LG ThinQ Customer ServiceLG Electronics, Inc.

LG ThinQ Customer Service

  1. LG ThinQ Customer Service
  2. LG ThinQ App Comments & Reviews (2024)
  3. LG ThinQ iPhone Images
  4. LG ThinQ iPad Images

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Experience ThinQ UP appliances that evolve with you.
 - Customize the start and end melodies for different home appliances.
 - Download new cycles for your washing machine, dryer, styler, and dishwasher.
■ Discover new ways to use your home appliances.
 - Check out special laundry care techniques in the Discover tab.
■ Create smart routines to match your needs.
 - Automatically turn on the lights and air purifier when it’s time to wake up.
 - When you’re on vacation, automatically turn off products to save energy.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Ask our AI-powered chatbot about ThinQ home appliances 24/7.
 - Our chatbot provides answers tailored to your product’s situation and condition.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The following access permissions are necessary for the ThinQ app.
All the access permissions requested are optional access permission, so even if you do not allow them, you can still use the app except for the related services. (Including OS Request Permissions such as "Siri & Search", "Notification", "Background App Refresh", and "Cellular Data")

[Optional Access Permissions]
• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To use the AI oven Cooking Record feature.

• Photo, Media, File
- To use the smartphone's storage when downloading the information of the product to be connected
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To view photo/video on your smartphone on the TV.

• Media and Apple Music
- To view photo/video on your smartphone on the TV.

• Microphone
- To check product status via Smart Diagnosis

• Local Network
- To obtain the device connecting Wi-Fi info when adding devices

• Bluetooth
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• HomeKit
- To add IoT-based products

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.

LG ThinQ App Comments & Reviews

LG ThinQ Positive Reviews

We need an app worthy of OLEDRevised review - I can now turn my 2020 CX OLED TV ON!! Thank you. Remove advertising and speed up app launch and maybe 5 stars... Let me start with my biggest gripes about this app which I have used for 10 months. 1. Time to launch - FIRST you go to the LG splash screen where you then choose the ThinQ App, then wait for it to launch and tell you your television is disconnected from the WiFi network, or you are not connected to the same network. Time elapsed: 10-12 seconds on an iPhone 11. Typical launch time on my other audio-visual apps (TIDAL, YAMAHA, SoundHound, etc.), 1-2 seconds. 2. Either the TV (2020 CX OLED) has no network wake function (can you imagine on a $2K TV?), or the programmers haven't thought that people would like to use their apps to TURN THEIR TELEVISIONS ON. I would like to use the app to turn my television ON! 3. LG thinks that they can use this app as a marketing tool, so in addition to the long launch time, every now and then they splash some sales information up before you can use the app. The app is functional to do almost everything I need it to do other than what I have noted above..Version: 3.5.18011

Oven DOES NOT need cleaning!Finally, when I went to App Settings, Product Notifications I got more than just a blank screen. I was able to set the Oven Needs To Be Cleaned to Every Month. I did a total reinstall a few weeks ago but still got the blank screen. However, it worked this morning. Getting notifications like Oven is Pre-heated is very useful. Old Bad Review I was awoken this morning at 4:30 AM by a ThinQ notification that my oven needs cleaning! I cleaned the oven last week and I’m still getting notifications. I’m very happy with my LG induction range. I like getting notifications for the timer and the oven pre -heating, etc , but LG, please fix this app. I got another spurious early morning notification again that the Oven Needs To Be Cleaned today. LG support previously responded by telling me to turn off the oven notifications. However, you can only tell off ALL notificationsI. I responded to them with why don’t you just fix the bug? FINAL REVIEW After reinstalling the app, I was finally able to access the settings and change the notification that the Oven Needs To Be Cleaned message from weekly to monthly. LG should just remove this or let it be turned off completely. When I open the oven door I can clearly see if it needs to be cleaned. On a positive note, I really like my induction range..Version: 3.5.1442

