Fry's Customer Service

Fry's Positive Reviews

Love the grocery pick upI have only amazing things to say about on line click list!! I never have received anything I was unhappy with! I have ordered produce and I can honestly say it’s always picked with care, I have never had anything that wasn’t ripe , or too ripe , I feel like the 5 time I have ordered one line for grocery pick up they have done it with time and care! I love how the groceries are packed neatly and everything is together . Frozen items are packed in a double packed paper bag , in Az summer I appreciate that greatly ! Bags aren’t over stuffed . All dairy is packed together , all breads are packed together , not like when you go to the store and random items are in random bags. I absolutely love that frys offers this service and hope they never get rid of it! I also have had extremely friendly and helpful staff every time!! Thanks Kroger!.Chris 87539Version: 14.2.3

I use this all the time but it doesn’t work well with substitutionsI’ve been doing pick up options since the pandemic. For high risk people who still require precautions regardless of what the “current guidelines” are, this is the most economical way to get groceries. The substitutes portion is horrible though. Often the suggested items are not the same food but the same brand. Using the search doesn’t result in anything populating. I have to select “do not substitute” then write in comments to “you PLEASE SUBSTITUTE” and type in the item specific details. Then it’s up to the store to determine if they “want” to provide the substitution you requested. That varies depending on how often you use that store and know the staff. It’s been a constant glitch. By not providing a workable search tool, it limits the purchase options and causes more frequent trips or delays. It’s difficult for people who are disabled and/or still struggling with pandemic issues. There’s a huge population of customers who have to do a work around. I’m not the only one, and hopefully I’m speaking for others, that this is has a simple solution if you would put in the time to broaden the database offered. Improve the substitution choices please!.BellamialigaVersion: 64.1

Frys app /InstacartI am thankful that there are apps to arrange grocery/food delivery as I’m unable to shop or prepare food myself due to ongoing medical issues. Frys has mostly been lovely. Ive seen some snarky comments from delivery people from different companies re customers who are just too lazy to shop or cook for themselves. If only. So I’ve discovered that if my local store has in stock certain items I need, I have to shop the Frys app for delivery instead of Instacart if I want to be sure to get those items.. This has happened to me with several stores, there’s no way to ask that an Instacart shopper please go to a specific location. I’m not sure why as I thought it was Instacart doing the shopping for Frys even though I’m using the Frys website. As I pd to get free delivery through Instacart, it’s irritating to have to shop again and pay a $9.99 delivery fee and another tip when the Instacart app shopper could have gone to a store 5 minutes from my house that had what I needed in stock...not a store 30-40 minutes away depending on traffic. What I do like about the Instacart app and wish the Frys app would do is the ability to order +/- 1 lb of deli meat etc. Being limited to ordering 1lb of deli meat, I don’t eat that quickly and it spoils. Please ad this feature..IbiwisiVersion: 24.0

Worth the waitI managed to grab a set of Pioneer FS-52 floorstanding speakers on a special promo deal for $62 each with free shipping from California to me in Maryland (normally they are $199 each). Best deal on these speakers I have ever seen (read reviews on how good these speakers are) It said they were in stock when I ordered them back in early June. Mid-September they finally arrived. I still cannot believe this deal. Shipping these from California to me in Maryland had to cost what I paid. I wish that the website was accurate when they listed these in stock, but the second they were they were shipped quickly to me and were worth the wait. These are some of the best speakers you can buy for the money (@$199 each), so for $62 each shipped I stole these things. I wish they came faster, but good things come to those who wait. Fry's did try to cancel my order twice. I know they made almost no money on this sale, but it came through and I couldn't be happier. Speakers sound amazing and nearly as good as my KEF's (which I find to be the best sounding speakers I have ever heard. I was able to move my KEF's for living room music duty and these Pioneer's for my home theater. I found a matching center channel on eBay for half price as well. All in for around $100 I made a night and day difference on the sound systems in my house. Highly recommend getting on their email list to get promo codes allowing you to get these deals. I normally would be upset about the wait, but they kept me updated via email and I know they can't control when they get their inventory. Thanks so much fry's and I'm sure I will be buying more promo deals from them. A+ for customer service. Beware you might have to wait but for the price savings well worth it..Kevpm983Version: 12.6

