Chicken Salad Chick Customer Service

Chicken Salad Chick Positive Reviews

🤍🤍Delicious! I’m absolutely in love with their food, I non-stop raved to my mom about this place after the first time we went and she even got me a gift card this Christmas, that I will be using! 😂 I’ve never had an issue the few times I’ve gone since it’s a bit out of the way for us, but not too far, except for recently. My mom and I decide to go eat there again one day, probably because she was going to get me the gift card, as she had suggested it. We walk in, I get my usual (the Olivia’s Old South with just the cheese melt, a soup or mac and cheese, whichever I’m feelin’, and a large sweet tea.) No issues with my order until we get home and it’s a little while later and my mom asked me if I wanted the other half to hers that she had taken home. I said “sure, why not” since we had gotten the same thing. Tastes good, tastes the same as I’m eating it and then I bite into a piece where I pull out a stringy, fatty piece of chicken. I’m pretty sure it was just fat off the chicken, actually. Absolutely disgusting, I’ve never dealt with anything like that from them and it really set my opinion of the place back a little, though I still love eating there! I just hope and pray it was a one time thing that won’t happen again. 🙏🏻😅.Softii.Version: 4.0.13

My favorite restaurantI came today with some work friends to the grand opening at the Hickory location. I have been so excited that they were opening a location here in North Carolina. I ate at a Chicken Salad Chick in greenville, South Carolina, where me and my husband moved to in 2014. It was one of our favorite things to do together to enjoy a meal there! His favorite was the broccoli salad and buffalo Barclay! Tried almost all of the chicken salads and they are all so very good, my experience today was amazing! Everyone was so nice and kind. The food quality was fresh and great and being able to taste this food again made my day! I also had the privilege to meet Jim, the COO of the restaurant and he was extremely, nice and very professional and he made sure that we had everything that we needed and our service was great! I will most definitely tell everyone I know to try Chicken Salad Chick! :).Biggest fan! :)Version: 4.0.7

Highly User UnfriendlyThis app has clearly been written with nearly no regard for how a customer uses it. The architects,, designers, and programmers appear to be simply lazy and out of touch with their users. Cell phone usability is appalling. To create and place an order the initial graphical menu selection is appealing; but once you make a selection (say The Chick)you’re presented with a vertical list; a stupid -/+ control for scoop or sandwich (choose “Scoop +” but Sandwich remains); now a two screen list of salad choices (choose “Fancy Nancy +” again ALL the other choices remain) [didn’t anyone ever hear of radio buttons, duh]; scroll thru the multi screen list to find “Plus one of:” (choose “Side +” the rest still remain); do I immediately get to choose my side, alas NO, more scrolling or “Choose your side” (choose “Broccoli Salad +” getting tired yet?)n more scrolling and alas your not done with your Broccoli Salad, NO, you’ve now got to choose “Regular Toppings”, “Toppings Removed”, “Extra Toppings” [shouldn’t “Regular Toppings” be the gosh darn DEFAULT, alas, it’s not.] I’ve used many other take-out apps from other companies and this is by far the clunkiest interface I’ve ever seen..ThinksDeeplyVersion: 4.2.0

New appYour new app is not working well at all! I had issues the day it started and I continue to have issues as of today! I cannot upload reward points both when at the store and also after I leave and try at home! I just had to delete the app and am going to start all over again! If you weren’t ready for this you should not have changed anything!.FafuliaVersion: 4.0.8

No attention to detail!!!Employees need to know that in a restaurant YOU DO NOT SIT AROUND IN THE DINING AREA DOING HAIR STYLING AT A TABLE LIKE 2 GIRL EMPLOYEES WERE DOING, OUT WHERE CUSTOMERS ARE GOING TO EAT THEIR MEALS!!!Also, right up front by where you place your orders!! UNSANITARY & NASTY!!!!!! Young cashier Amber needs to listen a little better to what is ordered! I ordered the new Southwest Senorita & received Sassy Scotty! I also requested that my croissant bun be grilled/toasted & she told me they could do that!! That didn’t happen either so I just went with what I was given, I brought my wife & her family out to lunch & didn’t want to create a scene. Just would like to get what I order. My wife always drinks water, I noticing my receipt later that I was charged $1.00 for a kid’s cup. 🤷🏻‍♂️ The best part of this visit was the older lady walking around the lobby checking to see if customers needed anything else. She was great!!!.Sherda42Version: 4.2.4

