Harris Teeter Customer Service

Harris Teeter Positive Reviews

Update was a major downgradeI’ve been using HT home shop for over 10 years have have loved it - until now. The “update” has made it difficult to browse the weekly ad and has added multiple steps to the check out process. The substitution option has been automated. Whereas before, a person called to talk about out of stock items items and possible substitutions, now there is a portal that only offers a single substitution option to accept or reject. You also can’t change settings so it will always show options based on the pick up/ship/in store option. Every time you want to see what’s available for the pick up option, you need to filter every single time. Not good, HT!.Ahoffman1970Version: 52.3.1

They fixed it! It’s back!In May of 2022, I was sorely disappointed when changes to the HT app made it substantially more difficult to shop. I stopped using the app altogether and, if I’m honest, I started shopping primarily at other grocery stores because it was an easier experience with comparable products. On a whim a few weeks ago, I looked into placing an order with the HT app. Much to my surprise (and delight) I found that the app had been fixed and returned to its previous usefulness! I’ve shopped with it now several weeks in a row and haven’t been disappointed yet! The ease of clipping coupons, shopping the ad, building a cart for Express Lane pickup, and checking out can’t be beat. I also really enjoy the added savings incentives to buy ahead online. In this economy, I’ll take the savings wherever I can! Thank you Harris Teeter for fixing the app and once again providing an excellent customer experience! (Just please don’t try to change the app again!).Ldrath26Version: 54.4

Much worseI don’t know how they managed to make this app (and the website so much worse). You can no longer specify the amount of meat to buy (like in pounds) and the order puller just guesses. I ended up with 0.7 pounds more than I wanted of sockeye salmon and they charged me for it! That adds up way fast! You also can’t shop the weekly ad directly to your cart anymore. It doesn’t tell you when your order is ready anymore - just the original reserved time slot. I haven’t shopped in many many weeks because the app didn’t work at all. It finally works now but it’s still no good. Going to give it several more weeks before returning again. Can’t handle this mess! Also, their website doesn’t function at all - you add things to your cart but then they all disappear when you click on cart. HT has a lot of work to do!! I won’t shop this way..TalizessiVersion: 53.0

ImpossibleThis app is unclear and difficult to use. I just lost my cart again. I have to spend an inordinate amount of time. You must think it’s cool, but simple is better. All I want to do is shop and get it over with. Update, March 23: The app is running smoothly, thank you. As a long time customer, I have lost access to some of my favorite products. They are now marked as available in store only. I used to be able to buy them if they were in stock. Also, I cannot get the Thursday senior discount. Has that been taken away? Or is it available only in the store? That would be sad because some older seniors have a more difficult time carrying heavy groceries. Thank you for letting me voice my concerns..AHMxxxVersion: 56.2

Online shopping is a tremendous help!I’m very happy this service is offered. It’s helpful to keep me out of stores, as shopping isn’t easy anymore. I’m mostly satisfied although I think it’s important to tell the shoppers not to overload the bags. Heavy bags are very hard for older people to carry. And the paper bags, particularly when very full, or containing chilled or frozen items, tend to rip, making a huge mess when all your blackberries fall all over the street. Or when a carton of eggs falls out. So tell the shoppers please use more bags and don’t load them totally full to the top. The app previously was easy to use, but it has changed and now is really not easy to use anymore. I can’t seem to leave notes to guide the shopper on what I prefer in meat (well marbled or less visible fat) or for produce, how ripe I want it, or to check berries for mold, check tomatoes for soft spots, etc. It helped to leave those notes which don’t seem possible now. I also preferred getting a call on my cell phone rather than the new getting a text. I often miss the text, so I’m not able to tell the shopper to get another size or brand, if what I asked for is not available. Otherwise the shoppers do a pretty good job..KathitouristVersion: 59.2

Decent quality but missing key featureThe app is, for the most part well designed and well made. It’s not buggy and intuitive to do most things however the shopping cart page is missing a key feature. You cannot sort the items in your cart in any kind of order which means if you have 67 items in your cart they’re just in there in the random order you put them in. If I’m shopping for a week of groceries, I really need to be able to see all the proteins or veggies in one place to get a full understanding of whether something is missing. Otherwise, easy experience but do wish they would add this ability..JesseConnerVersion: 55.3

App ReviewI found the app slightly confusing and overwhelming overall. Delivery appeared to be “free” at the beginning of my shopping session only to find out during checkout delivery is through Instacart for an additional $10. It took a moment then to figure out how to “switch” all of my items from the delivery cart to the pick-up cart. I spent almost 45 minutes in the app, I’m sure the next time I use it will be more streamlined. The search feature was most helpful as category/item selections seemed to dead-end with no clear direction how to get back to where you left off in a aisle or list. The speed of the App gets 5 stars… I did not wait for pages to load, and could switch quickly between all other page/category/menus..Coral Violet HalstedVersion: 52.2.1

