Via Driver Customer Service

Via Driver Positive Reviews

DriverI love Via it’s a great choice Nice earning money but add need a little improvement as a driver for lyft and Uber I really enjoy driving with fear up until I had a customer said my car smell like weed in Via took me off the board for a week to be under investigation I don’t think it’s fair for me to be out of work for a week they should’ve took more results then decided after that if I should get off board or not instead of just cutting me off other than that is a great company I’m back again working also customers be having a problem reaching out to the company but that’s not a major problem it could be improved after a while via have awesome prices hopefully it take over.Sham270Version: 7.8.1

App Needs Polish, but is almost there. Will UPDATE if Issues Resolved!1. Make BG Audio and BT Audio sync better, it seems like notifications have a way of taking precedence, and then it turns off BT music playing for customers. 2. The DRIVER App, could use a lot of front end and backend overhaul — it needs less distracting sounds, and more turn by turn prompts, letting you know which LANE you need to be in within X # of miles. 3. Routes - Routes can at times be weird, and this may be built in for purposes of avoiding traffic, I’m unsure, but yeah… 4. Get ViaDRIVERs the same status as a City of Arlington, a City of FW or otherwise bus attendant, so that if these people try to assault us we have legal recourse. Most are great, some are awful and shouldn’t have been allowed access to the app from the jump. 5. Listen TO YOUR RIDERS AND YOUR DRIVERS! We are giving you clear feedback, idk what is hard to implement. ? Find your sweet spot, app-dev team, and let’s get VIA Driver working a bit better. 6. Expand Service Area to include up to Bell Station on the TRE line in Arlington area, for access to Bell Helicopter HQ and etc. P.S. — in the VIA Rider app, make searching for establishments easier. I don’t know what index of info that’s pulling from, but at times it seems like it’s not up to date..JaredHyltonVersion: 9.05.01

Could be better.I’ve had an, overall, pretty average experience with via so far. As far as alerts and promotions go, I’m content. Via is on the money, and I find myself in the best position to make a decent earning on a daily basis. What disappoints me, however, is Via’s sub-par GPS that I’m forced to depend on. Via’s GPS doesn’t provide any information about turning lanes, or any lanes for that matter, and it can make the driving experience quite exhausting. I suggest you improve the app itself, or provide drivers with an option to use other GPS. The app doesn’t provide any. Also, I find it difficult to keep accurate track of my daily earnings on the app. That’s because it counts any earnings made after 12AM as earnings made on the next day. As a driver who takes a lot of late-night trips, it can get extremely tedious..HziahhbVersion: 5.16.0

DriverI love driving for Via and love the unique concept of the nearest intersection pick up spots and I like for the opportunity for passengers to pay a lower fare/rider rate compared to other rideshare services such as Uber and Lyft. I just wish drivers made more money. I also wish that Flex mode would get as many ride requests as Blue Mode and/or if Blue Mode hourly rates were higher..TizzomyVersion: 8.02.02

Higher other hoursReally the biggest problem for sedans is the $20 via blue for “other hours.” It’s just too low. Really it’s minimum-wage when considering expenses. Expenses comes to about $6 per hour. for a while I was getting $23 and it made a difference. Especially in a 40 hour week. If only you can bring it back I’d be able to drive Via Blue all day. Then I’d recommend it more..Via guyVersion: 7.3.2

Happy Driver with VIAIn the midst of all the confusion in California about the new law AB-5 and UBER/LYFT not wanting to comply and threatening to suspend operations in California VIA offered a new concept which I love and that is getting paid by the hour and not by each ride and only in certain cities thus eliminating a lot of tear and wear in my vehicle. Yet I get to chose my schedule and that gives me the flexibility I like from the ride share concept..Happy VIA DriverVersion: 8.06.00

Such a crazy and random app😳Many times driving downtown Chicago can be the absolute worst. It becomes detrimental when the app starts to have a crazy episode. It will lose reception during the height of rush hour traffic. The directions with stop and then it will resume. Here's the kicker -- when the directions resumed it played back 3-5 minutes worth. It was embarrassing. I apologized to my passenger--it was ridiculously giving all the previous steps! My hope is that this can be resolved..A Woman of PressVersion: 7.3.2

Text messageGreat Via Driver system; but hopefully it will work with a partnership somehow to provide text message to reduce customers’ frustration each time they attempt to call Deaf drivers to meet at proper locations they wish. Uber partners with CSD (Communication Service for the Deaf) to make it happen - text message to ease between Deaf drivers and customers. Thank you so much for reading this..BlueSeaEyesVersion: 7.2.1