Bad attitude from Drive up window- Tupelo Ms 3581 N GlosterI placed an order through the Drive thru there was a little noise from outside so she could not hear me at times to place an order. She repeated the order which was correct. At drive through I apologized telling her that it must be the car wash. She never said that’s okay just looked at me handed my food no thank you no smile rushed me off. I asked her name she said Lakyn (which is correct on the receipt). Told her she was not friendly which I have never in all times I have frequent several locations throughout Ms, La and TN. No reaction she just closed the glass door. Friendly faces and smiles along with great food is why I choose Chicken Salad Chick. Lakyn is not a good representation. Maybe she was having a bad day..CandydusVersion: 4.0.4

Not receiving pointsI made an in store cake purchase of $54. The Olive Branch store would not scan my app so that I could receive points. I was told by two employees (employee name on receipt was Mona) to input my receipt information manually on my app. I tried to input information several times and information would not take. I called the store and got all kinds of excuses from staff that said that they were only helping out at the store and that they are usually working at another store. They did not try rectify the issue at all. So, if you like receiving points for your purchase, do not make a purchase without having your app scanned prior to leaving OB store!.Shon1414$Version: 4.0.4

Not a great visitToday I went to my CSC in Hurst, TX I requested a MAUI MAMA MELT by pointing out the advertisement on the register and asking for it. I wound up with a toasted white bread sandwich with no bacon and obviously no croissant. When I got my order it was as stated above. I went to the register to see if I had got it wrong. I did not. An employee asked if everything was OK and I responded that I thought I was getting the MMM but no bacon and no croissant. She said she could remake it I responded no thanks as I was hungry and had already eaten a bite. I also bit into 2 pieces of bone. I love CSC and have been coming to this location for numerous years with always a great experience. Thank you for listening..57LokiVersion: 4.2.21

Love our CSCAlways delicious and so convenient. They offer a great variety and excellent customer service. I get meals a lot for my mom and she absolutely loves this place. Every time I try something new it’s a winner! Get the app and order with it and your order is waiting for you when you arrive. You will also accumulate reward points that you can cash in for some cute and useful merchandise!.Candy maker4000Version: 4..1

Poor AppFor someone to taught an upgrade to their app, they need to hire a company that works out the bigs in the app BEFORE they deploy. The food is great but the app upgrade is terrible. Had many issues in the roll out. Now the enter receipts for reward points is still not working even though I upgraded the app. It says “Resource not available. App company needs to learn if it aint broke don’t break it..JimmyJoplinVersion: 4.0.4

Lunch w/LadiesPerfect place to eat in the restaurant. Love the decor with plastic tablecloth different designs. Very cute. James is amazing and friendly. Great attitude and attention to details. Ordering was simple, love the different options of chicken salad and side dishes. I got the combo. You must try the “Melt Chicken Salad Croissant”, it is so good. I even had dessert to come with my meal. Got a delicious vanilla cookie with icing. Portion sides are huge too. Can’t wait to come back..JthagardVersion: 4.1.3

A 75yr old lady Texan!We drove to Shreveport, Louisiana yesterday and had lunch at the Chicken Salad Chick! It’s about our 5th time to eat there and our favorite restaurant in Shreveport! Mmm Good! I love to get a scoop of the Fancy Nancy with a side of the Broccoli salad. And I LOVE the vanilla iced cookie y’all always add to the plate!And my husband loves the Loaded Baked Potato Soup! It was our first time to try the White Chocolate Cake! We just had to split a slice! All I can say is Thank you!!.Charlie dotVersion: 4.2.4

Great Meal for a Great PriceWe really enjoyed our recent visit to Chicken Salad Chick. The choices made it difficult to decide what to choose, which was interesting. We both chose different salads and were able to try them all. Each was so good we couldn’t choose a favorite! The price for our meal was very reasonable and we both had leftovers for lunch the next day..PSH62Version: 4.0.8

So good and good serviceI’m not usually one to finish my entire meal, since I can be picky and get full quickly. But I always finish the entire meal when I come here, it is so good. And the service was extremely quick too, no matter how much you order. I have been obsessed with it since trying. 20/10, would recommend!.DhdnfbfbVersion: 4.2.20

Visit palm harbor storeDelicious menu choices. I tried the Dixie chick chicken. This was my first time going in to try the food. Fun atmosphere, everyone was friendly and very clean store. I highly recommended I’ll definitely be going back. I bought the giving card. I can’t wait to use it! The lady who recommended the gift card - sorry I think her make was Summit super helpful!.Robina@0326Version: 4.0.8

