AthenaCapture Customer Service

AthenaCapture Positive Reviews

Extra click!Why did you have to add the extra click at the end? We are seeing a patient every 10 minutes and extra clicks mean extra time. Also, can we please get this integrated with Athena one so that we can just use our iPads and not have to have 2 devices to take photos?.PasmokeyVersion: 1.6.6

Upload issuesWe are in an area with intermittent/very slow internet speeds, in a rainforest in Hawaii, and the app has no option to continue an upload later or upload from photos taken, so one patient’s photos grind everything to a halt on our single encrypted clinic phone. We will also get network error in the app and can’t move on from being stuck on one patient . Please facilitate ability to restart stopped upload or upload saved photos so we can use the app. Queuing multiple patients photos would be useful as well in the same way..HI_ProviderVersion: 1.6.1

Works greatI like using it to document rashes, lacs, diabetic feet etc. I wish it had an overlying ruler or other marker as a reference. I do show patients what I’m doing and demonstrate that no photos remain on my phone. I don’t think it works as well for document uploading. There generally is a shadow cast on the document and unlike the scanner apps it does not change to a PDF file..BGAZVersion: 1.4.1

Nice but flawedThis is a great app, it’s nice to be able to upload photo documentation into a patient’s chart, but it seems to be lacking a basic feature. I should be able to upload photos already on my phone rather than having to take the photo on demand. I hope this feature is included in the next update..Farrugi5Version: 1.4.1

Disagree with the other ladySimply because if you are uploading based on what’s in your phone, it means you’re storing patient info or images on your device. Just seems safer to delete it. 4 stars because I wish it was a few seconds faster. Nitpicky but it seems to add up. Good though..BRAVERLIGHTNINGVersion: 1.4.1

Nice appGreat app but needs support to allow upload of photos stored on your phone. As of now you can only upload photos you take after scanning barcode. This is not always possible to do in the clinical setting..ThebonedocVersion: 1.4.1

Invaluable toolWhen adding a picture to the chart you on the fly it is a necessity. It moves fast even to use even during the busiest parts of the day. Don’t know why it took so long for me to start using it..Wdelliott76Version: 1.4.0

So far so goodI was “Forced” to switch from using my phone browserTo this app. But actually like the app quite well. I can finish my patient cases quite easily, and after hours check on patients labs and results. Finishing encounters is not very user-friendly..Mark NPRVersion: 1.5.0

Photos are blurryAlmost all photos end up blurry. I use this app several times per week..Yllek1977Version: 1.7.2

Can take the photo to uploadThe app will open my camera to scan the barcode but after that I can not take pictures of the patient info to scan it in..Ami993393Version: 1.4.1

Edit photosThe only thing I’d change would be to add an option to edit the image. Beyond that, it works well..AspoguihdnfvajrVersion: 1.4.1

It just works!A great hipaa complaint solution to get photos into athenaNet quickly at a high resolution - it just works!.Jeffrey__bVersion: 1.0.0

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AthenaCapture Negative Reviews

2 major issues make this uselessAthenaNet forces the photos you add into a short and wide aspect ratio for display in the chart. It is very difficult to take a useful photo with that size and shape. Allowing the height to be flexible to support any aspect ratio would be a huge quality of life improvement. Additionally many of us take pictures when seeing patients and then import them later when writing documentation. This app does not allow selecting an image from the device to import, only lets you take one from the camera..AndskejdnzVersion: 1.4.5

Never worked for meWhenever I’ve tried to take pictures, it just reverts to capture a picture screen. I can bypass it by turning flash on but it’s annoying. It also doesn’t focus on the text of the insurance card so everything I upload is blurry and unusable..BROWNDOLPHINVersion: 1.6.9

App closes as soon as it opensIOS 15, our iPad can’t update further..NewtonAxtVersion: 1.7.3

Shutting downEvery few scans of Insurance cards your app goes blank (white screen) requiring me to delete and reinstall. Please fix.Hates to scanVersion: 1.7.2

Why can’t I select the patient chart I want to upload to instead of taking a picture of the QR code?I would use this feature a lot more often if I was able to select the patient I want to upload the photo to instead of using the QR code (that you can only access from the desktop), then reassigning document labels from my inbox. I don’t bring a laptop to the patient’s room. So many annoying unnecessary steps that add on to my overall dissatisfaction with the Athena platform..AnonagonVersion: 1.7.5

App not working on iOS 12.5.7App crashes as soon as I launch it..NrhwvVersion: 1.7.1

About my AthenaIt keeps shutting down.Clinic 145Version: 1.7.3

Issues with scanning the code boxMy iPhone 13 has serious issues with scanning the box. It just doesn’t register until I move my phone around in all directions until pop it finally will take. I didn’t have this issue with my older iPhone and I’m wondering if this new iPhone is just not compatible with the app. Please advise!.Silly GailVersion: 1.5.6

How embarrassing!Primitive app that requires you to be at your computer to collect scan that links the patient to the photo you’re taking and insists that you make the connection & take the photo within an Athena-defined time frame, else restart the preposterous linking routine; the app obviously needs to be embedded in Athena mobile which would allow one to check-in to the patient’s chart, making the link there, take the photo & send it into the ether connected; that way you can take photos on a home visit, readily add photos into a completed visit, etc. Aldo, the photos end up buried layers deep in document files. Labeling photos is a bizarre process and no matter what you label them, you still end up on first attempt at locating them, finding them (if you can!) labelled, eg, “procedure documentation #235” or such; if you have more than several photos in one visit you have to click on each one to find it’s real label. I could go on; an utterly abominable attempt at a functioning app; truly a case where nothing would have been better than this something. Solution: Athena, go buy someone else’s app, reverse engineer it & find out how it’s really done. They’ve re-invented the wheel and it came out square..Babalou2121Version: 1.3.2

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