Proton Mail - Encrypted Email Customer Service

Proton Mail - Encrypted Email Positive Reviews

Unexpectedly Great!This mail client is awesome, it’s free and it’s really free. The upgrade plan isn’t necessary nor required for full functionality of the app. Most products on the App Store that are free have a hidden catch or cripple the free version unless you pay a subscription. Yes Proton has paid subscription to upgrade the storage options but for most individual users what they give you is plenty and if you need more than they give you then you should maybe think about how you use email as a person because 1gb is plenty for mail, if you need more then you most likely are using your mail client for something other than mail or you are too lazy to keep your mail cleaned out. The proton vpn, which is also free and unlimited usage, however the paid plan for the vpn is needed in order to pick your own exit node country. All in all the suite is great and even on macos or windows you can download the “electron” mail app and use it as an open source client for desktop use. It’s just not the official app, however it is transparent in the coding and is basically the webui with some custom css implemented in order to give you a free ui to proton. The only down side to all of this is you can’t just use proton with your favorite mail app. However I’m personally very content with my setup! Highly recommended and very secure!.Lance-PooreVersion: 4.18.0

Still needs features of other clientsThe ProtonMail app works very well for what it does. However, it’s still lacks some fairly basic features that would make its usability even better. The first feature that I would like to see, is that when you read and then delete an email, the app automatically takes you to your next email. Maybe this feature includes a switch inside of the settings, so that you can turn the feature on and off as needed. The current operation is that once you read and delete an email, that takes you back to the email list. This current method of operation really creates a lot of extra clicks. The second feature needed is the ability to filter on an email address. I have multiple protonmail email addresses and they ALL show up under one inbox. The whole idea of having multiple email addresses is to be able to use them for different purposes. If I have one address that collects important emails, it would be nice to be able to filter, or otherwise view, just those important emails and not every email received. I know both of these feature requests have been kicking around the internet for years. But, I’m still hopeful that they might be implemented. I like having a secure, encrypted email system such as protonmail. However, using it could be made easier with some tweaks. Thanks. T UPDATE: The first feature requested above exists on the app. It is a bit buried in the account menus but can be found by navigating to “settings” > “account settings” > “Jump to next email” and toggle that feature on. Thanks. T.AbcTimMabcVersion: 4.17.0

Lags behind rest of ProtonMail suiteLet me begin by saying that I absolutely love ProtonMail. To the extent that it almost feels sinister in the level of brand loyalty I feel. That said, when taken in against the attention to detail and quality I see and experience throughout my everyday, while using their other components, this feels pretty lacking. It’s useful for push or when the web app is running a bit slow (which is just to be expected of a web app, and which Safari is mainly culpable), but 9/10 times, I’d rather wait and use that, as their normal version looks and feels 10x better in using. Then there’s the beta in all its sleek, dark glory, which is doubly nice (sometimes a little laggy on my phone, however it’s a beta and to be expected. Anyways, I would so love to see this app get a little more lovin’, since it has the potential, based on the foundation of its platform to be the best of its kind. This wouldn’t matter so much, were we given options to use something like Newton, Spark, Canary (what I use for other accounts currently), or whatever your personal client of choice may be. To their mobile app division’s lead dev, I would recommend taking a look at Hey (recently released by BaseCamp) for cues by which to enrich the app, but that’s just my own little suggestion. Otherwise, to the team as a whole: thanks for creating and continuing to create the best email service in existence. You guys have my support, figuratively and by way of my annual membership dues for years to come..( ˘⌣˘)づ)˚з°)Version: 1.12.3

Underestimated this AppInitially, I downloaded this application for sending contracts and sensitive financial data, but I have completely converted over. I’ve used Spark for years, and Airmail as well, so I was used to over-the-top features and loads of automated mailboxes and various pins, flags, etc. Proton is simplistic and minimalist in aesthetic, and when you first start toying with it, it may seem a bit underwhelming. HOWEVER, once you create some labels and folders, link your business email and all the normal “set-up” that goes along with adopting a new application, its simplicity is its strongest advantage. No more do I feel overwhelmed and under informed by what is in my mailbox. I don’t feel like I need to spend all this time setting up automations and remembering color codes (because Proton uses WORDS+COLORS! Simple thing, yet so helpful). Overall, it’s just streamlined my workflow, taken away the clutter, and simplified my mailbox life. Something I was in desperate need of! Try it, give it a chance, and I promise you won’t regret it..Anthony RichardVersion: 1.15.4

Bad updateSo, I’ve been using this app for close to, if not over a decade, and it’s largely been fantastic. It’s still probably the best email service imo, but the last update is creating significant irritation. First, they moved the compose button from the top right to the bottom right. Even knowing that, I still struggle to find it and wonder where it went at times. They also made it hover over whatever box you’re in, so if you have a habit of looking down your whole inbox before scrolling, it gets in the way of things. That second part is a minor quibble, but I *hate* it so much. It’s wildly distracting and ugly. Bigger issue though is the broken “load image” button. At first it was just gone , but now it just doesn’t work 100%. I appreciate the effort to block trackers and I still want that, a lot of emails I don’t need to see the images, but I’m a collector and I have several websites I’ve used for decades, I need to be able to see the images in their links and I’m ok with letting *those specific sites* use trackers (do I like that they do it? No. But I am willing to settle). Now I’m lucky if even half the images load *after* pressing the load images button. It’s just really frustrating and distracting. I used to love proton mail, I’ve never gotten unwanted spam since switching. But these are big irritations that came uninvited. Whatever happened to “if it ain’t broke, don’t fix it?”.J LaheyVersion: 7.5.0

Incredible app but….I’m not sure if I’m the only one who feels this way but whatever the reason is for making the app completely encrypt and lock you out of all previous emails and their contents when you have to reset your password is absolute insanity. I am guessing that it has something to do with keeping your account as secure as possible in a unprecedented way but it was absolutely heartbreaking and absolutely unbelievable to lose so much incredibly important and valuable information that I couldn’t go back and reference such as extremely important attachments or simply important informational content like contact information, times or dates etc. in my opinion I would absolutely keep that security feature because it’s in-genius but it would be nice to at least have the ability to attempt a full recovery once. And then, if that attempt fails THEN have the non negotiable security encryption enacted. This devastated me with my first account and not all of us are fully aware of the actual consequences for pressing reset and or understanding exactly what doing this actually results in. I chose to make a new account but only because I love most of the security features. Just not that one. Well intended but for non paying clients who may not be familiar with the service I think leniency would go a long way. Thank you for the service.AnjeduVersion: 7.9.2

Great mail app for privacy focused individualsThis application gets a lot of things right. The service blocking trackers is a wonderful future that is welcomed for someone like me who values their privacy. There are some things that the app is missing that I hope there are added in the future. The ability to choose which maps opens when you click on an address would be great. Also being able to add an email address from a third-party service through the application would be wonderful as well, instead of having to go through the website on a browser to add the email. I do also wish that there were more customization options for the layout of the app. As well as selection of colors. I like that there is a dark mode however, I wish there was an actual dark mode option for OLED screens. these are more of quality of life improvements than things that are needed in the app however, I think that the app itself and the functions and services are provides are more than adequate and definitely worth the price. EDIT: Apparently you can a third party email to this service, but only if you’re paying for a business account… If you’re paying a premium for this service that should come as a given, not something locked behind a larger paywall..KaiiserrVersion: 4.14

Can’t send important emails/inconsistentI’ve been using Prtnmail for a while, and it has recently been brought to my attention that I haven’t been able to send emails to specific secure emails, namely to my Credit Union Financial Operations (finops) and to the Claims Adjuster of my insurance company. Additionally, I can’t use my ProtonMail email address as my primary email address for my bank account, as they don’t allow anonymous email addresses to be used by their customers. Is/are there ways to get around my issues I’m experiencing? These are important emails, and I wasn’t aware that they didn’t go through until I had contacted the aforementioned companies to follow-up with my emails. Had I not contacted my Credit Union, I would not have known that my email message didn’t get received by the finops department of my Credit Union. On the other hand, I did receive an email alert immediately after attempting to send my message to the Claims Adjuster stating that my message failed to deliver. Can somebody at ProtonMail lend me assistance or explain the reason(s) as to why my messages aren’t going through? How can I resolve this issue? This is a deal-breaker for me, and I’ll need to find a secure email server that I can use for more consistency/reliability. It makes me wonder whether or not other important email messages I had “sent” were actually sent to the recipient(s)..Hypn0chainVersion: 1.12.6

