MyAir™ By Resmed Customer Service

MyAir™ by Resmed Positive Reviews

App does what it is meant to doI’m only here because I had to do an app update, which does not occur too often so I was looking to see what was updated, and noticed all of the negative reviews. I have been using my ResMed CPAP for over 3 years now and I do not understand all of the negative reviews for this app. I read several and have been sitting here shaking my head. People complaining about how their machine operates and whatnot. I have several bones to pick with my machine, which maybe 2 or 3 days a week decides it wants to perform like a jet engine on take off. But this review is for the app, which does exactly what it is meant to do - syncs with your ResMed and shows you the sleep data, which takes some time to sync from the previous sleep cycle (about 10 minutes? I’m not sure since I don’t sync it immediately after waking up). I use the app while on WiFi, with a VPN, and have no issues connecting to my machine. I’ve used the app while on crappy hotel WiFi as well with no problems. This app shows the bare basics so if you want a more accurate account of how you are sleeping, take the memory card to your doctor and they can look at the data more thoroughly. Or buy a Fitbit, even the basic ones will show you your sleep cycle with REM data. This app gives you a very basic account of how you slept the previous night so it performs as advertised..Booyah474Version: 2.0.0

Still Kicking, Still Here, Still Above Ground, your call.I've been using a CPAP steady for approximately 25 years. I even use the CPAP on the rare occasions I take a midday nap. I'm now 78.5 years old. Given how I woke up with a very sore swollen throat from snoring or gasping for air at times prior to the CPAP there is no doubt in my mind that I am alive today because I routinely use a CPAP. Want to go camping with a CPAP, no problem. Buy power tool lithium batteries and a power converter to delver 115v from the lithium batteries. I get one hour of sleep ( + or - minutes) for each amp rating on the batteries I use. The batteries are easy to swap out in the middle of the night. So go with multiple batteries of 5 or 6 or even 9 amps then charge them up while driving to your next primitive camp site on your adventures. In 2013 my wife and I drove from Maine to Alaska in a Mustang convertible with the top down except for about a hour when it rained. We slept in a tent and I used my CPAP with charged up batteries each night. (I recommend a very small camping trailer if possible but first get the convertible. We did a motor home in 2009 and they are too big to enjoy the trip.) On the first day of summer 2013 we were at and above the Arctic Circle, yes that place. So use the CPAP and if you're uncomfortable get over it. Life can sometimes be uncomfortable, enjoy it while you have it..Outsider GuyVersion: 4.4.1

Minor issuesI only have two minor issues with this app. Apparently when I get up in the morning the app is reporting it as the previous day. Because of my job I don’t get to bed until after midnight. So as an example: I go to bed after 3 am Friday and wake up generally around 10:30 or 11:00 am on Friday. Yet my data when it finally comes through shows up as Thursday? I kept track of the time on CPAP therapy whenever I wake up. And that’s the time it shows up as the previous day’s data. Why? Also, is there any way to get much more in-depth information like what the Doctor would see from machine data? I think that would be awesome to see that. Note: Just received a response yesterday after I wrote the above review. It was a really good explanation about the time running noon to noon of the following day. Now I understand. Looking at the app information further, it does seem to give you the information in regards to Compliance Issues that are required for say DOT in the case of Commercial Truck Drivers. Again you’ll still need a detailed report from your Doctor for the required physical. I changed my rating to 5 instead of the original 4 stars..Seminolesfan76Version: 2.14.0

Lots of potentialSomething I really loved about this app when I first used it was that it would award me achievement badges in the app indicating I met my usage goals. It’s really a disservice that nothing is awarded beyond those first 21 days. The reason why I liked the badges was because it showed a great reminder of my compliance with using the machine and ensuring I use it at least 21 days, and the app would be so much better and more engaging if these goals were reset every month within the app. I preferred receiving these badges versus having to count how many bars on the graph showed my amounts of usage. Also, there were no badges to show accomplishments for compliance for a full month with no missed days. This app has so much potential to engage users and better stay on top of their therapy if the badges reset every month, and could further be enhanced with tiers or levels to recognise long-term compliance (for example, persons who achieve the 21 night badge for three months get a a bronze medal, six months get a silver, nine months a gold, and 12 months platinum/diamond level. Then restart on the first of the year/after one continuous year from start of therapy to challenge users to re-earn their compliance achievements). This app was really motivating in the beginning but that’s all it had going for it. I also don’t seem to have prompted check ins or optional check ins that I could easily find. It would be nice to have the option to complete assessments whenever I feel like I need to check in separate from any that that app prompts to provide and monitor more date for patients comfort/how we’re feeling..Todd Y.Version: 4.0.0

First 3 weeksI received my machine and I was reluctant to even have to use one. Prior to using a machine I was having neuropathy on both feet. That kept me up most of the night. I went through the walk through of the machine with the Resmed representative and started using it that same evening. I needed to get 4 hrs a night and I had to work at it. The comfort of the mask is paramount to having a successful experience with the machine. I was able get my 4 hrs but I really had to work at it. I did notice almost immediately my neuropathy went away and that was a blessing in itself. But I wasn’t sleeping with the mask on, I was just making sure I got my 4 hrs. Sometimes I would wear it for an hour and off for two and then on for an hour, sleep for 2 and then back on for an hour or as long as I could handle it. I finally remembered that I was sent a different mask and Of course my wife knew exactly where it was. The mask was a little different and it only had one headband and it was a nose mask. It was so much lighter, the first night I used it I slept 9 hours. I’ve since been getting my 7 hrs of sleep almost every night. Don’t settle for being uncomfortable with your mask, find the right one for you. It’s the difference of making it work for you or not..Jerbo ScuderoVersion: 2.6.0

Confused againI have noticed over the past two or three months that my scores have been very crazy. I look every morning to see how many hours I’ve slept, etc. I have noticed that I have mean red faces on the mask seal area. When I look at the history, I’m seeing that my numbers are way out of range. So, as I’ve said for the past two or three months I have really been paying attention to my mask seal. Nothing that I do at home improves my mask seal at all. Now mind you, I am not having any leakage in my mask at all during the night. So why am I having these crazy numbers that I’m receiving in my mask seal that tells me to adjust, adjust, adjust? Finally, I consulted my doctor’s office. My doctor looked at me in amazement that I was telling him about my awful readings through this application. He immediately printed out a copy of his report that was pulled from my ResMed AirSense 10 Respond that I’ve had since August 2024, and showed me that I was not having any issues with my mask seal at all! So, my question to you is, are you experiencing an issue with you app with other users like I’m experiencing? I would love to hear from someone about this issue. Thank you..JCinTexas21Version: 2.23.0

