MyCigna Customer Service

MyCigna Positive Reviews

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MyCigna Negative Reviews

This is only about the appMy first application review and I had to give 2 stars…This is only about the app, not about the company or its services. 2 stars for being able to do half of the basic tasks on the app, but having to switch to their websites because of everything I’m going to rant below. It looks neat and organized at first but the more you use it the more annoying it gets. I’m in software industry and this is getting on my nerves every time I try to use it and give it another chance. Sigh… Smaller things first: it swipes the page when you scroll, it’s slow to load when you click. Slightly annoying one: it randomly shuts down when you click on something and asks you to log back in even when I’m actively using it. The actual problem that makes small bugs above more irritating than they actually are: the app doesn’t provide as much info as their website. Trying to assign a provider would ask me to go to the site, i can’t add a doctor to my care team unless I use their website, doing these on their website I would then have to constantly see their little pop up to download their app, WHICH DOES NOT PROVIDE THESE FEATURES OR HIDES THEM SOMEWHERE THAT IS VERY HARD TO FIND. Why do you guys bother building an app at the first place if you don’t plan on having the important features deployed first???.NotAKaren.TrustMeBroVersion: 5.85.0

Getting an animal would be more beneficial than getting CIGNACIGNA is a garbage company that is 100% out there for profits. They have denied every single my doctor has asked for my medication’s. Has forced us to go through the audit process for every single one. He recommended neuropsych to get more information so he could make the best decision possible. This was approved in March. I called all around town for three weeks and couldn’t find anyone that would take CIGNA. finally got on the phone with CIGNA. They recommended a place but it wasn’t referred by my doctor. I had to go back in for another appointment. I did. it became recommended that it was good. Doctor said it was good. It was just a six month wait. That appointment is Monday. I just got a phone call from them saying CIGNA has denied my approval saying they have deemed it’s not necessary. when I called CIGNA to challenge them on this denial, they said they don’t feel that it is necessary so it is denied. I waited a little over six months and have been struggling the entire time just to be told that it’s not going to be covered. Even though I was told over six months ago that it would be. I hate this company. I hope it burns to the ground. if you are planning on switching to CIGNA, I would recommend buying a cat or dog. You will most likely have better luck with your health with that you would anything that CIGNA is willing to help you with. I see the app developer has sent the blanket message that AI probably pre-generated. I have sent an email to that email. I will update this if anything happens..FTLAKVersion: 5.56.0

Do not trustYou expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected. I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted. Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate..CcweemsVersion: 5.11.1

How can you ignore so many of the same complaints?How does this have a 4.8 rating?! It’s very frustrating to have an app that won’t automatically pull up the password or allow you to save it. Considering how many people have complained about this specifically, I don’t understand why they’re not making this a top priority. But that’s only one problem. I’ve been having trouble getting the back button to work, particularly on the wellness portion, so I came to look at the reviews and see if anyone had some hacks. I’m not surprised to see how many other people complained about the functionality. I also agree that it’s not at all intuitive. And it only transfers my steps and exercise minutes from the apple health app, everything else needs to be manually entered. Then some things won’t save when I do try to enter them. But I could probably live with that if I didn’t have to try 10 times to go back to a prior screen. The frustration this app provokes defeats the purpose of what it’s intended to do: manage stress, save time, get healthy. I spent more time trying to choose the healthy habits on here, when I could have been implementing the habits instead. And having your ai generated response to every complaint makes no sense when you are the problem, not the user..GennyBuck19Version: 5.86.0

WorthlessI’ve been using Cigna Insurance for a while. The app crashes all the time. It’s extremely difficult to use. It’s almost like it was designed to fail. Here’s a fact. You enroll in Cigna, but you are not automatically enrolled in all their perks. You must enroll in the Wellness program to collect the rewards. You can find it under your Wellness benefits according to customer service. I have yet to get enrolled. I’ve tried to do this by browser and app. It’s all been a fail. I’ve gotten their web support/IT people on the phone. They send you a link which won’t load. All cookies, etc.. are cleared. Nothing works still. I gave permission to remove my account, and start over fresh. Worthless!!!! Customer service & web support tell me to try again later. I’ve not collected a dime of rewards to date. Customer service claim that they can not enroll me over the phone. I did request a paper enrollment form in January at the beginning of my benefits. I’m working on getting this for January of 2024 now. It’s on the App!! I have a Masters degree from a state accredited institution. I feel that when you enroll in any insurance plan that you should automatically be enrolled in all the plans benefits. This is a tactic to take advantage of its members. This Wellness benefit form serves what other purpose? Look at all the negative reviews about this app. The overall rating is very questionable in my experience with this app. I only continue with Cigna because they’ve paid my medical bills without complications. (Primary Importance!) (You may have to enroll in the future for blood work, X-rays, or primary care on the app! Cigna would be done!).Ballbuster 2.0Version: 5.59.0

