Jamba Customer Service

Jamba Positive Reviews

Beautiful App and So Simple!I haven't really reviewed apps much before, but feel the genuine need to after my first experience utilizing the Jamba one! As a Vegan, I'm SO glad that they had a "dietary restrictions" checklist that you can mark as you make your account! It makes it so much easier to order items. :-) The general look and feel of the app is smooth and chic, and everything is there right where you need it. I placed my first order today with zero complications or complaints, and already know that the points/rewards system is going to be super beneficial (a JJ just opened near my place, so I'll be frequenting it often!) Thank you for creating an easy, lovely experience for customers here. 😌.WingxsVersion: 3.9

Similar ComplaintsI like the idea and look and feel of the app, but I have experienced similar issues that others have stated. Here are the three things that happened to me within the first two weeks of using the app. 1. Order messed up because special instructions do not relay to Jamba Juice team. I have tried three times at two different locations and not once had the special instructions been followed and they insist it isn’t showing up on their end. 2. Still have to wait for my order. There is no alternative pickup line for online orders so I still had to wait in line. One time also my order had not been started. 3. No way to cancel the order. I accidentally sent an order to the wrong location and immediate called the location. They said they would go ahead and cancel the order and hasn’t started on it. Two weeks later still no refund even after following up with them. They say they have no way to actually refund the money but we’re happy to cancel the order. Kudos for them. I would like to hear back to see if any of these issues are being resolved..RussbrightonVersion: 3.1.11

DeliveryI wish that since you use doordash to complete deliveries that i could connect my doordash app/account, that way maybe i could have my settings appropriate so the dasher can understand what i expect to happen. i dont think they have any idea when dashing that i made my order through other means, if i had my settings i could accurately set the pin on the map for where my apartment is (and not be called about it) and i could also let them know to leave the delivery at the door and not wait (settings most delivery apps have). I shouldn't have to write this all in the notes every time, plus (i know from being a dasher) that the directions wont tell you your end destination right away and it blocks you from seeing notes until youre stopped, so if the apt number is in notes you're kinda screwed..BayBayBay97030Version: 3.7

Frustrated with How to Integrate My Phone Number on FileI have tried for at least an hour to start a profile with my current email with the phone number they have on file. I have hit a wall and cannot log in and I see no way to ask for assistance on the app to help. All I want to do is sign in but every time I enter my phone number it says it’s taken, but my old email is something I don’t access and I want to have my current emIl linked. Seems like a simple ask, but at this point I’m agitated that something this simple has no solution..SammichesTVersion: 3.7

Frustrated customerI love love love Jamba Juice and have been a customer for years. I am not pleased with the new app at all. I have not received any rewards since it’s started. Every time I go in store, the app doesn’t load. When they enter my phone number, I’m not receiving the rewards. I’ve tried to order with it and can never get it to work. Not sure why they changed the process of us just entering our phone number at the register bcuz that seemed to work just perfect..FinlernVersion: 3.1.8

Never worksI generally like the app. It’s easy to navigate and order, however, every time I place an order it gives an error message and I have to order in person. I have a gift card loaded in the app which I can’t use because there isn’t a way to pay from the app for an in person order. Or, the team doesn’t know the app and can’t help me. Wish this issue would get fixed. Both the error and ability to pay from the app in person..Zee301Version: 3.13

(FIXED) Nothing will load; online orders impossibleWhen I got the app and created my account, the app was working just fine. It was very easy to make online orders. But suddenly, it just wouldn’t load beyond the main screen. My rewards wouldn’t load and I couldn’t start an online order. I checked and there were no problems with my internet connection in general. Please fix! UPDATE: It’s working perfectly now. Thank you for listening!.Sean C PVersion: 3.3.1

What's the app for?Not sure why Jamba took the time and spent the money to place online order. In 3 attempts (by 2 different people) to use it resulted in the same situation: - the store is unaware of the order until we show up and point it out to the staff - we wait in the store for the order to be ready as if we had ordered directly when arriving. I just don't see the benefit of using the app but maybe I'm.missing something..BlemaitreVersion: 3.1.10

