Wireless Audio : Multiroom Customer Service

Wireless Audio : Multiroom Positive Reviews

Broken on iOS 13Speaker setup is broken on iOS 13! Will detect the speaker but cannot pull the correct SSID name of the network the phone is using (repeatedly prompts to enter the password for network name "Wi-Fi" which always fails). Was only able to set my speakers up again on my new network after changing my ISP because my girlfriend had an old iPhone lying around which still ran iOS 12. After setup using that I was able to use the app again on my own phone..NUWildcat16Version: 4132

Intermittent connectivityGreat app when everything is working. The app decides to randomly lose connection to the Soundbar from one use to the next. It doesn’t happen most of the time, but is frustrating when it happens because the only solution to reconnect is to go through the entire setup process again. I really do enjoy this app, but it would be even better if it were more reliable..Mayfield57Version: 4132

Still buggyJust did the update and it's still buggy. Long load time and sometimes the apps do not load. Found that if I unplug TV and power under soundbar then plug back in the icons will come back. App still needs to be optimized for Iphone X users. This is a great app when it’s working and would like to see more updates..Sad User :(Version: 4132

System works greatI have 7 Samsung wireless speakers of various types throughout my house and use asset upnp software on a raspberry pi to serve up my music. MultiRoom sees my raspberry pi as a dlna server and plays my music and the system works great. My only wish is that I could control the Samsung wireless speakers or the MultiRoom through my Google Home. Maybe someday they'll have that feature..DaderonVersion: 4145

Ease of UseExcellent sound quality after months of despair trying to connect it. As another reviewer wrote- difficult to install but now that my brother helped me figure out how to connect- it operates well and the sound quality is superb..Mcno8547Version: 4145

So much better than SONOSI love this App even though I’m using iTunes music off an iPhone most of the time. The speaker quality is amazing! There are some quirks going through WIFi and iTunes compatibility but it a little better now. God forbid you get a call during your playlists!.KimkbryantVersion: 4111

Great app. Worst coding behind appI think it is an amazing app when everything is working as it should but when it is not working which is most of the time it is really annoying. I think there is a lot that Samsung could do about it but to my knowledge there is nothing they are trying to do. Btw I have a iPhone and as what I have read is that most people with iPhones have issues..Chris.1227Version: 4132

PerfectThe Samsung Bluetooth room speaker is totally off the charts. It’s so easy to use him actually take it over to my 87-year-old mom so she can play it from her iPad. And I will be getting a new set of four for the entire house. Nice going Samsung I’m buying stock in your company tomorrow morning after Thanksgiving..StratoCommunicationsVersion: 4111

Thank you for the update!!!I was about to give up on my system because of dropped connections and the app crashing, it’s all resolved now with this update!!!! Thank you!!!!!.CmwanatVersion: 4145

Love it don’t know why everyone crying!!!Works perfect every time.. love showing all my friend,all the stuff it does.. I turn it on before I even get out of my car and the music is playing as soon as I open the door....Big Whacker 22Version: 4127

SpeakersThis new app is better than the old MultiRoom . I sometimes have trouble getting both speakers to together. Some of the icons/logos I wish had words with him so I knew which ones they were. Other than that it’s good..HhfgguuVersion: 4131

Very versatileWe use 6 of the Samsung 360 speakers in different rooms and outside at our wellness center, great sound and versatile where we can control each room according to the service provided. Can't go wrong with this APP & the Samsung speaker products..UpnorthsoonVersion: 4111

More VarietyOnce a song set for album is created the music is very repetitive. It is as if there may not be any more music of that genre available. Otherwise I very much like your app.Rmck0916Version: 4111

Great!If you’re looking to play music on your Samsung stereo, this is awesome. The only thing I’d say is that you can’t control pause, play, volume, etc. on the control panel of an apple device. That’s a bummer, but besides that this is pretty good..Liv BeckVersion: 4111

Has been working wellWould love very much to have the option to add other music/ radio apps. As it is now, very limited choices available unless using Bluetooth feature but then we lose the "stereo" functionality. If more options were available, I'd rate 5 stars..SandyGCuzzartVersion: 4111

