BIXI Customer Service

Some of the E bikes are locked and some of them don’t operate too well. I’m an experienced Ebike rider/Commuter, 4000 miles a year, visiting from the states. Also the seat posts are sometimes too loose and can’t be adjusted by hand easily shouldHave that corrected.

The bike borrow works well. I only had two issues with it. For some reason you can’t go beyond an half an hr at a time or it changes you 3 dollars every 15 min. So, you have to use it in half hr increments, which makes trips broken up as your looking for bike stations before you reach your destination. On the other hand, they are all around the city. Number two, there are no bike stations at St. Joesph’s. So we almost made the mistake of taking our loaners all the way to St. Joseph’s Oratory. That would have been a big mistake. We forgives the reason for no bikes is because they would have to continuously bring bikes to the top of the Moutain, as St. Joseph’s is up a rathe large hill. Chow for now

I went to university in Montreal years ago and we used to take Bixi everywhere and now a decade later whenever I visited Sylvia primary way we get around and it is so convenient and fun and the best way to get around this town. Great system and availability of bikes and docking stations. Highly recommend!

The app is easy you use and provides what you need to get or return a bike. I like the fact that it has a timer so you know how long you have had the bike. Also it is nice to be able to see the bike routes on the map.

I’m a very happy new customer. Having used Citibike in the early days when it first launched in NYC, and now moving to Montreal and stepping back into bike sharing years later - wow! So much easier and just all round awesome.

Used this app while visiting Montreal - it’s straight forward and the ride share program was widely available

We used BIXI the entire time while in Montréal (2 weeks) a part from a hidden $200 fee hold on my card which was later sorted out it was really great to use the bikes. If only Montréal had more dedicated bike lanes.

Thanks to Bixi bikes and app, I’ve spent 5 days visiting an ill loved one at the Neurological Institute & Hospital while getting into shape, easing my worried mind and enjoying the beautiful weather.

Surprised it doesn’t have Apple Pay integrated yet

That app is easy, and their stations all over the city

Everything is okay except time limits

Better option than metro if you’re looking to get more cardio into your lifestyle 😁

Stations EVERYWHERE and the app is super easy to use! And the monthly subscription is very affordable.

Great app and service. Just make sure you park the bike every 45 min.

Perfect tool for the summer in Mtl🤩

Most fun way to get around Mtl

Love this app, very convenient!

Yea it was a good experience.

Great value ….

This is a must for Montreal!

J adore la simplicité de ne pas avoir ma propre bicyclette.

Hyper facile de louer un vélo et de trouver les bornes disponibles

Il manque la légende sur la carte. (Signification des icônes)

Tout est fonctionnel, ce qui n’est pas donné à toutes les compagnies! Longue vie BIXI et mort à JUMP 😋

A great and cost effective way to get around

Awesome and efficient, and economical way to get around Montreal with this APP. So easy to use!!

I love the membership! Helped me go out more and stay in shape lol. Super nice having access to a bike without the responsibility of having to keep one 24/7

Very user friendly. The only thing I would fix is to make the map seems too heavy with data and sometimes bugs for second.

Despite using it little, It's something very convenient to have at least during the summer months, if you got the chance to install recommended, although it would be amazing if they have more stations, so far you can only reliable use it if you live I the boroughs nearby downtown

In town for business. Took the bus for the first few days. Associate introduced me to BIXI - game changer. It drove my commuting costs from 10$ per commute to about 75cents per (with a 3 day pass). Used it for all quick trips in town. Perfect for a city the size of MTL.

Vraiment très complète! BIXI a fait vraiment du bon travail avec cette appli!

Pratique, facile à utiliser, merci Bixi !

Je viens de Toronto et Bixi > Bike Share

❤️

Best transportation method in the summer. App works great and is so user friendly

BIXI provides an exceptional service both on the field and off the field. Bikes are always ready to go with good tires (they now recently made winter operations possible). The app always shows accurate information and is very quick to unlock the bikes. The customer service is polite, quick, and responsive. 5 stars

Bravo

It’s a great service, and the app does a fairly decent job although the map won’t refresh when you move so it’s at the last location when you open it again. A minor quibble. Everything else works very smoothly and I’m quite happy.

