It was like having a repair man right in the palm of your hands! Our LG refrigerator recently took a beating. My family and I were evacuated for 10 days due to the Oak fire here in Mariposa. 10 days without electricity and a fire almost engulfing your home. Just imagine what that does to a refrigerator full of food! I know all my neighbors and extended neighbors (who we just haven’t met yet!) know what I’m referring to! The smell and the mess! Our refrigerator has not been the same since! Never in the 4 yrs since buying it brand new, have we had any problems with it. But now? It currently just decided to warm itself! And no, it wasn’t in defrost mode! So I finally decided to give it one last try to download the ThinQ app and try and connect. After 5 hours (no joke! We have wonderful Wi-Fi up here in the mountains 🙄)I was finally able to connect and run the Smart Diagnostics! My only complaint is having to hit the Wi-Fi button on the display screen of the fridge a gazillion times! Other than that, 5 stars across the board!.Dreamsyn1436Version: 4.1.23020
Decent App, until todayOverall, this app has some deficiencies which could be improved, and until today, I would have rated it 3 stars - specifically, it would be nice if it cached information about my appliances (such and number of loads remaining until tub clean is required, etc.) to avoid having to access the cloud (slowly) to decide if or when I need to run tub clean. Similarly, stats about my washer and dryer usage are clunky to access and the display of the information seems straight out of the 1980 or 1990s. However today, I am unable to access any information about the washer when I press on it. For the dryer, I am able to. For the washer, it shows when it is on (standby) or off, but if I press on the washer the screen goes blank and then returns back to the main screen that displays all my devices. I hope this is a temporary bug, but I am unable to check any information on my washer at the moment. No error message is displayed. And I did try killing the app to clear it just in case.
Update: washer info starter working again..BryanmeyerVersion: 4.1.21020
Doesn’t work half the timeI use it for my LG smart tower (washer/dryer) and most of the time, it doesn’t work. Even if I can verify that it’s connected to our Wi-Fi (which never has connection issues with anything else), it constantly tells me it’s not connected to Wi-Fi and I can’t control it from the app. For example, today I washed towels on normal cycle instead of the towel setting because I couldn’t get the washer to connect to the app. I turned the washer on and even tried to force it to connect by pressing the remote button on the washer itself but it just beeps and doesn’t connect. So, I had no choice but to choose between the few options provided on the washer itself. As soon as I started the normal cycle, it was connected to the app and showed me how long it had left. What’s the point of that? By the time it connects, I can no longer stop the machine and choose a different cycle because it freaks the washer out and wastes water. It’s really such a shame when you spend over 1000 dollars on a product for the handiness and convenience of the app the company advertises but the app hardly works correctly..KatelynNettVersion: 4.1.33111
Useless APP3/23 - Now (4 Star) - Apparently the problem was my Spectrum WiFi Router. I purchased a mid priced Netgear Router and everything seems to work now. Neither LG or Spectrum Tech Services could identify what the problem was, although they were both supportive and tried their best.
03/19 - Still (1 Star) - not working. Talked to LG Tech Services. They blame it on my Spectrum WIFI Router. Talked to Spectrum who says no way since Apple AirPlay / Casting works every time. Check out all the poor ratings ThinQ gets. 😱 Gonna return this LG TV for a Samsung TV unless the LG People resolve the issue. 😀😀
Original Post: (1 Star) 😂😂ThinQ software can’t manage communications with my new LG IOS TV. The TV communicates on the 2.4Ghz band and my Apple and Windows machines all use the 5Ghz band. Tech services suggest I connect to the 2.4Ghz band when ever I want to use ThinQ. Since the newer WIFI routers automatically assign the connection channel that’s not possible. Besides that, who would want to switch between bands to use ThinQ anyway?? My 10 year old Printer and IRS drivers doesn’t have this problem. Come on LG..Sales Manager FreddieVersion: 4.1.37030
Works ok with smart ovenI have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments..KoolzeroVersion: 3.0.2100001
Sleep mode with no timer for window dual inverter ACWould like to make a special request from the developers for future update I recently bought this dual inverter AC Which I think is wonderful it eliminates the need to install a mini split 100%
there is a feature called sleep mode which has a timer i found it super useful for super silent operation and energy efficiency however
Many people like me have had the need and i've heard They would like it to have an option for no timer at all like a permanent sleep mode option or we could call it "UltraQuiet Mode" where the ac adjust fan speed compressor, according to cooling need to the point where it runs silent 40-44 db 24/7 i like to run my ac 24/7 because it saves energy keeping the house cooled while also not being intrusive and when the timer ends i need to re adjust temp and re enable sleep mode, PLEASE add a ultra quiet option or no timer for sleep mode pleaaaaseee and thank you!!! btw i love my dual inverter❤️❤️.Mark787000Version: 3.6.10310
This app is awfulLG ThinQ App has to be the least thought-out app I have ever used. Half the time it’s non responsive and to move to another part of the app I have to close it out and then get back in it.
The only use I have for it is to let me know when the load of wash is done and needs to be put in the dyer, and when it’s dry when to hang it up. It’s almost as if it’s an after thought brought about by 12 year olds in the their basement. The worst part about it seems like a non-complaint except it’s not: after I spent considerable time figuring out how to connect the washer and dryer to the wi-fi so that I could use the ThinQ app; I had to issue an “invitation” to my husband so that he could also receive notifications about when either the washer or dryer was finished, etc. After the latest updates, because my husband had the audacity to open the app before me, the products were moved to him and I had to get an “invitation” so that I could have it the way it was before. Only of course, it’s not. I am listed as a user in “his” house. Like its 1955, and wives don’t own anything or make any decisions; they just have to use it and be grateful husbands can provide them the use of such work-saving tools.
Remote start has never worked on this app.
There is no way to delete notifications like there was before.