XSlow at time’s - frustrating use. But it works.GunssgtVersion: 4145

Could be a five star reviewNeeds iPhone X compatibility & add Apple Music to music services.SonOfAnarchy7Version: 4132

Deezer doesn’t work anymoreNeed updates. Deezer doesn’t work.AEKPOVersion: 4145

Quits unexpectedly too oftenFrequently have to reboot app and it takes too long to find speakers.CorbralphVersion: 4132

Apple MusicWould be great if I could play Apple Music through wifi.CheesefartVersion: 4111

Son riche maisVraiment dommage que l’égaliseur disparaisse en mode stéréo. C’est le seul défaut de cette chouette appli..ZkabutonVersion: 4131

Good stuffGood stuff.Gaétan GravelVersion: 4131

GreatLove the app.SGTCowVersion: 4131

More ChannelsWould be great to have more channels like YouTube , google music etc.Cazio20Version: 4131

Signal drop-outThe radio will often drop out or completely stop ( it does not coincide with wifi connection) other than that we love this app!.ChkachkaVersion: 4094

Good but not greatCan't have multiple stereo pairs /groups playing out the same music in sync; I bought 2 speakers for stereo sound in the kitchen , can only get mono, no option to define if a speaker is to play left / right or mono. Chromecast and Play-Fi can do this but not Samsung wireless, hopefully it can be fixed. No way to define shortcuts to configurations, ie, TV surround, full house audio etc App crashes a bit..Dan montrealVersion: 4094

Pretty good, speakers are great, app needs one improvementThe app works fine for me. Doesn't lag out, crash etc. Only complaint I have is that I use an iPhone 6, the music I bought before using solely Apple Music works but the music I have downloaded from Apple Music without actually purchasing an album does not work. Frustrating as I have downloaded a lot of music since signing up to Apple Music. FIX THIS then 😎👊🏻👌👌.H3cklerVersion: 4042

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Wireless Audio : Multiroom Negative Reviews

Samsung failed us 🤷🏼‍♂️Long story short, this app has never worked properly even since the release of the first R1 and so on speakers. Numerous amounts of phone calls to tech support over the years... they didn’t even know what app I was talking about...🙄 Then toward the end (a few months ago) started saying they could put in a ticket to the developers but after five of those, no luck... I’ve never had a good connection using the Multiroom App over WiFi. It would play a few songs, then freak out. Sometimes, it would log me out of connected accounts and then take forever to fix. Also, it’s not functional with Apple Music unless the music through iTunes is purchased. Meaning, no subscription for Apple Music can be played... most likely because of some stupid contract... It’s literally a hassle with Samsung. I have a really nice tv that was over $3,000 when purchased. Worked great for a year, then they stopped updating the smart apps so it’s basically useless without a fire stick or cable... After having my R1 speakers and this app for over five years, I upgraded to Sonos. Haven’t had an issue once!.WTREEOAKVersion: 4145

Add new speaker - BROKEN COMPLETELY on iOSAs seems typical of Samsung, anything of important detail or critical importance to their users, just doesn’t work at all on iOS. Say one of your wireless R3 speakers isn’t showing up correctly in this app. You need to reset the speaker and add it as a new speaker to get it to be part of the surround’s left or right rear set behind your Samsung sound bar. Well if your Mobile device happens to be the bastard child one from ... sush .. Apple, you my friend have chosen unwisely. Try and try and try as instructed to join the SAMSUNG wifi on the WiFi setup, then return to this app, and ... ... nothing. The app simply is braindead. Kind of like the decision makers at SAMSUNG, who believe that a great product is only worth launching, not worth maintaining and supporting, especially on that very odd Apple operating system. To ANY iOS user considering getting anything of SAMSUNG accessory that may need to be run or configured by your phone - just don’t do it. SAMSUNG really seriously doesn’t care at all IF it works, and obviously never tests and maintains any of their products after the splash of initial release. Trust me. I know..Fredke007Version: 4132

