Capital Bikeshare Customer Service

Capital Bikeshare Positive Reviews

Where are the bikes.There are 8 stations near my home. On average there will be two that have bikes. Maybe four bikes total, and maybe two of them will work. I love this app, and highly recommend it IF you are okay with the possibility if it not serving you when you need it. There used to be people regularly brining bikes from the overcrowded areas back up here. Now I rarely ever see them, and I have to walk far and stay locked in on this app to HOPEFULLY get a bike for my short ride to work. This used to be my main mode of transportation and it was the best, but now I always must have a backup mode of transportation because I never know if there will be a working bike. And if there is, it might be a 10 minute walk away because the three closer racks that are supposed to hold 15 bikes each might all be empty..TorpedogamerVersion: 2025.16.3

They try - to a certain extent!I was very pleased with how the app worked. Just a few simple essential functions but they worked well. The live map was accurate and the trip mapping function worked well. Yes, not all of the bikes are perfect (fix those loose headsets!), and the docks don’t always work (which can be discouraging when you finally reach your destination and hope to ditch the bike like a hot potato and you find the only empty docks are not working), but most everything worked well enough, enough of the time for this user who was there for a few days as a tourist. And customer service was right there to take any phone calls with questions. Unless you want to try the scooters, which look like an easier and more fun way to get around, the whole BikeShare system is pretty awesome. A great alternative to taking the Metro or using a car. The 30 minute time limit is sufficient to get from one place to another if you are a tourist exploring different parts of the city..Mr. T. GrizzlyVersion: 12.15.0

A Bad Start With A Happy EndingHad a HORRIBLE experience with renting my bike and ending the trip docking it. Was a little disappointed with how difficult it was for a newcomer to try to rent a bike for only half an hour, but this entire experience was negated by one of the most superior customer service experiences I’ve ever had. Marie (I definitely want to give her a shoutout!) spoke with me on the phone and was not only patient, but went above and beyond what I expected customer service would be for a $2 bike ride around DC. I had an issue docking my bike, and she was able to talk to upper management (without me even having to ask) and calm my fears as a first time user of the service. Now that I’m aware of how the system works, I would definitely recommend renting a bike through this company in the city (especially if you want to put in the exercise and save money over Uber, scooters, and other ride share/renting services)..WhatzUpWitYouVersion: 12.14.0

30 min not enough timeWe’re in Nova where the bike stations are few and far between. The idea is awesome and we’re psyched to have a dock in our neighborhood, but of our 30 min ride 15 was going out of our way to find a dock to check into. Miami had a 2 hour limit, which was wonderful and left us feeling like we weren’t rushing. Here we wanted to stop along the W&OD, but couldn’t because we needed to get to George Mason ASAP. Forget about going out towards FC. The last dock is at EFC and navigating 15 min out and then having to turn back brings you nowhere. Great in theory for downtown, but not an enjoyable experience outside of town. And honestly, who’s going to be able to commute on a 3 speed on the Custis from EFC into the city in 30 min?.Fas77Version: 10.2.0

Really love this serviceI have had a Bikeshare subscription annually for a few years now. For me it’s an incredibly good investment for getting around in downtown DC and Alexandria. I like the fact that you can rate the rides and leave comments on the bikes. although I have run into a few skanky bikes over the years, they continue to improve, coming out with better models. And now they have the E bikes which, if you can find one and if you’re in a hurry are really good for longer rides. And economic too. I recommend the annual subscription if you ride on a regular basis. Honestly, I rarely take my car into the city any more thanks to a combination of bus, Metro and Bikeshare..HourCatVersion: 14.50.3

Great Simple Useful.I found this app easy to use and extremely useful. Most helpful features for me is locating nearby bikes And the confirmation notification that comes when immediately upon docking the bike I found that most status data on breaks and docs available was accurate however a couple were way off. Another useful feature is the stopwatch starting immediately after the bike is checked out. The most desirable feature that isn’t implemented is being able to locate key dispensers. The online web based map shows that info but the app does not include it at all if you need to find a key dispenser forget about using the app for that..ChestderrVersion: 11.4.1