Great service, App needs improvementThe company and service is great and affordable. The app itself needs improvement and not the best coming from a driver. The navigation system is slow and poor, the app overall is slow sometimes and has some bugs and glitches. I believe the team is hard at work fixing them but I have heard these have been problems for a long time..BronzejrVersion: 9.22.01

JafarI always tell to my every customer that thanks for using via because via is the only ride share company that respect there drivers as a one family business Now I proud to have work whit via Special thanks from the customer service team members always an active team I like there service.Jafar safiVersion: 8.00.03

Greater service Even for the driversI have to say I’m impressed with vía customer service m. They literally are the greatest team I have encounter considering I have drive for other ride-sharing companies. I consider is just about a little more of time for people to find out more about vía and they will take over the ride-sharing world..Jonsalinas10Version: 5.14

ReviewI really enjoy driving for VIA the only issue would work on the computer sold it it won’t assign a route and after you are on the way it takes it away. Also I wish we could assign a few drivers to the new areas to advertise our wonderful service. Thank you Barry.Barryi26Version: 7.7.2

Best job ever hadI’ve been driving for Uber and Lyft for almost 3 years after I started driving with Via I felt the different the raider are very respectful and I enjoy what I am doing I hope the company will get bigger but do not change anything it is good as it is thanks to via ..WamodomaVersion: 7.1.0

SpecificsVoice and map coordination should improve a little bit better. Direction instruction should be more specific with Street names like Google and Waze. But adding the voice system was a major breakthrough..Bill PRLVersion: 7.1.0

Navigation should be fixedVia navigation needs to be improved. It is incorrect and unclear. It should be in development mode till they fix it. Via navigation is not ready for production. There are a lot of works must be done, but there is not any updates or improvements for some reason so far.EldorcodesVersion: 8.06.00

MapVia map is horrible, need to improve alot or they have to connect to google map. Other than that via is ok. Plus they offer ride far away. Last week they send me ride to pick up passenger 30 minutes away which is totally unacceptable. But map is biggest problem for driver..Adnan snaVersion: 7.8.1

BluetoothIt’s an okay app but would be better if you fix the Bluetooth connection. I like to play music via my Bluetooth and when ever there is a turn come up the gps sounds off and kicks my phone off. Can we work on that?!.Marcos887Version: 6.4.0

Ringing soundWhen listening to internet radio the Via App at every turn lowers the radio sound and annoys with a ring sound ; it’s really hunting when driving and listening to internet radio..MKPpourVersion: 7.7.2

Vision problemsVia app needs improvement in these areas: 1. The letter on blue background is very poor in visibility, please consider black background instead. 2. There should always be option for others gps to make driving job easier, some drivers are more good with a certain gps. 3. Consider audio in your gps, personally I drive most times with gps audio direction. 4. The express pay is more attractive to drivers than waiting for payments after next week. Hope I have contributed to making Via more viable by this contribution. Cheers.Nnaemeka UzorVersion: 5.16.0

New DriverThe GPS is not good at all. If you’re not from the area you tend to depend on the GPS more than others. It was really slow and kept giving me wrong turns. I was very frustrated today. I do like the fares but the GPS is terrible. Will update as I go along. Hopefully VIA will fix this issue..Trionna011805Version: 6.1.1

Improved appThe via app has progressed quite a lot and thanks to the developers. Via staff are also friendly and helpful! Keep it up.WoldegeorgiseVersion: 7.3.2

Beautiful improve!I am happy with new version. I have a more controls of my time driving I know now how much money I make it that helps a lot..Rodo_CRVersion: 7.2.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.23.03

Via Driver Negative Reviews

The little things make an enjoyable job tedious!Driving for VIA has been a good experience for me overall as it’s enabled me to make better financial decisions and be really flexible with school and dance (I drive in the Arlington market which works different than the others). My biggest gripe on the ViaBlue side besides the subpar GPS system is how much dang noise the app makes. Especially since the recent update, it dings randomly when nothing is going on. It dings when it wants me to “in 100 feet turn right” when I’m very much still driving straight for another 3 miles. Honestly, all the stupid noises would be somewhat bearable if it didn’t COMPLETELY shut off any other noises your phone is making while driving. The job is made that much worse when I can’t listen to my own music in the car because every single time I make a turn, come to a location stop, or even when I’m not doing anything at all, the music completely turns off. The simplest improvement would be making these dumb alerts only INTERRUPT music functions, instead of completely HALTING them. It’s also INCREDIBLY data and battery heavy, and I can’t listen to those “helpful” dings if my phone has to stay plugged in but ultimately sounded off by the radio because the dings are insufferable and loud. And I refuse to drive in a dead silent car..Mariahjenae9922Version: 6.2.0

