La Crosse Alerts Mobile Customer Service

La Crosse Alerts Mobile Positive Reviews

Could be improvedIt would be nice if the temperature probe graph would stay at the top when it goes above limits instead of down to zero. This always sets off my low temp warning and it is not cold, it is actually hot. Also it would be nice if you could rotate screen and zoom, that works on the web browser, not the beta app. 3 things that would greatly improve this..15RyanEricksonVersion: 2.0.42

Horrible new data viewI really don’t understand what’s wrong with this world today everybody wants to change everything this thing was perfect with multiple units attached now it’s horrible absolutely horrible there’s charts three different colors for three different sensing you cannot visually just read 34° you have to look at a chart and determine what the range is absolutely horrible new website if you had half a brain you would put it back the way it was.JVL LVersion: 2.0.32

Helpful appI like this interface for the app, the information is easy to understand and flows well. The gateway was a little hard to set up but it only took a couple minutes, the sensors added easily. Everything works as it should. I wish there was an option other than buying a subscription to their notification service..YeahyouarebuddyVersion: 2.0.47

All is good except a few thingsThe app has been working reliably fir the past several years. After the update the table that showed temperature and humidity on the same line was separated to two tables. The humidity is a relative value. In a separate table without the temperature it has little meaning. Now you can only study the chart to figure out what’s going on. Please get the temperature and humidity table back..Vecher1553Version: 2.0.32

Newest version is not so bad!After a horrid August 2021 release obviously lacking thorough QA testing with the various weather stations, the developers have stepped up and fixed some of the most serious problems with the September release. I am revising my previous review. [Do not update to August 2021 Version!!! . Weather station panel fails to display data on my iPhone-8].IsJunkyVersion: 2.0.42

None displayThis app will not display the weather information on the first page. The charts and table display the up to date info but the initial page never updates. That did fix the display. It is in the old display format. I like it better than the format that was displayed to start with. Thanks.Dave in PanamaVersion: 2.0.42

The best and most useful deviceI have three temperature sensor and wet sensor they work as advertised. Love the app and it keeps history The tables and graphs are very helpful If you are having problems the Tech support staff are polite and helpful To conclude, I thank La Crosse for making a great product.NumbersmanMBVersion: 2.0.41

Too many screen changesCould have been one screen with listed devices and the device related data instead of having to drill down to each device to see the related data.Le coreurVersion: 2.0.32

App update not great.I agree that this app was better in the previous version. One thing that’s frustrating is the temperature sensors are not displayed alphabetically and I haven’t discovered a way to put them in an order that I prefer..HI RBVersion: 2.0.32

FrustratedWhy can’t I get an instant read? Why won’t the app update readings while it is open? Disappointing results, you’d think I could just get a temp instantly…..JasonqsmithVersion: 2.0.47

New appGreat new front end.. much easier to read .. works flawlessly...MilliepuppyVersion: 2.0.32

Vacuum Pressure for epoxy tankGreat device for monitoring an epoxy tank. Always alerts great.Glenn'sTunesVersion: 2.0.47

How come app don’t work no more ???🙁How come app don’t work no more.SledeeVersion: 1

Reliable for yearsI’ve used this temperature probe for 5+ years and it hasn’t failed me yet. In the summer I have it in the pool, but most importantly it’s in the hot tub during winter. If you have an older hot tub that won’t warn you if the heater breaks, then this is a fantastic product for peace of mind..JivemarioVersion: 2.0.47

Old version conflicts with updated versionThe app is great for monitoring my Hottub, hydroponic garden and septic system pump out (freezing protection). The issue is with the current version and previous version trying to overlap. I have to do a second login to see the chart but it brings the old version up on top of the current one. Very flaky..CanadatravelerVersion: 2.0.42

Like it so farThe app is good so far. Was a bit tricky yo get the temp sensor connected, but after a couple tries it worked. I do wish that the app would have the ability to switch to C°. I put my sensor in my walk in drink cooler so I can monitor the temperature and be notified if it quits working. It would just be a lot nicer if I could choose C° or F° in the settings..TophuMBVersion: 1

Good but needs improvementI like the app, I have 3 thermometers that I monitor closely. The apps however needs a bit of features. I don’t like that it won’t update the temp data when the app is open. I have ti force quit it and reopen it to see the new temp readings. Maybe a “manual fetch” button would be good to have?.Guy8689Version: 1

Awesome appTook a bit to figure out to change to Celsius but so far the app works awesome.JpicerVersion: 1

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La Crosse Alerts Mobile Negative Reviews

No longer a fanWe’ve been using LaCrosse Alerts Mobile for many years now. It seems like each app upgrade takes it farther from an ideal app and service. On average it takes 10-15 seconds to connect to the server to see the temperatures and other data. There is so much wasted space on each page with a drab unchangeable appearance. My only option to ‘customize’ the appearance is to upload a photo of the monitored area to fill roughly a quarter of my iPhone screen. Otherwise I get to see the sensor itself. The thermometer icon which is dynamic is small enough that changes aren’t really noticeable unless they were massive temperature swings. We’ve allowed our enhanced alert service to expire and are transitioning over to another brand. The app developers are going in the wrong direction..Pete CoggiVersion: 2.0.42

