Cisco Secure Client Customer Service

Cisco Secure Client Positive Reviews

UpdatedUpdate: it turned out that the ‘unable to import certificate’ was a temporary problem and I was able to import the certificate the next day. I am no longer able to import certificate for my vpn in this app. (Error message: ‘import PKCS12 failed with error’) I imported the same certificate to anyconnect on another ipad (ios13)a couple months ago, and to legacy anyconnect on my current ipad (ios11) about a year ago. But now I can neither delete nor import the certificate in either anyconnect or legacy anyconnect on any of the two ipads..SummeryeahVersion: 4.8.03038

Please help us to connectPlease , please pay attention and help us Considering the sensitive and critical conditions of IRAN The restriction created on the Internet has caused many VPNs to suffer from disruptions and failures Many people in Iran use your software and have problems with the new update Your old version 4.8 connects to the Internet easily and works, but the new version does not connect at all Currently, the old version is not available for download and only those who have not updated their Cisco can use it. Please advise, if it is possible to provide a link so that the old version can be downloaded, if so, what do you suggest? If the new update is done on version 5, I think it will work, please help us to work with Cisco. Thank you for your sincere cooperation..ParastoohsjVersion: 5.0.00246

Pls add save passwordI love Cisco and i use this app for a long time but its really annoying that i have to enter password every time manually and it cant save it. even When the screen turned off, after i turn it on again i have to re-login and enter the password again I Don't know why they don't add such as this option.M1ladVersion: 4.10.02095

Works with 11.2 with caveatWith the server side workaround, AnyConnect now works on iOS 11.2, so I'm revising my rating from 1 to 5 stars. Previous review: The VPN client will fail to establish a connection if running on a device with cellular and Wi-Fi both enabled. I reported this bug months ago but nobody has fixed it yet. Workaround is to disable cellular then you will be able to establish a VPN connection over Wi-Fi. If you want to establish a VPN connection over cellular, you will need to disable Wi-Fi..SethmeistergVersion: 4.0.7077

Unable to switch GroupsI have this app through my school and use it while I’m abroad in China. Works pretty well but it’s finicky when it comes to the way you access the school’s VPN. It’s worked in the past but this summer the app seems different. My school has a “General Access” option and a “Library Resource” option for VPN, but this iOS app doesn’t allow me to switch between the two and so I’ve been unable to use the app. I hope the developers resolve this in the future, but for now, this VPN is almost useless..Lewis-90Version: 4.8.00801

Almost perfectNever really had a problem with it. Always works when I need it to. That said 1 thing I would like to see is when I use an iPhone I can’t save the password to one click sign in. I always have to write the password every time. Other than that I really can’t say anything bad about it. Definitely a great app!.Mculver06Version: 4.9.05043

MKWhen i open accounts and password and try to make my phone remember the password to this app there is a blank field that i need to fill and it says website and if I don’t fill it the process won’t be done actually I want the phone to remember the pass for this app not any website I really don’t know what to do.Mind knightVersion: 4.6.00122

Great performance!Using the app on deferent platforms for years. It’s just GREAT. I would rate it 5 star if there was a way to save passwords or use fingerprint instead. It’s frustrating to manually type it every time, especially for those who use it frequently. A gadget for toggling the connection would be awesome as well..Sporco FantasmaVersion: 4.9.05043

Report a problemThe last update of the program has a problem and does not connect and gives a timeout.AmirjabVersion: 5.0.05206

How to save passwordHey there there is something so weird about this app which i can not save the password for my vpn configuration and every time i need to connect i have to enter it and it is so annoyin can you help us by updating the app?.MihanclubVersion: 5.0.00230

Great appI enjoy using this fast and easy , with no speed drop absolutely lovely , however there is this one thing that bothers the app is not remembering password for my connection or i better say for any connection and that is kinda painful everytime you have to type a password ☹️.VedsoTVersion: 4.8.00825

Work slow recentlyThis App used to work really good. Fast speed and stable network. But recently, I don’t know why it works really really slow, I can hardly open the google search page. What should I do?.为啥不能评价！！为啥，wsVersion: 4.8.01097

