AthenaText Customer Service

I think it’s very functional and works quite well. My one issue is getting alerts. I have to receive a message from my staff telling me to check my app as it does not pop up notifications for me to let me know that I have a message.

We do great communication with Athena Text. This is the one of the BEST feature in AthenaNET. I read some of the reviews and I can understand the frustration of some people when this app malfunction. However, it works for most of the time. And, I cannot imagine communicating with my staff any other way. It is highly efficient. We manage 3 urgent care and primary care. There is so much we do using AthenaText that I cannot write all about. But, we are crippled when is not working. Like any app it needs work but for me when I compare to other app and EMR this app deserves a 5-star. Does it need more work? Absolutely it does. But it is an improving technology.

After about 3 to 4 weeks of it not working well I deleted the app and reinstalled it a few times, it worked.I like that it is a good way to keep in touch with my coworkers while I’m not in the office and I can get to the messages pretty quickly

AthenaText is great if you take the time to get a grasp of it. No issues. App is very fluid and works very well! We all know the training it took to learn how to use Athena and this app is nothing like that. Very easy to learn how to use. Take your time, and see all of what you can do with this thing!

Loved this app until my pin expired and for some reason I can’t reset it. I probably forgot my password but it is not giving me the option to change it. I love this app but I’m giving it a four.

I Love Love Love Athena text because its so easy and convenient. I can send and receive messages on my cell phone and don't have to worry about pulling out my laptop or getting on a desk top computer. Thank you so much for this app!

The Athena messenger app is incredible. It allows me to communicate quickly and efficiency with my clinic staff under HIPPA compliance. I cannot overstate how important this app is to my vascular surgery practice. I strongly recommend this app to all health care providers that use Athena services.

Finally an EMR that understands how important it is to text. Now I can text a colleague and send HIPAA protected information, improving and expediting patient care. For years, I have been finding secure work around using other apps. Thank you Athena.

I can’t believe it allows me to do so much on my phone . Easy, practical and very effective. All the beauty of Athena in the palm of your hand! The updates improve flow in ways I didn’t think possible!

A great way to quickly reach out to staff…gives notifications on the Apple Watch so you never miss an important message. Love it and use it constantly!

Apps pretty good! But I’d love if we could get snooze functionality (like in the Microsoft Outlook iOS app) where we can disable notifications when we’re off of work…then I’d give 5 stars. :)

You can’t preview the text from a locked phone screen. But you can see that messages are coming in.

Communication in healthcare is instrumental to meeting any organizational Mission. AthenaText helps healthcare teams communicate with efficiency and accuracy. The integration with the EMR adds great value, information security and eliminates the need for 3rd party vendors that may not be HIPAA compliant.

Good app. Pretty easy to use. Would benefit from option to dictate notes in app, since Apple Siri dictation isn’t HIPAA compliant. A number of ways easier to use than web based input

I like the fact that even when I’m away from work I can still receive messages sent to my phone.

We use this app a lot in our practice. Not only do we use it to communicate one-to-one, but we also use it for practice-wide communications.

The Athena app is great for us when we are on the go and still be able to connect with the office and our patients.

I’m not always at my desk and staff frequently contact me via athenatedt. I love the convenience of having the athenatext app on my phone. It is user friendly and never lets me down.

Our office uses AthenaText to update the entire team efficiently and confidentially. The app makes it easy for me to send a text from the hospital as I make rounds.

I like the freedom to know IF I get Athena text when I am out of the office I will be notified through this app. Now I know I won’t be missing something important.

Easy to use across platforms. Can utilize on iPad, laptop and phone quickly

Outstanding feature of athenanet! It allows in office communication separate from patient records. Using the app allows use on the go! I love it!! Easy documentation real-time.

Fantastic and absolutely essential to have a secure method of communicating with my staff all day long especially since we work in different locations.

Does what it’s supposed to do. Easy messaging amongst staff without having to open a patient case. A must have for Athena users

Well done, super convenient to be able to do so much on the go through the Athena apps.

I absolutely love Athena text it keeps me up to date when I’m not near my computer or at work. It is great I love it

Very easy to use and keep locked. It’s use friendly all the way

I love being able to communicate with my coworkers, even when I’m not in the building!

The athenaText app saved me time in so many ways! Communicating with staff for add-ons, cancellations, changes in schedule, communication with colleagues and improving workflow.

I pibe being able to have access to my chat anywhere I go!

This app helps so much with staying connected with work when I am not in the office.

Convenient and reliable

Athena text has made communication with colleagues simple, easy, and effective.