Good app , bad search feature , horrible delivery svc ..I like the new app ok. It changed. It takes some getting used to from the previous one. The prices are not as easily found on shopping cart as individually listed as before. Only the total. I get delivery, as am a Senior Citizen and Disabled, which I assume is a majority of the delivery market, so should be more tailored to us as easier to navigate and read. We are older, ha. Also, I noticed entering a ‘search’ is a lot more difficult than before. It is very frustrating and many more frustrating steps. I almost cancelled my order and used Safeway ! I have shopped Fry’s/Kroger for over 50 years!! These changes are not good. I don’t know if it’s Instacart or Fry’s, but we don’t like them. Please take note of this, as I speak for many Seniors...we talk amongst ourselves.. us Baby Boomers.. you know. We are many. Also, the delivery people are changing and aren’t as nice as they were. In a hurry, and rude. Last one didn’t use the temperature controlled container for my frozen items, ice cream, etc.. and brought all my 60+ items and about 25 bags inside in 2 loads!! She dropped several bags at my door and crushed my bread.. I am very displeased, but what do we do? I am about to pay the extra and switch to Safeway!! This needs to change!! I did call in and told Customer Service and the representative noted it and promised it would be escalated.. no one got back with me. I just ordered again and I can assure you that I will be taking notes, as I pay delivery fee and tip. These are my thoughts and feedback. Thank you. Please restrain the delivery people, as they are the ONLY people we see during the experience and represent your company.. others would love to have a job if they cannot be efficient, productive and friendly.. trust me.. this is why people come from other countries and take our jobs, because our own kind are getting lazy and rude !!.Criddle2019Version: 17.5.1

APPS??Much to my surprise-I today learned that I haven’t been getting most of the DEALS that Frys has been advertising, and promoting!? I’ve used this same store on Bell and I-17for about 8 years-and even have a Frys credit card to completely get all the best!!? WRONG!! Today, I saw Raspberries for about $1.47/container!Wow, that’s great! When I scanned them-I noticed that I must have an APP in order to get that price!??Well-i thought that by using my scanner on my key chain AND my Frys CC-I could get the best dealWRONG AGAIN! They told me that I don’t have it-so I had to pay $3.27/container!? They wouldn’t even assist me with a download, or show me how to do it- so I left the raspberries and walked out!!! Guess I’ll use WINCO just up the street-at least I know exactly how much it’s costing at checkout!! By the way-I’m not the DUMBEST, just because I’m not good at all these computer generated pricing!? Are they hoping that some of us OLDER Idiots won’t catch on-and pay them more than things are advertised for!??.Schmalzie1Version: 57.0

Frys orderingI find the Frys ordering website to be a tad bit challenging but I am a 60 year old woman who has a new iPhone. But I have ordered twice before which those shops went well. Today I was unable to order steaks. I chose a larger family sirloins pack (4or5 steaks)& I also ordered another smaller pack of two steaks I believe. All I know is that it wouldn’t allow me to have it delivered within 5 hours or 2 hours. I think you’re really missing the Mark on this item which has to really hurt the sales. I just wanted 5-8oz steaks but I wasn’t being picky. I think it was going to be 6 steaks or so but it’s quite a big order. Makes me wonder what the sales look like on that particular steak. It’s really too bad. I will continue shipping at Frys because everything else is fantastic. I’ve yet to decide if I’m going to shop only at Costco or do we still need Frys? We still need Frys!!.CynthiaTrogdenVersion: 37.3.1

Pick upI am really liking your pickup service. It was trying at first but you have made great improvements. The people coming to my car are always smiling, upbeat, and able to answer any questions I may have. My only comment: picking out vegetables and fruit. I think all of us like our fruit different so I realize it is hard to please everyone. I would recommend at the end of this pandemic to improve quality would be to have a fruit and vegetable specialist who is trained to pick out quality food handle filling these orders. I quit going into the store because too many customers where coming in without masks. Even though I came at 6:00 am I found my self still in the store after 7:00. I appreciate your employees wearing masks and I thank them for doing so. It isn’t fun to wear a mask all day. Thanks again. I love Fry’s prices!.A Wittmann customerVersion: 22.2

The bestI'm a single mom who works two jobs. I scrimp and save everywhere but my time is my most valuable asset. Even with paying the $4.95 pick up fee, this app and Clicklist saves me hours each week making a list and going into the store shopping and checking out. I build my cart throughout each week and just checkout when I'm ready. 150% worth it. FYI your cart total doesn't include your Fry's coupons but when you pick up it correctly calculates so my total is always less. You can bring paper coupons and they'll add those in at pickup as well. Also offer Clicklist-only deals & coupons as well. Link your shoppers card & home page has a list of everything you've ever bought so you can quickly add regular items to your cart. I have raved about Clicklist for two years. App is so quick & easy to use. Perfect..SchukitVersion: 15.2.1

PickupFrys has made a tremendous effort to offer shoppers a safe and convenient way to shop. I have been using their service weekly for over a year now. The website has been easy to use,especially allowing updates until the end of the previous day, the availability of timeslots has never been an issue, and the best part have been your handler/deliverers. They have all gone out of their way to remedy any issues that have come up. My only complaint is that they aren’t allowed to accept tips. They’re really very special, and have put their own safety at risk during these uncertain times during the pandemic. I hope they are receiving compensation for their efforts. Again thanking Frys for an outstanding effort..Jjjjjj. bbbbbb.Version: 35.0