Horrible navigationI’ve been driving with Via for well over a month now. It pays great and all but I wouldn’t recommend driving for them at all. The app is absolutely terrible when it comes to the navigation. I’ve missed many exits and places I need to go to because of this stupid navigation. I’ve had angry passengers and the commute time going up 10 minutes more because of Vias antiquated navigation system. Why not have the option to use Waze all the time? It often switches to Waze when you’re driving in Brooklyn and when it does that it’s perfect to use. I have stopped driving for Via and went with Lyft because I never run into issues with navigation because they use google maps. Less stress and less hassle. And sometimes this stupid app crashes and freezes. Takes too long to reroute destinations and switches drop off locations last minute. Just drive for another app until they fix their app.SimonleaksaVersion: 7.3.2

Worst app and driver supportEvery body is talking about the app and navigation system but nobody notice their worst payment system. In blue mode they won’t give you more than the hourly rate even if you make more than that. And now the worst part is their flex mode which was good before. Now they add guaranteed fare in every flex trip. Because of that now drivers are making 20% less than before the guaranteed fare. For example, before for a 20miles trip drivers were making $40-$42 after VIA’s 20% fee. Now for the same trip drivers are making $32-$34 after the 20% fee. Via has a worst app ever. Need more work on the app. Always make sound in navigation which is annoying. Very bad driver support. Trying to contact with via support team about missing toll for a long time. Still no response. Each time I call they say an agent will be with me shortly but after couple of minutes they hang up..Akash.PVersion: 6.3.0

False advertisementMy first week with via was great I worked and I got all the guaranteed money the promise. I even made the bonus. However after I made the bonus blue mode was always full so I couldn’t hit any guarantees, I did a ride of 4 people the last one went to manhattan beach from the upper east side, then I picked up some one from kings plaza to Long Island city it then send me to the terminal by the hospital on York ave to la guardia and at la guardia I pick up someone who was going to Williamsburg Brooklyn all for $40! It is abusive and disgusting how the promote that drivers get paid more when the have you driving to all corners of ny to pay $40. They also put out the quick pay option to then have it magically disappear and still no response as to why after 5 emails sent to their team, save your self the trouble not even the bonus is worth it they need to take this company out!.Roo1259Version: 7.1.0

Good for riders not so good for drivers..I feel like vía has turn an independent contractor job to a slaving 9 to 5.. they pay you by the hour.. you can make 3 times the money you make in vía when driving for another franchise like lyft.. Exp: when you go out in peak time 5:00 am to 8:00 am driving for vía you can make $60 to 100 depending on the offers posted.. driving for other companies you can make up to $250 maybe more!.. The hourly payments wouldn’t be so bad if they didn’t have all this rules like; you will only get paid when there is a passenger in the car, you can not choose the city or location you want to work on, etc.. Via could do so much better for the drivers.. I feel like if they want to make this a regular job.. then they should offer more benefits to their drivers, like insurance, retirement plans, etc!!...El-SuabEVersion: 7.5.0

App still needs a lot of developmentThe pay rates are indeed the best in the industry, but there are many drawbacks that make it an unattractive option. The main reasons being: 1- No instant pay-out option which is standard and very important on every other platform. 2- No option to reset your password or anywhere to click if you forget your login info. That’s just ridiculous. Honestly guys... 3- Forced to use their gps navigation and no option to use other apps. The Via nav is simply horrible especially in a city like DC which is very hard to navigate. 4- Rides can be sparse and long down time. So even though the pay rate is higher, I’ll still make more on Uber or Lyft because of higher volume. This can be solved with stronger marketing...ZanatovVersion: 6.1.0

It is not we developed.I appreciate your effort to develop the app however is has a lot of bottlenecks. When you use the Via app GPS for tunnels and complex highways you cannot get exact exit ahead of time. It is weird by using its GPS to pass Virginia highways and tunnels. When I changed the routes the Via GPS app is not responding the route change immediately. As compared to other apps on the high speed roads, highways and tunnels, I am afraid to use it. I am not confident for your expansion to Virginia to use it as an app GPS. It is better to tuned to other GPS apps alternatively. If I will get offer to go Virginia by Via app GPS, I will cancel the offer before I start to drive. So I strongly advise you to link the Via app with Waze and google map app. Based on the problems I rated one star because it needs a lot of improvements. It is not well developed..TesppdVersion: 5.16.0