Misinformation re: available bikesConsistently, the app tells you bikes are available when they are not. Beyond being annoying and frustrating, this is da vero is considering women oftentimes walk a certain distance, assuming a bike will be available when it in fact is not & will not unlock. I called customer service & they said that the bikes werent unlocking because someone who rode it previously must have reported an issue. Ok...so then why doesn’t the app reflect this? It should show ONLY bikes that are able to be unlocked, not those waiting for maintenance..SamsamsamzzzVersion: 13.45.3

Great app, but numbers aren't always up to dateEasy to use, fast app. Gets you on a bike in no time! Taking off a star because the main benefit of the app (versus using the key) is to see the # of available bikes and docking stations. Unfortunately the app's numbers are usually inaccurate (sometimes wildly so!) which makes it very difficult to plan where to end a stop. Also, sometimes there is an available bike but the app says there is none, so you can only unlock it with a key. I will likely stick to using the key and my eyeballs but it's good to have a backup..Megaroo117Version: 12.15.0

Convenient and good customer serviceCapital BikeShare is awesome. My work provides a discounted yearly membership for unlimited rides which definitely makes me use the bikes more than I normally would. The locations are convenient. I can park and lot have to worry about locking my bike or returning to the parked location. I’ve only had one issue when my bike didn’t lock upon return, but the customer service was great and they easily took care of it. High recommend!.JBou33Version: 11.1.1

Service is Fantastic. App is NotI give CaBi as a service 5 stars. No question. The recent app updates however are subpar. The map used to be easier to read at a glance to know if a dock had bikes. Now the color indicators are ittybitty dots and the number of bikes is also pretty small. The login screens and UI are clunky, often asking me to input the same information two or three times on different pages. You could also use the map without logging in before, not sure why they took that away..Just20706Version: 13.28.3

Day Pass made for an amazing day!We got the day pass our 4th day in DC. So easy! Unlimited rides all day. We rode to Georgetown and then parked the bikes and walked around. Got a new set of bikes and rode the bike path along the Potomac River. Parked the bikes. Had lunch. Got 2 more bikes and rode by the Lincoln and Jefferson memorials and back over toward the National mall. All the rides were included in the $8 price (for each) and there are bike stations and bike paths all over! Really fun day!.6465536Version: 15.51.3

What happened to the trip details?I like the ease of the new scan feature, for those of us with annual memberships and no bike key (signed up through the old app). However, I miss the detailed trip reports in the old app. Being able to see the route you took as well as the accurate number of miles you rode on each trip made the app more interesting and engaging. New app is easier to use but boring as hell!.Kikirich07138090Version: 13.16.0

Great once you get the hang of itHaving previously only used dockless share bikes in Beijing, the CaBi bikes are so nice! The app is straightforward and the route planning function is great. My criticisms aren’t with the app though: The way you choose a subscription level is unnecessarily complicated and the keypads on some of the docks are consistently broken, making it hard to retrieve a bike sometimes. Otherwise, great experience..MnthompVersion: 12.20.0

Great bike-share model program!Capital Bikeshare is a wonderful program accompanied by a highly accessible app. I wish more cities were as bikeable as DC to see more programs like this. The only complaint i have for the app is that it doesn’t let you track your ride history better within the app (just to see how many calories are burned in a day of riding for example). Great work overall!.ElnogalenseVersion: 11.6.0

Looking on the bright side...Just got my 50th ride on Capital Bikeshare and couldn’t be more grateful. I’ve explored my hometown in new ways and had fun doing it! I love the app...I can plan my route and determine whether there is an available dock in advance - I can also help them move bikes if it fits my schedule too. Bonus rides await because my bike was just stolen, so I’m super grateful for my CaBi membership and awesome app..Songbird DawnVersion: 12.15.0

