MyCigna Customer ServiceCigna Corporation

MyCigna Customer Service

  1. MyCigna Customer Service
  2. MyCigna App Comments & Reviews (2024)
  3. MyCigna iPhone Images

The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna.

HealthKit is integrated into myCigna in order to serve the ability to customize your Find Care and Telehealth experience.

ID Cards
• Quickly view ID cards (front and back)
• Easily print, email, or share from your mobile device

Find Care
• Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs

Claims
• View and search recent and past claims

Account Balances
• Access and view health fund balances

Pharmacy
• View and refill your prescriptions right from your mobile device
• Update billing and shipping preferences

Coverage
• View plan coverage and authorizations
• Review plan deductibles and maximums
• Find what’s covered under your plan

Wellness
• View goal activity and awards

Languages Supported
• Spanish and English

About Cigna

More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.

MyCigna App Comments & Reviews

MyCigna Positive Reviews

App doesn’t workUpdate After I posted my review, customer support contacted me the same day. A case was opened and fixed in two days after they figured out what was going on. Thanks for the quick response [Previous review] When I first downloaded the app it worked however I got a new iPhone in November. My old iPhone had a touchID and my new iPhone has faceID. According to the app I’m only allowed one biometric scan so I couldn’t switch to faceID. I contacted customer support to fix the issue. After uninstalling/reinstalling the app, resetting the password, etc., per the advice of customer service, the app no longer works. While I can login on my desktop, the app keeps giving me the same invalid credentials message when I try to log in. The app was nice when it worked but now it’s useless..Version: 5.4.1

Doesn’t save login infoIt’s a bit archaic these days to have an app that you have to physically input a password every time. There’s no Face ID option. I have to go into my phone’s password storage each time and search for Cigna to pull up what my password is, and it’s frankly just kind of a time waster. Especially as the mobile website will fill in the password automatically (although, I have to submit to two-factor authentication when I go that route, despite having already checked the ‘remember me on this device’ box 🙄). Also, you can’t pay your premium or bills on the app! That’s… ridiculous. After wasting my time hunting fruitlessly on the app for a way to pay, I went to the website. Makes me wonder why there’s an app at all! That said, the app is set up in a user-friendly way. I like the way “find care” part is divvied up to help you determine the best option for your current situation. But last week, while attempting to set up a virtual appointment, I ran into a bug and couldn’t complete my registration. I had to start over completely on the website. Which, again, just wasted my time and irritated me. How does this app have such a high rating?.Version: 5.55.0

It’s “okay”... when it’s actually workingFor the last month or so, none of my claims appear in the app. It’s bizarre - I have many many medical claims from the last 180 days, yet when I try to view them in the app, it says “You have no claims in this period.” I then go on the Cigna website and can see all the claims, some of which were processed only a week prior. It’s like the app can’t connect to their database for some reason; it’s really bizarre and makes the app next to useless. Furthermore, it’s 2021; there should be a SIMPLE, automated, electronic secure system with which us CIGNA customers can submit our claims. There isn’t - they still demand that people physically mail their claim forms in, which is time-consuming, error prone, and wasteful. Get your act together, CIGNA; you’re supposed to be among the higher-end providers in the US. Start acting like it. I do know a ton of recruiters have reached out to me recently trying to fill technical positions at CIGNA (I’m a software developer), so hopefully they recognize and implement the critical features that remain missing from their service..Version: 5.3.0

UPDATE: (Fixed) Password reset issuesUPDATE: The same customer service representative who tried to help me the first time called today to follow up. She waited as I tested and retested the process, which now functions as expected. Kudos to Cigna for fixing it and this particular CSR for following up with me. ORIGINAL COMMENTS: After getting a repeated login error message, three calls to Cigna tech support totaling 30 minutes, being told (twice) to delete and reinstall the app, being told to change my password using the website, being told to limit my password to 11 characters (despite the website instructions to make it 8-12 characters) because the app doesn’t handle 12-character passwords well, all to no avail... I give up and will just log into the Cigna page on AOL using my dial-up modem. Maybe they have a MySpace page or an island on Second Life where I can see my insurance information..Version: 5.4.1