I probably won’t be buying anymore LG products because this app is crap.AguitargirlVersion: 3.5.1052
Love it!The only reason I gave it a 4 was because it had a lot of glitches to set it up, but now that we figured it out it’s awesome! My mom and I are on separate schedules, but in the past we would regularly bring our laundry in only to find it used. Then wait, wonder if it was done, go in, see it wasn’t, then go back. Then see it was free, but the other person wasn’t completely finished, etc., etc. Which I mean, that wasn’t awful. I have a lot of friends in other countries that do their whole family’s laundry every day by hand. Now with us being on the same account though, it has been soooo much smoother. As of right now, I checked to see if her laundry was still going and I seen that both things have been off for about an hour. So now I know they’re free. Much, much simpler! And I’ll get my notification in town that she is using the washer and I know that she should be done with it by the time I get home. Awesome invention. Thanks so much and now I’m going to go wash a comforter. ☺️.Sass12321Version: 3.0.1702000
App WAS good. Update is not intuitive or functionalWe bought a WiFi enabled LG range in March 2020 and I installed the app on my phone. Worked great, intuitive, no problem (and I love the stove itself.) It’s nice to get a notification, if you’re in another part of the house or outside, that the oven is preheated or the timer is done. Now in late October 2020 I’m forced to download the app update. Now I’m trying to clear the notification history, because at least with the previous app version, the range stops sending notifications at some point unless you clear notifications. With the previous app, the procedure for clearing notifications was intuitive. But with the new version, I can’t for the life of me figure out how to do it. Sure, I can create “rooms” for my many LG appliances (just kidding, I only have one). Never mind that a simple list of appliances would serve the same purpose. But a basic task like clearing notification history? Nope!.MH PhiladelphiaVersion: 3.5.1232
With LG appI think it’s irelevant the app I have not downloaded the app for my washer and dryer o my fridge o my tv I have thin q app but just to register my appliance and someone have access to my account and and they will turn on my tv o my washer with fill the water I complain with LG and send messages and get any response and once I again I complain bc my dryer I did manual everything and the setting was change and it’s annoying that the developers don’t realize that everything it’s smart but at one point can be control from outside when you don’t have the app to set up and you do everything manual and I do love my LG but I’m complain because I want the attention from the company o the developers to fixed the issue not for me but for everyone maybe the have the same problem, I do love the LG product but I’m annoyed with issues I hope you guys listen the customer and maybe do something thank you..Chubbie5Version: 4.1.35030
Appliances are wonderful, app needs some fundamental changesThe appliances are awesome. When my fridge dies, I’ll definitely get an LG.
However, as a software engineer, I must say that LGs app should focus on real world customer needs not cutesy things. This app could be so much more with a little customer analysis.
Examples:
1) why does the microwave light turn OFF when I light the stove? It was on for a reason, there’s no justification for turning it off just so I have yo turn it back on again
2) we are connected to the internet. Why can’t you set my clock for me?
3) starting the fan when I light the gas stove? Nailed it. Good job.
4) not remembering that I DO NOT want that annoying video-game style jingle to play when the microwave ends and keep that setting after the power goes out? Bad
5) not allowing me to specify silent mode during appliance setup but making me dig through tons of settings to find it? Also bad
6) not allowing a access to spinet mode through the front panel? Even worse. I have to use the app for that? Why?
7) how about notifying me when the microwave is done after a long defrost cycle - I could be down doing laundry and would like a nudge.
Do, in short, prioritize and build your backlog of features for your app based on how your customers will want to use it. This requires personas and use cases and actual customer interaction and research. I don’t see that having been done here due to these basic cases being missed..Reviewer of bad gameVersion: 4.1.41122
Mostly Good for LG TVI bought lifetime subscription to this TV remote and I think it works for some things but not channel changing. Volume ok and switch to other app but no channel up/down HELP Update #1 Developer contacted me via email with a quick response requesting phone settings and is working on correcting. This could/should be a wonderful addition as I have tried 4-5 different remote controllers only to find that LQ TV's only accept 1 device from typical remotes. Therefore, this is a game changer for me. All still works except channel up/down but they are working on my issue Second update-after 3 days no response but still hopeful. This is just what I need. Can be great for my TV
Another update It has been a week and no further response from LG THIN Q. The only response has been them asking for my iPhone model which I responded iPhone 13. All I need is how to access or fix my phone app to change channels. IS ANYONE LISTENING ON THIS.???.MymgbVersion: 5.0.15130
Very helpful. Recipes are noise.Our washer and dryer, which we enjoy much, are in our basement and with four kids in the house especially it can sometimes be hard to hear the machines turn off or the chiming noise that they make when they are done. The app is helpful to keep track of what’s going on without a trip down to another level. From the notifications, I also like that I know when my husband is doing laundry and I’m away from the house.
I’m not sure exactly when they got added, but I feel like the recipes that now appear in the app are just noise. I don’t need or want this app to be Pinterest. I don’t need it to waste any of my time or attention with recipes. I can potentially see why LG added for homes with more connected appliances, but even if when had connected kitchen appliances providing me with recipes isn’t what I would expect. LG please stick to what actually helps customers..MeyersMomof4Version: 4.1.29110
Nice feature with one problemIt is nice to have other load options to download to the washer for more of exactly what the type of wash is. It also cool to be able to go do anything around the house or the lawn work outside and have a notification sent to my cell phone that the load is finished. I don’t have to keep an eye on the time or be around to be able to hear the tone of the washer being finished. This all is the same for the dryer as well.
The only thing I can’t figure out is why I can’t do a remote start of the units. It really isn’t an issue since it takes a person to load the clothes and put the needed detergent in so I’m right there to turn the unit on. But why even show at the bottom of the app “Remote start off”? If I can’t even turn that feature on no reason for this.
