Take charge of your sleep therapy success with myAir™, an exclusive app available to Resmed AirSense™ and AirCurve™ users.
GUIDED SETUP
Whether you set up your equipment at home or in person, myAir helps you get started with confidence and ease. The Personal Therapy Assistant* feature provides interactive voice-guided instructions to help you set up your equipment and fit your mask. myAir's Test Drive* feature helps you get comfortable with therapy using your machine at different levels of air pressure. The app also offers a Library of helpful videos and guides that show you how to set up your specific AirSense or AirCurve machine and Resmed mask, as well as how to get comfortable on therapy.
PERSONALIZED SUPPORT
Getting used to therapy can take a little time, but with the right support you can enjoy a great night's sleep. myAir acts like your personal sleep coach. It guides you through therapy and connects you to the support you need, when you need it.
myAir offers tailored coaching, tips and videos to increase your comfort and success. For example, if you have problems with your mask seal, myAir will provide tips about how to fix it. The app also offers a full Library of helpful videos and guides to answer common questions.
Along the way, you'll get email and push notifications that encourage and support you. With regular check-ins*, myAir proactively prompts you to see how your therapy is going and provides coaching if you have problems. With your prior consent, myAir also shares your therapy insights with your healthcare team* so they can be more connected to your care.
SLEEP THERAPY TRACKING
With myAir, you can easily access your daily sleep therapy data to monitor your therapy progress. Simply log in to see your nightly myAir score, which shows how well you slept on therapy at a glance. Detailed metrics help you track your therapy progress over time. You can also download a therapy summary report to keep for your records or share with your healthcare provider.
INTEGRATED WITH HEALTH APPLICATIONS
myAir integrates with Apple Health and Health Connect to display the health data you track alongside your Resmed therapy data.
Learn more at Resmed.com/myAir.
*Feature available only with an AirSense 11 machine. Not available with AirSense 10 or AirCurve 10.
Note: myAir is available only for Resmed AirSense and AirCurve machines with built-in wireless connectivity. For the AirMini™ machine, please download the AirMini by Resmed app.
Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. If you think you are experiencing a medical emergency, seek immediate medical attention.
MyAir™ by Resmed App Comments & Reviews
POSITIVE REVIEWS
NEGATIVE REVIEWS
MyAir™ by Resmed Positive Reviews
App does what it is meant to doI’m only here because I had to do an app update, which does not occur too often so I was looking to see what was updated, and noticed all of the negative reviews. I have been using my ResMed CPAP for over 3 years now and I do not understand all of the negative reviews for this app. I read several and have been sitting here shaking my head. People complaining about how their machine operates and whatnot. I have several bones to pick with my machine, which maybe 2 or 3 days a week decides it wants to perform like a jet engine on take off. But this review is for the app, which does exactly what it is meant to do - syncs with your ResMed and shows you the sleep data, which takes some time to sync from the previous sleep cycle (about 10 minutes? I’m not sure since I don’t sync it immediately after waking up). I use the app while on WiFi, with a VPN, and have no issues connecting to my machine. I’ve used the app while on crappy hotel WiFi as well with no problems. This app shows the bare basics so if you want a more accurate account of how you are sleeping, take the memory card to your doctor and they can look at the data more thoroughly. Or buy a Fitbit, even the basic ones will show you your sleep cycle with REM data. This app gives you a very basic account of how you slept the previous night so it performs as advertised..Booyah474Version: 2.0.0
Minor issuesI only have two minor issues with this app. Apparently when I get up in the morning the app is reporting it as the previous day. Because of my job I don’t get to bed until after midnight. So as an example: I go to bed after 3 am Friday and wake up generally around 10:30 or 11:00 am on Friday. Yet my data when it finally comes through shows up as Thursday? I kept track of the time on CPAP therapy whenever I wake up. And that’s the time it shows up as the previous day’s data. Why? Also, is there any way to get much more in-depth information like what the Doctor would see from machine data? I think that would be awesome to see that. Note: Just received a response yesterday after I wrote the above review. It was a really good explanation about the time running noon to noon of the following day. Now I understand. Looking at the app information further, it does seem to give you the information in regards to Compliance Issues that are required for say DOT in the case of Commercial Truck Drivers. Again you’ll still need a detailed report from your Doctor for the required physical. I changed my rating to 5 instead of the original 4 stars..Seminolesfan76Version: 2.14.0
First 3 weeksI received my machine and I was reluctant to even have to use one. Prior to using a machine I was having neuropathy on both feet. That kept me up most of the night. I went through the walk through of the machine with the Resmed representative and started using it that same evening. I needed to get 4 hrs a night and I had to work at it. The comfort of the mask is paramount to having a successful experience with the machine. I was able get my 4 hrs but I really had to work at it. I did notice almost immediately my neuropathy went away and that was a blessing in itself. But I wasn’t sleeping with the mask on, I was just making sure I got my 4 hrs. Sometimes I would wear it for an hour and off for two and then on for an hour, sleep for 2 and then back on for an hour or as long as I could handle it. I finally remembered that I was sent a different mask and Of course my wife knew exactly where it was. The mask was a little different and it only had one headband and it was a nose mask. It was so much lighter, the first night I used it I slept 9 hours. I’ve since been getting my 7 hrs of sleep almost every night. Don’t settle for being uncomfortable with your mask, find the right one for you. It’s the difference of making it work for you or not..Jerbo ScuderoVersion: 2.6.0
Confused againI have noticed over the past two or three months that my scores have been very crazy. I look every morning to see how many hours I’ve slept, etc. I have noticed that I have mean red faces on the mask seal area. When I look at the history, I’m seeing that my numbers are way out of range. So, as I’ve said for the past two or three months I have really been paying attention to my mask seal. Nothing that I do at home improves my mask seal at all. Now mind you, I am not having any leakage in my mask at all during the night. So why am I having these crazy numbers that I’m receiving in my mask seal that tells me to adjust, adjust, adjust? Finally, I consulted my doctor’s office. My doctor looked at me in amazement that I was telling him about my awful readings through this application. He immediately printed out a copy of his report that was pulled from my ResMed AirSense 10 Respond that I’ve had since August 2024, and showed me that I was not having any issues with my mask seal at all! So, my question to you is, are you experiencing an issue with you app with other users like I’m experiencing? I would love to hear from someone about this issue. Thank you..JCinTexas21Version: 2.23.0
