Chipotle Customer Service

Chipotle Positive Reviews

Average AppThere are several problems with the chipotle app in my opinion. First, anyone who orders online or scans so that they can get points should have the receipt email to them. Also you should be able to pull up the receipt in the app, as well as look at your transaction history. 2nd, you should be able to see your points adding up other than just the total, to ensure they are being added correctly. 3rd, you need to create a short comment section at the end of each entry item. Currently there is no way to communicate with the restaurant about any specificity to one’s order that can’t be manipulated via the app options. What if I want the fajita veggies on the side with my bowl? There’s literally no way to tell the restaurant that now. Which means if I want that, I have to come in and order the food the good old’ fashion way. The Chipotle app has basically taken every measure possible to avoid letting people see specifically how their points are being added at each purchase, as well as still requiring me to get a paper receipt regardless of whether I have a rewards account. I also can’t order through the app if I want my food the same way I am able to get it if I just go through the line inside. It’s not efficient and it’s archaic. Get it together Chipotle, you’re better than this..ModellawVersion: 10.1.0

Festini says it’s great but…I love you chipotle. I love you like peanut butter, loves jelly, nestled in a loaf of bread. I love you like Christians love Jesus, and like Jesus loves me. I love you until the end of time no matter what happens, whether it’s controversy or just good old fashion, food poisoning, I will still love you. I am addicted to you. I just wish, oh, how I wish, that I could teach every employee how to wrap my burrito. I wear a suit every day to look good for you chipotle‘s, and when you wrap my burrito and it’s foiled inside a bag, the foil does not protect it from an incompetent rap. I don’t care if you double rap, what I do care about is when you pretend that aluminum foil is part of the tortilla and throw those wayward pieces of chicken in there after wrapping it. I care when you let him three large tablespoons of juice leak out of the side and watch it and ignorantly try to control it with the aluminum foil and pretend that it will not be there when I open it up. Period I don’t know what it’s going to take to convince you that this is not the way to roll a burrito. It is, however the way to dirty my suit. I love you chipotle even if you make me late to my open house you are worth it. But please, please, please learn how to roll an oversized burrito without getting it all over the place and then rolling everything into an aluminum foil..JamesFestiniVersion: 10.22.3

Customer serviceI had problem with my order for delivery being messed up as well as my drink not being in the bag. So I contacted customer service through Pepper and talked to what is suppose to be a live agent. To resolve my complaint they offered me a free drink and entree under my rewards. I say thank you and leave off of the messaging. I go back on the app two days later and there is no free entree or drink under my rewards. So I contact customer service again and the only thing change was the name of the supposed agent I was talking too but the wording was identical to the suppose person I talked to last time. This let me know I wasn’t talking to a real person because I real person would’ve seen that the issue should’ve been resolved two days ago and it wasn’t. It still not even though they said I would receive a free entree and drink they never credited my account with anything. So now I have to call customer service just to resolve an issue with my order. They need to bring back the old CEO because the new person not doing a good job. Chipotle has gone way down hill in the last couple of years like every other chain fast food restaurant. I really like chipotle too but after this experience probably won’t eat there anymore..Shav253Version: 10.33.3

Weird app experience led to rude encounter with the manager 😬I just had a pretty frustrating experience picking up my order. I went to the restaurant to pick my mobile order up, and the employee said it wasn’t showing up in the system. She was very nice and took my phone to see what the issue might have been. The order was there, with the correct location and date. The issue was that the store did not have the order in their system. The employee apologized and took pictures of my order to make before the manager came over to the window. This is where things went downhill. Not once did the manager apologize (I made sure to apologize many times) or attempt to help solve the issue. She simply came up with a list of potential things I did wrong. Her tone was accusatory and unfair. I get that it was a confusing and —maybe even frustrating— situation. I was not being unreasonable. I never spoke impolitely. I was patient and responsive. I HATE confrontation and was not about to get into it with the poor employees at Chipotle. I knew that the situation was nobody’s fault, and that it was apparently an app malfunction. However, I was not offered the same understanding by the manager. She gave me my food, did not smile at me (not a big deal, but worth mentioning) and left. I still don’t know what went wrong, but feel 10 times worse after that interaction. AND IT IS ALL THE APP’S FAULT… lol jk… kinda.ShawnaMoFoVersion: 11.3.0

Generally good, but scrap the DoorDash IntegrationGenerally I have no major problems with the app. I have occasionally forgotten to select Delivery for my order when I’ve been in a rush, causing me to have to go pick it up (that should be an easy UI fix with a toggle or buttons that stand out) but aside from that ordering is easy. What I don’t like - related to delivery - is both the DoorDash integration and use of the DoorDash service generally. The integration provides only basic info, then links me out to a website for map “tracking”. It’s a terrible experience, plus while the app shows fairly real-time high level status, the website it takes me to for more advanced tracking g does not. I have to continually refresh the page, and I can’t see any driver activity prior to it leaving the store. Which takes me to the DoorDash service. They often can’t find a driver (I live in a major city so as a service it suggests they don’t have enough drivers to support demand. Plus their mapping system is terrible. It’s often inaccurate, plus I can’t see that my driver is actually making multiple ops unless I see him go the wrong direction. Totally bad customer experience. The drivers themselves are fine, but it would behoove them to spend a little extra to be supported by a better API/delivery app experience. In fact my meal was supposed to arrive 25 minutes ago, but because of DD it’s super late. This is a semi-frequent thing..TickerTainVersion: 8.9.2

Chipotle is completely so corporate and all about money they never solve any issuesChipotle was great when it was great but the best past couple years there’s been so many times where getting help with an issue whether it’s for rewards or just to speak to someone or the food quality, there is no help !! I had a burrito delivered through the app and it was the worst smallest thrown together burrito and I was missing 3 tacos I ordered with it as well. I got an e-mail back saying due to high call Volume they can only provide chips and gauc to me. It wasn’t cheap getting delivery and ordering that burrito and tacos for it to be not even complete and not eatable even completely cold. Also the app for some reason every time I step into a location it wants me to update or won’t let me access my points. Freinds of mine have also had this same issue it seems a bit wierd that these issues happen on purpose. Chipotle use to be great when they put love into making people happy with food. Everything is about money now and it taste that way and their customer service shows this as well. The good ol days are far gone unfortunately..LizaamillyVersion: 10.10.3

Is this a conspiracy?As a person who works downtown, in customer service, our staff frequently enjoy chipotle. But…. It’s weird how every time you don’t order a salad, they don’t have the dressing. We offer to pay extra and last week we were told they didn’t have any and then when I asked for a manager they suddenly had it. Tonight they flat out just said we don’t have any. Asked if I ordered a salad, if they might have some then, the manager shrugged his shoulders and said, “we just don’t have enough people” The people who were working were super busy talking about their sexual relations, pretty casually. Even the manager looked embarrassed. He was the only one working. The dishwasher asked if I’d ever worked in food service… I have. But I wasn’t being rude. I just really wanted what I ordered. And after having to fight over it every time, I was annoyed. So Tristan, who I was told is the hiring manager, if you need help recruiting some great staff that would be willing to make the salad dressing, I’m happy to help you do that. I work in employment services. Please reach out. For the manager working tonight, it’s ok to be the manager and enforce these employees do their job and provide better service. I’m not saying I won’t be back, because that’s a lie. I just hope to help. We just want the dang dressing! Please and thank you. Btw, our dinner was fine..FbfcfvhbffVersion: 11.2.0