Not very good at allUsually don’t write reviews. Something has to be really good or bad to get me to spend any of my time writing. This app and speakers are conceptually a great alternative to more expensive solutions. You get what u pay for holds true in this case. In the Apple environment it does not function very well. Will not play Apple music. Yes it is not advertised to have that functionality. You have to download songs to your iPhone music app for the music to play. Not a good setup if you keep your music in the cloud rather than keeping all those files on your device. Setting up wifi, bluetooth is not seamless and takes quite a bit of fiddling, time to get to work. Once set up the speakers do produce good sound and offer decent control at each speaker. Dropped connections are a problem. Listening to three of them now via wifi. Within 20 ft of my router and they just dropped their connection as is common with these. Yes I am running the latest version of the app, ios and firmware on the speakers. Not worth my time anymore..SJA77707Version: 4131

Incredible potential, Very poor functionalityI never write reviews but I am fed up with this app. Normally I would just get a different app that performs the same function, but Samsung has me backed into a proprietary corner. If the bugs were worked out it would be incredibly convenient and functional, but it only works correctly 15%-20% of the time. I even provided feedback with my problems via the app and have not heard a word from anyone. I refuse to spend hours on the phone trying to troubleshoot something I paid a lot of money for. The speakers and sound bar actually sound nice, on the off chance you get to hear something coming from them. Do not depend on this app to provide functionality for your Samsung speakers. If you buy the speakers and plug them in via hardware then they might work for you. Otherwise, put your money towards something that works..AhommelVersion: 4131

This is a piece of garbageI normally don’t write reviews but I want to get this off my chest. I own a 2018 Samsung smart tv and a MS 650 sound bar with the subwoofer and rear surround kit added. The touted capabilities of me being able to control the soundbar with Alexa are almost nonexistent. I can turn off the tv (not on) and turn on and off the sound bar. All other controls that are in the manual don’t work and my Echo says “device does not support that” whenever I attempt to use commands listed in the user manual. This MultiRoom app in particular is terrible with all of the other sources besides my phone not showing up on the app( it initially supported other sources but no longer. I regret buying into the Samsung device ecosystem..WildWildWillVersion: 4131

App has Massive Glitch and Failure in iOS 15 Revering it Non-FunctionalUsed this years ago with my 6 wifi connected speakers but when I recently opened to use it again, the app has failed and been unreliable. The app closes itself out and t he coding needs to be reviewed to see what’s causing this. Additionally, please release update with a scaled background within the app that’s for larger devices screens (like as the max and pro versions of the iPhone). Will change and adjudged my review from 1 start to 5 or 4 stars once these glitches have been resolved and the app works again. Will check the App Store for updates/releases. Thanks in advance..MiamiMichaelVersion: 4145

Originally worked great !!Loved the app and speakers initially and now wish I had never spent the money on these speakers. The app and speakers were fantastic when first purchased about 3 years ago. The app worked and speakers sinked quickly and played flawlessly. Since the release of the new app we now have had all the same issues as others with dropped speakers, connection issues and now the app is no longer able to find and connect to any of the four speakers. I can blue tooth to them however can only run one at a time. What a disappointment and lots of money spent and hours wasted for something that no longer works. What is wrong with tech these days? It never works and takes hours of frustration to try and make it work, until the next update is pushed then back to square one and all the frustration. Looks like I will have to go back to playing LPs. Hardwired speakers and old tech works every time with only one set up…..JasagainVersion: 4145

Latest version worse not betterI almost never write reviews but if anyone on the MultiRoom team is listening, whatever you did with the latest app version, it is more buggy than ever on an iPhone 7 Plus (with latest iOS). Extremely frustrating!! App repeatedly freezes or times out so I have to keep closing it, re-opening and waiting for it to load before I can again control sound or stations. That happened occasionally with the previous version of the app but now it is constant and multiple times a day. Maybe there’s an incompatibility with the latest iOS but it’s really unforgivable performance. PLEASE FIX THIS!!!!.Gjames00Version: 4145

Hate itSpent $240 on this speaker!!! The app is terrible, I have an iPhone X and it takes 5 mins just for the app to open. The main reason I got it was for it’s WiFi capability, have several WiFi smart speakers by sonos and had no problem connected them to my WiFi it was a 30 second process. As for my Samsung R3 speaker, that’s far from the case it will not connect to my WiFi at all, I moved the speaker right next to my modem and still not connecting. I really want to use this speaker because I have the Samsung smart tv and it can connect wirelessly. Come on Samsung this is an expensive speaker this ought to be the easiest set up ever. Contact me!!!!.PtzesVersion: 4111

