Proton VPN: Fast & Secure Customer Service

Proton VPN: Fast & Secure Positive Reviews

Read and learn what a VPN is, so you can know what preferences you are missing!I have had Proton mail and Proton VPN for years. I read several reviews that were bad. Almost all was because the person just did not know where to look to change a preference or just does not know anything about how a VPN works. I have set up several profiles as to where I want to connect. Always use Secure Core. I like that I can change to any location, just by clicking on a profile I created. If one profile server speed is slow, I click on another. Guys, read the instructions and learn how a VPN works, it’s capabilities and how to customize it like you want it. Whatever VPN you use, make sure the servers are not in the U. S. And a country that is big on people’s right to privacy. Sad but true, the U.S is at the top of collecting, mining & spying. And I don’t support using VPN’s for criminal activities. I was an LEO for 27 yrs and I do not believe in just grabbing everyone’s metadata off their cells at a Super Bowl just because they can. Get a warrant!! In closing, I tried dozens of VPN’s and then ran many security test over the years . Proton passes them all. The only way Proton will fail it’s customer base, is folding from political pressure. But I think these guys & girls work at Proton for a reason. And that reason is because privacy matters..LexP305Version: 2.3.6

Thank You For Your ProductThank you for your product and for replying. Most of the intrusions happened in person at Coffee Shops, etc.. I know what was being done, but I don’t know what scripts they used to get in. However, the hacking seems to have halted after doing the following: Export and save the Proton VPN Log (which should also include info. about the Proton Mail App. [Someone stole the original Log via the Files App.]) Uninstall and reinstall Proton Products. Uninstall and reinstall Tubi (While using ProtonVPN, someone was able to intercept Tubi’s Location Network.) Install and offload Apple Support, and Apple Store Apps. (Before ever installing these two Apps., they mysteriously appeared for one-second while I was configuring the Applications’. location status in Screen Time.) Disallow App Store installs and Delete in Screen Time. Disallow all sharing capabilities, disallow “Learn From This App” for all Apps., and also limit Web Content in Screen Time. Transferred all documents and Photos to an encrypted File Manager. Changed my Apple I.D. (This one is tricky but can be done, legally.) Changed my Telephone Number..Pleased or maybe NotVersion: 5.3.0

Proton Unlimited 5 StarsI have had Proton Unlimited for several years, worked well, I was very happy with it. My current Proton Unlimited subscription does not expire until mid-December 2024. Suddenly, last week my Proton Unlimited VPN stopped working. Internet access through Proton Unlimited VPN stopped working. I am using the same iOS device I’ve used for a year or two. I know how to use the App and the device. I am in the USA. Over several days, I received several Proton error messages, saying “Proton Unlimited Unavailable” and saying “Access Token Does Not Have Sufficient Scope”. I reported it to Proton via the App, including logs and narrative and later, screen shots. After that, and some questions, Tristan came through with a solution. I followed his instructions, and everything is working, again. I admit, I was upset for several days, but was finally pleased when Tristan gave me good advice (uninstall at about 3 points, reinstall, etc.) that restored my Proton VPN. Thank you, Tristan. You have restored my faith in Proton VPN. Thank you..TheNewGuyHereVersion: 5.5.0

VPN when it works…I subscribed to the Proton Plus version of the VPN service so i could browse on US servers while traveling overseas with no issue. My friend recommended this app but i’m starting to regret making this purchase. The VPN only worked for an hour or two before disconnecting and now it won’t connect to any foreign servers whatsoever. Toggled all of the protective settings in order to connect to VPN in the US but it still does not work. I’ve closed and rebooted the app, restarted my phone and still can’t connect. It also won’t connect to any other country outside of my current location. If i’m unable to connect to servers of my choice, this paid service is simply ineffective. What gets me is that there’s an option on the app to submit an error report. If you try to enter feedback, the error report comes back with an error of its own. It states there was an error and the request has timed out. This is a pretty subpar standard for troubleshooting and customer support. Really glad that I didn’t pay for more than the one month. I wanted to try it first and i’m glad i eased into this purchase. Back to the drawing board for a real VPN service..Dom447623Version: 5.0.1

Love the app thanks you for creating it.After last update I lost all my saved profiles. It wasn’t that big a deal because generally make another when the current one is over 50% usage. Fortunately there are lots to choose from. I love when Facebook and other platforms think I’m in a different state. I did have to explain to my bank but they understood immediately. I log into my mother’s bank using the phone and no VPN (I generally don’t use WiFi unless at home). I know that my internet provider can get my information but I’m not that paranoid yet. I love the idea that you will not sell, reveal my information. In fact I don’t think they can because the encryption is done as it should be were even they can’t get the information. It’s a comfort to not be tracked or harassed and I can say anything I want without being cancelled. Unless the person I’m talking to does so and that is between us. Thanks for a wonderful app.DkacVersion: 5.1.6

Reliable VPN, drains batteryUpdate - battery drain: I want to update my review after further day-to-day use of ProtonVPN. I have noticed battery drain from the app is substantially higher than other VPN apps. I am seeing a confident 40%+ increase in drain compared to the priors two apps I used. I previously used Private Internet Access and another VPN app, all are setup to use WireGuard for connections. For Proton I use WireGuard by default but have Smart protocols enabled, which may be switching me to more inefficient protocols and therefore the drain? I am not sure what about Proton’s implementation is causing the drain to be so substantial but my ability to have a VPN enabled at all times is not possible with this app. I constantly have to disable VPN and be more conscious of battery conservation each day due to this problem. It’s still a great and robust app, but i think it needs more work on fixing this issue. —- My prior rating of this VPN was 1 star due to its initial offering having some serious gaps. I’ve now revisited the app and can say I’m impressed with the features and polish that has been introduced over time. Keep up the great work devs.Reviewer262626Version: 4.2.3

Would rate 5 stars if mine wasn’t buggedI am on IOS, and I have used this app countless times for the past year and a half with no issues. The only reason I ever purposefully turned it off was because sometimes other apps would momentarily glitch as a result of the vpn, but this was extremely rare. However, I recently turned it off while trying to figure out why another app wasn’t working correctly, and found that when I turned it back on, it no longer worked correctly. My phone would tell me it’s connected, but then on apps such as Reddit, I found some of my accounts were being banned due to a past IP ban, despite my phone saying the VPN was connected. I had been using the VPN to circumvent these bans previously as I don’t get out the house much currently, and life gets pretty lonely for me so it’s nice(and fun) to hop onto a platform like Reddit and engage in the civil internet discourse of comment sections. Over all, it’s a very functional VPN, but I have to give it 4 stars because of this recent bug I’ve noticed..Ban evaderVersion: 4.1.0

