Fred Meyer Customer Service

Fred Meyer Positive Reviews

Great in Theory, Trash in PracticeWhen I first went into fred meyer I was pretty impressed. Few weeks later, I try to set a pick up order so I could try the fred meyer experience. Trash, buggy mess. Items getting removed while youre shopping due to availability. I finally get my over $80 list of groceries together WITH MY STORE SELECTED. I go to pay - buggiest mess ever. Suddenly cant find my store. Then it does, I go to pay, problem with payment just spins. Go back, fix card info. Same issue with bugginess trying to get into the payment section only to be told YOUR ITEMS ARE NOT AVAILABLE AT THIS LOCATION. Then I go back and check each item, seems fine. CORRECT LOCATION ENTERED. Go back to pay, ITEMS NOT AVAILABLE yadayada. Go back hope the glitch fixes, finally get back in and boom payment section bugs out again. Triple check my card info. I just wanted to shop, take a nap from my NIGHT SHIFT and get up and go grab groceries. Should've went to winco who was OPEN when I was in need. Aside from meats and organic products, I could have grabbed all my snacks for the week from there and actually saved money, got rest and got up and hit up safeway or trader joes. Thanks for the most ridiculous app experience ever. the layout and options are sick. Super un-optimized though. Gotta keep it moving when shopping not sit here wondering why the deals wont load for the half the coupons until the 3rd time you open it. All for a cherry on too finish with no way to pay..SvddenOllyVersion: 48.3

Works wonderfully when it works rightThis app, through its various updates, has had the same issues—every time you look something up to add it to the list (in my regulars) sometimes I have to recheck everything, sometimes I don’t. Usually I have to uncheck things I didn’t have checked. I think it confuses the app, but it would be nice if it could remember what was and wasn’t checked. That leads to the second issue—double listing of a product in your list, and if you try to delete one, it deletes both of them, and if you add one back, it adds two separate listings again. The only way I have found to work with this is to just go through the cart and undouble things that it has doubled the amount of. Another problem (and this becomes user/app problems at this point) is that if you’ve had to add a few things, you may have gone back and forth and re-checked items so many times that even though you have really tried to be careful, you inevitably forget something because you _thought_ it was checked. Don’t get me wrong—I truly appreciate this app and the being able to just pick our groceries up. It makes things so much easier. I think if I were a mom with little kids this would be a fantastic thing—but hopefully not having the issues ordering that I have been. I keep thinking with each update that it’s going to stop, so maybe it’s my phone/tablet. I am grateful it’s here, I just wish the process was smoother..WaclementsVersion: 20.4

Right There With Jean (except I work for a living & live in Wa state)The comment made In August by Jean in Dallas was/is spot ON. And NOT in a good way, FREDDY’S/KROGER!! I’m NOT going to purchase a ‘newer’ cell phone in order to ‘get’ the Fred Meyer App (Which I’d had until recently) & used faithfully- not only for my groceries & household items; but to purchase my gas (& have encouraged BOTH my teenage daughters that are driving to buy their gas using your rewards program), as well. It’s a SAD DAY when a LOYAL customer gets ‘penalized’ for ‘not having the most updated iPhone,’ which is completely irrational & almost pushes me to shop elsewhere; just out of principle.....It was okay before- why not now?? The iPhone 6s CANNOT upgrade to ‘13.0,’ It only goes up as high as 12._........And it’s maddening to see other customers ‘getting their digital deals’ while I can’t- only because I refuse to upgrade my phone!! I may end up just going to Winco one of these days & not returning. I DON’T want to do this. I (by far) prefer nearly everything about FM/Kroger stores- not only the store/s, but their employees, line/s of products, clientele, the list goes on....Please think this over as it comes from a long~time & very loyal customer with 3 teenage kids; 2 of which are now driving (the third will be very soon), and we ALL shop with YOU. I mentioned above~from gas to most home goods & 90+% of our groceries are purchased through our local Fred Meyer; we’ve got TWO within a 5 mile radius of our home!!! And after reading the write-👛in from Jean in Dallas, there’s GOT to be ALOT of ‘us’ out there!! Show US that YOU are one of the dying breed that still cares enough to do what you must to KEEP YOUR CUSTOMERS‼️‼️‼️WE are LOYAL to YOU, Fred Meyer. Step up to the plate & show us YOU will be LOYAL to US‼️‼️‼️ Lanie In Lake Tapps, Wa☔️State🌲.Lainey in Rainy☔️Wa🌲Version: 43.2

Many faultsFirst, I’d like to say that because of health reasons I love having the pick up and delivery options. However, I’m not as impressed as I used to be. This app used to show the ingredients on almost all of their products, and now the majority of the ones I need actually show them. Having celiac disease and allergies to foods, it’s imperative I know what I’m getting. Also, the other app was easier to find qualifying products for coupons. Navigating through the app is not as easy now. Often times I search a product and it says there isn’t anything matching that description, but I can word it the same way another time and it brings the product up easily. Before, it was clear what promotional items to purchase to receive free delivery. It’s much harder to find now, but even after finding a coupon valid today for free delivery on purchases of $75 or more, it would not apply it to my order. Therefore, on a $211 purchase I was charged $9.95 for delivery and $11 for a tip (I live 2-3 minutes from the store). Maybe the tip for the driver should be based on delivery location. Lastly, I was able to include notes about the actual delivery in the past, and the app does not have a place for that anymore. I really need to have that option, so I find this very frustrating..Bandon1Version: 17.0.1