Positive Upgrades! Enjoy Using!I have used the Harris Teeter app for several years to order groceries online. The app has always been user friendly. Recently Harris Teeter released this new/revamped app and it is even easier to use! So far, no bugs. Easy to find the items I need, add notes for my shopper, select substitute items. The only thing I don’t like about the new app is that if I look up a general item (example: yogurt, ice cream), I can’t filter to find only the “deals” or “sale items”. I used to use that filter all the time in the old so it’s a bit frustrating that it isn’t available in the new app..KTPie126Version: 52.2.1

Helpful but needs some tweaksThe biggest issues with the app are the inability to easily see all recently purchased items; that seems to be almost random. Attempting to add an item from weekly specials seems you back out onto a web browser, where you add it to your cart and hope it translates to the app. And while it's not a critical feature, why in the world can we not save our vehicle type and color in the app? Every time you check in, you need th scroll down to your vehicle type and then go down to select the color. Fast food apps allow you to save your car description (usually multiple vehicles) and this is a time-saver..AmyC2024Version: 62.3

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Harris Teeter Negative Reviews

App won’t let me create a acct.I’ve tried several times to create a acct so I can use mobile pay at the registers. I use Apple Pay mostly now. Teeter use to be where we did most of our shopping. But since we’ve been using Apple Pay for the past 6 months or so? I only use Teeter to pick up milk or only when I need a couple items. Which is a shame bc Teeter is the closest grocery store to our house. (Less than a mile away) I seen they was now offering the use of Mobile pay now, but only through the app. Which it will not let me complete the sign up process. It keeps saying I will need to call customer service to complete the sign up process. But the only hours they accept phone calls is bad for me. So this poorly made app is costing Harris Teeter business. After reading other reviews? I will never try to place a order through the app. Lol. You can’t just substitute someone’s items in their order without any communication. Smh. Sounds like the old version was far superior? I hate when companies do these updates and completely ruin what was good about the app. Updates are suppose to improve issues, not create issues! Why y’all don’t just accept Apple Pay without having to use this flawed app is beyond me? But Harris Teeter along with other Stores are losing lots of business because of this. That has become the main deciding factor as to what stores I use now! I will attempt to activate this app one more time. If I can’t make it work? Harris Teeter will just lose our business completely….Islhmte77Version: 54.3

CartsThere seems to be two different carts that don’t sync. It’s very frustrating. If I “shop a deal” through the weekly ads tab then those items go into a tab that’s within the weekly sales tab window. But if I search for an item and add it to my cart, it goes into a different cart without the items from the weekly ads. Also, tonight the app kept “encountering a problem” and had to be refreshed constantly. Oh, and it never keeps me signed in or remembers my store. So I have to sign in and choose my store each time. It’s frustrating because I build my cart throughout the week as I think of things I need. ***sept 2024 edit: it’s AWFUL. It makes me so sad because I love Harris teeter! Unfortunately, during the school months while I’m working, I shop mostly at Walmart because their app WORKS. I can spend 10 minutes on my recess break to place an order and the groceries are waiting for me at my door when I get home. It’s a shame because HT has better quality products and employees but the company is losing A LOT of money just from me because their app is useless. I encourage the app developers to look at Walmarts app and follow suit. Walmart functions, is easy to reorder frequent items, I can add something I forgot after placing my order, I get easy to use text notifications about substitutions and check in. But no app stands a chance if it doesn’t even work at the most basic level..WhitmeierVersion: 74.2

Update has made the app virtually unusable in many waysSo, I’m sure I’m just echoing other reviews at this point, but I wanted to give them time to iron out issues. Instead, the app has actually gotten less usable as the months have gone by. I can’t add sale items to my cart, searching items doesn’t always return what I’m looking for even if I know it’s there but does return a number of irrelevant items, and quite frequently the app won’t let me order items that I used to order all the time. That’s the one that’s really set me off. I can somewhat work around the other two (although it is extremely irritating and something I did not have to do with the previous version of the app), but I will do all of my shopping, get all of my things in the cart, go to place the order, and it will tell me half of them are not available. Even though I know my store has them. Things like HT milk. And there’s nothing I can do but try to find substitutes and replace them in my cart and hope it doesn’t give me that message again. I like my Harris Teeter, but at this rate I’ll need to switch stores just to get any sort of reasonable amount of groceries. I’ve got a perfectly good Food Lion and Aldi close by, and if this doesn’t get better, I’ll need to make one of them my primary grocery store instead..Moonstone*Version: 55.2

Terrible new app!The new app (released fall 2022) is a complete fail. The old app wasn’t perfect, but I was using it regularly for several years. With the new app, I tried shopping the specials, but they didn’t end up in my cart; I had to go back and search for them to get them in there. Then, after I placed the order, I got no text notifications (or phone calls) about when my order was being shopped, whether they made any substitutions, or whether my order was ready. Weirdly, I got an email, reminding me to pick up the order, and from there I could click to say I was on my way, but after that there was no notification that they knew I was on my way, so I still had to press the button at the call box when I got to the store. When the employee, who was very nice, brought me my order, he said, did you know we made substitutions? So they had made substitutions, the app just failed to tell me (also, I assume from his question that other people are having the same problem). Then I did receive a text link to my receipt (so it’s not like they don’t have my phone number). In addition: the VIC specials on the app were different than what I saw in the store. There’s no information about when a sale expires, like there was in there old app. You can’t ask for less that a pound of deli cold cuts or give special instructions. I’ll be switching to Wegmans..LizdurhamVersion: 52.2.1