⚠️App was nice, but no coupons accepted in spite of meeting the requirements?Despite the hype, the latest app update still didn’t solve the problem of accepting coupons within the app. I tried different combinations - while many of them did meet the Terms & Conditions and within the allowance, the app kept on saying “Check Reward Requirements.” I even contacted them to resolve the issue and a new coupon was issued. Still, that didn’t even work and the “Check Reward Requirements” remained in effect in spite of my best efforts..KY_CHAKVersion: 3.6.2

Beware: The tipping default changed after updatingAfter updating the app, I placed a smoothie order for pickup. When I came home and checked my order confirmation email, I noticed there was a 15% tip added for the “driver”. Since I placed a pickup order, I was the driver. I have since changed the setting to no tip since I always drive to pickup my smoothie, but this was a shady update by the folks at Jamba Juice..The-Disco-NinjaVersion: 3.4

LOVE jamba. “Special instructions” need more inclusionI have been a Jambe person for years so using the app was a no brainer. The issue is Jamba employees NEVER read the “special instructions” for my order. So they only get my order right when I order in person. Here’s the issue: I order whey AND soy protein but with an almond milk substitution. So when I go for pickup they ask if I meant to do that thinking I have an allergy (even though I clarify the order in special instructions). EVERY. TIME. I ORDER. I understand why they do it, but all they have to do is see my instructions..AlecthebackVersion: 3.2.0

Jamba Juice rocks!!!!I live in Los Osos and every time I come into SLO Jamba is my go to place before coming back home. I have never disliked anything I’ve ordered, all items are fresh and so satisfying. The staff is very pleasant and is always on task. Even when the store is fairly busy staff handles it professionally and always smiles when they take my order and then hands it to me. Whatever training they go through shows that the owners are extremely conscientious in making and keeping Jamba a place that we all love to go to. I use to own The Rib Line years ago so I know how important not only the product is but the service is as well. Thank you for giving me such a good treat!!! Barbara Albert.Barbara NewhallVersion: 3.3.1

Good, but….The app could be better if there were a way for me to get notified that they are out of certain things. This has happened a few times where I have ordered something and the item wasn’t available. So I had to wait while they made me something else in store. It’s definitely a minor complaint. Just something to improved the experience..MegagokushadowVersion: 3.6.2

Great way to orderWorks every time and order is correct. It also gives great discounts, even gives free smoothies occasionally. Only suggestion for improvement might be to add a place where you can enter special requests. I’d like to add peanut butter to some smoothies but can’t unless I order in the store. But seriously great app if you are a Jamba fan..TravelrepVersion: 3.10

My favorite since the late 1990’s!Jamba Juice was under a different name when I first started going to Them for smoothies! I love their fresh squeezed orange juice in my favorite smoothies. And I love their bowls!! I use the app to order from time to time too. Just wish my old favorite was on the app. It is Orange Berry Blitz and I would want to substitute the fresh orange juice for .75 more. Thank you!!.BJolly5Version: 3.8

GlitchEvery time I order a substitution they don’t get it at the store but it defeats the purpose of ordering ahead if I have to get there before they make it(the employee suggested) to tell them my modifications. Today when I went in the guy showed me their order screen and I showed him my email and they didn’t match? Please fix the bug! Your bowls are delicious but I end up waiting 30 minutes for my original and then the remake!.LovemesomesmoothiesVersion: 3.11

Good App, But Has IssuesNot sure what changed in one of the last updates, but this app used to work perfectly for us. We especially loved the substitution option since we don’t consume dairy products. However in the version of the app I’m on, the substitutions aren’t working, and putting a note in the app doesn’t always mean that the workers will see it. Please fix this issue, and then we will be back up to five stars..HappilyamyVersion: 3.3.1

GoodMy app glitches out sometimes but overall is really good. I wish they would add a section for setting your allergies, I’m deathly allergic to peaches but I hate having to write that out on every order I place. They have a section similar for dietary restrictions but allergies would be very helpful for me and probably many others.K8lynn N. HoranVersion: 3.3.1

App CrapJamba Juice has been my go-to lunch for many years. Used the old system for points and worked well. Enjoyed many $3.00 off Jamba Juices and received points every time. Once you went to this app-BOOM! Notta! Wants me to sign in to transfer my points over to this app! Am unable to sign on because it says my phone number is already in use! Well yes because it is me trying to sign in to transfer my points. I have not been able to collect points for several months! I am sad....Jamba JeanVersion: 3.2.1

