Shopify Point Of Sale (POS) Customer Service

Shopify Point of Sale (POS) Positive Reviews

Great app!Great overall experience! Easy and fast to use. The only problem is the receipt is hard to send via email or text to the customer, it is complicated to get the email/number correct. I have not yet used the new version and I hope that that small problem is solved. I totally recommend this app to all small businesses with Shopify! It is a very wonderful experience..Dan31H0mbreVersion: 11.6.1

Great in theoryMostly works great with one major flaw. The contactless payment rarely works when needed. There is usually some update that needs to happen (my apps are set to update automatically but for some reason this one never does) or some other troubleshooting you can do to get it to work eventually but it’s of little help when you’re trying to use it with a customer. You don’t want to sit and troubleshoot in front of them. Instead, the vast majority of my orders have to be done manually. It’s not the end of the world but certainly doesn’t feel very professional when it’s clearly not working as anticipated..CedarsBeckVersion: 8.17.0

Poor connection, high cost.It’s a great app, my biggest problem is the card readers regularly do not connect. Which is very poor customer service for us because we have to manually enter our customers debit cards, which takes time. This slows down our efficiency. The app also takes a fee for manually entering card information. The return policy for defective card readers is no returns. Overall, the cost for the deficiency in this app is very high..SbjjillVersion: 6.46.1

Stuck On Select Location During LoginWorked great all of last year, but the newest update has made it unusable. It logged us out for the update, and now when we try to login, it gets stuck on the select location page. We click our location and then the select location button, and just keep getting prompted to reselect the location over and over again. Completely ruined our market yesterday because we couldn’t login to accept sales..Hallab27Version: 8.8.1

It’s just pretty looking but horribleSince the update, it has sync issues with products, so I keep having to keep duplicating a product page until it syncs. To use the different developments, like adding a tile, it sometimes lets you do that, and most times no. To add salt to the wound, you’re charging an extra $89 per Brick and mortar above the monthly fee for this, which is not efficient AT ALL..Stephanie83Version: 6.22.0

Doesn’t show all of the productsWhen I type in a product it doesn’t always pull it up but it’s clearly available in the system. This proves to be a problem while my customers are waiting in line to pay for their items...they said they fixed this issue but they in fact did not..LlbcjcVersion: 6.23.0

Issues on iPad 9.7The fonts are an issue as the tiles now have to be scrolled and the group buttons have a lag. I had setup a collection called QuickPOS to have items that we don’t barcode. Bringing up that collection now is slower. Also the post sale screen I have to scroll to email a receipt as the 4 across buttons have been replaced. We email most of our receipts..95 Vinyl DunnVersion: 7.0.1

Tap and Pay not workingThe Tap and Pay refused to work on my iPhone 15 ProMax on a craft show day. I hadn’t used it since December. As I have had a similar problem in the past, I assumed it was an update. When I went to test it a few days later to troubleshoot it, it was suddenly working fine. Hopefully whatever the problem was, it was resolved..TkderVersion: 9.31.2

Give me the option to Make the cart disappear because...I have 200 items, Half the screen is taken up with the cart when it could used for browsing and selecting products! The option to make the collection images smaller would be helpful Shopify😉to remove the bottleneck🍼 Beside that, this app works very well with my Shopify site..Alanclaude.comVersion: 6.43.0

Having issues.All the sudden the app doesn’t work. Won’t update. And now the app isn’t even showing as an icon on my phone but it still says it’s updating in the App Store.... This app is very useful to my everyday life and now it’s just a burden to my cc sales when I drop off clothing in person... please help..BagMan_SnoOzeVersion: 6.26.3

Updated: App doesn’t work. now FIXEDSpoke with an employee of the company. We were able to get it fixed. Had to force quit. Haven’t used it yet though, but I’m able to see my items on the app. I keep deleting and reinstalling. iOS and app up to date. Keeps giving me an error message about location and won’t let me type or exit out which is why I delete and reinstall..CgirllllVersion: 7.1.1

Save Cart Feature : Bring it Back!!We desperately need the save cart feature back. When multiple customers are shopping at once it is the ONLY way to keep track of people’s items without multiple re-entries of the same item, or handwriting item numbers and customer names to re enter into Shopify later. We’d love to see it back by Christmas..AnonymousHoustonRetailerVersion: 6.67.0

On the fenceWhile I love the sleek new look, I notice a few things have been taken away and now requires a paid upgrade to Pro. Something as simple as the ability to send the cart to a customer is no longer available unless you pay to upgrade? It’s been free for the 8 years I’ve been using it! Maybe I have more to learn so I will update my review but for now, I give it 3 stars.Love That SpiceVersion: 6.26.5

