Dairy Queen® Food & Treats Customer Service

So heres where this long story begins. My friend of 5 years already has the DQ app, in the DQ app, it will ask you to refer a friend for points. My friend obviously sends me this link so he can get free stuff, because who doesn’t love free stuff. I sign up with my account and I finish making it. Then I make the dastardly mistake of closing the app. The app asks to send notifications. I try to press dont allow. This is where the AIDS come in. The notification screen freezes there. It wont let me press any button and it wont go away. I think, if I power off my phone, it will surely go away. One problem, I cant power off my phone because the stupid notification screen WONT LET ME. so instant panic arises. After long prevail of all my tennis teammates trying to help. My best friend who is the greatest of all time finally figures it out. In conclusion, this is the best app of all time, it got me and my teammates off our phones.

We have been buying $50 Dairy Queen gift cards at Giant Eagle for many years. That not only gets us the delicious Dairy Queen treats that everyone in our family loves, but a few cents from Giant Eagle for gas purchases. However when I ordered through my app it would only take a credit card, not a gift card. I was not happy about that. I think the app needs a section where you can communicate what you have to say, not just choose the option that Dairy Queen gives you. My example is we always get a peanut butter parfait with chocolate ice cream. In spite of ordering that on the phone last time, we got the standard parfait with vanilla ice cream. Since my fiancé has been getting these for several years, he didn’t take the time to look at his order until he got home. He was extremely disappointed, and I felt that we should’ve had a way to avoid that. We absolutely love your treats, and the app was a fantastic idea, but we hope you’re going to iron some of the wrinkles out! Thank you.

Unlike other great fast food apps, the fact that you can’t add a receipt to your rewards after sale is absolutely ridiculous. Couldn’t order through the app because a cherry dipped cone my daughter wanted wasn’t an option. Yet, they’re available at the location I patronized. So, when I got there I forgot to have them scan the my rewards barcode at the drive-thru. Mainly because DQ idiotically gives you ice cream first, when you order regular food, instead of last. So, you know, trying to keep the melting ice cream from getting all over the place was a higher priority. The almost 5 star ranking is beyond stupid. All menu options aren’t available for locations even when they have them and no after the fact receipt adding. Yeah… I’d rate the app high too. Sarcasm.

I made an app order to use the buy something get an 85¢ small blizzard. The downside was that the app didn’t reflect the discount until the checkout page. So I wasn’t sure the discount was going to work for a moment. We ordered 2 blizzards. Waited a bit and walked in. One of the crew is wrapping up a blizzard like one we ordered. He says ‘salted Carmel truffle?’ Yep that’s us…. Well, it wasn’t it was another customer’s. That’s what we ordered! And didn’t know something was wrong until I asked about the other blizzard in the order. D’oh. They didn’t miss a beat and fixed up the other customer. I apologized profusely for intercepting the order. A moment later, they said ‘mobile order?’ And that was ours. Thanks for not making it awkward for me and my kids on an honest mistake. Great job DQ crew.

I went thru the Drive-Thru @ Pelham Pkwy location last night. I ordered 3 Chicken Strip Boxes, with additional sauces, & 3 Lg Shakes. When I opened each box to serve for dinner, I was pleasantly surprised that each box order was CORRECT & HOT… as if they had just been made! The Strips were delicious, the fries were cooked just right, & even the toast was as if it had just been buttered! I always get HONEY/MUSTARD sauce & it is by far the very BEST H/M sauce, I have EVER had! The shakes were very tasty, smooth, & the favor was very pleasant to the palate! My strawberry shake was much more than just strawberry flavoring; because there were real strawberries in the shake!! Bottom line, YOU can not go wrong stopping by the Pelham location & others for ‘seemingly just prepared to order’ food & very friendly, professional service to add to a Wonderful Experience for Fast Food that deliver my 6Fs: FAST FUN FULL FILLING FANTASTIC FOOD! Thank you DQ! 👍😋💥

Always awesome customer service, willing to help and assist you with any order at this store. they answer any questions you have, even if it is with the online app. The app is so weird to me, it doesn’t let you choose if you wanted the chocolate or vanilla ice cream. The second downside is that it doesn’t give you all of the add in options. So I ordered a blizzard and wanted to add snickers into it but it was not an option that was given to add in. It only gave like 5 different ones to add on. However because the Hartford, South Dakota store was amazing and was happy to assist me get the blizzard I had been thinking about all week long while i was trying to stay on my gym new years resolutions. LOL. Thanks so much!!

The app directs you to a DQ Cakes website if you want to write something on a cake. Because the website was so confusing it was easier to drive to the store and order the cake. I prepaid for the cake and the store was very helpful and held it several hours because I didn’t have enough space in my freezer. The store told me I could use my app to scan the receipt to get rewards credit. Three days later I scanned a receipt for 2 dilly bars purchased when the cake was picked up. I then tried to scan the receipt for the cake and got a message I had exceeded my daily scan limit. I waited 2 days and got the same message. Neither purchases were credited to my rewards. Love DQ, but not the app.

How convenient to figure out what a 3 year old (and I ) want for lunch and order right before I left the house. Cost wise—better than McD’s for what you get! Order was ready, except for the kids ice cream cone (and I admit—nothing worse than trying to get a little kid to eat food with an ice cream staring at them, so being able to delay that is a huge plus! My shake was in the fridge, ready for me at my convenience. The staff member greeted me and told me some things that were available for kids meals to consider, for my next visit (which will be soon!) she was super-nice & helpful! Lastly—the restaurant was spotless! This new DQ is doing EVERYTHING right & I hope they are very successful! Get the app-you will save $$ -lots of specials!

