AthenaPatient Customer Service

AthenaPatient Positive Reviews

Difficult at beginningWhen first using App it was so confusing and not as User friendly as it was very difficult navigating or knowing where to go to get the info I needed. I thought it extremely confusing as to WHY I had to open 2 separate apps to access appointments and communicating with my Doctors. It is crazy confusing when ordering med refills as well, just to find that none of the Drs nor Staff have had any training (or proper training) on how to use or manage refills, messages and emails. Besides that the boxes to check are far too small as well as menu … UGH! I’m am getting better at using it but still have difficulties that become frustrating..EbroidaVersion: 1.18.1

Excellent AppI saw my doctor and had already downloaded the App yesterday in preparation for this visit. I was able to do everything on the app PRIOR to the appointment and at check in the only thing that was needed was my ID. The office efficiency was superb. One hour later, I was asked to confirm my appointments AND my visit note were available! I am in awe!!! What an efficient system. Congratulations for such excellent communication!! PS: I am a retired Neonatalolist and work as a Medical Service Officer at Matthew’s Hope Ministries, an outreach service center for Homeless population in central Florida. We are expanding our medical home services for our homeless clients and exploring EHR!.Salil guptaVersion: 1.17.0

UpdateThis app is used by my MD’s office for messages, bill pay, test results. It worked fine until 2 weeks ago and now I can no longer access any information including sending or retrieving previous messages, test results or upcoming appointments. The only thing I am able to access is the bill pay portion. I have contacted the MD’s office and was told it was an issue with the app/website and not something on their end. All of my devices, browsers etc are up to date, but I am unable to access any important information now. I have been unable to find any contact info for this app/website to try to troubleshoot the problem. Very frustrating that I am unable to access my information and no way to speak without the someone for technical support..HGG3@Version: 1.13.0

Great appThe amp is great once you know your way around it. I think on the homepage if you had an icon to make it easier to find different categories, you want to look at. right now you have to go to the little system wheel in the top left corner open that then it gives you some choices but you really don’t know what’s behind those choices. Like if you want to see your test, there is a drop-down for test you have to open up your account and then look for them. now that I know how to use it. It’s pretty simple though thank you for this great app..Smauge7Version: 1.18.1

Amanda B 🙏🙏🙏I am so grateful for this technology sometimes it’s hard for me to get to my appointment and all I need to do is talk to the doctor over the phone or ask a question and I think that if y’all guys can still talk to me and bill my insurance like a regular visit. Well then it’s a win-win, my nurses and doctors in front staff have always been good to me there. I’ve only been with you guys for a short time,I am making Waynesboro my home. I came from Newport News, Virginia and it’s very well. It’s a dirty city in sometimes the service there isn’t much cleaner have blessed day..BurnsAmandaCVersion: 1.18.1

Has some glitchesFor instance.. when trying to fill out pre appointment check in. It keeps booting me out and I have to resign in. I’m really unable to put in my history/family history because every time I’m in the middle of it.. it does this. Also sometimes seeing any test results just isn’t possible. Last time my provider had to do something on her end so I could see them. Other platforms I’ve used have not had this issue. Not extremely user friendly.. and I’m pretty tech savvy..Karenmelissa98Version: 1.11.3

A wonderful way to communicateI have recently needed to obtain help from Ortho SC for my knee problems. Using the app that they provide is so wonderful for communication with me! I get way too many junk emails and a email from them would most likely be missed. However I immediately get alerts when I have something new to look at like Dr notes, test results and appointment reminders. Thank you so much for making a difficult situation a lot easier for me.😊.Taracat345Version: 1.18.1

Powerful Tools In One LocationThere is a word that can be used to describe having your Medical Calendar, To/From Communication Options as well as Current and Historical multi-discipline reporting, as well as many other important functions, available immediately with a simple touch. That word is 'Awesome'! Thanks and compliments to data processing analysts, programmers and every other professional team member, medical and non-medical, who have contributed to the development of this awesomeness..DannyKnoxTNVersion: 1.18.0