Laggy.Very slow and tap to pay works only sometimes. It will say there are connectivity issues but running a speed test on a laptop on the Dane WiFi says the WiFi is fast. Even changing between screens that don’t require payment can sometimes take a while..ZostoriaVersion: 9.7.0

Broken with updateDo NOT install the latest update. It screws up your product library and almost nothing comes up with search. Renders the app unusable.RlelvesVersion: 11.5.2

When Printing its very light blackHello. How can configure the printer to print in a darker black. The receipts are not visible enough, since the update of the software.Drew—145Version: 8.6.1

New update a downgradeThe new update has removed the colours from the tiles, so they all blend together and its difficult to quickly pick the option I want. This must be even worse if you have low vision! Why change something that wasnt broken, just to make it worse? I guess to make it look "cleaner", at the expense of usability. Otherwise, this app often drops bluetooth connections, skips letters when were searching products, and has issues collecting payments during checkout. 3 stars is generous..WASuppliesVersion: 10.0.3

Mise a jourJe suis de façon générale, asser satisfait de lapplication. MAIS il y a tellement de mise a jour, c’est incroyable. En quelques semaines, il y a tellement eu de mise a jour, que meme en travaillant 45 heures par semaine avec shopify POS, jen suis perdu parfois. Il faudrait que ca arrete..BetesGourmandesVersion: 9.11.2

Easy to useThe app works very well but I am unable to do returns or exchanges..RRSR2022Version: 6.75.0

No option to save cartThe very useful option to save a customers cart on the POS app is no longer available..Mtaf2020Version: 8.0.0

IOS 16 update made scanning slower or unreliableBefore the update it was working fine. Now it seems that my device can’t process barcodes fast. QR codes are working fine though. Please fix ASAP!!.JonfigureVersion: 7.10.0

Tap & Chip readerI’m in #3 in one year. When the first one wouldn’t work anymore they replaced it. But it was at Xmas time and I had no back up. Had to wait 10 days to receive a new one. Then I orders a second to have on hand in case it broke again and us be left with none again. The second one lasted 6 months when I had t replace it again. Wouldn’t charge then it won’t connect. I’m tired of replacing these abs being stuck with nothing. I looked into changing to Clover but then I still have to pay fees to shopify. Not overly impressed..Bethy614576Version: 7.6.3

New update is buggyAdding new customer requires removing text and re-adding. Layout in POS screen has much larger buttons too large for this screen.Shoes!!!Version: 7.0.5

New POS is awesomeSo slick and easy to use, so far so good..AngholuVersion: 6.47.0

Super EasySuper easy to use. Will make your day a dream!.EasyV BrockvilleVersion: 6.38.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.7.1

Shopify Point of Sale (POS) Negative Reviews

Old users credentials are permanently storedWe are having a user caching issue. The first user to ever log into this app seems to be stuck. We went as far as formatting the entire iPad and again on a fresh new install (no log in credentials were) asked. After installing the app it went strait to the pin screen where only the pin for the first user works. It’s like something with the iCloud user name possibly is stuck caching those credentials. Logging out and in with another user only works for a minute or two where they are auto logged out (it requires your pin only) and again. Only the initial first user who logged in pin will work. Even though they were logged out. Or in our case on a clean fresh install haven never logged in and have absolutely no passwords or credentials saved anywhere. So I’m totally confused how you can even log in without needing credentials is pretty scary and needs to be patched immediately! I’ve submitted a ticked for this issue with support as well but it doesn’t look like anything is progressing with that..ColvyVersion: 8.2.1

No support and will hold fundsI really enjoyed Shopify at first! My employee and I spent DAYS integrating our inventory and creating labels. Sales were going great, as well… But then BAM! Out of nowhere, there was a “pause” on my payouts. They didn’t even send me an email requesting any information or an explanation of why until I reached out to customer support via chat and then I finally found a phone number to contact them. I submitted all necessary documents within 24 hours of receiving said email. Then on the following Tuesday, I received an email stating that my store had been “terminated” and now I have to wait “120 days” for payouts, even though I have made it very clear verbally, via email, and via “appeal” since that was my only option that I have zero business to continue to do business with a company that will hold funds with no warning and then terminate my store and all of my hard work. I will continue to blast this experience on every platform possible as they are currently holding over $3k in funds. USER BEWARE.KatmyoskoVersion: 10.10.0

MehThe app design is nice, super buggy. Have to constantly close app cause it hangs on trying to search items, at checkout trying to choose form of payment type, or when searching customer name. Huge potential but seems to drop the ball. **update** I did what the developer suggested, still hangs. Now when starting the app it will freeze then I have to force close app. Frustrating cause we have online store front that allows the pos to communicate with our online store . Just would be nice to have the app not freeze every 10-20 min while performing a normal function. **update** sent bug report, as recommended by app developer. The app is completely updated and it still hangs, the worst part is it will do this during transactions. So we are constantly having to force close and reopen the app, which will work for about an hour before having to do a force close yet again..Current Customer 1Version: 11.3.2