Overall great but with flawsOverall I love the convenience and layout but there are some essential flaws that really aggravate me. 1. The gift card management is AWFUL. Seriously awful. If the gift card you apply is insufficient you can’t use the gift card along with a credit card. You can only use one payment method. I’ve had a $2 balance on my gift card for months because I haven’t been able to use the full balance. Similarly you can’t add an additional gift card to the balance. I have a new gift card but the app won’t let you add to an existing gift card balance. So I can’t use my current gift card or new one unless I pay in store...which defeats the purpose of ordering via the app. Honestly this is the main reason for my low rated. It’s just stupidity and it’s the only restaurant app I’ve ever seen so this. It’s just DUMB. Did I mention it’s dumb? 2. The app always defaults to a certain location, even if you set a certain location before going to order. I have ordered from the wrong location after the app defaulted without me realizing. There are multiple locations on the same street in my area so I thought I had the right location until o got to the store and they didn’t have my order. The people were understanding and gave me my order with no additional charge..Curban222Version: 8.6.0

Trying it yet an again….Over the years I have tried Chipotle as my adult children are such a fan. Back in 2019 I absolutely enjoyed the chorizo, but it was to never return. After several attempts of others menu items, I just don’t care much for the food. But! Then they brought out chicken al pastor which again is limited time only but was quite delicious, but, and there is a but, the portions of the meat have over time decreased yet pricing has increased. The last time before today that I tried chipotle was in February of 2024, and it was good tasting with little meat and I had ordered using 400 of my points for guacamole, which I didn’t receive, but they kept my points even after several email and also using the receipt survey to no avail. As I said I enjoy the taste today of the brisket but to feel like your not getting the food equivalent to my money, I included light rice which I never do in my bowls in hopes that it wouldn’t see. Like Singh a rip off. I am sure that as another 11-12 months go by I will relentlessly try it again in the hope that they have chicken Al Pastor or something new that I am willing to try..Mkruser7Version: 10.35.0

Sides of lettuce and tortilla desired in app!The app seems great! I just started using it so I haven’t run into any problems yet! However, I would request that the items that you put on a burrito all be made available as sides! A lot of items are available as side items but not lettuce. The trouble with this is that I don’t always buy to eat right away! I buy to eat later or to eat the next day. There is nothing so gross as trying to heat a burrito with old wilted lettuce on it and then have to remove it as wasted anyway. But, I still want lettuce. So if you make it as a side item, I can still add lettuce when I’m ready to eat it. Making the tortilla a side item would also be awesome because the tortilla gets sogged out, weak and then breaks. And then the whole thing falls apart! I can’t always order fresh so I need to preserve as much freshness as possible. Surely you can avoid problems with excess portions for sides by setting up a portion controlled container. I would be so happy for these options to be made available on the app! Thanks for considering this!.Harmony’s dramaVersion: 10.14.0

Cool update, but still lacking basic functionsI have used the chipotle app since it first came out, every update offers more functionality but there are still so many basic functions missing. For example, I ordered delivery from the app for my office last week. Today I went to look for the receipt to expense the lunch, there is no receipt function in the app and when you try to find info on an order it only forces you to reorder (smart chipotle, but I want the receipt). So I check my email, nope not there either and not in my spam. Next I check for a help or support functionality, again nothing available. After 30 minutes of this, I went to my credit card statement which is not an itemized receipt. Make it impossible why don’t you? In addition, the new point and reward functionality is fun when you get something free. But the free guacamole has never worked and always says we don’t meet the requirements- however it doesn’t list what those requirements are. Luckily the free meal works or it would be completely useless. Then the bonuses section of the app has never been filled with anything, if you are going to create and showcase a section on an app then you should use it..D-Raven92Version: 8.4.5

Better to get food in person!!The app isn’t the problem but it is the execution by those working in the restaurant. We have ordered a few times now online to get our order to go. Each time it seems to get worse. The orders the first couple of times were labeled so we knew whose food was whose. Tonight nothing was labeled. The portions used to be normal as well but each time the portions we have been receiving have been less and less. I like a double meat burrito with no rice. Usually my burrito should be bursting at the seems when I get it in person. Tonight my burrito was about half the size it has been in the past. When you are paying upwards of $14 for burrito with extra meat you should be getting a good sized burrito. Other problems with the online order were thing s like the kids chips and drinks were not I the bags they you couldn’t check very easily because they were all taped up. So I had to assume they were on the bottom somewhere but they were not there. The only way to really get why you ordered is to have them make it in front of you. Otherwise it is too easy for the those who are preparing your food to just give you whatever they want to. We will not order online again..RufannmamaVersion: 10.16.0

Lacking basic functionalityI love the convenience of being able to order food by an application and have it ready when I get there. However, the chipotle app leaves a lot to be desired.I had purchased a gift card and loaded it onto my app, but when it got down to only seven dollars, it proved to be very frustrating because I couldn’t make up the rest of my order with another payment. I had to go to the store and have them scan the app in order to remove the remaining balance on the gift card and clear it out. The problem is, the folks in the store are not that well trained and it took three times of doing that in order to make it show properly. Also, even if you have more than one gift card, you have to remove one before you can add another. Once again, very inconvenient. It’s also very frustrating that you can’t order a vegan salad without the guacamole and get credit for that. If you aren’t ordering a two dollar add-on, then your order should be two dollars less. And finally, you should have the option to make something light or extra for every option. Sometimes I can and sometimes it says I have exceeded the number even though I basically ordered the same thing almost every day..TaleciVersion: 7.5.0

Could be better, but it’s not, yet anyway!!First off awesome food! Cool restaurant concept. However, this app is still flawed. I’m a fist time user and it was a cool way to order so I could get what I wanted, the way I wanted, and just go in and pick it up. That’s the point right? Also getting rewards is kind of cool as long as you get to use them. Nope!! I used my chipotle gift card though the app, it said the card was empty. That was a bust. I still had a balance on my card but I had to go in to the store to use it. This making the app absolutely useless. Couldn’t use my reward, had to reorder again. I’m betting if I send my debit or credit card it would have been just fine though. So from that perspective it is probably a useful app. I’ll have to try it with out the gift card though. Maybe I’ll get to use my reward, assuming it says I still have one or two. Keep trying and maybe add a way to use or get rewards by showing the app rewards and linking it to your customers receipts. So the get rewards if the app fails to do what it says it does. Trust this review it fails to do what you’re saying the app update says. Thank you, disappointed. You will get there eventually, one can hope..TandgnVersion: 10.20.0

Easy to use but needs workI generally use this app to order food online so that I can skip the line and just pop into the restaurant. I never had any incorrect orders based on what I ordered through the app, so that is good so far. My orders are usually on time as well. I haven’t used the delivery option yet since I’m a bit hesitant and it’s pricey. My only main issue with this app is the rewards program. I order online quite often, meaning that I should receive points each order. I wait 24-48 hours after each order but I continue to never receive any points. I contacted Pepper (which was an annoying long process), then I was further assisted with an actual team member who was also not able to help me. Then they proceeded to pass this issue on to another team. That team never reached out. Later on I received an email saying I got 250 points because they “made a mistake”. In reality, I should’ve gotten over 400 points, but it seems like this issue can’t be resolved properly. It would be nice to earn actual points and use them since I signed up for this. Other than that annoying issue with rewards, the app is super simple, customizable and does the job..BellakmbyVersion: 10.18.2