No Interactive WidgetsSolid VPN but the lack of interactive widgets with iOS 17 make it kind of annoying to turn on and off. Some apps won’t function with it on. UPDATE: To clarify, the only widget on iOS currently is the Today View Widget. It only shows at the bottom of the other widgets. Thus it can’t be moved string and placed on a Home Screen. Also, it is not interactive. I’d like to see a few different options. 1) The ability to be able to have the ProtonVPN widget on my Home Screen with a simple connect/disconnect option that is interactive. 2) A larger widget option would also be nice that would allow me to connect to specific VPN profiles I’ve created. I downloaded SurfShark today just to see if it has interactive widgets that can be placed on the Home Screen and it does. I really don’t want to switch services, but this is a pretty basic feature that most apps have. Regarding, apps that don’t work with it on is because I have the ad blocker turned on. So I’d like to be able to toggle the VPN off with an interactive widget before launching those apps..MyFavoriteNicknameWasTakenVersion: 4.4.2

Hesitant Five StarsIf you’re a Proton user, you’ve probably done the research already. For those of you who came here unprepared, allow me to nutshell it for you: Proton is very good at VPNing and one of the few big boys who you can -objectively- trust. However, the community of users tend to be very staunch in their opinions on the services, whether they’re pleased or otherwise. And as much as you can trust the claims Proton makes, you can- almost to the same extent- trust the validity of the community’s consistent complaints (new rollouts vs improving existing products, mobile apps dropping service w/o notifications, pricing, etc) So basically; this is not a “set it and forget it” VPN app. If you know what you need and Proton fits that niche, then they should absolutely be your choice. If you need a VPN so you feel confident that Comcast/Spectrum/whatever can’t see EVERY porn you watch, every time, then I’d look elsewhere..RocawilliVersion: 5.0.0

Could be 5 starsUpdate: Aug 14, 2021 - I don’t know if it’s an iOS limitation but I always have to wait around 5-8 seconds for the VPN to connect when I unlock the phone when it’s been locked for a bit. Is the OS freezing the app in the RAM? Enabling background app refresh for this app made no difference as well. Also I have mistakenly thought the “kill switch” on the iOS app was the “permanent kill switch” that I use on desktop. Hopefully it can be added later on. I’ve raised the rating another star because Proton actively reads & responds to their reviews. Quality of life wishlist: 1. Switching the quick connect button to where the Connected/Not connected top bar is and vice versa. I have to slowly and consciously avoid swiping up from the bottom middle so I don’t accidentally disconnect. 2. “Malware & ads” option for Netshield. I think blocking the tracking is breaking some of my restaurant apps since my rewards won’t load unless I do malware only. 3. Profiles also saves the selected Netshield option. 4. Option to make backup of the profiles onto local storage of device. I noticed my profiles were gone when I reinstalled because of 2.5.1 issue. 5. Search box for the server list like the desktop app. Those of us looking for a country or using a server name that starts with a letter in the second half of the alphabet need to scroll a lot more. 6. Server filters for both mobile & desktop app. (Countries, server type, high load, etc.).TheRealist_Version: 2.6.1

Phenomenal Experience!My concern for privacy and security has grown immensely the past few years, as my awareness grew. After much research and trials, Proton Technologies Mail + VPN services have truly been the best thus far to my experience, of course. I began with the free email account and made my way to the free VPN. Ultimately, I grew to enjoy & appreciate both Mail + VPN; therefore, I decided to upgrade to the Mail + VPN Plus (combo) subscription. The rest is history...I have no complaints. My transition from other mainstream services for personal email to Proton Mail have been relatively painless. There FAQs and fidelity in step-by-step guidance via their web-page(s) makes “doing it yourself” plausible. The intricacies to computer technology and all it entails can be intimidating, but do not worry, help is standing-by. Thank you Proton Technologies personnel from the bottom-up (& vice versa) for making this possible. I certainly appreciate all your efforts. Take care & Peace!.N3v@St0pBel1ev1nVersion: 2.3.3

Ignore negative reviews, and read this!Look when I found this app on a website called Tom’s Guide and saw the many reviews talking about connectivity issues, I definitely had low expectations for this app. But now using it myself, it hasn’t had any issues with disconnecting off of my phone while even turning it off. However just to let know some people, for me it did take a little bit longer sometimes to get connected to let’s say a US server. But honestly apart from that, this is definitely a decent VPN, especially for the fact that I’m using their free plan and it still works like a normal VPN. I’m still giving this 5 stars even with how sometimes it takes long to connect, because it’s not useless or not working like how many other people have been saying. And it definitely does work very well especially for completing free..StellaisntbellaVersion: 4.3.0

Promising, but not there yetAll-in-all, a promising privacy tool, but my identity is getting leaked periodically. The Kill switch was showing active, but I was able to get online and search result with ads for my location. This does not always happen, but a Kill switch should be just that—kill my connection if the vpn is not connected. I took it for granted that if I was online, the vpn was active. Now I have to be more cautious. UPDATE: I’ve updated the app, have Kill switch on, and my network traffic is still not blocked when disconnected from Proton VPN. My local IP shows. Correct me if I’m wrong, but doesn’t Kill switch mean all internet traffic will be blocked, i.e. I can’t get online, unless I’m connected via Proton VPN? UPDATE: 2024, August: Proton VPN kill switch on iOS still doesn’t work consistently. I like the Proton privacy suite of software but this is frustrating that years after first noticing it my IP is leaked if Proton VPN is not connected. I am able to go online and get my IP via a browser..CrazyLegs43Version: 5.5.0

