Shopify Inbox Customer Service

Shopify Inbox Positive Reviews

First Time Using Shopify InboxHello! So last week I’ve have been informed by Shopify that they have came up with a new invention to help customers get all their questions answered as they are shopping in stores called Shopify Inbox. I’ve taken the time to download it just to see what all the hype is about and so far so good, i like it. . It gives me the options to add my own Most Commonly Asked Questions that customers would typically ask when it came down to it . The other thing I like is when it keeps track of all the conversations from each customer to pick up where they last left off. . Another great feature i thought was interesting is when they have space for the store owner to write down notes that other staff members can’t see unless they have permission. . Lastly the customization was my favorite part of the app I had the option to choose Let’s Chat or the typical message button I’m still learning the app since I haven’t had it very long so more updates on the way!.Drogo's WomanVersion: 5.12.1

New integration is losing my company moneyI absolutely appreciate the app being free. But!!!! the whole point when it was Ping was for a customer to be able to reach you in real-time if they had a question by clicking the ‘Chat With Us Button’. The speed of being able to reply to a customer while they were in the store was invaluable and converted to sales. This new Shopify Inbox….absolutely no notification. I’ve had to add a Quick Reply message to compensate that says we are helping other customers and we will answer their question as soon as we can because we are not being notified. The Ping was amazing because even if I was sleep that distinctive sound would alert me a customer had a question and I could respond before they left the store with items still in their cart. Lastly when I tested the Inbox the delay from me acting as a customer and sending a question was an intensive amount of time. I know change and bugs need to be worked out. But I would literally PAY to have PING. The inbox leaves a lot to be desired. The premise was that this was to make it easier to manage customer conversations but if we are not receiving notification that a customer needs assistance in real time this is actually doing more harm..California2244821Version: 5.0.1

FunctionalI like that the app is free and has some built in features like automated FAQs and integrations with Apple / FB / Shopify Chat. I don’t like that you’re only able to set an away message for your unavailable times and that the app doesn’t respect those times you set and notifies you “a customer needs a response or they may leave your store” when I’m trying to set some boundaries for work / life balance on my weekends. Ideally I wish there was a way that you could set those availability times to disable the chat option on your site. I understand the thought process that it’s a potentially lost lead, but having a chat feature display when the chat isn’t actually available is a worse customer experience. I sometimes go through the hassle of enabling and disabling the chat manually, but more often just finding myself leaving it disabled..SomeknightVersion: 4.1.0

Shopify is not wrongNot wrong the sense that Shopify Inbox helps with conversion. It does this because it’s super easy to communicate 1 on 1 with live web customers who have questions and the ability to respond quickly. After the easy chat setup and using it, it took on a life of its own. I’ve never been able to reach that many customers live at once. So be ready for close customer contact (game changing) or turn it on when you’re ready. Room for improvement: reporting and analytics by custom category, export everything. Also allow users a SHARE button to forward all or parts of conversations and contact info to email or copy to other channels. I can’t give everyone Shopify access, so let users share outside the network. Please! That would be 5 stars….BtgableVersion: 8.0.0

Great overall, but needs availability scheduleI love this chat box. It is super easy to use. It stores all of a customers chap history. The notifications work great for me. I love how easy it is to link a product from you site into the chat. I’m honestly surprised it is a free option from Shopify. It is a great value add to my website This is a 5 star app EXCEPT, they need to install an availability schedule. The only way I can figure out how to do it currently is to manually switch it to “away”. First, it’s annoying this has to be done manually. And secondly, the customer still thinks your chat is active until they send you a message. This is a bad customer experience. The ability to schedule when the chat is active on the website would make this chat box perfect!.O-Town69Version: 5.16.1

No customizationIt’s drives me nuts that I can’t set my availability hours. I’m getting chat requests when I’m in bed at 1 am because my store shows I’m online and available to chat. I reach out to customer service and they confirmed there is no way to set hours. What? On top of that, I don’t always get a notification when someone chats. I opened the app today to see a message that was 4 hours old. It would be nice to set hours and let people submit their question for a later reply. Also, it would be nice to have a text sent to me when I have a chat request, and even that I could just reply to that request via text (using a masked number). This is all standard functionality that was included in most apps when I was using woocommerce. I will upgrade my review when some changes are made..Joseph CondonVersion: 5.0.1

