Shopify Point Of Sale (POS) Customer Service

Shopify Point of Sale (POS) Positive Reviews

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Great in theoryMostly works great with one major flaw. The contactless payment rarely works when needed. There is usually some update that needs to happen (my apps are set to update automatically but for some reason this one never does) or some other troubleshooting you can do to get it to work eventually but it’s of little help when you’re trying to use it with a customer. You don’t want to sit and troubleshoot in front of them. Instead, the vast majority of my orders have to be done manually. It’s not the end of the world but certainly doesn’t feel very professional when it’s clearly not working as anticipated..CedarsBeckVersion: 8.17.0

Issues on iPad 9.7The fonts are an issue as the tiles now have to be scrolled and the group buttons have a lag. I had setup a collection called QuickPOS to have items that we don’t barcode. Bringing up that collection now is slower. Also the post sale screen I have to scroll to email a receipt as the 4 across buttons have been replaced. We email most of our receipts..95 Vinyl DunnVersion: 7.0.1

Poor connection, high cost.It’s a great app, my biggest problem is the card readers regularly do not connect. Which is very poor customer service for us because we have to manually enter our customers debit cards, which takes time. This slows down our efficiency. The app also takes a fee for manually entering card information. The return policy for defective card readers is no returns. Overall, the cost for the deficiency in this app is very high..SbjjillVersion: 6.46.1

Stuck On Select Location During LoginWorked great all of last year, but the newest update has made it unusable. It logged us out for the update, and now when we try to login, it gets stuck on the select location page. We click our location and then the select location button, and just keep getting prompted to reselect the location over and over again. Completely ruined our market yesterday because we couldn’t login to accept sales..Hallab27Version: 8.8.1

It’s just pretty looking but horribleSince the update, it has sync issues with products, so I keep having to keep duplicating a product page until it syncs. To use the different developments, like adding a tile, it sometimes lets you do that, and most times no. To add salt to the wound, you’re charging an extra $89 per Brick and mortar above the monthly fee for this, which is not efficient AT ALL..Stephanie83Version: 6.22.0

Doesn’t show all of the productsWhen I type in a product it doesn’t always pull it up but it’s clearly available in the system. This proves to be a problem while my customers are waiting in line to pay for their items...they said they fixed this issue but they in fact did not..LlbcjcVersion: 6.23.0

Give me the option to Make the cart disappear because...I have 200 items, Half the screen is taken up with the cart when it could used for browsing and selecting products! The option to make the collection images smaller would be helpful Shopify😉to remove the bottleneck🍼 Beside that, this app works very well with my Shopify site..Alanclaude.comVersion: 6.43.0

Allow your manual entry credit card to scan the card!One missing feature dictated a 4 star! But I know you’ll add it 😃 then I’ll update my review! Thank you Shopify..KyleAylingVersion: 6.44.0

Updated: App doesn’t work. now FIXEDSpoke with an employee of the company. We were able to get it fixed. Had to force quit. Haven’t used it yet though, but I’m able to see my items on the app. I keep deleting and reinstalling. iOS and app up to date. Keeps giving me an error message about location and won’t let me type or exit out which is why I delete and reinstall..CgirllllVersion: 7.1.1

Save Cart Feature : Bring it Back!!We desperately need the save cart feature back. When multiple customers are shopping at once it is the ONLY way to keep track of people’s items without multiple re-entries of the same item, or handwriting item numbers and customer names to re enter into Shopify later. We’d love to see it back by Christmas..AnonymousHoustonRetailerVersion: 6.67.0

Having issues.All the sudden the app doesn’t work. Won’t update. And now the app isn’t even showing as an icon on my phone but it still says it’s updating in the App Store.... This app is very useful to my everyday life and now it’s just a burden to my cc sales when I drop off clothing in person... please help..MedHeadzVersion: 6.26.3

On the fenceWhile I love the sleek new look, I notice a few things have been taken away and now requires a paid upgrade to Pro. Something as simple as the ability to send the cart to a customer is no longer available unless you pay to upgrade? It’s been free for the 8 years I’ve been using it! Maybe I have more to learn so I will update my review but for now, I give it 3 stars.Love That SpiceVersion: 6.26.5

Great appExcellent app , solid and dependable. We work abroad and local , we need reliability , flexibility and concrete functions , this app and service provide every bit of that and more ! Thank you. Keep it up!.Hdw13215Version: 6.24.0

