Zocdoc - Find And Book Doctors Customer Service

It is a great app but i think the developers gotta look more into the “doctors” whom they let in the app. Let tell y’all what happened to me. So I downloaded Zocdoc just to give it a try so i wanted to see the types of doctors that were in my area or close so i found 3 doctors all with 5 starts so im like alright let me make an appointment with each one of them. Well.... I’m thankful to be alive because those doctors look like they could be drugs dealers. The first doctor i went was in this super dark hospital so im like okay should i just go home? But i just fell the thrill to see what i would see. There was nobody in sign not a single soul so i get to her office and the first thing i notice is a woman smoking in the waiting room. No A/C everything broken, no hygiene at all, some blood on the floor, dirty needles, a broken dirty bed for the patient to sit on and a paper where you had to write all your info including your insurance so i just turned around after seeing all that and went home. I got a called from that “doctor” asking me why i left so i had to let her know the truth. The next two doctors were basically almost the same but this time in a small apartment or whatever. Some people who claim to be “doctors” are probably not even certified and could probably give you some bad STD. ZOCDOC PLEASE I ADVISE YOU MAKE SURE TO KNOW WHAT DOCTOR YOU WILL LET IN YOUR APP BECAUSE SOME DOCTORS ARE NOT EVEN CERTIFIED AND THE 5 STARTS THEY GET ARE PROBABLY BY THEM AND THEIR FRIENDS. PLEASE CHECK ON EACH DOCTOR BEFORE SOMEONE ENDS UP GETTING A STD OR END UP DEAD.

Absolutely wonderful having this app! I love that I can chose ANY doctor that I want, just based off of their availability. There is absolutely nothing worse than having to Google “doctors near me” and having to call each individual one to find out who can or has time to see you immediately! Oh, and if you don’t make an appointment with each one at the very moment, by the time you call back bc you wasted all that time calling every single doctor, just to realize that one was the soonest appointment and doctor available even though they are booked 3 weeks out at the moment, then by the time you call back to schedule that appointment, it’s already been taken!!! So now you have to wait 4 weeks to be seen! So, basically, like I’ve said, this is an absolutely great app for SO many reason other than just what I’ve mentioned. I recommend this app to everyone I know for it’s easy convenience! Also nice that I don’t have to deal with calling and as soon as someone answers the phone, I’m not being thrown on hold before I’m even given the chance to answer them back as to if, “it’s okay to hold!” So take it from me, this is a MUST HAVE app!!!

I love the convenience & how you get to read honest reviews from past patients about the doctors performance & behavior during times of examination. I like to google maps the location & look at the street view so I get an understanding of the area and parking availability. It’s so easy to use select the type of doctor you require (they cover a wide variety of not all services), you put your location or general area, the date you’d like to be seen and your insurance provider & it gives you the option to put your whole insurance card or to just list what kind of insurance you have if you have concerns with misconduct or doctors billing insurance. It’s unbelievable how easy it is to schedule/ Cancel/ change appointments without waiting on hold with reception. A little warning depending on your location you may experience a lack of professionalism or an increase waiting time or have a very small reception room that fills up quick so just keep in mind the area your doctor is located & please read the reviews for the doctors because some of them can be real creeps with shady business locations

It took me a very long time, (my community around me might say too long😣), for me to finally reach out and ask for the help that I need. Because I was in desperate need of it. Just in constant denial. But thankfully I started to love myself enough to book appointments. Thanks to zocdoc, and the kind and caring professionals I encountered on it before, I decided to give it a second chance. My mental health, as well as physical health, was deteriorating for months. I did not know what to do with the feeling. I acted impulsively due to living in fear of the future. Of the power certain authorities had over my life. What was causing my poor choices? Why do I continue making the same ones? Is it different if there is a driver causing you the pain? Is this suffering inside me something I can fix? Or something I can cover up? How does one end suffering, to reborn into something beautiful? As I start my journey to becoming the happiest version of myself I can be, the one that has no hatred in my heart, I’m glad that Zocdoc was available in the App Store, to gaining my sanity, and my life, back into my hands.

I love zocDoc so far! Very user friendly, useful app that I know many others have longed for before. It helps keep you organized AND learn to prioritize your health. Connects to many differing virtual calendars, allows insurance confirmation…and no snarky person on the phone who’s busy when all YOU WANT is the next available appointment. Only one issue I see…more doctors should use it. Until more doctors sign up or agree, it can feel like certain services you can’t find “in network” unless you either drive far or change insurance coverage. This is just another thing that exasperates sooooo many people regarding medical appointments and it’s not really on ZocDoc but medical industry as a whole (at least as I see). So…try it out and if you feel like it doesn’t work great for you then it might just take a little more time for doctors in your area to jump on the bandwagon. I still use it even though I can’t book them all through there because it still helps!