Amazing feature, but I get a ton of spamThis app is great when customers have questions and I LOVE that I can see if they have open carts. However….lately I’ve been getting nothing but spam in the middle of the night waking me up. Sometimes multiple chats over and over again at 3am. I’ve edited my store hours, but wish I could close the chat for anyone outside of the US/Canada. I know all those chats coming in the middle of the night are from overseas scammers and it’s bothering me so much I’m considering just turning the whole thing off…which I hate to do since I have closed sales with the chat feature and do really love it (in the daytime!) I hope the shopify chat developers would consider adding a location filter to the chat. 🙏🏻.Mama swayVersion: 7.6.3

Shopify InboxOnce I figured out how to pay attention to this, I found it helpful. Customers now a days prefer to type rather than call so it gives people quick answers. Also, I appreciate being able to list a few typical big picture questions and answers, that they wouldn’t necessarily see on my site..CalligrapherHollyVersion: 5.10.0

Great appTo the developers, when you archive messages, they reappear. There’s several glitches similar to this. The app does a great job allowing you to search your store for products and allowing it to have canned responses. I would like improvement to the AI functions where it doesn’t require an order number if you can look up the customers first and last name, or their email address, or their phone number. This would help when they are looking for a tracking Information, so a live agent does not have to get involved. It would also be great if you can add some other intuitive AI features that would suggest resolutions for the customer..A135.123Version: 3.1.2

Okay, still needs workCustomers use this quite a bit, so that’s both a plus and a challenge. However, notifications seem sporadic, so I often miss messages. Supposedly you can set a message to auto-respond to customers , but when I try to do that on iPhone, I get an error saying I must pick a time zone from the picker below. There is NO place in the app to do that, and clicking okay to close the error results on losing the entire message I had set up. It ought to pull a time zone right from our site….. And, since you can’t actually choose away hours (big issue) it really doesn’t need a time zone anyway..Skyclad the Love FoolVersion: 5.1.0

Basic but worksExtremely basic chat app with no other functionality. The notification sound is very quiet. Would be nice to be able to change that like with others. It shows you the product name the customer is looking at but that’s not really enough. It needs a clickable link to the product and to include the product SKU. Other website chat apps have more advanced features, like the ability to see a list of visitors on your site in real time, their location and cart. Would be nice to have that live visitor view on this app..JovialcityVersion: 6.16.0

Great but needs away hoursThe app works great especially for being free. I’m looking to switch from Intercom and save money however, you can’t set store chat hours which is a huge downside. Needing the chat to send a message after 5pm that says we will be back tomorrow as we get messages in the middle of the night. I would give 5 stars but the store chat availability is an issue that needs to be fixed. Sounds like a common issue amongst other reviewers so hopefully it’s added to an update soon..Lauren1522Version: 5.0.1

A good start..I’ve had my saved replies removed/deleted twice now.... why? I would like the customer to fill out who they are and possibly see if they've ordered before, if they have abondoned cart, etc so you know who you are talking to. Right now it's just a generic ID being assigned to each person and I find that most conversations because of this are very unnecessary. When I fill in my info on a chat box it's because I need something or help. I find because it's so easy to enter anything, useless time is spent responding to people who don't respond back..Siraj0110Version: 2.3.1

No Images in ChatI love the app, it works great. Sometimes there is a slight delay with receiving messages from the customer, but it’s nothing drastic. The only thing I hope to see is the ability to receive images from customers. One of the things we use the chat feature is for receiving discount codes. Customers need to be able to send in a screenshot as proof of giveaway completion. Unfortunately, we don’t receive images. We hope this feature is added in the future..George DreemerVersion: 1.6.4

