The Cigna Envoy® app is designed for Cigna Global Health Benefits® customers to manage health benefits and submit claims anywhere. You’re mobile, so are we. Features available are based on the coverage you have with Cigna Global Health Benefits for our global travelers.
For myCigna users, please download the myCigna app.
The Cigna Envoy® app delivers simplified, intuitive, and self-service features on the go.
Key features:
• Registration and option to enable two-factor authentication
• Multiple languages allowing you to choose your preferred language
• Submit and view your claims
• View and Print ID cards for the entire family
• Find health care providers and facilities
• Pharmacy Access
• Contact Cigna through a secure mailbox
Cigna Envoy® Negative Reviews
Getting into the app is a problemThis is one of the most frustrating apps I’ve ever used.
Half the time I try to use this app, it won’t load. There’s no rhyme or reason to when this app works and when it doesn’t.
It’s also frustrating that I can’t save my user Id and password - which means inevitably I have to reset my password making it even less likely that I’ll be able to remember my password. Please just let me use facial recognition to access my account like every other app.
Finally, our account is set up under my partner’s information but I’m the one who manages our healthcare billing. When signing in, the email with the pin gets sent to my partner’s email and it’s just a pain. Please let us have multiple owners of the account.
Once I’ve been able to load the app, sign in, get the pin from my partner and actually access our account, it’s fine. Definitely not amazing (e.g., there should be a huge obvious button on the home page that says “submit claim”), but it’s fine..KcbdabVersion: 8.0
Horribly Frustrating AppThis app is hands down THE most frustrating one I have ever had to use. In addition to everything others have mentioned, it is incredibly slow and buggy- I have just spent over an hour trying to submit just 3 new claims. One went through, the other two I have had to fully resubmit 4 and 6 times, to no avail. Every time I get all the way through to the very last page (after waiting for full MINUTES for the app to load every time I click a button), it comes up with an error that I can't even read because it isn't formatted for mobile viewing on the MOBILE APP. And my claim is lost for the 6th time. It is already annoying enough to have to submit my own medical claims and explain the diagnosis, but to spend more than an hour on 3 claims is a ridiculous waste of customers' time. Cigna needs to work on the development of this app and their website (which isn't any better) if they care at all about customer experience, which it seems they don't. And no, after spending hours trying to submit claims on a faulty app, I am not going to email a representative just to spend more time on something that shouldn't be my problem to begin with. Do better..Sam10922Version: 11.0.1
If I could give this app 0 stars, I would.This app has always been frustrating to use (eg, need a two-factor ID that can only be sent to my spouse’s email, long lag times, poor UI - it’s never obvious where to find what you’re looking for, etc). I’ve had to use this app for the last 3.5 years and if I can log in and submit a claim without experiencing some problem, it’s a miracle. They’ve had the same message about how they’re still working on some things for years. Right. For 3.5 years, I have hated using this app.
But now the app is not loading at all. I’ve tried to load it on multiple days, in multiple locations. And not only does it not load, it now places the blame on the user by saying it’s not loading because I have a slow connection. No. That’s not it. Your app is terrible. It’s so bad that it’s actually preventing me from submitting claims for reimbursement. But maybe that’s the business model Cigna Envoy is now employing..Kcb93726Version: 11.0.1
Even if it accepts a file to be uploaded be warned!Just because it allows you to submit a file type it does not mean the reviewers can read it properly and they will not tell you this they will only make a series of formal requests for random single pieces of information over and over, and each time it will be something new. You may or may not have success in the end and it may take you a year. Don’t forget even if they haven’t made a decision on a case or claim you still only have 365 days to open an appeal from the date of service.
The worst seems to be with screenshots.
Do yourself a favor and only submit single receipts at a time, do not group anything and do it all on a laptop or through a browser. I only use this app to check on the status of a claim after being burned too many times.