IOS 13.0 update? Not cool!!!Let me first start off by telling you that I love this service! I use it weekly and find your employees to be friendly, courteous, and kind! That being said last night I went on the app to place a grocery order and found that I had to upgrade to 13.0 on iOS in order to use this app. I own an iPhone 6, and it will not let me upgrade to this version. I feel like this is discriminatory, as people with older iPhones cannot use this service any longer. This means all the people with food stamps that cannot afford an iPhone X can no longer use your service. I got my iPhone 6 as a hand me down and I’ve taken very good care of it and I’m proud to say it’s in perfect condition, I don’t see a reason to buy a $1000 phone just because it’s the newest thing. I would seriously suggest that you guys fix this soon or you’re going to lose a lot of business not because people want to boycott your Company but because they can’t use your app. Thank you for your time..DallasJeanneVersion: 37.0

Great customer serviceI had an issue with my first order. I did not know I needed to wait 24 hours after signing up for Boost before placing an order. I added everything to my cart and tried to order a delivery full of groceries, but I received an error message. I called the customer service number in the morning and the issue was resolved within minutes. Huge thank you to the app designer for placing the customer service phone number right inside the error message. Great design. UPDATE: I have been using this for a month now and I love ❤️ it! I get all my groceries delivered now. I have been able to try new things I’ve never had before because of the easy browsing this app allows. I love the coupons and shopper card features. I’ve had friendly drivers and fast, on-time delivery..HannaDoeVersion: 63.2

Love thisI love using the ClickList service! However, the app could continue to be tweaked for better service. It works better on different devices. I'd like to order on my phone, but that is the most problematic way with the app. I typically use my iPad, but even then, I can't uncheck "allow substitutions", unless I want to uncheck all my items. I should be able to select individual items that I'm ok with a substitution, but the only option I have is all or nothing. Also, I see that the app is finally saving my "special instructions" on items that I order all the time. However, I'm not sure that the people who collect my items in the store actually see those special instructions unless they go looking for them. It's been hit or miss, and I'm told that my special instructions don't automatically show for those who are putting my order together. Overall, this app and service is an amazing time and lifesaver. I love being able to drive up and load a huge order of groceries into my car, while keeping all my young kids in the car, all within about 10 minutes..LottsakidsVersion: 13.6.1

Some annoying navigation problemsApp works well for searching general items and adding to the cart/list but navigating it can be difficult and navigating weekly ads are a pain. The menu bar is only accessible from the home page and certain items are only accessible from the menu bar, such as your lists. It would make it much easier if the menu was accessible from the bottom bar. Weekly ad items cannot be directly added to your cart. So you have to continually refer back and find either the items you added to your list, or find which items are on the weekly ad, then search for them separately. There should be an option to see eligible items, or be able to directly add to your cart, just like regular coupons. For the “buy 5” items, it does not show available items that are eligible for that discount. Some items on the weekly ad, when you search for them, show that there is a coupon/discount for it, but other items don’t show anything although the picture is advertised on the weekly ad..SmidtAppleVersion: 34.0.2

Latest update is horrible!I called the Fred Meyer customer service line to complain about the new app update, but they acted like they hadn't had any problems so I decided to write a review. This program used to work really well, but someone with wisdom decided they needed to "improve" the app. What happened was that it's almost unusable. 1.) Gone is easy access to the search by department...which is a huge disappointment. I don't know the stores inventory so all I know is what I've purchased before. 2.) after I placed my order this morning, I revisited the website only to find 5 of the items I'd just purchased already in my cart. Argh! And 3.) it appears that the system wants you to begin with setting a pickup date before starting a cart. This isn't how I shop, I build my cart items over time and then decide when I'm finalizing the order. 4.) I've had nothing but problems with notes regarding substitutions disappearing once I place the order. Please don't roll out new app without considering the customer and how they use it. Really disappointing..Penelope from San JoseVersion: 13.2.1

Love it, but it’s a bit too complicated / buggy.I’m assuming it’s a bug issue that causes some stuff to come up that shouldn’t be appearing when you compare it to the searched word... Or maybe things need to be recategorized via your guys end? While I love the idea / platform you guys have going on... Customers are stupid (no offense to any fellow customers..), generally they like what they’re used to, easy to use, and simplicity. I feel like you guys did great with the simplicity factor, but missed the mark on “easy to use.” I think it’s super cool that you allow the customer to choose what’s on the home page, but if they want to swap any of the things out they first have to take one away (it doesn’t state this, instead just puts the original tab back where it came from...). I also think it’s a amazing concept besides the fact that I have no clue how to access the other tabs you offer... I can only access the four unless I move them around for a second. Overall I think it’s the best grocery store app!.Jessica WilkesVersion: 15.3

Kroger pay works wellI like the intergration with my credit card. Scan once for both the discounts and select kroger pay at the end. Seems more secure than using the terminal. My only problem is at one of the stores I seem to be in a cell data black hole and have to use the Fred Meyer Guest wifi. Maybe a future verison could do the connection automajically. -In your what's new description in the app store, the phone number for suggestions says something like [insert phone number here]. It would be nice to call someone who directly supports the app for suggestions, complaints, and help needed. -This could be operator error, aka my setup is wrong or I just am not aware; the app doesn't connect with my password managers at various points. I'm guessing if the app was coded for the specific domains in those fields my password manager would autofil. (These days I use Apple's hide my email feature and I don't really know my email at a given domain.).["name"="json"]Version: 49.0

Love this appI don’t write reviews often, but I thought it was necessary to write about how much I love the Fred Meyer app. It’s been really helpful during the pandemic- I can add the groceries I want and schedule a time for pickup so I don’t have to go inside the store with my 3mo old. It’s so handy, and the pickup process is really easy! Plus the associates who have brought out my groceries have been really friendly. One time I needed to change the pickup time and found that I wasn’t able to reschedule the time. All I was able to do was cancel the order. I was nervous that I’d have to go through my entire list of groceries and re-add them, but I was extremely happy when the app saved my groceries and asked if I wanted to re-add all of them to my cart! Such a great, time-saving feature! Thank you, Fred Meyer! Highly recommend!.Ally56482!$Version: 30.4