Error 907This update has problem; When I write the password at the field to connect to vpn server, I get this error 907 , So I have to copy and paste the password to connect. Please fix it.Ramin FVersion: 5.0.02530

Old versionIs it possible to install the version before the update? In Iran, the version before the update works better.Mehrdad4118Version: 5.0.00246

Why your app can’t save passwordMy problem is that why your app can’t save my vpn account password it’s really hard for me and more for my father to enter the password every time that we want to connect to vpn is it really hard for you to set some settings that could enable password save ? Please do it..Mohammad danakVersion: 4.8.00801

IOS 14 ProblemAll was fine and working like a charm but since I have upgraded to iOS 14 my connections get slower after like 15 minutes and my internet gets so slow I can’t do anything, I need to reconnect so I can use it again, I have several servers and this happens for all..DehqanisVersion: 4.9.00518

Fast connectionFast and stable connection and that’s just enough. Thank you. But it’s needed a remember password option to make using it easier..RezcubeVersion: 4.7.03051

Can not connect to any serversPlease help me It just start searching and doesn’t even go through the user/pass progress.SpehrsprVersion: 5.0.01241

It works again!!Latest version work great and fixes network connectivity in airplane mode issue of previous version..Assb10yrVersion: 4.8.00825

Great but not enoughIt’s great, but I have two problems: 1. I can't save the password, and every time I enter password 2. Sometimes selected network is changing to not selected.Ebrahim.shVersion: 5.0.00246

New updateWe have problems for connect to vpn after write password in new version… pls check it If we use copy and paste password we are connect but data can not to be transfer..Hadi klVersion: 5.0.02530

Excellent ChoiceThis app works perfectly but I wish it could save my password so I didn’t have to enter my password everytime. So please consider this issue in your future updates..Pasha IVVersion: 4.9.00518

UpdateHi there, I would like to know that if this company plans to update this app to be able to use it on Mac. This is a great app, but I think that will help a lot if we can use in our Macs too..Done_89Version: 4.9.00518

Iphone 7 and lower versions can not connectHi after update iphone 7 and lower can not connect. What should I do now?.HadiabtinVersion: 5.0.02530

Plz help . It crashesI did updated and my ios is 12 . When you enter servers and wants to add configuration to the setting, cisco stop working.TrvaavajVersion: 5.0.01255

Great Apple Watch ExperienceFive stars because the watch experience has improved, thank you for your hard work!.SirrGregorVersion: 4.7.03051

UpdatePlease upload the updated version.MatraliVersion: 5.0.01256

Crashing the new versionThe new version is crashing to the working.Mohammad@1360Version: 5.0.01255

New version bugNew cisco has a lot of bugs some when try to add new server some glitch happened and cant add server need to do 3-5 time try to add one . cant accept user pass more than 3 words . usually thats happened for the password . thanks again for great service . and thanks to your great team.EMp2@6Version: 5.0.02530

Hello, I stopped connecting to IOS through a domain name, please fix itHello, I stopped connecting to IOS through a domain name, please fix it.Yazik86Version: 5.0.02602

Can I change my locationCan I change my location on any country or is just united state only , because I would love to change the location to other countries as well.GreggymcVersion: 4.8.00801

Does not dependIt found the case again, it can't connect with the first mobile line. It was like this before. Cisco gave an update. It's fixed. Please update it..Meysam FeyziVersion: 5.0.02602

Not working (corrected)Newest version crashes on iPhone X 13.3.1. (Fix) I had to uninstall and re-install the app on my phone. Works great..0CyberTooth0Version: 4.8.02050

Help to iranAfter update i cisco any connect from 4.8 to laest version can’t connect to vpn.GorganwebVersion: 5.0.00246

Not usable at the momentSomehow we can't use the app anymore in mainland China area. Can you guys fix this problem?.35678Version: 4.0.7077

Why is the side menu hidden!Why is the connection menu on the left hidden now! Adds an extra step on iPad for no reason!!.SamsonpatVersion: 5.0.05207

Lol old versions were much better than thisWhat have you done? adding more bug?.AlcidjdjaqmVersion: 5.0.05203

Not working in ChinaFor some reason I don't know, this app can't work anymore in China,please fix it ASAP.Dudu4546Version: 5.0.02602