It’s pretty great!It’s pretty great. I love the automated messages that are available, etc. since it’s only me responding. The only thing I’m having trouble with is that I noticed that if the same person reaches out twice, the second time they aren’t sent my hours and I just had an issue with that today. The first time they reached out was a month ago and this time they reached out at 4am and and obviously I was asleep, but the message about my hours didn’t send to them and they yelled at me..Christiana1993Version: 2.2.2

Needs improvementAs the founder of the company and only Admin of the company Shopify store, Ping should allow the user of the company iPhone to chat with customers on it. Instead, it gives the message “You need permission to chat with customers” when a customer asks a question through Ping. There is no clear path for the Administrator to use to correct this. Not happy. This was not a problem prior to the recent Shopify Ping update. Fix this..T101xxxVersion: 3.1.5

LIMITEDI love the integrated features with Shopify like being able to seamlessly share product links, invoices and discount links...but the limitations with capturing the customer's information before starting the chat is annoying and actually counterproductive. If i dont know who i am speaking to or how to reach them if I missed their chat request then I have no way of following up with that potential customer. Very bad, and because of that reason alone I'm switching to the "Pure Chat" app until Shopify fixes these annoying limitations..Blxck airiusVersion: 1.7.3

Does what it’s supposed to but…It gives me ghost notifications. I have went through everything I can think of, including every conversation of the thousands we have since starting this last year, and I still have a notification for an unread chat. It is very very annoying. It also needs to communicate better with the web version. I shouldn’t need to mark as complete on every conversation on every device that is used..JustAguy189Version: 7.1.2

ConvenientThis app has been one of the most convenient ways for us to communicate with our customers. Sometimes our other social media apps get to inundated with notifications and it’s hard to keep up with. With Shopify Inbox you know you that every notification is a customer wanting to get in touch..Nespoli JewelersVersion: 7.4.0

AwesomenessLove how you can interact with the customers right through the app! Really allows a small team to make a great impact having conversations and making sales with multiple clients. The instant answers is also a great feature, really easy to use and create new ones. This app is a no brainer, 100% recommended!.MC_315Version: 7.10.1

Great app but ideas for dev team to improveHey- first, this a great value to your SMB customers. Chat is working to drive more conversions for our store. Suggestions- 1. Ability to only get push notifications for customer chat, I get 1-2 notifications a day from Kit with no ability to turn them off. 2. Web interface, would be great if this was offered on web and not just mobile to improve productivity and response times. 3. Chat as revenue source is not yet in reporting and I think you should add it. 4. Offline hours should either have the chat disappear or give better chat bot prompts, such as hey we are offline, what is your name, what is your email and what is your question to figure out the issue. Thanks for listening to the feedback..CarGuy145Version: 2.6.0

Functionality is great but there is room for improvementThis app gets the job done, but it would be great if there was more customization available. For example picking an image or icon to be displayed of who the customer is chatting with. Automatically including the representatives name in the chat. Being able to quickly plug in customer attributes like name, etc..CheyscrVersion: 8.2.0

Very convenient for your shop!Ever since we added this app to our shop, we have been getting more orders from customers who have questions about our products and they wish to get a response quicker. Ever since then most conversations have converted into sales!.OlivesdenVersion: 5.8.0

Pretty good except for integrationThis is a perfectly adequate messaging app with all the standard features and a nice interface. However, when it comes to integrations it leaves MUCH to be desired. The notifications will not go away, badges stay on the app icon, and if you're already communicating with customers via social media it does nothing but cause extra hassle. Download the app, but if you value your time don't integrate it with ANYTHING.Wedge KahrVersion: 6.1.0

Has shortcomings.It would be great if it had a feature where notifications don’t show up on the devices for messages sent outside of available hours. It could be optional. The point of available hours is not to be bothered outside of them. Also, Facebook Messenger integration doesn’t work very well. I have tried several conversations and none of the messages I sent were actually delivered. I could receive messages from FBM, not send them..Klaymen.Version: 2.4.1

Game changerI have been able to stay close to my customers now more than every bc of this app, I love how it has my products synced so I can recommend products just in case the one they where looking for is no longer available or anything that may come up.Mayele17Version: 3.2.1