Athena text saves time , resolves communication problems, and very easy for the whole office to use for communication

Ease of interacting with office staff invaluable. Ability to address patient care within HIIPPA protection while on the “go” is key.

Excellent app , able to connect to staff and also interconnect with different athena providers for coordinating care

Easy to use. Confidential and handy

Very convenient and able to provide timely responses to patients

I read the other physician review and completely agree. It is an awesome app and efficient communication tool when working properly. I can still be on the go and handle many different office issues and answer questions about patient care. When it is not working it creates huge challenges to work flow. It has been having connection issues ever since the last update or the last update with the iPhone. They both occurred around the same time. Prior to that it kept crashing and the Face ID was not working properly. I’d much rather it be working, the Face ID is not as important but a nice perk. When it is not working at all though, it affects work flow, patient satisfaction and overall business. I look forward to a fix quickly. It will be greatly appreciated. When the program is working well it is a 5 except that the refresh feature for new messages has always been delayed and many times I would have to log out/close the program and go back in for new messages to appear even though it alerted me to a new message. Please get a fix quickly!

The app constantly asks me how I like the app. Every single time, I select it needs improvement. Then it asks me if I'd like to share feedback, which I say yes. Then it tells me that an error occurred and that I’m unable to submit a Feedback response. So if you’re looking to fix anything, try fixing the feedback option so that users can give you accurate feedback about how much this app constantly causes problems. I can assure you once I am able to, I can give you a laundry list of features that you are lacking, and bugs that you need to address. Until then, take the one star. It doesn’t look good when it asks you to provide help detailing problems, and then provides a problem you can’t even detail. Update. Now it says I need the updated version, which I already have. Useless

The new version of the app that’s embedded in AthenaOne works well. But the iPhone app doesn’t and never has. You cannot attach a patient chart. While the version in athena one supports groups, the iPhone app doesn’t appear to - I can’t find my groups when I type the group name. And when typing individual recipient names, it often double- enters the name after selecting from matches, then you have to delete the second entry (often a partial name), which sometimes deletes both entries, then you have to start over again. The new version does seem to upload attachments - usually images - faster and more reliably than the old one did.

For the past 3 weeks I have been having trouble logging in. It started with it not being able to synchronize so I deleted the app, and re-downloaded the app. Ever since then I have not been able to log back in. At first it was not a big deal, I was at work and could take care of them. But this week I’m off on vacation and now I can delete them from day to day, so when I get back I will have to delete each one individually and there are going to be about 1000 of them. There is also no mass delete on the website for the text! Please fix! My company have been a major user for Athena for over 15 years!

The concept of this app is great but it needs work. Every time I make a comment about it, I’m told to remove the app and redownload it. No other app do I have to do that with. It works for a while and then the notifications stop coming, it won’t show new employees, and it will sometimes give you a notification but won’t load the new message. I have to close out several times to get it to register.

This app used to stay signed in everytime I needed to open it with the occasional re sign in every so often. Now, it requires to sign in everytime you open the app. Not sure what the point of that was as it takes away the convenience of the app and takes time to sign in everytime I need to use the app. Pretty pointless app now since it takes 10 min to sign in bc of verification methods and load times. Revert back to how it was before or just delete the app.

Athena text is great and deserves a 5 Star, but the issue is the APP doesn’t consistently work on various devices. On my biz cell, only this APP works for texting, but have to use the other Athena One App for schedules. On my iPhone 11, only Athena One App works for schedules & texting but not consistently as it has to be refreshed multiple times for messages to load.

Ever since the new version updated- I (and many physicians that use this app) can not sign back into or reload new messages in Athena text. This app is a very useful tool for my company, but the continuous issues to reload or open, causes communication breakdown. Please look into what the issue may be with the new update. My colleagues and I find this app a great addition to the practice workflow when it is functioning correctly.

Invaluable for communicating with my staff when I’m out of the office. Unfortunately every time I leave the app and need to read a message I have to log back in. Also will take a while to show me a new message. I’ll get a notification but when I log in no message appears and I have to force close the app and re open to read the message.

Garbage, buggy app. I’m a physician and I’ve tried giving them helpful feedback on bugs numerous times. Each update seems to make it worse and break basic functionality. The responses were lame, and they often just closed out my tickets without resolving the app problems.

I have been unable to use this app for the last 2-3 weeks. It used to work beautifully, but now it is not functional. I have deleted the app several times and re-installed it. I can login, but then I get an error message stating AthenaText is not working at this time. Try again later. Meanwhile, I’m missing important messages from my office.

Smh Athenatext continues to go in and out whether in office or if you’re trying to use the app. Attempting to use the app I keep getting an update message when the app has already updated. Please fix this is annoying.