Also they will ignore your secure messages if they feel like it to try and run out the clock and they will tell you just 2 working days or 5 working days for a response over and over again if they feel like it. However secure messages and faxing are the only good ways to be sure supporting documentation gets to them. The method they say to use at the bottom of the screen on their site does not work either.
Overall their compatibility with Apple products is very poor..LavenderHoneyVersion: 8.0
Horrible UI/UX Design and Incredibly SlowI was quite excited to try out this app, but my experience quickly turned into a rollercoaster of frustration and confusion. The UI and UX feel straight out of the early 2000s, leaving me scrambling to grasp even the simplest functions. And the speed of the app is like dial-up.
Navigating the app feels like stumbling through a maze shrouded in darkness, with menus and buttons thrown around in the most nonsensical manner. It's the digital equivalent of a discontent toddler's attempt at home decoration. The functionality, unfortunately, pales in comparison to its cluttered design, making it borderline unusable.
Cigna has truly made a terrible product and you cannot even easily access the information when received. Please get the developers to make this a more modern experience..JJtfvjkfsvnkfdVersion: 11.0.1
Painfully slow, doesn’t keep track of medical invoicesThe app is painfully slow, uses 1/5 of the screen to talk about cookies which should be a setting in the app - not something I see each time, doesn’t have an option to keep me logged in, bugs me with OTP even though I have Face ID on… asks me to submit pictures of my medical invoices but stores none - there’s no option to see what you’ve submitted and check that what is shown when the claim is correct. Really subpar, third class insurance company functionality..Flyingdutchman-seaVersion: 11.0.1
FRUSTRATING AND CLUNKY: NEEDS A LOT OF WORKIn-app photo function for document upload doesnt work with iPhone XR. Have to select photo from files. Make sure you already took those photos because if you swich to camera (or any other app) to take a photo to upload from files, the Cigna app logs you out almost immediately, dumps all the entered data in your claim, but then saves the now empty claim as "unfinished".
Cant seem to upload more than one document. A second document (and I tried various different formats sizes and documents) is unable to be uploaded.
There doesn't seem to be any way to enter ckaim amount- I guess they get that from document upload- but my bill was in HKG dollars, and I selectedI wanted reimbursement in US dollars. I wonder how that will work..W8tLUZRVersion: 2.4.0
App Doesn’t WorkI have been a user of the Cigna Envoy App for years. Always worked fine. Would never get an award for brilliance, but it functioned. Whatever updates they recently did have destroyed all functionality completely. I have not been able to get passed the login stage without the app completely hanging up and freezing. I have deleted and re-downloaded it multiple (aka at least 5) times, on both iPad and IPhone. I have rebooted the devices each time. Nothing. I am left with zero options. The fact that this doesn’t work on any of my mobile devices is indicative of the poor software development and lack of any testing before releasing such an idiotic solution. I had a high opinion of Cigna before this..ChakranitaVersion: 8.0
Needs OverhaulI'm an American expat that is limited to this app due to my plan via my company. Our company recently moved from another insurance provider that had a PHENOMENAL app on the iPhone. This app feels very "1990s". Old and outdated.
I look at the features of the myCigna app and dream that the developers move to incorporate many of those features in this app. Especially considering they already exist in Cigna apps. Biometrics and ability to add the cards to the Apple wallet sound lovely.
If any of the developers are reading this, please help! The app is meant for convenience and items that are available in the main app would be extremely helpful...starting with not having to type in my password every time (Face or Touch ID is available for us!!)..Modeezy4sheezyVersion: 3.5.0
Barely functional, shamefulWhile this app does provide some basic functionality such as “filing a claim online”, the user experience is very bad, everything has to be done manually (and repeated, since the app doesn’t ‘remember’ or ‘learn’). That a major insurer would have such an app in 2021 is shameful..DaStefanoVersion: 8.0
Clunky app, error message after error message!The concept of the app itself is great. Claims are easy to submit (in theory). With that said, what should be a simple process is made very difficult by the repeated error message. Each step I try to perform typically yields a message that says “We cannot process your request at this time.” If I repeatedly try the same action, it will eventually push through.