Works pretty goodIt functions pretty well. I find the “kit” feature annoying. Biggest issue with it is there is no option to have the customer at least enter there name before they can send s message. Makes it confusing when you get busy keeping them all straight. Would like an option to disable “kit” and most importantly, an option to require (or not) things like (customer full name, email, contact info etc...).1FreedomMakerVersion: 1.6.3

Love it! Wish they could integrate WhatsApp BusinessI love Ping and how well it works with Facebook Messenger and Apple iMessage. However would be awesome if WhatsApp Business could be integrated as well easily, to allow the largest chat platform in the world to work with it. I have WhatsApp for business and it’s really great. Keep the updates coming....Normal is BoringVersion: 1.6.2

When you get it set up it is awesomeI love the chat and my customers do also. When you set up your products in the chat channel you can send over recommendations 3 at a time all they have to do is click and go but the chat follows them so you can close the sale. I used to use LiveChat and this is 100% better for me as a single store owner on Shopify..TiggerGSCVersion: 2.2.2

Keeps crashing after latest update? Normally goodFor the past day and a half (since March 19) every time I open the app it immediately crashes — I’ve tried closing the app many times and restarted my phone but it hasn’t helped. If a customer sends a message I can’t reply to them because the app won’t even let me get to the full message. Hope this gets fixed soon! I’ve never had this issue with the app before..NatureLabVersion: 2.3

Not dynamic or user friendlyI don’t usually review apps but after having tried several apps for chat on my website I decided to use the Shopify built in app. I thought it would be better and instead it’s been worse than any other app I’ve used before. It’s a shame as it should’ve been a perfect solution. Now I have to try to find another one..SamAz2012Version: 2.1.1

Love Letter To My Soul!When I received my order from Minding My Glow, I was so excited that I forgot to do an unboxing video 😂. When I opened my boxes, I felt like it was a love letter to my soul! Every scent awakened a sense that I may have forgotten. The products drew me into myself, and I can be and do exactly what this brand says, ”Minding My Glow”. It’s a whole vibe! ❤️.D. PottsVersion: 5.18.0

Product Image UploadThanks Shopify for making my business easier by allowing me to upload images of product ingredients or related information when requested by customers. You are awesome! Thank you..Fiji Foods and SuppliesVersion: 7.3.0

Email integration.Realizing this is chat app, It doesn’t seem to make sense that an email sent from the email attached to contact us on the website wouldn’t 1. get a notification of receipt and 2. they aren’t logged in the customer’s profile. maybe it shouldn’t be called inbox but rather chat..DeanismadVersion: 6.6.0

Great conceptI love the concept of this app but I don’t receive notifications. I’d love the ability to archive old messages in bulk. If you use live selling on Facebook, it picks up every message. I have over 2000 messages that need archived and the only way to do it right now is one by one. As a business owner, there is no time for that..PamkinnVersion: 5.0.1

Notification won’t work - iPhone 15 pro maxHey team. App is great. Notifications won’t show up on my phone though. I went to app settings and the actual iPhone settings to make sure everything is turned on and notifications are allowed / activated. But I get no notification. Great app. Please fix.XbryxewilliamswilliamsVersion: 7.19.0

Had I known!If I could give 10 stars I would! only since putting the app on my phone! Prior to putting it on my phone I would’ve given it a one star, or even a .5 star! I wish I would’ve known that there was a Phone app … my customers did not get good timely service last year. Now since having the app on my phone , where I can do text talk … I can stay in touch with my customers, while being away from my computer, (so I can actually get work done ) yep, it has made all the difference in the world! GetThe phone app!.Pond Plants of AmericaVersion: 5.14.1

Quick and efficient way to answer customersSo far this app has been so convenient and has helped me complete sales. I wish there was a way for customers to send photos through the app though..MbuckNJVersion: 4.1.0

Love it but it’s not consistentLove this option for my customers inquiring about our hair care but it signs us out constantly and completely freezes at the most random times. Being able to catch a customer while on my website is vital in closing the sell so I definitely appreciate this app and all of the features..Mom2LAVersion: 6.8.1