I work in a different city than I live so my primary doctor is unavailable to me most times. I love the fact that I can get on ZocDoc when I need to and find a doctor in my area fairly easily. For the most part the system works. However, I think the relationship ZocDoc has with its doctors needs help as I have been told more than once that the doctors don’t work with ZocDoc even though they are listed on the ZocDoc app. I have had appointments that I’ve booked through the app cancelled hours and days later for seemingly no reason. When contacting the doctors offices directly (mostly to find out why the appointment was cancelled) I’ve been told that they don’t work with ZocDoc. In three cases, two of them I was able to rebook my appointment directly with the doctors office. In one case, I wasn’t able to book because the ZocDoc booking was canceled just days before the actual appointment. All of these situations were frustrating to say the least. However, I will give ZocDoc credit for creating a space where I can even find a doctor, which is way better than what my insurance company offers.

I’m honestly surprised how good this app is. They showed me quality providers with reviews who were taking new patients and exact days and times they were available - many of them had openings the next day or week. It was easy to book through the app - I didn’t have to call or go to another website. I’ve tried searching for a pcp multiple times throughout the past year and when searching through my insurance portal or other search engines they would say the provider accepted new patients but when I called they actually weren’t still accepting new ones or the next available appointment was months away. After trying and failing to find one, I would just give up for a couple months then try again. I randomly heard about zocdoc when listening to a podcast (shoutout crime junkie) and I thought I’d give it a shot. I found a pcp and had an appointment booked for the next day. I’m honestly so surprised that it was so easy. I’d recommend to anyone.

I work as an urgent care provider. ZocDoc is great especially for PPO patients who don’t know where to start when I’m recommending they follow up with a specialist. I find that so many people don’t understand their in network benefits - granted, I barely do myself and everyone’s is so nuanced. Unfortunately, if you have an HMO, subsidized medical coverage (such as Medi-caid) or Kaiser, your options will be at the mercy of your insurance designated plan. But for those with PPO plans, ZocDoc is wonderful. I tell my patients it’s Yelp and OpenTable for medical providers. Some tips, remember, to make sure you’ve filtered for the actual specialist you’re trying to find. For example, some patients that type in “eczema” or “warts” when they’re trying to book with a dermatologist or “ingrown toe nail” trying to book a podiatrist will end up finding the urgent care. Sure, urgent care providers like me can tell you want to do but usually I’m sure you wanted to see the dermatologist or actual podiatrist.

This app has made it very easy for me to contact my psychiatrist, book my appointments with him, and also my favorite part about the app is i can select the exact reason i am requesting for the visit. Of course, not every visit might not be the same and it has ample amount of options to choose from which made it very easy and helpful to get the help i need from Dr. Baba. He is AMAZING. again, AMAZING! He listens to your concerns. He explains himself very well so you can understand whatever your concern is. He reminds you that you are not alone. He makes sure to reassure me every single appointment that i WILL be okay in his care. Honestly, in my opinion, he has it all together and he is by far thee best Psychiatrist i’ve met. So far, his care for me has been out of this world. He saved my life and he’s currently in the process of saving my mental. So thankful that i was referred to him. He’s an ANGEL!

I love using Zocdoc as opposed to calling my insurance company for a list of in-network doctors. Sign up is easy. Uploading your insurance card info is also very easy…just scan a pic on your phone. Just be sure to double check the info because I’ve done this with 3 different insurances and one of them was incorrect. However, they have an easy process to change it to the correct one. Best of all, once you do it, you don’t need to input your info again! I also love that it not only tells me who’s in my network, it also tells me significant info like distance from me, availability, a short bio of the dr, plus reviews! And, you can even see who’s available out of network, so if you have out of network benefits, you can see whomever you please! Seriously, one of the best health apps out there!

Hi! I started using this app again after about 2-3 years away from it and it definitely has improved. It is an easy app to use, but when I am searching for a specialist or a primary care provider it displays options that are at least 30-40 minutes away. If I filter my results to a specific day, it displays (non sponsored) doctors who are in the NYC area when there are definitely a few closer doctors available. This could be a glitch but I was able to work through it and found an available doctor who fit my schedule. My only concern is that this app will always be more convenient for individuals in densely populated areas. I live in a big college town in NJ and I was still unable to find a doctor that was less than a 20 minute drive away. Again, it is a VERY convenient app to use especially if you are on the go but there needs to be a significant user increase in order for everyone to benefit from Zocdoc.

I love Zocdoc, it’s beneficial to me and keeps me organized to when I have appointments. I receive emails and even texts to confirm or remind me of an upcoming appointment. With that being said, I don’t love the fact that you can’t tell which doctors will charge you what amount, which ones are ACTUALLY for your insurance and the rescheduling of appointments without your notice. I came to this app to ease the trouble of calling every doctor and setting up appointments. It’s frightening enough meeting a doctor for the first time and...they’re terrible. They make you feel uncomfortable, insult you indirectly and/or their staff makes the entire experience even worse. What I got was exactly what I asked for. Easy to use, easy to review but there are still flaws. I’ve had difficulty finding ones that take my insurance and then the issue of copay. You honestly never know what to expect. I’ve had them call me only to find out what I’m paying AFTER the entire session. For some it’s $15, others $30 and it can go upwards of $300. The other issue is the rescheduling. I had one doctor completely inconvenience me by changing my appointment. That inconvenience led me to working on a day I usually had off and I ended up with a severe cold, forcing me to cancel majority of my other appointments. In the end, it’s what you make of it. I’m just not a fan of doctors cause in the end they just want money.