ResponsivenessI like the fact that my providers get back to me very quickly when I send messages it makes changing appointments or canceling appointments so much easier is very flexible and the provider always checks it so I never had to worry about if they received that or not if I need any prescriptions filled or refilled I can send a message and they get right on top of it. It’s the best app I’ve ever dealt with when it comes to healthcare..CaseydaqueenVersion: 1.17.0

Great VisitToday was my very first visit CHS Physician Services! This was the absolute Best care I’ve received from check in to my visit! The care and kindness is simply Amazing!!! Linden Hagemann NP was excellent with my visit today. She was very engaged and very informative with me . Her knowledge and encouragement made me feel comfortable and inspired to reach my health goals! She and her team are very supportive and a pleasure to be around. This will be my team forever! Thank you Linden for Amazing visit today!!.AgerstonVersion: 1.18.1

So much potential!The AthenaPatient app has a lot of potential and so far it’s good. The app is easy to use and has a user-friendly interface. It allows you to manage your health records and appointments in one place. However, there are some areas that could be improved such as the speed of the app and the ability to customize notifications or integration with Health (Apple)..TiowayneVersion: 1.9.0

ExcellentI really enjoy having the ability to communicate with my provider about any changes and needs before I schedule appointment. They reply in a timely manner and I have access to my records orders. Recommend downloading this app. It has tons of features and is very convenient better than calling the office and having to wait on hold..Mrs.Kiddx3Version: 1.18.1

Everything in one place!I was able to log into my practice account and was pleased to see all my previous practice’s lab data in here too! I am thrilled to have it all in one place! I assumed that stuff was lost since I quick working with them a few years ago. So handy. Excited to see what’s next!.YaansaVersion: 1.4.1

Good to have but missing a few thingsI think the ability to compare previous test results is really critical for a system like this. It’s not just the app but even the website portal doesn’t show you a comparison of the same tests from years back. There is no way to compare, no charts or graphs; that would make this system much more useful. At the very least I wish it would sync with Apple Health to have that show history all in one place..RsagheriVersion: 1.11.3

Add pop notifications when a message comes to your inboxMore of a feature request than review. Please add a pop up notification on the phone when you receive a response in your inbox from a provider at the moment I have to keep checking over and over again by opening the app to see if I have a response from my provider..CythlusVersion: 1.16.1

Above and beyondThis is a review of my Nurse Practitioner Jamie Mercer. I have never met someone with such of a wonderful uplifting and inspirational outlook on life. And to be honest if it wasn’t for her reassurance everything was going to be fine I would not be here today. She made me see the light at the end of the tunnel. She deserves employee of the year in my books..JimN66Version: 1.21.0

Works out of countryI am traveling and discovered that I couldn’t log into the Athena website while in Europe. I received an error message and it appears that they have blocked access from abroad. I logged into the app and was able to access my info and message my doc..DartainianVersion: 1.21.0

Bumpy Start but Press OnIt’s a bit of a struggle to get it set up but once that hurdle is overcome, it’s a breeze. What do I value most? The ability to message my PCP directly. And making appointments is a breeze. Like so many things tech-related, there’s a time and stress cost upfront but well worth making it past that..MnasidikaVersion: 1.18.1

Great AppThis app is very user friendly and I’m able to keep up with my future appointments, plus I’m able to see my previous visits. I am able to see messages if I have any and also any tests that I have had done. With this app, it’s easier to keep track of what I get done or what I have upcoming..Kevo_300Version: 1.4.1

Wright State PhysiciansI absolutely LOVE my Doctors who work through WSP! They are GREAT! They are very patient, understanding, and thorough with every visit! They are so professional that I got my Boyfriend to see my PCP! He loves her (Micayla Lyons) too! I highly recommend WSP for ALL of your medical needs! If you need an Endocrinologist, go see Dr Zeidan! She is absolutely Awesome! Both Dr’s are easy to talk to and are personable!.AsianmineRVersion: 1.17.0

Having quick response is greatHaving a quick response from my Doctor is great. I know my Doctor reads my messages and replies. It’s much better than going through the phone system and waiting for someone to get back with me. I give the App a 10 ! Thanks Emerge Ortho..Wandering lightVersion: 1.18.1

