Lyft Driver Customer Service

Lyft Driver Positive Reviews

👎🏽The customer service system is extremely disgraceful 👎🏽I received two ride requests in one week, and in one case, after I arrived at the location 8 minutes later, the passenger canceled the ride by messaging in the app, saying, “I no longer need it, I want to cancel.” I waited at the location for more than 10 minutes, but the ride was not actually canceled. I had no option to cancel either, because you can’t cancel before the call is made. When I tried to call the passenger, I kept hearing a repeated voicemail message that said, “This is Lyft, and you are in driving mode. This call cannot be connected.” I tried several times, but kept hearing the same message, and there was no other option. Eventually, I had to pull the pickup and cancel again. As a result, my account was suspended. There is no customer service phone number available to resolve issues. When I tried to report the problem, the app asks for the specific ride, but the ride I had canceled does not show in the ride history. I don’t know what to do. This is a full-time job for me, and I’m being faced with these issues. I rate this app zero stars because there is no direct contact option when these problems arise. It feels like a scam where you are being taken advantage of, with no way to reach out for help. In the second case, I received a ride request, and when I arrived at the pickup location, I messaged the passenger that I was waiting. They responded, saying, “I did not order a Lyft, you have the wrong number.” I encountered the same issue again..Mohammad shakib rahimiVersion: 2024.44.31

Dashboard /GPS UPDATESAs a recent Lyft driver, your driver app could use some updates on the dashboard: Today I had 7 trips and 6 of those trips every were the wrong navigation directions. I would turn when the Navigation advised & then the app would update & re-route to a different direction in the middle of driving to the destination. Yes, I did looked in the App Store to make sure the app was updated. However, this is unacceptable having this many wrong directions on this many trips. One trip the navigation wanted me to turn over the top of a median and the rider witnessed the app showing me the GPS. Direction. Your dashboard could use some helpful updates for drivers. Examples: An icon that references a coffee cup or man/woman restroom so that you don’t have to “Go Offline” but to pause for a short time. This allows the app to momentarily pause for a possible snack or restroom break. Additionally, on your dashboard, you could include a traffic cone icon and when selected it would come up with other icon choices, such as accident, traffic, wrong direction, road closed, speed enforcement, would definitely help out the drivers. Also, when connecting with CarPlay, it would be beneficial on the GPS if it would include stop signs and traffic lights because some of the roads are hidden and you can’t see them so therefore you bypass them and have to go around the block. Please consider these updates/changes! Thank!.BubblezmoeVersion: 2025.26.3

Awesome gigI have a full-time job and only do Lyft part time, but I have made an absolute killing in the little amount of time I have available to drive each week. From the time I cut the app on til the time I cut it off, I am absolutely going the entire time. It’s fun too getting to explore around your city as you give a ride to people enjoying a night on the town, or helping someone out in a dire situation such as their car breaking down and needing a ride into work, and if the feeling knowing you helped someone out isn’t rewarding enough, Lyft offers actual rewards for such things as taking a certain amount of rides on high volume days such as holidays, or you can earn perks by taking fares in bonus times (usually the weekend) and earn points to get to platinum status where you get free roadside assistance or free tax-filing for 1099 self-employment, and even being part-time it was easy to get to platinum status. You can even rent a car if you don’t have one for very reasonable weekly rates and it’s mainly all hybrids so your dollar will stretch when having to fill it up, and they even have plans where for a little extra you can have personal miles so you can get where you need to go. Lyft is seriously the best side-gig that anyone can have, and from what I can tell, if need be, it could be a full-time gig. If you work any job that pays less than $10 an hour, you should just quit, sign up for Lyft, and even if you rented a car from Lyft, you would probably still make way more than what you’re making now..Lowlife LeeVersion: 1003.5.3

Full time Lyft driver 11months inSuppose to have an overhaul to the point system June 1st still no change. Never been elite although I make more money than most in my city. Always been 5 stars I get no rewards for that. In 10 months I’ve drove over 2400 ppl and 42k miles and Lyft still takes too much of my money. Took a lady to SFO from Sacramento Lyft charger passenger $312 I only received $122 driving over 2hrs from my city and had to drive back they took almost $200 and only gave me $122 is robbery. This app and company could be great but it’s too greedy when us drivers are the reason they can pocket billions. Then I was using there express rental paying 1800 a month for 10 months just for the car. And when I purchased the same car Lyft took all my weekly bonuses off my app… I no longer have 10% - 60% Bonus hours that usually start at 9am to 3pm.. Which make it look like those bonuses was only for Lyft took make more money and not the 5star driver. Take this information before coming to Lyft. And the customer support is really bad 80% of the time they don’t even understand our problems. Again I’m a platinum full time 5star driver with a 100% driver rating who goes out his way for passengers. Also Lyft needs a better way to deal with non service dogs being called that for a free ride and the dog is dirty and clearly not a service dog stinking up my car and we don’t get paid for it. Or picking up big heavy bags at an airport that can hurt you and you don’t get paid for your service. Hopefully Lyfts looks at this and decides to treat and protect their drivers better..5Star Platinum driverVersion: 2025.21.3

Upset with paySo usually you know your worth, you know what your going to put in, to get back out etc. those that get my vibe- this is you. Not right now with Lyft. Idk why they have to make more than us per call I’m tired of 4-6 daily rides! $4 knowing these people don’t have a car and don’t tip!? It’s so unfair to us to get try; I only do this bc I’m disabled- I’m not worth $4 on a $20 min ride. That’s harsh my time my gas my day my car my wear and tear, your program running itself thru us, and please just .. why not have the Best Rep in the game? Instead of the cheapest? Pay us bettter. It isn’t a video game! I’m here here to play and roll dice! I like “my job” I despise greed and knowing your hitting us too hard. Now insurance too?! But don’t worry only our riders prices will go up 🤮🙄-used up number/car. ten rides at $4 is $40 they know they don’t won’t tip just don’t let anyone convince you that you’re worth it based on your tip because people who take ride chairs do not have a car. Hopefully they are saving for one right or who knows either way they are not tipping you on a daily basis (they do it’s very rare and sometimes a smile or standing out helps yall) I always give my best. Then take my time to let them ^^ At the top know they’re just “wrong.”.SomethingsBrokenVersion: 2025.19.3

Couple concernsI’m not sure how it all works. I’m glad to be able to work, however many times I’m in a busy area on a busy night and I can go an hour without a request. I can be busy for an hour or two in suburbs, and then I get to a busy area and I get no requests. Another thing I’m unsure about is the rate increase. I see the rate increase pop up and fluctuate as soon as the rate increase disappears I get a request. This happens so often I’ve noticed the pattern. Multiple times a night i see this occur. The final thing is a concern or issue I’d like to bring up. I know the pay for a fare is based on time and distance. Time is clearly hardly a factor and it should be a much greater part of the equation during peak times on peak days. Eg fri night on Las Vegas strip. When the traffic is so bad it takes an hour to exit a hotel property and get 1 mile to the destination and I only get the minimum $4 that’s clearly a problem. Less than half of what minimum wage hourly pay is because of traffic that is out of my control is a huge issue. There have been several nights where I’ve just gone home because I was stuck in traffic for more than two hours and only got two minimum rides during that time. I think understanding that traffic in high demand areas(especially in LV,NV) severally limits the amount of rides a driver can giver per hour should be considered. If time was a bigger part of the equation when calculating fare in these areas it would be far more beneficial for your drivers..NicasioSVersion: 1001.92.3

The platform blocks and gives free trips to customers without first investigatingHello, I want to make a report through here so that everyone who is familiar with it can see that they are not the only one. They suspended my account, which was inactive for more than two weeks because I was on vacation and now when I want to use it To go out to look for money I found that it was blocked and the only thing they told me in the email was that I violated Lyft's policies and when I investigated and called a Lyft representative told me that my account was blocked because during the course of a trip that I was on, a person who I don't know who he is because they don't give information reported that I was masturbating and that person reported without proof and ended their trips and did that damage to me or to us who happened to us just to get free trips where they block my account for 2 or 3 or more just because an unconscious person makes a false report without caring about the damage it causes me since I only do lyft and even though I am a driver of 5 strangers with good reviews you block me at the slightest accusation and that client is rewarded with a free trip for his false accusation because for a person to do what that client reported has to be a person with mental problems and believe me, I am very well in my mind thank God and alone I want to comment on this so that you can also leave your opinions because Lyft should take into account what we do not make an effort to provide good service and stop blocking us the first time a client reports us just to get a free ride.._____cesar..........Version: 1005.69.31

