Fender Tone Customer Service

Fender Tone Positive Reviews

Great app, keep up the good workThe negative reviews are definitely from people who don’t understand how to run an amp or an app. Connect your amp to WiFi, simply update it like the owners manual says and run the latest app. It’s that easy. I guess pressing one button while turning on the amp is too hard for some people to understand. I have 10+ amps, everything from a Randall stack to vintage tube amps, tons of pedals, and yet I always seem to use my GT200 with the app more than all the others. If you actually understand how an amp works, then this app with a GT series amp is all you need. Wether you’re in your basement practicing, gigging outdoors, or anything in between. If you’re a person who just want to plug in your guitar, have a crappy tone, and just make noise, then stick with your Peavey amp and a First Act strat copy and call if a day. No need to leave a bad review just because you finally purchased a big boy amp and you don’t know how to run it..Only two 'sVersion: 3.0.4

Very handy addition to the amp!If I were able to do a half-star, I would’ve rated the app 4.5; it’s a very nice app, but has a few nuisances. It’s a great way to immediately access certain presets without having to scroll through the whole list to get to the ones you want, and it’s very handy for creating/editing presets. This is especially true when renaming them; doing it from the amp is a time-consuming pain. It’s also nice to not have to put the guitar down or hang over the amp whenever you want to change something or adjust volume, you can just do it real quick from your phone. The only issue I have is that the connectivity can be troublesome. My phone will have a hard time finding the amp through Bluetooth and usually have to resort to restarting the amp, occasionally twice over. Restarting the amp does usually do the trick, I originally wasted a lot of time trying many other methods to get around this obstacle. Once it is connected, though, the app is very resourceful and highly recommended. It’s worth the starting-up hassle when all is said and done..Cwinnie92Version: 3.1.2

It’s nice to see a hardware company do software wellOver and over there are examples of hardware companies, especially legacy companies like Fender, totally botch modern products that incorporate software and digital interfaces. I have gone from a tube, tweed Fender Blues Jr. to a Boss ME-80 pushing a Blackstar solid state amp to a Fender GTX-100 and I gotta admit, while they completely botched the foot switch, they got the software right. It’s simple, easy to navigate and very intuitive; especially the iPad version. Nicely done Fender. What? You want to know the issues with the foot switch? Sure, I’d love to tell you. First, the buttons are LOUD! Ker-chunk with every press. I have many pedals and they all have a nice, somewhat delicate click. This thing is loud. Second, I have several looper pedals AND HERE IS HOW THEY ALL WORK. YOU PRESS TO RECORD AND PRESS THE SAME BUTTON TO START THE LOOP. NOT ANOTHER PEDAL TWO BUTTONS TO THE LEFT. this means that with some intricate loops I have to look away from my guitar to make sure I click a foot button that is two buttons to the right. Stupid. Almost like the didn’t try it themselves. Third, the included cord is crappy and you cannot use a third party cord. At least mine won’t work. And I’m talking real quality cords! You know, Fender, you should have had the software guys hold the foot switch..KennardyVersion: 3.2.10

Great Amp, Good SoftwareI use this app to control a Fender Mustang GTX. The amp itself sounds terrific. The Tone app isn’t perfect, but it does its job well enough that I can’t really complain. The main UI for configuring signal chain and managing presets is very intuitive and extremely flexible (compared to my previous “smart” amp, the Spark). Some other areas of the app can start to feel a little clunky, and the connection between amp/iPad drops more often than I would like. But I consider these minor issues; overall the app does what it was designed to do and gets out of my way. Fender gets some criticism for not providing continuous app or amp updates, but I think this is a little unfair. In my opinion the software/firmware is very solid and doesn’t have any major bugs to address. It’s unrealistic to expect Fender to continue delivering free updates. I would rather have a solid amp with no updates as opposed to a mediocre amp with continuous updates..ReynoldsbdVersion: 3.2.7

Modern Age AmplifierWhat a difference to be able to have built-in presets that change your Rumble 800 Stage bass amplifier to match the most popular amplifiers of all time in history. It like have a bunch of different bass amplifiers in your studio and switching from one to another on the fly with the turn if a knob. Then on top of that having the ability of creating your own sound that you created yourself. Forgot all those pedals you used to carry around and use the amp to build your own pedals that are like the classics of the past. Included is a multi function 4 button floor pedal that does looping and effects that you program yourself. Plain and short now you have a modern Bass Amplifier that can do pretty much anything..ITGuy1Version: 2.0.1

App and Amp are so cool together...Using the Fender Mustang GT 100 as a beginner I thought would be too much amp for me but it makes learning wonderfully fun and the app helps considerably. Only practice can make someone a better guitar player but there is something to be said for being able to hear such beautiful and unique tone coming through. Presets from other users further inspire my own creativity and, though I am just starting out, the motivation to find my own tone is there. I was able to grasp how to use the app right away and find myself exploring features both using the controls on the amp or through the app. Great design and all around great product. I’m having a blast!.NghtPhnxVersion: 2.1.5

I was an early adopter...I got my GT 40 when they were first released and it has only gotten better and better with firmware updates and the Tone app. Aside from the crappy headphone jack (which I don’t use and couldn’t even if I wanted to anymore) this amp has been a favorite of mine. And now the v3 version is next level. Love the Blues Jr. model. And the new UI is excellent. It’s so great that my amp sounds better now, by a long shot than it did when I got it (2017?). Thanks. Now my only question is to get the GTX or just keep my GT 40 till it melts down one day!!!.ClickfiendVersion: 3.0.6

