Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services.
As an Aetna Better Health Medicaid member, you may use the app to:
• Find or change your provider
• View your medical and prescription claims
• View your current medications
o View your benefits
o Set up a new account which may be used for both mobile and web
• Connect with the health plan through your secure inbox to:
o Request an ID card
o Request a change in PCP
One more of your Aetna Better Health benefits - now available as a mobile app!
NOTE: Aetna commercial members looking to access their health plan or search for network doctors can find this information by downloading the Aetna Mobile App.
Aetna Better Health - Medicaid Negative Reviews
When it actually works it’s fineSometimes i can’t log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that ( and it’s totally random on it it will or won’t) i simply can’t log in period and that is very irritating.
Also I’m sure there is a comment below that says this exact same review so if i get a developer response saying you’ll work on feedback or something. If you don’t work on it, it makes your reply a bit hollow , I’m afraid.Q-Tip1992Version: 3.9
Completely Worthless AppThis has probably been the biggest disappointment that I have ever had from an app on the Apple store. I looked forward to this app before Aetna took over Illinicare. The app does not work at all. Every single search for physicians turns up a result of no results found. The only way to find any physician, medical group, or any other medical service is to go to the website. In the Iphone app the application will not even open. In the Ipad app, the app does not function at all. The search and other functions are not working correctly. Unable to change providers in the app or make other changes. If I could I would give it a zero stars but that is not possible..Shadowynn96Version: 3.8
Why tease me?The title is related to the fact that it has an option to add my ID Card to my Apple Wallet, when I tap on it, it gives me a black blank document named “showAppleWallet” which I’m sure is the codes directory name. It doesn’t work. Therefor, I can’t even use the feature it encourages me to use.
This app has been giving me issues from the start and I actually just logged into for the first time in months. What a welcoming haha..TheHonestTruth999Version: 5.1.23
Not an error: USELESSError error error.... that’s it. I created/registered and that’s all I was able to do without getting an error message every time I try to click member services or find provider etc. I see this has been an issue for a long time based on other reviews that I didn’t even think about reading beforehand, since it’s not the type of app where you’re trying to find the best one, it’s literally your only option! And yes, I know the difference between regular Aetna & Aetna better health, so I am using (error; failing) the correct app. Why have an app that doesn’t work?.Wish2haveDifINS.Version: 3.1.1
Don’t download - not useableI unfortunately did not read the reviews and downloaded this app. I was excited to get organized and have everything at my finger tips. I was able to register and create a login. THATs IT! I tried to log in and received a error message. I patiently waited thinking it was a issue that would be resolved quickly and tried again. Still nothing. I finally went back to read the reviews and sure enough the same issue was reported back in November. It’s now January and it’s still not working..AmC885Version: 3.1.1
Garbage, but probably better than their websiteBarely usable, very slow, not enough useful things to click on, automatically times out after 5 mins of “inactivity” like when I’m trying to look at the member handbook PDF.P...,,..,.,Version: 5.1.1
One star only because Zero isn’t an optionI read the reviews over the past 3 years about not being able to log in or use the app. I stupidly though “surely, by now, a big company like Aetna has fixed this problem. Surely they wouldn’t continue to push an app that is useless and nonfunctional.” I was wrong. This is THE most useless app found anywhere on the internet! Don’t download, unless you like useless things..AbbyKadabby123Version: 3.1.1
Horrible appApp does not work once you create an account you will forever get log on error messages every time you try to log in. A shame because this app is needed if you do not have a physical card. Development team should of put out better content like they did with the regular Aetna app. This just goes to show that when you have Medicaid you will always get the short end of the stick.Tiffjones2011Version: 3.8