Please fix Belgian Waffle to have the option to select warmed in the appApp is ok as long as you are getting regular menu smoothies with no changes. Please fix the Belgian waffle to have option to select warmed within the app. Every time I go in the store they tell me I selected not warmed and I explain the app doesn’t let you choose. I tried putting it in the special instructions but the employees don’t see them. Thank you..JWash5Version: 3.1.8

Good app most of the timeThis has been a staple app for me when I wake up late for work. Save time, order in the car, pick up and head to work. Now, I keep getting an “order changed. Please validate order” error which I can’t seem to figure out how to get around despite nothing changing. My time savings has now gone negative and defeats the purpose of the app..YegsterVersion: 3.11

App does not reflect true menu itemsApp is great and easy to use. However, I’ve noticed that many of the bowl offerings won’t show on the app. I had to order in store to find out that many things that were unavailable on the app AND the website were actually available. If an item is unavailable, please just list it as “unavailable at your store”, or something like that..9J1KVersion: 3.14

Gift Card & Product Issues in AppStarting off with a couple complaints: 1. You can only use one gift card per order, 2. If you use you debit card + 1 gift card, it doesn’t show you where the gift card amount was subtracted; it just says one was used, and 3. The system is a little slow,or not working altogether, on updating products that are not available in the store..HeartznspadezVersion: 3.13

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Jamba Negative Reviews

If i could give zero stars i wouldI went to Jamba Juice not knowing they don’t accept apple pay. So I left hopeless until i saw that they were advertising their app on a poster. So i downloaded the app to order my drinks and pick up it right then and there! But from the starts there were product pain points that I could not successfully place my order. First, I wanted to sign up and filled out all the text fields, but the submission would not go through and kept getting this message saying it failed. I tried twice and decided not to sign up and just order as a guest. I tried to search for the location of the Jamba Juice I was at but for some reason it I wasn’t able to select it and it was also labeled as ‘closed’… which was confusing bc I was right in front of the store and it was clearly operating. Anyways, I closed the app and reopened it to try the whole process again, but nothing i wanted to accomplish got through. I ended up going to Rite Aide and bought some Naked Juice instead. The design was clean and pleasing, but nothing was functional on my end….NakedjuiceVersion: 3.6.1

This app is very glitchyI use this app daily, every day practically. It is laden with bugs, problems getting the order at the store (Today they did not have my order and they have no idea why it didn’t arrive this is happened before) Also recently the food was removed off my app and I could not order it in the store did not know why so I stopped ordering the food in advance which I had become a custom to getting. Also the constant upsell every single time I order you have to pop that screen up right as I’m trying to go onto the next screen and you’re trying to sell me a waffle or a water yeah no thanks that’s really annoying can you please stop that. Basically a glitchy app that allows you to order in advance in your order may or may not be ready at the store when you get there. My suggestion is they scrap this app and build it again from the bottom up it’s that bad..ZazzersVersion: 3.6.1

NOT intuitive at all to choose locationThis is the 3rd time this happened where my order was sent to the wrong Jamba. There are two diff ones in our area that we go to. After the first time it happened I very carefully check to make sure that I chose the correct one and somehow it changes to the last location once the order is made. The first couple of times this happened the staff was very nice and told me they will just call the other store to cancel the order and everything was ok. This time they told me I have to call, but nobody answers at the other store. So now we’re buying another drink and the staff here told us they’ll try to call to cancel it for us. So. We’re just hoping the other order gets canceled. If I don’t get the other order canceled I’m just going to quit on Jamba. This is too ridiculous..PinaymlcVersion: 3.8

Never received orderI ordered through this app for delivery to my apartment, and it didn’t say anywhere while submitting my order or in the confirmation email that it would be delivered through a third-party delivery service. An hour after I placed my order, I hadn’t received any further email or text updates (besides the initial confirmation email from Jamba) so I decided to call the store and ask if my order was on the way yet. The employees said it had been picked up by someone through grubhub or doordash (they weren’t sure) along with other orders, and that it was out of their control that I didn’t get my order. They also said they couldn’t refund me and that I would have to contact support for grubhub or doordash, even though I was not contacted by either of these at any point through text, email, or call. Don’t use this app if you want a smoothie delivered..MmandalfVersion: 3.3.1