Would be more useable with less eye candyThe functionality of the app is great: it lets you tweak the amp's sound, and edit and create presets. This saves you from having to walk over to the amp and lean over it to see the controls. I really appreciate being able to do this wirelessly. But the UX is eye-candy at the expense of usability, with a lot of wasted space. The realistic pedal graphics mean the pedal's name is pretty small; on an iPhone it’s unreadably tiny in the patch overview, which defeats the purpose of that screen. Meanwhile, in the detail view everything’s nice and big but you can only see one pedal at a time. On an iPad screen there would be plenty of room to show multiple pedals at once. The only missing functionality seems to be marking a preset as a favorite, or assigning to a playlist in general. I’ve tried and failed to find a way to do it. Fortunately it’s easy to do on the amp. In the few hours I’ve used the app I’ve had it get out of sync with the amp once or twice (showing a different patch than the one the amp is using), and one time the amp itself entirely froze while I was using the app and I had to reboot it..SneJVersion: 3.1.6

Game-changer in the modeling amp space!Decent amp but the companion Tone App makes it fantastic and a compelling force on the modeling amp landscape. I own the Mustang III v2 yet couldn’t resist the additional purchase of the new GT 100. After a couple years of perfecting Fender Fuse and still struggling to embrace it, The Tone App blows fuse out of the water and makes this whole tone control, tone presets and amp modeling thing fun again! Sorry Fender but yes, the Mustang III, V2 does have a slightly better sound and I wish GT was equal but it sounds good enough and with a little manipulation with tones using this amazing and easy to use app you can find your sound! My only requests so far for future release... 1. Preset back up in a cloud! 2. A quicker way while in a preset to save it directly to a saved “Playlist” (or several) vs saving the preset and having to go all the way back to a Playlist, finding the new tone and then adding it. 3. Adding Wah pedal functionality using the app vs going over to the amp Outstanding job Fender App team, keep up the good work and don’t abandon this like they did Fuse and can’t wait for future updates!!!.SteveB624Version: 1.3.1

Won’t connect to GT100, wants older firmware.The new Tone app freaks out about the NEW firmware on my GT100 (not GTX100). I have the newest 3.0.43 on my amp as I literally did a firmware update and then when it alerted to a new firmware on the app, I tried a “Full Firmware Update” to the amp just before writing this review just in case. However, the most newest firmware on the Fender website is listed as 3.0.31... I believe that the Tone app is looking for that firmware and is popping up a message to update the amp. It refuses to even connect to the amp until they update this app in the App Store to reflect the most current firmware in its internal change log. When it worked, it was OK to use. But still preferred the physical knobs. Was hoping to see the new changes, but that isn’t possible at this time..JayV512Version: 3.0.4

Everything About it is UnreliableI’ve had problems with it crashing multiple times, I’ve had to recreate an account, my presets have not uploaded correctly, my presets can’t be deleted after I upload them, the support seemed helpless as The gentleman at Fender couldn’t understand any of these problems and couldn’t communicate in a timely manner... probably wasn’t going to buy products from them again unless these problems were solved quickly. That said, Fender did show that they cared about these issues are are now working to get them resolved. I am sure and confident future updates to the app and firmware will only improve the user experience.Jwv9723Version: 1.3.2

Updated app is horribleI bought a Mustang GTX a few months ago and absolutely loved it, and just as important as the amp’s tone, was this iPad interface app. It was fantastic until this update. I’ve spend an hour trying to figure out how to delete a preset and gave up. The preset controls are a mess and it is ridiculous that you eliminated the actual presets from the view with the preselect menu. I quite frankly am shocked at how bad this update is from such a reputable company. Please give us the old app back until you fix all the bugs in the update. This is horrible..T_DoggieVersion: 4.0.1

Only one complaintAwesome amp (GTX100) and app. My only beef is that there isn’t a virtual pedal that would control the master amp volume. If you are using the XLR out there is no way to control the volume with the EXP-1 in either volume or expression mode. Sure, the amp speaker is affected but XLR out is always maxed. This makes the XLR output useless for live gigs. There is a workaround where you can control the eq-5 pedal and use the EXP-1 to control gain but it’s not the greatest. I don’t want to drive gain, just volume..FunkenhauserVersion: 3.2.6

Great, but Totally UnreliableI was very excited to see the 2.0 firmware update for the Mustang GT as I love this amp - when it works. Unfortunately, the amp has a habit of cutting out randomly during use. It will behave briefly as if a noise gate's threshold is raising, until it overtakes all sound from the guitar. Then volume just seems to decay until it's entirely give. Sometimes changing the preset, and then changing back temporarily fixed things.. sometimes it doesn't, and you need to restart the whole amp. Very frustrating, and totally unusable for a live performance. Fender, please please fix this bug so this amp and Fender Tone can live up to its 5-star potential!.DjcozmikVersion: 2.0.0

Love this amp but Bluetooth is awfulThis amp is great when it works. However, each time I want to use it over Bluetooth, I have to spend 15-20 minutes turning off, turning on, rebooting, un-pairing, re-pairing, uninstalling, reinstalling…and so on and so on. This could easily be confirmed in Fenders own test labs on one of its own devices instead of putting end-users through these amateur-ish fixes that we have already tried a dozen times before even contacting Fender. This issue is on Fenders end and needs to be fixed there. Please Fender, provide a firmware upgrade that addresses this issue..DanubeRiver58Version: 3.2.0