Works great!!I don’t understand all the negative reviews. I had no problem setting it up, or using it. People need to realize that’s the hours recorded are for 24 hour periods. Where I’m at, which is Pacific standard time, it goes from 10 AM to 10 AM the next day. That means if I go to bed at 8 AM and sleep till 3 PM it’s going to record two hours of data for the first day and five hours of data on the following day.(I work nights) and I find that in order for it to sync The power button must be Long pressed until the green light goes out. Because if you only press the power button once, it doesn’t seem to sync while the green power button light is still on. And I find that by closing the app completely and restarting it will cause it to sync immediately. This app isn’t supposed to give you the same details that your doctor gets, but this will show you if you’re in compliance for your insurance company. And I highly recommend looking at the report that is generated from the summary which will give you your 30 day, 90 day and year-long results and your conformance. Which for me is using it 70% of the time which is 21 out of 30 nights a month at least four hours a night..Killr KadooganVersion: 1.10.2

I’m a believer!As a medical professional I knew about sleep apnea, etc., but of course that wouldn’t be me! After doing a sleep study and discovering I was not breathing about 60 times at night, I was convinced to try it. At first, trying to get used to the mask was a little challenging, but I was determined to try this and give it a full effort. what blew me away was the difference I feel now. After a month of doing this, it has given me my energy back, I stopped drinking as much coffee and I’m much more alert and awake. I feel a little bit like I was slowly boiling to death like the frog that you put in cold water and then turn the heat up. By the time he realizes he’s boiling it’s too late. The thing that really makes the difference in this therapy is not only your commitment to it mentally to get over any problems, but also the support that you get from this company and the really well designed equipment that functions as it should. The support and the videos are phenomenal and really helps you get through it. No, I never wanted to do this, but thank God these people are there and have produced an excellent product. Thank you for giving back my sleep!.DrFunkVersion: 3.1.0

Great App - One Request for an UpgradeI’ve been using this app for 18-24 months or so. In terms of information output, it gives me exactly what I’m looking for, so Kudos to the makers for keeping it simple and direct! There’s one feature, however, that I suggest needs an overhaul: getting from one date to another when wanting to review the past days one at a time. Presently you can select a date and review it; but when you want to check another date you have to hit “back”, scroll to the date you want to look at, open it; then repeat for any other date you want to see. In a Swipe culture, we need the opportunity to swipe to another date. We also need the “home” of the list of dates to land back at the last date I reviewed, rather than going back to the current date. Example: Perhaps I went camping a few weeks ago, and am curious to review how I did during that week. The app needs to allow me to go back to that week, swipe around those days of camping, then if I hit “back” it needs to land on the range of dates I was most recently looking at. The way the app functions presently is highly labor intensive, as apps go, when it comes to viewing day-specific activity on various dates..New2sudoku222222Version: 2.5

Having a blast with the appI am 70 years old and was recently retested and still have a slight trace of sleep apnea. I decided to go ahead and was directed to purchase the ResMed AirSense 10... I was curious about the advertisement of your app so I downloaded it and was glad that I did. It is interesting to follow the progress of everything but it would be nice to have a space for notes if there is a discrepancy with the data and actual time involved. As an example last night was the fourth recorded night and my highest score (98) with almost the longest sleep time. Although, now that I think about it, I may have thrown things off because I didn’t turn off the AirSense 10 right away. I was too excited trying to text an email to my doctor about what just happened so I texted him an email that took hours to do. For the first time since around 1980 I had a full fledged nightmare that I could remember for at least a few seconds, thanks to the CPAP for jogging my rem sleep and this software for recording the event. I know that there are separate word processors but it would be nice to have space on this app to leave explanations for sleep periods, as in this case. Thanks for such a wonderful app!.Tora4850Version: 1.10.2

Great appI’ve read some of the reviews and was skeptical. I’ve been using this now for couple weeks. I’ve got couple comments about a few of the negative issues I’ve read about the app. Some comments about the slow slow to updating after waking. I did notice this same issue. I’ve realized this delay maybe because they want to be certain you are up for the rest of the day. I got up early on the first morning I used my new machine. Checked my phone and no info. I got sleepy went back to sleep using my machine. After getting up couple hours later still no info for my nights sleep. A short time later I received my nightly report. It showed a full report that included the time where I turned machine back on. I then realized to get an accurate report the delay was needed. This gives you a very detailed report of your sleep. One more point I read about makes leaking. I didn’t realize that the masks or nasal mask are designed to work with different pressures. If you require high pressure then the nasal mask my not work due to sealing issues. The nasal mask can’t be to tight or loose. If your nasal mask leaks when you first put it on it could be because the ramp pressure is low not making a good seal. Mine is that way but when the ramp time is reached the pressure is strong enough to create a good seal. If you tighten it for the ramp time and it could be to tight and leak and be to tight after ramp time has been reached. I’ve been using BIPAP for over five years. It’s cumbersome at times but has changed my quality of life drastically. One more point about this app. I require a DOT physical yearly because of my apnea. I think this report will satisfy the info needed for my DOT physical. This keeps you from having to take your SIM card to your doctor for a print out. I hope this helps the ones who read this. Ricky.Homerlineman14Version: 1.10.2

I don’t know why the low star rating?Ok I was skeptical to download the app based on the one star reviews, but downloaded it anyway, and I’m glad I did, so far it’s been good with my iPhone 11, I like that I can see a semi detailed report of my sleep patterns on my phone. My sleep studied showed I have 27 apnea’s per hour, and the app confirmed this, my doctor also told me that the opioids I take for pain (Oxycodone) is what’s giving me breathing problems when I sleep, my research showed he was right, oxycodone can cause respiratory problems, this app also confirmed it, while taking oxycodone i had 27-28 apnea an hour, when I stopped taking the oxycodone I only had between 4-9 apnea’s according to this app, and started feeling better mentally and physically, minus the back pain which I will find another alternative that is NOT opioids. I also like that the app has a sleep score, 1 day I got a Sleep score of 100 and man that score was on point because I felt so rested with no headache’s , I felt like a million bucks. Now striving to get a 100 score every-time, Great app, to the developers; keep up the good work :).Rose.b6211Version: 1.10.2