With two weeks of use now though I’m very happy with my purchase of the LG ThinQ washer and dryer!!!.MTKCLANVersion: 3.6.10311
One issue with Setup on our FridgeI had one small issue with setup on our new Fridge; when our downloaded the app and followed the instructions, everything was going great at first. I was able to connect to the Fridge’s WiFi link, and when it asked for it’s password, I entered to one the app told me to enter, and the Fridge kept rejecting it, saying it was the incorrect password for my Fridge. I tried numerous times with this password after resetting my phone, the app, and my network, and each time, I kept getting the same error, so I contacted these the manufacturer and was told the password for my Fridge was totally different than the one the app was saying, so I started the setup again, with the new password this time, and it was accepted first try. I was then asked to connect the Fridge to my Home Network, which was no issue, and then the Fridge went through all of it’s updates and other connections, and I was good-to-go..GivemeglennVersion: 3.0.130009
Freezes A Lot, But UsefulFor context, I use this app with our washer and dryer only.
Took a couple of tries to get my washer to pair with the app, but once it did it’s been generally helpful. The end of cycle alerts are probably the most useful thing out of the gate. Haven’t tried the downloadable cycles, but might experiment.
It does seem to freeze a lot (-1 star for instability), some features could use an in-app explanation (“Smart Pairing?” No clue what that did and had to look it up online myself (and it’s a cool feature I’d likely have overlooked—syncing the dryer with the washer allows the dryer to automatically select a cycle based upon the options you selected while washing) and I don’t know why there are random recipes on the home screen but otherwise adds to the utility and convenience of the appliances with which it interacts..Matt KurkVersion: 4.1.37030
Almost works, but far from being completeNice try. Some of the features are actually good - being able to track mouse on your phone as if you’re doing it on a touch pad.
However, there are lots of controls you don’t see — e.g. controlling the sound output.
You can redirect the output to your smart phone. This is very nice if it works well. Alas. The audio is choppy - maybe a problem with my Bluetooth or network connection. But how come then my other Bluetooth audio works well? Also, once you use this mode and turn it off, the audio output goes back to TV. The previous mode it was set at was to use optical output. So, when I turn off the private audio mode, I don’t get any sound on my optically connected audio device. And the app doesn’t offer switching among audio devices. I have to reach out to the remote controller and navigate through the settings menu. If I have to use the remote, what’s the point of using the app?.BankustomerVersion: 4.1.49230
It works but very limited functionalityNice to use the app to power on and off my LG air conditioner remotely and adjust the temperature and schedule an on and off time. Would be nice to be able to schedule it to cool to different temperatures on multiple scheduled time periods throughout the day and different ones also on different days to schedule it to cool down during different expected weather temperatures on it's own automatically.
Also would be nice if their was a widget for iphones to be able to easily and quickly turn it off and on from a widget instead of having to open the app, clicking on the device, then waiting for it to load everytime.
Also would be nice to be able to have the option to get notifications when device is turned off or on manually by other house member when not home for whatever reason you don't want the device being turned on when you are not home..JlrodjrVersion: 3.6.12020
Liked it better beforeI value this app way more than I thought I would. I love being able to monitor and control my washer and drier remotely. The monthly or other use based cleaning reminders are valuable, and being alerted when there is an actual problem is a good thing.
However, it was much more pleasant when it simply told me a load was finished. Now it’s always telling me about venting my drier, cleaning my lint trap, how moldy my clothes are going to get if I leave them in the washer. It’s not wrong - it’s fine advice. Only I don’t want it. I went from feeling happy when I got a notification to feeling kind of miserable about the work and things that could go wrong. I wish there was an option to go back to the simple alerts and only be told about cleaning when it needs to happen or problems when there actually are some..Malkin767Version: 4.1.19120
The App isn’t Great but the Functionality is!Our washer and dryer are in our basement and when we have time to do laundry we usually do a lot of loads consecutively, so knowing where everything is each cycle is awesome for us.
The app is not very intuitive. The revenue generating tactics are avoidable but often hidden (if you select “accept all” on the terms and conditions, you are literally asking them to send your contact info to robocallers and giving those callers permission to override any previous do not call requests. Just accept options one and two and skip the third. Very, very sneaky!)
I would not have been able to give this five stars except that I fought these deceptions and was able to opt out. I am sorry LG is loosing out on revenue at my expense, but I am happy to own their appliances, which are fantastic!.So I J f try on tVersion: 3.5.1721
UPDATE Crashes on opening after latest updateDeveloper contacted me and asked that I delete and reinstall the app. That worked! I have changed my review to 5 stars because the app is outstanding for managing our LG refrigerator, dishwasher, washer, and drier.
I have been using this app for several years and really liking it. A few weeks ago, we bought a new LG refrigerator/freezer and added it to this app. It worked great! Now I could monitor both our fridge and dishwasher via Wi-Fi, and even make changes to some settings for them through the app. I just updated this app this morning, and as soon as I tried to open it, it crashes. I rebooted my iPhone 12 ProMax to see if that would fix it, but to no avail. I’m lease LG, fix this latest version. I really use this app and it is unusable now. 😞.Blasterman52TXVersion: 4.1.41121
LG: Stop advertising in notificationsThe app is fine. (Don’t really need any notifications from refrigerator) But for the last few days, app has been harassing me to launch the app to win a 77” tv. This is awful and cheapens your product and brand. If I got that message in an email, I would declare it spam. Only send notifications that I ask for. Door left open or filters need to be changed. Asking me to launch the app to maybe win a tv is NEVER what I am asking for and will only encourage me to turn off notifications. Stop doing that, fire whoever suggested that,and apologize to your customers to maybe earn back some trust
Update: LG pointed out that notifications can be customized to remove marketing notifications. Don’t recall being asked during initial setup. Would assume most people don’t know it’s there and are receiving these messages. Still likely a bad experience for most..BottemVersion: 4.1.35030
Pretty ConvenientIn essence this App does what it should, alert you when your wash is done. Also you can start your wash when you want to.