Terrible Card Reader /PolicyWe are on #5, that’s right, FIFTH card reader. Shopify itself is a great tool, but their card readers are awful. Doesn’t matter which model (we’ve bought multiple) they are constantly disconnecting or worse giving the “red light of doom” error. We’ve checked our wifi, updated our systems, and are ULTRA careful about not moving our reader just in case. Haven’t had reader issues with other companies thus far. Be prepared to drop $$$$ for card readers, and if they simply stop working- don’t expect Shopify to help or offer a reimbursement. As a previous user stated, we have to constantly manual enter credit cards. We lose out on sales, especially if folks don’t carry their physical cards on them and expect to pay via tap. Everything else seems to work great..LizaolaVVersion: 8.10.0

For Shopify Payments Payouts OnlyI want to be clear that I find the Shopify app itself valuable and would rate it 4 or 5 stars for its features and usability. However, Shopify Payments payout processing has been a constant headache. Despite having my payout schedule set to next business day, I regularly wait 5 to 6 business days to receive my money, especially around holidays. When reaching out to Shopify they keep blaming my bank for the delays, but every time I get the payout notification from Shopify, the funds hit my account the very next day. This clearly shows the bank is not the issue. The real problem is Shopify’s slow and inconsistent payout processing and the frustrating runaround I get from support. If you rely on timely payouts to run your business, be warned, Shopify Payments’ payout system can cause serious cash flow headaches and is far from reliable. They also make it even more cost prohibitive to switch to a third-party payment processor by charging an extra processing fee on top of the third-party processor’s fees. This limits your options and forces you to deal with Shopify Payments’ slow and unreliable payout system, which is frustrating for any business owner..ShopifyPosVersion: 10.5.0

HORRIBLE UPDATEPlease fix this, the newest update is ruining our in store sales. Every time someone checks out the buttons for cash go away and we had to force close and try and click it fast before the buttons disappear and then we have to force close the app between every purchase because the screen won’t clear and freezes and then doesn’t even give us an option to print a receipt. The new update and recent ones have been a NIGHTMARE. I don’t know how we can continue using Shopify in our brick and mortar if this continues because we can’t take all of this chaos anymore and it is SO SLOW! On top of that the new update for returns and exchanges is the worst! So confusing and impossible to figure out how to do an exchange. Are humans even making these updates?! They make no sense!!.MshaemVersion: 11.7.0

The app could be great, but having it fail while making a sale is a huge issueMultiple times now I’ve had to completely uninstall and reinstall the app while trying to make a sale at a show. This is an insane experience, and makes it really hard to have confidence. What happens is the app locks up when showing variants, and never loads them. I’ve thrown away the app, even logged out and back in, it only corrects after throwing the app away. And after the last update, it’s started blocking the product listing when you search with the keyboard, so now I have to scroll through all of my products to find the right one. It’s a seriously poor experience for both me and my customers..OverZealous.comVersion: 11.3.0

Customer Service/app formatThey’re not very good at communicating when issues come up. Its hard to get in touch through their customer service. In all honesty, I can handle the terrible customer service but whats worse is the app format. They’ve recently added some features that does help make it easier to check out. However, their most recent update drives me up the wall. When I add monies to my cash drawer, its policy to notate which bills/coins need to be added, but their most recent update makes this impossible. The window that pops up for me to type in the amount is too big. I tried scrolling down to access the notes window but no matter what I do I cannot access it. Its incredibly frustating..CasockCoVersion: 9.17.0

Issues never solvedGiving a 1 star due to the high costs and the problems that we have facing for almost an year and no resolutions. My biggest concern is regarding the inventory updates. For some products, the inventory that shows on the primary product page is not correct. We have to click on the product details to see the right number. Many time it shows as sold out, and when you click on the product details, it shows the right number. It’s very confusing. They said it could be related to the apple iOS, and that we have to update the IOS, but we always update it and the problem is still there..AcquA12345Version: 8.8.0

Design is not user friendlyI get that new software is going to tiles because grids are so what....90s but seriously this does not make a user friendly checkout process. If the designers want tiles then why not create the feature to add a grid under a tile for example my location: “space A” so everything I sell is for “space A” tile created as a grid. Then more tiles can be used for other functional use. I watched the video and they lack information needed for small businesses that work pop up location like art fairs and such. Shopify I rave to others about how simple and user friendly everything is and this update is crap. Why change a system that works with the grid and before holiday season..ClaypawsVersion: 6.25.1