Feature requests for multiple machinesI’m a user experience designer, and a user of this app. I have a feature request. I own three different ResMed 10 machines. I use them instead of packing and unpacking one by leaving them in alternative sleeping locations, such as my living room or my significant other’s home or my family’s camper. The machine in my bedroom was my first one and the only one I have registered to MyAir. I was told by the sleep clinic that I can get MyAir for my other machines by logging out and registering with the app as a new user by using a different email address. lol. Sorry but that’s just unreasonable. So here’s my feature request: please allow users to add multiple machines to their account and allow the backend to gather data from all registered machines as a part of their usage reporting in-app. As a user, I want to see all my usage and stats from my machines at a glance in a single account. It creates an undue burden upon me to have to log out and log in among three different accounts to track all my machines and usage data. I am a part of a few sleep apnea support groups online and many people have multiple machines. I hope you take this request into serious consideration. It could also be a boon for users in the clinical and insurance environment when it comes to tracking “compliance.” Users with multiple machines currently have to bring in all their machines to prove their compliance is at or above 4 hrs/day. Sometimes you can bring in the SD card, but what if it gets lost? Being able to register multiple machines to the same clinical account for tracking compliance and other usage data would be a huge step forward as well. Thanks, and great work on the app so far!.IletitshineVersion: 1.10.1

RedMed Airsense11 Autoset - Apria AppI love this app. I had a CPAP in the past and it was quite effective, but this machine along with the app takes it to a whole new level. It’s actually fun to check my daily stats to see objective data that monitors my sleep and monitors my improvement. I love this app. If I could offer one thing for the programmers, it would be add a comment box in the daily stat section for user input. For example, the first day I got my machine, in the afternoon, I performed several “tests” to get me used to how it works and feels. However, those tests were lumped into the night’s data and made it appear to be all over the place. I would have liked to make a note on that day. Another night, I needed to re-adjust my mask straps and interruption showed as “events.” I would have liked to make note that I was adjusting my mask. In another occasion, I had the humidify set too high and sleep was disrupted by condensation in the hose. This would be another opportunity to leave a note on that day. Other than that, this app is awesome!! Thank you..Paula DouglassVersion: 2.18.0

App is very good but two suggestions from a Senior CitizenOverall I gave the app 5 stars but as a user and retired software developer I have a two ‘user based’ suggestions. 1. Instead of showing history by specific month, base display on last 15 days so users can easily see continuous progress’s with out switching month. For example, this morning (Nov 1st) the display opened showing November and I had to switch back and forth to see how my numbers were progressing. Since I check each of the history item every day, it is not very user friendly. From a user point of view, this is unnecessary clicks and makes it some what harder to see true recent progress. Old people like me are not going to appreciate this added complexity. 2. I can not find anywhere in the app that shows pressure reading from the nightly process. I have to go back to my machine to verify pressure readings. I have a Airsense 11..Chuck b 1949Version: 2.1.0

App is really good! Does what it is intended to do.Although I have been a CPAP user for about 10 years, I never could get good feedback on my sleep. Even taking the card to my doctor I would get a “doing great”. I have recently updated my machine from a S9 to the newest 11 machine. I have been very impressed by the info I get in the app. It is easy to set up and easy to use. I generally will download my data before I am out of the bed. I have not had any download issues. One thing I would request that the developers to consider is having a “comment box” in the app that I could enter reasons for not having a good score. I had a 65 last week and it was because I just could not sleep. So i got up at 4:30 am and was short on sleep hours. (I have insomnia as well) Being able to enter that would help in a personal evaluation. Users could document issues with their mask and other things. Not a long box, just enough to remember why the score was low. And not the ability to modify your data. Thanks in advance for that consideration..MTGNPVersion: 2.3.1

This is a good app, BUT…… I was prescribed a Sleep therapy device for use while waiting for a tonsillectomy to be done. Leading up to the surgery, I began to have issues at times with my nasal mask leaking. The feedback from the app is great in that it recommends ways to fix that problem, but it does not allow for the user to provide any answer to the care check in questions, other than Yes the information was helpful, or No, the information was not helpful. Due to surgery recovery, my Doctor has recommended that I suspend using my Airsense 11 therapy device, for example. I was contacted through email and there was no way for me to communicate that with Resmes. Then, I started getting contacted with questions through the app. I am over 50, and my tonsils were extremely large, so recovery is taking a bit longer than expected. Once I fully recover, I will get back to using the product. Is there any plans to provide a way that users can provide feedback through the app for a situation like mine in the future? I’d give the app a higher review if that could be done. Thank you..A user in CAVersion: 2.10.0

Suggestion for future upgradesThis is my third try at using a CPAP machine over the last 15 years or so. My prior experiences all failed before I could get full benefits of the treatment. A combination of the much improved machine and the immediate feedback support of the app made it possible to get through the mask anxiety and finding a mask that worked. I appreciate the daily feedback, even the cheesy coaching, helped me stay with the treatment until I could feel the benefits and improve my life. There is one improvement that you might consider. It would be great to have the ability to provide notes visible to the clinician. For example; on a night with minimal use - “Got up early for travel” or “mask disconnected during night and I didn’t know until morning “ or “I am really struggling with the mask”. One might note a medication change -“Sleeping pill tonight”, or “Trying different mask”.JBW1234568Version: 1.10.2

Only one suggestionI really love that ResMed has a companion app to go along with their machine. It is so helpful. I love striving fur 100% and that’s even better when my friend, who started therapy a couple weeks before me, gets competitive with our showed. The ONLY thing I really wish the app had was a notes section for each session. I am normally a side sleeper, but occasionally I end up on my back. I learned last night that when I sleep on my back the amount of events is much higher than when I sleep on my side. Last night while on my back, the machine recorded 6 events per hit vs. the 1.4 or 0.8 that are recorded while sleeping in my side. I would like for my dr to be able to see those notes so she knows why there was a significant increase. If you can figure how to add a notes section for each session and figure out how to let the Dr see those notes, I would give you the highest rating… note I just had to write out in my sleep diary notebook..@vantalleVersion: 2.21.0

