Wawa Positive Reviews
Wawa is pretty fantastic!I visit Wawa semi-regularly, and because my daily life takes me back and forth between Philly and the Malvern area, I have five stores that I frequent. If I’m reading the store locator map correctly, I visit stores 97, 125 and 21 near where I live and the stores 205 and 8091 (this new one is super nice!!) near where I work. During other travels, I’ve also visited the stores 270 and 191 on a less frequent basis. I have always had great experiences at all of these stores. The stores are clean, the food is always just how I wanted it, the coffee is perfect and the staff is always friendly, polite and helpful. The only time I was ever sad that my favorite coffee was all out, a staff member noticed and made a new pot just for me and then made sure I got my coffee for free for having to wait. I didn’t mind having to wait at all, especially since it was late afternoon and I was on the way home from work anyway, but getting free coffee for it definitely made my night. I wish now that I could remember which store that was, but all of the ones I visit are pretty awesome.
Keep up the good work, Wawa!.Mandie25Version: 3.5.1
Gift card balance is buggyFirst off I always ask for Wawa gift cards as gifts, so I always have at least two or three at a time in my app. My biggest prob with this rewards app is the gift card balance doesn't update in the app unless I go in and click manage on a card then click the refresh button! I have to do this for each card separately then it finally updates each cards balance. Terribly inefficient.
This means every time I walk into the store to buy something at the register the line of people behind me have to wait for me to find a card that actually has a balance on it. Frustrating for me and for them!
I understand the balance might not immediately reflect a purchase I just made, but still hasn't updated when I check it a week later??? For the love of God you've had several updates to your app, fix the Gift Card balance bug!.JeremyDealVersion: 3.2.2
Scanning barcodeLet me start by saying I LOVE WAWA! It is my favorite convenient store. There is one at the top of my block I am there regularly and one is also one minute from my work so I visit both frequently. However I almost Alway forget to have them scan my app. I recently started to really try to earn points and bring my phone inside with me however sometimes the scanner won’t work I can click on the barcode and it gives me my user numbers which they can enter at the register it takes a moment but I appreciate it and it helps me earn my points. Except half the employees running the register claim they don’t know how to enter the barcode numbers they just wanna scan it and go and when it won’t scan they’re just like sorry nothing I can do… please teach them how to manually enter the codes please!!! I don’t wanna look like a Karen there was no one else in line just now and I went in spent 39$ and was just told nothing they can do as I was walking away another employee came up and told them yes you can enter it I said thank you! But I had already paid super frustrating that’s 11 points away from a reward :(.RxQueenMeMeVersion: 8.1.0
A few notes about latest updateA couple things I’ve noticed through testing that WaWa hasn’t made too clear in the latest app update notes.
1. If you pay directly with your WaWa gift card either via mobile order or via a scan at the cash register, you do NOT need to scan your rewards card. The gift card scan alone automatically counts the reward dollars. You only need to scan your rewards card separately first, if you are NOT paying with a WaWa gift card.
2. For me at least, the rewards balance total is not updating instantly, but it does eventually update after a little while. If you immediately check your rewards balance after a store visit and find that it hasn’t updated, check again in like an hour.
Other than that, I like the app for the most part. Please allow for funding a gift card via Apple Pay and paying for a mobile order directly via Apple Pay (while still counting the rewards dollars)..Rybo85Version: 4.1.0
Heaven on EarthFrom its glorious handcrafted Hoagies, to its crisp and refreshing iced teas, Wawa has something to please even the most refined palates. Be sure to get there early in the day to enjoy one of their delicious fresh baked pretzels as they are sure to sell out. They have freshly brewed hot coffee, in a variety of roasts, with a station to customize it just the way you like it. You're going to love their coffee so much you're going to want to make it at home, so grab a bag of coffee to take home while you're there. In a rush? Grab one of their many hot sizzli sandwiches or a bite to eat from their to go case. Be sure to download the app to maximize your Wawa experience and get rewarded for everything you're going to enjoy at Wawa!.Wawa ObsessedVersion: 3.3.2
Used To Be A Good AppI used to use this app all the time and it worked well. Since the last several updates it has fallen apart. Problems started with my card balance not updating when I would use or reload it so I never knew what the balance was. This was accompanied by the transactions not updating as well.
I contacted them and their best advice was to delete the app and reinstall it. I hadn’t done that yet because I was afraid I’d lose my balance and couldn’t find the old card to be able to re-enter the whole number.
Well I found the card today and now it wants me to sign in with my password but it won’t take the password, doesn’t say it’s wrong, but won’t sign me in either.
Also the new initial screen (cup of Wawa coffee in the snow- wish I could get one) hangs so long you almost give up waiting.
Stop being too fancy for your programmers capabilities and go back to what worked. Royal Farms is starting to look good..KikismummsVersion: 4.2.11
Don’t like the new updateWawa - boo! And that’s not for Halloween. You just messed up the app for your most loyal customers who were early adopters of the app!!!! I had the app since it’s inception, loaded a gift card and continually reloaded it automatically. Now the new app makes me get the cashier to scan the app twice instead of once. Before the update, I showed my phone to the cashier, they scanned, and I’m done (I got rewards points and paid for my items all in one shot).