Pay for membership, lacks benefitsThe app itself has decent features but what’s frustrating is that I pay for Shopify monthly and automatic discounts work on my website but not on POS. I have to manually create secondary POS discounts and apply them myself, because BOGO style discounts are not automatically applied. I’m a new vendor selling at trade-show events, I can’t afford $80 per month just to have discounts automatically apply—as they should. But Shopify locks this behind the POS Pro membership, which is ADDITIONAL to the Shopify membership you already pay for. I enjoy using Shopify for my online site, but this small feature being omitted from POS is what makes this app a ‘P.O.S.’ 🙄.TylersantacruzVersion: 10.15.2

Limited Grid FormattingCame to write a review after months of irritation due to the app’s worst unnecessary update— you’re unable to customize your ‘smart grid’ layout by color. Sounds minor, but when you have multiple pages of no-sku item tiles that frequently change (i.e. seasonal items), there is nothing but a screen of grey tiles with zero way of differentiating or categorizing other than page-by-page themes. What an incredibly regressive idea? We had more color-customization freedom on our MANUAL REGISTERS in the 2000s. What am I supposed to do— put little sticky notes on the edges of my iPad to help with navigating the most fundamental part of our checkout system?.AppplebeanieVersion: 10.15.1

Requires restarting the phone every few minutesUsed the app for the first time in a trade show and was excited when the first tap to pay went through. Then every transaction after had it grayed out. Going into settings showed it disconnected and said to “restart the phone” for my new IPhone 14 Pro. Every time a customer had to wait for the phone to restart and then tap to pay worked. If it could stay connected I’d rate it a 4 since the interface could use improvement when navigating, but it is usable and a good starting point..Reviewed by JAVersion: 8.18.1

User management removedUser management removed from free version to compel users to upgrade. Crappy move on the part of Shopify to make us pay for an app that is lousy at what it does already. For example - very difficult to track orders from web in bricks and motor location. Why can’t online orders for I store pick up be set up to automatically print in store where they need to be fulfilled. Or at least generate on screen alerts or pings so floor staff members can prepare orders for pick ups. No. This must be monitored in a seperate back office app that is not at all user friendly on an iPad.User102846153869Version: 6.65.0

Needs more features to be functionalThere are SO many features that are needed before this app is actually functional. There needs to be a search for products and collections when adding this to the home grid. More tiles on the home grid. Let me add multiple unique items to the cart from the custom item sale before this. It takes so long to add 1 item and then select custom item again. Let me add multiple from the custom item screen. Generally this needs better search functions. More intuitive payment screen and connect to my CC reader once and don’t make me reconnect it every hour..KindmdVersion: 6.51.0

Poor card connectionI had to take an additional 5-10 minutes just to checkout customer due to the card not connecting. I had to manually put card information in and they will charge a higher fee for the app not working. I have all bars plus 5g and it stated I didn’t have internet connection but I did! The app just didn’t accept the card as the “tap” option! Very poor customer experience and service for such an expensively paid app/service! Replying back: - the 5g is on my cell phone. Brand new iPhone 14 max with AT&T network. Never had issues before with internet until the app..Joy MeeksVersion: 8.7.1

Horrible updateWhat was the point of this horrible unnecessary update?!? Where’s daily current total, do I need to add up each sale on my phone to see how much we are so far? Before I’ve had all my store items on the screen, so I can just click on one and add it. Nooow, with those tiles, to have them all on the main screen, I need to do it MANUALLY ONE BY ONE (to add it to the main screen). What if there are 300 items let’s say?!? Why “accepts marketing” option in the receipt is ON by default? Those are just few things that really made me hate this app after 1 day of using it. Oh, and the price that went up..Hc userVersion: 6.26.1

Doesn’t sync well with online, card readers constantly lose connectionWe have this in four stores and the card readers are constantly disconnected/disconnecting, not responding to resets, etc. imagine having four stores and having to manually enter cards all day (and pay a higher transaction fee to do such). On top of that, its sync with our online store is always off, resulting in customers purchasing things that are out of stock and headaches all around. Seriously considering switching after years of this crap!.AshevilledoooodVersion: 7.3.1

Hates the card readerWorks fine as long as you don’t use tap and chip. You’ll spend hours to pair this thing up for it to unlink when you have a sale. So cash is king…lol. Getting a support rep is easy if you like an AI chat repeating the same response over and over until you get a person. Then, a rehash of what you’ve already tried to do it again. Adding in the additional frustration of texting the whole back and forth in communication, when a phone call would’ve been quicker and easier for the business side. But, I get it. They already sold us the thing, what a better way to get us to buy another device instead of fixing the problems. Also, there are random updates that will cause the whole to go down at predictable intervals, like Black Friday, tax season or back to school. Then nothing will connect again. Have fun..DustonastarVersion: 8.22.1