Great idea but.....This app is randomly intercepting messages from FB from other devices and then crashes every single time I try to access the messages! So they are lost in cyberspace and my customers think I am ignoring them. Not good! UPDATE: This app is significantly improved since I posted this review and I am really enjoying the functionality. Thank you!!.ShikibutonVersion: 2.7.0

Need desktop app as wellHaving this mobile is nice. But for speed of typing having a web or desktop app would be really nice..ArtooroVersion: 2.0.2

Willy thrift storeCoolest.William olahVersion: 7.22.0

Dehors MetaPlus de Messenger, merci Shopify !.JupiterterreVersion: 7.13.2

WowWhat a helpful tool.VitalsSSLPVersion: 7.7.0

Nice application really usefulI love this app it make getting in touch with customers really easy !.Wiill97Version: 7.2.0

Very happy with this appShopify app has great features, for quick chats.. Also nice to have your requests and replies sent to email..SupportwVersion: 6.20.0

Difficult with multiple storesGreat idea and app except this is a real pain to work with when you manage more than 1 store. Unlike Shopify general store management app which easily lets you switch between stores this one requires several much more annoying and often difficult steps to title between store chats….Matt G ReviewsVersion: 7.0.1

I amoii📝I am here.@Home0512Version: 6.17.1

Perfect appNice app.Umar rashidVersion: 6.8.0

Don’t always receive the notificationsLove that shopify has added this feature. However, we don’t always receive the notifications..BrideypVersion: 6.10.0

Shopify inboxLove this it saves time.Jenny1*Version: 6.1.0

DirectorGreat so far.Theboatguy6Version: 6.0.0

Best way to communicate with clientsThis is the best way to immediately communicate with your clients 👍.F ah tu jVersion: 5.18.0

Must haveGreat app and I notice when I have messages..SandandsilverVersion: 5.18.0

Shopify does it again!I adore this app. How handy!!!!!! Now I can get my messages to my phone and respond ASAP and improve my conversions. Happy camper!.PaigeKCallaghanVersion: 5.17.0

Doesn’t work if you have multiple storesAnd closed conversations by one team don’t close them for another user. It’s always indicating that I have an unread message no matter what. Despite these glitches, I prefer having it on my site than not, so it’s a great feature but expect glitches.Johnny and NancyVersion: 5.17.3

MaladeFonctionne super bien. Par contre, ce serait bien d'avoir l'option d'envoyer des produits à nos employés dans la conversation d'employé! Mais, sinon, rien à dire de négatif!.Vanessa2412Version: 5.14.0

Local DeliverySonya was very helpful in answering all my questions and her delivery to my door in just one day was a refreshing change to ordering online..SonahonVersion: 5.6.0

Multiple storesWe works great but you can only use it for one store at a time. Adding the ability to use this on multiple storefronts would be very helpful..Paul_PskiVersion: 5.14.0

Very goodExcellent!!! Thank you.ShannachungVersion: 5.6.0

Work amazingThis app will give auto order information if customer gives email. Works on many platforms. Work so great, just don't notice the messages some times right away.FindmorefunVersion: 5.2.0

Keep getting the same messageI had a convo with a customer now Chat keeps sending me the same Message every hour from her. I can’t figure out how to stop it. I’ve deleted the convo and deleted the app nothing works.TarynofVersion: 5.2.0

Chatting with customersPlease allow customers to leave a message and the merchant to reply when they are available. This will allow the customers to find the answer when they come back online! Otherwise, “customer left and can no longer receive your message” is not productive!.DucenteVersion: 3.1.2

Need ability to view file uploadsGreat app just need to be able to view files like photos when customers upload them..The Bean FarmerVersion: 5.1.0

Chat availabilityGood app but lacks the feature in order to set “store hours”. This means you will get notifications 24 hours a day, 7 days a week if you have notifications turned on..MossleddotcomVersion: 4.2.0