Doesn't jive with what it says it will doOverall, the app is satisfactory for looking up appts, meds, recent visits, and sending notes to provider. It however, lacks in getting medical signed notes, such as letters sent by provider ,signed for official need, such as a medical waiver for jury duty, due to disability. The email tells you his to get the signed letter, but the app does not contain the instructed choices to choose. Needs work..Rusty thingsVersion: 1.11.3

Smoc officeEverybody has been so friendly and so and returning emails, text messages and phone calls My insurance company for short-term disability, New York Life, states that you were the most thorough office they’ve ever worked with as far as work notes go I think everybody there on Dr Walters team excellent care.Marsha HoggeVersion: 1.20.0

StaffCindy at the Reception desk is absolutely wonderful. She greets each patient with a smile and kindness. She doesn’t rush you and is always polite. May not seem important to some but to me it means a lot. She makes you feel comfortable and always takes her time with getting patients checked in..02 Daughters!Version: 1.18.1

AccessibilityI love this app so much. I’m so glad that my doctor uses this and hopefully the other doctors that I am in the process of finding will use this app too. it’s such an easy way to connect with my provider and I have everything all in one spot..Stefanie livingstonVersion: 1.18.1

So far so goodI downloaded from the Apple App Store. Logged in without issues which is always encouraging. Gave me the option to use Face ID which is always helpful. I was able to navigate where I needed to go. I give this a 4 star rating so far..SteveberdeVersion: 1.21.0

PatientI like this app for patients but I would say it’d be better if they had a option to do virtual calling on the app when a patient has to instead of everywhere else on ur phone one place to get it one and done option.Bigbeefy06Version: 1.19.0

Doctor visitsShannon Brasil and her staff are the absolute best. I feel so comfortable with them and they are truly concerned and they listen to me . They give me encouragement and positive feedback and are very prompt on getting back w any concerns I have. Love them and have recommended them to many of my friends.Sunshine ShawntayVersion: 1.18.1

Awesome appI really like this application. When I need to reach out to the physician I can add photos to help explain what I’m saying and it help the physicians get a look at what I’m describing. The office also can reach out to me a lot quicker then wait for a time when they aren’t busy.CYJohnstonVersion: 1.17.0

Top Notch CareThe clinic was able to schedule me in even though it was a last-minute request. I got right on time and everything went very smoothly. I came out of the clinic pain-free. Highly recommend!.WhitereinoVersion: 1.21.0

Better than the websiteFeels better than the very outdated website. As an app, it does the job of connecting you to the Athena platform as a patient. It looks pleasant and is easy to use. As a patient, there’s not a whole lot of complexity to Athena Health’s system, so the app is pretty simple and straightforward..LoganWaffleVersion: 1.16.1

Easier to useThis is so much better than using the website. It’s easier to navigate and I can keep it logged in and use Face ID to unlock when I need to send a message or check on appointments..Scb68Version: 1.17.0

Multiple Provider loginI use 2 different specialty practices that use this patient portal HOWEVER on the mobile app only the 1st provider I signed up for populates. I therefore have to login via web on my MacBook to see both clinics. Is there a work around?? Also on website there is NO patient contact link just closed loop FAQ’s; all other links are for HCP’s..Markrich21Version: 1.14.0

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AthenaPatient Negative Reviews

HorribleThis app is HORRIBLE. I had a message from my doctor and was not notified by the system that I had a message. Later on in the day I received three messages via email notifying me that I had a message waiting to be viewed via the portal. When I went to access the portal, I had old messages that had already been read. I cannot believe a doctors office would utilize this system to communicate with their patients because half the time this system does not work via the app. I’ve been forced to access the web version of the app on multiple occasions just to retrieve the information I needed. Mychart is much better than this system as Athena seems outdated and watered down. Nothing in comparison to what I am accustom to using when it comes to communicating with my doctors. I was asked to update my review by the developers of this app. As I stated in the beginning of my disdain. The system would send me notifications stating I had messages available to read only to discover this information was not correct. No, I did not receive an error message..Bluey229Version: 1.14.0