Process is not user-friendlyI think navigating from your shopping list to adding them to the cart is not user-friendly. I’m not sure why there is a “list” option. If someone is going to place an order they don’t need to create a list and then add it to cart. Obviously if they are shopping they are wanting to put in directly into the cart and proceed to check out. I couldn’t find an easy way to navigate and I ended up with duplicate items in my cart and then I had to go through and edit each item back to what I originally wanted because my cart and list somehow combined itself. now you may be sitting here reading this thinking oh my God how could you not figure this out. but I’m guessing that you are familiar with this procedure so it’s easy for you but for somebody that is not familiar with us and goes to place an order this is not user-friendly..❤urfanVersion: 49.1

Online pick up noticesWell I spent on hour online shopping (first time online user) I shop onsite with frys once a week for the last ten years. I was disappointed to find out at the end of my online experience the items I purchased would not be ready until tomorrow morning. I should have just did what I always had done and went to physical location. It would have been nice if there was a notice saying items for pick up will not be ready until the following day. Then I would have gone in. Now I have to call work and tell them I’m going to be late because I’m picking up groceries. Ps forcing me to leave a nik name to submit a review is also frustrating since it seems every nik name I think of us taken..GjigrVersion: 18.1.1

Happy Fry’s provides these services but...During covid I was skeptical going out but this had made things so easy and I love this service. I don’t even have to get out of my car! I don’t have to spend an hour grocery shopping and my social anxiety being spiked by being around people. However, there have been a few times where groceries were forgotten and even though I can come pick it up by 8pm, it makes me upset when I don’t have that kind of time and I have to call Kroger to get a refund. It would be easier if I didn’t have to call Kroger, I didn’t mess up on this. It should be that the click list team scans all the groceries back and whatever is scanned can be refunded to those people. Other than that, convenient, fast, very easy!.Michi TowleVersion: 33.3

Easy shopping appI’m really liking the updated look and ease of the click and go frys shopping app. I like that they added the coupon add button to each product but it’s on every product. So you don’t know if there is truly a coupon sale or not. So that’s confusing me. So I blindly pick the coupon on every product that I add to the cart hoping it’s got a coupon discount. Because honestly I don’t have time to go through the Digital coupons. I know what I want or need for my groceries. So if there is a coupon sale...great. I might be tempted to buy a different brand of the item if there is coupon discount but frys app will have to get more creative with their app to lure me in to choosing that sale item..Buckeye AnnVersion: 17.0.1

Life saver!As a working wife and mother of two school age kids, who is also expecting, you can imagine how much time and energy I don’t have to go grocery shopping. Click list has been such a blessing for my family and I. As I start to get low on an item I add it to my cart in click list and finalize it in the morning before I send in my order. It also saves me money because I’m not trolling through the isles looking for things I don’t need and it gives you a total every time you add something to your cart so you can budget better. Grocery shopping in my pajamas while drinking a cup of tea or coffee is the best invention for this busy Mama. Thank you Fry’s for saving me time and money!!.Danae R.Version: 13.4.1

App does not exclude categories properly and categories are badI do not like the coupon format change, which went from seeing coupons in particular categories in an expansion type menu (using + and -) to one that now forces the user to select which categories they would like to see, particularly because this selection feature does not work in the first place. For the past few app updates, I have been trying to exclude the ClickList Bonus section because I don't shop online, and although I have selected to exclude that while browsing coupons, it continuously shows up in the list. In the past, I would have just left that section closed and expanded the categories that are relevant to me, but that is no longer available and is not user friendly at all. Please fix this. Thank you..Fry's userVersion: 12.6

Difficult to useI’ve been using this app for a couple years now and it’s unintuitive. I don’t have trouble creating lists, but pickup orders are difficult. Every item is flagged with select a backup item and the default is Best Available. To select a specific backup or No substitution, you need to do that for every item. The specific items also list, find a backup. In placing the order, I had to sign-in twice, during which it switched stores. It took a few tries for me to be able to change the store location. I realize this has to be complex, but it’s definitely a deterrent to pickup orders..AbqkathyVersion: 47.0

Fry’s PickupI appreciate what is done for me. Generally, I have no problems ordering or picking them up. A couple times I have gotten home and spoiled food has been given to me such as overripe Campari tomatoes on my last order which had to be thrown out. They were split and squashy spoiled. Strawberries and gold potatoes were over spoiled and not good either at two other times. The strawberries cost was refunded but I didn’t report the other two times . The pickup persons need to watch more carefully?? Maybe this will help the service to fully improve on what is chosen inside becore it gets to my car trunk. I do not see anything until getting home to put it away. Thank you..Del Lago residentVersion: 27.1