Content made for older white men?I’ve worn a cpap for 9 years and started wearing one when I was 30. I just upgraded my cpap and now am using the app too. Positives: The app tracks data nicely and it’s neat to see the feedback in real time. It’s great that this also gets transmitted to my provider too. Negatives: The ‘helpful’ videos show mostly older white men, and a few older white women, using their cpap masks. As a 39 year old woman, none of these help address how to adjust the cpap mask without having more hair breakage, best hairstyles to maintain hair integrity and keep mask straps in place, how to best position straps on face when wearing face moisturizer and serums to bed, etc, etc. this app also tracks how many times your mask is on/off through the night- I have a 4 month old, so this is really only tracking how many times I get up to breastfeed during the night. The questions the app asks are all yes/no questions and feel like they are catering to a demographic that is not helpful to the rest of us..Cpapwearing80sbabyVersion: 2.13.0

Could be a lot better1) Data is compiled the next day, not real time. You can really do much without knowing how you are doing right now 2) No information on cleaning and maintaining equipment. Gosh, rather than hunt down a piece of paper that came with the unit, it would be nice if you could just look it up. (Or look at a small sticker on the back of the unit) 3) Too bad it doesn’t work with my Apple TV, Alexa, or Sleep Number bed. It would be great if it turned off the TV once I fell asleep, started up white noise, or shared info from the sensors in my bed, even adjusting the firmness. 4) The help section didn’t help me at all when the unit was malfunctioning when I first got it. I started over and re-setup the unit and that fixed it. But that wasn’t an app suggestion to fix it. 5) Put the ability to adjust the ramp up setting on the app, instead of needing to navigate a menu on a tiny screen in the side of the unit. 6) How do I get replacement parts that are according to the schedule? Can they be ordered through the app? If not, why not? 7) Part of the setup could be a test of the different Nasal Pillows with realtime feedback on which size is working the best. Try each one and evaluate the efficiency. And these are just a few things I noted after using it first 3 days, I’ll probably have a much longer list as I continue to use it. And that’s not even getting into issues about the equipment itself..RichienasVersion: 3.5.0

Useful, quick glance of CPAP statsI have used this app daily for a couple years to monitor my CPAP therapy. It’s easy to use and allows clear tracking of my statistics. Recently the app had an update to include a detailed report that has further breakdown, like the doctor is able to view. I LOVE having access to this report without waiting to visit the doctor. A very good added feature. The only issue I’m having is the most recent data is not displayed onscreen after the update. I have to scroll over to view it. I liked being able to click on the “seal” or “events” heading to immediately view last nights data without scrolling. I think now it’s showing the beginning of the month instead. It may seem like a small change, but was confusing at first because I thought I was missing data since the dashboard numbers didn’t seem to be reflected in the detail screen, only to discover I now need to scroll to see it..MLE35279Version: 1.10.0

Welcome to 2015 featuresUpdate #2: increase star rating to 3 as data sync speed has gotten better. Aside from that, still stand by the feedback below though. Update: It is still a bad app. But since the developers struggle with basic app devs, I thought I might give an easy win. For heaven’s sake, give the option for dark mode! It is a sleep app, is it not? Lowered to 1 star for this as well has how long it takes to sync the data from the machine. Prior: What a dumb app. It can’t even talk to Apple Health. It only consumes data. It doesn’t even provide the data to the user. Sure it tells you a score, like you are incompetent. But where is the detail on the other aspects? It says you only use your machine for __hours, but can’t even tell you which hours they were, or when in the night you are having problems. This app is ridiculously old. In a world of evolving health apps, this one was left behind a few years ago. I am thoroughly unimpressed..Kjv1769Version: 4.0.0

New user impressionsThe good: Easy to set up Clean app layout Helpful summaries Trends integrate with Apple Health Data Things that could be better: Add the ability to control the AirSense 10 settings from the MyAir app. Turn Ramp On/Off & Mask Fit. Add a “Get Data” button so user can choose to get data from the CPAP device immediately after waking. It takes ~ 1 hour from the time I wake up and shut off device to receive results on the app. Providing users with the illusion of control over results/session data would give the patient a greater sense of control and build their trust/confidence faster. More granular control over which Apple Health trends to track with MyAir would make the experience more valuable and provide users with a greater sense of control over their own data. On the Dashboard, it would be nice if clicking the date cycled through views with options to view, weeks, months, custom date range, and an “All Time” view of the daily card. Maybe it does, I’ve only used the app for 5 days. Content linked in the app takes users to ResMed website content and users are asked to login and accept cookies. Too many clicks and why do I have to log in when I’m already logged into the app? Too many log in requests in the content experience = Too much trouble to log in again to read content..CapitolagirlVersion: 2.17.0

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MyAir™ by Resmed Negative Reviews

Heard of WiFi?? Does it sleep until 10am??We live in the country and don’t get the best cell service. So since bedroom is in lower level we get 1 bar at best. Says to move it to a better location but most people I know sleep on their bedroom not the living room or kitchen. With WiFi we have a great connection all over the house. We will have even worse cell service at the cabin this summer. WiFi would be very helpful. Data might not go to the cloud but it could go machine to cell by WiFi and the to cloud when we get to a good cell connection. Duh it’s 2021 right? Next of the many reasons for the 1 star rating is that if you bump the power button and shut it off almost immediately it still counts that as your score for the night for a VERY long time. The accurate data did not appear until after 10:30 am the next morning. Is the app on doctors hours? Why would it even think to give a score of zero for a two second use of the machine when the power is accidentally turned on? Lock that crap out. My husband is just getting started on this and a zero score for the second night just made him cranky and he was going to give up. Think about how your data impacts people that really need encouragement at the beginning of use. There is much more to say but I can see with a 2.7 rating you probably have heard a lot of it already and will just continue to ignore comments anyway.Me bonnieVersion: 1.10.2