Electronic ID CardsI spent almost 40 minutes searching for my insurance card around my house after a long day at work.. I am young and moved to a new state for work, so haven’t used my insurance in 2+ years.. I finally have a dentist appointment for the next day, so was trying to get everything ready. Unfortunately, I was unable to find it. I finally gave up and decided to see if I could screenshot it on my phone or email it to myself and print out at work... to my surprise, after downloading this great app, they offer electronic ID cards!!!!!! That’s not the best part yet..... you CAN also add it to your wallet.. my life is made and I cannot wait for tomorrow!! Keep it up :).Version: 4.2.0

Pretty good but...I really appreciate all the features and conveniences of this app. It enables me to track HSA transactions as well as all claims. I also like how it helps me keep track of deductibles and out-of-pocket expenses. However, one thing that I want to be able to do within the app that I can’t seem to do is go back to review info from the previous year. For example, we had a significant medical emergency in our household on Christmas day. While I am able to view claims as they are processed from that health event, even after the start of the new year, I can’t view the overall deductible/out-of-pocket expenses tracker for 2017. I now only have access to the new trackers for 2018. I would appreciate being able to still view that info from 2017, for a few months into the new year anyway..Version: 3.10.1

No fingerprintI like the app but I use strong logins so I would use the fingerprint option if it would work. Even though you select it it does not work. The copy and paste does not work. If I were to want security I would except strong passwords, copy your strong password to enter and except fingerprints as authentication. I maybe wrong but you are making difficult to use strong passwords and make it frustratingly easy to just give up and use the easy passwords used for the accounts that does not really have personal information and with no security exposure because you can return to app later and not consistently having to reset your password. Just my thoughts. Let’s see what’s your thought in the future with the performance of this app..Version: 3.16.1

Forced app update for “bug” fixesI use the app in emergencies as when the drs office tells me the high price I need to pay for visit telling me that “it is still going to your deductible.” I told her I’ve met my deductible and tried to use this app to show her. BUT, when I opened it I was forced to update the app and it’s still loading. Why make a “bug fix” update mandatory when I could open the app, find my info for the cashier and correct the problem then update it after I sit down to wait for 30 minutes. Why can’t we just use it and update when it’s convenient? This review said it was sent but when I went to update it (because the newly updated app made me update before using it) now I can’t sign in as the login button does no work..Version: 5.21.0

MJMLove this app! My favorite part is that it makes it so easy to review recent claims: I can choose parameters for what I want to review. For example, I can choose to review only medical claims for me in the last 30 days. Or I can review only dental claims for my daughter within the last 90 days. I can further specify only paid claims, or those that were denied, being processed, being appealed, or have been adjusted, etc. I also love that I can "Live Chat" if I have a question. Three suggestions for improvement: 1. Make "Live Chat" available 24/7 (or see #2) 2. Allow me to send a message/ask a question to be answered by customer service via return message the next day. 3. Allow me to see status of requests for pre-certification/preauthorization. For example, after my doctor submits a request, I'd like to be able to see if it was received, if it's under review, whether or not the request was approved or denied, and the reason for that decision. Thank you Cigna!.Version: 3.7.9

Don’t Like Security Created IssuesOVERALL THE APP WORKS OK. But the log-in issues DRIVE. ME. NUTS. I’ll explain for anyone who may be interested I use encrypted passwords, coupled to a secure e-vault service. Therefore, I know, I DO NOT forget passwords. Yet some websites and apps, including CIGNA, seem unstable with regard to retaining their password databases. I always wonder if IT Personnel willy nilly clear out their password data, thinking wrongly (IMHO), that forcing users to chose new passwords adds a level of security. Even if dumping the database did add a level of security, not requesting that by done by users AT THEIR CONVENIENCE is just wrong. Not being able to login is usually highly disruptive. For those using encrypted passwords, the only time I feel vulnerable to letting a hacker in, is when I have to send a new encrypted password during reset..Version: 4.9.1

Overall positiveThe Cigna app is convenient to use and has detailed breakdown of the bill, including the total charge, how much insurance pay and how much I owe. It also has the deductible status which reminds of how much out-of-pocket do I need to spend before the copay starts. There are also other features which I don’t use very often. Overall I will recommend this app. If there is anything to improve, I’d suggest enhance the claim sorting function to include ‘what I owe’. After all this is my out-of-pocket expense. Also, it will be very helpful to have a summary table to include all the breakdowns instead of going into each one claim to see the breakdown. An exporting function via email will be desirable as well..Version: 4.10.1