Let’s work together for a better life!Lyft. Please….use the “RELEVANT,” ACCURATE LYFT APPS, with DIGNITY, and RESPECT to the Lyft drivers, I started work hard in driving, then, your Lyft navigation system or GPS. In the place of pick-up, and I got my passenger; sitting inside my car. Then, your “ARRIVE.” To the area, it won’t pop-up in my cellphone, the same thing with the “SLIDE TO DROP-OFF, passenger. It’s because I’m a nice person, with compassion with others needs, and cares to people; I still continue gave them ride to their designated destination. And “I END UP FOR NOT GET PAY FOR MY SERVICE.” For my miles, distance, Bonus, and Time. I can’t live like this kind of situation almost everyday problem happened in your “ LYFT SYSTEM.” I don’t know, if the Microsoft that your company use or the area of driving is blocked by trees or building. I am new in your company in just two weeks driving, and encountering all of these problems. ATTENTION LYFT: “ LOVE YOUR DRIVERS.” Because we need each other to survive in this world. Thank you. For your kindness and consideration to your self-employed drivers. I thank all my passengers for rating me an ( 5 ), stars driving performance. May the good lord blessed us all. AMEN!.Ride Hero.Version: 1003.63.3

Don’t need navigation button and need text to say I’ve arrivedI you may have made some changes because I complain that I didn’t push the navigation button. It almost caused me to have an accident trying to change lanes to get on the highway because I hadn’t pushed the navigation button. It’s not necessary because you see that we’re moving. Also, there needs to be text that says I’ve arrived or I’m here. I have to take the time to type that in it’s better than having to call them Also, I think Lyft needs to absorb all the cost for us taking three and four dollar rides give us at least 70% and you take 30 otherwise we don’t pick up those rides because they don’t pay for the cost of gas Otherwise, I love Lyft more than I love Uber and Uber has been in the news more lately about their drivers trying to have sex with riders and also Uber eats this ladies pepper sprayed peoples food while she was delivering it and it was caught on camera. it caused the woman severe stomach pains that she had to go to the hospital so Uber is being sued about that. Hopefully Lyft, you’re doing background checks. I mean criminal background checks on drivers so that we don’t have people like that in our fleet. Thank you for listening..Billi Perkins 325Version: 2026.21.3

Lyft map only optionI’ve been a truck driver for 18 years and the Lyft app is a bit dangerous. Let me explain. I’ve contact Lyft support about it but the service personnel in the Philippines would never understand what I trying to covey to them if they never been to the USA. The Lyft maps app directs drivers through a residential street across a major Blvd or avenue with no stop lights and the driver need to shoot across fast. The issue with the Lyft maps is that the programmers, the Lyft ambassadors the office personnel don’t have to drive across that dangerous direction the drivers is told. I know Southern California so well that I can foresee that but I feel sorry for the drivers that not familiar with the area. I so wish I could have a conversation with an executive from Lyft to share my input that would help lower accidents, decrease passenger drop off times, help with flow of traffic. I want to speak to a non Philippines customer service representative from the USA but don’t know how to contact someone in corporate from the USA. And lastly this is not a smite at the customer service center people from the Philippines they are awesome whenever I call they just can’t help with the concerns I know that can help the Lyft platform run more smoothly. The guy that writes the assembly manual has never assembled it. Hands on is what is needed. The app creators cannot find there way without navigation and that where the issue lies they keep compounding thinking they facilitating it when in fact the more they add the more they complicate. Simplicity is needed. Have someone from corporate get ahold of me. Am a Lyft driver of 9 years..Lyftupas1Version: 1005.78.3

SuggestionsI like that as a driver, we have the option of having more rides queue up while we drive but I’ve been having a bit of an issue with the app queuing me with long distance (37-47min) trips without letting me know before accepting. I don’t know how long the trip will be until I swipe to pick up passenger. If I could know beforehand I could possibly stop for gas or a restroom break if needed. It’s just a inconvenience. Also the app update is very inconvenient when it blocks you from touching the screen while driving. I’ve tried to go offline in the middle of a ride so that I don’t get queued with another ride and it blocks me from doing anything onscreen until I stop. Sometimes I am on the highway and I can’t stop. I understand this may be due to safety reasons so that drivers don’t text and drive but I feel it is better to go offline than to get auto-queued with more rides and having to cancel on them afterwards. The same goes for not being able to click on the passenger’s info while driving. There was a confusion between me and a passenger about which address to go to. I could not tap on his info to see the destination address because the screen was blocked! Very frustrating.3.lotusVersion: 1003.10.3

Speed limitsI have been driving for Lyft for about 4.5 months. I have enjoyed it and I have improved on keeping it at the posted speed limit but there are multiple roads where I Lyft that are 35mph and then change to 45mph or 45 to 55mph but it’s not showing it on the GPS which then shows I’m speeding when I’m really not. I have heard from many customers that the company used to use Google maps. Then someone told me they might be using tom-tom. Please help with the improvements on the speed limits and whatever software you guys are using because it does affect how we get paid in our ratings. The other thing that kind of drives me a little crazy is having to go through neighborhoods to get to the main road or a cut through that brings you to a stop sign at a busy intersection which sometimes can be a safety hazard when you could have driven a half mile to a mile to a stoplight, taking a left or right onto that main road that you’re coming out to anyways and be a lot safer. I have chosen to be go sometimes the way GPS wants me to if I know that I’m coming to a stop sign and I have to cross four lanes of traffic. Some of the concerns I have since I’ve been driving for you guys..Md91111199Version: 1005.79.3

Things that severely get under my skin when using the Lift Drivers App.As a frequent user of the Lyft app, I've encountered several frustrating features. One issue is the cancellation chime, which appears to serve no purpose other than to annoy me when a passenger cancels, giving me the impression that I've made an error. Occasionally, the cancellation chime is similar to the tip chime, which doesn't bother me, but I wonder why Lyft has a separate cancellation chime. When a passenger cancels, the ride and navigation disappear, providing sufficient notification. We don't need the additional cancellation chime. Moreover, when using another GPS, the Lyft app's background map is difficult to rotate, and it reverts to a sideways position after adjusting it. Why can't it remain in the desired position, and why is rotation so challenging? Also, I've had instances where I receive a nearby ride request, but the app fails to navigate, even though I’m still quite some distance away from the Pin . It incorrectly states that I've arrived when I still need to proceed and locate the address. Why does the app announce my arrival prematurely and fail to navigate in such cases? I will revise my review as I encounter aspects of the Lyft app that I dislike..Lyft servemanVersion: 2025.37.3

Map needs serious improvementEverything works great in the app except directions, we need a turn by turn listed and A lot of times when picking up a passenger does not have the exact location forcing me to call passenger. Also it would be nice to be able to send quick messages such as pre-populated messages we can click and quickly send rather than only having the option to call. I am grateful that there’s only a $.50 fee to transfer the money instantly it’s nice to know that Lyft isn’t being greedy with the transfer fee. And lastly I feel like 15 seconds isn’t enough to except a ride I was getting gas and didn’t want to miss an alert I missed a passenger due to the time it took me to open my phone to accept which in turn dropped my acceptance rate down 10% that’s really not fair. Otherwise I just started driving for Lyft and I absolutely love it. One last suggestion, Uber has an option to pre pick certain contacts in your phone when you want them to follow you The developers should look into creating something to same. What a great option to feel even more safe, which I have yet to feel unsafe!! Thank you Lyft for providing and outstanding second source of income our family ❤️.MissouriroseVersion: 1002.15.3

Lyft’s Car Driving ProgramI love driving for Lyft. I’ve met a lot of people while driving for them but the only issue I’m having is how much they take out from their drivers . They want you to pay $250 a week ( $1,000 a Month) more than any car payment and insurance u can have out their for a car that also does not belong to you. On top of that, they take such a large percentage per ride you get. They don’t factor in your time or gas expenses. They want their $250 regardless of what your going through or doing. If you want to take a vacay , you have to bring they car back , even if that’s your only mode for transportation. A 30 min ride will get you about 7-8 bucks all rides up to about 10-15 mins will get you almost $4 and sometimes riders are not tipping. They barely have challenges that will help you earn more money. It’s crazy the charges they take . You would think they would want the drivers to profit so we can be our best for their clientele but they don’t care. I appreciate being able to be flexible and make money but as a single mother , driving the car drains me . I can only work a few hrs a day because of my child so I hate to be on the road for 7 hrs to barely make $80- $90 . I would say if driving for lyft that you come in with your own car..Rich On'TeVersion: 1002.24.3