Fast & Secure VPN, missing a few features.To start off this VPN and its connections are fast and secure. I’ve loved using this app. I will say that I would like some key features that seem to missing. In particular, a feature for “Auto Connect” would be great. Being able to choose if the VPN is always on, or if it only connects on WiFi networks, along with the ability to set specific networks as trusted so the VPN isn’t running on something like my home network, that already has a VPN through the router. At the moment you have to manually turn the VPN on and off which is tedious. Aside from that there’s plenty of servers to choose from and I love that the app tells you which ones are great for streaming. VPNs generally slow your speeds as well but I haven’t had that issue with Proton at all. Overall a great service and a well functioning app. Just needs some simple QoL feature updates. Thanks :).KaiiserrVersion: 5.3.0

Stopped working on iPhone 14 Pro with iOS 17.4Works fine on an iPad running iPad OS 17.4, but is non-functional on iPhone 14 Pro running iOS 17.4. Upon trying to connect on iPhone 14 Pro running iOS 17.4, it spins, fails to connect and disables WiFi. I need to delete the Proton VPN profile in order to reenable WiFi. This is a bad bug. Otherwise, it would be a five star app. *UPDATE* I deleted all my network configurations and then Reset Network Settings, then configured my network settings on my iPhone again and set-up Proton VPN again and now all is working once again. Something in my iPhone network configuration must have become corrupted during the update to iOS 17.4. Updated review back to five stars. Leaving original text here so others with the same issue might find the solution..W i n t e r m u t eVersion: 5.1.7

Pretty goodWell, I’ve mostly used this on my PC but recently installed it on my iPhone. Both seem to work great with very rare issues that are easy enough to fix by simply restarting the app. I do miss the feature in which users could pick from the free servers, but there’s probably a reason that feature was removed. I know it was available on PC but not sure if it was ever available on iOS. Anyway, this is a good VPN with a decent and reliable free plan. I’ve utilized proton for a while, including their email service, and I feel they do their best to provide good, secure products. The only thing I would change is the aforementioned option of choosing from the free servers on the free plan just because I absolutely under no circumstances want to use US servers ever. Overall, it’s good though and the best that I have used; I’ve used many such services including paid VPNs, and this has been the most reliable..ReverendMephVersion: 5.7.0

No fault toleranceThis app does not do anything to maintain the connection. After a server is selected for connection the client doesn't check if that server can pass traffic so you have to manually switch back and forth between your browser and ProtonVPN checking to see if the server you selected works. Additionally, the app doesn't care if the server you connected to is overloaded and slow or stops working. Other VPN apps will ping a predetermined host intermittently and if the connection isn't working they will switch to another server from a user-selected list. I'm honestly getting a bit tired of Proton's overall minimalist approach to their service offering. Their attitude seems to be "we're not competing with other services so why should we try to offer competitive features" which often leads to things like their advert for their Drive product showing a prominent search box when in fact there is no search feature in that product..FoxmajikVersion: 5.4.2

Keep your expectations low!!!I moved to ProtonVPN from Nord because of the better privacy policy of the ProtonVPN. I have been using ProtonMail for a long time & it is great. I started using it on my iPhone & MacBook. But man o man, it is sooooo veeery slow. Nord was much much much faster. On a 1Gigabit LAN connection it reduces speed by more than 10X. On Wifi it is much worse. It constantly keeps disconnecting and reconnecting. I hardly had any such issues on Nord. I wish the developers figure out what is wrong. Speed reduction is expected while on a VPN connection & we who choose to make such compromises never expect a 10X reduction in speed and frequent disconnections. A VPN is supposed to run in background but when the speed is sooooo slow it frustratingly makes a person realize you are on a VPN connection. The speeds we get here are expected on the hawkish VPN services not on a reputable company like Proton Technologies. Hope it gets figured out soon..BhataaqibmVersion: 3.0.1

Really great value, but unfortunately pretty much unusableThe value of this vpn is amazing. You get it completely for free, no monthly payments or ads. Which is impressive considering how expensive most vpns are. But unfortunately you just can't keep this one on all the time. It makes your device so incredibly slow that there's no way most people are going to actually keep using it long term. It's nice to turn on sometimes, maybe if you're on a specifically risky site or want to surpass location restrictions or something. But you can't just always be running it in the background. You'll be staring at a picture forever before it finally loads in. Even just opening up something simple like Google has a huge delay. I had this on for a couple weeks but eventually got tired of waiting in between every single thing I did on my phone so I just shut it off..Raven1082Version: 4.1.19

Run 24/7 and No Problems, Open Source, Plus Non-Profit Doing GoodMy 1GB drops 250MB down and 150MB down but that speed is always reliable across all devices. Also use separate relay which may cause speed to drop. I also do not use their VPN acceleration option which could greatly increase my speed. My connection is fast enough that I have never needed any more speed and their stealth mode to disguise VPN connection has managed to bypass all those super ignoring captcha screens that VPNs use to get or even blocked due to IP address. They are also non-profit, have been recognized by United Nations as a secure solution to securely get information out of authoritarian countries, use their profits to provide VPN services for free to those places, and make all their products open source..Grubu413Version: 4.2.2

Most secure according to specsUpdated, I found out how my IP was exposed, so everyone knows not to do this, here it is: If you enter a profile while it’s on, it shuts the VPN off and your IP is exposed. So don’t do this! —————————————————— This is my first day on Plus. So far I am very pleased. Been testing it going in and out of airplane mode. I did have an IP leak, once, prior to testing airplane mode, thus I am trying to figure out how this happened. It certainly wasn’t purposeful. There is no button for preventing DNS leak in IOS. Is this already enabled on all plus accounts? Dunno.. Also, I have IOS tracking across apps disabled. Hope this doesn’t affect how it operates with apps. Because I previously had that setting disabled and something recently turned it back on. And I turned it off again..Dan 984Version: 2.4.0

Much better than a year agoI had initially signed on for a year of ProtonVPN and found it to be very frustrating to use on my iPhone. The VPN connection would essentially be paused while the phone was not in active use and it would take more than 10s, sometimes 60+s if on LTE, to reestablish a connection. Sometimes a connection could not be established via LTE. I emailed support and after collecting info it boiled down to the way iOS handled VPN connections and I wasn’t the only one experiencing issues. They told me that they were actively working with Apple to try to fix it. And they have! Now I can remain connected all day without having any delays when picking up my idle phone. There are always plenty of servers available and I’ve never had slow data speeds..Mikethereader11Version: 2.3.0

