Metro Market Customer Service

Metro Market Positive Reviews

Useless.I called customer service to get a coupon that I didn’t get credit for. After 55 MINUTES, the lady in customer service said they did not ever have that coupon. I asked her if she was saying that I did not actually have the coupon in my hands that I had read to her FOUR TIMES. She said nothing, other than I’m sorry, MA’AM. I then asked her if she thought I was a woman, and she said no, I was clearly a man. I asked her if I could speak to a supervisor because she clearly couldn’t resolve my issue. She did not answer me, but put me on hold for TWENTY FIVE MORE MINUTES, then hung up on me. I wasted 1 hour, 19 minutes and 37 seconds of my life, according to my cellphone. After about fifteen minutes, I didn’t care about the coupon; I wanted to see if her evasiveness was on purpose or not. I guess I got my answer. DO NOT EVER WASTE YOUR TIME ON THE PHONE WITH CUSTOMER SERVICE; go to the desk in the store..BarnwartVersion: 40.1

Amazing ServiceMetro Market in Mequon is a fantastic store to go grocery shopping or use the pharmacy. The people who work there are absolutely service oriented. People like CJ, Mary, Ava, Chris and others welcome you into the store or if using the online service welcome you there. I am so impressed with this fantastic group of people. Nothing is too much for them to do for you. Mequon Metro should be the model for other stores. This is a family and we, the guests are part of the family. You don’t find that anywhere, but in Mequon at Metro Evelyn Greenberger.Buy8Version: 17.0.1

Well done with the updateThe most recent update improved it so much, you listened and moved the cart to the bottom which is so much better and also now when you tap on your profile, the purchase history is right there. Now hopefully the jitters can be fixed when scrolling very quickly left to right and up and down the page.KyjyuVersion: 88.0.0

Love On-Line OrderingThis has been an easy way to get grocery shopping done with a busy family of 5. The app is intuitive, and easy to use once you utilize it. But, there is no where to click “go green” to reduce waste. And if you are looking for an item sometimes you cannot “purchase” purchase it on the app. Example: fresh donuts or edamame out of the pods. I can only get certain items by going in the store..Blended Family MomVersion: 17.1

Metro Market is great...the app is notI have shopped at Metro Market since it opened downtown MKE then for the past 3 years in Mequon when we moved. The customer service and staff at both stores is great. This app however is slow and glitchy. I have to use the website to order online as I don’t have the patience for the app..LakmsrdVersion: 31.1

Useful but Sometimes AnnoyingIt’s generally quick to enter shopping lists, but navigate away from your frequent items list for any reason and it resets to the beginning; you need to keep scrolling back to where you left off. Item substitutions are hit-and-miss as to whether they’ll be remembered next time you shop. Bugs occasionally get fixed only to have new ones appear. Unit test, guys!.DeallocVersion: 91.2.0

I have just one gripeOverall, a very well-made app that I rarely have issues with. The one big complaint is that if Kroger ever decides to rebrand your primary supermarket, they make you download a new app to place orders there. Under the hood, it’s the exact same app, just with a different icon and a different set of stores. And I know that technically they’re capable of supporting multiple brands because the app gives you like a whole year grace period before forcing you to switch. Just give us one Kroger app that works at every Kroger store. We all know it’s all Kroger, whether you call it Pick ‘n Save or Metro Market or whatever it’s called around the country, stop pretending it isn’t..Purple Ninja GirlVersion: 73.2

Life Changing!So happy with the Metro Market app upgrades! The ability to create shopping lists, download coupons, and schedule delivery/pick up times is awesome. I’m saving so much time AND money because you can see your subtotal before you checkout. This app is intuitive, smart (tracks my shopping behavior), and is easy to use. THANK YOU!.SadeOnTheRunVersion: 15.4

Outstanding customer serviceI’ve been picking up my groceries since Covid began in 2019…your pickup crew is so Cusomer Serivce oriented and friendly, I actually look forward to seeing them…Whatever you are doing as a company shows in the crew you’ve assembled…GREAT work Metro Mart….Pickup customerVersion: 40.1

My ListMy list is buried too deep in the latest revision. When in the store, the purpose of a list is to use it while shopping. It would have items all ready selected to purchase. So, it would make sense that it should be found on the apps opening screen. Consider this a request to make that happen..EANTONNVersion: 87.2.1