New appsWow, justement ce que je cherchais. Fonctionne aussi avec Kit. Merci au développeur..Do=)Version: 3.1.2

Ping is too quietWhen a customer pings me the sound should be a siren not a literal “ping” sound, I need to hear it loud and clear so I can give my customers speedy service! Please let me change the sound and make it loud!.JimRoepckeVersion: 3.1.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.13.0

Shopify Inbox Negative Reviews

Great concept, poor executionPing is a great concept for small business owners to be able to provide live customer service via chat, but the app itself is clunky. When you’re having a chat with a customer, in Ping it gets broken out to different chat records (8+), so you don’t have the whole chat thread in one chat record. How was it built this poorly to function like this? Search is completely useless. So if you’ve chatted with a customer a few weeks ago, and you want to find that chat to look at the history, it’s impossible. All searches always come up empty. The welcome and away messages are nice, but they appear EVERY TIME a customer sends a message in a thread. So on the rare occasion that the chat is contained in a single thread, the welcome and away messages should only show once, after the first customer message. No desktop or web app? Luckily I use a keyboard with my iPad, otherwise I would have deleted it s a long time ago. Of course it’s nice to be able to respond to customers on your phone, if you’re away from your home office, but it shouldn’t be the only way to use if. Shopify is a phenomenal platform with excellent customer service. This app feels like it was thrown together as an afterthought..Applover1236836Version: 2.4.1

Great Tool, Couple Annoying ThingsPing is a game changer for being able to help our customers immediately and effectively! It’s wonderful to have a tool that makes that communication possible. There are two annoying things: 1) there is a constant “new/unread” message prompting you to begin advertising with Kit. Imagine an ad that never leaves your inbox—especially if you don’t require the services it’s offering. Annoying. 2) The other has probably been laid out a thousand times, but there’s no desktop application for Ping. So you can look forward to running all your online chats from your phone. Not really the way we like to spend our days! Nor is it very scalable — even with setting up shortcuts..WavesdeptVersion: 2.4.1

UninstallingThe customer chat feature leaves much to be desired. There is a lag between when a customer sends a message and when you receive it. Often times, the customer seems to have closed out of the chat even when I reply instantly. It would be great to know whether the customer read and received the message or if I am just typing into an abyss. The Kit marketing feature is kind of lame. It doesn’t result in any sales for me and it is always suggesting to market products that “are popular this week” when they’re not actually popular products. It’s all counterproductive and I’ve spent a couple hundred dollars on advertising and have only lost money..JlawsoulVersion: 2.1.1

Attracts total garbageIf you really want to turn your business into a waking nightmare- integrate this app into your store. You’ll find that the only people who try to contact you via this are total sociopaths or just pranksters. You may even get the occasional stalker. It is completely and absolutely unnecessary unless you’ve designed a site so bad that it needs instant feedback from a debugger who can message you instantly which, again, pointless. Post your email address visibly on your page so that people can reach you that way. Otherwise you are only adding something that will irritate you and not lead to any kind of sale 9/10 times. Not worth it at all..Cap'n ShameVersion: 5.10.1

Unsure how this is helpingThis app has the potential to convert shoppers into customers BUT what good is it if it sending my response as an email? It’s not real time chat. I’m also not getting notifications on my phone and I’m not in my laptop all day, that’s the point. My customers message winding up in the crappy messenger app is a downfall. I would rather have the ability of a chat to go to an actual phone number as a text message or creat an app that gives you a real-time notification that you can respond to from you app, not send an email.LsandellVersion: 5.8.0

This app is just so scammers can message youThis is so ridiculous, dozens of messages of “hey” when you already know it’s a scam because the same name did it 4 times already, block conversation, it comes back because this app lets them. “Why don’t you want my service” dozens of times . And also CREATES THEM, I go to my store and there is no visitors, and the email sign up says created from inbox, I am completely disappointed Shopify would annoy or allow completely false people to sell completely false advertising to store owners. Block means block. This is absolutely 🚮🗑️.Samiiiiii23Version: 7.0.1