Just another broken companyI been driving on and off for Via for 2 years, I only driver briefly when Uber is slow. But I must say this Via is straight trash, the other ride-share companies are garbage too but I’m tell you why Via is included. First off, they don’t pay you for wait time when waiting for your rider. The GPS is broken, and when I say it’s broken it’s really broken. This GPS isn’t specific on the pickup or dropoff so you might end up missing the stop or going in circles only to make yourself and the customer mad. Customer service is slow and complicated to get in touch with if you encounter an issue. And as for the pay, yes Via cut is lower than the other apps...most of the time. But you will notice the fare is lower when you complete the ride which means less money overall for you (the driver). In addition, when you are doing short local trips they end up taking a bigger cut off the fare. When you contact support about it, of course they don’t do anything about. I haven’t drove for this company in a few months. It’s just not worth my time anymore. I wouldn’t feel sorry if this company goes out of business and jobs are lost..Dizzyb1984Version: 8.05.01

Has not received my earnings for more than a monthVery bad experience with VIA. In addition to all the other shortcomings of the application described below, I also can not get my earnings. After my request to the support team, they wrote to me that they would send money as soon as possible. Then they apologized, and said that they need to update the bank information (although it was complete and reliable). After that they wrote to me that everything is in order and that the money will come soon. Now they write to me that I should come to their office and pick up a check (they did not send my check to my post office). More than a month have passed. It turns out that I should now spend my time and money on parking and go to their office to pick up my money. It's very terrible. Disgusting service VIA !!!.Максим ZVersion: 5.16.0

Non Stop Ding NotificationsThe company is good to work for but the app is horrible. The app does not stop sending ding alerts. Once you get a ride it sends sound alerts and dings nonstop. Even if there isn’t a passenger added or a turn coming up it will still ding. For a person that likes to listen to music while driving this is a major inconvenience because the alerts pause your music every time it dings which is every 10 seconds. Especially when there’s a ton of traffic. That issue is literally making me want to delete the app. There isn’t a way to turn off the alerts either. You just have to suffer through it. I hope they fix this issue soon. I don’t recommend downloading the app..Pas#1Version: 6.4.0

Poor to A-OKIt’s just an app sometimes I feel like it didn’t even pass the betaware during development. You Could use paper map better than the GPS provided. Promotions appear in the app a couple of hours before the kick off. You can never plan ahead specially for afternoon/evening rides. I use it in DC and since they expanded service coverage to all of DC the app keeps lagging and sometimes failing to connect to its server causing drivers to miss on possible rides not that people in DC know about via. Tracking earnings is so difficult and doesn’t even show you the gross amount of the week worked. You will have to wait for the weekly pay statement email. Not a big fan in general..DabobechaiVersion: 6.0.5

Horrible Company.So far my experience with VIA has been very bad. Very limited rides that are very far away. They do have a pay concept that sounds good but they work it to cheat and mislead the drivers so they can move them to ViaBlue and keep an even higher commission for themselves. They offer guaranteed pay and go out of their way to make sure that you don’t receive it. And if you do make the required number they do things to make sure they don’t have to pay you reassigning your rides is a way they can cheat you. Overall, don’t trust this company and sink your valuable able time into them..Me1678Version: 7.1.0

Needs ImprovementThe only time I really see money is when they switch me to Blue Rate, and still I have to be driving for hoursss just to see $100, Flex mode never really works for me. You get a ride then it take 30 min to a hour just for another ride to come in Flex mode, if you worked for Lyft and Uber your definitely not seeing the same amount you would make in a hour or two and lastly. Even getting up extra early before 8am or working late nights will not get you consistent rides..CthjlVersion: 8.06.00

Please make drivers life easy by updating to easy moduleFirst it take 1 minute to load then it turns on .on iPhone X.. Like seriously we have to wait 1 min for it start shift .. pls bring the easy module navigation that makes drivers life easy its very hard to focus on New york city crazy traffic and on the app that does not navigate accurate .. Just be more simple like other companies where u just click Online and offline within seconds.. Thank you.JankhankhanVersion: 5.16.0

Via DiverI started driving with Via in D.C. yesterday. The app doesn’t allow you use Waze or maps which makes it very difficult to navigate as Via app is very weird and confusing for navigation. Also what I see for payment is not even half what I was told in their presentation and not even a quarter of what It is on their ads for bringing in more drivers. Not so much motivated, but will give it another try before moving back to Uber..Via DC driverVersion: 7.3.2

Worst companyVIA is totally worst company. They cheat driver. They send the text 7 hours blue mode guarantee money 10 hours blue guarantee money but when you start blue mode after certain time they change your blue mode into flex mode and they will pay you by hours it means $18/ hr. That’s how they make money. If they pay driver by guarantee hours they need to pay more then per hours. So via don’t want to pay high rate to driver if via pay $18 per hour then the have a lot of profit. Totally embarrassing as a driver. #VIA out. Don’t drive via.Via puppppppVersion: 7.1.0