I thought I was having a heart attack last night so I called 911. My blood pressure was so incredibly high. Paramedics told me I need to see a doctor immediately. Today I tried finding a primary care doctor through Google Maps and my insurance provider’s website, and I literally couldn’t find anything then I tried Zocdoc website (showed up from google -completely randomly- ) in order to find primary care doctors in the area. Not only I found a primary care doctor down the street, I was able to book an appointment online on the same say for a medical center that has decent reviews on google maps !!! I am so beyond thankful for this app. I possibly quite literally saved my life. Whoever came up with this idea I want to give you a big kiss right now. Anything that makes healthcare easier in the US is guaranteeing heaven. 🥺❤️❤️❤️❤️❤️❤️

I love this app! It makes life so much easier when it comes to finding a doctor in your area, that accepts your insurance and other preferences you may have about your healthcare provider. Booking an appointment is a breeze and I love that you can read reviews from real people about the providers they’ve seen. I feel that this app makes it easy for people who don’t fully know how to go about finding a doctor. My only qualm with this app is that sometimes I will fill out all of the forms they request of me in the app and then when I get to the office, I have to fill out almost the same forms again just in-person. It’s not the biggest deal in the world and it’s only really when you’re a new patient somewhere, but it can be a little annoying. Other than that, I love this app and it makes me feel confident with the choices I make for my healthcare.

I've been a patient of Dr. Mojgam Hashemi for nearly a decade, and I can't recommend her highly enough. She is a true professional, incredibly experienced, and possesses unbeatable chairside manners that always put me at ease. Her assessments are always optimal, and her team ensures prompt follow-up. Speaking of her team, they are consistently well-prepared, conveying a perfect blend of calmness and professionalism. Every interaction is met with genuine smiles and accurate action, making each visit a smooth and pleasant experience. Suggestion for ZocDoc: I appreciate the appointment reminders, but I'd like to suggest an improvement: perhaps remind patients twice, not incessantly every day leading up to and on the day of the appointment, especially after an acknowledgment has been made. It would be helpful to find a balance that informs without overwhelming.

I’ve been using Zocdoc for 4 years now and I absolutely love it. I’ve been able to find wonderful health professionals that we absolutely love. It’s great because it’s an easy and efficient way to book an appointment, you no longer have to call the office and wait forever for someone to pickup the phone. Everything is done online. Only caveat is that it depends on how fast the medical office confirms your appointment from Zocdoc... so sometimes it can take a few hours before they even see that you made an appointment on the app. But that’s only happened once or twice, for the most part my appointments are pretty much confirmed right away and I’ve been able to see doctors same day which is so rare! I’ve told all my friends and family about the app and they love it too!

Zocdoc has provided the missing link between health insurance, providers, and your needs. It’s so unbelievably awesome to be able to find providers near your location, who take your insurance, who have availability/are accepting new patients; plus being able to actually see their schedules and what other patients have said about them, all in one place?!? Incredible!!! This is revolutionary compared to the dark ages of going through a list of providers supplied by the insurance company, (most of whom were not accepting patients, didn’t actually take that insurance any more, didn’t have appointments available for weeks or months, etc.) and then looking up their ratings on separate sites of unknown accuracy. The only feature I wish they’d add is a way to find labs/bloodwork places.

No other apps has been better to me than Zocdoc. Strongly recommend this app. And the best you can do is share it after you try it. It’s totally free. And it doesn’t hurt to share so thing that has been good to you. I share it to all my family, friends and everyone who needs it, all the time I’m always sharing this app. And all of them appreciate it afterwards. Because this app is easy to use and convenient. I hope many other Doctors join this app so we can also find them. The video visit its a plus as well. Because you can see a Doctor from the comfort of your home when you don't require an office visit. So I like that I have the office or video visit available to choose. Thanks again Zocdoc, you been good to me for a while now. And I am thankful.

Love this app. It’s so great that you can search for doctors based on your need and insurance coverage, and schedule appointments all within the app. And you can track your appointment status to make sure the office approves the appointment as well as fill out your medical history so the office already has the paperwork needed before you get to the office. This really takes the dread out of making doctors appointments and makes it so easy. The app is really innovative in terms of the interface. Love that you can add the appointment right to the calendar in your phone and also track your past appointments to make sure you’re staying on top of your health. I am 100% more likely to use an office that participates in this app than one that doesn’t. Thank you to whoever came up with this!

No one tells you how convenient it is to not have to call multiple places and have to find out for yourself if the insurance is accepted or not, and if they do have appointments available in your timeslot with this application, I have been able to find different types of doctors whether it’s for my mental health, my physical health or just a routine check up I can find ones that are in my area and except my insurance so I have been able to get better and work towards a better future because of Zocdoc thank you so much. I’m so glad they created this. It can be very hard to juggle so many things when you’re just not feeling well especially when you’re chronically ill person like me highly recommend this app.