In the end encryption is vital to our basic human rightsIsn’t combat reaching everyone of us to utilize some form of end and encryption in our communications very much like governments due. When companies begin to read and index emails easily because of the PGP protocols it makes hacking seamless for nefarious actors as well as governments looking to monitor individual citizens in order to target. Therefore proton mail offers an excellent source I’ll be at a pricey cost. It is important to note that another email provider Nonnas to do note provides even more robust encryption as the email address and your subject line are encrypted. They are free service offers similar options as proton mail but far less expensive cost. They are also in the EU with much more stringent privacy standards. Neither one of these platforms are subject to US search warrants. But note it is far more important to encrypt your email address so that you can’t be targeted in the subject line is an equally important tap task to be encrypted. The downside is the GUI is poor very poor. Proton mail offers a nice GY that integrates with the devices very nicely. All in all when comparing email platforms the only other platform I’ve seen that measures up to these two is start Mail..GvaluationVersion: 4.0.5

Great email service, buggy iOS appI’ve been on a paid plan for several months and highly recommend ProtonMail, the service, in general. It does what it’s supposed to do, and the privacy focus is first rate. However, this iOS app suffers from two defects— one an actual security risk if unnoticed by a user, and one merely annoying. The serious defect is in the PIN/TouchID feature to lock the app. I use the PIN option (leaving TouchID disabled) and it usually works well enough, but from time to time I’ll open the app and it immediately shows my Inbox without a PIN. I contacted ProtonMail support about this, and was asked if the problem occurred after an app update. I couldn’t determine that, as I have my phone set to auto-update apps. The only workaround is to logout of the app entirely. My other apps with PIN lock features have maintained that setting for years, across major app upgrades. The annoying defect, as others have noted, is the lack of notification synchronization across devices with ProtonMail apps logged into the same account. If I read a new email message on one device, the badge on the other device’s app icon still indicates the unread message. This is by no means a deal breaker, but it should be fixed for a polished experience..Steve the GeekVersion: 1.13.1

Excellent Service Great For Privacy!I am a ProtonPlus paid user, I started with a free account but I actually paid 2 years in advance I like it so much. I really am not cool with advertisers having the ability to read my emails which often contain much personal info. The ONLY reason I am giving 4 stars instead of 5 (which is not really protons fault) is because there are some companies that will either not accept your email address from proton or some online stores that will cancel your order when you give them as your email. It has only happened a couple times so far. I’m pretty sure the reason they don’t accept is because they are assuming your are some kind of criminal or scammer because you have a private email. When in actuality it’s because people are starting to realize what are huge problem we are facing with these tech companies knowing every detail of our life and mind. Anyways I’m hoping as more people start to use Proton, the stigma will be erased. Also if you notify proton of this they contact the company that is denying your email. Other than that it’s great! Some great features for filtering your emails into different folders too.Against GoggleVersion: 1.13.1

Awesome service and appI have been a Proton user for a number of years ever since I first understood the need for a more secure email service than than what the various freebies were offering. Proton’s free service is amazing, but I also wanted to support the organization and take advantage of some of their other services, so I have been a subscriber for awhile. I use the Proton email app (as well as the Proton Drive and Calendar apps) on my iPhone and iPad, and I have never had any issues on either device. The email app is nicely designed with a clean interface. The app (and web-based version) works really well, and I know that my data is more secure because of it (and I’m not being inundated with advertisements that seem to know way too much about me). I highly recommend Proton all around and am grateful that such an organization exists given the myriad companies that want your personal information in exchange for a “free” service. Keep up the great work!.54JAMNCVersion: 4.9.0

Poor “update”!I am a paid subscriber for the last year or two and overall have been satisfied with Proton mail. Previously my only disappointment was the search feature only searches subjects and senders. But this last update has been frustrating with no discernible improvement in anything. Previously, I could swipe right to delete an email without opening it. Now, it swipes part way and bounces back to the left like a snapped rubber band. Then, usually it will disappear, but not always. Sometimes it just becomes “read” and remains in the inbox. On my iPad Pro, into addition to the new behavior described above, I also cannot move an email to a folder using my Apple Pencil. Was never a problem before but now the merest attempt to scroll in the folder list to find the right folder immediately sends the email to the nearest folder it *thinks* I touched. This was never a problem before. Yes, the inbox looks different. Not better, just different. And more kiddy colored or something. So what? I haven’t figured out yet what someone thinks they improved with this update..Nickname1492Version: 7.0.5

Great service, lacking a few features to make it a home runProtonMail is an excellent service for both the privacy conscious and the masses. The reason so many email providers are free is because it the provider is in a privileged position to scan all of your emails. ProtonMail sets itself apart from the rest, and doesn’t read your email, or store it in a format that they can access. I would highly recommend a paid plan, even if you don’t need any paid features. Pay for your usage with your money, not your data. However, the absence of one feature makes the ProtonMail experience painful (-1 star): No notification dismissal syncing. If I read an email on my iPad, it will still show the notification on my phone until I open the app. Almost every other mail/chat app has notification dismissal syncing, but when I asked ProtonMail about implementing this feature, they said it was not possible. If they found a way to add this feature (and it’s possible considering other services can do it), then this service would be a true 5 stars..HeySRIVersion: 1.11.5

Excellent all the way aroundThough there are some features missing from more traditional email applications (e.g., auto-reply, calendar integration, read receipts, pins, etc.) it handles the main concerns and uses very well. Encryption is great, though still needs a bit of growing to handle end-to-end encryption of the subject line and email addresses which is currently encrypted, but not end-to-end. I have had no issues with emails coming or going, and the app works smoothly with current functions. Having the ability to quickly encrypt emails to non-proton users is also great. While there are plenty of free services out there, they are free for a reason. With Protons’ new pricing plan, one can get the VPN, email, drive, and calendar services all under one price which is seriously worth it to me for the privacy. These apps really help to take control of your data and take control of your online presence. While I understand people who believe they have nothing to hide from bots and “anonymized” data collection, there is a really big difference between a company loosing fully encrypted data the company cannot even access, and data transmitted encrypted but stored on company data services unencrypted. Companies pay ALOT of money for granular data to target people with specific advertisements, so understand for these free services that the user is the product. Please keep up the good work, people rely on these services..HaVoK-O7Version: 4.6.0

My new primary email serviceAfter using Gmail since it was invite only way back in the mid-2000s, it was time for a change. My private emails should not be subject to scans that serve me ads and do who knows what with my data. I had a free ProtonMail account for several years but finally went all in. I purchased a paid plan, decided to setup my own custom domain, and have migrated all of my “critical” email over to ProtonMail and I won’t be looking back! The redesigned Mail app has significantly improved the end-user experience and added a lot of features that were lacking in the original app. It’s easy to use, intuitive and you certainly don’t need a degree in Computer Science to understand how it works. On the few occasions where I’ve needed to reach out to them for support, their reps were always friendly and helpful. I’m excited to see them expand their product offerings into things like cloud storage, VPN and calendar..BudsVersion: 4.0.7

Service gets 5-Stars, The new iOS app 1.5 Stars.The service is fantastic, in fact I am a subscribing customer and an so glad to have shed my spyware e-mail accounts. The iOS app was never great but it was adequate, the latest version released 4/8/22 is horrible. It has this “Conversation” mode “feature” much like the focused inbox thing in Outlook that groups e-mails together from the same sender/subject. I know that many people might love this but I hate it! The app also removes the past messages in the tread from the chronological listing in the inbox so only the latest message shows, I REALLY HATE THIS! Often I go looking for something I know I got 2 weeks ago but someone in the thread sent a message later so the message from person A from 2 weeks ago is missing and you have to open the one from Person B a day ago to find the one from Person A, Aggghhhh! Just give us options! Many people like that style but some don’t. Please give us a way to turn this off. I hate this so much that I’m trying to figure out how to reinstall the old version..MppkllVersion: 3.1.4

It’s not perfect, but it’s always workedI think people often become accustom to the convenience of virtually perfect, bug-free mainstream apps by developer-giants. Protonmail is a more privacy-oriented alternative to these other mainstream apps. However, being so, and with the added security and privacy measures, I don’t expect it to be virtually the same as the native included OS mail client. I could go into detail about the various bugs I’ve encountered over the time I’ve used the app, however, these bugs have never caused the service to fail, and there are other variables with the way that I use ios that could be responsible, such as not having automatic application updates activated, etc. Bottom line is that, Protonmail has provided the alternative service that I was seeking, and has never been unusable throughout the time I’ve been using it. Five stars for end-to-end encryption. Keep up the good work..Bond_64Version: 4.15