Messing up when I need to move quickly>:/I’ve been using the app for over a month now and everything has been smooth until the last week or 2. When I type in the 1st word of a product to bring it up quickly, product is nowhere to be found and I have to manually go and search for it when I’ve got customers waiting to swipe their card. Some products just didn’t pop up at all and I have to explain to customer that receipt will show a different product but price will still be the same. Not very good..InfinitythuserVersion: 6.20.0

Don’t expect much, they will let you down sooner or laterShopify trick you into thinking this is the best all around software for small business owners at the beginning, and just before the holiday season they give you a big price jump; If you don’t want to go with the new pricing, they cut your service that you have been using for over a year to bare minimum (lite). Not only we don't get a break for the pandemic, they are making our life even more difficult. We are now on Shopify lite, and guess what, they took away the exchange function. Do you know any successful retail boutique store that doesn't provide exchange services?.THELAWHEREVersion: 6.26.3

GO BACK TO CLASSICHey Shopify- Listen to your feedback! Among other things sales associates can no longer see the current daily total until they close out the register. If you have ever worked in retail you understand that being able to check daily totals throughout the day is imperative- employees need to be able to check progress on daily sales goals, which increases and encourages both moral & incentive. Going to analytics on the app is not a solution- this is not acceptable. Again, LISTEN to your customers and make the changes we are requesting. Thanks for your time..Acoy33Version: 6.67.0

Bugs in stable versionErratic behavior, showing a different subtotal than the actual items in the cart and sometimes adding tax to tax exempt items on the checkout (right side) of the screen. The app sometimes freezes at login and will not allow the 4 digit PIN to be entered, or allows the first 1-3 digits and then freezes. Shopify Support doesn’t have any solutions other than to delete the app and reinstall. Also, update to latest iPadOS version. Waiting years for the ability to add permanent Custom Sale options with variable price. Shopify, you can do better!.TennisPlayer89Version: 6.76.0

App is now asking for a PINI had this app on my phone. In preparation for in-person selling, I installed this app on a new iPad. That iPad is no longer available for use, and now the app installed on the phone is asking for a PIN, which I NEVER instituted a PIN with this app!! I have tried several times to uninstall the app from my phone, and also uninstalled the sales channel and reinstall the app, all to no avail because the app on my iPhone continues to require a PIN, which I do not have!! How can I permanently delete this app and the data or change the PIN?.Spirit Animal ReviewVersion: 9.12.1

Update 9.0.0Rating as 1 star but I would rate as 0 if I could. If this change is reverted the rating will change back to five stars. The miniaturization of certain UI components that was introduced with this update (search as the search bar above the tile grid) is terrible. These are key components that need to be accessible quickly and making the components harder to find is not ideal in a retail situation. The new blue gradient that was added behind the grid is a obtuse nuance as the proportionality of the grid is not orthogonal to the rest of the UI components..UI ReviewerVersion: 9.0.1

Straight up not having a good timeIntegration was an ever lasting nightmare we lost an incredible amount of customers information. The IT “support” was incompetent at best. Constantly having hardware and software issues. Devices disconnect several times daily. They piecemeal every necessary option that you would need for example weights fractions etc. Raping small businesses to end up with a system that barely works when it chooses to. Wish I read the reviews and went with a different company..Andover12345Version: 10.13.0

Credit card reader goes out almost everydayStill no resolution to this and support is support inconsistent/unreliable. They basically just tell you it’s too bad. It’s been an issue that has caused countless problems and my employees are constantly upset bc of it. It’s really difficult working with support as they have no replacements available and offer no solutions. Nearly ruined my business over the past 6 months..Rachelsarah555Version: 7.10.0

Give us back the tiles!The new “Smart Grid” is anything but, forcing a product search to show up in an alternate pop up search menu instead of just narrowing down options on the home screen is the opposite of streamlined, and forcing the creation of a button to apply rewards instead of connecting it directly to customer accounts adds complications that just aren’t necessary. If there were a way to keep this app how it was before the update, or “new design”, I would. As it is, I’m looking for alternate options..MoreLikeDumbGridVersion: 6.18.0

Barcode scanner no longer worksScanner stopped working out of no where. Have tried all troubleshooting. Nothing works. Worked flawless last week for over a year and now nothing. Please fix as this streamlines my checkout process at small vendor events. When using the barcode the camera opens but does nothing not even a message saying it doesn’t recognize the barcode..Ilea1981Version: 9.8.1