Used to work great. Now not so muchI bought this to alert me if my upright freezer ever reached a temp above 25F, because my stupid kids have a tendency to not shut the door all the way. This Wi-Fi unit worked great at first but lately it has not been alerting me. I just went down to grab a pizza and the door was open about a half inch and the sensor said it was 71F!! No alert!! I know my son was in there last night getting ice cream so that means it’s been like that for over 24 hrs and I’ll most likely have to have a massive cook off now. Going to look for a more reliable Wi-Fi thermometer too. Very frustrating..Scrandall44Version: 2.0.47

STILL Works poorlyLast week app decided I need to log in every time I want to use the weather station I never had to do that before. This makes app a pia! And almost unusable. How can I go back in versions? Followed directions still doesn’t work! If anything it’s worse. Still doesn’t work! Iam using a ipad4mini and a iPhone 13mini both on ios15.3 and it logs off 70 percent of the time you close app. App used to work before latest revisions! Come on, let’s fix this already or I will have to switch to another brand!.Jim???Version: 2.0.47

Sump pump water level sensorThis would be a great unit if it would only automatically reconnect to the internet when there is a power outage or if for some reason the internet gets turned off. Every time the unit gets disconnected from the internet, I have to manually log it back on. That really defeats the purpose of this unit because most of the time that there is a potential high level of the sump pump is because of a storm which may lead to a power outage..DfcamperVersion: 2.0.47

If it works leave it alone.I agree with what everybody is saying. This app is horrible. Doesn’t work right on my iPad so there was no way I was going to download it onto my iPhone. Opening page does not Display inside or outside weather, or wind speed, or rainfall. I’ve tried to call to get help but as always there’s nobody there to help. Just leave things at work alone. Sad thing is I’m paying for this and I can’t even use it now..Kwt2000Version: 2.0.41

New VersionThe new version is terrible. Much slower and harder to use. Bring back the old one. The latest version makes it impossible to get data from weather stations. Not only does no data load, but there is not even a place for data such as wind speed, direction or rain totals to display. All of this was available in the previous versions. This needs to be fixed!.Bad eyesighrVersion: 2.0.41

New App Design is a FAILThe cartoonish new app design is a mess, especially on an iPad. Big ugly color blocks with tiny font size, a thermometer graphic that looks like it was drawn with a dull crayon, and a useless camera feature to allegedly allow the user to recognize what sensor is being displayed in lieu of reading the user assigned sensor name. And the app still fails to support landscape view on an iPad. Throw this version in the dumper and start over..RvaughnVersion: 2.0.32

Defective gatewayTried many times to register wireless gateway with this app but it wouldn’t register. Only kept giving me 4 red flashes instead of a solid red light no matter how often I pressed the button. Even tried factory reset a few times. Checked support and troubleshooting on website and basically tells you to keep factory resetting. Didn’t bother exchanging instead got refund..ThebigVersion: 2.0.47

Keeps prompting for login.A login screen comes up every time I switch from Panel to Chart view. This goes away when I switch to any different sensor, then things look normal until I close the app. Report A Problem doesn't work in the App Store for this app, so this is the only way I have to report..LilBobby55Version: 2.0.42

Update is worseLatest app update didn’t retain password and is not better than previous displays. Tech response is just standard q&a. Why update with childish beginner graphics when previous graphics were adult and refined? Make something better or just fix behind the scenes problems not the UI. Like realistic apple icons vs Microsoft flat boxes is not an advancement. Just laziness..Aaw70Version: 2.0.32

Don’t Waste Your TimeWhile the concept is okay the execution is worthless. The “gateway” couldn’t detect my network because the included Cat5 cable is bad. Changed cable; unit can detect network but I had to reset it 22 times. Yep, I kept count. It finally connected. So I tried to connect the temp sensor. No go. At all. It’s just another example of Chinese garbage. Too bad… the concept is good..Cam426Version: 2.0.32

We need an updateEvery time I go to change anything it says it’s not connected to the Internet, but it definitely is. It shows the current temperature and humidity but for some reason says it’s not connected. This app could be great with just a couple of minor adjustments. Please update the firmware..Sdubbs420Version: 2.0.47

App changeThe app change is horrible. I can’t get into it from my phone. I have called tech support and can’t get anyone to pick up the phone. I have emailed and received a response that didn’t answer my questions. It use to work great and now I can’t get it to work at all..ToddyhoffVersion: 2.0.32