Good service, but app is missing modern featuresI recently began using ProtonMail. Overall, I like it quite a bit. I appreciate that the privacy features are basically invisible and for the user, it operates basically like one would expect email to. That said, the app has a few missing features that a modern email app should have, the absence of which make it feel subpar. Chief among these is the lack of conversation view, an oversight made more annoying by the fact that the web version of ProtonMail has this feature. The userbase’s desire for this feature was acknowledged nearly 6 years ago on ProtonMail’s feedback site and it was promised to be implemented “in the future,” yet still has not been. I, like many people, primarily access email through mobile devices and the lack of this feature and lack of progress on implementing it has made me seriously reconsider whether I will continue using ProtonMail. Another missing feature is notification syncing between devices. It’s annoying to see a badge notification on one device for an email I already read on another. The lack of support for dark mode and/or themes is also annoying, and again, this is made more annoying by the fact that this feature is present on the web app. Finally, a more minor missing feature is the inability to set custom notification sounds. On a device where I might be getting notifications from multiple apps, it’s helpful to be able to customize the notification sound so I know what app the notification is from, rather than just a generic “ding” that is used by multiple apps..Filmnuts65mmVersion: 1.15.11

Much better! Thank you!I am an individual who relies on a screen reader to navigate content, and I have contacted Proton numerous times, giving feedback on accessibility. I wrote a review a while ago expressing concern over BoiceOver not reading a given message/composer field. Within the last two releases, the problem no longer exists; I can now use VoiceOver to read my message before sending it. Every time I contacted someone, Proton responded within 24-48 hours, and every time they stated that they passed my feedback to the respected team. Proton has improved its accessibility, making my life easier. While there is still work that can improve the user experience for screen reader users on iPhone, it is a step in the right direction. I will continue using the service and provide advice concerning accessibility. Thank you for all your work thus far!.TrumpetEagle15Version: 4.0.6

Why*Edit- I understand and don’t disagree. My request is that you consider offering a lower priced package that provides the ability to organize without the extras. For those of us who don’t need or want everything, but could really use the organization benefits. I’m not requesting this out of desire, but out of need. What you provide is exceptional and I don’t want to lose that. I appreciate all that your team offers. All I ask is that you consider the request. Broader picture perspective. If you feel that you need to charge for folders and labels please consider creating a separate paywall option at a lower price point. Charging $60 yearly baseline for the ability to organize emails is steep. The four folder + three label restriction for the free version isn’t useful. I don’t need 10 addresses or 25 calendars. I doubt many do. Is it that costly for you to provide us the ability to sort and organize? I love proton. I loved it more when there were typical options that basically every other mail app has..Basic.BrendaVersion: 4.15

Proton great but..I love proton services and all that they do, especially in these days. I use other proton services and use proton mail online which is very nice. Regarding this app, it’s just OK. Not like the online service but OK. I would give proton five stars but for this particular app I’m knocking a star, I would actually knock more stars off but I realize that this mail app is in it’s just beginning form. My big issue is that I am visually impaired and it’s extremely difficult to see what’s on the screen because the Mail app uses tiny fonts. Plus it does not follow my iPads fonts settings. It’s stuck on its own tiny tiny fonts. So it makes it very difficult for people with visual issues to see. I just do not get why designers programmers default to such tiny fonts. They must be designing these apps on their phones. Plus this app seriously needs a dark mode. Hopefully all these will eventually be done and then I can rave about yet another proton app..WetfrogVersion: 1.15.10

Great App From a Great Company With Incomplete Key Basic FeaturesI have been a subscriber for years and I love everything about Proton and the apps they release, what they stand for, their policies, and, with the exception of stale macOS apps, the pretty consistent stream of updates and UI modernization for their apps. I would give this five stars if not for the fact that attempting to view message headers and message source in the iOS app results in only a small “Coming Soon” dialog being displayed (for a good while now). To this developer, I’m not sure why Proton will not implement these two basic features. And “Coming Soon” seems to be becoming “Maybe Coming or Maybe Not” after all the time that has passed. I hope they get around to finishing the iOS app and enabling users to inspect headers and source of a message without requiring us to leave the app and go to the Proton Mail website. These features worked fine in the app until their latest big update a while ago. So, please address this, Proton..Jj.b.jjVersion: 7.2.2

Excellent Privacy Focused EmailTLDR version: great app/service for the price. App could use some creature comforts from an app like Spark or Airmail. It does what it advertises and does so at a fair price, especially if paired with their VPN product. In my opinion it works best when paired with something like gmail for the items where security isn’t as critical. That way you’re not missing out on the convenience of google for certain items (family calendars or contact sync to iDevices for example), at least until Proton is able to provide solutions for those use cases. Only suggestions to make this mail app better would be to have a one touch option for archiving a message on the screen when I read a message. Currently one must either call press to open the menu bar further then again the archive, or press the folder button at the top then choose the folder and press apply. The second functionality improvement would be use of share sheet or at least ability to export a message as a pdf. Every now and then it’s nice to be able to forward an email to someone as a text and export to pdf makes that happen easily. The other suggestions are cosmetic only, and that is more color schemes, at least a light and dark would be nice and the option to use other app icons. The lock is nice but they also have the various proton logos that would work well too..JeffTPharmDVersion: 1.11.17

Poor UX changes in recent updateI will start by saying I've never once left an app review, but as a software engineer myself I feel strongly enough to share my feedback. This is a VERY minor nitpick, but I observed that a recent update had overhauled the UI. As a whole, I think it looks fine and works as expected. However, one of largely used features of mine is swipe-to-delete/trash. The functionality has been altered to more of a long half swipe + a hold, in order for the swipe to process. This is different than the previous version where a quick light swipe would delete the item. Now, a quick swipe varies in results, sometimes deleting the item, sometimes only opening the menu bar option, and occasionally registering as a down swipe and trying to refresh the page? At random times, I try to swipe delete multiple emails back-to-back, it seems to register as if i'm pulling down the screen to refresh my inbox. It is frustrating due to the fact swiping to delete is noticeably less fluid/reliable, and increasingly inconsistent with it attempting to refresh the page. I understand there are other methods to delete items, but swipe-to-delete is one of my most used actions that is noticeably worse, to the point I personally find it more frustrating to use. Again, very minor and extremely subjective, but for my use-case I find the updated way that this action is handled is definitely a downgrade, rendering the functionality rather useless for me which I find disappointing. Overall it's a fine, reliable app. I just am disappointed when well-working features are changed. I'm of the mindset of "If it ain't broke, don't fix it"..YtsemdVersion: 7.0.4

Protonmail good; app not so muchI like proton mail except for the silly “All Mail” box which seems to store things I thought I deleted. The app doesn’t allow you to bcc yourself on all messages automatically which is something I started doing a while ago. So I find it annoying. So when I try to clear out my inbox and clear out all mail, I delete my sent messages that I hadn’t filed and lose all record unless I filed a response to the message I sent. I can learn new habits I suppose, but I wish the app allowed me to say I always want to bcc or cc myself. PS: the developer responded to my silly “all mail” comment. They like the box. But here is the issue. I use thunderbird. I go in and delete all junk and trash. However those messages stay in the all mail box. To get rid of them altogether, I have to delete the messages in the all mail box. But when I do that, it deletes all my sent messages. So deletion works one way from trash and junk but two ways from sent mail..NicknameElizabethVersion: 1.15.4

Secure and spam freeI’ve been using Protonmail for the last two years, and it’s been an absolute joy to use. I had been using Gmail and became increasingly frustrated by the amount of spam that I was receiving almost every day. My attempts to create spam filters proved useless. I’m sure I had created at least 100 spam filters, and yet my inbox was polluted by uncontrollable spam emails. Changing my email address to Protonmail required informing each of my contacts of my new address, but the effort was worth it. I’m no longer being inundated by spam. My inbox isn’t cluttered with the irritating junk that filled my Gmail inbox daily. I’m a paid subscriber that allows me to have multiple folders making it easy to organize my emails by content and sender. I highly recommend Protonmail..Lee56232Version: 4.16.2