Love the convenience; HATE being charged for bags I don’t useI love the convenience of this app! HOWEVER I ALWAYS load my groceries into my own reusable grocery boxes and bags, leaving the store’s bags on the trolley they use to bring the groceries to my car. The app has no way for me to indicate that I DO NOT WANT the PLASTIC BAGS that the store uses. I ALWAYS remove my groceries from the stores bags into my own. On busy pick up days, the store personnel are always very accommodating, leaving my grocery trolly for me to empty the store’s plastic bags into my own bags in my car while the help the next customer. They simply collect the trolley the next time they walk by. There should be a way to do this in the app. And while paying for the bags isn’t very expensive, I do not want them, and do not want to pay for something I am not getting. Please update the app so that it offers the ability to opt out of buying bags. I’ll up grade my rating to 5 stars when you do..Reviews RarelyVersion: 56.2

Great for busy familiesI love using the app. If I make a shopping list I love that the items are categorized by the aisle they’re in. If I’m shopping for pickup I love that the app tells me if an item has a sale or coupons I can add. Just now I got $162 of groceries for literally 50% off. As a house spouse with a toddler I don’t have time for couponing, so the fact that the app does it for me is absolutely amazing. It seems silly to be so grateful for an app, but the employees that work hard at the store doing the shopping for me so I don’t need to spend 2 hours entertaining a 3 year old while looking for items is honestly a godsend. I wish there was a function to tip the employees that shop for me though. Started this review talking about saving $81 and I’m not even doing any work, so I wish I could give back to the people that do..BlueNekiVersion: 38.3.1

Delivery UI IssueUI for delivery could use some improvement. When you’re shopping, the shopping cart icon disappears, and you only see an icon for milk and an apple in the bottom left corner, but the delivery icon remains in the top right corner, so it’s intuitive to believe that the delivery icon is what you used to fulfill the order, but it’s not… And if you click the delivery icon, it just allows you to keep re-entering your address and so at some point you think it’s not accepting your address and it’s broken and that might lead you to bounce. To get the check out icon again, you have to click the milk/Apple icon in the bottom left corner and it would be easier just to leave this active and do something else with delivery. You should be asked about fulfillment maybe a check out instead of just having the delivery button floating.The Duder 2.0Version: 93.2.0

Okay, but...I've been using this app for several years, but some of the recent changes have me frustrated. First and foremost, I can't find the CART icon and I want to see what's in my cart! UPDATE: I closed and reopened the app and my icons reappeared along the bottom. Perhaps I zoomed and didn't realize. Second, when I search for something, specific, the results don't seem to be accurate and often include unrelated items. Third, I don't trust that results from choosing to see ALL the items related to a particular discount are included. Last, and this might be related to my settings, but when I receive texts or emails and try to open the included link, a browser other than my default browser opens. This other browser isn't even a browser I recall adding and isn't the browser that came installed on my phone. Because I never use this browser, it doesn't have my login credentials, so I have to do battle with the gatekeeper until I give up and manually go to the correct browser, then the site, and log in. Other than these issues, I have a complaint unrelated to the app: I can't order three bananas. I can only order 5-7. I don't NEED or want that many bananas; they'll go bad. This and other restrictions, like deals only available in the store, shouldn't exist..Wyvern25Version: 92.4.0

Would be great if it wasn’t so glitchyEvery time I order from clicklist I can never finish the process without receiving errors to the point of having to refreshing the app, shutting down phone, or sometimes as much as deleting and re-adding the app. (“We are experiencing difficulties at this time”, “service fee has changed, please review” then sets me back to beginning with nothing for me to change) The app is also a bit chaotic to look at. Adding selected coupons to cart should be a one step process rather than having to go to each coupon and manually selecting the item associated. (I can adjust by clicking on item in cart if I desire to change the variety) Also, the app should be able to show you a subtotal and digital coupon difference, rather than having to prepay and adjust at pickup..KelizabethgVersion: 13.4.1

Convenient idea needs more workI am very grateful to be able to order online and pick up at no charge, and the staff are always available and happy to help over the phone if there is a problem. But so many system improvements are needed to make the process more efficient. Often there is info missing or the links don’t work-the coupon doesn’t show up, the price is wrong/sale prices haven’t been updated, the search doesn’t locate the item even when it is available, the ingredients or nutrition info is missing and the picture of them is missing or unreadable. And I have no idea why the nutrition info doesn’t include sugar; very time-consuming to have to search the internet for ingredients and sugar content for so many items. Also, the system doesn’t remember any special instructions or substitution preferences, so it’s time-consuming to re-enter them every time..Celes_himeVersion: 44.2

Part of the solution!I haven’t usually shopped at Fred Meyer only because there are other grocery stores closer to my house, or I would do a big stock up at a local warehouse store that shall remain nameless. But I looked for a way to avoid grocery crowds in these uncertain times, and this app has been a lifesaver. Your curbside pickup staff have been friendly, helpful and generally awesome. Being able to modify the order puts Fred Meyer over the top of the competition. The only thing I wish would change is getting groceries in paper bags instead of plastic bags — which not only are less environmentally friendly, but they always seem to split before I can get the groceries into the house. Other than that, Fred Meyer has been a great part of the solution. Thank you!.Me in olyVersion: 22.1