Happy customerI’ve shopped at the same Fry’s on Cooper and Warner for about 6 years. I love my Fry’s, know the order of the store well, and love many of the workers there. From my favorite deli female manager, to the check-out staff, the best baggers and cart guys, I‘m very happy with this store! Even the sweet guy that sweeps the floor is friendly. Now that I have started click list I’m even more obsessed with Fry’s and tell my friends it’s the only way to go. The guys who bring out my groceries are so friendly, kind and efficient. The groceries are picked out as close as I could possibly ask for. It’s amazing!!!! I’m very happy with Fry’s click list thank you for all the hard work. It is so appreciated..Wood_FamVersion: 19.1

48th St. in Carefree highwayWe were camping and went into town to the fries on Carefree highway to get some of the things I always forget at the checkout I realized I forgot my wallet so I called my friend to loan me the money till we got back to the camp when a man named TED Who is I believe an assistant manager walked up slid in his personal debit card and paid my bill it was $62 by his actions I was blown away I have done it for other people but never has anyone done it for me as I told my friend when he got there we tried to pay Ted back but he would not except it he just said pay it forward So with that being said I have and I will continue it gave me a whole new outlook on people.Al galinisVersion: 31.0

Best grocery app however.....I have praised Kroger/Fry’s for having the best app for grocery shopping (and I still think it is!) however since the update before the last, my app has been glitchy in that when I remove items from my “Cart”, several keep appearing when I navigate back to the Home page to look and/or add more items. I have been trying unsuccessfully to remove two items prior to sharing the Cart with my daughter so she can go shopping for me. I also have one suggestion which I realize may be difficult but the last thing that I think this app needs in order to be perfect is to show when items are out of stock at “my” Fry’s location..Heather in AZVersion: 19.3

Like this service, but there’s a few drawbacksThe pick up associates are very polite, helpful. I continue requesting a shaded area over the pick up parking. It’s too hot for their employees to stand in the hot sun, on the hot asphalt, unloading groceries. I turn off my car engine to lessen the heat. I’m a big fan of their rotisserie chicken. I wish they were ready before 11 am. I make my pick up time for 11:00, but I wish those delicious chickens were ready sooner. 🍗🍗🍗 They updated the sale items to post in the same window, which is very helpful. Some photos of item are very small. You must click to open the image. (On my iPhone, that is)..AZ Desertgirl1Version: 61.0

Be CarefulFor the most part, I have no problems with this app/service. But it’s not without problems. Coupons don’t always work, sometimes they just won’t apply. The search results aren’t the best or most accurate. But Fry’s uses instacart shoppers and that’s where you need to be careful. If you use delivery, CHECK YOUR RECEIPT IMMEDIATELY! I’ve had way too many delivery people make up random substitutions, you don’t get notified, then you get charged for something you didn’t order and the driver likely kept it for themselves. This has happened multiple times. Fry’s window for getting refunded on those items is very small so act fast. At least the refund process is mostly easy..Bobby_SiSenorVersion: 70.1

Why not five stars?I would definitely give it five stars if the website wasn’t so confusing. But search drives me nuts. Half the time it can’t find what I’m looking for when I know that it’s there. Example: search for “cat food“ results in “no item found.” An hour later it lists over 300 items. Wow! That was a fast restock! It’s also difficult to understand where you are on the website. Are you on Click List? Apparently not, since the list sometimes vanishes. There have been improvements since I first started using the website but it still needs some work. Don’t get me wrong, I love Click List. For handicapped people it is certainly an improvement over riding around on electric cart. The Click List employees are great..SweetAlice43Version: 13.2.1

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Fry's Negative Reviews

Horrible program, good luck registering your card!So I walk into my local Fry’s Food in order to buy some items on sale. I find out that I now have to download their app and register my card to get the digital coupons and the advertised sale price. I put in my email address and phone number that’s associated with it and it says my info is incorrect. I go to the customer service counter who says I have the correct information and it should be working. After she cannot figure it out either, I figure I’ll just register for a new card. So I follow that link to get a new card set up and put in my only phone number, and guess what!? I can’t use my only phone number because it’s already linked to my other card! So I try to call their customer service line since the store employee was no help and get a message that there’s a long wait due to high call volume. Rather than wait, I put back my groceries on the shelves where I got them and left the store. Congratulations Fry’s, you’ve just lost a loyal shopper all because someone had the bright idea that you can’t get the sale price without your digital coupons! It’s not enough that we’ve already registered our personal info on your shopping card, but now you’re making it near impossible to actually get the items you advertise as being on sale. Luckily Walmart does price matching without having to use your poorly designed app. You may want to reconsider this decision as there are many older people who would have given up long ago at trying to figure out your app..AmblyopicVersion: 13.5.1