Update IssueThis new update has made the checkout process so much longer than it needs to be. You now have to click through 2 extra screens involving printing a receipt when in previous versions you could do it all in one. I don’t see how this update makes anything easier. It only serves to make the checkout process longer and more cumbersome..PDHM9292Version: 9.20.1

Update is worseSince the recent update, when you email a customer a receipt, it no longer saves the email under their customer information. You have to go back to their “profile” and type it again again a second time. Not sure why they look away this feature, it used to be so much easier..Danta2214Version: 7.1.1

Slow checkout processThe app is great, but it’s still not at the right level of checkout efficiency that I require. Whenever I scan a barcode with a handheld scanner, it requires additional steps, such as selecting the color and size. The barcode is already assigned to a unique product so why bother with all these extra steps. The card readers also always disconnect are not that efficient..CerritowwwVersion: 8.22.2

Tap to PayPlease Shopify, FIX YOUR TAP TO PAY. I have to disconnect and reconnect my tap to pay reader multiple times a day. This is extremely disruptive and annoying to both staff and customers. This never used to happen and now it happens daily. I’ve tried everything on support, I’ve tried different tap to pay readers (we have 3) and nothing keeps them connected..BizStartsVersion: 10.0.2

Every new update makes things worseThis app is still functional, but every new update over the course of the last year or so has added needless steps or changed something that wasn’t broken to begin with. Extra time added on to every single sale whether through the app becoming increasingly laggy or unnecessary steps..Metro Hemp SupplyVersion: 9.9.2

Meh, it works fine. Just fine.Not wonderful, not terrible, just fine. Like when on a hot day, and you are craving some cool fresh water, but you only have half a bottle that rolled out from under the seat of your car. You’re still going to drink it, but there’s no satisfaction involved. Again; it’s fine. It works (mostly). It keeps you alive. But in no way would it ever be your first choice..RetailOwner3945783Version: 6.47.0

Awful updateWhat is going on with the POS Shopify app? This update is hiding checkout options when we need customers to pay. Freezing when an order is able to finish so we have to force close the app all day between purchases. Where in the world or how do you do an exchange??? The button says return or exchange but only gives return option. This app has become horrendous lately for our business.ShoprandlVersion: 11.7.0

POS save cart feature removed despite being essentialWithout warning, Shopify removed the one click Save & Retrieve Cart feature from the POS. Our staff relied on this for years, and now cashier flow and efficiency and customer experience has been compromised. We’ve tried every manner of communicating with Shopify about how detrimental this decision was and we’re only being gaslight and ignored. If I could give zero stars I would..EllnicolVersion: 9.8.1

Tap and chipWe continually loose connection at our Farmers Markets. It’s so frustrating and stressful. I’m looking to another solution. We’ve lost a lot of sales..2JsysVersion: 6.59.0

Stop with updates no one asked for!!I’m so horrified and disappointed with Shopify. Their new update is awful. Do yourself a favour and find a different POS. They didn’t give a choice to switch from their old amazing POS and then automatically you had to use the new one which is awful. Taking away the save and retrieve cart feature caused a lot of lost money and business for us. I honestly need to find a better and nicer POS system that treats their customers well. STAY AWAY! Bring back the old Shopify and stop changing things daily!.Pinrox2Version: 9.9.2

No Moneris Integration and no pin optionAfter promising to continue the integration of Moneris, Shopify has now elected to force payments through their system as Moneris is no longer supported. Also, with no pin pad option we are now forced to have our customers enter their pin on the iPad screen. Customers do not like this as their pin is visible to others in the line and it is not covid safe..BlacktoemikeVersion: 6.34.0

Refund/exchange buttons disappearI have pro plan but the exchange and refund buttons disappear whenever I unlock the screen. It appears again when I relogin. It’s so much work to keep re-logging in for those functions.TiiiiingVersion: 9.5.0

POS app can’t save customer infoIdk what us up with this update. Haven’t been able to create new customer profiles without an error message at POS. Super inconvenient and causes so much friction at checkout. Terrible customer experience..Bizowner97Version: 11.3.2

Each up date gets worse and worseThe newest up date removed the buffer screen (which had the customer press continue) between selecting the payment type and asking the customer to tip. This creates a very awkward interaction between the cashier and customer and drastically lowers the likelihood of customer leaving tips. Definitely a poorly thought out redesign..Chaserracertr7Version: 11.0.0

The worstThe new update has messed up my barcode scanner- half my new inventory isn’t scannable in store and the inventory isn’t even showing half the time. I have updated iPad and app and have called for support twice. It’s fixed temporarily and now again now finding inventory that is avail on website and pos on backend, so incredibly frustrating considering I spend thousands monthly on Shopify with all their fees and all the subscriptions I have to keep up with..Ella 2334Version: 10.20.0

