BCBSM Customer Service

This change from Express Script has not gone well for myself. January: received Optum notice to long in. Followed instructions 3 hours later no success! I was told there was a problem with two members in their system had same ID (user name), I was locked out after several try’s. Called BCBSM, seems you guys had no answer, referred me to Optum, couldn’t get through the Optum AI phone system! Left message Optum called back 2 weeks later. Today: fOne hour ago tried to log into Optum, still locked out! Called the number listed for help, spoke with Christian, pleasant enough guy. He said he unlocked my Optum account. He sent me an email to go into BCBSM website, 1. Choose “coverage” 2. Choose “prescriptions “. I got into BCBSM website, first off I am asked to pick a plan!?? I already have a plan! Before I represented BCBSM in my agency I was a system analyst these instructions are a nightmare. This must be a nightmare for your agents unless of course I am the only client having these problems!

I couldn't be happier with the availability of help, quality of help, and overall and specific coverage provided by my plan with blue cross blue shield medicare advantage plan. My insurance coverage exceeds my expectations especially when compared to what I thought was reasonable coverage that I was on previously through work. I also appreciate how proactive the services are including recommending and sending applicable tests that I can do at home with no cost to me. Also my results from take home tests came very fast and shared with my doctor so I don’t need to remember to do that myself. Finally they worked closely with my physician specialists to help qualify me for quality of life treatments. Steve Armstrong

When looking online at a medical charge and you see the discount and the balance that’s owed and there’s a link for the EOB and you click on the EOB it’s never available. I find that unacceptable. I should be able to see the EOB immediately and be able to print it immediately. I’ve had a dispute with a hospital before over monies due and they wanted the EOB but I couldn’t print it so I had to wait weeks before it finally came the paper copy in the mail. In the meantime, I’m accruing interest charges and this is unacceptable.

I have found it very difficult to find a doctor in my network, that is a primary care provider. I’ve tried expanding the search radius,still no luck. When I do find a primary care provider it says that they’re not a primary care provider.I’m not quite sure if they Mean in my network or in general. I finally broke down today and call the one 800 number on the back of my insurance card the customer service rep shawntel was very helpful.

Many times when I tried to look for information on the app, there is a problem, and the message says sorry there’s a problem try again some other time. So the App won’t open. I need to access the information at the time not at a different time! When there are updates, it’s hard to figure out how to use it to get access to the data that a person needs to see!

I use to use this app all the time. To keep track of payments and my balance on my accounts. Then one day I wake up and it no longer opens. I have deleted it and reinstalled it 10 times the same thing. At this point I’ll just use Mybeaumont app it works great. With the money my husband spends on the insurance a pay you would think they could at least keep the app going. Before you say it’s my phone. I have the new iPhone max plus. So it’s not my phone it’s the app.

Never able to connect to app immediately. Takes a long time to connect sometimes requiring canceling out and starting over. Lost log in criteria. Had app setup to face recognition and it disappeared. Had remember me checked and now I have to log in every time. Site does not appear to be stable

Have been nothing but problems since my company switched over . I pay to much money out of my check to have an issue every time I go to use this card . It has been happening since October of 2021. Something needs to be done about this . The service you all provide is very unsatisfied . Then you sit on the phone for about an hour to two hours . You need to be shut down .

The app is designed very well and very intuitive. I am able to get to all my insurance, health and wellness, HSA, and doctor information in a tap or two. Touch ID and Face ID support is really helpful in logging in quickly. This is one of my most frequently used apps along with my other banking apps, mail apps, and games. Awesome App. Thank you.

Once I’m logged in I can find nearly everything I need quickly. The only issue I have is how long it takes the BCBS app to open once ID and password are entered. It times out altogether sometimes. So, I have had to go to the actual website when the app just kept cycling and cycling.

I've had this app since November, and it was working perfectly fine until few days ago. I cant even open the app, it would automatically close. I tried restarting my phone, and deleting the app and trying again but nothing worked. I think the new update did something. I really hope they can fix this.

This is so convenient to see what you owe and what type of Services being billed. I think when you make a payment it should show your name as being completed on the same day especially when your payment goes through as being paid.

Having the impression that anything medical and insurance related are a big black hole... but I must say I am very very impressed with this app! (I work in digital myself) The app navigations and information are clear and it straight forward, very user centric. Good work team! Keep it up!!! I only hope all the experiences will be native and not directed to external sites.