Perfect way to see The CapitolMy 12 year old and I were easily able to pick up bikes outside our Airbnb and had no problem finding places all around the city to dock them. The in-app navigation map was great. Made our visit to D.C. car free and so fun. On another note we found D.C. drivers very respectful of us on our bikes. After riding on the streets of Los Angeles this was such a nice surprise!.Charlie ZuzuVersion: 12.15.0

Intuitive app and great way to see the sightsEasily the best way to get around and see the monuments for the best price. We did eight dollars for unlimited 30 minute rides per day. I wish it were closer to 45 or an hour. That would give you a much more time to see the sides without having to interrupt your sight seeing pattern, but I am sure there is a rhyme to their reason..11King-Z11Version: 12.15.0

Thanks and questionCould the app give audio directions to the next place on our route? I find I’m having to go back and forth between google maps and bokeshare app to find my way. I’m an Infrequent visitor to dc so need all the help I can get. Also can you do something about all the construction and roadwork detours? 😶I love riding a bike around dc for a rock bottom reasonable price. Thanks so much for making that possible! Susy.Bikeandbefree!Version: 10.2.0

Support is a headacheNo matter what you do just try avoid having a Lyft account with Lyft cash before joining capital bike share. I have been going back and forth with support for the last 2 months trying to resolve my issue. Now my capital yearly membership is no longer active and support is very slow. Can someone please look into my ticket. Thanks.Eliash961Version: 2024.44.31

Good luck if you’re under 5’ 4”I am 5’3 and could barely reach the pedals with the seat on the lowest setting, to the point that I could not use the bike. Sure, 5’3” is on the shorter side, but I know dozens of girls in the 5’2”-3” range. Beyond that, I struggled getting the bike to release from the dock, as well as docking it when I was finished. Really like the idea of this so wish it was more suitable to people my height and docking was more efficient..Emc09871987Version: 12.15.0

Easy to use and great pricesI live in DC and have used the app almost daily for more than a year without issue. The map makes it easy to find docks and parking. The bike system balancing could be better but that’s not really the devs fault..KeveocubalcohbebfksnsbVersion: 2025.23.3

10th Ride completedThis has been my 10th completed ride and I am impressed with the access and quality of the bikes. In those situations where I had an issue the customer service was quick, friendly and most importantly resolved my issue. On towards my 100th ride..MarkybseVersion: 12.15.0

Great app! Make sure to have phone chargedThis app made buying the bikes and checking them in/out very simple. The only negative aspect is it drains your phone battery, so make sure your phone is fully charged or bring a charger. Overall, great app and bike rental! Highly recommend touring Washington DC with these bikes..Eliana43Version: 11.6.0

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Capital Bikeshare Negative Reviews

DONT RENT, SCAM, HAVENT FIXED ISSUES W/BIKE OR DOCKSI would not recommend this service at all. As a tourist, I used this service without reading the reviews as it seemed simple to use. Ohio have similar scooter and bike rentals and I have never had a problem. However, with capital Bikeshare I had the WORST experience. I rented a bike to ride from my Georgetown hotel to the national African American History museum which was a 11min ride. I docked the bike at 15th and constitution avenue, directly in front and across the street from the museum. The steps to dock the bike was clear and I saw a green light, heard a click, and assured the bike did not come out of its docking location. I even gave it a harder shove into the docking station and it still did not come out (as another person standing near me stated make sure it’s docked). However, Even with all these clear steps, I was still charged a lost/stolen bike fee of $250 plus $25 for the day. I contacted customer service and after trying to find the bike number. the bike was still out on a ride, but I wasn’t the one riding the bike. The customer service agent said they wouldn’t charge me any other fees until the bike is returned and would refund me the money once returned. It is now Wednesday 4/5/23 and the bike has not been returned. I left DC on Sunday and am still being charged fees for this bike. I wish I would’ve read the reviews before renting, as this appear to be a repeated issue. I SUGGEST NOT EVER RENTING FROM THEM. They don’t hav trackers on the bikes and it’s a horrible inconvenience to tourist. FYI: you will not be refunded any fees. Even if you provide proof and you know for sure the bike was docked properly..ᴍʏᴀʜVersion: 15.0.3