Soft opening in Pflugerville, TX!!!I was so thrilled to learn that CSC was coming just down the road from me. I’ve been missing it since I moved to the area over 4 years ago. I took my husband to the soft opening and he finally understood why I was so excited! Fabulous food, friendly service, we will be there on the regular for sure!.Mandyrae11Version: 4.1.2

PerfectionI have never been disappointed with anything I have ordered from Chicken Salad Chick, and I’ve tried all but one of the chicken salad choices - they are all are good. The grape salad is addictive and refreshing, the bread is fresh and the portions are very generous. Anything from here also makes a most welcome gift for anyone receiving it. Top quality and five golden stars..PhizzmoeVersion: 4..1

❤️❤️The location in Nicholasville, KY is always clean, the staff is friendly, the food fresh (With creative varieties and clever names), pleasant atmosphere and wholesome and not overpowering music. I also appreciate their outreach lunches for communities that could not physically access the restaurant during their lunch hour. I like many of the items but my current favorite is “Fancy Nancy!”.KytxnmVersion: 4.1.2

As good as homemadeI am very picky about certain things. Chicken salad is one of them. I make excellent chicken salad. Everyone who has eaten it says so. I am happy to say Chicken Salad Chick’s is as good and honestly with all of the different flavors they have a lot more variety than I do. I will say they are missing my favorite — curry pecan. Yummy. The curry is not hot. It is a winner you should try!.Whos-louVersion: 4.1.2

Satisfied customerI had an issue with the app where the payment info was saved but the app was not recognizing it and asked for payment details but would not save the new details. The app team reached out to me quickly and had me reinstall the app. It’s been working perfectly since..Superdave5000Version: 4.1.0

AppI got locked out of my acct on the app!! It said create new password, that didn’t work!!! Said update app, that didn’t work!! I deleted the app, set up a new account with my other email and when I submit, it just sits on the page!! Doesn’t give me any reason, everything says success yet, it never changes from that page🤷‍♀️.BAMA STYLEVersion: 4.2.19

Menu issueThe biggest issue on the app is my family does not live close enough to have to order at the restaurant and make it to our evening events. So we have to go and order at the store rather than use the app because their are no kids meals available on the app. So it pushes us for time to have to order at the store every time or go somewhere else which is usually what happens..Mack@1633Version: 4.1.0

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Chicken Salad Chick Negative Reviews

Impossible to sign inUsed to use Apple ID to sign in on the old version of the app, and since the update that is no longer an option. Because my phone number was also connected to my account, I can no longer even create a new account because the error message “mobile phone has already been taken” pops up every time. I vaguely recall creating a new account when the app initially did the first major update, but at some point I got signed out, and haven’t been able to sign back in. Using the “forgot password” option is also ridiculous because the email it sends just tells me to create a new account, and there’s never an option to reset my password, which I believe is probably because my original account used a relay email through Apple ID, which I also don’t have access to. Basically, I think it’s ridiculous that I can’t just sign up with a new account using my phone number even though it’s been used before. Or maybe even create an account without using my phone number, since it will have an email address connected..BaylleefVersion: 4.1.0

New App NEEDS Work…The app looks nice but is difficult to navigate when adding food to the cart, especially when selecting item options like bread. There’s also no way to add comments like before – for example, I don’t like pickles, and I couldn’t figure out how to remove them! Additionally, there’s no option for Apple Pay, which is frustrating. I don’t want to store my credit card with you, but having to manually enter it every time is inconvenient, especially when most services offer Apple Pay or similar options nowadays. This should be a basic feature for 2024, not something I’d expect from 2016. The instructions for transferring points worked, but I’m unable to log in from a desktop. It keeps asking me to confirm my email, which I’ve already done. Oddly, the app works fine, but I prefer using the website, and now I’m forced to rely on the app. I hope quality-of-life updates are coming soon, and I know the support team is justifiably overwhelmed with support requests from frustrated customers like me..NightCrawler1016Version: 4.0.4

Locked out after new updateAfter creating a new account as instructed following the release of the new app, I have been unable to log in. When I enter my email and password, I get a message that says "Please confirm your phone number before signing in", but I have no way to do that as I never received a text message to verify my phone number. The app also allowed me to create a new password that turned out not to be allowed when using the desktop website. Apparently hyphens are not allowed in the password, but the app never flagged this. When I tried to log in via the browser website, it said my password was unacceptable (I had to figure out on my own that it was because of the hyphens). After I updated the password to a new one without hyphens, I am still locked out because, just like the app, I am supposed to verify my email address but have never received an email to do so..JareerVersion: 4.0.4