Poor excuse of controlling costly devicesI have 3 R1’s & Samsung Q70 tv... Communication btwn these devices is poor & app is No help. After listening to music on the R1’s via this app for 10 minutes, if I want to change the song I have to close the app, reopen it, join the speakers Again! Then I can change the song. So, wish I spent my money on 2 Sanos instead. If you people ever did proper R&D with this app you’d know the limitations & make it right... thus not have to inquire how bad it performs. All one can assume is you don’t care about what you’ve already sold thus I doubt you’ll ever do anything to make this app better. Greedy ( ).SchlackabilityVersion: 4132

Functional app, but needs a few improvements.This app is semi-functional. For one, the app crashes whenever I try to play an ALAC audio file over WiFi. In order to get one to play, I first have to start a non-ALAC audio file, and then play an ALAC file. Playing an ALAC file first always crashes the app. Second, FAST FORWARDING AND REWINDING DOES NOT WORK WHEN STREAMING THROUGH TIDAL. Tidal compatibility through this app is an advertised feature. How did they screw this up? It seems like this app was written by a third rate intern, and not even tested. In addition: 1. The app has not been updated for the screens on the iPhone X, Xs or their variants. There are huge black bars on the top and bottom. 2. The functionality that lets you play music stored on your phone via WiFi does not let you play Podcasts. To play Podcasts on Samsung soundbars/speakers, I have to stream directly via Bluetooth from the podcast app..The_rusVersion: 4132

Seems outdatedThe only reason I use this app is so that I can play music from my phone. Blue tooth on the new iPhone doesn’t seem to want to stay connected so I’m forced to use this so that it doesn’t disconnect randomly. The UI seems outdated and for some reason on the iPhone 12 Pro Max the resolution of everything seems like it’s set to 480 blurry at certain places and doesn’t take the whole screen. Takes like the center only for some reason..K-PCVersion: 4145

Is Anyone at Samsung Listening?Samsung Radiant 360 R1 Bluetooth Speakers have horrible connectivity! I have 3 of them and NONE of them have connected to this app for over 2 weeks! I FINALLy was able to get a hold of a supervisor in the Philippines, who tells me this “App is no longer working and they have no idea if and when it is going to be updated!” What about the hundreds of dollars I paid for the 3 speakers? What happened to service reps in the US that I could understand, who knew something, and were helpful? SO SAD! HORRENDOUS SERVICE!!!!!!.Austin Artist 6Version: 4145

TerribleI wish I knew how bad the connections were with this speaker and app. Multiple times I’ve deleted the app reinstalled and it only has errors. Constantly asks to join the Wi-Fi network that the speakers are connected to which is already the case. After investing in a speaker system it now looks like Samsung has abandoned the app all together. Most apps get better, this one gets worse. Until they address this very basic component of a complete sound system, do not buy the speakers..Andy SwatsVersion: 4145

Buggy AFI have been using this Ap for years. Bugs have just gotten worse over time. I have been using first an iPhone 6, iPhone 8 and for the last year an iPhone X. -Bluetooth connection error at least once a month. To resolve u have to go to the speaker remove from your network then add. Such a pain. -volume fluctuates. A simple one click volume up will go from hard to hear to deafening. - WiFi connection error. Even though u are connected to your home WiFi and sitting 10 feet from both the speaker and your router, it says u need to connect to your WiFi. I am, I have full WiFi bars and every other app works great. So basically when U get this message it means no speakers for a couple days. Try again a couple days later and it will work fine. I definitely will be going with a different brand when it's time to upgrade..ComronsamsungstepitupVersion: 4132

Can’t Log into SiriusI’ve been dealing with this problem in and off for several months now. I have a Sirius subscription that I want to use with my Samsung Wi-Fi speakers but am frequently unable to log in to the service through the MultiRoom app. That makes both the speakers and the subscription worthless to me when it happens. The speakers work great except when the app fails. I know my Sirius account and password are correct. Wish I could get my money back for these speakers. I will avoid Samsung from now on since they don’t support their products..Willie.from.texasVersion: 4131