Try Harder.There is nothing more frustrating than a transportation system that does not a good infrastructure in place when you have an emergency while using their product. First, There is no direct contact option through either the CaBi app or the Lyft app (owner). If you need to call them in a pinch you’ll have to Google their phone number and look through a few different pages before you find the correct one. This does not guarantee you will speak to a person. The reporting options within the app are insufficient. If your bike goes missing (gets stolen) you cannot select this as an option. If you had to ditch the bike because the tire blew out in the middle of a ride on the way to your job - there is no option for this either. I put Try Harder because you can build a more functional app that allows the end user to be self-sufficient or create a robust customer service infrastructure to help the end user navigate problems using your service. Pretty much anytime you experience an issue after you check out the bike you have to speak to a human and whether you’re on your way somewhere or not you are responsible for the bike. So, your only option is to wait around until someone picks up the phone..EnriqueLeftVersion: 13.45.3

Capacity issues that have only gotten worseIf you’re considering getting a Capital Bikeshare membership at the moment, please keep in mind that there are some stations that are NEVER stocked with normal bikes. I live in the Adams Morgan area, I got the subscription because I have 3 stations within a 5 min walk, and they are regularly completely out of working bikes. I have also run into a situation (going to Georgetown during the day) where all of the stations are FULL within a mile radius, and I have to park way out of my way to get where I’m going. It makes me feel like I can’t rely on the bikeshare at all. When they’re available, I appreciate the convenience of Capital bikeshare, but you all need to increase capacity (or figure out how to cycle bikes in and out of their stations better). Otherwise I’ll probably cancel and use my own bike..Someone ElseVersion: 14.2.3

What the heckThis is my first time using this service and atp I don’t ever want to use Lyft again. First time renting a bike goes smooth. Rent it at 6 give it back at 11 at union station. Bike does not dock when I try to put it back. Immediately try to tell the app but of course not working. Almost miss my train messing with the app. I contact customer service and they tell me since the see it’s my first time using they will cancel the ride and waive the extra mileage fees. Nope bold face lie. My app proceeded to charge me .15 a mi to go from union station to Rockville and from Rockville to Baltimore and from Baltimore to Sparrows point…. The next day. I was charged for 24 hours on a bike I rode for 6. I am beyond livid because why does it take 3 separate interactions for absolutely nothing to get done. Delete my account..MeeeerrrrrrerrVersion: 14.31.3

Docking StationI parked the city bike at 4th and Rhode Island docking station to swap for another bike that I wanted. Unfortunately, the counter kept counting saying I had the bike out. So tried pulling the bike back out but it was locked in. So now I don’t either bikes because the system doesn’t show I docked. The counter is going on 24 hours that I have the bike. I sent several pics to show the address and the bike where it’s locked. I sent emails, submitted in the system my problem and have not gotten a proper response to stop the counter so I may get another bike. I’ve never had a major issue like this since I started using city bike a few months back. It’s an extreme inconvenience when you can’t reach anyone to fix the issue. As of right now the follow day. The counter is going on 24 hours that I have the bike. Sad!.Lost a new userVersion: 13.37.3

Why Can’t This City Run a Proper Bikeshare?There are never any ebikes, and in the rare instance when you find one at a docking station, they’re broken and out of service. Today seemed like a lucky day—FOUR ebikes instead of the usual zero. All four were broken and out of service. One was still listed on the app, for some reason, despite being out of service. Probably just to get your hopes up for nothing, which is what Capital Bike Share does best! What is the point of a bikeshare system with no working ebikes? You can’t even claim that you’re limited by the number of docking slots available, because ebikes don’t need to be returned to a docking station! They can be locked anywhere. And yet working ebikes are nowhere to be found..Aimilianos MVersion: 14.30.3