V7 Variant Bug?When scanning a product with multiple variants but a common UPC the app now arbitrarily selects a variant and adds it to the cart, bypassing the variant selection screen. Potentially causing over/under charges and inventory count issues. This must be fixed..Concerned RetailerVersion: 7.0.1

Excellent platformI recently switched from Wix to Shopify and the process was seamless everything is easy to use and convenient.BoutiqueglamVersion: 6.27.2

Application does not openI try to open it but that kick me out - what is the problem ?.JesspierreVersion: 6.40.0

When Printing its very light blackHello. How can configure the printer to print in a darker black. The receipts are not visible enough, since the update of the software.Drew—145Version: 8.6.1

Easy to useThe app works very well but I am unable to do returns or exchanges..RRSR2022Version: 6.75.0

No option to save cartThe very useful option to save a customers cart on the POS app is no longer available..Mtaf2020Version: 8.0.0

IOS 16 update made scanning slower or unreliableBefore the update it was working fine. Now it seems that my device can’t process barcodes fast. QR codes are working fine though. Please fix ASAP!!.JonfigureVersion: 7.10.0

Tap & Chip readerI’m in #3 in one year. When the first one wouldn’t work anymore they replaced it. But it was at Xmas time and I had no back up. Had to wait 10 days to receive a new one. Then I orders a second to have on hand in case it broke again and us be left with none again. The second one lasted 6 months when I had t replace it again. Wouldn’t charge then it won’t connect. I’m tired of replacing these abs being stuck with nothing. I looked into changing to Clover but then I still have to pay fees to shopify. Not overly impressed..Bethy614576Version: 7.6.3

New update is buggyAdding new customer requires removing text and re-adding. Layout in POS screen has much larger buttons too large for this screen.Shoes!!!Version: 7.0.5

Great appUpdate ** the double scan has been fixed ***not fixed yet - the logo has still been shrunk on my receipt s - location is missing from receipt - web interface is still green on grey - latest update to app was released without info on what was changed and on a Friday. Probably not a good day to install when you run a business. Overall a great app. Some problems i have had. One update caused products to scan 2 units per scan. Another update changed the size of my logo on receipts Another update caused informatiob to be missing from receipts. In another update they changed the Web interface for product management to a grey and green look. I find it difficult to look at. Calling for support takes approx 40 minutes to reach anyone. Updates through app show change logs of “bug fixes” without any details. Changes to software do not seem to be tested properly before updates are rolled out. Overall a very good product to get you online with little experience..H01calVersion: 6.24.0

New POS is awesomeSo slick and easy to use, so far so good..AngholuVersion: 6.47.0

Super EasySuper easy to use. Will make your day a dream!.EasyV BrockvilleVersion: 6.38.0

Bugs never seem to get fixedKnown bugs seem to not get fixed -Bug with barcode scanner will fill barcode into search bar but doesn’t add product to cart. Rebooting ipad works sometime, other times we have to forget and pair scanner again. This happens with multiple different scanners and ipads almost daily. - Shopify removed search feature within customer orders on new POS. This was a great feature when customers want us to search for certain products they have purchased in the past..GCV2021Version: 6.34.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.6.0

Shopify Point of Sale (POS) Negative Reviews

Old users credentials are permanently storedWe are having a user caching issue. The first user to ever log into this app seems to be stuck. We went as far as formatting the entire iPad and again on a fresh new install (no log in credentials were) asked. After installing the app it went strait to the pin screen where only the pin for the first user works. It’s like something with the iCloud user name possibly is stuck caching those credentials. Logging out and in with another user only works for a minute or two where they are auto logged out (it requires your pin only) and again. Only the initial first user who logged in pin will work. Even though they were logged out. Or in our case on a clean fresh install haven never logged in and have absolutely no passwords or credentials saved anywhere. So I’m totally confused how you can even log in without needing credentials is pretty scary and needs to be patched immediately! I’ve submitted a ticked for this issue with support as well but it doesn’t look like anything is progressing with that..ColvyVersion: 8.2.1

Terrible Card Reader /PolicyWe are on #5, that’s right, FIFTH card reader. Shopify itself is a great tool, but their card readers are awful. Doesn’t matter which model (we’ve bought multiple) they are constantly disconnecting or worse giving the “red light of doom” error. We’ve checked our wifi, updated our systems, and are ULTRA careful about not moving our reader just in case. Haven’t had reader issues with other companies thus far. Be prepared to drop $$$$ for card readers, and if they simply stop working- don’t expect Shopify to help or offer a reimbursement. As a previous user stated, we have to constantly manual enter credit cards. We lose out on sales, especially if folks don’t carry their physical cards on them and expect to pay via tap. Everything else seems to work great..LizaolaVVersion: 8.10.0