Works great!!I don’t understand all the negative reviews. I had no problem setting it up, or using it. People need to realize that’s the hours recorded are for 24 hour periods. Where I’m at, which is Pacific standard time, it goes from 10 AM to 10 AM the next day. That means if I go to bed at 8 AM and sleep till 3 PM it’s going to record two hours of data for the first day and five hours of data on the following day.(I work nights) and I find that in order for it to sync The power button must be Long pressed until the green light goes out. Because if you only press the power button once, it doesn’t seem to sync while the green power button light is still on. And I find that by closing the app completely and restarting it will cause it to sync immediately. This app isn’t supposed to give you the same details that your doctor gets, but this will show you if you’re in compliance for your insurance company. And I highly recommend looking at the report that is generated from the summary which will give you your 30 day, 90 day and year-long results and your conformance. Which for me is using it 70% of the time which is 21 out of 30 nights a month at least four hours a night..Killr KadooganVersion: 1.10.2
Great App - One Request for an UpgradeI’ve been using this app for 18-24 months or so. In terms of information output, it gives me exactly what I’m looking for, so Kudos to the makers for keeping it simple and direct! There’s one feature, however, that I suggest needs an overhaul: getting from one date to another when wanting to review the past days one at a time. Presently you can select a date and review it; but when you want to check another date you have to hit “back”, scroll to the date you want to look at, open it; then repeat for any other date you want to see. In a Swipe culture, we need the opportunity to swipe to another date. We also need the “home” of the list of dates to land back at the last date I reviewed, rather than going back to the current date. Example: Perhaps I went camping a few weeks ago, and am curious to review how I did during that week. The app needs to allow me to go back to that week, swipe around those days of camping, then if I hit “back” it needs to land on the range of dates I was most recently looking at.
The way the app functions presently is highly labor intensive, as apps go, when it comes to viewing day-specific activity on various dates..New2sudoku222222Version: 2.5
Having a blast with the appI am 70 years old and was recently retested and still have a slight trace of sleep apnea. I decided to go ahead and was directed to purchase the ResMed AirSense 10... I was curious about the advertisement of your app so I downloaded it and was glad that I did. It is interesting to follow the progress of everything but it would be nice to have a space for notes if there is a discrepancy with the data and actual time involved.
As an example last night was the fourth recorded night and my highest score (98) with almost the longest sleep time. Although, now that I think about it, I may have thrown things off because I didn’t turn off the AirSense 10 right away. I was too excited trying to text an email to my doctor about what just happened so I texted him an email that took hours to do. For the first time since around 1980 I had a full fledged nightmare that I could remember for at least a few seconds, thanks to the CPAP for jogging my rem sleep and this software for recording the event. I know that there are separate word processors but it would be nice to have space on this app to leave explanations for sleep periods, as in this case.
Thanks for such a wonderful app!.Tora4850Version: 1.10.2
I don’t know why the low star rating?Ok I was skeptical to download the app based on the one star reviews, but downloaded it anyway, and I’m glad I did, so far it’s been good with my iPhone 11, I like that I can see a semi detailed report of my sleep patterns on my phone. My sleep studied showed I have 27 apnea’s per hour, and the app confirmed this, my doctor also told me that the opioids I take for pain (Oxycodone) is what’s giving me breathing problems when I sleep, my research showed he was right, oxycodone can cause respiratory problems, this app also confirmed it, while taking oxycodone i had 27-28 apnea an hour, when I stopped taking the oxycodone I only had between 4-9 apnea’s according to this app, and started feeling better mentally and physically, minus the back pain which I will find another alternative that is NOT opioids. I also like that the app has a sleep score, 1 day I got a Sleep score of 100 and man that score was on point because I felt so rested with no headache’s , I felt like a million bucks. Now striving to get a 100 score every-time, Great app, to the developers; keep up the good work :).Rose.b6211Version: 1.10.2
Better but…I wish I could set a schedule in the app for my typical night, or at least that it waited until the late afternoon before considering my cpap use for the next night. And since I’m supposed to use it whenever I sleep, I wish there was a nap mode I could turn on for the rare occasions I take one. I’m very much a night owl, confirmed by my sleep specialist years ago, before apnea added to my sleep problems. After my initial sleep study and keeping a sleep diary, he told me that my insomnia was due to my denying my natural sleep cycle. So I’ve given in and stay up late most nights. Kids are grown and I’m no longer working so I’m able to do that. I’m usually up by 10 AM or so but my insomnia has been worse since having Covid over a year ago so some mornings I want to sleep in longer so I can get more than 6 hours, especially when that’s not in one stretch. If that ends up being after 11, any use after then shows up on the app as the next night’s sleep. So, unless I write it all down, I don’t know how that next night actually went. Since I’m often not all that alert even at noon, I kind of rely on knowing that info before deciding if I need caffeine or just need to wait to do the tasks that take brain power..KrismortVersion: 2.15.0
RedMed Airsense11 Autoset - Apria AppI love this app. I had a CPAP in the past and it was quite effective, but this machine along with the app takes it to a whole new level. It’s actually fun to check my daily stats to see objective data that monitors my sleep and monitors my improvement. I love this app. If I could offer one thing for the programmers, it would be add a comment box in the daily stat section for user input. For example, the first day I got my machine, in the afternoon, I performed several “tests” to get me used to how it works and feels. However, those tests were lumped into the night’s data and made it appear to be all over the place. I would have liked to make a note on that day. Another night, I needed to re-adjust my mask straps and interruption showed as “events.” I would have liked to make note that I was adjusting my mask. In another occasion, I had the humidify set too high and sleep was disrupted by condensation in the hose. This would be another opportunity to leave a note on that day. Other than that, this app is awesome!! Thank you..Paula DouglassVersion: 2.18.0