App is difficult to use, substitution method is badThe app for pickup orders is difficult to use, and you can’t add discounts that are on your shoppers card to pickup orders. You also can’t use paper coupons at the time of order on the app. Additionally, you have to either select to allow substitutions or not and won’t THAT be a surprise because you don’t get notified of substitutions ahead of time, they just make them. That worries me because if I’ve selected substitutions are okay for Turkey sausage, if they’re out of stock does that mean I’ll suddenly receive and be charged for beef sausage? I’ve also found that if you don’t allow substitutions and they delete something from your order and it causes you to go below $35 then they charge you the pickup fee of $5, which is unfair and then you have to go through the customer service rigmarole. Other stores have these issues sorted out so there’s no reason that a huge chain like Kroger shouldn’t be able to handle this by now. There’s no excuse for this being new as it’s something that’s been in the works for two years. It’s not that difficult to notify customers of substitutions and issues so that we can cancel our order if needed. I really don’t want to end up with a bunch of groceries I don’t really want and I’m not able to go into a grocery store right now because I’m not able to walk. I’m at their mercy and they’re not doing a very good job..Amyo85Version: 40.0

The fry’s app could use an improvement.When I shop online on the Fry’s website I usually add items to my list as I’m scrolling through the weekly Ad. This is an easy thing to do when you’re using an actual computer like a laptop or PC but not so much when you’re using a smartphone. Why? Because I’ve noticed that the ‘add to list’ button is replaced with a ‘shop now’ button on the mobile version of the app. What’s worse is that when I click on the ‘shop now’ button, it doesn’t even redirect me to the item that I had just clicked on. It just takes me to a list of the items on the ad but now I have to scroll to get to the item I was trying to add to my list only instead of being able to do it off the ad view I now have to find it through a list. And to make things even more confusing the add to list button is easy to miss on this menu because it doesn’t even look like a button, ‘add to cart’ is the only one that looks like a button so I nearly missed the add-to-list button on this menu. Talk about a messy setup. Fry’s ought to test their app with one of those eye movement experiments where they have people look at the app and a machine analyzes where their eyes are moving and what their eyes are drawn to..FrostByt3MethODVersion: 58.1

Slow and time consumingLove being able to use the app but patience is not my strong suit. 1. The app responds so slow and sometimes not at all. 2. Filtering options to speed up the process are almost non-existent. 3. Viewing coupons and deals only shows the 1st few words of the item and that’s usually the brand name and the image is so small, you’re forced to guess and open each to see what the item is. 4. Adding a item to your list doesn’t allow you to actually add to your cart. You have to go to the items page to add to cart…a 4 step process! Come on Kroger…get your IT team to do some actual user interface testing!!! You’re a 31.4 billion dollar company because of your customers so show us you appreciate us as much as we appreciate you!!! Update…currently 12 of us waiting in pickup at 5:30 pm with only ONE person bringing orders out!! Yuppers slow and time consuming! Try asking your lameass programmers to add an overbooked feature when your stores are understaffed!.BertaBella612Version: 39.4.1

Good concept, poor implementationI’ve used this app twice and it’s pretty glitchy. For one thing I have to start at square one each time I use it. That’s annoying. Secondly it’s not setup well. For instance in dairy all the items are higgly piggly, all the butter isn’t listed together. I did, finally, use the search function but unless you know EXACTLY what you want you’re screwed. You’ve got to watch the quantity carefully because sometimes moving from one menu to another the app will increase your order. I’m not even sure it’s not intentional! And lastly substitutions. The app made me uncheck each and every box if I didn’t want substitutes even though there’s a switch that says global no substitutes. I’m wondering what someone would substitute for a banana? And although I looked carefully for it I didn’t see spices. They may be there but I’ve invested enough time in ordering as it is. It would have been faster just to drive the mile and get the stuff myself, which I would have but I had my leg operated on and I can’t walk for a bit..TagurritVersion: 16.3

Worst app I’ve ever used in my lifeI tried making an account 3 times. The first time it said the account was created but they had technical difficulties signing me in. I tried again, and it told me the email was already in use. So I tried to do “forgot my password” but it kept force refreshing the page before anything could happen and giving me more error messages. I tried 2 different email addresses, same thing. I finally was able to make an account on the browser, but I cannot sign in on the app. Even though I am logged in with the same email address and same password (copied and pasted) on the browser. I would rather use an app. I have to do order pickups frequently and with it being this much of a headache, I’ll probably just take my business elsewhere. I am technologically literate and have over 500 passwords saved so the problem is not user error, I know how to make accounts. Please fix your app. I have updated it to the newest version as well..MeybunVersion: 57.0

Only downloading this bc the grocery store is close to meI think it’s ridiculous to expect customers to download an app, add coupons and then check out. I have been using Kroger stores for years and think this is the stupidest thing ever. I went to buy nectarines for 88¢/lb, but at checkout they were $2.99/lb. I went to guest services who said even though the fruit was advertised as the discount applied “with card” it meant with the app and coupon already clipped. An unnecessary extra step that makes me hate this store. I should not need to download an app to use coupons when I’m already a member. I’d rather drive the extra miles for Walmart, where the prices are advertised and rung up the same, than sit in my car or wait in the grocery store to clip coupons on an app. Further, the app won’t let me or my partner log-in with phone numbers or member account numbers. We’ve tried two different phone numbers that are accepted at the register. What a frustrating experience..Jfnfielwn847294Version: 60.1