Issues never solvedGiving a 1 star due to the high costs and the problems that we have facing for almost an year and no resolutions. My biggest concern is regarding the inventory updates. For some products, the inventory that shows on the primary product page is not correct. We have to click on the product details to see the right number. Many time it shows as sold out, and when you click on the product details, it shows the right number. It’s very confusing. They said it could be related to the apple iOS, and that we have to update the IOS, but we always update it and the problem is still there..AcquA12345Version: 8.8.0

Design is not user friendlyI get that new software is going to tiles because grids are so what....90s but seriously this does not make a user friendly checkout process. If the designers want tiles then why not create the feature to add a grid under a tile for example my location: “space A” so everything I sell is for “space A” tile created as a grid. Then more tiles can be used for other functional use. I watched the video and they lack information needed for small businesses that work pop up location like art fairs and such. Shopify I rave to others about how simple and user friendly everything is and this update is crap. Why change a system that works with the grid and before holiday season..ClaypawsVersion: 6.25.1

Requires restarting the phone every few minutesUsed the app for the first time in a trade show and was excited when the first tap to pay went through. Then every transaction after had it grayed out. Going into settings showed it disconnected and said to “restart the phone” for my new IPhone 14 Pro. Every time a customer had to wait for the phone to restart and then tap to pay worked. If it could stay connected I’d rate it a 4 since the interface could use improvement when navigating, but it is usable and a good starting point..Reviewed by JAVersion: 8.18.1

User management removedUser management removed from free version to compel users to upgrade. Crappy move on the part of Shopify to make us pay for an app that is lousy at what it does already. For example - very difficult to track orders from web in bricks and motor location. Why can’t online orders for I store pick up be set up to automatically print in store where they need to be fulfilled. Or at least generate on screen alerts or pings so floor staff members can prepare orders for pick ups. No. This must be monitored in a seperate back office app that is not at all user friendly on an iPad.User102846153869Version: 6.65.0

Needs more features to be functionalThere are SO many features that are needed before this app is actually functional. There needs to be a search for products and collections when adding this to the home grid. More tiles on the home grid. Let me add multiple unique items to the cart from the custom item sale before this. It takes so long to add 1 item and then select custom item again. Let me add multiple from the custom item screen. Generally this needs better search functions. More intuitive payment screen and connect to my CC reader once and don’t make me reconnect it every hour..KindmdVersion: 6.51.0

Poor card connectionI had to take an additional 5-10 minutes just to checkout customer due to the card not connecting. I had to manually put card information in and they will charge a higher fee for the app not working. I have all bars plus 5g and it stated I didn’t have internet connection but I did! The app just didn’t accept the card as the “tap” option! Very poor customer experience and service for such an expensively paid app/service! Replying back: - the 5g is on my cell phone. Brand new iPhone 14 max with AT&T network. Never had issues before with internet until the app..Joy MeeksVersion: 8.7.1

Doesn’t sync well with online, card readers constantly lose connectionWe have this in four stores and the card readers are constantly disconnected/disconnecting, not responding to resets, etc. imagine having four stores and having to manually enter cards all day (and pay a higher transaction fee to do such). On top of that, its sync with our online store is always off, resulting in customers purchasing things that are out of stock and headaches all around. Seriously considering switching after years of this crap!.AshevilledoooodVersion: 7.3.1

Horrible updateWhat was the point of this horrible unnecessary update?!? Where’s daily current total, do I need to add up each sale on my phone to see how much we are so far? Before I’ve had all my store items on the screen, so I can just click on one and add it. Nooow, with those tiles, to have them all on the main screen, I need to do it MANUALLY ONE BY ONE (to add it to the main screen). What if there are 300 items let’s say?!? Why “accepts marketing” option in the receipt is ON by default? Those are just few things that really made me hate this app after 1 day of using it. Oh, and the price that went up..Hc userVersion: 6.26.1