BugsI’ve been driving for lyft for about 2 years and when I first started things were good. Recently it seems like my app has bugs in it. Whenever I get a request it lowers the volume of my music. The only way to fix it is to force close the app after accepting the ride or force closing my music app and open it back up to restore the sound to its original volume. Also the map used to zoom in the closer I got to the passangers location making it easier to find them now it doesn’t so I have to manually do it. I don’t mind except I’m driving and it’s a pain to have to tap the screen several times for it to zoom in fully. There is also the problem with navigation at times. I’ve noticed that whatever app you are using for gps navigates the the pin and that’s not always where the address is. Sometimes the pin will drop on the opposite side of the street or in an alley behind the location. And unfortunately seeing the house/business number isn’t always possible especially at night and I’m where the pin but not where the actual location is so I’ll say I've arrived but I actually haven’t. I wish the apps took the address given in the lyft app and not the location of the pin..LikdaisymaisywaisyVersion: 1002.35.3

The new cancellation policyNow that we are in phase 2 and we now have LONG PICKUPS, this policy starts up! Now things are very different! Now we are going to lose money! Before we didn’t have all the long pickups! That’s when this policy would help! I hope I am wrong because I can’t afford to lose money! Why couldn’t this start when we go back to normal life! I never had long pick ups before the COVID 19! Now I have driven far just to pickup! Especially when the stimulus checks came out! I had a pickup 36 min away! And it was highway miles to pick up ! I love Lyft but I feel like this is going to hurt the driver! I truly hope I am wrong! And I would also like to say that when I have a ride in queue can you have an option where they can’t text or call until I am done with the ride I am on! I had someone who was texting and I can’t text back! I am not going to be rude with my current passenger and we can’t text and drive! That is a big safety issue for all of us! I hope I didn’t come looking on here like a nag lol! I just thought it was a horrible time to change the policy when our pickups changed drastically since the shutdown! I hate to cancel or not accept a ride because the distance was far and a very short ride after pickup! And many are like that! Thank you.HellokittyKarenVersion: 1002.66.3

App slow to react when at red light or after making a turnHi, I’m a driver in Baton Rouge, La & I really have problems when at a red light & the app shows to go straight 200ft then after passing thru the light the app says to turn right or left! This requires a U turn & confuses the rider & driver as we have heavy traffic in our town & this error sometimes requires driver to go 1/2 mile or more out of the way.. Also many times after making a turn the app is slow to react & indicate the next move causing the driver to miss the turn as he has already passed it.. What are your guidelines for customers who are not outside when driver arrives & when driver attempts to make contact the rider’s phone doesn’t answer or goes to voice mail or has not set up voice mail? One would think the rider would be available but I’ve had this happen many times.. why does the driver not get a fee when the customer is a NO SHOW or cancelled the ride when driver is in the rider’s parking lot? I have trouble turning off my app sometimes while moving which causes the page to slide over then the driver has difficulty focusing on the road causing driver to get a low acceptance rating.. we could use a bigger % also!.Dixon620Version: 1001.86.3

MoneyI like Lyft but I also don’t I feel like they take a lot of money out so you barely get anything. Sometimes I am driving 7-10 hours and only would make like $80-$90 which is nothing a lot of ppl only want rides like 2-5 minutes which results In like $3 for you as the driver. The passengers complain that they are paying a lot but us drivers DO NOT SEE any of that money only like little less then half. Not including the amount of time it takes to get the passenger which sometimes a passenger would want to be picked up like 20 minutes away which we don’t get reimbursed for and then for the passenger to only want a 2 minute ride after I just drove 20 minutes to get there to only make $3 this app needs to pay a little more to the drivers especially if this app sometimes is our only income. We have to put gas and drive many miles away for a little compensation you would literally have to drive a full 24 hours I believe to have a great pay at the end of the shift ridiculous Lyft needs to do something about that. As far as the app I don’t really have issues with it only the GPS where it would re-route me sometimes for no reason but other then the crappy pay it’s ok if you want to make a little bit of extra cash..Chichi444Version: 1002.33.3

Does not give accurate locationI’m a new lyft driver but it has happen three times where the lyft app has failed to give me the proper directions. First time it told me to make a left on 24th and mission and I did but drivers are not allowed to make a left on that inspection does the lyft navigation not take that into account? The second time it told me to make a right on 5th and mission and so I did but the building where my passenger was heading was on our right side, if I dropped her there she would have to retract to get to her location. The navigation system should have sent me to go down 4th, right on Howard and right on 5th and my passenger would have not been upset. Then the third time I was picking up a passenger on mission between 3rd and 4th. I was on 5th following the navigation system and it told me to make a right on Minna, the system believed my passenger was waiting there even though he was on Mission. Once again I had to retract and go against the navigation system to pick up a passenger. Please fix the navigation system, it’s such an inconvenience to get the wrong directions especially when you’re in a metropolitan area like San Francisco and one missed turn during rush hour can turn into 10min delayed and a u happy passenger..LyftSFVersion: 1002.30.3

Make our phones SHOUT; Take us ALL THE WAY HOME!1. As a (now) three year driver, and Ambassador with Lyft, I am still amazed that the App does not incorporate an iOS “take-over”/cover function that notifies a driver that does NOT have the Lyft App noticeably open (in front) of any Incoming Request (i.e., nav units). Rather, a request will only appear -momentarily- as an incoming SMS, that a driver, when DRIVING, can easily miss. The App, when a driver is in Driver Mode, should take over the screen (as well as audio) of any iOS device, like an incoming call, alerting the waiting driver if any incoming request. And, needless to say, the driver should have On/Off control over such functionality. 2. I’ve always been annoyed by Lyft’s Destination Drive limitations, whether by miles or time, that seems to ALWAYS cut out (off) before a destination is achieved. Case in point, during this week’s drive times I had set my Lyft (and Uber) Apps to a Destination Drive location (home), and while Uber takes it all the way to my destination point, then ASKS if it’s OK to go offline, Lyft (as usual) CANCELLED the destination drive stating that they (Lyft systems) were sorry, that there were no rides to be had until I reached my end destination... even though I still had over “35 MILES” still to go!!!???.PCo-JorgeVersion: 1001.96.3

It’s good but if you guys added a night mode to the navigation then it’s gonna be much betterIt’s good but if you guys added a night mode to the navigation then it’s gonna be much better.W;:()$Version: 1002.10.3

App not working well with Music on Apple CarplayWhenever there is a sound from the app (notification, navigation, message etc.) It will dim the music volume to very low as well as the sound quality. To resume my volume and music quality, I have to ask Siri to pause then play the music, because manually pause/play would not do the trick. Lyft app should not interfere with my music on Apple Carplay!.Badass KennyVersion: 1002.36.3

ExcellentGreat App.Simon2464Version: 1002.8.3

The best app5 stars.Francis.eveVersion: 2025.43.3

PromoUse this code “RAJAT82095”and get $500.RajatkhannaVersion: 1002.15.3

Love itI have been driving Lyft for over a year. The app works great, but would appreciate knowing what direction the ride is headed. Very reliable, and staff have been easily available to solve any of my issues. Way to go, Lyft.Rick4719Version: 1002.21.3

GoodIf you show our money separately and the HST separately, we will be very happy to accept the Lyft.Sasi KaranVersion: 2026.21.3

Mi humilde opiniónEs una de las mejores aplicaciones hasta ahora la recomiendo al 100%.RosaTroncosoVersion: 2026.21.3

Jorge AbrahanLos montos de los precios por viajes son muy bajos.Jorge AbrahanVersion: 2026.21.3

ExcellentBeautiful made.Engr. GabilaVersion: 2026.21.3

GoodGood.Omar. FarukVersion: 2026.21.3

C’est le meilleurJe très content.Le service est impeccableVersion: 2026.21.3

Long pickupsIt is good, except most of the times pickups are very far away.DevjosanVersion: 2026.21.3

Lyft is better than UberLyft is better than Uber.Alain SasaliVersion: 2026.21.3

IncomeAll drivers include me complain regarding our income and fare,, The fare are so low to make happy costumers and not happy hard working drivers ,,, Thank you for your attention , Rgds.BehrodVersion: 2026.21.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2026.18.3

Lyft Driver Negative Reviews

They take too much!!I’ve been a driver for years now. I do feel this app makes the most out of any of the ride share apps I’ve used. However, they take so much money from customers and drivers it’s ridiculous!!! Half of the fee the customer pays goes to Lyft, then on top of Lyft taking half the customers money, they are still taking a quarter of the drivers earnings on top of that!! I made over 600 dollars the other week, and only got to see about 400 of it!! That 200 could have gotten my insurance, or paid for my car to be detailed, or used to save to fix my vehicle. I make 25-35/hr from the app’s calculating, I should not be struggling at all!! However due to the large amounts the app takes for “fees” I am more or less making nearer to 20 an hour, while putting hundreds of miles on my car a day. I have back issues, so getting a normal labor focused job is not going to work for me. Driving is one of the only options I have to be able to pay my bills… it’s insane how much this app takes from customers and drivers. On top of that the prices are always changing for my customers, literally by the minute. I’ve had many people tell me that Lyft tried to charge them 60 dollars for a ten minute ride when they had just paid like 20-25 the day before. Then the driver doesn’t see any of that difference, it all goes to Lyft!! I’m grateful for the app, but also feel like if Lyft took less from each driver and customer they would still be alright!!.BettyG89Version: 2025.35.3