Chat times outWas trying to use the chat feature to have someone update a claim that was put incorrectly under the wrong dependent. The agent was on the phone with someone while helping me and kept asking if I was still active. Multiple times I replied yes until eventually the app closed due to “inactivity”. When I was finally able to get back in after the app not able to open back up, the agent had closed the chat due to my inactivity that was less than 2 minutes from when they last asked if I was still there. The app should not close for inactivity when I am actively using the chat function. Not only did I waste over 20 minutes of my time for nothing to happen with my issue, I now have to call or do another chat to potentially have the same problem occur. Also finding where I am at with my deductible and out of pocket max for individuals and family is not user friendly what so ever and was much better in previous new when it was on the main page..XRizzo88Version: 5.81.0

Lots of nice useless featuresHas many extremely useful features and an amazingly well thought out, user friendly base design, but if I can’t review things because it is constantly updating, refreshing, or whatever else it is doing and kicking be back to the top of the page from the base of every feature, those features quickly become USELESS. I do not want to scroll down 50,000 times because the app only updates 5 items at a time then carries you back to the top of the screen and makes you scroll all the way back down before taking you back up to the top while it updates 5 more items by the time you get to a total of 30 items to review you have already spent your time scrolling back down most of the same list 6 times and you still haven’t gotten far past the initial 5 when you get to start all over again. Tired of reading all that run on sentence? Try reading a rerun run on sentence that starts all over every 5 words... 😡.Miq2uVersion: 4.13.0

Completely Outdated Provider ListsI have been attempting to contact providers which Cigna displays as in-network, accepting new patients, etc, etc. I have complete understanding that they may be unable to keep this list updated to the minute, but when I call providers or facilities and request to make an appointment, 7/10 times I get told this provider doesn’t work here anymore. The best answer I received was that a specific doctor hadn’t worked there in 5 years. Come on Cigna, get it together. You decide what to charge your insurance customers, if the money you’re charging us isn’t enough to manage your company properly, then charge more. If you’re just inept at running a business, then start handing out refunds or discounts. This is a disgrace to insurance providers and medical professionals through the country. Get it together. P.S. I try to do the right thing and notify you each time I come across incorrect information, so that someone else may not have to experience the same failures; but when I click on the “Let us know” button (which is directly referring to incorrect information in the listing) you re-route me, out of the app, into safari, I have to login again and to then have to find the provider again and go through the whole process again is just ridiculously cumbersome. Another sign that you are not able to manage an app as it should be in the 21st century..C.VegasVersion: 5.15.0

Horrendous Instapay FailiresWe had a major procedure exceeding $50K through several providers. The app purported to allow us to manage and track payments to many providers through Instapay. We paid promptly the day each claim arrived in the app. It took multiple attempts for large claims since there is a limit of about $1000 every 36 hours. Then we didn’t get the money withdrawn for several days, then there were several more days before we were notified that the check was mailed. Then silence for a month while the hospital collections officers harassed my wife that we had not paid. We had no way to track this in the app and Cigna pointed the finger at Instapay. Ultimately they were supposed to handle this for us and make it easy but it was a nightmare. It has now been 3 months since the procedure and our checks are coming back as not accepted by the hospital and Cigna’s feedback form is broken unless you say you like the app. Zero stars would not use again..0C1S3CVersion: 7.20.0

Missing several core functionalitiesI rarely think to leave a review for an app, but the Cigna app is uniquely bad enough that I am. This app used to be able to store my password but now it makes me re enter my password every time. Even my banking app is able to enter my password with Face ID so i’m not sure why Cigna isn’t able to use the same functionality even if there is sensitive information on the app. I used to teach coding to elementary aged children and am beginning to wonder if this app was a child’s school project. Worse yet, when I was at the optometrist recently I noticed that when I click on the section that is supposed to show me my vision coverage, I am instead shown my medical and behavioral health coverage. How can I verify that I am getting the rates I am supposed to get from my doctor if I can’t access this information on the go? I’m pretty sure I got ripped off on my purchase of contacts because of this..Silliest g00seVersion: 5.50.0