I paid for a mobile app order expecting when I come in 20 minutes later to just go inside and grab it and leave, but they have the lobby closed and 15 people in the drive-through and you give me no chance to cancel my mobile order so I have to sit in line for a half hour waiting for something that I should just have been able to pick up as I ordered it well in advance online and came to get it as a mobile order but you make us wait through the drive-through instead for 20 minutes bad customer service and a waste of time!

We eat at many DQ’s and the DQ in Canton South is our favorite. No matter how busy they are the take the time to help you in a pleasant and friendly manner. The prices a reasonable and I’ll take one of their sandwiches and fries any day over Micky D! Our kids and now our grandkids love to go there. We eat first then get ice cream! Sometimes we buy a cake and take it home. The kids that work there work for peanuts and get harassed a lot and the still smile and help each other on big orders and difficult customers. They know who they are! To all the workers at our DQ in Canton South, Pat yourselves on your back, YOU ARE ALWAYS BUSY AND YOU ARE PHENOMENAL WORKERS AND CUSTOMERS NOTICE! Mr Thom Moore & Mrs Char Moore

I don’t know who the manager or shift lead or assistant manager that was there tonight or her crew I just wanted to say way to go under pressure! The lines piled in quick and your crew held it together and handled everything with ease and smiles on their faces the entire time just wanted to say thank you and your smiles don’t go unnoticed keep smiling we appreciate you guys!!!!! August 12th close shift! Lady in the red shirt is AMAZING!!!! A very long wait for our order and sadly our ice cream melted before we got home ( ordered food and ice cream for dessert) but ended up waiting to long in the drive thru line but besides that absolutely amazing definitely be back! Thanks palm beach crew

So easy it order on app

Fast and always friendly at the drive thru.

Fresh food and fast service

Service was great and they are really amazing with a great smile on there face 🙂

The place is coean and welcoming- love coming here.

Best food everything is so fresh and crispy love the vibe and service is great

Fast service and fresh food

Their service was soo fast, the food was delicious, also staff was soo friendly.

I’ve been coming to this store for most of my life. The app just makes it easy to get deals and get bonuses with the points.

Staff was so friendly and welcoming. And my order was already ready i need not to wait for that. Staff also explore different kind of offers in the store

The ladies in the store walked me through how to order online and how to collect points/rewards. So easy and such awesome customer service! I will definitely be back!

Amazing helpful staff

Good service

Went there to buy a birthday cake for my daughter’s birthday but there was no ready made cake for the size and decoration that I want. Despite the business (940pm), all of the staff were so nice, considerate, and kind. They made one with my desired decoration. I was all smiles when I received it. I’m sure my daughtet will be delighted to see her birthday cake!

Great work! Thank you!

Very good however ridiculously expensive!

Very nice service

DQ's app is a solid addition to their brand, making it easy to find locations, order online, and even pay in-app. The rewards tracking system is also well-designed, allowing users to easily earn and redeem points. However, some menu items are not listed on the app, which can be frustrating when trying to customize orders. Overall, a worthwhile download for DQ fans.

Awesome

Love my all time fave ice cream

Fast friendly and efficient.

Staff are goood

Awesome service at slave lake Alberta location

Positive

They are so fast and clean

Happy with my Blizzard! 😋

I love this app. It is so easy to use so easy to navigate what I don’t understand at this app is targeted for 4+ why would somebody put it as 4+ I don’t think any child that age should need to use this app I would say 8+ is suitable, but I still love it and will continue to use it.

Good

At first I thought the app was great I was able to order food before work for breakfast and pick up without waiting. Only issue at first was with a “chicken and gravy biscuit” I don’t like gravy so I prefer just a chicken strip biscuit. Well when you select the biscuit it give you the “add/remove” option. Well that’s all great amd al except you can’t remove the gravy. You can’t remove anything you can only add things to it. Then a few weeks ago they changed the whole layout of the app. It takes more reward points to claim some of the same items for example you could get a 4 piece chicken basket for 500 points now it’s 600 or 750 if I remember correctly and also raised the price on some items (particularly the bacon biscuit twin pack which I started getting every morning and have been daily for well over a year now. That’s fine whatever but this morning get in my truck to go to work I get on the app go to the “recent orders” I choose my biscuit twin pack. Lets me put it in the bag but when I go to pay and confirm for pickup it keeps saying unavailable. I go back and go to the menu click on food and look well now you can’t order just a bacon egg and cheese, chicken biscuit, ect. All you can order is a biscuit sandwich combo. I don’t want a combo. I want just a bacon biscuit I don’t want the bacon biscuits along with a drink and hash brown. So what used to cost a little over $4 tax and all now cost over $6 before tax. So needless to say lost my business.

The people here are very rude. I placed a mobile order and it was pouring rain. The young girl at the drive-through told me that I needed to circle back around because my order had not pulled up yet. I circled back around the drive-through and when I pulled up, she said I told you you needed to come inside to pick up your order. She was very rude and again it was pouring rain and I had my newborn son in the back seat and explain to her that I was coming through the drive-through for that purpose so that I did not have to get him out in the rain. She said well the next time you need to make sure that you listen to my instructions and you need to figure out how to order appropriately in the app and do a drive-through order instead of a pick up inside order, this is the second time I have dealt with someone being rude at this location. Previously, they had forgot to make my order and I was sitting in the drive-through for nearly 10 minutes and had to blow my horn to get someone to come back to the window and told them that they were missing half of my order. Clearly, they need to get their stuff together and be more careful about who they hire or get a new manager that is going to take care of this and not allow their staff to be rude to their customers. I will not be back to this location in Athens, Tennessee again. I will go to the dairy barn or the grocery store before I ever step foot back on this property.