LG ThinQ app is a lifesaver.It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from the app. I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads. Since this initial review, I have had lots of trouble with the app connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, the app tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through the app or called repeatedly over the past year but no response..Version: 3.6.13011

Can’t live without it!Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!.Version: 3.5.1231

It’s okThey have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together. Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me. Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation..Version: 3.5.1232

Refrigerator Diagnostic Feature Is WorthlessThe ThinQ app is easy to use and intuitive, however, the refrigerator diagnostic feature is laughable and worthless. I am not bashing LG; I am basing my review on actual facts as recently experienced with it. The issue: Our 3 year old, expensive double door LG refrigerator and freezer suddenly stopped cooling. The refrigerator’s display panel did not show any problems with the appliance even though it was not cooling and there was no sound coming from the compressor or the fan. After trying the troubleshooting steps as listed in the owner’s manual, I decided to try the app’s refrigerator diagnostic feature. Well, the list of components supposedly diagnosed by the app showed that the unit was “working normally”even though it wasn’t cooling or even running. I tried it a few times and got the same worthless results. My point is, the feature is nothing more than a worthless fluke that LG apparently includes in the app for whatever reason. My opinion is that I believe LG has to know that the feature doesn’t serve any purpose for diagnosing refrigerator problems. Therefore, I highly recommend that LG immediately remove the refrigerator diagnostic feature from the app..Version: 4.1.23020

Hard to connect but when it did…It was like having a repair man right in the palm of your hands! Our LG refrigerator recently took a beating. My family and I were evacuated for 10 days due to the Oak fire here in Mariposa. 10 days without electricity and a fire almost engulfing your home. Just imagine what that does to a refrigerator full of food! I know all my neighbors and extended neighbors (who we just haven’t met yet!) know what I’m referring to! The smell and the mess! Our refrigerator has not been the same since! Never in the 4 yrs since buying it brand new, have we had any problems with it. But now? It currently just decided to warm itself! And no, it wasn’t in defrost mode! So I finally decided to give it one last try to download the ThinQ app and try and connect. After 5 hours (no joke! We have wonderful Wi-Fi up here in the mountains 🙄)I was finally able to connect and run the Smart Diagnostics! My only complaint is having to hit the Wi-Fi button on the display screen of the fridge a gazillion times! Other than that, 5 stars across the board!.Version: 4.1.23020

Decent App, until todayOverall, this app has some deficiencies which could be improved, and until today, I would have rated it 3 stars - specifically, it would be nice if it cached information about my appliances (such and number of loads remaining until tub clean is required, etc.) to avoid having to access the cloud (slowly) to decide if or when I need to run tub clean. Similarly, stats about my washer and dryer usage are clunky to access and the display of the information seems straight out of the 1980 or 1990s. However today, I am unable to access any information about the washer when I press on it. For the dryer, I am able to. For the washer, it shows when it is on (standby) or off, but if I press on the washer the screen goes blank and then returns back to the main screen that displays all my devices. I hope this is a temporary bug, but I am unable to check any information on my washer at the moment. No error message is displayed. And I did try killing the app to clear it just in case. Update: washer info starter working again..Version: 4.1.21020

Doesn’t work half the timeI use it for my LG smart tower (washer/dryer) and most of the time, it doesn’t work. Even if I can verify that it’s connected to our Wi-Fi (which never has connection issues with anything else), it constantly tells me it’s not connected to Wi-Fi and I can’t control it from the app. For example, today I washed towels on normal cycle instead of the towel setting because I couldn’t get the washer to connect to the app. I turned the washer on and even tried to force it to connect by pressing the remote button on the washer itself but it just beeps and doesn’t connect. So, I had no choice but to choose between the few options provided on the washer itself. As soon as I started the normal cycle, it was connected to the app and showed me how long it had left. What’s the point of that? By the time it connects, I can no longer stop the machine and choose a different cycle because it freaks the washer out and wastes water. It’s really such a shame when you spend over 1000 dollars on a product for the handiness and convenience of the app the company advertises but the app hardly works correctly..Version: 4.1.33111