Awful, really awfulI spent over $3k for purchase, set up, and troubleshoot of this absolutely dysfunctional product suite. The speakers require you ship or take them to Samsung for hardware updates! READ THAT TWICE. The app does not work AT ALL right now on a fully updated iPhone 12. Nothing happens when I attempt to pair speakers or access settings. EVERYTIME, no exaggeration, I try to use my speakers, I have to pair every single one again…if the router can find them. The worst product experience I have had, ever..DjdjdndjdiddkjVersion: 4145

Just purchased HW-MS750Had this speaker roughly a month and the second week ALL of the music services on the app have stopped loading. I've reset speaker, phone, wifi, deleted app (several times). Called Samsung and they tell me it's apples problem with not being able to clear the cache for the app on iPhone. Regardless I brought this speaker for a specific reason and now I can't use the services it's advertised to be used with... update this with a cache erasing button or fix the services. Please and thank you :).Twinkle553Version: 4111

Samsung Multi Room CrapThis app is the most infuriating app I’ve ever worked with. Very difficult to connect if and when it works. Impossible to stay connected. At least once a week I have to delete the app completely and start the exhausting process of connecting which takes anywhere from 5 to 30 minutes. Today I’ve wasted 45 minutes and I still can’t get a connection. What is the point save yourself the trouble and purchase Sanos..Odin Val HallaVersion: 4145

Disappointed won’t play Apple MusicI have had this speaker several years and have enjoyed it until I got Apple Music. The app is not even compatible with downloads added to my music library on my phone. So if I want to play Apple Music I have to get a new speaker compatible with Apple Music. I can play music and podcasts that I purchased and downloaded but not the Music that you stream from the application with your paid subscription. 😕☹️.PztzVersion: 4132

Junk speakers junk appApp is terrible for streaming services - doesn’t work at all with Apple Music unless you’ve bought all the tracks. The app constantly crashes and loads horrible. Plus the speaker connection last about an hour and then won’t load anything at all. Speakers are junk unless you connect though Wi-Fi, Bluetooth sound is so terrible you might as well not use them. I’d give these products 0 stars if I could….BranGamerVersion: 4145

IOS 13 INCOMPATIBLE!Samsung has not updated this app in about a year and the current version is not compatible with iOS 13. The current iOS changed the way WiFi networks are accessed and the legacy Multiroom app cannot connect. This means the app cannot pair with a new speaker under iOS 13. There are multiple complaints on Samsung support site from iOS users, but to date there’s no company feedback on when to expect an updated app..HUNLAVSVersion: 4132

UselessI tried using this app to stream music to my Samsung MS650 soundbar. Pandora played 3 songs and then stopped. Checking the app it couldn’t find my soundbar anymore. The only way I could get the soundbar to show up in the app was to connect to the soundbar using my TV first. Now the app can see the soundbar but all the streaming choices, except for My iPhone, disappeared. I tried deleting and reinstalling the app but Pandora and whatever other sources used to be there are no longer available..JhbljrVersion: 4132

Hot garbageLiterally a dumpster fire of an app. The only thing it’s good for is updating the firmware on my soundbar and even then I barely trust it to even get that right. On iOS, the only music service I see is the My iPhone option. It doesn’t even fill the screen on my iPhone 12. I don’t know why Samsung has to try and reinvent the wheel with everything. All they have to do is add airplay and chromecast functionality to the speakers themselves and they’d be perfect..T3itguyVersion: 4145

They abandoned us on 7/9/23On July 9, Samsung app no longer connects and continuously, like at the stroke of midnight, reboots on ALL 6 of my speakers. Forums are blowing up that we now own bricks instead of speakers. This app has always been terrible, now it’s the death knell that we knew would come. Turns out they broke a relationship with iHeart and Deezer so the hardware keeps trying to connect to these streaming services. It won’t and you can’t find a way around it. Go Sonos..MontocVersion: 4145

New bug in the app?So after a few years of fine performance, the function no longer works. No changes to technology on my side... Bluetooth still connects to my R1 speaker but the app does not load and freezes on the find speaker/add speaker/settings screen...reloaded app, no help, reboot of speaker no help, reboot router no help...getting thru to customer service impossible......help!.M1s1$Version: 4145