Refresh Update !!!!!Still waiting for the refresh update for the app on my phone..Again I had to replace my old phone with a new one but when I went to redownload the app on my new phone the refresh screen doesn’t update anymore..As far as the no issues at but it would be nice to have that again please I have asked before !!!!! So again please that would be awesome…
So every time I pulled my screen down it won’t refresh with my machine update while I’m on the cpap it did before now it’s gone !!!! On your next update can you add that feature again it was nice to see my hours update while on my machine instead of pushing my power button on and off to have a update…Now that I think I can say everyone would love to have that feature !!!! Again had it on my old phone but now I have a better phone it won’t refresh with updated usage while using,PLEASE UPDATE THAT WOULD BE A TREMENDOUSLY GREAT FEATURE !!!.ByronCenterVersion: 3.0.1
App is really good! Does what it is intended to do.Although I have been a CPAP user for about 10 years, I never could get good feedback on my sleep. Even taking the card to my doctor I would get a “doing great”. I have recently updated my machine from a S9 to the newest 11 machine. I have been very impressed by the info I get in the app. It is easy to set up and easy to use. I generally will download my data before I am out of the bed. I have not had any download issues. One thing I would request that the developers to consider is having a “comment box” in the app that I could enter reasons for not having a good score. I had a 65 last week and it was because I just could not sleep. So i got up at 4:30 am and was short on sleep hours. (I have insomnia as well) Being able to enter that would help in a personal evaluation. Users could document issues with their mask and other things. Not a long box, just enough to remember why the score was low. And not the ability to modify your data. Thanks in advance for that consideration..MTGNPVersion: 2.3.1
This is a good app, BUT…… I was prescribed a Sleep therapy device for use while waiting for a tonsillectomy to be done. Leading up to the surgery, I began to have issues at times with my nasal mask leaking. The feedback from the app is great in that it recommends ways to fix that problem, but it does not allow for the user to provide any answer to the care check in questions, other than Yes the information was helpful, or No, the information was not helpful. Due to surgery recovery, my Doctor has recommended that I suspend using my Airsense 11 therapy device, for example. I was contacted through email and there was no way for me to communicate that with Resmes. Then, I started getting contacted with questions through the app. I am over 50, and my tonsils were extremely large, so recovery is taking a bit longer than expected. Once I fully recover, I will get back to using the product. Is there any plans to provide a way that users can provide feedback through the app for a situation like mine in the future? I’d give the app a higher review if that could be done. Thank you..A user in CAVersion: 2.10.0
App is very good but two suggestions from a Senior CitizenOverall I gave the app 5 stars but as a user and retired software developer I have a two ‘user based’ suggestions.
1. Instead of showing history by specific month, base display on last 15 days so users can easily see continuous progress’s with out switching month. For example, this morning (Nov 1st) the display opened showing November and I had to switch back and forth to see how my numbers were progressing. Since I check each of the history item every day, it is not very user friendly. From a user point of view, this is unnecessary clicks and makes it some what harder to see true recent progress. Old people like me are not going to appreciate this added complexity.
2. I can not find anywhere in the app that shows pressure reading from the nightly process. I have to go back to my machine to verify pressure readings.
I have a Airsense 11..Chuck b 1949Version: 2.1.0
Only one suggestionI really love that ResMed has a companion app to go along with their machine. It is so helpful. I love striving fur 100% and that’s even better when my friend, who started therapy a couple weeks before me, gets competitive with our showed. The ONLY thing I really wish the app had was a notes section for each session. I am normally a side sleeper, but occasionally I end up on my back. I learned last night that when I sleep on my back the amount of events is much higher than when I sleep on my side. Last night while on my back, the machine recorded 6 events per hit vs. the 1.4 or 0.8 that are recorded while sleeping in my side. I would like for my dr to be able to see those notes so she knows why there was a significant increase. If you can figure how to add a notes section for each session and figure out how to let the Dr see those notes, I would give you the highest rating… note I just had to write out in my sleep diary notebook..@vantalleVersion: 2.21.0
Suggestion for future upgradesThis is my third try at using a CPAP machine over the last 15 years or so. My prior experiences all failed before I could get full benefits of the treatment. A combination of the much improved machine and the immediate feedback support of the app made it possible to get through the mask anxiety and finding a mask that worked.
I appreciate the daily feedback, even the cheesy coaching, helped me stay with the treatment until I could feel the benefits and improve my life.
There is one improvement that you might consider. It would be great to have the ability to provide notes visible to the clinician. For example; on a night with minimal use - “Got up early for travel” or “mask disconnected during night and I didn’t know until morning “ or “I am really struggling with the mask”. One might note a medication change -“Sleeping pill tonight”, or “Trying different mask”.JBW1234568Version: 1.10.2
Content made for older white men?I’ve worn a cpap for 9 years and started wearing one when I was 30. I just upgraded my cpap and now am using the app too. Positives: The app tracks data nicely and it’s neat to see the feedback in real time. It’s great that this also gets transmitted to my provider too. Negatives: The ‘helpful’ videos show mostly older white men, and a few older white women, using their cpap masks. As a 39 year old woman, none of these help address how to adjust the cpap mask without having more hair breakage, best hairstyles to maintain hair integrity and keep mask straps in place, how to best position straps on face when wearing face moisturizer and serums to bed, etc, etc. this app also tracks how many times your mask is on/off through the night- I have a 4 month old, so this is really only tracking how many times I get up to breastfeed during the night. The questions the app asks are all yes/no questions and feel like they are catering to a demographic that is not helpful to the rest of us..Cpapwearing80sbabyVersion: 2.13.0
Useful, quick glance of CPAP statsI have used this app daily for a couple years to monitor my CPAP therapy. It’s easy to use and allows clear tracking of my statistics.