Bottom line: this app needs a serious overhaul. I cannot believe after a year of seeing these issues it has not been fixed. It is ruining Cigna’s entire image!.Tmunson24Version: 3.3.0
This app is horrible - less than 1 starCIGNA’s history of creating the worst possible apps continues with this latest release. Or, at least I assume it does since I can’t get it to work at all.
I’m using an iPhone 12 Pro with the latest iOS. I’ve loaded (and unloaded and reloaded and unloaded and restarted and reloaded and restarted and unloaded and restarted, etc.) the app and it just won’t work. It gets to the same point and freezes up and simply won’t load any farther.
Ugh - I HATE Cigna and wish my employer would get a better insurance company. ☹️😡.MbdodgeVersion: 8.0
Major downgradeHow an app can go from so good to so bad so quickly I do not know. Please Cigna, come to your senses and go back to your old version of the Envoy app. It was intuitive, functional, simple, yet elegant. The new Envoy app is clunky, not functional, extremely complicated, and just an overall mess. Please don’t try to add all these bells and whistles. Just go back to what worked! If it ain’t broke, don’t fix it! The old app was enough to make me renew with Cigna. The new app is enough to make me look elsewhere. The juxtaposition is really that sharp!.RalphalVersion: 8.0
Old technologyIt is obvious it is still using old design philosophy and has not taken advantage of the mobile environment. This makes the app cumbersome but it is still many times better than the website method of filing a claim. Please fix some of the issues I’m sure you know about, like the checkbox for the Agreement, it is so low at the corner of the screen it takes multiple tries to enable to check; if ever, especially for iPhone X and later devices; with full screens..VinkoVersion: 3.3.0
New app is brokenTried to open the newly launched v8 app and couldn’t get to my account. It took me through a bizarre login process with seemingly blank screens, with no loading indicator, that loaded after 10-20 seconds.
It asked me whether I wanted to provide access to all manner of things, which is confusing because I’m just logging into my account with the app, not authorizing a 3rd party service to access my account.
After making it through this and getting to what I expected would be my account Home Screen, I was rewarded with a loading spinner that stayed on screen indefinitely. Left it there for a minute or so and I couldn’t get past it.
Whoever is responsible for this update deserves 0 stars. I literally can’t access my account..Nigel WarrenVersion: 8.0
Claims process just made worse?Between the last claim I made and the one I am trying to make now, the process has become significantly worse. Clearly Cigna has the ability to read provider information from receipts and invoices, but I am newly required to enter this manually. I’m also asked for my phone number and country of residence. Each input is a new screen, so it’s endless clicking..-_- Sarah -_-Version: 11.0.1
Slow and disappointingThis app is not a time saver. It feels like a gimmick that the company came out with but has not been supporting or improving. (Just look at the other reviews).
It is still slow to do things via a desktop but it is way more reliable.
If they could fix the dialup feeling slowness of the app and get it to run smoothly they should see improvements from reviewers..Beanpole0554Version: 11.0.1
Very severe UX/UI and functionalities issuesI could not submit my claims due to bugs to the interface (I.e., with all filled fields, I could not continue as the “next” button was not active. I suspect the name of the picture automatically retrieved by the phone was too long). Furthermore, the limitation of 6 MBs for the upload is too stringent as this limit the upload to two pictures (my claim had three pages).