My husband has a lot of medical issues for many years now, so he was told about getting a case manager, so he did. We must say it’s the best thing we ever did. She keeps in touch with him at least once a week and brainstorms over his history, new Doctor appointments and what happened. She has been a blessing. 💜😊👍

I have had very little issue with this healthcare. We have had some major medical needs, including surgeries and pain care. When an issue has come up, it has actually been resolved fairly promptly. We have been with them for over 15 years.

Setup went smoothly and I was able to get what I needed to get done accomplished quickly, and order replacement cards. The reason I gave 4 instead of 5 stars is because they do not allow you to add your insurance card to your Apple Wallet, which I was expecting when I pulled up my virtual card and I thought was behind the times.

Works flawlessly for my medical, pharmacy and our of pocket questions. The search works great if I can’t find what I’m looking for. (...all these other poor reviews seem to either be related to the users internet connection or simply their lack of understand of how to navigate properly. I think the setup is great and super easy to use.)

I really like this app with its one stop information availability. And the virtual ID cards were very helpful before I received my hard copy version. Unfortunately since the last update a few days back (11/14), the app crashes upon attempting to open it. I look forward to when it is working again!

It’s an app that lets me see how much the health insurance company would like me to stop livin’ life with a chronic condition—how fun! They’ll cover less and less and make you work harder each year to keep the same devices. Fun! App is fine. Redesign is less intuitive but bigger!

I downloaded this to make it easier to check my EOBs and just get a General overview of my account. It easily displays all my information. It sure why it’s got such low raising from people. Used my same log in as the website. No issues so far.

My SO was working through Chrysler switched to GM. This has been an easy switch where we can look at both insurance plans in one place. I can speak with representative and see how long until I reach my max.

I love the app because it is always up to date. I have a child who sees a specialist, and I can always look up diagnostic testing and have a ball park range of cost before we even do see our practitioner.

Thank you for providing BCBS app. It streamlines customer inquiries, account information and claims records on an incredibly user- friendly app. The convenience of having this info available via my phone is very much appreciated.

I rely on this app and it doesn’t work more than it does. Very frustrating. I’ve deleted it and reloaded it and still says oops technical error and no one in technology answers the phone. Ugh

Most of the time the app works great, but then when you really need to see your card you get that message that says try back later. It gives no reason other than my balances aren’t available right now. I’m trying to view my card, so I’m not sure why that would matter.

The app is very user friendly! Being able to print or share my information is also extremely convenient! Thank you for considering all of the variables insurance holders encounter.

Great experience and nice functionality.

When I call for help, I get prompts that I don’t want to hear. Then it asked me if I want to hear it again. Why would I when that’s not the reason I called. Let’s just get down to business and not ask give me “commercials” for your services. Then it plays a “commercial” for behavioral services and asks me if I want to be transferred. Then it transfers me anyway when I say no. Now because the phone props are driving me crazy, I may need the services. Is that why you put it in there? So now they transfer me back into the system and I have to go through the whole process again. I want to order two ID cards for the next year but I don’t get a person. It orders it through the automated system and then wants to end the call. Now I have to go through more stuff to try to figure out how I’m going to talk to a person to make sure next year‘s cards are ordered and not this year‘s cards. Hire actual people as operators so they can answer the phone and transfer me to where I want to go. What would be a two minute phone call with a human being took me 15 minutes with your automated system. What a waste of life!

The app performance is bad! After clicking login on the app, it takes forever to complete and take me to the main screen. Long enough for my phone to fall asleep and lock if I don't touch it. Often I give up in frustration waiting for the app to load. Also, make the insurance card available to load into Apple Wallet! I should not be subject to a slow loading app, that may never actually finish loading after login, and is dependent on an internet connection/cell signal, just to view my insurance card. It should be instantly available for me to view in my Apple Wallet. Several times, when needing to produce the card at a doctors office, which never seem to have a good cell signal for some reason, I stuck standing there waiting and hoping that the app will actually load so I can get to my insurance card. Many times I've had to give up and attempt getting it through the BCBSM website, which also may not work due to a poor network connection. If it was in my Apple Wallet I wouldn't have to deal with or worry about any of that. Allowing my insurance card to be loaded into my Apple Wallet and and fixing the performance issues would greatly improve my overall satisfaction with the app and my view of BCBSM. Other than that, when I can actually use the app, it does everything I need it to do and I'm generally satisfied with it. It's just those two, in my view huge, issues that need to be fixed.