Worst app everThis is so difficult to ‘shop’ for anything now. They totally ruined thier shopping app. Tried to place an order and what would usually take me a few minutes took close to 30 or more minutes. Tried to leave a note like you used to be able to do wasn’t an option while shopping but I went back after placing the order & found I could leave notes there. Also substitutions was turned OFF but when reviewing it was allowing subs for some items! A conflict in picking up our order came about so tried to change that & couldn’t so had to delete the whole order and start over. These may be bugs but it was so dang frustrating. They may have lost me as a customer. I worry about other seniors trying to navigate this horrible ‘update’. The person who designed this as well as the person who approved it should be fired. And what about the 29cent a lb Turkey that is shown but can’t be bought evidently. The old app was so much BETTER! Oh and I have figured it out!!! They need more money from us. Placed an order and they’re out of several items, order went below $35 … not because we didn’t order enough but out of stock items & THEY CHARGED US THE PICKUP FEE!!! The app also makes you ‘linger longer’ shopping thus trying to get you to impulse buy like when they rearrange the shelves at the store. Greedy! THE WORST APP EVER.Isit because i gave one starVersion: 52.0.1

Worst app everThis is so difficult to ‘shop’ for anything now. They totally ruined thier shopping app. Tried to place an order and what would usually take me a few minutes took close to 30 or more minutes. Tried to leave a note like you used to be able to do wasn’t an option while shopping but I went back after placing the order & found I could leave notes there. Also substitutions was turned OFF but when reviewing it was allowing subs for some items! A conflict in picking up our order came about so tried to change that & couldn’t so had to delete the whole order and start over. These may be bugs but it was so dang frustrating. They may have lost me as a customer. I worry about other seniors trying to navigate this horrible ‘update’. The person who designed this as well as the person who approved it should be fired. And what about the 29cent a lb Turkey that is shown but can’t be bought evidently. The old app was so much BETTER! Oh and I have figured it out!!! They need more money from us. Placed an order and they’re out of several items, order went below $35 … not because we didn’t order enough but out of stock items & THEY CHARGED US THE PICKUP FEE!!! The app also makes you ‘linger longer’ shopping thus trying to get you to impulse buy like when they rearrange the shelves at the store. Greedy! THE WORST APP EVER.Pat loves purpleVersion: 52.0.1

“Improved App” is a huge let down*Edit/Update: Now on version 56 and still no response from HT or Kroger customer service contacts on the direction of this app or their online service. Still No ApplePay. Still a very disappointing experience… Starting with the Improved App experience in version 52+, this app has bottomed out. Previously actions in the app were fluid and contained inside the app. Now with version 52+, it loads web versions of the weekly ad and specials directly, instead of inside the native app. As a result, the experience is jarringly different from iPadOS to iOS. The new app also apparently doesn’t bother to inform the store of substitutions, despite being able to flag individual items or the entire order. Items we had marked Do Not Substitute were silently substituted by our local store with no notice. We were told that the report generated in the store for the shoppers doesn’t reflect the same as the app. Finally, the ability to pay inside the app with ApplePay was removed. This was a crucial feature for me, and I will not be continuing to shop with HT without this feature. All in all, hugely disappointed with the new experience and wish strongly for HT/Kroger to revert to the features that made shopping with them so much more pleasant..ShmooSrVersion: 56.0

How much business is Harris Teeter losing over this terrible app?The Harris Teeter app used to work really well for me. I’ve been using it for 10 years to order groceries online. A month ago they took the app away and directed customers to their website to shop, which was terrible in itself. I shopped at a competitor because of it although I kept checking the HT app to look for an update, because it was previously so easy to use, prices are a bit better at HT, and I wanted to earn fuel points. I’m using the app today and it is horrible. I can’t shop all my past purchases (just the ones it chooses to show me), which means I have to remember and search each week for the items I always buy. Also the items are presented in no particular order, not grouped by category, so I can’t compare different brands to see what is on sale. Speaking of sales, I can’t filter searches based on what us on sale. So now I just have to scroll and scroll. Or sort by price, which doesn’t usually help because unintended items in different categories show up in a search. And I can’t filter by categories easily. Can only select one subcategory at a time. When I shop the savings/digital coupons, I have to clip the coupon and then remember to search for the item to add it to my cart. What a waste of time this is. Certainly not efficient for a working mom. Edited to add - I actually can’t even sort on price. Fuel points are not worth the wasted time and frustration. Editing again to say that I hate this app. This is adding so much time and frustration to my weekly shopping chore. I don’t understand why the items are not sorted by department. Then I could see what I have in my cart (that are sometimes duplicates as I try to find the best price) and what is missing. This makes me madder every week..MeghanMac4Version: 52.3.1

