TapeACall Pro: Call Recorder Customer Service

TapeACall Pro: Call Recorder Positive Reviews

Stalkers Beware!Best recording app out there. When I was being stalked, threatened and harassed by phone, I was elated when I found Tape A Call. I told the stalker he was being recorded, turned on the beep (signaling call is being recorded), but he was so psychotic he didn't care. In fact he told me no one would believe me because anyone can create fake recordings. The judge sided with me since I did follow the law in recording him. 3 yrs have passed since a warrant & Peace Order was obtained, and he started calling again bc another girl is taking him to court for stalking. He claims I urged her but I don't even know her and she lives faraway. So before I blocked his new number, I tried to get as much info as I could (like is he in town with a gun?). I told him to hold on, that I was working and launched Tape a Call. I feel safe and he's blocked. So anyone with a stalker, an abusive ex, or if you have a feeling the call is sketchy, ask them to hold on (mute), add call conference, call Tape A Call, merge the calls and continue the conversation. The beep required by law in some states is loud but no one to date has asked me what it is. I love you Tape A Call for my peace of mind!.MrsasiaVersion: 3.4.9

STOP WITH UPDATESUPDATE: My issue was resolved with the help of the dev team. I was able to continue using the app which I love and can’t live without and freak out every time there is an issue with it. Again giving it 5 stars, because this app really deserves it. I have been a loyal subscriber for several years and this app has become an essential service for me on daily basis. STOP WITH UPDATES THAT RENDER YOUR APP WORTHLESS. I am a paid subscriber to this service. It used to be the best, but for the last few months every time I try to call, the app doesn’t respond - all buttons are grayed out and if you have a contact with more than one number, the app doesn’t allow you to select which number you’re calling - the only work around is to create a new contact with only one number. After being unable to use the app, I thought maybe updating it would do the trick - MUCH WORSE, now it doesn’t even start. I can’t even access my previous recordings..VoluntatisVersion: 5.9.5

Simple to use, superb qualityVery first and very best app I purchased for my iPhone! Records incoming and outgoing calls with a simple push of the big red button. The only flaw is that you have to remember to merge the calls manually; I wish I could sense when both parties were connected and merge automatically. Sound quality is superb. Easily name the file. Share recordings with others. Are use this for two reasons: so I don't miss details about clients' projects, and also as a back up for dealing with customer service idiots. It is so easy to misspell an email address one of the best uses is to be able to listen to it again. Fantastic app – well worth the $10 I spent on it, and even worth 10 times that much. Update: Type a call keeps improving their service by configuring the interface for an even better user experience, and by adding new features such as transcription (which I can’t wait to try!). And it’s still only $10 several years after I first signed up..AmperArtVersion: 4.4.0

Great app for recording with I-phone.At first I wondered why I would have to call a number to record phone conversations. But this is a “problem” inherent to i-phone (Apple) products. This does not mean your I-phone is a real problem (hence the quotes). It is a security feature, which would prevent other software from eavesdropping without you knowing it. Other folks who I know using the same app for non i-phone products do not have to call and merge the conversations. This far it has helped me out a lot by recording conversations which later could have become a problem, to simply secure some evidence (provided it could be used as such, since not every law will recognize recordings, plus you want to make sure recording conversations without approval from the opposite party is legal in your state/country). I got the paid version, and this far been working flawless for me..FrenzerellyVersion: 4.5.0

Update: more seamless.Great app with mediocre design and marketing behind it. It just works in the easy way it should. I don't think I've ever lost audio. **Update** This app is seriously impressive. It's really cool to see I have various recordings from my friends and family, interesting interviews, etc, slowly little by little piling up. It just seems like most vertically aligned products like this get swallowed up and die from lack of Dev support but nope; that's not what is happening here. Product is faster, more consistent, and more clearly marketed than before. My only concern is about the low pricing and unlimited recording. This is almost surely because the average user probably uses very few Minutes, subsidizing folks who log hours a week (not me); it's just this app is so good I feel like eventually people start using it again and again and I do hope the revenue plan can accommodate that so there won't be any major hitches with scaling, particularly security, Loss of data, etc. I guess I'm saying that most recording companies try to charge so much money for audio storage that the price point on this is frighteningly low. But this low price does not seem to be on account or short term investor funding floating the thing, so probably it's sustainable? Anyway, love this company for doing this thing right..DanceattakjohnVersion: 3.4.9

Small issue but overall great.I’ll jump straight to the con. The con is that you have to merge calls with another that is doing the recording. So if you are making a call you have to click over to the recording app, call the app # and merge the calls for the recording to begin. Luckily I am usually using this for business purposes and there is always 2-3 minutes of options to push so the interruption is ok. When someone calls in or answers immediately I have to ask them to hold in order to merge the recording number. Which is very odd to them. Sometimes I miss out on important recordings because of this. That aside I am using this app because my insurance company and Dr. seem to be up to shady business. This has absolutely been a lifesaver! No more scribbling notes, dates, phone numbers, or anything else. I get it all on recording. Also it just so happens I am catching discrepancies in the process. Great app!.Crys314Version: 4.1.4

Great service had for two years!If you really need to have explicit proof of who said what even if you aren’t going to use it legally but need absolute accuracy on conversation content this program is for you. It’s a business expense so I don’t care that they charge and annual flat fee because I have confidence that I know what was said in the conversation including myself where I may have mis-spoke or missed a introductory clause on what I’m agreeing to. The best thing of all is you can export it to a cloud service or to email so that you can save it no matter what. If you’re in business you need to know who is committed to you and what you committed to them. I’ve never done anything else that works like this and I don’t have to worry about long winded clients and how much I’m going to pay when I just pay a flat fee each year. Great customer service too!.JerryatyourserviceVersion: 3.5.5