Now with the “update”, I have to show them my rewards barcode, they scan, I select my gift card on the phone , they scan again.
Seems like you just made the process twice as long! That’s not an improvement for your long term customers. I understand that you wanted new customers to be able to get rewards without getting a gift card, but you just did that at the expense of your most loyal customers/advocates. That’s a big Mis-step for a customer focused organization..Sub me out coachVersion: 4.1.1
Great app but please let one pay online!I don’t know how else to say this, but the inability to pay for a mobile order online is a showstopper for me. It’s bad enough that you can’t place your order ahead of time without arriving within 500 feet of a store, it is even worse when you have to wait 10 minutes in line to pay for it. Yes sometimes it is that long!
Also, the restriction needs to be changed for regular customers that show trending successful purchases instead of penalizing them by having to wait.
Or how about rewarding your customers by lifting restrictions after a certain amount of successful purchases? I mean I totally understand the thought process of the restriction, but good values customers need to be rewarded.
After four days in a row of having to wait to pay and wait for my order, I am now back to Dunkin’ Donuts where I can order and pay in advance!
I will be back once these two items are fixed..DJ MegahertzVersion: 3.7
Stopped working againThis is so frustrating... Last time it stopped working before I tried to pay with it. No big deal, took me about 15min to uninstall, reinstall, reset the password, etc. After that it’s getting better and working smoothly till just now. Thank you for that smooth part :D
Back to just now. I had a reward expiring tomorrow that I was trying to use. I opened the app before entering the store, everything seems fine, until I get my drink and tap the “redeem.” Nothing happened. Wait, tap again, close at background, reopen, uninstall, reinstall... Well I had to ask my friend to pay the drink eventually because I didn’t have my wallet. I couldn’t even sign in now without any error message :(
I’ll try it later again and hopefully it’ll work again and I’ll change this rating. (Not that it will affect the overall rating that much, but this seems like a way for feedbacks.).YnnfVersion: 4.6.34
Unwanted changesThe app was fine but now it doesn't order your stuff when you reach the store, you have to tell it how long you will be before arriving at the store. This is good as long as you know the area but when you're traveling you have no idea how long it will take to get to the store without going to your GPS maps app. If you're going to do it this way at least display in the app how far away the store is in the ordering page. Just not thought out enough. Get out from behind your desk devs. Also the available balance on the card never updates on the Apple Pay screen reached by double tapping the power button, plus it no longer automatically increases the brightness temporarily so your laser scanner can read it. Remember when we are in line we have an armful of stuff and can't keep jabbing away at the phone..KatsumibliskVersion: 4.5.4
Not great not awful, worth usingUpdate: after giving the app a few tries I am updating from 1 star to 3 stars. The first time I used it my card was charged and no one could find my order. Lesson learned - DO NOT use the "load money to a gift card" option. Only use "pay at store option". Next, do not customize an order too much . App gets confused by that. Works best when you order something exactly as offered. Finally, as soon as you get to the store open the app and make sure it recognizes your presence at the store and shows your order number. I usually have to force quit the app and reopen it... IF YOU FOLLOW THESE RULES you will be pretty happy overall I think..but yes it needs some tweeks.
1st review: Doesn't work to buy your food online. It charges your card but shows no orders and store has no idea why..Cookie cut herVersion: 4.6.1
Two issues with this appThis app is great and I use it ALL the time, however, I hate how it doesn’t auto locate the closest location at the top of the list. I have on multiple occasions ordered from the wrong location. I’m a person on the move and will order while doing something and just quickly pick the last place I ordered from because it’s at the top of the list. Other apps are this way, where the closest is first, but not this one. If you’re not paying attention you will order from the wrong location. This needs to be changed.
Another issue is with Apple Pay. I’m constantly getting declined. Apple blames Chase Bank and Chase blames Apple. But it will often take 2-3 declines before the order goes through. It’s absolutely annoying..GuyfromchiVersion: 5.8.13
Rewards don’t apply properlyWhenever I try to pay in app the reward does not apply properly and leaves a balance on the order. Often I need to remove the reward from the mobile order and then pay in the store and use the reward for payment. Would be great if when you applied the reward to the order in the app it worked.