UpdatedI deleted the app and reinstalled as asked in the developer response and I was able to log in this time. I have not yet had a chance to use the app, but everything looks good. Now I just wish proton gave more time to complete the steps necessary to get the larger mailbox. I’ve had more pressing concerns to attend to than going through all the steps necessary to get the additional storage and now it’s too late. If proton mail is all about privacy, then why do they require you to upload your contacts with all your contacts’ information in order to get the additional storage? What if I don’t have any contacts? Which I don’t because I’m starting over. Makes me wonder if it’s really as privacy focused as it claims. Also, the problems with the app prevented me from downloading and using the app in time enough to fulfill that requirement for additional storage. I never had a chance for the additional storage between these two issues. It’s not a problem yet, but if it becomes a problem, I’ll have to change my email AGAIN or hope I can afford a premium subscription, which again, I’m not sure I’d pay even if I could afford it since I’m required to give proton my contacts’ information in order to get the larger mailbox storage which makes me think they make at least some of their money off of data collection from customers. *** When I try to sign in, it says “user already signed in” but then doesn’t allow me passed the log in screen. So am I logged in or not? If I’m already logged in, then i should be taken to my inbox. Out whatever the open page is, I wouldn’t know because I can’t get passed the log in page..Sue_mh.17Version: 7.9.3

Clean & junk freeAlthough I never had the time to sit and read ab the newer version of proton mail and chose to stick w the original, I’ve had no difficulties. I find this email to be the easiest and once I learned more about the encryption technologies, I realized it was more trustworthy than most. I don’t use it as much as the others I have because I need it to stay as great as it is. I haven’t seen spam attempt to get into my inbox. Because I don’t have so much junk mail here, I use this email only for important things I don’t want to get buried. Like, atm, my doctor is sending me some records via email. I’ve heard that google reads all emails. That’s just not right and while I have nothing crazy shared on there, it’s just not ok to be so nosey. Honestly, I know anything shared online can be found even after deleted, even after system restored, even after accounts are removed, but at least proton mail doesn’t care what I’m talking about. I don’t even care what I’m talking about most of the time! Haha! I’d like to believe that proton mail doesn’t sell data to any party. I’d probably never know. In the world of deceptive privacy policies, and consent forms no one has time to figure out what they’re agreeing to, I’d like to say thank you. Thank you for keepin it simple. And protected. And thank you for NO COOKIES. Oh goodness. Im not a huge techie obviously, but I never accept cookies. I use your free VPN as well. Might need to get the paid one now. K this is stupidly long. I like this email. Ty krissy.WhosthatkrissyVersion: 4.16.1

Face ID not working to login to AppIt seems that Face ID is not working to login to the App. I’ve tried multiple times by first logging in manually and then enabling Face ID. But every time I logout and then try to log back in, Face ID is not initiated. I login manually again and see that Face ID is disabled. I enable it again, but it goes back to being disabled every time I close the App. Is the Face ID function only for access when the App is logged in, or is it designed to allow fore using Face ID to login when initially opening the app? Reply to developer: I saw your reply and do not agree because after three days of trying, the App will now allow me to login with Face ID. I don’t know what changed in the App, but I just kept doing the same thing. I have now installed the ProtonMail App on my wife’s phone and Face ID is working properly too. Increased my rating from 3 to 4 stars. Update #2: thanks for replying back to feedback so quickly! No, I did not need to choose or select any keychain or password icon. When the app is completely closed (swiping up from the bottom, on both an iphone X and XS Max, to close the ProtonMail app), then pressing the PM icon only once to open the app: FaceID now comes up immediately and after correct recognition, the PM app is unlocked and accessible. It was not like this when I first installed the app, but now it works this way..VC FanVersion: 1.11.6

Great services, app needs workVery pleased with the email and vpn services. Recently bought a visionary plan to try out a year in hopes of migrating all my domains emails under proton. While the web email works perfect and the iOS apps function ok, I have a big qualm with the UI of the app for iOS. The left column sidebar has this huge separate area, that does not appear to be moveable or collapsible, that lists link to settings, bug reporting, log out, and more. This utility section separates the main mail inbox, trash, archive, etc., from the user designated folders and labels, thus requiring scrolling past the utility section to see folders. It’s an annoyance, folders should be with folders. You can see what I’m talking about in the 3rd preview pic. On the web based, this is not the case, and user creates folders & labels are right under main inbox, trash, etc. this is the way it should be, folders in the mailbox section. I really wish this would be fixed to be either the same layout as web based, or maybe user configurable. Rarely do I need settings or bug reporting, but I use folders and labels multiple times a day for different emails and organizing, and the current app makes this not very cohesive layout. Maybe nit picky, but I am not sure I’d be able to deal with moving all my emails to the service if the app keeps this layout. I’d be bummed as proton supports folders and labels for emails, which I love..Wlh2Version: 1.11.4

My privacyI will suggest the best way to get 5 stars would be to have free or much much lower prices as anyone can barely afford food these days and now I’m paying for mail also I have a free gmail so it’s possible to do. The other is I chose this platform because of its security and I still have my gmail and use it for other stuff not that important and wanted to keep them separate. Now I see if I want more free storage( I’ve only been here a week ) I’ve got to combine them? I didn’t want to. I want the other stuff and want to keep the lesser stuff over there! This is my so called Hope account , the other my regular mail only some was coming this way ( doctors stuff etc., ) however I don’t want to combine them but don’t have the extra money yet , I signed up for a free account now I’m being told something new Not very happy about this!.BluejaySummersVersion: 4.12.1

Loving ProtonMailThe interface is crisp and clean. Please don’t ever change it!.PongyiVersion: 1.9.0

Price too highI trust Proton and it is a good product but refuse to pay $84 Canadian for email service. Keep looking for alternative..SeasiderGVersion: 1.15.4

Awesome BUTThey should add an option to remember your password so you don’t have to re write your password every time.CanadianNewbieVersion: 1.11.14

Notifications are so badProtonMail, what happened? I’ve been a paid subscriber for years but as of lately iOS 15, I have not received any notifications until I open the app. Then all of a sudden I have 11 unread emails from days prior. At first I thought it was app corruption so I logged out of my account, deleted the app and reinstalled but it’s still broken. I’ve been waiting patiently for this to be corrected but it’s been months now. When will it be corrected?.Kodiak_300Version: 1.15.8

Love the App … butIt would be really nice to be able to BLOCK spam in the mobile app.SlabRyderVersion: 4.5.0

Best alternative to GooglePrivacy forward company making outstanding products. Make the switch..Cryptic1842Version: 3.1.6

Unread notification almost always wrongThe unread count doesn’t sync between devices for notifications. So if you get a new email and read it on your computer, your iPad and iPhone still have the red “1” icon calling your attention to the app. Then you open the app, expecting to see a new email, only to find an empty mailbox. Later, you’ll have another false unread badge on your iPad, again opening the app to find no email. Basically, if you have multiple devices, then the unread mail badge will _by definition_ be wrong more than half the time. So you’re jumping between devices like whack-a-mole clearing fake notifications. I reported this bug months ago, no fix. There are also other modern features missing, like an inability to change the order of email threads (e.g. newest email at the top instead of bottom), but the constant false unread notifications are incredibly annoying and my biggest complaint..SteamyDinkinsVersion: 7.7.1

Updates removing features and adding bugsCan't view message headers or "view HTML" anymore (says "coming soon"??), app freezes up completely when I switch to another app and switch back, viewing messages doesn't mark them as read... wtf? where's the quality control here?.Nec2607Version: 7.6.1

Unread email notifications not going away.After reading all emails, unread notifications do not disappear. I reported the bug..KC10033332Version: 7.2.0

About Proton PlusGreat app and neatly organized with a simple modern design and had no problems so far. However, I don’t like how Proton Plus doesn’t offer a one time payment and instead only offers reoccurring payments like a subscription. Usually I wouldn’t mind an app having an upgradeable storage as a subscription option but it gets unfair if the desktop app is locked behind this paywall. I much rather support Proton and have access to the desktop app with a one time payment so my access on my desktop will be future proof. Please consider this..Ash BrimmingVersion: 7.0.5

Bring back the state icons in threadsIn the versions prior to the version 7 (oct 2025), message headers in message threads had icons indicating the location of the message, like archived, inbox, or trash. This was super useful for organizing. Now they are hidden. You have to expand the message and then expand the header to view them. Please bring them back..HiyelVersion: 7.0.5

What doesn’t workI enjoy much in Proton mail but some lacks prevent me from replacing other emails in favor of Proton. Specifically I can’t organize the Inbox or other folders by sender. I use that to clean up my folders. I now have more than 9999 emails in the Inbox. Is it too much to ask to provide that sorting tool?.ChickadeeoncallVersion: 7.0.4