DownhillI have been using this app for like 2 years now because pick up is a game changer with how busy i am. a few weeks ago i was charged on my card because someone many states away used my card? linked to MY frys account at a kroger store to buy a gift card.. all by using my number-dont know how thats possible or how they got my number but i took my cards off out of precaution - but why the heck is kroger stores allowing to use saved cards on frys accounts when frys doesnt even allow that in store? and there was no way to report it in the app. ever since i took my cards off i have not been able to add ANY cards again. gives me a failed to submit card info notice online and in the app so i havent been able to do store pick up in over a month and it is a huge inconvenience that i opt to do most of my shopping at target since i can do online pick up there..@SteezyEvelynVersion: 79.2.1

Glitchy appIt’s convenient sure, but just barely: App is super glitchy and about 1/3 of the time the cart or search don’t work and you just have to come back later and try. They delivery only items are mixed in with pickup items and I almost always end up with something in the wrong cart. Filtering is impossible because you have to redo the filter after every item search! There is no way (at least that I can figure out) to add items from your shopping list or from the flier/ads to your cart. If there is a problem and they have to rescan your items in person (which has happened 5 times this year, so not too uncommon) they can’t/don’t add your shopper number on so IF you notice, you have to go in to customer service and have them manually adjust all the sale prices by hand and you don’t get fuel points in those instances. There is no way to complain if something is missing or moldy. You have to call in, wait on hold, be transferred, wait on hold, get a manager, and then wait on the phone while they refund whatever was wrong. This is probably a *feature* not a flaw so that people don’t find it worth their time to complain if something is missing or moldy or past date. But it makes me like the Walmart app better because I can flag missing items from the app without calling in..MisdemeanorMVersion: 53.0

Literally non functional.Fresh install - App doesn't let you sign in. Resetting my password worked to let me in once, but the app simply hangs if you open the app and sign in again. I don't think it's successful at reaching the server - putting in an incomplete email and wrong password doesn't yield a different response to a correct email and password. Even waiting several minutes yields no results, not even an error saying try again. When I did get the app to sign in via the password reset it claimed there were no stores within 500 mi of my location, yet I've got one less than 2 miles away and several more within a 10mi radius. The app seems to essentially open a browser window within the app rather than being a standalone app itself. The one time I was logged in, the "cancel" button remained in the upper left corner - this would send you back to the log in screen that doesn't function..ChancemuskyVersion: 66.1

Your pickersMy wife and I decided to use click list. First and foremost we had to go on the computer to order our items because your app isn’t worth a bag of hockey pucks. My wife went and picked up our items and low and behold we didn’t get quite a few items we ordered. Whom ever your pickers are need to be TRAINED! They are terrible. They also gave my wife an attitude. We will be going to another store and actually picking our own items because your employees are terrible and have a huge attitude. If I knew your corporate address I would WRITE A LETTER to the CEO. I saw the “Kroger commercial” thanking your employees. They need to be retrained in customer service. I will never thank an employee of Fry’s. FYI: This was in Anthem, Arizona. I also tried to return something and instead of I’m sorry or we can’t take the item, I got someone in the customer service area who rudely pointed to a sign and stated, WE CANT TAKE IT BACK! The person who brought out our order was rude to my wife as well..Bigsurferboy75Version: 21.7.1

Unresolved issuesI loved the Frys app for a long time- it was pretty streamlined and relatively easy to use. But for the last month or so there have been a few very frustrating glitches. 1)My order has been cancelled when there were still times available for pickup. I was able to go back and reorder everything, but if I hadn’t randomly checked my email I wouldn’t have known and would’ve showed up to a pickup time with no order. 2) the substitution option no longer works. This is SUPER FRUSTRATING!!! Typically if something isn’t available you get a text and the option to review (approve/decline) substitutions. I get the text but there’s an error EVERY TIME I click the link for substitutions. I have updated the app probably 3-4 times since this started and it is never fixed. I’ve submitted feedback and comments, and nothing. Getting substitutions that I don’t want us super frustrating and wasteful PLEASE FIX THIS!!.Bunch2223Version: 38.1

Constantly logs me out, can’t print a shopping list.I have been using this app for 3 years and hate it. I can’t even print a shopping list, since one item takes up 1/4 of a page. I’d use the app in-store but it keeps logging me out as soon as I enter the store. And the store wifi is so bad that I can’t log back in. The app is also a sensory overload with all of the advertisements. The lists are a pain to organize, especially if you decide you want to shop instead of get it delivered. I also really don’t like the layouts of the shopping list within the app which is glitchy and often puts the item under the banner and shifts things around as you are shopping. I do love the store itself. They always have what I need and more. I wish they had a simple shopping app where you can just simply scan in what you need and get a printable or at least accessible list that is easy to read..Missy-izzyVersion: 63.1