Hard to shop with this new version!I find I am buying much less with this ‘new and improved’ app. I believe the original app was much more user friendly, easier to navigate by brand or item. If I want to look through fresh vegetables that’s ALL I want to look at, not fruits and random unrelated items. Why are certain items available ‘in store only’? I want 1% Horizon milk but can only get 2% or whole online, same with 1 pound of carrots , don’t want 2 or 10 pounds! Too many products that I would normally buy on line are not available now. The lack of contact with the shopper is also unfortunate. That was one of the reasons I was so pleased with the Coddle Creek Harris Teeter. The shoppers were wonderful and I believed they cared about making sure I got exactly what I ordered. The email system that is supposed to allow acceptance of substitutions has not worked for me. This pick up method, going over the order has become much more time consuming. I have started to reduce my HT shopping in general if favor a a competitor that I used to pass by to get to my HT. I have found the prices on many of my regular items have increased substantially at HT while remaining lower at said competitor..Unhappy shopper 23Version: 52.3.1

Old app was more user friendlyThe new Harris Teeter app is complicated and very busy both visually and information- wise. It is also really hard to read— the photos of the items are very small and the text identifying many items is cut off so I don’t even know what the minuscule pictures are supposed to be of (I did a search for ice creams and the pictures were too small to see the flavor and the text was cut off after the brand name and I’m not going to click on every icon just to see the flavor. Also if I want to shop an order at my local store, I don’t want to see lots of items that are available through shipping only. I also don’t need to see items that aren’t in stock. Simpler is often better and the old user experience was overall more efficient and easy to navigate and best of all the text and pictures were large enough to see. I paid for the the express lane pickup for years and the whole experience was seamless. Since the app update I’ve maybe ordered from Harris teeter maybe once or twice— i don’t like using the app..Lys781Version: 54.1

Worst update everEdited to add review of new update Again, an update that promised to be an improvement is useless. Many items that I regularly purchase are now listed as in-store and so cannot be added to online shopping. There is no way to filter items by sales. Searching for a specific item brings up a list that includes “suggestions” -such as a chair? I was looking for onions. That algorithm is broken. With searching and grocery lists that don’t work, this app is now useless and I can’t shop at Harris Teeter anymore. The app is now useless. It always directs me to the website. This requires a connection to the internet. I can’t do that in my local store. Yes they have wifi, but it doesn’t actually work 90% of the time. So I try to get by with cellular. And that only works from the front, by the doors. So I have to walk back to get a new page to load. On an app, that wasn’t a big deal. I just left the screen open and could see everything. But websites work differently and like to load things. I can’t stay at the front of store and shop. Please create a real app that is not a website..MissyAmethystVersion: 53.3

HorribleQuite possibly the worst app. When you try to choose a specific substitution, the results are so insanely random and won’t even show what you know literally exists. For instance if you type in watermelon when shopping you get all the results but if you add a watermelon to your cart and go to choose a replacement if sold out suddenly the store does not sell watermelon. Not sliced, not chunks nothing. Instead you’ll get random choices like asparagus or baby food. My order this morning I thought was missing items when in fact it did but only because for some reason the app added the items to a list instead of to my cart. So now I have to place ANOTHER order to get the items I needed. Oh and when you reserve a time for delivery, it’s not an actual reservation because suddenly in the middle of adding items to you cart you get a “that time slot is no longer available.” Take a lesson from Walmart and when a reservation time is chosen, give a notification of “we’ll hold this slot until X time” which is typically an hour. Beyond frustrating..DwnundrakVersion: 71.3

New websiteMy rating of 1 star is totally reflective of my opinion of the changes to the online ordering app. My frustration with the changes is very close to causing me to stop using it . My service from the store personnel has been excellent and I have really appreciated being able to order and pickup my groceries until a few weeks ago. The format of the previous app was much more user friendly. It was very helpful, when ordering to be able to choose to look back 1 month or 6 months and have the products show up in the categories such as dairy, pantry etc. Finding the products that I wanted to order both from the weekly ad and from the full inventory was MUCH easier in the previous format. I also don’t understand why a product, such a 1 pound carton of mushrooms can’t be ordered online. I know that sometimes the new improved version just takes some getting used to, but I don’t think that is going to be the case here unless you make some significant changes to the app with the customer in mind..DaltonpotteryVersion: 52.2.1

Zero stars.The original version of this app was amazing. Many people have already posted why the older version was better, ie past purchase history by months, lack of intuitive use, etc. I encourage you to read other one star reviews because they are accurate. All of these things and more are now missing from the app. An additional MAJOR over-site was removing the recipe grabber. It was fantastic! One would just copy and paste the URL into the line and it would automatically pull the items needed for the recipes. The program would also filter out items you might already have based on past purchases. The Kroger company destroyed this app! Whoever they hired to write the format was unqualified! They took a model that was working fine, with some tweaks needed, and ruined it. Also, they pulled the older version before having the new app ready forcing customers to use their poorly designed website. Employees at my HT hate the new app too! Make our lives easier and bring back the original version..Wtd12Version: 52.0.1