PasswordPlease add finger print save password.ShndsjdVersion: 5.0.02602

Vpn was working....Was working for about a month in mainland china. It stopped working last week. Internet connection timed out message. I need my vpn for school. :(.PisathecatVersion: 4.0.7077

Why password is not saved?Why password is not saved?.HmdnaeimiVersion: 5.0.02530

Not working anymore!Why it does not work anymore??.Navid.amnVersion: 4.8.01097

YeehawGud job my boys..Hawaiianpine🍎Version: 4.8.00825

Working well and reliable since few yearsPlease add an haptic touch option for quick connect ! This is the only things missing to this app ! Thank you,.M3n70RVersion: 4.8.00825

Good but not the best!Speed is not good!!!.A_h_EdrisiVersion: 4.0.7077

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Cisco Secure Client Negative Reviews

IOS 14 issues (?)Using this app for work, but since my upgrade to iOS 14 the app began to block my internet connection. I’m at home, connected to WiFi and connected to anyconnect. I need to walk my dog outside, I take my phone go out, WiFi connection is dropped, LTE is in place - no connection to the internet as well as to my corporate resources (everything was fine on iOS 13, flawless reconnection from/to WiFi <-> mobile network). Now I need to disconnect from my corp gateway (and I’m online again), I connect to corp gateway (enter credentials, second factor etc., more time) and then everything works until I get to WiFi zone, where my phone connects to the hotspot and I’m offline again until I disconnect Cisco. Same stuff happens in the office now: I go from the corridor to elevator, WiFi drops, LTE lives and I’m offline. Can’t use the app now as I need to disconnect and reconnect manually now..A good JoeVersion: 4.9.00542

VPN Automatically connects without user permissionAt least once daily, at a random time of day, the VPN will connect automatically and with no notification that it has done so. The little VPN logo just pops up on the top left all of a sudden. Considering a VPN routes all traffic through Cisco's network, this is an unacceptable privacy invasion. Also annoying bc there are random websites like 9to5mac that are blocked by Cisco and before I realized what was happening, was confused as to why it wasn't loading suddenly. The only way to prevent this is to delete the app between uses and reinstall. Before using the VPN for the first time each install, it won't auto connect so I basically avoid this app like the plague. I do work at Cisco and yes it does. Something is turning it on without me opening any Cisco apps including any connections so this is because of Cisco not another IT department.FjejgkvVersion: 4.0.7077

Less is not moreThis review is specifically for the product logo. Who designed it? A 1st grader? It looks awful, like zero effort or thought went into the “design”. Seriously, who approved the change? The previous logo was better. It was obvious, unique, and did not need to be changed. The previous color pallet was warm and timeless. Who went into a board meeting and said “our design is no good, we need just a black circle and a singe curved green line. That makes it look better.” That person was an moron and I hope you read this and realize your graphic design skills are stuck in 2002. Why not just a single black line? Why not just a white square? Change it back, you hooligans..TayanezVersion: 5.0.00230

It’s BadThe vpn is blocking my internet and I’m getting so frustrated. My college is making us download yet another thing and I need to have it to change my classes but whenever I have the vpn on, it blocks my WiFi and I can do nothing. It keeps saying no internet connection when I have it on and I’m blocked from the website when it’s off. I’m not a tech person nor do I like dealing with anything that isn’t done by a click so I have absolutely no clue what I’m suppose to do..Berry Berry ⭐️Version: 5.0.00230

Password errorAfter updating the program, it repeatedly gives a password error message and the connection is not established, after turning the phone off and on, the connection is established, and if the connection is disconnected, it again gives the password error message, please fix this problem.AfshinffVersion: 5.0.02530

Issues after the most recent updateIt worked well on my phone until the most recent update on June 23. I cannot access my school’s VPN anymore, which has caused a lot of trouble for my work and study. It can still work on my laptop where the app has not been updated..X. XuVersion: 5.0.02530

This is one the worst VPN appsMissing very simple basic features such as saving passwords. You can't have multiple usernames being saved. I'm frustrated by copy pasting credentials from other places to this app. It's like a year people are asking for this but it seems like cisco employees get their salaries to tell you to call your network administrator. This is 90 percent of the responses to any feature request..Iman MohamadiVersion: 4.7.02025