Ver 4.0.0 Problems - Some fixed in 4.0.1EDIT: moving my rating from 1 to 3 stars (it was 5 before the 4.0 update). In 4.0.1 they did fix the biggest problem for me which was the ability to search the Tone Cloud, and a few other things. But it is still not back to as good as it was before they started messing with it. Why mess with something that was working well in the 3.xx version? ORIGINAL: After updating the app to 4.0.0 I can no longer access the Tone Cloud. Many others in my Facebook group are reporting same issue. Is a fix on the way?.Scuba GaryVersion: 4.0.1

GT 100 AmpI am so proud to own this GT-100. I would have never believed that a Amp could do so much. I’m 58 yrs. and have been playing guitar since I was 10. I have recently decided that it’s time for me to learn how to play lead. And that’s why I bought this amp. The technology on Fenders Amp is simply unbelievable. I prefer southern rock you should here this amp playing train train by Blackfoot. Or Tuesday gone with the wind LS. I have already learned lead on black magic women. I salute the Fenders Engineer s designers and all of there employees! Well done..GggggggghghhVersion: 2.0.1

Preset does not match ampThe app would be great in my eyes if it just worked reliably. I don’t get the same disconnecting issues but the glaring thing to me is the presets on the app sometimes do not match the amp. At times I can’t tell to trust the app or amp (but I do lean on just checking the amp). It’s very weird if you try to edit one of the erroneous presets in the app because it’ll sometimes miss the fx of then preset on the amp. Either way that is weird so please fix it Fender. I like the app so I cm easily scroll through the library of presets - it’d be great if it matched the amp 100%..Poogie305Version: 2.1

Still buggy but will be nice when fixedI have upgraded my amp to the new firmware and the iOS app is updated but when I try to select some of my presets, it switches back to a different preset automatically. I don’t know what that is all about but something in the software is screwed up and if I would have known about the issue before I upgraded my amp, I would have waited for it to get debugged. I have already submitted the issue to support but have not yet received anything yet. Fingers crossed! I really like this amp and would hate to see it crippled by crappy software..TvoytkoVersion: 3.0.1

Fender Tine Version 3.0 -nice upgrade!Very nice upgrade to an app and amp I enjoy working, experimenting, and playing with. I’ve been a Fender Amp player for 50+ years now. The Bogner amp was a nice addition along with your Blues JR and Vibro-King. The GUI of each amp & pedal saved settings is impressive too!! Thanks for fixing the ‘ bug too. Can’t wait for the next version upgrade with more amps and pedal effects. BTW, I love the Mustang GT 100 so much, I bought three. One for my studio, live stage, and a backup!! Thanks Fender..Lucky AfternoonVersion: 3.0.1

Great app but having issues *resolvedEdit: responsive developers always trying their best to improve the app. My problem was resolved 5 stars, Fender keep doing you—you’re doing great! I updated my amp to version 3.0.43 but when I connect it to the app, the app keeps stating there is a “tone/amp update”. My amp is definitely on the latest version and so is the app. I’m a little confused here..SmealekVersion: 3.1.3

Great app that provides accessibility for people who are blind using voiceover with their iPhoneI have looked around for many apps that work with my electric guitar amp. I am blind, and there are very few applications that can actually be used by somebody who is blind on their iPhone. This application is very usable and provides unlimited amounts of modifications in settings. Very nice good job..DpdevendraVersion: 3.2.11

Mostly great. MostlyI don’t know if it loses Bluetooth connection frequently or what but that “Syncing In Progress” or whatever that message is comes up far too often. Fender needs to fix 2 things; the Mesa amp models have no controls in the app. No gain, volume, nothing. Secondly, the cloud backup does not always work. It seems that the first time in the day that I attempt a backup, it works. If I try again with a more updated backup, it fails every time. Stupid..OrcatrinoVersion: 3.1.2

Great control and accessibilityAwesome app. Gives you pretty much complete control of your amp and effects chain and settings. Lets you make changes or adjustments and try new tones on the fly without having to save them. Exactly what I was looking for. I like you you can delete the cabinet simulation from the amp setting to open up the sound too..Blurred2020Version: 3.1.2

Needs Interface Like The AmpIt okay but it needs to have the interface like the amp itself. When I open the app there should be a better interface like what is on the amp before I go to make changes. It’s as if I’m already in the menus when I open the app. Being able to see all the current settings to start and then being able to tweak just what I want from that interface again like the interface on the amp would make much more sense..The reel independentVersion: 2.0.1

Search issueCan you please fix the search option in the download section? First, you can’t see what you’re typing in and then, once you find what you’re looking for, the search option is gone. Only way I’ve been able to get around it is to close the application and restart. Which requires the app and amp to reconnect. Really frustrating and really annoying..Joekoz1977Version: 3.1.5

Using the modeler just got way easierThe interface really opens up the potential of this amp and lets you dig deep into the features. Fenders app developers made an intuitive and easy to use GUI. What I would love to see in future is an offline mode to create presets when inspiration is on but the amp is off..El MongostaVersion: 3.2.3

OriginalMais difficile à saisir le mode de fonctionnement.Artiste numérique émergeantVersion: 3.2.4

Bad updateBad update. I can’t figure out how to search presets made by others.Mr.awsome1234Version: 4.0.0

Need better soundsIt’s ok there needs to be more definition in sounds more tone more unique deeper sounds.Blaise1877Version: 3.2.9

Wish ListI am still definitely in love with this app and with my GTX100. The very top of my wish list for a feature enhancement to this application would be: The ability to Copy a specific instance of a specific amp/effect and then user goes to desired destination patch AND effect to access the Paste. There are already tons of patch memory slots, so allocating a few to my "all my favourite settings for my amps and effects" master patches..GTR MarkVersion: 3.2.6