Hates the card readerWorks fine as long as you don’t use tap and chip. You’ll spend hours to pair this thing up for it to unlink when you have a sale. So cash is king…lol. Getting a support rep is easy if you like an AI chat repeating the same response over and over until you get a person. Then, a rehash of what you’ve already tried to do it again. Adding in the additional frustration of texting the whole back and forth in communication, when a phone call would’ve been quicker and easier for the business side. But, I get it. They already sold us the thing, what a better way to get us to buy another device instead of fixing the problems. Also, there are random updates that will cause the whole to go down at predictable intervals, like Black Friday, tax season or back to school. Then nothing will connect again. Have fun..DustonastarVersion: 8.22.1

Messing up when I need to move quickly>:/I’ve been using the app for over a month now and everything has been smooth until the last week or 2. When I type in the 1st word of a product to bring it up quickly, product is nowhere to be found and I have to manually go and search for it when I’ve got customers waiting to swipe their card. Some products just didn’t pop up at all and I have to explain to customer that receipt will show a different product but price will still be the same. Not very good..InfinitythuserVersion: 6.20.0

Don’t expect much, they will let you down sooner or laterShopify trick you into thinking this is the best all around software for small business owners at the beginning, and just before the holiday season they give you a big price jump; If you don’t want to go with the new pricing, they cut your service that you have been using for over a year to bare minimum (lite). Not only we don't get a break for the pandemic, they are making our life even more difficult. We are now on Shopify lite, and guess what, they took away the exchange function. Do you know any successful retail boutique store that doesn't provide exchange services?.THELAWHEREVersion: 6.26.3

GO BACK TO CLASSICHey Shopify- Listen to your feedback! Among other things sales associates can no longer see the current daily total until they close out the register. If you have ever worked in retail you understand that being able to check daily totals throughout the day is imperative- employees need to be able to check progress on daily sales goals, which increases and encourages both moral & incentive. Going to analytics on the app is not a solution- this is not acceptable. Again, LISTEN to your customers and make the changes we are requesting. Thanks for your time..Acoy33Version: 6.67.0

Bugs in stable versionErratic behavior, showing a different subtotal than the actual items in the cart and sometimes adding tax to tax exempt items on the checkout (right side) of the screen. The app sometimes freezes at login and will not allow the 4 digit PIN to be entered, or allows the first 1-3 digits and then freezes. Shopify Support doesn’t have any solutions other than to delete the app and reinstall. Also, update to latest iPadOS version. Waiting years for the ability to add permanent Custom Sale options with variable price. Shopify, you can do better!.TennisPlayer89Version: 6.76.0

Update 9.0.0Rating as 1 star but I would rate as 0 if I could. If this change is reverted the rating will change back to five stars. The miniaturization of certain UI components that was introduced with this update (search as the search bar above the tile grid) is terrible. These are key components that need to be accessible quickly and making the components harder to find is not ideal in a retail situation. The new blue gradient that was added behind the grid is a obtuse nuance as the proportionality of the grid is not orthogonal to the rest of the UI components..UI ReviewerVersion: 9.0.1

Credit card reader goes out almost everydayStill no resolution to this and support is support inconsistent/unreliable. They basically just tell you it’s too bad. It’s been an issue that has caused countless problems and my employees are constantly upset bc of it. It’s really difficult working with support as they have no replacements available and offer no solutions. Nearly ruined my business over the past 6 months..Rslrsl55rslrsl55Version: 7.10.0

Give us back the tiles!The new “Smart Grid” is anything but, forcing a product search to show up in an alternate pop up search menu instead of just narrowing down options on the home screen is the opposite of streamlined, and forcing the creation of a button to apply rewards instead of connecting it directly to customer accounts adds complications that just aren’t necessary. If there were a way to keep this app how it was before the update, or “new design”, I would. As it is, I’m looking for alternate options..MoreLikeDumbGridVersion: 6.18.0

Update is worseSince the recent update, when you email a customer a receipt, it no longer saves the email under their customer information. You have to go back to their “profile” and type it again again a second time. Not sure why they look away this feature, it used to be so much easier..Danta2214Version: 7.1.1

Slow checkout processThe app is great, but it’s still not at the right level of checkout efficiency that I require. Whenever I scan a barcode with a handheld scanner, it requires additional steps, such as selecting the color and size. The barcode is already assigned to a unique product so why bother with all these extra steps. The card readers also always disconnect are not that efficient..CerritowwwVersion: 8.22.2