Fix the app please!I have had nothing but issues with this app recently. It let me place an order and when I went to pick it up a few minutes later the store was closed. I’ve placed multiple orders that have disappeared once I arrive. I’m not getting points for my purchases because I’m having to do in store orders. My daughter just placed an order and I came to pick it up and there’s no record of the order. She asked me if I could order it for her because she tried to reorder it and couldn’t. I tried and I wasn’t allowed to order it either. Now I had to order it verbally and wait which I don’t have time for. I’m still here at Jamba Juice and have been able to do all of this while waiting. This is ridiculous and I don’t get banana points for ANY of the orders I have to reorder. Ridiculous 🤬.Valerie SteffesVersion: 3.6.3

Massive user, this app can be better- easily1. You add an item to basket, a pop-up at the top of the app comes up and tells you one item added to basket. Brilliant - except it covers the back arrow you need to press to add another item. Do you NOT want me to order more than one item? 2. Thirsty Thursday. In store you order a medium smoothie on Thursday you get a large. Online you order a medium, by god you get a medium. You complain, they say well you ordered a medium. Can you give us a thirsty Thursday button... something? Otherwise you are punishing users for using app.... stop it. 3. These days you order, you drive to store, they don’t have your order. They then push a button on their terminal and stare “we just got your order so it will be a while”. Why am I using this app again?.FridgidwaddleVersion: 3.1.8

Major DisappointmentI have loved Jamba Juice for a long time which is what makes this disappointing. This app is overly complicated which I could live with, but what bothers me the most is that it is so difficult to choose the pick up time and it defaults to a tip. Why is the default a 15% tip??!!! Who tips 15% for someone doing their job? These aren’t waiters who are comí by your table every 15 minutes or delivery drivers driving 20 minutes to the restaurant to get your food and then 20 minutes to your house. But the absolute worst thing about this app: they never start making my mobile order until I’m in the restaurant!!!’ What’s the point of the mobile order??!!!! Even if I order 15 minutes in advance, they still will not have even started on my order..Best App for TraficVersion: 3.6.1

Needs update to customizeI like my drinks double blended, but this option is not provided on the app. When I have tried calling any of the stores, no one ever answers, so following up happens when I get there and have to ask them to do it then. I also dislike giving a tip before I receive my order. I tip based on the service received, but the app requires me to add the tip before I get my order. Please consider updating the app to allow for tipping after receiving the order. So far, using the app doesn’t make ordering any quicker or easier. I currently wouldn’t recommend the app as is, and will likely delete if the changes aren’t made. It just doesn’t work for me in its current condition..Penelope Robes PierreVersion: 3.8

Frustrating not worth the download. You lost a Customer.First off the app design is terrible. All the other reviews about the app working erratically are correct. In my case I wasn’t even able to place an order because it refused to add not one or two but three of my cards. You can only add a card at time of order which is another design flaw. I happen to be close to my local store when trying to order and decided to go to store for help. The person at the store knew nothing about the app or how it works and was rude about it as well. Not only would I not recommend using the app but I will never buy from Jamba again. Not that jamba even reads these or cares .. but for the record I normally visit Jamba multiple times a week, not anymore..HickemonVersion: 3.6

A basic ordering app that doesn't do anythingThis app fails constantly. I end up ordering in person most of the time because the app is almost useless. Sometimes it's missing smoothies from your basic menu, though I can order them in the store. Sometimes it says the location doesn't accept online orders, even though when I go there is a designated area that says "Mobile & Online Order Pickup." Sometimes it says the location is cash-only, which is both a lie and defeats the entire purpose of a mobile order. Sometimes it can't log in and then says the account doesn't exist on a password reset. Get your act together, Jamba Juice. No reason this app should have this much trouble..Saint0wenVersion: 3.7

They make it easy to take your money but difficult to give it backOrdering is easy enough if you just want a standard smoothie or other item. If you want any special handling or alterations the folks at the stores won’t see them and this your order will be incorrect. If you accidentally place an item in your basket and try to delete it, yeah no. That’s not going to happen. You will have to try a hundred times to delete the item and will eventually just need to hope your friend wants that smoothie because it won’t budget from your basket. This app makes it easy for them t take your money but difficult for you to recoup it if there is a mistake..MamitaTresVersion: 3.2.2