Terrible upgrade with lots of bugs/issuesThe Previous update was so much better. With this current update, many functions dies not with at all which makes the formerly convenient app USELESS! One of the most convenient feature was the ability to search for a doctor within your network but the link to “find a doctor” doesn’t work. You can click/touch it as much as you want but nothing happens. In fact, the majority of the links within the app does NOT work! Also, when you click to view tour EOB, it didn’t load either. It just says, “pdf __bytes”. SO USELESS!! I tried to delete and reinstall but that didn’t help. Also tried to look for an update, but none is available. I wish I never updated and/or I could get the previous version back as that was actually helpful. As someone who doesn’t have a laptop, I do most things from my phone and this new updated Cigna app is just terrible..ThedirtymistressVersion: 5.0.0

Garbage, just like DenyTillYouDieCignaThis is just another layer in a policy of obstruction to make things as difficult as possible to get DenyTillYouDieCigna to pay for or do anything you pay dearly for them to allegedly do. The app is clunky and makes it near impossible to find anything medical service. You won’t be able to find a doctor much less a medical center or one of their many obstructionist locations. Just like DenyTillYouDieCigna, nothing works. Avoid this app and avoid anybody in bed with DenyTillYouDieCigna. You will end up paying for everything yourself, while still paying Cigna and having to fight for your life every grueling step of the way. This app does nothing to help and provides you no information that is helpful. DenyTillYouDieCigna is the poster child for *everything* that is wrong and broken in the American healthcare system. Avoid this app and any reason to try to use it and be greatly disappointed..TheyCallMeTroubleVersion: 3.17.0

Constant issues logging inRandomly seems to decide your password isn’t valid. Then you try to reset it and then struggle to find a password that it will actually accept. Then you find one but instead of confirming it’s been reset, it gives you a pop up telling you it can’t be requested at this time. Great process. Then you try to reset it all over again to only tell you the password that it wouldn’t accept previous, actually did apply and work but it gave you a bad pop up message. Now you’re finding another ridiculous password to create because the app can’t successfully give you correct messaging when you finally do put in a password that it should accept. How about facial recognition? I’m sure Cigna has a few bucks saved up and can splurge on this new feature that’s been around for like 7 years. Unbelievable..JimmytbVersion: 5.24.0

Poor and misleading “Find Care” featureI have encountered multiple difficulties attempting to find care through this app. When I first tried to find a Primary Care Physician, I was turned down by a few people who were not accepting new patients, even though the app said they were. I have recently been searching for a Physical Therapist, and there is no way to filter for care providers other than the general title (i.e. “Physical Therapist”). I called one that was listed as in-network and accepting patients, but was denied because the app failed to show that the Physical Therapist was actually working for a women’s only hospital, specializing in one practice, and not even in my network (I would have needed an additional subscription). I tried using the “Chat With Us” feature and got nowhere. It ended with the Cigna assistant sending me an email of possible Physical Therapists near me. This did not help at all, because the list included Physical Therapists I had already called and been denied care from due to specifications that were missing from the app (which I had already told the assistant multiple times). Really hoping that this can be addressed. I use the app because I do not know if there is another way to find and get care through Cigna..AaaaaaaaaaaaaaaaaaaaandrewVersion: 5.32.0

Syncing needs some workThis app is really clunky! I used to the Anthem app tracking a lot of my data from my watch. This app uses my health app and tracks a very limited amount of data. It’s hard for me to tell if it’s tracking my workouts or not. There is also the fact that everything isn’t self contained. The fact that I have to manually input my sleep data or workouts, is insane! Somehow, the Cigna app is connected with Virgin, and the app works hard to connect with Virgin. But if I try to connect to the Virgin store, it doesn’t let me create an account since I can’t find my employer. Plus when going between Cigna and Virgin, it is sooooo slow to load. I can’t easily find my rewards information if I’m using my phone or iPad. I can only find it when I use my computer..TigzolaVersion: 5.59.3

LUnsure what to say exactly. It seems every time I need to access the app at a crucial time, the app is out of date and I am forced to update it to proceed. The latest update was “minor enhancements and bug fixes”. Well that is quite useful information. After the update I can log in, but I can’t do much after landing in the main page. I receive l, the page is not working right now error, try again later. I thought the update was for minor enhancements and bug fixes. Which bug or bugs were fixed? Was the minor enhancement to prevent use of the app? Version history is vague, same information provided every update. Can you provide a bit more info? The app was working fine beige, now I was forced to update and no longer have access via app..I11umunanceVersion: 5.53.0

