One app for a smarter, healthier world.
Health and well-being in our always on, digitized world isn't sitting in a doctor's office…it's not popping in a video about diet and exercise…and it's definitely not shuffling through papers to try and find the latest record of your health numbers…
Cigna Wellbeing™ gives you control over your health information, easy access to doctors and health programs, and opportunities for lifestyle and wellness changes that matter…at home, work, or on-the-go…at the tap of a button.
Features:
(Available based on plan design)
GLOBAL TELEHEALTH
Connect through phone or real-time video with licensed and credentialed doctors
Get answers to your health questions, diagnosis and treatment options
Convenient appointment options
INTERNATIONAL EMPLOYEE ASSISTANCE PROGRAM
Connect 24/7 via phone with counselors
Get help with home, work or personal issues
Confidential service, cost-free
ASSESSMENTS
Kick off your experience with the health and well-being assessment
Choose targeted assessments such as stress, sleep and activity to find out how you stack up
Use your results to create healthy changes
FOCUS
Find your focus! Are you open to new experiences? Are you a risk-taker? Do you prefer routine? Psychological research suggests that your personality can influence your health.
Answer a few fun questions to uncover your personality type and lifestyle focus
Your personality plays a big part in making your focus take flight.
Find your focus, and then use our programs and lifestyle activities to help you get active, eat healthier, sleep better, conquer stress, become more mindful, lose weight, and more.
HEALTH & LIFESTYLE PROGRAMS
Recommended programs guide you in simple daily activities
Get guidance and tips from health coaches and work healthy improvements into your daily routine
TRACKERS
Your health numbers all in one place
Monitor your progress with trackers for BMI, cholesterol, blood pressure, blood sugar, sleep info, and more
Integration with your assessment activities
Health is a team effort…
We're more than just a health insurance company. Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.
Cigna Wellbeing™ Negative Reviews
The buggiest thing I have ever encounteredSo frustrating! I have been trying for the past 24h to log in, and it doesn’t work. Funniest thing? It always shows different type of login errors, although I change nothing from the information I give.
One time all of a sudden it worked and I logged in. Guess what? It opened the interface of Cigna Envoy App instead. So i try to log out, and log in again without changing anything…LOG IN ERROR POPS UP. Like how? I just logged in with the same information 3 seconds ago.
Moreover, when I tried to register, it says “if you don’t see a confirmation email, contact us”. The confirmation email never arrived, so, I pressed ‘contact us’ which appears hyperlinked, and it literally does nothing. It doesn’t redirect me to another page, it doesn’t show any phone numbers or email address, nothing!!!
I was trying to use this app because I was not feeling well, but ironically it somehow just reallyyy worsened my wellbeing!
Either fix this app, or delete it altogether. The ratings should be telling you a lot by now..AscentedcandleVersion: 2.1.12
Worst healthcare appEver other insurance provider I’ve had previously offered an efficient and user-friendly app to streamline policy coverage and care. This is the worst I’ve ever seen. Starting with signing in, lack of Face ID integration requiring email otp every time, does not have any policy information, no way to save member ID to digital wallet or capacity to access benefit information or submit claims outside of the portal. There seem to be multiple apps for different things? This whole system is totally antiquated and a big company like Cigna really needs to do better to keep up. I was told they’re working on a big overhaul to update and hope this is true - developers, please listen to feedback..Lamira33Version: 3.1.13
App does not launch visitsI downloaded the app with the sole purpose of launching a visit. When I attempt to launch the visit it says ‘oops something went wrong’.
I call customer support to report it, they ask me when a telehealth provider can call me. I say, tomorrow afternoon and proceed to get 3 phone calls that same evening (when I said I was unavoidable). Followed by ‘sorry we missed you’ emails and a request to rate the service.
This app has ONE job. Do better Cigna. With as much money as you make from premiums, invest back into this app to ensure its functionality at minimum works..Betty1996Version: 3.1.13
No Doctor showed upApp is not very convenient. I booked an global Telehealth appointment for 8 pm my local time but had no way to confirm which time was being used ( note to developers:pls add that feature on the appointment section just so it’s clear) Anyway 8pm came and went but I did not receive any call, email, nothing. So I am quite confused as to what went wrong. An hour later, the appointment disappeared from the consultations window making me believe that my local time was the right time.
What is the customer service of the app, where do I ask follow up questions?.YolideableVersion: 2.1.2
Tele consultations very user-unfriendlyTo schedule the consultation one needs to take excessive care that the app doesn’t apply its own reading of the time zone, country telephone prefix etc. This is critical when traveling out of country in a different time zone. There is no possibility to correct these once a consultation has been set up.