Also, should add a button on the main screen to “order again” Some of your competitors have this, it shows your recent order and you you just click it and your done. Quick easy, one or two steps and the order is complete. Starting every order anew is too time consuming, allow me to “order again” and then edit the order if I need to or take it as is..NjrerVersion: 7.3.5
Terrible updateAs of November 1, the app is terrible. On the previous version as soon as I started the app my payment card/gift card was right on the main screen and easily shown to the cashier. That is no longer the case. Instead they are showing the rewards card first for the cash customers. It is the cash customers who should have to click through three times to get to their reward card, instead of the gift card people having to click through three times deep into the app. Also I am constantly being warned by the app now that I don't have background services turned on for the app which I don't ever intend on doing unless placing a mobile order. The warning should've stayed like it was, just before placing a mobile order, if needed..GNX157Version: 4.1.1
PotentialCan you fix the bugs? When you place an order, the screen times out and says there’s an error and makes you go to the Home Screen. When placing a delivery order, it doesn’t capitalize or autocorrect your directions and notes. If you click anything such as view rewards or home, it resets your current order and you have to start over. It tells you to see your rewards, then deletes your whole order if you do it during the process. The app is slow overall. Typing, responses, loading. You also enter payment info before finding the total or applied discounts. That should come after. Otherwise the app has potential but it definitely needs some work..MingmingmooVersion: 8.5.4
The points update ruined this appThis app works great for delivery, pickup, has (some) of the choices as I’d usually get from my local wawa and is overall fine. Enter the new point system. I used to enjoy getting a free hoagie or free treat every once in a while for only spending around 50 bucks and scanning the wawa rewards card. This new system is flat out terrible. I’m fine with paying my usual 8 or so dollars for a hoagie, but making it so now I have to spend $130 just to get a free classic hoagie with points? It’s ridiculous. The new points system is just awful, doesn’t make any sense, and quite frankly ruined the fun I used to have with the app. I hope the team considers bringing back the old system where I’d be happy to get a free reward..Señor OwOVersion: 8.3.0
I like it.Not a bad app. I never had any problems with it. The only issue really is that the touch ID feature sometimes is a pain to turn back on when you change your password. Rewards are pretty much the same but who's complaining? It's usually $2 off a shorti or classic or a free fountain drink or any sized coffee. You get a free drink for your birthday I think and the others are things like a free salad from the grab and go case or a free sandwich or wrap from the grab and go. All in all I like it and find myself reloading the app before info in so I can get points and get a reward lol. Sometimes they'll even send you a bonus reward just because. Can't beat free food!.Freddy fingers 76Version: 3.7.20
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Wawa Negative Reviews
Great concept of an app in realityI was really enjoying this for the past week of using this app. I don’t know what has changed in a 1 week time. But I can tell you that has been nothing but a headache I’ve called customer service and tried to report to them to try to have them look in to this. I would love to talk to someone who is in charge to get me in touch with whoever is in charge of receiving feedback with the app team or even be able to speak to a developer who’s willing to actually talk to somebody from the public who knows a little bit about coding the main thing I can definitely tell you that’s happening as Wawa is having issues not just with the App alone but also the payment system for using an API within the activate pump feature, so what’s happening is let’s say I have a bout $150 in my bank account I put $40 in gas in my vehicle what they’re doing is they’re authorizing the $40 plus the $150 this is definitely not normal behavior for an authorization at the Anytime I’ve done pump authorizations they don’t sit on my bank account when clearly the pump tells my bank that this is the balance hence that’s why I’m getting the $40. It should not add an extra 150 of the actual balance available on my account old so now that’s putting me $40 negative for a 24 hour period 🙄😤😡.Ty PanitzVersion: 7.4.1
Horrible app and delivery experience! :/Several complaints about this app and delivery service. When trying to ordering for delivery, basic snacks are not available, like Cheetos, Doritos, etc, that’s what I mean by basic. So it’s not like they don’t have it available…Sometimes I have decided to go and there’s 20 bags sitting in the shelf, they don’t make the product available to order which is ridiculous.
When I have decided to order for delivery which is through Doordash, they never check they have your complete order, there’s been at least 3 times that I’ve gotten missed items. I’ve called Wawa these 3 times and they reimburse your money but not the delivery fee. It keeps happening because they don’t do anything about it!! Either employees at Wawa don’t put all your items in the bad or the DD driver steals food from your bag…it doesn’t matter, they don’t do anything but say “sorry for the inconvenience and no, we don’t reimburse your delivery fee” I don’t care if it’s a doordash issue, Wawa takes the money from me and through this process they never mention DD as the delivery service until you receive a text from DD.
Such a frustrating experience that even if it’s late I’ll go to the store, ever using this service again until they first about it. Hire better developers and care about the service your offering..AlesssoundVersion: 6.0.6
App deleted my rewards card including all rewards and money leftI’ve never left a review before. I’ve had problems with the Wawa app and my rewards card for a few years. Various times I’ve contacted the customer service department via email and received the usual form response. But since it’s always logging me out or not recognizing I decided to check my settings. It DELETED my rewards card! It recognize my email but said there was no card associated with me. The money on the card and the rewards disappeared. My son had the exact same thing happen! Two weeks ago I asked him if he wanted to use his rewards card and he told me that his rewards card disappeared and he doesn’t use the app anymore. I don’t know if their developers even read these reviews or how to reach out to them but my son is not using Wawa anymore and now I’m not either. There’s only one person left in the house who still has a working app. I find it odd that I only began to have problems when I got a new iPhone 11. My son as well. The person in the house who has no trouble has an iPhone 8. We are surrounded by Wawa‘s and it’s a shame because they won’t be getting our business..Sarahh30Version: 6.0.6
Love Wawa, this app is TERRIBLECONSTANT GLITCHES!!!!!! I have been attempting to use the rewards on gas and food as well as using the one time promo coupons but every single time I try to redeem something it tells me my “payment method is invalid” or “I can’t use this promo at this time” after I’ve already purchased the item forcing me to pay full price for something I probably wouldn’t have gotten if it wasn’t for the discount that was falsely advertised. Whenever I try to use the gas rewards it tells me my payment method is invalid and then removes $175 from my bank account which can take days to be returned, on top of the gas I am now buying at full price. Its gotten to the point now I feel Wawa is tricking me into making these purchases with fake promotions. One star because reward points from purchases usually work fine but not on gas rewards which is what I want to use the most!!!!! Not sure if these issues are limited to me but very disappointed in my favorite gas station/ spot to get lunch. I will be going elsewhere for food and gas until these issues are fixed because at this point I’ve been scammed out of $100+ in the past 2months because of these glitches..PhillyBlexVersion: 9.0.0
Absolute Garbage of an AppDON’T WASTE YOUR TIME!