Not totally intuitiveI’m new, so this will likely get easier, but it would be nice to be able to automatically put items on your list into the “regulars” category so they are easier to find. Also- I called Kroger and the rep was new and didn’t know how to walk me through using the app more efficiently. Also- I have been receiving hard copy of coupons but can’t figure out how to upload them to my online app so I can shop online. Also-why isn’t there a button to simply upload all of the available coupons, and weekly ads. It is super time intensive to browse coupons and then add them. It seems like a marketing ploy and it is annoying! Otherwise, I loved this FREE app and shopping online option- as I have been getting too busy at work to get to the store as much. Thanks!.HhwellerVersion: 17.6

Overall, pretty good app!I have been using this app for about 2 months, and it has already been improved a couple of times. I have a few improvements I’d like - if I have items for which I never want substitutions, or always the same comment, I’d like to be able to add that to my shopping list or “weekly” list, rather than having to retype them in the cart every time. Also would be nice to bring up the weekly list, select all, but then delete a few before adding them all to the cart. Could a “miscellaneous” item be added to the list? Sometimes you can’t find an item on a search, but you’re pretty sure the store has it. If you could add a description of what you want, with however many ounces or cans or jars, maybe the person doing the selections at the store could figure it out. Also would be nice to have a “not that” option, so if I select “beef” I could search for all fresh, deli, or frozen, but eliminate dog food, so as not to have to page through hundreds of cans before finding what I want. Overall though, this works pretty well, and I anticipate it will get better. Very much appreciated, since I am in a wheelchair, and my friends pick up my groceries for me. Thanks!.LirelandsVersion: 14.3.1

Awesome!I love Fred Meyer but I hate the shopping in the store. The aisles are to close together and now with the addition of the pick up service the already small aisles are clogged with the HUGE personal shopper trolleys. The app allows me to be one of the annoying people that shop online and clog the aisles with the trolleys all from the comfort of my couch! The pick up service is awesome, fast, and super friendly. I’ve never had a personal shopper pick out anything I wouldn’t have picked myself. It’s fast and I’m able to research prices and labels without feeling like I’m causing a traffic jam in the aisle. I save money shopping through the app and I don’t dread going to the store. One thing I would like to see is a weekly recipe section where I can click what I need to make stuffed peppers, or chicken enchiladas, or taco salad..KileycakesVersion: 18.0

What happened to this app?This app used to work really well but it’s gone downhill. Here’s an example. Yesterday I was getting the shopping list figured out and had added several items to the list I share with my hubby. This morning I tried to add our Regular List to the ongoing shopping list and the app kept crashing. I deleted the app and reinstalled it and — I should have seen this coming — it dropped the items I’d added yesterday. I didn’t realize what had happened until after my hubby got home from shopping without the wine and butter and other items that I’d added yesterday. Anyway, this crashing problem is a real drag and a waste of our time bc we have to go back, or somewhere else, for the missing items. Please fix it, Freddie!.TaterheartVersion: 19.3

Fred Meyer, you have my loyal patronageI love Kroger (at least the Fred Meyer branch as that is my only experience with their brands) and all their products they produce. Additionally, they have great customer service, an excellent automated system that usually works by itself, but makes it easy to get to a human, and they provide great and prompt resolutions to any issues I have. Also I save way more money shopping here than at Walmart with their regular coupons and digital coupons. That is just a note for the company itself, the app is great too and works well. Very rarely are their any bugs, good interface, fairly easy to navigate, provides useful information and time saving shopping. Would highly recommend..JG Wentworth 877 CASHNOWVersion: 72.4

Great Time saving, search needs improvementsThis is great and easy to use,. Service has been nothing but great. Two improvements that would make me give this 5 stars. 1. nutritional/ingredients info is missing from many of the products. As a family with food allergies this is challenging and I find myself having to google the info when it should be on the app or just not buying the item I cant confirm 2. Search can be poor. Searching for tofu dogs but they only come up if I search by the brand or trying to find fresh herbs that I know are carried at the store will not come up at all no matter how I search for them. This has happened many times I’m trying to find certain safe products I have bought at the store before (again allergies.Akbigdogs907Version: 13.5.2

Great app, needs one major improvementWhen ordering delivery or pick up-ESPECIALLY delivery-there needs to be options for what you’d like in place for substitutes. I know there is a text box, but it’s easier for the person doing the shopping and the person it’s for if you can select and exact item, if not multiple choices in the event if them being unavailable. But besides that, the app is very useful and navigable. I would like to be able to see the items when I search them where they are located in the store-like which aisle exactly they would be in in my local store, as some other local store apps do that. Hopefully we see these improvements eventually but otherwise this app is very great, you can get what you need and find items with ease..Bri2223Version: 61.3

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Fred Meyer Negative Reviews

???I don’t know if my app is broken. I have asked people in the store about certain things on the app that make me think it could be broken, but no one has been able to give me an answer. I wonder if it’s broken because, online shopping, ordering for pick up, or even just searching available products are completely nonexistent features. it makes no sense to me and I don’t understand how anyone is even able to order anything for pick up, as almost nothing shows up on the app when you search for a product. Nothing ever shows up, that makes sense on the website either though when I search for something. Aside from that, I guess the most basic features of, scanning mobile coupons, accessing your past orders with your rewards card or looking up receipts for returns are operational. Although I have used the app to return things many times I have never been to a Fred Meyer where they were aware of that possibility. I’ve had to convince them at customer service to do it every single time, so that seems weird. I’ve never used a retail app that doesn’t comprehend what someone’s asking or looking for in the search. It’s really weird and frustrating. Fred Meyer very clearly doesn’t treat their employees very well either because I’ve never been to a Fred Meyer where the employees were not completely irritated and grumpy to be working or where I was able to get answers to any kind of questions like these..WizzardkelcieVersion: 84.0.1