I’m having a hard time hooking up the dryer App for some reason. I would like to have this one up and running too..Delta donnVersion: 3.0.1801001
I’d like more optionsI’m unable to use App if the appliance turns off... you can’t turn back on and dry clothes for 10 minutes as an example. You have to go to the machine itself and turn on... so, you might as well hit the other buttons while you are there... I do like the app telling me how much time is left and when machines are finished they’re cycle....RondaveinotVersion: 3.0.1702000
Quit on StartI can no longer open the app after the latest update..PotaufanVersion: 4.1.41120
Won’t workApp won’t open since the latest update, please fix!!!.Dee74!Version: 4.1.41120
DeletingI love the app but your can’t delete the notifications since the update.Moose120216!Version: 3.5.1231
Broke APP! Please go back!!!The new version doesn’t work keeps crashing. I don’t care about cool wallpapers etc it was working before you broke it..Squat killerVersion: 3.5.1057
DryerWorks well.GSCece89Version: 3.0.2010001
Very HandyA nice touch. Nice knowing when a load is done without having to go down two flights of stairs to see..PaboxaVersion: 3.0.1603000
Smart thinQPretty cool feature, worked great.BIG DODONGOVersion: 2.3.1800
RangeReally enjoy the information going to my phone.DjkjakidfnidbjuVersion: 5.0.15130
Private listening feature disabled..This has happened a few times. The icon is still there but it doesn’t give any response when we touch it..Sim21289Version: 5.0.17140
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.0.15130
LG ThinQ Negative Reviews
Not a Smart app for laundry appliancesWent with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely..Kena2miVersion: 3.5.1232
LG has forgotten about accessibility again, making it not smart or convenient.LG has changed the app so that it's difficult for those of us with visual impairments to change the temperature on a dryer. It used to be that you click temperature, and then you could choose your setting. Now, it gives us a slider that doesn't work with a screen reader, and backward controls that tell us to push up for down and down for up, and it doesn't tell us what it's set for so we have to go out of that and then back into it to change it some more. It was much more efficient when trying to do it the other way, where you clicked it, it gave you all the options for your temperature setting, you pressed it, and moved onto the next thing. Then setting the time is impossible. I have two choices now, one hour and 40 minutes, or 40 minutes. It gives me all the times that I can choose, zero through one for the hour and one through I think 59 for the minutes, but if I try to choose anything other than one hour, it won't change. It doesn't change by the minute either. The zero and the one for the hours work, but all the minutes don't. I can choose one minute, or zero minutes, and it's still stuck at 40 minutes. We paid a small fortune for this washer and dryer because I need something that's accessible, and LG keeps forgetting about those of us who need accessibility and changing it to be less accessible..Mom24monstersVersion: 5.0.15130
Greedy for infoThis app is limited in its use for the appliances and is greedy to mine information from your device. This app doesn’t really control your appliances, but its main use is to notify you when a cycle is done. It’s not worth it for the trade off of why I think this app was really created for. It’s more efficient in getting your private information. It does more of that than actually giving you remote control over your appliances. If you’re using your mobile phone, this app will mine your contact information, your device information, your internet active, your personal data (such as first name, last name, date of birth, etc….), etc…. Much of this data this app mines is irrelevant to the operation of your appliances it’s set to manage. After agreeing to the terms of use and privacy policy consent, this app will have the right to pilfer through your personal information. Think twice about who you want to have your data and internet activity. Think about who they are selling it to. Why else would this app or company needs such data?
Update: developer sends a response that they use this data for user verification. They don’t need my contacts in my phone for this. Everyone, review the user agreement. They are data mining us. It’s in the agreement. They don’t need this access to our phones or data to use an appliance or app like this. They are selling your information..BlckSnShynVersion: 3.5.1721
Misses the mark for refrigerator monitoringIn terms of monitoring a refrigerator, this app has a couple of missing features that take it from a really useful adjunct to the LG refrigerator down to a sort of nice to have provider of extra information. There are three useful things an app could do: show energy usage, monitor the current temperature, and monitor whether a door is open. This app does a good job on the energy usage but fails on the temperature and door monitoring.
For door monitoring, it will keep track of how often the doors are opened over a day (which is handy for figuring how to reduce energy usage). Better would be to also show total door-open time. And while it will send an alert if a door has been open for longer than some threshold (like one minute), the real failing is that it won’t report the state of the door NOW, even after an alert has been sent. So there’s no direct way to tell if a door left open was closed after a couple of minutes or if it’s still open hours later with all the frozen foods melting.