Bixis billing practices are quite dodgy and make you end up spending much more than expected. It’s easy to signup for BIXI unlimited but almost impossible to cancel you have to do it from the website, not the app and they make it confusing, the electric bikes are very expensive and not included in BIXI membership, and most important of all be careful to make sure the bixis properly dock as the docks are finicky or you’ll continue to be charged for hours and hours, I ended up spending nearly $50usd just for a few short rides would have been way better off just renting a bike from the hotel. The rides also bill you after 45 minutes. It’s easy to end yo spending much more then you expected you have to make sure you 1. Cancel on website minute you leave Montreal 2. Make sure all rides are under 45 min and 3. Make absolute sure when you dock your bike you see the little green light, sometimes it “seems” docked but it will actually blink red and keep billing you. Buyer beware

Bixi continues to go downhill every single year. It really only works for people working office jobs who travel to downtown in the morning and leave in the evening- if that’s not you you will frequently be late because you either won’t be able to find a bike in “off” hours or you won’t be able to find a place to dock a bike since they refill the stations to FULL, instead of half which is what would make sense. This is a known issue that they consistently fill stations or leave them empty, so it’s often impossible to find a place to dock your bike especially outside of downtown after 7pm. Every time you take a Bixi you also risk having an issue with the bike, such as the bike not registering when you try to dock it, and you end up stuck with the bike sometimes for HOURS until a technician can come help. I am so often late because of all the Bixi malfunctions that I would rather walk or metro at this point. They raised the prices too and it’s so overpriced for this poor quality. DO NOT recommend.

This is seriously one of the most frustrating apps to deal with. It is VERY sketchy about connecting with a credit card, so much of the time the app is unusable. I thought it may have been user error last year when I set it up, but it’s even worse this year. The app will only let you rent 2 bikes at a time (when it’s working correctly, which isn’t often) so getting a family up and running takes 2 accounts. We tried to link it to 3 different phones, with multiple viable cc’s. It worked one time, then my husband’s account absolutely would not work a second time. By the 2nd day, the one account we had that would still scan would only do one bike (despite being set up for 2 on the account). It is unbelievably frustrating. The bikes were great when we got them to unlock. Worst worst worst app. Honestly. Save your time and sanity…. just rent bikes privately when visiting Montreal.

Was charged $30 for a ride because one of my 2 bikes wasn’t docked properly. The docks themselves are very difficult to operate, requiring a lot of effort to dock bikes (and I’m in my early 30’s and weightlift). I could only imagine the trouble someone older or weaker than me would have. I guess we missed the green light one time out of the dozen or so times we used the bikes. This was a $3 trip. It turned into the price of 2 Ubers. The policy is you need to call immediately. Called and emailed a day later after seeing the charge, and they are not willing to help even though the operator admitted the system and docks aren’t perfect. If you pay at the kiosk at least you can double check.

The fact they implement auto renewal and make it so hard to cancel is just wrong, 0 stars for that alone. I never take the time to leave reviews but the number of hoops I had to jump through to cancel my membership was absolutely insane. Their website will tell you you can cancel in the app, that’s absolutely not the case don’t listen to what they say. You have to call the team, wait for the next associate and do it there. Absolutely unethical. Side note: the bikes are a fantastic service no complaints there, but the gimmicky stuff where you can’t easily cancel needs to go.

Visitor of Montreal. signing up for the app and getting a day pass was a bit confusing. but main issue was some of the bike docks didn’t work at the clark / laurier station . i had to shove the bike into multiple docks before finding one that would click. it registered my bike ride longer than i actually rode because of this.

Membership maybe fair but if you do not have a membership and you use for a one time use you will have 100 dollars taken out of your account for 10 days maybe more depending on your bank. Note they will take 100 dollars every use so if you use 3 times they will take out 100 dollars 3 times. This is not disclosed vividly when downloading and using the app.

The ride was fine, my bike made noises but whatever. I park it AND make sure the light turned green but it didn’t register on my app. I assumed it was fine though and as a first time user I didn’t know any better. They charged me $20 so I called and asked for a refund. They refused so I closed my account. Montreal has amazing metro and lime scooters, so just use those.

This app is garbage. It doesn’t update and you don’t know until you get to the docks and realize there are no bikes there even though the app said there were plenty. Then you realize it says 14 hours ago. Even if you hit the refresh button. Even if you force close. Junk.

I tried a Bixi subscription for a couple months and decided to delete. I usually spend 20 minutes walking around to different stations. I find either bikes in disrepair, no bikes at all, or experience technical issues unlocking a bike. A good idea but very poor execution in Montreal.