I rated it a 5 because it’s well above a 4, though not perfect. I hope it becomes the standard across medical scheduling and medical portal gateway for lab test results and medical center appointments. Currently it’s brought incredibly efficiency and access to traditional doctor appts. It handles the doctor searching based on insurance coverage (or not). The patient can also consider medical affiliations, distance, other availability and patient reviews. It facilitates insurance coverage early in the process minimizing wasted time. It also reminds patient on general well being visits for skin screening, optical, dental cleaning and the like. The tool has literally helped me get better and stay better.

I love the ease of use in trying to find a doctor for my needs. It DRAMATICALLY reduces time and stress trying to just randomly call doctor offices to see if they are accepting new patients or if they have any appointments for the days and time I need. Everything is very easy. The only thing I find really aggravating with Zocdoc is the need to continually upload photos of my drivers license and insurance card when nothing has changed. Even when I am visiting the same provider— again, nothing has changed. It’s only been a couple of months since I was last there and I have to submit my drivers license and insurance card for every appointment. Other doctors office just ask if anything has changed and if not, no action needed. Not the case with Zocdoc

Amazing service, team, and all-round company! Thanks ZocDoc!

For starters, the site is not as easy to navigate as they make it look on TV. Secondly, they just give you a list of all providers for the particular issue you’re looking for without telling you whether or not they’re in your insurance plan so you have to go through each doctors profile one at a time to see if they’re in network for your insurance. Then once I finally found a doctor and booked an appointment, THEN they informed me that the doctor has to be in the same state as you regardless of the fact that it’s a video visit. So why was the list showing me doctors for all 50 states in the country when I had already put in my address?!!!! So I had to cancel the appointment with that doctor and then find a doctor that was both in my insurance and in the state of Connecticut from this big long list of providers from all insurance plans all over the country I finally found a doctor and booked an appointment. A few hours before the appointment, his billing department calls me looking for “more information”, but my phone showed that their phone number is located out of Texas!! What kind of doctor operates in Connecticut and has a billing department in Texas?! At this point, I was beginning to doubt the safety of this site when it comes to my personal information and I already gave them copies of my insurance card!!!!! I am seriously concerned now about being a victim of identity theft, and having someone else get medical treatment using my insurance card.

Zocdoc has changed dramatically. The service used to charge doctors a flat fee to be on provider list. Patients who needed to see a doctor could always find someone and pay a reasonable fee if no insurance and expect to use most insurances including Medi-Cal and HMO. If they wanted to schedule with same doctor for follow up, this option was always available. Since June of 2022, the billing structure has changed. The doctor has to pay $40 for each patient who books online, whether the patient is seen or not. This, of course, became a much more expensive proposition for the doctor and he has option to cap his monthly expense, which makes him unavailable to receive any future referrals after he reaches the cap. The new billing structure placed a huge barrier to patient-doctor interaction on Zocdoc. Firstly, the doctor can’t afford to accept Medi-Cal or HMO patients anymore. Secondly, to cover increased expenses, the doctor must increase his charges for patients coming from zocdoc. Thirdly, the moment the doctor reaches his cap he becomes unavailable to more patients on zocdoc. Therefore, the choice of doctors, obviously, diminishes drastically. My advice, find a different service to look for doctors, just do a simple Google search. Zocdoc isn’t worth it. Developer responded with a lame robotic answer, not covering a single issue raised by my review, just call us if you have questions…yeah right.

Whenever I make an appointment through ZocDoc I follow up and call the provider to confirm. About 85% of the time through my experience, upon following up either the provider isn’t actually in-network despite it saying that they are in ZocDoc or more commonly the appointment I thought I scheduled isn’t actually available (and sometimes they aren’t available for months). When I callout the provider’s rep about this issue they seem like they have no idea why I’m frustrated and offer zero sympathy… and sometimes they get mad at me for explaining my frustration… this is usually after spending 10 - 15 minutes spelling out all the personal info that should have been provided by ZocDoc. Medical care should be more delicately handled vs victimizing patients (I know this seems dramatic but when dealing with certain medical conditions and then needing to deal with this mess - it really does feel violating). I love ZocDoc’s interface, all the info it provides, reviews, and such ease of use. Unfortunately providers seem to have difficulty syncing their system… and show no cares in the world about the inconvenience and confusion it causes. I think it used to be better. I’ll probably just use my insurance website, moving forward… even though it’s horrible… and just call providers directly vs attempting to schedule online.

It seemed snazzy enough, matching me to a doctor that took my insurance in a matter of minutes. So much faster than my healthcare company's website, which would list doctors and their phone numbers in the area that supposedly took the insurance and were accepting new patients, but when you called those numbers, half the time they'd never heard of that doctor, the other half they weren't accepting new patients at all and/or didn't take the insurance after all. Well, zocdoc *seemed* better, because I entered my info and after matching me to a doctor, I scheduled an appointment with what should have been my new PCP... or so I thought! Two months later I show up, and it's strange because it's a walk-in only clinic, and the receptionist says they don't even take appointments, and they don't take my insurance. How can Zocdoc make an appointment, send me all these reminders, etc, if there's no one on the other end confirming these things? I don't know why (desperation?), but I tried Zocdoc one more time. They matched me to some clinic that was a bit more driving than I was hoping for, but it seemed at least more like a doctor's office (you don't get the doctor you see in the photo, but they just find any available doctor at the clinic). This time I made sure to do a followup call to ensure the appointment was correct -- and yes the office said I had an appointment, and that they took my insurance, *but* the appointment did not include a physical. The yearly physical was the whole *point* of this venture -- and that's what I searched for, and that's what the appointment showed in the heading in the app.