Great app with a couple connectivity issuesThis app for the mustang gt series makes them the best practice amp out there , I would give it five stars but sometimes it's a pain to connect , other then that it's AMAZING. Also waaaay better tone from this then the line 6.Stacecase1981Version: 3.2.2

Mustang GTXNice amp I like the solid wood cabinet and the speaker and the software I struggle with the Bluetooth and Wifi consistency it’s just not there. Love the amp but if you’re going to gig with it turn off the wifi and Bluetooth.DuamcbVersion: 3.2.2

Firmware issueSo I recently bought a new GTX 50 amp. I’ve been wanting to try the fender tone app for a while since I was never able to use it on my old amp. The day I opened it, I downloaded some effects I wanted and had a good time with them. Since that day, I’ve been unable to download anymore effects due to a “Limited Functionality” popup on the app whenever I press add. I have updated my amp’s firmware 3 times and have been told there were no updates available. My amp is on version 3.0.96 and am still unable to download presets due to this issue. How do I fix this problem? I have reconnected to wifi multiple times, re-downloaded the app, checked for updates on the amp and nothing has worked..AtlanticVortexVersion: 3.2.1

Tuner modeThis app is a great way to work my Fender Mustang GTX 50. I truly enjoy using it rather using the controls on the amp itself or switching with the foot switch. I wish there was a way to see the tuner on my iPhone and iPad. A tuner mode feature viewable on my devices in all amp settings would be a major plus for me being a paraplegic and in a power wheelchair I can not use the foot switch on the floor. Or at the very least a tuner effect pedal..Parkerman1962Version: 3.1.6

Just about the best thing ever!!A perfect thing to have on a budget, truly excellent and uncompromising!.JJ GonzalesVersion: 3.1.6

Almost perfect...The ability to drag/drop pedals in your effects chain would be helpful. Also, the ability to assign effect to the stomp switches on the amp’s foot switch any way you like is pretty essential IMHO. Lastly, parameter adjustment on the effects should be a) much less sensitive and b) have the ability to input values using the device’s “keyboard”..Zee & JoeVersion: 3.1.4

A Better Way to TweakThis is a lot easier to use than the encoder wheel/menu buttons on the amp. I like that you can see the signal chain with pictures that make it easier to guess what effect/amp it's trying to emulate too. Further to that, it would be very handy if there were descriptions of the amps/cabs/effects in the app - the way there is in the manual - for those of us that aren't gear connoisseurs. A "what's new" tab would be nice too. 'More effects and amps added' just isn't descriptive enough for me 😁.Letter 19Version: 3.0.1

CoolVraiment bien j’aimerais simplement savoir sy ces possible de poser des questions.LeRoux1995Version: 3.1.1

Great app, BUT ...Mostly happy with this app. Lots of tones with great visual effects. However, when the GTX amp and the phone are paired and you get a phone call, the software needs to disconnect from the amp so you can answer the call. As it is now, when the call comes in you have to first go to Bluetooth settings to disconnect the amp in order to hear the caller..ChrispritchardVersion: 3.1.1

Infinite tone optionsApp makes almost infinite tonal options, the new interface for signal chain looks great and easy to work with. You can listen to any song and replicate it really, really well. Bluetooth always works flawlessly and same with Bluetooth streaming. I started getting issues with the pedal working on custom tones. Pressing the tune footswitch would do nothing as well as switching through effects. Contacted customer and they helped tremendously. Niko.NikolaosseVersion: 3.1.1

Needs more bug fixes and contentGreat for adjust your own settings however many little bugs that get annoying. Needs more user submitted content and fender made presets of varying artists.RushburnerVersion: 1.1

App update erased all my presetsSame here list all my presets. Where they still on my amp and different on the updated amp? Can I put my amp presets on the tone app on my phone? Thanks."ah nickname"Version: 3.0.1

Simply AmazingEasy to learn and connect and update. Crazy good sounds for a practice amp. Makes me practice longer. Joy!.AuclerVersion: 2.1.4

Great App...Great Amp...One WeaknessI am a Rumble user and love the app and the Amp. My only issue is I would love to be able to create and modify patches when not connected to the Amp. Sometimes I am away from the Amp and an idea hits me. It would be great to create a patch..GentleFistVersion: 2.0.1

EasyVery easy to navigate and set up.GavelguyVersion: 2.0.1

Pretty frustratingI brought home my GT-40 and was excited to start playing around with it. Unfortunately this app has taken a lot of the fun out of that. It was a pain to get it to connect via Bluetooth. Fortunately I was able to get the amp connected to WiFi so I could update the firmware but since that it’s been a pain. If I go to download any presets it tells me I need newer firmware even though it’s on the latest version. I guess I can change the presets from the amp itself but I was hoping that the app would make it easier to operate so I could experiment more freely. I sincerely hope that the app gets fixed ____________________________________________________________________ Update: The new version (3.0) is far better. Blue Tooth connectivity is more intuitive and streaming is easier. I love the visual representation of the different components. This is actually fun now!.Me the CVersion: 3.0.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.1.2

Fender Tone Negative Reviews

Cannot Connect WIFI with AppThe instructions say to connect to amo with the app. And the once it’s connect to wifi “through the app” to update drivers. But it never tells you HOW to connect to wifi through the app. And the app does not have any settings to connect the amp to wifi. The only way is to do it manually, but the instructions on how that works are too vague; it doesn’t tell you how to enter the password, it just says to enter it. It was frustrating trying to find some app setting and fiddling with the buttons and knobs until I figured it out (got to press the “encoder” knob and then turn it clockwise to scroll through lowercase letters, then uppercase, and then everything else. Press the encoder knobs button again to set that one character. Be careful not to enter a blank space at the end like this idiot or you’ll have to do it all over again. God forbid you have an actually strong wifi password with special characters and a mix of upper and lowercase and numbers!). Like, who wrote these instructions? A software engineer?! Those undiagnosed ND mfz write like a tween thats failing english. So anyways, add the ability to ACTUALLY setup wifi through the app and hire a professional technical writer that has hands on experience with the amp and the app to write the documentation, and doesn’t need google translate to write it in the language of choice dog gamnit!.Pytry1337Version: 4.0.2