Works okThe App works well, but they’re a few catches. It doesn’t usually catch the beginnings of calls, as the user must call the service’s server and then merge the calls. Tonight I have important needs that I’d like to record, but their Server just rings and rings. Sort of worthless not having a backup or redundant server. When the one number goes out, they have nothing! Overall the App has worked as expected, and provides quality recordings. Although tonight with no answer, the App wanted me to rate it... The other concern I have is that everything shows the App’s Name. It would be nice if on the screens and in the calls log it listed Uncle Bob or Mr Terminator but the RecordACall name appears all over the place and that really isn’t too discrete. If anyone else sees it, try to explain that....DanH88Version: 3.5.0

Help..I first downloaded the ‘lite’ version and began my trial period. I then decided to download the pro version (this app) the same day, and then delete and end my 7 day trial through the ‘lite’ version. Now the pro version is saying my trial period is over and it’s trying to force me to go monthly or annually. Your about section says 1 year of unlimited recordings with the purchase of the pro version. So what do I do now? The app is great... I’ll give you 5 stars. Can you address the billing issue for me? I’ve emailed but haven’t heard back. Thanks. *i purchased the pro version (this app) 8 days ago and just now had to spend 4 more dollars for a monthly plan just to get past the pay wall so I can even use it. ? **Thanks for fixing my issue, guys. 5 stars!.Ben_dean_fitVersion: 4.2.3

Satisfied, But Static Noise Is BothersomeI download this app after a lot of research. I was very please with my test calls, both incoming and outbound. Others have complained about the price not being clearly stated or that some of their calls were not recorded. If you READ the instructions and follow them, there are no issues at all. However, I recorded an conversation tonight that was intermittently sprayed with static (or broken-up sounds). I turned WiFi on and off hoping it would improve the call but it did not. I had full signal/reception bars. Not sure what happened. During the call I missed some important conversation pieces. When I listened to the recording afterwards, it sounded the same as when I was in the phone. I assume this could be my fault (either iPhone or carrier related) as much as the app’s so I am 99% satisfied with the purchase..Heavyheartstudio.comVersion: 3.5.1

Easy to Use - some things to knowThis is a legal way to record calls. They provide the state laws to you so you can inform those you’re recording. The app is clear and easy to use. Somethings that happen are 1. Times on the record of may reflect differently at times due to time changes. 2. There is no easy way to save or share the recordings with the naming convention the app saves them as. 3. If you share them as a link, the link will eventually expire. These are 3 things this app could definitely improve on, however even with those features lacking the app is the best way to record calls out there. Good luck..D.alloftheaboveVersion: 4.10.1

Excellent tool but not entirely reliableI’ve used this app for a few days and for several phone calls of varying lengths. Two days in a row, calling two different access numbers, the TapeACall phone service dropped the recording a half hour before my multihour interviews ended. After the first time it happened, the next time I had a long call, I kept checking my phone to be sure no notifications had popped up indicating that the call was dropped. But the second time it happened, despite my checking regularly, I didn’t see a notification until after I had hung up. So I’ve lost a collective hour of interviews over two phone calls. At this point, if you’re using this system, you better have a backup. Either another external recorder or transcribe your interview as you go along (no easy feat)..Micah6824Version: 4.0.0

Legal, saved me THOUSANDS!!!So this app has saved me thousands of dollars!! I recorded a call with an attorney making statements of X,Y,Z and those statements were completely FALSES AND LIES!! He thought "I getting away with it, what's he (me the client) is going to do sue me... hahaha I'm a lawyer and he isn't!!" Well when he found out that I recorded the call LEGALLY he not only refunded me thousands but also I'm now a key witness in a federal case against him, along with many LEGAL RECORDINGS! He is facing being disbarred, which he deserves, how many others did he screw for years!??!!! Justice is being served via TapeACall!! One call was over 45 minutes and recorded great and downloaded fine! Love the shortened URL to download the audio file! FYI, many states are "single party acknowledge", so when TapeACall makes its call and places the other party on hold, just state "I agree to this call being recorded" and then merge the call! While I don't like not being able to save locally, it isn't a limitation of the app but a limitation of iOS! This was NOT a paid review but a happy customer that saved thousands!!.NetlingVersion: 4.10.1

Staff reporter (10+ years)I share my job for insight. I’ve been a staff reporter for a decade; I’ve been using this app for three years now. I must have well over 500 interviews on this app. I’ve opted to leave a review because this app needs three features. No. 1, it needs a bookmark feature. As it stands now, you can only rewind or fast forward in 15 second intervals. I want the option to bookmark multiple points of an interview, which would be on par to every voice recorder ever made. No. 2, it needs an option to change the rewind/FF intervals. Ideally, in 5 second intervals up to 1 minute. No. 3, more options to slow down audio. Some people talk *really* fast and as it stands, the current options are sometimes too fast or too slow. Old school voice recorders offer this feature, too. I’ve expressed this to the developers for years. They won’t implement them, despite journalists being a large portion of their audience. Overall, this is a good, reliable app. Sharing audio is crazy easy; it’s *reliable* which is critical. However, if I found a rival that offered the features outlined above, I’d switch and wouldn’t flinch if it resulted in paying more..ChampybabyVersion: 4.2.2

Perfect for wives of inmatesMy husband is in prison for at least three more years and we decided we wanted to start recording our calls so I can listen to them when I miss him, or when our kids want to listen, or when we want to look back at this time apart. It has worked really well for the most part, though we had to work out a good system or getting the recording started so that the prison phone company wouldn't kick us off for having a "conference call" (which violates call protocol or something). It has been really awesome. Totally cool that I can export the audio files to my drop box and google drive as well so I know they are safely backed up..SomberwalddryadVersion: 3.4.9

It will not recordI have been a fan of tape a call for a number of years and until the latest update, it worked flawlessly! With the latest update I have to restart my phone to even get it to work! I have an iPhone X everything’s current memory is strong but the program fails again and again and again and again nine out of 10 times it will not make a recording! I’ve written to support about this and they have not solved the problem! For this reason I give it a one star review. At no longer performance! And it is so frustrating to have a great app fail!.AwesomesommersVersion: 4.2.6