Loses Its MindIf we want to compare this against the mainstream of properly designed apps, it doesn’t stack up well. Against other apps for communication with a medical practice, kinda meh. But if you want to use a phone app and this outfit is what your doctor chose, you’re pretty much stuck with it. The main problem with it is that you can be in the middle of, say, entering a long message to the medical team, and have to switch over to a different app, perhaps with the intention of doing a copy/paste. And when you come back to this app, it has completely lost the plot and you have to start over again. Or do what I did and access the web portal instead. Recently, the app has been sending me notifications to check in for my upcoming appointment. But when I tap the notification it just takes me to the page that shows my next appointment in over a month. Trying to send in-app feedback fails, saying that the address doesn’t exist..Ron HeibyVersion: 1.16.0

Worked great until two weeks ago.I have used this for 33 weeks of pregnancy with my obgyn provider to message them and review tests and schedule appointments. It has been wonderful and so smooth to use. But for the last two weeks I have tried and tried to log on (using both fingerprint and logon and password) and it keeps saying there is an error on the apps part and to try back shortly… I see there was an update released in the last two weeks… maybe that did something to cause the app to start working. I wish they would fix it because I found this extremely useful instead of having to log on my computer and sign in the the website the old way. This saved a lot of time and I expected to use it a lot after the baby was born to check in with the obgyn. But for now, one star. I would have given in four stars before. It doesn’t have as much of the information as the website version. So I couldn’t see all my info in it, but it was useful for simple stuff..GthfaithVersion: 1.9.0

Constantly logs outThis app times out after a small amount of inactivity, forcing you to log in again. It defeats the purpose of using the app over the webpage. Even if you set up Touch ID, it works for a bit, but then the app “forgets” it was set up, and you have to log in from scratch again. I’ve just stopped using the app and gone back to the webpage, as the app also doesn’t allow me to use Touch ID to login to it with my email/password, so it’s more inconvenient than going to the webpage. If the developer fixes these two issues, I can update my review. They should at least give users an option to change how long the app has to be inactive for it to timeout. I understand the app contains sensitive medical info, but 99% of the time, it’ll be on someone’s personal, password-protected phone, and if the user him/herself accepts the risk of increased timeout times, that’s on him or her, not the app. Thanks!.Davoos15Version: 1.14.0

Cannot make appointmentsFor years I have been unable to make appointments with my PCP through the Athena patient portal while using my phone or a desktop computer. My doctors office seems to be unable to fix this and I mentioned it every time I have to call them to set an appointment. The portal the portal never has available slots and I was hoping this new app would fix that but again I ran into the exact same problem of not being able to set up an appointment online. So I deleted the app and called my doctors office and left a voicemail asking why they have never fixed this issue and pleading with them to stop sending me invitations to make appointments online when it can never happen..CensoredDunosaurVersion: 1.18.1

Dangerous MisrepresentationsAthena’s app site says “Communicate with your care team anytime ANYPLACE”. A blatant lie. You must be accessing from one of the 50 states or you are locked out. Neither you nor your doctor can access your charts records when traveling outside the US. If you have a medical emergency and need access while in Paris, too bad. If you have a winter home in Guam and need to show your emergency room doctor there test results, too bad. If your doctor is skiing in Switzerland and wants to see your test results, too bad. Totally dangerous to rely on Athena’s representations. When I called to ask why I cannot access my files while in a US territory, they literally hung up on me saying they would only talk to doctor’s staff. Unbelievable!.Dangerous Misrepresentations.Version: 1.5.0

Willing to upgrade my review once app improvesI’m not sure how long my doctor’s office has been using this system. If I don’t have a way to contact them to reschedule from within the app, what’s the point of using it? I tried to look up app support before writing a review, but all the link did was to open a web browser that I guess is the app company’s main homepage, which seemed more geared to marketing than actual user support for the patient app. When I tried to login through a browser on my phone, it keeps opening in the app. If all these comments help tech to improve the app, I will revise my review..Soprano 1/2Version: 1.14.0