I placed a mobile order via my phone & then proceeded to follow the directions provided about having to go inside to pickup my order.. I would have much rather gone through the drive thru, but again the app instructed me to go inside for pickup… Once inside, there was no pickup area or signage on where to pick up the mobile order, thus I was forced to wait in a line that was 8-10 people deep! After 20 mins waiting in the line, I finally got an opportunity to ask where I could pick up my mobile order! I can’t believe what happened next… They couldn’t find my mobile order & kept coming by every few minutes & asking me the same question: “What is the name w/ my order!!! After the 3rd time, they finally came up to the counter w/ my order! Now it was 25 minutes past the time I entered the building (I entered the building when the app instructed me to). By this time, everyone that was in front of me had literally ordered & got their food/ice cream and left! I couldn’t believe it!! Then after I complained about the wait & screw up on their end, they said next time come through the drive thru for the mobile order & then rushed off! I MOST DEFINITELY WILL NOT BE BACK! We have options in town & from now on it’s “Frozen Gold” which is right down the street!

I placed my order online and was told it would be ready at a certain time. I get there at that time and not only is the order not ready, it hasn’t been started. I initially placed the order to pick it up through drive-through but when I saw the line was around the building, I went inside And I should have known that they were having issues when the cashier took the guests order in front of me, and then immediately after giving him his change went into the kitchen to become the cook. I would not have had an issue with a lot of this because I understand the business and The employees on were trying their best despite being overwhelmed, but the problem I had was that I paid extra for the large cheese curds, and when I was finally handed my order almost a half hour after the expected time I was getting ready to leave when I checked the bag to make sure everything was there and they were missing. I asked the what appeared to be person in charge and she said “oh we were out of cheese curds so I just gave you an order of french fries”. I was never told that ahead of time or offered any type of discount or anything for the extra expense that I paid And the fact that they weren’t even going to tell me about it and try to sneak it past me is what gets me the most.

Just gotta get this out of the way: some of y’all are really dumb coming on here and complaining about your order issues from a particular store, or that a certain item was not available, or how long your wait was…etc. That is NOT the app’s fault! 🙄 That’s your specific store location’s issue. Add your review to that specific DQ’s location on Google reviews, not the freaking App Store. The app creators cannot fix your 20 minute wait or some poor customer service - SMH 😑 Anyway, with the APP itself, I’ve noticed that when I click on a notification (like a new deal is available that week, for example) and it directs me to the app, the app freezes on the blue loading screen and never pulls up the rest of the app to use and you have to kill it. And then even after killing it and opening it back up, it still doesn’t load to actually use the app - it just stays frozen on the blue loading screen. I actually just deleted the app and re-installed it to try and get that to work, and it asked me to login. So I did, but now it’s permanently loading on the login screen and won’t put me through to the app. So I think it just needs some performance & bug fixes somewhere.

I went through the drive-thru on 9/13. We had ordered two blizzards. Thank goodness I got to the window to watch them being made. The young lady pulled out a trash can, then crawled on the floor and after all that made our blizzards. Not washing her hands nor did she put on gloves. There was a nice young lady who handed me the blizzards and I told her I didn't want them. She said she would redo. She put gloves on to make but meanwhile the entire staff came out to look at us. I could read a boy's lips who was a cook but I won't put it in my review. The nice girl who I can only describe as having a nose piercing went to the front and another girl who was wearing a red shirt just opened the window, turned the blizzard upside down which these were the only good parts of our interactions with her. She closed the window as I was asking for spoons and napkins. I tapped on the window which seemed to bother her and asked for those items. She gave us our spoons and 1 yes 1 napkin and again shut the window so fast I couldn't even get a word out. Nice service NOT. Would you eat something when you saw the person lifting and moving a waist high trash can, crawl on the floor behind where the trash can was and not wash her hands or even put on gloves? I really don't think many would.

It is genuinely mind boggling how genuinely senseless most of these reviews are. The reviews are for the app itself!! Not the restaurant you’re buying from!! The app developers are not responsible for cold food or your Blizzard being hollow or taking too long to make your order. Common sense truly isn’t common anymore. Anyway - the app itself is fine. I like the points program, just wish that there were more options to choose from. The deals are typically pretty bad and don’t offer much. Never had any issues with ordering in the app in general except for one reoccurring issue - half the time, the options that are offered in store (and this applies for multiple DQ’s I’ve ordered from or been to, not just one), aren’t offered on the app. In my case, you can’t choose root beer as a drink nor sprinkles on sundaes. You can always ask when you’re actually at the restaurant, but wouldn’t it be easier for everyone involved to just have the options in the app? If we had all the options for ordering, and the deals were better, it’d be an easy five stars.

I haven’t been able to log in since an update to the app in May. I have tried reach out to DQ’s customer service and they told me I created my account by connecting it to my Facebook account and I should use that option to log in. I’ve been trying that but it still takes me though the steps of creating a new account when it comes back to the app from trying to log in via Facebook. When I enter my info to “verify it’s correct” it tells me that the phone number is already in use. I explained this to DQ’s customer service and they told me not to create a new account. I’m not trying to, that’s just the only option it gives when it comes back from “logging in via Facebook”. I have a couple thousand points that I can’t access. I can’t set up a new account either because I only have one phone number and it says it’s already in use. Maybe add an option to let people login using their phone number or something, too. Or a way to recover/reset your password if you created your account by connecting it to your Facebook account. I am SO frustrated and have been a loyal DQ customer for years. I just keep getting the run around.