I don’t understand.The old app was wonderful. It was quick to load and all of the information was presented in an easy to read format. The new app is terrible. It’s way slower and the format is worse. Please just revert to the old app format. There was nothing wrong with it. It was perfect..JoeygemVersion: 2.0.32

Daily Graph Doesn’t displayLast iOS update and the app update the daily graph display doesn’t load all you see is a blank white screen. This app also is designed for an iPhone not an iPad unfortunately..Rfeng4funVersion: 2.0.32

Unnecessary UpdateInformation is the same. Takes longer to load, takes my devices out of order, and all it does is show pretty pictures of devices,which I DO NOT NEED! I KNOW WHAT THEY LOOK LIKE..LeeCinciVersion: 2.0.32

Bad update of this app!I loved this app but the refresh Lacrosse did is terrible! You have to open each sensor to see it’s status, you can’t readily tell if there’s an outage, and the home page used to display the status of every sensor you have at a glance. I’m disappointed..RktmaanVersion: 2.0.32

Very slow and cumbersomeThey redesigned their app and made it worse, not that I thought that was possible. It’s slow, and while a bit more aesthetically pleasing, it’s cumbersome. How hard could it be to create a dashboard with all sensors and readings on a single screen?.MarcFromNYCVersion: 2.0.32

Not pleased with new appDevices don’t display in order. You can’t seem to change it. Liked last version of app much better..MysterWVersion: 2.0.32

Leave well enough alone...The old app provided readings for all sensors on one screen. This one you have to select each one, too much clicking. Always better simpler... This update was a step backwards!.Toe-RagVersion: 2.0.32

Unable to download the app on iPhoneApp won’t download. To see current data you have to search for app and open it.Joe 06877Version: 2.0.47

Terrible devices and useless appI’m sitting here trying to register my water sensor. I follow the directions. It fails. Repeat. Do not purchase the devices or use this app. It is badly done. How hard can it be to get this soft of things correct?.Chris_chris_chris_chrisVersion: 2.0.42

Not User-FriendlySetup is tedious and frustrating. I usually have to end up contacting customer support to get it working.Robnim!Version: 2.0.47

Broken with latest updateI’m no longer able to view current temp or humidity levels without reviewing the chart view. This view is great at plotting temp chart, but not conducive to reading current outdoor and indoor temperatures..RyTheITGuy-ThisTaken?Version: 2.0.41

No HelpUpgraded my iPhone, lost connection to the App. Tried my best, including downloading the App again. Nothing doing. Went online to LaCross technology, all the help articles did NOT pertain. Could not find Chat nor phone. NO support!.Dr TravelalotVersion: 2.0.32

SLOW!!!Since the update, it takes forever and a day to connect with the devices!!! SPEED IT UP!!.DavidbizVersion: 2.0.32

New interface from app upgradeLousy upgrade - new interface is very cumbersome and you can’t view the information as easily.UserdavecVersion: 2.0.32

Eats up batteries too fastLi have to change the batteries every two weeks.ZobracVersion: 2.0.42

OutdatedApp looks like it was created in the 1980s. Very basic does not work with Alexa of IFTTT. Same your money and buy something that is more compatible with current technology..CUrban001Version: 2.0.47

Lost settingsMy phone updated the app automatically on its own and after the update I lost all my settings and any sensors/gateways that were programmed.LVJack702Version: 2.0.32

New appI’m sorry I downloaded the revised app. I like the old one better..Sparta LouVersion: 2.0.41

Latest version todayI cannot see any data in panel view since today’s update.Dlb9Version: 2.0.41

Not HappyThe unit will not factory reset The website runs you in circles and will not let you delete a gateway nor devices..Vphillips53Version: 2.0.32

Thing’s great when it worksJust doesn’t work after it logs you out.SouthgateJimVersion: 2.0.42

Can’t add gatewayCurrent version fails to add GW1000 gateway. Had to use PC and browser..RfocjrVersion: 2.0.42

Not happyHardware is ok but the software & cloud is terrible at best. I have had this unit for years it is not reliable for the job..000012????Version: 2.0.32

Patsy McLaughlinCan’t get the WiFi to connect. Tried several times..Ring problemVersion: 2.0.42

TerribleThis app never works.RaymondPatVersion: 2.0.47

Want the old app backTerrible update. Also why aren’t my reviews being posted. This “update” is far from an improvement. Display of temp and humidity was way better with the old app..Tried the restVersion: 2.0.47

Chart doesn’t display after recent update.It’s broken. Please fix..RGR2Version: 2.0.47

Waste of timeNot user friendly.DhisusirnrbbenisidkdVersion: 2.0.42

Chart and table data missingAll data gone. Both tabs are blank. Help please.Yvan 😇Version: 2.0.32

Needs ability to update dataAs a previous review said, it needs ability to update the data without logging out of the app. Other than that it works ok.Mitaithecat123Version: 1

Halfway functionalNeed to reset the app to get the graph and table screens to update.Hmm mmmmgm.Version: 1

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