Metro Market AppI love this app. It is so easy to use! I love how it saves our previous purchases, as we tend to purchase the same things. The coupons are easy to find and easier to use. I have never had a problem doing the pick up with this app..RachaellinnVersion: 21.3.1

Shopping is a breezeThe metro market app is easy to use. Store shoppers select high quality produce. My orders are accurately filled. Pick up is efficient and contactless. I am grateful for this service from metro market and Kroger’s. Stay healthy everyone..Harried hankVersion: 36.2

Worst app ever!Location change cannot be done, even when you select. I do not want to go to this store anymore, yet “so what”....your original store selected is where you have to go. Just stinks..Tenacious CalculusVersion: 33.3

Amazing appBeautifully designed app and UI! Everything loads super fast and the app is organized really well. Probably one of the best grocery shopping apps I have been on!.MissHerXVersion: 47.2

Easy to use but…I would like this app even better if it would allow me to actually pick up my groceries at the store two miles from my house instead of telling me it isn’t there when I’ve been exposed to Covid. Instead I had to pay a delivery fee and tip a driver, thanks for that👎.LJTWOVersion: 57.0

Where have I beenI know I’m way behind times with grocery pick up but this app is so easy and grocery pick up is my new favorite thing..Hubbub bunsVersion: 37.4

Thank you for this service!Thank you for this service! The website is easy to use and I really appreciate this service especially at this time!.Sally FreyVersion: 22.1

Thank you.This is a great service and we enjoy using it. Helps us save time and is super convenient. Thanks to your stafff for their hard work and professionalism..HeySackVersion: 55.3

Great Service!This is a great way to get groceries that you use frequently, easy to order, easy to pickup and fast… Plus always great service with a great smile!.AnselmoMRodriguezVersion: 37.2

Make it easierGlad there’s an app to order food but it is a pain to OPEN each item on my “list” just to add it to my cart. Then I have to add the qty again! Come on save me please! Should be easy to move all items by checking them and moving to cart. One or two clicks..CGFreeVersion: 21.0

Makes shopping easy!Creating a shopping list and ordering for pick up is easy. Saves time wandering through store..ArebhVersion: 24.1

Eau Claire Parent Milwaukee KidI love this app I can buy groceries for my son and he can just go pick it up or have it delivered! That way I know that he won’t waste the cash I could VENMO him😂 Easy to use and lots to pick from!.Nick nossVersion: 26.0

Click ListAmazingly easy and quick. My new favorite way to shop! When I’m in a rush, it’s the best way to shop. Not to mention, I Don buy unnecessary item..Mary A,Version: 19.4

Happy so farThis is only my second time ordering my groceries for delivery. The first time went very well. Person that I dealt with was friendly and efficient!.AvajaxVersion: 32.1

Love it!!Love that you can add groceries to your cart as you need them and can check out the day you’re ready.Wisconsin ReneeVersion: 46.0

Fast and EasySo easy to find and select my items for online grocery shopping!.Erh81bVersion: 20.5

Amazingly SimpleThe best thing since sliced bead! I have been so happy about the service and my deliveries have been spot on!.LemonhazeloverVersion: 28.0

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Metro Market Negative Reviews

This could be a useful app with changesThe single feature this is good with this app is the list sorted by aisle which is handy when in store shopping. Unfortunately the default is selected item go to cart which then have to be moved to the list. Once in the list items can not be added or the in store codes when scanned need to have the user login even when already in the app. Also when selecting coupons they require adding the selecting item to the cart as they will not move to the list. This lack of shopper focus in the app frustrates me to the point of considering shopping elsewhere. One last item is poor stocking of diet coke when on sale. Multiple times I have tried to purchase this on sale and it was out of stock. This app used to work better without the multitude of recent changes. Considering reducing stress by not using the app or store..WisconsinWayneVersion: 88.1.0