No more paper receipt with my pick up order!?!?!!!???With out our paper receipt upon collecting pick up orders, how do we to know if our orders were completed in accordance with our wishes?! Any mistake that may have been made, are now made invisible and left to fall through the cracks until it’s too late Otto much hassle, and Fred Meyers gets to absorb this in the form of OUR MONEY, without permission from the customer! I see this as a sneaky way to get out of having to honestly give the customer back their hard earned money if they should find a mistake in their transaction and find that they had been charged too much, missed coupon, or in fact non-receipt of an ordered item. No one has the energy or time to chase after Fred Meyers to rectify possibly mistaken charges that shouldn’t have occurred!.. that is why so many use click list - because we’re short on time and energy!!! This also affects our elderly family members! My mothers last order - she was over charged more than 20 dollars for an item that had been substituted AND not received and then was refused her paper receipt when she requested it from the employee who told her she’d just have to figure it out herself when she told the employee she didnt know how to or understand how to use a device to find her receipt. My 67 year old mother chose to do click list because she is recovering from COVID and can not even make it to the restroom at home with out loosing her breath and can’t breathe still let alone trek into customer service to get 20$ back! GIVE US OUR RECEIPTS BACK!!!!!.We want our receipts back!!Version: 40.1

Kroger CHEATS big timeDo not get this app. They will rob you blind if you don’t scrutinize each receipt. They lure you w great coupons until you get home to read your receipt to see cheated again. Twice in one week they did NOT apply the coupons at the register. They expect you to wait in line in the store customer service. Last time gal bit my head off. Same day spent $100 cheated AGAIN and after nearly 10 attempts to recover my money from the call center (They could have applied a credit) they still insist I go back and wait in line another 20 minutes and get my head bit off again. THEN I see they completely deleted over 500 gas rewards off my account which was the final straw. In 2.5 months I earned over 1700 points but FM your fun stops here. I will NEVER use your app again. I want to convey to all of your unsuspecting customers Fred Meyer app will siphon money from you if you don’t watch it. BE CAREFUL Kroger is a thief to innocent customers. SHAME on you Kroger. I assure you I will not spend that much money in your store so quickly as I will return to being a sporadic shopper going in only when i absolutely HAVE to. Burning bridges w good customers doesn’t phase you I realize. Oh well at least I’ll never be forced to endure this torture again. Bye forever FM “one sided “loyalty” program. I’m loyal to you, that’s the only loyalty going on here. Kroger cheats!.2020.snowVersion: 27.2

Horrible Service at PharmacyI went to Wasilla Fred Meyers to pick up my prescription and was told it would be ready in 10 minutes. I received an alert on my phone after two minutes that my prescription was ready. Unfortunately due to the excruciating back pain I was in, and I am in, I was unable to stand back in the line. I notified the drop off person to let them know that my prescription was ready, but I was in severe pain and had to sit in a chair. I was unable to return to the line, which had tripled in the amount of people. She said she would help me. I waited 15 minutes and they continued to take the people in the line, the line just continued to grow, sometimes it would get smaller, but then get big again. After 15 minutes I asked for help again but nobody provided any. After 20 minutes, I called the pharmacy phone and let them know that I had been sitting there waiting for my “ready” prescription. I let them know that I was sitting there in a lot of pain and could barely stand and could not get back in line. They said they would help me and hung up. The line continued to grow, they continue to take patient after patient for another 15 minutes while they made me sit there in excruciating pain and refused to help me. I will never use that pharmacy again, it’s inexcusable and disgusting that they would treat anybody like that.Joylynn FranklinVersion: 70.0

The worst shopping appThis app is a joke. You can’t look up products by name it will just give you a list of random items that may be related. If you are ordering online and need to find a replacement substitute, good luck. It will give you another random list of possible substitutes and if you try to look up what you want again another random list of products. If you don’t want people modifying their order after a certain time close the modification window! Multiple times I’ve been in the process of updating my subs, clicked update order, and and had the window pop up that says it’s too late to update your order. Then don’t let me start updating it. Or give me a warning. This is so bad. Since this is a Kroger app and we know Kroger has the money there is no excuse to have an app that you would expect a Mom and pop shop owned by 80-year-olds to have. It looks/behaves/feels like it was created by the grandson of the original Fred Meyer owners during his internship in 2010. Whoever created it, continues to work on it, approves this as a functioning customer app, should probably not be in product design or UX/UI. Kroger you’ve been duped. This is a horrible app..10GHatVersion: 89.1.0

Hands down the Safeway app is better. AND it doesn’t rely on Instacart scams.I am so done with the Freddie’s app. Every single order minus one had substitutions: which is fine, but only if the shopper actually asks you what you’d like instead. The Safeway app allows you to select nuances for your substitutions: same brand different size/type, same type but different brand, or notes to specify. I was very clear in my Fred Meyer app orders, but still almost always ended up with disappointing substitutions, with no checking in from the shopper. On top of that, despite a response text to more than one shopper (plus clear notes in the app) that they not knock or ring the doorbell, given the fact that I have friendly but VERY LOUD dogs that go nuts when the doorbell is rung or a knock happens, they still rang the doorbell 3/5 orders. Wonderful. Thanks. 🙄 Plus the Fred Meyer app charges $10 for their delivery, while Safeway charges $5 AND gives you savings for the Safeway card. Safeway also lets you put more than 1.5 liters of alcohol in your cart. Thank you Safeway for letting me have a Covid vaxxed brunch at my house, with enough alcohol to make mimosas for my vaxxed friends!! Tried it with Fred Meyer first, and nope. I won’t use Fred Meyer/Instacart again. It’s Safeway for me..Perfectly SimpleVersion: 34.0.2