I just want to see my cardMy coworker also has this issue and it’s been happening for over a year now. I login and try to see my ID Card and it says “you don’t have a dental card” there are no other options. If I switch to see my boyfriends card it comes up. My coworker has her, her husband and two kids on her plan and can only see one of their cards. Last time I contacted support they said it was because either my app or account had been updated and to wait 72 hours and try again. It was and is still happening a year later. Both cards are visible if I go through the browser on phone or computer. This is literally the only feature I have this app for and it doesn’t work. You seem to care more about your app reviews so maybe you’ll fix this finally since I’m leaving one star..UsernamewashereVersion: 5.6.0

No Longer WorksThe app no longer works on my phone. After I put in my user ID and password I receive a login error alert. They can’t process my request at this time to try again later and to contact customer support. I have tried again at different time and still getting the error. I spoke with customer service and they told me there is a problem with the app and they are currently working on getting it resolved. But they don’t have a estimated time when it will be resolved. I have been having an issue with the last couple of months already. When they app was working it was easy to you and I was able to keep track of all of my information. But now I have to login through the desktop to view my information. I hope they can get the issue resolve..SustanVersion: 3.17.0

Worst app everMy medical is covered under my husband and I have dental. This app can’t handle that. I have to have 2 userids one for each because the app is too stupid to handle that. And I can’t use biometric recognition because the app only allows for one and gives me an error for the other. Dependents can’t see their medical IDs…only the subscribers ID. That’s not useful when the ID is different for each person. You still have to mail in claims. You can’t submit them through the app. I can deposit a check through an app. You’d think taking a picture of a claim would be easier. You can’t download the form from the app either. If a claim is denied (which everything gets denied after July) you can’t see why. It tells you to call. This app is totally useless for anything other than checking your deductible..A0emouseVersion: 5.14.2

Cigna wants me to pay to replace 3 months worth of medsCigna’s website states to change your address contact your employer about your new address and Cigna will change your address. I changed my address with my employer 3 months ago. My address was not changed on Cigna. There is no way to change your address on this app or on Cigna’s website. I used this app to order meds. When you check out the address they are sending to is not displayed. I called customer service. They told me it was my fault my meds where sent to my old address because I did not verify the address during checkout. How can I verify the address when the address my meds are being sent to are not displayed during the whole transaction. Now I am out three months worth of meds. Thanks Cigna for your lousy app and awful customer service!.CapKirk-2233Version: 4.15.0

I’m App Notifications are BrokenI have little notification badges all over the place in this app that do absolutely nothing. I apparently have 1 important claim message that I can’t see. There are no unread messages anywhere else, and no unread messages online. But that little “1” in the message area of claims never goes away. Same thing in prescription claims. There I have an IMPORTANT message (according to the app) but if I click there, it’s empty. ¯\_(ツ)_/¯ Also, perhaps this isn’t the app’s fault but where do I see my current deductible status??? This is the first insurance company I’ve had that refuses to make my spending easy to see. I can’t believe we are still forced to use whatever awful insurance company our job decides to provide us with in this country. What a joke the whole thing is. Especially this app..YosaphbridgeVersion: 5.41.1

The app is not user friendlyThe app has a functionality “messages” but you cannot delete or send a message. My inbox shows two messages that are not related neither to my account nor “subscription”. The navigation is poor and there is no way to contact anybody via email!!! We had to send a claim via fax (not to mention that this is the ONLY option to submit a claim) and we do not know if it’s been received . You basically have to call every time to Cigna. The Cigna rep tells you that they will send you an email and it never happens : neither online nor via app. Overall it’s a very frustrating experience. Also this App has a digital version of a dental card but you have to print it!!! Instead of able to add to your wallet in a phone. I’m not sure what the purpose of the app ?.WBG2023Version: 5.40.0

Customers doesn’t helpHaving technical issues and contacted customer support. Resolving my issue then causes another issue and as soon as the issue is resolved the customer service rep leaves and you have to wait another 20-30 minutes to reach someone else. Started this process at 9am and after solving each issue one by one it’s now 2:30pm and I’m onto my 6th customer service rep because none of them can seem to check to make sure their advice works before they kick you out of line. This app is a complete waste of time at this point. Any convenience it would’ve provided has been negated by the 3 day process it’s taken to simply access my plan. Just order physical cards and save yourself the headache of dealing with this nonsense. It’s 2022, if you can’t get an app right then why even try..TJ SaladVersion: 5.16.0

App Crashes Constantly When You Need ItI am trying to get care through telehealth and the app keeps crashing while I am filling out my information. I’ve tried several times. This also happens randomly while using the app to search for providers. I used the provider lookup to find Urgent Care on a Sunday. The app stated one location was open 24 hours. It was actually closed permanently. The second in network UC clinic I went to stated they lost their Cigna contract recently and refused to see me even out of pocket. I ended up going to an out of network hospital and paying thousands more for the care I needed. Finally, I’ve tried to contact therapists listed in the app and clinics that are permanently closed are recommended at the top for my area. This app has failed me when I need it most..DjfhejfjVersion: 5.50.0