Hard to believe they can continue to make the app worseAnd already difficult to use app was made worse with the latest update. So many clicks to do so little. I want to find a product, add it to my cart and then that’s it. Why should I have to go to the product, information on the product, add to cart, if I want to add a second, two more clicks (one to increase the quantity and one to say, “yes change the quantity), then once it’s added, two clicks to go back where you can find products. Crazy! I used to use the app to make a cart and then shop by it while in the store. It’s just not worth the time to make it through all of these clicks, when I can just jot down a list and take it with me. Many times in the past I shopped HT because of how easy the cart was to make, and I drove further. I’m wasting the time navigating all of these screens to make a cart. Maybe if you used their service it would make sense, and maybe that’s what the app was changed in this way. I don’t have the time for an update that goes backward..Todd StanleyVersion: 52.3.1

Not user friendlySEARCH: When searching and entering the exact name of an item as it appears in your app, the search feature always returns too many completely unrelated items first. All too often, the item doesn’t show up at all, despite it being in stock on the shelf. HT PLUS: When ordering for delivery, it’s difficult to start a delivery cart. Every time, I’m asked to indicate my store. Isn’t there a way to save this info? I add items only to find that I’ve created a list, not a cart for delivery. It’s very frustrating. I like to enter a suitable substitute for out of stock items. This info often doesn’t save at all and doesn’t show up for the shopper. The choices for substitutes are not varied enough. When a search doesn’t return the item I want as a sub, it has to be entered in the additional info box. Often, a substitute item entered this way, ends up repeating on every other item I’ve ordered leading to confusion for the shopper. There is now no way to increase/decrease a tip after delivery. This used to be an option but the link now redirects to a survey. I emailed customer service but was told it’s no longer possible. I had a shopper actually throw my groceries from 10 ft away and I wanted to decrease the tip. Not possible. Why not? Overall, it’s very difficult to navigate within the app. Where are the e-VICs? Why do I have to go to the website to find them?.Subie's GVersion: 91.3.0

This app service used to be good, but Kroger changed thatEverything that was in stock was available to be ordered. Now certain items are “in-store” only. Okay, if they’re available, why exclude them from the pick up service? Also, you used to be able to order deli and meat by weight. Now you have to either settle for a whole pound of deli or type up detailed instructions, which aren’t always read by the shopper. Example, I asked for steaks from the butcher’s counter specifically in my notes only to be given an absurd amount of pre packaged meat from the meat case instead. Even after I specified I needed a half pound steak or close to it, they gave me six. Six pieces of meat. Like every corporation, Kroger managed to muck the perfect online shopping experience by giving us something we didn’t ask for. As soon as I find a product that I need with the “in-store only” tag, I clear my cart and shop online at Giant instead..FinkTankVersion: 53.3

Disappointing Kroger AppThe parent company Kroger updated the superior Harris Teeter app to its inferior corporate app. We are very close to going to a different grocery store because we have a very difficult time using the app, even though Harris Teeter is the most convenient grocery store to us. We add items to our cart but they don’t show up, it takes forever to use and is not intuitive, we used to be able to use Apple Pay but not anymore. The list of disappointments goes on and on. Another major irritation is that when items are substituted, there is only one choice provided by the shopper and often the shoppers replace items with things that are not comparable. A good example of this is replacing ground coffee with coffee pods. If you don’t order coffee pods, you don’t want coffee pods because you don’t have that kind of coffeemaker. If you don’t accept their substitution then there is no other option. We are not satisfied with this app, please bring back the old one..ErinflyerVersion: 56.1

Worst App EverThis app used to work great a couple years ago. Very similar to the Kroger app but then it started going downhill. Items were listed as aisle may vary, which was frustrating because even I knew where the items were stored in the store but my husband didn’t. The app should be able to list where certain items are, especially for simple things like produce. I have been trying to create a grocery list for 3 days and it won’t let me add anything to my list. I tried to use an old list and nothing shows up under the list and it still won’t let me add products. It says the app was updated 3 days ago, but this is not upgrade. This is a downgrade and I’m about to delete the app completely and take my business elsewhere. I don’t understand why this app keeps having so many issues and why it keep changes over and over again. They need a new app developer team because this will only upset customers and scare business away..JackackaVersion: 94.2.0

New update is a downgradeBeen using this app literally JUST to order ahead for the deli. It used to be very easy because it’d just be a little button on the bottom right corner, and it’d remember all of my information since I was always logged in. After the update, I spent 15 minutes navigating through this confusing new app until I finally found order ahead for deli. The new order ahead for deli had become much worse. When clicked on, It seemed like it took me somewhere separate from the app. It was like some slow website that wasn’t part of the app. I then spent another 15 minutes trying to sign in so it’d remember all of my info, and to my surprise, I couldn’t even do that. Every time I want to order ahead now, I have to re-enter all of my contact info and also re-enter the same thing I want every single time. It has become a much slower, agonizing process and I have yet to have a smooth and easy experience on this new “update”..GraysooooonnnnVersion: 53.2