Had to make a new account just to log in to the new app?I’ve had my Chicken Salad Chick app for years and never had an issue until they updated and released this “new app”. I tried signing in with my email and password, but it said it was wrong 3 times. So I clicked “forgot my password” just in case that would help. The app said it would send me an email in a few minutes “if my email was attached to an account”. I waited for the email, but it never came. Checked my spam folder, nothing. I tried this process again today, still no email. I ended up having to open a new account just to be able to use the app!! So now I have no idea if my points were transferred over or not. Plus the app is not very user friendly now. This was a very disappointing “upgrade” to an app that has always worked for me and never given me any problems before..TinkrbeltiffVersion: 4..1

New update is horrible!Doesn’t recognize my location so I can’t select the store I want. Can’t pull up a menu from the link labeled “our menu” or from the left hand corner link labeled the same. An error message comes up every time. Removed some of the reward options (like the t-shirt, which I had enough points to get). Makes you create a new account when you have an existing one then you have to link your previous account. My previous account saved my password and the one that was saved didn’t work so I had to reset that just to be able to link the old account with the new one. By the time I went through the emails and did that step, it still wouldn’t work! By some fluke, I got the accounts linked, but like I said, can’t pull up a menu now or choose a store! Absolutely HORRENDOUS!!.Tahnya511Version: 4..1

Least favorite restaurant appThis app is terrible! It wouldn’t let me login on my phone- kept telling me I had the wrong password but then also wouldn’t let me change my password. I finally created a new account with the same email (not sure how it allowed that but ok); so I could login on my computer but tried on my phone with new PW and no go. I finally deleted the app altogether and reinstalled and then entered the exact same info and I finally got in. I am trying to place a pretty large catering order and it won’t let me do that either. What’s funny is that even with my “new” account- it somehow managed to transfer my points so happy about that. My advice is don’t have an app if it’s not going to function and make the customer experience better. I’ve been fighting with it for 30 minutes now..AehuenekeVersion: 4.2.0

Don’t get the update!!!Just did the recent update (newer interface,etc), but it appears existing customers/user info has not transferred over. I know my email & password, but the newer update won’t let me login, nor have I received the password reset emails. No, it’s not in the junk folder. No, there’s no help/tech assist available for this. So here I am warning others not to do the update just yet until the kinks are worked out. I hope this gets worked out soon, and our points are transferred over. My children and I have been going to Chicken Salad Chick for over 6 years now and using the points app since it was rolled out. So we have quite a bit of points accumulated (since we sometimes forget to redeem the points when we are there). Please please please fit this asap. Thank you..KJherVersion: 3.6

Points did not transfer from old accountDespite reaching out to customer support numerous times over several months and attempting to follow the instructions they have given me I have not been able to get the points back from my old account. For example I tried to delete the new account that was accidentally created that had only 25 points so I could use my cell number to retrieve the points from my old account but when putting my password in that is needed to delete the account I receive the message that the password can not be blank. Even though the password is clearly typed in. This is just one example of the several issues that have come up trying to deal with this app..Tracy*******Version: 4.0.14

Can’t add a payment & can’t scan receipt to add rewardsThis app is behaving badly to say the least. I spent 20 minutes setting up the new account. I then tried several times to place an order & it would NOT let me add a payment. I even tried going to my account where it said no saved payment but had no option to add one. I then went into the Wilmington, NC store to place the order. The sweet cashier tried to scan it for me after my attempts failed. It would NOT scan for her either & wiould NOT accept the barcode number either. I went online to their website after getting home to where it said contact & filled out a ticket twice. When I tried to submit it, it would not go through. VERY FRUSTRATING INDEED!!!.Searching!Version: 3.6

Best Food…App update is the worst ever!This is one of our favorite places even with my significant other doing Keto! Unfortunately, there were some recent changes to the app and website that make them less intuitive and feel cheap but at least the website let me order. App issue: 1) The app show the name of each flavor but no longer shows ingredients. The different options is part of what makes this place great, so let’s highlight the ingredients! 2) Profile shows my previously saved payment details but they doesn’t show up when ordering. 3) After entering new payment information, the app freezes and won’t let me order. 4) random glitches! Bring back the old app!.Stinky730Version: 4.2.10