Inundated with emails requesting owner contactI received one email “from a person acting as an interested customer” they wanted to inquire about various products. I responded by asking them what I can help them with. Then I had a reply regarding their services they wanted to sell and it turned out to be not a customer interested in product at all. I blocked this person’s chat and deleted it. After that I’ve been getting constant emails regarding the same type of questions. I don’t know what started it after the first one I deleted, but now it won’t stop. HELP!.PacchirakuVersion: 7.23.0

Constantly Shows 1 NotificationI have opened everything in the app and to no avail that notification on the app shows I have ONE something not read/complete. And since it is in the folder with my other selling apps I’m not sure if it’s a new message, sale, or what!! I have closed the one chat in my app and still nothing. It’s quite annoying especially if I rely on the apps to alert me - sometimes I’ll miss a ping sound but I won’t miss the number notification. Make it stop!!!! 😣.Tallgirl99Version: 5.18.0

Lost all Saved Replies and Can’t recreate themVery disappointed in this version, we seem to have lost access to all our saved replies (without any notice) and have no way of re-creating them nor is the app allowing us to do so. The few that we have been able to recover, keep saying that keyword already exists, but they are not available in the latest version. Please fix ASAP! We rely on saved replies greatly to provide a lot of info without having to spend the time writing them again and again each time..Paws-A-BunchVersion: 2.2.0

Slow notificationsNotifications seem to be clumsy and slow, the inability to send pictures/videos from the me to clients is also super annoying. Not being able to have at least a first name for a person you’re chatting with for the sake of “privacy” is absolutely stupid.. I just find myself continuously annoyed with this app and am thinking about going back to Podium for the better more rounded experience.. even though it cost $400 a month...Calidream'nVersion: 2.2.5

Delayed messagingDelayed messages updating to app. Hard to have a conversation with your customer. PLEASE FIX.EkumenikVersion: 7.15.0

Abysmal serviceWhen I joined shopify, I somehow managed to sign up twice under the same email with their confusing system. I was charged for 18 months for an account I NEVER signed into or used. This should be illegal. Shopify support refunded me for 3 months and refused to refund me for the whole amount. They wouldn’t pass me to a supervisor and claimed there’s no method to speak to a human. Only chat. Abysmal service. Do not recommend..Farmgirl987654321Version: 7.15.0

AwfulWorst app ever all you get is harassed.Cj8851Version: 7.9.1

So many scammersSo much scam accounts always messaging.Lolers67s81kkaVersion: 7.9.0

Too much solicitingSince using our Shopify store we get at least ten solicitations. People wanting to sell us their marketing schemes to help us with our online presence. It’s frustrating. We have to answer all chats in case they are actually our customers reaching out to us. Out of ten chats only one or two are our customers the rest are trying to sell us their marketing skills. We pay for Shopify we didn’t realize that we would have to deal with solicitors daily and how much of our time is wasted on them..Happy Customers2Version: 7.7.0

Can’t switch between inboxesYou can monitor only one inbox in the iOS inbox app. difficult to monitor several stores in the app. You have login and logout each time. Even in the web browser it’s not conviniént. Besides that it does a very good job..LeslievillegeekVersion: 7.4.0

Crashes all the time, slow interfaceWhen many messages, app is unusable. Difficult to serve many clients. No way to setup multi-users to answer clients. Can’t send a client chat log automatically by email and crashes everyday minimum 3-5 times. Other features are nice but too many issues..Vindub83Version: 7.0.1

Shopify InboxWhy can’t we just have open ! closed ! delete !!.Jax.kaeseVersion: 6.20.0

Dont add this to your shopSince i added this app a recieve « marketing advices » 10 times a day, sometimes receiving multiple notifications at 3 AM. Its a pain..JambongrosVersion: 6.19.0

Spam MagnetLove the idea, don’t love being bombarded by spam offering marketing help. Most is from other countries and scams..SMGBossMamaVersion: 6.17.0

Needs A LOT of improvements!This feedback is so important, please listen to your customers. I saw this also asked in the forum for at least a year now and no change. We have multiple stores under the same login, and there’s no way to switch between stores unless I log out then log back in this makes it a hard option to use Shopify Inbox as a solution for chat..Jfu gj xhVersion: 6.11.0