Warning Lyft usersIt’s owned by Lyft. After 3 kiosks wouldn’t take a physical card payment, I got this app and signed up for an account using a secondary email address. I provided my phone # as required during signup. It’s the same phone # I use for Lyft, which evidently means that the Lyft app can forcibly sign you out of your Lyft account on the Lyft app (which shouldn’t be allowed based on API permissions, btw — apps should be sandboxed). I am now locked out of my preexisting Lyft account, and can only log onto the CapBi account from the Lyft app, which requires you to log on with a phone #. Lyft and CapBi haven’t replied to chat messages or emails so now I’m locked out of the Lyft account I’ve had for years. I guess I am only able to use Uber (not Lyft) for car pickups now..RrrrreviewerrrrrVersion: 2025.39.3

Bad service support to improve their productI was excited when finding this opportunity to bike around and park it during my DC trip. I appreciate the innovation to bring people convenience and a different travel experience. However new business always has opportunity /unknowns to improve in the process. One problem we discovered was that the destination had no available station for us to park the bike. We couldn’t tour the place as they suggested on the website. When I contacted the support through chat. I was directed to a place nearby however there was only one station and I rented two bikes as a group. Not to mention that station was broken. The first service person provided $5 discount to one bike but not the other in the same group ( rented by same account in same app). When I asked multiple times, no one responded. Till I called, they said we are so sorry for your experience but nothing we can do. It is so ironic that they admitted it was a bad experience but won’t do anything..GalaxiPlqnetsVersion: 15.10.3

TerribleI came to DC, saw these bikes parked outside a walmart and tried using one after downloading the app. I unlocked the bike through the app, but it did not get unlocked at the station and remained stuck. I contacted the customer support, he said he was sorry the station didn’t work. I should try another one. I tried again with another bike, once again it remained stuck. I told the customer service again. He said he was sorry and i should contact customer service again for refund of the charged amount. 24 hours later, i was charged 50 dollars (25 each for both the failed rides, it treated as if i rode the bike for 24 hours). I contacted the customer support twice again and they both said they will contact me with the right team. It’s been more that 2 days and no one contacted me. They don’t care for their customers. They don’t care if their bikes don’t work. Terrible. Would not recommend to anyone. Better take local transport, it’s much cheaper and efficient and you wont have to waste your precious time , energy and money..ZeeWaqChVersion: 15.58.3

Everything Is BrokenTried to get three rides today. Each time experienced some issues and had to call the customer service. First time, the station not release the bike but still charged me. Second time, could not return the bike to the dock. Though I parked to a public parking ramp and it’s allowed in the area, I still got charged for the $25 parking fee. Third time, could not dock the bike back to the station again. I called right away. They asked me to park at another station, which is not working either. Guess what, I had to pay the fee again! What a scam company! Now I understand why the bikes are everywhere but people just grab the scooter and other e-bikes even this being much cheaper..Teddy_404Version: 15.15.3

Unreliable appI used the app for the first time today. I thought I needed to dock the bike every 45 minutes so as not to incur additional charges on the day pass. I was able to unlock a bike the first and second time. However, the app stopped working. Each time I scanned the barcode on a bike, it would indicate it was unlocking but after about a minute I got a message that the bike was either waiting for repair or was unavailable and to scan another bike. After trying all 5 bikes at one docking station, I walked to another station about 10 minutes away and tried all 14 bikes. Each time a message came up that the bike was unavailable. I was stuck without a bike to ride the 8 miles home..Vivi74659Version: 14.30.3

Mandatory, horrible to useYou almost have to use this app to use the bike share system but it gets more difficult to use with every update. Lyft hijacked the app and now tries to steer you to all sorts of bikes which clutters the map. An annoying pop up reminds you to park at a station with every click even as most of the bikes it shows are NOT in the station system. When you’re running out of time on your 30 minute ride and desperate to find a docking site you have to click thru the pop up and pick through a multitude of too-similar icons and then figure out how to orient the map..Another nickknameVersion: 13.73.3