App needs major bug fixesAfter updating to the new app I created my account and had a few issues logging in but after a day I was able to get back in and get my points restored. When internet scan to earn points the app just continues to crash. Doesn’t matter if I restart my phone, use wif or data, no luck. I tried deleting the app and redownloading it and I have an even bigger problem now. I tried to sign back in and it says I have to confirm my phone number before I can login?! How is that possible if I can’t get into my account I the first place. The design of the app is nice but it ran MUCH better before this nightmare of an update..DisasterWonderVersion: 4.0.4

New app is horribleI updated to the new app and finally got signed in to my account after fooling with it for almost 30 minutes. Couldn’t upload my two receipts I had and then when I tried to redeem a free large drink at the restaurant it took me directly to the online ordering page. I was trying to use my points at the restaurant like I always do. So now you can’t even use points unless you order online. Also, when I redeemed my free large drink it actually redeemed it twice so now I have a negative points balance and I never even used a reward. I don’t understand what was wrong with the old version of the app. It was so much better..CryWillsonVersion: 4.0.4

New App but why???The original app worked flawlessly. The minute they changed the app the first thing I realize is you can’t scan the barcode without an error. I submit a ticket and they say hey it’s been fixed, update your app. But guess what? That convenient scan barcode feature is now gone! And they are forcing you to enter all of the details of your receipt! Who sat back and said yeah let’s take away the convenience of scanning the barcode to get points and force our loyal customers to enter details of their receipt instead… That is very disappointing. Good job fixing something that wasn’t actually broken..S DunbarVersion: 4.0.4

Terrible appI downloaded this to sign up for the points like the cashier suggested. I went through the whole process and then when I go to sign in with my email, it tells me it was incorrect and so I change the password again it tells me incorrect. So I tried to sign up again then it tells me my email used. So once again, I try to sign in it tells me it’s incorrect, although I am using the correct one. So I finally decided to just place an order without signing in. My location that is right down the street and it won’t even show it and says there are none nearby. I deleted the app..Boobear538Version: 4.1.0

Worst mobile UX/UI of apps I useI am a mobile app designer and the Chicken Salad Chick app has the worst user experience of any mobile app I use. The number of taps to accomplish a simple order is excessive. And, the UI is counter intuitive in some areas. The most frustrating thing is that the app regularly loses the saved credit card information, requires me to re-enter it but then won’t even save it. It is SO frustrating using your app. I do prefer mobile ordering so that pick up at the drive-thru is fast and efficient. I just wish the designers would pay better attention to simplifying the UX..SF-ponyVersion: 4.2.10

Sandra….. A ProblemWhen we first came in to the Midlothian, TX location, it was apparent that there were two lines because both registers were operating. As soon as I stopped at the closest and shortest line, Sandra asked me and my daughter to move over and that there was only one line. After moving to the “only one line as she said” she then came back and asked us to form the line in a different direction. Now I’m offended. Nothing seem to be an issue until we were in the lines. Very noticeable and all eyes were on us. By the way, we were the only African American in the store. This isn’t acceptable..TtttoriiiiiiVersion: 4.0.4

Food is amazing, new app is abysmalI had a good bit of points saved up, and had a coupon program I paid for, because their food is addictive! BUT, they completely redid the app so that you have to make a new account and now I can’t get my original points or coupons because I used the wrong email and can’t correct my account because of the new program. So far, customer service isn’t helping because they aren’t “listening” to what I am saying in my emails to them. I hope this gets resolved as I was going to use them for a party I have coming up..Dani2607Version: 4.1.0

UselessThis is one of the most aggravating apps to use… it’s almost like they don’t want our business 1) There are ZERO descriptions of their chicken salad flavors anywhere to be found… I looked here, on their website, on Door Dash, and ended up having to ask ChatGPT… no idea where he got the flavor descriptions for me. Otherwise, I would have had to order blindly, and at those prices, no thank you, ma’am. 2) if you accidentally or on purpose back track to the main page, it deletes your whole cart. 3) Check Out wasn’t working… wasn’t pulling in the payment info I had saved to my account and wouldn’t take the payment info I tried to put in… the button to submit the order just stayed grey. So, it ended being completely useless, and I had to place my order from the website… which it pretty much as dumb as the app, but at least it took my order. Get it together, CSC..PutaboogieinitVersion: 4.2.10

New appThis new app has been a nightmare! I had an account however the password didn’t work so you were supposed to send me a link. I never received the link. You don’t answer emails and you don’t clear the voicemails out so others can leave messages. That right there shows how bad of service your giving your customers. I had to go into the store and ask how I could get this resolved. It’s taken over 3 wks to get resolved. I had been very pleased up till this switch in your app. Your customer service doesn’t exist! You can do better than this!.Gaither2004Version: 4.0.4