Don’t block ads the premium versionHi, I love proton but failed in adblock. I tested myself and I found this is not like AdGuard. AdGuard block ads and don’t appear in my screen. While I use proton for the purpose to block ads, they still appearing in my screen and have access to them. Can be fast proton and good stuff for privacy but if you are looking something for block ads. Proton is not ready yet. Fix this issue. 3 because of that. I forgot to mention this, Surfshark works too, I tested myself and block ads without any issue. I don’t understand why Proton made netshield like a DNS but DNS of AdGuard work really well and ads not appear in my screen. Proton need to improve this a lot. In the future if this issue is fixed I will consider use protonvpn again. I forgot to mention, why I can’t change servers? I change other VPN because all VPN I can change manually..Luisruben1997Version: 5.4.2

Updated Review - This Team Is Working HardLots of great stability and reliability improvements over the last few months. Appreciate the hard work they’re doing in responding to feedback and in serving their users. Very fast and more stable since my last review. Prior review: When I connect the VPN it says connected at the bottom of the screen. But when I go back to the app it’s NEVER connected. It attempts reconnect again as it says “connecting” at the bottom of the screen. I have the kill switch to on. Is my data not going through the VPN when I believe it is? Does this thing work or not? It’s incredibly unreliable and regret a 1-year subscription. I have to go back to my prior VPN. This is unfortunate..DigitalNomadSFVersion: 4.1.1

Hit and missI’ve had a few issues with proton VPN. Not enough to fully switch but enough to start shopping. Sometimes the app won’t load on my phone. The kill switch function allows leaking. The connection is remarkably slow, and sometimes I cannot even connect without resetting the app and restarting the computer. The UX really needs to improve UPDATE for developer: no I don’t have more details. You should be able to fix this in the background. It happens with every server, no matter where I am. Whenever I join an airport Wi-Fi, I see emails updating without a vpn tunnel even though kill switch is on. I don’t use firewall or antivirus. Please improve the performance.StrobesFighterVersion: 4.2.3

Great at what it does, except for one thing…As someone who already uses Protonmail, getting ProtonVPN as my VPN provider was a no-brainer, especially as I got to upgrade my Protonmail account in the process. While I have a wide variety of servers to choose from, the one aspect I found particularly annoying was that ProtonVPN would always default to a US-based server whenever it could. As someone based in the US, being able to connect to a foreign server was a major selling point for me, but not only is there no way to configure a profile to never connect to a US-based server, the app would automatically connect me to one if I lost a connection to another server I was already connected to at times. There needs to be a way to exclude specific countries within connection profiles to best enhance privacy and security..Jose JaegerVersion: 2.3.0

Confused, DisappointedI downloaded this app 11 days ago and I was happy with it. It works in the back ground and I wasn’t aware of any issues I didn’t even know I was on the 10 day trial for the premium version. Although I downloaded the iOS version for my Apple products, after the 10 days and I didn’t step up to the premium, I wanted the free version at this time, all of a sudden I was unable to access the internet with WiFi. I couldn’t figure out what was wrong, my husband was getting WiFi, so I knew it wasn’t that. When I picked up one of my apple products that i had not downloaded Proton VPN yet, i had WiFi on it! So I uninstalled this app from my phone and ipad, suddenly I had WiFi. Just so you know, you may not get WiFi if your not on the premium version. We live in a canyon where there is no cell service, so we do rely on WiFi emergency notifications..Tunnell_T68Version: 2.3.3

Security seems great. Optimization is poorBeen using proton VPN for various years. Soundly believe in their methods for privacy and security. I am glad they continuously add servers and improve their products. However, I have to rate the iOS version at a 3. I feel that the VPN on iPhone is buggy. Often times I notice certain apps get stalled trying to pull data, the fix very often is the Proton VPN connection is idling. As soon as I open the Proton VPN app, it reconnects. That usually resolves the other apps getting stalled. Not sure why this is. I believe that a VPN should reconnect automatic when the connection to a particular server is poor and server connections should be better balanced. Also, when I select the quickest connection, it often does not take me to the quickest server. I hope Proton fixes these issues soon..Tumble-dweebVersion: 5.3.0

Works fineI have read some of the most recent reviews and I’m not sure what these people are trying to do with the app. I’ve been using the free version for almost 8 months now and I’ve had no issues with connection and disconnection or slow speeds. I’ve been very happy with the free version hopefully they will keep a free version. I’ve been somewhat hesitant To try the paid version given that sometimes when you switch from a free version to a paid version the paid version may not work as well. This may be what the prior reviewer’s were referring to was a paid version. Given current finances I will have to stay with the free version. I would like at some point to upgrade to the paid version..Do6082Version: 2.2.4

Good, but can slow or interrupt connectionI got this with my proton mail. I’m working from home in customer service and was hacked via the PC I bought for my pandemic work-from-home-gig. I went three months without income last year because of hackers trying to steal my Unemployment the previous year, so this second security breach was the last straw. Much more cautious about online security now, and don’t use the PC for anything outside of work with their VPN. (I’m typically an Apple user anyway) Mostly using this VPN on my iPad and it’s working for me, but it does slow things down a bit, and just this morning I had to de-install and re-install because the iPad wasn’t making the connection. I was mostly in need of a couple of secure email accounts, so this is a great bonus for my needs for now..LewprintVersion: 2.3.5

Tried proton personal for years, finally moved business over.It’s been a long time coming. I trust Proton almost with anything, and that’s saying a ton. I am a zero trust person. I am still not 100% but dang, Proton keeps on trying to earn 100% of my trust. The only reason I don’t trust them implicitly with my online presence is because I was reading some funny stuff in the VPN logs. Proton assured me it was fine, but I know not everything is foolproof, especially machines. Anyway, love the business suite, Proton just keeps getting better and better. Hopefully you all take over google soon. Those impostors pretend to care about your privacy now - lol. They’re the reason I ran to Proton back in 2016. Keep on trucking, I’m with you all the way. -your loyal customer.Gnarls WhiteVersion: 5.7.0

Locking screen causes connection issuesConverted from another VPN, and liked it at first. After a while though, I noticed that when your phone closes, it loses connection to your VPN. When reopening, it tries to connect to the vpn, causing connectivity issues that often require me to turn off vpn, turn it back on, kill the app I was using, and bring it back up. This happens multiple times a day. When I googled “protonvpn disconnects phone close”, it appears this issue has gone for several months, and says all VPNs struggle with it. Well, my previous one didn’t. I’ll still use it as the old VPN subscription expired and I bought a year or two subscription for Proton pack, but it’d be nice if this could be prioritized as it seems like a usability issue at best and possibly a security issue at worst.T2gunnzVersion: 4.1.11