Useless APP3/23 - Now (4 Star) - Apparently the problem was my Spectrum WiFi Router. I purchased a mid priced Netgear Router and everything seems to work now. Neither LG or Spectrum Tech Services could identify what the problem was, although they were both supportive and tried their best. 03/19 - Still (1 Star) - not working. Talked to LG Tech Services. They blame it on my Spectrum WIFI Router. Talked to Spectrum who says no way since Apple AirPlay / Casting works every time. Check out all the poor ratings ThinQ gets. 😱 Gonna return this LG TV for a Samsung TV unless the LG People resolve the issue. 😀😀 Original Post: (1 Star) 😂😂ThinQ software can’t manage communications with my new LG IOS TV. The TV communicates on the 2.4Ghz band and my Apple and Windows machines all use the 5Ghz band. Tech services suggest I connect to the 2.4Ghz band when ever I want to use ThinQ. Since the newer WIFI routers automatically assign the connection channel that’s not possible. Besides that, who would want to switch between bands to use ThinQ anyway?? My 10 year old Printer and IRS drivers doesn’t have this problem. Come on LG..Version: 4.1.37030

Works ok with smart ovenI have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments..Version: 3.0.2100001

Sleep mode with no timer for window dual inverter ACWould like to make a special request from the developers for future update I recently bought this dual inverter AC Which I think is wonderful it eliminates the need to install a mini split 100% there is a feature called sleep mode which has a timer i found it super useful for super silent operation and energy efficiency however Many people like me have had the need and i've heard They would like it to have an option for no timer at all like a permanent sleep mode option or we could call it "UltraQuiet Mode" where the ac adjust fan speed compressor, according to cooling need to the point where it runs silent 40-44 db 24/7 i like to run my ac 24/7 because it saves energy keeping the house cooled while also not being intrusive and when the timer ends i need to re adjust temp and re enable sleep mode, PLEASE add a ultra quiet option or no timer for sleep mode pleaaaaseee and thank you!!! btw i love my dual inverter❤️❤️.Version: 3.6.10310

This app is awfulLG ThinQ App has to be the least thought-out app I have ever used. Half the time it’s non responsive and to move to another part of the app I have to close it out and then get back in it. The only use I have for it is to let me know when the load of wash is done and needs to be put in the dyer, and when it’s dry when to hang it up. It’s almost as if it’s an after thought brought about by 12 year olds in the their basement. The worst part about it seems like a non-complaint except it’s not: after I spent considerable time figuring out how to connect the washer and dryer to the wi-fi so that I could use the ThinQ app; I had to issue an “invitation” to my husband so that he could also receive notifications about when either the washer or dryer was finished, etc. After the latest updates, because my husband had the audacity to open the app before me, the products were moved to him and I had to get an “invitation” so that I could have it the way it was before. Only of course, it’s not. I am listed as a user in “his” house. Like its 1955, and wives don’t own anything or make any decisions; they just have to use it and be grateful husbands can provide them the use of such work-saving tools. Remote start has never worked on this app. There is no way to delete notifications like there was before. I probably won’t be buying anymore LG products because this app is crap.Version: 3.5.1052

Love it!The only reason I gave it a 4 was because it had a lot of glitches to set it up, but now that we figured it out it’s awesome! My mom and I are on separate schedules, but in the past we would regularly bring our laundry in only to find it used. Then wait, wonder if it was done, go in, see it wasn’t, then go back. Then see it was free, but the other person wasn’t completely finished, etc., etc. Which I mean, that wasn’t awful. I have a lot of friends in other countries that do their whole family’s laundry every day by hand. Now with us being on the same account though, it has been soooo much smoother. As of right now, I checked to see if her laundry was still going and I seen that both things have been off for about an hour. So now I know they’re free. Much, much simpler! And I’ll get my notification in town that she is using the washer and I know that she should be done with it by the time I get home. Awesome invention. Thanks so much and now I’m going to go wash a comforter. ☺️.Version: 3.0.1702000

