Xfinity Customer ServiceComcast

Xfinity Customer Service

The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it.


Xfinity customers get all this, free:
• Everything you need to manage your account — pay your bill, view your plan details, change or upgrade your service, and more
• Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
• Tools to help you view and troubleshoot your Internet connection, get outage updates, and even restart your equipment
• An extra layer of security and help keep your personal information safe with sign-in alerts

Plus, customers who choose the xFi Gateway also unlock the powerful tools of xFi within the app:
• Access personalized tools and tips to help improve your WiFi performance
• Test the Internet speed reaching every connected device in your home
• Protect your devices and help keep loved ones safe and secure, with Advanced Security included
• Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
• Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.


Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.


Need help signing in?
- If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
- Look up your existing Xfinity ID: xfinity.com/id
- Or reset your Xfinity password: xfinity.com/password


Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference

Xfinity App Comments & Reviews

Xfinity Positive Reviews

When I am connected everything is greatI received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️.Version: 2.20.0

Love the control but internet drops a lotWe love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!.Version: 2.0

Want more freedom on....I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle..Version: 1.8

Assistance with new modem activationAfter much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley.Version: 2.17

Regret having their service EBB department conduct to disabled personsDefinitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital.Version: 3.45.0

Thank youWe are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future..Version: 3.27.0

App leaves the poor vulnerable to hackersAs Americans we are taught to take care of our things. And when we do those things have, or may have, some resale value later on. This message was created using an iPhone 5C which is working perfectly well as a phone and with apps, except for this app. If this phone belonged to someone and it was their only phone then XFinity has created a problem for them by not having a last working version available to customers. Ransoms hackers are getting the upper hand not because customers have older tech but because rich companies refuse to honor the purchase of the consumer and make sure their firmware, websites, and apps work with a last valid version option. - It's not the consumer who is the problem, it's the companies creating the problem by no longer standing by the technology they wanted people to purchase. - Xfinity get the last version option for this app so people can protect their networks from older phones. You are to blame when people loose functionality, not the consumer..Version: 2.7

Great, but could use...Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices..Version: 1.8

Five Star So My Rating Is SeenWell like this other person said “If i wasn’t under contract I wouldn’t have this service.” WHICH I TOTALLY AGREE….. I have had issue over issue over issues with Xfinity. I had lost my mind at one point because they will transfer you to someone who is suppose to help then after bunch of circling around finally someone says they will help with the issue to just turn around and have deal with it and not be able talk to person who you thought actually helped you. Then after all that it gets to the point where you seriously have no options and no help but what you do get is a higher bill at the end. ALSO THEY WILL WORK WITH YOU ON PAYMENTS WHICH ONLY CAME TO DO SO CAUSE OF COVID. ALSO THEY JUST DO WHAT THEY WANT AND THEY KNOW THAT UNLESS YOU GOT MONEY TO FIGHT IN COURT AND THE CREDITS YOU GET CAN BE TAKEN OFF THE PHONE FOR NO REASON AND WHILE YOUR A CUSTOMER FOR YEARS AND SIT AND PAY ALL THE MONEY YOU DO FOR SAME SERVICE/DEVICE NEW CUSTOMERS GET AMAZING DEALS..Version: 4.4.0

Internet outageBack around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!.Version: 2.18

So Far So GoodSwitched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand..Version: 2.10

Setting up new serviceI was moving across country to Michigan and needed to set-up internet service from California. The service representative was helpful and asked when I wanted my device delivered. I asked for the device to be deliver on May 31. He said no problem and said it would be done. I arrived in Michigan on the 30th, and I don’t think my package shipped until the 2nd. The reason this was frustrating is I was stuck using a personal hotspot with virtually no data left. I had to keep buying data to avoid overage fees. Aside from the delivery delay I’ve actually been quite happy with Xfinity. They do offer personal hotspots for phones which I was able to use in my apartment. I also like the flex box and the WiFi coverage is great for our apartment. I just wish they would have been upfront about when it would have been delivered because then I would have just picked up the modem in the store..Version: 3.34.0

Awesome Customer ServiceSo I’ve been without internet connection for the past 3 days now and couldn’t quite figure out why. My bill was a little late and I figured that once I paid it, everything would go back to normal. I was wrong. After getting upset I finally decided to reach out to representative and luckily they provide a chat room option because if you’re anything like me, I hate talking on the phone with people about these kinds of things. Vachan came online and was very friendly and patient with me as promised me that he would help get my service back up and running. After about 25-30 minutes of troubleshooting, he was able to get my service back up and online and everything ran smoother than before! He was awesome and extremely helpful and it’s because of representatives like him that keep customers satisfied and wanting to continue services with them!.Version: 2.21.0

Good but with considerable annoyancesThere are many nice features with the tv aspect. With the remote it is easy to navigate, but the order of channels is random. There are many levels of packages, but rather than group the stations by packages, their arrangement seems random. One nice aspect is that the remote control is voice activated. The biggest weakness is customer service, there is essentially none. Probably to save money they use AI with a computer system to handle customer service, no options to talk with a human. Almost everything I enter as a problem, the computer tells me to restate my problem using different words. I have subscribed to MLB Extra innings, but the programmers do not understand the difference between teams. They show the logos of the teams, but often the broadcast is for the opponent team. Again there does not appear to be any manner to report the problem. The computer seems to know only one manner of fixing a problem - reboot the system..Version: 3.30.0

Regretting my switch to Xfinity mobileInitially it seemed GREAT! Saving $60 /month, new phones, AND $400 in gift cards to come in 90 days. Except I quickly noticed that my coverage and streaming is NOT as good as my prior carrier’s coverage which was AT&T. A few bumps in the road. Then I found out that now, (September 2nd, 2019) that they’re adding a $20 surcharge for “HD streaming” for folks with unlimited data. (THAT IS NOT SOMETHING I SIGNED UP FOR - AND I MAY FIGHT THIS) Let me ask you this, Comcast, how many channels really don’t have HD? Really? Does it cost you THAT much extra to sneak in yet another surcharge??? We paid a lot for 3 pods. Currently both upstairs pods are “online” and working fine (according to the app) but neither myself or my daughter can get online upstairs. OUR WALLS ARE THIN, PLUS WE HAVE A POD IN EACH ROOM. THEN I started to search for my incoming/expectant gift cards - which is an option on the app (kudos for that) HOWEVER, THERE IS NO RECORD OF MY # or GIFT CARD STATUS. I will be calling you VERY soon!!!! Hey Anyhoo, I discovered after the fact (after I signed up) that Xfinity is just using Verizon’s air “space” or whatever the hell you call it. AT&T was better than Verizon. Bottom line. Comcast has become a monster in Big Cheese and they tax, insure, and invade anyone and anything in their path to $$$! Sincerely a loyal customer since day 1 when you came to this area. DAY ONE!.Version: 2.18

Support section needs some workNo relevant information how to contact live support.Version: 4.14.0

Great networkTest.Version: 2.27.1

ServiceLive service is terrible to reach.Version: 3.48.0

Jo sylParfait simple et efficace.Version: 2.9

Malade!Top.Version: 2.5.1

Is goodI say go by. It is good..Version: 2.3.1

Like it so farI am canadian living in the states, just got xfinity network set up, love this app so far..Version: 2.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.16.0


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