Afolabi WilsonI’ve hard this proton VPN for months now and guys I must say it’s a very fantastic app👍 I’ll love to share my experiences because this app is very good. The VPN app is an essential tool for anyone concerned about online privacy and security. With its user-friendly interface, connecting to secure servers around the world is quick and straightforward. The app provides robust encryption, ensuring that user data remains safe from prying eyes while browsing the internet. One of the standout features is its ability to bypass geo-restrictions, allowing users to access content that may be blocked in their region. Additionally, the app typically offers good connection speeds, making streaming and downloading seamless..Oluwafunmibi_AdeVersion: 5.8.0

The best free VPN for PC is now the best free VPN for Mobile.I used Proton VPN for PC since last year, and haven’t been disappointed. The free features are reliable and meet most people’s basic needs, making upgrading truly feel optional; Optional, but far from redundant as the best servers and several advanced features such as peer-to-peer are locked behind a paid account, for users that feel they would like them or just want to support the developers with their patronage. The moment the mobile app dropped I downloaded it, and have not been disappointed as it provides the same quality, reliability, and stability I loved on PC. If you get this app, you will not be disappointed whether you decide to pay money or not..VarlinnVersion: 1.0.0

Top Notch - Very Few GlitchesThis is certainly an excellent product and service. Would recommend for anyone with personal - and even professional - privacy concerns. I’ve had a few user-related issues getting to know how to use it, but this part of my personal learning curve. I wish KillSwitch could be used on my iPhone (a feature on the mac). I am not keen on network vulnerability when my phone disconnects from a wifi signal and needs to use a cellular signal instead. Overall, I offer 5-Stars as I'm sure it must be increasingly complicated to create a truly secure connection in a world of increasing privacy intrusion. Thank you for creating this excellent solution, as well as all the Proton products that I use as well..TheSymbioGaianVersion: 1.3.5

Works finePrices are great and if you can’t afford to buy a plan they have a free plan :).TherealdiscomanVersion: 1.3.5

Great serviceReputable company, reliable speeds on paid plans (never tried free)..TayTay88Version: 2.3.6

Good, but not too goodIt’s absolutely goated at everything except protecting Netflix my account got hacked five minutes in.TristanGames997Version: 2.3.7

Pretty much the only truly free VPNThe apps are free and open-source. Very easy to sign up. The free server speeds are slow sometimes, but it is to be expected. I would give 5 stars if the Canada server was free..Dkl65Version: 3.0.1

Absolutely free to useNo ads or pop ups trying to get you to subscribe. Works as it should on all my devices! Just what I was looking for..JeepwranglersportVersion: 5.5.0

Très bonTrès bon vpn, j'enlève une étoile car desfois ça prend beaucoup de temps se connecter à celui-ci.Mathys BretonVersion: 2.3.2

Thank youJust a question, does it block internet provider from seeing logs?.FarkzspitsVersion: 5.0.0

Appreciate the teamI appreciate for increasing the number of free ports. If I was able I would support you financially but I’m not able right now. Thank you for your great helps for freedom..Moe_36Version: 3.0.1

Great VPN serviceBest vpn i ever use..Milkha GVersion: 2.3.2

ProblemSince i have been using this vpn, google have required me to do acaptcha verification every time I want to search something. Can you help?.Bob zmokeVersion: 3.0.1

Love itWorks well and is free! Would highly recommend!.Zack KozumeVersion: 2.3.0

It works very well.Awesome service and services. Privacy is important and should be more universally protected and respected. Bravo, ProtonVPN!.JsmcdonallVersion: 1.3.4

ProtonvpnAwesome free VPN with no DNS leaks has extra firewall also.Jaymans99943Version: 1.3.1

FinallyI was waiting for that.Jonathanxx1Version: 1.0.0

Best vpn!I was lucky enough to secure the ultimate plan for $7 monthly which includes quite a few useful apps. I feel like proton can be trusted and there open source, I love that it’s email client as well is encrypted which makes it more secure then the other big guys. All in all, a solid von well worth the few bucks a month to help secure your sensitive information and browsing habits and keep trackers and prying eyes away. I fully trust proton and have no reason not to..RhymesKarmaVersion: 5.8.0

It’s ok appNo comments.Grumpus the bearVersion: 5.9.0

Keeps Getting Better and BetterHaven using ProtonVPN for years now. The product keeps improving; and their customer support is excellent. Bring a blocked website, app or issue using their built-in troubleshooting reporter and you get a prompt response..Debunker13Version: 5.8.0

No CAD Support??I’m opt sure why there isn’t a Canadian plan for proton services. I would be down in getting a suit beside I find proton to be good for my business, but they don’t have my currency… I guess this VPN might come in handy in the event Canada censors some internet sites!.SyntherWasTakenVersion: 5.8.0

The bestThis is the best VPN Ive ever used. it offers both safe and unlimited internet..Oyun yapmak istiyorum.Version: 5.7.0

In App PurchasesWhy aren’t In App Purchases allowed? I just tried. I’m in Canada..Fired Up!!!Version: 5.7.0

Great VPNIt's one of the best VPN. I would highly recommend guys guys try it out. It won't make you disappointed..Kenlee1205Version: 5.5.0

What happened?Worked well for three months. Now it won’t open. It’s stuck on the loading screen. Very annoying..Awall1985Version: 5.5.0

ProtronVPN is everything it claims to be and more…Extremely user friendly experience.The people of ProtonVPN actually care about freedom and privacy/security. Open Sourced and throughly audited by independent auditors. Worth every penny..Ghost protocol 1Version: 5.5.0

Always onIs there any way to disconnect it when it is not needed ??? It always stay connected and I didn’t saw any thing to switch it off.ADF 007Version: 5.5.0

Trying it for now and so far so good.Trying it for now and so far so good..Tedi BehrVersion: 5.5.0

Sometimes does not workHey developers this app is a great app and I have been using the free version for +2 years now and I love the app no ads no issues most of the time but now I’m in china traveling and it’s like a gambit working only like 30% of the time I’m wondering is that a bug or anything?.UbhnjisdcjoiVersion: 5.4.2