Meh, it works fine. Just fine.Not wonderful, not terrible, just fine. Like when on a hot day, and you are craving some cool fresh water, but you only have half a bottle that rolled out from under the seat of your car. You’re still going to drink it, but there’s no satisfaction involved. Again; it’s fine. It works (mostly). It keeps you alive. But in no way would it ever be your first choice..RetailOwner3945783Version: 6.47.0

Can’t make a return without attaching to an order!You cannot return an item for refund of cash or gift card if the item being returned is a gift with no order to attach to. If you can find the order and return the item the gift giver gets the return as well as notification of the return. Needs a simple option to return item for gift card or cash. Clover has this option..ColbyYesVersion: 6.77.0

Terrible AppThis app is super buggy. I tried downgrading to the lite version on Shopify and now I can’t get it to work on the iPhone. It was asking for a pin and denying access because it’s stuck thinking it’s in pro mode. Deleted app and reinstalled now it just gives me a 401 and no other options to reset the app, sign in, or anything. It just shows a location screen that indicates there’s no location found..Crf450x_riderVersion: 7.9.1

Very slow checkout processTakes about 45sec to 60sec to do one simple sale. Multiply that by 10+ customers waiting in line. Process used to be very fast, about 4-5 sec. Shopify says it’s our local network but it happens on all 3 of our business locations?? We get full WiFi speeds at our locations. Also miss the grid layout as well. When searching products the keyboard hides most of the product results and they aren’t alphabetical anymore..Atapaz89Version: 6.26.2

Not a happy customerGot no notice I was being switched to the new Pro version, had a customer trying to checkout when I discovered I’d been switched. Called Shopify to ask how to checkout and discovered there is no more live person to help I have to wait and get a text for a person to call me back later. Shopify made me look very unprofessional. Do not like the black background. However Madison was very sweet and helpful..BerrypiepiepieVersion: 6.17.0

No customer support at all.Shopify does not allow you to get a refund, I used this app for my store only as a trial. I really hope someone one the support team reaches out to me for a full refund. They tell you to contact support but it is impossible as they send you back to the website over and over without any assistance. Stay away or aware of this app and developer..VegasmanbetVersion: 9.5.0

Don’t update tap card reader!Don’t apply the latest tap card reader or it will brick your reader. This happened to two of our devices. Had to get replacements because the tamper lights came on. The update got to 99% then failed leaving the four blue lights on the reader. Once the battery drains two red lights come on and it no longer works. No way to recover. Please test this more thoroughly going forward..Msf629Version: 6.38.0

Card Reader Consistently DisconnectsThe card reader consistently disconnects. This slows down our business and causes the appearance of subpar customer service. Shopify customer service always consist of a link and email support which also slows down business. This is an entrepreneurs nightmare. We just want things to work, we have enough problems..InTheSunITrustVersion: 7.5.1

Poor function and poor supportDiscounted line items add up to a different total at the sum of the sale. When brought up with tech support the only response received was; “Expected Behaviour”. I interpret this as they just don’t care that they can’t do math. This is only one of the many bugs I have presented and they don’t seem to care..Smarter First GraderVersion: 8.12.0

Tap to pay on iPhone issuesThis feature was already hit or miss, but it hasn’t worked in a while. I have missed out on sales due to this. I have contacted customer service and troubleshooted. I have ordered a new reader so I hope that helps..Mrs. etVersion: 8.19.0

No one listens to the basic missing featuresBeen trying to tell them Since years that the basic functionality is missing like a different online and offline pricing or location wise pricing this is a Must.Dollar AisleVersion: 7.9.1

Customer Service is not helpfulThere’s a glitch in my system that can’t be figured out and it’s a big problem when checking out customers. They don’t seem to care that I have to deal with this problem and get back to me with an email that I can’t respond to..Scorrigan1028Version: 6.79.1

Yikes! Don’t trust your income with this appDoesn’t even offer a connection option for the Shopify branded swipe and chip reader…in fact it only offers connection to the discontinued audio port and lightning readers that show as discontinued on their support page. Only documentation doesn’t match the app so I am not without a way to accept CC.MtnBikerBradVersion: 6.47.0

Tap and chipWe continually loose connection at our Farmers Markets. It’s so frustrating and stressful. I’m looking to another solution. We’ve lost a lot of sales..2JsysVersion: 6.59.0

No Moneris Integration and no pin optionAfter promising to continue the integration of Moneris, Shopify has now elected to force payments through their system as Moneris is no longer supported. Also, with no pin pad option we are now forced to have our customers enter their pin on the iPad screen. Customers do not like this as their pin is visible to others in the line and it is not covid safe..BlacktoemikeVersion: 6.34.0