Tried out curbside pickup.. never againReceived a coupon to try out Fred Meyer curb service, thought why not? While placing my order discounts were not showing up on my total being billed, had to place a call with customer service to be told that the discount will be taken after I agree to pay the non-discounted amount, really ? Went to pickup the order in the time slot I had chosen. Called the number on the sign and was told that it would a bit as there customers ahead of me. After 15 minutes of waiting I called nicely to ask if I could just come in and pick up the groceries but was told they weren’t pulled yet.. now I felt trapped... after a total of 20 minutes my order arrived but with complications, my main course for dinner, pre seasoned and cooking bag roast beef had been substituted with pork. Really ? Contained in the rest of my order were the vegetables for the pot roast which afe now worthless with the pot roast .. total failure ..I will give credit to I believe the manager for pickup he was trying but the program itself is a complete failure. So an hour and a half wasted with ordering , driving and waiting in the car and now I need to go shopping again to get what I originally ordered for dinner .. “fool me once “....Very disappointed7453Version: 15.0.1

Customer Service/Missing Items needs HELPI like this app when it comes to shopping aspect, it’s clear and easy to use. However if you have any issues with your groceries there is no clear way of getting it fixed. Most apps with delivery service immediately ask you if your order was good, what did you like about the experience and if you’re missing any items. With this app I had to call Kroger to get it reimbursed because half of my order was missing. I was given no case number, I was told there would be credit given to my account, there isn’t even a place to go in the app to check if that credit has been issued. I went to Fred Meyers and because the delivery is a courier not owned by Fred Meyers, they can’t even help you with the issue. I’ve messaged instacart and let them know the issue to which I’ve had no reply. Companies that don’t have streamline communication between all carriers are super frustrating, they purposefully make it difficult for us to sort out issues and it gives them all a loophole so they don’t have to take the blame..LackingsophisticationVersion: 24.3.1

Substitutions are just as frustrating as adding out of stock to cartI’m not a big Fred Meyer fan simply because their prices are as high as Whole Foods. On the rare occasion where I have had to order from Freddie’s, it’s just been a sour experience. Many times, I have been able to add foods to my cart that show they are in stock and on sale, it’s only when the food is delivered, or picked up, that I come to realize that a good 30% of my order was out of stock and the substitutions are way off. The substitutions are the worst in the pickup/delivery stores. When I order from Walmart and what I originally order was out of stock, they do their best to match my order. Ordering 5lbs of ground beef, for example: if they are out of the one package of 5lbs ordered, they will price match and give multiple smaller packages to equal my order, sometimes costing themselves money. Fred Meyer doesn’t do this. It is very frustrating to make a large order, basically items to cover a two-week dinner plan for the family and realize that a good portion of the needed ingredients to multiple nights weren’t purchased. As described by other reviews given, there is still the issue of doubling order items as well. It normally takes me 30-60 minutes to put together my order and check out. With the doubling issue, it’s about twice the time. I realize that I am disabled and don’t work and have all the time in the world for this, but no one wants to grocery shop for 2+ hours unless they are in the actual store..Hawaii103783Version: 41.1.1

Too frustrating to use!I just spent 20 minutes building my shopping list. On my way to Freddie’s the app logged me out and I was unable to log back in, losing my list completely. My time was completely wasted! I think this is the straw that is going to make me delete this app from my phone. The thing that makes this app unusable for me is that I have to be connected to the internet to use it. My connection while inside the store (via cellular) is terrible, as is the WiFi service inside the store. I have to take the time to open the app and access my shopping list outside the store where my cellular connection is better. And today, getting logged out and not being able to log in again was ridiculous. This app would be awesome if it wasn’t so buggy and frustrating (and this fact, in itself, is frustrating). I love being able to build my shopping list and that it sorts by isle. I love finding coupons and loading them on my Fred Meyer Card. But, honestly, whenever I used this app I get so frustrated and angry and life is too short to get angry over technology. So it’s getting deleted..CraftyMoniVersion: 13.2.1

Great concept, poor executionFor anyone tha uses apps or computers regularly, this app is a nightmare. It is not seamless or intuitive at all and it takes 5 steps to do something that should take 1 step. Regulars should be accessible via the main shop page rather than having to go back and forth between the 2. In my shopping cart there is a regular glitch which causes many of the exact same items to appear 3 or 4 times which takes me forever to go over my final cart. Notes for the shoppers are never saved so they have to be in put each time you shop. You cant edit once you are in the final cart, you have to go back out. Many items drop out once added. THis has happened to me many times and I don’t notice until I have picked up my order. And these are the gripes just off the top of my head. This morning the app crashes every time I go into regulars. THis would be a great service if it worked but I spend more time hassling with this app than I do shopping in the store so I am no longer using it until a major change happens..ScoobySnoresVersion: 19.1

Forced to updateShopping, Busy, or in a hurry and want to check a price or find an item quickly? “We’re sorry, but this app version is no longer supported. Please upgrade your app now to get the best mobile experience.” Excluding, you know, a quick and convenient experience. Login information not passed from previous version to update, further prolonging this frustrating inconvenience… Why update your app on December 21st?!? Shoppers don’t have enough to deal with one week before Christmas?!? App shows incorrect hours of operation for Christmas. Good thing I decided to call to confirm. At least the local store has their correct hours on their answering service. (I have automatic app updates turned off. Over the last 8 years App Store developers have tanked perfectly good versions of their apps way too many times in my opinion.) - July 26 update. V. 30.6 seemed to work after update until I signed in to My Prescriptions. Crash Crash Crash.MaybeAfterLunchVersion: 60.3