Life saverHas worked almost flawlessly. One time my recording came out blank and I’m assuming it was user error. But…I can now indisputably prove that complaints made against me are completely false. Was so happy to find that I had these recordings from months ago when a four month delayed complaint was lodged intentionally because they knew I would not remember any details by now and they believed I would not be able to defend myself. Sad that people are so dishonest, unethical, and vindictive such that I need to record everything just in case. But so glad I did! Wow..QueenB PepperVersion: 5.9.3

Changed Phone Number Iphone 13ProI’m working with an IPhone 13 Pro. I changed my phone number a couple days ago and now it doesn’t recognize me. I started using this app years ago. I genuinely love how it works. My only indifference is that it doesn’t recognize my new phone number. I tried to get “help” but the option isn’t current yet. When I click on “help,” it tells me they’re no longer available or have relocated. Aside from buying a new account, I can’t see a way out of the problem. I’m worried about loosing my old recordings if I update. Sure wish I had a “Help” option right now. Thanks for the great app. ~Happy User.SheearaVersion: 5.9.5

I love this app wholeheartedlyI’m a journalist, so it comes in handy constantly for phone interviews. But I will share a more personal story. When I got an iPhone and realized what TapeACall could do for me, work wise, I also thought about my relationship with my adoptive father, my closest friend of 30 years, who takes terrible care of himself and really has been a ticking time bomb for most of the time I’ve known him. Three years ago I began recording our weekly calls. And now he is dying, for real, a vicious terminal illness. I thank God (and you guys <3 ) that I have these documents of my relationship with the person I love most in this world..Pacific madroneVersion: 4.2.11

IPhone Call Recording AppThis is worth the investment! Thus this is day 1 of using this app, so far I’m in love!!!!! The developer(s) did a phenomenal job!!!!! I sincerely appreciate the tutorial video!!!!! This app allows you to EASILY record incoming & outgoing calls WITHOUT the other party knowing. It’s “inadmissible” to use non-consensual recording in court for some states. I plan to use this app to expose the “legal abuse” from my caseworker to her supervisor. I haven’t yet transfer the file(s) via email, one drive, google drive, or etc. However, I did send a “test file” via SMS/text & the other party heard file clearly!!!!!.CemliaVersion: 4.10.16

Horrible Customer Care.I had to change my number due to a abusive st situation, cause the number was in his name & he wouldn’t transfer the number over to me. That was the purpose of me paying for the PRO APP for the Unlimited Recordings. I texted the customer service my email & they tell me well we need the bill of the previous phone number with your name on it How! Hmm.. Really It was in his name I still have the phone and I’m talking to you through my own email. Contact me please I need these for court. I have the receipt to where I had to add my new number to my sons At&t account ..SerenitysPrideVersion: 4.10.2

Great appWith the state I live in and it only being a one party notification of a recorded call. This app has help me catch my ex-wife and double talk and try to cover up BS. This app is help me in business calls to go back and review to make sure no notes were taken incorrectly. This app is also great when I call my kids and tell them hey I need you to do XYNZ before I get home and they repeat back to me what they have to do, and when I get Home and it’s not done I decide if I’m going to utilize the call as proof they agree to do it or just make sure the old man is not miss quoting..K9MOVersion: 4.10.13

Helpful appI’m a journalist who works in an office with others and I often need to do phone interviews without bothering my colleagues. This is the best app I could find for recording on the phone. I’m not thrilled that you have to call into another line to link up, because that takes a little time, and sometimes the connection drops in the middle of a conversation— inevitably at the most interesting part—but I still haven’t found anything better. Also, I’d like more instructions on how to save files by name because I still don’t understand how to do it. I hope the developers will continue to improve this..FitnessnomafVersion: 4.4.0

Noise IssuesThe closest call in number for Tape A Call users on the East Coast is St Louis. This has caused audio quality issues for me in my podcast recordings because of my geographic location. It is not cellular connectivity issues — I have strong broadband and WiFi calling enabled. Just take heed if that is what you are looking to utilize Tape A Call for (as many do) and reside in the eastern part of the US. Hope this is helpful for any users in my part of the world looking for a solution to a podcast being recorded by two people in different cities..KVanHooseVersion: 3.5.1

Extremely Helpful AppI love this app and use it as often as I can. Being able to have a recording of my calls as I talk with potential freelance clients is priceless. That frees me up so I’m able to focus on my client rather than feverishly taking notes. It’s also a vivid reminder of the level of friendliness to professional that the client is comfortable with—especially if they book months ahead. It helps to have their voice fresh in my head. The transcription feature is the icing on the cake..RevKev55Version: 5.0.7

Great Tool for multitask ChallengedI am extremely pleased with the flawlaess performance IIhsvre several most internet busindesses Plus I am a published Author no no no I really like this app it makes life easier but I’m not there I’m political commentary first and I have written some children’s stories and a book I’m pretty busy and it’s mostly late at night but your app makes it airtight and makes it possible to use any any evidence obtained any of these recordings and a quarter long so it covers covers my liabilities pricek of TapeACall Pro! The transcriptions alone are worth their weight in Gold!.The Spin DoctorVersion: 4.10.13

Great Resource for JournalistsI use this app for recording and now transcribing interviews! It’s 3.99 a month for unlimited transcription which is a huge time saver. Is the tech perfect? No! Computer transcription will never come out perfect but for the price it’s pretty dang good! On top of that I had an issue with the transcripts downloading and contacted TapeACall customer service and Austin responded to my inquiry the same day with a solution that worked perfectly and then followed up with me to make sure everything worked okay a few days later. I highly recommend!.NoellabellaVersion: 4.7.0

Subscription?FU, too. There’s never been a subscription fee before..TrifVersion: 4.1.2

Really good app I’m using more than 7 or 8 yearsNever delete history even if you delete app when RE download history automatically there so really worth you make your good memories while recording while your taking to mom dad friends or anyone actually I lost someone what I got this recording it’s precious gift for me pls make some good memories guys avoid negativity pls 🙏.Raman LailVersion: 5.2.0