Refund/exchange buttons disappearI have pro plan but the exchange and refund buttons disappear whenever I unlock the screen. It appears again when I relogin. It’s so much work to keep re-logging in for those functions.TiiiiingVersion: 9.5.0

Sick of no phone number to callHow can such a large POS system not have a phone number to reach. The app has issues frequently and there’s nobody to call when you need assistance. It’s all online, and a virtual assistant isn’t helpful, at all. Considering how much we spend a month on their monthly fees and we cannot even speak to someone when there inevitably issues and bugs to be fixed is the worst e-commerce I’ve seen. Really, should be illegal..OogaboogabootheonlyVersion: 9.3.0

Stopped working as soon as this update was installedHave to do everything from the PC as the iPad POS is non-functional. Please fix ASAP.M776431Version: 9.2.0

App Frozen Location Code 401 I’ve followed the instructions and stillHi please help. This is costing me time and money……. I am unimpressed as I’ve had to delete redownload 3-4times, update my phone Deere and re-add 3-4 more times like I don’t know what is wrong and it’s causing stagnancy in my business. Please fix this.JdifurnendiVersion: 9.0.0

Abysmal serviceWhen I joined shopify, I somehow managed to sign up twice under the same email with their confusing system. I was charged for 18 months for an account I NEVER signed into or used. This should be illegal. Shopify support refunded me for 3 months and refused to refund me for the whole amount. They wouldn’t pass me to a supervisor and claimed there’s no method to speak to a human. Only chat. Abysmal service. Do not recommend..Farmgirl987654321Version: 8.20.0

Barcode scanner not workingWe continue to have problems with the barcode scanner at location, Shopify blames Socket Mobile, Socket Mobile blames Shopify and so on and on for over a month.KKGI1496Version: 8.11.1

Plenty of bugsThis app is garbage and it’s developers are constantly causing crash and slowdowns.Christian PerissinottoVersion: 8.8.1

Product list is inconvenientWhen using on mobile, clicking on the product title in the product list will take you directly to the cart. this is so inconvenient It is also inconvenient that there is no quantity input device on the product list screen. And the pictures come out too small.송절실Version: 8.1.0

Basic features don’t work anymore. Must pay more to get it.Used to be so helpful having the save cart options. Additionally, the user face has become awful. When searching an item, I can’t scroll down to find it. The screen just freezes. Will be exploring competitors if this doesn’t get fixed. It’s really too bad..Bizowner97Version: 8.1.0

Poor supportApp has been crashing on me, I can even get it to open.Nadiucha19Version: 7.10.0

POS progressively getting worse and worse.The awful POS issues continues. Can’t ring people through because the card reader won’t connect or just freezes. This has been happening every two weeks for the past two months. Too unreliable! To be able to complete a simple product exchange on the till you would need to pay for the upgraded premium version. Also one of the biggest issues is their payout from purchases are really slow to be deposited. Sometimes your order from Thursday morning won’t be paid out till following Wed. The in person experience is progressively getting worse with every update with less and less functional features and more errors. Its gotten so bad that we are considering switching all of our shops to another platform with less online service..Michael Yu ZVersion: 7.9.0

Worst one ever !!Dont do that if you want to make money and get your money !! Because at the time you stat’rt selling , they will block you account !!.PapyroccoVersion: 7.7.1

Terrible AppWe are constantly having issues with the readers connecting and the readers have a very hard time reading cards when people tap and sometimes insert as well. The app is not user friendly at all and all we’ve had is constant issues and nothing is ever done to fix them..Small coffee shopVersion: 7.2.0

TerribleThis update 7.1.1. is horrible!!! SUPER SLOW, does not communicate with desktop version, tap & chip rarely connects. EXTREMELY frustrating. Only advice from support is to ‘reset app’. Does nothing. Want the older version back!.Jsyk2Version: 7.1.1

7.0.3 on iOS 15.5 still a messHave updated and reinstalled app. IPad has dedicated router connection. - saved carts add items in background and saved customer names on carts - debit/credit payments often fail for no apparent reason. Sometimes will work on second try. However, we have lost sales due to the issue. - counting tool needs to be returned to previous version as the workflow is broken with no NEXT button to move between fields. - Note fields are hidden by on screen keyboard.NTBCTruroVersion: 7.0.3