The app itself is pretty cool but chipotle do better.We ordered off of this app only to realize 30 Minutes later our order had been canceled... no notification or explanation as to why. I had to click on the “where is my food?” Option to see (since it hadn’t came even past the estimated time!) where it was at. When we investigated further we saw that the app had charged the money anyway?!? Like what? If the order was canceled, refund the money. We then called up the chipotle we ordered from and they told us, a door dash employee had came to pick up the order but the chipotle location said they didn’t receive it...🤔hmm. How could that be, if the door dash employee received it & went to that chipotle to pick it up... how could they not have received it? If Chipotle is the one billing us.. how could they not have received it? come to find out they did have it in their system. They were just lazy and didn’t want to take the time to search for our order or make it. We ourselves had to leave the house to pick up the food/ get out money back. all in all Chipotle make sure your employees don’t try to scam people and act as if it’s all door dashes fault when in reality, they are at fault. Period..XokenyaVersion: 6.2.1

Very inconsistent and got food poisoning the last timeI’m a gluten for punishment I suppose and I keep ordering from Chipotle. The last time I ordered, I had terrible food poisoning and I vomited so badly, it was like the movies. I’m been very disappointed in the food and I’m dumb as I’m trying again tonight. Every, single time I’ve had Chipotle through the years, it’s been inconsistent. But with all of your locations, it’s never, ever consistent: not all of the items are in the food that was ordered, waaaay too much salt in the rice another time, etc. It would also be nice if your employees were trained how to make a burrito, it’s not that hard to make lines of food so you don’t have clumps of sour cream, guac, etc. I have to open the burrito when I get home just to mix it myself. Yes. I’m the idiot because every time I’m hopeful that things have improved as I do like the food if made correctly, consistent, and doesn’t make me projectile vomit till I had nothing left in my stomach and was still dry heaving for hours. Please, get your restaurant right!.MadamdreVersion: 10.18.2

Getting it RightI use the Chipotle app often and for various stores. I love an app to order for my food prior to entering a restaurant. For the most part this happens. There have been several occasions in the past few weeks where this has not happened. Last Saturday I ordered and I waited in my car until our pick up time. When I entered the restaurant and went to the pick up station the food was not even on the line yet. I mentioned it to the cashier and she didn’t seem to care. Another woman came over and asked if she could help me and I explained to her our food situation. She went to the back and the manager came out and apologized. I explained this was the 4th time we’d had this issue. She gave me the money back for the order. I explained I didn’t want the money back I just want them to get it right. She agreed, they needed to do a better job. Fast forward to today, I ordered dinner and when my daughter and I got the pick up station our food was ready to go. Good job Chipotle for fixing the issue promptly. Thank you!!.TLCC2009Version: 6.3.5

RobberyI remember the days in high school back in 2016(yeah I’m getting old) when chipotle was the place to be. When I would get so much food that paying extra for guacamole was not an issue because the amount of food justified it. Now it’s just plain robbery. I ordered food on this app just to receive a half empty bowl with barely any steak. I thought that this must have been one bad employee so I overlooked it. Recently I went in person to grab a bowl hoping to recapture some nostalgia only to be robbed in broad daylight by the workers. I paid over $15 for a couple chunks of meat and barely any rice. This is a disgrace. Their portion sizes are out of control. They need to implement a standard on the amount of food served. I’ve seen it plenty of times where workers grab a spoon of meat and then shake all of it off just to give me the leftovers. I don’t usually write reviews, but this is the only way shareholders and executives might get the possibility to see my discontent with the way they’re running and ruining this franchise..JosephjoeljoVersion: 10.31.0

Another Order WrongGo to Chipotle 3-5 times a week for a couple years now. I have had my order wrong a few times over the years and when bad would complain (once or twice). I was spending $20 atleast 3-5 days a week for multiple years. I had the worst my last visit and might not do online ordering because of it. I like to enjoy my lunch hour and chipotle is a big part of that but if they could put there most experienced on the online ordering vs new people. Atleast that is what I’ve seen and might help rectify a wrong order. The app will not let me send a message to Chat with Pepper feature. I’m really thinking about writing an email to corporate relaying my disappointment. Im also really thinking about charging back the charge as it was that bad. I know 1 of 100’s of charges what does it matter. Its the principle of it now as I sit here on my day off thinking back on the experience. When I couldn’t get the chat with pepper working is it hat really put me over the edge🙄.PalantirianVersion: 10.21.0

Bare bones works wellOverall that app is OK - because at the end of it I get my Chipotle! 1.Frequent issues with Chipotle app needing me to log in again. This is quite inconvenient considering the only time I’m using the app is when I’m about to pay for my order and get the rewards; this ends up with me either furiously trying to figure out my password again in the moment or just saying “screw it” to the rewards points. Solution: might be helpful to have a TouchID option for sign on - or reduce the frequency you have to log in to use the app. 2.You can only load one gift card at a time! As a hungry healthcare worker trying to get some food on the fly for my family and me, this is impressively silly because I usually need to pay in amounts larger than one gift card, but also have other gift cards I can add if only I was able. So now I basically always have to pay with my credit card some small amount, even though I have gift cards available...which is an upsetting flaw. Other large chains like Starbucks and Chick Fil A have figured out how to keep a sum of money on the app accounts. Solution: might want to try to do the same thing as other large chains.VandykebVersion: 8.3.5

Hit or Miss…I would love to say Chipotle is my #1 fave place to get food from because the food really is amazing but whether I’m eating in or taking out, it’s a rare occasion when my order comes out as ordered (or expected). I frequent two different locations; one where I normally take food out and they regularly forget to something from the order and the other location where I tend to eat at the restaurant, where they often have quality issues. The last time I ate at the last location, their chips were disgustingly stale. They were CHEWY!! Because we were all very hungry and there was a reeallly long line after we started eating and realized how awful the chips were, we couldn’t fix the problem!! I can only imagine if we had gotten another bag. They would’ve been equally stale anyway!! They had to have been days old so there’s no way they didn’t know they were bad. if there was more consistency, I can guarantee we’d be eating there on a significantly more regular basis because we love the food (when it’s made right).MegifogVersion: 10.33.3

Good serviceGood service, enjoying the chipotlane!.Chase kehlerVersion: 11.3.0

Make it make senseI live in Canada and I have the app and have used it with no problem in the past. Today for the first time, I got a notification on my phone from the app saying I can get free delivery until August 29th. Sweet! I haven’t had lunch yet, so I’ll order and get it delivered to save me a trip there…or so I thought. I put my order in and select “delivery”. I put my address in and it tells me “sorry, we can’t deliver to this address”. I tried about three times and got the same message. Why send me that notification (first time I even got any kind of notification at all from this app actually) if it won’t even work where I live? That’s like putting a coupon in my mailbox for the restaurant location, going to the location and using it, and the location decides not to honour it. Please fix this….Shamelessly namelessVersion: 10.2.0

Apple wallet not workingTried uninstall and reinstall but still no luck adding the reward card to Apple wallet..Will0323Version: 10.17.1

I love chipotle! Great food! Fresh! Always accurate!I love chipotle! Great food! Fresh! Always fresh.Dani & DarrenVersion: 11.3.0

Great appI love the app and its implementation. Never had any problem with it. I have only one suggestion: Please change the sliding animation when pressing on the Profile icon. It currently slides from right but since the icon is on the left side of the app it makes sense to slide the view from left..S0untVersion: 11.2.1

VinaigretteI wanted vinaigrette but i couldn’t get it unless i got a salad.💔.ThebaddestplushieVersion: 11.0.1