Place a l'améliorationL'application pourrais être encore mieux avec des mises a jour régulière , il serais bien de pouvoir cliquer une seul fois pour enregistrer les appels aussi il serais bien de pouvoir retranscrire et pouvoir faire un fichier pdf et pouvoir l'envoyer par courrier..ProstationnementVersion: 5.9.5

Super mais !Ça manque seulement la fonction ‘’ Renommer ‘’ des fichiers pour les identifier.TranzabadaneVersion: 5.9.5

It works well most of the timeIt usually works well, but once in a while, the recording just doesn’t work. Last time, the company told me there were « issue with the carrier at the time of your call ». It really gets me in trouble. Besides that, there is no more option to slow down the conversation when you listen to the phone calls. That is too bad..CathyyyyyyyzVersion: 5.8.0

Brilliant app, so simple to useEasily the best app purchaseI’ve ever made for my iPhone. An absolute essential tool in our remote, coVid work world..Horse, blanket, knifeVersion: 4.10.13

J DawesMy one complaint - hence only 4 stars- is having to deal with bots only when a problem arises! Very unsatisfactory!.AgnicityVersion: 5.0.7

Cording great, transcribing not so muchI’ve used this app a bunch of times to record calls and once you get the hang of merging its excellent. I’ve tried to transcribe two recordings, though, and it only seems to do about 30 seconds of each before stopping. There’s no way to do it over so I’m stuck typing out the interview anyway, which is a disappointment. I’m leaving this review here because there’s also no way for me to get support otherwise. Bit of a fail on that end..FionawrenVersion: 4.10.15

Works wellI use it often and it works great. No complaints!.Sedona00Version: 4.10.8

Perfect for all journalistsSuper helpful app for recording calls. Recently I’ve been using it more and more and it’s so helpful. There’s a little tutorial on how to record incoming and outgoing calls which is very helpful and you’re able to easily rename recordings, speed them up or slow them down, jump 15 seconds up or down in the recording and share them out. I would just love if I could use this app to record all my interviews, not just over the phone!.HplizardVersion: 4.10.10

Works really wellAs a freelance journalist, I take good notes on the fly. But with Tape-a-Call Pro running in the background, I never worry about missing a detail or making the source stop so I can catch up. Saving the recording and playing it back are simple and intuitive..SeeingThingsrocksVersion: 4.10.2

You are the Factor WowGreat price! Great recording quality and fast delivery..Kani kanVersion: 4.10.2

Cette Bravo pour cette superbe application!Cette app permet de déjouer les menteurs qui dise une chose au téléphone et font le contraire le lendemain. Bravo pour cette superbe application!.Y St. LVersion: 4.10.1

Great for writers.Recording phone interviews used to be tough. This app is foolproof and has never let me down. I write books under contract and do hundreds of phone interviews. FL Toronto.Gnome from BromeVersion: 4.9.2

ReviewThe taping works great but the transcribing is full of mistakes. Easy to use though..VanHeathenVersion: 4.9.2

Super App!Great app! Can’t complain... helps me on conference calls and more..Salesguy 123!Version: 4.4.1

Nice appGreat app, worth the dough :) works well consistently and has personally save me a few times! Thanks for creating!.JesintajesintaVersion: 4.4.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.9.5

TapeACall Pro: Call Recorder Negative Reviews

At Least It Records CallsThe app started out fantastic and was well laid-out. It slowly progressed, however, into something virtually unrecognizable. It is now more confusing and difficult to use despite them being called UPdates. But the worst feature of all… the thing that got me in a lot of trouble… is the fact that a beep plays (something they EXCLUSIVELY left out of previous versions which was my main reason for using the app) during every phone call you record. Now everyone knows you’re recording them. I cannot stress this enough and allow me to repeat and rephrase: EVERYONE YOU RECORD WILL POTENTIALLY KNOW YOU ARE DOING SO. USE THIS APP AT YOUR OWN RISK. Also note that the developers may say this is in keeping with laws. Well, in “single party” states in the United States only one party to the call needs to know it’s being recorded (which means you OR the other person). Only in certain states are BOTH parties required to know and this discretion should be left up to the user. We do not need the developer or Apple to hold our hands and make sure we obey the law. We obey or break the law as we wish and suffer the consequences as they may come on our own terms—or that’s how it should be anyway..ColonelLeptonVersion: 5.9.5

Deceptive billing/termsJust know before you pay for the app that you're only paying for one year of the service. The way they've set this up doesn't make it obvious. I mean, honestly, all I have to go on is the rep I emailed with because normally, when it's a subscription service, it says so when you are authorizing the charge and on the receipt AND it would show up in iTunes under Subscriptions, but none of those places show TapeACall. The only places that mention anything about one year of unlimited recording (which is the service, by the way, and not an add-on), are the app description and the email I got after I paid for the app. Can you guys please fix this? I'm sure there are Apple best practices to go by, and you certainly aren't following them. It feels very deceptive. If it's $10 a year, fine. Say it's $10 a year. Don't say "oh, it's $10 for the PRO app but psych, you can't use it after a year"? Like seriously, who has even ever heard of buying the same app again to renew your a subscription? How does that even work? It's always done via in-app purchases, which isn't what this was. I still think you guys are full of it..MllehuntVersion: 3.4.9

Purchased Pro, now asked to pay more...I had purchased this app because there aren’t very many decent call recording apps available in the App Store. Having used it a few times, it came in handy But always seems like it required a few extra user steps to be truly useful. Plus there was annoying banner ad that remained after upgrade to pro. Because of that I had stopped using it for sometime. Today I had an important business call and I wanted to use the app. Upon opening it i only have options for a yearly or monthly subscription even though I’ve purchased the app- the restore button doesn’t update my previous purchase. I know every apps goal is to generate subscription income now but there has to be something said for Users who purchased the app earlier and want to continue to use it. Hopefully this can be addressed by the developer to take care of Users who this has happened to. I’d like to give more stars in the rating but it’s an app that I’ve paid for and I can’t use, so....VayderrVersion: 4.1.2