Doesn’t Show Useful DataThis app has a nice layout, is easy to use, and will teach you how to setup/use your machine properly, but it has one major flaw. I need to be able to see if I meet the usage compliance for my CPAP in order for it to be covered by insurance. The app records all the necessary data from your sleep while using the CPAP; however, the way this app breaks down “sleep sessions” makes the data, for me, worthless. Here’s an example: let’s say I use my CPAP and then at some point I take it off for few minutes to go to the bathroom or something. The app will count that as my first “sleep session”. Then, if I go back and put on my CPAP it will start a new sleep session. Here’s the problem, the app will only show one sleep session, it will not add up your sleep sessions from the same night or even let you view them. You can only view one sleep session per day! The only way for me to check how many hours I actually used my machine for is by checking the CPAP directly, which defeats the purpose of having an app to begin with. I’m sure for some of you this is no problem, but for someone that is a light sleeper and gets woken up very easily throughout the night, like me, this app is has no value after the first night. Hopefully someone from the dev team will fix this oversight soon..BHubbbsVersion: 2.11.1

No data shows up or syncsWithout exaggeration or hyperbole, it is beyond me how Resmed could deploy an app as poor and sub par as this one. It doesn’t work at all. It shows me no data of prior nights, it doesn’t synch; it doesn’t alert me of anything, although I accepted notifications; it’s reporting functions are shallow at best; trying to reach support is practically impossible, and I could go on & on. The Airsense 10 machine For Her is also a very poorly functioning machine. It is loud. You can hear yourself breathe and it’s hard to fall asleep with it’s loudness. To boot, it’s inaccurate. Even when I have a bad night and can’t sleep the machine shows the happy face. For 12 years I have used a ResMed machine and although I had hundreds of nights where I couldn’t sleep because the pressure the doctor had set up was insufficient, the machine always showed the happy face. I never got a sad face, and I mean NEVER. I thought the new AirSense machines had updated functionality & technology, but it’s just as faulty as its predecessor. I wrote support an email and they did not respond. I am going back to my doctor & insurance to see about changing brands (maybe Respironics?). I’m ready to try anything but ResMed at this point. Missing, faulty, incorrect sleep data is the LAST thing any one with sleep apnea needs to contend with. There’s no excuse for this type of faulty equipment and bad apps like ResMed’s. They’ve been making these for decades..Sad AngelaVersion: 1.10.2

No history & Continuous Disconnecting of BluetoothUpdate: as of July 30, 2023 the app is back to not updating the sleep history. Still having issues with it disconnecting from Bluetooth as well. (I am on the current version of the app) When the whole debacle of the app not updating with your sleep history happened I also started having issues with my Resmed Air Sense 11 randomly disconnecting from the Bluetooth connectivity in the app. As of July 7, 2023 this Bluetooth connection issue still keeps happening. I am constantly having to re-pair my device with my machine through the app multiple times per day which is frustrating. I did not have this Bluetooth connection issue until the worldwide “app outage” a happened few months ago. This app overall is an ok app. It allows you see basic information but I wish this app did more than that. I would love to be able to see when my apneas happened how long did they last, and which type of apnea it was since I have both obstructive and central sleep apnea. It would also be nice if you could interact with the app by being able to type notes regarding your sleep on the nights of apnea detection, put reminders of when to clean your equipment, or order supplies - things like that. This app could do so much more than just basic stuff which I’m hoping one day it will..FL AtvbumpkinVersion: 2.12.0

Very DisappointingThis app is not at all what I expected. It has no access to the controls on the ResMed device. The user is stuck with the awful interface on the CPAP device which is utterly atrocious. I was expecting a better option since the app goes to all the trouble to connect to it. But no, the app is a nearly useless passive display. The display of the “results” is highly non-intuitive. You get a number that tells you absolutely nothing. “Oh, we mushed a bunch of numbers together and normalized it to a max reading of 100”. But what does that mean? I don’t think anybody knows. I’ve talked to many respiratory therapists and not a single one of them knows. In fact they refuse to use the ResMed “reports” because they are useless. The data that is displayed is inaccurate. The “number of hours” it displays has not been close a single night I’ve used the device. It consistently reports a “lousy mask fit” despite there not being any leaks around the mask. If that is the case why isn’t it notifying me while I’m using the device? All I get is scolded after the night is through. My 12 yr old ResMed unit is much more useful and the reports actually give you meaningful information. Not this new one. This is an unfinished toy that needs to go back to the lab. For weeks MyAir is constantly warning about “data delays”. Many nights it shows I never used the device at all, which is untrue. So that means I get no credit towards reimbursement for the device. If I don’t show over X percent then the entire cost is out of pocket. That works, doesn’t it? If it shows I’m not using it then there’s no reimbursement. How convenient. I’m not the least bit pleased..SkyWriterVersion: 2.11.1

Great when it workedThe app worked great for 6 days however it didn’t grab any of the previous data from my machine that I had from the 7 days prior to using it so it had me like 8 days behind what I’ve actually been using it. So day 6 the app didn’t record anything and said it had an error com back later. So I just looked the next day. It had that days info, but would throw an error immediately and not let me look at anything. So I closed the app closed and swiped it away and tried opening it again. Same problem. I uninstalled the app and reinstalled it, now it won’t let me login. I click login and it just closes out back to the options of login or get started. So I tried to go to support on the website and login, it did the same thing as the app and threw an error and wouldn’t let me login in. Not saying it was the wrong password or email just an error, come back later. So I tried the support center (a nightmare I won’t get into) type all my info and a sort version of this and then it is just a spiny wheel of death on that screen. This is the only site and app I have had trouble with. I did make sure it wasn’t my internet or my phone but it’s still happening again today. So I thought I’d try here..Bigsmiles007Version: 3.6.0

Myair only differentI think it’s an oxymoron that the app is called myair but nowhere in the app is my air pressure. Which is probably the biggest data point I monitor. My OSA is well controlled by CPAP therapy which I’ve been on for many years. My AHI is generally around 1 and I use the device nightly so the app just shows me 100 every day. However, that’s not telling the whole story. Without knowing the pressure, the auto Pap produces to achieve those AHI results. I’m losing the knowledge of factors that affect my sleep apnea, for example allergies, amount of sleep, air quality, stress and other factors. I’ve always found interesting to take note of what affects the air pressure my auto CPAP produces to keep my AHI at a low level. I very much wish I could look at this number in the app rather than having to use the screen on the device. I really don’t understand why it’s missing from the app. Please add average and maximum pressure for the night in a future revision. - In response to a developer comment I would like to add that I am asking for feedback on the devices core function and not a clinical result. Actually, I would suggest that the App is already a clinical tool by providing an AHI which is a clinical result/measurement of the therapy and not simple feedback..LenkozVersion: 3.8.0