Used to Be Worth It — Now Just a Frustrating GimmickI’m pretty tech-savvy, but navigating the Metro Market app just to use a simple coupon is a full-time job. The interface is clunky, unintuitive, and borderline insulting when it comes to actually “getting the best deals.” What should be a streamlined, value-driven experience feels more like a puzzle you’re not supposed to solve. And the gas rewards? Don’t even get me started. Sure, you can redeem points for discounts at BP, but BP seems to have caught on. Their prices are often inflated compared to nearby stations—so your $0.10 “discount” disappears the moment you pull up. It’s basically a bait-and-switch wrapped in a loyalty program. The final straw for me? The Friday points promo. It used to be 4x points—still annoying, but tolerable if you timed your shopping right. Now it’s just double points, which hardly moves the needle and definitely doesn’t justify the hassle. Whatever perceived value there was has slowly eroded to nothing. Honestly, at this point, I might as well just do all my shopping at Costco. At least there, the deals are real, the value is obvious, and I don’t need an app to decode the fine print on a gallon of milk..Dave From MilwaukeeVersion: 81.4.0

Horrible Interface and ClunkyTruly one of the worst apps I’ve ever used. Kroger can and should do better, but it seems like they simply don’t care because this has been going on for over a year since I moved and was forced to switch to Metro Market. Doesn’t matter what device I use, the app takes FOREVER to respond to every single touch. There is so much lag that the app lags every time you type a single letter when searching something up or even if my screen changes rotation to landscape momentarily. It makes it impossible to use. Safeway has a significantly better app, I’m just forced to shop at this store because it’s the only place near me that’s affordable. Genuinely this app makes me hate ordering groceries and it makes me angry every single time I have to use it..Poo Poo Pee LeeVersion: 85.2.0

Weekly Ad OptionsYou used to be able to view the old paper version of the weekly ad. You also used to be able to view a preview of the upcoming ad on Tuesday’s for the following week. Both options have disappeared, only can see current week new ad view which is not user friendly. You also can’t see any of these versions through a browser. This has been an issue before & I stopped shopping here. This week I have been trying to view the old ad version to do shopping for this week but now will use other competitor stores that allow users to shop in ways that work for them. Don’t say view other ad options when you aren’t providing any others viewable ads!.JEFFjeep525Version: 77.1.2

Making payments is difficultI Purchased gift cards to pay for my groceries and there’s no way to pay with a gift card. Then I tried entering my credit card and there was no way for the payment to go through unless I save the credit card to my account which I dislike very much. It took me an hour last night to try to figure payment out. I went to bed lost my spot in line, and it took me 10 Minutes to figure out that I had to save my card to the account which looks like an optional button in order for my order to be placed. We lost our spot for first thing in the morning and now we have to pick it up in the afternoon..WtiopnsVersion: 19.2

Too many bugs / inconveniencesApp is ok. Keep getting an error when I try to check out my pick-up order so had to order delivery...which is super annoying. Also, I don’t understand why I can add things to my cart and only after I try to check out, the app says they don’t have that item and then I have to swap it out. Had my location service on and my store selected when shopping. With all the difficulties with the app, it Barry makes it more convenient than just going to the store....ZentarletteVersion: 33.2

Poor search functionSince they're now forcing us to leave the Pick n Save app after converting PnS stores to Metro Market, they really should make sure the two apps stay in sync. Doing a search on PnS app gets me just what I'm looking for, but on the MM app it gives me a whole list of distantly-related items that I have to scroll down in hope of finding what I've actually searched for. You need a quality control process that compares coding for the two apps & repairs the one that's not working..UnhappyCamper456Version: 66.1

Hard to use for occasional shopperCould not find a way to add nickname. In store when seeing deals that I want to use, it is time consuming and hard or seemingly impossible to use the app. Your store should value the time of the consumer and make it easy to access any deals seen while browsing. Do not force us. To wast time paging through the app to locate what we want to buy. Having the preview is fine for home bound folk who may have the time and motivation, but as a busy person. I am thinking of shopping elsewhere..Cannot be doneVersion: 80.3.0

You broke the list feature with the last updateWhatever they did with the update broke my ability to scan an item at home and add it to the shopping list. The option isn’t even available unless I then search for the same item before the “add to list” button shows up. Quit trying to force me to use the order online and pickup feature…I’ll stop shopping there before I use that..Bipolarbear66Version: 88.1.0