I moved to a New City and needed to find a doctor. My friend recommended Zocdoc and I was blown away. How convenient, right? Being able to easily book appointments with doctors who take your insurance. Fantastic! And it would be if that’s what Zocdoc did. Instead, I’ve yet to show up to an appointment I booked with Zocdoc where the doctor had me in their schedule. Half of my appointments end up having to be canceled when I actually do book them successfully bc it turns out the doctor doesn’t actually take my insurance. Zocdoc is about as useful as going through your insurance to find a doctor except less so (bc you still have to call to confirm everything anyways) and it’s more disappointing (bc they promise features that don’t work). I recently got bronchitis and needed to see a doctor ASAP. Oh Zocdoc has a telemedicine feature now? Amazing! Except despite trying for 45 minutes, resetting my internet, changing to a different WI-FI, reinstalling the app... the call never went through. Fine, I’ll make an in person appointment. Yay, it was confirmed for once! Who is this calling me an hour before the appointment? Oh, it’s the doctor’s office telling me they don’t take my insurance, and asking my to cancel the appointment. So now I’m sitting at the office of a doctor I found through my insurance, waiting to be taken as a walk in. Still better than any time I’ve used Zocdoc. Zocdoc: making patient’s lives more difficult than they need to be. Thanks Zocdoc, that’s totally what the medicinal industry needed.

I rarely write reviews and I am extremely hesitant to project a singular experience of a provider on a marketplace onto an entire app but after several terrible experiences this app feels medically negligent as do the doctors. I’ve been to a orthopedist who erroneously diagnosed me with athletes foot and a bone spur. A dermatologist who postponed the meeting 15 minutes before it starting then wasn’t able to authorize my prescriptions with insurance. Another dermatologist who tried to sell me an egregiously expensive product and then wouldn’t refill the prescriptions I’ve used for years. A primary care physician where a later doctor described her care as “there to get you out the door and irresponsible.” The app shows drs drowning in positive reviews and seems to aggressively bubble compliments to the top. Drs can cancel with almost no notice and way too many agree to treat you online for conditions that they definitely should ask you to come in for. For all its glitz and polish, zocdoc pushes a last minute “in and out” approach to doctors that results in inferior care with professionals who are not significantly vetted or held accountable. Just call a dr to get quality care and never use this app - it is not worth it.

I needed a quick appointment because my tooth broke while eating ginger candy. I picked out Norman dental center because it had 5 stars. Made appointment for the next day. I received a text asking me to call the office because that day wasn’t available. I called gave my insurance information and made an appointment with the office in 2 days instead of the next day. I left home late so was going to take a uber but it was $50 so I decided to drive. When I arrived I couldn’t find parking. After driving around the block I found parking went inside and apologized for being late. After looking me up in the system she apologized because my doctor had to leave because of a family emergency. She said we texted you this morning. She was very apologetic. I showed her the last text was the appointment confirmation. She asked if I had t mobile because their system won’t send messages to Tmobile customers. Well guess who has Tmobile. Me! Then to top it off when she went to put in my insurance she realized they didn’t except my insurance. I’m so glad I didn’t take that uber. Besides my experience the office was clean and pleasant the staff were very nice. Kind of sorry I can’t go there.

I scheduled a therapy appointment for a specific time (video) I was told an email would arrive and that I could use that to access my appointment. The therapist no showed on me. I get a text message saying her schedule isn’t correct on ZOCDOC. Isn’t that the point of the app? To be able to book with providers that can work around your time. Well, I get another text today and it’s from the head doctor. She’s pushing me to respond in her text. Before I respond she sent a message to ZOCDOC saying that I was a no show after I was waiting by my phone for half an hour. So I respond to this boss and point out that our times weren’t compatible. I also mentioned that I waited for 30 mins, but she was actually upset I didn’t respond to her therapist and told me it cost them money! Wait, they no showed on me and now it’s my fault and not to mention that notification they sent on Zocdoc puts me on a list to be suspended if I miss to many appointments. Wow. What an experience! I highly do not endorse this app and recommend going through psychology today or some other google search. Not worth your time or money! Appointment was going to cost me $150 out of pocket, FYI.

For background knowledge, I have been seeing a psychiatrist in illinois and have just moved to Colorado. My insurance is under illinois Blue cross blue shield, but the app seems to show me that I can still get a psychiatrist under this insurance. Also, I struggle with anxiety -social anxiety included- so it can take me days to weeks to build up the strength to make a simple phone call, let alone schedule appointments. This is the second time that I have scheduled an appointment with 2 different psychiatrists who say they will use my insurance. This is the second time I’ve made the appointments and waited a half hour the morning of, only to get no messages about getting a link to the video calls (also specified under my appointment information). This is the second time my appointment has been cancelled without warning with no response without building the strength to reach out. This makes me realize why people don’t reach out for help. Because it’s so difficult just to get. Makes me also wonder what would have happened if I had decided to do in-person visits rather than virtual.