Someone needs to seriously fix this appI would give this zero stars if I could. No matter how many times I update this app, it never lets me login, but I can login perfectly fine through a link sent to me (i.e. when I get sent a link through text to pay a bill) or through the web. Why do I continue to get an error message when trying to login to the app saying “Something went wrong… it looks like there was a hiccup on our end and we’re unable to log you in. Please try again in a few moments. We apologize for the inconvenience.” ???? It’s been doing this to me for MONTHS now, this is RIDICULOUS. FIX THE APP OR DON’T HAVE AN APP AT ALL!!!!!!.T Perb.Version: 1.16.1

What’s the point?My provider switched from FollowMyHeath to this portal. I don’t know why they switched, this mobile portal is pointless and doesn’t give the information I want at my finger tips. Everything is mobile first these days and clearly Athena health is not up on the current trends. Athena needs to take a page from FollowMyHealth and add new features to the app. From ease of use to basic information like vital history is what they need to work on. FollowMyHealth has charts of vitals that I can look at and quickly see my trends, right on my phone. Which is extremely helpful when talking to my provider about my health..Camiller011Version: 1.16.1

Frustrated userI have tried 50+ times to log in unsuccessfully! I have two drs from two different medical establishments using this same app now. I’ve used Athena with no issues until putting the second dr info in..now I can’t get into the app at all. It says it does not recognize my email address, call your provider! Both drs have sent me 5 resets but still not working! The providers have checked email and it’s same as one I have and only one I’ve ever used. I’m so tired of apps that constantly require password resets. Now I can’t access any medical information! Oh !!!! There is no contact info for this app !!🤬.Nik&PickVersion: 1.13.0

Wrong languageI was sent a check in document in Spanish via the app and i can find no option to change language and cannot find email or phone number for help so i will just check in when i get to the office. So far i have found no value having this app on my phone, it just takes up space with no value add over using the portal online via a browser. App logs me out after very short time and every time i log back in takes me through the same introductory pages before i can even see a menu. Overall poor design, waste of space on my phone..ElkcisnavVersion: 1.18.0

Simply doesn’t work.Not only does this not work well, it Simply doesn’t work. For us new users there is not the obvious create new account option. After wasting time looking for the create account option one concludes the only option is to “REset” a password that has never been set. So now that I’ve RE-set something I never set up, my attempts to log in are thwarted with, “something went wrong, try again later”. What a waste of 30 mins. Take this off the market until a working model has been created. Stop wasting our time..GlendolphVersion: 1.16.1

Disconnected every timeI get disconnected off the app and have to log back into my account every time I open it. It’s super inconvenient. Other than that happy with the app. Edit: thanks for your response, though on banking apps I can set up Face ID once and never have to enter my informations again - with this app I have to enter credentials in an in app browser every time and go through confirming my health records and providers. I think this can be improved..CtblrVersion: 1.17.0

Nerds really have to explain things to you huh?You along with every other healthcare provider has an app. None of them share information with each other. But I use Apple Health as my go to for health info. My phone has more sensors than a Drs office, yet you refuse to use the tool that’s right in front of your face. This isn’t a beneficial or productive way to utilize your resources. Work smarter. Since you haven’t been looking around the standard has been raised & you are still lagging behind, years later..We Are ChrisVersion: 1.6.0

Doesn’t update timelyExcited to have a provider who finally supports this app. However, the appointments page is blank in the App, but the web portal shows my upcoming appointments. Also nothing in the results tab on the App but on the web portal shows my test results. Messaging is the only feature that has worked for me. Would also be nice to be able to share health data with the Apple Health App..TsammonsVersion: 1.16.0

Trying to send a messsge to your doctor…what a farce!I became very ill. Attempted to send a message to my doctor. Wrote a detailed message within the ridiculous character limitation. Hit review and send. Never heard- /saw anything else. No error messages, no nothing. Never heard from my doc which is very unusual! Checked my sent messages later…nothing was ever sent! Do not trust this app to communicate with your doc. This app is totally unreliable!! It is not a reliable member of your medical team!!.Nancyp0913Version: 1.14.0

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