HERE COMES ROYAL FARMS!!! ROYAL FARMS IS GOING TO BLOW WAWA OUR OF THE WATER!!! If they keep this up! Not only has the app been slacking, but their employee hiring in stores has been getting worse and worse!!!!
The only thing that you will accomplish by trying to use this app, is your blood pressure reaching record breaking heights. All the money Wawa wastes on advertising for this pathetic app and it doesn’t even work... maybe Wawa should focus on building an app that actually works before blasting advertisements all over in regards to their new app. Or maybe they should take a closer look at whoever is in charge of the department that oversees, manages, builds the app, because clearly they are terrible at hiring employees. Seems like the idiot in charge, hired a bunch of 2 year olds that don’t even know what technology is. If I were Wawa, I’d clean the house of that entire department, and focus on hiring quality employees who can build, run and maintain a productive app. All the money Wawa has, and they can’t put together a decent tech team to build an app that actually works. As popular as Wawa is, and their app is slower than the Slowski’s Family on the Xfinity Commercials. Dial up internet from the early 2000’s is faster than the Wawa app..Easy peesyVersion: 4.5.5
FRAUD FRAUD FRAUDLet me first say i I like Wawa coffee but i cannot stand by while they commit fraud on their customers. I have reported issues to them when they occur and they always respond usually with a coupon. The time i reported the fraud they are committing i didnt receive any response. The single use coffee cups. Take one home with you and using a true measuring cup fill the wawa coffee cup and see what happens. For years i have been paying for 24oz coffee when im only receiving 20oz. The 20oz wawa cup is something like 16oz i believe. Furthermore, when i have spent $50 i receive a coupon but those coupns expire within 15 minutes once activated. Issue arose several times when i activate the coupon and the wawa at that time doesnt have that particular item. Im talking about food built to order. So im being told that if i am a loyal customer i will be rewarded at every $50 spent but that is not the case.
First correct the cup sizes and charged correctly without lying to your customers.
Second the coupons need still valid if not utilized within the 15 minuted window. I understand if the coupn has like a month expiration if not used but thats now what i am talking about..MithjaggerVersion: 8.1.0
Password reset ALL THE TIME!!I don’t usually do reviews but I’m just fed up because this app can really have potential! First of all, i don’t know why it just doesn’t stay logged on? Every time it logs off or I decide to order from wawa I have to put my email and password again. And guess what ? It says my credentials are wrong when I know for a fact is right. So I have to reset my email all over and all over again it’s getting really frustrating because when I’m in the mood for some lunch I want it right then and there and it’s just makes me go else where. I don’t know if it’s just me that it keeps happening too but the app should just stay logged on until you YOUR self log out of it. And I don’t understand how it keeps saying my password is wrong no matter how many tries I put it. The whole process of “forgetting and reset password” is not really much work but cmon now to do it every time the app logs off ?? I hope you guys can fix this or at least have the facial recognition log in the future. Like another reviewer said you guy are a big and growing company! Should definitely be up on date with app development..AlmightyfrankoVersion: 3.7.20
UI/UX Person Needed!!So I just had a store open near me, the line was long so I figured I’d try mobile order. I went to create my account using Facebook. Filled out all verified with Facebook and was brought back to the main screen. Thought huh, that was weird so I tried it twice more with the same result. Then I decided to just try to login with the credentials I set just to see and got a message that said account not verified. As a person with 10+ years in the web development and app development world I read that message loud and clear, check my email...surprise (4) emails waiting for me. (1) to verify my account and three others about a reward account. Success I logged in. Now on to adding a gift card to my account. Clicked add new gift card, yay, added payment type, cool tried to add funds....FAIL. Couldn’t add funds. I know the card was good as I went into the store and paid with the same card for cold cooler pre-made items, didn’t get to enjoy a fresh made sandwich, but guys really? Come on? You are an great rapidly growing company with lots of successful endeavors in your future time to grow your tech side and get some good UI/UX people on your staff..Chit in a boxVersion: 3.3.1
Buggy with log in’sEvery time there is an update, the app forgets my user id and password and has me sign on again. I can’t tell you how many times I’ve have to reset my password because who remembers passwords. And of course the app isn’t sophisticated enough to remember who I am on my phone that has the app, but they know if you’ve used a password before and I’ve got to come up with a new one. With the introduction of Face ID, Touch ID, password key chains, etc. there shouldn’t be a need to remember passwords. This app doesn’t utilize any of these things. On top of all that the app contains your WAWA rewards ID card, and it can’t be put in your digital wallet. So if the app doesn’t let you sign in, you can’t get your rewards points AND any of their advertised rewards members discounts.