Great appBeen trying to de-google and de-ms myself and I have mostly succeeded! (Now using proton for everything that I could remember), great alternative to google. The only thing holding me back from 5 star is the storage. I understand your not google sized and giving everyone 10GB would be expensive but it would be great. Thanks for existing proton!.KoplayzVersion: 4.8.0

Fantastic, worth every penny as time goes onYes, Protonmail is not cheap. But I believe in their mission. I’m happy to support their fight for privacy by default by paying for their services. Additionally, new products are being added over time. With ProtonVPN, Proton Drive, and Proton Calendar, this is a great replacement for the Gmail suite. I would like to see an online Word, Excel, and PowerPoint editor too in the future. Additionally, a family plan would be great where existing protonmail users can be brought together under one plan. Currently there is no option to do this. So please if you could add this option, that would help see higher adoption rate for your fantastic services! Cheers!.VM-111Version: 4.1.1

Needs proton calendar for iOSAmazing app but when are we going to start seeing the integration of the proton drive and proton calendar into the iOS platforms?.Daymon250123Version: 4.0.0

Hate new brandingWould continue using but your upgrade is terrible. Great new streamlined features I’m sure, but one major reason I chose your service was the dark and discrete look. Will be choosing a different service now due to this ugly purple and white look. So disappointed..BlackseagypsyVersion: 4.0.0

Great so far!I am a bit disappointed that I cant use the encrypted calendar on my phone app… really unfortunate. Otherwise this is just what I was looking for! Canada has a similar encrypted provider, Thexyz, but, apparently, Canada doesn’t have the best security/privacy laws..Jeffrey_burnsVersion: 1.15.10

Subscribe is not worth it.More free stuff please. Or one time purchase. Does anybody actually pay monthly for subscriptions to an app?? What a waste of money. Subscribe to any app is such a scam. Unless it providing new media like Spotify or Netflix why the hell would a monthly payment be a good idea???.Roam514Version: 3.1.4

Crash on start fixedWow, after latest “redesign” update, now the app literally crashes back to home screen at startup. So now I cannot check emails. Amazing. I am guessing you no longer support iOS 12.5.5, but if that’s the case, you should have blocked the update for this iOS version but you didn’t. And of course there’s no way to roll back. Edit: crash on start fixed quickly thank you. I like the new design but there is no dark mode option like it says in the release notes. I guess it’s because the app is following the system-wide theme setting and doesn’t have its own dark mode option. Since there is no dark mode system setting in iOS 12 so the app is never in dark mode..OmganameVersion: 3.1.4

Encrypted EmailsI love the fact that this email service is encrypted. I’ve been using the free version for quite some time now. I finally bit the bullet and subscribed for a year. I was hoping that there would be a setting for font size, background colour choices, etc., but there wasn’t any. Don’t get me wrong, I love the plain look, but wouldn’t mind a little colour and being able to choose larger font for those of us who need it. I have recommended ProtonMail to my siblings and recommend it to whoever is reading this too..LucyLane2Version: 1.15.4

Very ImpressedI am very happy user of Proton. I’m very grateful a company like this exists. I feel well protected and that my best interested are at heart. The service it’s self runs great and easy to use. Highly recommend..Erik1625382965Version: 1.14.1

Email I can trust & only getting better everydayProton mail and the suite is a great alternative to G suite and it’s only getting better everyday. I would rather pay a little for a service that I know isn’t stealing my information and provides great VPN protection too! I can’t wait to fully switch my email over, once I can change it with every account, but until then the mail forwarding is very helpful!.Roddy_pipes23Version: 7.9.4

Works.... butThis is a fine app, but they need to include an option to choose all email and allow users to mark them as read..Hipnosis1Version: 1.11.2

Buggy & PesteryThe phone app won’t mark emails as read once you’ve opened them; I’ve been having to load up the website to mark emails as read. It will pester you to change your plan to a paid one, and not let you close out of the dialogue until you scroll down and manually select “continue with free account.” If you’re like me and won’t pay for a service until you’ve tried it for a good, long while, this will really… colour your opinion of things. The iPad app is just the phone app stretched out; rows and rows of emails stretched out across the screen. It’s ugly, and looks lazy. I enjoy the service of Proton Mail, but these apps aren’t very good..TylrRgylVersion: 7.2.2

Lacks basic email client featuresStill no conversation threading or dark mode after years. These features would take a few days at most to implement..IsaacFosterVersion: 1.15.4

GoodGood.Big if scc dc cmVersion: 7.9.3

Solid service, no tablet interfaceI still just use this on the web, since the mobile app doesn't have a dual-pane interface. Unfortunately the message pane on the web sometimes doesn't scroll through messages..ArchitypitectVersion: 7.9.4

Still navigatingSo far it’s ok.Tegdib!Version: 7.9.3

The Best.Period..NibbanandaVersion: 7.9.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.9.3

Proton Mail - Encrypted Email Negative Reviews

Proton FailI’ve been using the app off and on since August 2021, but not as my primary. Then one day out of the blue it logged me out and said “Your session has expired because you have been inactive for awhile or because it has been revoked”. Great. I tried my password, but it no longer works, I guess they erased it with their recent update and or reset it? I do not have MFA or another security email associated with it. When I reached out to them for help they asked me many questions and I answered to the best of my ability. One of which was what was in my sent folder, I told them and another was what time I last logged into the app. Very odd questions, I have no clue the last time I logged into the app, I would not have the precise time and further more I don’t logon into it, I just touch the app! They refused to help me. They stated, “We regret to inform you that the answers you provided were insufficient to validate your account ownership”. I get it, it’s a security thing and in some ways my fault for not setting up more security measures, but I’ve given them a lot of details, what’s in my inbox, deleted and sent folder, also when I downloaded the app for the first time. Still nothing, with no way to help me. Now I have to change my email on a lot of my accounts yet again which you can see in my email box that they asked about. One of which, Dominos I won’t be able to, goodbye to my points for a free pizza and good bye Proton unless you can assist a hungry man out..Murdock85Version: 3.1.7

TrashI’ve been trying to use Proton mail for about a week now. So far it’s been a nightmare. Their system won’t allow you to receive verification emails when you try to switch your services over, unless you add a recover email and phone number. The problem with this is, there extremely long and confusing instructions to do so are out dated and no longer match what you see when you’re in their system. So it’s a labyrinth. One in which I have yet to solve. Additionally, support is not only worthless, but rude as well. When you reach out for help, they’ll say something along the lines of “well, did you follow the directions?” No. I did not. Because the directions are outdated and inaccurate. Lastly, the whole platform is clunky, inefficient and not intuitive at all. At this point in time, I’m leaning to find a different/better service and believe the ratings on the App Store are forgeries. Update: I don’t “feel” this way. These are the facts. No, it wasn’t one particular service. It was all services that require you to verify your email address change. If I can’t receive the emails, I can’t verify the change. Way to make it easy to adopt your product. I gave up. Deleted my account. What’s the point in having an email if you can’t use it for everything?? Therefore, I no longer have access to any ticket numbers. Provide a private chat option and I’d be happy to share the email address in question..Beggars can't be chosersVersion: 4.19

Bad support, no option to callGreat application, great idea, great features, good pricing…. And the support service that will make you want to pull your hair out. To start, the integration with Apple is HORRIBLE, do NOT start a subscription using Apple’s subscription option. Reasons being the plans offered are only 20% of the available plans offered through the main site or any other platform. You will not be able to switch to another payment option or plan offered outside of the 3 options listed for Apple. You will not be able to cancel your subscription immediately. Now for the support… the only support offered is via email, unless you purchase a business plan which allows for a request to call… I would have done this option just for the ability to call and resolve my problem in a timely manner but unfortunately they will not allow you to switch to a business plan if you’re honest about this being the reason for the switch. If you do contact them via email, expect 3-5 days for a response… yes, 3-5 days every response… I’ve even replied back to a response within 3 minutes of receiving the email in hopes for a reply and had to wait 3 more days… if you have a time sensitive, please save yourself and try another option. No matter how good it is, it will all be worthless when you have to wait a month to fix something, trust me..JncwinnerVersion: 4.18.0