I cannot begin to express how much I hate this appI expected that Scamsung would be able to hire some co-ops to write software, but I guess I was naive. This used to be half decent when I purchased my speakers (blue icon app) but since the "new designed and improved" app was forced upon us, nothing works properly. And why this abusive forced location permission? The app crashes if denied (5 years was not needed...but now Scamsung wants to know where you are or not deliver the services you paid for). Atrocious..Ipse_taseVersion: 4145

Stops ConstantlyMaybe it’s because I have an iPhone, but this app continually will just stop working in the middle of the song. It will be working fine for an hour or so and then just completely stop and I am not able to get back into it. I have to set it down and wait for it to open again, and sometimes it just won’t start again unless I restart my phone..ShipstressVersion: 4132

Needs ImprovementsI’ll get right to the points. App is not easy to navigate. iOS users be prepared for headaches, such as not being able to play all music from Apple Music App via WiFi, only purchased or downloaded songs will play unless you switch input source to Bluetooth. When speakers are grouped, both speakers will play music at the same time (stereo setup). Overall the app needs a lot of improvements. Speaker sound quality is ok, it doesn’t compare to Bose..LeoNidas_82Version: 4131

Slow and glitchyIn short: slow and requires restarts just to pause music. In long: Open app to turn off or down music, go for pause, reload for 10 seconds, sometimes requiring a restart. Groups: remake just about every time you want one. Nothing on Home Screen to seek or anything, seems standard now for music apps..Stir-CrazyVersion: 4145

Terrible reliabilityI have 1 wifi soundbar, 2 R3s, 2 R1s, and an R5. I gave 1 star as they all connect with minimal effort 20% of the time. When it works, great, but 80% of the time only this speaker plays or that one. I would not recommend this app and or Samsung audio products. They work, but not reliably, consistently, or effortlessly. PS- Samsung’s customer service it terrible. They are supposed to help fix problems, but they just upset you and defer to someone else when they can’t assist..DisgruntledSamsungCustomerVersion: 4131

Worst ExperienceWith all the apps and speakers available this is by far the worst experience. We’re on 3 versions of iPhone X models and it still hasn’t been updated to fit the display. But more to the point the app constantly disconnects. The volume buttons only work from within the app instead of anywhere while in use like most musical apps. I have the R5 speakers. They are great but this app ruins the ability to make great use of the speakers..GQRhythmVersion: 4132

Needs a lot of workI like the apps concept but it constantly crashes, runs slow, and speakers disconnect. Also I use it for Sirius and it doesn't display which song is currently playing on the stations to decide which station to put on or switch to. I can't connect my iHeartRadio because my account is linked to Facebook and it won't log in that way..Shawn417Version: 4111

Needs to be updatedThis app used to work great, but with iOS 13 I am no longer able to set up my speaker. I can connect when it was set up, but when I updated my WiFi network I lost the ability to setup the speaker. I have to use an old iOS device running an older OS to set up. Once set up I can connect to the speaker. This only affects the WiFi..DarincVersion: 4132

Dear SamsungUpdated: Jan 20, 2021 App no longer works in ios14.x. Will Samsung ever fix this and support their products? Geez! This is a real sheet show. Come on Samsung. Get it right! Original review: You’ve lost me as a lifelong customer. Many TV, monitors and soundbars over the years. You’ll never see me or my money again. All because you can’t seem to update an app, yup a small simple app, that hasn’t functioned for a year now. Clearly our relationship is broken. You’ve made it impossible to live with. Your work ethic is horrible. Your concerns for others is non existent. Consider this your divorce papers being served. It was nice when it worked but that’s wins ago now. Best of luck roping in new losers. For we are done. Bye..Duke_JacksonVersion: 4145

Big bugDepuis la mise à jour IOS 13 incapable d’aller sur TuneIn. Très insatisfaite. 😠.Lou XRVersion: 4132

IOS 13 update please!The app is very buggy in iOS 13 please release an update, last update was 10 months ago!!!!!.Tom88888822222Version: 4132