Needs a search functionSo that I can go back and find old messages. A temporary mute button would be nice too, with a different automated message.JacksonmcleanVersion: 6.8.1

Needs multi store supportAmazing app if you only have 1 store. I run 2. (Both off the same email) The only way to switch between stores is to log out and log back in with the other one - (unless I’m missing something).DfhhfxffffffyxgVersion: 6.2.1

# of StoresWhy does it only allow you to open the inbox for one store? Please add multistore inbox access to this app asap!! Releasing it without that feature seems premature..ONE-KAYVersion: 5.18.0

Problème de fiabilité de réception des messagesJe peux recevoir des messages des usages après des jours. Parfois même jamais. D’autres fois les messages viennent mais aucune alerte. Ce n’est que lorsque j’ouvre l’application pour répondre à un autre message reçu que je constate d’autres messages..Cedrique fVersion: 5.18.0

Doesn’t allow to switch storesI have multiple stores in Shopify and this app doesn’t allow to switch stores which doesn’t make sense since you can do this pretty easily on the Shopify app. Also you only receive messages from the store you are logged in so even if you have another store under the same account you will not get any notifications. You have to log out and log in into the other store which is a pretty annoying process..CamilorsdVersion: 5.6.0

Doesn’t workI thought this was working just fine until this morning when dozens of missed messages going back months all of a sudden showed up in my inbox. All these potential customers now think I’ve ignored them. I have this on my phone, iPad and desktop and get notifications regularly so I had no idea it wasn’t working properly. For the app to be sending me about 10% of messages and then the other 90% all at once long after the customers have left them is completely unacceptable..MilkfaceMamaVersion: 5.5.0

GlitchyThis app is a hit and miss. So many glitches and the web based app is not any better..Mohsin.jVersion: 5.4.0

Great start, but...***UPDATED REVIEW AGAIN*** STILL glitchy. Shows notification badge, but I can’t find the message that’s supposedly going unanswered. Sometimes I can respond to messages, sometimes I can’t. Photos may or may not show… definitely not a one stop handle it all platform. Becoming less impressed as time goes on. **Updated Review** Still glitchy. Still very laggy - messages often are delivered about 1/2 hr behind, so not cool when customers are trying to get in touch. I may as well stick with Pages. Sometimes the functions work, sometimes not. Still no ability to send photos, (very important with my business), so I have to keep switching between Ping and Messenger, which kind of defeats the purpose. I really like the ability to link to products, and create draft orders... Hoping for some updates and fixes, as I really want this to work for me. As it is right now, it’s not very helpful and is kind of redundant 🙂.Mtiz65Version: 5.3.0

Does not work properlyEver since Ping became Shopify Inbox, we’ve had so many complaints from customers. 1 - We don’t always get a notification when I customer messages us. It’s hit or miss. Sometimes we open the app only to see we had a message awaiting response from the previous day. Terrible 2 - Whether a customer “sees” our response is hit or miss. At times we report, but the customer can’t see our response, it appears delivered on our side but the customer doesn’t see anything. Sometimes we get multiple “hello”’s or the same questions again and again because customer feel they’re being ignored. And the integration into the stores dashboard? Has yet to work/launch at all. Terrible…just terrible. Ping worked fine, how did you manage to eff up the upgrade so badly….No!Beuno!Version: 5.1.0

Not notifying of new messagesUpdate causing problems with iOS. Doesn’t give phone notifications so we are missing responding to customers. Had to disable until fixed. Update: tried enabling it again. Does not load now. Need to send yourself a test message to make it work at all. All previous messages and the FAQs quick responses we set up are gone..Paddle1414Version: 5.0.1

No notificationsAm missing all customer messages because notifications don’t work.Bob123345665653457Version: 5.0.1

No spam controlNeeds help with spam control and a way to actually delete conversations instead of marking them “inactive.”.Pork-pieVersion: 4.2.0

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