I’ve contacted their support, deleted my account, deleted the app, and charges of all sorts of amounts just keep happening. Better off walking… i think i’ve paid $50 and used this app for 4 days months ago… horrible company

Even after purchasing unlimited rides. My partner and I rode together and she got tired, so we both got charged an extra $1.85 for being 2 minutes late. I won’t be using this service again after this trip.

Customer service is poor on the phone. Often bixi docks are either completely full or totally empty. Don’t waste your money

The app wouldn’t even let me register my credit card or my friend’s credit card. We wasted a ton of time. Frustrating.

Unable to change phone number, unable to change cc info… so basically a useless app. Impressive

Do not use. Within 48 hours of signing up, I have received numerous spam phone calls and emails.

WILL OVERCHARGE YOU, especially if you purchase a monthly membership, which they make it very hard to cancel and will charge you if you cancel it anyways

Just doesn’t work, won’t let me check out, gives random error messages

Ripped my info and started having random charges

Tried to get a bike for a one way trip. My card was declined so I took an Uber instead. Woke up to an $80 charge for a bike the next day when I didn’t even get a bike.

Would have been cheaper to use an Uber. Tried to contact BIXI about the fees and the responded with a useless form letter 5 days later. Beware!

SCAM ALERT-DO NOT USE BIXI! It is a fraudulent company. You will NEVER be able to cancel, and they LIE and use unethical business practices. There are CURRENTLY MULTIPLE LAWSUITS against this company. They will drain your bank account. DO NOT USE!

Avoid app, credit cards doesn’t work. Trash app

Genuinely so much worse than other companies alike like Lime or Bird, they need to revisit some of these quirks that make Bixi a pain.

Must have a Canadian address to create an account. Useless for Americans.

Bixi's app is worse than useless. It only works for three days and then it stops working unless you purchase a membership. I called customer service while I was standing in the street at the bike rack trying to rent a bike. When I finally got a service rep on the phone she attempted to "upgrade" me to a membership too. All I wanted to do was rent one bike; my credit card info was already entered in the app. I deleted the app and just swiped my card in the card reader station at the other end of the bike rack; that worked. Do not waste your time on this useless app. Just rent a bike the old fashioned way.

This service is robbery. You can rent a bike for a day, but apparently you have every 30 minutes to return it to a station lock it and take a new one all over again. Failure to do so are additional charges every 30 minutes. Amazing service montreal, bravo for inventing a service to robb people. The perfect tourist trap

Du pur vol cette histoire de Bixi a Montréal! Pour 1 trajet d’une heure ils m’ont facturé 23 dollars! Du n’importe quoi! Ils veulent faire économiser du CO2 à notre détriment! Au moi s proposez quelque chose d’économique bordel

I had created a second account with a different email to be able to buy the season pass. However, it has been impossible to log out the app to log in with the new account. It isn’t possible or I just haven’t figured it out?

I bought a 2 pases and the cost was 2.32$ Suddenly I received a 200$ charge in my bank account. What is this ??? I couldn’t even use a freaking Bike cause the app never wanted to read the code and then it said that If I wanted to buy another pass

L’appli ne permet pas de louer plus d’un vélo. Aussi, elle ne fait pas le lien avec la carte de crédit si bien qu’on peut acheter deux abonnements par erreur: une avec l’appli et l’autre avec la carte de crédit, qui est pourtant associée au compte. En plus, les vélos sont laids, lourds et mal entretenus. Les poignées sont collantes par temps chauds, c’est dégoûtant. La selle de plusieurs ne peut pas se mettre assez haut pour quelqu’un avec de grandes jambes. C’est vraiment tout croche votre business, à l’image de Montréal. Un travail d’amateur.

Parked the bike and saw the green light. But the app keeps counting as I didn't end my ride. I tried to pull out the bike in order to re-park it, but it didn't work. Nothing I can do during that time. Sent an email to customer service to report the issue, and no one followed up. It was a 20-minute ride and cost me 17.4 dollars. The CS said it didn't park properly and kept counting the duration until the next customer unlocked it. I'm not using it anymore and am not gonna recommend anyone to use it.