This is great when it worksI have had this VPN and there’s other one line it, but it takes forever to connect the a free server like an example I let it load on for the entire night it it still didn’t work. 🙄.Billybobsen the 3rdVersion: 5.4.2

Can you please help me with this someoneI got the app because I wanted to watch hunterxhunter (if you don’t know what it is it’s just a show) and when I tried to switch to the Netherlands it worked but when I went to go watch it it didn’t work is it something I’m doing is it because I’m useing a hotspot or something?!?? Pls help idk what to do (I did use the app For different things and it works very well).Marcosis612Version: 5.4.2

PerfectI absolutely love it! I got the free trial, and it offers so much for a free trial!.Pro1243Version: 5.4.2

This app is greatI even have this on my pc best vpn.BenthebodybuilderVersion: 5.4.2

VpnPretty safe but mess’s with wifi.Mrs. Green124Version: 5.4.2

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Proton VPN: Fast & Secure Negative Reviews

Do not recommend.Under no circumstances would I purchase this product. Somehow has become less reliable after I upgraded from the free version. Of course there are multiple tiers to choose from, I apparently picked the “pay for absolutely nothing” option. I was hoping it was just me but I see many other comments with the exact same issues. Disconnects randomly, often won’t tell you, or will say it’s connected to a server but be unusable. You will spend more time staring at the ProtonVPN connect screen than you will spend using your search engine almost every time, and often through multiple server hops. I pay for premium and still occasionally will be connected to a free server automatically, and nearly every day it will just turn off without notifying me. Best I can tell is this has something to do with the daily alarms/notifications and the DND mode that turns on when you use your phones sleep/alarm schedule. Screen time limitation options in the iPhone might also affect it, but I have it set as an exception everywhere that’s relevant. Completely turning off and not even attempting to notify or reconnect before allowing internet use seems like an absolutely critical failure for a VPN. Hopefully it gets better and I will gladly change the rating. I want this product to work. For now, stick to the free or go elsewhere..Ug used to be goodVersion: 2.5.2

It works when it wants to work & and usually doesn’t want toThis app seems to have lots of problems connecting on devices using iOS 17, but on iOS 16, it seems to work. And when you’re having trouble, it gives you these ideas of where you can communicate back with Proton VPN but then it never can connect to their websites obviously something due to it not working with iOS 17. they have done some updates that they have fixed bugs and problems but it is only iOS 17 it is not working correctly. Now do what it does do on iOS 16 is it works great I have an iPad Pro an older one which can only run on iOS 16 not above that. And I have two other devices on iPhone Pro Max and an iPad Pro M4 and it does not work correctly on either of these devices or doesn’t work at all. I would highly not recommend this software for any newer iPhone devices. When I was in the USA, it seemed to be working OK but the minute I came to mother Russia, everything starts falling apart. Update: I Got a response from the developer, and all they gave was an excuse and blaming Russia, But did not explain why it works on my iPad iOS 16 and the older iPad Pro. I can’t even get access to their website with the newer devices as mentioned above. I paid good money for this app, and I have to say I wasted it. Still have to recommend not purchasing this app..NinjasmokeVersion: 5.5.0

Not sure how to rate have questionsTo start I need answers and solution then you will get six stars and a subscription from me So I contacted Apple and they told me that I needed to contact you even though I read on the other comments stated from your end that you fixed the disconnection or that you can’t fix it you reported it and they won’t fix it they told me it’s an issue with a developer and for me to get in contact through the review section of all places I would give this thing five stars and purchase it if I knew that everything was safe when my phone disconnects from the VPN I am unsure if the apps are still working in the background and then able to track me and find out my location or anything else about me while it’s just sitting there and I’m taking a nap or a break from the phone or what not I need to know what to do so we can further in this it’s an amazing service even the free part of it is really nice but still disconnects I have the Killswitch on too but I still get messages even though it’s disconnected I’m not sure how that works.Fatty- mike..Version: 2.7.1

Constantly disconnectsA VPN is supposed to be a background app that, once activated, you can forget while you use other apps. This VPN constantly disconnects, causing “no connection” and “could not reach server” errors incessantly. When you switch to the VPN app to see whether it’s the problem again, sure enough its status indicator almost always says “connecting” (and often continues to fail until you manually stop and restart the process). This situation looks like Proton is trying to maximize insufficient connection capacity by quietly disconnecting clients during lulls in data transmission. That might be just fine if the the reconnection occurred instantly when a client’s activity resumed, but it doesn’t; instead, the user experience is one of frustrating connectivity interruptions so frequent and annoying that one becomes motivated to turn off the VPN altogether. This situation ruins the customers experience and puts the customer’s privacy at risk. It makes the subscription fee a bitter waste. I had a far better experience with PIA..Margin_AlVersion: 4.0.0

After last iOS update constantly DISCONNECTSI was very happy with this app until recently. I am just assuming it had something to do with the last iOS update. It has become very buggy and DISCONNECTS very often even though I have the kill switch toggled on. It seems to me as though all traffic should be stopped/not allowed at all if the vpn is disconnected with this kill switch on—is this not correct??? Because I have no warning, no sign at all that it has even disconnected. So I find that I have to check now every couple of minutes if I want to use this- as of now- worthless app. Sure enough, it will say “ connected for 3 minutes “, etc. In other words, I will have been online without any warning of a disconnect and no idea of how to make this stop happening. I have reinstalled, phone off/ on, cleared history, data in each browser just in case because I do not have a clue. I saw that this app has not been updated in 2 months, whereas most others update more often. Is this an issue? Please, developers help me to understand this issue. Thanks!.SwedishBlonde1Version: 5.4.2

What good is a vpn that won’t stay connected?It loses connection when the device is locked. Proton blames iOS but other vpns I’ve tried do not have this issue so if there is an issue with iOS it is possible to make it work anyway but proton is content to deliver a subpar product and blame someone else rather than make it work. I like a lot about proton but if it won’t even stay connected it is utterly useless. Update since ProtonVPN responded to the above: proton continues to try and justify their inferior service by blaming apple. I cannot say what software (apple’s or proton’s) is to blame here but it doesn’t matter to me because either way the service proton claims in advertising to work on iOS does not actually work on iOS. And either way their competition has figured out how to deliver a working service rather than being comfortable shipping a useless service and blaming someone else. The persistent copping out causes me to lose further trust in the company, even if this technical issue is ever fixed there is a low likelihood I ever want to pay for their service again..Gsjbdifibdjdq479999432Version: 2.7.1