No actual supportThe app is the only way to know whether you have a leak now, it used to be that the machine would show you and even stop if you had enough of a leak, but no longer. What use is that? it should at least be an option whether you want it to shut down if it is not maintaining a seal. But mine just keeps showing a green smiley face. I am sure it did not used to be this way but suddenly it changed. Now as long as the hose is connected, I can turn the machine on and not even wear the mask and the machine will not show that it’s leaking. But in the app you try to contact support through their instructions and all I get is them sending me to my local branch or my doctor (who in turn tells me to go to my local branch,) which then tells me the only way to know if my mask has been leaking is through the app. If I have to pick up my phone and check every time to see if my mask is leaking, that kind of defeats the purpose of minimizing interruptions in my sleep. I literally have not used this app for years once I got used to sleeping with the machine. Now I *have* to in order to detect the things that the machine itself should be able to tell me. Maybe I will request a different manufacturer next time..TerriergalVersion: 2.22.0

Okay at times.When it works, the info is great. However, I’ve been using the app and my CPAP for 7 days now. Last night, I used it for 6.5 hours according to my machine (accurate) but the app says I didn’t use my machine at all. Also, the app tries to have me register an account every time I open it and never remembers me. It’s very annoying to have to log in every single time I want to check it. The dev responses on here are non-answers. We understand that the data on the app should not be the end-all-be-all for clinical needs but what’s the point in you even making this app if someone literally said that it didn’t track a single thing for a night yet their machine said differently and your response was for them to talk to their doctor…like, no, we understand actual decisions should be reviewed through the proper channels but when there is such a drastic discrepancy between what happened and what the app said you just need to kill the app at that point or actually fix the issue. We aren’t using it to make important decisions but to ensure very basics are met for insurance compliance, roughly how many hours were used that night, etc. This issue is the app, not the machine and your doctor can’t fix the app..Cnj9009Version: 2.1.0

YIKES! No customer service and no communication EXPANDED ONI’ve been using this App for years. It just gets worse and worse. When there’s a problem, like unable to get data for days, there’s NO ONE TO CALL AND TALK TO. NO ONE TO REPORT IT TO! No one replies to emails. No one replies to submitted questions. THEY’RE CLEARLY ASLEEP AT THE WHEEL or in this case, just MIA! Additionally they added a tool that is mathematically INCORRECT and completely useless. APNEA is a serious medical problem that these techs could care less about! ABSOLUTELY HORRIBLE! Unfortunately you can’t give them “zero” stars or I would have. Well I have given this my best shot and I’ve received two emails that were clearly form letters and failed to comprehend that I had relayed to them that I had ALREADY TRIED all of their “suggestions” and put the blame on everything instead of actually troubleshooting. You know…must be your connection (including mansplanning WiFi to me) blah blah blah. NOT ONE ATTEMPT TO SPEAK TO ME! I just received a “nicer” tech/developer? response telling me I could reach out to the first guys so round and round but no accountability. CLEARLY NO ONE CARES ABOUT THE END USERS EXPERIENCE! Thankfully my usage is 100% 30, 90 & 365 days so I’m not in jeopardy of being out of compliance. But I’m only one user! Seriously guys…it’s NOT ME! It’s you!.CanineCountessVersion: 2.17.0

Doesn’t receive cpap dataTheir status page says: “ We continue to experience delays syncing data from your ResMed PAP device into the myAir app. We recently sent an over-the-air (OTA) firmware update that introduced two new features and an improvement to the communication capabilities of the AirSense 11. This had an unintended impact of significantly increasing the amount of data being sent between therapy devices and the ResMed AirView cloud server, resulting in backlogged and delayed data in myAir and care provider systems. We know how important access to your data is, and we are working around the clock to resolve the delay so your data can be updated as soon as possible. Your data is safe and still being stored on your device, where it can be viewed with the “My Sleep View” function on the device itself. We expect the data to be restored in AirView and myAir over the next few weeks, at which time you and your provider will be able to view your therapy and adherence data on these platforms once again. We will continue to provide updates within the myAir app and on this webpage. Your clinician can view their AirView system for updates regarding access to your and other patients therapy data. Thank you for your patience and understanding.l.SanwchVersion: 2.12.0

No longer works. Still horrible.Update: firmware update results in BLANK PWGE! No score in the morning. How many days will we have to deal with this “improvement?” So, still bad. You have to click twice just to see mask seal score. All the screen space consumed with boiler plate descriptions are one-time reads but every-time nuisance screen-space hogs. Let us see a 1 screen, no-scroll, no double-click screen summary of our score like we used to have! Then call in sick. Update: still horrible. Hours to Days to populate. And why dumb down the information and add wordy explanations? Mismanaged. It wasn’t broke so you shouldn’t have “fixed” it. No app is for the users. They’re to collect more data and identify/mine usage patterns. If there is another app which could work with my CPAP machine I’d drop this one in a heartbeat. Congratulations! Original: Not working work all morning, checked for an update, found one. Against better judgment updated, now all I get is a first screen with Getting Started and Sign In - AND NEITHER WORK. Magnificent job. Glad to get my money’s worth. Especially for something no one asked for. Just make it work and stay out of the way..TruReviewTooVersion: 3.6.0

Does not seem to accurately log my sleep timeThe times on my CPAP and the app don’t match. The CPAP machine records my time accurately, but the app will either severely undersell how long I used it (and it WILL show I used it — it will show how many events per hour, seal breaks, and etc., so I know it’s recording SOMETHING) or, worse, will show I haven’t used it at all. Obviously this is a big problem, as my insurance needs to see me using the machine for a certain amount of time each night. I hope that my doctor will listen to my explanation and look at the chip in my CPAP for the accurate info instead of relying on this app. I’m giving two stars because it seems like this issue may be localized to my app or machine, as many other reviews are quite positive. If whatever is wrong with my app-machine connection is fixed and the app starts recording my times correctly, I will come back and change my star rating accordingly! The app’s promises are quite good, and when and if I can get it working I know I’ll be happy. It’s just getting it working correctly that’s the problem, and ‘working incorrectly’ in this instance could cost me my machine..GodzillaUnboundVersion: 4.3.1