There’s no 2025There’s no 2025 order history or it still reads as 2024.Swift appVersion: 11.1.1

Oh so freshLove the bowl, everything is fresh and flavourful..Beaver1165Version: 10.35.0

Quick and EasyI love the Chipotle app, it has all the customization I need and I love that there’s a delivery option. it saves me the hassle of using other apps and I’m so happy with my rewards! i’ve enjoyed free guacamole twice now!.SundropsolVersion: 10.35.0

Good but favorites needs improvementDoes what you need for the most part but it's annoying to pick the store each time even though it's favorited. Also your favorited meals don't show up until you select the store. Kind of adds an extra unneeded step.AY89Version: 10.35.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.17.0

Chipotle Negative Reviews

AWFUL!!!I went to order from the app and kept getting a “Something Went Wrong” message. After several attempts trying different changes I got in my vehicle to just order in person. When I walked in there was a small line of people and when I asked a patron if this was the end of the line to order she said that you have to order online or in the app. I went to an employee and explained that I had tried to order multiple times and keep getting the same error he told me that their network had been down for at least 30 minutes and will not be back up for another 20 minutes or more. I then asked if I could just give him my order and he said no, you have to order online or in the app. I then said that you just told me the network was down and would not be up for 20 or more minutes. His response was yes you will have to wait till the networks back up until you order and then it may be an hour or so before we have the food ready. At what point does common sense come in to play?! I wasted time and effort to get a ridiculous response and was turned away to give my business to another establishment. It is not all the employees fault. If Chipotle had a network issue then they should shut down the app and the website stating that there’s an issue and not let the customer feel like they can place an order when there was no way the customers were going to be able to place that order. The whole experience has soured me towards purchasing any further meals from Chipotle..IccanobnadVersion: 8.14.1

Canceled OrderI ordered a delivery order at chipotle at around 9 one night and they closed at 10 and about 30 min later when my food was supposed to be arriving I got a notification that my order was canceled. So at this point I was thinking why did it get canceled if they don’t close for another 30 min and I already placed my order well before. I then proceeded to try and see why it was canceled and if I could place another order but the only way to make any complaint after a certain time is talking to a AI named “PEPPER” and it made me run through hoops and loops just to submit why I was talking to it. Also Every time I submitted this info I would get the same message saying “Unfortunately, I'm not able to process your request this time. 🤔 Please reach out if you ever need any assistance in the future.” And then the chat ends and that’s the end of it. So I finally was able to see how long it would take for my refund to get back to me and once again “PEPPER” said it would be 3-5 business days and yet it’s been 7 days and still no refund and because it got canceled the charge is still pending in my bank so I can’t dispute the charge there which means I’m just out of the money until chipotle can fix it on their end. Overall Chipotle needs to add where you can chat with REAL people who have the power and recourses to handle situations like this properly instead of leaving it in the hands of an AI who doesn’t know how to resolve things..Zay.WVersion: 10.17.1

DO NOT ORDER THROUGH APP(SCAM!)I ordered through the app for sometime now whenever I got off work late and needed something quick. Definitely noticed a decrease in customer support the over the last 2 years but this last experience really takes the cake. Aside from chipotle now charging a higher price for simply ordering delivery on top of the massive amounts of delivery fees already tacked on the quality has tanked. Ordered a burrito bowl last night closer to when the restaurant was closing. Usually never picky about portions even though those have also gotten worse lately. However chipotle forgot to put my rice, guacamole, and fajitas and instead I received a bowl that looked like the scraps of the day, some beans some lettuce and some corn. Not only was it wrong but it was barely any food. Best part is when you try to go to contact support they just force you to talk to this ai bot who gives you the same error message no matter what you say. Then after finally getting through via the phone was told that there was nothing that could be done and there was no one else for me to contact. I don’t know I usually don’t care about things like this. But how much money are they making off of people who are not allowed to be refunded when their food is completely wrong or just doesn’t arrive??? Absolutely insane uninstalled and honestly just done with chipotle. Go to your local Mexican restaurant and support local..DazzakhanVersion: 11.1.1

Worst Food ordering app ever!!!I’m done trying to use an app which should be designed to make good ordering easy and be user friendly. Again, the app disappoints as so haven’t 25 minutes trying to order a single featured item and pay within the app. Totally frustrating and ruins the whole dining experience! The app repeatedly has issues when trying to pay with ApplePay or with a VISA card saved w/in the app. Your phone system doesn’t allow connecting to the store phone to speak with a team member as you have to go through the annoying process of dealing with the AI iPhone system, which is totally useless when trying to correct this situation. I could not even confirm that an order had been placed, yet the message is stating the payment isn’t processed and I can pay for the order at the store? The poor AI phone system tells me to refer to a confirmation email (which has never been sent). So the app reflects my order and advises of a payment issue (with the payment processing on your end). I exited the app and went went back in, but there’s no record of my order anymore, nor have I received an email. This frustration will drive away future orders to other restaurants with working apps to facilitate meal ordering. Your current app snd AI phone system is a ridiculous and cumbersome process, especially when you’re trying to simply and quickly order a single featured menu item..ElJefé403Version: 10.33.1

No quality control and horrible customer serviceMy go to Chipotle order is a quesadilla which I have to order on the app for some reason. The quality control with mobile orders is horrible, and I’d say at least half the time if not more I have an issue. My CHEESE ONLY quesadillas are frequently served to me with barely any cheese or barely melted cheese. One time I waited over 40 minutes on my lunch break to receive my food and when I finally did I not only received small portions but my quesadilla was burnt and torn to shreds. I had already wasted my entire lunch break waiting in this Chipotle so I had to leave and figured I’d hash it out with customer service. It was extremely difficult to get in contact with someone in customer service and when I pushed for a refund they instead issued a free entree reward to my account that excluded quesadillas. I responded and said not only was this not the refund I had asked for but wouldn’t even get me another quesadilla. I was told because I was already issued compensation (without my consent to what was being given) that I could not be further compensated. Chipotle makes money off ripping off customers and burning through employees at alarming rates. It’s time to stop allowing businesses to treat people in this way. I used to frequent Chipotle 1-2 times a week, and now have gone months without going because of these issues..Delaneyq118Version: 10.31.0

Rewards is So Fundamentally Broken as to be indistinguishable from FraudOrdering is fine. It’s a food app and operates as you would expect, and it supports Apple Pay. Good. But the main reason to use it is Rewards Points and this is a bizarre program, badly implemented. Specifically even though Chipotle knowns what you ordered—you literally used their app!—and that you paid, it takes “24–48 hours” to get points. Why? Are they harvested from unicorn tears? It literally makes no sense and it boggles my mind that this program ever saw the light of day. Worse, the fail rate is high: I think between 10% and 25%. Is it fraud? No I honestly don’t think so, but it’s so pervasive it must constitute willful blindness as there is *no way* Chipotle doesn’t know this. You can claim them, and they direct you to their chatbot which basically reiterates the “24–48 hours.” Trying regular contact form? Not working today. In short, they don’t award a significant minority of purchases, and if you are part of the minority dedicated to tracking it, they make it as difficult as they can for you to do so. Such skeeviness over a free burrito, at a number of points they increased anyway. It’s such small potatoes (small tacos…?) but this is a company that would love you to believe how ethical they are. Uh-huh. So: a perfectly decent burrito. A functional app. But the reason to *use* the app, being the Rewards Program? Shockingly bad..AlexgjohnsonVersion: 10.22.3