Once the app does work, it does what it’s advertised to do. You can order sandwiches, drinks, etc. But only if the app works. So yeah, 1 star. It’s useless unless you can sign in, which I can’t. Again. Because it’s 5th sunday in a row that I can’t sign in when I’m in the WAWA line.
But the blended coffee drinks taste nice..Justin HeuerVersion: 6.0.6
Total failure for an appI love the store but hate the app. It doesn’t really do any of the things others food apps like chick fil a or Panera bread does. First, you can’t pay for purchases with a credit card you have to bury a gift card. It took me two days to get that part of the app to work. Not sure why you have to use gift cards with the app but I suspect it was easier for developers. Second, with other mobile orders you pay with the card and simply pick up your order. Not with this system. You still have to get on line. So there is no value or convenience to using the app. Who developed this app? To top it off the people at the register couldn’t get the reader to scan my app so I had to type in the 10 digit gift card number. I’m thinking I could have used my card at the register and saved the time and hassle of using this app and standing in line. As far as I’m concerned, this app is a total failure tray adds no value except rewards that frankly aren’t worth the hassle. I was totally surprised that a company like wawa would put out such a poor app. I think it must be a high school project gone bad..FrustratedgggVersion: 3.7.12
It shouldn’t be hard to develop a better appWhy does my favorite location not show up under favorites? I have to search for it every time and then it appears with the red star beside it, as if it’s already a “favorite.” The Chick-fil-A app saves favorite locations perfectly fine, so why can’t the Wawa app? Why don’t pre-loaded rewards automatically apply when I scan my rewards card? Chick-fil-A does this perfectly fine, so why can’t Wawa? Why do I have to scan my reward barcode and then select my rewards card barcode as a separate step in order to earn the points for the transaction? It’s awkward and completely unnecessary if the app was designed properly. Chick-fil-A does this perfectly fine, so why can’t Wawa? Why do reward points expire? Why is there no way to know how many points are about to expire and when? Chick-fil-A points don’t expire, so why does Wawa take away points? Also, Wawa has been pushing their pizza HARD yet there appears to be no way to order it through their app. Seriously, how can a company create such a terrible, nearly useless app?.Bot78654Version: 9.1.0
Great store but horrible appI love Wawa and I eat there all the time. The app is trash though and I have contacted sustainer support about it many times and they never help. When you try to order online a lot of the time it will day they are out of stock of an item and then you go to that store and they are not out of stock of that item. Also the nutrition calculator is extremely confusing and hard to use. It used to be easy and now they changed it to make it hard. And lastly, I loaded $30 into my account and then the app messed up and I reopened it and my $30 I loaded was gone. I checked my bank account and the money was charged from my debit card and it never went back into my wawa account. I have reached out to customer service multiple times about this and they just do not respond and they is no customer service phone number. You can only y them through the web. Wawa, please get your act together with your app. Your stores are awesome. Just make your app as good as the actual stores with customer service and everything..Dizzle52Version: 6.1.7
Does NOT work on iPhone!!This is one of those nasty apps that requires you to sign in or create an account with an email that doesn’t work on an iPhone. But they do get your telephone number all your other email addresses all your information and then all about you and then you can’t get the confirmation email to actually complete the sign-up.
This is as much Apple‘s fault on my iPhone as it is Wawa. Apple makes it impossible to get any kind of email on my phone except their email and iCloud. However that’s not an option to sign in with this app. It does say you can make an ID with your Apple ID but your Apple ID can’t use the telephone number on your iPhone Apple is one of the most obnoxious companies I’ve ever dealt with and apparently Wawa goes along with that sell I will not be using Wawa or going to their stores in the future. Too bad because they have good stuff that would’ve been nice to order but when they make it this infuriating and impossible to use it’s just not worth it..Excellent714Version: 6.2.3
This app needs help!I LOVE Wawa but I do not love the app. In order to sign in using FaceID I have to open the app, go to the regular sign in (which won’t work even though I have the correct password), then close the app and the FaceID option is available. I lost 2 rewards when I downloaded latest update, the food ordering options on the app do not match what is actually in stock at the store so I don’t ever use that option, after being burned a few times, even though I would love to, plus it’s also buggy at times with choosing a location to order from, it goes into an endless loop of selecting the location and trying to load the menu. This app needs to be just as enjoyable as the Wawa stores are, please fix these things!! I’ll change my review to 5 stars as soon as the app is usable. I do love the rewards but notifications for those special limited time rewards should pop up, because I’ve probably missed a few, just based on the amount I’ve seen and used..JoannahhhVersion: 4.6.31
This app is hot garbageIn a valiant effort to get my kid to school on time, we ordered prepaid pickup ahead of time (at home, in WiFi) and drove the 2.2 miles to get to our local Wawa. Upon getting there, despite being on LTE and with unlimited data the app would not allow us to check into our space number stating only that we were offline. Okay fine. Drive back home real quick to put on actual shoes, a bra and maybe some decent shorts. Drive BACK to WaWa, check the time, the kid isn’t late, so we’ll just run in and pick up our pre-made order. Nope. No pre-made order for us, despite having prepaid for it. So now I’m out for lunch (sandwich) and a drink. We reorder and pay, and by some miracle get the kid to school (barely) on time.