App WAS good. Update is not intuitive or functionalWe bought a WiFi enabled LG range in March 2020 and I installed the app on my phone. Worked great, intuitive, no problem (and I love the stove itself.) It’s nice to get a notification, if you’re in another part of the house or outside, that the oven is preheated or the timer is done. Now in late October 2020 I’m forced to download the app update. Now I’m trying to clear the notification history, because at least with the previous app version, the range stops sending notifications at some point unless you clear notifications. With the previous app, the procedure for clearing notifications was intuitive. But with the new version, I can’t for the life of me figure out how to do it. Sure, I can create “rooms” for my many LG appliances (just kidding, I only have one). Never mind that a simple list of appliances would serve the same purpose. But a basic task like clearing notification history? Nope!.Version: 3.5.1232

With LG appI think it’s irelevant the app I have not downloaded the app for my washer and dryer o my fridge o my tv I have thin q app but just to register my appliance and someone have access to my account and and they will turn on my tv o my washer with fill the water I complain with LG and send messages and get any response and once I again I complain bc my dryer I did manual everything and the setting was change and it’s annoying that the developers don’t realize that everything it’s smart but at one point can be control from outside when you don’t have the app to set up and you do everything manual and I do love my LG but I’m complain because I want the attention from the company o the developers to fixed the issue not for me but for everyone maybe the have the same problem, I do love the LG product but I’m annoyed with issues I hope you guys listen the customer and maybe do something thank you..Version: 4.1.35030

Appliances are wonderful, app needs some fundamental changesThe appliances are awesome. When my fridge dies, I’ll definitely get an LG. However, as a software engineer, I must say that LGs app should focus on real world customer needs not cutesy things. This app could be so much more with a little customer analysis. Examples: 1) why does the microwave light turn OFF when I light the stove? It was on for a reason, there’s no justification for turning it off just so I have yo turn it back on again 2) we are connected to the internet. Why can’t you set my clock for me? 3) starting the fan when I light the gas stove? Nailed it. Good job. 4) not remembering that I DO NOT want that annoying video-game style jingle to play when the microwave ends and keep that setting after the power goes out? Bad 5) not allowing me to specify silent mode during appliance setup but making me dig through tons of settings to find it? Also bad 6) not allowing a access to spinet mode through the front panel? Even worse. I have to use the app for that? Why? 7) how about notifying me when the microwave is done after a long defrost cycle - I could be down doing laundry and would like a nudge. Do, in short, prioritize and build your backlog of features for your app based on how your customers will want to use it. This requires personas and use cases and actual customer interaction and research. I don’t see that having been done here due to these basic cases being missed..Version: 4.1.41122

Mostly Good for LG TVI bought lifetime subscription to this TV remote and I think it works for some things but not channel changing. Volume ok and switch to other app but no channel up/down HELP Update #1 Developer contacted me via email with a quick response requesting phone settings and is working on correcting. This could/should be a wonderful addition as I have tried 4-5 different remote controllers only to find that LQ TV's only accept 1 device from typical remotes. Therefore, this is a game changer for me. All still works except channel up/down but they are working on my issue Second update-after 3 days no response but still hopeful. This is just what I need. Can be great for my TV Another update It has been a week and no further response from LG THIN Q. The only response has been them asking for my iPhone model which I responded iPhone 13. All I need is how to access or fix my phone app to change channels. IS ANYONE LISTENING ON THIS.???.Version: 5.0.15130

Very helpful. Recipes are noise.Our washer and dryer, which we enjoy much, are in our basement and with four kids in the house especially it can sometimes be hard to hear the machines turn off or the chiming noise that they make when they are done. The app is helpful to keep track of what’s going on without a trip down to another level. From the notifications, I also like that I know when my husband is doing laundry and I’m away from the house. I’m not sure exactly when they got added, but I feel like the recipes that now appear in the app are just noise. I don’t need or want this app to be Pinterest. I don’t need it to waste any of my time or attention with recipes. I can potentially see why LG added for homes with more connected appliances, but even if when had connected kitchen appliances providing me with recipes isn’t what I would expect. LG please stick to what actually helps customers..Version: 4.1.29110