Not usable yetCaptcha launches in random browser window then The authentication signal never makes it back to the application. so essentially I can’t log into the application because it’s coded like a web browser experience outside of the web browser. please rewrite your application to be more user-friendly and don’t tell us to call customer service to handle something so trivial..Anon29473Version: 3.7
The worst appI’ve been trying to log in for a week but no luck and unfortunately the same thing with the browser. I had Aetna international previously, the app was great not like this garbage at all. it’s definitely not the same group of developers. I guess Aetna don’t want to spend on good developers to get this app running. No wonder 1.7 out of 5 rating..Nouman MacBookVersion: 5.1.1
Even worseSo I deleted the app and redownloaded it hoping it would let me log in, and even after that, as soon as I open the app it sends me to a broken captcha on the browser. Doesn’t even let me try to log in. So much for deleting all the info in the app when deleting it. I’m thinking that is some type of HIPA violation..Waynecorp78Version: 5.1.20
NopeThe app is pretty useless, nothing is updated. And I can’t find any of my insurance benefits information..JgvhyfjgvhjvhjVersion: 5.1.23
App crashes 95% of the timeSoon as you get past the sign in screen and you see the home page it takes you out of the app, so you have to relaunch the app and it does it over and over again very frustrating because you aren’t able to get the medical services you need..Dreaaaaaa00001100Version: 5.1.15
TerribleI wasn’t even able to log in! It just stayed buffering and wouldn’t let me in whatsoever! Immediately deleted the app, what a joke. Do better by the people you provide for. What a weak attempt at trying to make it easy for people when all you’ve done is make it 10x harder. Ridiculous.Colomberikan18Version: 5.1.22
This app doesn’t workCan’t log-in. Tired a hundred of times. Keep popping up error message. I guess the insurance cost is so high because they spent and invested in App like this. Can’t even log-in so Whats the purpose of this App. Look at the one star review lol it’s 2023 and simple problem have not been fix. Just forget it..YioyttuVersion: 5.1.22
Have not been able to log inEverything I try to log in it like glitches and goes back to my Home Screen on my phone then I have to go back to the app and I still haven’t been able to see anything . I just wanna see if my daughter was added to my insurance ..Anderson011023Version: 5.1.20
Doesn’t Work!This app needs major bug fixes! Doesn’t even let me login! I used to have Aetna PPO and had to switch to Medicaid, and the difference between the regular Aetna app and this one is terrible. Not fair to give other Aetna members better access to their health plan! This app needs to be completely reworked!.MiscmorganVersion: 5.1.23
Horrible AppSo the app used to work when I first downloaded it. Now, it won’t even load to the login screen. I’ve deleted and reinstalled with no success.
One time it did go to the login, but it continued to “load” something and wouldn’t let me login at all. App is pretty much worthless.JMDulinVersion: 5.1.1
Worst app I’ve ever usedI’ve deleted and reinstalled 5-6 times, logged in and logged out and it refuses to load anything. The only thing that pops up is “request header field too large”. If I didn’t need this stupid app I wouldn’t be wasting my time get it together. Worst insurance with the worst app, makes sense..HishdbdishsvdVersion: 4.5
This App does NOT workI was advised by an Aetna rep to download the app so that I could have my member information even if I didn’t have my card. The app will not let me register. I fill out all of the required information however the “next” button is still greyed out. All I can do is cancel. This is extremely inconvenient..TashaMac2107Version: 3.5
Worked..then didn’tDownloaded the app and it worked for a week, then I got an “error” message on anything I clicked on, disappointed because I had a different Aetna app which worked better than this one, I wonder why this app doesn’t have the same quality..Fka!Version: 3.5
App crashes every time I log inI’ve tried deleting and reinstalling. Im on the latest version. I’m not sure why it never works. I had the exact same app in Maryland and it worked great. Now that I have a new username/Virginia account it never works..ReigninglionVersion: 5.1.15
Made by imbecileThe imbecile who developed this application made it impossible to verify captcha on the first log in - the application opens a new browser window where you CANNOT click captcha- it’s not working. I would fire the whole IT team who developed this - honestly first time ever I see such poor app at Apple store.ShailerzVersion: 3.9