This app drove me to the competitionI’ve been a loyal Harris Teeter online shopper for more than a decade now, sadly this new updated app is so bad that it makes what used to be an easy, user friendly shopping experience complicated and burdensome. I gave it a month and finally had to switch to the competition. Not only do I miss the conveniences of all my lists (regular staples, special meals, etc.), but I miss my shopper. She was amazing, and having been with her for several years, she knew all of my shopping needs. The only reason the app gets 1 star is it did allow for order update via the app. Although, this wasn’t clearly evident at first, so even that was rolled out poorly. Developers of the app my suggestions would be: - Seek out input from your heavy users - they know what’s needed! - Make sure to ask your lead shoppers, they also know it’s needed. - Don’t roll out any updates over the holiday season. Again, this was my weekly shopping tool, so you made a busy time of the year even more busy. - Test, test, test. It was clear that this app was not ready for prime time when it rolled out. - Check out your competitors - other grocery stores, Target, Walmart, etc. The pre-updated Harris Teeter app was one of the best out there and I actually compared others to it. Many couldn’t compete, but didn’t fail as miserably as this one. Probably not so helpful suggestions but I’ll state them anyways: - Go back to the old app, until you figure this out and incorporate some of the feedback you’ve already received. - Seek out a new development team. I feel as though this one failed you..ObxboundVersion: 57.0

App Needs significant work, sI find the most common use of the app is finding which aisle contains a specific item, but to spot the aisle: it forgot my password (had to reset; used old password), then app REQUIRES update, but in-store wifi dots not connect to apple store. Then, I got home, updated the app (NOW it accepts the same password I tried before) and it forgot my store, too. Finally, ill in aisle 3. If you want to see how an app like SHOULD be written, get the Wegman’s or Publix app’s. They are easy to use without having to type a password on each use/update (I constantly forget passwords — use biometrics, PLEASE!). Publix will show all prior receipts in the app, and even allow e-receipts without printing on paper. (Like if you bought something last time and didn’t like it but can’t recall which brand it was so you can avoid it…) You can fill a shopping list and then sort by aisle to minimize in-store time. You can see items bought before or on a digital coupon, and then add them to the cart with a single tap. You would think a huge company like Kroger (who owns HT) would invest more in digital infrastructure in these modern times. Half the time, search returns that the app can’t be used right now and to try again later, even while I’m using the store’s wifi. I’m in the store now — there is no “later time”. HT loses that sale, usually. The app also needs to recognize when wifi is not connected (because of that silly extra screen that’s shown EVERY TIME I connect to HT wifi), and prompt me to accept the wifi terms (is that legality really still an issue today?). But search should NEVER fail because the entire app is based on search..GreggT555Version: 69.3

Bad to begin with, got even worse after recent updateThe app wasn’t great to begin with. Specifically the feature of having a different cart for pickup and a different cart for delivery was especially bad. If you accidentally added all your groceries to the pickup cart, there was no way to easily transfer them to the delivery cart and vice versa; you had to go back and individually look up each item to add it to the correct cart. There should be a single cart with the option to toggle between pickup or delivery. That and the overall not user friendly design of the app aside, it no longer works after the most recent update. The “shop” tab does not load in the app and the home screen doesn’t fully load either. I have deleted and reinstalled several times to no avail. I am annoyed because I am paying for the HT+ subscription which I no longer want due to just how bad the shopping experience is on this app..Alliestar1Version: 76.1.1

Bad app is now worseLet’s talk about the new updated search. When I search for items, it now defaults to showing items that are not even in the store. I mainly used the app to try to find items in the store. Even when I use the filter and select in store IT STILL SHOWS UNAVAILABLE ITEMS. I just spent 20 minutes with several associates trying to find an item. When they checked their database, it showed up as the store not carrying the item. The item search in the app is now useless. Now on HT pay, no HT, you may not store my CC info on your servers. Your payment terminals actually accept contactless payments, to include Apple Pay. Contactless payments were actually accidentally turned on at my local store for a couple of days until HT turned it back off. So it’s obvious this is a policy decision. I feel that the marketing department is making these horrible decisions regarding the app and payments. If so, they all really need to get fired.Odysseus42Version: 57.0

Disappointing update and customer experienceI’ve used the app to shop for years and it has been a lifesaver for a busy, working mom. This new app is awful. It often jumps over to the website when I click on things, doesn’t populate the correct items under sales, lists many common items as only available for in-store shopping… I could go on and on. The most disappointing thing is the loss of great customer service. The call that said “Hey - we’re out of this flavor that you ordered. Would you like this kind instead?” Not it is just a cancellation of the product in the app with no easy way to contact the shopper. Harris Teeter has always been my preferred store despite the higher prices because of the ease and convenience of the app and the great customer service. Now there is no reason to pay the higher prices..SunnyLHSVersion: 53.0

Get Rid of the GridThis app is horrible. The search feature is awful. Finding substitutions is difficult. I’ll search for something I know the store has, but it doesn’t show up when searching on the substitutions page. Also, exact matches for search terms don’t show up or show up way down the list. The “Weekly Specials Grid” doesn’t show all of the weekly specials and it’s hard to navigate. Also, many foods are in the wrong categories. Bring back the old “Weekly Specials.” I understand I can look at the flyer by tapping the link at the top, but I cannot add things to my cart that way. I can only add to a list. It also doesn’t take you to a product page where you can see all eligible items for that special. Lastly, if you don’t pick up your order on the same day you scheduled it (life happens), you cannot check in using the app a different day..Ffbf00Version: 82.1.0