I placed my first app order this evening. Needless to say it was a MAJOR mistake. Should have ordered Sonic instead. My order was supposed to be ready 12 minutes after placing my order. After making a stop enroute, I arrived in approximately 17 minutes to find my order wasn’t even started. They made our drinks and ice cream first, then we waited 15 minutes for our order. Our order included a chicken strip basket deal with gravy and the upgrade from fries to cheese curds (+$1.99). We were informed they were out of gravy and were just making gravy at 7:15. Also they were out of cheese curds and replaced it with EXTRA onion rings. They were maybe 12 nasty looking onion rings. We also observed the “acting manager” prepare a dipped cone and use his bare hands to “test” the chocolate dip. Fortunately another employee made him throw it away. Another employee was flirting with two young ladies in the drive-thru by giving them free cones meanwhile the “acting manager” tells us we must call customer service to file any complaint. We plan to call them tomorrow and stop by store and discuss their employees attitudes and actions with the general manager.

Ordering in the app for curbside pickup was pretty easy. But then when I got to the store I sat in the curbside parking space for 8 minutes waiting. I tried calling the number for the store as shown on my order confirmation, but nobody answered, and after about 15 rings it said the mobile customer I’m calling is not available. Waited 2 more minutes and looked the phone number up on Google (same number) and called again, still no answer. I saw an employee walking toward my car with nothing but her cell phone in her hand. She asked if I had a mobile order. I said yes. She asked for my name. At this point, I’ve been sitting in one of the three curbside pickup spots for 12 minutes and there hasn’t been a single other car show up, much less another one the same color as mine that I indicated on the order. So I don’t know what the confusion was about, but she told me it’s ready and went to get it. She came back and forgot the drink. By the time I had my denture order, I had been there for 15 minutes. It would’ve been MUCH faster to just use the drive through. And my burger wouldn’t have been cold when I got it.

DQ Southaven was the WORST! I placed an on line order. The system generated a ready time 10:15pm. I get there at 10:14 the drive-thru is closed. I go inside there's 2 people in front of me that placed their order at the restaurant. The 1st person had multiple orders, the 2nd person placed her order then I tell her I had an online order. Part of the first order is complete then the cashier asks about my order she turns and the cook continues to work then the 2nd part of the 1st order is complete the customer leaves my order is placed under the warming light and the cashier continued to work on the second order after 9 minutes of this cashier walking in circles I finally got my order the cashier never speaks passed me my order and turns around. I leave, the fries are old and the sandwiches is nothing that I asked for! I go back it's 10:39 the doors are low led the lights are off and all the employees make an obviously purposeful effort to not look at me. Now I've spent 13 dollars on a Dr Pepper, cold fries and a sandwich I can't eat!! I call the number and of course, "no one is available to take your call!"

I have never had a worse experience at any DQ. They were out of ice cream.. oh well spent $55 to feed my family. Went to drive up said mobile orders could only be picked up inside. Ok. Went in finally got someone to help since nobody was at the counter. After telling them my order stood around for 35 minutes not exaggerating. Got our food finally and it was all cold except for cheese curds. Chicken fries burgers all cold. Then the burgers had the wrong toppings. Not going back in it was already a huge ordeal. Not one single time did someone apologize for the extreme wait. Horrible customer service entirely. You probably think we’ll they were busy but nope 2 cars in drive up and 2 people in the restaurant when we arrived. Saw at least 7 workers who all seemed to have no idea what to do. Terrible experience and obviously terrible management to not even apologize for the ridiculous wait. Will not return to this place. Close it down if your that bad. And that hurts because I absolutely love Dairy Queen.

Didn’t get the right amount of scoops for a large heath blizzard again! I have 5 to 7 a week. So I know when I have been short scooped. Three out of 5 are usually shorted sometimes 3 or 4 are short scooped out of 6 a week. Sometimes I have 7 a week if I’ve had a bad week. At least 4 or 5 get shorted! I was told a large gets 3 or 4 scoops to a large. There have been times when I only received one scoop for a large. By the time my husband gets home with it. It’s to late to complain . That’s why I’m finally complaining! I’m like a alcoholic but I don’t drink, I am addicted to blizzards. I love Heath Blizzards with hot fudge sauce. I just recently got your app, Don’t make me sorry and take my business elsewhere! I guess I could take my business to Culver’s, I like to freeze my blizzards anyway. I could just stop at Culver’s in Ft Wayne. Order 6 or 7 and freeze when I get home. Blizzards should all be made the same. I’m always charged the same! I started to add fudge to it as a option cause I thought it would help, it didn’t help but I prefer just HEATH.

I have attempted to use my points the last two visits in person to this store but the cashier was unable to figure out how to deduct the points and I paid full price. I decided to go today to use them with a mobile order for a bogo blizzard. It didn’t come off the total. I asked for help at the register and they asked for Gabe the manager. Gabe said there’s nothing he can do short of canceling my order and doing it again. I asked if there was anything else they could do like credit me another blizzard or anything like that. He said no and next time to be sure to add the coupon first. I said I did. And I said I guess I’ll just stop coming in. He walked away and said it’s not our fault but ok. Then they were talking about me to eachother. Then they gave a man in the waiting room coupons because he waited 15 min. I also waited 15 mins. No coupon. No I’m sorry. I won’t be back. Gabe needs a new job. The girl at the register was too scared of Gabe to even get him for help and had to have another worker get him.

I ordered on the mobile app at 3:20 PM and while waiting in the drive thru for about 6 minutes. I was finally helped. The young lady asked me for my order and I said to her that I had an order for Phyllis. She apparently didn’t understand me and kept calling me Willis. Finally I replied, Phyllis a little louder and she said pull around. When I approached the window this same young lady asked me if I wanted lids. I replied yes. Then after placing the lids on, she proceeded to hand me one bizzard cup. I asked her if she had a carrier. She pulled back the bizzard cup and placed both in the carrier and handed them to me with a nasty attitude. I received the carrier and said thank you, she didn’t respond. I saw the Manager looking over, however I didn’t want to stop the line of vehicles behind me. The young adults working at your establishment set the tone and example for customers like me and my grandson who was also in my vehicle. Please remind your staffers to try to be more courteous and professional with frequent customers as myself.