Incompetent customer service, and app issuesI have been driving with the Lyft for over five years, and there has not been one time A customer service representative was able to answer my question without giving me a generic scripted response. They respond to you with everything that you can read on their app. They seem to not know anything and they seem to also not want to help. I’ve had the same ongoing issue for months now regarding reserved rides and why from time to time there would be a pop-up that says “something went wrong, retry“ for almost a half hour at times and I reach out to customer service and literally none of them know what to say or how to fix the issue. It’s beyond me that customer service never has the answers and then they tell you it has to be escalated and then you have to wait weeks for someone to email you. When that error pops up drivers are blocked from being able to pick up a reserved ride because you’re unable to see the info or click them. Thus missing really good money and customer service keeps hitting me with the same scripted responses about updating the app or reinstalling the app and I’ve done that 1 million times and it still doesn’t work. they then try to tell you they’ve answered the question when they in fact haven’t. Because they just wanna get you off the chat. Because they don’t know anything. There’s no one else to contact other than the regular customer service on the app and they need training because they literally don’t know anything. They just write the same thing to you that you can find on the website.._NayVersion: 1005.43.3

Dangerous Update!!The update is dangerous and should be illegal. As Lyft often does, they have added “features” that are intended to make Lyft more money and have more control of their drivers but disguised as “safety features” and “improvements”. You cannot access any of the information previously available while your vehicle is moving, which in theory makes sense, but the Lyft app takes almost a full minute of the vehicle being parked before you can see trip details or perform many actions necessary to safely navigate to the passenger. If you have an emergency and need to cancel but you are on the highway (and therefore cannot stop) there is no way to cancel the ride. It is no longer possible to quickly check the pickup address or a note from a passenger while stopped in traffic. If you arrive at the pickup spot and the drop off is a 45 minute drive to the middle of nowhere, you won’t know it until the passenger is already in your car and if they are unhappy that you can’t drive them to their destination, you’re left in a very vulnerable position that could easily result in a violent incident putting you at risk. This “feature” should be changed or removed from the app and the greed and lack of regard for driver and passenger safety should be made known to anyone forced to use this garbage company for transportation. They only care about their bottom line and they will sacrifice your life while congratulating you on your five star rating and actively blowing smoke up your āss.THE Joe ShmoVersion: 1003.15.3

Ask for feedback from Drivers, but you ignored when We done itThe radar request system is a joke. Drivers often have to sit there waiting a long time watching the radar screen for a ride. When a ride finally appears, we have to react very quickly to grab it. But the “accept ride” button is placed right next to the “go offline” button. Because of this terrible design, drivers can easily tap the wrong button and accidentally go offline while trying to accept a ride. This causes us to miss rides after waiting for a long time. It’s an unbelievably stupid UI design. Whoever designed this clearly never drove for Lyft. The navigation directed me onto a one-way street that was only for exiting, which resulted in me being stopped by the police and receiving a ticket. I reported this issue to the platform, but they dismissed my complaint and did not offer any compensation. Last week, the app again directed me to enter a one-way exit-only street. Fortunately, I remembered my previous experience and did not follow the instructions, avoiding another potential fine. Additionally, there are some design issues with the app. The buttons for going online and offline are too large, which often leads to accidentally opening the app when trying to close it, or accepting a job when trying to dismiss it. The interface also displays too many unnecessary features on the online/offline screen, which can be confusing for drivers..SSSJJJ666Version: 2026.8.3

App flaws and ripoff for driversI’ve been doing Uber and Lyft in Chicago for about 5 months now and I have to say I am quite appalled at how manipulative Lyft is with their drivers. They talk big numbers and bonuses and guarantee $500 a week, advertise big bonuses for new drivers, and make it seem great. But then you drive 15 minutes to pick someone up and they don’t show up and I make $0 for it. Lyft says “it’s because you didn’t arrive within 5 minutes of the scheduled pickup.” Lyft doesn't care to ask if I couldn’t find the entrance because the customer’s phone number wasn’t in service. They give you rides that take you all over the place, making it 10x more difficult to reach your 100 rides, they pay you about $3 for a mile and a half ride that took 8 minutes (and that includes the extra 55¢ for gas), and they put up bonus zones with no intention of leaving them there long enough for drivers to show up. Why even have bonus zones when they disappear in 30 seconds? Because they are trying to lure drivers with zero intention of actually making sure they get the bonus. Lyft develops an app and leaves the drivers to take on all the wear and tear, time loss, gas money, and doesn’t even care to compensate them properly. I can assure you once I hit my 100 rides, I will never drive for Lyft again unless I find myself in a $10+ bonus zone or they decide to increase fares or quit taking such a high cut of the measly ones currently in place..MustafaGoldsmithVersion: 1003.74.3

Terrible companyI worked for them for 3 years and since I was permanently deactivated almost 2 years ago I still to this day go on regularly to write reviews as to remind and warn people to not sign up for this company. Years of work I put in while I maintained a rating around 4.9 to 4.8 and lyft has very little room for a bad rating considering 4.6 is risk of deactivation. Anyway my point is I was a good driver. I did thousands of rides for them and in the end was one day surprised by a message stating I was permanently deactivated due to ALLEGED violations of lyfts community terms of service. After emailing and calling for over a month to find out what I supposedly was accused of that was apparently so horrible and trying to get re activated I saw every email had been completely ignored out of the 30 I sent. I did however finally get thru to a supervisor on the phone who was as mean as they come and said I was accused of texting and driving which by the way I didn’t but anyway texting at driving and they now felt I was unfit to be a driver despite this being my only job. The rude woman then took a much more stern tone saying I’m a liability and that I will never drive for lyft again and told me to stop calling because it won’t happen. There was no proof given by the person who accused me nor was I given any chance to defend myself it’s simply just their word against yours and whether you’re lucky enough to have lyft believe you. I remain deactivated to this day..Mike mjfVersion: 1002.53.3

Disappointed Platinum DriverI rent a luxury EV through Lyfts driver platform. I’ve given 3,742 rides in 9 months. I have an excellent rating at 94% Platinum with 5 stars and my account status is in great shape. Yet it’s troubling me how Lyft adjusts its bonuses to match my driving habits and notifies me ahead of the week while its systematic background checks come as a complete surprise. I’m unable to login during my regular working hours on a Friday night during driver score qualifying and rewards hours because tonight is a routine background check. This means with no warning at all I can’t access driver mode. The app itself says it could only take a few seconds. But after a few hours and speaking with several chat support workers I’m told it could take 24 hours. When looking online it’s states it could take 2-10 days. So today Lyft because you’ve given me time to sit idly when I’d normally be working, I’ve taken the time to draft a platinum level complaint. In this time I’ve began contemplating if you want me or anyone else driving for this company at all. Hey there’s room for improvements all around so even if I stop driving for Lyft and all else goes well maybe you’ll have developed a protocol for keeping drivers on the road during background updates or at least notifying them ahead of time so we avoid any inconveniences they might cause. For what purpose would you disable a drivers access to driver mode during an annual update anyway?.Hennylamb0Version: 1005.59.3

Lyft is a ripoff for driversI’ve been doing Uber and Lyft in Kansas City for about a month now and I have to say I am quite appalled at how manipulative Lyft is with their drivers. They talk big numbers and bonuses and guarantee $500 a week, advertise big bonuses for new drivers, and make it seem great. But then you drive 15 minutes to pick someone up and they don’t show up and I make $0 for it. Lyft says “it’s because you didn’t arrive within 5 minutes of the scheduled pickup.” Lyft doesn't care to ask if I couldn’t find the entrance because the customer’s phone number wasn’t in service. They give you rides that take you all over the place, making it 10x more difficult to reach your 100 rides, they pay you about $3 for a mile and a half ride that took 8 minutes (and that includes the extra 55¢ for gas), and they put up bonus zones with no intention of leaving them there long enough for drivers to show up. Why even have bonus zones when they disappear in 30 seconds? Because they are trying to lure drivers with zero intention of actually making sure they get the bonus. Lyft develops an app and leaves the drivers to take on all the wear and tear, time loss, gas money, and doesn’t even care to compensate them properly. I can assure you once I hit my 100 rides, I will never drive for Lyft again unless I find myself in a $10+ bonus zone or they decide to increase fares or quit taking such a high cut of the measly ones currently in place..Superbat211Version: 1003.58.3