Works most of the timeThe last two days the connection just keeps hanging on connecting. I tried closing and reopening the app and still the same issue occurs. I wish I got an error message or something so I knew what was going wrong. I had to uninstall and reinstall the app to get it working again..IOS_Andy14Version: 4.8.02050

ASA says this client doesn’t have a valid licensesI did a ssl vpn on ASA with anyconnect deploying to remote users. those users work just fine but when i’m trying to use this app for my phone, i get debugs on my ASA saying this app doesn’t have a valid license?????????? all user authentication works...i wanted to use this app for mobile phones instead of built in IPsec..NowWhereHereVersion: 4.8.01097

Improve user experience and performanceAs a Cisco product, highly recommend to improve user experience: such as automatically saving password to be easy to reconnect, less battery usage during VPN connection activation. Please optimize those ASAP..PanyingxingVersion: 5.0.01256

AnyConnect cannot confirm it is connected to your secure gatewayI am keep on getting below error message on all my apple devices since last few months and not able to connect. However, all windows devices are working fine. VPN Firewall is ASA-5510 “AnyConnect cannot confirm it is connected to your secure gateway. The local network may not be trustworthy. Please try another network”..ImshezanVersion: 4.9.00562

It was fine until recent updateI had no problem connecting company VPN before Wednesday update, after this update, not working and my account gets locked every time I enter credentials correctly Please help.SaipingchenVersion: 5.0.02530

IssueI have been using the software for one day, and so far it has two issues that make it harder to work: first, when the screen is turned off, the VPN is disconnected Secondly, for each connection, a password must be entered, which is very time consuming.FaezeeeeeVersion: 4.6.00122

Breaks with MacOS 13The app worked perfectly for me until I upgraded to MacOS 13.0.1. Now I can't connect to my VPN for work without downgrading the OS. My only workaround for the time being is to use my work issued Windows laptop which is pretty much the worst. PLEASE FIX!!!.JdkcksksnnxnxjcVersion: 5.0.00246

Entering password 50 time per dayThis app works good as a vpn but!!!!! You must connect every short while, every lost connection, every time working with phone and diming it, and you must type the password every time! This is dumb (And i know it is your privacy).MHGHOSTVersion: 4.8.00801

Updates wipe out infoReally? With each update all my information is lost and I need to contact my IT department to set it up again. I'll see if they suggest any better connection service.. Update.. I only clicked the update, never uninstalled, and reinstalled. So, I still do not know why the update wiped out my data..NiceGuyPeteVersion: 4.7.01075

GlitchyPush notifications coming late, multiple pushes for the same request - some time out, some say Approved but the laptop app still returns Login error. Eats a lot of your work time instead of saving it as it is supposed to be..Vic-byVersion: 5.0.02602

Doesn’t workIt doesn’t work in China so it’s kind of trash for everyone that we want to use VPN in China.Gigabash weirdosVersion: 5.0.00246

Can’t update can’t connectAs of 2019 April 11th, can’t update and can’t connect..DisorderinorderVersion: 4.7.02025

Dose not work in ChinaSince yesterday I tried to open the VPN but can’t and I actually I bought for 6 months.AlmarehVersion: 4.6.03050

Junk. Legacy version was great.Can’t even add a cert to this version and they’ve been working on it for a year???.Romac111Version: 4.6.01099

Not worth itInstalls and loads up nicely but, will drop out unexpectedly and without warning - all of a sudden you have no VPN. Also, does a terrible job overall : I am using it in China and everything is still blocked (Google, Facebook, Tumblr, Instagram ...) all inaccessible. Might as well not have a VON installed at all..LarryVerkVersion: 4.0.7077

Unable to select authentication certApp is not allowing me to select acs authentication cert neither is selecting it itself when set to automatic..AdeebBVersion: 4.0.7077

Poor upgradeDid not migrate "legacy" configurations. I had to reinstall the legacy app to get rid of them.Gnl42Version: 4.0.7074

Cant find cert bugThis app can't find the right cert and only option is auto which it can't find the installed cert. But if you use the legacy version it works fine..SplashRacer07Version: 4.0.7075

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