Unacceptably badUPDATE: I’ve been using the free “Plus” trial for a week. This is the 4th time in the last 8 hours the VPN has turned itself off and disconnected my WiFi, leaving me to fiddle with both in order to properly reconnect. I’ve read the reviews on here - this has been an ongoing issue with smartphones for at least a YEAR!? Clearly the developers don’t find leaving even paying customers vulnerable to exploits a problem, and have no intention to fix this issue! As expensive as this product is, absolute fail! Just ok. Often much slower than expected, and I have to interrupt my work more often than I like to try to find the “right” connection. To be fair, this could be because the building-wide wifi gets a bit slow from time to time to begin with. Not as slow as nord vpn, less sketchy than bitdefender, and I haven’t been blocked from any sites for being on a vpn like cyber ghost. In theory Proton should be less likely to have vulnerabilities or be compromised like some of the big names have been or could be, so that is the main sell..Ken SeussersVersion: 5.1.3

IssueProton used to be my go-to on both my Apple devices and my PC, but it’s slipped drastically over time. It was supplanted a few years back with the Apple devices and now that it no longer allows server selection, or even host country selection (which among other things can mean not even being able to read the results from a search engine), without a paid subscription I can’t afford it’s quickly becoming more of a headache than a help. Until that extortionistic policy is reversed one star is being far too generous. In reply to the developer response I wish to add the following: 1. The server change doesn’t guarantee a viable solution given the combination of the unpardonably increasing time delay, the fact that limited time is often a factor and the fact the inexcusable inability to select a specific country and the fact that it does nothing whatsoever to change the original problem. Your server change solution is nothing more than a high-tech slot machine. 2. Didn’t you see the part about “can’t afford?”.Robo-1701Version: 5.1.11

BuggyIt takes multiple attempts just to connect to the VPN… And after ten tries when a connection is finally established, within a few hours the connection abruptly ends. Upon opening the app it says that I’ve reached my ten device limit when I only have one device (iPhone) that even uses this account (even changed my password as a precaution in case someone else was using my account so this is obviously a bug/glitch). Not to mention the fact that after locking the screen for more then a few minutes the VPN disconnects and you have to manually reopen the app and repeat the process of trying to establish a connection over and over again as usual. I understand that the vpn disconnecting on sleep is an OS wide problem but it’s clearly a problem that can be successfully circumvented as other VPN clients like passepartout have already created a working “always on” VPN that functions quite well for ios. But if not that, please at least fix these bugs to make the VPN usable….Platooon12457Version: 5.3.0

Absolutely HATE this update!This update is a severe downgrade in terms of functionality, user friendliness, and over experience. Proton has removed the ability to choose individual servers and have made the app totally pay-to-play. If I try and switch between “free” servers it randomly chooses for me. While I’m traveling I have to stay connected for work and my job requires a domestic VPN to login to the network. This update has undermined my ability to do my job. What one was a GREAT VPN has taken on the model of a money grabbing cheap casino app. UPDATE: Since the update more websites are blocked, speed has slowed significantly, and I’m having to prove I’m human on more and more websites. This on top of the fact most streaming apps don’t function while using Proton VPN. Before I knew which servers worked best for which sites and now I’m forced to use whatever Proton deems “the best option”. If I want a VPN I can actually use Proton solution/recommendation is “upgrade” or take what you get. Your app was “ok” at best when I had some choice in servers, it was usable. But I’m not going to pay for a VPN nearly all my streaming apps won’t function with. This WAS a descent VPN to browse with and that’s it. Proton VPN pay to play rather than have ads or some other form of generating income coupled with their limited compatibility with so many apps and websites has put them behind other VPNs. As of now it’s just taking up space on my Home Screen..JchsNathanVersion: 5.1.7

Unknown whyI have ProtonMail and it works great so I figured I would give this a try. And I did the free trial version and all was well. As soon as it switched to the free version my phone started crashing and now working properly. At first I thought it was a problem with my phone so I contacted T mobile my carrier and they tried for two days to help me. When they couldn’t figure out what was wrong because it said everything was fine on there end but on my side it said I had no internet connection or WiFi even though all my other devices were working, they couldn’t figure out what was going on. So they put me in contact with apple who tried to fix my problem and took me thru everything they knew what to do and they couldn’t figure out what was making my phone malfunction. They set an appointment with my local apple store to see what they could do. This morning I decided to see if it was my vpn and as soon as I uninstalled the proton vpn, it started working fine. I hope you guys can figure out what caused this problem..Redcrossman68Version: 1.4.0

What Happened???Used to be flawless, in my opinion. Started with the free trial, and ended up purchasing the upgraded version, along with my Protonmail. About a month or so ago, the VPN service has just crashed and burned. It doesn’t hardly ever let me connect to the countries I want to connect to, I’m finding myself at risk constantly because it kicks me off of servers and won’t tell me. Please undo whatever you guys have done to make a great VPN service into a subpar VPN service. Side-note: It’s extraordinarily annoying to be logged out of my account, completely randomly and without warning. I’ve lost literally thousands of emails because I didn’t store my password anywhere (for security reasons) and to reset the password, it encrypts ALL of your messages. At least give an option to be signed out randomly or to stay logged in, although I’m sure that the majority of people would prefer to not be logged out without warning.ChurchtanVersion: 2.4.0

Free problems or pay for problemsI am giving Proton VPN a try but so far it hasn’t lived up to the other proton app standards. If you are using an app or a mobile web browser that has a feed that updates, it won’t load with Proton VPN connected. This is not the case with other VPN providers such as ExpressVPN or NordVPN. So I did a search and found that this is a known glitch that Proton has released a fix for, but only for the paid versions of the vpn. So, I thought I’d give the paid version a try for one month, but the process has been the worst. Why don’t you have an easier way to upgrade subscriptions or add-on apps for current users? Why make it hard for the users who already use some of your products? What’s with the weird pricing for monthly and yearly subscriptions? It was the same for when I wanted to renew my proton mail subscription. Edit: 1 star because support is slow or no response after days. Whereas others have been within 24-48 hours. Edit 2: Logs logs logs..CLight2Version: 5.4.2

