Xfinity Customer ServiceComcast

Xfinity Customer Service

The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. Check network status, view your plan details, and even pay your bill, all from the palm of your hand. And get always-on support with 24/7 real-time help and support right from the app with Xfinity Assistant.

Plus, customers with an xFi Gateway get a powerful, more secure connection for your home with exclusive xFi features included in the app:
• Protect your network. Help keep your loved ones safer online with Advanced Security, included at no extra cost.
• Enjoy the ultimate control. Create your own WiFi name and password, assign user profiles, and view and control connected devices.
• Have peace of mind. Pause WiFi for family time, set kid-safe browsing and much more with powerful parental controls.
• Help improve WiFi coverage. Assess the strength of your WiFi and even order an xFi Pod, right from the app.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?
- If you don't have an Xfinity ID yet, create one here:
- Look up your existing Xfinity ID:
- Or reset your Xfinity password:

Learn more about your options related to 'California Civil Code §1798.135: Do Not Sell My Info' at

Xfinity App Comments & Reviews

Xfinity Positive Reviews

When I am connected everything is greatI received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️.Version: 2.20.0

RELIEVED!XFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago.Version: 2.9

Features in appLove the app overall. Bug fixes needed. I tried to use the app to let them know there are bugs but the computer assistants doesn’t want to let me. 1.bug: I pause a device or group of them but within 24 they are unpaused again. Tried then to set time limits but each day is different so this doesn’t help. 2.bug. They have been able to unconnected on their device and they reconnect to the 2nd line and get on even though I paused them. (Sneaky 9 yr olds.) 3. No a bug but needed. I want to be able to have my kids earn their time so instead of a set limit I wish I could set a timer. You earned 1 hr. If you just keep changing the quantity of time they get you can do this but it is a hassle. I will update review if they fix the pause feature so it doesn’t reset everyday. This would move it up to a 4 of 5 star because I really do love the app. It makes me a witchy mom but school comes first not everything else. I can shut everything down or school and work wouldn’t go on. We have on average around 40-60 devices going at a time and they seem to keep up. (Work involves finding bugs on devices) That’s an average of 3.5 devices per person. If I can shut some down and keep them down then our usage goes to others. Thank witchy mom..Version: 3.20.0

Want more freedom on....I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle..Version: 1.8

Assistance with new modem activationAfter much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley.Version: 2.17

Thank youWe are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future..Version: 3.27.0

Great, but could use...Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices..Version: 1.8

So Far So GoodSwitched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand..Version: 2.10

Love the control but internet drops a lotWe love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!.Version: 2.0

Internet outageBack around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!.Version: 2.18

Awesome Customer ServiceSo I’ve been without internet connection for the past 3 days now and couldn’t quite figure out why. My bill was a little late and I figured that once I paid it, everything would go back to normal. I was wrong. After getting upset I finally decided to reach out to representative and luckily they provide a chat room option because if you’re anything like me, I hate talking on the phone with people about these kinds of things. Vachan came online and was very friendly and patient with me as promised me that he would help get my service back up and running. After about 25-30 minutes of troubleshooting, he was able to get my service back up and online and everything ran smoother than before! He was awesome and extremely helpful and it’s because of representatives like him that keep customers satisfied and wanting to continue services with them!.Version: 2.21.0

Good user interface, some tweaks neededAs an above average IT guy, I like easy to use interfaces. I don’t mind the complexities of devices such as Cisco but I’d prefer easier to use UIs. That’s why I like using the XFI app. You can see all wireless devices on your network including offline devices and you can edit the WiFi settings including channel and width without having to connect through the web on a computer. You can even reset the router even while on cellular data. I can also check the peak data usage at specific times, change the logical names of those same devices, but one addition that I’d like to see added would be the ability to view what device was utilizing so much data at that time. Seems like my peak usage was at 3 AM over the last 24 hours. I was in bed, asleep by 10:30, and I don’t have kids. Perhaps I was sleep gaming? Anyways that would be my only complaint..Version: 2.4

Solved: This app hasn’t worked for months!Rebooting the Gateway modem seemed to make the app work again. I downloaded this app to set up the x-fi pods we bought to extend coverage throughout the home. The pods randomly reset regularly, disrupting internet service. Sometimes they just don’t seem to be working at all. I would need to get into this app to look at what’s going on with them. But every time I’ve opened the app for the last several months it will start to open then says “Sorry we’re having some trouble. Please contact us at 1-800-xfinity.” I’ve deleted and re-downloaded multiple times, but always the same message. I’ve been putting off calling since I know it will take more time than I want to spend. But we bought the pods to make up for xfinity’s spotty internet. Always dropping out. They don’t work. The app to manage them doesn’t work. Very frustrated! I will call and hope they will fix it but a lot of wasted time!.Version: 2.17