New App Update - No Support! Big Fail!New app update: could not log back in with existing email and password from last app version. Could not request password reset and Could not find any help at all on the new app nor on the Internet After struggling for more than 30 minutes finally called my local store and they told me to create a new account. I was concerned that I would lose all my points that I had but I did what they had said because they told me they had received many phone calls over the last week since this new app had came out. It did finally let me get in and did give me back my points, however, I find that this is frustrating and not good customer relations! In my opinion, your tech department failed with this new version. This rating is only on the update of this app and has nothing to do with the Chicken Salad Food and restaurants..CFL-galVersion: 4..1

App Update is HorribleI have noticed since Chicken Salad Chick had their newer app update it has been HORRIBLE. When I forget to scan in store it never takes my ticket for points after inputting all the information. The last time I was in there it did not let me use my points at all because the app was crashing and ever after scanning to get points I did not receive. Extremely disappointed with this app especially how much I spend at this store and wanting to receive rewards for it. Save your storage don’t waste your time..AHubb28Version: 4.2.10

Bad updateTried several times to implement new update. Total disaster. Instructions say you can use old email because you have to create new account. Rejected email several times and and looks like all past information is not there including points Also find it intriguing that no matter how many negative reviews the app has had in the three weeks since new update none shows a response from the developer. That’s really shows a lack of support and accountability for the company that came with this version..123HerbVersion: 4.0.8

New app is HORRIBLE!So CSC launched their new app. Great, right? WRONG. First you cannot just log in using your old info, they basically make you create a new account. But the new app is not mobile friendly. Irony not most on me here… and it did not catch that instead of yahoo, I fat fingered it and entered in yehoo. I can’t verify my newly created account because of this, and it won’t let me create another one because my cell phone number has been “taken.” Not even sure who to contact to fix it. Frustrating to say the least! Yea, I wish I had caught it earlier. Oh well..Mommy2judeVersion: 4..1

Simple fixes that have been continued to be overlookedI like food apps because talking to people makes me anxious. however, if you want two sides, you can't pick grape salad as the second side. if you want two sides and get broccoli salad as the second one, you have to pay for it like it's a separate side. if you get a soup cup, which says included, as the second side you have to pay for it like a full one. it frustrates me so bad i just close out the app and don't eat lunch. please fix it.Quaylie quayVersion: 4.2.14

New Rewards App 9/24I upgraded to the new version of Rewards on September 24th, which will sign you out. Says you have to create a new account using the same email. Well I did that and it keeps saying I must confirm my email to continue. So I checked my email on my other phone, saw nothing, waited a bit, still nothing. Cannot log in. Also the receipts now only seem to scan if you do it on the day of purchase and even then there are sometimes errors. Hoping that I will be able to get back in and see improvements..AquaBubblesVersion: 3.6

Not user-friendly, poorly designedI thought my mom was exaggerating when she said the app was frustrating to use, but even as a fairly tech-literate younger person this app is just horrendous to use. Especially when trying to redeem rewards! It should at least have separate buttons for ‘redeem online’ and ‘redeem in-store’ instead of just assuming everyone knows to just scan without saying anything to the cashier about it. And as a fellow cashier, i just know that’s gotta be super annoying for them..YagihimesamaVersion: 4.2.19

Worst update ever!I receive an email about the update with direction to just go through the “forgot my password” on the app to reset and points won’t be lost. I do and no email received - twice. Go to the store and they tell me I have to sign in like a new customer and it will remember my points. I ask about scanning the receipt because the barcode is no longer there. They tell me there is a way on the app under rewards. I sign up like a new user and pretty sure points are missing. I also try to upload a receipt and guess what? Doesn’t work! When going through the drive-through and prepaying via the app, they cannot scan your rewards because the bill has already been paid. Seriously, the app is so bad I’ll probably pass on chicken salad chick because part of the appeal is the reward system; which is hard broke..Shenky916Version: 4.0.4

Update screwed every thing upThe update made it nearly impossible to order anything. I get to the screen to put in my credit card information in, the part to put the actual credit card number is greened out. It will let you put in the expiration date and zip in, but impossible to put the card number in. I thought maybe I had a bad link so I uninstalled and reinstalled a few days later and nope same issues. I guess that Chicken Salad Chick wants people to order on line anymore.Ember2@shesVersion: 4.0.4

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