Good idea, poor executionLet me start out by saying this. I am majoring in computer information technology at Purdue university, so before you assume I’m some old man who doesn’t know how to use technology, I can assure you this is not the case. On paper this app is great. It’s a revolutionary way to play your guitar with a great tone without all the hours of fine tweaking to get a better tone. However, whoever designed the Bluetooth/WiFi functionality of this app needs to be fired YESTERDAY. The app refuses to connect to your amp if you haven’t updated it which is fine, just update your amp stupid. But upon updating your amp there’s still a VERY solid chance the tone app will refuse to connect to your amp EVEN IF ITS ALREADY CONNECTED TO YOUR PHONE. This review would be totally different if this was a once in a while thing, but I’m consistently dedicating 30+ minutes every time I want to find a new tone to troubleshooting just because this app, which is literally designed for the amp I’m using(Mustang GT 100 btw), is about as reliable as dog s***. I’m not one to write reviews so the bottom line is this: I want to love this app, it’s a fantastic idea for FREE. But it’s poor network design is infuriating beyond belief. I guess you get what you pay for 🤷🏽‍♂️.Mavr dnayehrabdvrhesbsbajatsbdVersion: 3.1.1

Bluetooth connectivity makes app unusableReceived my GTX50 last week. Connected to WiFi and updated firmware first thing. Then tried to connect via Bluetooth using fender tone app. Nothing, it cannot find my amp. So after spending 45 minutes doing various troubleshooting steps (turn Bluetooth on/off on the phone and amp, restart amp, restart fender tone app, force another firmware update) suddenly the app can see the amp and I can connect. Great! I thought problem was resolved. Later that night, and now every night since then, every time I want to practice I spend between 3 and 30 minutes doing a random combination of the above steps until I get lucky and suddenly the iPhone app can see the amp. Usually after at least 4-5 amp reboots. This just screams like a poor software problem. I cannot tell if it is with the app or the amp’s firmware. My device is iPhone 12 Pro. I am considering returning the amp. I have reached out to customer support. All I can say is that I would highly advise against purchasing this amp if your decision is based in part on using the Fender Tone app as a way to control it. Nothing special about my iPhone setup so I cannot believe I am the only person experiencing this..Seattle mike 2021Version: 3.1.5

Don’t buy a Fender Amp!!If you are on the market for a new amplifier, and you are thinking about a Fender amplifier because of how it integrates with the Fender Tone app, think again. Fender just updated the tone app. They have rendered it almost completely useless. V4 has a half baked layout and is barely functional. It’s currently impossible to even search for most presets in the Fender community. Look very carefully at the images Fender has provided here in the App Store. They are completely misleading. What on the surface appears to be a vertical interface actually isn’t. The images they are showing you include three screen grabs or maybe four of what is a forced horizontal layout. That’s right: Fender now requires you to use a horizontal layout that is just absolutely dreadful. It is a terrible design, it is all useless. It’s practically impossible to use the app on one’s phone, which was kind of the whole point! Keep shopping. Don’t buy Fender until they get this sorted out..HomeShopper1007Version: 4.0.0

Constantly Disconnecting from Amp then not able to reconnectI was very excited when my Mustang GTX50 arrived but I’m unfortunately experiencing tremendous Blue Tooth Connectivity problems with this amp requiring me to constantly reboot the amp. I will try contacting Fender Customer Service but if it doesn’t get fixed, I’ll be returning the Amp. I’m not sure where the problem lies but suspect it may be with the actual amp instead of the Tone App because the problems occur both on the App when trying to connect to Amp to use amp with the guitar and in the Bluetooth settings in my iPhone when trying to connect to amp to stream music. Rebooting the amp seems to fix it temporarily but then the amp eventually freezes and disconnects from phone and app until I reboot amp again. If I don’t reboot amp both my phone and the app say they can’t find the amp and to make sure its turned on. I’ll be real disappointed if I have to return the amp but its unusable if this problem isn’t resolved..PhilenderVersion: 3.2.1

Love this amp but…….I absolutely love this amp and all the different sounds you can get out of it. It is a one stop shop. That being said, I am having issues with the Fender Tone App. I’m not sure what’s going on with it. Amp and the app are both updated. I have deleted the app and reinstalled. When I attempt to swipe to a new preset in the app it will say the app is syncing and then revert back to a previous preset. It may be the one right before it or it may be two presets down. I can hear the amp change sounds/preset to the one I chose and then it immediately changes to another preset. Honestly, if the app doesn’t work, the amp is basically useless. Having to go into the little screen on the amp to change anything is time-consuming and tedious. I hope that Fender customer service can help me fix this issue and if that is the case, I will change my rating to five star..Rb**1505Version: 3.1.5

Good when it works (solution offered here)I want to to like this app and my GTX amp, but it’s inability to connect to the amp reliably makes it a pain to use. Frequently the app cannot find the amp, and no amount of turning on and off the Bluetooth on either side would make it work. I see this issue being mentioned all over the internet yet Fender never offered a workable solution. I do know what the issue is so I’m offering it here, hopefully it will help you. But, to the developers: if you see this, please fix it ASAP! It’s a big that’s greatly cripples an otherwise great amp. The solution: your phone needs to be near the amp when you turn the amp on! Otherwise the app will not find the amp later even if the phone is already connected to the amp via Bluetooth. I haven’t tested the maximum distance for this to work, but I estimate it’s no more than a few feet. I know, it’s stupid and beyond annoying! Please fix it!.Cosmic.ironVersion: 3.1.1