Delivery Order Never DeliveredDON’T ORDER DELIVERY! Our order was never delivered so we had to call the store at the Mesa, Arizona location. They told us they didn’t know what to do because the order was given to either Door Dash or Uber Eats. It sounded like they couldn’t do anything for us, but we pressed them since we ordered through the app. Eventually, said they couldn’t refund us the money yet because we could still get our order, in which we told them we didn’t want our drinks if it was over 30 minutes late anyway due to the quality. They said they would speak to their manager, who wouldn’t be in until the next day. We were then instructed to call back, and that our refund would be given to us 24-48 hours until we spoke with the manager. The whole experience was way too inconvenient, and it looked like they wouldn’t have done anything for us because “they already handed the order off to another service”. I definitely will not be using the delivery option again. Very unpleasant experience..N85325Version: 3.10

APP UPDATE IS HORRIBLE..FIX ITThe last APP update is horrible. Having to choose a pickup time that can be 10 to 19 minutes later is ridiculous, especially if you’re sitting out in the parking lot, store isn’t busy, you go in and they don’t even have the APP order you placed yet. This has happened to me and several other people in the store all just standing around. What’s the point of ordering ahead if it’s quicker to just go in and order? I use the APP for efficiency and to not have to exchange cash or use the credit card machine keeping contact down to a zero on that end is crucial right now. PLEASE fix this, get rid the “pick a time” option and let the order go through immediately when paid for..QWKNUVersion: 3.4

UselessI have worked at the Lowe’s in the same parking lot for 3 years. The 1st thing that drove me away is that the app says no online ordering for this location. The 2nd thing that drove me away from coming in is that certain items that I want every day are not prepped and the app won’t let me order when I’m on my break, so I can pick up when I go on lunch, thus allowing me to enjoy my smoothies/ juices/ shots while I’m on my lunch. This means my order today went from a $30 order, to a $6 order. The people who work at this location are very nice but when I can’t get what I came in for it doesn’t do any good. I also wish they had organic options..EeemooooolyVersion: 3.12

LocationsThe app ask if it can monitor my location but then when I order placed the order it keeps the previous location so it doesn’t check to see which Jamba is the nearest it just automatically populates the last location that I placed an order and I’ve made a lot of errors that way when I’m because I work in Boynton Beach I usually order at the Delray location but then I live in Wilton Manor so I used my order at the Federal Highway location so I would have to call customer service ask for a refund and then pay for the proper location to make my order it’s just a waste of time and a waste of money I wish the app actually generated to the nearest location.Quoteme if you dareVersion: 3.3.1

Total painI use apps to order food every day and met me tell you this one is among the worst. By the time I actually find the thing I want to order, my frustration level is already rising. Then when I go to pay, it makes me go back to pick a time. And the reason I am deleting this app, the absolute most ridiculous part of this app... It does not allow me to use apple pay. Instead it forces me to enter name, card number, address, etc for payment info. Forget it. Apps should make life easier, not more of a pain in the you know what..Phil.LacioVersion: 3.11

Bad UXDesign is really nice, but that’s where my praise ends. Facebook integration is broken. Other user flows through user signup are glitchy. Then once in the app the ordering process is very strange. They make it seem like you have to add everything into your smoothie instead of just picking a size and free boost and add to cart (the counter shows 0 out of X for everything). Bad experience in app removed my confidence to provide payment information so i deleted the app. They were obviously trying to copy Starbucks, but couldn’t quite get the UX and flows correct. Not thought out well enough and needs more work and bug fixes..ClareabbeyVersion: 3.7

BEWAREIf the particular store that you have selected (like the one I went to in Suisun City, CA) doesn’t have all the necessary ingredients for your drinks, which was like all of our drinks, they can’t really refund you you’re just, out of luck. I went in to grab my drinks after waiting 20 minutes the app so they should be ready, only to find out they didn’t have any ingredients and they didn’t know how to issue a refund and there’s no phone number to call for Jamba Juice corporate, it’s a joke, I wouldn’t ever use the app again I would only pay in person because I don’t wanna lose another $45..Love4All4LoveVersion: 3.10