No ability to use the Mail in a free version.UPDATE: The developer responded with misinformation about still being able to manage your subscription using Apple subscriptions. When I go into the Apple application, it clearly states under my account “cannot manage subscription through the app” which is exactly what I’m talking about. Clearly the people responding to the reviews Have no idea what the product is or what’s working and what’s not. Old Review: When I first got this product, there was a free version that I could try. It was great. I appreciate everything they’re trying to do. I loved it so much that I signed up for the paid yearly subscription. I have paid twice for this yearly renewal.I don’t like the fact that you lose access to your information between subscriptions. I understand if they won’t let you send data, but you should at least be able to see things you need in your folder whether you have purchased or not. My other big beef is that you can no longer pay for your subscription through Apple. They sneakily removed it as an option to pay with your Apple subscription. I have a feeling it’s because they don’t want Apple taking a cut of their profit, but this is a huge inconvenience for a customer. They should reinstitute the ability to pay for your subscription via your Apple subscription services..IM sharing and effectsVersion: 4.17.1

Worse NowI did not think they could get worse but they have They do not answer any support issues because they are scared to death to face the truth that there failing . It doesn’t reflect here because Apple reviews haven’t been honest in many years but in other Social media and forums people are very upset . They cannot separate regular mail from spam so all your emails are found in spam . I did some extra work for someone at a company and in return I received some big coupons but Proton will not allow any attachments come through even though this company is a trusted and in my contacts. I am also signed up at their site with my proton credentials but that make no difference to Proton. Therefore I had to set up a temporary email with gmail to get the coupon which is insulting because I just got through transferring everything to Proton . Please what ever you do stay away from the premium package because it isn’t worth at all . I really need my head examined because they started going down hill 6 months ago and I still had faith that the premium plan would be better even after the free side was failing on all fronts but that was my stupidity and now I am paying for it . I wish they would give us some sign things will get better but they actually take the time to send me a email to tell me they done have time to answer my support email ..Gtw145Version: 4.2.2

Can No Longer RecommendI recommended this app/service—to many of my friends, based on its public stated credo and no longer can—having done so to THE NICEST PERSON I KNOW—she contacted me saying she—terminated her account with “protonmail” and opened another—and was IMMEDIATELY sent a message (mansplaining) internet ABUSE and that “protonmail” may terminate her account (she did this trying to get an address similar to the one she was replacing from another service). This is on the same day that her long standing email was high-jacked and all her contacts and mail deleted and sent scam spam (hundreds of friends and colleagues received emails—myself included). I recommended protonmail trying to give her a positive approach to a catastrophic occurrence. It’s one thing to only allow one free account-it’s another to not allow an individual to change it (which might be done for a myriad of reason). This ironically occurred on the same day that I was going to subscribe and donate (despite the all too apparent lack of diversity on their team—one token women which explains the heavy handed tone in a first email to a new client). If this is how they communicate with new clients I’m glad I didn’t get in any deeper with them. Like most tech companies they are only great when everything is working, but woe to the person who has an issue and expects to be treated both civilly and as an individual..RJudeWadeVersion: 1.13.1

Egyptian gibberishIf this app has taught me anything is you cannot trust an encrypted email services or app to keep your most valuable emails safe from malware or viruses! I paid $60 for a encrypted email for all my memories I can never replace ••their answer is you changed you passwords too much! Well that’s kinda impossible bc I write them down, so I don’t use the same password on any app! Today I received an email•••telling me to set my account, by using an old password, to put my app in recovery mode!!!! Which is it??? Proton email your app failed to decrypt my emails transferred from my gmail to folders, and now unless you are an Egyptian archeologist you can’t read your most valuable and trusted emails! DO NOT BUY THIS APP! You will lose your most valuable, treasured memories, only to have customer support blame you!! You want a good encrypted email service, use Tutanota encrypted emails!! Save your money, they will deflect and tell you it’s your fault, and then request you complete putting your accounts into account recovery by going online to change your password! It’s a joke!! Absolutely no help, Customer service is a joke, save yourself $60 and buy Tutanota email services! Absolutely no encryption errors and it’s free! Hope my review saves you money and headaches! Peace, love, and safety from an app that loves to blame customers for their failures!!✌🏼✌🏼✌🏼✌🏼✌🏼.Carye Marie idcVersion: 4.2.3

They segregate free usersPutting such a short time limit on users to upgrade their storage to 1GB by finishing an arbitrary checklist is incredibly disrespectful and demanding. People have things going on and many users will not meet the time limit for valid reasons. For ProtonMail to not understand that, shows that it is not the equitable, accepting, inclusive company it claims to be. For example, the Google community would be outraged if Gmail gave all users one month to upgrade and then segregated the father undergoing chemo, the depressed student drowning in school work, and the stressed single mother of three into permanent inferior accounts. The time limit is immoral if it is permanent. It is basically saying “screw your chemo, screw your depression, screw your stress. Give us money for something other accounts get for free because you could not log in for a month.” This policy is honestly disgusting. Companies that treat their users like tools to be used and manipulated do not last. Good companies don’t find ways to divide, segregate, and alienate users into account castes before they’ve even been able to decide if they want to become a paid user. I reached out to customer support but they basically told me it wasn’t their problem and I should have prioritized their useless checklist over something serious that was going on in my life..Dave143739Version: 3.1.4

Terrible UI & Whatever you do don’t forget PW!!!First of all the UI is terrible (last time I was able to use it but more on that later). I’m used to gmail that automatically groups emails with the same subject into a “conversation. And man, you may not realize how handy that is until you don’t have it anymore. It’s also difficult to sort emails and the search feature is absolutely worthless. I don’t know how that algorithm is supposed to work, but I would search for something in the subject of the email and get no results at all, except sometimes emails that I couldn’t for the life of me figure out how they were found by the search criteria. This was especially bad since i was using this new email address to plan my wedding! 😡😡😡 Secondly, DO NOT risk forgetting your password…which is difficult to do since the app keeps you logged in, until it doesn’t all of a sudden months later. And trying to reset your password gets you this message “” and contacting customer service for more information on what you will no longer have access to (which should be everything in your mailbox because they say all mail in your mailbox is encrypted) will get you… nothing, no explanation, no clarification, no response. Now I’m stuck locked out of my account (only because the app randomly logged me out eventually) afraid to change my password and lose access to prior emails hoping someday I’ll guess the right password. I’m over encryption now. If I want to be that private I just won’t use the internet for that stuff. 🙄 Update: I heard from customer service finally, after trying multiple times, and they confirmed that yes, access to everything in your account is gone if you need to reset your password 😡🤬🤬.Kristina CatherineVersion: 4.9.0

Go anywhere elseI can’t even tell you what using this app is like. Why? Because proton has flagged my account for “violating their terms of service.” My brother, my father, and I all made accounts in order to deal with a consulship appointment. Because we made them at the same time, under advice from a law firm, proton flagged our account. Simple fix right? Wrong. Customer service has been beyond unhelpful. They refuse to read any information we provide and simply refer us to their TOS (which says absolutely nothing about 3 people making account who happen to share the same last name). The best the can offer is “read only” which again, is useless to us as we need to be able to communicate back and forth with the consul using these accounts, and this was a mistake on their end. They simply refuse to do anything about their mistake. DO NOT USE under any circumstances, this company has absolutely horrendous customer service. It has completely put me off any and all services from this company and I will be telling all of my friends, coworkers, and anyone who will listen to take their business else where. Such a simple fix on their end and they will not do it and will not provide any reasoning..Randomdude76Version: 4.6.0

Horrible billing practicesInstead of canceling the subscription at the end of the billing cycle like every other paid email company, proton downgrades immediately and then issues nonrefundable credits unless you cancel within the first 30 days. Adding insult to injury, according to their terms and conditions these credits expire after 24 months. Even if this is all listed in their terms and conditions, it is an unethical and non-standard billing practice. EDIT: Proton responded by promising to share my feedback with their team like they have on every review similar to mine. This has been a complaint for years and yet they still haven’t changed their policy. Promises don’t mean much if you never plan to follow through on them. I already contacted proton through social media channels and through their support and was denied a very small refund both times, so I’m expected to believe sharing my ticket number here will change anything? (I don’t have one regardless). You are not a “refund friendly” company if you deny a less than $20 refund to a long time customer when I contacted two separate agents two separate times..73929301Version: 4.14