The most frustrating thing about the user experience with this app is that you can’t find out which specialists are good for which types of conditions. For example, if you have GERD and type GERD, you get a list of gastros and internal medicine folks and general practitioners — and after you call them, find out none of whom *specifically* treat GERD. Still trying to find a gastro who treats GERD. When I typed “Lupus” or its abbreviation “SLE,” I got a list of primary care docs and rheumatologists — none of whom focus their practice or expertise in Lupus specifically. When I type Lupus, I want to know what the *reviews* say about how this doc treats Lupus patients. Also, why do internal med folks and other doctors unrelated to the specialty typed keep popping up? I typed “therapist” and kept getting pediatricians and general practitioners. Seriously?! Basically, at first, I found this app helpful... until I needed specialized practitioners. I used to be so grateful when I first discovered it...Until I wanted to search for keywords in the reviews. The app Yelp, for example, lets you search the reviews for specific keywords. I have already contacted Zocdoc twice, a long time ago — to add a feature where you can search reviews for certain words, and they *still* have not. Also, I’m now *morally* opposed to Zocdoc due to the fact that they have chosen to stop serving clients who use Medicaid and to stop including doctors who exclusively accept Medicaid. Zocdoc on its website even claims this is not their doing, but actually, it only takes a few seconds of googling to find out this was Zocdoc’s choice. This is wrong, and further, lying about it is super not okay. Jeez, Zocdoc.

If you want to avoid paying horrendous surprise fees then avoid using this app and just find a provider through your insurances website. Every time I’ve used this app for a doctor (it’ll say yes the doctor is in network) they NEVER are or I have to pay a PREMIUM bill for whatever reason it could be my insurance but this isn’t the first time I’ve had this issue happen when booking with this app. My husband has the same insurance and doesn’t have this issue when he uses our insurances website for a doctor. There are no huge doctor bills or surprise bills for him. But when I use this app all of a sudden there’s a $200 charge or $500 charge that I had no idea of and it’s the doctors they choose to put in your network! There are too many surprise fees and bills it’s much safer to just use your insurances website to find a REAL in network provider. Save yourself the headache and spending hundreds on bills by just booking your own appointment by calling through your insurances website of approved doctors in network.

Tried booking an appointment through ZocDoc. Searched for doctors in my area who take my insurance and who specialize in my needs. After booking, the doctors office calls and let me know they are do not practice in the area I was looking for and said they get that a lot as ZocDoc has the wrong info. I gave ZocDoc another try and booked an appointment time with a 2nd doctor and the doctors office later called and said that time was not available and I would need to rescheduled. Their next appointment was two months out. Was getting frustrated but was about to try for my third and final time but something told me to look at the doctors reviews. Turns out someone with the same insurance as me booked them and after going through the appointment the doctors office told them they actually didn’t take the insurance. This app is full of incorrect information, didn’t save me time, and still had to call the doctors office so was not as easy as they make it seem in the commercial. At least that has been in my experience.

They get like $300 per doctor referral (sending you to a doctor for a visit), and they do anything to make this happen. I was searching for a psychiatrist to get my medications refilled, and realized halfway down the page the psychiatrist qualified people were already gone and I was seeing therapists. I HAVE a therapist, they cannot prescribe medication. A second therapist is useless to me, but the app sneakily suggested them and anyone else once they ran out of the few psychiatrists in my area. I ended up booking one on accident and walked into a therapy office and started the whole appointment before both the doctor and I realized the issue. I see other reviews saying they will recommend you doctors in all 50 states. It is NOT LEGAL in all fields to get a doctor that is not licensed in YOUR STATE. For ex. you can’t get a therapist that is not licensed in your state, even in video call. They are not allowed to take you. But zocdoc doesn’t filter or care, they just want to send you somewhere so they get their $300, even if it’s the wrong place

I needed to find a dermatologist so I d/l the app and put in my insurance info and requirements. The list shows all doctors, etc, and it shows as my location being my city where I live. At first I’m thinking this is great and easy. However I notice when trying to book, that all doctors shown are an 8-10 HOUR DRIVE from my residence in a rather large city as it is. I double check to make sure I have my city listed for search (I did) and went over it a dozen or so times. Deleting the app and trying over again too. I don’t understand why it only shows doctors that are at least an 8 hour drive away from me. I ended up having to navigate my insurers page to find a doctor locally and in network, my insurance is a large name provider so I’m not sure what the issue is but my insurer can find multiple dermatologists in my own city, so again not sure what the issue is and why it won’t show doctors in the city I specified, but based on this zocdoc was of no help whatsoever and a waste of time for me.

I found this app through a Reddit post and have been using it for all of my provider needs. I’ve had only good experiences and found doctors that listen to me through here. I also work in a doctors office and whenever I have a pt who is unable to visit our office due to insurance issues, I recommend they use this app to find something that works within their network and to find someone who fits their needs! Healthcare is already frustrating to navigate on your own and it’s so nice to have a central place where you can read reviews, make appointments and guarantee in network availability. I cannot recommend more. I’m not sure if they’ve fixed this but I do wish they would make the phone number and address more easily accessible for where your appt. Otherwise, love this app and surprised its not more well known.