Overall, a very poor porting from the website..CrazygilaVersion: 8.0
The app does not workIt’s been over a month since this app worked at all. What a garbage situation for Cigna to just ignore. Fix it or ban it from the App Store. It just opens up and freezes every-time. I have tried reinstalling it. Totally a complete waste of time. Thanks for nothing, if you going to make money off my health could you just make the app work instead of being a leach to to system that doesn’t even work properly? Zero stars..Gaige1523Version: 8.0
The WorstTrying to set this up and it won’t show my coverage. Then it won’t let me log in. When I say forgot password and try to reset it, it says completed successfully. But when I try to log in, it says it is no good. Then I try to reset the password again, and use the same password that wasn’t accepted and it tells me I can’t use my current password. Unacceptable Cigna!!.NickyMaktabVersion: 11.0.1
Slow and buggyThis has to be one of the slowest apps I have ever used, and full of bugs that come and go on a regular basis. The latest being the requirement to enter your payment account currency from a drop down menu where USD is not listed. Cannot get past this and cannot submit a claim. Perhaps they introduce these bugs as claim submission flow control 🤔.MajorD1Version: 11.0.1
Login issueFrom the get go, I think this app will make my life easier to a certain extent. However, I always have troubles logging in. It says that my log in combination is incorrect no matter how much I tried. I checked the member ID and password and I was all correct, but the app didn’t log me in. So for that, 1 star from me because I can’t even open the app. I’d appreciate it if your IT department can help me and I’d consider my review..Soph3traVersion: 2.2.0
CounterintuitiveThe app makes you type in information on your insurance card to log in... this is also how people in the 21st century access their insurance card. Also, this app does not allow for face recognition on the iPhone. Luckily, I have saved my insurance card as a photo on my phone to access. The only thing I need this terrible app would be if I ever had questions regarding my policy..Markwv04Version: 3.6.0
Needed improvementIt’s a very useful App. But still needed lots of improvement. Always issues with logging in and the layout very basic. I think a big company like Cigna can do better than this. Waiting for some great improvement to their App with actual fix of the issues.IssamoeVersion: 2.5.2
Designed to be completely uselessVersion after version of this app is made so it's completely impossible to submit a claim or do anything useful with this insurance. It is incomprehensible how this can be a premium global insurance service. (A few years ago there was briefly a version that was functioning and they promptly ruined it again).JacoboTheMonsterVersion: 8.0
FrustratedThis app has been a time consuming waste. Poorly designed. Confusing at times. Sometimes simply doesn’t work. I have little doubt that due to frustration with the app I ended not submitting certain covered items. It’s like Cigna designed an app because they had to not because they wanted to..Jberke44Version: 8.0
Terrible “App” - it’s a browser utility pretending to be an appFrom the beginning, the UI is clunky and user experience is awful. It’s just a web page embedded in an app and it’s not a good web page either! Feels like a very low cost solution to meet a requirement to “have an app”. Box checked. Service level - zero. KPI achieved.UsernamesareimpossibleVersion: 10.12
Login Issues!It usually lets me login but right when I try to view the claims it immediately asks me AGAIN for my password and half the time it doesn’t take it as “correct” even though it is. Please fix this!!.ThexplokieVersion: 2.4.0
I’d give it 0 starsI would give this zero stars if I could. How does a huge insurance company like Cigna not care about spending some money on a decent app? This app is only a shell for the web app, which is also awful. It’s 2023…time for you to care about your mobile presence..Robertmiles3Version: 10.12
AwfulPlease do something with you app and website,it’s just a disaster!