Fix the newest updateI’m not getting details in my printed receipts such as date of pick up or flavours that the customers are choosing. Counting tool needs to be fixed also..MichupetaVersion: 7.0.3

Not very reliableEvery time Shopify does any back end updates the POS system does not download and requires a complete start up of the system leaving staff unable to process purchases until management re starts the system.LL7105Version: 6.76.0

Constant issuesThe payment terminal often needs to be unplugged and plugged back in so that it can continue processing charges. I have tried changing the smart grid (tiles) and it doesn’t work. Contacted Shopify support and the don’t know what’s going on either….Alek WolfVersion: 6.74.0

Failed every marketThis does nothing stay connected past one transaction, cannot accept tap, getting support requires you to login to get a code just to talk to support on the phone ( difficult at a busy market Basically the worst piece if equipment I have purchased with very weak support. I do not recommend this at all!!.C17frustratedVersion: 6.69.0

No option for Global Payment integrationOnly forcing to used shopify payment and they are not qualified our business to het shopify payment. No option for global payment integration..Dx_panchalVersion: 6.67.0

New chip readerEvery so often the chip reader is disconnected, however if an employee doesn’t notice the sale can still be checked out but payment has not been collected. There should be warning that the payment was not collected..Thewizard8Version: 6.63.0

Weak compared to SquareAfter a year with it I can say that this POS is poor. The reader’s battery life is short, it constantly fails to connect, the security sync is slow, it fails to read cards at times. I have been back and forth with support a dozen times and across many updates. It’s just lousy hardware and the software is outside of Shopify’s core competency. In comparison Square is solid and reliable. If they had a web offering as string as Shopify I’d switch platforms. I may just roll my own anyway..Quarantunes.meVersion: 6.61.0

BrokenIt asks for a code for connecting but I never set it up. No way to go back or disconnect and reset doesn't do anything on ios..Vif uiktdgbkjuVersion: 6.49.0

New POS is inconvenient to navigate and an eye sore.As a small business Shopify customer for almost 6 years we have always enjoyed the ease and design of the services offered. After being forced to upgrade to the new POS system because our new products would no longer sync we are frustrated and displeased with the product. Having to scroll through large lists of inventory is stressful and inconvenient while ringing through orders. Not being able to use thumbnail photos for our collections slows down navigation. The blown up font throughout is an eye sore and is visually overwhelming. Having to switch to a new page to add a discount in the cart or adding a custom sale is poorly thought out. Disappointed that they’ve now forced small businesses to upgrade another $89usd to use some of the same tools we had before such as saving carts. The old POS design was sleek, easy to use and had a FAR superior design and aesthetic. It is so unenjoyable to use the new version we are already searching out other options to switch to, as the Shopify support team said there was no way we could switch back and no updates coming in the near future. Would NOT recommend setting up your POS system with Shopify unless there is a design update or better customization. Option to use old version should be made available. **Update: Shopify’s remedy in the reply does not do anything to ease navigation for a product catalogue larger than 20 skus. My frustrations with this, to be frank, hideous, upgrade remain the same!.Lauren MagdaleneVersion: 6.49.0

Hardware doesn’t workI bought the card reader and have been trying to make it work for 2 days now. Support seems to have exhausted all their fixes. Still doesn’t work. I wish square worked worldwide. It was so easy compared to this complicated pos..SurfCRVersion: 6.48.0

Not nearly as good as it once was.The original POS system was much more intuitive and it was free. The tile system and UI for creating orders is frustrating to navigate in comparison..XTCFitnessVersion: 6.47.0

No rounding sale cash for canadaNo rounding sale cash for canada after 10 years.DanCaroeVersion: 6.46.1

Need a decimal pointShopify is fine on its own but REALLY needs a decimal point option for any business needing to do partial units. Shopify has to integrate a third party app that is troublesome and shuts down on the regular. Unfortunately, we can’t use our POS system when this happens and it stops all of our sales. It’s a retail nightmare. Shopify is aware and always just blames the app but could just fix the issue with a simple decimal point for those businesses that are needing it!.Refiller2Version: 6.45.0

No functional payment integrationWhen we originally moved over to Shopify POS we were able to have integrated payment with our 3rd party provider. We are now told it is no longer an option and our only integrated choice is their tap/chip reader. It only works for $100 max, it has unreliable blue tooth connection and does not accept smaller bank cards. We feel like we are being forced to take a huge step backward. Very disappointing..Milza7Version: 6.36.0