For temperature, all it says is that the refrigerator and/or freezer temps are “well maintained” which presumably means that over time the temperatures are staying close to the set points. But sometimes I’d really like to know what the actual temperature is RIGHT NOW; the app simply doesn’t provide that..Wjz7Version: 5.0.17140
Not at all SmartWhy a multinational corporation, in the 21st century, would develop such an incredibly powerless app for what I can only guess is a half-baked attempt to put Smart in their product marketing and that is all. The potential in having an app like this that could do soooooo many things things and it is reduced to a counter to “remind you” to buy soap. Once can set up, start, end, or even view the dishwasher status unless it is physically turned on. And don’t even get me started on the actual machine’s capabilities, or lack there of because I was only dumb enough not to return it before the return window closed. The machine itself works like them all. Cleans most dishes, not all. You still need to pre wash and soak. But the fact I have to push start AND close the door in 4 seconds or I have to do it again is almost as if the machine was designed by a government agency determined to make the user experience as painful as possible. If you are so bad at buying soap then this is your app. If you want it to tell you when it’s done, it will do that, but every person needs the app and who’s turn is it to unload? Well, would be great if it could do that, but it can’t. A fairly simple task can’t be achieved because LG blocks that status of “done” from actioning any other event. That means you can’t trigger it to do what you want to do because they won’t let you. That is just a waste..JscoreVersion: 4.1.33110
LG Thinq for Mini Split ACDismal. 1% of use requires reboot of mini-split (power off AT ELECTRICAL PANEL, EG circuit breakers) to restore wifi connection. App hangs and must be cleared and restarted appropriately for 10% of use. For about 5% of use app hangs requiring a power off reboot of iPhone itself. When it does stay up and connect feature set is notably less than the wireless remote. EG you cannot turn off the light on the AC head — a requirement for bedroom use. Quite apparent nobody in IT at LG actually owns and uses the product using the app. Let us hope these guys don’t make avionics. I gave the app 1 star because it downloads and starts up. And now, there is more! LG just announced its privacy “Policy”. It’s not a policy it’s a requirement. There is no way to opt out of any of the things LG says they will do, which is to link everything they can find about you, presumably by invading your actual privacy anywhere and everywhere on the web, track you wherever you go and do anything they want with the data they find on you anywhere. AND, and, there is no way whatsoever to opt out of any of this appalling nonsense. I pray the European Union gets their teeth into these fellows and tears them up. I am planning to take this app off my iPhone and use only the unsinkable, unhackable, unabusable 100% private, infrared remote. I have lowered my rating to minus 10 stars. Draconian, Medieval, hysterically unbelievably insane “privacy” policy from LG IT..Al ZymerVersion: 3.6.10311
Don’t buy LG and expect support!!!If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG
Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me.Tiki man2Version: 3.5.1232
Don’t get thisThis is a little long, but it is a full description of chaos.
We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order.
All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on..CFireFunVersion: 3.0.2400000
They track and store all you personal information!Read the new privacy policy before accepting it. It is really intrusive, they collect and share your identification, password and NETWORK ACTIVITY! I am deleting this app ASAP. So I just received a response from LG telling me how they take my privacy very seriously and would I like to update my review. Well here is my update: Clearly, LG does not take my privacy as seriously as I do since their privacy agreement that YOU MUST AGREE TO states that they can use ANY of you personal information including your name, address, email, password, network activity etc. and share it with others. Again, before agreeing to use the app make sure you read the agreement and are OK with them distributing your information as described in the agreement. I think you will be surprised at how intrusive it is.
Update:
Yes they are still tracking everything you do, everything you search for, every website you visit. the canned developer response is that they take your privacy seriously and they need the data to deliver a good customer experience ( or something like that). why do they need to track my search history or the sites i visit for that?!
Do not install this app unless you want to lose your internet privacy completely!.Akiva96Version: 4.0.11451
Are LG WiFi enabled products worth the hassles-NoWe have now owned our LG washer/ dryer nearly a year and have struggled to overcome issues with the app and the ThinQ product. Unless your are a network technician I would suggest you move on to a more rugged and thoroughly test WiFi enabled product line.
Issues like trying to get your washer and dryer to recognize your home network and stay connected plague us to this day. The app focuses more on trying to sell you consumable products like detergent etc then enabling you full control over your washer and dryer. On the latest iteration of the app they removed the ability to delete WiFi notifications of washer or dryer completed. If you think you can get help from LG customer service then think again. The overseas representatives have a worksheet process that they step through and if your issue is more complicated than they can resolve you may as well go consult your local clergy for a blessing on your machines in the hope of getting them to work.
Would we buy a LG product again. O, we would not. We have scratched our plan to replace the fridge, oven, dishwasher and microwave with LG and decided to select a well known competitor to upgrade our kitchen.
Sorry LG, you have lost me as a customer for all my future purchases..Alan1955Version: 3.5.1054
Endless ads, location tracking, bugs. Minimal featuresThere is really nothing redeemable about this app. Bugs in critical features, unnecessary invasive prompting for location, inescapable ads on every screen (even pointless non-native language ads). Deceptive notification defaults which opt you into marketing notifications. Broken features include: Signup: Text input bug which clears the username/password field on app switch. This wouldn’t matter if they supported the native keychain API but forget copying and pasting from a password manager; you’ll have to use their website to create your account. Product Registration: Enjoy typing all of your information, including photographing and attempting to upload your receipt only to encounter API errors and failure on the last step of submission. Notifications: I’m using this app with an LG washer/dryer. Multiple members can be added to a household and appliance status/control can be shared but notifications are not assignable by household member. This results in every member of the household receiving a notification for every single event. Eventually all members of your household will disable notifications because of the endless stream of irrelevant alerts..Josh EndersVersion: 4.1.31120
Constantly need to restart app to useImagine designing an app that works the first time you open it. You use it to remotely turn on your appliance, which for me is an AC. It works smoothly. You close the app on iPhone and it’s a background app. Later on, you want to turn the AC off. You go to the app icon, tap on it and it opens up. What you see is this animation right in the center of the screen that cycles through various icons such as an appliance symbol, a wifi symbol, and other symbols that are not rememberable as I write this review. You cannot use the app while this animation goes on. It’s meant to be a cute little sign that it’s loading. You wait, 15 seconds, 30 seconds, 2 mins… surely the “loading” will finish. Nope, it’s stuck in an infinite loop. Did your programmers forget to put in a break or forget how to use loops. So you have to force the app to close completely and then reopen it to use it. It has come to the point where when I need to use the app I open it, use it to turn on my appliance, force close it so when I open it when I need it I can use it in 5 seconds like a remote is meant to be used. LG, if you need a real programmer let me know..Ac user 0675Version: 4.1.37030
Never connectsAfter many many tries to connect to the washer and dryer it always fails. It makes it far enough to enter the password and get it on the right network and connect to the router, at which point it always fails. We are in a rural location with high-latency satellite internet. It’s possible it’s a latency issue, but we have multiple smart switches, smart outlets, a weather station and other IoT devices that connect. No amount of trying gets this app to connect with the LG machines.