Please update !Application lente, laide et vieillotte. TuneIn ne semble plus fonctionner depuis quelques temps. Les haut-parleurs sont de bonnes qualité, mais l’application semble laissée à l’abandon. C’est désolant d’avoir payé pour un système complet, mais de ne pas pouvoir l’utiliser à sa juste valeur!.Luc-OlivierVersion: 4145

GarbageGarbage. Wish I never bought Samsung. No updates at all..Upset customer 604Version: 4145

Something changedMost of my followed radio stations under the TUNE IN tab no longer function. Only the one local radio station works. 😡.Player 4 yearsVersion: 4145

Riddled with bugsThis app isn’t even optimized for iphones above the iphone 6. we are already on like iphone 13 and this app still isn’t optimized for the iphone 10.EuyrfguywsgjyweruygVersion: 4145

Very glitchyThis is filled with bugs. Sporadic ally speakers will play and volume will go up and down on their own. This app is in desperate need of an update and enhancement. It would also be nice if I could play YouTube playlist as well..Adj playerVersion: 4145

IOS 14 location accessIn iOS 14 this app absolutely requires access to your location or it will not function at all. Why?.Revad626Version: 4145

Very, very glitchyI spend more time making connections, keeping grouped speakers grouped, than I spend listening to music. I must have earned a PhD. in electrical engineering by with all the work arounds I have had to invent, and figuring this App out! VERY, VERY GLITCHY!.FifthPointVersion: 4145

Poor app developerTook me an hour last year to connect my phone to the speaker and then to the wifi, now I have a new phone and the speaker won’t connect at all to it or the wifi. Fix this issue. It finds my speaker but will never connect with your default password!!!!.Busyboy31caVersion: 4145

Doesn’t work anymoreIt won’t even open now. Flashes some message about wifi that is too quick to read then closes!.Sunweed69Version: 4145

Not working since updateApp won’t recognize wifi since the latest update.Souljah luvVersion: 4145

Worst app everNothing works right. Grouping speakers never works properly. The app forgets the group every time I launch it and even when I’m using it, volume control has a mind of its own and literally goes up and down without being touched. Terrible app, terrible connectivity. Speakers sound great but without the user experience being improved, I’ll sell my speakers and spend the extra money on Sonos products..Jhall_22Version: 4145

Latest version is glitchy & unstable!!Don’t know what you guys have done - but the latest update breaks the music stream every few minutes have to restart the playlist!! Same with streaming radio...VCanadaVersion: 4145

Do not update, transformed into spyware!Since last update, doest work without given them location access??! Why do you even need to that to connect to my wifi? Never buying samsung products again, those are nasty times with every app sucking up personal data and take us for granted. I want the old version back! Without that spyware stuff!!!!!.Zerk666Version: 4145

Shit AppCan’t load or sync. No support. Piece of crap.RjgvoodooVersion: 4132

Terrible appNothing but issues, extremely hard to load and sync and some speakers will literally disappear or quit working. A total frustrating waste of your time, calling it JUNK is being to kind for this garbage..WpwirthVersion: 4132

Connection difficultyI can’t even use my phone to connect the speakers. When I open the app, it tells me to connect the speakers to WiFi net work first or app won’t work. Well, the problem is you need to use this app to connect speakers to WiFi. How could Samsung design something like this. It makes no sense at all..Asian geekVersion: 4132

App doesn’t work on ios13App not working anymore on iOS 13 therefore speakers can’t be used at all. Time to ditch Samsung and move to competition..TorshadowVersion: 4132

Freezes all the timeThis app needs to be updated. It freezes all the time. It has to be redownloaded before we can use properly.CalgaryReviewerVersion: 4132

Latest iOS update causes app to fail on all devicesThe latest iOS update (Oct 2019) causes the app to fail on all apple devices rendering the speakers unusable as no device can connect to them. Samsung, update the apps asap please!.Adam D LloydVersion: 4132

Speakers are great, app is mediocre.Mediocre is generous because the app barely does anything it’s supposed to. I’ve been trying to play Prime music for two days without success. It glitches consistently. The vibe is like the person assigned to making the app quit halfway through and left us with links that take you to “test pages” or nothing at all. It’s a shame because the speakers are dope..12hmVersion: 4132

Works but barelyIt’s functional, but it’s painfully slow to do anything at all.Nafanie1Version: 4132