Hidden Carrier Fees - MetroPCSI paid for the Pro version, but could not place a call to the recording line, due to restrictions by MetroPCS. MetroPCS and possibly other carriers require an additional service feature, called “Select Shared Calling” by MetroPCS, to allow calls to chat/conference lines, even though I can make three way calls with my current plan. Be sure you check if your phone service provider requires additional features to use this app, before purchasing TapeACall. Update #1: after emailing support about this issue, I received an automated email back, but still no response after several weeks. There is no workaround for this critical issue. Update #2: After providing update #1, above, I received an email from TapaCall with the needed phone number for the app to call, in order to record by using the alternate phone number and avoid having to pay for for the additional service feature, as described above..Whoknew1234Version: 4.1.0

Be careful...The beep tone switch of this app doesn’t work and they blame Apple. It’s the app developer who needs to inform the customer. The app’s chat support answer to my concern about the beep always being recorded: “I’ll try to explain why we have these on during calls. Currently, the beep tones are required by Apple, and by law in California, to ensure that both parties are aware of the call being recorded. Although some countries and states don’t require all parties to be notified of a call being recorded, Apple wanted to ensure all laws were being upheld by requiring these beep tones. They specifically told us they would not approve our app without this. These beep tones are an FCC approved method for recording calls and they ensure your calls can be upheld as evidence, if needed, in court. If you’re unhappy with Apple’s decision to place this restriction on recording apps, we absolutely recommend voicing your opinion to them. Thanks for your understanding on this issue..AaranedaVersion: 3.5.1

Bought the pro version a few years ago and now have to pay more?I bought the $10 pro version of the app a few years ago for school, back when it was a one-time fee. I opened it again recently to use for the first time in maybe 17 months, when lo and behold, my purchase was rendered useless by the app’s switch to a subscription model. The developers should at least try to honor old customers’ purchases instead of screwing them over, maybe? Or at least some notice would have been nice before they switched models. Otherwise, the app works fine most of the time. Back when I used it every week for interviews, there were a few hiccups where it didn’t save my calls, but generally okay. Anyway, that’s rendered pointless because I refuse to pay a subscription fee for this now on top of my original flat fee..PretensionsVersion: 4.0.0

Multiple problems in past 2 weeks, nonexistent customer serviceI’ve used the paid version of the app for over two years with mostly positive results. In the past two weeks, I’ve had a range of problems. Calls have failed to merge or, when they do merge, failed to record. I’ve disabled the VoLTE feature on my phone, as the TapeACall customer service bot recommended, and that didn’t solve the problem. Also in the past two weeks, merging has taken far longer (as long as 20-25 seconds), and sometimes the merge button doesn’t work at all. I know this is related to the app because the app’s logo now appears on the iPhone call screen. It’s been 12 days and counting since I asked to talk with a human and was sent a customer service confirmation saying someone would get back to me. No response yet. I rely on this app for work and this is hugely frustrating..UmunyamerikaVersion: 4.10.10

Unreliable, quality has gone downhillI’ve used this app for recording phone interviews reliably for almost 2 years. It used to be basically seamless, user friendly, dependable, and had never let me down previously. I recently recorded an interview for a tight deadline only to find that the app had only saved the first 15 minutes, even though I’d been connected the entire time and had continually double checked as always. Customer support replied quickly but was unclear and it took some back and forth for them to clarify that they had totally LOST half my recording because of carrier issues and there was nothing I could do. I’ll definitely be making the switch to a better and more reliable recording service, especially since it seems like the quality and reliability of tapeacall has deteriorated in recent months according to numerous other reviews.SchatzieDVersion: 4.9.9

Bought Pro Version 3 yrs Ago, But Now Monthly FeesI purchased the Pro Version of Tape a Call in May of 2016. It was a one-time fee of $10 for unlimited recordings. Fast forward to July, 2018: I just noticed a weird charge from iTunes for $4.23. After a little digging I learned that I have been charged a monthly subscription fee for Tape a Call since April! I never even got a notification or a chance to opt out. But even if I had, I still think it’s crappy to charge old customers subscription fees. The app works well. I’ve used it for research interviewing purposes and have never had any problems with it. But the new charges and lack of notification are disappointing. I won’t be keeping that subscription and I hope to get the 4 months of fees back. Let’s see how honorable they’re willing to be about that. So, BUYERS BEWARE!!!!.Periwinkle314Version: 4.1.2

They’ve taken away the ability for small businesses to keep their personal phone number privateI record my calls with my clients so I can send them the recording when we’re done. It’s a critical part of my service offering. But TapeACall has taken away the asterisk in their keypad (again) so I can’t dial *67 before the call to hide my personal phone number. They won’t allow you to set up an account with a Google Voice number, so if you’re a small business you no longer have an option but to hand out your personal phone number to all of your clients. All they have to do is add the asterisk back to their keypad, which they have done before, but this time they’re refusing to make that change. They clearly have no user experience insight and don’t care. Have to find a new app now..JustFixItAlready333Version: 5.9.5

Locked out of the app, suddenly being charged again >:(This app has worked great and I’ve been happy with it— but suddenly, today, I’m locked out and it’s asking me to subscribe again. When I bought this app, I paid $10 for what I understood would be unlimited access with no need to ever pay again. There was no language implying that this was subscription-based and they would charge me more money down the road (if there had been, I wouldn’t have purchased it). I went to the TapeACall website today, and it says people are available Monday-Friday to help—-but there is NO way to contact them!!! No “contact us button,” no email address listed, no phone number, NOTHING. I have work-related recordings on the app that I need to access, and it looks like I can’t even get to them unless I resubscribe. I REFUSE to pay again for something that I already bought!.GbdbhkfehsfbVersion: 4.2.0

Does not work with all phone systemsWhen I first got this (2.5 years ago) it was great, but for some reason whenever I try to record customer service calls it does not work the majority of the time. For some reason the other end cannot hear me all the time and I have to disconnect & call them back without recording. These are the calls that I want recorded most, you know? Things like bill disputes, plan changes and what have you. I think it has something to do with their phone systems. They probably don’t allow three-way calls and since that’s what the engine of this application is, it does no good. The far end simply can’t hear me. I am going to try and get a refund because I just renewed my one year subscription so hopefully that will go smoothly. I’ll Report back either way..Dingle ReviewsVersion: 4.0.0