Another critical feature that is missing, is the absence of a messaging feature with which one can communicate with the medical practitioner once the meeting is confirmed. Overall a very disappointing and user unfriendly app..GwsendVersion: 2.3.35
Login issues and basic functions do not workI have been trying for one hour to schedule an online consultation. First, my login information would not be accepted (despite the same information working on the website on the other Cigna app). And then I repeatedly received a “Something went wrong” error when trying to schedule a callback for a consultation (I have tried ten times on two different devices). I had similar issues a few months ago. This is really disappointing..Sam KamarVersion: 2.11.16
Rubbish app and worse supportLike others I have spent days trying to log into the app. My details are not recognised. However I can use the very same details to log in through a web browser. People at customer support are pleasant and apologetic, but fail to understand the simple issue. On top of that, call after call drops out while speaking to support. Heaven help me if I actually need medical assistance as opposed to a simple IT problem in Cigna’s side..Etau1964Version: 2.12.11
So bad and so embarrassing for a global companyCan’t even log in. Been a global customer for 6 months and can’t even access their app with my account credentials. Customer service has been a major disappointment. Major failure.
- update - got an automated response from the developer asking me to contact their support, as if I hadn’t been talking to them for months with absolutely no resolution. Their support is as anemic as their app. Tell you what, next time, review your current issues before sending banal platitudes..WitnesswinoVersion: 2.0.3
Imposible to log inI never review apps but it the worst app ever, simply because it does not let you in.
There is no way to enter the account, error after error.
When you try to reset your password, they ask you 3 security question. Out of the 3, 2 are repeated (same question). When you answer “Sorry but one or more answers are
the same. Please provide unique
answers.” A JOKE!.MSRG12345Version: 2.3.35
Buggy. App not workingI had a video meeting this morning with a doctor and I was never able to speak with her because the app wouldn't enable the join function. It kept looping at "connecting" to no avail.
This is a disgrace that such a basic functionality can't work for an app that is supposed to help people get access to Healthcare and licensed doctors..KpearlVersion: 2.2.16
Can’t login on small screenCan’t click the boxes to accept the Terms & Conditions and the Privacy Policy. They appear to be off of the screen on the left on my small form-factor iPhone. Please test with small screens and don’t expect a specific width. You could also support screen rotation..Mferraro73Version: 2.6.7
Doesn’t load - probably due to new mfa requirementsGot an email from Cigna saying download the app! So I did. Even with the right credentials the app fails to open.
I’ve recently added MFA to my Cigna account which I’m guessing is the problem but a bummer not to be able to use or access the app. So - like other reviewers, here I am posting a review..Rich_DubVersion: 1.7.7
Years later still a login bugHow can you not fix the issues with LOGIN?! cigna support keeps referring to manual but the app won't recognize my credentials. this problem has been going on for YEARS according to the review and no one has thought to fix it?.EvgersonVersion: 2.10.20
Crashes on startupCigna sent out email recommending that we download Wellbeing app. Downloaded on iPhone 8 with latest iOS, and the app crashes after putting in id and password. Not a great way to start.
Note: I have tried to download again, but the app crashes on startup (after login) on both my iPhone and iPad..Living in LefkosaVersion: 1.6.12
Should be 0 starsWow I just downloaded the app because i’m too sick to go to the doctor physically and I only have one word. Wow. it’s 2025 guys, how is it possible to have an app this horrible belonging to a huge health insurance company. So many bugs, so frustrating to use, do better cigna.Beccamason123Version: 3.0.7
Creepy.Why is this app pushing a personality test on me? So creepy. Also, the UI is laggy and poorly designed. As though coded up by a third party upon instruction from a committee of old white dudes who can’t tell whether they are using a web browser or an app..JDALaRoseVersion: 2.6.7
Great consultation, not able to retrieve prescriptionI was able to have a great video consultation. The problem is I am not able to download or print the prescription and there’s no way to email the Dr. for follow-up to get prescription..LAUVAL52Version: 1.6.11
Would not allow me to ever log inThis ap is garbage. It would not accept my member number, which I know for a fact is my member number because it’s written on the card that I was just sent by Cigna..AmexNomadVersion: 2.3.35
Doesn’t workLike others, can’t even log in. Support says they already know it’s broken and has been for months with no end in sight. If you want a 21st century expat plan that can offer even the most basic app, don’t buy Cigna..Ksparr0Version: 2.0.3
This app is a joke if I could give -1 I wouldThe app has nothing on it except 404 errors. I can’t believe this is GDIT solution to wellness for its international employees. I hope no one is actually getting paid for this!.CnngrhVersion: 2.12.10
Doesn’t’ workThis APP doesn’t event work! After you log in and inout your OTP everything just freezes. Cigna should just completely remove and trash this App..Luigi CignaVersion: 3.1.13
UselessHow helpful is a health care app if you can’t schedule consultations? I’ve tried repeatedly to schedule a consultation but it never finalizes the process..LenaMercedezVersion: 2.5.27
Won’t accept credentialsThis app has been consistently rated as useless, but I figured I’d give it a try anyway. Nope. It is useless. Why is Cigna still promoting it? Haven’t they seen the overwhelmingly negative reviews?.MarkyDmaxVersion: 2.12.10
Unable to loginConstantly get error at sign in that there is something wrong and cannot access the app.Cbee67Version: 2.0.3
Terrible!Get all the way through requesting appointment then get an error message. Good thing I’m not that sick. This is the worst app I have ever used. Junk it and start over..SolotravelincVersion: 2.11.23
Can’t loginDespite having all the login credentials and account info, I’m unable to login to the account and use the app at all. Terrible..LostinmacauVersion: 2.0.3
WorthlessScheduling phone or video consultation not working. When you select time it just loops with no action..JJ TennisVersion: 2.11.16
Crashes and closes the second I log inHave tried deleting and reinstalling. Same issue. Hence am unable to use it at all..JunaidnmVersion: 1.6.11
Worst App everDoesn’t go beyond updating password.