I ordered on the app a small Girl Scout Thin Mint blizzard. When I got there I told them I ordered on the app a small Girl Scout thin mint blizzard. The person at the drive in said a what? I repeated slowly what I said and my name Jacqueline Fitzgerald. And he said you ordered what? I started to repeat it again and another lady said I got it you ordered a sm thin mint blizzard. Yes. I pulled up and had to wait to get my order because the person in front of me ordered a large order. I get to the drive up window and waited, and waited. When the lady opened the window she started handing me someone else’s order. I told her no that is not mine. I have the sm. Thin mint blizzard. She looks perplexed and asks someone do we have a app order and she is handed the blizzard with a lid on it. She said I didn’t have you on my order list. I said thank you. I opened the lid and my blizzard was 1/4 melted. 😠 I won’t be going back there again. I’ll get my ice cream from Braums from now on!

First time to use this app and I’m not impressed! I completed the order on the app as we were pulling into the parking lot at 4:26. I walked into DQ and it said my order wouldn’t be ready until 4:40. I thought surely it will be ready sooner since there is no one ordering anything at the counter. 2 young men working looked at me, and I said I ordered online and told them what. They promptly disappeared. The hot fudge sundae was brought out and put on the counter w/o a spoon. And the guy said I need someone to make a turtle blizzard. A girl appeared and made it, but looked at her watch and stuck it under the counter and disappeared. A 2nd girl came in and was looking around like she wasn’t sure what to do. My husband asked if she could get the turtle blizzard out from under the counter, which she did. Not sure why everything was so inefficient when there were 4 people in the area of that front counter, no other people to wait on, but no spoon for the sundae and the blizzard was the consistency of a thin milkshake!

Placed a mobile order and arrived before we needed to pick it up. I noticed my ice cream had already been prepared so it was put into a refrigerator. The first item they prepared was the chicken strip basket. It was made with fries instead of onion rings. None of the other items were ready, when the chicken was ready and the onion rings came up, they were sitting on the counter under the heat lamp, and the other items hadn’t come out. I asked to have those two items so we could start eating. When my husband finished his chicken and he went back to the counter to see where his fries and my chicken strips were. Service is disjointed and haphazard. Two other customers were waiting before us for a while. Another woman came in and placed an order, she waited with us. She received my order of chicken strips with the fries they accidentally made for me. I have been here other times when the Service was better.

I’ve been all over the US, most recently Colorado, Minnesota, Iowa, South Dakota, Montana... and no store I’ve visited has the capability take the app and the one store I was at in Minnesota, said it was “out of order” and couldn’t accept any coupons from the app or redeem any rewards. How is this helpful? I emailed to request a list of stores that will take the app, and was told Dairy Queen doesn’t have that information and it is often up to each individual store. Why go through all of this if so few stores can accept the app? It’s a disgrace to Dairy Queen as a whole, a disservice to the poor stores that can’t take it and seems to really tick of customers who go to a Dairy Queen thinking they can take the app. This is the only app I have where stores have no clue what I’m talking about with this app or flat out don’t accept it. Are you trying to tick people off?

The guy at the register was very polite. The back staff however making the treats ( red hair) was the rudest person I ever encountered. I asked if sprinkles could be added to the strawberry sundae as the ap doesn’t allow you to add that and she snapped “ you have to pay for that”. I said that’s fine. She said go talk to him at the register and turned away. I went to him but he didn’t know how to do it. She went to get the manager who asked me if there was a problem. I explained all I wanted was sprinkles and I was happy to pay for it . He told me it would be $1.06, I paid it. Miss red hair glared at me as she completed our order. She placed it on the shelf but did not bag it just walked away. No flip on the blizzards; they were now half milkshakes. I finally asked at the register for a bag to do it myself and red hair snaps put it in a cup tray, we also needed a bag but carried the banana split walling with the tray. Our ice cream was melted, I paid $1.06 for 4 sprinkles (I counted them) and no free Dilly bar for National Ice Cream Day even though I asked.

The net effect of this app was essentially nil. Despite ordering ahead through the app, I still had to wait in the drive-through. After going to the drive through I still had to go through the window and the pull aside forward and wait for my food. The food order was not started until I pressed the “I’m here” button which, foolish me, I did when I arrived at the restaraunt. The reason given was to make sure my order was fresh. The actual result is that there is no time saved using this app. If the app had a funtion that indicated whether your location has walk in or requires pick up at the drive through it might be of some value. Unfortunately my local Dairy Queen has no signage indicating how to collect your order once you have use the app. Furthermore, it is apparent that the people who are attending the drive through are not very familiar with the app, though that may be a problem unique to my location. Do youself a favor and just use the drive through.

Don't bother claiming your deal until you are in the act of showing it to the cashier. We placed our order and right as we approached the cashier I accepted the deal (it had to be used within 15 minutes) but before I could show it to the cashier a notification came through on my phone which caused the deal to go away and the app would not allow it to be opened again. Cashier didn't believe the deal when we explained what happened. Contacted DQ online and they suggested I make sure the app was up to date (we downloaded the app while in line before placing our order!) And make sure location services were on (chose the store before looking at deals). No explanation as to why our unexpired offer was no longer available. Terrible app! ETA - the company replied regarding using the coupon within 15 minutes which I completely understood at the time. I'm disgruntled because there is no indication that if you navigate away from it for any reason that in so doing you will invalidate the coupon.