Nice app but needs improvementI really like this app but there are two major problems that I really think should be solved: 1) Improve Performance: when I tap "People" or "Devices" I often have to wait 10 seconds+. It might be because I have too many devices but I'm sure the smart engineers at Xfinity can make it faster. 2) Allow Me to Set a Timer when I UNPAUSE a device: when I pause a device, I get an option to set a timer after which the device is auto unpaused. But when I unpause a device I don't get the same timer option so the device will be paused automatically after a certain period. This is particularly frustrating because if we have to set timers to remind us to manually pause our kids devices e.g. after a hour. And if we forget, the kids have internet access for the rest of the day. Seems like such a simple fix and I wonder why the decision was made not to have a timer option when you both pause and unpause a device?.Version: 2.10

After going to the Xfinity store to get a replacement Gateway, xFi finally workedI spent 2 days trying to setup xFi and three xFi pods with my existing Gigabit DOCSIS 3.1 Xfinity gateway. I am a bit disappointed that I had to make 4 phone calls before they finally told me my gateway had hardware issues and I needed to have a service call or exchange it at the store. I chose to drive to the Xfinity store and spent 30 minutes waiting after checking in. They politely swapped out my broken gateway for a new one. I brought it home, plugged it in and within 15 minutes I had the xFi gateway and all 3 xFi pods setup. I linked my smart home gadgets quite easily: an Ecobee 3 thermostat, six IP security cameras, wireless window open/broken alarm sensors and WiFi door locks. While there are a lot of features unavailable from Xfinity residential service, and the new bandwidth caps are terrible, you get what you pay for..Version: 2.5.1

Not bad but needs improvement.Nice to quickly check and monitor your network and devices connected to your network. Although I do find myself needing a few other options to keep a exploring child at bay and to make things a little easier with a one touch option. I would like to be able to pause the entire router and be able to make a group for all the kiddos so I can pause them all at once. Another thing I would like to see is a new device blocker so when you block an IP it will block the entire PC from just creating another and rejoining the network under that new IP. Makes it hard to put a curfew on something when there is just another way around it. A blocker so that no new devices can access the network without that blocker being disabled would fix that issue. I would also like to see the password tab deleted. I see no reason for that and feel my LAN would be much more secure without it..Version: 2.0

Decent...but could use moreThis app is decent and has helped us stay on top of our data usage by not going over the stupid data cap. Being able to pause our devices when we aren’t using them has been beneficial but also a bit of a hassle. I wish there was a better way to view each devices usage, numerically would be more helpful. Zero to very high doesn’t tell us much. We don’t have TV so we stream everything, something that gave a better breakdown would help us understand more why there may be a jump when streaming through the same app for a couple hours. I also wish there was a way to see the amount of data used for the month so far in this app. Currently I go back and forth between this one and the Xfinity app to view that. A little frustrating when this app is literally controlling our devices using WiFi, we should be able to see all data information here as well..Version: 2.19

Receiving my new modem and setting up.Travis the Xfinity Tech was so helpful and explained everything I needed to do . He also reviewed my xfinity account and found ways to save me money on my services. He was awesome and was very helpful and made me feel comfortable and that I was satisfied. There should be more employees like him. Making sure that I had the fastest internet and more benefits to access during this time of uncertainty. Financially I have been struggling and it’s nice to know Travis and the rest of your Staff were concerned and assisted me to help me save money on all my services, as well as assisting me when I was financially challenged to help me to stay connected without interruptions to my cable services means so much. Especially with spending more time at home. Thanks for all you have done to assist me during this time..Version: 3.14.0

Excellent Functionality!!Even as an “IT snob,” working in the industry, I have to admit that I love this app. It truly does make home network security a breeze! It’s intuitive, loaded with options and customization capabilities; however, it remains easy to use and intuitive for non-technical folks - like my wife - to use 👍🏻. Yay. Small miracles. Anyway, I wish I could give it 5 stars, given how awesome and stable it is; however, I just reported a fairly substantial defect in the statistics data on paused va. active devices in the “People” (profiles / groups) tab of the app. I reported this in details, with steps to reproduce, and would imagine it would be fixed ASAP. Other than that, I would give this app 5 stars. I almost NEVER write reviews; however, I appreciate them and rely on feedback just the same is a review folks! Thanks - Ryan..Version: 3.1.0