You Can NO Longer get your Prescriptions through online shopping / Hate the new appUPDATE: Been a Harris Teeter customer for over 15 years but I guess its time to move on over to Lowes Foods or Walmart. Took me twice as long to do my order today. I tried to look past that and figured I would eventually get the hang of the new app. BUT THEN I realized I couldn't find a spot to add my prescriptions in my order which I have picked up for years through the online shopping. I added it to the “couldn’t find” area. Got a call just now that with the new app you can NO LONGER pick up prescriptions with your online shopping. I called the Harris Teeter customer service phone number thinking this had to be a mistake. NOPE. This is no longer offered because the new app doesn’t allow it. This is the biggest let down to me and my family. First post: Been online shopping with Harris Teeter for years. I was so excited to see a new app was coming. That was until today when I tried to use that new app. Oh my goodness, its awful. I can’t see any of my previous orders. Every time I try to view the ad to see what’s on sale it takes me to the website where it ask me to login again and adds anything I want to purchase to another cart, not the cart in the app. This is absolutely awful!!!.Binkle02Version: 52.2

Update to app disappointingWe have been Harris Teeter shoppers for over a decade and have been placing mobile orders through the app for almost 5 years. It took twice as long today to place our order this week. The changes to the app are not user-friendly. It took significantly longer to scroll through items to find our weekly staples even when using the recent items option. Some items are no longer available through the app and are “in-store only” purchase which defeats the purpose of placing an order online. You can no longer adjust increments less than a pound when ordering items from the deli. I guess the good news is we spent less money this week. Just didn’t have the time and patience to search through the app changes. Really disappointed in the update..Loyal Customer FamilyVersion: 52.0.1

Less than idealYou will notice that many of the positive reviews are from several years ago when HT had a customer focused app. What they have now is garbage in comparison. The search function is terrible, it often spits out unhealthy foods and things unrelated to what you are looking for because they are sponsored items. The sales are not nearly as good (now doing this by3get1 free scam and will not give you the fractional cost of an item like they used to), and they used to price out per ounce/lb for comparisons (I can do the math but it seems intentional to make everything harder for the customer). I used to love HT because they were a local NC company, I still shop here out of habit, but like so many things these days, it’s a less than ideal circumstance. I am already giving you tons of my money, please stop bombarding me with ads while I try to shop for my family..BlackvlVersion: 88.1.1

DO NOT BELIEVE THE 4.5 STAR AVERAGEScroll through the reviews over the past year or so. The vast majority are one or two stars. Since Kroger’s purchase of HT, the app is orders of magnitude worse, the process is far less efficient, and there are a host of products that are “delivery only” meaning not available for pick up (but clearly available on the shelves). HT employees are trying hard but clearly frustrated as well. We’ve been shopping with HT online almost since the day they offered it and it was SPECTACULAR - if your order was ready early, HT would let you know. Now, it’s basically your pickup time only. And the check in process where you indicate type of car and color when you arrive works maybe 25% of the time. I keep hoping that each successive update will return the HT app to pre-Kroger functionality, but it’s not happening. Moving to Wegman’s pick up..Matt P in VAVersion: 68.2.1

Please put the old one backI loved the old app. It allowed you to sort the milk or whatever category you were shopping for by sale special as well as nutrition requirements and brand. Additionally, it popped up more items at a time to compare. Now it takes forever and forever to shop. I can’t find the sale items and they are scattered everywhere. If it is a buy 4 get 1 free or something like that you can’t now click on that item and see what other variety of that item qualify you have to keep scrolling and hope you find more items that qualify for the sale. I started to shop elsewhere after using this app for years and wanted to try it again. Guess I will have to go back to the other store out of convenience , but not because of quality from that store. Harris Teeter you have let me down again!.JHof01Version: 58.3

A Big DowngradeThe recent transition to the new Harris Teeter app has me scratching my head. The old app worked very well. You used to be able to comparison shop 4-6 items at a time while scrolling through the sales. Now it’s down to 1. The old app was a 100% in-app experience, while the new one pops you out into Safari to look at the weekly sales. And the old app clearly displayed both the discount price and the unit price (per oz, per lb, per foot, etc.), and the new one does not. It’s like someone from the product team decided to make a new whiz-bang version without doing any insights homework on how people shop. Since the transition back in the early fall, I’ve cut my shopping down by about 75% with Harris Teeter due to this transition, despite it being the closest grocery store with all of my favorite brands. What a shame..Krob820Version: 53.2

Not made for in person shoppersThis app is not made well for in person shopping lists. You can’t type in a vague item and save it. Everything must be specific. Example: when you type in something vague like “potatoes,” you’ll get potatoes, corn, potato chips, and other random items that contain potatoes. Then you need to scroll and find exactly which one you want. Trying to create a list from the circular is confusing and doesn’t always take. I haven’t been able to make a list from my cart items. Instead I have to open every cart item and convert it to a list item. Even when I try to make my list online through my computer, it’s clunky. Other stores make more efficient user friendly shopping apps..Munnkey2Version: 94.2.0