The service at DQ was terrible. I came in to pick up my order & the crew was screwing around & disorganized. The ice cream products were made & melting. The blizzard was not tipped over when given to me. If it had there would have been a mess all over. The food was not ready so I had to wait. The crew member never greeted me & the customer service terrible. There was no thank you. One customer came in & left because no one greeted him & took his order. His comment when he decided to leave was, “I don’t have time for this.” The crew didn’t even know he was there because they were messing around. There were 4 members but the only one who appeared to be focused on her job was the person cooking. She had to come to the front & reprint my receipt for the gal putting my order together. The food was good but the service left a lot to be desired. Thank goodness I used my app or who knows how long it would have taken.

I tried to use the app to order at ‘my’ store but couldn’t find chicken tenders - went in and they said their store does not have hot meals - just pretzels and some other items. So I switched stores on the app - I added the half price offer for a chicken tender meal and ordered the meal but no discount was applied. I went ahead and ordered as I had about a 10 minute drive to the other location. I went in to pick up my order and asked the clerk what I had done wrong that the discount was not applied (I only ordered tonight because of the email DQ sent me about the special). She said she doesn’t use the app and couldn’t help me ….. ok …. how am I supposed to get help? I did upgrade to a shake …. could that cause the discount not to work? I love Dairy Queen and downloaded the app hoping to enjoy some rewards this summer! I will continue to enjoy DQ - just frustrated with the app and lack of service tonight but I love Dairy Queen!

Got through making an order and then had a pop up that said currently they weren’t doing curbside at this location even though it was an option for me to select BEFORE I went through and created an order. Why wouldn’t you let me know that before I take the time to create the order. THEN I had to go back and select the option to walk in and get the mobile order and recreate the order. Then I submitted and gave no instructions. Thankfully I looked at an email which had the REST of the instructions. I had to click on a link to submit the order. What in the world?? And then had to also let them know when I got to the store. I was already in the parking lot because the line was so long for the drive through. It’s then that I realized that I couldn’t actually walk in to get the mobile order and had to wait in the drive through line. Seriously? What is the point of mobile order. Just DONT do it. I just left. Take a lesson from McDonalds app or just don’t have one.

The employee at the window was very nice and helpful! When I tried to order the mini blizzard for 85 cents, the app kept giving me the message this offer is not valid on this order. When I drove through and asked at the speaker if I could order 2 mini blizzards for 85 cents each I was told that the offer was only good in the mobile app. I removed everything in my order and started over. I finally drove back through the speaker and explained my problem she told me to show my app at the window. I find out I can’t order 2 mini blizzards only 1 and the second one can be any other size. It has taken me 28 minutes so far to get my order of two blizzards. One employee didn’t listen to my question ir she just gave me bad advice. The second person figured out the problem. It has taken entirely too long to get two blizzards Cyndi Geisen.

For the 100th time I have made an order in a Dr parking lot . But the app is so stupid it still chooses the store miles away there’s no way to cancel the order so I have to drive all those miles to go to that Dairy Queen then drive all the way back to where I was at cause that’s there’s a reason why I was in that area I’ve wasted, countless hours over this silly problem that not a single, not literally not a single fast food restaurant app has this problem only only y’all please fix. I love everything else about Dairy Queen but I absolutely absolutely despise how your app works. It’s almost like you set it up for this to happen. My other complaint about Dairy Queen is as you’re always canceling the flavors of the blizzards that I prefer such as animal cookie blizzard and I really like that red velvet blizzard and you cancel them every time. I’m really upset about that as well, but I could live with that, but I cannot live with this app anymore.

I enjoyed using the app until I started to notice too many nuisances with the whole point system. You want to scan to earn points, forget it, you can only scan the receipt. So you go scan the receipt, “sorry you’ve reach your daily limit.” Even know it’s been 10 days since your last scan. So basically they can and will bar you or only allow you to earn points whenever they please. So your $20 order may get 0 points this time but your $2 order, no problem. I swear it’s a waste of time. Is rated go to places that allow you to get points on all purchases. Not just the ones they think is a “we have to give too many points order.” Also when I say I have a reward, when I scan it, nothing. Same price. They have to go get the manager, undo the order. Then I have to reorder and the whole ordeal takes 10 minutes.

I have been an avid advocate for DQ & have spent literally THOUSANDS of dollars on your frozen dessert treats over the past 2 years alone. I get DQ at least once a day, sometimes more...Well, that’s going to change immediately if something is not done to compensate the troubles I have had now with this app. Every time I order it has screwed my order up so badly it’s beyond being able to fix. I keep forgetting to check the order, but by the time I get back to consume the frozen deliciousness the order is so mixed up, wrong items and/or incorrectly personalized. I have complained to the general manager 3 times now but keep getting told it’s your app not sending the orders in to your dessert artists correctly. They told me to contact your relations team as I have wasted so much money trying to use the convenience within the app but has made it so difficult to continue. Might just start going to Sonic Daily if this isn’t fixed and made right...Come on boys!

Ordered via the app then went to pick up in store as the app does not allow for pickup through drive thru option. Entered store and was never greeted by any staff could see three staff just working the drive thru and no one working front counter. Waited several minutes to be acknowledged by anyone and then same three more what appeared to be adult staff and still no one acknowledged my presence. Finally a young lady that had seen me when I first entered came over reluctantly to the counter and just stood at the register with no action to acknowledge me then I finally said are you ready and she did yes and I told her I was picking up. I could see my bagged order had been there ready the whole time and then they now had to make our ice cream order. Needless to say our food was very cold by the time we got home. DQ needs to train staff in customer service basics. Acknowledge customers when they enter and not ignore them. Will not be going back.