Jan 2023 update. Still one star. Stupidly they want you to change your password every three months as though my washing machine settings need to be more secure than my bank. Plus, numerous security experts say that frequent change requirements result in people choosing weaker passwords. Horribly old school. So I tried the Google sign in. That requires you to link the accounts. At the last step of that process, you have to hit the OK button and in about six tries that button never works. I have never encountered an app as bad as the LG Dumb Thinq app. Seriously LG, why even bother? I wish you would just build basic functions into your machines like time delay start..Tomagain748Version: 4.1.33111
Typical LG SoftwarePretty much useless right from the beginning. I get notifications when timers expire on my cooker(s) - great! But I have ears and who in their right mind can abide the atrocious bleeping from the oven (or any of the “musical” chimes from LG equipment) itself that you need a buzz on your Apple Watch too!
Emails sent to let you know there are reports on the diabolical state of my oven and that it’s in desperate need of cleaning (it’s not: I have eyes) contain links that don’t work on a desktop browser: open them on a hand held and it just opens the App Store. I ALREADY HAVE the damnable app installed! The fridge? Those reports are marginally of more use than those from the oven(s) and there’s nothing (thank heavens) for the almost $2000 cooktop I bought. Nor the dishwasher. Phew.
The functions in this app are disorganised and way too much of a muchness without providing any real useful information. The UI/UX is as bad or worse than the “logic” on the control panels (for the dishwasher, fridge, cooktop, microwave, and oven, all LG) that I own. Whilst the equipment is robust, does a good job, and looks good, the software aspect is atrocious. “Don’t bother” and save 350MB on your handheld device is my advice..BitBytrVersion: 4.1.31120
BadLoads between screens slowly. Says products are connected that aren’t. Difficult to understand at parts which is worsened by the fact it hardly works. Leaving you to figure out which piece of the broken app is not working correctly. It sends me notifications for my dryer and told me when my dryer is done drying and it’s current status and “dry type” although whenever i click on the icon for my dryer it says “product not connected to WiFi network connect product and try again” and it automatically backs me out of the screen, although it’s still remotely telling me information only possible through WiFi. It shows WiFi as connected on device. I’ve deleted and retried. The first time i attempted to connect app and dryer it got stuck in network connection period for 10-15 minutes, I restarted the app and it went mote smoothly although I still am unable to remotely control my dryer. I downloaded this app because my dryer does not fully dry blankets anyways, and constantly stops early because of an inaccurate sensor reading And I’m tired of getting up and restarting it jus to prevent having a damp blanket. My dryer is only a little over a year old..Boston-stay strongVersion: 3.5.1232
Never Again!!!I will never purchase an LG product again and if you’re smart, you’ll never purchase one to begin with! The company refused to service my brand new LG washing machine that gets stuck continually draining on the last 2-5 minutes of any given cycle. The machine has to be manually paused and unpaused to complete the cycle. My video of the recurring incident was also not accepted and I was very rudely hung up on by their one of their incompetent customer “support” reps. Now I’m stuck offloading these machines that are only just months old. There needs to be much tighter regulations on all of these con artist companies passing off subpar products at excessive prices that do now stand behind there garbage products. As for this app’s Smart Diagnosis feature, it’s nothing more than a tool for LG to back out of plainly visible problems with their products that are not detected by the ThinQ Smart Diagnosis tech. And “Developer Response” don’t even waste your time with a generic and useless response to me. Your sole purpose for any response is for damage control of the LG brand so other readers will think you actually care about your customers..Eddiehou77Version: 4.1.33110
Nobody can give assistanceI have used this app for a couple of years. It was painful to set up initially, and glitches seem to be common. It only provides partial control for mini splits, but it was better than nothing. I could use the app remotely, which I appreciated. Today, I started the app to control my mini splits remotely, and nothing was there. There must’ve been an update that broke access to my account. I have no login information, and never remember logging in to begin with. But it’s been two years. I decided to start all over and set up a new home LG account using the app. When I go to register a device it says it already exists on my original Home account and a request is sent to allow me to approve access all of the devices under the new account. I have no idea where that request is sent, but I never get it and can therefore not access anything anymore. After four hours being transferred around through LG’s appliance centers, I still have no way to remedy this. There is no LG thinQ technical support! There is no link to assistance through the App Store either. What a PITA!.Colorado44Version: 4.0.11451
GPS Location Tracking ForcedAs is obvious with the recurring reviews mentioning the same thing, this app is forcing you to show your gps location or it will not let you use it. The developer response claims they need GPS for wifi connections. That is FALSE. I have plenty of other wifi connected devices that did not require my GPS location to connect via WiFi. I am extremely disappointed in LG for taking this approach to poach information from their customer base. Never force people into anything or you will have the opposite effect. Please don’t waste your time giving me a generic “required to provide a streamlined customer experience”, that is so bogus it only hurts your image further.
Response to Developer Response: look, you obviously are not the developer and are going off a generic script for your responses. Tell the management and real developers we don’t want to be force tracked, doesn’t matter how seriously you take my privacy, it’s my privacy. Don’t hold the app functions hostage, and by extension the functions of the appliances I fully paid for. How shameless on LG’s part..CarlRzVersion: 4.0.17120
Tv and app doesnt linkTv and app doesnt communicate was on the phone over and hour and the tech didnt know what she was doing. I seemed to have more ideas to resolve the issue than she. Most of the time was just waiting for her to type something and get a response. And still nothing i dont know what to do at this point. Im out of ideas being that she had almost none. The old lg app and tv was great.
I finally got the app to connect after multiple attempts from December.