Recently the app had an update to include a detailed report that has further breakdown, like the doctor is able to view. I LOVE having access to this report without waiting to visit the doctor. A very good added feature.
The only issue I’m having is the most recent data is not displayed onscreen after the update. I have to scroll over to view it. I liked being able to click on the “seal” or “events” heading to immediately view last nights data without scrolling. I think now it’s showing the beginning of the month instead. It may seem like a small change, but was confusing at first because I thought I was missing data since the dashboard numbers didn’t seem to be reflected in the detail screen, only to discover I now need to scroll to see it..MLE35279Version: 1.10.0
This app is pretty good.I started suing a CPAP machine in June/2019. I was aware this app myAir existed. However, (back then) I didn’t like this app and deleted it after a couple of days. That being said, I downloaded this app again a week ago (Jan/2020). I can honestly say that I am very happy with the myAir app. The UI is friendly. This app is simple to use and even more simple to understand. Even though I know my CPAP machine has helped me a great deal, this app gives me further confidence that the CPAP machine treatment and SLEEP is going very well. It’s not really a “knock”, but I will say it because it may help some other users of the myAir app or those whom are considering downloading/using this app. I wake up at 05:30am every morning. Although I check the app when I wake up, the myAir analysis and sleep score are never ready until about an hour later (@06:30am). That’s all. The myAir app gets 5 stars..DantasticsVersion: 1.10.1
New user impressionsThe good:
Easy to set up
Clean app layout
Helpful summaries
Trends integrate with Apple Health Data
Things that could be better:
Add the ability to control the AirSense 10 settings from the MyAir app. Turn Ramp On/Off & Mask Fit.
Add a “Get Data” button so user can choose to get data from the CPAP device immediately after waking. It takes ~ 1 hour from the time I wake up and shut off device to receive results on the app. Providing users with the illusion of control over results/session data would give the patient a greater sense of control and build their trust/confidence faster.
More granular control over which Apple Health trends to track with MyAir would make the experience more valuable and provide users with a greater sense of control over their own data.
On the Dashboard, it would be nice if clicking the date cycled through views with options to view, weeks, months, custom date range, and an “All Time” view of the daily card. Maybe it does, I’ve only used the app for 5 days.
Content linked in the app takes users to ResMed website content and users are asked to login and accept cookies. Too many clicks and why do I have to log in when I’m already logged into the app? Too many log in requests in the content experience = Too much trouble to log in again to read content..CapitolagirlVersion: 2.17.0
Longtime userMy CPAP is supplied to me through the VA, so I don’t have much leeway’s in what I get. My current machine is an Airsense 10 Respond, which I’ve now had for several years. Overall, I’m satisfied with the machine. The MyAir app leaves much to be desired. First and foremost is the lack of integration of the data with other health apps, such as Apple Health (and back when I was using it, Google Fit.) There is also the regular delay in transmission of daily data, as others have noted. Knowing what my current and historic settings (pressure, etc.) are would be helpful as well.
My headgear is the Swift FX or Her, using the XS nasal pillows, which are still slightly too large for my tiny nose, but so much better than the ones I was initially sent. My only issue with the headgear is that even when adjusted properly for fit, during a restless night, it will work its way off, resulting in lower sleep score due to loss of seal..NonnaAshVersion: 2.3.1
Shows data and helpful videos as in app thumbnailsApp seems to work as pictured in the App Store thumbnails. Has a lot of helpful videos, displays the summary on your phone in an easy to understand screen. The videos came in handy while I was learning to use the device as well great tips on adjusting mask.
It's only been a month of use for me and other than the sleep data from my FitBit, this is the only other app that gives me sleep data so I don't have a lot to compare it to.
I just started using my AirSense 11 when there were data delays causing data to not show up. Unsure if the problem was app or machine related, no updates or acknowledgement on app or ResMed website addressing this for several days, though I saw posts online on several different sites from other users having the same issues when I searched the web..LimepirateVersion: 2.12.0
Glad there’s an app. Some things need fixed.First off, I’m glad there’s an app. It’s one of the reasons I chose ResMed over other CPAP machines. That said, there are a couple of things that need fixed. Syncing: the app doesn’t show data for a very long time (hours). I have a bad data connection where I live. Since the machine connects via Bluetooth, why do I have to wait to see results? Why can’t they sync to my phone directly? Or even better, why not give future versions of the hardware Wi-Fi? Apple health: it would be great if I could see my data in apple health. At the very least it could contribute time in bed and time asleep data. Adjust machine settings in the app: since the machine and app are connected via Bluetooth, it’d be great if I could edit the machine settings on my phone. This would be a huge win as the little touchscreen on the device isn’t great. It’d also be good for customers with accessibility needs..Harmonator08Version: 2.12.0
Good with one faultVery good app overall. I like the graphical layout and charting options and don’t mind the delay in data availability that some have complained about. Certainly this is a better app than the competitor I used to use when I owned a different cpap machine. My one complaint here is the mask on/off measure. This should be a measure of involuntary mask displacement, such as when someone removes their mask during sleep, or could be omitted altogether. What it should not be is a measure of the number of times per night a person wakes up and turns off the machine. People get up to use the bathroom, to tend to children and pets, and for many other reasons. This isn’t related in any way to sleep apnea or to the use of the machine itself and shouldn’t be factored in to a calculation whose aim is to quantify sleep quality based on apnea. Otherwise this app does what it needs to..BeantownMacVersion: 2.3.1
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MyAir™ by Resmed Negative Reviews
Heard of WiFi?? Does it sleep until 10am??We live in the country and don’t get the best cell service. So since bedroom is in lower level we get 1 bar at best. Says to move it to a better location but most people I know sleep on their bedroom not the living room or kitchen. With WiFi we have a great connection all over the house. We will have even worse cell service at the cabin this summer. WiFi would be very helpful. Data might not go to the cloud but it could go machine to cell by WiFi and the to cloud when we get to a good cell connection. Duh it’s 2021 right?