New app isn’t as user friendly and good as the old appSo frustrated with the new app. The old one was much cleaner and organized. This one looks like a gutted, cheaper, more hectic version of Walmarts app and isn’t as user friendly. You have to sign in to shop and then sign in AGAIN when you check out. The old app had some bugs/kinks but I’d take that 10 times over than this new one :-/. I’m not sure why they seem to have downgraded the quality with this one. Even the look of it isn’t as nice as the old app. The only pro I can give it is that you get “suggested items” and if you spell an item name wrong, you still get inventory to pop up that didn’t used to be the case in the past. But overall… the new app is an absolute bust..Tko234Version: 53.0

Zero StarsI never write reviews for apps but the updated version of this one is so bad that I felt compelled. The old app was user-friendly, letting me build a shopping list before getting to the store and then shopping from the list while in the store. It let me shop from the weekly sale items and told me exactly what was in my store/where everything was located. The updated app has none of this. The splash screen is confusing and it takes a lot of clicking around to find what you need, you can’t search for items that are in your local store (or have any idea where they are located if they do happen to be in your store), and it runs several carts/lists simultaneously. It’s completely unusable. Was it tested with real customers before being released? I’m done with this app..CarryMeHereVersion: 52.2.1

App Development Moving BackwardEvery update of this app seems to make it a little more difficult to use. Things being rearranged and harder to find a have been going on for a while. Seems like they’re adding extra clicks for each task. Lastest update changed things from adding it to a card to adding it to a list. Takes a couple extra clicks to get it in the card. If there’s a way to toggle this it’s not intuitive. Can’t even see the cart without an extra click to open the menu now, since the lists have replaced the icon location. Some people don’t use lists, but you can’t order without the cart. E-commerce 101 is to reduce friction in the order, but it doesn’t seem like they’ve hired experienced enough developers and marketing professionals to understand the basics..Gordon RamswayVersion: 73.2

Update or downgrade?The app and process update is a turn for the worse. As long time express lane customers, it now feels like a mystery on what our order will contain. Something out of stock? I’ll find out once my groceries are at home and unpacked. The whole point of using the service is to save time, but when to have to go back to the store more missing items, no time is saved. It does me no good to get a retrospective report of what is missing, I need that info before I pick up the groceries. Also, groceries ready early, but the app won’t let me say that I’m on my way to pick them up early. What’s the point of being ready early? In trying to improve the process the communications from the store have been reduced. There are better options at competing stores for this new experience..A.R..Version: 52.2.1

Constantly getting worseThis app is updated constantly with a new interface, but it never seems to get better. It only seems to get more confusing. Easy updates that would help the user are never implemented even though recommendations are made to headquarters. For instance, why do I need to add the same car every single week when I pick up groceries? Why am I unable to save my car like every other app? Why when I go to past purchases do I have to scroll across one small section when the rest of the screen scrolls down with completely unrelated information. This app feels like it’s focused on selling unneeded and un requested information versus focusing previous purchases and user history..L_wyplashVersion: 88.1.1

Great app…when it worksThe app is great for adding items to my shopping list. I love that it tells me what aisle everything is on so that I can go straight to it in the store and that it gives me an idea of what my total spending amount will be. HOWEVER, once I get to the store and try to use the app to shop, it is completely useless. It no longer tells me the aisle number, instead it has everything listed as “aisle may vary” which is less than helpful. Also, when I check an item off the list, it pops back up a few seconds later. So I have to go through the list to try to figure out what I’ve already gotten and what I still need. The app seems to work great when I’m at home, but serves no purpose at the store..Brandimc81Version: 63.1

Awful UI with misleading fake status updates on your order.This app is incredibly frustrating to use; the search fails to consistently return basic items that are always in stock at the grocery store and appear when using the filters to look for things. The search results also seem to prioritize irrelevant results or provide incomplete results. The UI is confusing and difficult to use, and the app is missing critical functionality which it fakes. Specifically, the app will say an order is ready at the scheduled time even when the store is experiencing delays and the store staff confirm that they have not yet begun to shop for the items. Essentially this app lies to you and wastes your time. It is incredibly disappointing and in need of a complete, top to bottom overhaul..PiercecosmoVersion: 61.4

Delivery only!!??This is the most frustrating thing when you are trying to order on this app. If the food is in store then why does it need to be “Delivery Only” for any of the items? It makes absolutely no sense at all! This week some of the items I usually order every week is marked Delivery only, including one specific brand and type of cheese. However if I want triple cheddar in the same brand I can get it with my pick up order. This app needs help. Also the weekly add and whole app was so much better pre Covid. Also why does the app ask if you want to save your password and use facial recognition, but every time you get on it makes you type in your password. This needs to be fixed as well. Harris teeter was so much better before Kroger ruined the company..Blackwidow8776Version: 83.2.0

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