No customer service, only AI machine responsesThis app has NO real humans in customer service. It has no number or email contact for customer service. The only offering is an autistic chat bot that provides useless and unrelated responses to questions. The chat bot told me that recordings would be transferred from my old phone number to my new one, but then the recordings were never transferred and I lost important work. Because they have no human customer service I can’t call or complain to anyone to get help with the technical issue of transferring my recordings. I guess this is the future of help - some stupid machine who can’t even understand what the problem is writing me random responses. Tape a call charges me a monthly fee and should at the very least employ a human in customer service. It is infuriating and demoralizing to deal with a chat bot..Heliconia11Version: 4.10.10

If you want your phone to mess up, get this!So I had this app on my iPhone for less than a week. Why you may ask? Because within a couple of days my phone started doing weird things like... I Reset my data counter every month at 11:00 pm the night of the 1st per alarm. So on Oct 12th it said I had used up 2.9 GB. Turned data off then back on and it said suddenly that I had only used 816MB even though I never hit reset until the 1st of the month. Called phone co and they said I had used 3.9 GB. Also, the phone was freezing up on me a lot. It froze in the settings, on reading some articles, etc. I have NEVER gone on questionable websites or downloaded things I’m not supposed to. Then when I did a hard reset and turned it back on it showed the white Apple screen then goes black for a cpl seconds and then shows the white Apple screen again. I checked my email and it wouldn’t stop saying it’s checking my mail even after the LTE stopped spinning. ALL of these issues went away when I simply deleted this app! You should be doing a better job of checking these apps #Apple #AppStore. Creepy! Btw, the print is larger because I noted all these issues so I can warn my thousands of followers. Yeesh!.His_HealedVersion: 3.5.0

Recorded nothing, would not mergeOk I have iPhone XR with Verizon. I tried the free app first , did not work so I bought the pro! Well that did not work either. I watched and followed the videos perfectly. it kept going radio silent when I would try to merge... I would no longer hear the other line and as I kept talking the recording did not even pick up me!!!? Blank recording. Do not try the fully automated chat feature, unless that after 15 minutes it just gave canned replies. No help On the website I searched for help but the page just said certain carriers do not support the app. They never list which ones. I tried to comment and the page but they edit out the negative ones. No comment showed up! I then had to contact Apple to get a full refund as I could not get help even on pain app! Terrible..KterboVersion: 4.9.7

Don't waste your money!I did a lot of research on not just this app, but several others like it and drew the conclusion this was the better one. I intended on using this app for legal purposes with my ex wife. As I mentioned, I thoroughly read the instructions and did all the research I could. I paid the $10 for it, made a couple test calls and a couple of the calls I made had recorded while others did not. Any incoming calls would not record at all! One of the calls I made to my ex to have recorded, showed up on her Caller ID as CONFERENCE CALL, and she declined to speak with me because that seemed suspicious like someone else was on the line. In addition, you can use this app so many times and it'll tell you that you have to purchase more credits to continue using the app! What a rip off! Currently waiting for my refund.....Dabullsfan1983Version: 3.4.9

Recordings cut off, no customer supportI’m a journalist and have used this app for a few years and it’s worked fine for the most part. However with the most recent update on iPhone 11, all of my recordings are getting cut off at 15 minutes. There is no indication of this while I’m on the call, but when I go back to transcribe the interview, I realize the recording stops after 15 minutes. The most frustrating part about this is the lack of customer support. There is no phone number and no email address to reach anyone. I tried their online “chat” (with a robot) twice and left my phone number and email but have yet to hear back. It’s BS. PS I tried their transcription service once—don’t waste your time. It took hours to process, and you’ll have to re-type everything anyway..KarmaroccaVersion: 4.9.7

Can’t view time stamp and transcription on same screenUpdate on this review. Half the incoming calls I try record aren’t recorded or stored. 1 star Pay for Pro plus to transcribe the call. Transcription is ok, when i talk to someone with same tone of voice, the transcription is often muddled and doesn’t show the correct speaker. Furthermore, the problem gets worse by the fact that you can’t fast forward, rewind or make any adjustments to the time stamp of the audio when you’re viewing the transcription. So I’m trying to dissect the recorded call to get exact quotes, but I have to flip back and forth from audio time table to the transcription. This use to be a feature and now it has been removed. What the heck? Will update review when this is fixed..Vebastian SettelVersion: 5.9.5

Too ComplicatedI purchased this for my wife. She has severe short term memory problems. We wanted some way for her to record calls to help recall information on appointments and such. The app’s web page makes it sound simple. It is not. It requires answering the call, returning to home screen and starting TapeACall, clicking the record button, going back to the phone app, clicking on Add Call, clicking Dial to call the TapeACall number, and then waiting and clicking Merge Call. Yikes! She can’t do that even with written instructions. And, while all this is going on, the calling party is waited 30 to 45 seconds with no response from the person called. If you are looking for simple, this is not the one. I don’t know what app the other reviewers are using, but it doesn’t sound like the one I downloaded..Chem88Version: 4.1.7

App leaves a trail & easily detectedIf you share a cell phone plan and phone bill with the person you intend to record, DO NOT use this app. This app works under a conference call system, so the recording source shows up as a call on your phone bill at the same time and for the same length of time as the call you make to the person you are recording. The coinciding phone number can be searched online and quickly traced back to TapeACall. Then you are busted! Also, there’s a constant “tick tick tick” sound in the background. I hear the sound while recording a call and I don’t hear it on an unrecorded call. It’s also on the recording. The person on the other end pointed it out to me. It’s distracting to you, the caller, and it could raise suspicions with the person you are recording..ModulctzenVersion: 3.5.1