Very frustratingThis app would not let me move on until I selected one of 3 ways for The App (not me) to select which location I want IT to chose. None of the 3 are how I want to place an order. I would prefer to manually select a store each time because if I’m picking up I am out for work and may want to pick up either close to a location I will be, close to my office or home. None of the 3 options will let me do this. AND mark my words I guarantee I will place an order, glance over it and miss something because I’m in a hurry and the order will be sent to a store I did not intend (because I have done this before on similar apps). I know that’s ultimately my fault but it wouldn’t happen if I could manually select the store location I want. Also the app should tell us if the location is out of something or the team should have a way to update it to remove options they don’t have. I order crunchy tacos only to get there and discover their fryer was down and had to make a different choice. Clearly not the end of the world but i didn’t find out until I went up to the counter to pick up so obviously the order wasn’t ready, the point of the app is to save time when I’m in a hurry and if that can happen it would have been faster for me to just go through the line and place an order the regular way. That way it easy to say light salsa too. I’m not sure I’ll use the app again....VML214Version: 7.0.5

Too limited ordering feature.I like you’re points system in the app and for the most part the layout is nice but the limitations in ordering makes it just absolutely awful. I can’t control the amount of protein I want. You have single or double. What if I want 4x protein? No I’m not joking I just eat a lot especially when I’m training or trying to build muscle. There is also no method of just ordering side portions like I can in the store. If I just want extra sides of protein like not in my burrito or something like that. There’s also no method of accurately saying how much of something I want. Like if I just want a bit of guacamole. There is only normal and side. There should be an optional way to type how much you want of something so the workers have a better idea of what to make and not just a subjective “light” or “normal” but actually be able to specify what you want when you’re in a rush and want to order ahead. In some of these cases it might be weird to know how to charge the customer, in the case the price should initially be pending and the worker in the store can ring it up through the app how it’s supposed to be and submit it so that then the customer can review the right charge and pay for it directly from their app. Thanks for reading and please add more functionality and options into your app to how I can order and be served..Good for COC fansVersion: 10.34.2

Chipotle has gone downhillThis is a review of the app and the in-store policies. I used to take the kids to Chipotle weekly and on road trips because the food is relatively fresh, quick, and not too expensive. Unfortunately, over the past year or so the management, service, quality, and cleanliness has declined and it is essentially McDonalds. For example, you can order a small quesadilla kids meal but can no longer order a small quesadilla (my kid eats two, so the only solution is to order a whole second meal. You can order a large quesadilla, but only on the app. Do not ask in line to order one, they will say no. Today I visited a Chipotle that was filthy, food all over the floor and on tables, they were out of 3 soda types, knives, and small tortillas. It’s Wednesday, so not like a busy Saturday night either. I ordered kids meals, but since they didn’t have the small tortillas, they my couldn’t make quesadilla. I asked them to make with what they have (large tortilla) and they said no (I guess I’d be getting extra?).I asked to cut the large tortilla in half so I don’t get “extra” for free, they said that would “take too long”. I asked if she could ask the manager, the manager said no without even looking up at me. And not to pile on, but the rice was undercooked and crunchy. Absolutely terrible experience and this is at least the fifth in a row..Infrared68Version: 10.18.2

FrustratedI ❤️❤️❤️❤️this place & eat here so much That I switch restaurant locations at times cause i go so often! I love getting points each visit they build up fast .. but that’s about all I can do with the app is scan at the check out . I can’t order from app , can’t put a favorite in off the menu into app even after I’m home page its an option because it does not store my orders in its memory! Never any specials in my area EVER( to get faster points) Even with ordering from 3-4 places in south jersey and two places in Manhattan.. almost daily ! IF I could place an order with my app ... when I go to check out in app ( I think you can pay with a card only) it charges me more .. says ordering for the first time $2.50 or a little more . Another way for getting faster points .. “try something new ... or favorite something new... well that’s stated on the home page only but no place in the app opens that offer up to use. I’m ok with walking in to order If I had to rely using this app to order.. I would Not be able.. like what if .. who Knows if something happened and I was unable to walk in and my cell speaker was broke .. i could not call an order in .. I couldn’t order via the app .. I’d miss chipotle hugely .. I’d have to go elsewhere! Thinking 🤔 how many missed costumers... due to issues with this app ?.Memom2fourVersion: 7.6.0

Easily HackableWant to get your Chipotle account hacked into, where your payment information is stored? Then this app is for you! Now, with Chipotle’s app, hackers can bypass your password, no matter how impossible it is to guess, and access your account, easily, all without asking you to verify the log in! Once they’re in, they can order unlimited mobile orders in a few simple clicks, on YOUR debit card! How incredible! When you check your bank account to find that you have all but $5 left, and that hundreds were spent on Chipotle, you’ll be thrilled. You’ll be even more thrilled when you can’t buy simple necessities for over a week because you’re waiting on the fraudulent charges to be refunded and for a new debit card to arrive at your door. The best part? Chipotle doesn’t do anything to help you out when you contact them for help, and you wait over a week for the email they said they would send to you, but never did! When you share your story, you’ll find out that this happens really frequently, to people all around, and Chipotle has done nothing to increase their account security. So thanks Chipotle App, now I’m broke, AND starving, because I haven’t been able to buy groceries in over a week! I hope whoever ordered $100s worth of Chipotle with all the money I had left really enjoyed their meals!.Maggie 💕Version: 10.9.0

Location selection and cancelling ordersYou’d think I’d have learned the first time this happened but I didn’t. I was out of town, but wanted to place an order for my kids and hubby who were at home to go pick up. I have a favorite location selected so it should default to that location, right? (Otherwise, what’s the point of having a favorite location?) So I place my order and it doesn’t ask me which location I want until the very end. And of course I missed it so now my order is going to the location near me, NOT my favorite location (near home). THERE NEEDS TO BE AN OPTION TO CANCEL AN ORDER IN THE APP!!!! I should not have to search to find the phone number of the wrong location to call them and tel them to cancel my order. But then again, if it would just DEFAULT TO MY FAVORITE LOCATION, this wouldn’t even be an issue. Or at the very least, in BIG BOLD LETTERS ask me BEFORE I PAY to confirm which location I want my order sent to. I enjoy the convenience of ordering on the app and my god being ready when I arrive, but you really need to fix this. Either make it say “DO YOU WANT YOUR ORDER MADE AT YOUR FAVORITE LOCATION” before paying, OR as the option to cancel an order on the app. I called that store that my order went to and told them I made a mistake and I needed to cancel my order, but somehow I never got reimbursed. And that is why I give this app 1 star..LaurelfeckoVersion: 8.12.1

ChoicesMy husband and I were thinking about the choices that we had for lunch and we decided to go to chipotle. We did a pick up order using the chipotle app and then when I walked in to pick up the order I overheard two employee members at the counter complaining about a previous customer and used foul language while doing so, this was about 12:05 PM on the date of my purchase. I purchased one burrito and was planning to split it with my husband. I asked one of the employees if she could cut the burrito in half to make it a little easier for us to eat it in the car. She said “no I’m not gonna do that” and then she pointed to where the knives were and said “there are knives right there” again I asked politely and explained the situation and again, that we will be eating in the car as we have our small children with us, again her response was “no I’m not gonna cut it for you but there are knives right there with a very very unfortunate smirk on her face. I will never go to chipotle in Newington, New Hampshire again because the customer service skills are awful. The employee made it evident she did not care about what the customer wanted and was not willing to accommodate whatsoever; I felt embarrassed as the customer, but more so I am embarrassed for chipotle and I am embarrassed for chipotle stockholders..MrsKomoVersion: 10.32.0