Why would a mobile app only work in WiFi? Furthermore, if your mobile app only works in WiFi, why would you not provide free WiFi at all your locations? Not convenient. Not helpful. Not worth the time it takes to download. Oh, and WaWa? You owe me money..ChibiblueVersion: 6.1.9
Worst app ever! Can’t reach Wawa support in any way!!I have an app for just about every reward program out there. This may by far, be the worst app on planet earth! In order to get your fuel rewards, you must use the app to activate a fuel pump. I go once a week to get gas and every single time that I pull in to activate the pump, it says there’s a new app update. So now I have to sit in my car and wait for the app to update. Today, I went to activate pump number four. It says credit card processing error so I’m thinking that there’s something wrong with my credit card. I’m sitting in my car, entering a new credit card number into the app to have that one on file. I refresh the entire app and tried using it and boom, the exact same error again! I called the store and the gentleman at the front told me that there is something wrong with the app. He had a man complain about it yesterday! There is absolutely no way to contact support by email or text message at all.7SaturdaysVersion: 9.1.0
Worse app ever!!I've had many apps and this, by far is the worse!! Let me count the ways: 1. The least dollar amount that can be added is $15 (Dunkin' Donuts; Starbucks - $10!); 2. They give you free "stuff" when you join. However, they are not specific of EXACTLY what is free (free coffee - it doesn't say hot ONLY-not iced from the machine-not at the "custom" counter!! Check out person didn't know, tried to scan it, then told me I had to pay but bc she scanned, I lost the free coffee!); 3. The app does not automatically update your balance on the spot. (A friend thought she had enough money but apparently behind the scenes Wawa knew the balance and caused slight embarrassment at the register as she had no cash with her); 4. The app does not auto recognize offers from the payment screen. (You have "jump" between screens at check out for the offers and then go to pay!! Wawa's wifi is NOT that good - and nothing more needs to be said about that)!!! As a matter of fact nothing more needs to be said-period!!!!!.T-Lady in PhillyVersion: 3.2.2
Too many inconveniencesI recently attempted to order for delivery, but items were out of stock at the chosen store. Unfortunately the app won’t allow you to pick which store the delivery is from, so we had to switch to pickup. After making the order, several of our items were flagged as “item unavailable” so we called the store and they had no idea why it flagged that, because they had already made the food without issue. Then, while waiting for the pickup order to be ready, the app forgot we made an order, so when we actually arrived at curbside the option to put in the parking spot number disappeared and the app reverted to the “make a new order” page. Fortunately I took screenshots of the order number. Way too much hassle just to dodge Doordash or Uber Eats. This has happened multiple times now. Please debug the app and add options to change which store the delivery is coming from to avoid these issues..SilverkrysVersion: 6.2.2
Need Apple Wallet integration for the rewards cardMake the rewards card available to load into Apple Wallet! At least 95% of my use with the app is solely to get to my rewards card. I should not be subject to a slow loading app, that is dependent on an internet connection/cell signal, and requires multiple clicks to get to my rewards card. It should be instantly available for me to view in my Apple Wallet.
That way I have easy, reliable access to my rewards card when I need it. Then I can still use the app to redeem my rewards or do any ordering like I normally would. There's no reason though to have to open the app to get a barcode to scan.
Integrating the rewards card with Apple Wallet would make me a much happier customer and greatly improve my view of the app. Everything else about the app works as I would expect and I'm generally satisfied with..Eric536C75747AVersion: 7.3.5
Expected more from WawaWawa is famous for upgrading the user experience of convenience stores. This app does not live up to that tradition. It’s not 7-11 bad, but it’s not Wawa good, either.
The worst parts about the app are not technical, however.
The app requires you to allow it access to your location at all times in order to place an online order. Why? One thing has nothing to do with the other. For that reason, I am not ever going to use it to make online orders. Since that is the main use I had in mind for it, I’m unlikely to use the app very much. Wawa has squandered a chance to enhance customer experience.
Secondly, this app does not support direct payment of online orders. Instead you MUST set up a Wawa “gift card”. This was both confusing terminology and, again, anti-customer. Want to make it easy to use any Wawa payment instruments I may have? Of course! But, require it?