About 50% is what they takeI’ve been driving for Lyft now going on three years in Texas, and have a 5 star rating with over 2,500 rides. In the beginning lyft was fair in the payout and if the app had glitched on a ride bonus they would correct it and pay you for the bonus but not anymore, they will tell you,” we’re truly sorry but we can not add your bonus to your account due to another driving picking up the client.” Even when a client spilled something or made a mess in your vehicle they would rate the damage based on the type and size of the damage. Since 2021 they only will only pay you $20 no matter what the damage is. They claim it’s only meant to help assist you in paying for it to get professionally cleaned( it’s costs about $100 to have it professionally cleaned the right way) . They take about 50% of what you make, maybe 55%. If you drive for Lyft don’t expect much help from the company that no longer values it’s drivers, because we’re easily replaced once I’ve paid off the new car I just got for driving lyft I’ll be deactivating my account. It’s decent money if your willing to put the hours and miles on your vehicle but your not valued and they will not fairly compensate you anymore, even it’s it’s there fault or a clients fault. I’ll usually make $150-$250 on a bad night. With them taking 50% you’d think they would value you and at least accommodate you but it’s just another big business… so sad to see this is what they’ve come to… I used to be a big promoter for them but it’s hard now when you know your parent company doesn’t really care about the small business owner..Rcantu0Version: 1003.24.3

All kinds of problemsJust came back to using Lyft to drive. Generally speaking, I like the Lyft GPS system much better than Uber, but I just started driving again last night after a long break of about a year and there seems to be a lot of things broken. Several times, for instance, I had someone in my car but could not start the trip because I was not parked in the exact location they had set their pickup - like within feet. There was one ride where I was parked at the end of the driveway instead of pulling in. After 2 minutes of stammering my way through “this never happens” I figured I’d try to pull in the driveway. I backed up and didn’t even have my back wheels over the driveway entrance yet and it pinged saying I could let them know I arrived. This was embarrassing and I was super lucky they were so understanding (and happy drunks). And it cost me valuable time during peak Saturday night ride hours. For less than 10 feet. Another time, the same thing happened but it gave me the option to “arrive early” but said I would lose out on any wait time and would not be compensated if the rider cancelled. Of course, this ended up being the ride that I waited and waited and called the rider several times and he never showed up. So then I had to be the one who cancelled the ride (hope this doesn’t reflect poorly on my record so quickly after returning from a long absence). Lots of problems to fix here..BradMacdVersion: 1002.12.3

LYFT DOESNT CARE ABOUT DRIVERS - STAY SAFE!This trash company doesn’t support their drivers. They don’t care about our property. They don’t care when riders damage it. They must not care about their support team either, if they’re even real. It seems like “support” is just a dumb chat bot. But even sadder if it’s a real person because the MASTERS do not let them say more than 12 prewritten sentences. If you have an issue that this bot doesn’t understand you are out of luck. Basically Lyft gives you a big middle finger and closes the chat. So what happened to me… A guy brought three dogs in my car, two in a crate. The crate ripped my seat and the dog not in a crate clawed my door panel and put 7 holes in it. For my trouble Lyft gave me $80. HAHAHAHA Unbelievable. If you value your car don’t expose it to Lyft passengers - if they damage it you will not be appropriately compensated. Instead you will be told, “I believe I have exhausted all the information about your inquiry. I'll be ending this chat now. Stay safe!” Update: Lyft sometimes offers what they call “pay includes pick up” this is meant to entice driver to travel far distances to pick up a rider. However, once you get there if the passenger decides to “significantly” change to drop off location you will only be paid based on the “rate card” which will not include the distance you travelled to pick them up. This allows for riders in less trafficked areas to scam you and Lyft will not do anything to support their drivers in this situation..TowelfanheadVersion: 1005.49.3

Horrible companyThe app is an absolute nightmare. It sends you down one ways and wrong ways regularly, especially in school zones. The entrances are from right to left not left to right. They’re always one way and yet Lyft refuses to fix this. They have a tendency to send you down one-way street regularly until one day you’re going to have an accident and possibly get killed because of this app.. Also, they should pay us more for people that need assistance with heavy bags and wheelchairs, and such not only that as a woman of a certain age, heavy lifting is not allowed, but yet they send me with someone that needs assistance with their wheelchair and if I get out and help, I could cause irreparable bodily injury to myself which Lyft will not pay for so I will sue them because they will most certainly deactivate me if I refuse a rider with a disability not because I have something against a person with a disability but because I have a disability myself make it make sense Lyft not only do we need to boycott them. We need to file a class action lawsuit against this company because they do everything they can think of wrong they abuse us as drivers continually they steal our money they barely pay us enough for the normal rides then they get fined by the FCC and then they pay us even less because they’ve gotta pay out all of these fines from different government entities and from all the lawsuits that have been filed against them already..F%#!* scammerVersion: 2025.19.3

Terrible experience and I rarely leave bad reviews but this company infuriates meThings that could be better •Wait time after arrival is 5 mins.. should be 2 •Too many cancellations for the reserved trips (usually the older people who book through another app) •I drove for 10 mins at a normal pace, rider cancelled on me right when I got there. No cancellation fee. I though the support rep that if it didn’t get resolved I was done with Lyft. Of course nothing happened so I rage quit and uninstalled the app. •Both Uber and Lyft have a lack of transparency on the how much the rider pays. I can no longer easily access it in the app. •Usually rides I get in auto que are garbage (as in pay and distance+time driven) • Changes my trip on route to a ride I don’t want… Things I like •Choose not to be matched with a rider again •More destination filters Edit: not much has changed — though they did allow you to set destination filters while in a streak. Unfortunately won’t use them anymore. Apparently if someone throws up in your car it’s considered a damage report and you have to take pictures and submit within two hours. I had no idea so contacted support and got nothing — just read this website and sorry nothing can be done. They said fairness was important but really what it is about the $$$. They take so much from the driver. A passenger was going to pay $90 and I got $45. How is that a cut? Don’t drive for Lyft, not worth it.SyzlexVersion: 1005.14.3

The. Worst. Customer/Driver Support System. By. Far.Comcast, Airbnb, all that services with infamously bad customer service reps - yeah, they are bad, but at least you can call them. Lyft here, with driving as integral part of the business model (there’s no rideshare without someone driving, right?) decided to go with the most convenient and comfortable way of communicating with Support - chatting. Chatting?! You guys all have phones, right? So if something “minor” happens, like a passenger vomits all over your car, something that doesn’t constitute an emergency, the driver has to get off the road, stop the car, stop working and patiently sit and wait for the customer service rep to respond to their chat. Oh, and let me tell you about the best part - waiting. They don’t tell you “We’ll respond to your message in ~2 hours,” oh no, they say “We’re working on your issue right now, good sir. My name is Bobby-Jack, let me look into your issue.” And then nothing happens for an hour. You write again and ask for an update, and now there’s Diana-Shamyana who says “Right on, Sir, the previous rep got disconnected by “accident,” but I’m here to help you now, let me look into your issue.” And then - you guessed it - they disappear again for hours. Or quote some bland and obvious part of the rules that is hardly applicable to my situation, and THEN disappear. But what about my issue, am I going to get help? No, you’re not. Wipe the tears and get back on the road, you *proud independent contractor*.IragornVersion: 1003.27.3

BIGGEST SCAMMERS IN THE INDUSTRYLet me start off with this I don’t usually write reviews. I know, you’ve heard this from many other people too. However, I truly don’t. My issue with this app is the fact that not only are you deteriorating your car and cutting its lifespan in like halve, but when you address an issue with any of the workers at lyft NOTHING GETS DONE. I’ve waited over 5 days for someone to resolve my issue. I had a passenger who peed in my car, and not only did that stop me from reaching my goal for the day but I also had to pay to get it professionally cleaned. I’m sure you drivers who have been in similar shoes can empathize with my frustration. When I reached out to lyft they PROMISED ME to issue me an $80 damage fee. They said it would be available in the app within 24 hours, yet till this day I still haven’t gotten it. I’ve talked to them plenty of times and what do they say? “We’ve escalated this issue to a superior to assist you in a timely manner. You should be receiving and email within 24 hours”. Today is day five and I still am without the funds to cover my expense that had to come out of my pocket. All the hours, money and car damages that I’ve gone through for lyft not to be consistent with delivering their promises. This is unprofessional to say the least. I’m no longer using their app, I had a 5 star rating, but they are not going to respect us drivers they don’t deserve our service..Delavi002Version: 1003.75.3