Great for familiesLove the app and how easy it is to setup. I’m a pediatrician and a mom, so Kids safety is at my priority. There are many apps and gadgets to help with internet safety, and even for a computer savvy person like me, they are overwhelming. Having rules for screen time is important and difficult to tract, but this app let me review the use in the last week, setup rules and sleep times. I can even pause an electronic in the moment and from far away from my iPhone. Assigning the electronics to a group, person or house, helps to leave other electronics running. Changing the password of your WiFi and finding is anyone is trying to connect with alerts, hep with security control from the outside hackers. I recommend in a daily basis preventive measures for kids, so I’m recommending this app to friends, family and patients..Version: 2.0

My opinionWe have had cable on and off for many years but I must say you guys offer so much more now. Sometime it is too much to understand. I am not happy with the package I have now . The reason being that I wasn’t aware I was going to have limitations on my internet. I find it to just be another way for XFINITY to take more money from hard working people. Also you do not offer any senior discount. It would be real nice if you offered a senior discount. I am unable to change company’s at this time only because I am paying for 2 phones which require me to have internet until paid in full. I think you are a good company to have but your prices are getting ridiculous and very hard for people like me to keep on. Thank you for your time and I hope you have a blessed weekend..Version: 2.1

Nice to be able to easily limit the kids night WIFI access!Great app! Nice clean UI & easy to use. Just a few recommendations & observations. 1) Would like the bedtime mode slider to allow me to have the wake up time to be later in the day. For my kids on school nights I would like to start bedtime mode at 9pm & then wake up at 5pm. That way they can get homework done for a few hours after school before being sucked into the personal device WIFI vortex. Currently wake up time can not be later than 11:30am. 2) I am not sure if my daughter is changing the IP address of her phone or what she is doing, but she somehow finds ways to get phone access to the WIFI on her profile through some other device IDs. I keep finding these other devices when only she is on her phone & have to add them to her profile. Any recommendations? Thank you!.Version: 1.7

Problems unpausing devicesI keep all my devices paused when not in use because our household reaches our data allotment every month due to kids at home doing virtual school during the pandemic and me working from home. I frequently have issues unpausing devices. I will unpause in the app but the device remains paused. I sometimes have to pause/unpause 5 or 6 times to get it to recognize that the device is unpaused. Sometimes it doesn’t work at all. I once had all my devices paused for over 24 hours because no matter how many times I tried in the app they would not unpause. Customer service wouldn’t even give me a credit to my bill because they said technically my service was working, but it was the app that wasn’t working. The app is part of your service!! Bottom line, it’s good when it actually works, but I have issues with it not unpausing devices every single day..Version: 3.24.1

BEST EVER!Having lived all over the world, and the US, I can confidently say Xfinity is the easiest and most comprehensive service provider I’ve ever had. Recently moved to Denver where the two main options are Xfinity and Century Link. Admittedly, we tried to go with Century Link, as it was a less expensive service with similar speeds. After a week and a half, and two no shows by the install tech, we called an told them to refund our deposit and cancel our request. We walked into the Xfinity store, walked out 30 minutes later with our modem/router (complete with cables and guides), plugged in at home, and had amazing speeds within 15 minutes. Add to that the Xfi app, which has amazing features and interface. Worth the extra money ($20 per month). Overall Customer “Xperience”: ⭐️⭐️⭐️⭐️⭐️ Nailed IT!!.Version: 2.13

Perfect for specific easy Device network accessThis is a simple and effective way to disable network access to a group or selected devices. Especially with kids and their quick overuse of device time. For us, online gaming with a PS4 was a problem when it came to getting things done like school, chores and even getting ready to go. Now it’s one click and boom! No fighting for the controller or remote. This is the solution we’ve been waiting for a while that is less hassle, and safer than using remote management through port forwarding. Strongly recommend this BUT it only works with specific modems and fortunately our xFi modem was an update/upgrade at no extra cost. If you download the app, it will tell you if your modem is compatible or able to upgrade..Version: 2.8.1

Great networkTest.Version: 2.27.1

Jo sylParfait simple et efficace.Version: 2.9

Malade!Top.Version: 2.5.1

Is goodI say go by. It is good..Version: 2.3.1

Like it so farI am canadian living in the states, just got xfinity network set up, love this app so far..Version: 2.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.30.0

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