Rather than produce an app focused on enhancing customer experience, Wawa management has apparently directed the app developers to focus on gathering as much data about the customer as possible. I’ve heard about Wawa being a case study for using big data in innovative ways to improve store layout. Apparently, they’ve let those considerations override their original ethic of prioritizing customer experience..LarthallorVersion: 3.4
GPS feature is broken or goneOne of my favorite features of this app is the ability to input my order and then the GPS detects proximity to my chosen WAWA and sends my order it when I’m close. This no longer works and hasn’t worked for about 6 months. Please fix it or bring it back!!! It will just send no matter how far away I am. 3 miles, 10 miles, etc...I’ve tested it. And no it’s not my phone. Additionally, if I DO order from my phone prior to going into the store, I can no longer pay IN my store. I MUST pay from the gift card IN my app instead of in the store. This is frustrating because I don’t always keep a balance on my gift card and I always prefer to order from the app. Sometimes I pay in cash. Please fix this and bring back the GPS feature in the app. Or make it an option. Like “Order my food when I get there.” I’m sure that might be tricky but man..Minime38157Version: 4.8.1
Can’t get it to workAfter several attempts I managed to create my account and finally got the verification email after several resend requests. I thought I was good to go. I went to use it at the store today and I had been signed out. I put my login info in (definitely using the correct password) and press sign in. The app appears to start logging in then returns to the login screen. I tried password recovery just in case there is a slim chance that I am not putting the password in correctly (not likely since I already signed into the app once with this password), but when I enter my email and click next absolutely nothing happens. It will not move to the next screen. I KNOW my email is correct because I received the verification email on this account. I have no idea what is going on, but whatever it is it’s not worth the headache from all the issues I’ve already had with this app. I will be uninstalling..Christina201277Version: 4.5.4
It’s like creating a password for the White HouseI can’t get in with my password. I then was told I’d be locked out AN HOUR before I could try again. Then I just tried to reset my password. It said it didn’t meet the requirements even though I had a lowercase an upper case a number and a special character. I figured I didn’t use a correct special character so I checked to see what we should use and there was no list. So I just opted to let Chrome create a password for me, definitely not something easy to remember, but I was promised by Chrome it would save it for future use. So I created the new password and then was told to sign in on the app. I went to the app and, of course, my Chrome created password is NOT saved to my phone and I have absolutely no idea what the password is so I just gave up and deleted the app. Oh well. It’s easier to log into my bank account..Alexandra4JCVersion: 5.8.12
Non-starter: BLOCKS VPN...Update
Wawa phone support stated VPNS are not allowed. I can say, from my background, that Wawa actually went out-of-their way and applied funding and resources to block VPN usage.
Wawa support responded to this review asking me to schedule a call to discuss. Another phone call isn't going to make VPNs work
I think Wawa support can publicly respond with a yes or no as to if VPNs are, or are not, allowed. Yes or No Wawa? Pl
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VPN is blocked, so non-starter. Support suggested asking my company IT department to remove their vpn from their hardware, or use a desktop in order to use the app…in line in the store or to pump gas. Can not even view app. —- VPN No way to use the app if you are connected to a VPN EVERYONE should be using VPNS so if you are not be sure to read up on the matter. Any app blocking VPN usage is up to shenanigans with your data and app. 2) NO FINAL PRICING You can add items (and see item prices somewhat) but no way to see the final bill. What?! Same for the kiosk where you have no final total until you get to the register. Look at the receipt and no numbers. Get a receipt from the cashier, no numbers?! Shady shenanigans when any store would hide the totals from you are face-to-face at the register, and risk of slowing a line or dare ask a question which then causes drama..PixelRoVersion: 7.0.0
MilkshakesStaff always remove the milkshake icon on the menu board in the stores when they are too busy at lunch and dinner time so that the person in the drink department can help out the other staff in prepping and wrapping the food orders this is not the first time it’s happened to me. It’s happened at least three times and if you ask Stev a question they will not give you an answer they will just stare at you or mumble something I waited 15 minutes for an answer why I could not buy a milkshake, even the manager in Paoli Wawa would not answer me. I had to flat out ask him three times before I got an answer and the lady in the drink department at paoli Wawa was very rude to me people like that not work there makes your business go downhill. really wish I could meet the president of the company in Paley Wawa one time so I can point out the people that are rude and need to be let go..Milkshake Queen 101Version: 9.2.0
Doesn’t work at all.I was given a Wawa gift card for Christmas and decided to install the app so I could order and pay from my phone. It all sounded good except that it doesn’t work. When I first installed the app I tried the mobile ordering and I was able to choose my items and customize them as desired. I used it for a couple days and I showed my phone at the register and all was good. I added the gift card to the app and then put additional money on it through the app. Now when I try to order it gives me an error and wants me to change my settings to always give Wawa access to my location. Since I do not want Wawa to have my location 24 hours a day I declined to allow it access to my location and now the app does not work at all. I can’t even order on my phone and pay at the register anymore. As soon as I spend my gift card I am removing this from my phone..Player34987Version: 5.8.9
AnnoyingI love the idea of having this on my phone and just being able to pull it up whenever. I don’t have the problems many users have reported about orders not showing up or not being able to use the app in the store. What I DO have problems with is every couple of months or so it will suddenly not allow me to load funds. I load every two weeks on payday the same amount from the same account so nothing has changed. It gives me an error message that it can’t be processed and try again later. I have deleted and rentered my information, tried new accounts. The first two times it happened I didn’t do anything to make it work I just stopped using the app for about two months the tried again and it worked. Now it’s been doing it for so long that I’ve just given up..CoursgeWisdomPowerVersion: 4.5.5
Limited Items for OrderI am a frequent shopper at WaWa but I find it highly frustrating that I have to go to the store to order my breakfast sandwiches, instead of ordering through the app, because it’s never listed in the app. WaWa should list ALL of the options available! I buy A LOT of turkey sausage, egg, & cheese Sizzli sandwiches at a time because we are a family of 6 & each person wants 2. However, when I want to order this in the app, it’s never there. Also, the WaWa drink options are very limited too. The app only give maybe 4-5 options whereas in the store there are closer to a dozen or more and counting. Why not just list all the products in the app?! And yeah, I’m angry because right now is when I want to order breakfast sandwiches & drinks via the app & get curbside but can’t! 😡.#1NasiVersion: 6.0.5
App needs workNow, I admit I am NOT the most technologically advanced but that is, perhaps, WHY this app needs work! I seem to always run into a glitch when ordering-from not being able to log in with a password I know is correct, to it constantly signing me off and then having to log back in. This does not help me when I am rushing to work in the morning and it only
frustrates the customers in back of me. There are too many steps to finally place your order, too. Why do I have to press “Ok” as the last step? It says my
order has already been placed but if I don’t press OK my order does not go through! Also, why does the non-essential “decorative” home screen picture last 5-7 seconds? Apps are all about speeding up the process and this one just slows me down. Please fix this or I’ll go back to no Wawa app....Whysosad?Version: 4.1.12
Better and worseThe app is a lot better in some ways than the old version but still a nightmare to use. I have the app set to allow it to use my location only when open so now every time I open the app and even when I go back to the home tab it throws up a notice asking me to enable always on access to my location. Why do you need my location all the time?