They’ll do what they want and you will sufferAt first I thought WOW what a great app. I’m making extra cash meeting great people and seeing new places but now that I’m going on my 3rd month it seems that lyft literally changes my pick up as I’m on my way to pick them up and sends me in the opposite direction. Then my scheduled pick ups are being canceled due to error? Who’s error because all it says is “admin canceled“! When I have a scheduled pick up I work around that specific time so I’m available for that time. If Lyft is going to cancel, compensate me for the time off for said scheduled ride. Now I’m no longer doing scheduled pick ups because of Lyft’s inability to keep their programming straight. One time it stopped the ride right in the middle and tried sending me to pick up another. I had to cancel the one it was trying to send me to and turn off the app and ask the for directions to get him where he needed to go on my dime. Navigation is a whole other story. Navigation has me driving around a city block when the destination is two doors down the street. I’ve had passengers tell me I’m passing their destination and I have to “exit” the trip because they don’t want to drive around the block to get to their house two doors down. Can’t wait for other ride applications to get running to switch over because this lyft thing is losing my support really fast. It’s only 8:30 am and I’ve already gotten a cancellation due to error. Thanks a lot Lyft. No more scheduled pick ups from me. - Disappointing.Under estimated oneVersion: 1002.8.3

Please fix some thingsThe Lyft app requires drivers to have a picture, but you don’t require riders to have a picture or an accurate name. I’ve picked up people that just have a number as their name emojis as their picture cats anime but not an actual picture of their face if we’re required to show our face, they should be required to show theirs, I’ve think it’s unfair that your time on the app is not logged when you’re at an airport but when we are out here and Lyft rides, take more than 8 to 10 minutes I think the app should not be logging your time, especially when you have challenges Going on so there’s more people out lifting which means the queue times are going to go up because there’s not a demand anymore. as far as mandatory breaks, there should be a button that we should be able to log when we take breaks there needs to be a button for roadwork. I’ve logged hazard multiple times because roads are blocked off due to construction and they still don’t show up on the map. there needs to be some more categories added to why you don’t wanna lift some anymore. I’ve had people get in my car with such an odor and or dirty clothes that I had to clean my car after they got out because the smell was still in the seats and I don’t want to pick someone up that has bad hygiene. There should also be better maps of our rides so that we can clearly see where you’ve been maybe not addresses but at least the street because sometimes the rides come back to back and you don’t have time to log the complaint or you didn’t get a time to unmatched somebody we should be able to change the orientation of the map because it doesn’t always real time Catch up when you start moving..Elite Driver 2019Version: 1005.51.3

What’s w/collecting sensitive data?The app collects sensitive data including & up to ur contacts. Why does Lyft want that? Total invasion of privacy. Drivers you CAN OPT OUT of the Arbitration agreement Section 17. That way if you want to participate in a class action suit you can. -I as a former driver had the worst time with the gps. I was told the drop off would be on the left at times when the drop off was at the right. As a new driver I didn’t know there were designated pick up areas for passengers & drivers and I got lost a lot & ended up having to cancel rides cause I couldn’t find the passenger . The app should tell both drivers & riders to go to the designated LYFT rideshare pick up area & it should be clearly physically marked. I’ve been to stadiums where no one knows where the Lyft pick up area was and they used a bar address that was nearby. The gps is just crazy in general wants you to zig zag a lot instead of taking you down a main street. There’s too much for me to write but on the positive side of things…. I did like the fact that Lyft does show the amount of the ride & how long the ride is. Uber doesn’t do that. You just take a risk of taking a crappy low ball ride. I like the fact that Lyft offers cheaper rental options too. I like that you can talk to a real person with Lyft if you do use the flex ride option. I like that you can be unmatched. Thanks for all those things..The sassy dryverVersion: 1005.58.3

A lot of problems with this appOverall, the app works fine for direct routes and single passengers but it does a poor job of handling multiple passengers and prioritizing drop-offs. (1) The app does not allow you to pick up or drop off passengers according to what makes the most sense. The app wants you to strictly follow predesignated routes which is a problem when you drive past someone’s destination because the app is sending you to a farther pickup/dropoff. (2) When cancelling a specific pickup, the app cancels the other passengers. This places drivers in a horrible predicament and stresses out customers. (3) The Waze integration is convenient but even Lyft advises you against using it because you have to switch back & forth, it creates lag time, you're likely to miss notifications, and it doesn't always transfer the address/directions. So, hello red light & speeding cameras. (4) Trying to contact Lyft through the driver app is a series of choosing predetermined questions, answering how it '"didn't help", and then requesting contact. On some screens the “contact us” option, which is heavily buried in the app, doesn’t work. The app directs you to the website. (5) If someone wants a Lyft ride and you happen to be right there, the app won't connect you to each other. (6) Telling users to restart their device after every app update is not a 'Pro Tip.' It's. Problem with the Lyft driver app. (7) Finally, if you don't accept certain rides, you are penalized with a lower 'acceptance rate.' Many issues that need to be addressed if Lyft expects to be a strong competitor..Instrumental2026Version: 1001.98.3

Lyft is Rip Off and needs to be betterIf I could rate 0 stars I would. Lyft takes 50% of the total ride cost which is absolutely ridiculous considering how manipulative the company is. You will accept a ride that is “17 min away” going “10 min” from pickup location for $8 and when you’re 7 min away, the rider cancels and how much do you get compensated? Nothing. You get compensated absolutely nothing. Left is running a slave labor system and has gotten worse over the years. I rejected a ride that was going to greenville GA from atlanta (ETA 1hr 30 min) because the pay was a mere $40. No consideration for the fact that you will be displaced, no consideration for the distance. I got back home and wanted to run a test just to get an idea of how much Lyft actually takes from each ride. So I had my friend turn on their driver app, and I requested a ride to Greenville GA. My ride cost was $78, when my friend saw the ride on his driver app, Lyft was paying out $39 for this ride. A mere $39 for a 90 min journey. Lyft is a sham and if they don’t improve will keep trending down. I’m not driving for Lyft anymore given my experiences thus far and the robbery that is taking place with the company taking a 50% cut of driver pay and being so manipulative with their bonuses and terrible “challenges” that are just there to persuade you to drive for pennies on the dollar just to get a “$40 bonus” for taking 20 rides that will only total you $140 (if you are lucky). Terrible app, terrible company. I wish them nothing but failure barring any attempt at doing better..!:8aqkVersion: 1005.72.3

They will let 5 star drivers goI’ve been driving for Lyft for years have a perfect score and at the beginning of December right before the busy Holliday season Lyft put my account on temporary hold and the rep in the email named donavan told me they would reply with in a day or so to tell me why I was put on hold. They stated they are doing a investigation (which from other drivers is just a lie they can get away with legally) it’s now been a month I’ve sent multiple emails and still haven’t been contacted once since this supposed temporary hold was made. As a result a 11 year didn’t get a Christmas gift and I couldn’t travel home for Christmas. This trash company has made it impossible for contractors to find any resolution and help when they do this. They send one email and that’s your one option to get help. However after a few days Of emailing the thread to donavan and hearing nothing copied the email address to email and hopefully get someone who will actually help. It came back saying the email isn’t even in service. So Lyft is out here banning 5 star drivers without stating why and sending them a fake email about a temporary hold meanwhile they never had any intention of resolving the issue or letting you know what went wrong. Thanks Lyft ruined so many things I relied on you guys for. Stuck through the pandemic and everything just get banned for apparently nothing..The guy who commettedVersion: 1003.96.3

If you can find another job, RUNApp has a bunch of things wrong with it and no matter what it’s always the drivers fault. App glitches and accepts a ride without my permission and it counts against me to cancel. App says a ride is 1hr in its really a 5hr ride to a different state and when you try to cancel, guess what? They threaten to terminate your account and remove your ability to cash out daily for the time being. The only way to reach a human is if you are literally being held at hun point, literally they will not talk to the drivers if it’s not a life threatening situation so you have to talk to an a robot who gives the same generic answers to every situation and doesn’t recognize complex situations. Oh and don’t get me started on how terrible and unreliable using Lyft direct to get paid by lyft is. Can’t access your money at random times they decide to do unscheduled maintenance, random double charges for gas which is insane with how expensive gas is. And instead of doing anything about it, lyft makes unnecessary updates to the app like changing the ride request chime. Cause I really appreciate an annoying beep beep beep while I try to figure out how lyft is gonna F me over with my next ride. Like I haven’t gone thru 2 cars and my life savings trying to make this crap job sustainable. Lyft prays on people like me who need the work. Deplorable if you ask me.CrasanthamumVersion: 1005.35.3