Overrated, frustrating app!!!The Fender tone app is a great idea, but very poorly executed. I have discovered, after re- installing it three different times and still coming up with the same result, that it is a completely overrated app. They need to concentrate on fixing the bugs. Fender needs to spend a lot more time in the lab, with the objective being, putting out a more dependable app for the user. I absolutely love my Mustang GTX 100 amp. It’s everything I need for practicing or for small gigs. I was so excited when I heard about the fender tone app, and loved the whole idea. This app however, never works correctly and I am completely frustrated. I will try reinstalling for example, and I end up with the same result. The app cannot find my amp. That is disappointing because like I said, it’s a nice idea and well conceived..44 44 44Version: 3.2.1

What Happened??I must say, Tone 4.0 completely screwed up everything. Forcing it to be only landscape is very inconvenient and now I have to use 2 hands to use the app. The simplicity of the previous version is completely gone. Can’t even search for presets anymore, when I search anything, it just gives me a blank result!! I even searched for another thing and the app crashed. Also, it takes forever for the app now to connect to the app when it actually used to take less than 20 seconds for me which was pretty seamless. Fender, please, if you really appreciate your users, make the app how it used to be, it was great the way it was, we did not need an update. I’m sure that I’m not the only one experiencing these problems right now with Tone 4.0. Thank you..Hammy02RikuVersion: 4.0.0

Great at first but then crashed and burnedI got the amp yesterday and the amp is great however started to slowly notice minor issues that soon became major.. with the app the tones are great however today the app keeps saying anytime i attempt to select a tone to try or create a setlist that I need to update to the most recent software( which i have) I have updated the firmware and the software to the most recent update that has been released. I have spent up to an hour trouble shooting.. turning off an on attempting to update again, bluetooth on and on, deleting app and reinstalling.. after everything app still says to update to latest software to do almost any of the features.. extremely disappointed with app.Karen HalpertVersion: 3.1.6

Set list syncing problemIn theory, the Fender Tone app should be a welcome companion to the GT series. However, the implementation is fatally flawed. When adding pre-sets to a “favorites“ Setlist, certain presets were renamed and re-numbered. For example, I attempted to add “Basic Vibrato” # 24. The app somehow decided to add “School’s Out” # 45“. When I tried to delete “schools out“ from my favorites, it warmed me that I was going to delete Basic Vibrato. Clearly there is something going on with the sorting in the database, and this phenomenon is not limited to the example above. Somehow the preset list has been corrupted… Not sure if this is app related or application related, but it renders the app (and the usability of the amp) virtually useless to me. I do hope the developers fix this soon. This combo of amp and app has so much promise..KenL76Version: 2.0.1

Great But Not So MuchThe app when it’s working is an awesome idea. The tones are great and a lot of options to choose from. The complaints are that I have to repeatedly try to get it to connect. Sometimes it connects right away, other times I have to try multiple times. My biggest complaint are with the preset lists. It would make a lot of sense to be able to sort the presets alphabetically. Like if I want all my Pink Floyd tones in order I would have to manually move them and that is labor some and annoying. Such a simple update would fix this yet still no option. Not sure why Fender doesn’t see this as a good addition..Shendry1983Version: 3.2.11

Version 4.0 is a big step backwards!I’m not certain how this version was approved for release with this landscape only UI. Did anyone actually test this on a real phone? I use this app with my phone almost exclusively, and it’s went from being very usable to switch patches, while I’m performing to becoming borderline useless. Why switch the orientation, if the switch in orientation was for iPad users, there is a very easy solution, you maintain both a landscape and portrait UI components, plenty of other apps have been doing that for well over a decade. Secondly, I own two GTX 100’s and had them named differently so I could easily select which one I wanted to control. With this version the names of the amp are no longer displayed in the connect to device screen, so I am left to guess which one I want to connect to. Version 4.0 did not maintain feature parity with feature 3.2.12 so it should not have been released. I’m very disappointed..Alvin V.Version: 4.0.1

Started strong, finished in flamesWhen I first downloaded this app to use with my Mustang GT40 back in the beginning of 2018 everything worked flawlessly.... Today? Even with the app up to date, the amps firmware up to date, and my phone able to play music through the amp via Bluetooth, I’m unable to connect the app to make adjustments to my amp settings and add effects. My phone recognizes the amp and I’m able to play music via Bluetooth like I said, but the app won’t connect. I’ve reached out multiple times with no help received. Perhaps a Boss Katana is the way to go for bedroom practicing because Fender has done nothing to rectify the situation..Morningstar611Version: 2.1.5

Tone TroublesThe app used to work great. But this is the second time I’ve run into a problem ... First off, I have an iPhone 12 Pro Max. No other Bluetooth device is connected. I try to use a preset from Fender Tone and I see it connected and changed to the tone on my amp, great! BUT my guitar sound comes out of the amp plain with no effects whatsoever, it makes no sense. What the heck. I’m so tired of putting up with this amp, and frustrated. When it is working, I also don’t like how some preset sounds come out sounding overly digital and unrealistic. I have a PRS custom 24, am I suppose to only use a Fender guitar with this? Ugh..Adudley37Version: 3.1.5