Continued Gift Card IssuesThe app just doesn’t seem to want you to use gift cards. There has been a problem for weeks of it not showing any gift card balance, which support told me was going to be fixed. Still not fixed. The bigger issue for me is that I can’t load multiple gift cards. I LOVE Chipotle, so family and friends often give me gift cards for birthdays or Christmas. But when I have a $5 balance on a card thru the app (when it was actually working!), I can’t load another gift card to get it high enough to actually make the purchase, and there is no ability to split the payment between the gift card balance and credit card. The “response” to this is to use the small gift card balance toward a purchase in store...which makes the app pretty pointless! If I can only make 50% of the orders I would like to via the app, and the app itself is apparently unreliable, what is the point of the app? It is not a tall task to add the capability to load multiple gift cards or split the payment between a gift card and credit card (in fact I think the early versions of the app HAD that ability), so why is this still not a thing? I will eat Chipotle either way, but the point of the app is the convenience, and I find the continued neglect of the payment portion of the app supremely disappointing..Onthemove2thechiVersion: 6.3.5

They don’t show item availibilityChipotle has repeatedly, and willingly given me and other people I know incorrect orders. When they run out of things and you order on the app, they don’t call to tell you that they’re out, or have item availability at the location on the app. They just straight up won’t give you the item and don’t tell you, and most of the time you don’t find out until you’re already eating it. Today I ordered chips and queso on the app. I didn’t get the chips because they were out. I wouldn’t have gotten the chips and queso if I had known they didn’t have chips? But they said I have to go through customer service online to get a refund but they wouldn’t give me a refund, just a reward for a free drink? The chips and queso I ordered was $7 and a drink is like $2. I also ordered steak and white rice in a burrito and got chicken and brown rice presumably because they ran out, and obviously I wouldn’t have found out until I took a bite of my burrito so they just put whatever in it. Huge health violation, what if I had an allergy? And this isn’t the only time they’ve done this. This has happened to me and other people I know multiple times… it would just be nice if they could show item availability BEFORE you spend the money, it’s ridiculous..Mr.muffins -.-Version: 10.28.0

Portion sizesAs someone who has been a loyal patron of Chipotle for years, it's with a heavy heart that I share my recent experiences. What once drew me in and kept me coming back was the promise of hearty portions at reasonable prices. However, it seems that with each visit, the portion sizes shrink while the prices continue to climb. I remember the days when a burrito bowl would be overflowing with rice, beans, protein, and toppings, providing not just a meal but a satisfying feast. But lately, I've found myself staring down at a disappointingly sparse bowl, wondering if I accidentally ordered a child's portion instead. The value proposition that once made Chipotle stand out among its competitors now feels like a distant memory. It's disheartening to see a company prioritize profit margins over the satisfaction of its customers. What used to be a reliable go-to for a filling and affordable meal has become a gamble, leaving me questioning whether it's worth the increasingly high prices for what feels like half the food. Chipotle, WE (notice how i said we, it’s not just me, i’m what the culture feelin‼️) miss the days when your portions were generous and your prices felt justified. We hope you'll reconsider your current trajectory and return to the standards that made you a beloved choice for so many hungry customers..Camris444Version: 10.31.0

Download this app if you want FRAUDIf you have this app do NOT save your card information on it. Manually enter it each time or don’t even use the app. Hackers logged into my account and charged $500 combined between the two cards I have on file. The app doesn’t have duo-authentication or any feature for ensuring fraud doesn’t take place. Another thing, in the app these hackers changed my email and phone number so i wouldn’t receive notifications while they ordered 5 different orders, some being over $100+. Chipotle doesn’t have any feature like most apps or websites to confirm an email or phone number after changing it. After reading past a handful of 5 star reviews for the app i’m starting to read so many more reviews where others talk about the fraud that was committed on THIS APP. BE AWARE People will sell your info and group together to change all of ur personal info and don’t have to show any proof of identity and then collectivity steal hundreds of dollars from you. All together I lost over $500 from both cards I had on file with this app. Best part is is that Chipotle doesn’t care!!!!! They really don’t care because this is a constant issue and app developers won’t fix it. Just like how they don’t care about their employees. Makes sense!!!.Camstar liverVersion: 10.11.0

Employees don’t follow requestsMy review is not regarding the app but for the employees simply following the requests in my orders while paying attention to portion size of each of the j ingredients. Several times I asked for my order to double wrapped (2 tortillas for each burrito) because I know how full the employees fill them. The employees tend to wrap the burritos so full, they struggle to close them. They also do not pay very close attention to portion size of each ingredient. Double wrapping helps with eating without the mess. Today however, my requests were not followed. I got one very over stuffed burrito which tore apart into a soggy mess which leaked onto my clothes. To further add insult to injury, I had to wait while the employee speedily had to remake my order as someone else had stolen mine. I understand that is beyond their control, but perhaps your restaurants could benefit from changing up how they do things. Like keeping orders behind the counter until the customers verify the order on their app. So bottom line: Employees need to pay attention to portion size and following instructions in each order. And ensuring pickup orders are given to those customers who ordered them Won’t be using this app anymore.**Big J**Version: 10.9.0

Good thought, poor executionGenerally speaking, I love the app! However, the app should reflect when the store is unable to fulfill an order due to being out of an item or ingredient. Several other restaurant apps have no issue keeping up to date what’s actually currently in stock. Chipotle on the last several orders has called me to say they’re out of white rice, out of a specific drink, or even out of tortillas. There’s also no way to get a refund through the app when my whole order just got jacked up due to poor stocking issues at the store and a complete lapse of communicating that to customers. After tonight’s experience, I’m seriously considering scrapping the online ordering or delivering until some major changes have been put in place to remedy the refund issue as well as notifying customers what’s unavailable. I shouldn’t be able to place an order when the store is missing half of it. Especially when I can’t be reimbursed for it. Great concept, but a LONG way to go. Definitely am sticking to Panera at this rate who has an actual functioning delivery platform and exceptional customer service when they do make any errors. They certainly aren’t robbing people by refusing to refund food they quite literally can’t serve you..Tp3115Version: 6.3.5

The WORST(1) You place an order, discover they have sent it to the wrong location or added multiples of things you need one of and handy dandy “Pepper Chat” is “happy to help” but asks for the order number…which is nowhere to be found on the app, not in an email, text, nada. Special. (2) Speaking of going to the wrong place. If #1 happens to you, you’ll have to call them…any guesses what ELSE is not included on thr app? That’s right, the actual phone number of the location. (3) …and when you have Googled it or GPSd that info and called, any guesses what you get for your trouble? More trouble. No real way to reach an actual human. When you do, often several calls later, you will get someone who is COMPLETELY clueless. Zero customer service. The guy today actually asked me if I wanted a refund after 20 minutes on the phone, between navigating the system and trying to explain their own app to them. I’m like, “No, I enjoy paying for food that is roughly 45 minutes away from me that I will never eat. That is my favorite.” (4) Why is there no way to leave message to staff on the app? Why can’t the app give you location based options? Why would anyone want to go back to the app system to get a refund after all this? WHAT IS WRONG WITH THIS COMPANY?????.Shocked85Version: 10.6.0