No longer worksI’ve been using the app for quite some time without problems. For the past week, however, it is not showing data. Like other users, I was patient at first with the problem. I tried to reset the machine, delete and reinstall the app, etc. Now, I’m giving up as it seems like the app is permanently broken. The support responses to other reviewers indicates they are not working on a solution. Very frustrating. Edit: According to other reviews the issue is due to 3 G discontinuation. Would have been nice if developer had acknowledged this instead of messaging that I should contact the equipment supplier. They should also acknowledge the app limitations in the app description to save users a lot of frustration due to lack of data. Failure to do so seems disrespectful at a minimum. People use the results to evaluate a health issue and make necessary adjustments (e.g., poor mask seal score=try new mask to improve sleep quality, low hours=rearrange schedule/priorities to get more hours). The issue directly impacts the health of users and it seems irresponsible to leave this unacknowledged for potential new users who may be confused as well as current users who rely on the data..4beezzVersion: 2.3.1

Privacy IssuesUpdated Review: Following my original review below, the developer responded to emphasize that our (yours and mine) data is kept securely on their servers. That’s a misleading reply, and it needs to be called out. To the developer, I’m not talking about how well data is “protected” on your servers, and you know it. I’m talking about the SALE of our data. To the reader, read their privacy policy before you sign up. It specifically says Nationwide can sell data it collects through your medical device (and use of their services) to advertisers and other 3rd parties. Why on Earth would I want advertisers to have a profile of me based upon detailed and private medical data? No wonder this is the largest CPAP company in the country. They make money selling equipment, resupplies, and eventually, they sell you. Tell me I’m wrong, devs. Go ahead, I’m waiting. Original Review: There’s no other way to put this, the privacy policy of this company is just plain creepy. Before you sign up in the app, understand that you are giving Nationwide permission to use/sell your extremely personal medical data for advertising and who knows what other purposes to 3rd parties. Deleted with prejudice..Dexter Dreaming DarklyVersion: 4.0.0

Still useless.Adding to my previous poor review (below.) App has not provided me any data for the month of August (today is the 15th.) Feels like the Cpap machine is working and the VERY limited info provided on the Cpap screen each morning claims the same but I’ve been pretty tired recently- impossible to know what’s going on in my body without at least an oxygen rating. Company claims on the app that they had glitches with an update and are working round the clock to fix it. Maybe the “company” is one guy, he’s going 24/7, he’s exhausted, and inept? In this day and age, how does a company not get this fixed more quickly? At least just revert back to the previous software (which also would cut out randomly and leave me with no feedback but didn’t go dead for this long.) The AirSense Cpap people should be riding this app developer hard. Downgrading from my review of several days ago. None of my info has updated since last week. Obviously many people in these reviews are complaining which means there are a lot more who are unhappy but haven’t bothered to post a review. ResMed should get on the app developer. I’m going to try to find ResMed customer service online..Stina BoVersion: 2.12.0

No cell reception, no Bluetooth optionThis device cellular connection is terrible. I have full bars on Verizon and T-Mobile and AT&T from my home and yet this thing has no signal, or one bar, no matter where it is moved. No data is uploaded. I can see this is going to be a point of debate with the insurance company, as no one told me about the stupid 90 compliance rule for reimbursement and I didn’t set up the app until after using it for a week—-and this device also doesn’t start tracking until after you set up the app— it keeps NOTHING until you set up the app, despite apparently sending cell signals to the cloud without you knowing it. So now I’ve lost now 8 days of data, because even after setting up the app, it won’t connect to the cloud. Not to mention that I was sent this thing without any option to select from vendors. It seems like a decent device, but there is no way to correct the fact that ResMeds integrated automatic, and active-without-telling-you cellular connection doesn’t work and the user has no control over it either. Perhaps a Philips device would be better? I’ll never know, I suppose..SnedjbVersion: 2.0.0

“Integrates” with Apple’s Health App - nope!This app pushes users to allow for “Apple Health integration” which you would assume means that this app would share the information it has with the Apple Halth app so you could track all of your health under the protection of the privacy Apple provides. This is not at all what this app is doing however at all – it asks permission for integration so that it can siphon up all of your health data that has nothing to do with sleep apnea. To be perfectly honest, I’m surprised Apple even allows companies like this, companies that sell health products, to vacuum up all of your private health records so they can market to you, or maybe even sell that information of yours, I don’t know what they do with it... But they definitely don’t share any of the data that they have regarding your sleep apnea that you would think they would share with the Apple Health app since that’s what everything else that I’ve integrated with that app does. Apple should investigate what this company is doing with our private health data. And this company should be providing the data they have on me to Apple – not the other way around..ConcernedUser9998Version: 3.8.0

No Wireless / No WorkFrom my understanding of the reviews and online research for the app to function you must have a strong wireless signal. The device syncs the data to the cloud and once completed transfers the data via Bluetooth to the app. Since my device shows empty wireless bars with a diagonal line regardless of the room it is placed or even outside I’m unable to connect wirelessly. If the device has a strong wireless signal it syncs data to the cloud and then syncs via Bluetooth to the app. No wireless signal no app functionality. As far as gaining any insight from the previous night’s sleep it serves no function. Other information in the app is easily obtained online. The app does not have the ability to change settings on the device. What’s the purpose of Bluetooth? If you had a strong wireless signal and the data is sync with the cloud the app could then sync with the cloud bypassing Bluetooth. What would make sense for individuals like me with no wireless signal is for the app to receive data via Bluetooth from device then the app to sync the data to the cloud. Which brings me back to “What’s the purpose of Bluetooth?”.CPAP BobVersion: 2.3.1