Nice feature with one problemIt is nice to have other load options to download to the washer for more of exactly what the type of wash is. It also cool to be able to go do anything around the house or the lawn work outside and have a notification sent to my cell phone that the load is finished. I don’t have to keep an eye on the time or be around to be able to hear the tone of the washer being finished. This all is the same for the dryer as well. The only thing I can’t figure out is why I can’t do a remote start of the units. It really isn’t an issue since it takes a person to load the clothes and put the needed detergent in so I’m right there to turn the unit on. But why even show at the bottom of the app “Remote start off”? If I can’t even turn that feature on no reason for this. With two weeks of use now though I’m very happy with my purchase of the LG ThinQ washer and dryer!!!.Version: 3.6.10311

One issue with Setup on our FridgeI had one small issue with setup on our new Fridge; when our downloaded the app and followed the instructions, everything was going great at first. I was able to connect to the Fridge’s WiFi link, and when it asked for it’s password, I entered to one the app told me to enter, and the Fridge kept rejecting it, saying it was the incorrect password for my Fridge. I tried numerous times with this password after resetting my phone, the app, and my network, and each time, I kept getting the same error, so I contacted these the manufacturer and was told the password for my Fridge was totally different than the one the app was saying, so I started the setup again, with the new password this time, and it was accepted first try. I was then asked to connect the Fridge to my Home Network, which was no issue, and then the Fridge went through all of it’s updates and other connections, and I was good-to-go..Version: 3.0.130009

Freezes A Lot, But UsefulFor context, I use this app with our washer and dryer only. Took a couple of tries to get my washer to pair with the app, but once it did it’s been generally helpful. The end of cycle alerts are probably the most useful thing out of the gate. Haven’t tried the downloadable cycles, but might experiment. It does seem to freeze a lot (-1 star for instability), some features could use an in-app explanation (“Smart Pairing?” No clue what that did and had to look it up online myself (and it’s a cool feature I’d likely have overlooked—syncing the dryer with the washer allows the dryer to automatically select a cycle based upon the options you selected while washing) and I don’t know why there are random recipes on the home screen but otherwise adds to the utility and convenience of the appliances with which it interacts..Version: 4.1.37030

Almost works, but far from being completeNice try. Some of the features are actually good - being able to track mouse on your phone as if you’re doing it on a touch pad. However, there are lots of controls you don’t see — e.g. controlling the sound output. You can redirect the output to your smart phone. This is very nice if it works well. Alas. The audio is choppy - maybe a problem with my Bluetooth or network connection. But how come then my other Bluetooth audio works well? Also, once you use this mode and turn it off, the audio output goes back to TV. The previous mode it was set at was to use optical output. So, when I turn off the private audio mode, I don’t get any sound on my optically connected audio device. And the app doesn’t offer switching among audio devices. I have to reach out to the remote controller and navigate through the settings menu. If I have to use the remote, what’s the point of using the app?.Version: 4.1.49230

It works but very limited functionalityNice to use the app to power on and off my LG air conditioner remotely and adjust the temperature and schedule an on and off time. Would be nice to be able to schedule it to cool to different temperatures on multiple scheduled time periods throughout the day and different ones also on different days to schedule it to cool down during different expected weather temperatures on it's own automatically. Also would be nice if their was a widget for iphones to be able to easily and quickly turn it off and on from a widget instead of having to open the app, clicking on the device, then waiting for it to load everytime. Also would be nice to be able to have the option to get notifications when device is turned off or on manually by other house member when not home for whatever reason you don't want the device being turned on when you are not home..Version: 3.6.12020