High Effort Savings“We don’t want you to have that experience.” - OH YES YOU DO or you would have stuck with the system that benefits customers. I live in poverty but would STILL rather spend a little more at a store that doesn’t sneakily make me work to earn them more profit under the pretense (false) of saving money. YOU WILL ALWAYS SPEND MORE THAN YOU SAVE WITH APPS. SOLUTION: always find a cashier and tell them the app is broken and they will apply coupon discounts for you on the store’s dime instead of wasting a bunch of your time. Make them pay. This app might make you stop shopping at Fred Meyer. Now you have to do side quests to get good prices. Energy vampirism. (This is all entirely on purpose and part of how they make profit — from our pain and frustration.) Half the time when I try to open the app to scan my rewards card barcode at the register, the app forces me to update ON THE SPOT before I can do anything. Then it takes forever or fails. They want to frustrate you into passing up on savings. Don’t fall for their lies..Mother GangesVersion: 59.0

Wants to control financial informationRequires a stored credit card to make a purchase making all customers vulnerable to having FredMeyer hacked like so many others. Ridiculous they won’t allow a more secure one time online purchase where they are not storing credit card information in a way that make customers more vulnerable. Using need for food during COVID illness to take control of peoples financial information. If I could go purchase in person without risk of infecting others I would. I should not have to store a Credit Card on file. FredMeyer basically says give us access to your financial information or you and your pets can starve, you have to add a credit card instead of just being able to make a one time purchase. I just need a one time purchase not have you keep my credit card on file for hackers to access more easily. I am very unhappy and feeling manipulated because you know you customer are in dire need and this type of access is all that is available..WX Man 1Version: 50.2

Why can’t you categorize my purchases?I’m tired of getting 2 kinds of blueberries, tomatoes...You’d think it would be simple enough to put the dairy items with the dairy items; the meat with the meat, ice cream with the ice cream, etc...I end up buying too much of one item. ALSO: I have had serious mistakes with getting items I didn’t order and substitutions made that are not equal, (For instance, last week I ordered a 4 oz bottle of almond extract for 5.99. You ran out and gave me a 2 oz bottle of another brand instead, and charged me the whole $5.99..In my 40 yrs of shopping, Ive never had a store give such unequal substitutions. It happens that the 2 oz bottle costs 9.00+, which is the obvious reason why you didn’t want to give me the amount I asked for..It’s not my fault that you advertise a product and then only do I find out during checkout that it’s out if stock. Folks, this is the reason they invented the scanner and bar codes. You scan your products, right? Your computer knows if you’re sold out if something or not. Why don’t you? I have complained about my order several times only to be hung up on (3x last month) or to have it fall on deaf ears. (Or ears that use CV@19 as an excuse to not get back to me.) What’s funny is when I’ve tried to contact you once more a day later, the computer says too much time has gone by and returns or billing problems cannot be processed due to passing a certain time limit. I have never spent $3 to $400 dollars on shopping every other or 3rd week. It’s truly outrageous to gouge your customers this way, during these scary, unstable times. I don’t have a choice like you do on how or where I do business. it’s sad because I’ve been a long time customer and people like me keep your company afloat. PS..And that bottle if Almond Extract? It leaked all over, so I had to throw it away! This fact fell on deaf ears also when I called you to ask for a refund / exchange. Nothing ever changes on my bill when I contact you..ClandestineyVersion: 23.1

Slight but important discrepancies bet app & website (edited)On the app (specifically regarding ClickList) there are regular and consistent discrepancies regarding unavailable items. The app shows that items are not avail at my location, but on the website they are...and they ARE in the store because I usually think of two or three things on the way there, so I look for the “unavailable” ones. This is not a timing of restocking issue, either- it is consistent. Other than that, the app is fine, but for me, this aspect is one that practically circumvents the entire reason for making ClickList convenient. Please fix to make this 5-Star :) (Edit: the website and app differences are less [ie better], but for whatever reason, sometimes the app flakes out during checkout and cannot process payment. It’s extremely frustrating and renders the entire process of using ClickList worthless. This hasn’t happened for a few weeks, but when it does, it changes my entire day significantly.).MadNowVersion: 16.6

Awful app, update made things WORSE!!!!!Don’t count on being able to use the pharmacy portion of this app for anything as it consistently crashes. Between the poor functionality of the app combined with numerous issues filling prescriptions at the local store (supply issue much?) I barely even shop at Fred Meyer anymore. The prices are ridiculous for the lack of quality provided and the app is a direct reflection of this business model of theirs. A TOTAL WASTE! UPDATE: This app is not better, it is so much WORSE since this latest update. It kicks me off every time I try to use the pharmacy service so I have to keep logging back in just to order a medication. Absolutely RIDICULOUS! It’s sad that I am forced to shop at Walmart (which makes me feel dirty!) because Fred Meyer just can’t get it together right down to ADA violations at the local store like lack of assisted shopping carts for handicapped individuals. Wish I had a kush job like this where one can consistently mess things up yet still maintain employment!!!.*YuPPerS!*Version: 87.2.1