App is constantly malfunctioningI got a mustang GT 40 in 2018, and it and the app rarely gave me any problems. I don’t recall any really. But I had to replace it, and now the app is constantly stopping and syncing, not connecting via Bluetooth properly, and I have to use the amp controls and have trouble streaming audio. I updated it, deleted and reinstalled the app again and again, and it just keeps being a job and problem to solve instead of an all in one solution. Plus the amp added presets in a weird order that is a pain and it also cost 50$ more than the first one. This app is now a mess for me and I don’t enjoy it at all..Reviewer#JVersion: 2.1.5

New App Breaks EverythingThis new version appears to install the iPad version on my iPhone since the view is landscape instead of portrait. How do I change how the app is displayed (vertical view vs horizontal)? Also, how do I download presets from the community? There just seems to be certain categories with certain presets. The old app was so easy to download and search community content and download it. I accidentally deleted a community preset and now I don’t know how to find it again. I’ve been using the old version for years without issue and now this new version is unusable for me..Huff post reviewerVersion: 4.0.0

App doesn’t workSkip over this amp as the foot switching is a frustrating question mark and the app only works if you don’t want to save anything! Surprised fender released this half baked dark toned amp with many features where adjustments are a major inconvenience as this software should work easily with windows but there is no download and the foot switching system is confusing enough I took it off altogether fender you’re not sorry otherwise all the software would be easily accessible and bottoms for saving effects would work and again this would be useable on my pc but it’s not.Oclv590Version: 3.2.0

Great idea, executed poorlyThe idea is great, the concept is great, the amp sounds decent for what it is. The Bluetooth experience is horrible for some and ok for others. The gtx foot switch simply does not work properly, the delay with Bluetooth a deal killer for using backing tracks, being an engineer myself the inside of the gtx was built clearly as cheep as possible. Sadly the concept that is a great idea was executed so poorly the basic idea is lost among many problems. Real engineering problems, has nothing to do with my intelligence as some here think. If your amp works correctly, consider yourself lucky. No need to falsely attack people who have issues, issues due to fenders poor build quality, fender must do better than this! I have 20 blackface amps from the 60s, they work flawlessly…this amp had issues from day one! Get your act together fender!.ChippsterrrrrrVersion: 3.1.6

So frustrated with the app and ampFix the Bluetooth connectivity issues or send us full refunds for this amp that is worthless without the app! Continued frustrations with Bluetooth disconnecting in the middle of a session. Also, this week the amp decided to adjust itself to other presets in the middle of a set. Then it just completely cut out, froze and had to be restarted. Cannot recommend the GTX 100 or the Tone Amp to anyone at this point until these massive glitches are fixed. Three revisions to the app since all the complaints started and still no fix. Well done!.JCB333Version: 4.0.3

Huge connectivity issues.I’ve had to do alot on my end just to get the amp to work. Being that this is about just the app I’ll solely focus on the fact that it worked once.. and has yet to work again. I know my amp serial number by heart from the number of times I have been asked to reenter it. I have most current firmware, have reset all settings, I have reinstalled the app, restarting and restarting, I have an iPhone X on the most current software... nothing. Using all my powers of deduction I cannot find the cause... app or amp. At this point Im calling failure on both. Please get it together Fender..CRHCRHVersion: 1.2.1

Update ScandalThe most recent update RUINED this app. First, you are locked in horizontal mode which is less then ideal. Then, you can’t use the app without connecting to your amp, and connecting is much harder and breaks off more than before. Last, and probably the most impactful, is the fact you can’t search for user presets. That’s the whole reason most of us bought a GTX50 or GTX100. The. Whole. Reason. This is unacceptable. Fender, if you still care about your community, read all these reviews and fix this app..MarosvidVersion: 4.0.1

Adds two of the same effectNot a user friendly app. Every time you add an effect it puts two effects and one works and the other does nothing. You have to turn each one on and off to know which one to delete. When you click the arrow in the top left to select a different sound selection there is no way to cancel the screen and go back to the previous screen. It forces you to select a selection to get it to back to the previous screen. Poor coding and design..Coolman1094Version: 3.1.6

BrutalDo all the updates and now the app barely connects to my amp. Used to work great and having to use landscape viewing isn’t working great. Why not offer both views and while you’re at it fix the app so it actually works!!!!!!.Finark66Version: 4.0.5

Portrait modeGuys, bring back portrait mode, we all need it. 2 stars from me until it fixed..SHuSHLVersion: 4.0.5

Update is unusableLocked in landscape view? Really? Search is broken. Community tones unavailable. This release has ruined a previously pretty-not-bad app - and completely f*kd my onstage ability to switch amp settings quickly and go back to the charts app. What an absolute train wreck of an update. Fix it, fast..1st World ProblemsVersion: 4.0.4

Latest update needs workNot impressed with the latest update. Many bugs. Every time I try to connect my phone to the amp it is a struggle..Dog_PonyVersion: 4.0.4

Awful updateForce to use landscape orientation and search doesn’t work.SquikleVersion: 4.0.3

Please Fix ThisPlease just fix this soon..Rocker11111111453111Version: 4.0.2

New App Update Sucks!!!!Please revert back to the old app. Most of my functionality is lost from before. I have 3 Mustang amps…I was able to rename them before now I can’t. So I can’t tell what amp I’m connecting to. Search engine is broken and doesn’t show as many options as before. Landscape is painful on a phone…give the option to switch between Landscape and Portrait mode!.Kyle.SuzyVersion: 4.0.1

New update sucks ballsThis update is terrible. Keeps crashing. Why would u change it after years of it being the same?.StubwhwnsjdjVersion: 4.0.0