Hearing aidsI have been a Cigna member for many years. The company has been prompt paying many medical bills for me; however, I have a recent issue with Cigna about reimbursement for hearing aids. I purchased hearing aids from Costco on July 9, 2020. It is now October 30, 2020. Before my purchase, I contacted Cigna and was assured that the out-of-network was covered. The hearing aids I bought were less than half of the price that I’ve paid audiologists in the past. I have received many promises from Cigna customer service representatives that the claim is being processed. I have sent them eleven pages of documentation for this claim. Three months have passed with no refund. No one will give me the information to contact a supervisor in the claims department. I have contacted an attorney and will be filing a suit in Small Claims Court to be reimbursed for my Cigna approved hearing aid purchase..Sue this spamVersion: 4.20.0

Update Information on AppI have used this App several times this week to try and find doctors in my area for what I’m needing. What I have noticed is the information on some of the doctors in the category I was looking under had out dated information. There was one under the wrong kind of doctor he was, which when I called to get an appointment, and they told me he doesn’t practice in that area I needed and never had, I felt stupid for even asking. two other doctors were not even in practice in my area any longer. Several had moved to different locations and even a couple of them moved in with another practice awhile back. Please update the information that you put out often for us to see. I had to call 4 different doctors to finally find a correct one with the correct information with it..CeciliaAUVersion: 4.18.0

App doesn’t allow log inAs others have reviewed, when changing phone or updating (in my case), the app will prompt a log in (doesn’t provide face id). I have tried logging in and it says that I’m using a temporary password, I try to change the password on the app, but a message pops saying that the temporary password is wrong. I updated the password on the desktop version, where I can log in without trouble, but when came back to the app, gives me the same error message. I read others reviews where developers fixed the issue, in my case I called Cigna and they couldn’t help, and there’s no option for app support. If you know the app has this bug, why don’t you go ahead and fix it from the root, instead of working it case by case?.Carlitos28Version: 5.13.0

Not very reliableThis is the only app I consistently have trouble with regarding login. The biometrics randomly turn off and the app doesn’t work for any login attempts if the password is entered incorrectly one time then correctly after that. Not being allowed to re-use previously strong passwords is a headache. I get the need to show your security being tight. Cigna, you might be over-doing it if your are more complicated than my bank app, retirement app, pay pal, etc. Those apps deal with way more important information compared to yours. Someone stealing my money or my future retirement is more important than seeing when my next preventative check up needs to be scheduled. Just sayin.SMHfrustratedagainVersion: 5.24.0

Worst company to deal withI have called over 30 times in the past 4 months to add my daughter to my existing policy that I have had with CIGNA for many years. I spoke with several agents and supervisors and was always given assurances that she was added and notes were made to the file but nothing happens. They even at one point created a new policy with me, my spouse and daughter with a cost of 3 times what I was quoted. I called several times after that and I was assured that mistakes were done on their part and it will be fixed and all conversations were documented by supervisors and several call transfers. I still do not have my daughter added to the policy as of today. This is the worst worst customer experience I have ever had in my life dealing with a company that has a customer care services..AlexchouriVersion: 4.1.1

It’s OKI’ve had have the same experience of constantly being logged out and taken thru the welcome screen, and also of the biometric login just stopping working. I was able to set it this time (with new update I suppose), previously when I toggled it on, it would immediately toggle itself off. Would love to know how to save my ID card to Wallet - I’ve done this in a past version but that no longer seems to be an option. I changed health plans this year, but Wallet still shows my previous plan, so it’s obvious it’s no longer connected to the app for updates, and now I have an outdated version of my card. That seems to be pretty basic functionality for a MOBILE APP..LdySunshineVersion: 5.13.0

Worst app ever!!!This app is terrible. I can’t even get my insurance cards off of here. I probably am going to get rid of CIGNA all together. I’ve been paying my insurance for the last three months and I can’t even access my insurance cards to go to the doctors. I’ve tried it on the website. I’ve tried it on the app now I feel like I’m just wasting my money. Don’t waste your time with this app. It is the worst app ever!!! I went to a health fair, and the CIGNA rep couldn’t even access my insurance cards on the app or the website I also contact CIGNA through the website as well as the app and never got any feedback from them. I downloaded this app 10 times still no change. The rep said maybe it’s just a glitch. Whatever it is I’m done with CIGNA..JacoleflVersion: 5.57.0

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