🙄When It works It works. But when It doesn’t 🙄. There is no kind of notification system that alerts you if your call has NOT merged or if It has dropped due to whatever reason. So you think you’re recording an important call, just to go back and realize you just waisted your time. Customer support will find every reason to blame you and your phone instead of trying to find an alternative to the notification process. It’s basically a 3way call so the least they can do is drop the call on their end if connection is interrupted or if it hasn’t merged properly. $15 a month for the pro version just for you to chance It. If you need this for business purposes, please have a back up plan..LuuneyTVersion: 3.5.5

App failure for highly important calls!This app really failed me at a crucial time in my career. I have a podcast where I record interviews. Tonight I recorded one of the most important interviews yet, and the app completely failed. It saved the call, however, when I go to play it or share it, the app is entirely unresponsive. The play button doesn’t respond and when I go to press “share” the app takes me back to the home page. The interview is 45 min so perhaps that’s why it’s so glitchy, but the app producers should advertise this. Yes I merged the call. I’ve used the app before without issues, but tonight it completely failed. Because of the otherwise good experiences I’ve had, If the developers can reconcile this I’ll take down my bad rating. But until then, this is beyond devastating..Harambe dohVersion: 4.7.0

Support? Pro To Subscription | Lost recordingsDue to the change in business model all of my phone recordings are locked behind a paywall now. The AppStore page doesn’t indicate that after you buy the app you’re going to have to pay a subscription fee. I’ve been a Pro customer for a while and with no notice to have all my recordings locked away is mind boggling. Add that to the fact that their discounted year long subscription is 2x what the pro version of the app was I fee cheated and exploited at best. To put the cherry on top, their “App Support” link goes to their FAQ and their contact button redirects to FAQ leaving you no recourse to get in touch with them. I don’t understand how this app has 4.5 stars with this level of customer service and clearly exploitative behavior. I’ve seen several developer responses where they tell you to click on support. Fun fact, you can’t do that in the app anymore because the membership sign in screen completely dominated the app and you can’t get to even their “I need help button”. I’m looking forward to the next call recording app that kills this one. Can’t come fast enough..AHaskinVersion: 4.2.0

CrapDon't waste your time Unable to reject purchase by disagreeing with privacy agreement Long distance charges for every use. Beep sound and "recording" voice notifying caller recording in progress POS I wish i read the reviews first not just their add on utube.Shaino2011Version: 3.4.9

Paid for app now wants more $I paid full price for lifetime usage of this app. Now it wants a subscription post purchase. You guys are criminals and disgusting money grabbers..ChivalryXVersion: 4.2.2

Disconnects callI’ve used this app multiple times for very important interviews. The first time it worked really well. The second and third time I used this app, the call would drop after about 10 minutes. I would redial and connect and the call would drop again after 10 minutes, despite having good cell service and trying different locations. The interruptions were annoying and completely disrupted the flow of the interview. Thankfully, the third time I used this app, I had the apple voice memo app open as backup..Kay 8.Version: 4.7.0

Lost all recordingsJust went to access my previous recordings, now it wants me to pay for membership to find out if they still exist. Very important recordings for legal purposes..DeanarbydarVersion: 4.2.3

A money grabPaid for the Pro Version and now they want a yearly subscription. Scam..Typical.GeniusVersion: 3.4.9

Subcription Stopped WorkingI had bought the lifetime subscription a couple of years ago. It was working fine until they suddenly revoked it and now it gives me an error subscription not found. It is forcing me now to either select monthly or annual subscription. Why do I pay again if I had already done in past and that too with lifetime subscription. I had sent few emails to the support team but no response..RahulSahiVersion: 4.10.7

THIEVES!!! Crap!!!!So you pay to download for $14.99 then you have to pay for a monthly or yearly subscription just to USE the APP otherwise you’ve lost your money!!!!! Like flushing $15 down the damned toilet! Honestly don’t get this app!.AbilegertonVersion: 4.1.7

Bait and switch scamI paid $10 for a full functioning version of this app. Now I find they have switched to a monthly subscription model. I am owed a full refund from these thieves..DrugPatrolVersion: 4.1.3

DO NOT PURCHASEPurchased this app.. paid the $$ for the pro.. now they want a monthly payment!!! Do not give these rip off artists any of your money!!!.Evil_livesVersion: 4.1.2

DONT BUY !!!Lol i paid for the pro version , and now one years after they want another 10,99$. Scammer . Ill never buy again . And the app work like scrap anyway ....Gollum TremblayVersion: 3.4.9

Over pricedLast year the one year subscription was $25.49 This year the one year subscription is $80 a three fold increase in one year. You’re not getting that from me. Already canceled..JAT-0Version: 5.9.5

CrooksIt said 7 day free trial .. i signed up .. and i was immediately charged for one year. i want a refund..GoldstargalVersion: 5.9.5

Was Great. Now the worst everReview of TapeACall Like previous reviewer RahulSahi, my subscription stopped working... in my case less than 3 weeks after I'd paid my annual renewal. A couple of years ago I would have given this 5 stars for I'd been using it without problems since 2015. It was BRILLIANT. Then they started changing it constantly. They turned the beep back on. Things started to break. They kept changing their terms of service etc all the while getting more onerous with what they demanded of this subscriber and the privacy I was to give up, and meanwhile blocking me from my recorded data on their server until I agreed to their latest terms. This a key professional app, or it used to be especially for those of us in media. One doesn't want to be having to jump through an administrative loophole every time one wants to use a critical app to record an incoming call, particularly when that recording that may provide vital journalistic or legal evidence. In June mine renewed annually as it has the previous years except that the next time I NEEDED to use it a couple of weeks later it treated me as a stranger and forced me to renew yet again, this time at more than twice the renewal price of a couple of weeks prior. Then the next time I went to use it a couple of days later, to listen to and download the vital conversation I'd recorded a couple of days before they'd yet again changed their privacy policy and terms of service, and again were blocking me from my library of recordings. I'm one of those people who reads all that legalese. And I don't like the way this is going. At this point I just want to download copies of all my old recordings and be done with this app. Either its being run by really predatory people or this once brilliant app is now riddled with glitches and inconsistencies. I used to love it. Now I hate it. You can't trust it, certainly not with your precious recordings..Medicine horseVersion: 5.9.5