Next of the many reasons for the 1 star rating is that if you bump the power button and shut it off almost immediately it still counts that as your score for the night for a VERY long time. The accurate data did not appear until after 10:30 am the next morning. Is the app on doctors hours? Why would it even think to give a score of zero for a two second use of the machine when the power is accidentally turned on? Lock that crap out. My husband is just getting started on this and a zero score for the second night just made him cranky and he was going to give up. Think about how your data impacts people that really need encouragement at the beginning of use.
There is much more to say but I can see with a 2.7 rating you probably have heard a lot of it already and will just continue to ignore comments anyway.Me bonnieVersion: 1.10.2
Doesn’t Show Useful DataThis app has a nice layout, is easy to use, and will teach you how to setup/use your machine properly, but it has one major flaw. I need to be able to see if I meet the usage compliance for my CPAP in order for it to be covered by insurance. The app records all the necessary data from your sleep while using the CPAP; however, the way this app breaks down “sleep sessions” makes the data, for me, worthless. Here’s an example: let’s say I use my CPAP and then at some point I take it off for few minutes to go to the bathroom or something. The app will count that as my first “sleep session”. Then, if I go back and put on my CPAP it will start a new sleep session. Here’s the problem, the app will only show one sleep session, it will not add up your sleep sessions from the same night or even let you view them. You can only view one sleep session per day! The only way for me to check how many hours I actually used my machine for is by checking the CPAP directly, which defeats the purpose of having an app to begin with. I’m sure for some of you this is no problem, but for someone that is a light sleeper and gets woken up very easily throughout the night, like me, this app is has no value after the first night. Hopefully someone from the dev team will fix this oversight soon..BHubbbsVersion: 2.11.1
No data shows up or syncsWithout exaggeration or hyperbole, it is beyond me how Resmed could deploy an app as poor and sub par as this one. It doesn’t work at all. It shows me no data of prior nights, it doesn’t synch; it doesn’t alert me of anything, although I accepted notifications; it’s reporting functions are shallow at best; trying to reach support is practically impossible, and I could go on & on. The Airsense 10 machine For Her is also a very poorly functioning machine. It is loud. You can hear yourself breathe and it’s hard to fall asleep with it’s loudness. To boot, it’s inaccurate. Even when I have a bad night and can’t sleep the machine shows the happy face. For 12 years I have used a ResMed machine and although I had hundreds of nights where I couldn’t sleep because the pressure the doctor had set up was insufficient, the machine always showed the happy face. I never got a sad face, and I mean NEVER. I thought the new AirSense machines had updated functionality & technology, but it’s just as faulty as its predecessor. I wrote support an email and they did not respond. I am going back to my doctor & insurance to see about changing brands (maybe Respironics?). I’m ready to try anything but ResMed at this point. Missing, faulty, incorrect sleep data is the LAST thing any one with sleep apnea needs to contend with. There’s no excuse for this type of faulty equipment and bad apps like ResMed’s. They’ve been making these for decades..Sad AngelaVersion: 1.10.2
No history & Continuous Disconnecting of BluetoothUpdate: as of July 30, 2023 the app is back to not updating the sleep history. Still having issues with it disconnecting from Bluetooth as well. (I am on the current version of the app)
When the whole debacle of the app not updating with your sleep history happened I also started having issues with my Resmed Air Sense 11 randomly disconnecting from the Bluetooth connectivity in the app. As of July 7, 2023 this Bluetooth connection issue still keeps happening. I am constantly having to re-pair my device with my machine through the app multiple times per day which is frustrating. I did not have this Bluetooth connection issue until the worldwide “app outage” a happened few months ago. This app overall is an ok app. It allows you see basic information but I wish this app did more than that. I would love to be able to see when my apneas happened how long did they last, and which type of apnea it was since I have both obstructive and central sleep apnea. It would also be nice if you could interact with the app by being able to type notes regarding your sleep on the nights of apnea detection, put reminders of when to clean your equipment, or order supplies - things like that. This app could do so much more than just basic stuff which I’m hoping one day it will..FL AtvbumpkinVersion: 2.12.0
No actual supportThe app is the only way to know whether you have a leak now, it used to be that the machine would show you and even stop if you had enough of a leak, but no longer. What use is that? it should at least be an option whether you want it to shut down if it is not maintaining a seal. But mine just keeps showing a green smiley face. I am sure it did not used to be this way but suddenly it changed. Now as long as the hose is connected, I can turn the machine on and not even wear the mask and the machine will not show that it’s leaking. But in the app you try to contact support through their instructions and all I get is them sending me to my local branch or my doctor (who in turn tells me to go to my local branch,) which then tells me the only way to know if my mask has been leaking is through the app. If I have to pick up my phone and check every time to see if my mask is leaking, that kind of defeats the purpose of minimizing interruptions in my sleep.