AWFUL CUSTOMER SUPPORTI never leave reviews waste of time but my god for the amount of time I’ve wasted with customer support on this app it’s terrible and I hope no one has to relive this. Please note that myself my friends have had issues docking the bikes. And they just tell you to leave it there they have to wait until it “”ends” and someone else will steal the bike and use it. It’s a Teri le system. I’ve talk to three customer support reps about this issue and STILL HAVE NOT HAD THE ISSUE RESOLVED!! I am at a loss for words and my account was suspended for THEIR ERROR!!! And on top of that I was charged $25. This is the absolute worst service setup. Never had this issue back in SF. This app and bikes are TERRIBLE..Ekelly2024Version: 15.68.3

Occasionally buggy and lack of clear infoThe app looks reasonably slick but if you’re a new user it can be daunting if it’s your first time. In my case, a bike was rented but it wasn’t shown in the app when you approaching a 45 minute time limit while on a day pass and you’ll start to accrue extra charges. Info isn’t clear in the app. App does a good job with map info showing you wracks and bikes available. System itself is wonky. As said before, dearth of new user help info. Racks can be troublesome. Some bikes may not be available. Oddly enough can’t use Lyft car request while having a bike out..Sisyphus291Version: 14.44.3

SCAM! I would give zero stars if possibleThis service is a complete scam! My husband and I purchased two 24-pass for $14 and used the bike for a total of 4hrs, which resulted in additional charge of the $63 dollars!!! There is absolutely no way anyone can figure out the fee system and beware of going over 30 minutes even with a “24-hr Pass”. This essentially means you are required to watch the clock while trying to relax outside, checking your email for time warnings/threats of extra fees and biking only between bike docks instead of on the many beautiful bike paths. Also FYI this is a service owned by Lyft and not by the city government as originally stated on the app site when I downloaded the app. DO NOT USE!!!.Kreid2318Version: 12.15.0

The old version was far betterI liked the old version so much better than this new one. The new one takes longer to show stations on the map, longer to show bikes available on the map, doesn’t say when it last refreshed bike availability at each station, uses station icons that no longer show full vs empty ratios, no longer allows you to find directions and which stations would be closest to your origin and destination, no longer shows any points details in your account or on each station, and many other things that make it worse. Please bring back the old app - it had been refined to perfection..PoomfattyVersion: 13.16.0

App Works, Map Crowded by E-BikesThe program is great, allowing you to move about DC freely. It has utility for commuting, especially if you have to get to a destination far from a stop. My biggest gripe is that the map is cluttered by E-Bikes such that you can’t see the status of bike corrals. The bubbles often block the number of parking spaces open, as well as the number of bikes, and if you want to inspect a stop’s offerings, you are just as likely to select an E-Bike as you are to do anything else. Allowing users to disable the view of E-Bikes would go a long way improving QOL..Crab MandVersion: 2025.35.3

Don’t use during a popular eventCustomer support was no help in addressing issues with returning a bike. Tried 4 locations and all filled by the time I got there, showed availability when there was none, or were blocked off and it wasn’t reflected in the app. Dozens of other people in the same situation. Customer service was useless and provided no other options for returning the bike. Insisted that the bike had to be docked. Even when one station that showed 9 open docks but it was blocked off, they provided no alternatives. Don’t use if there’s any type of event. It will not save you any time..KNpuffinsVersion: 15.29.3

Pricing is deceiving!They have 3 big pictures stating their pricing. The one we used clearly said $8 per 24 hour period. What they didn’t say was that that 24 hour period only allows you unlimited rides at maximum length of 30 mins each! What they try to do is make it seem as if you get the bike for 24 hours for $8. I got a $50 charge on my card and I was like what in the world?! Then I looked up reviews online of their service and everyone is complaining about the same thing! What a sham! Your max ride time is 30 mins! After that you will be charged fees every 30 mins!.Lilb3000Version: 10.2.0