I use a password manager to generate and remember strong passwords for all my accounts, and the BCBSM app does not provied an integration with it. That's an annoyance, but most apps don't honestly, so I'm used to going to my password manager and copying and pasting the password as a workaround. But the BCBSM app doesn't even let me do that. The text buttons ("select all", "paste", etc.) do not work; tapping them does nothing. Have you ever tried switching back and forth between two apps to manually type in twenty random characters, some of which are symbols, and all of which gets hidden Remembering your place is not fun. The app is nice enough when I am logged in, but every once in a while it logs me out for some security reason or another, and after that I can't be bothered to use the app since it's so much easier to just go to the website on my iPad or wait until I can use the laptop at work. Fix this, and my review will go to at least 4 stars.

I normally don’t have too many issues with the app, however we have had problems with the permissions lately. I will set both my husband and myself to “All”, so we can see everything no matter who is logged in. Ever since the most recent update, it keeps changing the access so I can’t see any of his claims or EOB’s. I will update the permission for both of us back to All, and it will stay that way only for about 24 hours, and revert back to us having limited or no permission to view the other. I hope this issue gets fixed soon as it’s time-consuming to log into both accounts to update the permissions and not have them save for longer than a day.

If you have the ABS version of BCBS, don’t bother with this app. You won’t be able to find any providers who are actually in network. You won’t be able to see all of your claims, provided you can see any at all. And your deductible and out of pocket will always show zero paid, even after you’ve made several payments for that benefit year. You well have to call for everything, and you’ll wait on hold for over an hour for something you should be able to see for yourself in under five seconds if the app worked for ABS subscribers. I’m frustrated enough with this that I am going to talk to HR about what options I might have that could be useful to me. And what I need from pans and services I pay for with my earnings.

While I do like the info available in the app, it seems slow to load. I have pretty good internet connection with 400mbs connection. Also the app does not appear correctly in landscape. I review the info in the app while reviewing/paying medical bills on my iPad with a keyboard and the app shows up as a portrait app on a landscape screen. It works, its just small. Will these things stop me from using it? No, they are just inconveniences. Should BCBS have their app developer work on these things in the future? Probably if they want to continue pushing paperless statements.

Finally deleted the app as it became a waste of space. I have no idea why because my insurance is still with blue cross but for some reason every time I try to log in I get an error about an unexpected technical error. The only way I’m able to view my policy information is on the website now. It’s been like this for nearly a year. My phone is the most recent model and my iOS and apps are always up to date. I’ve tried deleting and reinstalling. I’ve tried turning off Face ID log in. Tried manually plugging in my user id and password. I can’t use the app at all. Do not recommend.

This application is extremely difficult to navigate, lacks ability to customize search to specific specialty doctors, gives invalid referral results for specific services, and doesn’t offer a feature to return to ‘previous results’ page. It takes you all the way back to the beginning search page and you have to start over each time to review other doctors and information. Very time consuming and not a good list of doctors to choose from. Doesn’t appear to be a complete list of local doctors and specialist options.

BCBS of MI has one of the most useless apps I have used on my iPhone. I have downloaded, registered, and done everything to get going with my BCBS account and yet no matter where or when I open the app and try to do something, it takes forever to do anything inside the app. Every time I click on something (eg., to find a doctor) it keeps showing me this round and round waiting icon and it remains like that for a very long time. This happens for every tap or click. It happen everywhere, so I know it’s not my home wireless that’s slow! Quite frankly the app is useless for me because I can’t do anything inside it without spending ten hours on a simple task.

Downloaded for iPad. 1st thing I noticed is that it would only display in portrait mode. That made my add on KB unusable for this app. When I tried to autofill my info so I could log in, that wouldn't work. Had to do it manually. ForDate of Birth: tapping in the date field brought up the current month's calendar with no way to enter the date. I did the latest update for iOS - that helped some. But not enough to be able to use the app. Worked OK on the iPhone. Doesn't seem to be broken. So Far. Don't use it on Mac OS. Hope the developers fix it soon.

I haven’t been to happy with our insurance lately. Back in September or October you started denying our claims cause you didn’t know if we had a secondary insurance. This has been a big pain. Iam having letters sent to us. Iam still trying to make sure every claim has been taken care off!! We have had you guys for many many years and have never had a problem till this year. I hope this is under control now! Cause we have never had a secondary insurance lately.. it took three calls to you guys to get this straight, but yet Iam still getting letters!!!! Very disappointed

This app has always been a bit slow, but I will add that I have fewer problems with loading than I have had in the past. Also, I notice certain links within the app will open up a “browser-imterface” to display info from their website. I’ve never understood apps that do this for their own website vs displaying the info within the app itself. At this, point I might as well visit the website directly. Overall an average app.