LT-25I recently bought a Fender Mustang LT-25, and I was hoping to use it with Fender Tone. Unfortunately, I haven’t been able to connect my amp to my phone. Just wondering if there’s a separate app or LTs just aren’t compatible with Tone..Fella_Version: 3.2.12

Can’t connectI’ve tried to connect it and turned the amp off then back on but nothing works, I’m an iPhone so I don’t really understand why it isn’t working. Someone help me if you know how to make it work..Maelle FurlatteVersion: 3.2.9

Hard to connect but works well when it finally doesHave to turn on off amp couple times for blue tooth to connect seems to be slow to connect to iPad.T56**Version: 3.2.5

Bluetooth IssuesI would love to give 5 start for this app, but the bluetooth issue to have to force update the amp every time I want to use it, it is disgraceful. Please Fix it. Edit-answer feedback: yes, I have done everything you are saying. It was in this article that I learned about the force update. I found out something better to do instead of force update. Every time you turn off the amp, go to Bluetooth and unpair device, restart the amp, while doing it turn off and turn on Bluetooth on iPad/iPhone, then try to find amp again. 7 in 10 tries, it works. It takes less time than force update. It would be nice to have a fix about it in the next update. Thank you..DventurasVersion: 3.1.5

1 star because of BluetoothI’m certain that my issue is with the amp not the app but 9 times out of 10 I cannot get this app to connect to my amp. I usually have to power cycle my amp twice before I can get the two to see each other which is super frustrating..AdamkantorVersion: 3.1.2

Doesn’t WorkI had the mustang gt200 the app didn’t work with it now I’m using the gtx100 with an iPhone X and still doesn’t work.Beaubien1Version: 3.1.1

Crash on ipad2 iOS 9.3.5The app crashes at launch on ipad 2 ios 9.3.5. yes its an old device, but the is available for it, and i assume it shoukd then launch properly..Drjones666Version: 1.3.0

Very FrustratingIt worked great for a week. Now it is unusable. Doesn’t connect with the amp. “Requires firmware update” when there is no update available. Very frustrated with fender on this one!.Drew TaddiaVersion: 3.0.6

LIES!!!Seeing as fender refuses to answer emails, I’ll leave them a one star review on here (only because 0 stars isn’t possible) they’re still selling the Mustang I V2 with promises of software to tweak settings. Little do they tell you that they discontinued that software and the new software won’t work with the Mustang I V2. So if you bought it hoping to use it as they promised...... they lied to you and took your money, and they were happy to do so..Ihve2peeVersion: 3.0.4

PresetsHi there! Before i do anything, i’d like to know if there is any risk i will lose all my presets! Lots of complaints about this for V3.0.1. Please confirm i will NOT lose any presets. Thank you..JhbgdVersion: 3.0.2

Fender tone 3.0Can’t save in backup/restore.RrthighfjfgjjVersion: 3.0.2

DisasterIf I knew this update would wipe out my previous favourite presets which I spent countless hours tweaking and modifying exactly to my taste and getting the sound I need, I would never have touched it with a ten foot pole. Other guitarists who read this before updating the app...DON’T. I’m getting heartburn trying to figure out if there’s a way to restore to my old settings..JubeiFettVersion: 3.0.1

New update not syncingJust updated app and software on amp, presets don’t match anymore? New app looks great wish it worked. Wrote this last night did all the updates today, all looks good but lost my presets and all new tones missing?.666RustyVersion: 3.0.1

Misleading marketing in Fender PlayIn Fender Play it says to use the settings as a guide for your non-compatible amp. Yet I can’t use the app if I don’t have a compatible amp. This was a waste of time to download this app then. And I will never buy your amps, as visibly you contradict yourselves, so how can I trust anything you guys say?.Cf-105arrowVersion: 2.1.5

Works well, until...The first setup between app and amp is good, until you stop and play it again a few hours later or a day later. Just keeps saying that is syncing and don't touch the dials. Literally doesn't move any further than this. Yes, the firmware is fully updated and yes my Bluetooth is turned on my iPhone Xr. Needs better syncing..DMaddoxVersion: 2.1.5

Liked the app but my mustang gt cannot connectI loved this app when it worked for me.. but since a few weeks now my screen goes to “amp sync in progress” and stays like that for more than an hour until the point I give up. It prompts to not make any changes in the amp settings while the sync is in progress so I just turn my amp and the app on and leave it for hours at times and it’s still on the same screen. I hope they look into it and somehow fix it for me 😞.ViralinfectionVersion: 2.1.5

Great ToolIf you have a GT series amp, you need this..FenderampsrockVersion: 2.1.3

To many bugsThere are too many bugs and sometimes it messes up your settings. When you bypass a pedal it’s parameters change and many other things....EricRayMayerVersion: 2.1.1

App not working with Oct firmware updateThe app closes when trying to connect to amp. iOS 12.1 on IPhone SE.Her-CanadaVersion: 2.0.1

Pas assez graphique ...Je dirais même pas dutout graphique. Ça aurait pu rivaliser ou même être mieux que Fender Fuse. Avez-vous regardé la concurence un peu ? Line 6 et son logiciel AMPLIFI remote vous dépasse de pas mal. En plus votre logiciel ne se sychronise pas avec les paramètres qui sont déjà en cours sur l’amplificateur. Ce serais agréable de passer de l’amplificateur au pad ou au téléphone pour continuer à parfaire les paramètres ou encore sauvegarder la configuration actuelle de façon plus conviviale (plus aisée que d’entrer chacune des lettres du nom désiré une par une en tournant un bouton et en faisant le tour de tout l’alphabet pour faire un choix)..LecritiqueuxVersion: 1.3.3

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 5.1.2