The best thing ever!I have extreme fear of leaving my house because of this virus. I have been able to request a doctor twice with their MDLIVE services and received the care I needed within 5 mins. Even at 2:45 am I was able to talk to someone and that’s a beautiful thing. I would have had to wait until Monday or went to the emergency room but this service saved me time and money. It cost me my co pay and nothing more. The medicine I needed was sent to the pharmacy and will be filled soon as possible. Thankful as can be for this 🥰.Version: 4.15.0

Continuous problems with loginEdit: looks like the app has issues when the wifi is on. Surprisingly everything works if you are using the network connection. If you have login issues, try disconnecting the wifi. Previous message: It is terrible. Almost every time I try to log in fails. Sometimes it works and when that happens, I set up face ID but it is a waste of time because after some time it stops working and I am back to the beginning. I found that if you use password autocomplete fails always. If you write it sometimes works. I end up using the browser because it works at the first attempt..Version: 5.11.2

Close but just not all there yetCigna is a pretty good insurance company and their app is held at about the same level. Pretty seamless but gets caught up in itself once every so often and trips up. My biggest reason for giving this app 4 stars (& writing this review) is because the In/Out-of-Network doctors is not current & hasn't been for months and months, if not years. Multiple times I've called doctors offices to get an appt only to be told that doctor hasn't worked there for a while or no answer at all. This is more with Cigna keeping their directory updated more than with the functionality of the app, though..Version: 3.10.3

One of the best apps I’ve ever usedI’m so impressed with this app! Cigna has taken a very complicated subject and made it simple to understand through this app. It is intuitive, easy to use, and informative. I am managing data for our family of 6 through this app — it relieves so much stress and is easier than I expected. My favorite part is being able to easily see where we stand against our individual and family deductibles for both in and out of network coverage. Plus, EOBs are easy to find AND easy to understand. CIGNA, I CAN’T THANK YOU ENOUGH!!.Version: 4.15.0

Good to be with CignaI have never been (more) satisfied with an insurance company. The coverage I’m getting and the service supplied has been the best and more than I’d expected. Plus, all the online tools and mobile apps available make working with the organization and then with the doctors easier, more effective, more accessible than ever before. Being able to track my claims, out-of-pocket and coverage areas through the mobile app make everything so much easier and allows me to have all my needs met right in my pocket..Version: 4.13.0

A+ ServiceI recently used the Cigna Ap and took advantage of the virtual appointment via Skype. My primary care physician did not have any appointments available and I had poison ivy rapidly spreading. I was able to connect with a physician via phone and send pictures of my symptoms, and they were able to review and provide me with a prescription called directly into my pharmacy. Not only did I not have to wait to be seen, but I had the script in hand within an hour. I highly recommend Cigna and their services as this was tremendously helpful..Version: 4.7.0

Password issuesCustomer service is always great. App is good. Expect their “security”. Ever since I got this app I’ve been having issues logging in. Always tells me to call customer service for no reasons even if I have the correct password which works on my computer. It’s extremely annoying that I have to keep signing in and having it tell me to call every single time.... it would be great if y’all looked into fixing this problem. Add a figure print or something. I just want to have a functional app for my first insurance..Version: 5.8.0

Love the convenienceI find this app to be one of the top 5 apps ever created. Almost everything I need to know about my insurance is right here. Love the convenience of looking up providers and tell my doctor what facility I want to use based on coverage, it has saved me thousand of dollars on procedures. One thing I would like to see added is physician credentials - for example where did they go to school and when, it is important to me because not all doctors are created equal and education matters a lot! Good job Cigna keep it up..Version: 3.17.1

Doesn’t work on IPhone 11 Pro MaxUpdate since last time. App have started to work and do not see any issues so far. Thank you. Application did work on my previous IPhone 8 Plus with iOS 13 but doesn’t work at all on my new IPhone 11 Pro Max. With cloned data it didn’t want to run at all crashed immediately. After I re-installed it opens login page which doesn’t work and I couldn’t type my login. This application even spoil my keyboard on any other applications where I tried to type anything. It was much bigger and moved to he top of my phone’s screen..Version: 4.12.1

Handy, but has issuesI like being able to search for providers so easily, but I’m not able to see what is available with my plan. I called Cigna and they said I should be able to see my co-pay with my plan on each provider, but it’s not there! Also, when I’m moving around the app and I go back to the main page, I’m not able to push any of the big buttons, just the buttons on the bottom row work. I close out and start again and it works the one time, then I go back to main page and the big buttons won’t push. If these issues were fixed, it would have a 5star from me..Version: 4.5.0

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