As such a professional company, you just can’t allow yourself provide such a bad quality service
It’s impossible to connect,the search is working awfully..MarinazlenkoVersion: 8.0
Useless application.. I believe on purposeDespite getting submitted confirmation and invoices uploaded , few days no trace , I contact customer service and they can’t find a record even when I attach a screenshot with the confirmation!!! I believe this is by design so things gets fallen between the cracks “ conveniently “ 😡😡.HossamdalilVersion: 8.0
Slow, clunky and not user friendlyCigna really needs to update their app to make it more efficient. It takes forever to load different pages and is not easy to navigate. This reflects poorly on Cigna and they need to do better..Drjlogan7Version: 8.0
Hard to use on the iPhone XSome of the buttons are on the corners of the phone and are impossible to tick. Also choosing the country where the claim was paid is very long if your country name doesn’t start with A or B or C.YoyopyVersion: 3.3.0
When should I use this app?I didn’t understand the purpose of this app. When should I use it? There is no information here. If I want to check my history, what was deductible, how much I have to pay and billing, where should I check? Apparently there is nothing in here or the UX is very poor..JoanabeltVersion: 2.2.0
Terrible UpdateThe latest update makes the claim process significantly more difficult. It increases the time to submit a claim because you now have to manually input several details. The rest of the world uses OCR. Roll this update back..PaulpearmanVersion: 11.0.1
We pay you premium for nothing!I tried 20 time in different day with different devices and different wifi and 4G network, there is no chance that I can login to this app or you website. You tell me how that I claim since it is also the end of year?.LjckyonaVersion: 2.3.1
Terrible appExceedingly clunky and complicated sign-in process. Terrible functionality. Extremely bad “secure email” communication feature. And an overall very poor and slow customer service. Simply lousy..IonclaVersion: 11.0.1
App continually locks upAfter logging in, setting up 2FA and seeing “Were still setting a few things up” the app locks up every time after the 3 orange dots with Loading...
Tried deleting the app, restarting, etc and no change. App is completely useless.Fiat124Version: 8.0
New version doesn’t workI used this app all the time and it was fast easy and convenient. With the new version,my account won’t load and it gets stuck on the Orange bouncy dots and I haven’t been able to access it to submit a claim. It’s very disappointing..CarraqueñaVersion: 8.0
Not functioningApp has not functioned for the past month. Trying to utilize this app while in the Netherlands. I have yet to get to the main screen the app freezes at the loading screen.
The last version of the app wasn’t great but it WORKED!.Nickname12b12bqwVersion: 8.0
Problema with iOS 15When opening EOB’s there is no way to close and go back to claims viewing. You have to close the whole app and re-login. This is clugie and time consuming. Can you please fix it with an update?.AlexMetalixVersion: 8.0
Doesn’t work anymoreWorked a month ago when first downloaded, now it just time out on the loading screen. Uninstalled and reinstalled but to no avail..TinyhousepilotVersion: 8.0
AccessibilityGive us the option for the app to remember the password so we don’t have to type it every time we need to check. Or Face ID option..AshrafyounisVersion: 3.2.0
Crushes all the time‘Submit a claim’ doesn’t work. Which is the main purpose of the app for me. Blinks and crushes..VouliezVersion: 8.0
Latest update crippled the appThe latest update in December 2020 crippled the app and new claims no longer show up and disappeared into thin air..RameooVersion: 8.0
Find a provider is a no possible missionFind a provider is a impossible mission.Hasta los ******Version: 3.5.0
Rarely worksMost tasks non functional, difficult to use. can’t see previous claims, ....A M I N KVersion: 3.3.0
Cigna app crashesApp doesn’t load and mobile crashed 5 times in a row
Difficult to submit new claims. Perhaps to discourage usage and payment
As a Shell employee I would think we would get better service.Christophe 1963Version: 3.3.0
Can’t view cardNever able to see your card.MissLilyVonVersion: 3.3.0
Claims visibilityDoesn’t show claims submitted and not paid yet..Sedulous73Version: 2.4.0
HorribleCan not get any information on service providers. Not even a general practitioner. It’ll either tell you there are too many of you choose “All”, and if you don’t, then no results. Useless. What’s the use if I need to call to get information??.HsjdbdheVersion: 2.4.0
Almost thereEven though the submittal process of claims is great (which is the most important), the login screen needs to be updated (maybe add the touch option?), and the claim status keeps giving an error "we cannot process your request at this time. Please try again later...." more often than not.
The home screen has 4 icons, that do not resemble anything related to what they actually are. Loading time is incredibly long, so many of us do not want to explore the other screen options, and would simply rather go straight to the side menu.
It's a good start, and has lots of potential. A more refined update is definitely due..KimosavyVersion: 2.2.0
Limited use other than for ID cardEmail function is clunky and limited additional information available other than what's in the insurance card.Jgb77077Version: 2.0
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Cigna Corporation