I literally have not used this app for years once I got used to sleeping with the machine. Now I *have* to in order to detect the things that the machine itself should be able to tell me. Maybe I will request a different manufacturer next time..TerriergalVersion: 2.22.0
Okay at times.When it works, the info is great. However, I’ve been using the app and my CPAP for 7 days now. Last night, I used it for 6.5 hours according to my machine (accurate) but the app says I didn’t use my machine at all. Also, the app tries to have me register an account every time I open it and never remembers me. It’s very annoying to have to log in every single time I want to check it. The dev responses on here are non-answers. We understand that the data on the app should not be the end-all-be-all for clinical needs but what’s the point in you even making this app if someone literally said that it didn’t track a single thing for a night yet their machine said differently and your response was for them to talk to their doctor…like, no, we understand actual decisions should be reviewed through the proper channels but when there is such a drastic discrepancy between what happened and what the app said you just need to kill the app at that point or actually fix the issue. We aren’t using it to make important decisions but to ensure very basics are met for insurance compliance, roughly how many hours were used that night, etc. This issue is the app, not the machine and your doctor can’t fix the app..Cnj9009Version: 2.1.0
YIKES! No customer service and no communication EXPANDED ONI’ve been using this App for years. It just gets worse and worse. When there’s a problem, like unable to get data for days, there’s NO ONE TO CALL AND TALK TO. NO ONE TO REPORT IT TO! No one replies to emails. No one replies to submitted questions. THEY’RE CLEARLY ASLEEP AT THE WHEEL or in this case, just MIA! Additionally they added a tool that is mathematically INCORRECT and completely useless. APNEA is a serious medical problem that these techs could care less about! ABSOLUTELY HORRIBLE! Unfortunately you can’t give them “zero” stars or I would have.
Well I have given this my best shot and I’ve received two emails that were clearly form letters and failed to comprehend that I had relayed to them that I had ALREADY TRIED all of their “suggestions” and put the blame on everything instead of actually troubleshooting. You know…must be your connection (including mansplanning WiFi to me) blah blah blah. NOT ONE ATTEMPT TO SPEAK TO ME! I just received a “nicer” tech/developer? response telling me I could reach out to the first guys so round and round but no accountability. CLEARLY NO ONE CARES ABOUT THE END USERS EXPERIENCE! Thankfully my usage is 100% 30, 90 & 365 days so I’m not in jeopardy of being out of compliance. But I’m only one user! Seriously guys…it’s NOT ME! It’s you!.CanineCountessVersion: 2.17.0
Doesn’t receive cpap dataTheir status page says:
“ We continue to experience delays syncing data from your ResMed PAP device into the myAir app. We recently sent an over-the-air (OTA) firmware update that introduced two new features and an improvement to the communication capabilities of the AirSense 11. This had an unintended impact of significantly increasing the amount of data being sent between therapy devices and the ResMed AirView cloud server, resulting in backlogged and delayed data in myAir and care provider systems. We know how important access to your data is, and we are working around the clock to resolve the delay so your data can be updated as soon as possible. Your data is safe and still being stored on your device, where it can be viewed with the “My Sleep View” function on the device itself. We expect the data to be restored in AirView and myAir over the next few weeks, at which time you and your provider will be able to view your therapy and adherence data on these platforms once again.
We will continue to provide updates within the myAir app and on this webpage. Your clinician can view their AirView system for updates regarding access to your and other patients therapy data.
Thank you for your patience and understanding.l.SanwchVersion: 2.12.0
No longer worksI’ve been using the app for quite some time without problems. For the past week, however, it is not showing data. Like other users, I was patient at first with the problem. I tried to reset the machine, delete and reinstall the app, etc. Now, I’m giving up as it seems like the app is permanently broken. The support responses to other reviewers indicates they are not working on a solution. Very frustrating.
Edit: According to other reviews the issue is due to 3 G discontinuation. Would have been nice if developer had acknowledged this instead of messaging that I should contact the equipment supplier. They should also acknowledge the app limitations in the app description to save users a lot of frustration due to lack of data. Failure to do so seems disrespectful at a minimum. People use the results to evaluate a health issue and make necessary adjustments (e.g., poor mask seal score=try new mask to improve sleep quality, low hours=rearrange schedule/priorities to get more hours). The issue directly impacts the health of users and it seems irresponsible to leave this unacknowledged for potential new users who may be confused as well as current users who rely on the data..DocForbesVersion: 2.3.1
Still useless.Adding to my previous poor review (below.) App has not provided me any data for the month of August (today is the 15th.) Feels like the Cpap machine is working and the VERY limited info provided on the Cpap screen each morning claims the same but I’ve been pretty tired recently- impossible to know what’s going on in my body without at least an oxygen rating. Company claims on the app that they had glitches with an update and are working round the clock to fix it. Maybe the “company” is one guy, he’s going 24/7, he’s exhausted, and inept? In this day and age, how does a company not get this fixed more quickly? At least just revert back to the previous software (which also would cut out randomly and leave me with no feedback but didn’t go dead for this long.) The AirSense Cpap people should be riding this app developer hard.
Downgrading from my review of several days ago. None of my info has updated since last week. Obviously many people in these reviews are complaining which means there are a lot more who are unhappy but haven’t bothered to post a review. ResMed should get on the app developer. I’m going to try to find ResMed customer service online..Stina BoVersion: 2.12.0
No cell reception, no Bluetooth optionThis device cellular connection is terrible. I have full bars on Verizon and T-Mobile and AT&T from my home and yet this thing has no signal, or one bar, no matter where it is moved. No data is uploaded. I can see this is going to be a point of debate with the insurance company, as no one told me about the stupid 90 compliance rule for reimbursement and I didn’t set up the app until after using it for a week—-and this device also doesn’t start tracking until after you set up the app— it keeps NOTHING until you set up the app, despite apparently sending cell signals to the cloud without you knowing it. So now I’ve lost now 8 days of data, because even after setting up the app, it won’t connect to the cloud. Not to mention that I was sent this thing without any option to select from vendors. It seems like a decent device, but there is no way to correct the fact that ResMeds integrated automatic, and active-without-telling-you cellular connection doesn’t work and the user has no control over it either. Perhaps a Philips device would be better? I’ll never know, I suppose..SnedjbVersion: 2.0.0
No Wireless / No WorkFrom my understanding of the reviews and online research for the app to function you must have a strong wireless signal. The device syncs the data to the cloud and once completed transfers the data via Bluetooth to the app. Since my device shows empty wireless bars with a diagonal line regardless of the room it is placed or even outside I’m unable to connect wirelessly.