App issues and pick upOrder substitution doesn’t really work as well as I thought it would. I had two items I needed to sub and it only showed me one. They both had the check marked for allowable substitution. I had to buy the item on a separate ticket with a couple hours later time slot. I just woke up but I placed this order yesterday so I didn’t have this issue. This app is not as convenient as I hoped. I called the customer service, they called the store and the store AT FIRST said they couldn’t modify the time slot for the ONE item I couldn’t substitute in the beginning. I asked the rep to have the store cancel the order then. She placed me on hold and when she returned she said the store changed their mind ad agreed to NOW add the one Item to the order in my 7am to 8am slot. I cancelled my order and need to give this less than one star but I know that’s not possible. Going to shop at Walmart instead..WesliesnipesssVersion: 42.4

App complicates the in-store shopping experienceI get emails from Fry’s telling me about digital coupons with a link to download them. I click the link, it opens the browser and asks me to login EVERY SINGLE TIME! So, I open the app and cannot see the coupon referred to in the email. Why not have the link open the app? The COUPON tab has 360 coupons one has to scroll through to find the coupon mentioned in the email. I think this app would only be useful for people who want Fry’s to shop for them. I cannot access the app in a Fry’s store. I think their WiFi blocks it. If I can open it, It tells me I have no digital coupons saved. Making someone download a digital coupon to use it complicates shopping. Why not make it easier for shoppers by removing the DOWNLOAD COUPON step? Customers already have the card so you’re already collecting data..Outta here 0629Version: 20.0

ABSOLUTELY THE WORSE GROCERY SHOPPING EVER!!!!!I have tried this service 5-6 times and not one time has it gone well. I’m asked to choose the store nearest my home. That’s a complete waste of effort because InstaCart sends the proxy shoppers to whatever store it chooses. Which means that if you put items in your cart that are available at YOUR chosen store, they might not be in stock at InstaCart’s chosen location. So on every occasion, 50% of my groceries are refunded. That makes it impossible to shop for meals. Say you want to make chicken soup and you put chicken, noodles, broth, herbs, carrots and black pepper in your cart - all of which are in stock at your store. Instacart goes to a completely other store that’s out of chicken, noodles & carrots! How does that work? This time, the store was out of most of my items. I had to cancel the order midway. Which is ridiculous with Fry’s charging $9.95 PLUS $5-$20 for the driver! I called the corporate office and spoke to a regional director for Kroger/Fry’s. He had no idea that Instacart was going to whatever store it wanted. That was a year ago and nothing has changed. I don’t have this problem with Smart & Final or Safeway or Albertsons or Whole Foods. ONLY FRY’S! What’s worse is that the executives at Kroger do not care. This is my last online order!.Exxtra FoxxVersion: 53.2

Terrible!If you are in the Buckeye, AZ area, do not get this service! I have used this for almost a year now and it’s worthless! The service was great for the first two months but has totally bottomed out. Items are substituted even though I ask for nothing to be substituted which ends up costing me more $$. I ask to be notified when my groceries are brought and they’ve been left on my doorstep with no notice. I have carnivores in the area! I don’t want to open my doors to a pack of coyotes especially when I have small children with special needs. I’ve tried to talk to customer service about this repeatedly and I’m disconnected. I will not ever do this again. On that note, I need to go back to the store to pick up the things that my shopper said weren’t available. We always go back and only one time couldn’t find something. It’s ridiculous..Tess1393Version: 53.0

Love the ideaBut this app constantly does not work or allow me to put in a pick up order. It crashes constantly, and will change screens so it’s impossible to do anything on the app. I used to love it because I was actually able to order and pick up, which is so convenient for me, but now it doesn’t allow me to use that feature anymore. It constantly takes me to a “choose store” screen even though I have already designated a store. Super frustrating and makes me want to quit using the app entirely because of the constant glitches. Also sometimes I do not trust ordering produce as I have been given moldy items before. Usually the pickers are good though, about 80% of the time (before the app completely stopped allowing me to order online for pickup for some reason). Just super buggy almost consistently..MaxdelarosaVersion: 68.2

ComplicatedI used the add to shop. When I circled the item I guess it gets added to a list. But on the add special there are usually multiple items listed. Example your 5 items at 1.00 discount. I could never figure out how to change it to the correct item let alone add it to my shopping cart. I was never able to see items in my cart reflect the sale price. Towards the end when completing transactions there were three items that had a price change. But it never allowed you to remove them. Only option was to agree to the increase and proceed to checkout. Not a very good option since I am a budget shopper. I was Leary about using this and personally prefer to pick my own fruits and vegetables but I have been sick and thought I would give it a try..CasatlcVersion: 35.2