Liked it better beforeI value this app way more than I thought I would. I love being able to monitor and control my washer and drier remotely. The monthly or other use based cleaning reminders are valuable, and being alerted when there is an actual problem is a good thing. However, it was much more pleasant when it simply told me a load was finished. Now it’s always telling me about venting my drier, cleaning my lint trap, how moldy my clothes are going to get if I leave them in the washer. It’s not wrong - it’s fine advice. Only I don’t want it. I went from feeling happy when I got a notification to feeling kind of miserable about the work and things that could go wrong. I wish there was an option to go back to the simple alerts and only be told about cleaning when it needs to happen or problems when there actually are some..Version: 4.1.19120

The App isn’t Great but the Functionality is!Our washer and dryer are in our basement and when we have time to do laundry we usually do a lot of loads consecutively, so knowing where everything is each cycle is awesome for us. The app is not very intuitive. The revenue generating tactics are avoidable but often hidden (if you select “accept all” on the terms and conditions, you are literally asking them to send your contact info to robocallers and giving those callers permission to override any previous do not call requests. Just accept options one and two and skip the third. Very, very sneaky!) I would not have been able to give this five stars except that I fought these deceptions and was able to opt out. I am sorry LG is loosing out on revenue at my expense, but I am happy to own their appliances, which are fantastic!.Version: 3.5.1721

UPDATE Crashes on opening after latest updateDeveloper contacted me and asked that I delete and reinstall the app. That worked! I have changed my review to 5 stars because the app is outstanding for managing our LG refrigerator, dishwasher, washer, and drier. I have been using this app for several years and really liking it. A few weeks ago, we bought a new LG refrigerator/freezer and added it to this app. It worked great! Now I could monitor both our fridge and dishwasher via Wi-Fi, and even make changes to some settings for them through the app. I just updated this app this morning, and as soon as I tried to open it, it crashes. I rebooted my iPhone 12 ProMax to see if that would fix it, but to no avail. I’m lease LG, fix this latest version. I really use this app and it is unusable now. 😞.Version: 4.1.41121

LG: Stop advertising in notificationsThe app is fine. (Don’t really need any notifications from refrigerator) But for the last few days, app has been harassing me to launch the app to win a 77” tv. This is awful and cheapens your product and brand. If I got that message in an email, I would declare it spam. Only send notifications that I ask for. Door left open or filters need to be changed. Asking me to launch the app to maybe win a tv is NEVER what I am asking for and will only encourage me to turn off notifications. Stop doing that, fire whoever suggested that,and apologize to your customers to maybe earn back some trust Update: LG pointed out that notifications can be customized to remove marketing notifications. Don’t recall being asked during initial setup. Would assume most people don’t know it’s there and are receiving these messages. Still likely a bad experience for most..Version: 4.1.35030

Pretty ConvenientIn essence this App does what it should, alert you when your wash is done. Also you can start your wash when you want to. I’m having a hard time hooking up the dryer App for some reason. I would like to have this one up and running too..Version: 3.0.1801001

I’d like more optionsI’m unable to use App if the appliance turns off... you can’t turn back on and dry clothes for 10 minutes as an example. You have to go to the machine itself and turn on... so, you might as well hit the other buttons while you are there... I do like the app telling me how much time is left and when machines are finished they’re cycle....Version: 3.0.1702000

Quit on StartI can no longer open the app after the latest update..Version: 4.1.41120

Won’t workApp won’t open since the latest update, please fix!!!.Version: 4.1.41120

DeletingI love the app but your can’t delete the notifications since the update.Version: 3.5.1231

Broke APP! Please go back!!!The new version doesn’t work keeps crashing. I don’t care about cool wallpapers etc it was working before you broke it..Version: 3.5.1057

DryerWorks well.Version: 3.0.2010001

Very HandyA nice touch. Nice knowing when a load is done without having to go down two flights of stairs to see..Version: 3.0.1603000

Smart thinQPretty cool feature, worked great.Version: 2.3.1800

RangeReally enjoy the information going to my phone.Version: 5.0.15130

Private listening feature disabled..This has happened a few times. The icon is still there but it doesn’t give any response when we touch it..Version: 5.0.17140

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.0.15130


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