A 1-star rating due to its frustrating user experience, when it comes to unsubscribing. There’s no option within the app to cancel the subscription, forcing users to log in to the website to manage it. This is very inconvenient and feels unnecessarily complicated. Additionally, there’s no clear guide in the app directing users to the website for cancellation, and if such a guideline exists, it’s so poorly placed. I strongly recommend adding an in-app cancellation feature and clear instructions to improve the overall experience.

I use this app a lot, I really love the bixi service. I also love being able to see where the bike lanes are located in the city. However, it’s hard to search for places if you don’t have a street address or the exact name of the bixi station - for example, you can’t just search up the name of a park like you could on google, it’s not intelligent enough for that. You kind of have to zoom in on the map and find it, or go to google to pull the street address. It would be cool if google maps was integrated or something.

Lapp est lente surtout pour déverrouiller un velo il faut toujours attendre un bon 10seconde. les icônes représentent des stations sur la carte devrait directement indiquer combien de velo il reste a la place dun code couleur bizarre. Vous devriez faire un live activity quand un velo est en location et en profiter pour retoucher loption d’itinéraire

Worst bike app I’ve ever used. No Apple Pay accepted, doesn’t save any information from your sign in and when I enter my credit card it’s just stuck on validating card. Please fix your horrible app!

Trouver de bons vélos qui fonctionnent, pas évident, surtout les électriques. Pas réussi à en avoir un encore et j'ai bien cherché!!!

A éviter absolument Jamais de vélo au station où que des velo électrique si vous faites plus de 6.2 pieds jamais de vélo à votre taille l’application qui ne fonctionne qu’une fois sur trois et prix de l’abonnement excessif par rapport au service offert. Je ne parle même pas du service à la clientèle car quand on leur écrit pour leur dire que l’on ne trouve pas de vélo à notre taille nous explique comment monter une selle. Bref beaucoup trop cher pour le service offert

Sometimes the trip timer doesn’t appear on my bixi app in the corner, super frustrating when the bike apparently ‘doesn’t dock properly’ and you get charged for a 9+ hr stationary trip because you triple checked everything including the app and had no way of knowing. Beware of glitches & apparent user error costing you way more than the bus would have been 😩

Il y a eu changement dans le système d'affichage des vélos disponibles. Avant : pin verte = 50% de vélo et plus. Pin orange = moins de 50% de vélos Maintenant : pin verte = 3-4 vélos et plus. Pin orange = 1à 3 vélos. Ce changement a été fait pour que bixi se sauve la face face à la mauvaise gestion de la flotte, il est nuisible pour les utilisateurs. Pas normal de se taper 10 min de marche vers une station verte et de ne plus avoir de vélo une fois rendu. Autre point : est-ce que vous pourriez régler la map qui pointe vers le sens contraire d'où l'on va? La direction de la carte est à l'envers depuis la version 1.

First, sharing with friends option disappeared: the 2-people silhouette can’t be found. We tried to unlocked a bike for a friend and there’s no way to do that. Second, the app simply says “something went wrong” whereas some problem can clearly be indicated: for example, once I unlocked a bike that’s not great, when I docked it and tried to unlocked another one, the app said “something wen wrong”. Took me a while to realized that it’s simply because the first bike wasn’t docked properly and the app could have said “it looks like you already unlocked a bike” which will solve the problem easily. Then after I docked the bike properly and tried to unlock another one, the app said the same thing, where it would’ve been much nicer to say “please wait for a minute after you dock a bike to unlock a new one”. These kind of things really matter for the app user because it affects people’s mood and stress level a lot, especially when their friends are waiting or when they are in a rush. Knowing what’s wrong and knowing that it’s a easy fix is much much better than not knowing what’s wrong exactly. Hope the developers can fix these issues sooner than later.

Charged $25 for a short trip. Customer service was very unhelpful. Would not recommend to anyone who does not like to be overcharged. Be careful.

This is stupid! It is like I throw out my money in garbage. I got the seasonal membership and I can hardly find available bikes in the stations near my place. It is most of the times empty. And it does not work properly! It showed me 3 available bikes, I took the bus and ran for it to be able to get 1. But none of them worked! The code didn’t unlock any of the bikes! I am really angry! It’s like hunting! I run to hunt a bike, and when I get there, no one unlocks!!!!

They charge you 15$ a ride if you don’t read their minuscule font that the ride is 30 cents per minute and no minute is included when you get the one-way pass! Ridiculous user experinece!