But now the app turns on, and the remote doesn’t work. Everything is greyed out. And I’m really reluctant to call and guess somebody who is simply just gonna Google all the answers and not know how to fix the problem that is very hard to understand I come from an immigrant family and I believe in giving people opportunities but I’m afraid that they’re just trying to find the cheapest labor at the cost of these people having a difficult job and me wasting my time, not being able to resolve an issue that they’re not addressing the staff is not sufficiently trained because they don’t pay them..Iceangel587Version: 5.0.15130
MEHThe only positive thing I can say about this app is that it at least tells you when someone has left the door ajar. And I GUESS you can find benefit in knowing when an IcePlus session is completed??? Not really sure to what extent it’s beneficial to get that drop down notification on your phone, but maybe someone would. Other than that, the ONE thing that REALLY could be useful, is nonexistent. It’s a refrigerator, right? SSsooo… Wouldn’t it be nice to actually SEE what the actual temp inside the refrigerator is??? Oh, it will tell you what the fridge temp is set to alright, but not the ACTUAL temperature.
You’re likely storing meats or other items that can spoil at a given temperature right? Well, just because you set a fridge to 37 degrees, for example, doesn’t mean it’s actually 37 degrees in there. Especially when you have kids or lots of company and they’re opening doors constantly. Since this fridge is on our patio, I’d be nice to show BOTH temps (e.g. what temp it’s set to, PLUS THE ACTUAL INTERNAL TEMPERATURE). That’s not genius, just common sense!.AGEONVersion: 4.1.47030
UselessThis app is absolute crap. Will not connect to the weak Wi-Fi network from my washer. Has nothing to do with my iPhone. Everything is up-to-date and the phone itself is new. Once again a company that should stick to making appliances and not apps. Sadly this was a feature I was hoping to use but this feature is only to attract you to purchase the item but not actually work. Very dishonest by LG. Good luck with the app as well. Whoever designed it is getting paid way too much because it's difficult to navigate and it's difficult to troubleshoot. The feature on the face of the washer looks impressive. But believe me I'm standing here in front of it trying to connect to a brand new iPhone with a very strong fiber-wire signal coming into my house and yes I'm using the 2.4 G not the 5G because the 2.4 extends farther. However, the washing machine is less than 20 feet from my Wi-Fi router. I've got a computer and a television about 15 feet farther away that work perfectly fine..Jeff DeWitteVersion: 4.0.11451
Wifi issuesLove the LG washer and Dryer but hate their wifi, to only give your machines 2.4 ghz option in 2021 is really a problem. My dropped the wifi connection after a month of no issues and now refuses to stay connected or even connect. it’s like it no longer likes my eero network for some reason. Did the reset and all the other basic things like unplug machines press hold start and nothing. wife not happy. I can tell you I tried everything nothing worked it’s like LG no longer liked the network it was connected to. The only thing that worked for me was buying a new wifi extender that only had 2.4 ghz and named it a different than my eero home SSID. My eero does both 2.4 ghz and 5 ghz and I turned off the 5 ghz and still didn’t connect. They are holding steady now with the new wifi extender but sad to say that I needed to spend extra $$$ for these to work. I’m no longer replacing my kitchen appliances with LG good thing I didn’t buy them all together..MJA74Version: 3.6.12021
Limited features in Canada and on iOSUnfortunately, as other reviewers have mentioned, “Downloaded” features and “Tag on” abilities are either limited of non-existing Canada or on iOS. It’s very disappointing when international companies selling products internationally artificially inhibit their products from working depending on the country, for no apparent reason..BeilVersion: 2.4.1001
No IOS supportThe app only works for smart diagnosis with IOS and not for the Tag On function, which is an integral feature of the washer. Super disappointed by this, as I had planned on using these featured..ModluxeVersion: 1.9.28
Demands precise location at all timesApple should ban this app! There is no need to know my location. What does my location have to do with changing the jet dry function on my dishwasher?.RoaringDufusVersion: 3.5.1721
Major privacy issueWhy does the app need to know my precise location just to register a fridge? If at some point I need service, I can provide my address then and there.A Bear with no nameVersion: 3.5.1721
Doesn't work as advertised.Cannot download extra cycles for the washer dryer..Roadie-zVersion: 1.9.24
GarbageIt took a while to get it connected to the washer and dryer originally although not much useful. After the recent update, the app forgot the equipment and cannot even “+ “ nor access the menu. LG software is garbage..Moshi msVersion: 3.0.2100001
Doesnt workI’ve tried to connect this app to the Internet to be able to pair my appliances but every time I try to says “check phones internet connection” even though I am connected to my 2.4 ghz wifi I’ve tried many different things even making another 2.4ghz network and nothing will work.17~TAYLOR~17Version: 4.1.41121
Cannot login anymore since update!Please fix!!!
Tried deleting and reinstalling app but it won’t let me login anymore even after password reset!.MicuzzoVersion: 4.1.41121
App CrashesApp won’t open since last update.JergallVersion: 4.1.41120
Worst updatesLast update is nor even opening the app.Leandro R. SantosVersion: 4.1.41120
Always need to quit appIf I haven't used the app in a few hours, when I go back to it I can't make any changes until I quit the app and reopen it..TrickyJimboVersion: 4.1.23020
FrozenApp opened and just kept looping thru product icons. Couldnt do anything.SaundaraVersion: 4.1.23020
After update app doesn’t startThe app has always been laggy, slow and obviously not designed with iPads in mind, but at least it loaded.
After the latest update, the app starts and immediately closes.
Completely useless now. So (not) happy I spent the extra money for an appliance that has app integration..StonywallVersion: 4.1.13120
Can’t delete notificationsI no longer see a way to delete old notifications (when washer & dryer have finished their cycles)since the update. PLEASE look into this!! I don’t need months of old notifications cluttering up the app! I can’t imagine why you wouldn’t allow us to delete these!?.GLCampVersion: 3.5.1232
Very awkward to useThings I don’t like:
1. Intrusive: The app needs internet and location services to start up, as well as giving your birthdate to LG to get an account.