Could not even create an accountI went through the process over and over again and still have never been able to login to the account I created. Why even have an app that can’t create a login properly??.Flipped inVersion: 3.9
What’s the PointThis app is useless. You can’t send messages, you can’t look up medications to see if they’re covered. And it’s constantly crashing and just kicking me out completely…can you please fix it Felix….Tesa1217Version: 5.1.1
Does not loadJust downloaded the app and it does not load when I open the app. I receive a blank white screen with the Aetna logo on top and that’s all. Deleted the app then redownloaded and same thing. Please fix this..Sdm9009Version: 5.1.24
AnnoyingCan’t search for providers by the time i get to the second page it will pop up with an error message oops something went wrong. Even have tried on the browser. Needs to be fixed ASAP!.Angiiebabie65Version: 3.5
No return calls from support for two monthsCan’t log in or even get a reset after the initial set up. Been in IT 20 years. Promised a call and email link from supervisor yesterday. Didn’t happen. Just wasted space on my phone.PsychPA01Version: 3.1.1
This app does not functionI never had problems with my Blue Cross Blue Shield app- this app literally does not function. For days I’ve been trying to sign in and it just loads for an infinite amount of time. Garbage. I should also add that yes- I am a member..Bmanning0200Version: 5.1.22
App doesn’t workOther users are reporting the same issue I am having. I just created an account and when I try to login it gives me an error message. Tried several times and hasn’t worked at all..Kem1cal_WarfareVersion: 3.1.1
UselessAfter setting it all up, I cannot log in. An “error” pops up and the app will not let you log in. I should of checked the reviews before I downloaded the app but it seems to be a continuous problem. Waste of time!.Luv No glitchVersion: 3.1.1
Crashes 100% of the time.Haven’t even been able
To use this app because it has never ever worked for me as it’s always crashing. Annoying..Bzimmer18Version: 5.1.15
Useless just as the websiteI have been trying to file a claim for months. This is a completely useless app. None of the links work just as the website. Such a disappointment just like all health insurance in America..KatinsuranceVersion: 3.7
This appThis is the worst app I ever seen you can’t find a doctor on the providers search can’t see ID card and the worst of all the app developer don’t do anything to correct the issue ..Thony sanchVersion: 5.1.24
It’d be a great tool, but it never worksIt looks so helpful, but I can’t get past the error messages. I have deleted and redownloaded. Restarted my phone. And the app is up to date. Ughhh annoying..Tiffanya21Version: 5.1.20
State?Downloaded the app but it didn’t have my state New Jersey but I am cover because I have the card and everything. I don’t understand why New Jersey is not an option can this be fix?.Bell2380Version: 3.1.1
Terrible appYou know they don’t care about your health when they don’t even have a functioning phone application. God help us all..Rali272Version: 5.1.1
Never worksAlways says request header fields too large, fix this! This has been a consistent issue with this app..EvilpookiechanVersion: 5.1.1
Can’t log onI can’t even log on. It works fine on the website but not the app. It’s disappointing..Service shoukd be freeVersion: 5.1.23
Can’t log inDoes not let you log in at all. I have tried to delete and reinstall several times, still nothing..DrahonslayaVersion: 3.1.1
Unusable AppUnable to login. Tapping “help” produces a “page under construction”. Some security questions are useless because they are too long to fit in the spinner control. What an embarrassing app..B BrazillVersion: 3.1.1
Bad companyAetna should not be a insurance company! It will be better for you to pay full price and go to the ER, then to have this company because you will pay full price at your regular Dr visit..Wsb85Version: 3.1.1
Never worksThere’s always error after error after error. What’s the point of the app if you can never use it?.Vying cv cVersion: 3.7
Flat out doesn’t workWon’t allow you to log in. Continuously says there’s an error. Waste of phone space..Eureeka468Version: 3.1.1
Does Not WorkThis app does not work error error is all I got when I tried to register please fix these issues.Rayve7690Version: 3.7
Not workingPlease fix it is not letting me log in. It just keeps refreshing over and over.AppleuseettVersion: 3.7
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