Cannot rent 2 bikes with 1 account. Stupid if you’re a couple from out of town.. Rented 1 but couldn’t rent another. Rented 1 e-bike and walked to another nearby station where a 2nd e-bike was. Tried repeatedly to set up a second account with a second card/email but couldn’t. Was charged for the first bike even though we didn’t actually go anywhere.

So, I decided to try out Bixi as I was in Montreal. I naturally bought the monthly pass as I wanted to take multiple rides. Little did I know that the monthly pass is actually a monthly subscription. So I got billed two months after I left. And they have no way to cancel that “pass” through the app. You have to go through the website which is not easy because even the billing and password reset emails are in french with no english option. Absolutely disgusting way to conduct business.

Je l'ai loué un jour à un court trajet, j'ai mis le vélo dans une station de métro, l'application me dit qu'il est garé. Le lendemain, je reçois la surprise d'une charge de 100 $ mais ils reconnaissent seulement m'avoir remboursé 70 $. et Aujourd'hui Incroyable mais vrai, j'ai une autre charge de vélo pour 100 $, je ne reconnais pas l'autre charge de 100 $ et ils acceptent seulement de me rembourser 70 $. Certainement le pire service, J’ai écrit aux informations, et le personnel ignore les frais qu’ils facturent à ma carte de credit. J’exige un remboursement complet des deux frais qui ont été portés à ma carte de crédit.

Broski give me back my 100$ this is so bad fix u app

Excellent réseau avec des vélos en libre service de bonnes qualités et bien entretenus. Malheureusement, l’app est affreusement lente et fait de l’ombre à une interface pourtant simple et intuitive.

It’s so difficult to find a bike rack to put the bikes back in downtown and then you get stuck and get charged. Also, to mind extra bikes have an unlock + time charges which are not clearly mentioned in the app.

L'appli semble être programmée à forcer l'utilisateur à faire un abbonement au lieu de payer pour qu'un trajet. Quand j'essaiyais d'aider mon ami à payer pour un trajet ça me disait que le paiement était en cours, et puis rien s'est passé. Mais quand ils ont a fait l'abonnement ça a marché sans problème. Ce qui est ironique c'est que vous aurez faites plus d'argent si vous nous aurez permetté de louer pour 1 trajet, car mon amie voulais essayer une fois et puis abonner. Réparez donc ce bug, et tout le monde sera plus content.

I am a paying customer, 100$ per season, I DO NOT WANT YOUR ADS POPUPS IN THE APP.

It is literally stuck on the “Need some help?” screen even though I never asked for it. All I need help with is getting rid of this screen so I can actually use the app. I’ve tapped and dragged every part of it and it’s just stuck there blocking the rest of the UI completely. Utterly broken.

There is no tap or Apple Pay option u need a card and then u can’t even book 2 bikes

L’application marche bien, mais le prix du service, continue d’être un peu cher, surtout que si on a un abonnement pour la saison, on ne devrait pas payer pour utiliser les vélos électriques. Il devrait y avoir au moins des minutes gratuit si on a payé notre abonnement. Aussi, des fois, les vélos ne marchent pas bien, et il y a aucun moyen de le savoir avant de les prendre donc il faut faire des arrêts sur le chemin pour changer de vélo.

A terrible business practice

Beware of unaware auto-renewal, terrible bicycle application

Soudainement, probablement depuis la dernière mise à jour jour, la moitié de l’application est maintenant en anglais. Gros manque de rigueur!

Cela fait maintenant deux fois, sur trois utilisations au cours des trois dernières années, que l’application de mon amie — qui a payé un abonnement lui permettant d’inviter une amie gratuitement — ne fonctionne pas correctement. 2/3 fois je dois payer malgré tout, et en plus, un montant supplémentaire m’est facturé par erreur par Bixi… Cela vient encore de se reproduire. On dirait que c’est fait exprès car pris prends la peine de faire les démarches pour 3$/5$ supplémentaire

Premiere fois et derniere fois, acheter votre propre velo bixi vous charge 2-3x pour x raison . Je ne recommande pas

Frais excessif, sans raison. Absence de service client = VOL

In the app, it's impossible to pay for a suspended subscription. The service gets worse every year. Now, it's impossible to unlock a normal bicycle. And the technical support service outright lies, saying the bicycle is faulty at the very moment when you are looking at it and it's in perfect condition. They suggest using a different station at a time when you have a heavy bag. They suggest waiting more than three hours for a field specialist and even suggest that you sleep next to the station!!!