Hard to navigate & not enough time!The app needs voice navigation!! It’s extremely hard to ride the bike, hold & look at my phone for directions, & not kill myself or others while navigating a dark city. The 30 minutes docking rule is ridiculous & does not allow enough time to navigate the city in the dark when you have to look at your phone. I spent more time on phone with customer service than riding the bike because docks were always full when my 30 minutes was up. Bump the time to an hour & I might try again. Not worth the hassle..MereMere74Version: 11.5.1

Ride didn’t end correctlyThis was my second time using this service. I mainly go for a 10 min ride down the street and back. When I returned the bike and the station showed it’s locked I left. The App didn’t send any notifications if it was completed ongoing. So I figured it’s done. Then I received a text message from Lyft telling that the ride still going on and I’m being charged!!!!! There was no place to follow this up. Ride wasn’t listed in my App. I reported the issue. Now, a day after, in charred $102 for a $2 ride!!!!!! This is ridiculous ..Shideh70Version: 13.96.3

Honest reviewThe app is just awful, very often the bikes are not available (for unknown reasons). Usually I book a bike, and after unlocking it, the bike blocking again, making the bike unavailable for me, furthermore the app takes money in all such cases:) Therefore, I had to pay twice or someone else booked the bike and it was impossible to go. I have used many apps, but this one just drives me crazy. If you are in a hurry somewhere, then do not take it under any circumstances - with a probability of 80% it will let you down :(.Shakhnozakhon.MukhtorovaVersion: 2025.22.3

Can’t Use on iPhone 12I have been a long time user of CaBi and had no issues with the app.... until I moved to an iPhone 12. The main problem is that the app design is such that you cannot use the drop down menu in the upper right corner because it is behind the iPhone clock. And the options at the bottom of the page do not offer any options for using the app. So... I had to delete.... and now can’t use it with my account to search for bikes or check anything..Red McCallenVersion: 13.75.3

Before you rideObviously these bikes need maintenance occasionally and will not be in perfect condition. But after riding 5 miles to work and not finding an available dock I got charged $25. I ride a bike daily so now I will just buy my own bike to avoid this problem and stop using the bike share. I also found this style bike is not for me as they don’t have a straight truss bar from seat to handle bar. But it gets the job done..Last time bikeriderVersion: 14.36.3

Decent but horrible customer supportThings are fine unless you need to actually get in contact with someone. Have had several seemingly easy to fix issues and it’s nearly impossible to get responses. Just a warning that Bike Angel points occasionally won’t be applied to rides and CaBi will refuse to add them. E-Bikes’ pedal assist won’t work and they’ll refuse to refund the surcharge. You’re really on your own with this service..GmastalankVersion: 13.81.3

Junk bikes, few e-bikes, expensiveCost $13 for 45 min ride. Explain how I could hire an entire car and driver (Uber) for close to same cost. E-bike listed as available in app but unavailable at station. Very few e-bikes in the system. Bikes weigh as much as cars and are rather unpleasant to ride. You also take your life in your hands amongst out of control car traffic, with no helmet to boot. This service has been a disappointment since day one years and years ago..AZedoVersion: 15.10.3

2/27 update is terribleThe new update to the app as of 2/27 is a terrible downgrade for a number of reasons. 1. The app inexplicably lost its navigation function. I liked to use CaBi’s navigation function because it recommended safer routes for bikers than google maps. It was also helpful to figure out which stations to use. 2. The app makes you go through a Lyft-style review process every single time you ride a bike. This is extremely obnoxious and unnecessary. 3. The icons that indicate each station and how full or empty they are is difficult to read at a glance. 4. The app did not correctly load my total number of rides. For an upgrade that was announced with this much fanfare, I’m seriously disappointed and worried about the direction the entire program is heading..DanmanpoolmanVersion: 13.14.0

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