Bring back cart item countThis is an important feature in our pos workflow to count items at the end and make sure everything has been entered. A quick check instead of looking through the list to double check. Who wants to go 1 by 1 through 10 or 20 items? Bad decision! Guess we need to finally start looking elsewhere for better functioning support..Painted DoorVersion: 10.19.2

Losing connection constantlyWe are losing our connection to our printer every few days or MORE. We often also lose connection to the pin pad and even our cash drawer. We used to be able to get them back but we’ve been trying for days now and still no printer or it works for an hour or two then gone again. I’ve spent hours and hours this week, as well as my employee, trying to fix it through several methods. I am about to scream or change POS systems!.SwimStoreVersion: 10.14.0

SLOWSuper slow! New update is horrible!.23e45689Version: 10.7.1

Tile colorsBring back the tile colors…. Everything is one color now and so hard to look at and find.MecakudvjxVersion: 10.0.1

Not very happyNot very happy with the app it makes a lot of mistakes with inventory, as well we cannot change the sales person, it doesn’t round up or down the change if paid with cash, and it doesn’t register the exchanges just returns. Hope to see some improvement..JavihsuaVersion: 9.26.2

Nope.I’m with Shopify for 4 years and I regret giving them so much money. I should have listen to people and go with Square. The terminal for the payment used to lag all the time at the begening. Now they changed it and it’s going fine (almost) until… They started asking for papers, identity proof, and private informations, which I found odd and out of nowhere. And they asked that through a notification, not even an email, which I didn’t saw. I gave them the informations tho, but now they block from time to time my payment terminal, so clients can’t pay. I look like a fool in front of client and made my employees stressed out, as well as myself. So much bad stuff and bad communication, that end up looking bad as merchants. Go with square..ChristinefafVersion: 9.22.3

Sick of no phone number to callHow can such a large POS system not have a phone number to reach. The app has issues frequently and there’s nobody to call when you need assistance. It’s all online, and a virtual assistant isn’t helpful, at all. Considering how much we spend a month on their monthly fees and we cannot even speak to someone when there inevitably issues and bugs to be fixed is the worst e-commerce I’ve seen. Really, should be illegal..OogaboogabootheonlyVersion: 9.3.0

Stopped working as soon as this update was installedHave to do everything from the PC as the iPad POS is non-functional. Please fix ASAP.M776431Version: 9.2.0

App Frozen Location Code 401 I’ve followed the instructions and stillHi please help. This is costing me time and money……. I am unimpressed as I’ve had to delete redownload 3-4times, update my phone Deere and re-add 3-4 more times like I don’t know what is wrong and it’s causing stagnancy in my business. Please fix this.JdifurnendiVersion: 9.0.0

Abysmal serviceWhen I joined shopify, I somehow managed to sign up twice under the same email with their confusing system. I was charged for 18 months for an account I NEVER signed into or used. This should be illegal. Shopify support refunded me for 3 months and refused to refund me for the whole amount. They wouldn’t pass me to a supervisor and claimed there’s no method to speak to a human. Only chat. Abysmal service. Do not recommend..Farmgirl987654321Version: 8.20.0

Barcode scanner not workingWe continue to have problems with the barcode scanner at location, Shopify blames Socket Mobile, Socket Mobile blames Shopify and so on and on for over a month.KKGI1496Version: 8.11.1

Plenty of bugsThis app is garbage and it’s developers are constantly causing crash and slowdowns.Christian PerissinottoVersion: 8.8.1

Product list is inconvenientWhen using on mobile, clicking on the product title in the product list will take you directly to the cart. this is so inconvenient It is also inconvenient that there is no quantity input device on the product list screen. And the pictures come out too small.송절실Version: 8.1.0

Poor supportApp has been crashing on me, I can even get it to open.Nadiucha19Version: 7.10.0

POS progressively getting worse and worse.The awful POS issues continues. Can’t ring people through because the card reader won’t connect or just freezes. This has been happening every two weeks for the past two months. Too unreliable! To be able to complete a simple product exchange on the till you would need to pay for the upgraded premium version. Also one of the biggest issues is their payout from purchases are really slow to be deposited. Sometimes your order from Thursday morning won’t be paid out till following Wed. The in person experience is progressively getting worse with every update with less and less functional features and more errors. Its gotten so bad that we are considering switching all of our shops to another platform with less online service..Michael Yu ZVersion: 7.9.0

Worst one ever !!Dont do that if you want to make money and get your money !! Because at the time you stat’rt selling , they will block you account !!.PapyroccoVersion: 7.7.1

Terrible AppWe are constantly having issues with the readers connecting and the readers have a very hard time reading cards when people tap and sometimes insert as well. The app is not user friendly at all and all we’ve had is constant issues and nothing is ever done to fix them..Small coffee shopVersion: 7.2.0