Really wanted to love it - but unusable if you need the calendarFirst of all, I really wanted to use it and was willing to ignore all the small UX annoyances like the terrible search especially on iOS. However, what really made the switch to proton a disaster is everything related to calendar and for most people, the e-mail address is directly linked to the calendar. Just a few examples: -The biggest flaw first: There is basically no way to get calendar invites into calendar, except for a few very rare occasions if someone sends you an email and the app actually gives me the option to accept or decline. In most cases, I have to manually copy and paste calendar details and create an appointment, when an app offers to create it automatically for outlook, google mail, apple etc. - just assume that EVERY appointment you now get automatically from any source needs to get imported manually and consider if this is really worth it. - I just received an email from an outlook user “New time proposed” - I can’t open it and see what time they proposed neither on ipad nor iphone. Now I need to go back and ask them instead of just agreeing or declining it in outlook There is barely a way to automatically convenient way anything on iOS (but also I didn’t find any on windows) - There isn’t even a real app for calendar on ipad. Why, is beyond me. So to summarize: Search is already very annoying, but if you actually need calendars, you need to stay away until they fix it..HonestReviews5271Version: 4.18.0

7.08 don’t do itWish I could go back. Latest update said it was just to fix bugs, but it changed the UI. -emails are not getting marked as read, stay bolded “unread” -text got bigger and bulkier so less email is visible on the page -group moving/deleting took away the check-box and takes longer to activate iTunes really needs a feature to undo an update. App companies really need to stop fixing things that aren’t broken. Update: Latest update still hasn’t fixed issue where emails don’t get marked as read after opening. So if I select an email (where the check box used to be) it says its status is opened at the bottom, but the text is still bold. If I toggle this setting it marks it as unread, but the text at least shrinks to regular. But the email stays highlighted. It used to un-highlight or unselect after you marked as read or unread, but now it doesn’t. Slows down moving to the next task because you have to tap on it again to make the highlighted email go away. So annoying..AMDN3SVersion: 7.2.1

Still no email threads????ProtonMail is the only email client I’ve used that doesn’t have an option to thread emails of the same subject and/or from the same sender. If you’re having a conversation with someone and want to find a precious message, you have to scroll through ALL of your inbox and manually search for the email. If you receive frequent emails on the same subject, like updates on a specific forum, your inbox will be flooded. Instead of having one email chain, you’ll have dozens of emails of the same subject and from the same sender crowding up your inbox. And it will be difficult to pick out any important emails. It’s ridiculous that the ProtonMail developers haven’t fixed this problem. Even tiny obscure email clients with a single developer have better UI, and they at least respond to complaints. ProtonMail is clearly not interested in addressing the problem. Update May 2021: I originally wrote this review about a year ago, and I received a response that email grouping was in the works and would be implemented in a future update. Well, a year later, ProtonMail still doesn’t have the very basic, essential feature that every other mail service has. The word “feature” doesn’t even sound right. Is grouping text messages by contact really a “feature” on my iPhone? No, it’s expected. There’s not a phone on the market where you have to scroll through all of your text messages to pick out individual replies to read a conversation with someone..Aniphone5suserVersion: 1.14.1

Raw thoughtsI had this vpn for years and I also had express vpn before this one but it is more expensive but I don’t know why by itself it will turn off without me manually doing it. At least once a week I look to see if my vpn is connected and the majority of the time it’s not and ALSO need to reconfigure it he settings on my iPhone. I never had this problem where the vpn would turn off by itself without letting u even know. Vpn privacy is problem great I seriously wouldn’t know but I what I do know is if your not connected the privacy doesn’t matter. Express vpn never did that for me or make me passcode to reconnect the vpn every other day. It makes no sense to even have it if it doesn’t run all the time without me babysitting it. I mainly use it for public Wi-Fi within 2-4 days it will turn off and make me log in every week. 2-3 years it has always done this. Will not renew membership even tho it was a great deal but if it doesn’t stay on I rather kick rocks and not even have one… Also it has gotten more frequent turning of on it own..HsgsbrndVersion: 3.1.4

RIP OFF DO NOT BUY THIS TRASH APPI paid for the plus account and although I was charged it never worked. The support staff was dismissive and unhelpful. I decided to seek a refund from apple and just use my 5 accounts (allowed on app) on my laptop. Then out of the blue and for no reason whatsoever they suspended all five accounts. Mind you I use these for business and had several messages I was waiting for responses on. Suffice to say this app and protonmail are both UNRELIABLE. Do not waste your time on this app or service. This app and mail service is at best helpful for shady characters and NOT for legitimate business operations. Unless you want your business’s brand damaged when your accounts disappear. You’ve been warned. In response to your response I did provide the receipt to Protonmail and you ignored it. My 5 accounts were to be used with my PAID account (order ID mkqqyysnf2) on Sep 17th. Trying to pretend otherwise on the app store reviews is disingenuous at best. I reiterate this is NOT a service that is reliable enough to be used for legitimate business purposes..Sefarad18Version: 1.15.9

Decent product. Awful company.The product is nice enough, but the way Proton operates is deceptive and borders on fraud. The fact that subscriptions auto renew is buried in the TOS. The the payment screens on the website don’t mention this, and don’t even link to the ToS. I have an account that I have not used in 4 years. They took the money to reactivate my account, but won’t let me log in unless I first pay the 4 years of invoices. There were no renewal or overdue email notifications, and they lock your account after your account is 30 days overdue. So basically Proton I insists on payment for 4 years in which they did not render a service. Support was entirely useless and and just replied with a copy paste response about the TOS. — Reply to dev‘s response: Your support team has wasted enough of my time over that past week. My trust in your company and product is irreparably damaged. Also did you seriously just ask me post my support ticket number in a public review on the App Store? What an epic OpSec fail for a supposedly SeCuREtY / PrIvAcY focused company..Ctheb1980Version: 4.6.0

Cancelled my account after double charged me and I disputedIf you are looking to sign up with this company, I advise you look elsewhere!!! After being a customer for 2 years of basic plan, I decided to upgrade to higher product and paid in full for that one year. Recently they charged my card in full for the basic plan which I was no longer in and didn't send receipts or had transaction details in my Proton account so I disputed with my card company and oh boy, they immediately blocked my account out everything email, account, vpn even when I already paid in full for a year without sending notice warnings or explanation. This kind of service is very dangerous especially if some one uses their email for business or some important things they can get derailed a long way and lost everything. So far lucky for me I kinda knew in the beginning so I didn't have many important things registered using their email but this experience I need to warn people and will take my business elsewhere..Gamie66Version: 4.20

No more trust after giving away IP addressAfter reading that you guys complied with Swiss laws and gave away that climate activist’s IP address to authorities, I can no longer place any trust with you guys and immediately and effectively removing your app..PatrickSerranoVersion: 1.15.4

Lost all of my emailsIn the process of de googling myself, I turned to proton mail. The free version worked so well that I ended up paying for 2 years as well as getting Proton VPN. Unfortunately, two days ago, I lost all of my important emails, the ones I brought over from other services. I was prompted to log into the beta version after downloading that, and once I logged back in, all of my messages disappeared. Now, all of my recovery codes, including financial information, is gone from my inbox. After trying all avenues, I reached out to support, and still waiting for a resolution, 3 days in. Ticket number 592823.BoodhalVersion: 1.12.6

Not ready for prime timeSome UI elements freeze and don’t update until the app is forced to quit and restarts. It also fails to update messages frequently. Needs quite a bit of work..Fullboar CreativeVersion: 1.11.2

Totally broken highlighting in iOSThis app is totally screwed up on iPad. You cannot highlight a block of text for cutting, copying, or pasting because for some bizarre reason the screen jumps all over the place and you cannot scroll. Never seen such a basic function broken in an app before.Rolex905Version: 1.11.7

Good for personal not buisnessWell, after running Proton Mail for approximately two years, I have learned a few quirks about the system. My first problem occurred when I switched phones, and I could no longer retrieve my old password to set a new one to access Proton. I lost access to 100% of my emails. My second issue was when I tried to accept calendar invites via Proton Mail. Unfortunately, Proton Mail will only work with Proton Calendar and will not integrate into Google or Apple. It makes it very difficult to put your schedules into your calendar. I do like the privacy Proton offers, and I think it is a fantastic choice for a personal mailing account, but unfortunately, it will not work for my business use..Business patVersion: 7.8.0

Just as bad as the companies they’re claiming to replaceFirst email they send you is to push you to forward your email from Gmail to them. The free 1 gig you get only when you do so. And you have 15 days to do so. And they send you reminders. Not what I expect from a company that puffs itself up as the alternative to google and meta..Chaise mutanteVersion: 7.7.1

Could be greatI would 100% switch to proton mail (free user) if they allowed me to disable the “sent from proton mail” signature that automatically inserts its self. Every email I need to manually delete that line. Very frustrating that disabling it is behind a paywall. No reason to stop using iCloud Mail or gmail which allows you to disable signatures for free..Yolanda.-Version: 7.6.2