The location tracking on the app is not functional for my local store. It an hour after the store closed & the time, message, and bar progression has not changed since i successful checked out .. my meal was ready at the store. The line was a little long but had waiting at the window. Ice cream been melting for awhile: I was right on time estimated when I got to the order screen. Order was correct, apparently they can take off the choice of frosting for the cupcakes, hot food portion was still warm & good except the sauce had made the (crispy)chicken breading very soggy. I still ate it just fine; I was starving from not eating for 12 hours. My cupfection was soup with a couple cooler lumps after I had eaten some of the brownie which was the same temperature as the ice cream/caramel/chocolate sauce.

I hadn’t eaten dq in years, finally decided to give it another go. They didn’t disappoint in the nasty department once again. I loved the fries and the toast I got for my lunch. But the new sweet chili basket is a joke. Wish I could add pictures here. Normal old basket with the tiniest amount of sauce. That they call hand tossed. Yeah not one bit. And the chicken was full of tendons and veins. Not something anyone would want to bit into. When I said something to the 18yr old manager he said that’s just what they are. I will give dq a try again in another 10 years. Absolutely disgusting. And the employees don’t seem to care at all. Corporate should be checked by the franchises to make sure stuff is up to standards. The only positive was the young lady that took my order. She was very sweet. She definitely deserves some recognition.

This app is trash. I tried to sign up. Can't because my phone number is already taken. I vaguely remember having issues so I probably did abort setup. Did reset password. Then used the reset password and it didn't find that account. Forget it. Not even worth it. I will go elsewhere. The store I was at last night was ridiculous anyway. Line all the way around the building. Employees acting all kinds of lost. One decided after making a blizzard for the people in front of us that she wasn't going to make anymore and would randomly prefer to clean tables. The spray bottle wouldn't work. So while we are waiting for ice cream, she has like 5 people that are supposed to be serving customers messing around with cleaning products and none washed their hands visibly before making our blizzards. The place doesn't run an efficient kitchen. I will go anywhere else next time I want ice cream.

I asked for extra topping and did not get it. I had to pay extra for that. It The Diet Pepsi and Dr. Pepper did not taste right. I asked for added onions on a burger and they added pickles which we asked to remove, and still no onions. We got the pretzels and queso with no queso dip. The order was not ready when picking up, which is not a big deal if it were all correct. Then needed to ask for the ice creams and drinks as they were not being given at pick up. We love Dairy Queen and usually NEVER have an issue with the food. We usually talk it up on how great it all is!! The last two times ordering and picking up have been kind of a waste. I did not complain the last time because mistakes happen, but this time its a lot of things and same people. Unfortunately was not satisfied as we usually are. A little disappointed and hoping its just a fluke or a few bad days. Fingerscrossed.

This app USED to be awesome. I never had issues entering my receipts to make sure I got my points- now I rarely ever get to claim them. IF YOU VISIT DQ MORE THAN ONCE A WEEK BEWARE- APP WILL BLOCK YOU FROM GETTING YOUR POINTS. The app gives an error message saying “you’ve reached your limit on daily receipts scans” or something similar and it does this for an entire WEEK after submitting one receipt, not just for one day or 24 hours. A WEEK. It’s pathetic. I used to be able to enter all my receipts at once. I have no idea who’s behind the coding for this, but customer service and app developers are aware of this issue, and do nothing to fix it. Yeah, you can go online and submit your points to customer service who will supposedly put them on your account, but that’s iffy most of the time, and complicated at best. Why not just fix your stupid app that used to be the best fast food app out there??

I like the app but my problem is , it works good when I’m at home and then when I get to Dairy Queen and it’s only like 5 minutes away the app doesn’t work so I can’t show the cashier the coupon or anything , but when I pulled up to place my order it was there and then when I got to the window the app froze but the lady was nice and gave me my order with the discount but if this keeps happening it will be useless and it happen twice already the first time I didn’t even place the order because it wouldn’t come up at all , and I don’t even hit the confirm button until I’m in the parking lot , because I know that you only have a certain amount of mins to claim your discount. I was in the parking lot when I placed the order but it still froze by the time that I got to the pick up window☺️

Ordered on the app so I could just walk in grab the food and get home. Walk in and my order had not even been started yet. When I got there there was an order of fries on the ledge just sitting there, a girl walked up and asked me if she could help me and she seen my reciept on the ledge she walked over to the drive up window and asked if they had my order. She then tells someone to cook my sandwich my sandwich gets boxed and the girl starts to put the fries in my bag that sat on that ledge the entire time I was waiting and before I got there. I told her not to even put them in there I wanted new fries. The kid in the kitchen laughed and said they were fresh..no they were not..the app said 20 mins it took us 20 mins exactly to get across town and I had an additional 15 mins there waiting. The only people I seen in that store were kids..I think those kids need some adult supervision.

We ordered via the app thinking it would be more smooth and efficient this way. I had rewards to use and after compiling my order, it would not apply my rewards or any deal (even after checking terms & conditions to make sure it qualified, which it did). Once my fiancée brought home the order, soon to find out we didn’t get our upgraded onion rings, cheese curds for our baskets nor the additional sauces we paid for. Jake was excited to try the NEW Sauce & Toss chicken strip basket but ended getting just a regular basket along with mine. They couldn’t even get the chicken amount right… food tasted old & even our extra basket of fries tasted stale. SO disappointing with nothing being correct and not getting our upgraded we paid for PLUS the rewards not working on my phone app. We debated between eating here or Sonic, unfortunately we greatly regretted our decision.