Needed improvementsThe AirSense 11 machine itself is excellent — it has drastically improved my sleep quality and left me feeling more rested and energized during the day. It’s comfortable to use, reliable, and has quickly become an essential part of my nightly routine. I would absolutely recommend it to anyone looking for a high-quality CPAP device. That said, the companion MyAir app could use some improvement. I’ve noticed that notification flags appear but cannot be cleared, which makes the interface feel cluttered and a bit frustrating. Another downside is that if you use a travel AirMini in addition to the AirSense 11, there’s no integration between the machines or the apps. This means your usage data, streaks, and progress tracking are split between the two devices, even though they’re both from the same brand. Overall, the hardware is fantastic, but I’d love to see the app updated for a smoother, more connected experience — especially for customers who invest in multiple machines all costing in excess of $1000 from the same manufacturer..PaytoniousVersion: 4.0.0

Triggers drowning incidentsHave to feel aggravated before falling asleep. My Have to feel aggravated before falling asleep. My control over Ramp time is nonexistent. Light for “RAMP” is not functional; so, I can neither turn it off or on. I feel like I’m drown at the setting of 4 which I cannot increase or decrease until the RAMP time extends long enough before goes to 8 or above. I doze off; I get aggravated with a drowning feeling at setting 4; have to calm myself down and trust the machine will go up to 8 eventually. I never had this problem before this improved model 11. I was given my old one when I arrived 6 years ago. I might have to go back my old one. I might chuck this one. I had almost drowned twice and this experience reminds me of those experiences. Why don’t I or why can’t I control my own breathing with this new machine? And if I can’t fix it now, I do I have to go through the aggravation of someone fixing it for me when I’m the one doing the breathing! The star represents a negative star! I would give 5 negative stars if I could! control over Ramp time is nonexistent. Ohh.B. LyndonVersion: 2.13.0

Needs Apple Health IntegrationI’ve been using this app for almost 2 years with no data collection or syncing issues so far. However, a genuine request would be for this app to sync its sleep data with the Apple Health App on my iPhone. How this simple integration was left out is head scratching. It would have made my experience with my employer’s benefits solver much simpler if the sleep data collected in this app transferred to Apple Health App. I could have proven I’d been tracking my sleep for the program’s required time frame. That’s really the only data collection point that would need to be shared. Please add this feature and I’ll update my review and star rating. Update: this was part of the response I got from the developer. “While we would love to provide your data within Apple Health, their HealthKit doesn't currently have the ability to integrate with sleep therapy data. We know this is a popular request and should they add this integration within their HealthKit we will certainly look into this for future versions…”.MxazVersion: 2.5

This app is a nightmareMy machine is fine. I’m on day 8 currently and after a week of using the app, my general thoughts are this app is absolutely worthless. It’s supposed to give us basic answers to our sleep routine and the app doesn’t provide that. It never syncs. I close it, delete it and redownload, sign in AGAIN, only to be met with “no data”. My connection is great in my home, but somehow the machine says 1 bar. I literally can’t move the machine anywhere else so each night I’m met with the same disappointment. In 2022 when technology is at an all time high, I find it aggravating that the app is so utterly raggedy. Thank goodness the machine tracks my actual sleep data for insurance- bc if I had to rely on this defective app, I’d be losing my free rental from insurance. This app needs serious work and looking at the developers responses, they seem to think it’s all OUR faults for poor connection, or our lack of understanding of how it’s supposed to work. The app is garbage and only gives minimal answers and solutions to real technical issues users are clearly having. Paying this app dust!.LaseiaVersion: 2.3.1

Slow access to data, dated user experience, but it mostly does the jobThe app is constantly saying I have no data. Support always claims that this is due to slow uploads or a bad cellular connection but cell service is excellent in my area, and it’s easy to tell that they’re lying because most of the time I can switch to the history view, switch back and the data populates immediately. Two years in on home screen widgets and the only widget this provides is a today view widget, and to add insult to injury the today view widget broke completely in their last release, so I have to launch the app anyway. I can’t get access to my data except via PDF exports (ie: no API, no CSV, no HealthKit support) so working with the data is incredibly manual and obnoxious. I can’t get status on my apple watch, which is where I’d most prefer to see it, as that’s the device I’d rather check in the morning. This app is a janky mess, but I wouldn’t give it *one* star, because for a mandatory app provided by the manufacturer of a medical device I have no choice but to use, it at least sort of does the job. They *could* have provided me with utterly nonfunctional garbage, and I’d have no real choice to use anything else. I launch it, I can see basic information about mask fit and AHI, and it uses FaceID so I don’t have to type my password every time. So it is squarely mediocre. (Although you know what breaks FaceID so this feature is useless half the time? A CPAP MASK.).Glyph!Version: 2.5

Decent but lackingThere are two things that I think could greatly improve this app 1) quit the mandatory sign in process every few days. Leave a device signed in. Are CPAP units the target of hackers? Is how someone slept information that commands a high price on the dark web? Leave the app signed in! If someone is concerned let them sign out or have an option available inside the app that lets the user select their preferences 2) I get the whole cloud based information processing delay in getting the previous nights sleep results. But, the unit could sync with a phone locally before it has to go to the cloud. My phone sits 5” from my unit. The info can still go the cloud but that wouldn’t preclude it from being sent to a phone first or simultaneously thanks to the miracle of Bluetooth. This would afford people real time information in their sleep and the cloud info would still be available to their doctor. And before anyone says HIPPA - you could just as easily establish an encrypted connection with the machine using biometrics or two-factor credentials..TXThinkTankVersion: 4.6.0

UPDATE: Therapy data delayed again.UPDATE: I don’t know what’s wrong with this app when I need to see my data it’s simply not available. The data is being recorded, they say, but that doesn’t help me adjust settings in real time to understand my therapy. Please get it together. Patients rely on receiving consistent information. Original: My iPhone is updated to the current iOS 16, but this app is not. I should have taken that into consideration before I downloaded this app, which simply doesn’t sync whether I’m on wifi or using cellular data. I’ve had to delete the app and reinstall it, and once it synced, more than 15 hours after I woke up. All other Bluetooth devices in my home, or car, sync to my phone without error. So this app is the issue, not my connectivity. I hoped to use this app to track my therapy data automatically, but it’s impossible because the data will not sync. Since the same data is available by looking at the CPAP machine, I recommend manually recording it with another app, spreadsheet or by using a good old fashioned paper and pen..MisslejoieVersion: 2.12.0

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