Via is not capable of using its own navigation.Like title says, Via need to stop forcing driver to use its navigation because it’s not up to the level as waze and google maps. I miss lots of exits and my first day was horrible because I took passenger on 30 min ride for 15 min due to Via navigation. They really should improve driver app like they do on rider app, else passenger will run away due to driver taking wrong turn and wrong exit. Or else make waze feature available. Until then 1 star..TiarafhhhhVersion: 7.3.2

DriverAbsolutely the worst app anybody could ever use. If you’re a company looking to use this app please turn around and run. The company that contracted me to drive for them uses this app and are about to lose their contract because it’s such a horrid app for drivers and passengers. Inaccurate ETA time. Worst mapping ever. Doesn’t even tell you if the destination is on the left or right. Countless calls to IT and yet nothing has changed. Clear the slate and try again VIA!.AllNickNamesAreTaken2021Version: 9.05.01

Driver app is dangerous for driversThis app needs a lot of improvements driver has to jeep his eyes on the app for directions. Also the pick up rider names are so small in font cannot read their names. Worst is when they add another rider to be picked up no big flash on screen as notification just that tiny small font changes colors to pick up xx. Hard for drivers to watch driving and keep an eye on the app. Very dangerous. If I get in an accident due to the app VIA will have a big lawsuit..ShabdossVersion: 5.15

The worst ride-sharing app for drivers!!!They hide everything from you, you cannot even rate a passenger, cannot get cleaning fee when rider messes up your car, cannot see your earnings, ratings and promotion hrs. Via app shuts down frequently while on the ride and doesn’t even give you option choose other gps apps. It’s much worse than UBER! If you wanna be a mini bus driver, don’t care what happens to your car and your nerves, and your pocket WELCOME TO VIA!!.BhcddVersion: 6.1.1

Need upgrade badIt’s always saying stop dead in the middle of the road . I am a driver n I can’t understand y it’s our job to put gas in the van n y don’t we get a at least 15 min break with pay after we been driving a long period of time . N y is it hard to get technical support but the riders can reach them first ..Fireball_ChicVersion: 9.12.00

Paymen issues +gpsI some time work 6 hours they promise one price they don’t pay you and on top of that the gps don’t work and they customers cAncel then they blame it on the driver and block you until u go to the office I have another job I can go to they office whenever they feel like I can talk to no one on pay department only true Emil and the live supporter are from out of the country is hard to understand them.Tammy7944Version: 7.9.1

This company Is ridiculousI hope not this is the future of public transportation because replacing good paying jobs with low wage independent contractors does not work for me. Via transportation I feel is trying to hijack our public transportation world. If this is the future and they need to do a better job. Train your drivers better have cars with better Bluetooth systems.RockermanVersion: 9.12.00

App needs improvementI have been driving ride share for 3 years. The rider gets a good discount since Via is buying Market share. The Driver gets a good rate as well. But the app is really bad. I guess the management and it department does not test it out. No voice commands on the map telling where to go so as a driver you are constantly looking at the map. I think it’s a accident waiting to happen. Poor app!.Dover2032Version: 6.4.0

Driver support is the worstOut of all the Rideshare services in NYC Via is the worst of them all, they are probably the worst on the entire planet. They never have a solution to an issue and the take forever to respond with said never having a solution. Not one time has support ever helped with a problem, and believe me they are minor issues that thankfully I was able to eventually figure out..DuddudVersion: 7.2.1

No supportThere’s no contact with support that I can directly get. I have no idea if they have my bank info to pay me. When I go into the app it says to go to a website that has nothing about updating banking info. I only drove for 2 hours the first time because the Navigation they have is terrible, it made my riders & I’s journey a nightmare. Knowing what lane I need to be in is crucial in DC!.FrenchiemumVersion: 6.2.0

Battery drain while not usingThe app keeps tracking location and background and stays active even when offline and not working. It really runs my battery doen. I have to turn off location and background app refresh to keep the app from doing it. I don't know if anyone else noticed it but it needs fixing..Jn2101Version: 9.02.01

Is not good companyThe company only believes all the passenger reports they do not have consideration for the drivers they do not care they just want them to pick up their passengers and the company make more money they do not frequently clean their vehicles are dirty or send them to be washed 👎 every week they take $ 450 dollars from your check.Chikitito 👅👶😼Version: 9.09.01

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 9.23.03