Misguided AppI rarely write a bad review, however it needs to be clear to the Kroger group that is responsible for this app that they’ve failed. This app doesn’t actually want to make the experience faster, easier, or more enjoyable. Example: I want to use the pickup service. When I use the app, and select pickup as a filter, I am still receiving more delivery only options. I had to go through 5 screens (yeah, I scrolled down 5 screen lengths of wrong items) for it to offer what I actually wanted. Also, there is no way to just shop for pickup. Any search has to be refined to the hot mess I mentioned above. If I go to a category, again it has to be selected over and over. Why can’t I just shop and get items that are for pickup only? And while we are at it, green onions can’t be in the pickup list? Only delivery? Come on, that’s just silly folks. The delivery only items list seems arbitrary or an attempt to get me to use that service. So yeah, I struggle to find the items I actually want amidst the stuff you want to have delivered. If I wanted delivery and it would be convenient then I would select that. Why let me select how I want to receive my order but inundate me with delivery only items? Why not consider real shoppers opinions when you build the app? I’m sure you have folks who think it’s great. Just make it simple and straight forward to use and I would too. Wish I could mark it 0 stars..BoboliAKVersion: 58.2

Ugly; Difficult to NavigateClick list service is great! Ultimately saves me time. But this app is poorly designed and ugly as hell. Terribly ugly. It’s appearance and design interfere with its function and usability. At its core, it is not clear how to get best use of this app. Lots of trial and error needed. Frustrating. On launch, I don’t need to be reminded of my store every time. If I search for an item, tell me if there is a coupon available to add (or something similar). I realize you want me to browse all coupons and shop from there. But this puts you first, not me. Show me a list of what I’ve purchased before. Make that easy to get to. Have a display option that is just product name instead of name and picture. Picture takes up lots of space and makes it difficult to skim a list. If I add something to my cart that is similar to something already in my cart, let me know! I may add bag of yellow onions one day and a few days later I add individual yellow onions (because I forgot I already added), tell me. When something is checked, on the shopping list, it disappears! I realize now it moves to the bottom of the list but there was no guidance or navigation clue for that. And it seems I should be checking the things I want to add to my cart - not exclude. I hear you saying “but you check things off when you already have them” Yes, you check them off when you grab the item off the shelf and put it in your cart. Checking should do that here. Or have a guide / label about what to do..PdxbarrettVersion: 14.2.3

Boost could be improvedUpdate: just cancelled boost for safeway fresh pass. If you don’t tip your entitled instacart shopper, they don’t bother to text you about substitutions. I wanted wheat bread and would’ve paid more for another brand, white bread is disgusting and unhealthy. I’m happy to pay more to get groceries delivered from a refrigerated truck by a real employee! They use instacart to fulfill delivery orders placed in Fred Meyer app, but they don’t let you choose replacements for low stock items before shopping starts. When using instacart app they always let you choose replacements or refund ahead of time. With Fred Meyer, the instacart shopper texts you about out of stock items. You have to text a response which can be misinterpreted instead of pressing a button in app to respond. I don’t like this at all. Also Safeways delivers with their own employees and company truck. It’s much more professional. Kroger should take note!.Candleobra9023Version: 53.0

Glitchy AppLet me first start by saying I will update once I get Kroger’s technical support to contact me. My current problem is not being able to update my debit card information on the App or online. After being given the run around and contacting my bank to make sure I don’t have any restrictions on my card, I was able to find that Kroger’s system is holding on to my old CC info. So without them taking care of this I can no longer use the app or order online. I’m going on 12 hours with no contact from Kroger, so we will see what happens next. The other problems that continue to occur, not with every order but every other order, is that I will not get a text when something is out of stock and am told this at the time of pick up. I’ve had problems with not getting a text that my pick up is ready. I don’t know if this is a store issue or an App issue..PDXMommaVersion: 60.1

Has marketing ruined the app?When we first started using this app it was very convenient. Lately we could not help noticed that a lot of our repeat items are “delivery only”, “in-store only” or “ship only”. Also the search feature won’t show all items. For example, today we wanted Dave’s Killer Everything Bagels. No matter how I entered it, it did not show up. When I scanned the label, there it was! It gets a bit frustrating as we see more and more of our items not being available for pick-up. Right now I can’t even order any kind of corn starch for pick-up!!! Our theory is that you are using your app for marketing. Forcing your customers back in the store hoping for more impulse buying. Forcing your customers to use your shipping and delivery options. It is all about making more money for the company and not being convenient for your customers..Busy Mama CVersion: 59.1

Terrible Experience with Mastercard Gift Card PurchaseI had an extremely disappointing experience at the Fred Meyer store I visited. I purchased a Mastercard gift card with the intention of using it for a special occasion. To my dismay, I never even had the chance to use the card before it began showing unauthorized transactions from other states. This clearly indicates some form of fraud, possibly from within the store itself. What's more concerning is that despite my attempts to reach out for assistance, no one from Fred Meyer has bothered to help me address this issue. The lack of customer support in such a critical situation is truly disheartening. I strongly advise anyone considering shopping at this Fred Meyer location to be cautious, especially when it comes to gift card purchases. The lack of security and support from the store makes it a risky proposition. My trust in this establishment has been shattered, and I hope this review serves as a warning to others..BakedmuffinmanVersion: 61.3.1

They won’t bag my groceries into my reusable bags!I’ve been extremely happy with Fred Meyer’s app and going and picking up my groceries until Now!!!! I have 2 complaints. I wish there was a button I could click just once to say I don’t want my groceries bagged because I will bring my own reusable bags. Currently I have to write, “Please don’t bag all items” in the notes line of every item. In Oregon, they just passed a law that saws they will not be providing plastic bags anymore so everyone is resorting to reusable bags. The second complaint is...The last two times I’ve been to pick up groceries, two different employees told me they will no longer be putting my groceries into my reusable bags curbside. They provide the bagging service inside with reusable bags but not at pick up? I think they want me to use their brown paper bags, because it’s faster for them to get it into the cars. However I’m charged for brown bags. This makes no sense. If this is continued protocol then I won’t be shopping at Fred Meyers anymore..Baby WranglerVersion: 20.5

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