Needs improvementThe app frequently fails to load previously saved items, forcing you to go to the web version (and remember what you already added). Many items in store cannot be found using the search feature. Nutrition info is absent for many items or a poor quality photo that you can’t read even if you zoom in. The special instructions box will not let you use abbreviations and will autocorrect you, making it difficult for the shopper to understand what you meant. I’d also like to see a feature for “no bag list” that applies to every item rather than having to put notes under a random item. I can’t even count how many times I have received plastic bags that I need to reload into my re-useable ones. Who knows if they get thrown away or recycled from there?.Better luck next time 2Version: 15.0

App Is Constantly BrokenI’ve been using this app for almost 3 months, and I am shocked at the 4.8 star review. Are these bots? This app is constantly BROKEN and/or GLITCHING OUT. I spent 30 minutes adding items to my cart for pick-up, just for the app to be broken when I go to schedule a pick up time, making it impossible for me to go through with a pick up order. I called their tech support just for one of the associates to tell me I have to do the process all over again on the website because this is a recurring issue. WHATS THE POINT OF THE APP THEN?? But wait, there’s MORE. Today when I went to sign in, IT WOULDN'T EVEN LET ME, so I continued without signing in, and I couldn’t even use the search function because apparently there is an issue with that too. FRYS PLEASE FIX YOUR APP..زينه🌸Version: 63.4

Good selectionI like the supplies/food I can get at our Fry’s location but honestly I stopped going. Why? Because the last 4 times I did pick up, the employee wanted to take my debit card inside to scan it, then bring it back with receipt. Which makes everything take so much longer and taking my card out of sight, not fond of. They had these hand scanners that they were using at your car, but now they aren’t. So, idk if it’s management that isn’t handling this situation OR if it’s a money problem, but they need to either get the hand held sets back or find a way for payment to run through the app, without handing over debit card. Like Walmart does. I did file a formal complaint. I have not gone back to see if they fixed it. This is the Yuma Arizona location..Kristi1964Version: 53.2

Use to be my go to way to get groceriesThis was the way to shop. Make the menu, go to the Frys app and find what was needed on ClickList, pick a time after work to get the groceries. It was worth the small fee for me to pull into the parking space, wait a few and have the weeks groceries loaded into the back of the car. Then at the beginning of the year the system crashed and burned. I kept clinging to the hope that they would fix the endless technical difficulties that crashed every attempt to place an order, and wiped out several orders after an hour of frustration. This is February and there is no change at all. This was a smooth app with minimal issues and none were technical difficulties. Now it seldom works, never for more than a few seconds at a time, and it is like a revenge of an IT guy as he was leaving the company. I rated five stars when it started, now it’s a minus ten..JonsnanaVersion: 13.4.1

App Needs ImprovementsApp works well enough to get by but doesn’t provide all options that may be offered in the weekly ad. For example, 18 oz blueberries are in the add but not an option to add to your cart. Additionally, the app provides you the weekly ad, if you click on an item it’ll add it your “Your List” but not to your cart. So not very user friendly in that respect. App also doesn’t offer you the option to pick your own substitution like instacart does. You have to rely on the staff to pick for you or choose to have no substitution and forego that item altogether. After a purchase/pickup has been completed, you can see a receipt but it doesn’t show you the items that you weren’t able to get. So if you lose the printed copy, you have no reference to add it to your next shopping list..FelasiVersion: 25.3

Errors galore!I downloaded the app to be able to use a digital coupon and this was the beginning of my downfall. I tried to sign up and entered my number and received a something went wrong error. Fine, maybe my # wasn't registered. I tried again, whoops something went wrong again.. x3. No additional information so I was not sure if it was something I entered, or an app error. I gave up but in the car I decided to give it one last go, hoorah it finally worked on the 5th attempt. I then went to the weekly ad and tapped on the item to clip the coupon, bummer.. another error: There were no results for "FRYSWeeklyDigital1." Try searching another term. This can be avoided by navigating to Savings, view all coupons, and clipping from there but why is the functionality broken from the ad?.HypnotoadBzzzzVersion: 50.1

Fry’s AppThe Fry’s app has been “updated” unfortunately my phone does not support 15.7 or greater so I can’t get access to the app and apparently not able to get digital coupons…not everyone has the newer phones, one we can’t afford a thousand dollars or a new phone or need all the newer bells and whistles. So….guess I have to shop elsewhere since many of Fry’s discounts are tied to the digital coupons and some EVEN digital coupons AND card. Really????? Also very difficult to submit this because all the nicknames that are needed to submit “have already been taken”. Really? Even my horse’s name has been taken..even BBQ has been taken…maybe because I entered 2 stars which is decreasing to 1, let me try 5 stars and see if it goes through???.TxvbjeyVersion: 57.3

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