The app seems ok as long as you want to see, and agree with what is available. Trouble is, if you have a question, you can’t ask it unless it is a frequently asked question that will receive a canned response. No option to email a question. The chat questions are controlled by a computer with yes or no options. I want to check on a reimbursement that did not show up as received. Absolutely no help received. Maybe they laid off workers because of the COVID-19?

I have had BCBS for three years. Every Dec/Jan they double charge my premium with no warning. Last year it was $700, and when I asked for them to send me a refund, they told me it would arrive within a month. It never came, they applied it to my acc when I told them not to. In total they have overcharged me $1000+ in the past 3 years, and the only withdrawal courtesy fees I’ve ever gotten are from BCBS. My bank told me they have a history of doing this to me. I haven’t even gone to the doctor this year. Fix your auto payments, it is predatory that they do this consistently.

App seems to work OK (Touch ID works for me), but emergency services need to be up front. Preferably on a map and a link to Apple Maps or (better) Google Maps for navigation. Straight line distances are not accurate. If I injure myself away from home, I need to know what urgent care services are near me - covered and uncovered (identified as such). When I’m bleeding, I don’t want to type in a search nor go through a list to try to figure out which is easier to drive myself to.

This is the lousiest app imaginable. There is no search option anywhere. I was trying to find out information about hearing aid coverage -which I am paying for - but it’s not listed anywhere under medical nor does it have its own subcategory like vision. Considering how much clientele you have, it gives very little information. I would think since it has a login for me specifically , it should be able to tell me what my plan covers. This is very basic - but not available.

The app provides a fair amount of information, but the lack of a landscape mode makes it very difficult to use on an iPad or other tablet. In addition, there is no way to contact support other than a phone call. The whole reason people use these apps is to AVOID those annoying phone trees and customer support people who just read from a script. There is no way to email support, and the chat bot just refers you to the support phone number. This needs landscape mode and real tech support!

I am so frustrated with the delays in getting prior authorization for new medicine. With today’s technology, there should be no reason it should take up to 15 days for requests for non-life threatening instances. Please hire more people to expedite this process. Five days would be much more acceptable. Then, when a decision is made, please either email the prescriber or place the decision in our account. Mailing a letter through the USPS is ludicrous. It costs you money and takes so much longer. Rant over. Thank you for listening.

It’s a little slow going. It’s also a bit frustrating when trying to choose PCP and my subscriber number on ID card doesn’t exactly reflect the subscriber number listed in the app causing it to come across as invalid for providers. It’s created a bit more confusion then necessary. But overall, pretty neat to have access to info.

I’m still waiting for my MRI to be authorized s referred by OrthoNY. It’s been a month since I went to urgent care on a Sunday in extreme pain. I was forced to pay out of pocket because they couldn’t confirm my coverage. On follow-up visit with the provider I was refused to be seen by the provider because they said I still didn’t have coverage. You still haven’t sent my identification cards. I’m still waiting on claims to be approved. I still haven’t had the MRI that I desperately need!

As far as I get is it recognizing my face at log in. Can’t get past that so there really is no point to having this app. It would be very helpful if you could fix that so I can actually get in to see my information. This has been going on for weeks and it doesn’t matter where I am or if I’m connected to WIFI or not. I have the I phone 11 which has recently been updated to whatever the newest version is. So not sure what the issue is but please do something.

If you plan on using this app, get ready for your appointments to get canceled whenever they feel they want to. I scheduled an appointment for the 28th of august and it got canceled a few hours before it even started. Then I scheduled for the next day, waited for them to join the meeting and got canceled on 3 minutes after the meeting should have started. This honestly has shown me how much of a waste of time this app is. I suggest you just go in person.

Pages will be blank for 30-60 seconds and then load so I’ve already assumed it’s broke and given up and then I get a surprise that it works. Unfortunately what it shows me is never what I’m looking for. Very hard to navigate, very unclear to find what I’m looking for. Biggest complaint: cannot long press on my group id to copy it! So dumb!

Everytime I want to view my account this app links me to a website where I have to sign in again and verify my account. I can’t see what I have in my account unless I go through 5-10 minutes worth of verification and I have been asked to create a new account multiple times after already signing in.

This app worked great until about a week ago when it was updated and now will not login. It just spins. I judged updated the app with the new version hoping it was fixed, but it still won’t login. Same error. I have an Apple iPhone.