It’s also really annoying that I can’t use Apple Pay to reload my card because they want a copy of my credit card info on file. Again, if I don’t use auto reload why do you have to have this information instead of letting us use the built in payment mechanism on the phone which also helps protect from data breaches.
It would also be nice if you could use the app when you don’t have a strong connection which seems to be the case inside a lot of stores. Let me scan my card and use the money that’s on it even if the balance displayed may not be up to date despite the fact I only ever use the card within the app. Why does this not update right away so it’s correct for next time and only needs to update if I swiped my card?
The only saving grace is adding the card to Apple wallet so you don’t have to actually to use the app unless you are reloading or using a reward..Jackson87163Version: 4.1.12
Has potentialVery frustrating that you cannot order all items from the app or redeem rewards. There have been several that I have missed out on such as free kids meal. I placed order online and then selected the reward option. It did not say it had to be used in store until after you already selected- and then there is no option to cancel. I could not make it to Wawa within the 15 minute window so it disappeared without me getting to use it. Also disappointed that not all food items are part of the menu option.
Another disappointment is that you cannot use gift cards for fuel.
This version is better than their previous one but has a long way to go to get to where it should be for 2020 or later….HappilyMauidVersion: 7.0.2
Love Wawa. Hate the App.I grew up with Wawa. Love it. I’m thrilled they’re opening up now in South Florida where I currently live. I stop there every morning. I thought I’d try out the app to make my stops easier. This app fails to do any such thing. Horrible UX. Form after form after form after form just to get the freaking thing setup. Then, failure to add funds to a digital giftcard (why do I need this anyway? Just deduct funds directly from my payment method.) I’ve worked in interface development for years and I would expect a higher standard from a company like Wawa. The app is mediocrely built, at best. Jump on the tech train Wawa and staff up your development team! We need you!!
P.S. don’t neglect Apple Pay integration. Allow users to skip forms and just verify via fingerprint. 2 minutes of forms, or 1 sec of print scan? I’ll let you guess which has a higher success rate of transaction completion..JoshtitusVersion: 3.7.20
Completely uncalled forThe ONLY reason i downloaded the app was to take a quick glance at the menu. you’d think that’d be the easiest thing to do, right? WRONG. immediately upon opening the app i’m locked out of everything possible until i make an account, with pop ups and “tours” being the only thing available. i thought, “okay, might as well” and made an account hoping i could complete my SIMPLE task of looking at the menu, but that’s when i get bombarded saying i need to verify my email, turn on 2FA, give wawa my gps location AND pretend to make a food order at an actual wawa location JUST TO LOOK AT THE MENU. i’m deleting this stupid shill of an app, no amount of gas station “rewards” is worth the atrocity of whoever designed the front end of this pathetic excuse of an app. wawa in person usually gets 5 stars, but this app gets ONE..IrlkyleVersion: 5.8.9
App only works on my wifi at homeEvery time I try to access the app on LTE it fails with IP address banned.
I can connect on my wifi at home but when I arrive at the app disables and I can no longer see my order. It seems to use the store location to logout and look for store wifi ( which is no longer available). A very frustrating experience for online ordering..
There are many similar reviews and complaints online. Wawa was hacked last year and seems to have enacted additional security measures that make the app useless..CsmillieVersion: 7.3.5
App doesn’t workThis app won’t let me sign up/register. I delete the app and try reinstalling ... and guess what...still no luck. ☹️.Rocky7777!!!!Version: 4.6.1
Does not workRefuses to let me sign up/sign in - states there is an IP address issue, so I turn off wifi and it still rejects me. Set a static IP address - still rejects me. Contact Wawa support and they tell me to do everything I’ve already done. Still rejects me..KimInNBVersion: 8.0.5
:-(Can't connect..Marty22222Version: 1.6.1
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Wawa, Inc.