If the device has a strong wireless signal it syncs data to the cloud and then syncs via Bluetooth to the app. No wireless signal no app functionality. As far as gaining any insight from the previous night’s sleep it serves no function. Other information in the app is easily obtained online. The app does not have the ability to change settings on the device. What’s the purpose of Bluetooth? If you had a strong wireless signal and the data is sync with the cloud the app could then sync with the cloud bypassing Bluetooth.
What would make sense for individuals like me with no wireless signal is for the app to receive data via Bluetooth from device then the app to sync the data to the cloud. Which brings me back to “What’s the purpose of Bluetooth?”.CPAP BobVersion: 2.3.1
Triggers drowning incidentsHave to feel aggravated before falling asleep. My Have to feel aggravated before falling asleep. My control over Ramp time is nonexistent. Light for “RAMP” is not functional; so, I can neither turn it off or on. I feel like I’m drown at the setting of 4 which I cannot increase or decrease until the RAMP time extends long enough before goes to 8 or above. I doze off; I get aggravated with a drowning feeling at setting 4; have to calm myself down and trust the machine will go up to 8 eventually. I never had this problem before this improved model 11. I was given my old one when I arrived 6 years ago. I might have to go back my old one. I might chuck this one. I had almost drowned twice and this experience reminds me of those experiences. Why don’t I or why can’t I control my own breathing with this new machine? And if I can’t fix it now, I do I have to go through the aggravation of someone fixing it for me when I’m the one doing the breathing! The star represents a negative star! I would give 5 negative stars if I could! control over Ramp time is nonexistent. Ohh.B. LyndonVersion: 2.13.0
Needs Apple Health IntegrationI’ve been using this app for almost 2 years with no data collection or syncing issues so far. However, a genuine request would be for this app to sync its sleep data with the Apple Health App on my iPhone. How this simple integration was left out is head scratching. It would have made my experience with my employer’s benefits solver much simpler if the sleep data collected in this app transferred to Apple Health App. I could have proven I’d been tracking my sleep for the program’s required time frame. That’s really the only data collection point that would need to be shared. Please add this feature and I’ll update my review and star rating.
Update: this was part of the response I got from the developer. “While we would love to provide your data within Apple Health, their HealthKit doesn't currently have the ability to integrate with sleep therapy data. We know this is a popular request and should they add this integration within their HealthKit we will certainly look into this for future versions…”.MxazVersion: 2.5
This app is a nightmareMy machine is fine. I’m on day 8 currently and after a week of using the app, my general thoughts are this app is absolutely worthless. It’s supposed to give us basic answers to our sleep routine and the app doesn’t provide that. It never syncs. I close it, delete it and redownload, sign in AGAIN, only to be met with “no data”. My connection is great in my home, but somehow the machine says 1 bar. I literally can’t move the machine anywhere else so each night I’m met with the same disappointment. In 2022 when technology is at an all time high, I find it aggravating that the app is so utterly raggedy. Thank goodness the machine tracks my actual sleep data for insurance- bc if I had to rely on this defective app, I’d be losing my free rental from insurance. This app needs serious work and looking at the developers responses, they seem to think it’s all OUR faults for poor connection, or our lack of understanding of how it’s supposed to work. The app is garbage and only gives minimal answers and solutions to real technical issues users are clearly having. Paying this app dust!.LaseiaVersion: 2.3.1
UPDATE: Therapy data delayed again.UPDATE: I don’t know what’s wrong with this app when I need to see my data it’s simply not available. The data is being recorded, they say, but that doesn’t help me adjust settings in real time to understand my therapy. Please get it together. Patients rely on receiving consistent information.
Original: My iPhone is updated to the current iOS 16, but this app is not. I should have taken that into consideration before I downloaded this app, which simply doesn’t sync whether I’m on wifi or using cellular data. I’ve had to delete the app and reinstall it, and once it synced, more than 15 hours after I woke up. All other Bluetooth devices in my home, or car, sync to my phone without error. So this app is the issue, not my connectivity. I hoped to use this app to track my therapy data automatically, but it’s impossible because the data will not sync. Since the same data is available by looking at the CPAP machine, I recommend manually recording it with another app, spreadsheet or by using a good old fashioned paper and pen..MisslejoieVersion: 2.12.0
Slow access to data, dated user experience, but it mostly does the jobThe app is constantly saying I have no data. Support always claims that this is due to slow uploads or a bad cellular connection but cell service is excellent in my area, and it’s easy to tell that they’re lying because most of the time I can switch to the history view, switch back and the data populates immediately.
Two years in on home screen widgets and the only widget this provides is a today view widget, and to add insult to injury the today view widget broke completely in their last release, so I have to launch the app anyway.
I can’t get access to my data except via PDF exports (ie: no API, no CSV, no HealthKit support) so working with the data is incredibly manual and obnoxious.
I can’t get status on my apple watch, which is where I’d most prefer to see it, as that’s the device I’d rather check in the morning.
This app is a janky mess, but I wouldn’t give it *one* star, because for a mandatory app provided by the manufacturer of a medical device I have no choice but to use, it at least sort of does the job. They *could* have provided me with utterly nonfunctional garbage, and I’d have no real choice to use anything else.
I launch it, I can see basic information about mask fit and AHI, and it uses FaceID so I don’t have to type my password every time. So it is squarely mediocre.
(Although you know what breaks FaceID so this feature is useless half the time? A CPAP MASK.).Glyph!Version: 2.5
Doesnt work for swing shift/night shift workersWhy would you make your app so rigidid that it wouldnt work for night shift workers? I have had several days that weren't counted as full nighs because of the way your app looks at time. Several of my last months sleep even though I have slept 6 hours or only shows up as 1 hour because it only sees the sleep after 12pm as the next day. It really seems like you don’t care about people who don’t have standard sleep schedules.