Hidden fees and no way to cancel ordersThis app is awful. They give you all of the nutritional info but it doesn’t tell you how much is in a size. (Ex: is a small 12 or 16 oz?) When I went to check out, I was given a total and clicked submit. Suddenly the confirmation page pops up with an additional $0.88 charge for a “tip”. There was no way for me to change or cancel my order. Had I known the total for a basic small strawberry smoothie would be almost $8, I would have gone down the street for a $4 milk shake instead. I have filed a complaint and will update this review if I hear back..Nicole_reviewVersion: 3.8

Constant bugsI’ve had this app for years and have never successfully placed a mobile order. I also can never use multiple gift cards or even use a gift card and then pay the remaining with my visa. Today I attempted once again to mobile order and now it says “ERROR: Get basket operation failed. Please check internet connection and try again” LOL. This app is only useful to conveniently look at their menu and see if you have an rewards available. All other futures are absolutely useless..Mer74000Version: 3.8

Item shows as not available when it really isI really think only order the Orange Dream Machine, but the app no longer lists it for my location, even though in fact they sell it. I found the app difficult to navigate in general. Also wished it listed the phone no. of locations instead of just address (since I ended up having to call in my order). I have upgraded the app twice I the last several weeks and the problem persists. App is useless for me in it’s current state..Mjsmith0Version: 3.6.1

RecyclingIt is overall really good the vanilla blue base is delicious! But I suggest them to do recycling the world is overloaded with plastic considering, they use plastic bowls and they don’t do recycling think about each costumer comes in a plastic bowls puts it in a regular trash can it loads up for plastic to ruin the world. Also with the milkshakes are plastic everything in it açai bowls everything is plastic in that store and not having a recycling bin it is very unbelievable. You should get a recycling bin it’s the least you can do. We are the new generation we need to change things it is quite important to save the planet..Stella GingerVersion: 3.8

Inventory mismatches, Can't place ordersThis app is a far cry from a 4.9 star app. If you order from different locations a lot — you'll know why. If you want to reorder - you can't change the pickup store. Then, some stores it says "don't support" credit cards. But the option for debit cards is greyed out, so you effectively can't place an order. You only know this after you've spent several minutes assembling an order. Also the app will let you order things the store doesn't have..The Jockstrap IncidentVersion: 3.7

Sneaky App PracticesThis is in reflection to the Jamba Juice app, not the beverages themselves. There is a .35 cent charge with each order you place, all in the name of ‘server maintenance.’ No, seriously. Each time you want to order ahead, or get an online exclusive drink: “that’ll be an extra .35 please and thank you.” May not seem like a big deal at the time, but think of how many other consumers are in the exact train of thought? Don’t support this behavior, if you want a smoothie, order in the store. (You can still use rewards using only your phone number).Gunslinger 0071Version: 3.6.2

Missing Professionalism EssentialsYou cannot cancel an order once you’ve submitted it. You cannot use gift cards in the app (as opposed to the Starbucks app). Customer service is extremely difficult to contact and you have to use an internet browser/their website to do so; you can’t in the app. I attempted to use a BOGO on one of my orders and they did not accept it—and none of the terms and conditions were violated. Very disappointed with the lack of electronic business essentials..TKanicastic13Version: 3.8

3% service chargeI was informed by customer service that Jamba actively discourages the use of the app by charging a 3% service charge. I don’t know of another restaurant app that does this. The other restaurants probably don’t do it because they know they are saving money by not having to allocate labor to manually take as many orders. This would be like Walmart charging to use their self checkout stations. I’ll make sure to use up Jamba’s employees’ time next time I order so that there are longer lines and wait times as well as a higher labor cost..FiestaBeavsVersion: 3.10

Phone number issueI think it’s ridiculous that you can’t make an account with a duplicate phone number in use. It won’t let me sign up because it says my phone number is already in use, however someone else had this number before me. So now I can’t make an account, even though I personally haven’t created an account under this number? I’ve never had an app do that. It makes sense for email, but it shouldn’t matter what phone number is listed as long as one is provided for ordering..DancingMoon1111Version: 3.9

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