80% loss of data speedAs a network architect, I am very familiar with how VPN works. I’m disappointed with the loss of so much data throughput regardless of location or “fastest” servers. It’s consistently 80% or higher loss of both down and up speed- 140mbps down, becomes 13 to 15 down with upload performance impacted as well. I attempted multiple times to communicate via the app sending logs and report, but it just fails on timeout through the established VPN- Netguard had to be disabled for certain apps to run - SoFi banking, affirm and visible, to name a few. VPN accelerator appears to do more harm than good when it comes to throughput tests. - maybe it would help to have a closer NOC because I’m 10 hours from Miami and the next closest NOC is NY- No Atlanta? Kind of surprising. Anyway- two stars because I know my data is secure when I do need a VPN. Probably will cancel subscription unless I see something different in my testing.WGF13423232Version: 5.0.1

Terribly unreliableI’ve been paying for ProtonVPN for a bit over two months now. It frequently (multiple times a day, usually) loses its connection and fails to automatically reconnect, and I have to go into the settings and manually toggle it off and on, and then still only sometimes it will reconnect. Sometimes it takes toggling either WiFi or mobile data, and some other times I have to switch to a different server for it to start working again. Sometimes it displays the VPN icon as if it’s working, but all connections will fail until I switch to a different server. It’s completely maddening and I’m planning on switching to a different provider when I can. Speed is fine, secure core is a nice feature, and the widespread distribution of servers is also nice, but none of it is that useful when the foundations are so flaky..GlowingrabbitsVersion: 2.2.4

Severe Drop in QualityI used to consider Proton the best VPN around, but ever since a few months ago the quality has dropped significantly. I constantly have to fiddle with and restart my connection because it randomly gets stuck loading for no apparent reason, it disconnects in the middle of important tasks sometimes, and I often find that the new “Fastest” feature doesn’t always connect me to the speediest connection. Having a few different countries to select from was nice. also, I had a premium trial for a little bit, and decide from being able to pick whatever connection I wanted, it didn’t seem to fix any of the problems I had. I also know for a fact that it isn’t just me or my home WiFi connection because I’ve talked to a few friends who use Proton as well and they’ve all reported the same issue. It’s been downhill since November..AchtAux8Version: 5.1.9

PoorIt doesn't work on netflix.MaxsayuVersion: 2.2.1

Why in the world do you hate Apple so muchTell me why Apple can’t log into proton vpn in china..V3lvetiVersion: 5.4.2

Not free anymoreIt used to let me use the three free locations and save the ones that would actually work but now i have to pay for it? Unbelievable.Badbadbad selectionVersion: 5.1.6

From hero to villainThis VPN used to be the perfect option for anyone who wanted a reliable, fast and unlimited VPN. The choice to make the option to select specific countries despite their servers being free locked behind a paywall has caused me to switch VPNs. Never again will I recommend this app.CrispyDripyVersion: 5.1.6

Connection drop outsDespite being connected, at random times my internet will stop working and the Proton VPN app will be at “connecting” on which I’ll have to disconnect then connect again to establish a new connection. Or sometimes the connection will just become way too slow and unusable that I’ll have to again disconnect then reconnect again. It’s not just happening for me, I know others the same issue is happening to, and reinstalling the app and restarting my device has done nothing. I can no longer trust ProtonVPN until this issue is fixed..IDavid12345Version: 4.1.19

Don’t like the latest updateI hate the latest update, as I can’t decide myself what country server to choose from servers of 4 free countries offered. Everytime I want to change the server for another free country, I’m asked to upgrade. In previous version I had the freedom to decide what server from a free country offered to choose. Now not. Therefore one star for this release..Atlas 2Version: 5.1.9

The app is a fraudI bought it 4 days ago with 160 dollars payment but it never worked. I claimed a refund but the developer of this VPN refused..大彪智Version: 3.0.1

The stealth mode is useless when the isp is listed as “protonvpn”What’s the point of the stealth protocol when any site can easily tell you’re using a vpn just by noting the internet service provider name?.GoldenvikingVersion: 5.9.0

I have to give it credit VPN servicesBut I can’t choose what country for free.Anonymous9190Version: 5.7.0

Not True to their Mission StatementThe company of Proton claims it supports a free and open internet and are anti-censorship. Yet, despite this, they actively participate in censorship via their VPN by blocking some sites. Its a fine VPN otherwise but it’s extremely disappointing to see Proton begin to sell out like everyone else. Perhaps I need to start looking for an alternative email provider as well..Malum CaedoVersion: 5.5.0

Forced to Delete AppI couldn’t connect to the internet by wifi or cell until I deleted the app. There’s no option in the Apple settings to turn off the vpn. It just keeps reconnecting..Sandwichstealerx2Version: 5.5.0

Useless1 Extremely slow 2. Every morning gets hung up in loading 3. Not Reliable not secure at all because constantly keeps loading. 4. Very dangerous to use because it gives you a false sense of security. Please fix it asap or take it down..CarstinobbbbVersion: 5.5.0

Country won’t changeI use the free plan and when I first got the vpn, it was going smoothly and was very good, I was able to switch to different countries but after a couple days of having the vpn it only connected to the usa which is a free location and every time I try to change servers it connects to the usa and never goes to a different country.Jejne,sod,snVersion: 5.5.0

Not working in RussiaI could not create an account due to human verification page not loading at all.Johnsm7thVersion: 5.5.0

Don’t botherYour lucky is you can fine one over 60%.MinekandyVersion: 5.5.0

“It’s free”… sure🤦🏿‍♂️Let me know, why put an free app to use, if i literally can’t even turn the “app” on without pay this… look, the app can be good and blah blah blah, but is really disrespectful do it, THE APP DON’T WORK IF YOU DON’T PAY so tell whyyyy you put the app free on store??? Really sad in see this, again.Lil EzzyyyVersion: 5.4.2

Never opendIt kept showing me the loading screen when you open the app and I never got to use the app before it kept crashing.KgyfjglutVersion: 5.4.2

Can’t open appThe app was working great to start with but all of a sudden the app just won’t open anymore. Not that it can’t connet once opened it just doesn’t even open.Gatsbyim5Version: 5.4.2

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