App RestrictionsI absolutely LOVE chipotle and my closest store is fantastic!! However, I have some specifications in my order that are not options on the app making it impossible to ever have a seemless ordering process!! I get my rice plain since I cannot have cilantro. Plain rice, however, is not an option when ordering over the app or in other online or food delivery platforms. I also like to get a side of sour cream. Outside of salsa, guacamole, and queso you’re unable to get additional sides of sour cream, cheese, lettuce, etc. I typically get a chicken bowl and order the meat on the side, this is also not an option. I would prefer to get a large bag of chips (with no dipping sauces), also Not a choice. The app also doesn’t offer any type of “special instructions” section. This leaves me having to place an order as close as possible and then I have to call the store and request my updates. This didn’t seem to be an issue but recently the stores added an automated system that answers all lines. Not only has it become a lengthy and anything but convenient process, but sometimes I’m unable to get through and my order is made incorrectly. This isn’t the stores fault , but the system doesn’t allow for orders outside of the norm. I would love to have a more seemless process in the future!!.EmileeblaseVersion: 7.1.1

Get my order wrong a lot and never get refundedFor some reason ever time I use this app whether it’s for pick-up or delivery, Chipotle always seems to get my order wrong. Today I ordered a chicken bowl and a salad. The chicken bowl was missing lettuce, tomatoes and verde salsa. The SALAD was missing lettuce, tomatoes and fajita veggies. When I got to the location to pick up the worker did tell me it was missing some items because they ran out. I was surprised she even told me because usually they don’t or they just get your order wrong. I really think the app should tell you when a certain location is out of stuff so a person is not wasting their money. Also, every time I go to the “chat with pepper” it directs me to links to fill out missing items and what was wrong with my order but when I did that the bot says that I canceled my request. The forum says that it was successfully submitted though. This has happened multiple times and today I just got tired of it cause you should see what my mom’s salad looked like. I do not think I got my money’s worth and honestly after this I might delete the app. I only use it for the rewards but it is not worth the money I have lost. If someone sees this please how in the world can I get refunded??.Crissy677Version: 10.31.0

Updates WAY too often with lockoutsThis app is really useful, but it is just HORRENDOUS how the app gets updated very often and requires you to install the latest update to use it. I cannot tell you how many times I’ve tried to open the app to place an order and I just can’t order because there has been an update and I don’t have WiFi. Sometimes I walk all the way to the store, the employees tell me I have to order on my phone (because of covid I think?) and then I can’t because of an update. So I just get food from somewhere else. (Chipotle, you’re losing money because of this) And when I get home and install the update and open the app, NOTHING noticeable has changed. There are two solutions here a) Don’t have updates so often, or b) Don’t lock me out of using the app even if I don’t have the latest version As a user of a product, if I have to update more than once every few months to avoid getting locked out of using the app entirely, it’s a problem for me. Please fix this. There is no reason for the app to be like this. Like I said before, you’re losing money because people are just going to not get good from chipotle if they can’t use the app. I’m giving this app 1 star because of how annoying this is..S. D. 123Version: 10.12.0

The sad downfall of chipotleChipotle isn’t what it used to be. I get inflation and all that but when prices skyrocket and it cost 14-18 (avg.) dollars a bowl, why are the portions dwindling? Its noticeable too, not some slight shrinkflation, major portion control issues. Not to mention the quality of that food has gotten worse too. It makes Chipotle not even a competitor in a market they use to be the primary candidate for. I can go to places like Cava and get a huge bowl that can barely fit the lid on it for 12 dollars. That is less than a minimum order at Chipotle and it’s 2.5 times more portions and still tastes better overall/while not getting charged extra for every little thing. If Chipotle didn’t change so drastically I’d still find myself going there fairly regularly, but it’s just not worth it anymore and it used to be a great option. The worst part is corporate is trying to deny all of the smaller portions and changes in their food, which doesn't help their case. The fall of chipotle is a sad one but a self induced wound nonetheless. Listening to costumers overall is a better business model than trying to peak profits; you can’t have a business if you’ve no longer got the customers. We just want old chipotle back..TheTruerReviewerVersion: 10.31.0

Don’t Install This AppI irrationally love Chipotle but even I can’t over look how sometimes it’s hard to tell when you haven’t toggled delivery, which you have to do every time so check before you end up having to drive over or cancel the order. They’ve given me the wrong burrito about 40% of the time and I wouldn’t care except three times they added cheese or sour cream which I’m allergic to. The real reason you shouldn’t download this app is that they make it impossible to find the customer service number so when common issues do arise you have to use their chat bot or give up because the delivery person and the store you ordered from will direct you to the app/website. If you’re frustrated like me just google the customer service number and don’t click on the chipotle links because it’s just the chat bot but google has it as a front page answer 2021 Update: I should have been happy with them getting it 60% right. I’m surprised they haven’t flagged my account for the amount of times they’ve had to refund a wrong order. Never settle for a partial refund from the bot. Demand a person and get your whole order plus tax refunded. They’ll always do it which is the only reason I haven’t uninstalled the app..AndycandyboyVersion: 10.5.0

Room for improvementLike most people, apps to order food on the go is very helpful. I love Chipotle, but there’s definitely room for improvement when it comes to their app. (1) There needs to be an option to cancel an order in the event you cannot leave work to pick up or have accidentally sent it to the wrong location. I travel for work and have had an order go to my last location instead of picking up the closest location to me. When I called the restaurant to see if I could get it refunded back to my gift card, once I realized what I had done, they told me they could not. This was a matter of seconds after I paid for the order through the app, so the food had not even been made yet. An option to cancel the order would’ve saved me $11. (2) I wish we could add multiple gift cards to the Chipotle app. Other restaurant chains allow this feature. Right now, you have to use all the funds on one gift card, then delete that card with the $0 balance card BEFORE you can add another gift card to the account. Using gift cards through an app is a great way to order food ahead for pick up without having to use your credit card..BaseballMomma_23Version: 10.21.0

Delivery option needs workI ordered for my office through the app. This is my first attempt at delivery option, I have used the pickup option in the past. First, I put in the address to my work place. There was no option to select which Chipotle store to order from, but it said it delivers to my location and showed Chipotle locations on the map. I placed my order. I need to add to my order (I later find out I can’t, which is fine), so I call the Door Dash Support number. They tell me my order was sent to a location 11 miles away, the one near my home. The closest location to my work is less than 2 miles away. The outsourced cal support person asks what I want to add to my order. I tell him a burrito. He says he’ll communicate with Chipotle that I want to add a burrito (nice, specific). I get my delivery and the Door Dash dude says he got it from the location near my work. Well that’s good! I order another delivery for the additional items I need. Even though it says it was sent to my “home” location, I trust that maybe it was actually sent to the location near my work...it was not. This poor Door Dash lady drove 30-40 minutes to delivery two burritos. Why wouldn’t it be sent to the nearest store? Obviously the delivery feature needs work. Thanks for coming to my Ted Talk..BettermetaphorVersion: 6.3.5

App works fine, stores do notOften when the store is busy it’s quicker to just wait in line. At lunch time the store I go to brings out app orders 15-30 minutes later than promised while keeping the walk in line moving instead. They do a terrible job of managing the front and back. If orders are taking that long they should be bringing some up to the front so online orders are not slower than walk-ins, or send some employees to the back to help catch up. I go in with a friend, we order at the same time with the same promised order ready time and our orders come out 10 minutes apart, 10-20 minutes later than promised, cold and missing ingredients. My last trip my burrito was cold by the time I got to eat it, had very little chicken and was missing salsa, or at least so little I couldn’t see or taste it. When we entered the store we made note of the person at the back of the line. When she paid we started a stopwatch, and our orders didn’t come out for another 10 minutes after that. We could have made it through the long line twice and still got our food quicker than using the app to order. App orders only make sense when the store isn’t busy, because management seems unable to handle both app and in store orders in a timely manner..JjkcdhnvghvcVersion: 7.2.0