Removal of Payment IntegrationAfter months of research, calls with support, and a significant investment, we chose to move our POS system for our Brick & Mortar location over to Shopify. One of the deciding factors was the ability to integrate with Moneris Merchant terminals. Shopify has now removed the integration with a traditional payment merchant terminal in favour of Shopify’s own Tap & Chip Reader. The Tap & Chip reader system disconnects constantly from iPads (we’ve gone through 2 of them) and DOES NOT accept all bank cards. If someone has to enter a pin, they have to touch the store’s till iPad! So that means in COVID times, you are moving your iPad around the plexiglass glass to allow someone to touch it. Even in non COVID times, customers should not be touching the store’s till. Moneris can still be used but you have to add it as a custom payment option and enter totals manually opening the door for major human error. The removal of the traditional merchant terminals is a huge step backwards and feels like a betrayal to Shopify POS users. Our customers are shocked that this is what we now have to do as they also want minimal contact on surfaces. We now have to manual enter the amount, sanitize, pass to the customer, and sanitize again. How ridiculous is that when they had a fantastic touch-free system that worked perfectly. The Tap & Chip is unreliable and manually entering into the alternative systems is unprofessional for retail locations. It doesn’t matter to us if it’s Moneris or another company, but an integrated traditional system should still be offered. And for all the POS bells and whistles, the app doesn’t even cash round, which is a basic feature on most POS systems. We do not recommend this system simply for the removal of the traditional merchant system. If you are a retail brick & mortar location avoid..KlsievVersion: 6.36.0

Worse updateThis new update makes me want to switch POS comapanys. Its not east to navagate, it doesnt have sutomers drafts anymore. I was able to search customer on main screen on previous shopify. If i typed in customer name on search menu it it didnt show up i can just add it. To search and add the cusomers name is a huge hassle and time consumin. I'm very dissapointed the the new version. It seems like your catering more towards just online then instore..Victorio DVersion: 6.34.0

Living up to the POS nameOld version of the app did everything we wanted. Integrated the Moneris terminal and worked great. They decided to make their own terminal, which is fine, but there is no pin pad on it. No big deal right? I’ll keep using my old terminal since my customers always purchase 2-300$ worth of product and need to use a pin. Got an email that said I’m out of luck and need to use the Moneris as a separate terminal because they got greedy and won’t integrate Moneris anymore. Now returns and payment confirmations are 10x more difficult and my customers are mad at me. Oh yeah, they also cancelled my old Shopify plan and decided I need to pay more for the same service..GHS plantsVersion: 6.32.0

They have dropped the ball for retail payment transactionsThis biggest problem with this app is how they are removing an integrated payment system and are forcing you to use an unreliable, inefficient tap & chip reader. They have removed one of the basic business features of a proper integrated merchant terminal. If you have high volume going through your POS, what they now are forcing professional businesses to use makes you look like a farmer’s market. The actual app itself works quite well, but when it comes down to payment transactions, in a brick & mortar store, with debit or credit, they have hugely dropped the ball and have let retailers down..LynnS2013Version: 6.31.0

BizarreThis app doesn’t make any bloody sense - no customer facing view? Even forgetting that we’ve been in a pandemic for a year and sharing a tablet isn’t feasible, I don’t understand why there is only one view for staff and customers. Customers can see ‘behind the scenes’ and it’s grossly unprofessional. I love Shopify but have just switched to the Moneris PoS because of this..Rbr44Version: 6.28.0

Missing draft orders features1. Still Slow adding product to POS Grid, 2.Still cant print draft order from POS. 3. Cant access to draft orders from POS..TingweilVersion: 6.27.1

Hard to understandNo more customer service on the phone to explain how it works.... not impressed.Natasha prevostVersion: 6.26.3

The latest update ruined the app!I want to love this app with every fibre of my being. It was so good for like a month as we got the new version. Now since the latest update (November 14th 2020) when I search products some of them just don’t show up in the general search bar. As a store that has literal THOUSANDS of products I can’t look through my collections one by one every time I need a product added to my cart? I never really leave reviews but I hope the next update fixes this and so I hope the devs see this! Thanks for any help-.EndalVersion: 6.26.1

Too complicatedCompared to the POS classic this new system is complicated, convoluted, frustrating, costs more to use on top of it all. Nothing about it is enjoyable or easy..Jimmy ShopVersion: 6.26.1

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