I can’t login, what a horrible system specially when health and illness are involved.Mbd110Version: 2.12.10
Horrible.I am Cigna Global Customer and the app simply will not work. Multiple login failures, hangs, crashes. Horrible app. Deleted it..ListeningThenVersion: 3.0.7
Doesn’t workI have active login credentials with Cigna Envoy but this app doesn’t take them. Worthless..SschomVersion: 2.10.11
UselessConstantly crashes. Can’t schedule a telehealth appointment..J201973Version: 2.8.1
Can’t log inLike others, can’t login.Soon_234Version: 2.1.9
Cigna WellbeingWorthless....unable to log in. All I get from the APP “oops there is a problem we are working on it” & help desk is no help.VarjakVersion: 2.0.3
Not sure what's worse, the app or the company.Don't bother downloading this garbage. It literally DOESNT WORK FOR ANYTHING..SmokeybeeGGVersion: 2.10.11
Can’t loginCorrect credentials. Can’t login. Terrible.Aarn145Version: 2.1.2
Application crashedApplication crashed after booking a telehealth consultation..ADB StaffVersion: 1.6.5
Piece of junkNothing works on this app. It is a complete spam.TtffddsmithVersion: 1.7.7
Complete FailCan’t even register. What a piece of sh*..Satan's Minor MinionVersion: 2.0.3
Imposible conectarse a video consultaTenía mi cita confirmada pero fue imposible acceder, incluso probé con dos móviles para estar seguro… pero nada. Simplemente aparecía “conectando” y luego nada más, hasta que me avisó que mi tiempo había pasado.
No entiendo por qué lanzan un app con una funcionalidad tan vital que no funciona..Telà BavaroisVersion: 2.2.16
Is this legal?The doctors call from China always. They have no license to practice in US, yesterday I had a consultation the doctor himself was telling he will refer to another doctor locally so he/she can prescribe medicine. Then I got call again from China and I have no clue the there is a doctor or a coordinator at the other end. Finally Shaw said she will contact pharmacy, then she said pharmacy not picking call, she send prescription in email, when I checked with pharmacy they said the doctors supposed to give either hard copy of prescription or send it directly to pharmacy. I don’t know what is the use of this or is this a legal way?.GopakumarhariharanVersion: 1.6.11
UselessGo to sign in and it says “oops somethings wrong” ...clicked on register and it brings you to a 404 page error. I’m really starting to think I should have stayed with a Canadian insurance agency..Dooped?Version: 1.6.9
Still uselessSaw a review from 4y ago that called this app useless. I am sorry to say that it is still useless. All I can get out of it when trying to book an appointment is "oops something went wrong - we are working on it", just like reported 4 years ago..NanocannotbetakenVersion: 3.0.7
Utterly unusually rubbishThis app is totally unusable. “Remember me” button doesn’t work so you will have to write down the password since you’ll probably only need to use this now and again. Half the time you try to log in it just doesn’t work. When you try to schedule a phone or video consult, it will crash instantly if you touch the screen before it autodetects your location to fill in the country code for phone number. Then when you select a appointment window, a window pops with “click to confirm, this will be added to your device calendar” etc etc…. Nothing happens. The window goes away and you’re still looking at the list of appointment windows. You can’t tel if your appointment was booked or not! (But hint… it wasn’t!!). Congrats for making virtual medical care harder than finding an in person doctor..TonythreeballsVersion: 2.5.27
Login ImpossibleNot able to log in, says records do not match, despite using the same info to log into Cigna envoy.Hawkins456Version: 2.1.9
CrashesThe app closes itself every time I tried to open it..MissclawVersion: 1.6.11
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Cigna Corporation