I can’t connect the call to any of the citiesI payed for this app and I just haven’t been able to use it. I have uninstalled the app and installed it again and I still can get it work. I would like to have my money back..20SDDS02Version: 5.8.0

DON’T RISK ITI used this app many times without incident and used to recommend it to others. Never again! They had a “service outage” and lost an important recording. What’s almost as bad is the customer service was terrible— no way to contact them except through a chat app, and then when I finally got an email and shared the details of the issue, they didn’t reply again until the next day. Will never use this app again now that I know it’s totally unreliable and may fail again at any time..Melreid888Version: 5.5.2

ScamYou spend money to buy the app in hopes of recording calls only to be presented by a paywall subscription service.Ethan PekkaVersion: 5.5.0

Paid full price only to lose access to subscriptionsPaid the full price for this app, and didn't use it for a while. I go back only to find that the app for which I paid is now subscription based. So purchasing something isn't even sacred anymore as app developers find ways to get us to pay more for something already purchased. I was promised lifetime usage of this app when I spend full price years ago. Does not deserve one star..Fa1coneriVersion: 5.2.1

DO NOT PURCHASEHow do I get a refund? It doesn’t even connect to the Tapa a Call number in my area…so no way to add a number let alone merge the call! MONEY BACK PLEASE!!!!.HalalooVersion: 5.2.1

False advertising and no customer serviceI purchased the pro for full access, once I did and then went to utilize features I received a notice that I would then need to subscribe monthly to access those features. I watched out to ‘support’ and to speak with support, all I got was a bot that obviously couldn’t assist. I put in a request to be contacted about my concern. I received an email today not only did it not answer any of my questions or concerns, but when I replied back addressing this, I received another response with the exact same content as the first…obviously there is no support or answers. Just pay for Pro and then be told you have no access to the Pro service unless you pay more monthly. Absolutely unimpressed by the lack of service and what appears to be a con..Gotta be kidding meVersion: 5.0.9

Phone numbers are not workingTheir phone number to record a call are not working. So the app and the subscription is useless..Eric.labelleVersion: 5.0.9

Make exporting easierWould be 3 stars if the app displayed who you were calling. 5 stars if when you exported the file out of the app it included the date, time, your name, and the number you were calling..Andrewwillis89Version: 4.11.4

From great support to lousy supportI’ve used this app for years and it’s always worked fairly well, during iOS updates they would run into problems in the past… However it’s been over a month and their support team is very difficult to reach and they do not have helpful suggestions and y the fact is on iPhone 11 and all the latest issues it still does not merge calls. They have not resolved the fact that the app will not merge calls, it’s note unusable. All the tips they gave including reinstalling the app and restoring and changing the way I use the app have not resolved any of my issues. I’m cancelling my subscription. Their support team takes over a week to reply. Update: I've used this app for a year, almost flawless. Had three instances where recordings were stuck in the system and "processing" for hours. This last time was 26 hours. Granted they had problems with the 3rd party that was doing the recording. What I found unacceptable was they took their support offline during a major outage and the problem wasn't fixed. Ultimately my file want lost, but they could be a LOT more proactive in their commination. Other than that the app is nearly flawless Previous Review: This app used to have excellent support, yesterday I record a very important phone call and 19 hours later it still processing. They told me it would only take two hours it’s now going on 19 hours, still no recording. Yesterday they said they’re working around the clock to resolve situation, today they seemed to have closed their support line. Not cool when you rely on an app daily..A. Greg DicksonVersion: 4.10.16

FraudsI BOUGHT this app for the pro version on my phone two years ago, and now I have to pay for it again for the membership?!.Ash+winVersion: 4.10.16

Doesn’t workTotal waste of money. DO NOT DOWNLOAD. I should definitely be getting my money back..WorldteacherVersion: 4.10.10

Paid for app, lost accessLike many others, I loved the old version of this and paid full price for the pro version. Then they decided to revoke lifetime access and demand a subscription. No response from support. They clearly don’t care..Ben in WinnipegVersion: 4.10.10

Not working anymore ?Trying to connect to record says the customer I have dialed is currently not in service... used to work but no more!.Stardew𗀃𗀂𗀝Version: 4.10.3

Bill wilsonCan’t get it to work?.RachbillwilVersion: 4.10.3

DéceptionJ’ai acheté lapp parce qu’un ami me l’a suggéré. Dans mon métier, j’ai besoin d’enregistrer les appels et comme je croyais que cet app était fiable, cela ne me dérangeait pas de payer pour. La première fois que je l’ai testé, elle fonctionnait hyper bien. J’étais satisfaite. Mais le moment où je devais enregistrer des conversations importantes, lapp a fait défaut. Mes appels ne s’enregistrent pas malgré le fait que tout semblait être fonctionnel. Il était impossible de récupérer mes enregistrements à la suite de mes appels. J’ai littéralement jeté 20$ par la fenêtre..Enrique3444Version: 4.10.1

SERIOUS FLAWHave tried this app many times over years! Every out going call beeps at the person I’m calling! So annoying and not discreet at all!.Business firstVersion: 4.10.0

UnreliableThis app really let me down for multiple interviews that were extremely important for my work. Despite having a strong internet signal the call would randomly stop recording at different points on different calls. I can’t have that unreliability for matters that are important enough to be recorded..Charles16432Version: 4.9.7

Sound very badI cant use on my podcast..Larry PopoVersion: 4.7.0

Very badI wasted 17 dollars on a useless app. For incoming calls after receiving a call, you have to go through a process of activating the call recording while the caller is on the line waiting for you to answer. After activating it beeps and the other person hears that beep. I don’t recommend it at all. Don’t waste your money on this app..Ryan5845Version: 4.4.1

Doesn’t always workThe most important calls so far have daily to have the recording load.... so not good.Notafan99999Version: 4.4.1

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