Bonus streaks and not driver friendlyOne thing you need to know about this app is that I have noticed when I am doing a bonus streak there will be a cancellation and then it knocks you off of your streak and you either have to start over or it ends completely. You are driving to the rider and boom cancelled and then you get the pop up saying you lost your bonus. Pretty crappy and the support you contact is useless most of the time. It forces you to take the toll roads and then riders get upset. If you put on a filter and take a ride the directions do not come back up for you but is still filtering and so you then have to use maps app to find your way to the destination you set. Most of the time you don’t get rides with the filter and is a terrible perk they add for the levels of rewards. It should be available no matter what. Sometimes you get in a terrible neighborhood and need to use the filter more than it is allowed based on your reward level. Also, make an option to report no mask due to COVID-19 easier for the drivers to report riders. As well as under 18 or no car seats and you waste you gas and time. We need the app to reflect these issues and without the drivers dedication and safety 1st as a priority; driving for lyft with the app’s current situation is a real issue..Southern lady from txVersion: 1003.23.3

Poverty Ahead!Amazing app for anyone looking to waste time, money, destroy your vehicle and have random people in your car doing random things. Im a 5 star driver with over 1200 rides over the past 2.5 years. In that small amount of time fares for passengers has risen substantially , while driver pay out stats the same and in many cases pay the equivalent of about 6$ per hour if you try this full time. One morning I opened my passenger app and a ride to the airport was $150. I opened my driver app, logged on and received various airport trip requests paying between $15 and $17! That’s beyond greedy. It’s unfair to the passengers and drivers. It’s predatory, disgusting, and exploitative. The average trip request is often 6-9 minutes away, 15-25 minutes out after pickup and usually offers $6-9. Pay rates have not changed in years and god forbid you rent a car from them, they give you even lesser rates, all while keeping all of your fares until the balance is covered. Pure scam that takes advantage of those who rely on income from driving. My heart goes out to anyone who has to do this; even McDonald’s is a better option than this racket. Avoid if you care about your life (research assault and murders of drivers). Absolutely NOT worth it. Lyft has nothing but contempt and hatred for it’s drivers and they prove it daily with their unethical and hostile policies..GoogleHelixVersion: 1004.5.31

Drive for Uber instead!If I could give 0 stars I would. I was driving for 15 days before Lyft allowed someone who couldn’t pay for their ride to blatantly lie saying I pulled a knife on her. They deactivated my account. I was renting the car to drive for them and couldn’t drive to pay after deactivated so they told me to keep until redetermination of my appeal. Once that happened I had to turn the car in after not being able to drive to pay for a week which I was told I’d be reimbursed for however a few days later they told me they would be using my deposit they said I’d be getting back to pay for the week they told me to keep the car for that I couldn’t drive to make money for. Someone also sent me on a send off mission saying I had to go to the dmv which I didn’t so that was a day I took off for no reason. In conclusion they give you a constant run around and let their passengers just lie on you and once they realize they are wrong they still try to take your money. Dealing with Lyft has been the worst experience and I regret ever downloading their platform. I’m looking into getting a lawyer and also looking into having them investigated seeing as though they allow this to happen often to other drivers. It seems like a scam at this point to be honest. 👎🏽 wasted of time and money and effort and energy..Jimgym112Version: 2025.39.31

Uber is betterI drove for Lyft almost 1 and half year now. The problem arrives every now and then. They don’t pay you. Less than minimum. Customer support is dumb. It’s not even support They deducted 220 and 180 from my account. They never replied to the mail regarding this. It’s been over 6 months. Can you imagine being a Lyft driver full time and losing 500 dollars for nothing? Such a big company and they destroying the life of its employees. This is how the homeless is growing in America. They made my life miserable now allowing me to pay my rent 3 months back I went to pick up a lady on a hill. There was no network. I started driving towards the destination. Rider was doctor and she was in a hurry. After a while I called the customer support. I drove 8 miles and the support says app shows I didn’t pick up the rider so it’s been canceled. Drop the rider on the road!!! Does it make any sense? Is it even a service. Should I call them to leave the driver on the road? Today at 8 AM in the Bay Area. Prime and prime place. I went to pick up someone at the clinic. After 15 minutes the clinic says patient didn’t even come to the clinic. So I’ll have to cancel the ride. Is it my fault? I didn’t get cancellation fee. When asked the support tell me how to cancel the ride, how to pick up the passenger. I have nearly 2000 rides on Lyft and Uber each. What’s wrong with this Lyft? I get to see atleast 5 or 6 accidents a day. Every minute drivers on the road is dangerous. But who gets paid more? Engineers and call center working from home. Who gets the insurance? Them! Life is tough at as a driver . Trust me..JoelserraoVersion: 1005.28.3

Lyft is the worst ride share app with un-professional employees.. I won’t recommend it to anyoneI would be the last person to leave a bad review for this rideshare or Lyft company, it has been a year few months now since they banned me from driving with them which I found so wrong.. just because a customer complained about a lie that had no further investigation I’m not hurt or mad writing this,it is just the fact.. you guys seem to care more about the customers than the actual driver and we are the reason you guys company expanding. I missed nothing but the good customers I have had that still reach out to me asking when will I drive again and my answer is like never .. it’s so unfair for Lyft to just ban someone from their company for the fact that a customer gave out a compliment and they didn’t even do a deep further evidence cause they care less .. you guys did closed the door for success on me but God’s plan is always working.. I wasted half of my vehicles mileage on driving for them and gain nothing, even some of the airport trips payments were less than the the time and miles driven.. For those of y’all out there trying to drive for them make sure you do not get any customers complaints for your own good if you rely your life on Lyft cause they’ll end you like a movie.. please don’t ever rely your life on Lyft if you looking to leave your job for this ...Only God i trustVersion: 1002.48.3

Lyft are Thieves !!!!!!1. The pool options passengers have to select make the driver LOSE money. You drive around town to pickup a shared/pool ride that is 17mins away and they only go 5mins away from the pickup. A WASTE OF MY DURN GAS!!!! If you decline it will affect ‘Acceptance Rate’. 2. The incentives to driving ‘no longer is worth the paper they print them on.’ $36 dollars after completing $65 rides. Do the math....$0.55 a ride 🙄 3. I made more money in Arizona then I do in Atlanta!!! Arizona does not have Shared/Pool ride options for passengers. If they did not have shared in Atlanta as a driver I would make more of an income. Lyft retains more of the ride fund during a shared/pool ride. Especially when there is more then one passengers during the shared ride. THIEVES! You will not make money doing Lyft! 4. The Express Drive is a joke too! They give you under 250 personal miles to use during the weekly rental. You can do 200 miles alone within 2days in Atlanta. They are basically not allowing you to use the car but to use it only for Lyft. 5. If I am using my money to gas up a car that I am renting to use. Why do I get penalized for declining a ride that will not make me a lot of money? Lyft selectively and randomly now only give small bonuses and incentives. Every since they went public, they are no longer for the driver. Doing the calculations, I now make below minimum wage..KeeeKeVersion: 1002.46.3

SUPER SHADY BUSINESS + NO ACCOUNTABILITY4+ year driver and it’s not even worth it anymore. Lyft does every vile thing under the sun to the drivers and beyond a message thread of you complaining, they do nothing about it. THEY STEAL FROM US!!!! Wages, tips, cancel fees, tolls, bonuses, and personal miles(if you rent with them) are all tools they will use to take incremental amounts of your hard earned money from you. I’m still waiting to hear from “support specialists” from a year ago for more major issues. Lyft cut off our rides is about 2/3 and you keep 1/3 of profit 🥴 Passengers are supposed to be charged a $10 cancel fee when canceling within an hour but just this week they made sure I didn’t receive it 4 times which means they shorted me $40. They charge me almost $400 a week for 90 personal miles and this week I’ve been magically accruing mileage while driving less… now that I’m over my amount that’s an extra $25!!! THEN YOU TRY AND ADDRESS THESE PEOPLE AND THEY LEAVE YOUR MESSAGES UNREAD FOR HOURS AND WHEN YOU FINALLY GET THROUGH TO THEM THEY DISCONNECT AND FORCE YOU TO RESTART THE WHOLE PROCESS!!!! THEY DONT EVEN HAVE A CONTACT NUMBER!!! I have soo many unresolved message threads of them sweeping issues under the rug that it’s insane. I’d be more than glad to show y’all these threads so you can first hand see how irresponsible this company is! DO NOT WORK FOR LYFT GET ANOTHER COMPANY MONEY.UnoHoo. SENAVersion: 1005.42.3

Driver support team must be changedCan not understand, why they can not support their drivers as Ubers support team? 2 days ago, morning my account was deactivated. I tried to contact them about reason, but no answer. I did my background clearance 3 weeks ago and everything was ok. Thats why guys you are getting requests from 10-15 mins away. Driver support team must be changed !.Ugur SancaqVersion: 1001.97.3