This app is poorly made. How do you advertise yourself as an app to find doctors that take your insurance, without having to call every single one of them. But have a lack of doctors within people’s location, and I’m not the only one the countless number of one star reviews are an understatement of how bad this app is. And some of these doctors aren’t even professionals you would go to for certain appointments. Like why would I go to a nurse who specializes in Pap smears, I want a gynecologist not a nurse. You lack the resources to each run this app. If you can’t have every doctor that can we can google on your app then it’s pointless. Stop falsely marketing yourself to consumers who literally went out their way to try your app but found it more frustrating than calling every doctor in the area to see if they take our insurance. I even thought it would make it easier than calling your insurance company but eeerrrr nope it’s pointless. This app isn’t what it’s made out to be, respectfully.

My first time using Zocdoc was for a therapy appointment, which I needed badly at the time. I put in my insurance and it showed me who was supposed to be in network; so I booked one who happened to be sponsored but had awesome reviews, showed up to my appointment, and was told sorry, we don’t accept your insurance, but we can see you for $350 an hour cash. So Zocdoc is allowing this doctor’s office, who doesn’t accept my insurance, to pay them to falsely advertise that they ARE in my network, and then trying to get people to pay nearly $400 anyway. SO shady. I tried again for a different kind of specialist, and it will show me 2 specialists and then 3-5 completely unrelated doctors, followed by another specialist and then 5 more unrelated doctors. Will not let you filter out the unrelated ones, will not let you filter distance, and when you sort by distance, you get a ton of unrelated doctors. This app is such a great idea and has so much potential, but for now is honestly pretty trash.

Of the 3 times I’ve used this app to find a doctor that takes my insurance, it has been incorrect twice, leaving me with a bill because the practices were not straightforward about whether or not they took my insurance. There’s no simple way of providing that feedback in the app for them to update and prevent future users from having the same issue. I’ve also had 2/3 appointments reassigned to different doctors and/or practitioners. Because this happens on the practice’s end, I can’t submit a review at the end of my visit because it’s about a different person. Zoc Doc should give you an option to select the provider that you actually saw if you submit proof of visit. I need this app to work because it’s a critical service, but I don’t trust it at the moment. Maybe I’ll try it again if they incorporate these features to make the platform more accurate.

If there could be an option for negative stars this would definitely earn it. There was severe miscommunication between the website and the application and when connecting with the support team to try and gain some understanding as to what happened I was told “it’s not our fault.” And “we don’t work with those companies.” When simply asking for verification not asking for anything to be changed and when I reiterated my statement I was then contacted by the provider I was connected with and told that due to “rudeness” and having an “aggressive” conversation that my appointment has to be cancelled. By no means was my confusion anger I don’t work with insurance and do not know all of their policies inside and out and it seems like because of this and the mistake I made and wanted to see if it could be corrected or clarified to me, I was denied help and had to go through an entirely new process with a completely different system. Thank GOD this does not cost money.

I’ve booked two appointments and it was pretty great I have to say. The app is easy, intuitive, and way better than cold calling different doctor’s offices. However, I have a point of feedback for the developers- in the app there is a “browse doctors nearby” section and the very first person to show up for me on that list is an NP. I think it’s very misleading to list nurse practitioners (and PAs) under a list to find doctors because there is a vast difference in training and expertise between physicians and midlevel providers. I think it’s fine to have them on the platform but please have them listed in a separate section where they aren’t lumped with doctors because they aren’t doctors. It’s misleading and honestly unethical to patients since many will think they’re going to see a doctor when they aren’t. The huge differences in training are not made clear to the end user.

The app only has 4 doctors in the entire state of NH, none in all of Maine and no dentists in either state. Yet everything is concentrated for the state of Massachusetts with more showing towards Boston. Conclusion- this app is only good for those living in major city areas, if you live further you get less or nothing for results even if you live by 4 major family practices with a 2 hospitals nearby. So for me app is useless and will be deleted due to limited information in my area, back to trying to search manually again. App is limiting and every update should be including 100+ doctors of all practices in the nation, along with app improvements. App improvements are worthless if they don't also include the primary function of the app, more doctors of all practices. Also, would be nice to include other doctors in the same practices as current one's shown and if the practice is part of any affiliated hospitals or independent private practices.

Such a waste of time, half the filters don it filter out the providers I don’t want to see. I book an appointment with a network provider, we get on a call to confirm the care goals and dates, and the I’m casually told they’re actually not in network? but oh so hard to update the list of insurances in zocdoc, but lucky me, they’ll take me with OOP pay which is expensive, feels like a bait and switch. So now I have already wasted a part of my day on this and have to spend more of my time cancelling and looking for a new provider. Also I book an appt with a female provider specifically, then a confirmation comes through, and it’s with a male provider which is no thanks. And now again it’s on me to waste more of my time trying to figure out what happened, is the female provider in that office location? if not, why does her name come up affiliated with this office? Then more time to cancel the appt and start looking again.