Crashing constantly!! I can’t use my speakers. Now what??I cannot use my speakers and group. What the hell do I do now??.Tamara{DelishGeneralStore}Version: 4132

Needs updateNeeds iPhone X update..2019 come on now Samsung...J16241Version: 4132

GARBAGEForces you to purchase music accounts. Does not support YouTube. Unreliable..PanarturekVersion: 4132

XM does not work.Cannot use the SiriusXM. Used it fine in the beginning, but hasn’t worked for months as it will not allow one to sign in. I bought 6 of the speakers with the intention of playing XM wirelessly throughout my house. Also drops the signal constantly. Very disappointed..Sunnymuffins521Version: 4131

Last update broke SiriusXMSince the last update I have not been able to log into SiriusXM through the app, before the upgrade logging into SiriusXM sometimes worked and sometimes did not. I know the account and password are correct. My guess is it has something to do with my account being with SiriusXM Canada, but I don’t know..Someone else in CanadaVersion: 4131

Terrible AppVery poor and inconsistent compatibility issues with streaming services. Do not recommend this app. Do not buy Samsung streaming speakers as app to access service is useless..Bizzybee1Version: 4131

Useless if you're trying to stream from a network share.I suppose it's fine if you're using one of the few supported services, but otherwise it seems to have some real trouble with browsing a network share (Windows file sharing) or DLNA (Plex or Subsonic). It takes forever for results to populate, and once you're able to actually navigate to an album, the tracks are ordered by title alphabetically rather than by track number; this appears to be the case when using the Multiroom desktop application as well. Very cumbersome to say the least. Native support for Subsonic, Plex, or even Google Play Music (which allows you to upload up to 50,000 of your own tracks for free) would be ideal. But as it stands right now, this app (and by extension, speaker system) is useless for anyone who'd prefer to play their own curated music collection rather than whatever the various streaming services deign to offer..McleoddVersion: 4094

Terrible and buggyContinually disconnects. I have to then open my iPhone, force close the app, reconnect and get the music going again. The UI is horrible and does not follow basic human user interface guidelines. So confusing and can't get it to play what I want. Just an overall terrible app. If you want to study how NOT to design an app, this is it..Anton AVersion: 4094

App issuesThe app has an issue with more than 1 speaker set up! Second speaker cuts in and out second or so! Not very happy, please fix!!.Pitchers4Version: 4066

FrustratingYou'll be lucky to get three songs in a row to play before it disconnects. R1 speakers are great. The app is terrible..GM Apple IDVersion: 4042

This is patheticSamsung you have too many irons in the fire. Too many products that you do a crap job of them all instead of a really good job at just a few products. Honestly, has anyone on the product team actually tried to use this app on a real iPhone? There is no way that the quality of this service would be acceptable to even the most junior manager, lead alone the product team leads. Where are the Samsung executives overseeing this? You might as stop making home speakers and take this app off of the App Store. I just hope that I can get my money back so that I can buy Sonos instead like I should have but your sale sucked me in. Pathetic..Skip501Version: 4042

App needs major improvementApple Music integration? Plus size iPhone support? Less glitches and bugs? Would be nice.....Mr.FerrariDriverVersion: 4042

Zero starsI would rate this app at zero stars if possible. 1. Cannot listen to Apple Music. 2. Adding the R5 speaker to my existing system via the app disconnected all wireless speaker connections in my house. Now there is no sound from my tv, hdmi receiver, sun-woofer, or wireless speakers - with or without the app. No obvious option to undo or remove speakers. Very disappointing Samsung..M1K37H3KN1F3Version: 4042

Bad appThis app is junk.CabelgooblayVersion: 4042

Disappointed Guy.The speakers sound great that is true but the app doesn't work good at all. I bought 2 Samsung radiant 360 R1 and the app will only pick up one of the speakers. My iPhone5 will connected to both speakers but will only play one at a time because I can't pair the two speakers in the app. I'm a really disappointed GUY! Come on Samsung I'd expect better outta you guys that's why I went with your brand. This should be an easy fix van you look into this Samsung so I can enjoy both my speaks at the same time or I'll have to return them👎🏾.RemshaVersion: 4042

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