I previously had this app on my phone but then deleted it because I rarely used it. I reinstalled it to make an online order and tried to sign in. Signed in through Facebook and it took me through a “sign up” process. When I got to the end, it told me my phone number was already taken. Of course it is, because I already have an account through FB. Decided to try using my email instead to sign in. Reset my password and it took me through the same “sign-up” process which ended with the same error. How can I sign on if every time I try to access the app it makes me go through this sign up process and won’t let me proceed because I’m TRYING TO USE MY PHONE NUMBER AND AM ALREADY REGISTERED???? This is so frustrating. I don’t want to order as a guest because I want to get the rewards. Also, there is no place to trouble shoot. What a waste of my time.

It would be nice if the app said when your points are going to expire and send you a notification. The history does not go as far back as a year.

Merging accounts doesn’t even work what a garbage app should’ve stuck with the old one

There are so many bugs and errors with this app, it deters me from going to DQ. I’ve downloaded, deleted, reinstalled, updated, signed in/ out and have Favourited a store. 9/10 times an “unknown error” occurs with trying to get deals and/or trying to place an order. I keep hoping the bugs will be fixed but its been going on for months. Sadly, DQ has lost some of our business as a result of this app

First off, the original app was way better. This one always glitches. I have seen many other reviews with the same problems I have and the developer responses are ridiculously unhelpful. The “Deals” section always shows an error message and I found out why. It’s because I am not in a close proximity to a DQ restaurant. Once I get closer to one, the deals tab finally works. They need to change this so people that are not close to a DQ can check the app in advance for good deals. This part is worse though. I used a blizzard coupon of “BOGO for 1.99”. I bought three blizzards: 2 x size Med, one Snack size for my daughter. When their system calculated the discount it specifically took the lower discount by reducing this cheaper snack blizzard to be only 1.99, and did not take the discount off the second medium blizzard. It was a difference of only saving $2, when I should have been able to save $4. Yah it’s small, but the principle behind this tells me that they are not looking out for the customer first. C’mon DQ, where is the integrity in that? When people use your coupons they are always going to be trying to get the maximum fair benefit possible within the coupon stipulations. This just rubbed me the wrong way as a shady business practice. When I asked the cashier why the discount was so low, she just replied “sorry that’s just the way it is”. Needless to say, I cancelled me snack size from the order, paid, the. Bought the second snack size separately. DQ, you’re going downhill here. Please re-think your strategy and whomever you contracted to make this app.

How do I collect rewards when my phone is not iOS 16 or higher

App says update is required so I click “update now”, it takes me to the App Store and gives me the option to “open” which in return take me to the app that says update required, it’s just circling around and never updating. Of course I’m stuck in the apple shenanigans where your phone won’t do a software update and so you can’t get the latest version of the app because you don’t have a spare 2 grand to drop on a new phone every couple of years.

App does not work

They say there are deals in Canada but I haven’t saw any deals yet. Their reasoning for no deals is that app “Acts up” Multiple comments mentioned that there are no deals before. Does that mean your app always “acts up” or does it mean you haven’t even bothered making it properly. Why mentioning deals then? Haven’t found a store that supports ordering. What’s the point of releasing an app to Canadian market if it does not even work? I can look up locations using Maps, I don’t need your app for that. If I could I would put zero stars.You have tools to do it properly but choose to not care instead.

Over 500 reviews saying this app is garbage. Developer replies “technical difficulties are frustrating”. WHO THE HELL releases a crap app, does nothing to make sure it works, and then replies with that line of garbage? Who did you pay to make this garbage app, go back to them and slap them across the face and scream at them to fix it already as now DQ sucks. I haven’t gone to DQ because of this garbage app. I wish all locations would be avoided by all as DQ deserves nothing (no money, no customers, no business). How dare you! Other app always gave deals and notifications. This one took forever to load as didn’t work as update. There is no transfer or merge option. And now there is no deals. It’s just to show me nearest dq and nothing else. I want the other app up and running again! Developer said it takes time for points and it doesn’t WORK, no deals ever. Garbage app 3rd time to “fix”. Was told delete and reinstall. Sign out and sign in. Total garbage. Done bother to install its garbage and deals never work (they don’t load).

They devalued the points massively I had enough for a 8” cake and was saving for a 10” now 10 is gone and I can’t afford and 8”. Also received no notice and you still don’t get notice of points expiring. Turns out the points program was to get people using the app then devalue the points and try to tell people it’s a good thing.

Sadly will be deleting as iPhone does not take the newest version and will not open previous version

I can’t update on my phone don’t have 16 so can’t get points why do you make it only People with newer phones can use your app?

I cannot get into my account or even look at the menu or how many points I have left because the new update doesn’t work with iPhone 7 Plus. Please change this !!!

Does not work anymore

I saw an ad for this app that listed some great deals. I downloaded the app and had zero deals. Not impressed.

Where’s all the deals in Canada?? None here don’t even bother with the app

Tried deleting and reinstalling app, to no avail. Biggest issues i see is that even thou I downloaded the CANADIAN app, it still asks for enter city,state,zip code! HELLO DEVELOPERS, canada HAS city’s, PROVINCES, and most importantly postal codes. Clearly an AMERICAN made app, c’mon developers and get to know the rest of the world than just thinking that America is the status quo!

Forced to download just to get coupons. But I can’t even place an order in advance because Dairy Queen doesn’t recognize Canadian postal codes. Useless app, do better!

Everytime i try and scan a receipt it always says i maxed it out in the past 24 hrs. that last time i scanned a receipt was last week.

Absolutely terrible app. Every single screen or button just says “bad request” might as well eat anywhere else

They increased the amount of points it takes to redeem for the rewards. No warning or grandfathering of my old points.

Dairy Queen decides to run a Free Cone Day in Canada on March 20, 2025. But it’s literally a scam to get app downloads and user information. The promo doesn’t come in after a day and when you call a local store they tell you need the app. Look at their instagram, more people complaining about issues than those that got a cone. Yah it’s a $1 cone, but straight lying to customers isn’t cool.