2. When setting up a washer, you need internet to start the app or add a device, then at the right time you need to flip network settings to connect to washer... then flip back to internet... it’s rarely clear what connection you need to be on
I Would much prefer a Bluetooth option with just a temporary connection to adjust the washer, so that I can get functionality without having my device online..BailieboroVersion: 3.5.1232
App does not work properly and support is awfullDo not recommend products with poor support and gimmicks that do not work. Not user friendly with limited usage. Don’t buy it if you want real connection.AlainhelVersion: 3.5.1232
Tap On not available for iOSWhy would you create an app for a product and not support the features on IOS??
Millions of people use iOS and your excluding a huge market.Bbmom31Version: 3.5.1232
It was a mistakeI think it was a mistake to upgrade from a good app that works well to this version where it is very very very slow.After 3 updatesVersion: 3.5.1231
Doesn’t work at all.Tried installing multiple times on different devices. Doesn’t work..Seabass429Version: 3.5.1231
Unable to add new device after service repairNo matter what I try I can’t get my dishwasher to connect after service repair. Deleted the old one and tried to connect a new unit and although it connects to the devices wifi, there is no option to move forward to the next step..WhiteZero19Version: 3.5.1130
New update bugs - Nouvelle application bogueSince the recent big update the app keeps crashing and I can’t even add my laundry and dryer machines because I needed to erase them to make the app stopped crashing. I followed all LG’s online advice, nothing seems to be working for me to help me to add my two appliances on the app.
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Depuis la récente mise à jour, l’application n’arrête pas de « crasher » et je ne peux plus ajouter des electros sur l’app parce que j’ai dû les supprimer pour aider l’application à fonctionner correctement. J’ai suivis tous les conseils de LG en ligne, rien ne fonctionne..PhylapVersion: 3.5.1056
Update no goodWhy you do update before testing it!!.Broubrou1993Version: 3.5.1052
Vraiment mauvaisL’application ne fonctionne pas sur IOS
L’ancienne version était bien meilleure.Pierre244Version: 3.5.1052
Useless on iOS“Tag On” feature doesn’t work on iOS making the app essentially useless. Gave one star because zero star not possible..RraaVersion: 3.0.1801001
What is this app used for?The only thing i can do with this app is know when the laundry is done
I would have liked to be able to turn the dryer back on without going back downstairs.JdrrlVersion: 3.0.1702000
???Don’t really get the point of this app to control my SmartTV if I don’t even have the option to turn it on from the app.Kat_saysVersion: 3.0.1702000
Air conditionerJust purchased a air conditioner. Happy with the unit so far... kinda early to really give a review. But what I’m reviewing is the Smarthinq app.
I went through the set up and registered the unit fine. Connected it to my wifi perfectly fine. Went to use the app and it showed unit off when in fact it was running. Had no control options.
Contacted LG via their live chat only to have my problem answered with.... there technical and engineers are working on the problem but at this time it the app doesn’t work with their air conditioners. Seems to me they shouldn’t be selling the product with this advertised wifi feature. Maybe get the app working before you put the feature on the box itself. Seems I bought a bogus selling feature. Not happy about that!.NoWifiTooVersion: 2.2.7
No IOS support!I just got off the phone with LG who state that they no longer support iOS!.NeilM108Version: 1.9.23
Doesn’t workFix the app.No help to be foundVersion: 3.5.1441
TélévisionAucun moyen de faire reconnaître ma télévision sk9000. Aucun moyen de l’associer avec Google home. Vous devriez apporter des corrections. Ne me sert pas à grand chose..MloipuyttreVersion: 2.3.1403
LG Front loader washerWasher works great but don't expect the “downloadable” cycle to work in Canada. They sell the more expensive washers here in Canada - quite happily - but when I called customer support because the feature wouldn't download, they told me that feature doesn't work in Canada - LG hasn’t bothered to program the app to download cycles for the washers they sell here. They told me they were “working on it” in April 2018 ...4 months later and still nothing..NotWorth£Version: 2.2.91
PointlessI followed instructions and it took forever to get anywhere with setting up the tv using the app.
It was on a very stable wifi signal.
I finally gave up and set it up without the app.
I swear some of the setup via the app is just to collect information for endless spam and snooping.
Setup via the app is absolutely not necessary..02flhtciVersion: 5.0.17140
Bluetooth pairing flawedThe app detects the LG device, but when I try to add the device to my Wifi network by giving the SSID and pw, it stays stuck in a permanent state of trying to add it to my network. I have about 20 devices on my network and never had issues adding them or pairing them..YvvvvvVersion: 5.0.17140
Please revert banner ad updateI use this app specifically for the TV remote feature and now when I select my tv you've removed the TV controls from the top and placed them as a separate button you have to press just to open the remote in favor of huge banner ads from tv shows on Amazon prime..ThedinnerdateVersion: 5.0.17140
Can’t connect tv anymoreSince last several days app doesn’t “see” my LG tv. Connection totally lost and can’t be restored at all. I tried everything but doesn’t work. I purchased tv in November 2023 so today in February 2024 doesn’t work anymore..FrankieskiVersion: 5.0.17140
Fails to record cyclesI select a cycle to download load to the washer, the washer detects & the cycle starts. Then I get a message that the cycle wasn’t sent & asks me to resend. But the washer is going with the cycle that was sent. The app doesn’t record the cycle, so the tub cleaning reminder is off. Very disappointing.EdMcA459Version: 5.0.15130
Garbage AppCan’t even register an account. Able to get verification code by phone but also need to do verification by email and it takes hours to get the code so it expires..RacerV75Version: 5.0.15130
I can’t loginIt difficult with the code you can’t past it you need to write and I did everything perfectly even the one that is not obliged and I still can’t click next and if you want till the end for re send it will not work for you to put the code again you need to start over and except if you do an update. I can’t create a now account.CalixeboxVersion: 5.0.15130
Dumbest app ever!!!This is the stupidest app ever invented. Tried logging in so many times. Impossible!!! A joke..WhiteChocolate1313Version: 5.0.15130
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