Garbage app won’t open QR codesFor some reason the QR codes in the store open the pick and save website which wants me to install the pick and save app even though I’m in a metro market store. It constantly forgets my logins credentials as well. The whole digital coupon process is not intuitive, frustrating, and incredibly stupid. Going to be doing most of my shopping elsewhere purely because this app and digital coupon idea is so idiotic..Cash68Version: 89.2.0

Trash app from a clown companyWould you like pick up or delivery or in store? Well however you prefer your groceries, metro market will make it absolutely obscenely difficult. Don’t believe me. Well see, I have a store that’s a mile away, I want to select pick up. That option is highlighted. Cool? Okay lets shop. We’re back in store! Well I must be stupid using all these apps all day and the only one struggling to even achieve the bare minimum and FAILING is metro market.Rusty Shackleferd..Version: 79.0

List issuesThe list no longer sorts by aisle, which makes finding things while shopping much harder. Also, the list is still annoying to access on mobile, as you need to go through the cart to even access it. It used to cleanly separate items by aisle, which made shopping much easier..CoevusVersion: 94.3.0

Lists Are BrokenList are (and have been for a little while now) broken and unusable in the app. I cannot add things to existing lists on mobile. It still works to view if I create the list on a computer first, but that’s hardly helpful. Also, it no longer sorts your list by isle for the location you are at. Revert the app to where it was a year ago, far more functional..SilentBootVersion: 94.2.0

Terrible List ‘Feature’The recent updates have made the app even more clunky. I’m the type of person who makes a list before I go to the store. It’s next to impossible to find the shopping list within the app. Seems they want everyone to use the ‘cart’ and order for delivery. And adding something to your list from a previous visit? Forget it..Cschmidt1004Version: 87.2.1

Filed a case to IT. Two weeks waiting for replyUpdated app 2 months ago. Now doesn’t work. Can’t log in. Stuck in “Authorizing” loop Waited on phone to talk to rep She filed case report. No reply. No request for more information about problems I can go online with laptop to clip coupons for my account to use in store. So it appears I DO have an account Kroger Pay is worthless if you can’t bring up your account in the store BTW if you are forcing use of your mobile app, MAKE SURE WiFi is GOOD in the store!!! IF I cannot bring up your app while in the aisle, what good is the app? Invest in the infrastructure!!!.JfmWTNVersion: 69.2

Pick-Up Option Doesn’t WorkI wish I could use the pick up option but every time I try to use it, the check out button is useless… every time I click check out, it’s an endless loop of confirming what location and back to asking if you’re ready to check out. Please fix!.Hiyat00tsVersion: 71.3.1

Poor customer serviceMy pickup order had poor substitutes, my free items weee “out of stock” and not replaced. No resolution after 2 weeks of emails with no response at all. Will be shopping anywhere else but here from now on. Their fruits and veggies always go bad in 2 days as well. Don’t waste your money here, they don’t care..Jess89321Version: 66.4

Unable to loginFor the last week, I’ve been unable to login to the app. I’ve reset my password, reinstalled the app, contacted customer support, and logged into their website. But I’m still unable to actually use the app. Since unable to use the app, I’ve just stopped shopping at Metro Market..InfuseBlowsVersion: 67.0

Newest update a messNow have to expand shopping list in order to see prices. Worst for completed items items which have to be expanded individually! Extremely customer unfriendly and almost useless..Madi customer SVersion: 58.4.1

Now uselessFor the last few weeks the app is absolutely pointless. Every time I tap in the box to search something, the app freezes and I have to close it. Tried deleting and reinstalling, updated the app and still does the same thing..JayB669Version: 77.1.1

Super hard to use-try hard to save moneyI always has to stand in front of the item that I need to clip and it does not link to my old pick n save card I had. They try hard not to let you save. You have to really patient and try hard to save money on groceries..Emma ChungyiVersion: 63.2.3

No longer worksThis app used to work a few weeks ago, but doesn’t anymore. The search is an endless loop of nothing, and the front page won’t load images. If it’s because I’m using a VPN, then this app is useless to me, because my security comes first..DukemarVersion: 85.2.0

GarbageCan never log in. Works intermittently. My wife and I have stopped shopping at our local Metro Market regularly as we prefer grocery pick up and app makes it easy if it actually worked. Fortunately other retailers have a better functioning app for grocery pick up..MojojlVersion: 52.3.1

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