Lyft looking at their drivers like a slaveAs a driver you get no support from lyft, they deactivated your account with no reason!!! Any report from passengers ending to deactivated drivers account whiteout hearing from you!! Judgment by Lyft is absolutely unfair and discriminatory 👎👎👎.Eddy shawVersion: 1004.9.3

Worst driving experience ever!Was taken on a 15 minute trip in a snowstorm to lyft someone less than 500FT to get paid $2.72, I wish you luck..DbeiphoneVersion: 1001.97.3

FAKE SIGNUP BONUS SCAM!I signed up because I was offered $500 for my first 100 rides completed in 30 days. I completed 156 and they said I wasn't “eligible”. Wont tell me the reason. I escalated the issue and they said I was in fact eligible and would recieve it within 5 days. It has been a month and still nothing. So i messaged again and now i am all of a sudden “ineligible” again.. horrible. Stick to uber..Hassy416Version: 1005.39.3

PayThey don’t pay fairly to the drivers..AdityamenariaVersion: 1002.46.3

Bad servicesI used to drive with them and this company doesn’t have any ethics and morals. just stick to Uber..BuddhuPappuVersion: 1002.45.3

Attention needed: Lyft only listens and accepts what riders say not the driver.You guys always listen to the rider not the driver. Sometimes a false statement and bad review against a driver is being accepted and considered by the lyft team while not accepting what driver says and what is the reason for the negative reviews. I suggest a mechanism to listen and give importance to their drivers as well. Thank you.Lyft driverrrrrVersion: 2025.1.3

Worst Support everTheir support team no nothing try to reach them they will give you general answers only it is 5 weeks that I can't drive because they don't know what is wrong with my background check and why they can't process it with Sterling. They say sterling is closed that's why but when I call sterling they told me no they are open but they did not receive my information from Lyft..LaweenlawaVersion: 1002.63.3

Cleaning feeIf passenger through out vomit in the car this time driver clean himself Lyft don't pay any cleaning fee . They ask for receipts , who will clean vomit except driver ? At night car wash close even day time no one will clean car while vomit , so driver can't give any receipts , Lyft don't take care Lyft driver 1.Lyft friverVersion: 1002.44.3

UnderpayingOne of the worst rider app to work with . They are charging almost same or more money to their riders and sometimes pay only 50% to their drivers Priority mode feature is a scam they use to pay even less than normal pay.. Monoply is the word to use for todays gig work owners.Singh.KhalsaVersion: 1005.65.3

It’s a SCAMFirst of all they say $500 bonus for 50 rides in GTA area. After 50 rides under one month no bonus was received and chat support said its not your profile. You are not eligible for that like how?? When I clicked on your promotion and downloaded this app and started how I’m not eligible. There is no tech support. There app doesn’t comply with apple carplay. Worst experience..AayushVaishnavVersion: 1005.64.3

Worst Customer ServiceI went to Canada Post and the clerk said u need a new form for scanning. Mailed lyft , they said cant do anything call Sterling background check as they are the contractor. When I called Sterling they said we have no access to form contact lyft. every time I e- mailed lyft , they send me same msg to contact Sterling..Ramneek AulakhVersion: 1002.52.3

😖😖Really not worth it..! They have to change their system for sure especially to challenge Uber.SambooraVersion: 1002.45.3

Very sadJust don't download this pendant and don't lose your life..RsugirVersion: 1002.44.3

I didn’t received my payI drive Lyft for 2 weeks and didn’t paid me yet. Their customer service is pathetic they respond like a computer and they don’t have a physical customer care service. So you don’t have any option to get solution I worked for them and they little cheated me.JonesJacob25Version: 2026.2.3

LYFT MAP IS WORST MAP EVERI can t use the other maps because the app doesn’t allow it. And today my app is frozen. It calculating the last ride. And its been 2 hourssss! I cant use the app now..BlackmannnnxxVersion: 2025.23.3

BadIf you wanna experience stupidity,start driving for lyft.OppomanjjjVersion: 2024.51.3

ScammerEverything you do ( insurance + driving + car maintenance + gas + car installment ) , you will become servant and they took 49 % from your income and at end you will lose car depreciation ..Mighty moos5Version: 2024.48.3

They deactivate the account without any reasonI was driving Lyft, just 10 days After 10 days, they mail me that my App driving by someone else, and they deactivate my account. I don’t know how can I prove that? And there is no one to listen you if we contact with team, they ask that my contact is at the risk team. It is a stupid app. Don’t change your job at the behalf of lift. There is no guarantee when they deactivate your account..Jassu14Version: 2024.48.3

Fraud and unreasonable unfair to driversVery unfair and unprofessional policy for drivers they rob drivers.UiiiajVersion: 1005.78.3

Worst ride share appThey just deactivated your account..Abeer2k08Version: 1005.77.3

Worse place to work at no driver support at allMy account was put on hold due to false racist accusation from a customer who asked me where i am from and when I explained that I didn’t do anything and the customer initiated the conversation they permanently removed my account. Not to mention the very low pay no driver support and they align with any customer complaints even if it was fake or racist. Horrible experience. If there was below zero i would rate them.A.E88Version: 1005.75.3

Took More than the fareMy ride app didn’t end after completed the ride. I sent an email with a explanation and I got a email back from Lyft saying thank you for the honesty. But they took more than what I got paid. Daylight robbery..NanjowimalVersion: 1002.38.3

Support team don’t have knowledge to resolve problemsSupport team don't have enough knowledge and holding phone line for more than 30 minutes, they don't have proper tool for tracking past anything happens pay issues🤬.TaadhiVersion: 1002.38.3

Do Not Drive LyftI made $4 on my last trip was not even remotely worth it to waste $6 on gas and car. I had a trip $2.95 like really how do you expect drivers to work out? They have large turnover of Drivers. Do not wait at Airport, waited all day for $18 ride..ArtistimaticVersion: 1002.38.3

Worst appI usually don’t have time to write a review for the apps but for this i would have to say its worst . Costumer support is worst they took almost 1 day to get back to me..Saini127Version: 1002.37.3

Lyft is operating like we in the 19th centuryWake up Lyft 2020 is almost here , worse service ever.Thynkin1234Version: 1002.35.3

No any respectfulLyft just use drivers for zero support.AlnightWVersion: 1002.35.3

The app needs improvementIt is unfair for both the driver and the passenger to have pickups at least 10 to 15 minutes away only for the driver to find out its a 3 minute trip after arrival. Also, the app brutally lags after accepting a fare and at times freezes. I’ve had to pull over multiple times just to restart or to wait for the app to load navigation. Absolute waste of time... Lastly, it would be appreciated to make some small UI tweaks such as moving the sign-on button from the top to the bottom. I find that safer when driving. Grateful for the business that it provides me, but I find the app brutally inefficient and can be hazardous due to its performance..AcordajuxVersion: 1002.43.3

Where is my PTC license after 16 monthWhere is my PTC license after 16 month.Ray Bazargan June 2026Version: 2026.21.3

Low earing and low tripLow.1345hamidVersion: 2026.21.3

PricingUnfair business practice, take almost %50 from drivers as bad as uber.Dawi21Version: 2026.21.3

Pet optionThe passengers complained because Lyft no pet options & delivery options and then for 2025 new years cars no longer have comfort.Amin 1363Version: 2026.21.3

More kms less payMore kms less pay. Gas price is double kindly rise the wages..ll@Version: 2026.21.3

Not clarifying the rules and regulations⭐ Lyft has become a complete scam for drivers. The pay makes no sense at all. You can receive a trip offering $4 for 3–4 kilometers, then another trip offering only $7 for 17–18 kilometers. The rates are inconsistent and unfair. The biggest issue is the "Matching" trips. Lyft displays these trips in miles instead of kilometers, which can easily confuse drivers in Canada. A trip may show as 20 miles for $20, and many drivers may assume it means 20 kilometers. In reality, 20 miles is over 32 kilometers. This creates a misleading impression and causes drivers to accept trips that are far longer than they expected. This has a real impact on drivers’ earnings, fuel costs, vehicle wear and tear, and overall time on the road. When drivers accept trips based on unclear or misleading distance information, they can end up spending significantly more time and money than anticipated while earning far less than expected. For many drivers who rely on rideshare income to cover daily expenses, these inconsistencies make it difficult to plan their work and earn a fair return. Drivers deserve clear and transparent information before accepting rides. Using different distance units and offering extremely low pay for long trips is unfair and feels deceptive. Lyft should standardize distance units for all Canadian drivers by consistently displaying kilometers, clearly disclose how trip pay is calculated, and provide full pay transparency before a ride is accepted. If Lyft wants to keep drivers on the platform, it must improve transparency, eliminate confusing distance displays, and ensure compensation is fair and easy to understand..Trouble customer service.Version: 2026.21.3

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