They obviously cant read either. Didnt say 11am said when i come home at 7am and sleep and wake up after 12pm it only shows the hours after 12pm. Apple sleep has no problems report correct sleep. Galaxy health has no problem either.
Slept from 7am to 1pm. 6 hours and only recorded 1 hour. Good thing my swing shift isn’t more or my insurance would have gotten the mandatory use data and could your replay be more condescending? Maybe you should read the reviews and then reply to them logically after taking into account what your customer actually said..CanunameVersion: 3.3.1
What happened?My use of this app started well in May 2023. I even took my CPAP machine to Europe in June, and the data updated 2 days after I returned. My only previous complaint was a lag in the app report when I had removed my mask in the middle of the night. Sometimes it took an entire day for the data to load. Then on July 27, no data appeared in the app. For 5 days nothing happened. I became concerned that something was wrong with my unit. I unplugged it; I reset the connection; I resynced everything; I moved it for a better signal. Nothing happened. I deleted and reinstalled the app. No improvement. I looked at the app ucomments and saw many many complaints over the same time period. So it wasn't just me. Then I received 3 days of data, and there is a banner at the top of the app display that tells me to rest assured that my data has been recorded and will take a few days to display. OK. Whatever. Today is August 10, 2023, and the last day displayed is July 30..KnittedfrogVersion: 2.12.0
Doesn’t agree with readings in the AirSense11I switched to using an AirSense11 mainly to have feedback on how well my therapy was working. Although I have only used the AirSense 11 for two days, it seems the machine is working gray and the displays on the machine provide me the feedback I wanted.
However, this app is another story. While the user interface and ease of use is great, the data doesn’t match what the machine displays: for example, the AirSense says I used the machine for a little over 3 hours last night, but the app shows only 1:48 hours. The machine and the phone are close to each other at night, so it shouldn’t be a matter of the Bluetooth connection.
The available help in ResMed’s site is not much help in addressing this.
At the end of the day, the therapy is what is important and in this, the AirSense 11 seems to be great. Unfortunately, it’s value is diminished when the info in the app that is supposed to give you feedback does not match the machine or reality..GalgoMBVersion: 2.10.0
Too basic. Needs more detail.Does my machine function? Yes. Does the app connect to my machine? Yes. My frustration with the app, and some extent the device, is that it doesn’t provide the details I believe would help me understand where I’m struggling with sleep apnea. I would love to see a breakout, very similar to what the iPhone does with their sleep app, that shows me when I’m having the most events. Are they occurring when I first fall asleep? Or are they occurring in the middle of the night?
For example the other week I put the device on fell asleep right away and had to wake up about an hour later. Within that hour, I had an average of 20 events. In one hour! I put the device back on woke up six hours later and the average events were 11 for the total seven hours. Clearly, I’m having more events at certain points in time during the night and that’s what I would like to know in order to understand how to address my sleep apnea..SewReadyVersion: 2.24.0
Myair only differentI think it’s an oxymoron that the app is called myair but nowhere in the app is my air pressure. Which is probably the biggest data point I monitor. My OSA is well controlled by CPAP therapy which I’ve been on for many years. My AHI is generally around 1 and I use the device nightly so the app just shows me 100 every day. However, that’s not telling the whole story. Without knowing the pressure, the auto Pap produces to achieve those AHI results. I’m losing the knowledge of factors that affect my sleep apnea, for example allergies, amount of sleep, air quality, stress and other factors. I’ve always found interesting to take note of what affects the air pressure my auto CPAP produces to keep my AHI at a low level. I very much wish I could look at this number in the app rather than having to use the screen on the device. I really don’t understand why it’s missing from the app. Please add average and maximum pressure for the night in a future revision..LenkozVersion: 3.5.0
This app doesn’t remember my passwordI tried to get into the app today to close it out and it won’t let me. It doesn’t recognize my password. (I am getting rid of my old machine today) and wanted to delete my account. So, I went in and got a link and reset it I thought. But when I try to get into the app it won’t let me at all now. I finally just deleted the app!!! I am getting another different machine today
because my old one is warning ⚠️ me that 5 1/2 years is enough. I chose to get the Philips Respironics DreamStation as it has a two stage filtration system. My mom has that one and recommend I get that one as I have asthma. In all the years of changing filters in both hers and mine. Her filters are always dirty whereas mine hardly have any dust. “I change them at the same time”. Then today as I disassembled my machine I noticed a lot of dust inside of the intake hole. I feel that this machine needs to be reworked on its filtration system so as not to force unwanted dust deeper into our lung. Even cigarettes have filters to block “unwanted” dust particles..Kit D Kat 100Version: 1.10.2
THE NEW NORM IN MEDICINE!Just like drug shortages, delays on Oxygen supplies, no Insulin, pharmacies closing down, there is a rapid breakdown of the American medical system. Doctors don’t care, staff don’t care, all you get is automated recordings or lies. Res Med My Air used to work great, then like everything else it just quit, Corporate doesn’t care, the places you get the machines don’t care, so get used it. The end of good medicine is here now, the medical community just does not care anymore. As for Res Med/My Air it is no mistake this is happening, States are just throwing millions of qualified people off of Medicaid, no reason given just cut off. Medicare requires users wear it and prove it atleast 4 hours a night or they cancel payments and the equipment has to be returned. This is no mistake, it is intentional and soon millions who depend on these machines to stay alive will see their insurance cut off payments due to “Non Compliance” You wait and see, next 60-90 days how many people get canceled! Mistake or equipment problems? No! It is all in their sick plan for the sick American citizen..Central Texas StormsVersion: 2.12.0
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What do you think MyAir™ by Resmed ios app? Can you share your thoughts and app experiences with other peoples?
Resmed