Bad after sale.Not recommended. go with tuta.WpvinsVersion: 7.4.0

Ignores accessibility, full of bugsI regret buying a prepaid plan. I can’t read my email, and zoom and pan doesn’t even work. Calendar is unreadable and notification types got borked in some recent update. There’s no folder navigation that is safe. Emails get dropped easily in the wrong folder and search doesn’t work. Don’t expect to be able to EVER find an email. You won’t. Even if you remember what folder you put it in. You can’t get there except by tapping and dragging endlessly. They SPAM you in app even when you’re a paying customer. They must have professional cheerleaders pretending they’re great in Reddit. This is the worst email app I have ever used. Period..AlexK121Version: 7.3.1

Awful redesignNo true black. Floating compose button covers too much. Swipes and actions don’t work such as read or reply or favourite. Wasted space. I don’t want to see the favicons of who I am emailing. Why do I have my initial in a colored box top right just sitting there wasting space and ugly. That you can’t even change. You made the image protection (don’t show) and external link protection one button instead of two so now you are revealing more information than we should. Pull menu from left is glitchy and doesn’t work smoothly anymore. No true dark mode. Takes absolutely forever to load emails. Even ones you have loaded before. Slow sluggish scrolling. Absolutely disappointed. Proton has fallen..DakotaoneillVersion: 7.0.4

STABILITY Improvements and BUG FIXESPlease give us the details of the fixes and improvements in layman’s terms, don’t just say, “Stability improvements and bug fixes.” Tell us what they are, Even if you think we’ll be bored with the info! Thank you.LaterDoesItVersion: 4.22.1

DisappointedI want to like this app so bad. Getting away from Gmail is the whole point here. But the implementation of Proton mail is awful. I’d even pay for the app if it worked correctly. But given my experience, I simply can’t bring myself to pay a price for such a terrible application. Although the number of incoming emails shows up in the notification bubble, the emails are never there waiting in my inbox. I have to manually pull down on the list of emails to get it to try and load. It can take a very long time watching the status wheel spin. At times when trying to load the emails it just completely craps out and shuts off. They keep sending me spam to buy their product but why would I buy it when my experience has been so poor. Proton, please do better! I am looking for a gmail replacement but if I’m going to pay for it, it needs to be just as good or better of an experience. I won’t pay for something that disappoints me compared to the alternatives. And I get it, your whole thing is privacy. But privacy alone won’t cut it for a paid app..K C S 111Version: 4.21.1

Useless Don’t BotherJan 1/25 FREEZES 95% of the time. I have Stoped regularly checking or even using my email because of this. For a the “good” this service says it has the down falls are A lot and constant. It Froze In the MIDDLE of Writing an Email. Aug/21/24 I got “new” mail today that the person emailed me on Monday, It’s Wednesday. TWO DAYS LATE!!! Oh, the best part is the app Didn’t tell me I got new emails it was gmail that said “you have new proton email” So, this is useless. It has never worked properly. I now have to go back and change All the email information Back to gmail and ditch this one as it is UNRELIABLE!!.MinekandyVersion: 4.18.0

They don’t fix anything....ever! Update: Pure garbage, look elsewhere for reliable email!Update: Jan 2023 — it is useless now with each and every new update. It crashes alllll the time or takes fooooorrreevverrrr to load each and every email, particularly any email with an image and always with more than one image (so like every email you’ll ever get, as this isn’t the 90’s!!)...if they even load, or even load more than just the top tiny portion...and then crash again! Some email lists I’m signed up with I’ll never again see as they should be because PM blocks images from loading and you can’t shut off the “feature” on the app. Absolutely none of the previous issues from several years are fixed, and as frequently stated, they keep adding newer “features” that just make PM a bag of $#!¥! You can’t have Proton VPN on at the same time or good luck even getting a single email open and loaded. And of course telling support back when the crashing was added to the mix of nonstop issues several updates back, their response was that they’d get around to fixing it in a future update. And their initial support was to say to update to the newest version after I’d already stated it was acting like that with the newest update! Do they not actually read anything and just go in thinking you’re a raging moron, when really it just makes them look like raging morons??! And so, as usual, no “fixes” have happened yet and it’s already been several months and updates later with nothing to show for it, but worse and worse functioning. But again they NEVER fix anything they break, so just find a more reliable email provider and save yourself A TON of time and stress!! Be thankful you don’t have to figure out how to migrate everything away from them because migrating to them was broken as well! Response to Developer’s most recent response: Hahahah that’s so laughable! You are not working hard at fixing jack! I’ve contacted Report a Bug MANY, many times over several years, to which your support people are even more laughable. They do not care, as I outlined originally! They’ve not fixed a single thing, especially the sending/receiving issues. Update: After 3 or so recent updates, the app continues to crash frequently, boots you out, so you have to sign in again. And absolutely nothing from the previous review has been fixed to date with the app, at least for Apple!!! They keep creating new features that don’t work, and instead of fixing everything else. Beware because more and more places don’t seem to accept Proton Mail so your emails won’t get through and contact pages will send your inquiries to their junk mail or block you altogether! Previous Review: I’ve told them how with the new overhaul is incredibly easy to accidentally Unsubscribe from your email lists based on the stupid location they put the button (more like a bar across the top of your email, right under the contact info), no confirm Unsubscribe, nothing!!! Some you’ll know about because the odd email list will email you one last time to confirm, and many you won’t know about. They don’t care!! The screen constantly flashes when you go to respond or compose an email also. Many emails, in the new thread or not, when you open won’t show the actual message, and some take time to appear, while others you have to hit Reply (whether you were going to or not) in order to see what was written!! WTH?! Sudden inundation of Spam mail that you CAN’T delete at all in the app version. They know about it, but I see haven’t even bothered to fix it for the newest update. They tell you to go sign in online and delete it from there. I rarely ever go Spam before and now don’t know why now. Etc. But then they’ve never cared about all of the issues, as there are maaaaannnnnnyyyyy things that still don’t work or were never fixed. The primary one that is serious is not receiving emails from people or lists that are in your White list. They randomly get blocked somehow or can’t get through for long periods of time. I’ve tried resigning up to some lists to see if that works, but nope, or it’ll let one email through and then never again!! The same goes for emailing out, where less randomly people don’t receive your emails at all. Also, using contact forms on websites and leaving your email addy usually means you’ll never hear back. It’s like PM is blocked and blocks its users from receiving and sending email...the purpose of it. Could be awesome if it worked and didn’t create nightmares..Monarch4343Version: 4.2.3

RedesignI’ll come back to this review in a week because it deserves a second chance but right off the hop I’m not enjoying this update. It feels like we went from a functional mail app that didn’t need a redesign to something that looks like it was designed for looks with bad tastes and not functionality. There’s a reason why the stock iOS email app is the most popular, you don’t see apple trying to redesign the email app.. you should take note. Now I’m faced with trying to deal with this new ugly design or consider moving apps. You guys could of at least left the old style as an option.. not happy..CeaddlVersion: 3.1.2

The new theme degrades the user experience.I am a PRO version customer. the new force-imposed theme is awful, it's not ergonomic, and the usability is poor. The list of emails is unreadable. The user experience is very degraded with your new theme..Nik_CaVersion: 3.1.2

Help my eyes pleaseI would love it if you could make the text of the email title and the sender’s identity larger. I can read without glasses for hours but seeing the senders identity is very difficult, with or without glasses. To some extent, 50% of the population has eye issues. Otherwise I like protonmail..Adfreeman44444Version: 1.15.3

GarbageMaybe this app would get more use if it actually worked as intended. PROTONMAIL, FIX YOUR POS APP!.Tdott84Version: 1.13.1

It’s dead JimSince last update I can’t open the app on iphone or Ipad.TassetoipovconVersion: 1.11.3

I got the code but...When I was at the point for the verification code, I got the code, and I typed it in and it kept telling me it was wrong, then it disabled me and won’t let me back on. Oh and I want a nickname of my choice, I don’t care if someone else has the same one!.I got the code but...Version: 1.11.6

Removed due to Republican SupportOn Twitter and Reddit the official Proton account has become a mouthpiece for Trump’s policies, leading me to believe this company can no longer be trusted to protect marginalized groups. I highly recommend others find another private email that won’t sell them out at the first opportunity..Jake737Version: 4.19

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 7.9.3