TerribleThis update 7.1.1. is horrible!!! SUPER SLOW, does not communicate with desktop version, tap & chip rarely connects. EXTREMELY frustrating. Only advice from support is to ‘reset app’. Does nothing. Want the older version back!.Jsyk2Version: 7.1.1

7.0.3 on iOS 15.5 still a messHave updated and reinstalled app. IPad has dedicated router connection. - saved carts add items in background and saved customer names on carts - debit/credit payments often fail for no apparent reason. Sometimes will work on second try. However, we have lost sales due to the issue. - counting tool needs to be returned to previous version as the workflow is broken with no NEXT button to move between fields. - Note fields are hidden by on screen keyboard.NTBCTruroVersion: 7.0.3

Fix the newest updateI’m not getting details in my printed receipts such as date of pick up or flavours that the customers are choosing. Counting tool needs to be fixed also..MichupetaVersion: 7.0.3

Constant issuesThe payment terminal often needs to be unplugged and plugged back in so that it can continue processing charges. I have tried changing the smart grid (tiles) and it doesn’t work. Contacted Shopify support and the don’t know what’s going on either….Alek WolfVersion: 6.74.0

Failed every marketThis does nothing stay connected past one transaction, cannot accept tap, getting support requires you to login to get a code just to talk to support on the phone ( difficult at a busy market Basically the worst piece if equipment I have purchased with very weak support. I do not recommend this at all!!.Clbeck17Version: 6.69.0

No option for Global Payment integrationOnly forcing to used shopify payment and they are not qualified our business to het shopify payment. No option for global payment integration..Dx_panchalVersion: 6.67.0

New chip readerEvery so often the chip reader is disconnected, however if an employee doesn’t notice the sale can still be checked out but payment has not been collected. There should be warning that the payment was not collected..Thewizard8Version: 6.63.0

Weak compared to SquareAfter a year with it I can say that this POS is poor. The reader’s battery life is short, it constantly fails to connect, the security sync is slow, it fails to read cards at times. I have been back and forth with support a dozen times and across many updates. It’s just lousy hardware and the software is outside of Shopify’s core competency. In comparison Square is solid and reliable. If they had a web offering as string as Shopify I’d switch platforms. I may just roll my own anyway..Quarantunes.meVersion: 6.61.0

BrokenIt asks for a code for connecting but I never set it up. No way to go back or disconnect and reset doesn't do anything on ios..Vif uiktdgbkjuVersion: 6.49.0

New POS is inconvenient to navigate and an eye sore.As a small business Shopify customer for almost 6 years we have always enjoyed the ease and design of the services offered. After being forced to upgrade to the new POS system because our new products would no longer sync we are frustrated and displeased with the product. Having to scroll through large lists of inventory is stressful and inconvenient while ringing through orders. Not being able to use thumbnail photos for our collections slows down navigation. The blown up font throughout is an eye sore and is visually overwhelming. Having to switch to a new page to add a discount in the cart or adding a custom sale is poorly thought out. Disappointed that they’ve now forced small businesses to upgrade another $89usd to use some of the same tools we had before such as saving carts. The old POS design was sleek, easy to use and had a FAR superior design and aesthetic. It is so unenjoyable to use the new version we are already searching out other options to switch to, as the Shopify support team said there was no way we could switch back and no updates coming in the near future. Would NOT recommend setting up your POS system with Shopify unless there is a design update or better customization. Option to use old version should be made available. **Update: Shopify’s remedy in the reply does not do anything to ease navigation for a product catalogue larger than 20 skus. My frustrations with this, to be frank, hideous, upgrade remain the same!.Lauren MagdaleneVersion: 6.49.0

Hardware doesn’t workI bought the card reader and have been trying to make it work for 2 days now. Support seems to have exhausted all their fixes. Still doesn’t work. I wish square worked worldwide. It was so easy compared to this complicated pos..SurfCRVersion: 6.48.0

Not nearly as good as it once was.The original POS system was much more intuitive and it was free. The tile system and UI for creating orders is frustrating to navigate in comparison..XTCFitnessVersion: 6.47.0

No rounding sale cash for canadaNo rounding sale cash for canada after 10 years.DanCaroeVersion: 6.46.1

Need a decimal pointShopify is fine on its own but REALLY needs a decimal point option for any business needing to do partial units. Shopify has to integrate a third party app that is troublesome and shuts down on the regular. Unfortunately, we can’t use our POS system when this happens and it stops all of our sales. It’s a retail nightmare. Shopify is aware and always just blames the app but could just fix the issue with a simple decimal point for those businesses that are needing it!.Refiller2Version: 6.45.0

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