ChipotleWow Drew sent me.Zaid_socoVersion: 10.31.0

APP CONSTANTLY CRASHES! GOING TO MUCHO BURRITO INSTEAD!Just at Chipotle now. Trying to order. App prompts me to sign in. Crashes and closes. Tried this 7 times. I’m so frustrated with this app that I’ve just left Chipotle and I’m looking for a Mucho Burrito instead..SlimfatguyVersion: 10.30.0

CrashesIt keeps crashing.Jennie211Version: 10.17.0

CrashingI’d love to actually try to use the app but it just crashes on opening..LindsJacksVersion: 10.16.1

Not what it used to beApp takes forever to load and portion sizes are pathetic now..JDM1882Version: 10.31.0

Bad quantities and no quality controlThe quantity is actually laughable because of the insane price increases. ESPECIALLY when you order over the app and they have free reigns to cheap out on the quantity. The quality of the food sucks too. Always cold and stale. Not worth $20 for a bowl..Linz.97Version: 10.31.0

Portion sizes too small and not enoughToo less.RitkgnVersion: 10.31.0

Portion sizePortion size to small and to expensive.Niconht11Version: 10.31.0

Very scummyThey claim “free delivery” and yet change the prices to double on the menu😂😂😂 may as-well charge me the friggin delivery cost. It would have literally saved me money. Terrible marketing. We aren’t stupid..RyannmosesVersion: 10.16.1

App crashesThe app just freezes after its launched. I do have an iPhone 16 all updated.RoopBalcVersion: 11.2.0

Update has broke appApp keeps crashing..Poh poh goneVersion: 11.0.0

App won’t send verificationI am trying to create an account in the app but the verification code isn’t being send to my phone number. I have selected the correct region and have followed all of the steps but it still won’t send me the code. It says if I’m not receiving the code to contact customer support but when I do they say nothing can be done. Can’t give any more than one star if I’m not even able to use the app. Be better chipotle.Hofton12Version: 10.34.2

App keeps crashingApp keeps crashing.Danial137777Version: 10.32.0

Portion SizesPortion sizes are too small.Manager DavioVersion: 10.31.0

Drew sent meLet’s bring down chipotle.KalslotVersion: 10.31.0

ExpensiveBad portions.Anon236/3Version: 10.31.0

Small portionsIncrease the portion size. Here from Drew.SmallportionmexicanplaceVersion: 10.31.0

Bad jobBad serving size👎.HuddyywVersion: 10.31.0

SizesPortion sizes are not enough 👎.Joe Delia 123Version: 10.31.0

Why must i update this app everytime before i can order ?I swear every time I order i need to do a whole ritual just to get through to the app, sacrifice my appetite, do a stupid dance on the app store just to this garbage app can have an update right before i order. Every. Single. Time. What are you updating? Not one fix and yet somehow i keep getting updates, no need to block the whole page and make me update again. I dont want to update, just let me order my stupid bowl when im hungry..DevNarangVersion: 11.4.1

Stop using sms 2FASuper annoying. Why do I need to continually verify my phone number? Someone going to steal my chipotle points? Why a waste of my time.DonnyDarkosCousinVersion: 11.4.1

Keeps freezing and won’t launchThe app continues to freeze and stop launching. A temporary fix is to delete and reinstall, but the app then freezes a few minutes later, and the cycle starts over again. Developers: please thoroughly test your app on multiple devices..Al SetVersion: 11.3.3

FrozenI can’t never use the app, it always freezes..HussseinfggfddVersion: 11.3.0

It keep telling me something go wrong and try it againThis app was working soooo well in the past and I love how it saved up lot of my time, but what happened today really effects my experience on placing my order. Hope this bug can be fixed soon, I love ordering chipotle though app.Mimi.0Version: 11.3.0

GarbageHow have you still not fixed the text messaging problem? It’s like you don’t want people to make an account. Also the app is glitchy.Th7889Version: 11.2.1

Missing orderI put a order, paid with Apple Pay and then the app stopped working. My order doesn’t exist, but my Apple Pay was charged. Terrible..Pprr65Version: 11.2.1

Password reset won't workI have tried to reset my password and keeps telling me something wrong ... support is useless.VanGuy403Version: 11.2.0

CrashingCan’t open the app it keeps crashing.NordypieVersion: 11.1.1

Update broke itApp doesn’t open.DennissskVersion: 11.1.1

Good place, app a bit convoluted to get around, can’t get out of historyUpdate Just can’t ever get into my account anymore. Support is useless they talk a lot and NEVER fix things. Can’t create a new account as it never send me the text code. It used to. Why do I need a phone number to begin with!?? I’m just there to buy food. UPDATE. Now just crashes on trying to login. Demands a text to login and then crashes after you enter that. Then won’t even send texts anymore. Both of my accounts (two countries). This problem has now been persistent. I’m losing my points and can’t access promos etc. so not going to Chipotle anymore. Once you done your way around it works generally. If you look at your points history you can’t get out; at least on one of my phones. You have to force quit the app..Quantum toastVersion: 11.1.1

IPhone 7 not compatible???I had the app for years it worked fine until now (feb 2025) it keeps saying to download the updated app. I have tried to download it but everytime I try to "open" from App Store it just takes me to my old chipotle app message saying to update -now I can't use my points until I buy a new iPhone?.Judycarol5832Version: 10.35.0

Frustrating!It doesn’t let me scan here in Canada, so what’s the point? I consume but cannot get points.LinisimaVersion: 11.0.0

Absolutely UselessI hate that i can cancel my order, not even the first 2 minutes. I can’t get a refund whenever I don’t get my food or missing items, this is ridiculous..Fu_k y-uVersion: 11.0.0

Unsupported for iPhone XApp worked perfectly fine why not anymore?.ArtemBeeVersion: 10.35.0

Deceptive pricingYou guys are insane if you think I’m paying 20$-30$ for a burrito or salad that most immigrant parent make for 5$ at home and that taste better what the hell is up with these prices.SumiOneVersion: 10.35.0

App not working :(I love chipotle- there’s a new store location that’s right beside me and I used the pickup feature on the app. I’ve tried using the app the last two times this week and it won’t let me add anything to my cart for pickup and keeps displaying “sorry somethings not right. Please try again.” Not clear if this is a user issue or bug..Milligan98Version: 10.35.0

Terrible pickup order service and no customer support at allFor in-store pickup order it always automatically mark it as completed even I didn’t get my order!!! Every time it says 20mins to pick up but I waited for more than 40mins and they can’t track my order!!! No real human customer service, terrible experience..Michelle9836262Version: 10.35.0

Worst appThis is the first app I’ve ever used. Try to enter a purchase there is no keyboard, says date format is wrong when it’s right. I tried copying text since no keyboard and it won’t take purchase total, so no rewards..Am not impressedVersion: 10.35.0

Not able to orderI tried many times to make the order, but it still shows an error..Chillian TsangVersion: 10.35.0

TerribleDoesn’t lest you sign in. What the hell..ElainearchambeauVersion: 10.35.0

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