Used to be a major fan and in the last week, I have had two doctors appointments canceled by the physicians claiming that an ENT does not do ears but was listed as available for ear issues and the second appointment just got cancellation for due to what the message says it is a technical issue So what is going on? What is the use of confirming appointments with doctors that cancel after having booked the appointment weeks ahead? Unacceptable of any app but least of all one that we thought very highly of Update: Just got the alternate appointment that I made after the ENT doctor I made appointment here and a couple of days before the appointment called me to let me know that while he was an ENT he did not do ears and Today,just got to the alternative doctor I made last minute appointment with and was told I had to bring a referral to see the doctor - no where in the Zocdoc appointment section was I asked for the referral and I do have an ENT referral

I do not recall reading that the app was for virtual appointments only. I didn’t realize it was a virtual appointment until Zoc Doc emailed and confirmed. Also, I scheduled for a “new patient” visit - Zoc Doc confirmed my appointment as an “illness” visit. I received an email from Zoc Doc yesterday that they just sent my appointment time to the doctor for an appointment that is scheduled for today - told me to watch my email for a confirmation from the doctor and instructions on how to join the video. It’s been several days since I scheduled my appointment and I do not have a confirmation of my appointment from the doctor and my appointment is for today. Why did Zoc Doc send my appointment to the doctor the day before the scheduled time when I made the appointment several days ago? I’m wondering if this app even communicates with the doctors offices. I canceled my appointment via the app - if I’m billed for the appointment, I’ll be sure to forward the bill to Zoc Doc!

I’m a medical professional who works with both ends of zocdoc, the provider side and the patient side. Zocdoc is convenient, and comes in handy to easily schedule and double book appointments. However, I feel that the ZocDoc team needs to be more proactive in ensuring accuracy from their providers. It is the providers’ staff responsibility to post the available times on zocdoc, but it is not the patients responsibility to find out if that appointment time will be honored or not. Zocdoc should be verifying the accuracy of all the schedules posted by providers. I should know if I’m not seeing the provider who’s name is listed. The practice may belong to Dr. Smith, who is female (not an actual doctor, just for example); but I didn’t know I was going to see Mike, her male physicians assistant. Each provider should be available to see on ZocDoc, so I know which provider I’m seeing on what day. The app has a bunch of bugs and issues that have gotten me a little more than antsy. As a patient; I search for the specialty I need, then I’m forced to select the reason for my visit which I’m not super comfortable with but I usually just select consultation because I want my fair share of time. Also, I always select to search near my current location, but get results from New York City. That’s not my present location. I always select “only appointments available today” and get a bunch of “Next availability:” I select to search only female providers, get many male providers. And I try to send emails in regards to this, but the link doesn’t even work. The link only works to call.

I downloaded ZocDoc with the hopes to schedule a virtual appointment to discuss anxiety. The first appointment I schedule was canceled the day before the appointment despite several confirmations and reminders because the doctor supposedly didn’t accept new patients. All of this should be in the initial intake forms. Then, I had a phone call scheduled for a set time to discuss other options. The phone call never came. Finally, I scheduled a second appointment through the app. Again, I received several confirmations and reminders. The day of the appointment came. I checked-in through the app and online. Both said the provider would be in contact with how to connect. 15 minutes before my appointment I called, and a ZocDoc rep said my appointment was canceled because the office was closed. Nothing was reflected in the app. I asked to speak with a supervisor, one was wasn’t available. Not only did I never get help, they only heightened my anxiety.

I am a dermatologist in Iowa. I put in my office address and 30 day away appointment time as a search. The recommended provider who was the only ‘hit’ was a nurse practitioner herbalist who did not seem to practice Dermatology. The rest of the results were grayed out below that one. I was not even listed in the results although I have practiced in this area since 1997. My ex-partner, who retired last summer was still listed as a provider in our office. One dermatologist who popped up is still listed as practicing in Ames, IA and she hasn’t worked there in over a year and is actually in a new office close to the location I listed. One dermatologist listed is actually a dermatopathologist who does not see patients. If there is a way for providers to update their info, let me know and i’d be glad to help the developers update the database. As it is now…needs work.

While I love the ease of booking appointments, Zocdoc makes it impossible to contact doctors directly with questions or submit support requests through the app. Instead I’m asked to download a Mail app which I have never heard of or used before. I have an appointment that I will likely have to cancel because the communications I received from a doctor’s office were terrible, do not allow for email responses, and I was unable to reach them on the phone. There was no way to report the problem with Zocdoc through the app, nor could I leave a review for the office to warn others as I haven’t had my appt yet. I was so excited to have an appt with this office only to find out it likely isn’t going to happen as the new patient paperwork portal is broken and I can’t reach a human at Zocdoc or the doctors office.

Unfortunately this app does not cover Canadian doctors etc.

Only for americans, don’t waste your time. and to company why would you even list this here? are u ok?

Heard about this app on a CANADIAN podcast, but when I downloaded and did a few searches, all the practitioners returned were in Washington state—I’m in Vancouver, Canada. Very misleading!